Battlefield Toyota of Culpeper

Helpful

Unfortunately the vehicle we made an appointment to look at was actually being sold as we got there after an hour and a half ride. It was a bit discouraging but Mary tried to help us find something different but we didn't find what we were looking for.

Disappointed

We bought our 1999 4Runner at this location and we have had to have major work done recently. Upon getting other estimates we found some work was not needed and other work was needed. Fees we extreme and service adviser had attitude. We had our repairs done elsewhere. Even though we have Free inspection due to buying vehicle there we will never return. :(

Amazing experience!!

I had an incredible experience at battlefield Toyota!! The salesmans name was Nirvan Rungen and he was very knowledgable and easy to talk to! He made my experience simple, enjoyable and successful!!

Excellent buying experience

Maybe I'm just used to how things are in my city, but I was so impressed with the used car buying experience at Battlefield Toyota. I felt like I was buying a new car. Before making the drive down I was put in contact with Luke Lukachik over the phone, who quickly worked some magic to find a lender willing to deal with my credit. The next day after a test drive Ashley Rutherford and Luke Lukachik helped me through all the paperwork, everything was explained so well and nothing was rushed, it was fantastic.

6 Star rating....

This was my first visit to Battlefield Toyota to get my Camry serviced. Making an appointment on the web was easy which was followed up with an email and phone call from the service manager Mr. Dennis.B. On arrival for my appointment I was greet by Mr. Dennis, he asked what service I required and showed me to the waiting room. The waiting room is very large with comfortable seating, rest rooms, coffee, television and free wi-fi service. I spent three hours waiting for me car and this was the most comfortable waiting I have experienced. Needless to say all my service was completed, Mr. Dennis explained the invoice and also took time to make a future appointment. Needless to say the price is reasonable, the service, atmosphere and attitude exceptional. I am definitely their new customer and highly recommend Battlefield Toyota to anyone who I looking for a reliable, friendly place to take their Toyota vehicles to be serviced. Thanks Dennis I am impressed !!

Awesome salesperson, great dealership

The process was very thorough. I wasn't rushed to make a decision and Donald Robinson took his time to make sure we got the service we deserved. I am a repeat buyer at this dealership and love the customer service.

new care purchase

We bought a XLE Rav 4 from Battlefield Toyota in 5/2016 and was very pleased with out experience. Buying a new car can be a little stressful but Thomas Morgan ( sales consultant) and Emily Schuyler ( finance assistant) made our experience very pleasant. Thomas is very knowledgeable about the vehicles and we appreciated his "no pressure" approach to selling us a car. Emily was knowledge about all the maintenance programs that Toyota offered and was able to find us discounts that helped to bring the price down. We felt that we were getting personalized attention and that were not just another customer.

Awesome Experience - Go see Brian Nichols

Purchasing a car can be a harrowing experience - NOT at Battlefield Toyota!! Brain Nichols was a terrific salesperson. He listened to my needs and helped me every step of the way. WOW! We were treated very well by all the associates. I would definitely recommend shopping for your next car here.

Excellent experience

I contacted the dealership for a totally different reason that to buy. I have horrible credit and after 25+ dealership inquires into many different vehicles I can up ever time to a dead end. I talked to Autumn Moody through email and even when I had given up hope of getting a car she continued to work every angle. We went by the dealership and after about 2 hours and a test drive I went home with a brand new 2016 Toyota Corrola LE with great payments and low down payment. I recommend her and the dealership highly.

Love my guys at Toyota Culpeper...

I will never buy another vehicle from any other dealership than Battlefield Toyota,Best buying and working with us in the whole deal.Brain Nichols our sales man was great!!Thank you Brain for all you did for us....And Luke Lukachik started as a financing manager and he did a great job too...I just want to say thank you very much and I'll see ya on my service trip...Thanks agian ****** Stars from us!!!!!

Sales Repr.

I received excellent service from my sales representative Donald Robinson. Donald was easy to talk with and showed concern, great service to my needs. I just had a total loss of a vehicle and Donald walked me through the steps and found the vehicle that fit our family needs. Kudos to Donald Robinson and how well he represented Battlefield Toyota!!! Jack

Battlefield Toyota Experience

I have been looking for a new Camry for about 1.5 yrs. My first experience at Battlefield Toyota was not pleasant because of the salesperson. So I waited until 4/1/2016 and went back again and spoke with Lee the financial manager and it was an excellent experience. He had Brian Nichols to help me and what a pleasant and very professional person he was. Never made me feel rushed, showed me the different vehicles that I ask about, answered all of my questions, went over everything inside and outside the car that I didn't know about, just a very nice gentleman. He called this week to make sure everything was OK and if I had any other questions he might answer for me and said not to hesitate if he could every help. What a pleasure to deal with someone that genuinely cares about the customer and not necessarily making the sale by being pushy. I have already told some friends about my experience and hope they will come visit you. Thanks Brian and Lee for a pleasant experience and I love my Toyota.

5 star review

Brian Nichols was great help in my purchase. Everything I asked for was supplied to me. The finance department was also helpful. Will by again their when wife needs new car. Keep up the good work.

Don't recommend going alone if you're a women!

Came here to look for a new vehicle. So I drove almost 2 hours to test drive a car. Salesman, Joe was great at customer service!! I wish I knew the sales managers name but he was rude and pushy!! Buying a car should be a great occasion but I felt overwhelmed by the sales manager! He told me that 2 other people wanted the car, one was coming in at 3pm that day and another one a wholesaler. The 3pm appointment was going from Maryland, and they if they're coming that far they were going to buy it. I was a female and I felt he literally crossed the lines! I would never buy or recommend this dealership!

Great Service

Everyone dreads the car buying experience, as exciting as it may be. We had a nice experience using Brian Nichols as ours sales associate. He didn't hound us upon walking the lots- just calmly showed us what we were looking for and got us what we needed timely as far as answers to some questions we had. He was a genuine person and I would deal with him every day if I needed to.

New car purchase

I had a wonderful buying experience at this dealership and Brian Nichols made it easier to trade in my old vehicle and purchase a new 2016 Camry. Emily Schuyler made sure that my financial paper work was smoothly handled and complete purchase was done on the same day. Wonderful service and great people. It was completed very quickly so there wasn't a whole lot of wait time.

Found what I was looking for

I stopped in after my current 4wd vehicle started to have some issues. They worked with me for three months until I found the Tacoma that I wanted. Whenever they got a new shipment in they would let me know what was on it. Other dealers gave up on me but Battlefield and especially John stuck it out.

Buyer

They rock got pre approved pick out our Rav 4 in and out in 2 hrs Autumn took great care of us thank you so much

Experienced sales and finance departments

John and Chris were very helpful in getting me out of a car I wasnt satisfied with (not a Toyota) and into a Toyota 4Runner. I drove 4 hours and would do it again to do business with them.

My Review

I came in with a few cars in mind to look at and had the best service getting the run down on each car and the features. I got into the new prius and it was a done deal I knew I wanted it and it is the car I left with. John was great to work with and put all his time and effort into me when I was there. John is the reason I walked out with the car that week, I was going to wait but the service was A+. Second Prius from this Toyota Battlefield!

The best dealer experience ever!!!

We bought a 2016 Toyota Avalon Limited just a few days ago. Our experience was amazing. not only the price was great but the overall experience was second to none. John Kunda is great!!! He tended to every need that we had. He is a very courteous, helpful and honest young man. Can't say a single bad thing about him. We made the deal on the phone and he kept every promise. They even ordered our brand new Avalon with almost no notice. Emily in finance was great too. She took her time to explain everything to us. We are probably lifelong customers of Battlefield Toyota and hope them the very best.

Wonderful Buying Experience!

I had a fantastic car buying experience at Battlefield Toyota! Everyone was so friendly and helpful. I really appreciated my salesman Brian Nichols for taking the time to show me all of my options and making me feel like I was his top priority. I am now a proud owner of a 2016 Corolla! I will definitely be recommending this dealership to everyone I know. They offer AMAZING deals. Thank you also to Chris in finance for taking the time to explain everything to me, but also for being so friendly and getting me through the financial process quickly.

Good overall experience,

Very good salesman John Kunda, very prompt in calling you and was very honest and up front I would highly recommend him if you are considering buying a used vehicle.

Best Inventory In Our Area

My wife and I had a great experience at Battlefield Toyota. We are local, so it was nice to see they had plenty of Tacoma's compared to the rest of Northern VA. I am thankful we had Brian Nichols as our salesman. He spent a lot of time showing us all our options, which gave us the confidence to make a decision. Couldn't be happier with the purchase! We've been back a couple times to get additional parts/accessories and the Service Center is probably the best we've been to. Everyone is so nice and friendly, we're looking forward to going back with the ToyotaCare no cost maintenance plan.

Great Service and communication

We had a wonderful buying experience at this dealership and Brian Nichols made it easier to trade in our old vehicle and purchase a new RAV4. Emily Schuyler made sure that our financial paper work was smoothly handled and complete purchase was done on the same day. Wonderful service and great people.

Great buying experience

I recently purchased a new vehicle from Battlefield toyota. Najeem Dore was the Sales Manager and Brian Nichols was the Sales person. It was one of the best experiences I have had purchasing a vehicles as both were excellent. Bryan stayed in touch and answered every possible question.

Worth going back the second time.

Brian's friendliness and "here to serve you" attitude without pressure to purchase was appreciated. He answered my questions and did any research if needed. We are enjoying both vehicles Brian sold to our household - good,solid and clean vehicles. Thanks, Brian. Hope your career as car salesman will continue to be successful

A pleasant and friendly atmosphere to buy a new car

We were treated like VIPs the minute we walked in the dealership. Our saleman, John Kunda, was very friendly, courteous and patient, showing us different models and took test drives with us. No prerssure at all.

Awesome deal and awesome people!

Found a nice used Mustang convertible at what seemed to be a good deal. I figured that it must have been in bad shape or just too good to be true. Ended up being a very clean car in almost perfect shape for its age. The staff I worked with were very personable. I didn't have any problems with the entire process. I'm very pleased with my new car and will definitely keep them in mind for any other future car purchases.

Great

Will definitely buy my next trick thruck! Brian is awesome! Every one is very nice! Will be back! The process was very easy!thank you

Great Folks to Deal With

We had a great experience buying our new 2016 Highlander. Very professional and accommodating staff. Brian Nichols did a great job handling the sale. Would highly recommend.

Family truck at last

Nate Owen our salesman was a great source of information, great personality, and provided a complete sales experience that was top of the line. Steve Fay was a fantastic manager that made our experience very smooth. Emily Schuyler provided us with excellent financial guidance and processed our paper work to match our requests perfectly. The facility was very well laid out and inviting. My wife and I look forward to visiting Battlefield Toyota in Culpeper for our vehicle services and next purchases. Thank you and keep up the great customer service and experiences we hope others will enjoy as well.

Great customer service and used vehicle selection

I was able to find, negotiate, and buy a used 2012 Corolla all in the same day thanks to Cameron Villemaire! He was patient and took his time to help me figure or what model I wanted, and was able to get me a great deal so I could walk out the door the same day! I couldn't believe it! The people are very helpful at this facility, and I would recommend buying a car here for both their great deals, car selections, and above all their outstanding customer service.

Great first car buying experience! :)

I was helped out by Cameron Villemaire, and he did an excellent job finding me a car that fit all my expectations and was within my price range. I was able to find and buy the car I wanted the same day! He helped me narrow down my choices, let me test drive all the cars I was considering, and even gave me a good deal on the car for a college kid like me! I was very happy, and both my parents were even impressed by his competence when they came to see the car and review the deal. I would highly recommend this dealer to anyone looking for a new or used Toyota from Battlefield, because thy have outstanding customer service.

Great Buying Experience

I worked with Nate Owens and he was a great sales person. We emailed a few times and he was very responsive. When I told him I was coming out, he had the truck all ready for me to view and test drive. The process went very smoothly and I walked out with exactly what I was looking for. I would highly recommend Battlefield Toyota!

The best car buying experince ever!

I can honestly say that I have never in my life been to a car dealership where I felt not only very welcomed, but at absolute ease as I did at Battlefield Toyota dealership-zero pressure. The treatment and service my wife and I received is unparalleled to any other. In the past 30+ years, I have literally owned more than 50 cars and been to many many car dealerships! And as if that was not enough, the guys were done with all of the paper work in just a little more than one hour which I have never experienced before.While I was/am extremely pleased with the price, the price was not my motivator and is not what brought me to the dealership. It was the treatment and the respect that I received from Luke and Lee way before I came to buy the 2015 Toyota Camry. Prior to going to the dealership, I had many e-mails going back and forth with them and they both made it very clear to me what I am expecting from them with this purchase. and they kept their promise.The team that I had to deal with, and will surly deal with in future purchase/transactions, are: Luke Lukachik, Lee Gouldman and Kriss Williams. These guys proved to me and my wife that not all dealerships are the same while some stand way above the rest, like Battlefield Toyota, other only hope/dream of following your foot step! Best regards,Rizz KhoshnawMclean,VA

Best car buying experience

The best car buying experience ever!" I can honestly say that I have never in my life been to a car dealership where I felt not only very welcomed, but at absolute ease as I did at Battlefield Toyota dealership-zero pressure. The treatment and service my wife and I received is unparalleled to any other. In the past 30+ years, I have literally owned more than 50 cars and been to many many car dealerships! And as if that was not enough, the guys were done with all of the paper work in just a little more than one hour which I have never experienced before. While I was/am extremely pleased with the price, the price was not my motivator and is not what brought me to the dealership. It was the treatment and the respect that I received from Luke and Lee way before I came to buy the 2015 Toyota Camry. Prior to going to the dealership, I had many e-mails going back and forth with them and they both made it very clear to me what I am expecting from them with this purchase. and they kept their promise. The team that I had to deal with, and will surly deal with in future purchase/transactions, are: Luke Lukachik, Lee Gouldman and Kriss Williams. These guys proved to me and my wife that not all dealerships are the same while some stand way above the rest, like Battlefield Toyota, other only hope/dream of following your foot step! Best regards, Rizz Khoshnaw Mclean,VA

Bad Sales Staff

I called out of state on a Rav4. Looked nice on the outside but i wanted pics of the underbody and engine bay to make sure the car had no rust. I spoke with Nate and he said he would take pics. Took them 3 or 4 days to get back to me. When he sent the pics he sent the website pics and not the one's i asked him to send me of the engine bay under car and imperfections. So when i asked for underbody pics he sent me really blurry pics and i said they were blurry did not send me any better pics, i also asked for engine bay pics and he took a pic of the battery. What kind of shady stuff is this? I told him i wanted pictures of the engine bay and he didn't respond then i said "thanks for your time i will look elsewhere" He said "ok good luck" they clearly do not want to earn customers business or try to make an effort and providing appropriate pictures for customer. Why would i drive out of state for 6 hours if i think they are hiding something and won't send me pictures? I give this dealer an F rating in sales help.

If you're under 30, steer clear

I searched online and saw Battlefield had a Subaru with low miles and a decent price; just what I was looking for. They were two hours away and I was working graveyard shifts that week but I decided to rough and make the trip. The sales staff were friendly enough and the sales rep I had seemed to know what he was talking about. We took it for a test drive and the Subaru drove okay, it had it's flaws but I decided to go ahead with the sale. They had priced the car well so I didn't mind paying the price listed on their website. It was right on KBB's evaluation. However, this is when my straight forward experience took a turn. They had wanted to add an additional thousand dollars to the price. I told them I was only paying the price listed on the website and they seemed to relent to this request. I was planning on paying all in cash but I went ahead and asked if there was anything they could do for me if I financed it. A financing manager, who was an older man named Kevin, took over from here. He ran my info and informed the best they could do was 8.5%. I told him that was absurd; I had a good credit score so I expected something at least under 5%. He then let me know that I should count myself lucky he was able to keep it in the single digits and "YOU'RE never going to get something THAT low." I shrugged off the patronizing comment and offered to pay in cash. His first response was that he didn't like cash payments. But he eventually agreed and I got out my checkbook. I began writing the check and asked to clarify the total. He tells me its the original price plus the thousand dollars I had made clear I wasn't paying. When I corrected him, he simply asserted that it was the final price and he wasn't negotiating. At this point, I had been in the dealership for three and a half hours. The sun was setting and I grabbed my checkbook and began to leave. As I was leaving, the man whom I assumed was their head salesman, grabbed me for a last ditch negotiation. We sat back down at the desk where he folded himself into a pleading position begging me with this gem: "won't you just meet us half way?" I wanted to laugh. I just had drove two hours after a long graveyard shift and offered to pay the full asking price in cash for an as is used vehicle. Yet somehow, I was somehow being unreasonable.

They up the price on you

I offered to pay the full asking price in cash for a used vehicle but I was still accused of being unreasonable.

not worth the aggravation

If you are an impulse buyer and will accept a used car as is, This may be the place for you. I do not buy on impulse and this experience was horrible. I looked at a car and decided I needed time to think about it. The next day after much thought I called and made my salesman an offer and was turned down, so i agreed to buy the vehicle at their price with the exception that they would fix a broken mirror frame and several paint scratches. I offered to give them a deposit to seal the deal, but they do not except deposits. My reason was that I live 2 hours away and I wanted to pick up the car repaired, so I would not have to make 2 trips. After many calls and frustrations we made a deal through the used car manager. But low and behold they called me back and said they could not fix the mirror because it cost to much , so I agreed and when I picked the car up there was still scratches in one place they did not fix. I was told that they could not fix it because it cost to much. When I got home I rubbed my hand over the car and there was paint over spray all over it from their repairs. It feels like grit was in the paint. I have never had an experience like this buying a car, but maybe I am old school. I was treated like I was buying a $250 junker not a $25,000 used car. Don't buy from Battlefield Toyota.

sales

My Sales Person Luke Lukachik was great! He went above and beyond to show me how to work all the stuff on my new Toyota and was very patient and helpful. A Great Salesman!!

Worst experience ever!!!

The only plus side is after taking and investing 200+dollars the day after buying the car seems to be running fine. However the customer service from the sales man here was the worst I've ever had after purchasing 6 other cars from other dealers. I have yet to get a call back from him after about 2 weeks over a simple question over a option i was told was in the car that's not there. If you want friendly honest service and a car in good working order this may not be the place for you.The only simi good things i will say is the price on the car was ok, but i did have to put money into it a day after buying it, and after nearly a half hour of debating they paid about half on a spare key as the car had only one and i needed two. Just overall a bad transaction and its sad no one ever followed up with me asking me my opinion on it oh well.

GREAT HONEST SERVICE

GREAT SERVICE DEPARTMENT; HONEST ACCURATE REPAIRS; WOULD TELL AND SEND FRIEND ABOUT IN A SECOND. KEPT ME FROM MAKING A $4000.00 MISTAKE BY DOING UN-NEEDED WORK WARRENTON TOYOTA TOLD ME I NEEDED.HONEST PROFESSIONAL GREAT GROUP OF GUYS.I'LL BE BACK!!

Good Experience

My husband and I purchased our second Toyota Highlander on January 23 from Battlefield Toyota. The salesman, Glenn Thomson, and the sales manager were very courteous and polite. They did not have the color of the vehicle we were looking for but soon located one and it was there the next day. Glenn was extremely helpful and thorough in the details on the new Highlander. We would purchase another vehicle from this dealership.

"Great Experience"

sbBattlefield Toyota is a great place to purchase a car. Glenn Thomson our sales person was very professional and had a lot of knowledge about Toyotas. After test driving the car, I sat in the car with a written list of questions. I proceeded to ask Glenn all my questions and he answered them to my satisfaction. He even commended me for having written my questions down so I wouldn't forget what to ask. Glenn was a friendly and helpful salesman who was interested in the wants and needs of the customer. Doing business with Battlefield Toyota and Glenn Thomson was a pleasant experience.

Easy and un-stressful

I highly recommend Battlefield Toyota. Glenn was very easy to work with- he was very professional and not pushy. Initially, I was able to quickly get all the details on the car I was interested in over the phone. We drove from Richmond to pick up the car which was totally worth it, an easy an hour and 1/2 drive. The car was just as described and as viewed in the photos. The paperwork went smoothly and we received a thorough review of the car systems. The price was right and most importantly, the Battlefield sales team made the experience very pleasant.

Highly Recommended

We had never intended to trade cars when we drove into Battlefield Toyota--famous last words! Glenn Thomson met us in the lot and because of knowledge he had of Toyotas, his friendly manner, and the fairness with which he and the Toyota folks worked with us, we left with TWO new Toyotas---and with no regrets! We recommend this dealership and Glenn.

Highly Recommended!

I drove down from Washington DC to look at a 2015 Toyota Sienna. Although, I did not purchase from them (for personal reasons), I felt compelled to write about how professional and thorough they were. Working with Glenn Thomson and his manager Lee was excellent. Worth the drive to Culpepper!

Excellent experience!!!

Unlike my last buying experience with Brown Toyota in Charlottesville, VA, this experience with Battlefield Toyota was the complete opposite. Glenn was extremely helpful especially with the proactive approach before I even arrived at the dealership. I was out the door in about an hour compared to my other experience that took me over 3 hours. Not to mention my salesman at Brown left me at the dealership halfway through. Glenn took care of all my needs and was extremely professional. Kyle in financing ensured I understood all the paperwork associated with the sale and even though I was a tough customer turning down his offers, he still wanted me to understand all the benefits of buying a Toyota. I HIGHLY recommend both of these individuals and will make all of my future Toyota purchases through this dealership.

Worth the drive

We drove from Williamsburg and met with Glenn. The whole experience was pleasant. The prices were fair and the staff was accommodating. Glenn was very friend and easy to work with. It was a no pressure experience. We came in to look at one vehicle but ended up buying another. We will definitely go back.

Ben Dougherty

Verry good expernce will defiantly go back and recommend to my friends and family. Glenn was verry nolagble on the cars and worked with us to find a new car for my wife 10 out of 10

New Toyota

Going to a dealership to buy a car is never fun, however my experience with Battlefield Toyota was good. I don't like having to sit at a dealership waiting all day long as I have at other dealerships. Glenn Thompson greeted us quickly and was knowledgable about all the features of the Camry. I knew that was the car I wanted and Glenn helped us with moving the process along quickly. He has followed up with me to see if I'm happy and to offer to answer questions if I had any. I would go back to him in the future if/when I'm ready for another car.

Good Experience

I hate dealerships, must say I had a good experience. My sales consultant Glenn Thomson was excellent. Glenn took his time with the test drive and was able to close the deal without any pressure. Considering, Glenn made the experience as painless as possible.

Great Customer Service

Glenn offered excellent customer service throughout the purchasing experience. Glenn, along with his manager Lee, quickly handled any issues free of charge. This is my first Certified Used Car purchase and I am very pleased with Battlefield Toyota!

My experience with Battlefield Toyota was extremely...

My experience with Battlefield Toyota was extremely impressive,this was by far the best and most rapid purchase I have made....ever. My Sales Attendant Anthony Cook was marvelous, he was knowledgable about their inventory and he imparted a wealth of information about each and every car I had considered. That made making a decision that much easier for me, because I had not done much research and had no idea what I wanted. Everyone in the Dealership was considerate, warm and friendly yet professional too. They even detailed my car before delivery with a full tank of gas (I do not remember the others doing that). The entire transaction could not have been easier nor more pleasant.I look forward to future car purchases with them, I would not even consider going anywhere else..