Basil Ford of Niagara Falls

Fantastic experience!

Myself and my family have purchased multiple vehicles from Steve Baldo Ford. They have always been extremely professional, and have treated me and my family with nothing but respect. Recently, I was rear ended on the thruway, and had to unfortunately take my vehicle to Steve Baldo's collision center. Having never been in an accident before, I didn't know what to do, or how to do it. Fortunately, Leo, the collision manager made everything much MUCH less painful than I expected. They made my vehicle with $12,000 worth of damage look brand new again. Kudos to the entire staff at Steve Baldo Ford. I will be doing business there for the rest of my life!

Derrick Young is the best!

Today we purchased our 5th vehicle from Steve Baldo Ford. The reason we continue to return is because of the salesman we purchased our 3rd, 4th, and now 5th car from. Derrick Young has never made us feel like anything but a valued customer, and we truly believe he works in our best interest.There have been glitches with the service dept , and he has offered to step in and help in anyway he can. The time he devoted to us in our most recent selection enforces the fact that he wants his customer to be 100% satisfied. I highly recommend you talk specifically to Derrick, I doubt he will disappoint.

!st time FORD buyer

We have been leasing/buying cars every few years for 30 years. This is our first experience with a FORD dealership. The dealership is not flashy and high tech, they seem to be very low key and customer oriented. Our salesman Derek Young was one of the deciding factors to us purchasing from Steve Baldo Ford. Derek KNOWS his product line which made our decision to lease the Ford Edge much easier. We definitely took our time and visited several dealerships - this was not an impulse buy. Derek went above and beyond our expectations! He took his time, answered questions, and did not pressure us in any way. Pick up was smooth and actually fun. Derek went through the entire vehicle with us and left me very happy with our choice. Not only would I buy another Ford, but I would not hesitate to recommend Steve Baldo Ford, especially DEREK YOUNG. He was by far, the best car salesperson I have ever dealt with.

thank you

Thank you to the friendly staff at Steve Baldo Ford for your great service. The low listing price helped make the decision easy. I love my new car

Purchased a brand new 2013 Ford Expedition LTD, EL

I found this on Cars.com on Sunday morning September 7th. It was a left over 2013, and within an hour I had a response from the dealer about the vehicle. I purchased it on Monday with minimal emails back and forth and I picked it up in Niagra Falls on Thursday evening the 11th. I live in the Rochester area so it was great that when we showed up they were ready to close and the vehicle was ready to go. They were very professional throughout the process. The finance manager, Matt Ramsdell was easy to deal with and fun person to meet.

Great buying experience! great service after the sale!

I am always leary of car dealers, having had some bad experiences with overly aggressive salesman and sales managers. The atmosphere at Steve Baldo Ford was very different. My salesman, Bojan, was extremely knowledgeable and honest too! After a test drive, there was no pressure to buy right then (I never buy a car at the 1st visit). The same lack of pressure came from the sales manager (sorry I forgot his name!). The car was ready when I wanted it. Bojan was great to work with and I would recommend him, and the Steve Baldo dealership to anyone. UPDATE 5/5/14. I had a problem with the vehicle just 3 days after picking it up. The dealer had it towed in within an hour. It turned out not to be a problem with the vehicle, but with me ;). But the service department fixed it for me. Many dealers are great before you buy a car, but I think it's the service AFTER the sale that show what a dealer is really like. I will definitely recommend Steve Baldo Ford.

Talk about a no hassle experience. I had an unusual...

Talk about a no hassle experience. I had an unusual situation with a trade in vehicle that was not owned by me that I needed to get a family member out from under. From Derek, to Bojan, & to Tom they understood the situation, worked with me, & showed true compassion in helping me. They never pressured me or nagged about how much I was looking to spend on a payment each month. Just questioned on what I was interested in & what I wanted or needed in a vehicle. On my initial visit to the dealership I asked for Derek who was suggested by a friend. He was busy with a customer delivery but escaped long enough to introduce himself, apologize, and asked if another salesman could help until he was done. Apologize for what I am not sure because we went there without appointment. Oh wait that would be courteous to apologize. How often do we see that now a days! Bojan found a vehicle similar to want we were looking for so we could test drive it to see if it was to our liking. Bojan stayed with us showing us the features of the vehicle all while keeping an eye for his scheduled customer to arrive for a pick up. We took the vehicle for a test drive & upon our return Derek was now available. We spoke with Derek then about other features & options & he was willing to locate a vehicle with options we were looking for. We made an appointment for return visit for the result of his search for a vehicle that would meet our wants. No request for even a deposit for a show of good faith. In the past I have had salesman ask me for a deposit for a show of good faith even before a test drive. Imagine my astonishment with a dealer going to locate a vehicle for me without even seeking a good faith deposit. Needless to say on our return they had located a vehicle & we purchased it. We would not hesitate to recommend Steve Baldo Ford to anyone, we felt all the employees at Steve Baldo Ford realize without good customer service they would not have customers so where would they be then. THANK YOU Derek, Bojan, Tom, Matt, & Leo in the Collison Shop.

I would highly recommend Steve Baldo Ford to friends and...

I would highly recommend Steve Baldo Ford to friends and family.Derrik Young was our salesman and he was great. he was very helpful and knowledgeable ..and never pushy. I believe we were given a fair price and everything was hassle free.

I have given Steve Baldo's a great rating, everyone...

I have given Steve Baldo's a great rating, everyone I talked to were very friendly and helpful. Especially Derek Young who was very accommodating and excellent sales person. He showed me all the functions of my Chevrolet HHR.I would recommend Steve Baldo's to everyone who is thinking about buying a car. They even followed up with phone calls and letters. THANK YOU ALL

This was a great experience. I met with Derek Young who...

This was a great experience. I met with Derek Young who was patient and accomodating. It was the first time I went throught a buying/leasing situation by myself and Derek made it an enjoyable and smooth experience. He is very well-versed, confident but never over-bearing or pushy which I appreciated. This was a great experience, I ended up leasing a Ford Escape which I absolutely love. The day I picked it up Derek went through the manual and explained all the functions of the car which was helpful. He took his time and never made me feel rushed. What a great salesperson he is. I have and will in the future recommend Derek Young and Steve Baldo Ford to others!!!

I've given Steve Baldo Ford a GREAT RATING because my...

I've given Steve Baldo Ford a GREAT RATING because my experience with Steve Baldo Ford and Steve Baldo Chevrolet Buick Cadillac was great from start to finish. Everyone I encountered was helpful, informative, professional and friendly. Everyone went the extra mile to make my experience great. From Leo Murphy in the Body-shop Dept. following my accident, in helping me make a claim to my insurance carrier, explaining the claims process and for giving me great guidance and advice.Mark Sisti at the Chevrolet Buick Cadillac dealership for finding me the exact car I wanted, a 2014 Chevy Malibu, for making the numbers work financially and for making the transaction convenient by having the vehicle transported to their Ford dealership, which is closer to my home. Mark has also been great in his continued follow up after the sale/lease, making sure that I'm happy and comfortable with my new vehicle. Finally, Derek Young, for providing excellent customer service during the test drive and delivery phases of my transaction. Although Derek Young works out of the Ford dealership, he has a great knowledge of other car lines and was able to show and explain the functions and hi-tech features of the 2014 Chevy Malibu and how to use them all.I would definitely recommend the Baldo dealerships.

New Car Purchase at Steve Baldo Ford

My experience with Steve Baldo Ford was excellent due to the fact that my salesman, Bashar Srouji, was well informed of their inventory and he listened to what I wanted my new car to include. The car I ultimately purchased had options I was not familiar with however Bashar explained the options and also had me experience them. When I came to putting the deal together Bashar was very helpful especially since this was my first new car purchase. Yes I will recommend Steve Baldo Ford to my friends and tell them to ask for Bashar Srouji.

Service

I started looking online. Steve Baldo got back to me immediatly. Set up for a test drive. Whatever they told me is what I got > Was very happy with my service all the way around.

We worked with an amazing Sales Rep: Derek Young. Over...

We worked with an amazing Sales Rep: Derek Young. Over the course of a few days and many questions, Derek was more than accommodating to every one of our questions. He made me feel like there was no pressure at all. We really felt like he wanted to get us into a vehicle that we could not only afford but also enjoy. We ended up getting a great rate on our 2014 Ford Escape lease. This car really shows where Ford is heading and that's in a great, forward thinking direction. We (my wife and I) run a computer business and found that the technology in the car was so perfect for our road trips, allowing for us to charge our MacBook pros without ever having to stop. We loved everything about our experience and would recommend Derek to anyone!

Great service, extremely knowledgeable

Beautiful facilities, friendly and knowledgeable personnel, I feel like we were treated very well, Derek spent a lot of time with my wife and I and answered all of our questions. I highly recommend Steve Baldo Ford!

Great Service

I am very happy with the service I received on my recent truck purchase at the niagara falls location. I highly recommend the Baldo dealership.

Impressed

I was totally impressed by the professionalism of the young gentleman that helped me the other day. Not only did he take the time to answer all my questions, he made me feel comfortable and didn't think my questions were foolish. As an older woman I appreciated the genuine kindness and patience that this salesman showed towards me. Even though I have not made up my mind as to what kind of vehicle I want, John showed me a variety of cars and trucks too and introduced me to some of the other personnel. I would definitely recommend to my friends to stop and see John Gentner at Steve Baldo's Ford in Niagara Falls. When I figure out what I want, I will buy from John.

Took my truck to them for a simple misfire on a spark...

Took my truck to them for a simple misfire on a spark plug and on a totally different side of the engine and spark plug,.....................they have caused coolant to leak into engine. The service manager Robert (Bob) Chavanne and his team of scared employees in fear of losing thier jobs refuses to comment or talk about matter nor take responsibility for the matter. Chavanne refuses to talk to me personally and refused to call me at all like his service counter reps stated he would. When i filed a BBB complaint Chavanne tried to lie to cover his tracks and in doing so contradicted himself 4 to 5 times with false information. This guy couldn't even get the year of my truck correct. And to top it off, they caused damage to my vehicle and think that I should pay for the work they did. I'm currently speaking with different forms of counsel and looking into former issues that are current to mine. This is not the first time that Steve Baldo has tried to cause problems to make more money. Steve Baldo is still under the same ownership as previous Rainbow / Gambino Ford, same practices, same high rates, and same lies..................DO NOT TAKE YOUR VEHICLE HERE. HOW MANY TIMES DO PEOPLE HAVE TO SUE THESE GUYS BEFORE PEOPLE WILL STOP TAKING THEIR VEHICLE HERE OR UNTIL THEY DECIDE TO START BEING A TRUE HONEST DEALERSHIP. If I had known that it was the same guys running the show I would have never taken my vehicle there. These guys knew I was relocating the very next day to the west coast and took advantage of me. DO LET THEM TAKE ADVANTAGE OF YOU! STOP THIS CORPORATE MONSTER NOW! This is just a small simple review of what really occured and anyone interested in knowing exactly what happened is welcome to contact me!!!

Best Experience Ever

I have been buying cars for over 20 years, and Steve Baldo Ford made my recent purchase the most pleasurable I can remember BY FAR. There was no pressure at all, and I didn't have to play the back and forth game to get my best deal. I even got a more expensive car than I thought I could afford. I highly recommend Steve Baldo Ford to anyone in the market looking for a new Ford vehicle. A+++++++++

We felt no pressure at all during leasing our vehicle. ...

We felt no pressure at all during leasing our vehicle.From the time we walked in door we were treated with respect.All options were presented to us with no hidden agendas and that made our choice easy.From the general manager Al Baldo to Derek Young in sales, to finance, to finance Matthew Ramsdell and definitely Bob Chavanne service manager we were treated honestly and fairly.Thanks to all the staff.We love our vehicle and so glad we chose Steve Baldo

My Husband and I have been leasing Ford Vehicles since...

My Husband and I have been leasing Ford Vehicles since 1992...we have dealt with a number of different Dealerships, this time we choose Steve Baldo Ford, Niagara Falls, NY, to Lease our 2013 Edge.A year ago we stopped by the Dealership...had a few questions about our SYNC...this is when we met Derek Young, he answered all our questions and concerns, he did a great job getting us back on track. Derek was so nice and friendly...when we left that day we were very inpressed with Derek and decided we would like him to be our Salesman for our 2013 Lease. Needless to say, it was time to renew and we went to see Derek Young, at Steve Baldo Ford in Niagara Falls, NY...what a great experience, he did not pressure us into anything, he asked what we wanted in the car and found exactly what we wanted. The rebates and incentives were great...our payments are actually less than our previous Lease...now that's something to get excited about!!! Can't say enough about this Dealership, everyone we met was friendly, courteous and outgoing, making us feel comfortable...let me say again "You will not be pressured into buying something you do not want". We would definitely Lease here in the future!

Great experience throughout the whole process. Derek was...

Great experience throughout the whole process. Derek was extremely helpful and willing to work with my father and I on our busy schedules. He was pleasant and helpful willing to work with us on certain aspects that we wanted modified before we signed the papers. First time dealing with this process myself and he made it easy, I can definitely see myself recommending him to my friends looking for a new vehicle as well as using him in the future. Thanks you Steve Baldo Ford and Derek for a great experience.

Just an awesome experience with Derek and all the other...

Just an awesome experience with Derek and all the other departments we dealt with. Derek went out his way to not inconvenience us when trading in both our vehicles, including taking it back and forth for additional option to the the vehicles. Derek is a no BS guy and you will enjoy dealing with him.

I flew from NYC to do business with them. That should...

I flew from NYC to do business with them. That should say it all. Worth the trip. Ask for Derek when you get there. Go.

Derek Young is the man! I bought a car from him last...

Derek Young is the man! I bought a car from him last year, and had an amazing customer experience. The second car I bought was a even better experience, Derek did whatever he could to get me the car I wanted and I couldn't be happier! I've said it once, ill say it again, I will be a lifetime steve baldo customer......forever! P.S. Derek is the man!

We knew what we wanted going in and Derek did whatever he...

We knew what we wanted going in and Derek did whatever he had to do to find the vehicle that we were looking for. They did not have it on their lot, but went out of their way to locate one and brought it to their dealership. The delivery of the car was very to the point, no unnecessary nonsense. It was nice to get a presentation of how to use SYNC with the car. We will now be able to get the most out of the car we purchased. Overall it was a good experience and I would recommend Steve Baldo Ford and Derek Young to anyone who is thinking about purchasing a Ford.

We had a wonderful experience. Helped our family find the...

We had a wonderful experience. Helped our family find the right car for our needs and for the right price. Staff very friendly even with three kids.

This was the worse car experience I ever had. My credit...

This was the worse car experience I ever had. My credit isn't perfect and I was treated poorly. They low balled my trade tried to force me to buy a employee loaner. Mr Derrick ignored my calls hell I was told Ford credit turned me down but they actually did not so he lied. Never again for me with Ford period. Baldo is a joke and should be off everyone's list.

I started out happy with this place but now I wish i...

I started out happy with this place but now I wish i hadnt walked in the door. The car dealer i dealt with, Jack White, turned out to be a liar and very unprofessional. Made promises to me and then went and told his managers different things. If u must go to this place, avoid Jack White. I had a problem and Jack wouldnt return my phone calls. When I got a hold of him Jack was very unhelpful and refused to get me to a manager when asked. I will never shop here again due to my treatment. The manager, Tom, was also not very helpful. only cared about cost on his end.

derek went out of his way to make sure i received my car...

derek went out of his way to make sure i received my car on time in a very frendly and professional manner thank you again sincerely ken miller

Derek and Matt turned it around after a horrible...

Derek and Matt turned it around after a horrible experience in 2006 we were a little leery on returning. After explaining our situation financially and our credit situation I was pleasantly surprised that Matt was able to keep the payment right where we needed it with no additional money down. Derek was in communication with us the whole time. This was the most pleasant experience we have ever had purchasing a care, and we would definately return.

All I have to say is that Steve baldo ford totally...

All I have to say is that Steve baldo ford totally rocks!!I worked with Bill Anger who worked so hard toGet me the deal I was looking for! Now I'm the Proud owner of a 2012 Ford Escape XLT!!I will definitely be keeping my business with themFrom now on!!Thank You Again

The best thing I can say about this dealer; Thank God I...

The best thing I can say about this dealer; Thank God I was told by Sheila that I was not their type of customer. If they are willing to say that over the phone; I'm happy I did not go there. Last time I went in this monkey house; Joey was rude because I won't let a dealer low ball my trade. Of course I can understand the lies, low balling, etc. They are well trained in slide of hand. I'm not their type of customer because I'm no fool. They cannot rip me off. I know the dealer games well. Sorry Sheila; You could have just said your boss was too cheap to give me fair trade. I mean after all; You like to use auction whole sale. When it's not to your liking; You change the rules.FYI= I knew your dealership was a joke from my past visits. You folks out here can buy from who you like. It has been my experience the real dealers are the big dealers like ????? You'll find out. Just shop around and never take the first offer. Get your own finance and don't buy add-on warranties. Only buy new and never trade if you can sell it yourself. Most important, you must stay away from the little guys. It will cost you....

!I perform most of my own maintenance. I also love to...

!I perform most of my own maintenance. I also love to modify my truck. I recently modded my F350 to run on waste vegetable, used engine, transmission, and hydraulic oils.As with any research and development program, vast amounts of resources, education, experience and communication are required. Not just parts wise, in which the parts depart set a new standard of customer satisfaction but experience as well as listening and tolerance skills. This dealership is the best I have seen to date. They have performed beyond expectations. Using their skills as a team has awarded me to complete my projects ahead of schedule and on or under budget. I salute you

excellent sales staff,they know the vehicle well,that I...

excellent sales staff,they know the vehicle well,that I was purchasing,and made the purchase a wonderful experiance in every way...hats off to excellent staff!!!

We were seriously shopping for a Ford truck and found...

We were seriously shopping for a Ford truck and found the one we ultimately purchased online. We stopped at Steve Baldo, talked to the salesman, and went on to about 4 more dealers. After considerable conversation and many miles, we came back to Steve Baldo!Derrick was very kind but not overbearing, very knowledgeable about the products, and very patient with the 2 of us! We really debated about whether to buy a new truck or the one we initially saw online. After much discussion , we purchased the F150 Lariot and it is beautiful! Not only was Derrick helpful during the sale, he spent a considerable amount of time with us when we came to pick up the truck.He went through all the bells and whistles of our truck, explaining them in detail. Thank you, Derrick, for a great sales relationship and making us feel comfortable and satisfied with our choice!

Working with Derek Young in buying my vehicle has been a...

Working with Derek Young in buying my vehicle has been a great experience. Not only has he been friendly, courteous, and patient with our many visits and questions, he was also very professional in his deaings with us. I was not intending to buy a Ford truck when I first walked into this dealership. I was comparing Ford SUVs with others that I had seen for my wife. I was lucky enough to meet and speak with Derek at this time and we spoke about SUVs and I happened to mention that I was planning to buy a truck, not a Ford, in the near future. Rather than telling me how terrible the other trucks I had liked were, we discussed what I was looking for in a truck. Derek then asked me if he could show/discuss what Ford had to offer. Of course, I said "Yes", assuming that I would compare the Ford truck with others and decide that my original choice was a superior product. Derek showed me all the features of the Ford and gave me a DVD that explained the ECO boost engine. After several discussions, I was sold on the Ford. I just received the truck and I am extremely pleased with it. I have dealt with a number of other dealers in my search for vehicles for myself and my wife and have found this salesman to be far superior to any other, especially in terms of willingness to spend the time and effort to help me make my decisions. There was never any pressure to do anything. Derek always wanted to know what I wanted and did his best to make it happen. When I first walked into the dealership, Derek had no idea whether or not I would buy a vehicle from him - he knew I was shopping around. But his behavior and demeanor made all the difference for me. I had been expecting a windfall for a number of months and had planned to buy my vehicle when I received this money. I told Derek this upfront - he knew I was not buying a vehicle that day and perhaps not for several months. He still treated me with respect and courtesy and did not try to talk me into financing the vehicle until the money was available. Other salesmen tried to do this and some were even rude when they realized that I would not be buying for several months. As much as I liked their vehicles, I knew I would never set foot in those dealerships again. I am planning to buy a Ford Escape for my wife (when the 2013s come in) and possibly another Ford vehicle in the very near future. As long as the quality of the Fords continue to be what they are and as long as I can deal with a reputable dealership with outstanding salesmen like Derek, I will continue to buy Fords. I cannot speak about the Service department as this point since I have not really dealt with them.

Derek Young was a pleasure to deal with, he made me feel...

Derek Young was a pleasure to deal with, he made me feel as though he really cared about my interests and concerns...he went the extra mile to make me happy,and he did! I can't believe I'm saying this, but Derek made buying a new vehicle "fun". Everyone at Steve Baldo's dealership was friendly and helpful, Tom Baldo stopped by to see if things were going well, nice touch! Matt in finance was great, easy going and not pushy, as was Derek, I would highly recommend this dealership and Derek Young! If service is as good, and I hear they are, Steve Baldo's dealership has won me over.

Derek Young is by far the man. I went into Steve Baldo...

Derek Young is by far the man. I went into Steve Baldo Ford on Niagara Falls boulevard, and right from the start had great service. Zero hassle, no pressure, just perfect and smooth experience. Derek was a huge help from the start, from me walking into the dealership, all the way till the very end when I drove my new 2012 mustang off the lot.I will forever be a loyal customer to this dealership, I would also strongly recommend any person that is in the market or is even thinking about a new/used car to head to Steve Baldo Ford, and join the family, you will NOT regret it! Best dealership, best employees, best service, just overall amazing. Thank you Derek and the rest of Steve Baldo Ford!

Very smooth transaction. No issues, no surpises. I went...

Very smooth transaction. No issues, no surpises. I went to 5 dealers in the Western NY area and this was by far the best one out of the bunch. It pays to shop around and I wished I came here first. They gave me a fair offer on trade-in also. Car shopping can be very stressful but not here. One of the best I've dealt with in a longggggg time. A+

Derrick Young,our Salesman, went above and beyond with...

Derrick Young,our Salesman, went above and beyond with our sale. Our sale was a little more complicated then usual but he made sure all the paperwork was completed. Mr. Young was available at all times and took the extra mile to accomodate us. When we went to pick up the vehicle, it went smoothly and he spent a hugh amount of time explaining the vehicle's features. I would definitely recommend Mr. Young and his dealership to anyone in the market of buying a vehicle.

My experience at Steve Baldo was excellent. They...

My experience at Steve Baldo was excellent. They returned phone calls and everyone was friendly. They helped me obtain financing that I didn't think I qualified for. Derek insured that I was comfortable with the vehicle before I drove away. He answered any questions I had about the car before I left. He was excited about how happy I was with the car.I highly recommend this dealership.

My husband and I looked at many different SUV's; we...

My husband and I looked at many different SUV's; we decided to go with Ford, because it had all the amentaties that I was looking for, and Jason and Matt were willing to meet what we were seeking. As a women, at times, I feel it is easier for sales-men to take advantage of you, although Jason and Matt did not do that with what I wanted. From going from a small car to an SUV is an adjustment for me, although so far, I feel safe in my new escape, and I ultimately love it! Where I work, several people are looking for a new car, and I recommended the dealership, and they said that they would be interested in checking out Steve Baldo. My husband will be on the market for a new vehicle in a few years as well; we was dead set on a Subaru, and now his mind has changed!

Arrived at this dealership on Monday and was allowed to...

Arrived at this dealership on Monday and was allowed to look around before I was approached by Derek. He was very friendly and listened to what I had to say. Asked me what I was looking for and what I wanted to spend and told me he would look around and see what he could find. I was called Tuesday afternoon to come in for a test drive in a car he found for me. He found the perfect car for me and I drove out of the dealership on Thursday with my car. I have told several people at work already what a great experience I had buying this car and would recommend them going to Steve Baldo Ford if they were in the market for a car.

My Mercury rental car's trunk latch failed. The 1-800...

My Mercury rental car's trunk latch failed. The 1-800 number at Hertz was of no help. I stopped by Baldo Ford (across from the motel I was staying at) as I could not drive the vehicle with the trunk lid popped up. Service Advisor Dennis Hillard and his crew quickly diagnosed the problem, fixed the latch and had me on my way in 10 minutes. The fix was easy for them and they did not charge me for their time. They made my 2nd honeymoon at Nigara Falls all the more special!Mike BaranyPeoria, AZ

The Service Department was wonderful. I called on a...

The Service Department was wonderful. I called on a Monday and my truck had a service appointment on Tuesday. Frank explained what was wrong with the truck and how they were going to fix it. It was fixed quickly and was checked over to make sure the truck was in perfect working order.Tom checked over the final work order and was pleased.Thank You to both gentleman for their personal attention. They made me feel as if I was a member of their family.Thanks Again

I was looking to purchase a used vehicle and found a...

I was looking to purchase a used vehicle and found a couple at this dealer that was the body styles with the options in the price range that I was looking for. After viewing the vehicles in the used car lot, I met the Salesperson (Jason Capizzi). After getting more information for the vehicle that I was interested in we took it for a test ride and started to talk price and some of the concerns that I had with the vehicle. I was shown the price of the vehicle and made a counter offer and we came to an agreeable price for the vehicle. The issues that I had were completed and vehicle was delivered as promised. All of the staff at this dealer were very friendly and I would recommend this dealer to anyone looking to purchase a new or used vehicle.

After checking many local dealers for a good used car...

After checking many local dealers for a good used car that fit our budget and family size to no sucsess, a quick web search of the Baldo FORD web site turned up the car we were looking for. Within one hour my wife and I were at the dealership ready too look things over, Jason Capizzi met us at the door with a smile and hand shake, He made the whole experiance relaxing and preasure free.That was monday and we took the car home the next day.Jason was a real pleasure to do business with, The finance dept.did a great job getting us a good finance rate, overall a great experiance highly recomended.

I am totally satisfied with the service I received from...

I am totally satisfied with the service I received from Doug Carter and the dealership.I will definetly be recommending them to friends and family.

Excellent service on ordering parts from this proffesionl...

Excellent service on ordering parts from this proffesionl team, especially parts for my collector Ford classics. This team goes the extra mile. Well done guys!

I went in to Steve Baldo Ford on a Thursday evening to...

I went in to Steve Baldo Ford on a Thursday evening to look for a new car for myself with my sister, who had already leased 3 vehicles from the dealership. Jason was supposed to be leaving for the day but stayed to help me out. He was very easy to work with, answered all of the questions I had, and put me at ease with the whole process. I ended up leasing a new 2012 Fusion that evening and picked up my vehicle the next day. Jason and all of the other people I spoke with at the dealership were very friendly and I would recommend them anyone looking for a Ford. Thanks!

My family just purchased our 7th vehicle from Matt going...

My family just purchased our 7th vehicle from Matt going back to when he worked at another dealership 7-8 years ago. He provides us with a service that we are unable to find anywhere. He even schedules our service appointments for us, so all we need to do is drop off our car. I highly recommend Matt and Steve Baldo Ford.

My 1998 Chevy Truck broke down on Wed. Called Baldo Ford...

My 1998 Chevy Truck broke down on Wed. Called Baldo Ford and had a sweet 2008 Ford Escape with 19000 miles within a week. Derek was courteous and knowledgeable. Hi highly recommend this dealership and salesman.

Purchased my 2011 Ford Explorer XLT 4x4 from them back in...

Purchased my 2011 Ford Explorer XLT 4x4 from them back in April. Great Car, Great People, Great Dealership. Hands Down Best Ford Dealer In Niagara County.

Before choosing Steve Baldo Ford, i visited many other...

Before choosing Steve Baldo Ford, i visited many other dealerships and the "dealers" themselves proved to be dishonest and disloyal especially to customer satisfaction. When i arranged an appointment with Derek, i honestly believed that he would be just another dealer on a lot looking for a quick sell... That was not the case, Derek made not only me, but the two people i was with, comfortable as well. Without pressure, he allowed me to search for a vehicle of my choice, and take it for a few test rides to ensure that was the vehicle i was going to be comfortable driving for the next few years.... I would recommend all my friends who are in need of a new vehicle, to Derek over at Steve Baldo Ford of Niagara Falls beause the service was in deed rated a (5)..

My wife and I were pleased with all the people we came in...

My wife and I were pleased with all the people we came in contact with at Steve Baldo, especially Jason and our financial administrator. We purchased a new Ranger and were well pleased with Jason and the way he answered all our questions. There was no pressure during our dealings. The finance department did a great job in setting up the loan and worked with us on finding a payment that was comfortable while saving us money on our down payment. Thanks to all of you on a pleasurable experience!

Derek listened and found me the perfect car at a price I...

Derek listened and found me the perfect car at a price I could afford. He did not waste my time with cars that I was not interested in. He is very friendly and knowledgable but not pushy. He explained every feature in the car. I highly recommend Derek Young. Awesome salesperson.

I purchased a new F-150 and was well pleased with Jason...

I purchased a new F-150 and was well pleased with Jason and the way he answered all myquestions. There was no pressure during our dealings. The finance department did a great job in setting up my loan in saving me more money then I expected. Thank you all!!

we will never go there again. Car failed inspection...

we will never go there again. Car failed inspection because of worn tie-rod ends and when my husband looked at them he found that not only were they not worn but had already been changed,it looked like not long ago, we've had the car a year. And they sent our daughter off with a car with no inspection sticker on it, effectively removing her transportation from the road with us out of town. We payed over $130 to have a fuse replaced. We were in shock, they wanted $1000 to do the repair work which my husband did - and more - for less than $100. I left a message to make an appointment, it was never returned. I walked into the store to make an appointment and that was fine, friendly, but when we dropped the car off there was no record of all the info they had already been given, and drop off took way too long. We will never darken their door again.

I went to Steve Baldo looking for a used car. I was...

I went to Steve Baldo looking for a used car. I was greeted on the lot by Rich Ortiz who explained that they have all the prices on the car, which not all delearship do. He showed me several cars and we settled on a Ford Freestyle. I test drove it, then he showed me the service depratment where they services cars. We then sat down worked out a price and got the car a better price than I thought I would.It was really stress free and would definitely recommend Rich and the dealership.

Generally speaking, I had a positive experience at Steve...

Generally speaking, I had a positive experience at Steve Baldo Ford. The sales staff was courteous and easy to deal with. I continue to be pleased with the work of the service department and the timeliness in which my car is returned to me.

We buy a lot of parts from Steve Baldo to maintain our...

We buy a lot of parts from Steve Baldo to maintain our fleet of vehicles and they also perform repairs for us on our vehicles under warr. they are always freindly and go above and beyond the call of duty. I would recommmend them to all for parts and service.

Everyone was very friendly, helpful and low pressure to...

Everyone was very friendly, helpful and low pressure to buy on the spot (which is refreshing compared to everyone else). We looked at a couple different cars and will defintiely be back when we decide to make the purchase.

WE ARE BUYING PARTS FROM WHOLESALE PARTS DEPARTMENT. THEY...

WE ARE BUYING PARTS FROM WHOLESALE PARTS DEPARTMENT. THEY ARE VERY KNOWLEDGEABLE, HELPFUL & COURTEOUS. PREVIOUS RELATIONSHIP WITH CHUCK & ED FROM "JIM DOYLE FORD" IS THE REASON WE PURCHASING PARTS FROM "STEVE BALDO FORD". THEY ARE VERY PROFESSIONAL.

My wife and I had spent the day looking at New Fusions....

My wife and I had spent the day looking at New Fusions. Our last stop was Steve Baldo Ford. The Employees were very friendly and took the time to let us drive the car we wanted to buy. The other dealers we were at that day only cared about what we wanted our monthly payments to be and how much money we were putting down. They did not have the color I wanted so Tom Baldo said he would be happy to get one the color I wanted two days later i was driving my new car and couldn't be happier with the dealer i choose to buy it from!! Two thumbs up guys! Keep up the good work...

My husband and I went to Steve Baldo to shop for a truck...

My husband and I went to Steve Baldo to shop for a truck and had a very nice experience, Doug was not pushy he was very friendly and helpful. The truck was home within two days, we will always shop at Ford.

What a great experience! The crew at Steve Baldo Ford...

What a great experience! The crew at Steve Baldo Ford has certainly set themselves apart from the stereotypical car dealership. The salesman I worked with was not pushy and knew the car I was looking at better than any salesman I have ever dealt with. The sales and finance managers were very easy to deal with and I left there knowing that I got the best service around. The crew at Steve Baldo Ford have earned a customer for life!

My wife and I had a very nice experience buying our used...

My wife and I had a very nice experience buying our used car from Steve Baldo in Niagara Falls, NY. While other dealers in the area were both pushy and willing to sell a vehicle that we couldn't afford, it was the opposite with the two people that we dealt with. I would absolutely go back on my next car search mostly because of the way we were treated by Matt and Rich.

Everyone there is great! I bought my new 2011 F150 from...

Everyone there is great! I bought my new 2011 F150 from Adam, and the manager Matt. The thing that I liked the most about purchasing a car there is that it was a no pressure situation. They found me exactically what I wanted, they gave me a great price, and $1000 more for my trade than anyone else was willing to offer. When everything was wrapped up, I was shocked that the manager, Matt got me better financing terms than my own credit union was offering. I have bought a lot of cars over the years, and this is by far the best experience that I have ever had!

Our 2003 Ford Escape broke down on the way to an event at...

Our 2003 Ford Escape broke down on the way to an event at abot 5:00. We called and spoke with Scott who told us they were open until 6:00. We used the Ford emergency service and were able to get the car towed to the dealership by 5:50. Scott took all of our information and promiesed they would look at the car first thing in the morning. We got a call about 9:30 letting us know what was wrong an dhow much it would cost. We also had owner advantage rewards that helped bring the price down.A new alternator and battery were put in and we had the car by th eend of the day. WE are very pleased with The Baldo service and employees and will continue to bring our cars there for service.

Thursday, April 28th, I brought my 2008 Ford Edge in for...

Thursday, April 28th, I brought my 2008 Ford Edge in for an inspection and the 15000 mile maintenance schedule. The service writer, Dennis, was told the car was in for the 15000 mile maintenance even though the car had only 13375 miles on it. That schedule calls for the cabin air filter to be changed. When I got home and checked the paper work, I found that the cabin air filter was not changed. I was charged labor and parts for the inspection, oil and oil filter change and tire rotation. I immediately called service and talked to Scott who didn't understand what I was telling him, was rude and eventually hung up on me. I immediately called the dealership back and asked to talk to Frank the service manager, but I got Dennis who I proceeded to tell him that the cabin air filter was not changed. He told me that it was inspected and didn't need changing. I don't believe him since that requires a fair amount of labor to remove the glove compartment to get at the cabin air filter. I will tell you, however, that I did have a good experience previously with Frank and Pete in your body shop.