AutoNation Volkswagen Las Vegas

Waste of time

Brought car in because of no lights on the dashboard. Found 2 "faults" on the diagnosis, but could not fix these. Wanted 4 hours and another $400 to "further diagnose." Crazy I am not! This is the second time this dealership has pulled this stunt. No way was I spending $500 to figure out why dash lights don't come on! This dealership also overcharged me for my Beetle when it was new. I was paying cash and when the car came in, the salesman said he could sell the car immediately if I didn't get down there that day. ( I should have let him.) When I got there, the sticker mysteriously disappeared. I will NEVER deal with ANY Autonation company again.

Dorothy

I was satisfied with the service, however, my check engine light turned on shortly thereafter. I had a bad experience with the VW Dealership in Henderson. They disconnected the wire the shows the outside temperature right by the gauges. Then wanted to come back and were going to charge an arm and a leg to fix it. Luckily, my friend searched hard enough to find it that same day and just connected it again. So after that, I was told that when you service your cars you need to watch to make sure the job is done, and ask for any parts taken off, and that often times the service workers will mess with something to have you come back. So hopefully now the check engine light will turn off soon.

Car battery

My car battery needed to be replaced. Lisa went above and beyond to get the warranty extended for me. She is the reason I come back!

Great Service

Love my 06' Convt Beatle. Always see Lisa Abbott when I take my car in to be serviced, she's the best!

Barbara, in the office

I forgot to mention dealing with Barbara was also the best experience ever. In the past I would not recommend VW Auto Nation at all.I have changed my mind. I would now.Please note both Chris and Barbara where great to me.

They were helpful

They supported me in my search. I was treated with respect as a customer. They worked with me to make it happened. I am satisfied with their service.

Passat service visit

Top notch from vehicle drop off to pickup. Communication during the process and timely updates were great!

VW Beetle LV

Lisa was great making sure the process was easy and seamless. I took my car in for its first check up, oil change and tire rotation. Dropped it off in the morning and she called me when it was ready. When I picked it up it was so fast! Thank you Lisa!

Good service

Overall good customer service. Would recommend this place.

Service department

Very professional ,timely,good costumer service,convenient location,everything went well.

good car good people to deal with

I was referred to this dealership by another dealership in another state. I found the car I liked and needed here.Yoshwa Shields was knowledgable and concerned that I got the car that fit my needs, but was also the best for me personally. I am very pleased with this low milage well kept car. I also like its quality and design. It is quiet smooth and has every feature I want and is user friendly. The knobs and handles even seem right. Again, I like the car I ended up buying and am grateful for all the knowledgable and friendly people who helped me get it right.

Auto Nation Volkswagen

It was quick, easy, and got out at an appropriate time. The technicians were understanding and my car works great now.

30,000mi checkup mk6 gti

A simple in-and-out for the 30k with one requested fix on top of the normal checkup. (squeaking driver's seat). All handled quickly and expertly.

Yoshwa Shields at AutoNation VW

Yoshwa Shields is the go to guy! I came to AutoNation at VW and was greeted by Yoshwa who was very professional and easy to talk to. I told him the type of car I was interested in and within a few minutes we were test driving. I ended up finding my new car that day and the entire process went so smooth. He explained all of the paperwork with me and kept me updated along the way. There was no haggling so I didn't feel like I was being cheated. I feel so lucky to have found AutoNation. I will definitely be coming back to AutoNation VW for all my future car purchases. Thank you!!

Worse dealer store

ip on date 9-7-2016 after I left store I realize that they put more on my contract they never tell for dealer fees tax fees apr fess extended warranty and my car Ben driven 60 mill beafore I sign contract they sold me car as new not like use from 26.000 promising they charge me over 30.000 dollars after all I did go over ther in store to ask them why or returned my car General Maneger trow me out from store and parking lot they tret me if I came back that I'm gonna be arrested and charge for transposing my car got tehnical issue and I'm not allewed to go over ther

Last minute service stop

Great service! Took me to work and picked me up from same. Worked with me on priorities of what car needed so I didn't have to spend a lot of money altogether. Mark D. Took great care of me!

Great service experience

Pleasant experience. Always kept me up to date on stays of repairs.

Very friendly

Christopher Guilkey immediately greeted us when we walked into the service lane. Very nice and as us what the problem was and listen to everything we had to say. When told us not sure how long it's gonna take to find the problem, we waited in the lounge which they provided complimentary water bottles, coffee, and DONUTS!!! I mean what can be better then that?!?!? All in all it took about 2 hrs and they wash and tire shine your car too. Excellent job guys!

VW GOLF

I purchased my Golf from Auto Nation. It is not the closest VW dealer from me BUT it was the dealer that FOUND my car! So, out of loyalty. I returned for my oil change. Good value and service AND friendly, competent staff.

Auto nation VW

Jake in the service dept was just wonderful! He took his time to explain everything to me(sometimes more then once). He put me at ease. Now that's a 1st!!!!

Great crew at the service desk!

The people and the service desk were very eager to help.

Excellent customer service

It was a busy day so there was a bit of a wait, but the time went extremely fast. Everyone I encountered was extremely friendly.

VW Van

Excellent especially Jeff and the shuttle driver. My van is always returned clean and I get recommendations on what it needs. Jeff checks for recalls every time I am there.

Stay away!

The only reason I haven't sued them is because there is a helpful sales guy, Robin. If it wasn't for him, they would deserve zero stars. Their service department is a combination of incompetence and dishonesty. I had my jetta towed in for what should have been an easy 3 hour job, but after a week later they gave me the car back and I ended up stranded again because of the same issue only 2 hours after picking it up from the service department... Janine, the service manager, has no management or customer service skills. My car still has issues that I think are related to those terrible repairs and I am still waiting for the reimbursement check that they promised. Between the fact that VW lead me to believe I was buying a "green car" that is actually polluting 10 to 40 times what the EPA allows and the fact that their local "reputable" dealer is dishonest, I decided that while this is not my 1st VW, it will be my last.

Awesome service!

Awesome experience with service department and Jake Conlee! We hit something on our drive from Reno to LV. Made it to the dealership and it was clear that we were not going anywhere else. Jake helped coordinate with our auto insurance company for the repairs. He was persistent in ensuring it was fixed in a timely fashion and stood by his word about the cost. He was awesome! Car was fixed and we are happy.

Vdub fixed

Every single thing was perfect. No issues at all. From scheduling to pickup.

Tire repair

Overall, excellent and the service was great. They're always welcoming.

Yoshwa Shields, Sales Manager

As it advertising on TV and internet, I went to AutoNation Volkswagen VW Las Vegas to check out model year end sale deals. I drove home with a new Jetta in the same day. It was a good buying experience with knowledgeable sales and finance staffs.

Service at AutoNation VW

I was very satisfied with the service I got from my service advisor, Jeffrey Lopez of AutoNation VW.

oil change

I walked in and right off. I could tell they were very busy but I'm a patient person. When Lisa did get to me she was great and got my car right in for an oil change. As the time flew by my kids enjoyed a donut and water while I enjoyed much needed coffee. When my car was finished she explained everything to me and I checked out just as quick as I checked in. Thanks again lisa

Beetle Repair

The service manager was very considerate and helpful. They were very quick to fix the vehicle, and return it better condition than received. The service manager ever gave dealer information where the car was being shiped to my daughter and where she can service it.

AutoNation VW

I purchased my car a couple of years ago from this dealership and had a great experience. I return regularly for service. Lisa and the service department always takes great care of me and my car.

Worst customer service and car service

Jake Coleen (can't remember his last name) had a really bad attitude when I returned back with my car 4 days later, since engine light was still on after leaving my car at this dealer for service for 2 days. He acted like he was doing me a favor knowing that I had paid almost $1000 I don't recommend him nor this dealer to no body not my customers nor my family members

2016 Jetta

It was a two week process getting my new car, not because of the dealership but because of personal decisions. Yoshuwa was amazing through out the entire process, he kept in contact with me to let me know what was happing with paper work the whole time. He also made the process very smooth and saw it through he never pushed us off to another sales person. I've had my Jetta for a week now and I absolutely love it !

exceptional service every time

I have purchased 3 vehicles now at Auto Nation Volkswagen and have had nothing but exceptional service and always leave satisfied.

a little more than an oil change....

took my car in for an oil change, and found out I needed some fairly extensive repair work. service advisor Jacob was great, offered me loaner car, and kept me updated throughout the repair process.

Mr.JamesMcconnell

As usual, even with a change of personnel, very good.

Fast, friendly, professional

Agent Frank DiCerbo is a friendly person, he worked with you(not trying to haggle up prices). No hidden fee's and pretty clear on the numbers. I would highly recommend to a friend or family member. I bought a used 2012 GMC Sierra SLE and love it.

Lisa in service is great!

My check engine light came on a few weeks ago. Calling in to make an appointment was fast and easy. I always work with Lisa in service because her custom service and knowledge can not be beat! She always takes the time to explain the process and calls to give me updates on the progress. She truly goes above and beyond to get me back on the road as quickly and smoothly as possible.

Friendly and Not High Pressure

We almost hated to start looking for new cars because we dislike the high pressure atmosphere that we have encountered with past new cars. However, Frank at AutoNation was helpful and friendly without the high pressure.

service

Very good experience. Jeffrey was very helpful and the process was quick and easy.

All staff very friendly and polite

Since the moment my son and I enter the facilities, I felt that it was the right place to be. Costumer service was excellent. It was a Memorial Day and we had the opportunity to enjoy with your team delicious hamburger and hotdogs. It was a great experience.

Tire Service

Went to this dealership for a vehicle checkup and tire service. The experience was very pleasant. The facility is clean, and the service staff is courteous.

Paragon of Good Buisness

The staff at AutoNation VW Las Vegas (Alex S., Arnold and "Uncle" Chris) deserve kudos for being so incredibly friendly and adroit. They made the purchase of my new VW Jetta both straightforward and memorable. AutoNation VW Las Vegas is the paragon of what a good business should be.

Great service

Fast service. Very helpful. Great experience. Wish you guys best!

Great Service

Lisa Abbott is the best. She takes excellent care of her customers! If you visit the service department be sure to ask for Lisa!

Used/CPO car bought at AutoNation VW

My car was totaled in an accident in Vegas so I needed to find a replacement car within a week or so. After trying more than a few dealers in Vegas (and out of state dealers), I finally found a great price on a car at AutoNation VW. I checked out the CarFax, then drove to the dealer early on a Friday morning. I talked with the internet sales rep, Tyler, first (didn't see any other sales reps around). He had a no nonsense approach and was not pushy. He and the sales manager answered my questions, then Tyler took me out to look at the cars they had on the lot. We test drove one that I liked and I let them know I was interested so then we talked price. After the sales manager and I agreed on a price the paperwork began. Luckily for me, Tyler and the rest of the team didn't mess around when I told them I had a good deal on financing and didn't need to hear there finance deal. Although they did try to beat my rate, after a few minutes, they realized I wasn't interested and didn't push it. Overall, I think I got a great deal on a great car and so far I've been happy with everyone I dealt with at AutoNation VW. I'll admit that reading some of the reviews made me nervous, but so far so good. I've texted issues w Tyler that he resolved quickly and also took the car by the store to have them help me learn what 'normal' VW things its doing. After teaching me about it, I'm feeling smarter about the car (its my first VW). The only minor issue I had was that I think the car was rushed through wash/detail since I was waiting out front for it and it hadn't been detailed yet when we drove it. It looked ok (that's why 3 stars for quality of work) when I left, but after a day you could tell they missed some spots due to rushing to get the car done. I'll update this review later if I have anything more to add.

Great experience wonderful dealership

Let me first say, wonderful buying experience. My wife and I have bought many cars and the VW sales representatives made it painless. Delilah is amazing she got us the vehicle we wanted with an amazing price! Everything was established before we even step foot into the dealership. Just test drove and signed the paperwork, out in 1hr. Awesome!!!! Would definitely recommend this dealership!!!

Exemplary customer service

Although I preferred the dealership before AutoNation took it over, the people who are still there after my 10+ years of doing business with this dealership, continue to take good care of me. In particular, I commend Delilah Marquez for always going above and beyond, and the staff who work with her. Delilah's customer service and caring are outstanding.

Great Service!!!

Very pleasant experience, got me in right away, nice waiting facilities.

Go see Yoshwa at Autonation VW!

We recently purchased a VW Jetta from Autonation VW in Vegas. We worked with Yoshwa Shields who made sure the process was super efficient and fun! He answered all of questions and addressed any concerns we had. We highly recommend him if you're in the market for a new car, and will use him again for our second car soon! Thanks, Yoshwa!

Great service

Justin B., service advisor, does an excellent job.

Fantastic Pricing and Service!!

I contacted AutoNation VW as I was shopping for a new car, my 2012 Jetta lease due to expire in June 2016. I had gotten a price from the other VW dealership in town and was probably going to finalize that deal when I saw the TV ad for AutoNation VW. I contacted AutoNation VW by email and almost immediately heard from Tyler Cloud Tyler emailed and called me as well.I told Tyler what I was looking for, what type of car I was driving and how much I wanted to spend a month as well as what his competition was going to do. Tyler assured me that AutoNation VW would get me what I wanted and at a better price.I have to say I figured they would match the other dealers offer or better it by a few dollars. I was really surprised when we went to AutoNation, met Tyler and the finance Manager Robin. Both guys were extremely knowledgeable, very friendly and not hardcore sellers. I would RECOMMEND AUTONATION VW, TYLER CLOUD and everyone that I have encountered there. I got the car I wanted for less than the other dealership was offering per month with less down as well...but I feel that Tyler was really interested in getting me what I wanted, not just another sale. This is my 5th VW and my 4th Jetta lease!! I have been through this process before and this was probably the easiest and most pleasant negotiation for a new lease, Robin was really great too! My husband was equally impressed as well. My daughter who drives a 2006 Jetta is going to be looking for a new car and I will highly recommend that she call Tyler Cloud and AutoNation VW. I know they will give her the best deal. Tyler didn't just sell me the car, he has followed up with me since and helped with syncing the bluetooth for me as well. I feel that Tyler and everyone at AutoNation VW are there for me if I have any questions or concerns now and in the future. They have my future business!!

Amazing Service !

I was never going to ever lease a Volkswagen again due to really bad experiences at another Las Vegas Dealer Ship . Last year I had a horrible service experience. And then before my lease was up sales tried to force me in to leasing a car . They called me it do the deal . It would of been my 4th lease with them !I love my new 2016 GLI and the service 5 star service I received ! I am so HAPPY with AutoNation Volkswagen Las Vegas on Cars .com . John Stamps is truly 5 star .

Nightmare Dealer

This dealer takes no accountability for their actions. I had multiple reoccurring issues which now has resulted in major problems for my VW. The dealer was sloppy in dealing with matter & refused to accept responsibility. Terrible service.

Great service

Great customer service as always. Love this place. Thank you Ihor Marchenko

Great services

My salesman, Yoshua Shields at Auto Nation VW is great! This was my second vehicle Yoshua has helped me get into. I hope he is stiil there when I go back for my next car! The customer service at this VW is always great from everyone.

Happy Ending

My experience with the team from Sales (Tim), Finance (John & Jenn) and Automotive Repairs (Jake) at AutoNation Volkswagen was memorable and given the undivided attention that a customer is entitled too. My concerns were addressed and sought to without hesitation by the Management team (Lou & David) and my overall satisfaction to exceptional customer service was fulfilled. I look forward to future business transactions with Volkswagen to build a loyalty and reputation to quality.

Fast and clean

Lisa Abbott was a pleasure to deal with. All the service reps have been great. I'm driving my 5 th VW purchased from the same dealership

OUTSTANDIND New Car Sale and Salesman !

Ihor Marchenko of AutoNation Volkswagen is a Prince of a Sales person. He listens to your needs and works endlessly to make it happen. The Entire Staff of AutoNation were outstanding ! Asked for Igor you will not be disappointed ! AutoNation Volkswagen gives the very best deals in our state !!!

Good customer service from Yoshwa

Yoshwa was very helpful and honest. I would buy a car from him again

Great services, friendly staff

Great service friendly staff and clean dealership. I would definitely recommend friends and family to buy here and will return myself.

Great service!

Every employee was very kind and patient. I went to a competitor and was treated so poorly. When I arrived at Autonation I was expecting the same but I was wrong. Every encounter I experienced was very pleasant and a delight.

great salesmen

Yoshua is a excellent car salesman,very friendly and very professional,when you come to volkswagagen at 6375 W. Sahara avenue request for Yoshua if you are looking for the best experience. -Tasim&Amra

Great service, amazing team auto nation

The team at auto nation was amazing. They were very knowledgable about the cars.

Great service

Yoshwa helped me with finding the perfect car, getting me a good price for the car and answered every question I had.

Great services,best deals!

Best seller I ever met ,Miss Delilah MarquezAutoNation Volkswagen Las Vegas! I strongly recommend her to everyone who wants great deal on car!

Great experience

Tyler Cloud was great. I was going specifically from AZ to Las Vegas to purchase this car. And he was great on telling me in detail about the car before I drove 5 hours away.

They don't know how to finish

We went in with cash & autonation vw acted like they didn't know how to actually take our money. Seriously. 2 trips & still waiting for 2 hours to write them a check. And we are paying what they asked, so none of this time was spent discussing price. How can they stay in business taking this long to take our money?

Great Services!

I was shopping for a new car. I decided to do it on line. I really didn't want to be pressure to buy a car. I contacted Tyler Cloud ( Internet Manager) at:AutoNation Volkswagen Las Vegas6375 W Sahara Ave Las Vegas, NV 89146He was very professional and I was able to make the right deal without any problems. This guy is one of the best salesman around, his service and communication was excellent. I decided to get a VW Jetta 2.0 The car run excellent, can't be more happy. Run like a 8 cylinder car but is only 4. Gas is great. a lot of power. make me feel like I am driving a very powerful car. " I love it" Thanks VW Auto Nation for the great deal and excellent price! Special thanks to Tyler Cloud for the great deal and the way he managed the entire transaction.I am a very happy and satisfied customer! Luis A TapiaLas Vegas, Nevada!

very friendly and accommodating staff

Tyler my salesman was very knowledgeable helpful in the purchase of my used car. He worked his team to get me the best deal possible. I will definitely be recommending Tyler to anyone I know looking for a new vehicle. The whole team at Auto Nation were a pleasure to work with. Thanks everyone.

The Best Customer Service

i had the most awesome customer service experience. I certain that If it wasn't for Tyler I would still be taking the bus! Thank you Tyler for making this happen!

Great service

Yoshwa Shields made my experience very pleasant and stress-free.

Amazing experience!

Tom and Dave were incredible! They reminded me of the days where customer service MEANT something! They were able to help me get into a new, reliable car that I can feel safe driving! I will recommend them to anyone and everyone! I am truly grateful for them! They got a customer for life!

Amazing service

I got a new CC from these guys and they have been amazing during the entire process. My sales guy, Derek J, was very knowledgable and did everything in his power to make me happy with this deal.

Great Buying Experience

The experience with Tyler Cloud at AutoNation Volkswagen was great! Tyler listened to our needs and didn?t pressure us into a sale. The car was for my daughter and kept us in the price range where we budgeted. I walked away feeling comfortable about our purchase. The purchase process was simple at AutoNation because of Tyler. Thank you for a great experience!

Great Team!

Everyone was awesome! They worked really hard to get us financed and went the extra mile. Love my car!

Review

I had a fantastic experience with Tyler over at Autonation VW! He is great and would gives his number to anyone who is looking.

Fine Service....

My last visit with Auto Nation VW Service Dept. Las Vegas was far more quality then previous visit, but I am still disappointed with sales department from my purchase back in September 2015. On checking out the service person did his usual in proper explanation of what was done and could not be done.

Phenomenal Service!

My husband and I went to Volkswagen as the first of one of several stops to look for a car. As it turns out, we never left and I went home with a new CC, which I absolutely love! Not only was Tyler knowledgeable, but he was kind and easy to talk to. The entire experience proved to be seamless and I would certainly recommend others to visit your dealership!! Many thanks to the entire team!

It's always nice getting exactly what you want!

I walked into Volkswagen with one purpose and walked out with exactly what I wanted and more! I couldn't have asked for a better experience with buying my first car. I was greeted warmly and left with hugs. I've been to other dealerships and didn't quite feel the same good vibes as I did at Volkswagen on Sahara. Tom was fantastic and extremely helpful, as was Jen. Overall, the experience was fantastic!!

Autonation VW (Cars have clicking noise)

I purchased a NEW 2015 Jetta. After a couple days we noticed a clicking noise coming from under the car. Took it to service right away. They said it was coming from the exhaust system and that it was "normal". HOW? I have had many cars over the years and I have never heard that noise in any of my cars. The salesman was John Arnold and Doug Saxton, they never disclosed this information. Would of I bought the car knowing this, NO! I called VW customer care and they gave the same lame response "that it is normal and some cars do that" and they told me to get a second opinion. This is 2015 Jetta and I'm getting second opinions. If you want to buy a VW just be aware that its going to have a clicking noise coming from under the car.

Great car buying experience

Great experience. No pressure sales. I'm happy with the deal I got. I love my new Passat!

Great car experience

Had a great experience buying vehicle. The salesman was very honest and polite.

My experience with Autonation VW in Las Vegas

Everyone at the dealership smiled and acknowledge my presence in the showroom. It was not a painful experience. As usual it always takes longer than you anticipate. Yoshwa did a great low key sales approach which works best for me.

Awesome experience and killer deal!!

We were in the market to buy our 16 year old daughter a vehicle. We narrowed it to a Beetle, Fiat and MINI. We initially started on the internet and Tyler Cloud replied within 1 minute to our inquiry. When we arrived at AutoNation, Tyler was courteous, extremely knowledgeable and a real pleasure to work with. He showed us a 2012 Beetle, fully loaded and super low miles (4K). We went and looked at other dealerships but none of them could match this vehicle. Tyler kept in touch and really worked hard to show us that he and AutoNation wanted our business. We bought the vehicle and our 16 year old is over the moon. The car is super fun to drive and we really enjoyed working with all of the folks at VW. It really was an Awesome Experience!!

Fast and easy

I came in with a good idea of what I wanted. I checked the stock online. The associates had the car ready for me to drive. I was out of there in under 2 hours with a new vehicle. Clean and ready to go. I would highly recommend autonation to anyone looking for a new car

Great customer service

I had a great experience. Yoshua Shields my customer service guy was fantastic. I bought my car and drove across the country home. He even checked on me t be sure I was ok. Great experience and love my car.

amazing service department

Had some engine lights on in my car, took it to this VW and Tyler Marvin was my service agent, he did a marvelous job on explaining everything to me and getting me everything I needed. He also went above and beyond in helping me when I left some items there with either looking for them or finding them and returning them to me! My car was going to need to be down for a few days so they were able to get me a loaner car and I was out of there in a reasonable amount of time, my car was also fixed within a reasonable amount of time as well :) I will be going back to this VW if I have anymore problems arise based of their standard of customer service over others! Go see Tyler if you need service, he is the best service advisor and will take care of you!

Great service

Great customer service, great service will definitely recommend my friends and family.

Jimmy Heaton

John Arnold was great. He was hands on from the test drive to the negotiating of the deal. I owned a 2007 Hyundai Sonata limited and I thought that it was a great car, but my new Passat is by far superior.

Great Experience

Bought a Beetle . Staff was amazing. Process fast.

High quality of service

40,000 miles service..Great service and facility. Employees very friendly & helpful

Great service

I do not have a great credit history and i knew it would be hard for me to get a car. However the sales rep Yoshwa worked so hard to make buying my first car happened. The manager and the finance officer were so understanding and respectful. I know if I went to some other car dealership I would not be treated me right, or given time to find ways to get a car given my low credit scores. Thank you Las Vegas AutoNation Volkswagon.

Great experience

Came in to buy a new car and John helped me out a lot.. Gave me a lot of advice and he was very helpful with everything.. Very knowledgable guy. The rest of the staff was awesome as well and very nice m. Will recommend to all my friends.

VW "Silver Cloud" Tourareg TDI

Yoshwa Shields was a superlatively knowledgeable and helpful salesman, encouraging but never pushy. The support staff was similarly excellent. Very satisfied with the experience, and totally love the car!

Excellent srevice

Great service, excellent customer service. It's nice when peaople have sense of humor.

used car purchase

Met our sales consultant at a used car sale tent event. Did not purchase a car then , but was impressed by his friendliness and patience as he walked us to view the cars. Kept him in mind when we found a car at dealership where he is employed. Worked out just great. Purchased a used 07 honda civic as our son's first car. Great experience and very happy with our purchase and decision to have Mike Christensen with Autonation Volkswagen Las Vegas be our guide.

Great buying experience

Tyler and Chris were extremely polite and professional.They found exactly what i was looking for at the price I was looking for.The total buying process was a home run. I would highly recommend them and this dealership.

D.J. was the BEST!

I was very satisfied with my car buying experience. Derek and Irvin were super! I love the car. It is perfect for my needs. I will certainly refer friends to the dealership and Derek and Irvin. The dealership was professional and courteous. Overall, a 5 star visit.

consistently good service

i bought my latest vw passat at this dealership and have had all its service there.the work has been consistently good, the service writers (justin) excellent, the price fair, my experience with this shop has been first rate from the start.

car service

People there are very friendly and courteous. Justin is very knowledgeable and courteous.

RIGHT ON!!

LOVE!!!! WOW!!! AMAZING!!! Huge thank you to Delilah Marquez for her amazing service, detail and willingness to make my life easier!!! She and the team at VW on Sahara are awesome! We've purchased 4 cars at this location and its because of the service, selection and team!

Auto nation VW

I had a great time buying this vehicle from charles moser. He was very kind & patient with me. His no pressure approach to sales is what sold me.... I needed a car, no matter what! charles just made it super fun & easy to buy a car from him...

Beetle R-line

Tyler excellent service , love to drive the Beetle. thd wife is happy with her new car

Great service!

Friendly staff. Made it super easy to lease my new Passat!

Best in the Valley.

Always have a great experience coming here when I service my VW. Everyone is always professional and helpful. Just acquired a new 2015 Passat, thanks to Tom O'Malley and the GM. Not many salesman like Tom, even after I left a few days later he asked how everything was going. So go here! They will take care of you!

perfect experience

I bought a 2015 Jetta, and I absolutely love it! I had such a positive experience at AutoNation Volkswagen from the time I walked in, to the time I drove my brand new car off the lot. Amazing.

Volkswagen Oil Change

My 03 GTI Golf continues to run like a champ. Just like it first rolled out of the show room and the thoroughness to detail of these maintenance performers ensures its reliabilty!

BEWAREEEEEE

BEWAREEE This Dealership it's a joke from service to sell department inside so dirty and they are thief . They charge my friend Extra money for CPO car then we find out that COP must be include the price of the car, they said they did 112 point inspection but car brake was bad front tire was worn out inside check engine light came on we have to report them to DMV. SO STAY AWAY .

Great salesman, Ihor Marchenko

Ihor was able to make the whole car-buying process painless.

Love our new Jetta TDI

As we currently had a 2011 Jetta TDI, we were thinking about a 2015 model with a few more bells & whistles. We called Robin at AutoNation VW and discussed what we wanted. Robin found a beautiful 2015 Jetta TDI SEL in the color and with the options we wanted. Jenn (sales manager) was warm and welcoming and treated us like family. After going over the deal and our trade-in without much dickering, we went home in our new car in about 3 hours -- record time for us! The rebate and zero percent financing sealed the deal (thank you Volkswagen!). How can you refuse zero percent financing?!?! We didn't have to put out any money, which is hard to believe these days.This was our second new car purchase at AutoNation and was a very good experience. We felt we were treated like old friends. The only thing missing is ringing the bell when the deal was done. Please bring back the bell!

Great service from an impeccable brand!

Reviewed my vehicle head to toe and remedied all problems in a timely and efficient manor!

Great service

Lisa is very knowledgeable of her position thank you. You are the best.

Great experience

As a first time car buyer, I won't lie by saying I wasn't nervous. Stephen made it quick and painless. Pleasant experience all around.

Amazing Experience

Tom was so informative on the whole process of buying a car...He went above and beyond what I ever expected...

Purchase at VW dealership

I called Charles Moser at VW dealership in Las Vegas regarding wanting a specific used vehicle to purchase. He was able to locate it and have it delivered to Las Vegas, all the while keeping me informed of the progress. The purchase and trade in went flawlessly. I hihly recommend Charles and this company.

Great Experience, Great Deal

No-nonsense and informative. Staff was great and all questions answered. All features of the car fully demonstrated and explained thoroughly. Overall a great buying experience and a great product.

great service quick in and out

someone totaled my car and i needed a new car quick.

Customer Service 110% Satisfy

Well my sales lady is something else she took the time to explain and shows you the vehicle till you are satisfied, I have never experience customer service like the way she explain things to my wife and I could not have been better explain and showed she is not just a sales person but she becomes your friend as well as every one at the AutoNation VW as soon as they see us they say hi and ask if we need any help as long as we need a car we will keep on going back to them.We love this people.

Don't want the runaround, go to AutoNation VW

This is my second VW purchased from AutoNation (formerly Desert VW). Elwyn and Yosh were exceptional at not giving the runaround that you encounter so frequently when buying a vehicle. Thank you AutoNation.

Excellent service

Outstanding customer service on behalf of Carl, very informative about the car that I purchased and other cars too, He set the standard of the company, Highly recommend anyone to buy a car in the future in this particular dealership! Thumbs up al the way!

Best new car buying experience I ever had.

Right from the start it was a very pleasurable experience. We were greeted by the online salesman that I had been talking to, so he already knew what I was looking for. A Passat SE Nav & Sunroof. I was really impressed on how much he knew about this car and how much I didn't. Answered every question I had. And there were a lot of question's cause it's a lot of car. The entire staff was just great and very professional.They made my car buying what it's suppose to be "FUN" And got a great car at a really good price. Thanks' Guy's

Delilah is GREAT!

I did NOT want to buy a vehicle, but, due to circumstances beyond my control, I had to.Delilah was a delight...no pressure, made the problem go away and put me into something reliable and affordable!

Service review

Jeffrey is a sweetheart, along with several other members of the crew. I see these guys know how to smile and interact with the customers, not like the yucky old crew you had.

Long distance sales...

I shopped around extensively for the exact vehicle I wanted and compared prices within a 500 mile range. Knowing I travel through or near some major cities, I was willing to travel to save several hundreds of dollars. Well I did just that. The Boise dealership was rude and insulting. I tried Twin Falls and they were somewhat more helpful but couldn't hit the price marked. I had several in the ballpark, and almost purchased at Findley North in Las Vegas, but they were deceitful and less than forthcoming on details and pressuring me to make a deal without knowing what I was buying. I started txting, yes txting AutoNation on a vehicle I wanted. They located the vehicle I wanted gave me a price $250 cheaper than anything else I found (and $700 cheaper than my local dealership - OUT THE DOOR). We made a deal (again, via txt), We flew into VEGAS BABY, Delilah picked us up at the airport, signed for my car and drove off into the sunset. Yes, as easy as that!

Great service and facility

The employees work their hardest to give you the best prices possible, and the service is great.

Great Customer Service!!!

I have been a customer for over 15 years and they are amazing!!! Wouldn't go anywhere else ever!!!

Amazing Service

Our Experience was amazing. The service was beyond great. Every staff member congratulated us on our purchase even those who was not part of it. Special thank you to Elwyn Rundus, his manager and the Finance Agent for an experience we will never forget. They treat Us as if we were Family. By that I mean if I have a question about anything, they did not hesitate for a second to answer my phone call and Elwyn would keep in touch with me to check on myself and My Wife to see how we are doing, how do we like the car so far and etc. Me and My Wife will be sure to come back in the future. Thank You everybody very much.

GTI fun and comfort with a positive dealer

This car is like the perfect girlfriend. Serious when she needs to be but ready to go out to have fun when you can. The experience at AutoNation in LV was exceptional except for one glitch that was quickly corrected. I could not be happier with the vehicle or the dealer. I liked the no nonsense transparent transaction. I don't mind paying a little more just to avoid the silliness of negotiating what amounts to 1 or 2% of the purchase price. I think being treated intelligently and with respect goes a long way. Everyone helped me get what I wanted and I don't begrudge them a profit.

Great buy

Really low pressure, Raymond was there to answer my question and point out features.

Excellent service

I have a 2010 VW Eos I got not too long ago, I started hearing a strange noise coming from the transmission. I took it to a VW dealer in the NW part of town Findlay VW to be exact. They kept my car for several hours told me nothing was wrong with my car and charged me $186 for labor and time. I wasn't happy with that so I waited a few months and brought it to W Sahara Auto Nation VW for the same sound and a second opinion. Same thing, they had it for a few hours and also told me its the type of transmission that the sound was normal. Well I took my second opinion as an all good. Coming prepared to give up another $186 I was taken back that they didn't charge me a dime! Guess who won my trust, respect and future business. I even drove out of my way to pick up a bottle of coolant from them today. Thanks Auto Nation VW! Happy customer!

A good dealership with at some good employees.

C. Moser worked with me for nearly six months before I finally pulled the trigger. The only reason I bought from a dealer 450 miles away from my home was that this guy really earned my business. He even picked me up at the airport when I came to get the car. I was interested in learning the maintenance procedure for changing oil and filters and Mr. Moser arranged for me to spend some time with one of the technicians in the back. Very useful and informative.

Pleasant buying experience

Everything was great except for the finance guy was too pushy trying to sell the extended warranty. The salesman was Charles Moser and he was very efficient and professional. We bought a new 2015 Passat and he was very helpful and earnest. Would buy another car from him anytime.

The best car buying experienced ever

Easily the best car buying experience I have ever had. fast service from Delilah Marquez And Richard Bassey. I traded in my clumsy 2008 Hyundai Accent for a wonderful and talented 2014 Jetta With only 8 miles on the guage. I would defently shop at autonation Volkswagen. Thanks Deliah and Richard my Jetta is riding like a dream.. I took a little vacation outta town and it never let me down... THANKS AGAIN AUTONATION VOLKSWAGON FOR MAKING MY CAR BUYING EXPERIANCE A ONE OF A KIND

Awesome purchase for an awesome car

Dave Durrell, Yoshwa Shields, thank you for making this experience the BEST! We LOVE our Passat.

We are in love with our VW Tiguan!

My husband and I were on our way to California for a vacation at Disneyland, when the transmission on our Nissan Sentra broke down. After getting the mechanic's estimate, we determined it was better to buy a new car. We worked with both Robin and AJ, and they were excellent! They were friendly, polite and courteous, and made the car buying experience a whole lot less scary, especially during our stressful situation. We were not prepared to buy a new car, not having had the time to do any research, but Robin and AJ made us feel like we can really trust them! We also feel that we got a fair trade in value for our old car, and an amazing deal on our new one! Although we were disappointed to have to forfeit our vacation, we LOVE our pre-owned VW Tiguan and will be repeat customers in the future!

saved my weekend

started a trip to las vegas and on the way there my car started not running very well and the check engine light went on. got to the dealer at 3:30 on a saturday. Instead of telling me there is nothing that could be done until monday. They took my car into the back and changed the fuel injectors and got me back to my nieces birthday party by six. and also washed my car. I could not be happier with the service and our service adviser Lisa was great.

The very best salesman

Because a family friend recommended the dealership and the salesman....I was comfortable with the entire process of leasing this car.....Elwyn Rundus is personable and knowledgeable and very patient....At my age(81) I was not expecting to obtain a new car.....But I actually enjoyed the time we spent negotiating and completing the agreement....I look forward to any visit at your business because El always remembers my name and is so welcoming.....and continues to answer any questions about the car that I may have....I am confident that he will continue to be of assistance to me ......and the car is a pleasure to drive......

C. Moser & Autonation VW Las Vegas Are Amazing!!!

Best car buying experience ever! Charles Moser offered and delivered great customer service and guidance. He helped me surprise my son. He went beyond the extra mile. Grateful Mom!

Honest dealer

Excellent customer service. Would buy again. Honest pricing and customer service. Would purchase a car again from this dealer.

Melissa and AJ

I visited the Las Vegas AutoNation VW dealership to have the oil changed in my 2009 Beetle and a short time later that day, drove away in my brand new 2014 convertible turbo Beetle! Melissa Kent and AJ Zibert were more than helpful and knowledgeable. I would recommend AutoNation VW Las Vegas to anyone.

Great!

Easily the best car buying experience I have ever had. fast service from Yoshua Shields(ask for him),Steve and the rest of the staff. if you want a VW this should be the place you buy from.

Great experience!

We worked with Charles Moser to purchase a truck that was traded in. He kept in contact with us the whole time without being irritating, listened to our concerns and was very helpful through the whole process. The sales manager and finance manager were also very professional and there were no hidden fees or "services" when we purchased the vehicle. I would highly recommend this dealership.

Charles Moser is the Guy to work with.........

Very good experience working with Charles Moser over at Auto Nation Volkswagen - Las Vegas, he was honest, helpful and not pushy, very different from the guys from the other dealerships. Guys like him made my leasing car experience very easy over at AutoNation. Got my car in a couple hours. All the other guys were easy and not pushy at all. By way I was surprised with the big, beautiful and clean facilities and the friendship of all the guys working there.

Volkswagen Sportwagen

Me and My wife got there around 630pm and we all ready knew what we wanted a new sportwagen jetta. we got greeted right away and we took the 2013 jetta wagen diesel out for a spin and it was amazing just like i all ready knew, Jacob hughes helped us with all the paper work and all the financing, very knowledgeable and courteous, he also got me some extra things to help me with not even related with the car, and the insurance he recomended was helpful and it saved me money, overall i think this dealership has all the things u need and more.

Great salesman and dealer

Was very impressed with the response and quality of the dealership.

2014 Passat 3 Days Old

Charles Moser over at AutoNation as well as the rest of the crew there, were fantastic. Charles is extremely helpful and patient. He works hard at making you happy by making the car buying process seemless. His goal is to make you comfortable as he understands how intimating it can be. The rest of the crew were friendly and they all wanted the best for me.

Excellent Experience

I recently purchased a 2012 Passat from a here and I was helped by Chris Hamilton who was very easy to deal with. The whole experience was easy from picking the right vehicle to the purchase. Would definitely recommend.

Charles at Autonation

Charles can see what I wanted and what was important to me with the type of car i wanted. I was not side tracked or redirected. The buying process was easy and they knew I needed everything with in a week and it was completed. AMAZING job! Thank you Charles!

Great Service and Atmosphere!

My experience at the Desert Volkswagon dealership was phenomenal! I experienced great service from beginning to end. My service professional ( Lisa Abbott ) went above and beyond what I expected. What started out as a disaster was turned into a good experience by Lisa's professionalism. The dealership experience was warm and inviting. I even took a moment to look at new Volkswagon Beetles. I was not feeling well, so Lisa's help made it a good experience all around. Thanks Lisa

Great customer service

Great customer service.Igor Marchenko was helping me and did amazing job.All paperwork took less then 30 min including financing.

Great Car Buying Experience

What a great Overall buying Experience! I wholly recommend this Dealer to all.

Perfect

Great Job, I was verry happy with my service, they give me a rental car, the car was fix the perfect.The Gm can ask if i need anything, in furture i will car there again the personal touch is everthing..

Granddaughter Loves Her Jetta

$40K fewer miles, 4 years newer than comparable jettas test driven. Included $1000 in new tires, $600 in new brakes 2 year extended warranty and free oil changes for 2 years. All at the same price others were asking for high mile vehicles. It was a Blessing after 3 days of horrifying used car shopping. Elwyn Rundus was awsome!

Lisa Abbott was very helpful.

The service person, Lisa Abbot, was very helpful. And the duration was much better than I expected. I was told it would take an hour and a half, I got my car in less than an hour. They have a very professional staff at Auto Nation Volkswagen. I definitely would go back there when I'm shopping for another car.

Loving my car

I was so amazed with AutoNation, their customer service was excellent. I went online to find a car I found one to my liking and I called the number which connected to AutoNation. Very friendly environment made a appointment to my convenience Mr. Charles was very helpful he showed me the car financed walked me to the car and explained the features and even set up my Bluetooth Wow! and out the door. Excellent

Thank you Tom!!

Thank you Tom!!! Love my new Passat!!! So glad I'm back in a VW. You were very helpful thanks again!!

Great experience every time!

I've been in a couple of times since I moved to Las Vegas and both times everyone has been so nice and helpful. They answer all of my questions and genuinely seem happy to be there and help. The nicest part was when I was deciding whether to buy a car or not, they didn't put a lot of pressure on me. I've been to other dealerships where they are unbelievably pushy and here, they just weren't and it made the entire process so much nicer.

GREAT OVERALL SERVICE , QUALITY DEAL

I HAVE BOUGHT MANY CARS OVER THE LAST 20 YEARS IN LAS VEGAS , I HAVE NEVER HAD SUCH A GREAT EXPERIENCE AS I DID WITH THIS DEALERSHIP. EVERYONE WAS VERY HELPFUL THRU THE WHOLE PROCESS. SALESMAN IGOR WAS FRIENDLY, HELPFUL AND ANSWERED ALL OUR QUESTIONS. HE WAS AS GOOD A SALESMAN AS I HAVE EVER DEALT WITH. I COULDN'T HAVE BEEN HAPPIER WITH EVERY ONE THERE, AND THE WHOLE BUYING PROCESS.

Best Dealership in the state of Nevada

I was in a really bad situation and needed to trade my VW in. The General Manager listened to me and placed me with the best sales man EVER. He made my car buying experience painless and enjoyable. The finance lady was doll. When my daughter turns 18 in two months, we'll be buying her car at VW Auto Nation. Tom O'Malley "Rocks"!!!

Great car buying experience!

One of the best car buying experiences yet. Ihor is one of the most experienced, professional and honest men I have had the pleasure to deal with!!!

Buying on internet

My first experience in buying thru the internet. Autonation Las Vegas has a great team and we dealt after the first contact by phone and e mail. Robin Valentine was very responsive to my questions and provided a quick and accurate quote. He even picked my wife and I up personally at the airport to get the Passat. We drove the Passat to our home in Laughlin and really enjoyed the ride

I LOVE MY VW

Truly the BEST service ever my salesman Robin Valentine was walking us through every step of the way through our transaction explaining every detail!! and WOW it didn't take all day it was fast and we were so Happy driving home in our VW in less than 4 hours.. Yes I would recommend this dealer to anyone interested in getting the Best Service Ever.

Great dealership!!!

I have been a customer for over 10 years and have purchased 4 cars from here. I love the way I am treated from the sales staff to the finance department and the service department. I have always been treated with respect and my needs have always been met. I highly recommend doing business here.

Our experience was fantastic

This was our 2nd car from this dealer. We experienced a friendly atmosphere and professionalism from all staff. Our questions were answered promptly and our salesman, Tom O'Malley, was helpful and anxious to please. This was the shortest time we have ever spent purchasing a new car. Overall our experience was 5 star and highly recommend AutoNation VW Las Vegas.

Great Service!

I was referred here and Tom O'Malley helped me chose the options and features within my price range within 10 minutes a quick test drive and done. The service was fantastic and the buying process was smooth and pain free. He checked up a week later to make sure I had no questions or problems with the car or features. Great and painless car buying experience!

Amazing experience

Bought my first car that this dealership Jennifer and Robin were so nice and help me get a great deal. The whole staff was nice and friendly.

Efren Cota

I wrote a great and lengthy review but your site for some reason erased it. I wont take the time to rewrite it but only wish to say that Charles Moser did a great job. My only concern was the time it took , .Charles knows the problem with the time involved.

AMAZING EXPERIENCE WITH ROBIN VALENTINE!!

Having experienced other cars, I realized that my Volkswagen CC is perfect for me. its elegant with size and very comfortable. Im glad I found Volkswagen AutoNation in Las Vegas. There I was able to meet friendly and knowledgable people. They provided me with all the necessary information I needed. It was an excellent doing business with them. I would also like to acknowledge ROBIN VALENTINE he was a very profesional man at his job. He made my dream come true with my beautiful car. Sincerely, Misael B.

new jetta

Richard rocks...love the car between him and finance after other dealer difficulty would go back again.....even ended the night with the paperwork talking about fresh avacado.....what a delight.....i know you had to be there...check it out.

Love my new VW!

By far the most positive car buying experience I've ever had. The staff were very friendly, and were very helpful in explaining the vehicle I was interested in purchasing (a VW GLI). I would definitely purchase from this dealer again.

Impeccable service

I purchased my new passat in February, and everyone was incredibly helpful. I was kept well informed and never pressured to make any decisions. The folks here are all very professional and yet make a very personal connection with their clients. Thank you Ihor for helping to make buy car buying decision easy and stress free. And thank you to sales manager stephen who went above and beyond to meet my expectations.

Great service for British Military

Being a British Serviceman it was very hard for me to get credit as I had no history in the USA. AutoNation VW advised me to get a SSN and assured me they would be able to provide me credit where Gaudin Ford had failed! My wife and young daughter were very well treated and we were instantly made to feel at home, the facilities were amazing and I could not have asked for better treatment by Elwyn Rundus who looked after us throughout the entire sales process! The finance manager was extremely helpful and greatly helped with explaining all aspects of the finance agreement. I was pleasantly surprised with the service available at AutoNation VW Las Vegas and look forward to purchasing a VW on my return to the UK.

Wonderful experience

I recently purchased a 2012 jetta!! Elwyn was wonderful to work with and we love our new car!! I will definately go bacl again when I am in the market for another Volkswagen!! It is amazing!! Thank you Elwyn!!!

Great Car Buying Experience

The best car buying experience I've had. Jennifer Matthews in sales is the best! Great customer service and follow up. I highly recommend this dealership.

i would recommend this dealer ship

I lease my 2014 Volkswagen Passat se from Auto Nation my 2nd car i felt completely comfortable and enjoyed the experience with the internet sales manager Jennifer Matthews and the 2014 Volkswagen Passat se a great German car with a 5 cylinder engine and a smooth and quiet ride a excellent car. all the Managers are excellent from Finance Director to the general manager also all the salespersons a every busy place. I would recommend this dealer ship all helpful and experience. Thank You

Excellent customer service.

This is my third car from this dealership. I keep coming back because of the excellent customer service. They are considerate of your time, and make sure you are in and out in a timely manner. The staff is very friendly and professional. I highly recommend this dealership and love Volkswagen!

FINALLY A GOOD EXPERIENCE BUYING A CAR

My wife and i wanted to buy a vehicle for my daughter. She wanted a VW bug. Charles Moser listened to what I wanted and and showed me exactly what we had discussed. It was no nonsense, no pressure. He was knowledgeable and "LISTENED" to me. I was amazed. I have bought many vehicles in my 54 years and this was the best experience I had. The rest of the staff was friendly and helpful. I would tell any family member or friend to go see Charles Moser at Auto Nation Volkswagen Las Vegas!

New vehicle purchase experience

My husband and I recently bought a new 2014 VW Tiguan SE at Autonation. We had such a wonderful experience with the friendly staff there. Everyone was so attentive, amicable and quick to respond to our follow-up phone calls. Special thanks to our sales specialist, Yoshwa, whom provided excellent customer service for us from the beginning to the post-purchasing period.

HIGHLY RECOMMEND CHARLES MOSER OF AUTONATION LV

I want to take the opportunity to express my sincere gratitude and recommendation for Charles Moser. He was extremely helpful, followed through and ultimately was a genuine person who I knew would take great care of us! He helped me seal one of the biggest decisions I made in 2014! When looking for a great car, look for him, you won't regret it! :)

Great Experience

We bought our second VW from AutoNation in December. If you're in the market for a VW in Las Vegas don't consider any other dealer.

Dealing with the sales staff was a pleasure

I went shopping for a VW Beetle over the holiday season with my son. He drove a hard bargain! The sales and finance staff made the process so simple. Thank you Jennifer and Delilah!

A++++++ Love AutoNation VW!

They always make the extra effort to make you feel comfortable and not pressured. The sales staff is knowledgeable and very friendly. We've purchased 4 cars from AutoNation VW and love it. Great all the time!

A. a toll road transponder was left in the car I traded...

A. a toll road transponder was left in the car I traded in, just a few hours later if was never found.B. the license plates were not removed and distroyed on my trade in, as I was " Assured " they Would be. The car ended up in Los Angles collecting numerous parking tickets. $ 700 later In Lawyer fees the problem was resolved.C. When you buy a " Certified Used Volkswagen your supposed to get both sets of keys. Never Received the second set, and after arguing with the Sales Mgr I finally was given the Valet key Which magically appeared. Gee it must have programmed itself in his desk drawer.D. I also bought the extended 100,000 mile warrenty, but was given no paperwork. After dealing with The VW Customer Care people, the paperwork arrived 3 months later.E. Also bought a after market Rear view mirror with remote garage door opening from them. It was Installed incorrectly and it cost me another 50 bucks to have the problem corrected.See they have now changed their name, but I will never return.

Extraordinary New VW Purchase Experience!