AutoTrek
Customer Service: 3.4 Buying Process: 4.7 Overall Facilities: 4.0 Quality Of Work: 1.5 Friendliness: 2.0 Pricing: 1.0 Overall Experience: 1.0
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False hope
Very disappointed in this dealer. We put our faith in Charlotte to find us the perfect truck and when she did, we agreed to purchase it from out of state. The delivery was going to cost $1145 so we asked if we could fly out and pick it up in 3 weeks. She stated that the dealer in Oregon didn't have room to keep it on the lot that long and promised we would have the vehicle in 10 days. Eighteen days later, the vehicle was finally dispatched for pick up from Oregon and we received it four days and $600 later than if we had flown out and picked it up ourselves. She also screwed up our taxes which ended up costing another $2119 and made promises of getting us wholesale prices on anything we needed for our truck. We checked her prices on tinting and they were $100 more than retail
Quick response time
Email them and got a response the same day. Friendly people and very helpful.
Disappointed
I have paid with cash for several years there fore no credit . I bank with Sooner Credit Union and applied for car loan. Was told I had to go thru Jose at AutoTrek,. I spoke with Jose once told h what I was looking for said he would call me back. He never did. I spoke to person at Sooner Credit Union told them never heard from Jose at AutoTrek They told me Jose told them he has called me several times, and I can't make up my mind what I want. Not true! Too bad Soopers Credit Union will not let you go to someone else as a car dealer.
Great car buying experience
Being that I have worked in the car sales industry before I write this review from a experienced perspective.... I recently purchased a 03 escalade from AutoTrek, Larry Evans (ex Denver Bronco alumni!) was my sales representative. Professional, low pressure, HONEST, all qualities that were exhibited through the entire process. Also would like mention Steve in finance, excellent terms professional stayed within my budget!I will be a repeat customer.I would recommend to a friend
Bad service, Bad product
I purchased my first car through Autotrek. I am very disappointed in the service, and vehicle I received. It was important for me to go through this process on my own as a first time car buyer. I let Jose know that I would definitely be nervous about the process. Jose found my car for me, a 2007 Acura TL. I was in love with it. I took it home, and noticed that the power steering wasn't working. I had my dad an my brothers look at it, and they noticed that the serpentine belt was in very poor condition, an engine mount cap was nearly gone, and the fender looked like it had been repaired in a home shop, granted I did look at the car before I purchased it, and I just didn't pay much attention to it, I had put a huge amount of trust into the dealership, that was my biggest mistake. Jose had also failed to point out any of these flaws before I purchased the car. I took back my car to get the power steering fixed, and sure enough when I got the car back the power steering still did not work correctly. The car had large chips in the windshield as well. Autotrek sent someone out to my house to fill the chips... They never showed up. Dean the owner of Autotrek set me up with a temporary vehicle which was a very nice car, I do appreciate those efforts. Unfortunately when I got the car back there was a crack in the windshield and a small dent in the front bumper. At that point I just wanted my car, and I never wanted to deal with Autotrek again. Since June 2014, I've had to replace my tires, which literally fell apart, I've had to buy a new battery, the cheaply replaced steering column make a whining noise when I turn, and my trunk doesn't open. All of these problems conveniently happened after my 3 month warranty was up. I would not recommend Autotrek to any first time car buyer. It is unfortunate that Eagle Legacy credit union will not allow you to go through any other dealership using the first time car buyer program.
Review
I thought Kevin Collins was great and I love my Saturn!
AutoTrek is a great place to buy a car.
We have bought several cars at Auto Trek over the years. Very happy with the service and with the cars.
Mileage: 116770
Color: Silver
Transmission: Manual
Body Style: Convertible
City: Littleton, CO
Engine Type: 1.8L I-4 DOHC, variable valve co
Mileage: 45277
Color: Gray
Transmission: 5-speed Automatic
Body Style: SUV
City: Littleton, CO
Engine Type: 270 hp 4L V6
Mileage: 92174
Color: White
Transmission: Automatic
Body Style: Hatchback
City: Littleton, CO
Engine Type: 1.6L I-4 gasoline direct injecti
