Balise Hyundai of Fairfield

Excellent

Sales rep and managers were great to work with. Very helpful and worked very hard to provide me with the vehicles that we wanted purchase at the right price.

Satisfied customer

I was very happy with Carolina, my sales person. She was very friendly and very professional. She wanted to make sure I was happy and satisfied with my decision

Excellent service at Balise Hyundai in Ffld

I couldn't have asked for any better individual care and service I receive at Balise Hyundai in Fairfield. My sales Assoc and all the staff went out of their way to please me. I will definitely recommend your dealership to friends and family.

Elentrsa

I am very happy with my new car. I had to go back as I didn't understand the android connection. When I went back, service helped me to clarify my misunderstanding. They were very willing to give me the time needed to answer all questions

Review

Overall pleasant experience. Salesman answered my questions and helped connect to Android Auto. Would like to see AWD Sonata and fain sensing wipers.. Purchased vehicle mainly for safety equipment and turbo.

I'm happy

I'm very happy with the services at Hyndai Especially with Dragos he was nice to me helpful friendly and he has the knowledges of this job. Thank you for everything.

New Car

I love my new car. It is every thing I wanted. Your dealership went above and beyond to get me into the vehicle I wanted. Thank you.

What a pleasure.

The people at Balise Hyundai are fantastic. When I stopped in I thought I wasn't ready or able to do anything. I was just window shopping. Great looking car. Love the options. I couldn't say no to the price. Much to my surprise I drove off the lot in a 2017 Elantra! I have had the car for a couple of weeks now and I'm loving it! Great car, great price, great customer service.

Thank you

Truly appreciated the low pressure sales. Just the right amount if customer contact. We ended up with a great vehicle and will definitely recommend this dealership and Alba to friends and family

**Wonderful experience**

My experience was excellent at Balise Hyundai of Fairfield. The staff was very welcoming, professional and informative. I will definitely come back to this dealership for future business. Compared to other local dealerships - Balise Hyundai of Fairfield is stellar. Keep up the good work!

Awful service department.

Awful service. Got quoted a price for service but when I went to pick it up I was charged a much higher price. About 3 times more. Called many times and left messages. No one returned my calls. I had to eat the cost.

Excellent Service!

The customer service was fantastic! This is my second time leasing through them and I'll definitely go back for my next vehicle as well.

Very kind, affordable and approachable dealership

Easy to work with. They listen. They don't try to push you into something you don't like. It's a smaller dealership with a friendly staff that is accommodating.

Hyundai

Very nice place and people. Customer service was very delightful, it was an experience I won't forget. I can't wait to go back there again.

Warm and accommodating

Great staff and the best cars (and warranties) for your money. Our associate Alba even went as far as to give us a coloring book and crayons for our 3 y.o. who had to come car shopping with us. We previously had an elantra and upgraded to a sonata and we were pleased with both our cars and our experince dealing with Balise Hyundai of Fairfield and Hyundai motor finance.

Very Good

My sales person was very good and professional, and very helpful. His name is Mr. Andy Zaccardo. That's all I have to say .Please let me know concerning my request for a spare tire rim and jacking equipment. Thank you!!!

Above and beyond!

Wonderful experience! Very satisfied and pleased with the help we received from my salesmen and everyone at Balise in Fairfield. Would recommend this dealership to my friends.

Great experience

Everyone was great and helped me from beginning to end. There were a few hiccups as I was called in several times to fill out paperwork, but overall it was a good experience

Very professional, positive experience.

Andy was very helpful in explaining the features and benefits of the car. He was friendly, respectful, knowledgeable and considerate. Alana was extremely professional, helpful and demonstrated a great deal of integrity in our dealings. It was really a pleasure doing business with her. I will happily recommend the dealer and the car. I love the car.

They stole me

This dealer stole me in the worst way possible in my face. on 3 May, I visited this place to buy the Hyundai Elantra 2012 in the amount of $ 10,500 dollars, I thought it was a good price, then decided to make the purchase, i gave to them $ 1,000 for down payment and the rest was a credit by the bank, they made the "right" documentation to purchase, at the end of the day I went out very happy going to home with my first car, I was thinking that I had done a good deal. This week, when I received the first payment by the bank, I realize that they requested on loan to the bank to $ 12,000. I thought it was a mistake dealership and was quickly asked by the inconsistency in payment, well, big surprise! because when I went there to explain the problem, they told me that everything is right, cause I had to pay a number of charges of which they never spoke to me when we made the contract. I understand that I must to pay tax, but $ 10500 that was the price of the car, I'll have to pay $ 13,000 for costs that neither they know explain why, without counting the interest that I have to pay to the bank, the only response of the person who took my complaint was " in the contract is your signature, if you go to court, you will lose," I know that I signed, but never ever received any explanation about " other "collection, but come on! of $ 10,500 (real price), I have to pay 13,000, it is just $ 2,500 more than the actual price. Thieves !! Robber!!

Blaise Hyundai

Excellent service and attention. Quickly contacted me after my initial email, and were eager to get me into my dream car at a price I could afford

?

Best dealer I've ever been too and would return or recommend a friend to go there for a new Hyundai thank you again for your service

Very satisfied

Very satisfied with the dealership, the staff everyone was very friendly very helpful answered all my questions. Alba took her time with me I was back and forth for probably three or four times because I was undecided on what I wanted, so she took her time with me every time I went in until I made my choice of what vehicle I wanted and I'm very happy with what I choice I made 2016 Hyundai Sonata Limited.

Balise Hyundai: Excellent Experience

Tim Costello, Vince Lombardi and the management team were very courteous and professional. My father and I both leased a Sonata. I will definitely recommend and use Balise again. Thanks.

great shopping experience

Great management who knows the needs of the customer and design a specific package per the requirements. Bentley an amazing sales person who made it a very joyful experience.

no title

Very happy with car and dealership. would definitely rec ommend the dealership to my friends and family. The people were very professional, and I was pleased with the entire process.

Great experience

The timeliness and professionalism was much appreciated Andy and Vince were great! I called in the morning looking for a specific deal Drove my car home that night

excellent car dealership

The dealers are totally helpful. Not pushy, stuck to exactly my needs. Went out of the way to get me what I wanted. Very nice people. Love my car

Very pleased with the whole process.

Great dealership that puts no pressure on you and takes the time to meet your needs. Took time to make sure we saw all the inventory that met out needs style and price wise. Positive experience

Excellent Dealership

My experience with this dealership was a very good one as I felt comfortable walking around looking at the cars without anyone pressuring me. The salesperson I dealt with was professional and great to deal with. He answered all my questions and was quick to response when I would call and ask a questions.

My experience

I ended up having a really good experience at Balise, after a minor glitch. I would go back and purchase another car at Balise if I can work with the same salesman. My salesman was not pushy, not trying to sell me more than I wanted. He listened and came up with a solution to make me happy.

Devin Zayas

Great experience! Dealership was very helpful and made me happy with my purchase-Andy my salesman worked hard to make my car leasing experience a positive one!

Tucson

I HAD A GREAT BUYING EXPERIENCE AT FAIRFIELD HYUNDAI. I'M CONSIDERING PURCHASING A VELOSTER AND IF I DO IT WILL BE AT FAIRFIELD HYUNDAI. OVERALL I'm VERY HAPPY WITH THE PRODUCTS HYUNDAI HAS TO OFFER.

Great but...

My experience was great up to delivery. The car was not ready when I got there thus making the closing over 2 hours long which is unacceptable. Otherwise a good experience. Very good service department.

Santafe sport

Price was average Andy was great this is my second car he sold me and my wife. I enjoy this car so far. I wish I could have gotten the wether mats for my car but couldn't get them for me. They messed up my registration put my car was blue and it's black I called them and they said they will get back to me I'm still waiting. Overall it was a good car buying experience.

Happy Hyundai Customer

Friendly, informative, patient and approachable. Location was easy to get too. Dealership had a good selection of the model I was interested in. I'm a previous customer and will be returning for service.

Worst experience ever

I retreat to purchase this brand and this always the same thing, they treat you like a king when you want to sell a car but when you need anything you give me the back, I will never buy a car from Hyundai again, my worst experience ever. After I trade in my old 2012 Hyundai Sonata hybrid, I recieve a letter stating that I'm responsible for damages and wear, how can I be responsible for a car that I already trade it in and the sales manager told me that everything was excellent with the car, doesn't make any sense to me that a week after I left the old car in the dealership I have to be responsible for, this is completely unacceptable and I feel that I being cheated. They say that my old car has a scratch on the door and dent on the front bumper. They sand me a bill of $450 with black and white pictures that I can't even see where the damage that they referring is located. Very disappointed of Hyundai and the way that handle business with old customers.

Nice sales rep! Nice car! Nice deal!

I walked in at the Hyundai dealership in a Sunday afternoon to buy a car for our nanny to drive our son, and up on Monday I went back with my wife and got the car! Just perfect!

Everyone did a great job

I went to Hyundai to look at the Elantra which I had seen a commercial for a good lease price. When we first started talking the lease prices I was shown were higher than the commercial I saw. When I mentioned it they honored the price I saw even though it wasn't specific to that dealership. I was impressed by that. I had a very positive experience with all who were working with me.

Friendly, reliable service

The sales team was very accommodating in the purchase of a used card for our daughter. Definitely a good experience and recommend the dealership in terns of reliability and service.

Amazing Experience!

This dealership was so helpful and friendly when helping me buy my car. Excellent service and great follow through, they were very professional in all aspects of car buying!

Love fairfield hyundia. Very friendly

Very nice people. Very friendly. They helped me and my husband and this is our second leasing. Been with them for 4 now and will continue#Thanks

Happy

David was a complete professional and helped me with all my concerns and needs. The dealership personal were also friendly and honest not to mention also got a great deal on a 2016 Hyundai Sonata . Have recommended many co workers and friends to Balise Hyundai

Sonata

I wanted a car within a certain price and had good gas mileage. The Sonata fit the order. The sales people were very helpful to get the price I wanted to pay, although it took awhile. I love my new Sonata.

EXCELLENT

Great service. Friendly sales and finance people. Great experience. Salesman was very helpful and considerate. Introduced me to general manager and service manager.We had friendly conversation about family and vacations.

Bought a Ford Focus Sedan last week

I bought a car last week and the staff really took time to explain the car even after working hours. They were very helpful in the sense that I needed the car ASAP and Terrance spent almost a full day to register the car at DMV. I would highly recommend this dealer, they are flexible and helpful.Hamid

Very easy and stress free..just waiting to find out about th

Great experience ....looking forward to enjoying my new Elantra for the next three years, as long as there are no surprises with turning in my previous else I will recommend this dealer to everyone I know

Great Experience!

My recent experience at Balise, and working with Tim Costello in particular, was awesome. I'm finally driving the car I've been waiting for! The service department rocks!

5 stars

Terrance Calhoun was the best is all I can say. He took his time made sure every thing was done correct. I was surely a happy camper when I left out of that dealership. Terrance professional attire and attitude just amazed me. He was polite and courteous.

My experience was awsome, I love my new Hyundai.

I had a great experience with the sales rep and staff, I love my car and look forward to recommending my family and friends to this dealership.

Excellent!

Very satisfactory experience, highly recommend. The sales team made me feel at ease and treated me with outmost respect. I would definitely recommend this dealership!

Needed a dependable car, they made sure we got one

Had a car with 188000 miles. With winter coming, I wanted to make sure we could dependably get to my VA appointments, and procedures. The manager, and salesman made sure we left with a later model, low mileage car. Thanks, guys.

2015 Hyundai Tucson

Excellent experience buying my 1st new car! I was always aware of a change in the timing of everything. Terrance made sure that my car was being taken care of the day that I had the car treated. Was very impressed with the way I was taken care of.

Great Car

Excellent Salesperson, Very satisfied with purchase price. Love the new Sonata ECO.The car has many features we have never had before.Very satisfied with the overall experience.

sonata

Tim was great along with the friendly staff. The line up of cars is also quite impressive. I would highly recommend Balise for a painless experience and ask for Tim!

So far So good!...

I thought Bentley did a great job easy to talk to.Ty Bentley!...????..You made my family very comfortable,just thought he was a little Messy!!!.??...?? just kidding!..thanks again Bentley C U soon.

Very good

From the moment I entered the dealership I felt very comfortable, everyone was courteous and professional. I have been to the service department for some issues and everyone has been great.

Nightmare Used Car Experience

If you are thinking of buying a used car from Fairfield Hyundai, please read this story and reconsider.PLEASE BE WARNED, nobody should ever have to deal with the nightmare that I did at Fairfield Hyundai. My experience at Fairfield Hyundai started out enjoyable but quickly went downhill. After test driving a 2004 VW Jetta with 66,000 miles, I decided to purchase it. The deal went quick and easy and the price didnt even need to be negotiated. I was reassured multiple times regarding the thorough 21 point inspections that each car went through before coming onto the lot. Two days after I signed the paperwork and drove the car home, the check engine light went on. The code was read at AutoZone and it said it was either a broken thermostat or a faulty engine coolant temperature sensor. Since the sensor was a cheap fix I purchased it at AutoZone and scheduled the labor to be done the following weekend with my local mechanic. He changed the sensor and cleared the code but about a week later the code came back on. I then notified Fairfield Hyundai about the issue and brought it in to them the following weekend. The car was then reassessed by Fairfield Hyundai and they believed that since the replaced sensor had not been a VW part, this was causing the check engine light coming back on. They ordered the part and we went to Fairfield Hyundai for the second weekend that month to get the part replaced (first time was just the diagnosis.). Another week later (about a month after purchase) the check engine light not only came on again on way to work; the car was unable maintain speed, decelerating and sputtering multiple times and eventually stalling while on the highway. I needed to have the car towed and it was taken to a local mechanic who opened the hood of the car to find a screwdriver with an O ring that was left under the hood of the car from the repair that had been made while at Fairfield Hyundai. After getting a call back from the local garage, we were told that not only did the car need the new thermostat , it was also misfiring and had a faulty mass air flow system which would cost me approximately $700 all together to fix. I notified Fairfield Hyundai about this issue, and they said that they would take care of the thermostat since it was an open issue (after I fought for the fact that it was the same code as the engine coolant sensor) but the rest of it would be on me. Fairfield Hyundai picked the car up from the garage where it was worked on and brought it back to their dealership for further testing and driving. They had the car for a few days and the engine light came on again while they were testing it. The mass airflow code was coming back up so they cleaned the mass airflow system and said the car should be good to go, but if that code came back on that they would need to replace the mass airflow sensor and that they would take care of it for me. Finally after a couple of weeks of being out of commission, I got the car back and it was running....but not for long. A week went by and yet again the car started misfiring. About two days later it again broke down on the highway and had to be towed to my local mechanic. This time, they replaced the engine coils. Again it worked for about a week and then again started stalling out. I once again brought it to AutoZone to diagnose the code. AutoZone told me that it was the mass airflow sensor code coming up again and that the airflow sensor would need to be replaced. I contacted Fairfield Hyundai since they had told me they would take care of the sensor if that code came up again, and they told me to have it towed there. They diagnosed it, and agreed that the sensor needed to be replaced. They then tried to charge me the $200 for the part and said they would just take care of the labor. After many phone calls and having to speak with management, I was able to get them to take care of the full part and labor as they had promised. They changed the sensor and gave me the car back, but after another week it was again stalling. At this point, the car hadn't even been for an oil change it and it already had $1300 worth of work in addition to breaking down completely and being towed three times, and it still wouldnt run. Every day that I had the car and woke up to turn the key, I had to live with the fear that it wouldn't make it to work, yet I still owed almost the full price of the car. In the two months that I had had it, it was out of commission and I was left with no form of transportation for over three weeks combined. Fairfield Hyundai couldn't be bothered with any of it. I owed $4000 on the car, and it would not run (this is 2 months in, not years). I was forced to trade it in for nearly nothing so in addition to the repair costs, towing costs, down payment of $2,500, the headache needing to find reliable transportation, and missed work due to not having a car, I was out thousands and thousands of dollars. The whole point in using a dealership to purchase a used car is that they are supposed to stand behind the car and the "rigorous inspections" that they perform on them. Fairfield Hyundai did the bare minimum to get the car out of its warranty period and then told me it is my problem. I cannot tell you how many times I had to call them reporting previously open issues, only to have them tell me it was out of the warranty period and they could not help me. It was a fight for them to cover anything, even the things they had previously promised to take care of. The bottom line is I could not have had a worse experience at Fairfield Hyundai. They have a giant sign that's says Balise Auto Group Commitment to Quality Sales and Service." Clearly, this is a lie and they couldn't care less about their customers. A good, honest, hard-working American who works 50 hours a week to save some money to buy a reliable form or transportation from a dealership was left without a car and completely threw away almost 7 thousand dollars so that the thieves at Fairfield Hyundai could make a buck. It was the worst consumer experience of my life and this dealership is the most disgusting collection of xxxx that I have ever been associated with. I would never step foot in there again unless it was to prosecute them for the criminals that they are. If you are thinking of buying a used car from Fairfield Hyundai, please read this story and reconsider.PLEASE BE WARNED, nobody should ever have to deal with the nightmare that I did at Fairfield Hyundai.

Professional

The overall experience was very good. The transaction itself was as expected and the presented professionally. I'd recommend this dealership to both family and friends.

Great experience

To be very concise my experience at this dealer was exceptional. No pressure, and an honest concern that I got into the car I really wanted. They worked well as a team and was actually a fun experience, I wasn't worried if I was making the wrong choice or not because everyone was kind and made sure I understood whatever I had questions about.

fantastic

brilliant service , sales representative Terrance Calhoun was very polite and friendly absolutely professional sales rep.nice and clean store.all staff was very motivated and friendly.

Great experience at Fairfield Hyundai!

I recently bought a 2015 Santa Fe Sport from Fairfield Hyundai. Tim Costello was the sales person I dealt with and he completely changed my cynical view of car salesmen, based on my previous experiences. He was attentive without being pushy. I gave him my budget and he showed me a couple of different cars that I might like. In the end, he delivered the car I wanted at the price I wanted to pay. No stress, no games. I would recommend this dealership without hesitation.

Very satisfactory!

Overall experience was very good. Felt welcomed and Bob went out of his way to get our questions answered and needs met. I will definitely recommend Fairfield Hyundai to others.

Perfect!

So happy with my purchase. My salesman was Mark Ballaro, the greatest!. Mark worked with me and I got exactly what I wanted, a beautiful Elantra at the price/payments I wanted. He is friendly, professional and efficient. He made me feel like we were friends! From the start I received emails thanking me for coming in and to call if I had any questions. I really appreciate the personal attention I was given. I have been recommending Fairfield Hyundai to my friends and family. I will for sure go to Fairfield Hyundai for future purchases. I love my car so much!

Fantastic Experience

This was my first car in over 10 years and I couldn't be happier! Everyone at Hyundai was helpful and beyond friendly. I went to many dealerships that day and found the customer service to be the best. I highly recommend this dealership for anyone looking to purchase a new car.

Easy in-Easy out

As anyone who knows me can attest, I HATE to shop. So when it came time to trade in my 2010 Elantra Touring I only went to two dealers. I wanted to downsize to an Accent Hatchback, and my only requirements were cruise control and a bluetooth. Dealer #1 did not have a single car meeting my requirements, and were going to give me substantially less for my car than I had hoped. The next day I went to Fairfield Hyundai and met Mark B. They not only had a car, but were able to put a Bluetooth in it without all of the other additions normally in a premium package, and were willing to give me almost 50% more for my trade-in. From the dealership manager, to the salesman to the finance guy (who called me after the fact to tell me that they had mistakenly overcharged me a couple of hundred dollars), the process could not have been easier or conducted under less pressure. I am very happy with my purchase, and would recommend them to anyone. Thanks guys!

Great experience at Fairfield Hyundai

I am a busy attorney with very little spare time and loath the car buying/leasing in general due to past experiences at other dealers and the long drawn-out process it usually involves. However, Mark Ballaro was superb in helping me efficiently find a new Hyundai that worked for me. Mark was great at the very start when I first contacted him by phone for some ballpark numbers. At the time, I had also called 3 other dealerships looking for similar information and none were helpful or forthcoming with information. One dealership actually accused me of trying to get into a price war by phone shopping. Mark understood from the start that its just about doing things efficiently and in a no hassle way for customers who are squeezing in car buying within their own work day. Thanks Mark and everyone at Fairfield Hyundai! I will highly recommend you.

Great Service, and a Beautiful Car

I walked into Fairfield Hyundai with the intent to purchase a new car. I knew what I was looking for and received great service. I was impressed with the service, and have already recommend this dealership to a coworker!

Easy buying experience

I knew what I wanted. I had an Elantra previously, so I was already sold on the car. It was just a matter of finding the features I wanted and was willing to pay for. I told my salesman what I wanted, What I could afford, and we found a car on the lot that filled my need. I would recommend the dealer.

Exceptional Customer Service

Worked with a wonderful sales representative Phil when buying our new Tucson. He took his time with us, answered all our questions and made our whole process enjoyable and so Exciting. The dealership was very professional and I would highly recommend this dealership to any of my friends and family.

Rude dealership avoid

The Sales Mgr was the most rude & disrespectful person I have ever encountered at a car dealership. Unprofessional & inappropriate to say the least. It was a very disappointing experience since I have been a loyal customer to the dealership. They lost my business and they don't deserve yours.

new car

I went to Fairfield Hyundai looking for a car and been to other dealers no other dealers could come close to my shopping experience at the Fairfield dealer was great the staff was very helpful and the customer service was outstanding and I walked away with a new car I would highly recommend anyone looking for a used or new car to go there. thanks to everyone for all the help Alicia Singh

It's a good place to go if you are looking to buy...

It's a good place to go if you are looking to buy TODAY, didn't do any car research, and like being sold stuff in the typical "here's your crappy offer where we highlight the monthly payments rather than the actual price you're paying, oh let me go see the manager" rigamarole games. If that's your thing, enjoy. I prefer working with people who respect my words. These guys are desperate for sales and it shows. I made it abundantly clear when I went in that I would not be getting a car that day and if they didn't want to do a test drive with me for that reason that was fine. But that was too hard for Fairfield Hyundai to respect and they immediately start and continue with the monthly payment hype and the "what's it gonna take to get you into this car today." Just completely ignored what I said. It's simple, if you can't respect that, I'm not doing business with you. It's a shame, I liked the car but show me a modicum of respect and I might've bought from you.

Wonderful Experience!

I would definitely recommend Fairfield Hyundai to anyone! Out of all the car dealers I've been to searching months for a car, no other car dealer treated my family and I as great as Fairfield Hyundai did. The customer service I received from everyone was beyond excellent. Every employee from the sales person, the finance person, and the general manager as well as the other employees and sales associates were all very pleasant and helpful. Everyone took the time to care and answer all of my questions and took the time to work with me to find me the perfect car that was best for me. Buying a car can be a stressful time and Fairfield Hyundai made the entire process for me stress free. I am extremely happy with the service I received from the moment I walked in until the moment I drove off with my brand new car. I will be definitely going back to this particular Hyundai for any other future purchases.

GREAT EXPERIENCE

Fairfield Hyundai is the best place to buy a Hyundai! They are very easy to work with and go the extra mile. I highly recommend everyone to check out Fairfield Hyundai!

On October 7,2013 I went out to start my car and it did...

On October 7,2013 I went out to start my car and it did not start. I called AAA for roadside assistance. Once they arrived I explained that my car wasnt starting, I was low on gas (It said 33miles until empty), but as I tried starting my car he shook his head and said that it doesnt sound like I am out of gas, that it actually sounds like the timing belt wasnt working properly due to the whining sound the car was making. In disbelief I asked him again if it was possible it could just be my gas, he said no. I then decided to call Hyundai Roadside Assistance to have them tow my car to the Hyundai dealership where I purchased my vehicle in Fairfield, CT. I called the dealership and made them aware of what was going on. I spoke with the service manager, and he said he highly doubts it is the timing belt, but he will take a look when it arrives. I asked if I should ride along with the vehicle so that I could use a loaner car while my car was being serviced. He said ,there were none there for me to use! I would have to be without a car. The dealership has 4 loaners, and they are all out. He didnt expect this to happen and didnt set one aside for me. He was very rude. Once the car arrived he said my car started right up and that it was just low on gas. So, at this point I am frustrated because I would NOT have towed my car to Fairfield to be serviced if it was just low on gas. The tow truck driver said he couldnt tow the car back and Hyundai Roadside Assistance said they wouldnt allow that to happen either because there is nothing wrong with the car. Now, I am stuck with no car and no way to get to Fairfield which is 30 minutes from my home. I finally find a ride to Fairfield and let the dealership know that I will be there before they close at 8pm. I arrive at the dealership at approximately 7:35pm and the lights are off and front doors are closed. I look in the window and see my keys sitting on a desk in the showroom. WONDERFUL. I head to the back to look for my car and find it, left unlocked! Now, I am really upset because this shouldnt be happening. I called the customer service number and was speaking to an associate as I notice that the service door is cracked open and unlocked. We open the door and start calling out hello, to see if anyone is still inside. No answer. As we are talking to Kathleen I let her know that we will try to walk thru the dealership to retrieve my keys from the showroom. Indeed the doors to the front showroom are unlocked and I am able to get my keys. Not only were my keys lying out, there were about 15-20 sets of keys out and piles of paperwork were out in the open. Someone could have stolen a lot of cars at the dealership that night. Thank goodness I was the one there and not someone else. I then asked to speak with someone higher up in customer service and got transferred to a case manager at Hyundai. He said he couldnt believe this was the case but that there really was nothing he could do because all of the dealerships are franchised. REALLY? I received a case number.The next day I call Fairfield Hyundai and ask to speak to a manager, the send me to the sales manager whom I left a message for. I didnt receive a call back, so I called back again and asked to speak with the manager. I said who I was and explained what had happened last night when I went to pick up my car from them. He said there MUST have been someone there, that they wouldnt just leave the door open. Proceeded to call me an idiot, and that I was just trying to blame someone because my car ran out of gas. He said I wasnt even a customer of theirs and that they had a hard time even finding me in the system. He also said he had to go into my car and look at my car registration to find out who I was. Well, thats funny because my registration and insurance cards were in my pocketbook with me. I bought my car from that dealership and also have had two oil changes within this past year at the same dealership. I can not believe the audacity of the service manager and do not want anything to do with that dealership or Hyundai in general. This is unacceptable and I will not tolerate being treated this way. I have pictures of what we found at the dealership, and how we were able to walk in and retrieve my keys. I am furious.

Completely unhappy! It took me 8 hours and multiple...

Completely unhappy! It took me 8 hours and multiple trains to get to this dealership because they had the EXACT car I wanted. Dealing with Dave, the online sales manager for the week prior was pleasant, and I was looking forward to a smooth finalization. It then took the dealership 56 days to complete a 10 registration process, resulting in parking my brand new car and having to find a way to work. No one would take any sort of responsibility or initiative to solve the problem. I was very nice during this process, forward and to the point, but I kept my cool, and tried to help in figuring out where the ball was dropped. The General Sales Manager, Michael Riccelli, never returned my calls, and the overall communication from the staff was beyond limited, and for the most part, lies. Fairfield Hyundai fails at customer service, follow up, and follow through. Id never recommend them.

Great experience! The sales consultant, Henley, was...

Great experience! The sales consultant, Henley, was polite, professional, and patient, without the usual sell-at-all-cost attitude. I would highly recommend this dealership.

I came to Fairfield Hyundai not knowing what to expect...

I came to Fairfield Hyundai not knowing what to expect and was impressed more than any other buying experience before. There was no pressure and Phil was so kind and knowledgeable and made my purchase very enjoyable. The Sales Manager Dave was so professional and brought all of his professionalism to the table from the very beginning. The owners should rest comfortably knowing that their store has a great guy in Dave at the helm. I am so happy with my purchase and owe it all to Fairfield Hyundai who made my experience so wonderful.

I came to Fairfield Hyundai expecting nothing as I was...

I came to Fairfield Hyundai expecting nothing as I was unemployed. I sat down with Ryan and explained that I was unemployed and and my former lease was ending. I further stated that I needed to have payments lower that what I had. He jotted down some information then went and spoke with the owner. The owner came over to us and introduced himself then stated he could get us into a brand new 2013 Sonata for a lease payment of $17.00 less then my last lease. Now you may think this is small potatoes, but other car companies were in the same ball park as my former lease and the car being offered was not even a 2013.I was very happy with my results and I would go back there on future leases.

Great service, very knowledgable people with no hassle. ...

Great service, very knowledgable people with no hassle. We leased a veloster and are very happy with it. Ryan Olphonce was very nice and knowledgable

Excellent experience. Ryan was very knowledgable about...

Excellent experience. Ryan was very knowledgable about the vehicle and had us in the new car we wanted within a couple of hours. The follow up after the sale was excellent.

I came in for a promotion to win a token of prize. sat...

I came in for a promotion to win a token of prize. sat down with Ryan and and said that the only way that i would buy a car is if he can get the payments less than i have them at the present time with my old car. i was pying way to much. Afetr i gave him some info on my car ghe was very confident that it would work out. so i said what the heck. had my doubts since most salesman are quite the pushy type. He made me feel very confortable and gave me no pressure at all. I told him what i could and could not do with the the payments and what i wanted in a car. I ended up with a better car then i had and less payments then my other car. CVery happy. your service had been quite a pleasent experience. thank you so much for making a stressful situation not stressful. Herbert Scott Packard

They sold me a car full of MICE. I trade in two luxury...

They sold me a car full of MICE. I trade in two luxury cars in an excellent condition and I bought two new Hyundais thinking I can save some money. Two days later I discover that my kids stroller and car seat that I had in one of the cars were destroyed. I called the dealership and the headquarters right away explaining to them that one of the cars they sold me was full of mice. They told me that they are not responsible for anything and they don't care about the condition of the car. I leave in my house for 7 years and I have 4 cars on my lot. We never had problems with mice. The car is destroyed the mice ate the dashboard, wires in the engine and the seats. This is the worst experience I ever had in my life. I called the headquarters and they basically told me that this is not their problem. Dont buy Hyundai, eventually it would cost you more than a luxury car. At least not from the Fairfield dealership in Connecticut. Once they sell you the car the next day they dont know you. The worst customer service of my life. Now I have to pay $23,000 loan for a destroyed car. I am wondering if the president of Hyundai would like to have his kids traveling in a car destroyed by mice.PS: DO NOT BUY HYUNDAI.