Baldwin Motors

Great Service

We've had our 09 Tribeca serviced here since we moved to Mandeville in 2012. Service is always top notch, but when we found out our car was part of Takata recall, we were even more impressed at the professionalism, flexibility and attentiveness of Baldwin's Service Department as they helped us navigate the recall and repair process.

Great Purchase, Friendly Sales Staff

Buying out of state isn't for everyone but for us the details are extremely important. The internet process was good although somewhat confusing to get actual coverage and exacts until on site at dealership - That is when the 5 star began with Andrew Reeves picking us up on time and very personable and attentive to all questions. We could tell he Loved selling for Baldwin Motors. The purchase was great and we are pleased with the dealership we chose. Small town Service but Big town cars - don't pass up Baldwin Motors stop in and have a chat with some of the staff - there is a good chance you will drive off in the car you will love for years to come. Thanks so Much!

2006 Subaru Outback Purchase

Cant remember a better experience buying a car. These folks are Awesome .I drove three hours to this dealership and would do it again it was well worth it.Thanks Chris, Mr. Baldwin, and the whole team at BALDWIN MOTORS.

Great People

Always a pleasure doing business with the Baldwin family.

Excellent experience! We will be back!

One of the best car buying experiences we've ever had! Emmanuel took great care of us. Very pleased with the no haggle deal we got on a car for our daughter. We highly recommend Baldwin Motors! Internet sales Sharon had great follow through on our purchase.

Wonderful salesmanship!

From the beginning of my purchase to the end, Baldwin Subaru has been supportive and helpful. Every step of the way, they were there and always always followed through. I enjoyed working with them, and will gladly refer people to them in the future.

Great people, great experience

Murray Cleavland was a great salesperson. He made everything easy in a relaxed and comfortable way. I will visit him and Baldwin Motors when I am ready to shop for another car.

Baldwin Motors

I searched online and found this Subaru dealer, about 70 miles from my house. I do not regret my choice, as the dealership and owner represent what an automobile dealership should be. The owner has taken time to welcome me and thank me for my business. the sales person was interested in helping me and there was no pressure to buy. The service is top quality. the extra miles to get service is well worth the time spent.

excellent experience

Our experience was excellent. The salesman (Kevin Nicolle) and everyone with the dealership were extremely friendly. When we arrived to complete our purchase, all of the paperwork was prepared - ready to sign, and our car was sitting in the front of the showroom ready to drive away. The salesman gave us an instruction session on the features that were new to us and waved as we drove off. He stressed that if we needed any additional information, to call any time. Overall, it was a very pleasant experience.

Very pleasant experience!

I was dreading the car-buying experience from the beginning but was so pleasantly surprised. I was working with an online employee who quoted me a price that seemed too good to be true. Once at the dealership I worked with Chris who completed the transaction. Everyone was bending over backwards to make the experience a very positive one. Well done!

Easy car-buying experience!

Chris has been great with providing personal service, information, and help. Nolan in the finance department was also fantastic. I would definitely buy another vehicle from Baldwin Motors. It took a while for our Subaru Outback to come in, but it was worth it! I highly recommend Baldwin Motors!

Great treatment in the service department!

I would like to tell you how extremely pleased I am with the service I received from Baldwin Motors Subaru dealership this past week. I live in Ohio, and have a vacation condo in Gulfport, Mississippi, where I was staying when the Check Engine light in my 2012 Outback came on. Unfortunately, there is no Subaru dealership in Gulfport so I had a choice between taking my car to Mobile, or to New Orleans. I called Baldwin, pretty much at random, and I'm glad I did. The person I reached on the phone was helpful, and set me up an appointment for Monday morning. When my wife and I got there, we met Gracey Ledford, who was as helpful as a person could possibly be. She wrote up the service order, and showed us to the lounge, offered coffee or water, and pointed out the wi-fi availability. We waited for about an hour while the problem with our Outback was diagnosed, then Gracey came out and said, We need to get you into a car. The problem was going to take some time to fix, so she set us up with a very nice Legacy, and told us to enjoy it while our Outback was being fixed. As it turned out, it took a week to get parts and fix our car, and we did indeed enjoy driving the Legacy. We stayed in touch with Gracey, and when it was all over we came back to Baldwin and picked up our Outback. All in all, it was about as pleasant an experience as we could have imagined with a broken car, and most of the credit goes to Gracey Ledford. From beginning to end, Gracey acted as if her only priority was to make sure we were inconvenienced as little as possible, and she and Baldwin Motors certainly showed they had our best interests at heart. When we first had trouble with the Outback we were a little put off by the absence of a Subaru garage in Gulfport, and we started to think maybe our next car wouldn't be a Subaru. This experience with Gracey Ledford and Baldwin Motors may change our minds about that.

Fabulous Experience!

I purchased a Subaru Outback & can honestly say it was the easiest & most pleasant car buying experience I have ever had! The saleman & business manager went out of their way to help me. I was planning to sink money into my 12 year old car so it would be safe to drive on a long trip while I waited for an Outback to be ordered. The business manager searched the country for the car I wanted, found it, then sent for it. I had my brand new Outback in time for my trip & didn't have to spend another cent on my old car. I could not be happier! Baldwin Subaru has a fabulous team of personnel! I HIGHLY recommend them!!

great service made easier

I was due a maintenance visit, but had to travel for work and could not do without my car. Then I got a flyer in the mail that said a loaner could be made available, there was on available and this worked out great! So I decided to have my Lincoln's 165,000 mile check up done this day and leave it the three days I would be away and the results are as follows: The communications once I left my car with Baldwin was great, I had no cell phone, but email worked just as good, I was impressed especially the approval or not now approval form send along with the email message and included the estimate of each item this was just great information to make a sound decision. customer Robert Babin 5/15/2015

Satisfied customer

Great customer service for oil change and tire rotation! Completed service in promised time with a beautiful, clean car!

Excellent Dealership

Everyone at Baldwin Motors was absolutely FANTASTIC! Kevin, our salesman, was extremely helpful and knowledgeable. Nolon, the finance manager, was extremely helpful in getting us the best deal possible. Thank you Baldwin Family!

Exceptional service on a rainy Saturday morning.

I was headed back to Houston on a long road trip to Georgia when the engine overheated suddenly. It was too late in the day to bring it in. I was planning to spend the night at a hotel, when a stranger invited me to spend the night at her place instead. So next morning I had my car towed to Baldwin Motors for service. When I arrived, I learned that all auto repair shops in Covington are closed on Saturday and I would have to wait until Monday to get any service. I explained to Pam Tarver that I needed to get home to Houston for work Monday. She apologized for the inconvenience, pointing out that there were no mechanics available until Monday. My hope of getting on the road again crashed; and I began to resign myself to the fact that I would need to continue to camp out in a stranger's home for another day or two. At the least, Baldwin would do a diagnostics check to determine the kind of service required and let me know. That was about 8:30 am. About 30 minutes later, Pam returned with news that the problem was a leaking water hose valve and clamp. That meant that there was no major repair involved. So, I approved the repair estimate and Pam referred to work to her capable Saturday crew and they had me on the road before 10:00 am, I'm thrilled to say. When I related the details to my wife, who was still in Georgia at her parent's home, she suggested that from now on, when I need my Mountaineer serviced, I should stop at Baldwin on my way to and from Georgia.

2015 Outback ***Love It***

ALL of the Staff was very pleasant. My sales person "Kevin" was very helpful. He explained every detail of my new Outback. I would recommend this dealership to others. I would rate my experience as 5 out 5.

Great service; friendly atmosphere.

I highly recommend Baldwin Motors to anyone looking to purchase a high quality automobile this is the place to shop. From service to sales to finance it was an outstanding experience.I LOVE MY NEW LEGECY!! Thanks Billy.

good service friendly people

very friendly knowledge good service outback best vehicle ever owned

Buying experience and periodic maintenance

All of my experiences would rate as excellent..thanks

My new MKC

I recently purchased my new MKC from Baldwin Motors. I drove over 300 miles to do business with Chris because he always got back to me and gave me exceptional service. I am very pleased with this experience and would recommend Baldwin Motors to anyone. Thank you so much and I also love my new MKC.

Outstanding Service and professional staff

After months of research, I bought the 2014 Subaru Forester. Imagine my surprise, when my Insurance Agent told me that I would get a substantial discount, due to the safety features on this car. I was thrilled! Excellent Dealership - class act! Professional all the way.

Sales staff friendly, more expensive to buy there

Not many cars, few incentives on Subarus, and they appraised our trade a few thousand less than any neighboring dealership (the only one that did this). Other than that we had a good experience there, but obviously didn't purchase there. We understood that Subaru sells it's cars differently, and seems to be a good brand - didn't expect the trade-in matter.

Service Excellance

I have been a loyal service customer for more than one vehicle with Baldwin Motors and the reason is Mr. Steve Stelly whom I like to call my personal mechanic. Mr. Stelly consistantly provides a valuable service to me by keeping my 2002 Mercury Grand Marquis operable and safe for my daily 80 mile round trip. When the time comes for a new car, I will remain loyal to my mechanic by buying a vehicle that he'll service.

Professional and Pleasent

The easiest buying experience I have ever had! The salesman knew literally everything about the Subaru. Can't wait to buy my next car! Addie

50,000k mile checkup

I went in with my 2011 Ford Escape and they did a great job of changing the oil, helping me with my 50,000k checkup, and giving me advice on what to expect. I experienced a very short wait time. It was nice that they work on all Ford and Lincoln vehicles. No Complaints!

I am so glad I made the call to these folks, they are a...

I am so glad I made the call to these folks, they are a good ways from where I live so i hadnt planned on it but after a phone call for a price,I could tell they do business a little different at Baldwin, low pressure, easy going and very professionalCutting to the chase, they made it stress free, gave me a good trade in and an excellent price on a close out 2012 Outback, all in a few hours

Great People

The folks in the sales department are great. The service department is very helpful, and care about their customers. I brought my dog in with me for my last oil change and she was lavished with attention that we didn't mind at all. They are truly good people.

REPEAT OFFENDER

SERVICE, PARTS AND CASHIER DEPARTMENT HAVE EXCELLENT CUSTOMER SERVICE. FRIENDLY FACES WITH BIG SMILES AND VERY HELPFUL ATTITUDE EVEN WHEN I ASK A DUMB QUESTION.

Review & Win

I have had my Lincoln Navigator serviced at Baldwin Motors for 5 years now. The service manager, Carl, is always courteous and willing to help. My most recent visit was because my car left me stranded 50 miles away from the dealership. I called for assistance and they were so helpful. I have always received good service with the dealership.