Bachman Volkswagen

Recent visit at Bachman Auto Group

Today I brought my 2001 Jetter VW into Bachman Auto Group for work that needed to be done..I met Kevin Turner for the first time today.... He turned what could have been a negative experience into a very positive one..He is the "best".. He is a major asset to Bachman Auto Group and definitelyto VW of America... He was caring and very patient,,,I am hearing impaired andhe took the time to explain everything to me.. I wouldn't dream of going anywhereother than Bachman Auto Group Louisville, Ky 40299I moved here 8 years ago from New York and have only brought my car to Bachman..Thank you, Kevin Turner

My VW Purchase.

I found my car at Bachman's VW, the car had been discounted several thousands of dollars because it was a 2016 Model. I didn't even ask for anymore money off of the car simply because it was cheaper thanAny other dealerships prices on cars.com. All of the associates that I encountered were very nice.. I'd definitely recommend to give them a try if you plan to buy a VW.

Drew Resmond and Bachman VW are the best!

!! UPDATE !!Since my first time at Bachman and working with Drew I have been back to purchase my wife a 2016 Passat, and today we put in an order for my 2013 Jetta TDI replacement. With VW's recall of all TDIs, I was worried about making sure I had a car ready to goatee my buyback. I talked to Drew and he had me come in to figure out what I'd be happy with. I ended up placing an order for a 2017 GTI, should be here in a couple of months. Needless to say, I still feel the same about Bachman VW and Drew Redmond. I will continue to do all of my car buying business through Drew, he understands what buying a car should be like. If you buy a VW anywhere in Louisville I feel sorry for you. The best car buying experience I have had. I came across a good deal they had listed on a 2013 Jetta TDI and decided to go check it out. They were open and upfront about everything throughout the whole process. Drew, our salesman, was young and personable. He seemed to genuinely want what was best for us, not just another commission in the book. He was patient with us and our kids, 6 and 3, and did everything he could to work with our schedule. They allowed our kids to play in Herbie, the highlight of their day. I highly recommend checking out Bachman VW for your next vehicle, and talk to Drew Redmond when you get there. He went the extra step to call a week later and check on us and the car, and has earned my future business.

Exceeded our Expectations Once Again

This is our 4th purchase/lease with the Bachman Group, and once again they were able to help us find our perfect car at the right price. Drew delivered excellent customer service, made the process fun and easy, and went above and beyond to get us the best deal available. Bachman and Drew continue to earn our loyalty, and we highly recommend their services.

Service with a thumbs up!

I was looking at used Jettas online and came into the store to possibly purchase one. I brought my grandpa, who is hard to impress, and he raced about the customer service and friendliness of Drew the entire way home. I ended up staying late to make a decision and purchased a new car instead of used because it was more bang for my buck!

Great experience not your normal car lot.

Everyone we made contact with was polite and courteous. We have purchased from Bachman in the past and we have our favorite sales rep, Drew Redmond, who is a great guy. He goes above and beyond to make car buying painless. A++

Great experience

Amazing helpful associates. I felt like I left there having made the right choice. No pressure and they are in it for your best interest.

Wonderful service

Recently I had a tire issue and had went back to the tire company I purchased from ( a very well known tire store) who believe it or not.. Couldn't find the slow leak.. I had a good friend who recommended Bachman Volkswagon and I took their advice! I was treated like family from the first call to getting promptly in.. They found that I had a nail inside the wall of the tire within a short time.. I knew I was going to need new tires soon, so went ahead and got all 4 done.. I was so impressed with their prompt professional service, I'd gladly recommend my family and friends to them with no hesitation!

Great experience and excellent service from Drew!

Saw the ad for a '16 Golf R and I was immediately contacted by Drew Redmond. I was very skeptical doing a long distance transaction (I'm from Illinois) but Drew assured me that what we've negotiated over emails/phone calls will be exactly what the final deal would be when I come in. Drew was very transparent and kept me in the loop at all times; excellent customer service and always responsive even during his off hours! Drew is not your "typical" car salesman; he's straight to the point and does not beat around the bush.Drew made this car buying experience very easy. He also assured me that he will get me the amount they promised for my trade-in provided that the condition of the my car was very good (which it was). Drew stuck with me the whole time and made everything happen so seamlessly. Finance mgr David Wilson was also great (although the APR with the pre-paid finance charge was a little misleading) and easy to deal with. I definitely would buy a car from them again especially if it's with Drew!

Talk to Drew First

I can't say enough about Drew. We have purchased 4 vehicles from Drew over the past couple years. He is a straight-shooter, fair and his integrity is impeccable. Thanks Drew!

Great experience with John Vanderhoff & Bachman!

John is, in my opinion, what a car salesman should be like. No hard sell but plenty of information and help deciding on which particular model I wanted - and bought. When I picked the car up he explained all the technology and introduced me to the people in the service department. Again, no hard sell to use Bachman for service, but helpful if I ever do.As to price: I had gotten a certain price from the car buying service (which Bachman knew). However, they let me know from the beginning that their price for the car I wanted was LESS than the car buying service price. I've had dealers tell me their price is more because blah, blah, blah, but never less. Very impressed.Finally, there were some wrinkles on my end (nothing to do with them). They worked with me to iron them out in a very, very, fair manner.Couldn't be happier with John specifically or the Bachman dealership in general.

Great experience at Bachman Volkswagen

From the moment I decided to buy a new car, I new that I would buy one at Bachman Volkswagen. I knew because of the great service from all of the Bachman Volkswagen staff that my wife and I received the last time we bought a new car at Bachman Volkswagen. I saw the car online that I was interested in, and when I got off of work that day, I went to Bachman Volkswagen to take it for a test drive. When my wife and I got to the car lot and got out of our cars we were immediately greeted by Byron who was very friendly and knowledgeable about the cars that were at the car dealership. After taking the 2015 Volkswagen Beetle for a test drive, knowing that the car was priced right and working out the details of the car with the financing staff; I bought my first new car, that was also like my wives first new car many years ago, a Bachman Volkswagen Beetle, I have loved my car ever since the day I drove off the Bachman Volkswagen lot with many smiles on my face and I plan to have many more smiles throughout the years to come, Many thanks to all of the great staff at Bachman Volkswagen.

10,000 Mile Service

I called the dealer a few days in advance to setup an appointment for Saturday service. Arrived about 30 minutes before appointment. The service department did an inspection of the car and found a nail in the rear passenger tire. Thought I would have to pay for the tire replacement. Talked with Drew our salesperson and he thought we bought extended service. Ended up we had and the repair was taken care of and under warranty. (No cost out of pocket for the work performed.)This was my first service with Bachman and it was what I expect. Customer waiting area was not bad. I plan to use them for all my service needs. The service department was going through some changes at the time of the service. This did cause some issues with paperwork but everything went vary well.

Wonderful!

The staff at Bachman VW are great! I had the pleasure of spending the afternoon with a fantastic salesman (Carter). Very friendly, personable, professional and helpful! He genuinely wanted me to have a new car and was willing to (and did) help with everything he could to make that happen. I couldn't have asked for a better car buying experience!

Awesome car buying experience

I was searching the Internet on a Sat. morning for a "new" used car and found a 2013 Kia Soul on the Bachman website. Tom Vidulich called me that morning and after emailing back and forth my information I came in for a test drive Monday afternoon. My sales person was Christian Tolentino and he did a great job of answering my questions.The entire process was very pleasant. I didn't feel any pressure to purchase. Once I made up my mind to buy the car the financing process was easy to do. David Wilson (Finance Manager) handled all of my questions and reviewed all options/services that were available to me. I can't say enough about how smooth this process was from trading in my car to the purchase of my "new" car, it only took 3 hours form the time I walked in the door till the time I drove off the lot with my car. It was even detailed to perfection before I brought it home. The entire team was very courteous and professional. I couldn't have asked for any better service. It was definitely Haggle-free. Bachman VW rocks!!!

What A Car Buying Experience Should Be ........

I was turned off to the idea of buying from a car dealership a few decades ago, after my first experience buying a car. My disappointment with dealerships had remained pretty consistent, until having worked with Drew Redmond and his team at Bachman Volkswagen. Drew - You were an absolute pleasure to work with Sir. Thanks!

Great Car - Jetta TSI

Bob Shewalter was my Sales Rep at Subaru, he was able to show me cars at VW. I was so impressed that you guys put the customer first and the relationship that Bob and I had built. I DID NOT want meet another sales rep and tell him my story. I'm glad Bachman VW/Subaru work together to put ME first and not let some "sales process" or rules get in the way of my buying experience. Bob is top notch. I didn't need a VW "expert" or even a Subaru "expert"...I needed a rep to rep me within Bachman and get the deal done. Bob took care of it and was like buddy along for the ride.

my new sportwagen

Completely satisfied is a phrase that comes to mind after my buying experience. From my dealings with Sam Kennedy, my internet contact, too the overall experience of meeting and working with my sales agent Drew Redmond. Drew is a courteous and hard working young man who made sure that my questions were answered in a prompt and timely fashion. Considering I ordered my car he took the time to keep me updated on my cars status until actual delivery to the showroom. I am very satisfied with the interaction that I enjoyed with Drew as well as the other staff that helped with my purchase. I've already recommended them to a neighbor who is impressed with my VW Sportwagen!

Joesph

Everyone treated my wife and I like family. They made our car buying easy and pleasant. A big thanks to the whole sales staff and finance staff. Excellent job.

Used Car Purchase

The car was ready when I arrived for the test drive. My experience with Mr. Tolentino was smooth and pleasant. Even though I had done a lot of research on the car, Mr. Tolentino was exceptional in explaining all the features and warranties of the vehicle If the need should arise to purchase another vehicle I will most definitley purchase it from Bachman and because of my pleasant experience will recommend Mr. Tolentino and the Bachman VW Dealership to others.

Top quality dealership for new car purchase

Overall..an excellent experience after a approximately 4 hour drive. The car had been prepped, drove out front, and ready to test drive. All the people at the dealership were kind, and friendly. A special "THANK YOU" to Tom Vidulich to all the informational phone calls, expert conversation, and multiple email contact. I would not have decided to make the drive if not for his help! Second person who deserves a special "THANK YOU" is to Jason Hutchings, whom made sure the car was pre prepped, and ready before our arrival. He answered any, and all questions with knowledageable information. Stayed in contact with us the whole time (approx. 5 hours) at the dealership until our departure, and updated us frequently on what was needed to be completed (including whom to talk to) for purchase of said vehicle. Top honors goes to both of them! Be careful of the extended dealership warranty offered which can raise payment cost + add months on a loan. Know exactly what you are purchasing, and the monthly increase in payment cost. Cannot comment of their repair service at this time.

Poor Service

I made appointment several weeks ago for the first serving, 10K 9AM Saturday morning. After arriving at 08:35, I was second in line. While waiting in line I spoke to the diver of the first car who told me he didn't have an appointment. At 09:03 the garage door was opened and we drove our cars in. A representative went over to the first person in line and started to assist him.. I stood there for a couple of minutes turn around and saw another representative helping the third car in line? Both reps went inside after a few minutes I walked in and ask the question exactly how does this work? The customer (number 3) apologized and said he had told the VW representative I was next but the rep had stated not to worry about it. While waiting I overheard another customer saying to this same Bachman rep he was going to call the manager to complain. The rep replied that today was his last day; he had excepted a position with BMW. After waiting several hours I was fanally told my car was ready. I was given the keys to my car and went out to drive away only to find the radio was on and would not go off! I went back in and another another rep came out and was unable to shut the radio off after trying for several minutes. After another 20 minutes they were able to resolve the problem I was told by reinstalling a software update. No excuse for handing a customer the keys after servicing a vehicle without insuring the vehicle was ready. I won't not be back.

Positive Experience

Even after being stuck on I 65 for over an hour and getting lost in Louisvile, I have to say that this was the most positive car purchasing experience I have ever had. In the past I have left dealerships in bad need of a shower after dubious encounters with your stereotypical car salesmen. I've heard rumors of ethical car salesmen but had decided that if they truly existed they were as rare as unicorns. Les Hudson was the epitome of what every salesman should strive for. He was professional, knowledgeable and very personable. I love my car and am confident that my positive experience through the purchase process only adds to the good vibes emanating from my Beetle.

awesome dealership

We looked at cars at 5 other dealerships. They were terrible to deal with, gave me a headache and made car buying a dreaded chore. Bachman was up front with everything. They were very easy to deal with and made car buying enjoyable.

good people

helpful in every way and did what they said they would do. also left me with some extra perksgreat experience

new car purchase

Les Hudson was a pleasure to deal with. Very personable, professional and all around pleasant sales person. Explained everything thoroughly throughout the buying/closing process. As much as buying a car hurts normally, our experience was a joy. The finance officer was a joy also, very thorough and polite. He took a lot of time explaining everything. We even bought the extra protection thanks to his explanation.

Great customer service and follow-up on repairs

I really appreciate the express service for emergency repair situations like my low tire pressure due to the extreme cold. I am grateful for the recommendation of replacing my battery which most likely saved me from a breakdown situation in this bad weather.

Excellent service!

Everyone involved in the buying experience was very kind and helpful. Any question I had was answered. I got a great deal on a 2012 Jetta!

very nice people

Nice people, very understanding and helpful. Despite it being way overpriced and up-priced there, the advice and help was amazing when I picked up my car.

Great Customer Service, Friendly/Helpful Staff

My sales person, Les Hudson, knew what I was looking for, and made it happen! Incredibly friendly, helped me through the whole process, and answered any and all questions. I love my new Jetta, and would highly recommend Bachman VW to anyone looking for a new car!

great sales, service, and honest

no pressure from sales team. everyone very knowledgable. i heard about 10 times that the bachmans care about us. i heard about 12 times that the bachmans want me to know about what it is that i am buying. even after the sale was complete, john went through the whole car with me to educate me on my new car.

Nice car, nice staff, deceptive ext. warranty

The casual, low pressure sales approach. 2 sales people worked together over our multiple visits. And they were very friendly.Watch for your # of payments to be increased to sell you an extended warranty without raising your payments as much. Looks like a good warranty, but make sure you know what you are really paying for it.

Best VW Service in this metro area

As always, Roy and the VW "Care Team" provided on time service with a smile and an explanation before, during, and after the service was completed.

Bachman VW

Great, friendly staff who are competent in their fields.Amanda Hayes has always treated my car as her own and she is efficient in her service. The courtesy shuttle is top notch. It is quick, easy and very convenient. The automotive service is performed in a quick and professional.manner.

Great Experience!

Sam was great! Henry was great! We wanted a good deal and we felt like these guys worked with us to get that.

Great service!

They were very attentive and the finance office is amazing! Offered good and beverages by many different salesman while waiting.

Service Department

Quick and Excellent Customer Service..>When I called to schedule an oil change I was notified of the recall my car had listed and added to the service.

Great Service, Very Exact Information

Staff very helpful and very exact in information. Service was very timely and complete. I've always had great experience with this dealership.

Great service

I was very pleased with the service I recieved. I never felt pushed into buying a car that either I couldn't afford or didn't want. I appreciated everything that my car salesman was able to do for me and I feel that his professionalism was unmatched to other dealerships I had visited during my car buying experience.

excellent service

No one was pushy, or on top of you. They let the experience be simple and easy. John and Josh were excellent made for a quick andeasy process

Professional and curteous salesmanship

Drew Redman was an outstanding salesman to conduct business with. He was very professional, polite, appeared and felt very sincere, and he treated me very well as a customer.

Fast, friendly service. NOBODY WALKS AWAY MAD!

The person who assisted me explained everything thoroughly and advised of any problems, to get authorization from me, before any additional work was done. He was very friendly and helpful. Service was fast, I didn't have to wait long.

Great customer service!

Amanda always takes excellent care of me and my Passat! The dealership where we purchased our car made a mistake on our extended warranty coverage and Amanda went out of her way to make sure it was corrected so that the labor and parts to repair my door latch were covered as they should have been.

Bachman VW

The sales Agent Donna Ashley, and the entire staff were very helpful, knowledgeable, and friendly, I would suggest it to friends, and family members.

Great overall experience

My husband was the initial person to come in to Bachman and was put into contact with Steve. Steve brought my husband into the office to look for cars instead of leaving him outside to meander in the cold (as was done at competitor's lots). I met them both at the dealership and was greeted at the door by Steve who was very polite and put me up to speed about what was going on. When we all went to test drive a Chrysler 200 and VW Jetta, Steve went ahead and warmed the car so that it wouldnt be cold. Steve took the time that he had set aside for personal matters to make sure that we got the vehicle that we wanted. I appreciated all the help that we received - everyone was well informed about their jobs, great service, and communication with the customer about what was happening.

Excellent experience.

Everyone was professional and courteous. And, most of all, honest. The salesperson who helped us was new to the buisness, but her professionalism and honesty earned Bachman a new customer. She did well!

Great Service

I loved that they went the extra mile to make sure I got the exact car that I wanted. They did not hesitate once they heard what I wanted, they immediately took the necessary steps to ensure I got my car, to my exact specifications. They did not try and sell me what was on the lot, knowing that what they had wasn't what I wanted. They kept me in the loop on every step throughout the process.

Friendly knowledgeable staff

Our sales rep John, was extremely helpful and knowledgeable. We enjoyed working with him! Would definitely recommend both your dealership and John.

sales and finance staff

fast service and friendly staff. This was my first visit and it won't be my last. I will drive the 20 miles to get my car serviced.

Great Service

The customer is given great amounts of attention at the beginning when you bring the car, in the middle as the mechanic finds problems and then a follow-up call the next day to see if everything is satisfactory.

Great Service

I was kept aware of what was being done. As always everyone in the service department is great and very helpful. They always do their best.

Great sales man

Les Hudson is a great asset to your company. This was the fourth VW we bought from him. I will buy my. Ext one from him as well.

Great all-around service

Very thorough about what type of services would be performed and also about upcoming recommendations. Also were not pushy when suggesting other services needed in the future.

Great service

Got in and out in a timely manner nothing more to really say I just had the oil changed thanks

Service

Dealing with Amanda who does exactly what she says in our conversation regarding scheduled maintenance , etc., in a pleasant, timely, professional manner.

Amanda is a good representative for Bachman brand.

Your employee, Amanda, is one of the primary reasons I continue to bring my car to Bachman's service department. She is very thorough, professional, courteous, and kind. She is quite knowledgable and makes sure my car is repaired correctly and on time. She always communicates promptly and makes a follow-up phone call. Kudos to her!

Welcome to Backman, a Great Car Dealership

All is well at Bachman. The staff is knowledgeable, kind, and I enjoy being there even if the wait is 1 hour +. I always know they are working hard to get my car serviced and back on the road in excellent condition. They provide all I need while I wait for my car: coffee, internet, comfortable surroundings, and a clean bathroom. Can't think of anything to improve on that.

Service for our Beetle

Easy!Easy to make appointment, easy to get the time I needed, easy pick up, easy understanding of what my charges were going to be, easy payment with the cashier (thanks for our rewards, too) and the staff is easy to talk to. They even know our name when we walk in the door.We especially appreciate that Roy Will called us about an irregularity with the overall inspection of our vehicle.There was a "bubble" on a tire that we purchased elsewhere. We were alerted in time to go to the tire shop and have it replaced the same day. This could have been a disaster waiting to happen during cold and perhaps dangerous weather. Thanks Everyone!!

Professional treatment.

Everyone was very professional. They answered all my questions and kept me informed as to the progress on my car's service.

Bachman VW Rocks

Amanda and everyone were polite, professional and efficient, and got me back on the road earlier than promised! Thanks guys!

The Island Grey Adventure

When initially speaking with Josh, he was up front about pricing and took immediate initiative to attempt to work with me on pricing pertaining to the car I originally called about. Despite not being able to get me the price I wanted on the original car, I appreciated Josh's prompt callback and concise directness. When I showed interest in another VW CC in their inventory, Josh called me on the first available business day. He made an effort to thoroughly listen and understand my circumstances and was willing to accommodate me financially and logistically in order for me to realize my purchase. Josh E. was instrumental in assisting me with any confusion I had over customer information processing and communicating with my loan office. Thane showed an exceptional level of consistency in his communication with me. He was able to adapt to my form of dialogue on a daily basis and made sure that I was confident in my buying decision. There are a number of ways, as an out-of-state buyer, that this entire experience could have gone awry and I'm very thankful and appreciative that the staff at Bachman were able to make this transaction as smooth as possible. Even their sales pitch for their extended warranty did not make me feel bullied or cornered. It was evident that they have a higher standard of customer service ingrained into their sales formula and they were will worth the money.

Great service!!

I did not buy my new car at Bachman but did make the purchase locally. I have been to the dealership twice for service work. The first time I needed wiper blades and Roy asked me to pull into the bay so he could install. He thanked me for my business and would not allow me to pay for his services. My second experience was also with Roy. My wipers quit working and we were expecting freezing rain. Roy worked me in immediately and in less than 30 minutes I was back on the road with functional wipers.Roy is an asset to your organization. I will have my car serviced at Bachman from this point forward.Please congratulate Roy on a job well done!

Great service, Friendly manager

I was very well informed about every step of the process and my service manager contacted the dealer (Swope Clarksville) I bought my car from to find out about my extended warranty to save me money on the repair since I did not have the paperwork in the car. That's going the extra mile in my book.

Fast friendly service

I needed a quick check and they got my car in right away and everything done within 30 minutes. They showed me the filter that needed to be replaced and explained the cost in advance.

Quality service.

Ryan Hutchings went 'above & beyond' regarding customer service. He answered all my questions and handled all my issues professionally.

New to VW but worry now .

The shuttle service , in 15 years of doing business with Toyota I had never received such a profesional and friendly customer service like the shuttle service from VW. Friendly and a professional guy. Excellent service !!!

Love my new car!

Carter made everything as easy and simple as possible throughout the entire process. He made sure I found a car that I loved!

Great First Purchase Experience

All of the staff that I dealt with were extremely helpful and willing work with me on any questions or concerns I had. At the same time they were very patient and never pushy.

best place to go to bring your car in.

It always has almost a family like atmosphere. The guy who has gave me a ride remembered me from a previous ride. And as always Amanda Hayes made sure I was taken care of. I really think she is very knowledgeable and professional.

Great service and great people.

Having the shuttle while I was waiting was an amazing perk. And Paul was a great guy to talk to.

My First Volkswagen-Thank you for the Help

They were very friendly and honest about the car buy experience, they took the time help me understand both the bank and dealership perspective on the prices, once that was understood the we begun the negotiation process of purchasing a car.once purchase was complete they explained every detail of the warranties and features of the car.

Awesome experience buying from Bachman Volkswagen

This was our first experience buying a Volkswagen and we are very excited about this new vehicle. The salesmen were great, not pushy or overbearing in any way. We drove the cars we were interested in and were not coearced in any way to try something we weren't . Our care was delivered in a timely manner, and met our expectations. Thank you for the good experience.

Friendly honest service

I really liked how the workers there approached you with a very kind and not so pushy way. They listened and then let us drive what we were interested in.

Great Service

I've always been very satisfied with my previous Bachman service experiences. I must have hit the dealership on a crazy busy day because I had to wait to speak to my scheduled service advisor almost 15 minutes even with an appointment. Based on my previous history with the dealership, I think this was an unusual situation and it will not influence my decision to continue to have my vehicles serviced at Bachman.

Easy process, but kept waiting

I was able to get the work done without having to hassle with a lot of paperwork or documentation. I appreciated the fuel door recall having been looked up and fixed. I wouldn't have known about that otherwise.

Bachman VW service dept

called to schedule my 20,000 mile service...Ja scheduled me for the next day and they got it done promptly. Ja is GREAT!

Another good experience at Bachman service center

Quick, kept me up to date with service and got me out the door by the time I needed to leave. Friendly service.

Great service!

Les and the rest of the team at Bachman weren't pushy at all, and they were available to answer questions whenever. Very professional team and took care of me very well.

Very Satisfied

This was my first time purchasing a vehicle by myself, and I was very satisfied with those that helped make the process easy. At one point I was very confused and some paperwork had to be reconfigured, but the employees were understanding and patient with me, which I appreciated very much.

Great people!

took care of me right away, shuttle ride with Paul was great, they called once the car was ready, they washed the outside of my can, and gave me chocolate :)

Ending one lease and getting into another lease.

Everything was great! Drew Redmond was awesome and answered any and all questions for me. He went the extra mile to find out different prices for different cars. Drew took the time to get to know me and give me the best possible solution for my situation.

Service and sales

Amanda always makes sure that my EOS always has the best care and servicing. She is the only reason I still go to Bachmann at all. The sales staff is disrespectful and incompetent. Never return calls. I have been trying to get information about the 2015 EOS with no success until Amanda found the information I needed. She treats everyone I send to Bachmann especially my mom. Amanda is the only person at that dealership my mom trust. Thank her for her excellent customer service. Bob Reves

Good Experience!

No pressure sales team. I felt the sales personnel were honest and upfront. Price was very attractive. I have not had to service the car yet. This is a TDI with 6 speed manual. Mileage is amazing (Average 42mpg overall, with over 50mpg average on highway). Power is impressive, especially considering the fuel efficiency.

Professionalism

Everyone was very professional. John seemed very in tuned with our car needs and directed us to the car we purchased when we first got there. He allowed us to test drive several cars, had them pulled up, warmed up and ready when we returned from the previous drive.

Great Service!

Loved the kind sales person that helped me. I think it was Jennifer and she came out to help when it got backed up even though she looked really busy. Also LOVED the complimentary car wash. I've always wondered why my other dealership didn't offer that.

Clean and comfortable.

Without an appointment, the timeframe for repairs was more than satisfactory. The analysis for repairs were most friendly and through. Hospitality all around was warm and friendly.

Welcoming

The atmosphere is very welcoming. You located the car I wanted and promptly negotiated a dealer trade. I believe the pricing was fair.

Bachman VW

Bachman VW has always been great with service. We have had several VW's over the years. I drive a ton for work and seem to regularly visit the service department for oil changes and flat tires (Fun I know!)!! Amanda my direct contact at Bachman is wonderful! Also if you are waiting around for a while getting work done, they have a nice break area and if you can work remotely you are good to go!

Great service

My experience with Less was more than a great experience. He was attentive and made me feel extremely comfortable while purchasing my first car.

Great Customer Service

John was great and explained everything about how the car worked which I had not ever had anyone do before.

Great Experience

My salesman, Steve Ullman, was very personable and extremely helpful in making sure I knew all the 'bells and whistles' on my new Passat before I drove off.

Friendly, helpful staff

They were friendly and made sure to check for recalls without me even asking them to. That's going the extra mile.

Transaction made easy

Bought a 2015 VW Golf TDI. Carter and the staff made this transaction very pleasant. No pressure, no nonsense, price was stated up front and was as advertised. I needed a means of transporting the new car home as I live 2.5 hours from Louisville and did not have a driver, I didn't trade the vehicle that I was driving in, the other sales people made arrangements for me to rent a dolly near the store. The finance manager was very good, found the financing with terms and rate that made this purchase possible.Carter has called me twice to see how I was doing with my new car.

Incredible staff and atmosphere

Friendlyness of your staff. No pressure atmosphere. They also clearly and accurately described the price of my vehicle and the payments based on the loan I would acquire. Additionally, Jim was a very pleasant salesman, he went above and beyond showing me the bells and wistles of the golf that I purchased.

Complimentary Shuttle Service a Plus!

I was please with you complimentary shuttle service & especially the driver, Paul. He went out of his way to call me several times during the day to see if I would need a return trip. All staff was very polite and helpful.

BACHMAN VOLKSWAGEN - LOUISVILLE

From the beginning to driving out i was treated with respect. We negotiated on the trade value and the '14 Passat TDI. Carter communicated clearly the features of the vehicle. The finance office was vert good, and all terms were clearly defined even to the point of some redundancy. Since the purchase i have visited the store with questions and purchase of a couple of after - market items. The level of concern for the customer remains top notch. By the way the car is great.

Klaus Von Volkswagen Thanks You

The service manager was courteous, professional and understands all the nuances with new cars, .i.e. that light that comes on when you accidentally turn on the cruise control (Who invented that symbol?). She didn't give me that crazy look because I named my car (Klaus Von Volkswagen).Also liked the coffee!

Service Checkup

Amanda Hayes is a pleasure to work with, and so is everyone else I interact with at the Service desk.

Great service; great staff

The staff was extremely helpful. And Alicia was exceptional.Paul took me home and brought me back and I couldn't be more appreciative of his service - extremely accommodating.

Great selection, friendly sales associates

My sales associate (Carter Hancock) took the pressure off of buying a new car. He helped me understand the cars I was considering and gave me ample space to make my car buying decision. I had researched several small cars and was happy to have both of my top choices on the lot to compare in person.

Great Service and driver

Pick up driver came to my house so I could retrieve the car. This made I'd easier on my wife and I. Thank you code offering this service.

Head light needed to be replaced

I didn't have an appointment. They worked me in very quicklyand completed the job in a very short time. Every one in the service department was very friendly

Wonderful Experince!

Amanda is a tremendous asset to Bachman! She is ALWAYS cheerful and willing to help. Her knowledge of the vehicle is incredible! Everyone that I encounter anytime I bring my car in for service makes it a positive experience.

Great service and competitive price

competitive sales price of the vehicle, and sales person explaining all the info related to the vehicle.. and Finance person JOSH took care very well in securing the good rate to finance the vehicle.

Bachman VW rocks

1. Sam kept in touch with us, without hounding us between our initial meeting and our purchase.2. No hassle pricing and realistic trade in value offered up front3. Everyone was friendly and respectful to us

Sportwagen TDi

I liked that Drew (salesman) provided a reasonable price on a car within a few minutes of me sitting at his desk. It was comparable to what my internet research said I should pay.

Always do your homework online before you go look

Our salesman never showed any frustration, in our pursuit to find the "right car for us". We also like the laid back way we were dealt with at Bachman, versus some of the others, who though they acted professional, still made you fell like you were on the TV show, "Deal, or No Deal". In that other guys showroom, we kept expecting to see Howe Mandel walk out with keys to some box.

2nd Buying experience from Bachman

Josh Edgar worked with/for me like he knew me personally. I currently have credit issues and he worked 2-3 days to get my deal done. I had already been turned down at 2-3 dealerships. That didn't stop him from trying his best. I really apreciate how hard he worked for me and how he kept me informed of what was going on with my purchase. The vehicle that I bought I saw online. I completed the financing then test drove then signed paper work. Everything went smoothly. This is a really good dealership to buy from.

Great service

Everyone was so pleasant and nice to me. Enjoyed seeing Les and visiting with him. Ryan took such good care of me as I had my car checked out. Paul shuttled me back and forth so I could have lunch. Appreciate such good service!

Friendly and promot

Roy and crew were excellent. Very friendly and made sure that every issue I had was addressed. They even went as far as to help clean the Blue jean stains out of my seats.

Good Buying Experience

It's clear that Bachman cares about their image. I feel that they always take the extra step to assure that I'm satisfied with everything. Lot's of personal attention to details.

Alicia is a peach

Alicia called several times to keep me apprised on the situation. Allowed me to extend rental when my meetings ran over and finally, saw that the car was washed before returned.

Great service!

The salesman were very knowledgeable and honest. They were not pushy and reassured us that we were making the right decision. I will always be a Bachman customer.

great sales team

The sales team was friendly, professional and wasn't pushy. The sales team listened to what I wanted and did not try to pressure me into a sale. I despise car shopping, but your team - specifically Monserrat at Bachman VW - made this a very pleasant experience

Great new car buying experience

Our salesperson Steve Ullman was the thing that made our experience so gratifying. He was not pushy and listened to all our concerns and went out of his way to get what we needed to make us buy a new car.

First Class Experience all the Way

As before, exceptionally considerate and polite. Finished ahead of time. Brought the paper work to the nearby Dairy Queen for me to sign as I finished a late breakfast. Delivered my car to the Dairy Queen door!

Excellent customer service

I had some miscommunication during my initial service, and the whole team made sure I was treated correctly and the the problem was taken care of. I would really like to thank Alicia, Jennifer, and Brian Davidson for all of their help.

Quick visit, great service!

The ease of dropping off my vehicle and receiving a ride to and from my office was wonderful, thanks to Paul for that ride. Roy Will was kind and helpful to me as my service consultant. Thanks for both these men for making my trip to Bachman VW a great one!

Great service

Everyone at the service desk was very helpful. My car was brought in unexpectedly.The service department was able to get me in and do the lengthy repair ahead of the predicted time. One note..my repair was quite costly and I was surprised to see that my car had not been washed.

Great sales and finance team, good selection

Our salesman Drew was excellent, it was the second car we have purchased from him. Henry and Josh went above and beyond on financing to make it possible.

great service

Soon as I walked in I was greeted by a person very well knowledge folks there salesman Carter outstanding man was a big help finance guy too

Excellent customer service

Sam made the whole experience easy and enjoyable. Fantastic customer service. I'll be sending my friends and family to him for their next car purchase!

Amazing service!

This was the easiest most stress free experience! Les Hudson was extremely helpful, honest, and professional. Josh, the finance manager was very thorough and took the time to explain everything in detail and answer any questions that I had. Both of these gentleman were awesome! I couldn't have asked for a better experience!

Great service

My service advisor Ryan was great! Very informative and timely with updates on my vehicle. He even gave me a ride back to my work when the shuttle driver was not available. Great service!

Great Sales Experience

I really liked how Donna worked with me. She saw that I was nervous about buying a new car and wasn't going to tolerate any high pressure sales, so she talked to me like a normal person. It was like having a friend with me to make the purchase. She did a great job!

Great experience all the way through

Drew Redmond gave us a great sales experience by focusing on the information we needed and not the sale. We felt very comfortable with our purchase and more importantly felt it was an excellent fit for what we needed. The routine maintenance on the vehicle has been top notch so far also as Roy in the service department is very customer friendly and dependable.

Great Customer Service !

The girl at the customer service (I apologize I forgot her name I think it started with an "A") she was very knowledgeable and pleasant and did everything to make sure we were happy when we left. Kudos to her. 5 Stars

Thumbs up buying experience

Drew Redmond is top notch. He was wonderful to work with and provided information that was instrumental in the decision making process. While I generally hate the thought of buying a car, the overall experience was very positive and I'd highly recommend Bachman.

Drew Redman > other salespeople

Drew knew a lot about the Golf. He was more educated than any other dealer I had spoken to regarding my 2015 TDI.

'06 Jetta TDI intermittent electrical repairs

I have been having a lot of electrical intermittent problems. Every time I bring the car in on a tow truck, Amanda is right there to help me out. The problem gets diagnosed and the parts ordered. Bachman service has improved vastly over the past several years. Amanda has had a lot to do with that change.

Honest and efficient service

Everything. Friendly, courteous and professional staff. The work is done promptly and correctly, and they never try to sell me something I don't need. I pre-authorized several items if I needed them. I would not have questioned these items if the service department had said I needed them. The service department said I did NOT need the items I had pre-authorized thereby saving me a couple hundred dollars at least.

No pressure - and a fun few hours with Drew

We had seen several commercials about the Volkwagen specials on TV and then we started researching the hybrid Jetta. We really thought we were going to get a Prius, but decided we should drive the Jetta first. We worked with Drew Redmond, who is such a nice guy. He knows his stuff and takes more of the "information" approach as opposed to a swarmy hard sell, "What can we do to get you in this car tonight?"Drew was knowledgeable and also was able to work with Jeff Pence to get us a great trade-in allowance for our 2010 Corolla. We had gone to CarMax and they offered $9000. We had in our heads we wanted at least $10K and ended up with well over $11K, which was great.Drew took his time and really introduced the car to us, getting all the bluetooth set up on our certified 2013 Jetta hybrid! It's always a 3-4 hour ordeal to buy a car from start to finish. The good thing today was that it was fun talking and laughing with Drew, who is so good-natured.It's the second time we bought a car from this dealer, and without question, they will be the first one we go to when it is time for another car! Highly recommend it.

Excellent service and help in dealing with VW Corporate

The crew at Bachman is very helpful in getting my car fixed when out of warranty. I had a High Pressure Fuel Pump failure at 139,000 miles which essentially totaled the car. When I called VW they told me they could not help me. The dealership was able to get VW to pay for the repair.If you have a TDI from 2009 or 2010, be aware that the HPFP has a weakness causing total failure. My car is the third into Bachman THIS WEEK for the same problem. VW has paid for this failure, but should probably issue a recall.

Great Service

Our salesman, Carter Hancock, graciously listened to our needs and asked us about our desired features. After hearing us, he pointed us towards the perfect vehicle! He didn't pressure us. He was gracious and patient. When we returned to purchase the car late in the afternoon on Saturday, he and the rest of the Bachman team worked to get our settled beyond closing time. Everyone was gracious, made us feel welcome, and met our needs. It was the best car buying experience I've ever had and I was dreading the task!

Great service.

Your service department is very efficiently run, and Roy, in particular, acted in a caring way about my safety before and after the appointment. Alicia was also friendly and most competent. Thanks to these folks, Betsy

Love my Passat

Everyone was really friendly, helpful, and honest. Communication was great; I even got a call a few days after I bought the car to make sure everything was going well. I didn't feel pressured into buying a car, and I felt like I was able to take the time to make sure I was buying what I wanted.

Excellent experience

I felt like I was being treated fairly by everyone invloved in the process. It seemed like they had my best interest in mind and were able to recommend models to me that matched my priorities. The financing, terms, and warranties were explained to me in very clear terms that were easy for me to understand.

Excellent experience purchasing a used car

Low pressure salesperson (Charlie Ogle) with some very good used product. There was a minor oil leak which they fixed even though it was not covered by the standard warranty (and we did not purchase any extended warranties). I would easily go back to this dealership and would (and have) recommended it to my friends. I originally went to Bachman because a friend in the industry (but not associated with Bachman) recommended them. A friend who is very particular also recommended them. I now understand why.

Bachman Auto Group

Not my first purchase with Bachman Group. Honest and not the stereotypical "car salespeople". Checked with bank as well and was a better deal, overall, to go with dealership financing.

Service and Maintenance Review

The person that worked with (Roy) did an excellent job of keeping me informed, checking on coverage under my warranty, and discussing options. This is the second time that I have dealt with him - he provides great service to your customers.

Nice experience

We came in with a specific automobile in mind, weren't pressured into looking at something else when it was no longer available, and received prompt notification when a similar vehicle became available.

Great experience

Exactly what I expected. They told me two hours and it took two hours. Comfortable waiting area and courteous staff.

Excellent! I couldn't beat the value!

John Vanderhoff was my salesman at Bachman. Though I showed up late in the evening on a Friday, he was still very helpful and allowed me to test drive the styles and stock #'s that I came to see. I did not feel pressured to commit that evening and was open and honest about my plans to test drive another brand. I returned to Bachman the following day to make my purchase. There was no comparison in the value offered for the price.

Great service, friendly staff

The service department and Alicia were very friendly and helpful. They kept me updated daily and as soon as they had information they shared it with me. They were upfront with timelines and cost estimates.

Three and counting

This is the third VW i have purchased from Bachman and my fifth VW overall, and I can't understand why anyone would go anywhere else. I brought my Passat in to exchange for a Golf (downsizing seemed the right thing to do), but left with my second Jetta Sportwagen, instead. I couldn't be more pleased. Sam Kennedy listened to my expectations and explained all my options thoroughly and accurately. I am extremely pleased with my selection, and the entire process couldn't have been completed more smoothly. I am already thinking about my next VW from Bachman; hopefully, it will be the CC.

Great experience

Friendly people who worked with me to get the car I wanted. Very personable and knowledgable sales people. Sam, and J did a great job.

Great Service, as usual!

My overall experience yesterday was excellent, as usual. Mr. Roy Will of the VW Service Dept. was professional with his evaluation of my car's needs, kept in communication regarding issues that came up, and in the end had my car ready sooner than I expected.and washed! All of that with his great sense of humor! Also, Paul the driver was wonderful - dropping me off and picking me up. Actually, I didn't think I was going to need to be picked up but he gently gave me his card "just in case." He was right! All in all, Bachman always excels with great service. Which is probably why I'm on my third car from the dealership!

Easy to understand sales process

simple, straight forward, easy to understand process and no sales gimmicks. Salesman easy to talk to and made process painless.

Wonderful experience

Erin was wonderful! Patient, never pushy! Unique car buying experience! I felt I had a friend in the process, not someone trying to make a sale!

Good experience!

The staff at Bachman made everything easy for me to buy a new car. No one hassled me and Drew made sure he could get me exactly what I wanted. I was in and out within an hour.

Timely Maintance

I loved that the staff was friendly and knowledgeable. I also appreciated the fact that though it seemed busy, my car was taken back quickly and the service was completed in a timely manner. I also am pleased about the new rewards program in which I can earn cash back for having my car maintanced at Bachman.

Awesome People!

Keeps taking away all 5 stars, but you all are excellent!! Thank you so much for being friendly. It's nice to have that. People who talk to you and let you know they will take care of your car like it's their own makes anyone want to come back!

Happy with new Jetta Sportwagen!

We were treated with respect from start to finish by everyone at Bachman's. Even the smallest details were addressed. Thane and Jay took time to explain and guide us through the process. I really appreciate that the car was clean and ready to go. The employees who take care of prepping did a super job.

Driving a new VW!!!!!

After recently buying a new vehicle 6 months ago (not a VW) and having that sale totally botched I was ready to get rid of it as soon as possible but afraid to get burned again. Since I previously owned a Jetta I knew the reliability and was ready to jump in. Bachman had the best prices and selection, even better than closer to my home. I went in knowing exactly what I wanted, they had it and I drove away with something that 'fits' me better than previous car. I would HIGHLY recommend this dealership.

Great experience

Drew was great. Car buying can be stressful and he took the stress out of it, leaving the excitement of a great dependable car.

Bought new VW Jetta

After recently buying a new vehicle 6 months ago and having that sale totally botched I was ready to get rid of it as soon as possible but afraid to get burned again. Since I previously owned a Jetta I knew the reliability and was ready to jump in. Bachman had the best prices and selection, even better than closer to my home. I went in knowing exactly what I wanted, they had it and I drove away with something that 'fits' me better than previous car. I would HIGHLY recommend this dealership.

We are impressed with our experience!

From the time we requested information online from Josh B. till we drove our Jetta Sportwagen off the lot less than 24 hours later, we were impressed with the helpfulness and professionalism of the Bachman VW group. Our salesperson was Thane and the long process was made easier with his attention to detail and willingness to address our questions. We never felt pressured or dismissed. Management has set a standard for an atmosphere of respect and quality and it shows in many ways. We are very pleased with our new car and are glad to know that any problems can be addressed with a phone call. One convenience that would have been nice would be more chairs in the large open main area. There were only 2 chairs and a small table tucked behind one of the show room cars. All in all, this was a good experience and we will speak highly of Bachman VW every chance we have. Thank you for being kind and caring as though we were the first customers you've ever had.

Bachman survey

Everyone was very courteous. Completed service quickly and made sure I was comfortable while I waited.

2014 VW Beetle TDI Convertible Buyer

CARS.COM notified me that that Bachman VW in Louisville, KY had the 2014 Beetle convertible that met my specifications. Louis Wilberding, and Drew Redmond recognized me as a buyer not a shopper. They also provided me with product information I requested. The price quoted me wasn't the lowest I'd received but I liked the professionalism of Louis, and Drew.

wonderful experience

The people were extremely friendly/ helpful. Amanda behind the service desk, and the two people at the parts counter were all wonderful. The quickness of getting my car repaired. The Bachman chocolates were delicious!

Great Buying Experience

No high pressure sales pitch. Product spoke for itself. Sam was a great salesman. He's a keeper, take care of him! He will continue to make your dealership money.

Survey

Wanted to comment on one of your employees, Cheryl Bryant. What a wonderful job she did. Very helpful, went out of her way to make sure we were satisfied with the service we received. I will definitely utilize your services again.

Great experience.

John was very responsive to my needs and questions. I never felt pressure from him at all. I also appreciate that the buying experience with Bachman was very easy. No big markups over invoice price.

awesome customer service!

Amanda kept me updated on the progress of my car.Also, she had my rental ready for me within 5 minutes of my arrival to pick it up. She was awesome!!!

Great service

Erin, our selles woman, was absolutely wonderful to work with. I went to many car dealerships and she by far with all my expirence dealing with car dealers, exceeded my expectations.

A Bitter-Sweet Experience

the service advisers like Cheryl and Amanda were outstanding and supportive of Customer needs. The flexibility to help an unplanned, out-of-town traveler was much appreciated.

Backman VW Sales, Service and Parts -- AAA+++

Very knowledgeable, courteous and helpful sales and parts staff. Willing to take the time necessary for a family to make a well informed decision. Timely processing of all documents and great vehicle pricing.Drew was a phenomenal salesperson and absolutely will recommend and buy from again when/if possible.

EXCELLENT SERVICE AND COMPANY

AMANDA COULD NOT HAVE BEEN MORE HELPFUL, INFORMATIVE, COURTEOUS AND PERSONABLE, EFFICIENT!HIGHEST WOW CARD TO HER, AND PLEASE PLACE IN HER MERIT EVALUATION FILE!DAVID WORKED ON THE PROBLEM AND DID AN EXCELLENT JOB. I DO BELIEVE HE HADN'T HAD LUNCH TILL IT WAS ALL DONE. SOOOOO APPRECIATE GETTING THE MATTER TAKEN CARE OF ON A SATURDAY.PLEASE GIVE THE HIGHEST WOW CARD AND PLACE THIS IN HIS MERIT EVALUATION FILE!WONDERFUL COMPANY TO DO BUISNESS! THANK YOU

Very pleased.

I just purchased a used Dodge Challenger and I was very pleased with the whole experience. Erin Polley was very easy to work with and answered all the questions I had. This was by far the best dealership I've ever dealt with.

Service

The people were great and friendly. They were considerate of my time and kept me informed of the process throughout the repairs.

Timely professional service

Called last minute and Bachman got me in the next day. Started work on the car immediately and had it ready when they told me it would be done. Extreme attention to detail servicing wiper fluid etc. this is an area where others fall short.

All Around Professionals

Salesperson, Service rep, and Financial salesperson very knowledgeable, ready to answer all of my questions and offered instructions. Erin Polley was especially professional, knowledgeable and sociable. With her advice, I made a great car purchase and I learned how to care for my car in the years to come. The people of Bachman made me feel included in the car manufacture and maintenance world, and that they were on my team.

Great Waiting Expierence

My customer service liason was very personable and checked up on my multiple times to tell me how the process was coming along. This was nice since I knew how much longer I would be instead of just waiting.

Great customer service!!

Although the wait was long, the service was great. Due to the long wait and technician pulling the wrong vehicle before mine, the staff took care of the bill for my service and even have me a VW drinking bottle.

Great service experience

Service is prompt, service rep is courteous and informative, calls to update progress and inform me about items that may need attention.

2014 Passat TDI

My Sales Associate (Erin) was very friendly and knowledgeable on the VM line of vehicles. I've bought several new cars and this is the first time any dealership has afforded me the opportunity to take a vehicle home for the day in order to better assist me with my decision. The finacnce department was very helpful in helping me weigh options and in choosing the right option for me.

Great service, beautiful facility, and chocolate!

I was greeted immediately. Person was courteous, prompt, explained everything thoroughly, and offered a place to wait and asked if I needed anything else other than the recall service.

Great waiting area, clean facilities!

Nice waiting area; liked that service advisor periodically come to provide an update/status of work being conducted on the vehicle.

friendly service and we'll appointed wait room

I was greeted right away and was offered an oil change which I rejected but appreciated the reminder. I had a clean cool waiting area and was ready to go in less than two hours. The coffee and clean restroom were nice also.

Excellent customer service

Everyone is friendly and straight forward. They go above and beyond to let me know what's happening with my car and answer any questions/concerns I might have. This visit they even took it to the body shop to get a quote on a scratch I had gotten. Top notch customer service

Great service

My sales woman was excellent. She listened to everything about my new car. I will continue to use her as my car sales person. No matter what dealership she works for

Great Experience

I just recently purchased a 2011 Honda CRV and absolutely love it!! Everyone at Bachman made it an easy and fun experience. As soon as we arrived we were greeted by Drew who was super knowledgeable and more than willing to help us. We never felt overwhelmed or pressured into anything which was very refreshing. When I came to pick up my car they made sure it was spotless! Thank you for such a great experience!

Excellent!!!!!!!!!!!!!!!!!

John V. was an EXCELLENT Sales representative for the Bachman TEAM!!!!!!! NO.1... All the staff that I dealt with were courteous, friendly.... May God Bless!!! Larry Cummins

Great team = Great Experience!

I was looking for a new car and needed to be in a vehicle that was safe and fuel effecient, what a pleasure! I was never pressured and never lead over to a vehicle that was not in my scope, it was a great stream lined experience and everyone there was ready to help if need be. I will always purchase a vehicle from the Bachman team, I only wish that I had not purchased a car earlier for my wife in another state as she also would be driving a Jetta! Go take a look for yourself, I promise you will not regret it! Great brand, great inviroment fantastic group of people!

Out to make the most $ at customer expense

I found a car that I liked at Bachman VW. It was a 7 year old used car. I went to Chase bank (my personal bank) to get pre-approved for the car. They told me that since the car was 7 years old I would have a hard time getting approved at a bank branch. They told me that I can apply for chase auto finance at Bachman's dealership. They also told me that if they approve the loan at my local chase branch, then they will definitely approve the loan through Chase Auto Finance at Bachman. My local banker told me that I had to wait 24 hours for a result from the local branch, but I could go ahead and talk to them at Bachman about purchasing the car. When I went to negotiate the price, they car salesman, Les, told me that we could try to finance through Chase Auto Finance on the car lot... like my banker told me. I spent the entire day negotiating the price and they told me I was finally approved for the loan. I decided to go ahead and get financed at the dealership. Les told me that "Chase wouldn't even approve your loan." but Huntington Bank did. I was disappointed because I wanted to finance through my bank and not Huntington... but I also really wanted the car. So I agreed to buy the car, financing it through Huntington. I sign the paperwork and the accountant at the car lot, Josh, tells me that Huntington gives Bachman some sort of special deal for signing people to Huntington Bank. The next day my local banker tells me that my loan was approved. I told her that it wasn't possible because I got denied through chase auto finance.... After calling Chase auto finance, I found out that my credit was never ran through them at Bachman and that they didn't even care to try to finance the loan through Chase... because they would miss out on a deal from Huntington. They lied to me... now I am jumping through hoops trying to set up payments with Huntignton bank... Did I mention that they gave me a worse interest rate than Chase offered? Also Huntington won't let you make a payment over the phone without charging you $12. I'll never buy a car from Bachman again. They are liars. If you do, don't buy one from Les... and definitely wait to hear back about getting pre-approved.

You'll be surprised!