AutoNation Ford Union City

Bad Customer Service at AutoNation Ford.

I went to AutoNation Ford to get an oil change and to get a duplicate operating key made. I was told the key would take some time since all had to be verified with the warranty company. I was told the oil change w/tire rotation would cost $49 and the key would cost $100 (my deductible). After 2.5 hours of waiting, Sheri came to tell me that my total charge was $470.62 and when I told her I didn't have that kind of money, she stated that the key was already made so it could not be returned. Also, the $100 deductible had incorrectly been included in the cost. After deleting the $100, my costs were $370.62...which I had to use 2 credit cards to cover. When I got ready to leave the next morning, I tried to use the new key and my car responded with "Key Not Detected". My Ford Fiesta would not crank nor could I unlock the doors with the new key. So using my original key, I took my car back to AutoNation Ford to get a refund. Chris the service manager authorized me to get a refund after he tested the new key and saw that it was NOT working as intended. He offered to fix the new key but I declined his offer. My question to him is WHY DIDN'T SHERI OR THE NEW KEY MAKER AT AUTONATION FORD NOT CHECK TO ASSURE THE KEY WAS PROPERLY WORKING B4 TAKING MY MONEY? Chris didn't have an answer. I declined his offer for them fixing my key because I didn't believe it would ever have worked and I would have wasted more time. I will do all possible to never have to take my car to AotoNation Ford on Jonesboro Rd again for any service. I'll go elsewhere to get my oil changed or to another dealership to get service. I'll be letting Ford Motor Company know about the disservice I experienced at AutoNation Ford.

Seamless as always.

Jerry Singer is a great customer advocate and Sherri Wigglesworth in the service department always deliver.

Myra Thomas

Had the most amazing experience with Mark Cain at Auto nation Ford.

Best Service Ever

I went to buy a used car but ended up with a new one because the deal they offered me was to good to turn down

Customer

Excellent service, very friendly and professional staf

Best deal in Georgia with Mark Cain

Mark Cain was awesome to work with. He got me an excellent deal on the car I wanted with a payment I could afford, a 2016 Ford Fusion I shopped around to other dealerships and received the best deal in Georgia at Autonation Ford in Union City, GA.

Great Customer Service!

I went in looking for a Ford Suv to pull a summertime boat. Our salesman, Mark Cain showed us the suv that we were looking at, and politely suggested maybe a new truck would suit us better. He showed us some models that were comparable to the price range we were happy with, and ended buying a new 2016 Ford F150. I and my wife are very pleased with our purchase and how all aspects of the buying experience. Thank You Mark Cain and Autonation Ford Union City!

Hassel free, straight up!

all I can say is WOW! Mark Cain is your man. No games, straight up and ensures you are pleased with the deal. No one in my local town (Columbus, Ga.) wanted to give me a quote. All they wanted to do was get me on the lot so they could play their games. Mark got me a great deal and made the entire experience as painless as possible. Mike Balthasar was also outstanding having to make some requested changes to our paperwork and overnighting them to us preventing delays at the bank. Thanks to Mark and Mike for making my buying experience a great one. I will be back.

Hassel free, straight up!

all I can say is WOW! Mark Cain is your man. No games, straight up and ensures you are pleased with the deal. No one in my local town (Columbus, Ga.) wanted to give me a quote. All they wanted to do was get me on the lot so they could play their games. Mark got me a great deal and made the entire experience as painless as possible. Mike Balthasar was also outstanding having to make some requested changes to our paperwork and overnighting them to us preventing delays at the bank. Thanks to Mark and Mike for making my buying experience a great one. I will be back.

Yet another satisfied customer

Thank you Jerry Singer and Bill Miller for yet another wonderful leasing experience! Last week I leased my third Fusion from AutoNation Ford Lincoln Union City and I couldn't be happier with the car or the service!! These are the guys to see if you are car shopping.

Awesome price

I was recently in the market for a new truck. I was online and AutoNation ford in union city had some amazing prices on new f150s. Mark Cain called me within a couple of minutes of me submitting my request. Mark told me that he likes to work quick. And sure enough when I got there he had the truck and paperwork ready and had me out in under an hour. He was professional and made sure I was comfortable with all of the new features. He was very knowledgeable and easy to work with. I would recommend him with question or reservation.

Excellent Buying Experience!

Bought a new F150 from AutoNation Union City. Great price and excellent service! Had the pleasure of meeting and working with Mark Cain! Mark did an incredible job making my buying experience a real joy! Mark's communication skills and personal approach to working with his customers is truely refreshing! I highly recommend Mark if you go to visit the AutoNation folks.

Great buying experience!

Bought a new F150 from AutoNation Union City. Excellent price and great buying experience! Highly recommend their Internet Sales Manager Mark Cain! Mark was a pleasure to work with! Mark did everything possible to make my buying experience a real joy.

Second time buying from Mark

Bought my second car from Mark. Just cosigned on a car for my daughter. He helped me buy a car a few months ago. His service was so great that I didn't hesitate to work with him again. He got a great price on a great car. Second time won't be the last time. I'll buy all of my cars from Mark from now on.

Purchase of my 2016 Ford F1 50

On Sunday, May 12 I purchased a new F1 50 at Union City how donation I have been looking around at other dealerships for a purchase without much avail I then called autoNation Ford and Union City and talk to Mark Cain about my interest in a new F1 50. Mark answering all the questions I had concerning buying a new F1 50 and very knowledgeable on the project. We then set up a appointment for the following Sunday to see if anything met my specifications . Sunday morning Mark had a family emergency but took the time to set me up with One of his peers and provided him with all the information that we had talked about. Hi arrived at Union City AutoNation and met with the person Mark set me up with and found a vehicle and I might and I purchased a new 2016 F1 50. My buying experience was very professional and without any pressure from the dealership. Hi return on the following Friday and met with Mark Cain and he answered any questions I had concerning my purchase . Thank you Mark Cain for taking a real interest in me and my purchase

Great customer service

I was driving by one day and saw a Ford Fusion at AutoNation Ford and I walked in and Mark Cain met me at the door. I could tell from his initial approach he wasn't low other car salesmen I had dealt with before. He was kind, patient, not pushy at all and he listened to everything I said. He helped me find a great deal on the Fusion and made it all so easy to make a decision. Go see Mark.

Referred to Mark Cain by my brother.

My brother brought a car from Mark Cain at AutoNation a few months ago. When I saw it, I wanted one just like it. He told me to go see Mark. I called Mark and told him what I was looking for. He found it and got me a great price. Mark was just as easy going as could be. Great customer service. I'll bit every car from him from now on.

Mark Cain was great in the sale of my MKZ

Mark Cain was very helpful and informative with all the time and questions that I had. Was very nice and great to work with. Would recommend Mark for any car buying needs and would be going back when the time comes.

Jeanette Lamb

My brakes were having issue(loud shrill and chirping noises). I had a few challenges- but, in the end, the service department made it right!!! Everyone has such an awesome attitude. They are a great place to take your car. The Service Manager, Richard called me and made everything right. We are all human and are not perfect. The attitudes and the way an issue is handled is what speaks volumes about your dealership. Thanks again AutoNation Service Department.

Great Service

I brought my car in to be serviced today and Tony was my advisor. There are not enough adjectives in the English language to explain how well he took care of my automotive needs today. He was knowledgeable, pleasant and thorough and took great care of my car. In all my years as a customer he's by far the best service advisor in your employ. Please know he's the reason why I will continue to be a customer and will highly recommend this service dept to others!!!

Top Notch!!!!!

Mark Cain was the absolute best!!! Not only did he find what I need but he also was able to get what I wanted. I've already recommend him and AutoNation to two of my friends.

Great Service

My husband and I were first time buyers at AutoNation Ford and they went above and beyond to work with us. They made us feel confident in our decision and treated us with the best service we could imagine! We will definitely be buying all of our cars with them. Levial was an amazing sales associate and the manager, Bill, was awesome too!! We will be recommending all of our friends to them.

Mark Cain is truly the best!

I never thought I would say this about a car salesman, but Mark made my son (15 1/2) and I feel so confident and comfortable purchasing a car from him. This was my first time purchasing a car completely on my own (at age 46!) and I never once felt pressured. Mark was so helpful and his personalized customer service made our experience a great memory. Thank you, Mark!

Mark Cain is the BEST!

"Mark Cain is truly the best! "I never thought I would say this about a car salesman, but Mark made my son (15 1/2) and I feel so confident and comfortable purchasing a car from him. This was my first time purchasing a car completely on my own (at age 46!) and I never once felt pressured. Mark was so helpful and his personalized customer service made our experience a great memory. Thank you, Mark!

Best dealer with the best folks to help anyone's n

My process for purchasing my vehicle was quick and easy. I test drove any vehicle without question. The buying process and paperwork was completed while I was at work. My car and paperwork was then delivered to my job. Thanks Bill and Autonation!

Great Customer Service

If you're looking for a great place to purchase a new or used vehicle AutoNation Ford Lincoln Union City is the place to go for great customer service. I would like to say thank you to the whole dealership for making our purchase of a new Ford Escape very easy. My salesperson Paul McCaughey was the best I have ever worked with. He was friendly, accommodating and very knowledgeable. Paul went out of his way to get me a special 2015 Escape from another dealer out of state. His Sales Manager Dan Griffin was involved in making sure I was getting the exact Escape that I was looking for. When we went back to the dealership to pickup our new Escape the General Manager Bill Miller came by to thank us for our business. Previous Employee 2008.

Great Dealership

I recently purchased a used Ford F-250 truck from Autonation Ford Lincoln in Union City, GA. I had been looking for several months on the internet and saw this truck. I live in Alabama and drove over 2 hours to the dealership. I'm so glad I did because it was just what I had been looking for in a truck. There were no surprises, the vehicle was exactly how it was listed. I couldn't have asked for a better salesman than Jerry Singer. I got a great deal on the truck and everyone was very courteous and professional. I would highly recommend Jerry and this dealership if you are looking for a vehicle. This was a great buying experience.

Excellent service Mark Cain

Mark made purchasing our new Ford a complete pleasure and super easy. I would absolutely do business with him again and again. Thanks so much!

Thanks Mark Cain

Mark Cain was very helpful in our car buying experience. Very knowledgeable and personable. Our experience was quick but, most importantly, very easy thanks to him.

challenge...schmallenge!

After a terrible car accident (all were safe and OK) my insurance company totaled my 6 1/2 month old Ford Escape. I was $3600 dollars upside down in it and feeling like a total victim with a humongous financial challenge ahead of me. The accident was not my fault but the police report did not give either of us drivers a ticket and we shared the same insurance company so it was not looking good for me in my replacing my car... and more debt seemed super inevitable. I walked into the Union City Ford dealership to gather information about how bad my situation was going to be in getting a functional car to handle my every day life in. I was greeted by Jerry Springer who quickly made me laugh and told me he wouldn't make any deer jokes and I could call him Jerry Springer! He was so personable and put me at ease during a very intimidating experience as a single teacher mom. He immediately let me know that he was up to the challenge and was going to figure out something. He explained everything to me and did not make ANY of my questions feel like they were stupid questions- and I am sure anyone else in his field would have known they were really dumb questions that I should have known answers to (I teach 2nd Grade for a reason!) He helped me truly replace my same car and taught me so much about this huge purchase for someone in my shoes. I appreciate his time, effort, and gentle way of helping me to get my life back on track with a super cute 2016 Ford Escape....with GAP INSURANCE! It has been 2 days and I just referred a friend to go see him for another Escape. I will most definitely be back to see Jerry Singer! Better to buy a car vs be a guest on his show!

Attention to details! Excellent dealership

Just purchased a new Lincoln from Jerry Singer at Autonation Ford Lincoln Union City and was very impressed in every way. I drove ~1 hr to buy from this dealership when there is a Lincoln dealer 5 miles from home, worth every mile tenfold there is no comparison. Jerry is a Ford/Lincoln guy through and through and went above and beyond to find exactly what I wanted even though this proved to not be very easy, His follow-up and attention to detail is the best I have seen. I recommend this dealership and Jerry to anyone with no reservations.This is the 6th new Ford I have purchased in the 9 years I have lived in Atlanta and this was by far the best experience. Autonation and Jerry truly appreciate their customers and do not take them for granted as some other dealerships do.

Service Department

My mother has been a customer since '88 and I have been a customer since '02 when Auto Nation Ford Lincoln of Union City was known as Gene Evans Ford. We both have all our service and maintenance needs done here. The Service department is very helpful if they see anything that needs immediate attention they will always come to us and explain what needs to be done. The cashiers always remind us of any coupons we may use to the lower the cost.

Excellent dealership and saleman

Just purchased a new Lincoln from Jerry Singer at Autonation Ford Lincoln Union City and was very impressed in every way. I drove ~1 hr to buy from this dealership when there is a Lincoln dealer 5 miles from home, worth every mile tenfold there is no comparison. Jerry is a Ford/Lincoln guy through and through and went above and beyond to find exactly what I wanted even though this proved to not be very easy, His follow-up and attention to detail is the best I have seen. I recommend this dealership and Jerry to anyone with no reservations.

Great Experience!

I wasn't sure whether I wanted a used car or a new car. Jerry Singer has to be the most patient salesman ever! I was also very picky about the color and the options. I've always driven fords, so I've been buying them from Jerry since I moved to Georgia in 1993. No pressure, patient, and always finds exactly what I'm looking for....no matter how long it takes for me to decide! He is the best ever and I wouldn't buy from anyone else! I ended up getting a 2016 Ford Fusion. I absolutely love it!!!

The best ever!

I wasn't sure whether I wanted a used car or a new car. Jerry Singer has to be the most patient salesman ever! I was also very picky about the color and the options. I've always driven fords, so I've been buying them from Jerry since I moved to Georgia in 1993. No pressure, patient, and always finds exactly what I'm looking for....no matter how long it takes for me to decide! He is the best ever and I wouldn't buy from anyone else! I ended up getting a 2016 Ford Fusion. I absolutely love it!!!

Good experience car truck purchase

Purchased today a gently used F150. Drove 60 miles to visit this dealership and am very happy. Tom K. was my salesman and he treated me very well. The truck was exactly as advertised and they gave me a fair trade in allowance, as well as all necessary prep work in their service department on the truck I bought. Mike in busness dept. did a nice job finishing the paperwork. I love my new to me F150 supercab!

Wonderful!

We had a wonderful experience! Everyone was very friendly and helpful. Didn't take very long! Ask for Mark C.!!

Very positive experience!

Very friendly. Informative, not pushy. Levial Arnold was very nice, great personality and knowledgeable about his product. Long time employee for this dealership also. Several other dealership employees congratulated us on our purchase, many greeted us. Made me feel much less intimidated.

The first of many cars with Mark

I just bought my first car from Mark Cain at autonation. He was patient and professional. He was running all over the place getting the information I needed and very helpful. This might be my first car bought from Mark but it won't be my last.

Get a great deal from Mark at autonation ford

I drove out to autonation looking to update my old explorer. Mark met me at the door and helped me get a great deal on a new 2015 Edge. He'll help you too.

Referring you to see Mark at autonation

I was referred to autonation ford by my friend Kevin Hall. He said if you want a great deal and a great salesman, ask for Mark Cain. He was right. Mark got me a great deal on a new F-150. He was honest and not pushy. Go see for yourself.

A Texas-sized Thank You to David Miller!

My family has been loyal to Gene Evans Ford, now Autonation, since its beginning, simply because they have always been loyal to us. From my first car at 16, to the Ford Fiesta that got me to college, and now to my soon-to-be family car, my new Ford Edge, Autonation and salesman David Miller have become like family and taken care of us throughout the car buying process. My husband and I were married this summer and moved to Texas. Thinking about having a bigger vehicle for a family, we started looking at SUVs. Having never bought a car without the assistance of my parents, I was unsure of what exactly was a fair deal. I realized something was off when the salesman at the dealership in Texas kept going back to the manager for lower quotes when I said I couldn't afford the rate or payments he presented to me. Why wasn't I given this lower quote to begin with if it is possible? After hours passed, I called my mom back in Newnan and asked her to give Autonation in Jonesboro a call to see what they could offer me instead, since I had purchased my other two vehicles through them in the past. While still trying to make a deal in Texas, I received an email from David Miller and left the dealership right then.David offered to have someone drive out my new Edge to Texas and take my trade in Fiesta back to Georgia. My husband and I decided to drive back to Georgia regardless due to Christmas holidays, but couldn't believe what an incredible offer David had presented to us. We arrived at the dealership, my new Edge sitting out front with a big red bow. David Miller came out and hugged me, having remembered me from my two visits to the dealership over the last 10 years. He showed me every detail of my new car, took us on a test drive, and made the process faster, easier, and more enjoyable than anything I experienced elsewhere. David talked to my husband and I about how much we could and we were saving at their dealership and told us he didn't want us to be taken advantage of like we experienced in Texas, most likely due to our age. At Autonation we saw every way we were saving money. Mr. Miller told us their goal is to make lifelong relationships with their customers and they truly did for us in every way. The 1000 mile drive was worth it, we saved thousands, and we can't wait to get with David Miller again to get my husband a new Ford as well.

Poor service department

I had a fine experience purchasing my car from this place, about a year later I needed help with my warranty. The front desk was cranky, couldn't look up my file and purchase, told me service department would get back to me, they never did. I had to call later, and the service department was unhelpful as well! They grudgingly looked up my file after I pressed them to see if I would be covered. Just in general bad attitude and no customer service, didn't care to make me happy at all or even be kind to me over the phone. I work as a guest service as well and I got off the phone, shocked by the lack of caring. I understand if something isn't covered, but you can at least pretend to be nice about it. Will continue taking my car to mike fitzpatrick for service and help, not autonation, where I bought my car.

hard working people

HOIL BURTON was caring and professional very informative.

Great service

I appreciate the professional yet friendly staff at AutoNation Ford. Jerry Singer is absolutely the best sales person I have ever dealt with. The car-buying process can be stressful, but he makes it easy. Because of him, I am a repeat customer of AutoNation Ford and will continue to be so.

Great experience thanks to Jerry Singer

The car-buying experience can be stressful, but Jerry Singer makes it easy! I am a repeat customer at AutoNation Ford because of him. All I had to do was call him, and he took care of everything. He found us the car we wanted and had the financing approved before we got there. Thank you Jerry!!

Very easy process selling my car

Had a great experience selling my old odyssey at Autonation in Union city. Mark Cain was very helpful. The process was quick and they gave me a great price for it. If you want to sell your vehicle, check out autonation.

Very satisfied customer

I worked with several employees, including Mark Cain. This place is more of a family experience. Everyone is so friendly and helpful. This was one of the best experiences I've had. This was the first car in my name and it was exciting and every question was answered. I am very happy.

Mark Cain internet manager

Mark Cain made my buying experience a pleasure, very easy to do business with. Excellent!

Great company to buy from

I live in Louisiana and was looking online for a used Lincoln MKC. I wasn't having any luck locally, so I searched autonation. I found one in Atlanta at autonation ford lincoln in Union City, GA. Mark Cain got back with me very quickly. I told him what I was looking for. He has one like I wanted in his inventory. He sent me a great price and I was worried that I might have to fly into Atlanta to get the car and do the paperwork. I was wrong. Mark had the paperwork sent overnight to me. My friends were traveling and stopping in Atlanta before coming back this way. Mark was able to let them bring the MKC home to me in Louisiana. The process was very easy. Mark was courteous, professional, and very knowledgeable. If you need a car, go see Mark.

great experience

Mark Cain and his team helped me purchase my first car in my name. They were friendly and helpful and well be going back to buy another car soon for my parents.

Great experience!

Great experience. They did not have exactly what we wanted, so they found us one and went and got it.

best experience

I worked with several employees, including Mark Cain. This place is more of a family experience. Everyone is so friendly and helpful. This was one of the best experiences I've had. This was the first car in my name and it was exciting and every question was answered. I am very happy.

Outstanding service!

I would highly recommend Jerry Singer at AutoNation if you are in the market for a new[er] car! Not only did I get the lowest price in town for the car that I purchased (a Ford C-Max Hybrid), the process was painless! Last year my husband purchased a Honda CR-Z Hybrid from Jerry. We were so pleased with the Honda and the service we received from AutoNation when purchasing the car, that we went back to Jerry when I needed a new car. Here is his contact information. Jerry Singer singerjatautonation.com 770-964-9801 AutoNation Ford Lincoln Union City 4355 Jonesboro Road Union City, GA 30291

Reliable service to my family for years

Awesome service. My family has been coming to this dealership for years because of the great quality of customer service. The support I received from Attendant Levial Arnold was phenomenal in helping me select and purchase my first vehicle. If you're gonna go to this dealership, speak to any of the helpful staff, but I'd recommend Mr. Arnold.

Just bought my fifth vehicle from here.

I just bought my fifth vehicle from autonation ford. I've been buying cars there for years. My previous salesman wasn't there anymore, but Mark Cain met me as I got there and was patient and answered all of my questions. I didn't feel pressured. I got a great price and a great rate. My fifth vehicle won't be my last vehicle I purchase from there.

Very trustworthy dealership

They approved me after I was rejected everywhere. I am new to this country and don't have much money. I wanted to start a limousine service and I tried everywhere. When I contacted autonation, Mark was patient with me. He didn't try to rush me out like the other places. He helped me find a very nice low Lincoln with low miles. Mark Cain is not like any of the other car sales people. You can trust him.

Great place to buy a vehicle

AutoNation is a great place to buy a car. I found a truck on their website this weekend. I asked for a great price on it. Mark Cain contacted me and sent me a price that I couldn't turn down. When I got there, he had the truck at the door and ready to test drive. It was just what I needed for my business. They even delivered it straight to my house for me. Go see Mark if you need a truck.

They gave me a chance when no one else would.

I've never bought a car before, so when I was ready, I shopped around. With my lack of credit, no one was giving me a chance. I contacted autonation in Union city, Mark called me right away. He asked me what I was looking for. I told him about my situation and he told me he would do everything he could to get me approved. He called me back about an hour later after receiving my information. He got me an approval and the payment that I was wanting. He was very patient. Everyone was helpful.

If you need a new car, go see Mark

I hadn't shopped for a new vehicle. My last truck was getting up in miles. I did some research online. I found a truck on the autonation website and Mark Cain responded to my request for information. He was very patient. He listened to my questions and answered everything I asked with confidence. He really knows his trucks. The management was all very professional. They weren't pushy at all. If you need a new vehicle, go see Mark.

Poor Service Department

I have always had excellent customer service when Gene Evans owned the Dealership. Since AutoNation, customer service in Service Department has gone down hill. I have bought two cars from Gene Evans and was very loyal customer driving the extra distance for outstanding Service. Since AutoNation, you can never get through to the service department and when you do you get a voice recording to leave a message and no one ever calls back in the timely fashion. In the past week each day to get someone to call me back or to get a live person has taken over 2 1/2 hours each time. When the service rep was going to get back to me (doesn't that mean the same day?) no call back. My car was held there for a week. When I called the Service Manager on Monday, the operator laughed saying its so hard to get a hold of him and the general manager. I left a very curt message at noon and asked to be called back. He never did. The service Rep finally called me back on Tuesday to take care of the problem that I had been waiting to hear back from last friday. When I went in today to pick up my car ( and the service rep knew I was coming in), he never came over even though eye contact was made, nor did the service manager ensure all was taken care of to my satisfaction. Very poor customer service!!!! All it would take is for both to ensure I was greeted and all was taken care of!! Thats what Gene Evans staff would have done. It only takes a few moments and I would have left feeling that AutoNation cared about its customers. Well I left and after 15 years of coming to this location, I will be going to another ford dealership for my service.

Poor Customer Service in the Service Department

I have been going to this location for over 15 years when it was Gene Evans Ford and was a very loyal customer driving the extra distance to this ford dealership. I have bought 2 cars from them. My last one was a 2013 CMAX. When I would go in to get service work done, I was always updated and I left my car off, would get a call when the car was done. The past two times I have gone under AutoNation, I never get a phone call to either update me nor tell me my car is done. This past time I had a major issue of which, the service department allowed me to drive away with an issue worst than what I brought in. I immediately turned around and brought the car back. Now mind you, its took over 2 1/2 hours to get a live person after leaving phone messages asking to be called back to see what was going on. On Friday the service rep called me at 3pm over the issue and promised to get back to me ( wouldn't that be the same day?), no call back. On Monday I called and keep getting the recording to leave a message. When I got a hold of the operator, she told me the service rep was off and when I asked to talk to the Service Manager , she laughed and said he and the General Manager were very hard to get a hold of. Are you kidding me, where is the customer service? I leave a very curt message to the service manager over the issue at hand and to call me back as soon as possible. No call back. Finally Tuesday the Service Rep calls me back and says they were taking care of the issue and asked if my car was there. Are you kidding? Don't you know you took it in and have been sitting on it. I had to keep calling today to find out if it was done. Mind you its now a week my car. Finally called the cashier and found out it was done and then right afterwards the sales rep called to say the same thing. When I arrived shortly afterwards, the cashier knew who I was, but did the Service Rep or the Service Manager touch basis to ensure I left feeling like they cared about my issue. The cashier handed my paper work and off I went. Very poor customer service. All it would have taken and they were not busy in the service department, is to touch basis, a few minutes of customer service and I would have left feeling they did help me and wanted my business. I am not returning and will go to another ford dealership for service and will be purchasing future fords else where.

Excellent Buying Experience

Had a wonderful experience buying my new car from Mark Cain. I would recommend Autonation Union City and Mark Cain to all my friends and relatives looking for a new vehicle.

REVIEW FOR LEVAIL

Levail was the most genuine sales rep I have ever met. He was so kind and patient while helping me find a car. He went above and beyond to make sure I found the perfect car. He was the nicest and most friendly person in the whole place. I would highly recommend him to anyone looking to buy a car. I couldn't have picked anyone better to help me.

Easiest purchase ever

Was looking for a new Lincoln MKC to replace my older Escape. Found one at AutoNation. Mark Cain called me and sent me a price that couldn't be beat. When I got there, he had all of the paperwork ready and waiting. My new MKC was full of gas and clean. I'll be going back eventually to replace my wife's MKX.

REVIEW FOR JERRY SINGER SALES REP.

FAST AND COMPLETE WITH A CARING SPIRIT. SALES AGENT TOOK THE TIME TO EXPLAIN WITH DETAIL ABOUT TRUCK AND FINANCING.

Great Service! Very Professional.

This was our last stop of the day. We thought we found the perfect car for us only to find out someone was in the process of purchasing the car. The sales person was really great. He asked us what we were looking for and price range. He went in an found exactly wanted we wanted on the first try. We left feeling like we made a great decision.

RAV4 Purchase

Excellent sale representative- very knowledgeable and helpful.

No hassle

I was looking to buy a new vehicle within the next two weeks, but couldn't decide on the Explorer or the Flex. After test driving I decided on the Explorer. Mike was very friendly and courteous. He wasn't pushy, and made you feel very relaxed. After talking with him I decided to make the purchase the same day. So glad I did. Thanks Mike for your help and the follow up call to see how things were going.

A 1 dealership

Outstanding all the way. Great bargain and super people to deal with.

THE MOST ENJOYABLE TRANSACTION EVER!!!

I contacted Auto Nation to inquire about a vehicle I was interested in. Since the first time I got on the phone with them, they provided me with the best customer service ever. They gave me all the information I needed on the vehicle and scheduled an appointment to go see it. Let me just say, that what you see on the pictures online is what you get!! Not everyone can say that. Jerry Singer has to be one of the best salesman out there! No wonder he has been in the business for 22 years. He was very friendly immediately and treated me and my family with respect. Auto Nation makes sure that you leave there happy and ready to take the car home. Needless to say, I purchased the vehicle and am very pleased with it. I had the best buying experience ever. Would recommend this dealer a thousand times!

Great Service from Mark Cain!

I am so excited to have another Mustang GT! Mark Cain was great! Dan Griffin was great as well he remembered me from years ago. Finance manager was awesome as well. I would recommend Mark Cain to anyone who wants to by a car! Awesome team work! I have bought many cars from Gene Evans years ago and this experience went just as well. Thanks again guys for making it Happen!

Second time as good as the first time

I bought my last car from AutoNation Ford a few years ago. I needed a bigger car for my job. I received such good service from AutoNation the first time that I decided to contact them again. Mark Cain responded to my request quickly. He found the vehicle that would help me best and gave me a great deal on top of it. Thanks again AutoNation. I'll be back.

Well taken care of!!!

Union City Ford has taken care of my car needs since 1999-2000. They have provided me with Ford car products for my entire car buying/ownership history. They've taken care of me and watched me grow up from a baby to a full grown adult in terms of purchasing cars. I always feel like they welcome my business whole heartedly. While this process is reciprocal in that I am paying for these services, they still welcome me with open arms and make the impossible possible. Levial Arnold Sr. has been the sales associate of whom I have been dealing with and making my purchases with for the past 5-6 years. Always service with a smile, and getting the job done. He has been truly vested in my needs for a vehicle and for that my family is truly grateful. Union City Ford has been my home base and will forever remain home for me.

I HAD A GREAT SALESMAN

I had a GREAT experience at ford Lincoln auto nation. He worked with me until I received the car that I wanted !!! I smiled from ear to ear the second I test drove the car to the moment I was about to drive off in my 2003 Ford Taurus !!!! If you are looking for a great salesman to find you a great car ASK FOR MR LEVIAL ARNOLD !!!! ASK FOR LEVIAL ARNOLD !!! ASK FOR LEVIAL ARNOLD !!!! You NOT regret it !!!!

2015 Fiesta

My experience started out through the internet, moved on to the phone and finished in the dealership. I had a very pleasant experience with this dealership and it's sales team. I was matched with the exact vehicle I was looking at. The staff was extremely helpful and friendly. The deal was made to my satisfaction, papers were signed and I drove away with my car within a couple of hours. I would certainly recommend this dealership to family and friends. I would also purchase from this dealership again.

Cindy Gray

I was very happy with my experience. Mark Cain was very helpful as a sales person. He answered my questions knowledgably and showed me how to work with the new technology. It is amazing.Also the Financial Agent that worked with me, Mike Balthaser, was super. He went above and beyond for me. Thank You!

New car lease

Levial Arnold and Paul, the fleet manager made my experience nothing short of pure perfection in every way. They took excellent care of my automotive needs with professionalism and perfection.

The best visit ever

I first contacted AutoNation last August asking for information on the best truck to be used for hauling cars. Mark Cain contacted me. I went in to see what information he had. He provided me with a lot of information. I was ready to purchase at the time. About 2 weeks ago, I called Mark because he wasn't bothering me very much like many car dealers do when you visit their website. He was very patient and every once in a while, he would send a message to keep in touch. I was finally ready to purchase a truck. I visited Mark. He had a truck in stock, but it had a little more miles than I wanted. He did a search in his inventory. He found the truck that I wanted with great miles and a great price. The truck was all the way out in Colorado. We finished the paperwork. They had the truck shipped in on a truck. It was great. I will definitely call Mark when I'm ready to expand my vehicle transport business.

2015 Lincoln MKC- SALES ASSOCIATE LEVAIL ARNOLD

MR. ARNOLD IS A PROFESSIONAL I AM COMPLETELY SATISFIED WITH HIS SERVICE DURING MY RECENT TRADE IN AND PURCHASE. HE IS VERY KNOWLEDGEABLE , HONEST ALSO TRUSTWORTHY. I WILL NOT HESITATE TO REFER FAMILY AND FRIENDS. HE WENT ABOVE AND BEYOND TO INSURE THAT I RECEIVED EXACTLY THE TYPE OF VEHICLE THAT I WANTED. HE LOCATED A DEALER IN ALABAMA. THAT HAD THE EXACT CAR THAT I WANTED. HE HAD THE CAR DELIVERED THE FOLLOWING DAY.. HE WAS SCHEDULED TO BE OFF THAT DAY BUT CAME IN TO MAKE SURE THAT I RECEIVED GREAT SERVICE.

Factory recall service visit a dismal failure

My first trip to AutoNation service department was for a factory recall of my Lincoln MKZ to correct a problem with tail lamps. I had to explain to the service advisor three times why I was there, even showing him the documentation (including pictures) that I had received from Lincoln which described the recall problem in detail. At this point I was told that parts would have to be ordered and an authorization from Lincoln received before the work could be done. When I made the service appointment I was told by the same service advisor that the recall service would not take long. He made that statement having no idea of what the service entailed. I asked for my car back, the service advisor was no where to be seen. A driver brought my car around and I left having wasted several hours and accomplished nothing.

Excellent Experience

This is the second car I have purchased through Mark Cain. He is very helpful and knowledgable. He is willing to go that extra mile for the customer. He had all of the paper work completed by the time I came in to test drive a car, and was willing to locate the car in the color I want and go get it himself for me, Now that is great customer service. He is a great asset to Autonation Ford in Union City.

LEVIAL ARNOLD - BEST SALESMAN EVER

Mr. Levial Arnold was such an awesome salesman! This is my third vehicle that I've purchased from Mr. Arnold! I keep coming back because he makes the whole sales experience so comfortable! I requested from Mr. Arnold a new 2015 fusion with the "my touch" package, black metallic exterior, and black leather interior.... They didn't have what I wanted at his dealership but that didn't stop him, He went all the way to an Auto Nation dealership in ALABAMA just to bring back exactly what I asked for! Talk about customer service... It doesn't get any better than that! Mr. Arnold is so knowledgeable of all the products and procedures! He got me that payments price rage that I was comfortable with and even got me a 0% interest financing for my vehicle! If want customer service, a great experience, and a great vehicle LEVIAL ARNOLD is the salesman for you!!!! By the Way.... I love my 2015 Ford Fusion .... Awesome, sleek, sporty vehicle!!!!! Great Ride!

Jerry Singer!

We purchased our 2015 FLEX from Jerry Singer and he did an amazing job! We called him and told him what we were looking for and he found it. He was even able to deliver the vehicle to us in Illinois!!!

Jerry Singer

We purchased our 2015 FLEX from Jerry Singer and he did an amazing job! We called him and told him what we were looking for and he found it. He was even able to deliver the vehicle to us in Illinois!!!

Great car buying experience

Refreshing experience! I bought a Ford Focus for my daughter on May 9, 2015. The sales person Tom Kirby was wonderful! First, I walked in at 9am and by 11am I was out the door with a new vehicle. Tom was very knowledgeable and answered all of our questions accordingly. Second, the biggest surprise was I ended up spending about $2500 less than what I thought I would pay for the car purchased. Tom made me aware of several rebates I had no idea existed. Thank you Tom and AutoNation. My daughter loves her new car and I got a fantastic deal.

Great Experience

My husband and I had a great experience purchasing a used vehicle from Auto Nation. Mr. Levial Arnold was our salesperson and was absolutely wonderful. We were in and out quickly without any back and forth about price. We will continue to use Auto Nation for our future new and used cars.

Great Experience

My husband and I had a great experience purchasing a used vehicle from Auto Nation. Mr. Levial Arnold was our salesperson and was absolutely wonderful. We were in and out quickly without any back and forth about price. We will continue to use Auto Nation for our future new and used cars.

Paul McCaughey is the best sales person ever!!

Buying a new car at AutoNation Ford in Union City, Georgia proved to be the best experience ever for both me and my wife. From our sales person, Mr. Paul McCaughey to the General Manager, Bill Miller, our experience was enjoyable. Mr. Paul McCaughey worked and kept us informed all the way through the process. If anyone is interested in buying a new car please call and arrange to have Paul McCaughey guide you through the process painlessly!!!! Bobby and Martha Waldrep

Amazing

Okay so this is officially the first review I have ever written!!! However after my experience I felt compelled!! My mom came w me to look for a car because my husband works on Saturdays, she wasn't too thrilled about this bc she knows how the car buying process can be. We have bought many cars in the past from gene Evans so we first went there, to find out its now autonation. Basically the whole experience is great from when you walk in until you leave, everyone there is so nice. We found a car I loved but my mom wanted the best deal so we shopped around a bit. We could have gotten a new VW for less but something (probably Mark) kept bringing us back to autonation. I am so thankful that it did. the car that i loved sold and he found another one (that i ended up buying and love even more!) he even personally drove it down from their Alpharetta location so he clearly goes above and beyond. Mark is awesome, patient and just a nice guy. my mom and i can be a lot to handle alone plus i had my two little boys with us and they were running around everywhere!! Something that struck me about him was that he had a bible verse at the end of his emails :) I can go on and on but anyone looking to buy a car I would 100% recommend Auto Nation just bc of Mark.... He's awesome!

I love this Service Dept at Autonation Ford

When it's time for me to come in for my maintenance they always get me right in and done in a timely manner. The Service guys are always friendly and making sure that I have been helped. My service advisor keeps me up to date and let's me know if there is any other things going on with my truck. They have excellent service. Also at checkout time those lady's are so friendly and always tells me about the rebates on the works package. I drive a F150 so anything that can save me money! Thanks Autonation! I will always bring my truck there!

Andre Micheaux

Talk about Great Customer Service. I had it. Mike Thurman of Ford Lincon, was by far the Best..Not only did he deliver on time. He assisted me in every aspect of the purchase. Mr Thurman aka Mike, Humbled himself to be Pleasant, Kind Understanding and Helpful, He walked me thru the particulars of the F150 XLT That I Purchased. The follow up was great also. He took the time to call me on His offday which says alot. Would I recommened Family and Friends? For sure.

Great Dealership

After shopping several dealerships my wife and I went to AtuoNation Ford Lincoln in Union City, Ga. There we met our salesperson Paul McCaughey. Paul is a retired Army vet with a great deal of product knowledge. After hearing our wants and needs he showed us the Escape with the options my wife and I were looking for only to find out that they did not have the exact color and interior we wanted. Paul quickly said for us not to worry and he located the exact Escape we wanted at another dealer. In just a short time our trade in was worked out and the finance department set us up with a load from FMCC. Then two days later we returned to the dealership to take our new Escape home.Our deliver experience was the best we have ever had from a new car dealership. This dealership is GREAT!!!

REPEAT CUSTOMER

While there is a Ford delaership less than 5 miles from our home, my wife and I traveled >25 miles to purchase our new 2015 Fusion from AutoNation Ford Lincoln Union City. In fact, this is the second vehicle we've purchased from this dealership within the past few years, and I will continue to purchase all future vehicles from the AutoNation Union City team. Our sales professional, Mark Cain, was extremely patient with my wife and I as we weighed our options. While we obviously prevented Mark from seeing other customers as a result of our indecisiveness, he never once tried to pressure us into making a hasty decision. Rather, he answered all of our questions with explicit detail and offered very helpful advice, thus resutling in a very enjoyable and relaxing experience. A few days after purchasing our new Fusion, my wife noticed a small blemish on the driver's seat. I subsequently contacted Mark, and he requested that I return the car for cleaning. Not only did Mark see that the problem was addressed, he also topped off our fuel tank for our inconvenience...talk about outstanding customer service!! I would not hesitate in recommending AutoNation Ford Linclon Union City to any of my friends or family members in need of a new or used car. This dealership and its employees epitomize the term "professional," and I am highly appreciative that I can rely on the AutoNation Union City team regardless of my needs.

2014 Ford Edge

Mr. Mark Cain, was extremely professional in helping me with the exact vehicle I choose. He did not try to pressure me into buy a more expensive vehicle. My experience with the Auto Nation Ford Team in Union City was one that I would recommend to every person. They made my new car buying experience hassle free!Thank you for treating me with dignity and respect.

service dept

I took my f150 to get my rear defroster fixed it was not working so i got there and they greeted me and started working on my truck seemed like i just sat down they were telling me what was wrong and telling me how long it would take if I waited so i said ok I'll wait about every 15 minutes they were updating me. Thanks autonation for getting my truck fixed in time. I will keep coming back for service. Thank you autonation ford union city. Now I'm looking at buying a new truck from them.

Great dealership

Recently, I began a nation wide search for a 2014, Ford Flex Limited. I was unable to find an exact match for my personal specifications. I did however, locate eight vehicles that were acceptable. Of the eight, only two were identically equipped. The eight were located in seven southeastern states. I notified each dealership that I am retired and enjoy automotive research and that the cost of the vehicle would be paramount. Although my residence is Michigan, they were aware that three of my last four purchases were in Florida, so I was prepared to venture several miles for a "deal". As bids poured in, I considered the three most competitive proposals. Even though AutoNation Ford Lincoln was not the lowest, this dealership won my confidence and business. The tipping point was found in the person of Mr. Lavial Arnold. I was blessed to have Mr. Arnold as my sales associate. Throughtout the negotiations, Mr. Arnold was always prompt, informative and courtious. He was never pushy but patiently answered each question. When flying to Atlanta to receive ownership of my Flex, Mr. Arnold was at the airport on time to pick me up. What began as a casual conversation centered around a Ford Flex has developed into a friendship. Sould I ever again consider a Ford product, AutoNation Ford Lincoln will be consulted and I will seek the professionalism of Mr. Levial Arnold.

Excellent and timely service

This my third purchase at Auto Nation in Union City each time Mr. Cain ensured a smooth transition and this visit I was in and out in about 1 hour. The customer service has always been GREAT and the Finance Department was friendly and very informative. I'll be going back when it's time to purchase another vehicle. My new Mustang GT his caught the eyes of many...

Great customer service

My salesman Jerry was amazing. The way he treated us made us feel like a customer and a friend. The dealership staff was also just as friendly and courteous. I will be returning to this dealer and specifically Jerry in the future!

service department

Worst service 2 hours 45 minutes to change headlight bulb and wipers

Purchase of my 2015 Ford Fusion

I recently bought a new 2015 Ford Fusion and I absolutely love it. I dealt with Cynthia Lutalo, and she has been a patient and easily communicating person for buying a car for me, my mother, and sister. Actually the whole entire team at Auto Nation in Union City was very friendly. I went into the place not knowing what was best for me, but Cynthia stayed patient with me till we got the perfect fit and I love my car. Thanks Cynthia !!! I plan on being a customer of the dealership for a long time, and know who to send someone to looking for a new car.

Review

Auto Nation was a great place to purchase a car. We couldn't be happier with our fusion hybrid! Mike Thurmond not only helped with a purchase, he is always helpful with any questions we have after the sale! We would buy from auto nation and use Mike Thurmond for our salesman in the future!!

DO NOT DO IT!!!!

I went into Ford Auto Nation to have a transmission replaced under warranty. My service advisor Sheri NEVER, not once called me about the status of my vehicle. I had to call her to keep checking the status of my vehicle. Horrible customer service!! Her excuse was always " Oh I'm waiting on this, or I'm waiting on that". How about you call the customer in the meantime, and advise them of updates! Or I guess that would be asking to much for the $4,000 job that your doing to my vehicle. Go to Gwinnett Ford, they are the BEST!!!!

Pleasant Experience

I purchased a used Toyota Prius after doing much research on the internet. Their pricing was fair and they were willing to negotiate to make the deal work. It was a hassle free and easy purchase.

2015 Ford F-150....Great Customer Service

I purchased a NEW 2015 Ford F-150 after the holiday's. The entire team from sales to the finance department played a key role in working out my deal. The Union City, Georgia location have a great team of people working hard to take care of their customers...I would highly recommend this dealership.

Purchase of 2014 Ford F-150 Super Cab

This was the best vehicle purchase experience I have ever had. Mr. Paul McCaughey was my salesman. His professionalism before and after the purchase of my F-150 has been outstanding in every way. After the sale, he has continued to offer any assistance or information that I may need with regards to my F-150. This was my second vehicle purchase from AutoNation Ford Lincoln, Union City, GA, and very likely not my last. Great team, product and service.

great call buying experience

From the moment I inquired about my vehicle, I spoke with a very good car salesman Mark Kohmann who showed great care and patience answered all my questions everything was as promised and as I expected when l arrived at the dealership I thoroughly enjoyed the process of doing business look forward to making Auto Nation Ford Lincoln dealership # 1 stop thanks for the great experience.

Salesman Great

Michael Smith was excellent! Heard my request and delivered. Did not need financing. Finance person was least positive part of experience.

AWSOME car service

I needed a motor mount repair and no way to get home or go back to pick up my car. They not only did a great job repairing my car, but they dropped me home so I can get to work on time and picked me up on my lunch break to pick up my car. Sheri was on top of everything. It was a wonderful experience. This is why I do not let anyone else touch my car.

An easy way to buy a truck!

Buying a 2013 F-150 XLT at Autonation Ford (Union City, GA) was painless! Thanks to Mark Cain, a helpful salesperson.

Second to none experience

I was looking to get a new car. My last car was starting to get a lot of miles and I was looking for a deal and a car that was great on gas. I was busy with my job and didn't have a lot of time to do my own searching. My dad contacted AutoNation Ford Lincoln in Union City, Ga. Mark Cain responded with a great looking Ford Focus. Great gas mileage. He even got me a price that could not be beat. I will definitely return and send my friends. If you are looking for a car and a great deal, go see Mark.

Car Repairs

My Service agent named Anita at Auto-nation Collision located in Union City Ga was so professional and catered to all my repair needs. She was well trained and informed.

Friendly Staff, Great Service Experience.

Took my Mustang in for regular service and a small repair and both were completed quickly and correctly. Everyone was especially nice and its obvious they appreciated my business. I'm not sure what more I could ask for.

Excellent Buying Experience

My husband came in to purchase the 2014 Ford Explorer from Mark Cain at Autonation Union City. He made the buying purchase so easy through emails and phone calls that all we had to do once we got there was sign the paperwork. It was such a please buying a car from Mark. Thank you!

Ordered Focus ST

Jerry did a great job! Thanks for all of the support and help in ordering my new car.

Great time

Had a great buying experience the sales person went out of his way to make sure we were taken care of. Thank you Charlie Eddie and the managers at AutoNation for making the sale a great experience.

Christopher Harder, is the best Lincoln man.

I am a Lincoln owner for many years. I can always count on Christopher giving me the best and honest deal when it come to my Lincolns I own a Town Car, MKZ and many more over the years. I can call him and he makes my appoint right over the phone. I have always gotten a square deal from him. He knows just about everything with Lincolns and what he .doesn't know he finds out.

Best buying experience ever!

They spent hours scouring the Internet to find the exact car with everything I wanted at an acceptable price for me. I felt like they were working for me and it was obvious they wanted me to be totally satisfied and happy with my purchase.

Great Experiance Again!

Just picked up another truck (F350) and it was quick and painless! Plus the truck was ready to go when I got there like Paul promised, no waiting around and a great price right from the start. Wont shop anywhere else

Auto Purchase

I had been doing research on Ford Mustangs; should I go for the 2014 or wait on the 2015? Paul McCaughey was extremely helpful in providing me assistance pointing out similarities and differences to assist in MY decision process. When I settled on the 2015 he did a great job in keeping me informed as to arrivals. I really appreciate the fact he listened to what I asked for and kept me informed about those cars that fit my needs. I will have no problem recommending him and Auto Nation Ford to anyone. As a matter of fact , I have had two strangers stop me and Compliment my new Mustang ( in three day of ownership ) and I have directed them both to Paul at Auto Nation Ford.

great place to buy a car

A friend of mine knew I was looking for a new car and she referred me to Mark Cain at AutoNation Ford. She said go see him and he will take good care of you. I contacted Mark and from the beginning he was kind and professional. He beat the price of everyone around significantly. The level of customer service with this company is without equal. They are the best and will take great care of you and give you a great price. I will definitely be back. If you are looking for a car salesman that is honest, professional, and mindful of your needs do yourself a favor and call Mark Cain.

a great experience

I stopped in the dealership this morning not expecting much. I had just purchased another vehicle a few months ago from another dealership. I wasn't happy with the deal I got there. When I got to AutoNation Ford Union City, I didn't think they would be able to help because I owed so much on my vehicle. Mark Cain greeted me when he met me and didn't pressure me. He and his manager, Lenny worked with me to get me a good deal on trading my vehicle and helping me keep my payment down. This experience is without a doubt the best I've ever had. I will definitely be back and send my friends and family there. If you need a new car, call Mark Cain. He's the best.

Excellent service!

Great transaction, easy and pretty fast since I contacted my salesman and started the process online so when I got there it was painless! Thanks Mike Claman and Lenny Guanerra!

BEST SERVICE I HAVE EVER HAD!!!

I have to say out of all the car dealers I have ever been to probably since I was old enough to even think of buying a car have never treated me as great as AutoNation Ford Lincoln of Union City. Yes.. not having the best credit most people would laugh us all the way out of the door not even wanting to hear our needs or situation. We DID NOT experience that here as we where treated with the utmost kindness and respect and most of all understanding a gentlemen by the name Mike Thurmond was very patient with us and for that I am very grateful. We have a little girl with medical issues and not having a way to get her to her appointments or hospital was quite scary, this company knew this and did what ever they could to make a way for our family! I'm not one for writing many reviews but when a company goes though this much to show they care about our family( families in general) I believe we need to speak up and let others know! My family is super Thankful!!

THANK YOU!!

Marsha and I would like to thank Michael Claman and AutoNation for making our car buying experience enjoyable. We have purchased many cars and trucks over the years and this was buy far one of the easiest experiences we have had. Your advertised price was attractive enough to initiate an interest from us. You promptly followed with a letter and a call and sent us all information we requested. We made an offer, you promptly countered, we accepted.......simple. No pressure, no games, just business and very professional. We will definitely recommend Michael Claman and AutoNation to all of our friends. Thank you again.

Best dealership

I bought my truck from here and service it here also!! I recommend everyone to go here! When I had an accident in my other car they made sure everything was handled! I love this place!!

Great Service

Great overall experience! Salesman Rob Nelson was the best! Best car buying experience, ever; I definitely recommend Auto Nation to anyone looking to purchase a vehicle!

Great Experiance

I recently purchased a vehicle from Auto Nation Ford and it was a great experience. The sales rep David Miller worked with me on what I was looking for and had a car brought over from another location for me to check out. The entire process went very smoothly and no problems.

Great Salesperson

We bought a Mustang GT that we found at this dealership on the internet. The car was great and we had a great experience with our salesperson. The process was very easy.

Amazing Experience

My sales experience was wonderful. Lavial was amazing and made sure I understood everything about the vehical I wanted and talked me through the whole process. This is the second car I have purchased and by far the best experience. I would definitely refer people to this dealership and especially Lavial.

Great Car Buying Experience

The people at Auto Nation Ford Lincoln made our buying experience a pleasure. They are professional and friendly to deal with. I will definitely deal with them again

Great car for grandma

Third car bought from J. Singer in last couple of years. Need we say more about price, service, courtesy, etc? Also other family members have bought here, as well as other Ford products from other places. Recommended to other friends, also.

The Only Place to Buy An Autombile, based on 30 yr

Auto Nation, Union City, has been serving my new automobile needs, to the highest level over the last 30 years. Brian Lamb and Jerry Singer have made the buying process completely customer friendly! My many purchases have been a joy vs. a painstaking adventure with every other automobile dealer that I have ever attempted to do business with. It's no wonder that they are considered by many as "the place to go" to be treated like a customer. I wish them the highest level of continued success in the future. Thanks to the entire staff!

Good Buying Experience

Made sure I shopped at least 3 dealers and the Union City location was the ONLY one that earned my business with Effort and Honesty !

Great service

I took two Escapes in for recall work. Mike Eaton couldn't have been more helpful. The work was performed in a timely manner with no issues. Then, when I needed help removing a headrest to install a seat cover, Mike told me to come on in and he'd help me - no charge. Yes, it was a minor issue, but his willingness to help was so appreciated. I'll definitely return to AutoNation in Union City!

Very Disappointed

I purchased a vehicle (2011 Grand Jeep Cherokee) on June 14, 2014 with only 15, 594 miles. Two weeks later my vehicle stopped on me while driving. It was driven to the closest Jeep Dealer and from July 09, 2014 until September 08, 2014, my truck was in "repair mode". The following was done: 1. New Torque Converter 2. New Transmission 3. Reprograming and Updates 4. Oil Change. 5. Electrical System Now I know the dealership that sold me this car "clearly knew" that there were issues with this vehicle. They stated they inspected it, so why would they sell it with all of these issues? They gave me a loner for 2 weeks and for 8 weeks I was without a car, an on my own for transportation. This dealer doesn't play fair and I would never buy a car or recommend anyone to this place. It doesn't help that they have poor customer service and lacks professionalism. There was one good salesman (LaVail) because Mr. Mike Thurmond was a nightmare...

A Wonderful Experience!

My husband and I needed to downsize from an SUV to a sedan. We visited Ford Lincoln in Union City and had a wonderful experience with our sales representative, Levial Arnold. We have been Ford customers for 14 years. Having such a long history with Ford also helped to make the experience seamless and quick. Our salesman Levial, is an amazing...the consummate professional. He is friendly, knowledgeable, listens to his customers needs and presents options that are within those parameters. Levial understands optimal customer service. Having him as our sales representative was a true blessing. Most experiences at car dealerships are dreadful because it becomes an all day event. Not with Levial. Are deal was done in 2 hours!!! I will recommend him to anyone who is looking to purchase a vehicle. Within two hours we were in our new Fusion. The Smith's

Fantastic Service!

What a great experience to feel valued as a customer. Mike put me at ease immediately and really exudes a caring attitude. My car runs smooth as silk now so I am very please with the service. One thing I would like to see improved is the VR system when calling in; you are directed to push 1 for service but then still get transferred twice to get to the right department.

Best place to buy a truck

Great sales team!! I highly recommend autonation union city Ford. Thanks again Mike.

Excellent experience

I wasn't in the market for a new car until the engine on my Porsche failed. My son-in-law recommended I check them out as he has purchased several through this dealership. I was impressed by the no pressure sales pitch. David Miller was extremely patient since I really had no idea what kind of vehicle I wanted. I was able to test drive several vehicles before ultimately purchasing a 2014 Mustang. They even researched for other inventory at other dealerships since I wasn't completely sold on the color. However, I did finally opt for the ruby red one they had on the lot, and have no regrets. Everyone comments how they love the color, and it looked spectacular after they detailed it. The staff at Autonation made this one of the best car buying experiences I have ever had.

Great Disappointment...2001 Grand Jeep Cheorkee

I purchased a vehicle (2011 Grand Jeep Cherokee) on June 14, 2014 with only 15, 594 miles. Two weeks later my vehicle stopped on me while driving. It was driven to the closest Jeep Dealer and from July 09, 2014 until September 08, 2014, my truck was in "repair mode". The following was done: 1. New Torque Converter 2. New Transmission 3. Re-programing and Updates 4. Oil Change. 5. Electrical System Now I know the dealership that sold me this car "clearly knew" that there were issues with this vehicle. They stated they inspected it, so why would they sell it with all of these issues? They gave me a loner for 2 weeks and for 8 weeks I was without a car, an on my own for transportation. This dealer doesn't play fair and I would never buy a car or recommend anyone to this place. It doesn't help that they have poor customer service and lacks professionalism. STAY AWAY FROM THIS PLACE.

car buying experience

This was really a wonderful experience for me and my family. We went with the intention of getting a 2014 but left with a beautiful new 2015 red explore instead. Thanks Auto Nation.

Great Services

Fast and easy everything was great from the service to wait for the car service it was the too fast

Great Experience

It has been 21 years since I purchased a new vehicle. Mark Cain and the staff at Auto Nation Ford Union City made my buying experience a pleasure. I definitly recommend this dealership to anyone who is looking for a new/used car or truck. Thanks to Mark Cain, Cliff and Ted for making me feel welcome. Finally, I have to mention that my previous vehicle, a 1993 F-150 which I still own and drive occasionally, has 342,000 miles. This is a testimate to Ford quality. That is why my family buys nothing but Ford.

Wonderful Experience

I purchased a new 2014 Ford Escape at Autonation of Union City. My sales person, Mark Cain couldn't have been more helpful. He fully explained every nuance of the Escape, even how the back up camera worked. He took great care of me making sure I was comfortable with the whole buying process. The whole staff of Autonation of Union City was great. I will definitely come back and work with Mark again and refer all my friends and family to him.

Art Normand was a super sales person.

Buying a vehicle at Auto Nations was a good experience. I still disagree with the Doc fee. It just seems you have made a profit on the sale of the vehicle and then add the doc fee..

Smooth sailing

Simple, no-pressure buying process. Came in looking for a used truck, worked with Mike Thurmond, and left the same afternoon with a vehicle I'm very happy with. Price negotiation was fair and quick, and everyone was happy with the outcome. Would definitely return if in the market for another car or truck.

Michael Claman Great Sales Rep for our lease.

Michael Claman was a great rep. He made the process so easy. He searched and found a great Explorer for us. The easiest I can remember in years. Will refer all to purchase or lease from him in the future.

KUDOS TO CYNTHIA LUCATO & THE SUPER MAN OF FINANCE

Cynthia was great! She was us over from the first phone call. She was open and honest about everything involved with buying a car from Auto Nation. My family is new to Georgia, so we had no preference as to a dealership. Cynthia was a God send. My husband was out of the country, and he sent me to buy a car...on my own, for the first time in my life. Honestly, I dreaded the whole process; until I met Cynthia. She was a wealth of knoweledge about car buying, yet was able to explain things in a way to help and teach me. Thanks to Cynthia I successfully purchased a new Ford Taurus---painlessly, and this will not be the last time I buy from AutoNation Union City. God Bless you, Cynthia

Had a great experience buying a car, probably one

Had a great experience buying a car, probably one of the best. Michael was awesome!

Jerry Singer the best car salemans ever!

This is my 3rd Ford Escape bought through this dealership ! My salesman on the last two purchases was Jerry Singer what a great guy he is to deal with ! From start to finish the process was a breeze! He nows what I like and takes care of everything in a professional manner If you are in the market for a Ford vehicle he is the person to see! Also I love the whole dealership and drive around 40 minutes each way to use them when there is a dealership near my home

Great Experience

Had a great experience buying a car, probably one of the best. Tom was awesome!

Great service. Highly recommended.

Great service. Friendly and helpful. Highly recommended. Have used them on many occasions and will continue to do so. I would not hesitate to use this dealer.

2014 Ford Fusion

This is the 6th or 7th vehicle we have bought from these folks and always a great experience. Great prices, customer service and products. Jerry Singer and Bill Miller are a great combo of Sales and Management. Highly recommend Jerry Singer and the team at Autonation Ford.

Great service and a great deal

I was in need of a new car a little while back. I did some research on some sites and I visited the website for AutoNation Ford in Union City. I was researching Fusions. Mark Cain called me very quickly after I submitted my request for information. He was very courteous on the phone and made me feel comfortable about visiting a dealership. He had a vehicle pulled up to the door waiting for me. It was exactly what I was looking for. The price was perfect. After the way I was treated with respect and honesty, I had to say yes. The deal was great. The finance department was great. And we were in and out relatively quickly. AutoNation Ford Lincoln has a customer for life here.

Great Job

I went up there looking for a car with my girlfriend and we had a great sales person named Mark Cain. He did a great job finding us what we wanted and we walked out of there happy.We would go back for again for an other car. I would tell anyone to go there and by a car.

Great Service

Mr. David Miller was my Sales Associate. He was very helpful, showed me everything about the car that I purchased. Showed me the cars that I wanted to see. He was very informative, very friendly, and did not make me feel ill at ease. I would recommend this dealership. Mr. Miller did a follow up to see if I was enjoying my car.

Service Department ROCKS!!

I love working with the service department with all of my service issues. The staff is always nice and very professional. They treat me with respect always. I will always have my car worked on by AutoNation of Union City.

Great Service

Recently stopped in for an oil change for my Focus. The service was quick and friendly. Chris Harder was very helpful. Everyone should come here regardless of what they drive.

Wonderful Place

They were wonderful and worked with me to find the car I really wanted. My salesperson, Mark Cain, was wonderful and listen to me on what I wanted. He never pressured me into any deal and gave me time to think the deal over. Everyone there is wonderful and I would tell anyone who is looking for a car to go there.

Good experience!

Great place to buy a car! I will go there for my next car purchase!

Great experience!

We recently purchased a certified pre-owned car from Autonation Ford Lincoln and it was a great experience. Levial Arnold was laid back and let us take the amount of time that we needed to make our decision. Communication was consistent and effective...never annoying. Levial took care of all agreed upon details prior to our arriving to close the deal. We don't shop for cars often, but working with Levial and the team at Autonation was a pleasure.

Exceptionally Good Service Department

If you are looking for an Atlanta area Ford dealer for service or repair of your car, the Union City AutoNation is an excellent choice. I buy Ford cars and trucks, and I buy them from my brother's dealership in Texas. But since I live in the Atlanta metro area, having my cars serviced where I buy them just isn't practical. I have used other Atlanta area Ford dealers for routine maintenance on my cars, but I now take them to AutoNation in Union City exclusively. I have found that when I take my car to AutoNation in Union City, the work is done correctly, neatly (no greasy spots on the steering wheel, seats or floor mats, for example), quickly and completely. This location has done mostly routine maintenance for me, like oil changes and tire rotations, but they have also done body work on my cars after I had two accidents. The routine maintenance has always been top notch, and the body work has been especially pleasing due to the expert job done by the shop in painting the repaired areas. Again, if you are looking for a Ford dealer in this area, look no further.

Whole team is Great

I just picked up my second vehicle from Union City and could not be happier. The entire process (From quote to delivery) has been flawless both times. Everyone there is so easy to work with and they clearly value your time and work hard to keep things as efficient as possible for you so you can get on with what you need to do.

David Gordon

I have always enjoyed my buying experience at Auto Nation Of Union City. This is my 4th purchase. I keep returning of the quality of customer service given. I don't feel like I am being taken advantage of. I tell them what I need and they work toward that goal. We just purchased a 2014 Ford Explorer and could not be happier. Tom Kirby worked with me in every way. He looked at every financial situation that would be to my benefit. He exceeded my expectations. I would recommend Tom to you if you are in the market for new or used. He will work for you. Thank you Tom and Bill (Miller) for what you did.

David Miller is the best!

the best dealership in South Atlanta ,very honest and efficient.

Really like my Lincoln MKX!

We purchased our 2011 Lincoln MKX about 2 weeks ago and we love it. There were some serious dents on the car and they fixed it at no charge. Michael Claman was most helpful with the purchase and we got a good deal from the manager, Bill Miller. They were prompt with service and did what they said they would do. Richie Williams went over the car thoroughly to check for dents and fixed them all. We're very pleased.

New F150

I was very happy with the overall experience with AutoNation, especially with Jerry Singer, who went the extra mile to find my truck. Once found he also found ways for me to afford it, Thanks to Jerry and Bill for a very good buying experience.

LUV MY MUSTANG!!!

LEVI IS AWESOME....HE IS VERY PROFESSIONAL AND CURTIOUS. HE MADE CAR BUYING EASY!!!

Great Service

My husband and I had a wonderful experience buying my new Ford Escape. Mark Cain was helpful but not pushy. He was honest and we felt confident in him. I would highly recommend him and this dealership.

Awesome Car Experience

I had recently purchased a car from Gene Evans Ford Lincoln, looking for an new vehicle can be hard but the team at Gene Evans Ford Lincoln help me make a purchase with an ease mind. If you are looking for new vehicle I strongly suggest that you visit them, and if you can seek Mark Cain, I can truly say he is one of the best in the business, very friendly, knowledgeable and is everything you come to expect from a Car sales rep, I promise you won't be disappointed. "Extremely Satisfied Customer."

Great sales assistant, Levial Arnold, knowlegable

Recommended by a friend. I talked to the General Manager Then met with Levial Arnold Sr.. He answered every question I ask in detail. Demonstrated new features to me. Levial help set up new programs in my vehicle. Mike Balthaser explained all of my warrenty options very clearly. I think General Manager Bill Miller has assembled a very good team and if I were to look for another vehicle I will see them first. Thanks guys, "I love my truck".

Great Customer Service (My Rep Mark Cain)

On April 3, 2014 I went to Auto Nation (Union City) to look at a F250 Super Duty Pick Up truck. I had already been in touch with my sales representative (Mark Cain) via FaceBook. Mr. Cain, to this point had worked diligently to find the truck that is right for me and my needs. On this visit, Mr. Cain had a truck ready for me to test drive. Mr. Cain actually had the exact truck I wanted and needed. Mr. Cain and the financing department worked tirelessly to get me into this vehicle that day, which I did purchase. While on site I was treated very well and eery member of the staff were courteous and knowledgeable. I was very happy with the process and with my purchase. I would definitely recommend this dealership to my friends and family members for their future motor vehicle purchases. A VERY Happy Customer...

Great Service!!!

I brought a 2014 Ford Exployer, I had great service, everyone was very nice and up front with me. I am very pleased with their customer service.

Great Experience at AutoNation Union City

I recently bought a new Edge and I'm in love with it already! Mark Cain my salesman and Kenneth my finance guy were great. They were courteous, informative and very flexible with my crazy schedule and commute from Cumming, Ga. It was totally worth the commute. I had specific requests about what I wanted in a car and the loan and they exceeded my expectations!! As a bonus, the GM came out to congratulate me to. Thanks Mr. Miller!!

Worth the drive for a new F250

I drove 212 miles from western North Carolina to buy my new F250. Mark Cain the internet sales rep was great to work with and answered all my questions quickly. There price beat all other dealers by quite a margin which made the trip worth while.

Hard time

Great service when we bought our vehicle , but when I had to come back a couple of days later because the vehicle was having problems it was awfull. Will not buy another car from them , they are to hard to deal with if something goes wrong with the car.

UNBELIEVABLE GREAT EXPERIENCE With Mike Thurmond

if you deal with Mike Thurmond, it will be the best car buying experience you will ever receive. I needed a AWD Ford Escape which was not available in Florida. He had the exact car in stock and was willing to arrange for it to be delivered to an AutoNation dealership in St. Petersburg, Florida. When the car was being delivered, he called me every two hours to let me know when it would arrive so that I would be ready to make the trip to pick it up. Everything was explained and was delivered to me when he promised. He was upfront with all charges and there were no hidden costs that usually show up at the time of delivery. When I also needed optional items, he arranged for me to purchase them from the St Pete dealership at the same costs he charged back in Georgia. He also follows up with phone calls to make sure nothing goes wrong. You can call him at any time with questions you have concerning the operation of the car. I only wish that the Union City dealership was nearby so that I could experience the same great treatment from their service center. My experience with Mike Thurmond has changed my concept of a new car salesman and created such a favorable image that I now look forward to future car purchases. The car itself has so many outstanding features that I can't wait to show it off to everyone and drive it for a long time. Ford should be thankful to have him working for them. What a pleasant and nice experience with no hassles or problems.

Purchased a 2014 Mustang Awesome Service!

I recently bought a 2014 Mustang from AutoNation Ford in Union City GA. I received nothing but awesome service from the time I arrived until the time I left. I was able to talk with my saleman days before I could come in, and everything was ready. All I had to do was drive the car and decide if it was the one I wanted. And it was. I will defintely be telling everyone to visit Mark and to buy a Ford. It will be a while before I am ready for a new car, but when I am. They have me as a customer for life.

My husband and I had a very good experience with this...

My husband and I had a very good experience with this specific salesperson. Anyways everyone were very friendly and very knowledgeable. This sales person stopped everything he was doing in his computer and paid attention to our questions looking at us straight in the eyes when we were talking. This is a very good quality for any salesman. He has my vote!

I was out car shopping the day before New Year's Eve...

I was out car shopping the day before New Year's Eve trying to take advantage of the year end deals. I had already been to Nissan and Chevrolet dealers that day and wasn't really sold on the cars they were offering. I had looked at an Edge when visiting family in Florida and really liked the vehicle. I was trying to step down from a GMC Yukon XL for better gas mileage. I walked in and met Mark Cain the salesperson who contacted me after inquiring for information online. Mark was very friendly and immediately began asking me what my needs and wants were in a vehicle. I told him that I was looking for a crossover vehicle for better gas mileage and the Ford Edge had caught my eye. He was so helpful in the total process. I walked out with a 2013 Ford Edge with 0% interest. It was a great experience.

Stopped by dealer and made appointment for 9 am the...

Stopped by dealer and made appointment for 9 am the following day ,arrived on time was told to expect 1.5 - 2 hr duration, after 2.5 hrs went to check on progress and was told that "we only have 1 person working on electrical and there were still 3 in front of me before they would even look at it " . When I arrived I was told that they would get it in immediately because I had an appointment . I left without having the truck repaired,when leaving they asked if I would like to reschedule , I declined and wonder what would be the use since they obviously don't know what scheduling an appointment means.

The service was great my intent was to purchase a 2013...

The service was great my intent was to purchase a 2013 Mustang but they gave me a great deal on a 2014 Mustang - I was in and out in less than 2 hrs; the new car was washed - filled with gas and ready for me to roll out the parking lot - service with a smile with great savings.Thanks KDHall, U.S Army Retired

I was needing an F 150 with specific items. Mark Cain was...

I was needing an F 150 with specific items. Mark Cain was my salesman. Mark did a great job answering my questions and getting all the additions I needed. Mark stayed with me during the process and made me feel very good about making the decision to order my F150.Mark said it would take around 6 weeks to get my truck. The truck came in the time frame . I was very pleased with my F150, it was better thanwhat I had expected. When Mark called to inform me my F150 was in , he found an additional $750 rebate. I will be using their facility for all scheduled maintence that will be done in the future.I would highly recommend Mark and this dealership to anyone wanting to make a purchase.

I recently purchased a certified 2011 Lincoln MKS from...

I recently purchased a certified 2011 Lincoln MKS from Mark Cain and traded my 2006 Lincoln Designer Town Car. I had called ahead to advise Mark that I would be at the dealership late that afternoon to look at the car. Mark had it cleaned and waiting at the front door. The purchase negotiation process was quick, easy and professional. It was nice not to encounter some of the high pressure sales that is often associated with car sales. This was a very good buying experience and I will certainly return to Autonation Union City and deal with Mark on any future purchases. Likewise, I will recommend Mark to any friends that may be considering the purchase of a new or used vehicle.Regards,John Cork

Retired

Great experience from first visit to driving F150 truck home.

love this dealership and Jerry Singer