AutoNation Hyundai North Richland Hills

Great Car Buying Experience

Great buying experience on my pre-owned Hyundai Sonata. After a terrible experience at another dealership, I found that AutoNation had the car that I wanted. I emailed the internet sales team (Bob was my initial contact) and told then what I was looking for and exactly how much I wanted to pay out the door. They felt they could meet my requirements, which I then asked them to put in writing and email to me. There was no hesitation on their part to do so and they did not play any games when I arrived. My husband and I were both able to test drive the car (going anywhere we wanted to drive the way we felt was needed to fully test, not just on some predefined short test route). We loved the car and agreed to buy. Again, they stood by the price they sent me in writing. The only reason I didn't give 5 stars is because the finance office was too slow. We spent about 3 hours at the dealership and at least 2 of that was waiting to get through financing. There needs to be a better way to do that...Ryan was our final salesman and he did a terrific job. I would recommend this dealer to anyone looking for a pre-owned vehicle..

2016 Tucson

The staff was friendly, helpful, and courteous. The salesman was knowledgeable of the vehicles they sold and willingly provided me with ample time and driving distance during my test drive of the 2016 Tuscon. The staff did not push me into either buying a vehicle and other services that was more than what I wanted. They simply presented me with the information and allowed me to make the final decision.

Amie Lyon

Love my new car still trying to figure out everything it does but that will come with time our salesman was very pleasant and professional we had a great experience there and would recommend to anyone looking for a vehicle

2016 Kia Soul

I bought a used 2016 Kia Soul from Autonation Hyundai North Fort Worth. Overall it was a typical car dealership experience - often frustrating with a lot of stupid petty bickering over dealer "add-ons" that suddenly appeared but hadn't been listed on the stated internet price - or even when I emailed and called the dealership inquiring about the car. You know, the typical "foot in the door" practice. On the window of the car in the lot the stated price was much higher still - another questionable practice that makes a trip to buy a car such an exhausting and frustrating experience. In the end I believe I got a decent price, but most egregious of all was having to wait about two hours for the "finance guy," as they put it. It was a Saturday, the dealership wasn't all that busy, yet somehow they just had one "finance guy" to go through to make the deal final. And I happened to be paying cash, so that whole process - once I finally got in - took about 10 minutes. I threatened to walk several times, but obviously I didn't. It's like once you've invested that much time and trouble, it's pretty hard to walk out with nothing to show for it.So far I'm pretty happy with the car I purchased (mind you, it's just been a little over a week), but I'll certainly avoid Autonation Hyundai North Fort Worth for any future purchase, which I hope will be a long time from now. In the meantime, I'm telling everyone I know not to go there. Even though I believe most other dealerships are no better in many respects, having to wait two hours to finalize the deal is just a little too much in my book and doesn't speak well to their concern for the customer's experience.

Great experience

Denise was very friendly and professional. She listened to our needs and made recommendation according. We had a great experience.

Great Service

We so enjoyed our time at Auto Nation the Sales person Nicholas Reddick helped us so much best sales person ever. The day before we had gone to another car dealer we were treated so bad. Nicholas made sure that we were taken care of and the financial person worked with us it was truly a great experience I recommend Auto Nation. And make sure you ask for Nicholas Reddick you will learn love him.

Great service

Went in for 10,000 mile service had no complaints

Good job

Everything went smoothly as I got the vehicle serviced. No problems.

Great customer service and professionalism.

Nicholas and his manager were very helpful and professional throughout the process.

It's all good!

I found the service to be quite good. The people were friendly, the waiting room clean and the coffee was ready. The service work was done quickly and they even washed the car when they were finished.

Great Service

Met me promptly at my car. Car serviced very quickly.

Great Service

The customer service was very pleasant! I will be getting my car service done here just for that. It makes a difference!

Oil Change

Got me in and out. I have the prepaid oil change package, and they gave me A-1 treatment because of my purchase.

Great service

Michael and his team did a great job. They kept me informed during the process.

Great Service as always!

My experience with Auto Nation was outstanding as always. My salesman saw me and took the time to come over and talk as he always does. The service was prompt and accurate as usual. My car was finished well before the promised time.

Great Service

I needed an oil change and my 15,000 mile service. They were able to get my car in and shuttled me back to work. They picked me up when I got off. I originally thought I would just be scheduling an appointment during lunch. It was awesome to be able to just get it done that day. They also explained all the fees before I left so there would be no surprises. I am very pleased..

Friendly Staff

The staff was friendly during the car buying process.

Great experience

Bought an Elantra here in 2013. Came back after my mom told me about the great deal she got here. Traded in the 2013 Elantra to lease TWO 2016 Elantras for my kids, without breaking my bank. At no point in the process did I feel like running out of there screaming! The kids and I are very pleased with the cars. Bill Andrews is a stand-up guy, not just a salesman!

Janie Benjamin

We went in to look at the 2017's Modles. NICHOLAS REDDICK our sales person was very helpful. We bought a 2017 Hyundai Elantra. Very pleased with everything.