Benzel-Busch Motor Car

Great experience!

Elizabeth Kalaj was knowledgeable, kind and outstanding in every way. We appreciated her follow up, her willingness to get creative with financing and other options for the car.

Good Customer Service Too

The care that is afforded the customer at Benzel Busch is second to none! I always feel as though they value me as a customer and a person! The service was fast and well performed!

Great Service

Great place for service. I needed to have my car serviced for routine maintenance and I wouldn't go anywhere else. It was quick from start to finish and the staff is amazing.

President

It was an amazing experience. The agent at the dealership was very helpful and provided exceptional service in deciding for my vehicle.

EXCELLENT EXPERIENCE

THEY ARE THE MODEL OF WHAT A DEALERSHIP SHOULD BE.

Quick in, Quick out

As soon as I handed my key, I just sat in the lounge room and Chris briefed me on the service to be done came with the paper work to sign. When the work was done signed the final paperwork and was out of the door. Service done under 45 minutes! All transactions done in the lounge room. Oh yes, car wash was well appreciated. Thanks, Chris!.

My C300

I found the car I wanted at the price I wanted, At Benzel they made the process of buying a car simple and stress free.

Great service

Outstanding service and I waited a little longer then estimated however, the experience here is worth. Previously I owned an Audi and would take it to town Audi and the device was longer, and it seemed like they would forget about you. No TV, No computers, I'm not even sure if they had wifi. I would surely recommend Benzel Busch to all my friends.

Great service

I always get great service at Mercedes in Englewood, NJ. David, was very professional and courteous and got me on my way back to work in a timely manner!

Customer--John

Always exceptional. Been going there for a decade...always a tremendous experience.

gas door repair

could have been a little bit faster but that was unscheduled

MB 550 S service B at Benzel-Busch

I called to make an appointment, was given a time slot when I wanted it, same day I called a couple of hours later. All was done before lunch time. FantasticThanks

Welcoming to the Benz family

This was the most quick,easy,friendly, well informed and honest experience we ever had during our purchase for our ML350 at Benzel Busch. Thanks you Mark Kochaniec and the team that helped out that day. I am happy to be welcome to Benzel Busch....

Excellent

We had an excellent experience working with Pam and Sal to lease a new car. We would highly recommend them and this dealership to anyone interested in a Mercedes.

Joe Herman and his staff are the best!

We always have a fantastic experience at Benzel Busch Mercedes. Joe Herman and Orlando Dranguet are always a pleasure to work with. We give them our highest recommendation.

Last Minute Repairs

The steering of our GL450 was acting up by sound and feel. Unannounced, we drove to Benzel-Busch and our service rep, David Tangen took control from there on. The professionalism on the floor and Daves communication skills are unlike any other. Would I've liked the vehicle serviced and returned the next day, of course. But this is reality folks. All is good.

It's always a wonderful and pain free experience .

I gave this the rating I did because it truly was a hassle free experience . I said what I was looking for, the payment I wanted to stay within and I found a car I really like.

Excellent Express Service

Fast service on low beam And my car was washed. All within 30 min Great service and constant updates given in the short time I was there.

Prompt and courteous service

The car was due for a recall and David Nieves contacted me and I agreed to have it done. When I received the car it was completely clean to my pleasure

Mercedes Service in Englewook

Great experience as always. Convenient to have a loaner car available any time my car is in for service. No hassles.

Outstanding everything

Jim my sales associate was the best, there was none of the typical sales tactics you expect when you buy a car. All questions and request were taken care of with no issues. These are the some of the reasons that I drive a Mercedes, confidence in not just the car but the dealership as well.

Best treatment

I purchased my car at open Road Mercedes-Benz however I love dealing with benzo bush they take care of me every single time and they're the best .

Express Service

Well reception, and the service adviser was very courteous.I am happy with the visit.

Job well done!!

Brought in my 2013 ML63 for an assortment of issues that were addressed to my service advisor. Working one on one with him made the issues clear and in the end result were repaired. Also, every interaction was hassle free and the staff was beyond polite and professional at all times. Thank you for an excellent experience.

Highly Recommend

I highly recommend Lamont Saunders at Benzel Busch. This young man was so respectful and courteous every single step of the way. Normally I really dislike slick talking, gimmicky, scripted salesmen; however, Lamont was the complete opposite. He was classy and professional. He worked hard to earn my business and when I walked out the door after we failed to come to a mutual agreement, he followed up with me weekly. Persistence and fairness got us to come to a mutual agreement and now I am the proud owner of a 2017 Mercedes Benz GLC 300. He is one class act and Benzel Busch is lucky to have him. I will be referring family to him in the near future to purchase the same vehicle I got. Ask for Lamont, I guarantee you that you will not be disappointed. Thank you to Michael Ehrlich as well. The professionalism at this dealership is unparalleled. The only concern I had is that the doc fees are way too high in my opinion compared to other dealerships. Also, complimentary all weather mats would have been nice for my investment.

R Migliorino

No high pressure aspects during the entire process.

Managing Director

Very good experience in purchasing a certified pre-owned vehicle.

Best dealer and service department ever!

Best dealer and service department ever!Scott and service personnel are extremely helpful, knowledgeable and professional.

Great Service, Well Organized!

Very friendly, No hassle, Prompt response.I will recommend Benzel-Busch to friends and family.

Owner

as always at Benzel-Busch MB service is exceptional never disappointed.as far as the sales department for four times tried to buy a car never was able to because of the pricing where other MB dealers made the deals on the same car with way less $ very disappointing. I will strongly recommend the service department but not the sales department,

A Great Buying Experience with Benzel Busch!

My sales representative was Ben Walsh, and working with him was a total pleasure. At no point was there ever a feeling of pressure, his personality was easy going and he was willing to work with us and treat us fairly. He also was very helpful with information and his honest opinion on the direction he felt we should head on our buying decision. I would highly recommend asking for and working with Ben on the purchase of your vehicle.

Mercedes

When they sale the car they smile they shoud smile when u come back for repair that what it counts instead they make u fell guilty if they want to be number 1 #

Perseverance

Had lots of trouble removing a frozen bolt. But BB mechanics got thejob done.

Review Comments of Dealers, it's associates and se

Excellent Dealership, offering most competitive prices on buying or leasing. Extremely politepolite and helpful. Comprehensive service. Sales and Service Associate are courteous and efficient.

BENZEL

They were awesome and my salesman ELI was the best.. If you ever need a new or used mbz or AMG mbz Eli is the man!

Road side service

Road side service was quick and reliable. 24/7. I called twice. THe first attendant was not very clear and did not understand what I needed . I had a flat tire and also needed yearly service. The call got disconnected. the second attendant was very professional.

Benzel-Busch Service

Someone is ready to greet you once you pull in. They have a very nice waiting area with coffee and snacks. The person I worked with provided great service.

C43 purchase

Easy purchase. Been buying from Benzel Busch for the last 30 years. Always professional. Thank you for an easy process

Customer service was great as always

Me and my family is always treated well there from sales to service I have purchased six of your top vehicles in the last three years and I will buy the next 6 also

Great Service

Excellent service. Everyone was very respectful and knowledgeable with great professionalism. I travel one hour to go to this dealer to Service my vehicle. There several other Mercedes Benz dealer near me but I prefer this dealer. I am planning to buy another vehicle soon and because how the service department treats me I will buy my next car at this dealer.

Nancy Savicki

Dave and all the service staff were extremely helpful even though we were from out of the area!

Sales

Exceptional Sales Group at levels. Made you feel very comfortable with your decision and did not push a more expensive car. Extremely honest and accommodating

Ralph Ferrara

Everything was great....ThanksChristopher was very informative

Review

I would highly recommend this dealership!!!Excellent customer service!!!

Truly, truly exceptional!

Working with Lou Gallo is a pleasure. He always does everything possible to make the experience of purchasing a Mercedes truly remarkable. He is great and everyone at the dealership has always been professional and geared towards service. I would recommend him and the dealership to anyone looking to buy or lease a Mercedes.

Great experience!

This dealership by far has the best service department! Dropped off my car for service at 10am, no wait time! They had a loaner for me ready which was sleek & clean, by 3pm same day I was back in my car which was taken care of and even washed! My service advisor was very friendly, knew his stuff and valued my time!

I love this dealership!!

Professional, friendly, fun to do business. I have been leasing MB cars from Mike Messina since 1986.Nuff said!All the folks involved in this transaction were terrific!

The best keeps getting better!

It was just an issue of replacing a lost car key but it was actually a bit disruptive for my wife and I. As it turned out it was handled quickly and painlessly by the service crew at Benzel. Frank Armando took care of all the details and in very short order we had that spare key we needed. We have depended on Benzel and Frank Armando for service needs on our cars for many years and have come to the happy conclusion that he is definitely a major factor in our consistently pleasant automotive experiences.

Service was quick and easy.

David Tangen took care of everything. He kept me informed of the progress via text and then greeted me when I returned to pick up my vehicle!

convenient

The service was pleasant and quick. The staff was professional and knowledgeable. The facilities were immaculate. My daughter and I were able to have coffee and a cookie.

ML350

nice experience nice experience nice experience nice experience

Sales and Service

I had my 2nd Service done yesterday on my E-350 as well as some lease end details to discuss. Both Giavanni and Scott were outstanding.

Routine service

Car came to me serviced well. Car needed cleaning so it was cleaned while I waited. Was given a great loaner. New C classes MZb.

Mercedes recall fix

Bob Berg was very professional and courteous. They fixed what needed to be done and recommend what i should fix in the future. No pressure

E 350

I was having my Service A done on my E-350. I was treated with excellence from beginning to end. I'll tell all my MB friends to come to Benzel-Busch. Thank you. Ben Walsh,Chip and all in the Service Dept.

Most Trusted Dealer

Benzel Busch is by far my favorite dealership. Their staff is kind, attentive and genuine. Qualities that are hard to find these days, especially in the car industry. I truly trust working with Salvino, Frank Armando in service & Art Agresta. They consistently provide me with efficient and impeccable customer service. Highly recommend to family and friends, and anyone in the market for a Mercedes.

Helpful, quick, honest

The Agresta family has built a great team of knowledgeable and friendly people. Always a pleasure. I highly recommend this dealership and service department to everyone and anyone.

Good Experience

My car was delivered on time, and the deal,was a very good on a lease Michael M was easy to work with Marco was patient and extremely knowledgeable in explaing all of the options and how they operate. He IS an asset,to your company

Gla250 purchase. Nice treatment.

Low price car. Didnt matter. Still received exceptional MB treatnent from BB. Mr. Lee knew everthing I asked abiut. He did not make me wait. He was professional, but friendly. I will come back

BEST. SERVICE. EVER.

Not only did the Benzel team send an associate out with a loaner to pick up my vehicle, they noticed that the service needed was going to be really pricey and recommended some really great options to save me money on my repairs/service. They sent me pictures of the car detailing all issues and everyone was great to work with overall. Giovanni, Bill and Elizabeth are amazing.

C-300 Sport

I had recently totaled my Infiniti and I was very confused on which vehicle to get into next as there are so many to choose from. I had gone on the Benzel Busch website and I saw a few vehicles I might have been interested in. I got in contact with Rich Palm and he made things easy. I work 80 hours a week and had no time to get into the dealership but that was no problem for Rich Palm. We handled everything over the phone and even arranged a time to pick up that was convenient for me. For your next Mercedes Benz go to this beautiful facility and see Rich Palm. He even provided me with all weather mats. THANK YOU

Benzel Bush

Chris was one of the best salesmen I have ever had dealings with. A wounderful experience it was to deal with Benzel Bush. Highly reckamend them

ronstoppel

The entire experience with Joe Simsek, Salesman, and his team was truly enjoyable.

Exceptional

There are never any complaints with BB. Service, personnel, pick-up driver, delivery driver are all exceptional young men dedicated to BB and what it stands for ...I have never had any type of complaint to date ...cmg

Excellent

I have never been to a service department like the Benzel-Bush, I live in Corning NY, and I will now plan my family visits around my car's service calls.

Commercial Helicopter Pilot

CHRIS ISERMAN TOOK ME RIGHT IN MADE ME FEEL AT HOME YOU DONT GET THAT ANYMORE THESE DAYS . I USE TO USE SILVER STAR MB IN QUEENS NO MORE. BB THATS FOR ME.

Service Pick-up process was quick and easy

Picked up my car Saturday afternoon; car was ready and waiting, staff people in the office knew me by name when I walked in, felt like home. Didn't even have time to enjoy the lounge and make a coffee, was in and out so quickly. Benzel Busch has always been the premier MB dealership, and proves it every time I interact with them.

Service Advisor- Jonathan Fleischman

I made an appointment to have schedule B Service on on my C300 as well as having the 4matic letters replaced on the back of my vehicle. I had the computer select the service advisor when scheduling the appointment online. Well.. the computer which made a excellent selection. Jonathan was very personable, professional and made the service experience seamless. His follow-through with me on the progress of my vehicle was outstanding.

Great job !

Excellent service and customer experience. Thank you for a great experience. I'll be back for my next car.

Mercedes Quality

this is my 3rd car through this dealership, nancy has helped me twice. as a woman in a man's world/business she is a seasoned pro and very sincere. the receptionists are excellent.

Servicio.

EXELENTE la atencion y el servicio fue muy buena y rapido, apesar de todo, la persona que me atendio tiene un 100 pts , fue muy claro y exacto con todo lo que me dijo y paso.

Perfect.

Sosio Sole is the absolute best!! He always makes sure that all is perfect. From making the appointment to picking up my car! Excellent in every way!

good service

Your sales person has enough knowledge of automobile and try tounderstand of customers need. Your person explained and advisedour some may questions. We very happy.

on time and well done.

great service dept especially chris iseman.very professional and welcoming. Chris knew what to have done and arranged a loaner for me promptly. Waiting area very comfortable and coffee great.

Amazing Experience

I would like to take the time to tell you that my experience at your dealership was amazing. Mr. Lino Cascardi went above and beyond to provide me with outstanding service. He's a good asset to your company. He answered all my questions and was very knowledgeable. Not only will I recommend your dealership to my family and friends, but I will be coming back again next year to purchase my wife's vehicle. Lino see you next year.

5 Star service at Benzel Busch

Again this time the experience at Benzel Busch was exceptional. The vehicle was serviced and detailed in a very short time. The dealer's computer communicated the whole time with texts and sent me a text the minute the car was ready. I highly recommend both the dealer and the car I purchased from them.

50,000 miles service

The people I dealt with were professional, courteous, knowledgeable, and friendly. They do a fantastic job. The design and the layout of the service department is magnificent as well

Excellent.

I have leased 7 vehicles from this dealership and it is not only the excellence of the vehicles themselves that keep me coming back, but the service you receive. It is always exemplary.

Benzel Busch routine: Great service!

After 155K miles I continue trusting this dealership for their service and peace of mind. Loaner cars are an added benefit and great time saver.

Who would think buying a car could be so relaxing

Absolutely love my new class and the ease of my purchase.Great transaction from beginning to end Thank you!

Excellent, professional service

Going to Benzel Busch in Englewood is a breath of fresh air. They have somehow figured out the perfect balance between VIP customer service and professionalism together with the friendliness and personalized care that comes with a long standing local establishment. For our family that drives Mercedes across at least two generations, it's that one on one attention that keeps us so loyal. In that regard, Min Kim in the service dept really stands out. Min really cares about the customer, getting it right and on time with a smile and always a "can do" attitude when the near impossible is being requested. Min has been an excellent ambassador and extension of the Mercedes brand. We know we are in excellent hands!!

Excellent Customer Service

Hello:All aspects of my experience was exceptional from when I pulled up in my car until I picked it up. I was pleased with the quality of the work as well as the good customer service. The service representative was very helpful and appropriately managed my expectations.

dealing with professionals

What an exciting time. I have a beautiful new Mercedes benz. Our salesman Joseph made the whole experience a pleasure. Not only does he know the product but also communicates his love of Mercedes as the finest anywhere.. how nice to deal with someone who respects the buyer and does not try to just " make a sale".

Excellent!!!

Best service in the world!!!Jay lee you are the best!!!Thank you for help us until 9 pm!And also explain us about glc300 complete to make us easy to understand totally..We love you!!!

Our experience at Benzel Busch Auto Dealership

Great Dealership to purchase your car and also have it serviced every year.Facility is superb and service personnel are caring, very polite and precise.

Marion Dantzler

Excellent customer service as usual... My service guy is the best!!

Best Benz!

The experience and care at benzel Busch can't be beat! My sales associate Yusef was courteous and very knowledgable

Unforgettable service, hospitality

Exceptional service, that I have become accustomed to receiving

I'd recommend this service department, hands down!

The service department goes out of their way to deliver very good, consistent service with a positive attitude and a smile. I have serviced my car here for almost 20 years, working with Chris Iseman and his team. I have always gotten quality service. If there were any questions, they were answered promptly. Any issues were always resolved fairly. This is a service department I would highly recommend to others.

Recent leasing 2017 Mercedes Benz

Cannot say enough about My experience at Mercedes Benz. My thanks to Lino as always for his guidance and professionalism and thE rest of the staff. Dealing with everyone especially Lino at Mercedes has always been 110% satisfaction ..Will always recommend Lino and Mercedes of englewood. Thanks to all!!

Great Customer service Jose Perez

I recently purchased a vehicle from this dealership , the representative that lead me through this great experience was Jose Perez. Not only was Jose Perez very informative, he was also very professional , honest and very very helpful. I travel to this dealership and Jose led me to exactly the vehicle I was looking for so the long trip was more than worth it . All of my future vehicles will be purchased here and I highly recommend Jose Perez and this dealership.

Superb Service!

Scott Raymond has and continues to provide me with the utmost care, professionalism, attentiveness and overall exceptional service! From the moment I pull into the service facility, I am absolutely floored each and every time by the impeccable service, greeting/approach and overall demeanor and can-do attitudes. I refuse to have my vehicle serviced at any other service center. And, I have Scott and this entire facility to thank for that!

Fmr Mayor KMH

My service adviser was Jonathan F. Very considerate and honest advice. Every associate of this dealership that I had interacted with was very professional. I am very pleased with this dealership

Excellent Sales and Service

Each time I visit Benzel-Busch there is always an sophisticated atmosphere for delivering high quality sales or service. Mr. Jay Lee, in sales, has consistently rendered outstanding quality service. He is very attentive, knowledgeable, and polite. I can see why he is acknowledged as a valued salesperson.

Service

I would only service my Benz at Benzel Busch. My Service Rep, David was great and I followed his recommendations. The staff is friendly and it was an extremely positive experience as always.

not pleased

not very friendly. Only interest was to sell me what they wanted to, not what I was looking for. Said they would look and follow up. Did not get any follow up. Not a pleasant experience

benzel bush

wonderful as always and everyone is on top of their game

The absolute best

The staff is consistently attentive and professional. I feel like I'm taking a mini-vacation while waiting for the pick up of my car which always returns in spotless condition .There is no better representative for Benzel-Busch than Chris Iseman .

Excellent dealership experience.

From the minute you walk-in though the door, you're greated by a courteous and professional staff who welcomes you and escorts you to the waiting area; whereby, you can delight in a cold or warm drink while you await for a salesman who promptly appears to ascertain your needs and satisfy your inquiry. The process was seamless from the test drive of multiple vehicles in one day to the delivery. All questions were answered promptly and the personnel had great product knowledge. There was no hassles or gimmicks as in other dealerships. This was a unique experience akin to being pampered at a spa. Moreover, it is truly a family atmosphere where one feels as part of the family and quite a pleasurable experience. Highly recommend and I will be a returning customer.

Wiper fluid pump

over the years this dealership has been very good, 100% positive, over and above what would have been expected, especially the service departmentGood service this time as well, although thought the cost should have come in a bit lower according to the information available online. was $150/hr of diagnostics, the problem was exactly what was anticipated (water pump for the windshield). The actual cost of the part was $90.00... my bill was over $400.00 Not a big deal, would still recommend BB to anyone looking for a Mercedes. I will continue to pass the word of a fair and customer satisfaction oriented business both sales and especially service,

Review

Excellent - as always - very helpful - pleasant buying experience

Tire Service

Excellent service in a timely fashion No complaints. Highly recommended

Rod Soto

Atif, the service person is great, very knowledgeable,and educated,, great asset for the company..

Excellent

The staff was really welcoming specially the salesman Orlando was very professional at doing his job. I'm very happy choosing Orlando as a salesman. I will recommend him to everyone that I know.

excellent service

This facility is run by first class people from the sales person to the financial person and the person who explained us about the features of our new car. Keep up the good work!

First Class Experience With Benzel Busch

Exceptional customer service at all levels. The employees provided me with a first class experience from start to finish. Talia responded with in one day to my online inquiry. At the showroom, she walked me through the entire process and helped me make my decision to lease my new car. The car was ready the next day and I was also assisted by Tae Kang who gave a complete review of the cars features. He even responded to an inquiry several days later. Talia also called to make sure everything was ok. Thank you to Mike Hill, Victor Hernandez and others who made my visit to the showroom a memorable one. Looking forward to many more dealings with Benzel-Busch.

The best service

Arnold did a great job finding the perfect car for me. The service person quickly showed me all the wonderful features on the car. The service is wonderful and the staff is excellent!

NATIONAL ED'L CONSULTANT

EVERYONE WAS COURTEOUS -HELPFUL---AND EFFICIENT. I WOULD GLADY RECOMMEND BENZEL BUSH TO ANYONE LOOKING FOR A NEW OR USED AUTOMOBILE. ALSO, THE FACILITIES WERE ATTRACTIVE AND COMFORTABLE!

Great Car great dealer!

great people very personal service and provided great knowledge of the product...

Repair Service - Excellent

You never disappoint. The service and the service facilities just keep improving. Thank you.

Great People

This is the second vehicle we purchased through Sallee this year. She is very knowledgeable and knows everything about the vehicles. She will give you an honest opinion and the straight information. It is great working with an honest sales person like Sallee and we will definitely buy through her again.

Worst Customer Service Ever / worst service manager ever

Have had Benz for half my life never been treated so poorly. Mr Socia has NO clue how to fix cars only to treat customers like trash. I will never ever recommend or use Benzel Busch again. They were no help, didn't fix my car properly, purposely so my warranty would run out and then made sure no other person at MB would help me. They should be ashamed for the way they treat returning customers. Tool my car to a service place and they found exactly what was wrong and why, took a video of everything and now I'll have my say. Car fixed in one day the right way by someone else! See you in court.

KENNETH KORANSKY

It's always a great pleasure to bring my car in for a service. The warm, friendly welcome I get the moment I drive in creates an atmosphere of warmth and efficiency. I would be remiss if I failed to mention the absolute fantastic service, assistance, advice and professional attention I receive on each and every visit my Mr, Chris Iseman. I always feel I'm in good hands and being treated with tremendous respect as well as genuine friendship. He is competent, efficient and extremely informative regarding questions about my car, its service and performance. Like my car, he's definately a KEEPER. . My compliments to the general management for the outstanding operation that Benzel Busch presents to the public each and every day. ( Every time a get a loaner I realize that it's time to upgrade for a bigger and better model. Hopefully in the not too distant future). Many sincere thanks. KEN KORANSKY

Best Car Buying Experience Ever

Yusuf Simsek made it very easy for me to buy my new Mercedes. Truly a perfect dealer.

Wasn't told everything ,example tolls not paid on loaner car

Need to be better organized because car took to long at Service and the prices are ridiculous along with labor when everything online is cheaper MB parts at that and I can take it to a mechanic for 3x cheaper as I am doing this time around.

Gl450

Tim is a great my sister in law deal with him then she told me about Tim great person I will always consult him first

GLA 250 4 matic

Very nice staff specially David Nieves a very service oriented person

Benzel-Busch Mercedes

Exceptional customer service at all levels. The Mercedes Benz team of employees goes above and beyond to provide a pleasurable car shopping experience.

My First Experience with Mercedes Benz

The team at Benzel Busch provided me with a first class experience from start to finish. My initial online inquiry from the Mercedes Benz website resulted in an immediate reply from Talia Colananni and the process started. At the showroom, Talia explained the cars and deals available and helped me make my decision to lease the 2016 C300 4MATIC. The vehicle was ready for pickup in one day. Talia even called me a few days later to make sure everything was ok. I would also like to commend Mike Hill and his team who greeted me and made sure my needs were met on each visit. Tae Kang spent valuable time with me explaining the features of the car. He recently replied to a follow up question. Victor from the Finance Department provided outstanding guidance making sure I had the necessary coverage providing a hassle free closing of the sale. Warm Regards,Herbert Lambert

Service appointment

Very efficient and timely visit. Service rep was very helpful and clear with all information

My first request for Service since leasing the GLC

We had a loaner car driven to our door step. The gentlemen p/u our GLC for service, Returning it the next day. We had Three (3) items of concern which were corrected by the service department. Everything was in good order with very little disconnect.Well appreciated.

Helaine Modell

It is a pleasure dealing with Benzel Busch . Professional, responsive, and an overall superlative experience!!Thank You

Terrible Service

3 times I visited this dealer but I had terrible experience all times Sossio Sole (Service Manager) is very bad, he is trying to get me hard time.. I don't recommend benzel bush...

Best Car Buying Experience Ever!!!!

Best experience ever thanks to Yusuf Simsek. Such a professional. I have been buying cars from different dealers for yours and this was by far the best experience. Thanks for employing people like Yusuf and I will be a lifelong customer. Thanks thanks thanks.

great car

VERY GOOD experience overall from sales process to the explanation of the car,White glove service...all the way around!

Service

Incredible service from the time you pull in to the time you pull out of the lot. Very detailed explanations and helpful staff.

Benzel Busch

Benzel Busch is the only place I buy my cars due to its exceptional service!

Service

Very professional, car was done promptly, loaner was provided.

Courtesy and knowledgeable

This was a very stress-free experience. Our sales representative was very helpful and informative. His friendliness made our leasing of a new car very easy.

As always excellent

Attentive, very efficient. Asked questions listened to any concerns I may have. Fully explained what the service was going to consist of. I as always felt as if I was important to them.

Excellent service!!

This is first time that I was no stress when buying the car in the dealerships. Work with sales associate, Jay Lee. I compared with other dealership car which I considered either one of them (CPO ML350 with different options.) He immediately went to the manager when I mentioned about the price different between the dealership and he brought a reasonable price down. It was pleasure to work with him throughout process.

New Lease!

I had an amazing experience like always! Jose Perez is great!

Exceeded expectations

5 stars says it all. Thanks to Frank Armando and his team for their excellent care.

Customer

The service at Benzel-Busch is always pleasurable.

Car Maintenance

The staff was courteous and professional and they went overboard to make my experience good.

comfortable and friendly

informative,comfortable and friendly,constant estimate time alerts,free breakfast,comfortable waiting area,cable television,helpful staff,options for tranport to job,option for loaner car,etc.

Purchase of CPO 2014 GLK250 Bluetec

The sales staff was knowledgable and experienced with respect to the diesels. No hard sell. I left that they were fair in negotiating and in a possible trade in.

Great customer service

They stayed in touch via e mail thru a few months of car searches with us.Great sales person , Ben Walsh , made the process much easier than usual.Great CPO car and my 3rd good experience with Benzel-Busch.

Awesome!

Team was great with completing all and any challenges I was having with my car the last couple of weeks.My service advisor David went above and beyond his role and made with experience with my service easy.It's good too to see that customer service is still important.

Excellent service

My salesperson, Lou Gallo , was professional and experienced. I Leased other cars from him in the past and will continue to do so. I have also recommended him to friends.

Purchase of new vehicle

Great car buying experience. Would definitely use them again. Outstanding all around!

GREAT Service ....as ALWAYS!!!

Once again, I had a GREAT visit at your location. Getting in and out with a Loaner is the easiest process I have ever experienced with any dealership I have ever dealt with. Jonathan is truly exceptional. I will NOT visit unless he is there as he makes things that much easier for me. To be honest, I work quite a distance away, and a few minutes from another Mercedes dealership. It is because of his professionalism, and the quality of the service that I keep coming back to your location.Many thanks,Lisa : )

Leased S550

Yusuf our sale person very helpful and knowledgeable. Whole experience was very smooth quick. We will recommend him to family and friends. Thank you benzel Busch of Englwood nj.

Awesome..

The service was excellent, cordially and punctually atended...every thing done to our car was nicely explained..every detail or service received was as expected..simply..We love it...Thanks

The Benchmark of Exceptional Service

Benzel-Busch sets the standard for customer care and transparent, trustworthy service. I was nearby running some errands and noticed my vehicle was due for service. I pulled up to the service gate and was greeted by friendly staff who assured me that my car would be processed quickly even though I didn't have an appointment. The service took about 45 minutes and my car was brought around washed and detailed. The interior looked just as good as the day we took delivery!Looking around at the other customers, they all seemed to be relaxed as well. B-B does an excellent job of providing a hassle-free experience. This is a stark contrast to every other vehicle ownership experience I've had in the past.Benzel-Busch seems genuinely concerned with giving customers the best experience. It's fast, detailed and exceeds expectations.

A new M-B with pleasant experience

It was pleasant experience to purchase a new M-B. Everyone at the dealership were polite and the sales rep. provided me the info. I wanted very quickly. The way they treat customers was so professional.

Great experience

The attendant was courteous, polite and kept me informed till service was completed. The waiting area was cleaned and enough condiments to keep the waiting a worthwhile

Great service

The staff at BB are very thoughtful and professional. They know that your time is valuable and move quickly to solve your issues. And the car wash is a nice touch.....Best dealership in NJ by far

Very knowlagable & helpful salesman who took time with me.

Because he spent a lot of time explaining everything. He followed up with phone calls & returned our calls whenever we had a question regarding the operation of new vehicle.

Excellent service

Professional People. The Best of the Best. I cannot find this kind of service in any other dealership. They really care their customers. They deserve special applause.

Mercedes E350

David Tangen was very responsive and kept me informed about the progress of the service. He is excellent.

sevice visit

Everything connected to my experience was done with great efficiency and friendliness.

Service and repairs

Honest treatment and evaluation of the problems including all recommendations and concerns for present and future repairs needed.Car model too old to perform all repairs. May consider to replace the unit in a near future.

Timing was great

I arrived 30 minutes early to drop my car off. BB took me early and explained everything perfectly. The car was cleaned and ready at the promised time.

CAR DEALER IN ENGLEWOOD NJ

GREAT PEOPLE AT THE RECEPTION , GREAT FOLLOW UP AND FANTASTIC CUSTOMERS ASSISTANCE AND SERVICES.THANKS

Annual tune up

Professional,courteous.and all done in a timely.manner. Very good representation of customer service.would highly recommend this facility. The car wash was the best so far. Veru impressed with all aspects of this service from lease to first tune up..

Excellent

Lease price good. Salesman very pleasant, cooperative and professional. Delivery timely as promised. Operation of vehicle and technical features very well explained. Family and I have purchased many vehicles over the years, and we found this experience at Benzel Busch an exceptional experience.

Bernard H

My experience was great, one of the best dealers out.

Just marvelous!

I brought my car for service and every one whose involved from arriving and leaving are so courteousalso service oriented.I can highly recommended to others.

Positive and Professional!

The moment you pull into the dealership in the service area you are greeted with a smile! In this hectic and busy world we live in its nice to be greeted with a smile and a good old fashioned how are you! My salesperson Giovanni and the manager Joe Herman were both informative and helpful. This is my second Mercedes from Benzel Busch. I have a friend who I recommended, who subsequently purchased from Benzel Busch. FYI, they had gone to another Mercedes dealer in the area and like Benzel Busch better! Also Tae, who explained the car to me was lovely, very patient and a great personality!

I would never try any other dealership.

We have more than 3 dealership closer to our house, but i still choose to drive more than 60 miles to Benzel Bush to buy all our cars. Between me and my friends we have bought 6 cars in the last 5 years.Their honestly, service and integrity is unmatched. I first came to the dealership because of Mike Hill.He called me and had the car that i was looking for. I was so impressed by his exceptional service and professionalism that i became loyal to this dealership for ever from my previous one where i bought cars for more than 10 years,After my first buy Joseph has been my sales contact, he is very easy to work with, no pressure selling and is always pleasant and more than helpful in the buying process. Every friend i referred to him have become his fan and will drive any distance to buy from Joseph and Benzel Bush. He is very prompt and no matter what, always gets backs ASAP even when he is off. He always is willing to go the extra mile to help his customers including offering to come on his off day to service , which is just exemplary service that you dont often come across elsewhere.I have bought both new cars as well as Certified cars. Would very highly recommend this dealership over any one .

Frank zinna

service representatives were courteous, efficient and thorough.

Great Car Buying Experience

Very fast and efficient. Sallee Pietri helped me with my purchase. Sallee is very smart, efficient and professional. She knows the value of your time. After my purchase I had a couple of questions and she was very prompt and courteous. I strongly recommend Sallee to my friends and family.

A New Raving Fan!

Many thanks to Arnold Priddy and the entire staff of Benzel-Busch Motor Car. As someone who works in the service industry, I so appreciate not just great service but service that creates "raving fans!" From the moment I arrived, a staff person came running out to re-direct me (since I had parked in the service area). I didn't even have to ask. He took my keys, directed me to where I was supposed to go, re-parked my car and made sure I got to where I was going and that my keys were delivered to me when I was ready to leave. Then I had the pleasure of meeting Arnold, who had returned my call bright and early in the day and was waiting for me with all of the information I needed to make my decision. It was a first class experience from start to finish. Thanks you again, everyone!

Wonderful Experience!

The experience I had while purchasing my car was exceptional! It was smooth and easy and I was well educated in the process! Talia was very knowledgable and made me feel comfortable in my decision-making process. I am very happy with my new Mercedes!Scott was fantastic as well! He went over every detail with me and I feel extremely comfortable with all the features of the car! Great team!

Purchased a new GLC300

This is my second purchase at this dealership and I dealt with Sallee both times and she is so great. Everyone that I encountered there is so willing to help and go the extra mile for you. I got an amazing deal on the vehicle and would absolutely recommend anyone to visit these showrooms.

Lucille Shapiro

Exemplary experience from start to finish. Our salesman Joe was outstanding and the consummate professional. Facilities were impeccable. Very, very impressive operation! Bravo! We are return and forward to being long term customers.

No joke

Rafael Figuereo Figure is the best Sales rep I have ever dealt with.

Wonderfully smoothe.

This was my first car purchase totally on my own and Doug, Dennis and everyone in the pre-owned showroom made it a very smoothe and pleasant process.

Customer Care at its Best!

Customer Service Rep. Arnold Priddy was excellent, he was knowledgeable & professional. There was no pressure, all options were discussed for purchase vs. leasing. He has a great demeanor and worked well throughout the process. The Sales Manager Salvino Architto was supportive and reassuring, Ms. Stacy Fowler put the icing on the cake, our financial meet was painless and ended with a total positive experience provided by the entire Benzel Busch Team.

Exceptional

The team at Benzel-Busch amazed me with their excellent customer service, professionalism and personal touch. It was the best car buying experience to date. Joseph Simsik was my salesman and he exceeded all my expectations. Thank you for my new CLA I love it.

Great Car Buying Experience

Excellent customer service. Very fast processing. My sales person Sallee Pietri is exceptional. Very professional, knowledgeable and above all very smart and efficient. I had a couple of questions after I bought my car and she was very prompt to call me back answer my questions.

Excellent service

the service was excellent , good trate and the person who attended me was with a great attention and hight quality level ...

I love Benzel Busch. They are the ultimate MB dealer.

Superb customer service. The quality of personnel at every level of customer contact is exceptional. Each encounter is very professional and very personal. I would never consider any other dealer.

A solid experience

Working with Rich Palm for the past 24 years has been a lot of fun, of course he is an expert on his product but also adds an ease of doing business along with a good sense of humor. I have been a Benzel-Busch customer since 1988 and don't plan on changing anytime soon!

Lucille Shapiro

Everything from service to the facilities was fantastic!

Great service experience

Took my MB in for service to resolve a hydraulics issue. Chris Isman, who is my service advisor get me up to date on the progress of the repair, which was complicated and took several days. The service performed was under warranty.

Service / Software Update

I brought my 2016 Smart Passion For Two in for minor repair. At the same time a software update was necessary. From the moment I arrived until I left the Customer Service was exceptional and the waiting facilities very comfortable. I am glad I chose to purchase my Smart Car from Benzel-Busch.

Service

I brought my S550 car in for scheduled service. I received a 2016 E Class Loaner. The level of service is always excellent. Benzel- Busch always makes me feel welcomed and always treats me with respect. Chris Iseman is the best . Everything was taken care off in a couple of days. I am happy.

Service Included With My Certified 2012 E-350