Bergstrom Acura

Bergstrom Acura Service

The dealership manager and the service adviser were both friendly and attentive. I was clearly communicated with. I had an issue with a used car I purchased in 2014. It was confirmed that the car was sold to me with this pre-existing condition (verified by independent shops). When I called and asked Bergstrom to help me, they were more than willing to make things right. I was extremely pleased with the final outcome and will certainly go to them again for future car purchases as well as tire purchases!

auto purchase

Transaction was culminated in a professional and timely manner. Pricing was competitive.

MDX Service

Friendly staff. Market rate on service. Not a premium price like you would expect from Acura.

Great Service

Very honest assessment and reasonable prices--EXACTLY what you want in a service department. Great job!

Outstanding car, great sales experience

It was fun watching my husband joust with Mike Pastorelli. They clearly enjoyed the time it took to come to an agreement on the 2015 RDX.

Great Experience, No Suprises

Everyone was professional. The team went above and beyond ensuring all our questions were answered, found us an excellent excellent finance rate, and made us feel very comfortable throughout the process. We experienced "no surprises". Jim Weiss was very patience with us as we walked through the many features of the DMX. The customer service was excellent.

Friendly staff, providing good service

Friendly staff. Traded with another dealership for the car I wanted (color) and got the deal done within one week.

A Victory on Victory Lane!

Patrick Knapp was AWESOME!!! I live in Madison and had been searching diligently for a particular vehicle. He went out of his way to be of service from my initial telephone inquiry so I decided to make the drive to Appleton. Patrick greeted me warmly when I pulled up to the dealership. From the phone call all the way through the time I drove off the lot with my new vehicle....it never felt like he was "selling" me anythng. My experience was a very pleasant one. He was patient, informative, no pressure, friendly & really understands the value and importance of customer service. He also followed up with me after the purchase, which I really appreciated. And I can't forget about Mike in the finance department...he was GREAT throughout the process as well!!! They both made my drive from Madison to Appleton worth the time. My experience at the dealership is one that all customers should have when they make the decision to purchase a vehicle.

Great Service, unclear final sales invoice.

Whenever I have visited, the sales staff, business manager, service advisors, car washers, and well, everyone who is associated with Bergstrom Acura is more pleasant, helpful to a fault, and genuinely interested in my 100% approval of their actions than any other dealership, nay, any other service-oriented business I have ever been, even better than my former employer, Fox Valley Technical College, whose faculty are among the best on the planet. I would be humbled to work at Bersgstrom Acura simply because to do so would mean I have successfully achieved a level of service acumen reached by few. I enjoy my visits to Bergstrom Acura immensely.

Clean

I liked the fact that if one sales person got busy with another customer, another sales person took over and they were both great to work with! They went out of their way to accomodate me and I really appreciated that!

Service department

Andrew and Aaron are always very professional and explain all the work they do on our vehicles. Very friendly and always willing to work with our schedules.

Friendly, helpful and knowledgeable sales rep.

Friendliness of the sales rep, his knowledge of how the vehicle worked and able to explain it to me. Everyone I worked with was very helpful and friendly.

Great service department

The repair was completed within the time that was estimated. It was nice to access to a loaner car to run some errands while waiting for the repair. It was a nice way to test drive a potential next vehicle.

Professional Service and an Excellent Experience!

You always go out of your way to ensure a great experience. I appreciate that in this day and age when customer service has taken a backseat to the bottom line in many companies. Thank you Bergstrom! I know I'm in excellent hands when I work with you! p.s. I LOVE my Acura!

Great People

Everyone was very pleasant and considerate. My Sales Consultant was Jason Johnson and from the moment we started talking to listened to what I was looking for and needed.

Oil Change was speedy, great service.

Employees are very knowledgeable and accommodating. Was able to get a loaner to do errands while car was being worked on.

Easy buying experience

Easy to work with and professional. Process was very easy and we were treated well. Would definitely buy another vehicle from Bergstrom.

Excellent Experience

Jim Weiss and Arelia (Sp?) Sanchez. They both went out of their way multiple times and stayed late to accomodate our hectic schedule. Kudos!!!

Always great service

I enjoy having access to a service vehicle while mine is being taken care of - it's always fun to try a new Acura:)

Excellent Service Department Group.

Both of the representatives I deal with do an excellent job! They try to make the experience as convenient as possible for me!

Enjoyable experience

Pat was experienced with presenting the advantages of buying an Acura, compared it to Volvo, and had an honest, good nature about helping us find the right car.

Dave R

The professionalism, the friendliness of the staff and the lounge area where you are able to wait for your vehicle to be serviced all add to the overall experience.

Very helpful and likeable sales people. Not Pushy

Salesmen were not pushy, willing to compromise and work with you to make the sale. We were all set to purchase my first brand new car from a different dealership, they would not budge on price or offer ANY incentives to seal the deal. I came back to you and purchase a used 2013 and am very happy with my choice!

They make going to the dealer fun!

Extremely courteous and friendly, prompt service. I always leave feeling good that a trusted professional has just given my car a hug. They never try to sell me something I don't need, love it.

Great Service

The repairs that were needed were completed as explained to me by the service rep. The dealership worked with me on an unexpected part replacement that was very helpful and appreciated.

Awesome personal service. Very attentive

Prompt service even though the service dept could not find anything wrong with my door locks as it was not making the noise at the time of service as it was prior to this.

Wonderful, efficient service

Aaron N. was ready for me when I arrived, explained what was taking place, and took care of all the details needed. He was friendly and efficient.

Fantantic experience overall

The staff was most professional at Bergstom Acura. Everyone was friendly and did everything they could to answer all my questions before I made my final decision. Once that was made, things were turned around in an efficient manner, things were explained and the saleman (Michael Okray) went through all the features in the car to make sure I knew exactly how everything worked. The finance person (Brad Erickson) also explained everything very clearly and the entire process was done in a timely manner. When I decided to get the glaze put on the windshield, it was done immediately for me so I wouldn't have to wait. I was impressed with the entire experience. What a great place to buy a car!

Very satisfied!

I do not have one single complaint about Bergstrom Acura! From calling before I went to test drive all the way to buying and having service done was top notch service!!

All associates were helpful and customer focused.

Jim Weiss was very polite and helpful in making my decision. He was a great person to work with.

Top Level Shopping Experience

Purchasing a car from Bergstrom Acura was the best car buying experience I have ever had. All people I came in contact with were friendly, knowledgable, and timely. The purchase price and process exceeded my expectations. I highly recommend this dealership to anyone looking for a luxury SUV.