Banks Chevrolet Buick Cadillac GMC

Outstanding dealership!

My experience was wonderful! Alex was outstanding! He really went the 'extra mile'. (Pun intended)

Banks has great service--see LINDA!

As is the usual in my many, many years of being a customer at Banks, the service was great, very well done and I have no complaints. Of special mention is the kind, professional and caring customer service that I always get from LINDA MANNING! Please share these comments with her and her supervisor. Banks has an excellent, efficient and customer care orientated service department!!

I salute this dealership!

Great customer service! Bank's has ALWAYS given me awesome outstanding service. I will always be blessed to have them as my dealership

Expensive "Oil change"

When I brought my Silverado in for just a simple oil change, it was running fine. A few miles up the road AFTER the oil change, I noticed the truck acted like the brakes were dragging and all my system lights were flashing off and on, on the dash. Brought it back to Banks, they said their tech had broken the emergency brake cable and the brake light switch had failed. They made ME pay for the switch saying it was NOT related, COINCIDENTAL it broke just as it left the shop !! NOT HAPPY !! Expressed my feelings in an email to the dealership owner that I should not have paid for any of it, as I know it was related , but she chose NOT to respond to my email.

Banks Chevrolet Rocks!

Besides getting my very first oil change, the man at the desk also got me information an pricing on getting interior floor mats for my Traverse, as well as a hood guard and rain guards for the doors. I was also pleasantly surprised that when I went outside to get my vehicle, it was washed and also vacuumed! I cannot say enough about Banks Chevrolet and their service. My Mom went to Betley Chevrolet for her oil change, and she did not receive any service like this! Banks Chevrolet and their employees are very customer service oriented, and being a female, it is very much appreciated! Thank you!

Banks Service Top Notch

Service was fast and easy. Linda was a great help getting me in and out quickly and it was nice to not only have the repairs done well but also to get back a clean car.

OUTSTANDING Truck Buying Experience

My recent experience w/ Bank's Chevrolet was outstanding. I had been shopping for my first truck, had test driven several Toyota Tacoma's and prior to making the final commitment decided I should test drive a Chevy Colorado. My sales consultant, Alex Bourdeau had the utmost respect for my time and my wishes. He asked me my 'must haves', and with a thorough knowledge of his inventory presented a vehicle that surpassed anything I may have imagined. His professionalism and efficiency throughout this process exceeded my expectations. This purchase marks my very first truck, and has left me a very satisfied customer of Bank's Chevrolet. My acknowledgements to Alex for a job very well done!

Banks - new Silverado 2500HD High Country

At the outset I told my sales rep that I have grown to truly dislike the car buying process from start to finish. But that I had read many good things recently online about Banks and would maintain an open mind. My sales rep, Jason Urban put me at ease immediately and was a real pleasure to work with. He answered all my questions, took a lot of time during the test drive going through the vehicles features and made sure I had all the information I needed to make an informed decision. I've also never been through such a well organized trade valuation, sales work and financing process. It was a great experience.

Great Experience

My wife and I have done business with Mike Vaillancourt for over thirty years now.. Mike is always on top of everything and treated us with the utmost respect. I will always send people to Mike and Banks without any problems and be proud that I did.

Making Things Better!

I had some problems concerning service and my car inspection and also reported a member of the service team who I thought was not attentive to my concerns when checking my car in. I want to thank the Service Director, Rick Gauthier, for taking care of all the concerns I had and taking the time to meet with me about them. Rick was very understanding and apologetic to what had happen that week and the week before regarding the service I received at Banks.

A refreshing experience in this era of auto sales.

I began contact with Banks via Internet, as I had with a few other dealers, and was very pleasantly surprised to find out quickly that the folks at Banks, I.e. Staci, Anna and Brad, not only talk customer service, they practice it. I actually got real answers to every question I had. Not the case from the others. They were very aggressive with their pricing and let me know of other incentives, of which I ended up saving another $500, all through e-mails. I have a very busy schedule and the convenience of e-mail is important to me. As a result of my positive experience up to that point we decided to make the 3 hour drive from NY and the trip did not disappoint. The sales manager quickly connected us with a sales representative, Beau, who took us by car to the remote lot where the truck I was interested in was located (they are a very large dealership!), slapped on a plate and said "see you back at the dealer". Who does that anymore? Another pleasant surprise........Trust. After a reasonable drive, whereby my wife and I could actually discuss our thoughts, we returned to the dealer. They again proved what I expected to be the case by this point and gave me a fair trade for my vehicle. The finance department's Otto, was very personable and accommodating, really knew his business and there was no pressure on final sales options whatsoever. We were asked if we wanted to take it home after a brief preparation and with a very nice gift bag of New Hampshire hospitality we began our 3 hour trip home, very satisfied customers! Sent from my iPad

Jason Ebert

Seth did a great job.Seth and the team at Banks GMC provide excellent customer service.

BANKS CHEVROLET CADILLAC BUICK GMC ...CONCORD NH

BEST EXPERIENCE BUYING A NEW VEHICLE IN MY LIFE !!!BEAU SALTMARSH WAS EXCELLENT FROM START TO FINISH !!!NO PRESSURE, NO UPSELLING, JUST PLAIN OLD HONEST PROFESSIONAL CUSTOMER SERVICE ALL THE WAY !!ALL EMPLOYEES OF BANKS THAT I CAME IN CONTACT WITH DID A SUPERIOR JOB !! Rick H Burlington, MA

Great place to be

This place is siq dude, really top notch. Suhhhhhh

Perfect Customer Service

The car buying experience at Banks Chevrolet was amazing. The process from start to finish was perfect. Kyle Richard is a true professional. As a result of this great customer service I purchased our new 2016 Chevy Malibu.

Great customer service

Great customer service, they were friendly and straight forward. I enjoyed my leasing experience with Beau and Staci.

If at first you don't succeed...

My first attempt was not so special at Banks Chevrolet. After a follow up phone call, I decided to go back, as I was a former employee of this family oriented organization. I had the pleasure with meeting up with Buzz and he set me up directly with Alex B. This is the dealership I have come to know. Alex exemplifies customer service as all my questions were answered, he actively listened, found the right match for me, and made this buying experience perfect. I was hesitant of continuing my search at Banks and even Chevrolet for that matter, but all issues were put at ease with the attention given from both Alex and Buzz. Yes, I am completely satisfied.

A Most Pleasant Car Buying Experience

The (dreaded) stress of car buying does not exist at Banks Chevrolet. Aric Lantiegne and his managers could not have been more accomodating, cordial and considerate. An extremely fair price on my trade-in and the price of my new 2014 truck were quickly and easily agreed to and the transition process was smooth and easy. No doubt, I will buy my next vehicle from Banks Chevrolet.

Great dealership

It was a great place to buy veichile the selection is huge and the staff is top notch. My salesman Aric was awesome he knew about the product and made the buying process easy

Great Experience!

Kudos to my sales consultant Nick Trudel. Purchased a new Silverado. I enjoyed the respectful atmosphere and professional demeanor of all Banks employees. This made purchasing a new vehicle a stress free experience. Staff was very knowledgeable and took time to answer all my questions. I would recommend Banks to anyone looking for a quality Chevrolet/GM product.

Arcadia purchase

I am usually stressed out about looking and buying a new car, but Kyle Richard made the process easy and for once enjoyable. Banks goes above and beyond what I experienced in the past. I would recommend Banks and Kyle to anyone. Thanks Kyle!

Always great at Banks

Great experience every time we go to Banks. The sales people are friendly and very thorough.

Cathy

Cindy DiPrimo is the awesome, I wanted a specific vehicle with the dark interior. She worked real hard and found what I wanted. I am a repeat customer, love dealing with her. I just let he know what I want and its done. It makes buying a vehicle a pleasure. She's the best!!!

Excellent

Hands down a great experience for somebody in the new car market. My salesman Alex, and the rest of the staff made purchasing my new Sierra stress free. I will definitely be back and recommend Banks here on out!

MY EXPERIENCE

I have bought several vehicles over the years from Banks Chevrolet and always had a positive experience. My most recent was when I arrived at the dealership to look at a GMC Sierra. Well, my wife found a used F150 Ford Lariat that she fell in love with. While checking the vehicle out, a sales person (Thomas Whitney) walked up and asked if he could be of service. He was very friendly, polite, helpful and informative (even though we were looking at a ford)! I left that day without making a purchase and after a few weeks of thought, returned for another look at the truck. That day, a long time friend (Roland Lamy) was at the dealership and together with Tom and the "Pit Boss" (Buzz), put together an acceptable deal that we agreed on which included a trade-in. As always, my overall experience was VERY GOOD right down to when I picked the vehicle up and it was IMPECCABLY CLEAN AND DETAILED! I would definitely recommend this dealership to anyone looking for a new or used vehicle!

Excellent buying experience.

Excellent buying experience everyone was professional,helpful and friendly. Brennan Haywood is an asset to the sales team. I highly recommend anyone buying a new car or truck to give Banks a try.

Very Pleased

Very friendly and courteous employees. Found exactly what I wanted without feeling pressured into a sale.

Great Sales Team

Great sales team and great deals. I have bought a few vehicles from Banks and referred many friends and family. Have bought from the same salesman multiple times and even send my parents in to buy 2 vehicles from him. Neither myself or family has been disappointed. I would personally recommend Banks to anyone looking to buy a new or used vehicle.

Great service

Banks was my second stop as the first dealership I went to mislead me and was shady! My first interaction with banks was on the phone. They were great went in the next day the sales rep was up front and honest. He set the right expectations. I bought the truck I was looking for!

You can bank on Banks!

After a significant amount of research and a few test drives, I decided to purchase a new trunk from Banks in Concord. Not only did they have the lowest price around, but the customer service and atmosphere was second to none. My sales associate, Ryan Gelinas, was excellent. He was laid back, knowledgeable, friendly, and not at all pushy. The same goes for the sales managers and finance department. Overall, I am very pleased with my experience here, and would not think twice about recommending Banks to others. In fact, I already have to a number of people!

BANKS!!

Very professional, knowledgeable and caring to the buyer. We are thrilled with our new purchase and would recommend Banks without reservation to anyone who's in the market for a GMC/Chevy

2016 GMC

Very nice clean new Building, Low pressure, They did what I asked for the most part.Sales manager Scott set my wife and I up with Ryan who was low key and listened to what we were asking. He worked past closing to get us on our way in the New GMC. Delivered clean and full of fuel. Will purchase from again.

Great experience!

A smooth and easy process. They were knowledgeable and found me exactly what I was looking for. My family lives the car!

Great service and price!!!

We went to banks because they had the lowest price on the vehicle that we wanted. Our salesman Mark was excellent - friendly, trustworthy and made us feel comfortable. After our purchase, he thoroughly went over everything in the vehicle - more than what we ever received at other dealerships. We are very happy with our purchase!!

Great Experience!!

What a great experience at leasing our new vehicle. Our sales associate was great and a pleasure to work with. Will definitely return to Banks for our next vehicle.

Great experience!

Awesome buying experience, quick and easy! Sales team was a pleasure to work with. This is the second truck I've purchased from banks and a long with the service team I'll be continuing to buy here in the future!

Cindy was awesome as usual!

Banks continues to be a first rate experience. We work with Cindy DiPrimo and she is fabulous to us. I was in the dealership for service a few weeks ago, told her my Impala was getting close to the lease milage and if there were any good programs for Trucks coming up to let me know. She gave me a call about a week ago, said there was going to be a big special on GCM trucks that weekend and to let her know if I was interested. I told her exactly what I was looking for and how time constrained I was. She called me back, said she would have a truck ready for me Saturday morning that met me requirements and budget. She delivered. She has gotten to know us so well over the past decade that I have been working with her and the Banks family that she just always seems to know exactly what we need. I now have beautiful 2016 GMC Sierra and couldn't be happier with my experience.

Great buying experience.

Keith Mello was the salesperson. He was very knowledgeable and helped me find just the right vehicle to buy. My family and I have done business with Banks for many years and will continue to do so.

Great Buying Experience!

Overall experience was great. The process was fast and efficient and Tyler was professional and easy to work with.

Top Notch!

Banks has got customer service wrapped up with a big bow! Every time I step into the facility, the service is ALWAYS great! Professionalism at it's best in every area and great deals , too! It is worth the 75 minute drive for me to get to the dealership for their incredible service and inventory. I have referred several people to Banks --don't waste your time any where else! Seth Boutin in sales rocks!

Quality

Extremely professional no running around to haggle on price.

Thank you

Jack was the best. Made this a smooth process. Thank you to the team for dealing with my cranky child. I would recommend this to all my family and friends. Great job to Mr lampron

Not Happy

I was interested in buying a used vehicle from Banks back in March and we were negotiating the monthly pmt ,we said we would need a couple of days to chk home finances,all the time in contact by e-mail and phn then 1 day I chkd online for the trk just to dbl chk an option and they sold it during negotiations with us,

Banks is the Best!

My husband passed away in January and wanted to get a smaller vehicle...I received a great trade-in value for my vehicle and was able to get into the vehicle that was perfect for me...thanks to Wayne and Alex T...they went beyond any words that I could describe...I had a few issues and they were fixed promptly and will be doing business with Banks for many years to com...Thank You!

Won't Fix My Infotaiment System under Warranty

Banks refuses to fix my truck. The infotainment system only works with my iPod intermittently. When I had an iPod Classic, they promised to fix it for sixty days, then said "we don't cover that any more". Now, with the iPod Touch, they said it was fixed, the problem re-occurred less than a week later, then they said "it can't be fixed". Can't get a straight answer from them.

Fun and wonderful buying experience

My experience with Banks Chevrolet was one of the most stress free experiences when buying a vehicle that I have experienced in 30 years. My salesperson, Cindy DiPrimo was absolutely wonderful. Helpful, educational and always willing to go the extra mile. Including answering my text while off work in answer to my questions. Will happily refer more customers her way. We had fun looking at the different vehicles and comparing the options. The finance process was low key and pressure free. The whole process was very nicely streamlined.

Wonderful

Kara was wonderful! I never felt rushed or pressured. She had answers for all my questions and made the process easy. I was also very pleased with the effort the financial team put in to get me a good rate.

Great prompt service, clean facilities, profession

Always receive good service. They advise me if my vehicle needs anything & gives me an estimate

New truck purchase

Brennan Haywood was exemplary. The management was not that cooperative when we had an issue finalizing the transaction due to a title signature issue on my part. Brennan drove 4 hours and delivered the truck to our home the following week late on a Saturday night after we received the new title! We would not have completed the deal if it were not for his commitment.

First Routine Service Visit

Totally professional- It was the first time I took my new car in for an oil change. Although my sales professional had explained the process, I wasn't quite sure I remembered, but there was someone waiting to give me directions when I pulled up. There was no line at the service desk when I dropped off my car. I waited about an hour in the cafe area, eating the lunch I brought, and just soaked in the peacefulness and good atmosphere while I watched the employees get lunch and chat with the ladies at the food counter. When my electronic light thing went off, to signal my car was done, I just had to sign for the work, and pay for the inspection sticker. The woman at the cashier counter was friendly and courteous. I also dropped by my sales person's desk to say Hello and he was friendly and pleasant. My car was washed and waiting for me when I went out-- and off I went!

Simple oil change gone wrong

I brought in my 2014 Cadillac for it's first oil change since I purchased the vehicle 2 months ago from this specific dealership. As part of the oil change process they rotated my tires. The technician put my tires on wrong and had I not noticed shortly after driving away it would have done irreversible damage to my car. I assumed that taking my car back to the dealership where I had just purchased it I would have a qualified, trained technician performing services. I was wrong. The tires on the rear of my car are noticeably larger than the front tires because it is a sports coupe. My larger, rear tires were placed in the front and my smaller, front tires were placed on the back. I was told when I returned 10 minutes later that the technician who performed my services has been there for years and there was no excuse for what happened. I was given a free oil change which I will not be redeeming at this dealership as I have no intention of returning for any services especially not a simple oil change.

Great Place to shop for a truck

It was a great experience and so easy to complete the lease process. so happy with our final decision and the ease of getting through the process quickly

Best Car Buying Experience Ever

Fast friendly and knowledgeable ....Buy far the BEST car buying experience and will probably buy all my cars from Banks from now on !!!

Bob Baumeister-Banks Chevrolet, Concord NH

I cannot tell you how great my purchase experience was at Banks. Buying a new vehicle, sight unseen, sounds like a gamble..well....not with Banks. Bob Baumeister was not only extremely knowledgeable about the 2016 Silverado I was interested in (and subsequently purchased), but his level of professionalism was unmatched. On delivery day, I drove up from Harrisburg Pennsylvania, and met with Bob for the first time, face to face. Never before I have I met an auto sales associate like Bob. Bob helped me pick out several accessories for my new Silverado, he spent a great deal of time assisting me. He even went as far as to go back and forth to the parts department bringing different accessories so I could see how they matched my new purchase. Bob even gave me a quick tour of the dealership. I could not believe how clean, organized and friendly the staff were. And really!!!! A diner inside the service dept???? AWESOME! I will drive 8 hours again to buy my next vehicle from Banks. Thank you!

Great customer service experience!!

Just picked up a Colarado Diesel from Banks. Love it!!! Second truck I have bought from them. The first one was fours years ago and the customer service from the sales department was horrible. Well this time it was 180 degree turn around. Kara was the sales person and she is a car chick. She knows and loves cars and trucks. She has a service background so she can show you how to change fuel filters or oil if you want to know. She was awesome and made it a pleasure to take delivery and during the sales process. I highly recommend you ask for her if you visit Banks.

Super deal and a great experience worth the drive

I was very impressed from the beginning to end. This is a team of people that are friendly and work well together. If one employee isn't available the other one will get you the answer. They offered a great deal without the normal game playing back and forth over pricing which I hate. If I saw any sign of that I would have dropped them and looked elsewhere. The employees are all friendly and helpful. The size of the dealership and amount of inventory is very impressive and huge. I would definitely buy from this dealership again if they stay the same way they are. Well worth the four hour drive. Thank you.

Excellent deal that was worth the drive.

As the largest New England GM dealer, Banks was on my search list and coincidently had a truck in stock fitting my wish list. Multiple phone calls with Anna and Angela first then my salesman Nick brought me the 200 miles one way to lease my 2016 GMC Sierra. They were all professional, didn't mind my multiple phone calls and offered me such a great deal in the first place ($6k under MSRP, while my local dealer could only do $4k under MSRP) that I didn't have to mention that I'm eligible for the GM Supplier Discount, as their discount and the available rebates brought me lower than I could've gotten otherwise. The size of their dealership meaning their showroom and customer lounge was eye opening, along with their impressive stock. Closing the deal was done in about a half hour time with only my salesman, not like some dealers where you go to see the grinder, the F&I person signing off on all the papers and being pressured for add on's. Will definitely consider Banks again in the future and tell anyone considering a GM vehicle to consider Banks.

Bought a new GMC Truck

Keith Mello is awesome,he did not play games,within 15 minutes we had a price that worked for me and the dealer,I have recommended him to everyone who has commented about my new truck. Thank you Banks GMC and Keith Mello,I am a happy man!!

Great Buying experience

After having had a bad experience with another dealership, The overall buying experience at Bank's Chevrolet exceeded all my expectations. My custom factory ordered z71 suburban was delivered ahead of schedule with all the options, including the dealer-installed, exactly as ordered, no issues. Thank you Mike Vaillancourt for making this an excellent buying experience!!!

Great Buying Experience

I walked into the dealership with high hopes in walking out with either a 2015 Silverado or 2016 Colorado. In speaking to the salesman, he was very helpfully in helping me choose the right truck. Allowing us to take our time in test driving and looking over the trucks were were interested in. He was helpful and very willing to let us test drive both trucks so my wife and I can come to a decision. The staff was very helpful from the choosing of a truck to the financing. It was truly the best a no hassle, stress free, easiest car buying experiencing we've ever had. There was no pressure in in the choosing of the right truck from the salesman nor any pressure or haggling when it came to the financing. The financing personal was very fast, courteous, and helpful in choosing the right financing. I arrived at the dealer at 9am in the morning expecting to be there most if not all day there. But because of the exceptional personal and relaxed environment. We were in an out in 3 hours time and accomplished everything we set out to do at the dealership. By time we've left, we've agreed on a price and financing with no problems. Also the offered me a great trade in value for my 2012 Camaro.

Michel "Mike" Vaillancourt - Sales Bank's Chev

My wife was interested in purchasing a new Honda CRV EX-L to replace her present 2010 Honda CRV. When we were on our way home, she mentioned that she saw a Chevrolet Trax on the road that caught her eye. That next day, we stopped at Bank's Chevrolet-Cadillac to look at one in the show room. While we were browsing, we were approached by Michel "Mike" Vaillancourt, a Sales and Leasing Professional. Mike was very, very polite and asked if we had any questions. His knowledge of our now new Chevrolet Trax was amazing! He again allowed us to look at our leisure and was not assertive in any manner. Mike was very accommodating and invited us back for a next day test drive. We were sold... not only on the vehicle, but by Mike's professional demeanor.

Service

I had a problem with two of the rims on my car, after talking to the service Manager about it he agreed that the problem exist and ordered two new rims. Thank you!! I always get excellent service at Banks Chevrolet I will absolutely invite my friends and family to go to Banks Chevrolet to buy there cars or to have service work done

Great work all around!

They did everything I asked and they did a great job on my car! They get high praise from me on their work! This car is mostly for shows so when I say it was a first rate job you can understand that it got the highest quality work!

Great service, attitudes, and customer service

I went in to look at a Terrain. Aric Lantiegne showed me one that met my needs and wants. I was driving my new GMC Terrain sle-2 home later that night. It was all done in less than 4 hours. No spending all day in the dealership. Pricing was straight forward, no run around. I would and do highly recommend Banks to anyone who will listen. Thanks again for a great experience!

service

Everyone is very friendly. The waiting room is very nice and comfortable. They do there best to get you in and out as quick as they can. I would highly recommend them to my friends and family.

new car buying

I purchased a 2016 chevy Equinox, and I absolutely love it.. Our salesman Jeff Lavalee was Great.. He is the best salesman we have had. And We would definetley recommend Banks to anyone we know looking for a new vehicle...

Service Call

I had an issue with the starter on an 11 year old Equinox but the price of a new starter was too much. The service manager worked on a less expensive alternative and made me extremely happy. The service manager didn't have to do that this but he did. It was his suggestion and I was surprised that a dealership would be so acommodating to a client. I was selling the car to a friend latter that week and needed it running. Yes, my friend knows about the starter. Thanks Banks for putting the client's needs before profit. I have used bank's service for years and have never had an issue. I recommend Banks service because of the quality of the workmanship, those little papers thatgive a quick status report of the car and the waiting area; TV, place to do office work and GREAT cafe.

Great Service

I always have a good experience at Banks, the dealership is always nice and clean plenty of waiting space and free WiFi. My wife and I love the fact that there is a area where you can get something to eat sort of like a mini restaurant, we travel from Boston sometimes so that is a plus for us. To add more about Banks Chevrolet when I was searching for a new car Banks gave me the very best price that other dealerships could even touch approx $6000 less.

SRX Experience

Purchased a 2016 SRX...my 5th one! I love the size of this vehicle, and its luxury amenities....and it drives quietly and effortlessly Staff was efficient, courteous and professional. It was apleasure to work with Nick Trudel in sales.

Excellent, Reasonable Service

For many years it has been a pleasure dealing with Jennifer as my Service Advisor!! She know her stuff. She takes care of our cars. She communicates exceptionally well. She is definitely a keeper !!!!

Customer service at Banks is wonderful

I brought my 2014 Chevy Cruze in for the 5k service check. I was greeted at the door and the gentleman explained where I should go. This was helpful-I had not been in for service work prior. My car was washed and vacuumed-I so appreciated this "extra work". All encounters with your employees were respectful and courteous. I called to make an appointment and was told one was not needed-I cam in on a Saturday prepared to spend hours and was pleasantly surprised at the quick service. BTW-a lady was in the waiting room and an employee came in to ask "Does someone own a "he described the car." She acknowledged it was hers. He asked had she checked-in-she said No, this is only my second time here. Perhaps the greeter was not there or busy with another customer when she arrived-this validates the importance of the "greeter position." I did not purchase my car from the previous Chevy dealership because I felt as a customer with a 10 yo Malibu, the person I dealt with could have cared less about my satisfaction since I had an older car. I did call him when I was in an automobile accident and my 10 yo Malibu was totaled. I told him he had lost me as a customer because of how he treated me. I am pleased with BANKS AUTO:) Have a great day, Valerie Zaleski

Great customer service

Ordering our Canyon from Banks was fun and easy. Aric was exceptional at showing us various options and helping us find the perfect truck!

WilliamVB "Old pilot"

We stopped at Banks Chevrolet after looking online at the various models available, in the Chevrolet lines. My wife and I had more or less decided that the Trax would meet our needs so we were anxious to see one. Banks had a wide variety of Trax models to choose from. We met a Sales Consultant, Tyler Pescinski who took us painlessly through the buying process making a sometimes confusing effort "effortless". As a previous Chevrolet product owner (1997 Chevrolet Venture Mini-van) I had been to Banks Chevrolet, during its reconstruction to obtain information and minor parts, for my Venture. The confusion of the construction was well worth the end result. The dealership now has anything one could want when looking for a new or used vehicle as well as a selection of personnel to see to all your needs.

2015 Chevy Impala purchase

I used Bank's internet pricing option via email to get a model /price I was happy with..no pressure at all. Both Allison Woods and Alex Thibodeau did an excellent job and even Steve didnt pressure me at all in regards to finance options, he actually got me a better rate than my credit union. Ive even had an experience with the service department due to a low Freon charge the AC wasnt throwing cold air, I bought the car on Friday, I came in early on Saturday and was in and out of the service department in an hour on a very busy Saturday morning. I always service my cars at the dealer so I will be revisiting Banks as the need arises even though Betley Chevrolet is down the street from my house in Derry. I was very impressed with every facet of my purchase and service with your dealership so far. I highly recommend the Banks Dealership if you're considering purchasing any GM product.

Buying a Yukon XL

We wanted a Yukon XL and found the perfect one at Banks. Jason was extremely helpful in finding just the vehicle we were looking for - used but with low miles. We are very happy with our purchase and just recently went on a road trip with it and it was awesome! Everyone we encountered were very friendly and courteous. Thanks for a positive experience and a great vehicle we hope to own for a very long time!

Terrific Service and really caring staff!

I had very little for the dealership to work with and they went above and beyond to satisfy me! I was very pleased with this visit and highly recommend going here!

2009 gmc sle

I have all ways received the best customer service in all departments.

Horrible Dealership With No Customer Service

Contacted multiple times by phone to request to talk to sales manager in regards to over the phone deal on cadillac with MSRP close to 100k, resulted in no one returning my call.

Fast service; comfy waiting room. Very clean!

I brought my 2013 Impala in for a recall issue. This was my first time dealing with Banks, and I found the staff professional and courteous. They were able to service my vehicle in less time than they anticipated, and their waiting room was very comfortable, including many lounge chairs and a cafe on site! The even washed my car when they were done. I would return for service, and recommend to others.

Excellent from all aspects.

We have been going to this dealership for several years and have always been happy with their service.

top notch service and empolyees

The experience at Banks auto dealership is top notch compared to any other dealership we have dealt with. they met my wife at the door the day she came in for and oil change and warranty work. they knew her name, welcomed her in and offered a vehicle for her to use while our GMC was in for service. The Very Next day, my other vehicle that we unfortunately purchased at Quirk Auto dealership also needed repair. I went there knowing how happy my wife was the day before with your service dept. thinking i would get the same treatment from Quirk. i walked in, was not greeted, but just looked at for about 3 mins. finally got rude help and found out they couldn't see where my appointment had been scheduled, however i did make an appointment the week before. I guess i should have not went to Quirk thinking they would treat me as nice at Banks Treated my wife. You Guys Have it together and it shows. thank you Frank Trombly

Excellent Service in Central NH

We came to Banks with our fair share of skepticism, not because of their reputation (which we were not too aware of), but because of the weekends filled with disappointments at other dealers in the past month. We felt so many other dealerships in the area either brushed us off, were too aggressive, or tried to play it too aloof, too cool or too snobby. After spotting the Buick Encore online, and doing a fair amount of research, we reached out to Banks to setup a test drive. From Allison we had our time setup, and upon arriving with we worked with Mark. Mark had a clear sense of pride in his work, and the facilities, and neither rushed us or took too much time in showing off the vehicle and the benefits of working with Banks. If I hadn't known better, I'd say that many of the employees originated in the hospitality industry, as they were very alert, responsive, and friendly. We received a wonderful deal, from our trade-in to the finances, and were happy to make our purchase with Mark. We were happy to find not only the right vehicle, but also the right people and place to buy it. Banks seems to understand that their journey with a customer may start with a purchase, but continues on through service and maintenance, and possibly new vehicles in the future. We would happily recommend using them to anyone searching for a new car.

Excellent sales team. Easy buying process

Kyle Richard and Buzz were very helpful locating our vehicle. Sales process very professional and easy. When we are in the market for another new vehicle we will go to Banks!

great service, honest & upfront

Very pleased with banks chevy , I was not rushed on my purchase , both my sales people Kara & Scott were very nice & kept me informed on my purchase that I was making very pleased for sure

Great salesman and Dealership

Banks dealership sale associate (Griffin Sandler) was very easy to work with in the sales process and exteremly professional. He worked with the manager (Wayne) to insure a seamless deal. I would recommend this dealership to my friends. The best experience that I have had in purchasing a car.

Friendly, efficient service in an upscale dealersh

As always I've received friendly and efficient service. My vehicle has always had service completed in the time predicted by the person checking me in and service has always exceeded my expectations. Because the vast majority of my driving is long distance I need to feel confident in the condition of the vehicle and have never been disappointed.

Love this place!

We have purchased 10 vehicles with Banks. As always, the sale was very quick, easy and painless. We will continue to purchase more vehicles in the future.

2015 GMC Canyon

I just purchased a GMC Canyon and had a great experience working with the people at Banks Chevrolet in Concord, NH. Aric, our sales person, was a great guy would took the time to talk to us and help us out as we looked for a new vehicle and made the purchase experience a good one. We will absolutely go back and get another vehicle when the time comes for another.

2015 GMC Terrain

Wanted to replace my 2010 Terrain. Looked online and found a vehicle that met my requirements. Set up an appointment with Allison and met with Jeff LaValley. I was dealt with in a professional and courteous manner and was satisfied with the overall experience. I have been a Banks customer for 10+ years and will continue to be one.

Very happy with our new vehicle & buying process

We were pleased with the overall customer experience and buying process at Banks, not to mention our beautiful new SRX! We found the customer service team to be persistent and professional with their follow-up messages to ensure we were satisfied - from our initial website inquiries, to test drives and beyond. Our sales professional, Seth Boutin, demonstrated a friendly, low-pressure approach, yet was highly responsive to our questions and returned our phone calls and emails promptly. He worked with us to ensure we were happy and got the features we wanted in the model we wanted, all to fit within our new vehicle budget. In addition, during the purchase process, he advised us to keep our previous car's registration so we could transfer our existing plates to our new vehicle when registering, a helpful tip which we appreciated. We love our new SUV and will definitely return to Banks when it's time to search for our next vehicle.

Great Service, Excellent Experience

I came to banks to check out a low mile used 2012 GMC Sierra 1500 that I saw on their easy to use website. Upon meeting my sales representative Kyle Richards I quickly found out that the truck was accurately described online, but found it was more than I was expecting overall. The whole process was very smooth, Kyle was easy to work with and was able to get me in and out with my busy schedule. I would definitely go back again for future vehicles.

Great friendly service, clean facility.

We purchased a 2015 GMC Sierra. We absolutely love this truck! Great, friendly and knowledgeable staff. We would definitely go to Banks for our next purchase.

Service visit

Brought my 2114 Silverado to the Jiffy Lube area for the 2nd complimentary service. The folks at check-in were very pleasant and prompt with check-in and check-out. The truck was in soon after arrival and done within a very reasonable time. Thank You !

made buying a new car very painless

My sales consultant, Michael McClory was very helpful and attentive. He made the whole process of buying a new car easy and painless.

Excellent Dealership

I was looking to Purchase a New 2015 Buick Encore I emailed Banks Chevrolet Cadillac Buick GMC in Concord Allison Woods got right back to me and called me with the Best Price on a Buick Encore. I went to Banks that same week and met with Keith Mello who made the buying process so easy I wanted a Red Buick Encore and Banks didn't have any on their lot. Keith located one for me that was in Conneticut He really went out of his way locating the Encore He kept in touch with me to let me know what was going on I live in Massachusetts and the Best part Keith delivered the car right to my house. What I can say about Banks is they're the Best Car Dealer that i've been to and it's true what they say Banks will beat any advertised price I should know I got my Encore at the Very best price Thanks to Banks

Wonderful, Easy, No Stress!!!

No stress, no pushy salesman, just easy people that are so helpful and just easy to deal with. Seth was a fabulous help and answered all my questions and was super friendly. An overall stress free experience that I recommend.

Please to do business with. Thanks for your help.

Thanks for your help. Pleasure to do business with.

Awesome customer service

Even though when we went was their busiest time, when we did get to see a salesman, Aric Lantiegne, he gave us his full attention. Very polite, professional and personable. A very easy, non stressful process. We knew going in what we wanted to spend and achieved that. We felt Banks treated us well and we got a great deal on a used car. We love it!

Purchase of new vehicle

excellent service as always. We have purchase several vehicles from this dealership in the past and always get excellent service and response.

Excellent Service and Transparency

I recently purchased a used GMC Sierra from Banks. It was in great shape, had low mileage and there was none of the high-pressure sales tactics that you encounter at other dealerships nor was there the typical passing between various people in order to get an answer on pricing. They are transparent in their negotiations in showing the best that they offer. We dealt with Aric Lantiegne and he is incredibly personable and customer focused. Despite being incredibly busy the day we were there, Aric was attentive and dedicated to getting us a vehicle to suit our needs at the best price. We also have our vehicles serviced at Banks. The entire Banks teams is top notch!

WOW.... GREAT TEAM!!!

I was shopping for a new truck for some time, But there was a huge difference in price from dealer to dealer on my trade in. Banks Chevrolet was spot on. Needed to pay my trade off and they did it for me, and gave me one heck of a good deal on my brand new Chevy truck. Also the sales team and finance manager worked very hard to get me at my payment I wanted! Thanks Guys!!!

awesome experience

Banks made our car buying experience a pleasant one. They gave us an awesome deal, and were very knowledgeable, and so nice. I will never go anywhere else for a vehicle!

Great Dealership With Great People

Banks Chevrolet makes the entire buying process enjoyable and relaxing. Everyone is thoroughly knowledgeable about the products and takes a genuine interest in making sure you are purchasing a vehicle that best suits your needs. The parts and service departments exceed all expectations with prompt and courteous service. I will continue to buy all of my personal and company vehicles at Banks.

Enjoyable and Productive!

I was looking for a new car and had specific needs that had to be met by the new vehicle. Jeff LaValle helped me find just the right model that would fulfill them. Jeff was great to work with and even let me take the car home to make sure it would fit in my small garage! He also guided me through the process of leasing, which was new for me. I was given a very fair deal that was affordable. I would highly recommend Banks Chevrolet and you can't go wrong if you ask for Jeff! I love my new car and now look forward to working with the service department for the rest of my car needs.

Easy Dealing With Banks

I ve purchased at least 4 vehicles in the past 6 or so years. If nothing else Banks does not play any games giving you your price. Sure they have to try and get the best price for themselves (It's business) but in the end they make it very hassle free. Unlike other places where I'd rather go in for a root canal then do the whole game.

Nice Facility

Sales associate was very knowledgeable about the Chevy Silverado. Helped with all questions that I had. Did not feel pushed to buy a vehicle. Everyone very friendly.

2014 Cevrolet Pick Up

I worked with Kyle Richard at Banks Chevrolet on the purchase of my new 2014 Chevrolet Pick up. He is professional, down to earth, upfront, sincere and easy to work with. These are qualities in a car salesperson that aren't typically found. All claim to have/be it.... but he is the real deal.

Worst dealership you can deal with

I was searching for the right used car for a long time and when I finally found the car I've been looking for, Banks was the worst mistake and waste of time - I have ever experienced in my life. They are very unorganized, unresponsive, and unwilling. All the staff front, maybe the greet you nice but its not sincere. I tried to apply for this car with my old job and when I wasnt approved, they were persistent on getting me in something different I specifically said I didnt like. Month an a half go by, go back with a new much better paying job: They called me and told me not to come to my scheduled appt Claimed I had a trade in when I never did (This would be my first car, what do I have to trade in????) The sales manager claimed I talked with him on the phone when I know I didnt. (I hate talking on the phone, esp with dealers, I would have never allowed it) And told me my life was upside down. The car I was inquiring about had been there for 4 months. Didn't care about making quota. Didnt care about being polite and most certainly didnt care about not insulting me. Telling me my life was upside down? This is the worst dealership you could ever go to. I don't care if it's the car you've been looking for, find it somewhere else. You will receive the worst customer service ever. They will waste your time and not complete their job. I do not recommend Banks to anyone! It's pandora's box waiting to be opened again.

Service

I am very happy with the service i received at Banks Chevrolet. I was having a problem with my remote starter they work with me to fix the problem. I want to rate the service as a10.

Making Customer Happy

While waiting for my Enclave to be serviced I went to the service desk to ask a question as I was waiting I overheard a mechanic talking to the service writer he was talking about a car he was working on. He said to the writer he did some extra things but did not want to charge the customer for it, he also said that he was going to repair something else and said lets just fix this and do it right to make the customer happy and don't charge him for it. That was really a nice jester and something that will keep customers, to fix it right the first time. GREAT JOB to the mechanic.

Great deal, great service

A friend posted on Facebook that Banks was offering great deals on 2014 Cadillacs. We were interested so we called and spoke to Brad Solomon in the customer care department. Brad gave us all of the information we needed, told us what was still available and gave us an idea of how great the deals were. We went in and met with Jeff LaValley, who helped us pick out the best one and showed us how everything worked. A couple hours later we were driving it home for the exact payment we were expecting. This was, hands down, the best and easiest car buying experience we ever had. Jeff knew everything about the cars and Brad didn't fill us full of false promises to get us in. If you are in the market check these guys out - you won't be disappointed.

loved my experience

I brought my car in for a recall. It had something to do with the steering. It all felt like a brand new car. your guys even vacuumed and washed the car I loved everything about it thank you very much.

Service Department

Linda Manning is so pleasant to work with. Everything went smoothly and I felt I was charged a fair rate for the work done. The shuttle was quick and the driver was very friendly.

EXCELLENT DEALER

IT STARTED IN AUGUST AND WENT THERE WITH WHAT I THOUGHT WOULD BE ANOTHER REFUSAL FOR FINANCING TO GET A CAR FOR MY WIFE, WHO COULDN'T GET INTO OUR TRUCK ANYMORE. MIKE AND SCOTT WITH THE HELP OF F&I GOT THE FINANCING AND NOT ONLY THAT, GOT MY PAYMENT WITHIN MY BUDGET. 7 OTHER NEW CAR DEALERS COULD NOT GET THIS DONE. MY WIFE AND I WILL ALWAYS SHOP THERE WHEN EVER WE NEED ANOTHER VEHICLE. I TELL EVERYONE THAT'S THE PLACE TO GO FOR A GREAT DEAL.

Love the service & Recon dept.

I brought my 2013 Rocky Ridge Sierra in for an oil change and tire rotation. While it was there I asked Banks to recon the interior and to remove the exterior moldings/guards off my doors to give it a cleaner look. They did a great job with both tasks at a reasonable price. I am very happy with my recent trip to Banks Chevrolet in Concord.

Great buying experience

After looking for several years for just the right used car, one turned up at Banks so I went to check it out. I was promptly helped out and I took out the car for a test drive. The sales rep, Doug M., offered to let me take it out myself but I asked him to come along to help answer some questions. He happily agreed. After driving the car I was more than happy with it but I was dreading the negotiation, as I had checked out several other places. Each of the other places failed to treat me well, low-balling my trade, refusing to negotiate, etc. Doug and the sales manager Buzz made this a great experience, giving me a fair price for my trade and giving me a good deal on the car that I looked some time to find. I highly recommend checking out Banks if you are in the market for a used car and want to be treated with the respect that a serious customer deserves. Do ask for Doug, too.

Great Service

The service at Banks Chevrolet was outstanding I would definitely recommend to my friends and family to buy their cars there.

2014 brand new GMC at bank. DON'T BUY AT BANKS

We bought a brand new Black GMC 1500. A week later to find out the truck had been hit in there parking lot then repaired with bondo and repainted and sold to us as brand new was never told till we found it ourself then brought it back was never said sorry we had to fight to get a brand new door on because they were only going to fix it, then when I picked up my truck I got an adittude from the general sales manager. Don't like they way this was handled !!! DON'T GO TO BANKS IN CONCORD NH

great service and no hassle

I had a very good experience at the dealership buying my new 2014 Chevrolet Spark! Mark Mulcahy was very helpful and met all my needs. he worked very hard to get me financed and put in to the car I wanted all in the same day I was off driving my new car with no regret. Mark has been one of the most helpful and knowledgeable salesmen I have meet yet! thank you very much for making this car buying experience easy and stress free!

Fabulous Experience!

I have never had such a wonderful experience purchasing a new vehicle. I have been searching for a new Equinox for about two weeks. I had received several ver good quotes from dealers. Not only did Banks beat the deal, but got back to me right away. I was able to do all the negotiating via email. Thank you Kasey and Brad! Today I picked up our new car and Alex Our salesman was fantastic. He not only explained everything regarding our new vehicle, but had our other car repaired as we had picked up a screw in our tire! Banks Chevrolet is the most accommodating dealership we have ever encountered! I am nothing but impressed with the entire operation! We will definitely be repeat customers!!!

Great experiencde

My husband and I were sort of in a bind with our two used cars. Both were in need of substantial repair work as they were getting older. Unsure about what steps to take, we called Banks and explained the situation. They were so helpful and knowledgeable. They suggested trading in both and leasing a new car, since it was understood that we could do with just one vehicle and they understood the peace of mind driving a new car would bring us. We had never considered leasing before but the process and benefits of leasing were explained very well and it really made the most sense to us financially. Our whole transaction start to finish was handled professionally and quickly. Working with Banks was the best decision we made. Friendly, knowledgeable and helpful. I would recommend this dealership to anyone.

Traded in an old truck for a newer used one....

I traded in a truck that had originally been my dads and felt it was time to trade it in. After looking online at various trucks we ended up at Banks. We appreciated the fact that there were no sales people hovering around us. When we had a question, my wife and I approached them. The staff was friendly, relaxed and very knowledgeable. No pressure at all. We got a fair trade and a reasonable price. The process was quick and efficient. Having brought my truck in for service 3 times now I cannot talk highly enough about the people and service. There were no hidden costs or anyone telling me I needed something more than what I went in for. My most recent visit was to have my truck bed spray lined. As expected from Banks, the service and quality is outstanding. Having a good product to sell plus having outstanding staff, service and a comfortable waiting area is what sets Banks apart from the others!

Banks Chevy

I traveled from Landaff NH (10 miles from Littleton Chevy)to Concord to buy and service my Cadillac. I have always been treated very professionally at Banks, and have noticed no matter what anyone drives ups in, they are treated with respect.

You cannot do better!

I brought my 2002 Pontiac Trans-Am with the W-6 high performance package and only 14,500 miles to Banks Chevrolet for service. My wife calls it the "Garage Decoration"! I purchased four ultra performance tires through Banks and I wanted to make sure they were installed on the original rims that did not have a single scratch. (I was "tuned up" for the visit as someone that I work with took his 2010 Mercedes SUV to another Concord location for new tires the day before and they scratched all four Mercedes rims-OUCH).They went over the car with me in tremendous detail. They assigned a veteran mechanic and he did a perfect job! They kept me updated and asked me if I wanted the stick on weights or metal. They asked me if I wanted to keep the Goodyear Eagle tires. They washed, vacuumed and cleaned the inside windshield. They even found a $50 tire rebate form for the tires and filled it out for me and mailed it! Unbelievable service and attention to detail. I am very "picky" with my five vehicles and they continue to be the best I have ever dealt with in my 42 years of owning cars. My hat is off to Andy, the service advisor, for watching over my car all the way is an exemplary fashion. Outstanding individual! Regards, Ron

Great inventory, great salesman and sales manager.

Called local Chevrolet dealers for '14 Silverado lease pricing spoke with a girl on the phone who shot me some lease numbers that weren't really accurate. Based on that I visited the dealership to meet with Buz the sales manager. When I showed up I was greeted by a young but confident salesman, Alex Thibedeau. He greeted me and took me to meet Buzz first. Then he got right to work finding me the perfect truck meeting both my comfort needs and monthly lease payment needs once we all agreed the phone quote wasn't accurate when trade and terms were added to the equation. We found a truck as they were getting ready to close and took delivery 2 days after. We reached agreement the first night with a handshake, no asking for a deposit scare tactics, just "when can you come back sign paperwork and take delivery?" When I returned two days later to sign and drive we realized my truck didn't have a tow hitch as we all thought it did. They had a hitch in the parts dept had it installed while we finished up paperwork, easy resolution no hassle or guilt trip of added cost. When the truck was ready after I asked for some help switching my cap Alex took it upon himself to bring my old truck with a contractor cap and new truck to the service area and had the great guys of quick lube swap the cap altogether, they had to refab some brackets to make the clamps work but it came out awesome and was way above anything I expected from a dealer. When Alex brought the truck back out front he hopped in the passenger seat and gave me a rundown of all truck electronics. I left with a big smile.

Best Vehicle Purchase

First Class Operation., excellent sales staff . Very comfortable with the process, no pressure. Very pleased overall!

After hours? NO PROBLEM!

It was pure delight coming home from a trip to Maine this past Friday when I realized our Equinox needed an oil change! The problem, I thought, was that it was Five Fifteen PM. You can't even imagine our delight when we found out that the Quick Lube portion of service was open till 8pm! Lou did a fantastic job of getting our car right in, excellent service, with a SMILE! Thank you Banks Chevrolet, you keep raising the bar in service excellence. Frank and Leslie Grima - Franconia, NH

After a week of truck shopping

I set the week aside to hunt down and purchase a truck. I had a definite idea of the type of truck, and the amount I was putting down, and max payments per month. I visited 12 major dealerships traveling to Concord, Manchester, Nashua, Stratham, & Portsmouth. I started my search on a Sunday. I visited Banks on a Monday and was impressed with the inventory and the actual number of trucks that matched my exact needs. I returned to purchase a truck on the following Saturday because of all the dealerships I visited, Alex Thibodeau at Banks really listen to what I had to say, was truly willing to work with me. The Banks facility was the most impressive of all the dealerships I visited the entire week. I will be sure to visit Banks first when the time comes to shop for my next truck, or for each of my daughters first cars when that time comes.

Great place to buy a vehicle.

Brought in our GMC 2014 for an oil change. This is covered under warranty for 2 years. We have always been happy with the service we receive at Banks. This is our 7th or 8th vehicle we have purchased from Banks.

My experience at Banks is always above and beyond

My experience at Banks is always above and beyond excellent. My service advisor Jeremy Carlin is always curtious, professional, and always expidites the process. The techs that work on my cars always do any excellent job and its great to have the car back cleaner than when it went in. Please thank all those involved for me. Sincerely Deborah Carlin

letting you know a good job

You always do a good job on my chev truck every time very happy with the service. Thanks Clyde Erno

Great Experience...My first new car

I bought a 2014 Sonic in early November. I was thoroughly satisfied with the customer service I received there. I live in New Jersey and I found the car in an online search. I contacted the dealer right away since the specific color and options I was looking for were uncommon. Brad contacted me right away and the whole sales and finance team eased me through the process of purchasing my first brand new vehicle. Even when they spotted a very minor defect in the body (small crease/dent), Nick from sales worked hard to make the deal right before I drove it off the lot. I also would like to thank Heather from Financing to present different options in a simple, clear manner. She also was very quick to respond to my questions as I had to do most of the deal over the phone and by e-mail.

Great Service

My truck has been maintained by Banks for over 5 years and I am very pleased with the quality of service and the professionalism of the Dealership.

Very helpful team

I found the car on the internet and through the helpfulness of the Customer Care team, I made the decision to travel almost a 100 miles to purchase the exact car I wanted. The entire team, from Customer Care, to Sales, to Financing made purchasing my new Acadia as painless as possible. I would definitely consider traveling the distance the next time I am looking to purchase a new vehicle.

Great doing business with Banks Chevrolet!

Banks service department is second to none!! Thank you Banks!

GMC terrain purchse

I came into Banks to look into a GMC terrain. Court was very fast to sit me down and discuss the different options I had. He let me test drive a 2014 model which I liked very much. When we started talking about price he told me that he had the same car in a 2013 and he was willing to let me take it for a day to test drive if I wanted. I scheduled to do that 2 days later. When I went to pick up the 2013 there was no doubt in my mind that when I returned it I would be purchasing the car. Court was prepared for us when we did return. He made sure to get us the best deal possible. He made me feel very comfortable with my purchase and made the process easy. I would highly recommend Court to anyone I know shopping for a new vehicle.

Amazing Experience!

: I just wanted to say how pleasurable and effortless it was to lease my second vehicle from Cindy DiPrimo. Cindy always makes you feel you are her number 1 priority. Couple that with her effectious personality and consumate professionalism, and you have a car buying experience second to none! My husband also leased a car thanks to Cindy, and when our daughter is ready to purchase a new car within the next year, we will be at Cindy's desk! Thank you, thank you, Cindy!!!

Very Professional Group

I was dreading the whole experience of trying to trade in my old Infiniti and get a fair trade and price on a new car. The Banks team made it very easy and enjoyable. The facility is very nice and comfortable and I felt welcomed and respected as a consumer. I got the car I wanted and a decent trade. I did not feel pressured at all and my sales representative was extremely knowledgable. I have not needed service yet but the fact that I can do it on Saturday is a huge plus for me. I have already recommended Banks to a work colleague who is in the market for a car. Thanks!

Loved the car buying experience!

This was the best car buying experience ever beginning with online shopping and research to the initial contact to the actual test drive and hand over of the keys! I recommend Banks to everyone who will listen.

Excellent customer service

Friendly sales people who worked hard to meet the terms I wanted. Every time I come into the show room I am greeted and have never felt pressured. I brought my car back for the free oil change and was so impressed with all the other services that came with it, I will probably never go anyplace else!

Lousy Sales Experience

I walked into Banks in Concord pre-approved to purchase a new 2013 GMC Denali pickup truck and to receive an appraisal on my current GMC Denali. After explaining exactly what I was looking for, the salesman happily took my truck around back to have it appraised. Shortly after and due to limited time on my part, I handed the salesman my business card with all of my contact information on it. The salesman as well as the sales manager assured me that I would receive a prompt email with an appraisal. After 8 days and no email with an appraisal or phone call, I became quite annoyed to say the least. It quickly became apparent that my business was not important. Being in the customer service industry myself and knowing that my job and company depends on giving great customer service, I find this experience to be pretty poor. What this salesman, and dealership lost was not only my business but that of two coworkers that lived close by looking to purchase the same truck within a month or two but waiting to hear of my experience. Needless to say, they won't be visiting Banks.

State of the art service department

I brought my truck in for service and they had the part on hand and fixed the problem in an hour. They even washed the truck for me. Awesome experience.

Oil change

19.95 oil change and they washed my car! Doesn't get better than that!

What a surprise!!

Confident I got a great deal. Everyone I spoke with was incredibly knowledgeable and helpful from the the woman who initially assisted me with my research via phone to my sales person who made sure no detail was spared. Thank you Banks for making a typically overwhelming experience pleasant and pain free (gasp, dare I even say somewhat enjoyable!!). I will highly recommend to my friends and family!! ~ Leah

Superb experience

Awesome experience from my online inquiry until I drove away. Finally a dealership that doesn't make me feel like I got screwed.

Excellent Service

I would definitely recommend Banks to anyone who is looking for quality, professional service. From start to finish, the process was very easy, comfortable, and organized. I drove up to the door, was greeted by a friendly gentleman who directed me through to the service line, told me where to park, and referred me to a very pleasant service advisor who kept me updated through the entire process. The time I was quoted was accurate, the price was reasonable, and I felt right at home while I was waiting in the cafe/waiting area. I've dealt with a lot of car dealerships in my day, and Banks is by far the best experience I've had.

Confident in shopping here.

Awesome Customer Service!! By Phone,E-mail. Return Calls Great! Willing to go the extra mile,for customer satifaction. Thankx Banks "keep up the good work" Tim Peno Concord NH

Great Service

Great services, great sales staff that goes out of their way to say hello to you. Always feel like you are getting the best work for your dollar. I was afraid going to purchase my first brand new Silverado, but my salesman, Jeff Lavalley, was fantastic and I couldnt be happier with how things went. I recieved a great trade in for my old truck, and they were able to get my payments within 2 dollars of what I wanted. Highly recommended.

No pressure sales

From the moment I walked in the door (with my 2 and 3 year old in tow), I felt comfortable. Once I decided to buy the car, we negotiated on a price...NOT a payment. I wanted a bottom line and we got to it before we even talked about payments. Then, they even got me GREAT financing really quickly. They even gave me a fair price for my trade (which I was surprised because all dealerships try to low ball you). I usually hate buying cars, but I was surprised how wonderful this experience was. So I guess you can say I was pleasantly surprised!

Excellent Dealership

Banks has the best service dept in NH. Thank you to Mike Mercier and crew for always taking care of me and my fleet of vehicles.