AutoNation Ford Marietta

4.6
Overall Rating

Customer Service: 4.7 Buying Process: 4.7 Quality Of Repair: 4.7 Overall Facilities: 4.8 Quality Of Work: 4.6 Friendliness: 4.6 Pricing: 4.4 Overall Experience: 4.4


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You want excellent, service go to Ford Marietta

5
Bonnie B on 11/19/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Adrian is hands down the BEST!!!!! I was traveling from Florida to Illinois and my truck broke down, and was one nightmare after another. After 2 car places, I came to Ford Marietta, where I met Adrian. He was nothing but professional and had a heart of gold!! I was a nervous wreck, and he kept reassuring me he would take care of me, and everything will be ok !!!! My truck had to have a new alternator put in, Adrian worked with me on a price, because I was literally stranded in the middle of no where by myself. I didn't feel like another customer to him I felt like family, he wasn't going to let me go unless he knew my truck would get me back home or to my original destination!! After so much stress, and tears, and a major set back of 13 hours of driving up north, Adrian got me back on the road and I was finally calmed down and peacefull and faith in humanity was definently restored because of this man !!! I highly recommend Ford in Marietta for anything and everything !!! Hands down the best, and the manger even took time to talk to me for a bit just to get my mind off of what's going on.


Fusion

4.8
Mr & Mrs. A on 11/05/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

No trickery. Explained everything in simple terms. My husband could not be with me, I never felt intimidated. I only called my husband to confirm the results.


Customer

5
Dr Silverstein on 10/18/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Awesome folks !! They opened promptly st 7 am est. they were friendly even at that hour and got me going to work in 5 minutes. They called and my Harley edition F -150 had a service and a new battery and back to being a beast.


owner

4
valued customer on 10/10/2016

Customer Service: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

It was good. My car was ready sooner then I expected. However when I came to drop it off no one acknowledged me for at least 10 minutes and I was a little disappointed with that.


Batman

5
Scott Craven on 09/28/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Always a good experience working with Ruby Savoy. Car was serviced timely and returned in very clean condition.


Ford Auto Nation Service Department (Ruby Savoie)

5
Valued Customer on 09/23/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had a great experience working with Ruby on completing the work on my Explorer. She was very responsive with the many questions I was asking and I was able to hit the timeline we established at the beginning of the process.


New 2016 Ford Focus purchase

5
Ben A on 09/21/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I went to Autonation shopping for a used Focus and ended finding out that it was a better deal to go with a new one thanks to their ability to work with my budget. They were very helpful in getting me situated in my new car!


2016 Ford Platinum

5
Gary Cushnie on 09/20/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

When I first met Sales Associate, Theo Garuba, I was looking for a 2016 Ford Explorer Platinum. He informed me that it was at another dealership and would be glad to have it brought over for me to drive, I agreed and the next day we went over the features of the car. Mr. Garuba was very helpful and knew the car inside and out but most of all no pressure. He made the whole experience of buying a car a most pleasant one. He has followed up with phone calls and email to make sure that I was pleased with the purchase and if I had any questions to call him. The whole staff was great to work with.


Autonation Fan

4
Ford Fan on 09/19/2016

Customer Service: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

I have been getting my cars routine services at Autonation Ford for about 5 years. They are always accommodating, professional, and courteous.


Ford Escape Service

5
Larry Cassel on 09/16/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I received very good service on my car at the Ford Dealership.


Service Servey

5
Sharron Keitt on 09/09/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The service was excellent. The service expert was very attentive. Ms. Leela listen to my concerns and answered all my questions. She went above and beyond to make sure I was satisfied with the service I received.Thanks you for the great service .


2013 Ford Edge Purchase

4.5
David on 09/02/2016

Buying Process: 4.0 Overall Facilities: 5.0

The salesman was very helpful and not pushy. He was very knowledgeable about Ford products and features. He let me decide what I was interested in and take a test drive. The quality of the vehicle sold itself.The staring price was better than any I had found. I was most pleased with the final price.


Fast, honest

5
KE on 09/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ask for Theo. He won't try to upsell you and he's not pushy. He let us take our time and look at multiple vehicles. He was patient when we went home to decide if we'd come back the next day to purchase. When we did return, he was detailed, thorough, efficient, and super nice. He even fed us lunch! Love our car too.


Linda

5
Linda - Valued Customer on 08/22/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Best service anywhere!! Ruby my service rep is wonderful. I can always count on her. Kendal gave me warm friendly care when I arrived and left !! My courtesy driver was so friendly. Just a great experience all around. Every time!!!


Air Bag Recall Service

1
James on 08/10/2016

Customer Service: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

Everything went better than expected. That is all I am goin to say.


Ford experience

4
Karly on 08/09/2016

Customer Service: 4.0 Quality Of Repair: 3.0 Overall Facilities: 5.0

Very nice people.. However, could've been a little quicker getting the job done.


Richard and Theresa Davis

4.3
Theresa and Ricky on 08/08/2016

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 4.0

We had a great experience at AutoNation recently. We were able to purchase our car and get exactly the payments we wanted. The staff was friendly and very courteous. Bobby Jones was our salesman and he did a fantastic job getting our loan to be exactly what we needed it to be.


2013 Explorer purchase

4.7
BB on 08/02/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Great experience buying our 2013 Explorer. They worked with us to come up with the right plan and payments for us.


Great service!

5
Steven on 08/01/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great service, both the quality of work and the way in which I was treated.


Great Service

5
Alcione on 08/01/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great service. Ruby is excellent. Will return for all future services. Thanks Autonation Marietta Ford


Great Experience!!

5
D. Heath on 07/30/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great customer service, easy process, car was ready when I arrived to sign and pick it up!!


Great!

5
YY on 07/21/2016

Buying Process: 5.0 Overall Facilities: 5.0

I had great experience at AutoNation Ford Marietta last recently. Special mention goes to Dominic Rodgers, who was the salesman with me. I called before going there, telling them my preferences. When I got there, a car meeting my specifications was already parked in front ready for test drive. After the test drive, we began to talk about the numbers. I had an OTD number in mind, which is a great price. As a straight shooter, I just told Dominic Rodgers my number. Minutes later, Dominic came back to me and simply said that they would take the number. No haggling was needed.Truth be told, I visited another dealer before visiting AutoNation Ford Marietta. I gave the other dealer the same number and the other dealer could not make it. Throughout, Dominic Rodgers was very friendly, professional and efficient. Never in one moment had he pushed me in making any decisions. All in all, great experience at AutoNation Ford Marietta. I highly recommend this dealership, and most of all, Mr. Dominic Rodgers.


Excellent new car buying experience with all staff members.

4.8
Lmhbrotherford on 07/17/2016

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

First of all, I truly like the Ford product. They are very cool looking and the Fusion is my choice. I have a solid history with Ford, and I always return to Autonation Ford in Marrietta ga. For the purchase. The other reason I return to Autonatiion Ford, is because I know I can trust what Theo Garuba says. It has been several years since my last purchase from Autonation; he greeted me with a great smile and a solid hand shake. Theo is very pleasant person to work with through the entire process, and he seems to truly enjoy his work.Theo intently listened to what I was looking for. Being very knowledgable about the auto industry, he was able to quickly inform me of the several choices that would fit my budget and comfort. That's what I expected from him and he delivered with high marks.Also, the sales manage Scott Unger, and the finance rep Ruby Savoie were also very respectful and pleat to work with. They both contributed to the excellent new car buying experience, and have recommended Ford Autonation in Marrietta Ga to my friends who are also in the market.Sinceely,Lance M. Lynch


A Memorable Mustang GT350 Delivery!

5
Bill Atlanta on 07/15/2016

Buying Process: 5.0 Overall Facilities: 5.0

I recently ordered and purchased a 2017 Ford Mustang GT350. While checking numerous dealerships most were charging $7,000 - $15,000 over sticker price. On a Mustang blog site a gentleman recommended Autonation Ford in Marietta and advised me to talk to Carl Yarber. I must say that was great advise. Carl walked me through the whole ordering process, answered numerous questions , gave me several options. While waiting for the car to come in he would update me weekly as to the progress from the status updates, thus I didn't have to call dealership wondering what was going on. Carl introduced me to a service manager, the master technician that would be working on the car and I was able to ask additional questions to these gentleman. Once the GT350 was delivered, Carl pulled the car into the showroom had a nice sign made on the windshield specifying my car and took numerous pictures of me and my family. Days later, Carl printed the pictures and made a memory book of the event and had it Fedex to the house. Carl went above and beyond the "call of duty" to make this a most memorable event! Thanks Carl


Great Theo was great with following up with everything

5
jermaineoliver711 on 07/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Theo was great. Very helpful and honest. Theo called when he said he would and kept me in the know. What I liked most is the fast in and out process. I went to another dealership first and remember telling them I did not want to be in the dealership all day. I was very happy that when I filled out the application online everything was put together and done when I got to the dealership. I went to One Source and I had to fill out an online app then when I called they kept saying come one in and haven't looked at my app. Then I was told I had to fill out another app when I get there...I never went. The worst part when I kept telling them get every thing ready before I get there because I wanted to be in and out. They said to me it's not like buying a hamburger ....well Auto Nation made this process like buying a hamburger I was in and out with everything done before I got there. That's what every customer wants. Thanks, Jermaine


Efficient courteous clean service

5
Gerald on 07/11/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Coming into the facility the service department were very attentive, and professional. I was directed to the waiting area inside the dealership where I could watch t.v:, and have a fresh cup of Starbucks coffee sitting in so comfortable couches. Available were Wifi for my personal device, and it was also an computer center. The service tech checked with me on the status of my vehicle that I could judge when I would be finished.


Great Service Experience

5
Iris on 07/11/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

As a new resident to the Atlanta area I searched the web for a company to inspect and repair, as needed, a 2001 Explorer Sport Trac that was gifted to me. I was immediately greeted by Leeia a service advisor who put me at ease and started to listen to what I thought I needed as far as service goes. The main reason I am writing this review is that my service advisor listened to me and was able to translate my concerns to the technician so that all the service needed to my truck was accomplished. Needless to say Auto Nation is where I will seek service/maintenance for my truck as long as I own it.


Perfect!!!

5
Patty Huebner on 07/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Theo was our salesman... No pressure, knew a lot about the truck we bought, he was patient and fun to talk to, and extremely nice!Scott handled the financing for us. He was great, and got us a BETTER deal than we were expecting. He gave us all the options , but No pressure to sell us add on's that we didn't want... It went quickly, he made it easy and fun!


Great Service; best place to take a Ford GT.

5
Steve K. on 07/04/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have used this dealership for 10 years to service my GT. The only place in Atlanta with the knowledge and expertise to service or repair a Ford GT. Jason Adams is an excellent mechanic.


Great Service every time

5
David and Jane on 07/03/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I like to bring my cars to you because Gary Baxter makes sure that it is a pleasant experience. I feel like I have my own service adviser who is working for me. The quality of your service is far above what I could experience anywhere else.


VERY HELPFUL AND HONEST

5
NEWEDGE OWNER on 07/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

THE ENTIRE SALES TEAM WAS VERY NICE AND HELPFUL WITH OUR CAR BUYING EXPERIENCE. I WOULD RECOMMEND THEM TO ANY ONE LOOKING FOR A NEW CAR.


No pressure & friendly sales

5
mstans on 06/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I visited the dealership a couple of times trying to make my decision on which truck I wanted to buy. On each occasion I met with Jeff McGlashing, he would show me the 2016 F 150, let me look and drive it without any high pressure sale tactics.


Excellent service

4.7
L on 06/27/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

I got my brakes repaired. It only took a few hours. The service person, Nathan, was honest and very helpful. It's the best car repair experience I've had in 15 years.


Top Notch sales professional! Beautiful fusion!

5
Jewelmaven on 06/25/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Stopped by Auto Nation to inquire about the Fusion Hybrid.. Jeff McGlashing thoroughly explained how it worked and made us comfortable with our decision to purchase. We couldn't be happier with the car...drove over 400miles and have 150 miles to empty on the first tank of gas!!! win win with Jeff and Auto Nation!


Professional, and hardworking!

5
riker77 on 06/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I were in the market for a new Fusion. We needed to be in a specific payment range and we were rebuilding our credit. Jeff Mcglalshing and the team at AutoNation worked very hard and was able to find a beautiful 2016 that was a great deal for my family! I highly recommend you check Jeff out before you buy your next car!


Great experience with great sales associate!

5
Diana senior citizen on 06/22/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Helpful, well informed and great price on our Ford Fusion Hybrid.


Professional, caring, and great deal...

5
Dr. Allen Avery on 06/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have bought three cars from Auto Nation and have been satisfied with the service and professionalism on every encounter. I would highly recommend to other in the market to buy a car in choosing Auto Nation as their dealership.


Excellent knowledge, service and follow-through

4.7
D. on 06/21/2016

Customer Service: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

Superior follow through and communication between all parties involved


Ford Fiesta

5
Diane McKenna on 06/14/2016

Customer Service: 5.0 Overall Facilities: 5.0

They changed oil and filter; but they also checked everything to make sure it was tip top and they answered my questions in a way that was easy to understand.


Awesome Dealership!

5
Bill on 06/13/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great place to purchase commercial trucks and Vans. Rodney Millsap is a great sales rep!!!


Superb Service!

5
StefanoD on 06/12/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

If you want to buy a car from some Honest folks go to Autonation Marietta. They will work with your budget and give you friendly service!


Autonation Ford

5
Kahlanda on 06/12/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Always excellent customer service. Facilities are always clean and employees are great!


Thourough, knowledgable, honest if not timely.

4.7
Babylon Slim on 06/10/2016

Customer Service: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I knew before taking my 1995 Ford to a huge Dealer for clutch replacement that it would take longer than the 2 days promised, however, it was worth the extra time to have a factory trained mechanic work on my car - especially since it is 20 years old.


Consistent Good Service

5
Carolyn on 06/10/2016

Customer Service: 5.0 Overall Facilities: 5.0

I always get good service from AutoNation Ford and specifically Tremaine. He ensures the car is serviced quickly and makes recommendations for things to look out for (since my car has over 100,000 miles.


Excellent service and treatment of customers

5
Donald on 06/10/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Normal service every 5000 miles. Good understanding of what to be aware of relative to future service needs


Mustang

5
Melissa Barton on 06/08/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

very pleased, and would recommend to everyone!would buy from there again


Excellent Customer Service

5
Nick on 06/06/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My '15 Mustang was due for some routine service/maintenance so I went to this dealership based on good past experiences there.. My car was taken in by Ruby S.. She went above and beyond to ensure my car was admitted in a timely fashion and that overall costs were kept to a minimum despite any gaps in my factory service contract. I highly recommend this service department.


Poor Customer Service

1
Joseph Blum on 06/04/2016

Customer Service: 1.0 Buying Process: 1.0

I have challenged credit and was looking to purchase a 2016 mustang. I had a 2015 vehicle to trade which would add negative equity to the deal. I explained this to the salesman on the phone Thursday evening. He said I could apply on line. I did and was told he'd be off Friday but all information would be forwarded to his sales manager and he would contact me Saturday. By 10:30am after not hearing from him I text him to see where I stood he replied he was checking now. At 1:15 nothing. I again text him "anything?" At 2:45pm he replies I would need 5k down to make the deal happen how would I like him to proceed? I replied I didn't have 5k but asked what would the monthly payment be. At 3:11. It is 4:35pm with no response. I will no longer deal with this salesman or the dealership even though I bought a 2015 mustang from them 2 years ago. I knew the deal probably would not happen but I have never seen such unresponsive, poor customer service in my entire life. Oh by the way outside of the initial phone call from the salesman only received e-mail the entire process, I guess he couldn't be bothered.


Poor Customer Service

1
Joe60 on 06/04/2016

Customer Service: 1.0 Friendliness: 1.0 Overall Experience: 1.0

I had challenge credit and was looking for a 2016 mustang. I wanted to trade a 2015 vehicle which would create negative equity to the deal. I was dealing with a salesman named Greg Collins and was upfront and explained this to him. He told me to apply on line for the credit application. I did and was told by e-mail he would be off Friday but would forward all the information to his sales manager. He said he would let me know Saturday when he returned to work. Saturday at 10:30 I asked him by e-mail if he heard anything and he replied he was checking now. At 1:13 pm after again not hearing anything I emailed him again "Anything?". At 2:45 when he replied he said I would need 5k down and how would I like him to proceed. I let him know I did not have 5k but if I did how much would the monthly payment be? This was at 3:15 it is now 7:15 and received no response. This is extremely poor customer service. I bought a 2015 mustang less than 2 years ago and my experience was great. The irony of this is I had 5K but didn't want to use most of my life savings on a down payment. Had Greg been more responsive at any point of my dealings with him I believe we could have gotten a deal done. Given me options or ways to work something out or just have given me what the monthly payments were may have helped. After the initial call I never spoke to Greg or anyone else from this dealership. Everything from Greg was e-mail and when he decide a deal could not be done he moved on to the next potential client. I will not deal with Greg Collins again. I have never seen such Poor Customer Service in my entire life.


2015 Ford F150 purchase

5
Roy on 05/18/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Friendly staff, Theo the salesperson is very pleasant to deal with and helped me out on keyless entry admin reset a day after the purchase. I highly recommend this dealer.


Car maintanice

5
Frank on 05/17/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Service, center and people are great. I an disappointed Ford dropped the SENIOR discount.


No return calls or emails

2.3
Ray Tillman on 05/16/2016

Customer Service: 2.0 Quality Of Repair: 1.0 Overall Facilities: 4.0

I left a message and an email for the service manager regarding my service experience. I never heard back. This is the second vehicle we have purchased from this dealership.


Excellent service. Friendly and attentive staff.

5
William on 05/16/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The staff was very The staff was very friendly, very professional, and very patient and methodical in diagnosing an intermittent issue with my vehicle. The service department never attempts to upsell.


They will sale you a car with structural damage

2
Displeased with dishonesty on 05/05/2016

Customer Service: 3.0 Quality Of Work: 1.0 Friendliness: 4.0 Pricing: 1.0 Overall Experience: 1.0

DO NOT! Buy from them they gave me an d carfax saying nothing was wrong with my vehicle, go to trade it in a year later and the other dealership printed the carfax and it flagged showing it had structural damage so I am stuck with a vehicle and a lot of money being put out on a car that isn't worth the amount I am paying for it.


Blatantly lied to get me into the dealership

1
16FocusRS on 03/16/2016

Customer Service: 1.0 Overall Experience: 1.0

I have been looking for a dealership to purchase a 2016 Ford Focus RS from and I have been talking to many dealerships in the area. I spoke with Waddell at AutoNation Ford and he informed me over the phone they could take the order for my car immediately with a $500 deposit, the car would be priced at Ford's MSRP and not a penny over, and delivery would be in July of 2016. I confirmed this information with him multiple times on the call, as it did not seem to be aligned with any of the information I had received from other dealers relating to this car. He attested over and over that this was the case, so I drove down to the dealership to put a deposit on the car. Immediately after walking in, he brought me over to the "RS Specialist" who talked to me like I was a 5 year old, as though I had made up everything that Waddell told me on the phone. The Specialist informed me (again, in a ridiculously condescending manner) that there was absolutely no way they could get one at MSRP, they could barely guarantee delivery this calendar year, and that they hadn't even delivered a single production model to the USA yet. At that point I thanked both of them for having completely wasted my time, and walked out the door. Waddell shouted to me as I was reaching my car solely to tell me that the reason he got the pricing incorrect was that "we had 6 of these on the lot last week that weren't pre-ordered, so we sold those at MSRP". That is directly contradictory to what the "RS Specialist" had just told me, that 0 production models of the car had been delivered. They couldn't even let me leave the dealership without lying to me AGAIN first.Stay away from this dealership, it's obvious they will completely lie to you just to get you in to the dealership, and the demeanor of their 'specialist' was rude and condescending. I don't know how that combination of people would ever successfully sell a car. Don't go to this dealership unless you have nothing but time to waste. I've never been lied to as many times in such a short period of time as I was at AutoNation Ford Marietta.


Best car buying experience of my life.

5
Chuck & Kay Kessler on 03/06/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

As a retired auto dealer formally from Florida for 30+ years, my wife and recently retired to the mountains of NW Georgia. We deside we needed a pick-up truck so we could work in flower gardens. We shopped via the Internet for a loaded pre-owed vehicle, and gave our information to several dealership's. Only 1 called me with the information I was looking for. We set an appointment date and time. Auto Nation Firs in Marietta, made it so easy and fun. Our sales person is Greg Collins, extremely open and down to earth. A real pleasure doing business with him, and in the future if we ever need or our family and friends need a vehicle we will make sure Gregory Collins gets to see them.


Recall Experience

4
herbie on 01/15/2016

Customer Service: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Made appointment for recall airbag replacement. Got there but they did not have the part????????????. They called when it was in & did the job in 3 hrs


Great service

5
Altivo Neto on 12/11/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Best experience throughout the bying processNo pressure Very pleasant


Good Place to Do Business and Get Great Deals!

5
Tom Stephens on 12/06/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Evan Young! Well, What Can I say About Evan Young the Sales Associate Person who would put up with my Persnickety Personality. he has Patience and Understanding.Ask for him and you can't go wrong. This Makes my 3rd New Vehicle that I have Purchase Here and so I will say one thing, It's a Great Place to come and do Business. Tom Stephens


Great service from my salesman

5
Darryl Hodges on 12/05/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I would recommend this dealer ship to anyone who's looking for a new car or truck ask for Kendrick he will take good care of you and let know that I told you to see him. Darryl.


Great customer experience

5
Dustin on 12/04/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I bought a new f150 for a great price and they found me exactly what I wanted no matter what obstacle I had.


Great professional service

5
Aaron & Horace P. on 12/03/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Alvin Chaffer is a very knowledgeable salesperson that listened to our request and was able to deliver in a very professional manner.


Great service and clean facility

5
Alejandro Sotelo JR on 12/02/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Everything was great,great people that will try to help you out with your situation if they can they will and you will get your car


Service at AutoNation Marietta with confidence.

5
Jackie Bennett on 12/01/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Their goal is customer satisfaction. Trust is more than a word to them when allowed to service your vehicle.


Jennifer Hall

5
Michael Hickox on 11/30/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Jennifer made the inconvenience of being out of town and having a broken car during the holidays as bearable as possible. She is very caring and considerate. Your dealership is lucky to have her.


Great everything- service communication etc

5
Semmes van bricklin on 11/24/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It was great they communicated well and did an excellent job


Good Service...Pleasant buying Experience

4.8
Saundra M. on 11/23/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

I am not a huge fan of Ford vehicles...This is the second vehicle I have purchased in the last 6 months. I originally purchased a used 2012 Focus Hatchback with under 18K miles for my 16 yr old daughter and was highly dissatisfied as we experienced a few issues. After many complaints, the dealership ultimately worked out a deal with me and I traded the vehicle for a 2015 Ford Focus Sedan. My now 17 year old is quite pleased. I owe a great deal of gratitude to our salesman as his personality and ability to connect with the younger drivers makes for a good buying experience...Thank you to our sales person Evan Young...he is absolutely the best!My lesson learned is to purchase new in the beginning!


Great personal service.

1
Daniel Jackson (Jack) & Donna Day Thrift on 11/21/2015

Customer Service: 1.0 Buying Process: 1.0 Overall Facilities: 1.0

We called Brian Williams & told him he was the first one we'd called about a new Ford Fusion. After we met Brian, we decided to buy our car from him. He went far, farbeyond the "call of duty" to see that we got the very best buy... and gave us all the attention he could possibly give. We are recommending Brian to all our friends,family... and have already referred two prospects to him.


Good Experience

5
Terry on 11/20/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Purchased a new 2016 Ford Explorer Sport. Tyrone Tucker was great. Needed service 2 weeks later to correct a minor problem with my third row of seats. Got in early and it took about 1 1/2 hours. So, I had a cup of Starbucks coffee in the waiting area and read a book. This dealership is a great place to do business.


Professional, Friendly, and Honest

5
Clarke McDaniel on 11/20/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

As always EXCELLENT service department. I always see Ruby, but everyone is professional and friendly.Carl Yarber also kind enough to take time to show me some of new model changes when lease turn in later next year.


Great Deals

5
Big Papa on 11/20/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

After going to several dealerships looking at all makes and models we narrowed our choice to the Ford Edge. Given where we are located we visited 4 different Ford dealerships and chose this Autonation dealership because we liked the interaction we had with Evan on our first visit. When we returned to make the actual purchase they worked hard to find exactly what we wanted, gave us a generous amount for our trade in and got the financing we wanted. Probably the best experience we have had in 50 years of car buying, and we love the car too.Go here and ask for Evan, you will not be disappointed.


Update!

1
No more Fords! on 10/16/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

General Manager, we never asked you to give us nothing for free! We always service our car there! Why would you want us to have a junk yard engine in our 2008 Ford Taurus with NOT 100,000 miles on it! I know somewhere something went wrong there! This is the second ford we got with the motor going out. My husband is disable and he needs his car to get to the doctors. But what do you care! We only want to be treated with understanding and fairness! Our car had NO problems til the brake work! You can look at our car and see how well we keep it up! You can see in our history of service there that we serviced our car properly! How would you feel if it was done to you! Now you WILL NOT even call him! I wish we would have went to another dealership! A NEW ENGINE WITH 100,000 miles! Really? And you want to give us a junkyard engine then be back in another week maybe next day! IF THIS CAN HAPPENED TO US IT CAN HAPPENING TO ANYONE ELSE OUT THERE! What about my family? I THOUGHT you care.......


Great services

5
James Hill on 10/14/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The service was great. I will always come to this place for repairs or to buy my next car


Good job

5
Bill and Diane on 10/03/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Very enthusiastic sales man. Tyrone was great to work with glad I could be one of his customers.


Tommys experience

5
Tommy Anderson on 09/25/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Al was Great to deal with. Not the normal car buying experience.. You have an asset in Al


Plant Manager

5
Angel C. Rolon on 09/22/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very good experience and satisfy with the customer service.


Best experience ever.

5
Latonya McNeil on 09/15/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had an awesome experience with the saleman Bobby Jones. He made everything easy and took very good care of my husband and I. We went in with a 2009 Mustang and came out with a 2015 Mustang. We had the best interest rate ever. I am so grateful for the location an my favorite salesman Bobby Jones!


Excellent Customer Service

5
Marco on 09/10/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had purchased my third vehicle from Ford Marietta / Team Auto Nation. I got an Escape 2015. The customer service team was excellent. The staff is friendly and very professional. Rita is an outstanding sales person.


Ford Fiesta

5
Clara Bailey on 09/09/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Just moved to a new city, and was treated as if a longtime resident. Thanks


Good services

5
Queen McGhee on 09/01/2015

Quality Of Repair: 5.0 Overall Facilities: 5.0

My visit was accommodating, I also took a look in the show room for my next class auto.


Sales

5
Vincent on 08/26/2015

Customer Service: 5.0 Quality Of Repair: 5.0

Had body rerpair done,. completed on time. Great job on my car...


Bobby Delivered Great Service. happy Customer

5
Charlene Newton on 08/25/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I am extremely proud of the service I received here at Ford over the weekend 22AUG2015 and Monday 24Aug2015. We bought two 2015 Mustangs one was a GT 5.0. Bobby our Rep worked extremely hard to get us a awesome deal in the midst. He was friendly, knowledgeable, and had a passion for the Ford cars which made it even better to hear him talk about the features. He went over everything and asked what were our thoughts and concerns. He listened and delivered beyond our expectation. We got the 0% fiance offer as well. The Finance department was informative and fast with the process AND MADE SURE YOU knew exactly what you were signing.I highly recommend anyone to stop by and give them a chance before going anywhere else. You will leave happy.. And we also got our photo taking and printed out....Charlene, One happy customer of two Ford 2015 Mustang's.


Awesome Experience

5
Ralph Dickerson on 07/27/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Today's buying experience was great. I've been internet shopping for a while and decided to test drive a Ford Fusion. Since I only planned to test drive, I drove a vehicle out of my price range. Not only did I love the car, but Auto Nation brought the vehicle into the price range I wanted. Not a lot of haggling involved either. They met me where I was and now I have a car better than the one I planned to purchase. My salesman Bobby Jones was awesome.


Best Car Buying Experience Yet!

5
Ralph D on 07/26/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Just another Sunday afternoon. I was headed to Home Depot and decided to test drive a Ford Fusion. I've been thinking about purchasing one for a while and even had one online ready to purchase without test driving it first. So I stopped in and test drove one. A few hours later, I'm driving home in a car MUCH better than the online deal. Thanks to the entire staff at Auto Nation, especially my salesman Bobby Jones. My kids don't have to hide in the backseat anymore. They love it.


Ruby is an excellent technician. So helpful.

5
CathyNix on 07/20/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This dealership is always spot on with any repairs needed. Ruby is very helpful always.


2015 Explorer Purchase at AutoNation Ford Marietta

5
Albert on 06/28/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Buying a car has always been an unpleasant task for me. This time, however, I was very satisfied with the overall buying experience. Would buy again from this dealership.


Awesome Experience

5
Sexycrazybeauty on 06/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The experience I had there was awesome. The staff really cared about trying to get you in to a vehicle. I had been searching for weeks and when I finally showed up to get a vehicle, It was like they read my mind. I was trying to play hard ball, but the smile on my face told it all. I am very thankful to have met the great people over at Autonation Ford Marietta and a special thanks to Bobby Jones for dealing with my sass. lol.


Awesome Experience

5
Aneaqua Hayes on 06/18/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The experience I had there was awesome. The staff really cared about trying to get you in to a vehicle. I had been searching for weeks and when I finally showed up to get a vehicle, It was like they read my mind. I was trying to play hard ball, but the smile on my face told it all. I am very thankful to have met the great people over at Autonation Ford Marietta and a special thanks to Bobby Jones for dealing with my sass. lol.


Just got my Fusion

4
EvE on 06/14/2015

Customer Service: 4.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

I have had my eye on the Ford Fusion since 2013. I was in love with the design the minute I layer eyes on it. (Mainly the grill). ( Sidebar ) I hope that Engineer got PAID for coming up with that look. Not even the Lexus can't mess with that design. Or.. Honda, Malibu (although nice), sonata and Camry. I told myself that when my daughter finishes college I WILL get that car. That day came on 5/30/2015. I saw the car 2 weeks prior on Auto Nations lot but had to be sure....... Once I decided that this car was it..... Stephon help me close the deal to a 2 year long desire. He was professional and kind. I will no doubt come back for my next car (which will probably be years from now). When I got to work that Monday my co worker shared that she also brought a car from Auto Nation Honda and was PLEASED with her service. 2 thumbs up for AUTONATION.


Awesome service

4.7
Navy Chic on 05/27/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Curtious staff. Stephon was great! Willing to work with you on getting the best price.


Very happy customer

4.7
Nilsa on 05/06/2015

Customer Service: 4.0 Buying Process: 5.0 Overall Facilities: 5.0

Excellent service provided by Bobby Jones and Ford auto nation team. Bobby worked hard to find me the car I wanted at the price I could afford!


Ford Fiesta

5
Diane McKenna on 04/15/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Excellent. Two sales people worked together to find me a used car which I could afford.


Auto Nation beleive it.

5
Wilson on 04/09/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I will keep this short. Tom Lewis was my salesman. He was very helpfull in all things remotely related to my buying a car. He spent his whole sunday answering my questions pertaining to working the deal, my financial situation, and the car itself. As far as the dealership, I am a return customer, I knew what to expect. The lost is full of cars and I was able to choose my color within the options that I specified easy enough. The deal was straight forward and I knew exactly what was ahppening at all times. I shopped around for a couple of weeks and was pleased that in I saved thousands in exchange for driving almost 2 hours from north ga, The price on the web IS the price you pay. Some people may qualify for more savings in rebates but everyone is guaranteed a low no haggle price just by showing up. I would definately do it again and my father who went with me said he would buy his next car their himself. I have recieved several emails from Tom and Autonation asking for feedback and asking if I need help with setting up synch or anything else. That is very refreshing that I am not left to find this information out by searching online.


Outstanding Customer Service!

5
Drew on 03/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife I recently visited AutoNation Ford of Marietta and was cordially greeted by Mr. Bobby Jones. Over the years my wife and I have purchased a number of vehicles, but none of the past experiences come close to the one we had at Auto Nation. Bobby was very helpful and professional. He was very knowledgeable on the car we looked at and patiently listened and responded to every question we asked. Once we decided to purchase the vehicle, Bobby worked very hard to insure that we got the best deal we could on the purchase and on the extended warranty that we ultimately decided to purchase. THANKS! Auto Nation for simplifying the process.


Outstanding customer service!

4.3
Andrew & Sherrie on 03/04/2015

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 4.0

Auto Nation takes the complexity out of purchasing a vehicle. Over the years my wife and I have purchased a number of vehicles, but none of the past experiences come close to the one we just had at Auto Nation. THANKS! Auto Nation for simplifying the process.


Perfect Purchase

5
Robert W on 03/03/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Everyone at AutoNation was great and very helpful. No strings. Thanks!


clean

4
Shawn Cobb on 02/25/2015

Customer Service: 4.0 Buying Process: 4.0 Quality Of Repair: 3.0 Overall Facilities: 5.0

Kendrick was my sales person. I think he was very knowledgeable about his product and explain the used car/ truck very well. He was very patience, and not trying to rush me on any decisions or choice of vehicle. Autonation you have a great employee in Kendrick. I never give anyone the highest standard number; but he was very professional. Thx


Very detail oriented!!!

5
David Wilson on 02/18/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I found your dealer online, made an inquiry on a 14 F150 stx and Al called within 30 minutes!!! Impressive response time and impressive results! The truck I wanted wasn't in stock and Al made it happen!!! Although I had to wait a few days he found exactly what I wanted!!! Best of the best and I will buy another from Al!!!


Professional Deal

4.7
Mr. & Mrs. Gilmore on 02/17/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

We stopped by to look at trucks. We were not prepared to buy-just looking. However, Tom.was very inviting and professional. The truck we purchased was exactly what we needed. Both Tom & the Financial Manager cared about our needs. We will continue to do our business with Tom Lewis.


Great atmosphere and people.

4.7
Chris Jett on 02/04/2015

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

The customer service was great. Stayed late to finish our deal. Very reasonable and were able to work with us on the price. Great vehicle! Jeff was a pleasure to talk to and do business with.


Love my XLT Explorer

5
Vince Damelio on 02/03/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very nice people, particularly Rita Turkin. The buying experience has been flawless and enjoyable. Very good value. Thank you


Roland Arnold

4.7
Roland Arnold on 01/28/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

First time buyer at this Dealership. Started the deal on line. Thought the Deal was worth the 1 1/4 hour drive. Arrived, waited 15 mins to talk to sells person, ended up with an even better deal.Came back 6 months later for 1st service. This was an excellent experience, called ahead to make appointment. Will continue to drive down for service.


Customer

4
Marjorie on 01/25/2015

Customer Service: 4.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Takes the time to walk us through the bying process, which included guaranteeing a loan.


Very helpful and patient

4.2
Joe on 01/21/2015

Customer Service: 4.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

I found the used vehicle online that I had been looking for over the course of about two months. I drove from two states away which was around 4.5 hours each way. The salesman, Brian Sheldon, was very easy to deal with and patient during my haggling process. I had a mechanical concern about the vehicle which was handled quickly by their service department. I was very pleased with the experience.


Highly Recommended

5
Satisfied Customer on 01/20/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Recently my husband and I purchased a car from AutoNation Ford Marietta, which was the first car that we have purchased there. It was a great decision! We arrived at the dealership near closing hours but that did not impact the quality of service we received. Our salesman was highly knowledgeable about the car and benefits of purchasing from AutoNation and was not at all "pushy", which I appreciated the most. We love our car and based on our buying experience have faith that should any problems arise AutoNation will do their part to ensure satisfaction. I highly recommend AutoNation Ford Marietta!


Cadillac STS

4.8
Tony on 01/13/2015

Customer Service: 4.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

There was a glitch but Al was able to appease me and the sale was made. Follow up is also excellent.


Great Customer Service

5
VickieD on 01/13/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Al Chaffer was very attentive, answered our questions, and took the time to show us the vehicles that meet our requirements.


Great Service

5
James C. Clements on 01/13/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I recently had to purchase a new everyday car since my truck had run its course. I solicited quotes online and spoke with several but Al seemed to be the most accomodating. After visiting the first Ford dealership where it seemed my presence was of pestilence as opposed to patron, I made my trip to Auto Nation earlier. Upon arrival, Al was busy but accommodated me with refreshments and gathered information on what I was looking for. He met my price range and pulled the second vehicle around that I purchased without driving. He expedited the financing and even with the finance officer was abLe to find additional Ford discounts. I was placed in a car with the next level equipment but at a lower price. #TeamAlAutonation.


A great buying experience

5
Leroy W on 01/06/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife I recently visited AutoNation Ford of Marietta and was greeted by Mr. Bobby Jones. Bobby was very helpful and attentive to our needs. He was very knowledgeable on the car we looked at and patiently listened and responded to every question we asked. Once we decided to purchase the vehicle, Bobby worked very hard to insure that we got the best deal we could on the purchase and on the extended warranty that we ultimately decided to purchase. It was a great experience.


Too long

3.3
Mark Mckay on 01/06/2015

Customer Service: 3.0 Buying Process: 3.0 Overall Facilities: 4.0

I had researched a specific vehicle prior to visiting the dealership. The initial individual I had been in contact with was not available so another salesman was assigned. I immediately explained that I was perfectly content with keeping my vehicle and I already knew what I would accept as a trade in. The first offer was downright stupid on the dealerships part. It took almost two hours for them to get where I was comfortable. The overall process took way to long. I am extremely satisfied with the triuck, and the overall experience was not bad at all.


Autonation Ford

4.7
Pat on 12/30/2014

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

Happy with our experience with Bobby. we had spent hours at another dealer trying to come to a price we were happy with, walked in to AutoNation and got a much better deal with less time and headache. Will definitely consider again when purchasing another car.


Highly recommended...

5
Randy on 12/30/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Such a nice experience... Low stress, low price...


Great price, great service.great people

5
Ron Templin on 12/27/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My experience with AutoNation Ford in buying my new Mustang was top of the line. I got a great price and was kept up almost daily on the status of my Mustangs arrival by my salesman, Carl Yarber. Carl sent me posters, key chains, history facts on 50 years of Mustangs,and answered all my questions I had on the car. In all it was quite an experience. All the people at Auto Nation that I came in contact were friendly and polite. When my Mustang finally arrived the get ready crew did a outstanding job and the car was sparkling. Needless to say I will be buying my next Ford at Auto Nation Ford.


absolutly great

5
paul langford on 12/25/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

very good experience i recommend to all that want a new or used car,, or even car repairs also very great happy and would use again


Great Buying Experience!

5
Leroy W. on 12/22/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My wife I recently visited AutoNation Ford of Marietta and was greeted by Mr. Bobby Jones. Bobby was very helpful and attentive to our needs. He was very knowledgeable on the car we looked at and patiently listened and responded to every question we asked. Once we decided to purchase the vehicle, Bobby worked very hard to insure that we got the best deal we could on the purchase and on the extended warranty that we ultimately decided to purchase. It was a great experience.


Good dealership

4.3
MikeB on 12/20/2014

Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

Jeff did a great job when I purchased my F150. I called ahead and he had it ready to go. We worked out a deal and he took care of everything! Washed and ready to go I will be back for my next vehicle. Definetly a good place.


Friendly and patient.

5
STBuyer on 12/19/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Just bought a Ford Focus ST from them. They were very nice and made it super easy. Would consider buying from them again.


Great Customer Service, Friendly, Not Pushy

5
Joe Havard on 12/19/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We had visited other dealerships and was getting the run around. My husband called Auto Nation, We went up there and brought home a new truck that day. Would recommend them to anyone. Great experience


Great Staff!

5
ErinBoxt on 12/19/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Stephon was extremely knowledgable and helpful! We will return to buy future cars!!


Great Guys

4.3
Sam P. on 12/17/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 3.0

I came in knowing exactly which car I wanted (white Fiesta ST). Rita did everything in her power to make sure I knew everything about the car, and just wanted to be sure that I had picked out the car I really wanted. As a first-time buyer and recent college grad, it was a somewhat intimidating process. Rita was fantastic and very personable, though, and made me feel confident about my decision. Onto finances, see if you can talk to Jay (financial manager). Jay did an amazing job to fit my needs. He was even able to delay payments and get me an extended 7-year bumper-to-bumper warranty while paying barely more than the actual MSRP, after discounts and rebates. Plus, they gave me a great deal on my beat-up trade-in! Overall, EXTREMELY satisfied with the people I dealt with at ANFord Marietta. And LOVE the new car!


Fast Great Experience

5
Tiffany M on 12/01/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I am extremely happy with my new car, thanks to AutoNation Ford! I normally do not look forward to the car buying process. But this time was fast and I got the car I wanted. I test drove a few vehicles one night and drove away with the car I wanted the next morning. My salesman's name was Lyttleton, he made me feel comfortable throughout the whole process. I'd highly recommend this place.


Great customer service, Great employees,great cars

5
Bobby Jones on 11/11/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My first time buying a car was awesome! Great team at ford.


Purchaser (owner) 2015 Ford F350 FX4

5
Charles Shaw on 11/04/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

above board with appearance and professional approach, Stephon was very helpful from the first phone call, our conversation about this truck was straight forward from the time we met until the time the deal was closed


Unpleased with how I was treated

1.4
Taylor Dakake on 11/02/2014

Customer Service: 1.0 Quality Of Work: 2.0 Friendliness: 2.0 Pricing: 1.0 Overall Experience: 1.0

Dear future Car buyer,If you are considering purchasing a new vehicle at Autonation I would advise you not to do so. After buying a vehicle through them and having numerous issues with the vehicle they refuse to acknowledge my situation. Their advice was simply tow the vehicle (at my expense of course) to their service department. After towing the vehicle the service department called me to ask what the problem was. They eventually made it out like I had no idea how to properly start a car and that the vehicle had no issues. I took the vehicle back home and shortly after the issue occurred again. So, I took the vehicle back to the service department and had them keep it for over a month. Again, they found that there was no issue with the vehicle. Then after having the vehicle back for a short period of time the problem occurred again. This time I took video evidence documenting my no start problem and demonstrating the vehicle had fuel and was being started properly. Autonation decided the only thing they could offer would be to put me into a more expensive vehicle or a cheaper vehicle since they can not find the issue. However, despite their attempt at helping me they waited until I was out of their 3 month warranty, I was not able to drive to work and towing the vehicle on numerous occasions. I strongly recommend buying from another dealership that will acknowledge when they have sold a lemon. Avoid the hassle that I have been plagued with and shop at a more reputable dealership.


Always a good exerience

5
Chris Spencer on 10/30/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Rodney Millsap and Jeff Jackson are not only great guys but also great at what they do!


Many Thanks to AutoNation Ford!

4.5
RyanM on 10/28/2014

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

I recently bought a Ford Explorer at AutoNation a couple of weeks ago. When I walked into AutoNation I immediately was greeted by one of the sales representatives, Brian Sheldon. He was courteous and personable. He took the time with us when others would have been impatient and rude. I told him what I was looking for, how much money I could put down, and what monthly payment I wanted. In the beginning of our discussions it seemed like it wasn't going to work out but Brian, the sales manager, and the financial representative all worked very hard to get me where I needed to be in order to purchase a vehicle. Even with a limited credit history and other issues that could have easily allowed the dealership to turn me down, they went above and beyond and I am one very happy customer. I would recommend AutoNation Ford Marietta to anyone looking for a great experience and quality vehicle.


Proud owner of a new Raptor

5
Raptor on 10/17/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Thanks to the excellent service by Lyttleton Scantlebury and staff, I was able to buy a new truck with ease! The staff are all friendly, down to earth, and funny! I will be using them again! Thanks guys!


Great Service...

4.8
Michaeol on 10/17/2014

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Hey...what more can you ask for....car overheats....towed in by the time I got to them on Monday they had the paperwork...and the call in the afternoon...waterpump...covered....yeah me. Wednesday it was fixed!!!


Excellent Experience!!

5
Heather B. on 10/14/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We had an awesome experience at AutoNation Ford. Our salesman, Brian Sheldon, was by far one of the best, most personable salespersons we encountered during the last month. My husband and I had been searching to find a used Jeep Wrangler. We stopped in AutoNation to check out one they had on the lot and Brian greeted us with a great since of humor. From that point on to the end of the sale, my husband and I were impressed with Brian, as well as the rest of the staff at this location. The sales manager, Anton and the finance guy, Eugene really treated us as if we were more than just a sale. Everyone seemed to care about what we wanted and was able to accommodate. After having a few bad experiences around the city, it was refreshing to give the sale to a dealership that seemed to care about their customers. Go see Brian Sheldon and the rest of the team at AutoNation Ford in Mariettatheyre great! Wayman & Heather Bingham 10/2014


EXCELLENT!

4.8
Debbie Reel on 10/05/2014

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

"Hats off" to a great team of guys! Very happy with the "DEAL" we received on my gorgeous car! Thank you LYTTLETON for being so nice . . . made a new friend indeed! Leon & Debbie


Good experience

4.3
Charles on 09/28/2014

Customer Service: 5.0 Buying Process: 3.0 Overall Facilities: 5.0

Good experience. Jeff is a good guy, down to earth and great follow up. He made a not so fun experience relatively painless. The "business manager" not so much. Hospitality needs to start from the top and be felt by customers at every level, this guy missed that class. Overall it was good, I would go back.


Great Place to Buy a Car

5
Satisfied Georgia Customers on 09/25/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

On September 13, 2014, we purchased a Ford CMax hybrid from AutoNation, Marietta, GA. Our salesman, Greg C was outstanding. He was very patient with us over 2 weeks as we decided exactly which vehicle best suited our needs and wants. Not only was the final price great,, the facility was neat and clean...the friendliness, professionalism, and helpfulness was wonderful. The sales manager, Anton was great to work with, too. We called first, then visited AutoNation the same night we had a rather disappointing experience with a different Ford dealer. We are so glad we found them...we left with the perfect vehicle for us, exactly what we wanted, .with smiles on our faces. We have already recommended them to friends!


Service , quick and easy

5
Pat K on 09/15/2014

Customer Service: 5.0

2 recalls , a bad tail light and oil change done as promised with a personal touch I highly recommend !!!


Great customer service

4.2
cferrani on 09/10/2014

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

Lyttleton was very friendly and courteous dealer, very good social skills and made the buying process more at ease.Time of buying process took too long.


Great Customer Service

3.3
AtlantaCF on 09/10/2014

Customer Service: 5.0 Buying Process: 1.0 Overall Facilities: 4.0

Great Customer Service; Lyttleton was very friendly and courteous. The buying process took too long and could have been reduced, did not expect it would take 3+ hours.


Great place to purchase or service.

5
Daniel M. on 09/10/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I purchased my vehicle from this location. Not only was there a vast selection of automobiles, the prices were fantastic. I was assisted by Rodney in sales, and he was awesome. I worked with me and all of my requirements. He was friendly, extremely helpful and efficient. Whenever I needed maintenance on my vehicle I choose to only do my business at this location. The service team members are all very friendly and helpful. Brenden was great. He was straight forward about what needed to be done to my vehicle and did it in a manner that created no pressure or incentive to spend more money. Overall I highly recommend AutoNation Ford Marietta for all your service and purchase needs.


Awesone Expirisnce at Auto Nation Ford in Marietta

4.8
Jennifer Sarmiento on 09/09/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

Brian Sheldon was extremely helpful and accommodating to our needs during the purchase process. I would strongly recommend him if you are thinking about purchasing.


by James H.

4.8
James H. on 09/04/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

Bought a new Super Duty. Love the truck,Rides great and looks good.Everyone at the dealer was great. Thanks!


Great place

5
Air on 08/27/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My second time coming here and they have taken care of me to the best of heir abilities. Theo and Bobby are great salesmen and have gotten me great deals on both of my cars!


Great customer service

5
selrod80 on 08/22/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Recently made a purchase of a Ford truck, the customer satisfaction was the easiest expierience i have dealt with. Everything was done in a timely manner. Jeff was very professional and answered all questions that i had being my first time purchasing a car from a dealership. Eugene in finance worked very diligent to get me financed at a payment that was affordable for me. Hats off to the detail department the truck was a 2004 model and looked showroom presentable. I would recommend Auto Nation Ford to everyone. Great job Auto Nation Ford another satisfied customer.


Hate Dealerships, Loved AutoNation Ford Marietta

5
kurtracer22 on 08/20/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Greg C, great job! I'm loving my Focus ST! If my Ford does as well as the dealer did I'll be happy with my purchase.


Great dealership !

5
Chris R on 08/19/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I submitted an internet enquiry and Rodney was very responsive without being all over me. Once we got together he was helpful and knowledgeable and put together a good deal. It was a good experience overall and I would recommend this dealership to anyone looking for a new ( or preowned ) Ford.


First Time Buyer

5
First time buyer on 08/16/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Even though I am 67 years old, I had never bought a car totally alone. I am so glad that Rita T. was my sale representative. She made the experience less frightening and did not try to pressure me into buying what I did not want or need. I am very happy with my Ford Escape SE 2014 and look forward to bringing my car back to AutoNation when it needs service.


outstanding

5
David Wilkinson on 08/15/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Thank you Rita Turkin and Auto Nation Ford Marietta for a dream red Ford F-150 we purchased last June! It was an awesome experience with outstanding professional and friendly service! We would certainly come back when we need another Ford.


Great Experience!

4.7
Stephanie V. on 08/14/2014

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

Greg C. was really nice and helpful with us buying our truck. The only complaint I have is that we weren't shown any numbers until the papers were ready to be signed. Other than that, I totally recommend AutoNation for buying your next vehicle. Very courteous and friendly staff... even with us having a rambunctious 15 month old running around lol


Great Salesman made the whole experience.

4.7
Jt on 08/13/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

We went in looking at a used Mini Cooper on the lot, The salesman let us take it out on our own and drive it around. When we werent really pleased with it we asked what else they had in the price range and he showed us both new and used cars in our range. He was knowledgeable and polite and let us talk and wander without badgering us. We didnt buy that day but we did end up coming back and going back to the same salesman. We would buy again from them.


New Ford Mustang

5
Mr. & Mrs. Gentile on 08/08/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The manager and salesman was great! We have been to so many dealerships but this experience was so different. They were friendly, upfront with pricing, options, and availability. The entire process was professional. They made us feel like we were dealing with family. I recommend everyone interested in buying a Ford to come here.


Great Experience!

5
Kelly on 08/05/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Had a great experience. We got the vehicle we wanted at the price we wanted!


Great Customer Service, Friendly & Professional St

4.8
Osman Bah on 07/28/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

This is the dealership if you`re expecting to go home happy with your New or Certified Used car. I will be back soon.


great service

5
2014 Ford Fusion on 07/24/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

People are so nice there. Price is very good. You don's even have to argue with that.


Great sale with Jeff M.

5
S. Blanchard on 07/24/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I dealt with Jeff M. on purchasing a brand new Focus ST. He was very informative about features of the car I was not aware of, and was willing to answer any and all questions I had. If he didn't know the answer, he was sure to find out the answer for me.


GREAT SALESMANSHIP.. MR. BOBBY WAS GREAT

4.5
Delbert Winkfield on 07/23/2014

Customer Service: 4.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

I love Autonation Ford. They have the best Sales People and I believe Ford makes the best cars at the best prices. Mr.Bobby Jones came threw for me. I love my FORD FIESTA. THANKS MR. BOBBY JONES


Great, Professional and Painless!!

5
Andrew M. on 07/23/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was checking out all the local dealers in my area for the vehicle that I purchased and hands down I couldn't have found a better deal and sales team, I walked into the showroom at 10am and before noon I was driving my brand new 2014 Mustang off the lot! The sales associate I dealt with was Theo G. and all I can say is that this man was able to answer every question I had and was able to suggest and notify me of points that where relevant to me in my decision. the only thing that saddens me is I won't be in the market to buy a new vehicle anytime soon as they where able to match me to the perfect car for my needs!


Grat Experience

5
photofixations on 07/17/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I bought a new Ford Mustang at AutoNation Ford and was really happy with the experience. I have bought many cars over the years and have usually disliked the experience. At AutoNation Ford the experience was great. My sales guy, Matt Johnson was very professional and he made the entire process easy. I never felt pressured, and the process was handled like a professional business transaction. All of the folks I met here were both nice and professional.


Recent used car purchase (2008 BMW 535xi)

5
Frances Murry on 07/09/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was searching online with CARS.COM for reasonable used BMW's in the Alpharetta,Roswell,Gwinnett or Marietta area of the state of Ga. I discovered Auto Nation Ford in Marietta,Ga had a nice 2008 Navy Blue BMW 535xi on June 25th and the price was very very very reasonable with only 113k miles on it. We drove to the dealership to check the vehicle out physically and test drive it. Upon pulling in the dealership parking lot I jumped out the car to run over to the BMW like it was Christmas in June. My honey and I were so excited as the car was SUPER CLEAN inside and out and we were in awe about the price. While we were looking over the car a salesman by the name of Doug Floyd greeted us. We then asked if there was a carfax on the vehicle he replied yes. We then ask could we test drive the vehicle and he proceeded to make a copy of my license and retrieve the key for us to test drive the car. After test driving the vehicle, I decided to make an application to purchase the vehicle. I really like Doug as he was not a pushy salesperson. I told him I wanted to run the deal by my credit union to see what type of deal they would offer. He did not have a problem with that. 5 days went by before I heard from Doug again, which was cool by me. On July 4th I completed the deal both Doug and Shawn the sales mgr. was as attentive as they were when I originally made my 1st visit to the dealership back in June. *****I TRULY LOVE MY BIMMER !!!!!!!!!!!!! Thanks to Doug Floyd


Great customer service

5
Lynn-John Mehosky on 06/22/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My husband and I walked out of the Autonation building with smiles on our faces. The sales person whose name's Matt Johnson really helped us out with getting our first truck. He listened to what exactly we need in a truck and he showed us exactly the one we have been looking for! He was very helpful and sincere in helping us. We are extremely happy and satisfied with the truck we got from AutoNation. Great deal most importantly!! Every single one of the employees there was friendly including the Russian manager lol. Would really come back one of these days to get a car for myself :)


Auto Nation Ford Marietta (Cobb Pkwy)

5
Stang2015 on 06/20/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

These guys always go above & beyond & really look after their customers (which is why I keep returning to them) Jeff & his team go the extra mile to make sure you leave as a satisfied client. HIGHLY recommend them.


Review of dealer installed work at Autonation Ford

5
Rhenry33133 on 06/16/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jeff Jackson worked harmoniously with me to correct a misconception and get a 2nd row console installed in my new Ford Explorer. He was great to work with and the timing, price and overall experience were all superior.


Stress free Service Dept.

4.8
JDC Red Edge on 06/06/2014

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I usually do my own maintenance on my cars but since purchasing my 2010 Ford Edge, It wasn't necessary to get under the car anymore. Allowing Auto Nation Ford Marietta handle and service my Edge was less stressful. From the beginning their professionalism showed, by keeping me inform, answering tough questions and completing the work on time as promise. The CS Tech folks promote a friendly environment that bring me back every time. I believe the Service Department has sold me on were my next car will be purchase.


Awesome Experience!

5
DannyB. on 05/30/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My father and I purchased a brand new mustang gt and explorer and were taken care of extremely well! Jeff M. Was an outstanding salesman and a must see to purchase your next ford from! The general sales manager was also a great help as well!


First time visit for Oil Change

5
Kenny E. on 05/28/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

If you go to the Cobb Parkway location for service ask for Martin Breig. Curious and professional. Will take my car to him every time my Mustang needs service. Thanks Martin!


Auto repair

5
maryann on 05/28/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had my car towed in and Ruby took great care of me. She made sure I knew everything about my repair and was a pleasure to work with.


Happy Customer

4.7
F150 King Ranch Guy on 05/27/2014

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

Bought a brand new F150 King Ranch. Our Sales Rep Douglas was terrific. He found the exact truck we wanted from another dealership and then delivered it to our home that night. The whole process went very well and we are very satifsfied with the customer service we received.


excellent sales department

4.7
Robert on 05/22/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

I had looked online and sent several emails and Matthew Johnson responded very quickly and answered all my questions. When I got to the dealership, Matthew met me with the truck and was up front and very helpful. Excellent salesman


A+ Overall Car Purchase

5
KJett on 05/20/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I purchased my Ford Fusion with Matthew Johnson, at AutoNation Ford-Marietta. He was a great rep, and we couldn't have asked for a better overall experience. We had looked at cars on the internet, and I made an inquiry on a car; Matthew answered me back right away and invited us to come test drive the car. We really didn't go with intent to purchase a car at the 1st dealer we stopped at, but they made everything so easy/non-complicated that we went home with our new car!! :)


AutoNation Ford

5
LadyBug on 05/18/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My experience with AutoNation Ford was the best. The buying process was the easiest I've been through. I'm very satisfied with my vehicle and with Ford.


Purchase experience at Ford Auto Nation Marietta

5
Telly Cotton on 05/01/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I am so happy with the purchase of my new Ford Fiesta. This was by far the easiest process for purchasing a car I've ever experienced. My salesman Lyttleton Scantlebury is excellent with his customer service and has a great management and finance team to back. I felt no pressure and that I was getting the best deal.


Unfortunate situation, but Fortunate service

5
David J on 04/19/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My car died on me and my sells rep worked with me and walked me through a non stressful process. They understood my situation and offered the rebates to me that allowed me to stick to my budget for what I wanted. I walked away with a smile and my wife will be over there shortly to get her next car.


Best buying experience I've had

4
bbtwin on 04/17/2014

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 4.0

This was my first time visiting Auto Nation Ford of Marietta and I highly recommend their outstanding Sales and staff. I purchased a new vehicle from AutoNation Ford. After researching on line for several months I finally decided to contact AutoNation Ford as they were close to where I live. When calling to ask for assistance the sales rep I spoke to was very cordial, informative and willing to assist me in making a decision on the correct vehicle to buy. Even though I was clear that I was not necessary looking to buy. From the moment I showed up at the dealership Jeff worked with me every step of the way to show me all three models of the Hybrid Ford Fusion and working with the Finance team to get me the best price to fit into my budget. It was a no brainer to pick the model I did and actually leave that day with a new vehicle. I cannot express in words how thrilled I am with the AutoNation Ford of Marietta group, they truly emulate what it means to deliver outstanding customer service and will personally go out of their way to ensure that you have the best experience possible. Thank you Jeff Mcglashing and Jay Moore!


Excellent experience and great customer service.

5
Greg Shorter on 04/04/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This was my first time visiting Team Ford of Marietta and I highly recommend their outstanding Sales and Service staff. I purchased a new vehicle from Team Ford after visiting several other locations close to my home (Fayetteville) that were all the "typical" vehicle purchasing experience. The trip was well worth it and resulted in one of the best buying experiences I have had for a vehicle in some time. I cannot express in words how thrilled I am with the Team Ford of Marietta group, they truly emulate what it means to deliver outstanding customer service and will personally go out of their way to ensure that you have the best experience possible and make right to your satisfaction the concerns you have. They stand behind what they sell and put the customer first, well done Team Ford of Marietta and thank you Rodney Milsap and Jay Moore!


Great experience did not expect ,

4.8
Bobby C on 04/02/2014

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Lyttleton Scantiebury truly a very personable salesman always concerned about the customer and his/her needs overall staff was excellent when we trade again we will definetly be back at AutoNation and hope to have the same experience Bobby Carney


Great Customer Service

5
Thunderrap on 03/17/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was in the market for a new truck after recently losing my Mustang to a Chevy Tahoe. Needless to say Rodney Millsap and the rest of the team at AutoNation Ford in Marietta took the best care of me and got me into an awesome vehicle quickly and affordably.


Outstanding Customer Service

5
Laura H on 03/11/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was extremely impressed with the customer service that I received at AutoNation Ford in Marietta. I have never received the level of service that was provided by my "Sales Man" Carl Yarber in any service industry, in a society where there is a car dealer on every corner the one thing that sets you apart from the others is the level of service you provide to your customers. Carl is an absolute gem, and if I know anyone looking to purchase a car I will recommend him with the utmost confidence that they will be treated to the best buying expierence on the planet. Kudos to AutoNation Ford and Carl. Sincerely, Laura H.


great and unexpected experience!

4.2
Sara on 03/06/2014

Customer Service: 4.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

Jason was awesome! Very helpful and answered all of my questions. Gregory and Anyone were also very helpful.


New Car Purchase

5
DoriC on 03/04/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My experience with purchasing my vehicle at Autonation Ford Marietta was awesome. From start to finish the service that I received from the reps were very friendly and the staff was informative and very knowlegable and accomodating in my needs. I really appreciate the service and as long as I contiune to receive this type of service I will continue to purchase from Autonation Ford Marietta.


Great experiance, for once the wait time was short

5
Eduardo Flores on 02/28/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I'm from Texas, my Son graduated from Emory U and I was getting him a car until he is fully settled in with work and such. I've bought about twenty new cars in my life time from a Range Rover to a CLA 250 and various Fords and chevys this is the first dealership I've left and felt fully satisfied about the purchase. Rita Turkin was my sales specialist and she was excellent at helping me pick a good car and financing that fit my sons present buget. Grade A dealership as far as I concerned.


I enjoyed working with Jeff on the buyout of my lease. It...

5
denniswashere on 02/19/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I enjoyed working with Jeff on the buyout of my lease. It was done in a timely manner and the customer service was excellent. Thank you.


great experience

5
JOHN O on 02/09/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

All the sales force were easy to deal with. They placed my order with great detail, explaining everything . Also sent emails updating the build process at the factory. We are very pleased.


Carl was what you would dream a salesman would be in a...

4.8
RAKOutfitters on 01/27/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Carl was what you would dream a salesman would be in a perfect car buying situation. Friendly, very knowledgeable and always willing to go out of his way to make sure your experience was the best you have ever had. Truly a lost art. I found myself wanting to slow down and enjoy his work rather than speeding the process up. He is an invaluable asset to this dealership.


There's a reason I keep going back.

5
Curtis on 01/25/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This is my 6th purchase here since 1999. I keep going back for a reason. They are always thorough, walk you through the process, start to finish, and are very thorough during and especially AFTER the 'transaction'. If every experience (so far, so good) is this pleasant, they will have a customer for life. Thanks to Jeff, Greg and Anton for an all around great experience.


Great experience

5
SusanAVL on 01/21/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I got a great car and had great service. Thanks Rodney Millsap!


We were speaking to a couple of dealers about convertible...

4.8
RickParker2521 on 01/17/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We were speaking to a couple of dealers about convertible Mustang GT. Autonation Ford in Marietta had the one with the best price but their service and ease to work with is what I found to exceptional. I would highly recommend this dealership and especially Jeff McGlashling as a salesperson that is easy to deal with.


purchased ford escape

4.3
JB on 01/15/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 3.0

My sales rep was Jeff Wright and he was very helpful and attentive to my car buying needs.


LEASED FORD EXPLORER NO HASSLE GOOD VALUE

5
Danny M. from Atlanta on 01/15/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Customer services if the best possible...very friendly, knowledgeable, and they do what they say....all good...purchasing or leasing as I did was fast and efficient...no stress...I would recommend them and Rodney Millsap .


Amazing car buying experience

5
Chef on 01/13/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

A great car buying experience. Kendrick was a great help and made it an enjoyable experience.


Don't do it!

2
Simply silverado on 01/12/2014

Customer Service: 1.0 Buying Process: 2.0 Overall Facilities: 3.0

Worst car buying experience ever. As we walked the lot no one helped us. We went inside and had to ask a few different people for assistance. We found the car we wanted on one of their other lots and then waited 6 hours for delivery from their sister store. I was never thanked for my purchase. Not by the manager, sales person no one. I was asked to actually sign all the paperwork PRIOR to seeing the car and any negotiation. While waiting we encountered someone who was waiting for a simple oil change. He had been waiting 4 hours for that. Two weeks after a finance person called me and proceeded to yell at me thru the phone and used profane language in trying to intimidate me to give more information about the purchase. I will never buy or recommend this place.


Wonderful Ford Dealership

5
M.Acker on 01/01/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Carl did a great job answering our questions and finding us the car that fit us best. Their service department has also gone above and beyond our expectations. This is a great Ford dealership. Glad we found it.


I entered this dealership to purchase a car, however, I...

4.8
bala11 on 12/11/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I entered this dealership to purchase a car, however, I had a limit to my monthly payment. Not only did I purchase a car today, my payments per month are lower than I expected. Lyttleton, Shawn and Jay were all terrific..they worked with us until we were satisfied. I am extremely pleased with my purchase and the service I received today. I will definitely recommend this dealership to anyone that is looking for a new car.


Just bought my 2nd Ford From AutoNation Ford in the past...

5
joecates10 on 12/08/2013

Customer Service: 5.0 Quality Of Work: 5.0

Just bought my 2nd Ford From AutoNation Ford in the past two years. Easy process and Jeff McGlashling in sales is great. Not pushy and really wants to help. I will definitely go back.


Very Happy.

5
DA of NC on 12/05/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Saw an ad for a F150 on car.com. Said they still had it. Next day drove two and a half hours. Everyone greeted me with a smile. Saw the truck and was very happy. My wife was to. Could not believe that was the truck. We went for a ride in it. Was very happy with it. It was more than I thought I could find. Been looking for over a month at car lots and surfing on the web. Everyone at the dealership was very professional. The person we dealt with was great. He new how to make us feel comfortable. The whole process of buying a truck there was fantastic. This dealership was awesome!!!!!!!!!!!!!!!!


Jeff greeted me as I walked through the door with a...

5
Hopkins on 11/30/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jeff greeted me as I walked through the door with a "welcome to Auto Nation how can I help You? for the next two hours we tried to locate a new Flex SEL like the 2009 I had to trade. He was very patient and at no time did I feel rushed or pressured. After searching in and out of state we located one in South Carolina and started work on that when I spied a Flex Limited parked out front and we went to work to see if I could purchase that car at a price I wanted to pay. We worked the numbers but were not where I wanted to be but Jeff continued to work with me and brought his boss into the discussion. Because I was moving up to top of the line I had to come up a little and his boss was willing to come down a little and I asked for a few extras which were given to me. I am now the proud owner of a 2014 FLEX LIMITED and could not be more pleased. Jeff and his boss were both professional in the way they treated me and at no time did I feel any pressure to buy which would have turned me off. I feel that Jeff treated me as a friend and not just another sale. I would recommend Auto Nation if you are looking for a new Ford and I would hope that you would ask for Jeff when you go in. Raymond P. Hopkins, Marietta


Was in the market for a 2914 Shelby and Anton David and...

4.6
HunterLyle on 11/29/2013

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Was in the market for a 2914 Shelby and Anton David and his team did a great job finding & actually ordering for me from the factory the exact car I wanted. The new Shelby showed up at the dealership about 5 weeks later, ahead of schedule, and I spiced it up the next day for the same price we had discussed 5 weeks back with no hassle. All Good & I love the new Shelby!Hunter


I bought a 2012 Ford F150 from AutoNation Ford. We...

5
kkay76 on 11/23/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought a 2012 Ford F150 from AutoNation Ford. We worked with Jay Moore for our Financing & it was the best experience we have EVER had buying a car. Everyone in there was great!!!!! We will be back to buy our next car from AutoNation Ford in Marietta!


Switch from Alan Vigil

4.3
Greg on 11/11/2013

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 4.0

I have bought at least 10 new Fords and I loved my last two FX4s. I had received the worse customer service possible at Alan Vigil Ford service department ( in Fayetteville) so buying another Ford from them was not an option. My wife decided last month to switch to Audi after 5 new Mustangs GT conv. I was not ready to give up on Ford. I decided to try Auto Nation in Marietta. I found them to be fair in their pricing, fair in the trade in allowance, and they also had a large inventory to chose from. The sales person I had was brand new and lack the product knowledge that an experienced sales person would have, but she was very pleasant to deal with and I am sure after a few more months she will be great. The management team was active in making sure the deal worked and my new truck was delivered spotless and with a full tank of gas. I could not be happier with my new platinum f-150!


Great experience and really good customer service. They...

5
svancza on 11/10/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great experience and really good customer service. They didn't have the car with options I wanted on their lot. Rodney found it in Panama City and arranged to get it and bring it to Marietta. So now i have the car I really wanted and didn't have to settle on the closest model. The process was very painless and the paperwork process was excellent due to Jay getting things processed through very quickly. I would recommend this dealership very highly and this is why I have given them 5 Star ratings.


Great Service, Great Experience, Great Car

5
Stephen on 11/04/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My salesman was Rodney Milsap. They did not have the car I desired on the let at this dealership. He found the care in Panama Cit and had it brought to Marietta for me. It was one of the smoothest experiences I've ever had getting a new care. I can't recommend them enough at this Ford Dealership.


We drove from Alabama to buy a car at another dealership...

5
erudy on 11/03/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We drove from Alabama to buy a car at another dealership and was highly disappointed. We just decided to stop at this Ford dealership just to look. We were met by Theo. he was extremely kind and courteous. He took the time to listen to what we were looking for and did a detail search for our truck. He found one at a sister lot. He went to retrieve it for us to test drive. I wanted an all black Expedition but the inside sold me. The truck was clean rode well and I pleased he took the time to listen. Jay was able to match our rate that we had and completed our paper work as quickly as possible. He explained every thing to us clearly. Answered all our questions and gave us great advice. This is my third Expedition and this was the best experience I have ever had at a dealership.


Tarded in my older Ford F150 for a new Ford Focus!

5
C Cap on 11/02/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I purchased my third vehicle from AutoNation Ford without incident! Thanks for a great car buying experience!


Great Service

5
Jean on 11/01/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I just bought a car at the Ford dealership, my sale associate was Tina Johnson and i cant say enough about her. She was very professional and very knowledgeable. From the time a walk in she introduce herself to me and was ready to work with me. I am very please so far with the car. The waiting time to finalize was a little longer then expected but i guess it all have to do with your credit and the lenders. I would definitely recommend anyone whose looking for a car to stop by over there, and please ask to speak with TINA JOHNSON.


Great service

5
Mountain Motorsports on 10/30/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great Job, Fast and ez service great price...............................................


$56,325

Mileage: 8

Color: Other

Transmission: 10-speed Automatic

Body Style: Pickup

City: Marietta, GA

Engine Type: 6.8L V8 16V MPFI SOHC Flexible F

$46,975

Mileage: 8

Color: Other

Transmission: Automatic

Body Style: Pickup

City: Marietta, GA

Engine Type: 2.7L V6 24V PDI DOHC Twin Turbo

$47,415

Mileage: 8

Color: Other

Transmission: Automatic

Body Style: Pickup

City: Marietta, GA

Engine Type: 2.7L V6 24V PDI DOHC Twin Turbo

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