AutoNation Ford Gulf Freeway

no call back.

The dealership could not find the 4runner that was advertized and noone called back to follow up!

Great Experience at AutoNationFord

I love my new 2017 Ford Explorer. I found AutoNation one of the few in the area with 2017 models. Juleon and Zach were the two salesmen that assisted me. They pulled up any auto I requested from their lot. They said I shouldn't have to walk around in the hot August sun. I talked with them several times on the phone. I recommend these young men. They helped me get my Bluetooth and text messenger set up right away. The only annoyance was AutoNation refused my check once I got home, and I had to get a cashier's check made out to them. They should have had a sign up that no checks would be accepted. Otherwise, great experience!

Service Dept.

Worst Dept. Wrong choice to buy the vehicle from this dealer. If you leave message to service manager or advisor no one return the call.

Worst Service department

Service writer continuously lied about when truck would be ready. Kept truck from Monday through Friday for tuneup and driveshaft lube. I've never experienced so much dishonesty. After buying three trucks, I'm done with them, and my family and friends will know what happened. Steve Miller was the service writer. He needs to find another line of business where he doesn't feel it necessary to be dishonest. I don't trust anyone here now.

Fast Friendly Service

I stopped by on a Friday evening to look at a used F150 I saw online. I was quoted a price with no hidden charges via email and when I arrived at the dealer, the vehicle was ready to go. I was impressed with the quality of the truck and we haggled a little over the value of my trade. The price on the used vehicle was below book. Both the salesman Ryan, and the sales manager Ruben were polite and friendly to deal with. Financing took longer than expected, we had to wait about 45 minutes longer than we were told, but it wasn't a major issue. The new car dealership was clean and nice. The used car office was a little cramped.

service department

The service department is not honest and they beat around the bush.l will never take my truck to them again.salespeople are the same way

Excellent Service

Rosa made my car buying experience an enjoying one. Usually making such a big decision is stressful, but with her help and expertise I was able to get in a new vehicle at the best value for my budget!! Thanks Rosa and AutoNation Ford Gulf Freeway!!!

great service

Great service, great timing, Had no problem beautiful customer service.

Autonation Ford Gulf Freeway

I walked out same day with the truck I wanted, great dealership and experience.

great service from the start!!!

Ask for Annette she is very experienced and will help take care of all your problems...

Great service

Customer service was great. I recommend Francis Reyes sales representive. He knew exactly what I was looking for and took his time on finding what I wanted.

Autonation ford gulf freeway service

Bought truck from autonation ford gulf freeway I'n 2015. Have had all my service done there. Most recent had my oil changed and tires rotated. Went very well I'n and out I'n an hour. Make sure to make an appointment as i think they will honor appointments before walk ins.

Great service, always a joy

Your customer service is wonderful , Jerod Johnson always makes my experience great. I will always buy my trucks from auto nation gulf freeway.

Excellent service

Luis Delcid was a great help in purchasing a new car. I never imagined I would be driving a brand new Focus ST thanks to his help I'm a happy customer.

Great service

Everything was great they did everything in there power to get what I wanted and for the price I was looking for

Great service

Usualdo Salgado was very helpful. He gave me great customer service and was good yo work with and help negotiate my truck purchase. Definitely recommend working with him.

Great dealership and salesman

I purchased a car back in December 2015 and can honestly say that it was the best car buying experience I have had in a long time, As we approached the front door, we were greeted by our soon to be salesman, Yaseen Faroqui. He was friendly, a great listener, not pushy and very interested in providing us with meeting our requests. He made our concerns and requests, his personal mission to make sure that they were met and still even a month and a half after the purchase, he is still following up to make sure if there is anything else that we need to stay satisfied. I highly recommend Faroqui as a salesman and this particular dealership as the entire staff has excellent customer service and they were very friendly! Thank you Faroqui for all your hardwork in meeting our expectations! We will buy our next car from you!

Great customer service

Zeke Cervantez was the best saleman I would refer any of my friends to him he did a great job selling me my new car. Love this place will be coming back when I'm back in the market

Great experience

I bought a car from Zeke Cervantez and he was the best.

Awesome service!!!

Best service I've ever received. Zeke made the process of buying a new vehicle so easy. I will definitely be returning for future purchases!

Buying Experience

See J C Robinson at AutoNation Ford and you will have a great buying experience.

Great salesman

I liked our salesman, Mr J C Robinson. Mr J C Robinson. helped us select the perfect vehicle for us. I had been at a lot of different dealers. When I came in JC Robinson was able to find my truck. We bought it on the spot.. Keep up the excellent job. Now my son wants a truck now. We will see you this summer. Great job $$$

Great Customer Service

Purchased a 2012 Ford Fusion from Auto Nation Ford a year ago. My salesman Mr. James Robinson did an outstanding job finding the best fit for me! Most reliable I've ever had !

Service department? What service?

I leased a Ford F-150 from this location a couple of years ago and signed up for the service agreement. What a mistake! Every time I've taken my truck in for an oil change, I have never left within a three hour time frame. Three hours minimum to change the oil? This is completely unacceptable. Yesterday, I set an appointment for 1:00, but by 4:00 they hadn't even looked at it. Finally, at 4:15 they informed me that they had just pulled it in to the shop. I told them to forget it, as I had to be at work by 6:00. So, I spent approximately three and a half hours there waiting for my oil change and ended up leaving with nothing done to my truck. What a waste of my time and money. I wasn't the only one, either. While I was there waiting for my truck, another gentleman said his vehicle had been there since 7:00 AM and still hadn't been touched! And don't bother calling the service department manager. I've called him multiple times in the past to voice my frustration, but he never returned my calls. Bottom line, I will not do business with a company that treats their customers in this manner.

Great service

Was satisfied with purchas and service was excellent. Got a good deal and definitely would recommend friends.

Great deal & friendly people

I bought my f150 at a great price. The salesman was helpful and didn't pressure me into buying. He is still answering questions about the features a week after the sale, now that's customer service.

HORRIBLE CUSTOMER SERVICE

I tried getting someone on the telephone for a week. I left my name and number, but never got a call back. When I finally got a hold of someone a (week later) and asked for a bottom line price on a new vehicle, I started getting the run around. "Give me 10 minutes and we will call you right back" is what they would tell me, and of course they didn't call . I would have to call them and again they would promise to call me back. If you want to be treated like trash and have your valuable time spent on the telephone playing tag, well then this your dealership.

Excellent Customer Service

Rosa provided excellent customer service. She reviewed several purchase options for a Ford Focus along with a test drive. The financing process was also customer friendly and streamlined with the assistance of both Rosa and Sergio.I would highly recommend AutoNation Ford Gulf Freeway to anyone looking to purchase a new or used car.The staff are professional and very helpful.

Great service and very friendly

I had a 17yr. old car and was not ready to even begin to start over with another car. I decided it was time since my old car had been giving my some troubles. That was the BEST DECISION I could have ever made! I LOVE my new Ford Fiesta and so happy with the results of this car. I couldn't have asked for anything better for me.

friendly service

Well where do I start. Well I walked in there by finding them online and when I got there I got attended to in a timely manner. I then already knew what I wanted so I had to look for it meaning what kind of truck. I'm not too convinced on fords til I drove the one I wanted being a Ford F-150 XLT which had everything in it that I wanted and when I drove it I fell in love with it. My sales lady was nice and courteous but needed to have a little bit more knowledge on the vehicle cause it would be helpful. Understand she was new but knowledge does help. The GM took the time to come help me and that impressed me. She went out of her way to assist me on my price range that I wanted and we made the deal. Even though we stayed there very late to take my vehicle home the staff also stayed til I was satisfied and I liked that. Thanks I love my truck.

F-250

The buying experience was enjoyable in that we were able to agree on a price pretty quick. All the people there tried to make sure the process was as painless as possible. My Salesmen and Loan Officer definitely made the difference.

Very good service, nice attencion and good burgers

I was looking for a new car, but I liked one the salesman show to me and I tooked. I'm happy with this car

Great service

Great experience first time I left dealership without feeling like I have been taken advantage of and very happy with the service.

Great experience, great people.

Well first off let me say this, Thank you Auto Nation Gulf Freeway!! and all the professional Staff involved in my recent car buying experience, Kevin Serrano,Mario Ibarra and Calvin Cleon a High class sales team. They have in my opinion the best staff in Texas. Never felt the typical car sales pressure, they helped us with patience and answered all our questions and of course they gave us an EXCELLENT deal, they make you feel very comfortable and satisfied. They did not have the exact truck we were looking for at the moment due to that is was not a common package, but immediately they put their hands on it and made it possible the next day!! But in the meantime they kept us informed about the status of the transfer until the truck arrived and sent us a picture of our new truck. Calvin called us and in a manner of minutes we walked out the door happy with a big o'l smile on our faces. As of right now I received follow up emails to make sure I have no questions or concerns about my purchase and with the disponibility to help on anything they can. I highly recommend this guys and do not think twice, just go to Auto Nation Ford... a VIP experience you will never forget.

Flooding in Houston

My car was flooded and had several inches of water. After waiting 13 days, the dealer advised that the car was ready. They took me straight to the cashier and charged $2,000. However, after inspecting and smelling the car, it was obvious that no work had been done. The mechanic left work rags and tools on the floor board. The dealer also said they made a mistake and forgot to charge an additional amount. I picked up the vehicle after a total of 21 days and they charged an additional $1,700. Upon my inspection, they had not cleaned the floor mats. The dealer spent more time adding items to the billing than inspecting the car to ensure that it was repaired and cleaned thoroughly. Advice: 1) Once your vehicle is ready, their process is to take you straight to the cashier. Do not pay or sign any paperwork until you inspect the vehicle. One of the service managers admitted that they do not inspect the cars if they are busy. 2) Speaking to the General Manager brought attention to the issue, but after our initial conversation, the dealer still did not meet the promised deadline and did not provide status updates.

Smooth purchase process....

Overall, a very good experience dealing with Auto Nation Ford. I bought a 2015 Edge SEL. The sale took a little longer than I anticipated once I decided to make the purchase. My sales person was Rosa and she was with me during the whole process. Before I left the dealership, she sat with me in the new car and demonstrated the tech features. I would recommend checking them out when you get ready to buy your new Ford product.

Great Service

My Service Rep was very helpful and knowledgeable. She made me feel like family. The repairs were made in a short amount of time and done properly. Every person I meet from service to sales are very professional and go out of thier way to assist me whenever I need anything. The General Manger, Tania, and the Service Manager Ramon are the cream of the crop. When I am ready, my next purchase will definitely be done at Autonation Ford Gulf Freeway.

All around I had a wonderful experience

I have to say this have been my second car purchase from autonation with the same sales rep Ryan Glenn and I have never had a problem. Once they tell me they'll get me what I please they do just that with no problem and I thank them for everything they have done for me.

Great Device

Quick and fast service. Got me in and out. I would recommend Auto Nation to a friend.

Dealer With Integrity!

I recently purchased a 2009 Toyota Highlander through AutoNation Ford Gulf Freeway back in mid February. My purchase, however, was not in person from the dealer lot. Rather, I purchased this vehicle via the internet and multiple phone conversations with Ryan Glen/ Internet Sales Manager. This type of transaction had the potential to be extremely risky given the fact that I live in northwestern Wyoming. The entire sale was based upon my perception of Ryan's honesty and integrity. I am thrilled to say Ryan did not let me down! In fact, even after we discovered an issue with the driver side window not closing properly when it was delivered, Auto Nation Ford and Ryan Glen made good on the repairs by the local Toyota dealer in Billings, MT. This could have been a tragic story for us because what was I going to do, ship the car back for repairs? These guys stepped up to the plate and made things right. The car is great and it was a privilege to work with a car dealer that at least showed me they have integrity! Thanks Ryan!

Good Service

We came in to buy an 2006 or 2008 suv and we ened up with a 2011 ford escape.The sales man went above and beyond is his duties, to get us a betteer deal,we greatly enjoyed the experience.Thanks

Great Service

I had a pleasant experience. The salesman was the best, Mr. Richard Smith.

Great Salesmanship

Great car buying experience. I would recommend to others.

Good service

Great service car was delivered to me at my job and car looks great

I'll be buying my next F-150 Here!

I walked in at 8pm on a saturday and by 10pm I was driving home in my new F-150. Great salesmen and great customer service from all the staff.

Excellent service all the way around!

Was looking at many different dealers around town and these guys won me over on their service. Burton was the BEST we have ever dealt with! Will do business again with them if they keep this up!

truck buying experience

Greatest car buying experience I have had. Ever. Personell were very f riendly and helpful. Will recommend to others.

Awesome sales

Burton At autonation ford on the gulf freeway had me in and out in a 2014 f-150 in less than 3 hours... extremely personable sales rep...

Very Happy

Great service! Got me exactly what I wanted. John had emailed me the options prior to visiting which was a great help. Was able to review options and pricing. Quick process. Great customer service and I love me new car.

Great Service!.

I was glad I had some one like Edgar my sales man to help with the steps and making a great decision on buying my car. He was determined and help so much. I will recommend Auto Nation to my friends and family. Thank you

great staff, great service!

My purchasing experience was great! I was simply stopping by to take a look at my options and see if the car I wanted was in my price range. Several hours later I was driving out of the parking lot with my brand new 2015 mustang. They took their time trying to find all the little details I wanted in my car and helped me find just the perfect one. I would definitely recommend this place.

Great experience

WOW!! This was pretty easy. Because of past experience with car salesmen, I was not planning to buy a new vehicle. I was holding on to my paid for 2002, but it got wrecked. Mr. Richard Smith changed my impression of car salesmen/persons. He was very kind and thoughtful. First of all he picked me up from my home. Because I was having an issue with my ankle that day, I was not physically able to walk that large lot. He brought the vehicles I was interested in to me(Thank you). He gave me the quoted price with no hassle or pressure. I love my ford escape!! I would recommend him to others. Oh yeah Mr. Richard Smith even bought me an ice cold coke.

great service

Very good happy endingxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

F150 4x4

Quick, attentive and eager to sell vehicles at great prices. Only one complaint and that is to close the deal I had to talk to the manager after we did not come to agreement while I was at the dealership. But we came to an agreement and all is well. I was treated with respect and fair by all. Autonation earned my business.

Great Dealership

Great all around experience buying my 2015 Mustang!

Pleasant experience

Treated fairly. Knowledgeable salesman. Overall pleasant experience.

Great car buying experience!

Rosa Villatoro is an awesome salesperson! She took care of us and made sure we left 100% happy!

Great service, excellent

Was great in helping me own the vehicle.The vehicle I purchased smelled like an ashtray, had it cleaned out at autonation ford, but the smell is returning, and no one in the vehicle smokes.overall satisfied

Great service great people

I had a great experience at ford. The people were very helpful and invited me in with no wait time and did everything in a timely manner. They as a team got me the deal I had hoped for and answered every question and resolved every issue without any complications.

great people to work with

We went to see if we could trade in our 2014 escape cause it was to small for our family. It took 3.5 for us to strike a deal and drive off the lot with a deal of a life time . the GM is really nice she made sure my wife was happy with the deal .. . Love this place .. Sign and driveThanks

Ryan & Hugo

Ryan was very professional as well as Mr. Hugo, We were very pleased with both of their advice and will be working again with them in the future.

Great service

Everyone at autonation is really nice and very helpful.

love my truck

they had the truck i was looking for .they didn't do the best job to get the best interest rate though be careful off that

I had a great experience with this dealership

I had a great experience with this dealership and love my vehicle. JC Robinson is a great sales person and was very informative.

Very impressed

My experiance was top of the line. No haggling over the price. They gave me a great right up front.

Great Service

Went there to help my parents buy a new car. Quick and easy- Great service.

not the greatest of experiences

Well the salesman was very good wilson helped me in every way possible an the gm was helping but shouldn't have had to go through her to make my deal financial dept needs help not very explainitory on financial services signed all paper work n left w car an went through a week of aggavated calls an miss informed communication on paper work that i assumed was complete upon leaving dealership which was not an drug out over a weeks time finaly just completely bipassed dealer financial services an made deal through my bank in one day way to much aggravation for buying a vehicle not certain if ill buy here again

Ford F-250

Great price, service and experience! I called Josh to let him know that I was coming to look at a new truck and he was ready with multiple options. He was very transparent so there was not a negotiation. Couldn't be happier.

Ask for Edgar

As good of an experience as car buying every is. Our sales associate Edgar was extremely knowledgeable and professional. We were so please we referred a friend who also bought a car in the same week. After the purpose we had a minor problem with a windshield wiper not working. It was promptly repaired no questions asked and we were on our way in less than 30 minutes. As good as it gets.The biggest drawback is the boombox in the lobby really needs to go in the trash.

Ford Edge - Very Satisfied.

Hello, Joshua Lewis was a pleasure to work. I am a returning Ford customer and am very happy with my purchase.Thank you, Pam Ladd

Great Service

Easy going and great dealer to deal with. Made the car buying process painless.

Best Dealership I have been to ever

The General Manager of the Gulf Freeway location was very helpful, in helping me make my decision and the sales man was fantastic. This is the first Ford that I have owned and will not be my last one purchased from this dealership. Great big thumbs up

Great work by Richard Smith at Autonation,

Great experience with Richard Smith at Autonation Gulf Fwy, Houston

Service and Recall Work

Really pleasant experience and Ashley Arce, the Service Representative, was great!

Great Service

If you go here, ask for JC Robinson! Old school salesman and funny too.

No Brakes

Jorge Gonzalez was very professional and provided assistance to my needs which at the time my brakes started to fail. I was able to take my vehicle in that morning and get it repaired the same day. It was the best experience I have had and look forward to servicing my vehicle at Auto Nation Ford gulf freeway location.

Wonderful Experience

Great place to buy a truck! JC was very helpful in finding me the vehicle I wanted and also made the buying process very easy. Got a great truck and a great deal, I would definitely recommend going to AutoNation Ford and JC for your next vehicle.

Awesome Service! Just the right price.

Walked in around 7 pm and walked out with a new car! My sales associate was Mario Ibarra and wow he did an amazing job. He provided additional detail to all of my questions. Will be bringing back my whole family to buy more cars. Thank you Mario!

Ford Mustang/ Cindy Taylor

John Wilson is one of the best car salesmen I have ever dealt with; his communication through-out the entire process was great, he was attentive and helpful and eager to assist once we went to the dealership to look and make a decision about which vehicle to purchase. He is an asset to your company. However the finance person, Jerry, I think his name was, did not provide up front information during the financng process. He led us to believe that the financing was being done by Chase Bank, which is the complany I work for. It wasn't until I had to provide the lien holder information that I found out the car was financed thru U S Bank. Imagine my surprise! We, my husband and daughter were with me during the finance stage, heard him say Chase multiple times, and that I received my employee discount also. My understanding is that this guy is no longer with Autonation...which is a good thing. How many other customers could he have done this to. It was late and I guess he was in a hurry to make the deal...he even stated several times thru out the process that "they never lost a deal over the interest rate". Regardless...HONESTY is always best.

Great service and very pleasant personnel

Saw the vehicle I wanted (2014 Edge 4dr) on their web site and went to check it out. Talked to Mr. Salgado who sold an F-150 to my husband last year. Mr. Salgado was very knowledgeable about the features of the car and the whole process went great and we reached agreement on a price fairly quickly. We did all the paperwork while the car was getting detailed and were out of the dealership in a very short time. Highly recommend the salesman and the dealership. Very satisfied with the car and everthing is going fine so far.

Great buying experience

I began looking for a truck thinking I would have to settle for a small truck. I really wanted a Ford F-150 but I didn't think It would be within my budget given the fact that I didn't want to finance longer than 48 months. I decided to look around online thinking just maybe someone would have a reasonably priced F-150. I was pleasantly surprised with the prices listed on the AutoNation Gulfway website and once I confirmed that the prices were legitimate I made the 3 1/2 hour trip to make the purchase. I was able to get a nice F-150 STX crew cab and managed to stay within budget even after purchasing an 8yr / 125000 service agreement. I'm glad I made the trip and I love the truck.

Worst car buying experience ever.

My husband had visited this dealership and had priced an 2014 Expedition XLT. I went and looked at the truck a few days later and told the salesman I would think about it and let him know. The XLT did not have all the features that I wanted so it shopped around on their website and found a Limited that I liked. That weekend I went back and told the same salesman that I did not like the XLT model but that they had a Limited that I wanted to look at. It took the salesman about an hour to find the vehicle I wanted to look at. He and my husband drove to their storage lot across the freeway and picked it up and brought it to the dealership. I test drove it and told the dealer I wanted to make a deal. The salesman had my trade appraised and brought me the final price. I told him if he would give me 1,000 more for my trade I would buy the Limited. They met my price and I signed the deal. When we went to the finance manager he talked us into an extended warranty. Which I have never purchased before. After I got home and looked at the warranty information I realized that there was a 100 deductabe that he failed to mention. A couple hours later we drove off with the vehicle and signed paperwork. Two weeks later I get a call that there was an issue with the VIN on my contract and asked if I would come sign a new contract. I get to the dealer that night and the first thing they said was I would have to pay an additional $4,000 because they had wrote up the deal for the XLT and not the Limited. I told them it was there mistake and I was not going to pay the difference. I asked for them to return my trade to me and I would give the their truck back. I was told I would have to pay them $2,000 for the repairs made to my vehicle. Again I refused and was told it was my error because I did not check the VIN when I signed the paperwork. Never in my like has it ever occurred to me to check a VIN when making a car deal. I have always assumed the dealer knows what they were doing when it comes to their paperwork. Even the salesman told them I was dealing on the Limited. After arguing with the manager for several hours I left. The next day I then consulted with a lawyer about my rights and he predicted I would win in court but it could take several months so I went back and tried to deal with The manager again, I even offered them $2,000 difference and he refused. I told them we would fight it out in court and walked out. I was waiting outside for someone to pick me up when the manager came out and sad they would give me my car back at no cost. So we traded cars. It has been three weeks and I am still waiting on my title back. I cannot believe the stress this dealership put me thru for their mistake which they never admitted to.

Great Service!!!!

Just picked up my new 2014 Ford Escape. Mario Ibarra is an AMAZING salesman. He made our whole car buying experience smooth and efficient! Hugo in Finance is awesome as well! They are a great team from the moment you walk in the dealership to the moment you DRIVE out in your new vehicle! I recommend if you are in the car buying mood go see Mario & Hugo! They will take care of you every step of the way of your car buying experience! Thank you so much Mario and Hugo! My husband and I are thrilled with the car and your handling of our new car purchase!!!

Satisfied customer

Johnnie Navarro was a fair and honest car salesman he made my buying experience very easy. He was very knowledgable about Ford products and worked very hard getting me into my Ford Fusion which I love! I would recommend Johnnie to anyone looking to buy or sell their automobile. He was smart, patient, and tried his best to give me the best deal possible. My husband and I will definitely return to Ford next time we are in the market for a truck!!!!

professional/friendly staff that gets the job done

I was told Mr. Richard Smith was the man with your needs as his main responsibility, he will get the job done and he surely done just that. I was very pleased with how smooth the transaction went.. no bumps or bruises only smooth sailing throughout my buying experience. My budget was asked and i was elated with my purchase and the balance left in my bank account.

New F150

Best Price that we could find. talk to Usualdo. Gave us our "agreed Price sheet" and told us to take it around Houston and said "I know no ones going to beat that." Over all a great shopping experience. . . . . . As far as car shopping goes anyways. Here is is contact info; Usualdo Salgado salgadouatautonation.com 713-371-4020 AutoNation Ford Gulf Freeway 12227 Gulf Freeway Houston, TX 77034

New F-150 owner

Had bought a Focus in the Beaumont area in May was very pleased with the process at a local dealer but when I went back at the end of August to get a Truck they were unwilling to come even close to the Prices that I had researched online and kept telling me that all the prices on cars.com weren't true (I do understand that I would not qualify for every rebate that was added). So we made the long haul over to Auto Nation and talked with Usaldo. Was very patient, courteous, and for the most part didn't feed me any BS. I have been through the Car buying process and this was by far the least painless one we have had. He gave us a fair price right off the get go, he gave us all the paper work on it and said "i know no one is going to beat this price." We took it to a few other dealers in Houston area and they were right, no one came down enough with out downgrading the truck. Had another dealer work with Usaldo which was a little more "pushy" but ended up with a great deal after some back and forth. Good experience. . . . for car shopping anyways. Good luck all.

Long distance purchase

Purchases 8 vehicles in June for my agency. Transaction was handled long distance and all was handled as promised. Mario Ibarra was contact with dealership and he was very helpful in completing the transaction. Was so pleased with service that we purchased an additional vehicle from Autonation in July.

Ford Auto Nation Gulf Freeport Houston TX

Prices were great and Custumer service was good the day I purchase the vehicle. After that they didnt care anymore. I didnt not get tax credit for the vehicle I trade and they will not help. Mr Calvin was verry rude and didnt want to help. They told me that I need it to pay and thats it. I explained to them what the Tittle clerk need to do and they dodnt care. They are buch of hipocrits that all they want is our money. I dont recommend at all specially if you are out of state or military.

Great Service/Experience Purchasing a New Ford

I dealt with Mario Ibarra who did a fantastic job getting the exact car that we needed. Mario's location did not have the car that we wanted. I was impressed with the effort he took looking for the car and he even took the time off to go the other Ford dealership where the car was located and personally picked it up. He kept his promises regarding timing of delivery. If you are in the market for a Ford vehicle, I highly recommend that you ask for Mario Ibarra.

Autonation Ford in Houston, tx Gulfreeway

I've purchased 2 Vehicles from Don Morales, and this guy is on the Job, he is one of the most dedicated Salesman that I have ever seen or came across. He made the process effortless and accommodated to my wife and I situation. Once I have bought from here I will continue to buy from here, I have no problem driving from Louisiana to purchase. Autonation Ford is now my hometown Dealer. And believe me when I say Don Morales and his team is the team to have on your side.

Great overall service ...

The people at Autonation Ford did an outstanding job of providing me just what I needed I recommend this dealership all customers

What a headache

Pros: Decent prices. Will treat you good and agree to anything until they get your money, quality of service declines after that and the cons begin. If you can get a salesman who knows what he is doing, such as Will, I think you would have a far better experience than I did. When my problems were brought to a manager that cared about customer satisfaction, they were resolved right away. Cons: Lots of excuses from every employee I spoke with and lots of false promises. Some managers (the recently promoted one, for instance) don't seem to care about customers or helping them. If you choose to buy here, read all of the fine print and make sure you know what you are getting into, but this should apply anywhere. I would NOT recommend my salesperson to anyone looking to buy. I'd highly recommend double checking anything you get from them. They have a blaring radio that's guaranteed to give you a headache and if you ask them to turn it down the next salesperson that walks by turns it back up. (This happened 3 times) My salesperson, Rosa was terrible. I would not recommend dealing with her. It was a never ending nightmare with false promises, me being given a (new) scratched vehicle with missing components (that I paid extra for), and me being told it was fixed every day of the week until I involved a manager, Ezekiel Torres, who actually seemed to care. She even sent me two separate emails asking how I liked the vehicle while it was sitting on their lot being 'fixed'. I was introduced to two other managers, one who was recently promoted whose name I didn't catch that couldn't of cared less about helping me get these problems resolved much less speaking to me and one that wasn't really directly involved in the whole process. After I told the dealership that I didn't want to deal with Rosa anymore they got me working with Will and I wish I could of dealt with him from the start. I don't have enough room to write down all of the issues I had with this dealership and while I appreciate the actions of Mr Torres and Will its beyond not acceptable to have been lied to for a week about nearly everything my salesperson said.

Love My New Expedition!

We purchased a 2012 Ford Expedition and couldn't be happier. Jimmy Mac is the man to see if you're looking for a new or used Ford vehicle. I spoke with him on the phone about what I was looking for and when we got there he showed me exactly what I'd asked for. In fact, this location had the largest inventory of Expeditions that I'd seen so far so there were plenty to choose from. He didn't try to sell me on something that I didn't want either. We test drove two and picked the one that we liked and that was it. The price was already much lower than other dealerships. We walked in there with a pre-approved auto loan with my bank at pretty good rate; however, the finance department at AutoNation was able to beat that rate by more than one percent! We did decide to purchase an additional warranty that protects my SUV for up to 144k miles, which is a huge weight off our shoulders just knowing that repairs, towing, and rental cars if I need one are covered.

Easy and quick purchase

I was a pleasant experience while purchasing my vehicle here. It actually was the best deal after shopping around!! I do not have the patients to haggle so knew what I wanted and they worked with me and we agreed on a deal. Next purchase will definitely be one of my first stops. Highly recommended.

Buying a new truck

My husband was considering the purchase of a new truck and since we had great service years ago with AutoNation, he decided to visit the dealership nearest to our home. Enrique was the salesman who very patiently answered questions, located the exact truck my husband was interested in and set up the electronics for us. At no time did we feel rushed or disrespected because of the many questions we asked. If you are an older person who does not want to feel pushed into making a decision before your questions are completely resolved, go to AutoNation and ask for Enrique. The only suggestion I would offer to the company is to increase the size and staffing of the Service Center. As sales increase, it will be customers' satisfaction with subsequent service department experiences that shape their future reactions.

Great Buying Experience

Just purchased a 2013 Ford Edge SEL, couldn't be happier, 20% off sticker and great price on my trade in, if in the need of a new car go see James Robinson, he will take care of you. I went in a total of three times and he was always patient, even though I drove multiple cars before deciding. Wasn't planning on the extended warranty, since our credit union usually provides one, but after speaking with the finance department, I went with the Ford one. With all the new computer compotents, I wanted everything covered. Great service and location.

Will come back next time I need a car again!

I went to another dealership the day before and was quoted 18% interest on my loan, but I went here and not only did I get 3.5%, they also gave me 3,000.00 more on my trade in than the other place. (ehem... "something"Max) Having the opportunity to use Ford financing on a certified pre-owned really saved me. I got the car and the extended warranty that I wanted for about $100 less a month than the other place. I knew I was looking for a car about a year old, but I had no idea going certified pre-owned and using thier financing could make such a difference. If you haven't tried this route and you're looking for something used, but still practically new, definitely try it!! Ryan was great to work with and the whole process went so smoothly and fast I couldn't believe it. He has also followed up with me after the sale just asking how I'm liking the new car and if I have any more questions. I thought that was a really nice touch. By the way, I got a Focus Titanium hatchback and LOVE it. I'm getting nearly 40 MPG and it's a lot of fun to drive. I would go here again in a heartbeat for my next new car.

Great buying experience!

We already had a specific car in mind, however, Usualdo made the car buying process that much smoother. He was very helpful and answered all our questions. He went above and beyond what we expected from an employee. The gentleman that helped us in the financing department was also very helpful and provided lots of useful information, including the different warranties. We would definitely shop here again and recommend this dealership to our family and friends, thank you!

Great service, best dealership experience

I have been to various dealerships, this one had a friendly staff and Mac was a great salesman to work with. I will do business again with them.

Godd service, very patient sellers

Seller was very patient and help me on everything I needed, they make a good disccount

Best Buying Experience

I wanted to take a few minutes and praise about my experience with Auto Nation Ford located at 12227 Gulf Freeway, Houston, TX 77034. I went to this particular location because of referrals from several co-workers who enlightened me about their great experience. I was greeted by the receptionist who made me immediately feel at ease. Willis Guidry then approached me and asked how he could help me. My father was with me and was also interested in purchasing a new vehicle. Willis took us to an office and made us feel like we were the only customers in the building by concentrating his efforts to make sure our every need was fulfilled. His professionalism and demeanor reflect the values of the Ford Motor Company. Attending to two customers (my father and I) can be challenging due to our different taste in vehicles. Willis maintained his composure and never once made us feel like we were bothering him. At the end of the sale we were greeted by the General Manager, Jarrod Johnson. Mr. Johnson took time out to speak to us and make sure our experience at Auto Nation Ford was the best. I commend Willis Guidry, Jarrod Johnson and the whole Auto Nation Ford Team for the best experience I have ever had while purchasing a new vehicle. I am now a proud owner of a 2014 Ford F-150 XLT 4X4. I will be referring family, friends and co-workers to Auto Nation Ford for the best buying experience of a Ford motor vehicle.

Great deal for a great car

I bought my first car ever from Ryan at AutoNation Ford Gulf Freeway. He was the least pushy of all the car salesmen I dealt with (I went to a dozen dealerships around the July 4th weekend). When it came down to the Fusion S, I told Ryan to beat the Russell&Smith price, and he sure did! AutoNation got me the best deal with Financing through Ford, even though Lone Star Ford had told me that as a 'ghost' I wouldn't be able to finance a vehicle anywhere. Ryan even picked me up and drove me to the dealership after I dropped off my rental so that I could take the car off the lot. So far I've been very happy with the purchase- did a 2000 mile road trip to Santa Fe and the car held up fine. Time will tell how the service goes.

Great salesman and finance manager

I had a great experience buying my F250 truck. The salesman Jose and Calvin was very helpful on getting what I wanted. They were very nice. The dealership was very clean. The finance manager was very nice and helpful. Overall I had a great experience and would refer anyone to this dealership. Thanks so much for going the extra mile for me. I appreciate it.

Very Satisfied with my new F-150 Platinum!

I did quite a bit of research before venturing forward and buying a new 2014 Ford F-150 Platinum truck. Via the internet I worked with Auto Nation salesman Don Morales. Together we found the exact truck I was looking for. The price was right and I left very satisfied. After one month with the truck I feel great with my experience with Auto Nation- Gulf Freeway.

car serviced

Two thumbs up on the service of my vehicle. The salesman I dealt with was knowledgeable of the ford product & willing to demonstrate every aspect of the vehicle.

shitty service.

I bought my 2012 Ford Feista at autonation Ford, gulf freeway. 2 years later my passenger rear latch breaks, so I bring it to the dealership, considering it is still under warranty, after keeping it all day, and not calling me, and when I call I get the run around. Eventually I go up there for them to tell me it will be two weeks for a dang part! They bungee cord my door shut and tell me it's safe to drive, but the paper work says it is NOT safe to drive due to the back door possibly opening. Well here it is, 2 WEEKS LATER. all of a sudden they need another 21 days to get the latch. Worst service ever, I stay on hold for 45 minutes at a time, never get who im calling and I've been hung up on. They need to restock on their asst service managers ASAP !!!

Superb!

I was referred to Autonation by my brother who has bought his Fords there in the past and was told that Usaldo was the man to talk to. I had been to many other dealers beforehand to shop around (like any prudent person would) but I did not get, even close to, the attention and care I received from him. I had a very specific Ford Fusion in mind and a fairly strict budget with which to work with. There were no hidden fees or attempts to up sell, just a man who did a fantastic job of making my car buying experience leaps and bounds ahead of anything I had previously expected. Needless to say, he is the reason I am the proud owner of a brand new 2014 Ford Fusion. If i could give 6 stars to rate my experience, I wouldn't hesitate.

very upset on the verge of tears

It seems I will never find out the quality of repairs here. I took in my vehicle to get one of the lights fixed believing it would onlu take two days, and now its been a week, amd seems like it will be more! We also believed that EVERYTHING was covered by the 90 day warrenty my vehicle came with, as told by the people who serviced us. Apparently they are confused because we have been sent back and forth between countless people over charging us and what is covered by the given warrenty. I am very upset because I grew very fond of this vehicle and now that I need it I have to haggle with family members to borrow their vehicles. I do not wish to return the vehicle for I am fond of it, but if it comes to it we may have to and take our services elsewhere. We paid a very good sum of money for it and a simple head light malfunction cannot be covered? Quite rediculous.

Saturday morning

OVER ALL A GOOD DAY, THE ONLY THING WAS IT TOOK SO LONG TO COMPLETE

Most Awesome Dealership experience ever!

Great place! Jim McAuliff contacted us from our internet inquiry, I told him our situation and he assured us, he could help. We drove 3.5 hours to visit this dealership over any others closer to us! Jimmy delivered! He took time with us, helped us find the perfect vehicle and made sure we were comfortable our entire time there. Thank you so much Jim. We love our Ford F-150! We will definitely will be back and will refer friends!

Happy Customer

We brought a Ford Mustang from AutoNation Ford. We were treated with excellent customer services from every employee we came in contact with.Richard Smith was Great along with all other employees.I would recommend this Dealership to anyone looking for a Ford.

Great Service

My husband and recently went to AutoNation Chevrolet for our truck service maintenance, while waiting for our son to come and pick us up we start walking around the dealership and we were greeted by a young man name Jorge who was very nice and polite and start talking to us about getting a new vehicle even tho we told him we just got one, didn't walked away from us he stand there and had a very nice conversation with us. Finally my son arrived and we left when we came back to pick our car my son decided to get a new vehicle we went inside and asked for Jorge since he was so nice and had provided a great customer service even after we told him we were not buying anything. My family and I thank this young man for a wonderful purchase experience. Fam. Aguirre

Good people

JC Robinson sold us a truck in 2001 and is still good at what he does. He is still doing this after 27 years at the same dealer ship. You got to be good to do it that long with the same people.

Amazing Experience!

I loved my experience with this dealership! From the moment I walked in, they made me feel like I was the most important client in the room. I originally thought I wanted an SUV, but the sales person assisting me made sure to show me different options. I ended up changing my mind and chosing to go with a Ford Fusion. The new body style is so sleek! I then couldn't decide between two colors with very different interiors...the salesman went to the trouble of re-washing them both and parking them side-by-side to help me make my final decision. After much back and forth, I decided on the 2014 white (tan interior) Ford Fusion. THEN the finance guy couldn't have been more helpful during the billing process. Everyone at this dealership was so friendly, accomodating and professional. I would absolulety go back and refer a friend the next time they are car shopping.

Daniel O.

Their low prices online got my attention to drive across town and buy a new 2013 F-150 and they made it painless and got me out of their pretty quickly. Would definitely recommend buying here! Leo Trejo was a great sales representative without the high pressure sales!

Honest Deal

Matthew Haslund was fair and honest. It was the best experience I've had with buying a new car, he was not pushy like other salesman I've dealt with. I would recommend to anyone. They gave me a fair price on my trade in.

Hight recommended

Great place! Jim McAuliff sold me a 2012 Ford Focus, and got me and amazing deal with financing. He was by far the best car salesman I've ever dealt with. Also, my finance guy, Michael Hayter did a great job. Definitely will be back, and will refer friends

Poor services has been done and lies has been told

I will start by saying, the dealership will do anything to make money. I purchased a vehicle two weeks ago and when i done so, I also purchased exstendid warranty. Also keep in mind you receive a 60 day Warrenty as well. It's only been 2 weeks and my vehicle is in the shop. Now they have in my paper work that if my vehicle have to stay in te service department for over a night, they will supply me with a rental. My vehicle has now been in the shop for 5 days today and Warrenty has not gave them approval YET to fix my car. (Keep in mind 60 day Warrenty and I only had the car for 2 weeks) I still don't have a rental and they still have not fixed my vehicle. I see legal action will need to be taken up due to the fact that I paid for this service and I'm not recieving it.

Excellenet service, facility, and deal!

I am very pleased with how this transaction worked. Mario Ibarra was the first to call me minutes after I put my info in the computer. I went to Classic Ford here in Galveston to look at the Fiestas, and talked with a representative about the information given by Mr. Ibarra. He looked up the car, talked with his manager, and they told me that the price quoted from Champion was very good and also that there was not another car like it within a 200 mile radius. They encouraged me to continue with AutoNation regarding the sale, and return to Classic Ford if further help is needed. Mr. Ibarra was efficient and patient, assisting me with financing to complete the sale the same evening. He stayed late that night to insure that the car was clean and that I had all the info I needed to safely drive home in the 2014 Fiesta. Of course, I was looking for a car that has manual control of windows, a standard shift, and good mileage. The first gas refill shows 36.99 mpg with in town driving, second fill up, 39.99mpg. Also, I was able to get four standard 60"(l+w+h)pieces of luggage, each weighing 60+ lbs. and one airline carry-on in the trunk! What more could I ask for? Thank you so very much.

BEST PLACE IN THE AREA TO BUY A VEHICLE

we walked in one Saturday, looked, found what we wanted, and was out in 4-5 hours with our car. The customer service was exceptional from everyone. When we got out of our car, we were greeted by at least 4-5 people before we even entered the building. Then when we entered the building, we were greeted again by at least 3 more people. The extras were explained, but there was no pressure to purchase. I would like to personally say thank you to Burton and John. We will send any and everyone we can think of to your dealership. We can't say thank you enough to all.

Good car-buying experience

I worked with the internet sales department to buy a 2013 F150 FX. They were professional and I felt like I was treated fairly.

Excellent Service

Excellent service overall. Honest, serviceable people all around this dealership. Tania Eubanks is ontop of her game all the way and Michael Ibarra made the process very easy. Kuddos for AutonNation Ford Gulf Fwy! They are the best dealership that I have ever visited, by far.

Great dealership

I am very pleased with how this transaction worked. Mario Ibarra was the first to call me minutes after I put my info in the computer. I went to Classic Ford here in Galveston to look at the fiestas, and talked with a representative, Taylor, about the information given by Mr. Ibarra. Taylor looked up the car, talked with his manager, Ray and they told me that the price quoted from AutoNation Ford gulf freeway was very good and also that there was not another car like it within a 200 mile radius. They encouraged me to return to AutoNation. Of course, I was looking for a car that has manual control of windows, a standard shift, and good mileage. The first gas refill shows 36.99 mpg with in town driving. Also, I was able to get four standard 60"(l+w+h), each weighing 60+ lbs. pieces of luggage and one carry-on in the trunk! What more could I ask for? Thank you so very much. bette cowan

Mrs Bailey

I received the best of service in the full process of buying a new car. Thanks to John Wilson.

Great service, Great price, Great new Truck!

I was ready to buy a truck and went online looking for a quote. I received emails back from about 7 places, but only one person contacted me directly. Patrick Renteria emailed me and said he had exactly what I was looking for and that I could come by the same day. I met my husband there and we looked at a beautiful 2013 Ford F150. My husband had a couple of features in mind that we asked Patrick about and he was more than willing to help. We inquired about three trucks and ran numbers on all three. It may have been bothersome but Patrick never showed it. He is a trooper and a true professional. The truck was wonderful but the price had to be just as great. We were able to work out a deal we both could agree on and even added a couple of things from saving money on the price! We found the new love of our lives and purchased it the same night. I would most definitely reccomend AutoNation Ford to anyone who is in the market for a new car, and would return myself for our next purchase. Thanks sooo much Patrick for making this big nervous purchase, quick and painless!!!

great service

Good people to buy a vehicle from. i would recommend this dealership to anyone looking to purchase a new or used vehicle.

2013 Ford Taurus Limited

I recently purchased a 2013 Ford Taurus Limited from JC Robinson and my entire experience was fantastic. A friend of mine has purchased several vehicles from JC and we will use no one else for our sales person.

Great Dealership

I recently purchased a 2013 Ford Exp. Jimmy Mac my sales man was very helpful and informative. He gave us several options to chose from. I would recommend this dealership to anyone needing a new vehicle. Thank you Mac for all your help!!

Purchase of a 2013 FX4 Pickup truck

From the begining my salesman who buy the way, his name is Calvin Neal, ask for him, was very nice and attentive. I went in looking for a used 2012 FX4, and came out with a new 2013 zero miles FX4, and i dint feel like a fool afterwards either. This guy knows how to deal, and how to make you as a customer happy. A little back and forth on the negotiations but nothing you wouldnt expect from a dealership. Everything else was a breeze. I asked for a price, Calvin got me there, i asked for a full tank of gas, Calvin got me that, i asked for 2 nice Ford metal keychains, Calvin got me that (and that was after the deal was done), still treated me like i hadn't signed the contract yet. I highly recomend Calvin Neal.

Great Customer Experience

Had very good buying expedience. Or sales guy Mario Ibarra did a great job. He worked very hard to help us pick the right car once we decided on the model we wanted. The after buy experience went good too. All expectations were met and exceeded. We had management participation that was very professional and enjoyable. We will give this salesman and dealership the opportunity to sell us or next vehicle.

Great experience

I recently bought a XLT F-150 super crew truck and got excellent service at the dealership. The salesperson, Mr. Usualdo Salgado, was very helpful and easy to work with. The truck that I wanted to buy was available and I was able to make my puchase very quickly. My salesperson answered all my questions and provided a lot of good insight to make my test drive and eventual purchase go very smoothly. The buying process went very smooth and I was very satisfied with the purchase price. This was one of the best if not the best vehicle purchase experience I have had in quite a while.

Great Crew at Autonation Ford Gulf Freeway

Went with my Son who just bought a 2013 F-150 from this Dealership. We had the least painful experience buying a vehicle! Our Salesman Don Morales was great, very patient, and knowledgeable. Michael Hayder in the Finance Department was great, not too much pressure to buy stuff I didn't want. We would recommend these guys to anyone looking for a new vehicle.

Great car buying experience

I did my homework on line first. I saw the car that I was interested in , it was too late to call. I showed up the next morning and was able to find the vehicle on my own. A friendly sales person found me and we went for a test drive. That was on a Thursday. I did the paperwork that day. I picked up the car the next day. Done deal. It was not an all day dragged out affair. We are happy with our trade in , we are happy with our new car and we loved our sales person. There is also a good selection at this location.

VERY HELPFUL

AUTONATION FORD WAS VERY EASY TO DEAL WITH. STAFF IS VERY HELPFUL, AND THEY WANT TO MAKE A SALE!!

Happy 2013 ford 150 owner

I recently went to Auto Nation Ford Gulf Freeway with a certain truck and price in mind.Will Guidry showed me the truck I was interested in and at the right price.Will was very friendly and made the whole buying experience painless. I am completely satisfied with my new truck and the dealership. I am going to recommend Auto Nation Gulf Freeway and especially Will to any friends and family who are looking to buy a new Ford.

BEST AUTO BUYING EXPERIENCE EVER

I HAD GONE BACK TO THE DEALER I PURCHASED MY 2010 F150 SUPERCREW BELIEVING I WOULD GET A GREAT DEAL ON A 2013. BOY WAS I EVER WRONG! NO LOYALITY PROGRAM THERE! I FOUND AUTONATION FORD AND SET A TIME TO MEET THE SALESMAN. I HAVE BEEN BUYING VEHICLES SINCE 1973, MOSTLY FORDS, AND THIS WAS BY FAR THE BEST DEALERSHIP EVER. MY SALESMAN WAS GREAT, AND NEW THE PRODUCT I WAS LOOKING FOR. HE WAS VERY PATIENT WITH ME, DROVE THE EXPEDITION KING RANCH TO THE DOOR {I WALK WITH A CANE}, AND TOLD ME WHAT ALL WAS ON THE VEHICLE, GAVE ME A GREAT DEAL, AND I WAS IN AND OUT WITH MY VEHICLE IN 3 1/2 HOURS. TREMENDOUS BUYING EXPERIENCE!!!!!!!!!!!!!

Buying at Auto Nation Ford

I communicated via Internet and telephone for the first week of my search. I finally went to the dealership when I found a car that met my criteria. I already knew what to expect, so it was really a matter of settling on the price for my trade and for the car I planned to drive. The price offered for my trade was in line for what I expected. There was a short negotiation for the price of the new car. Once that was done the rest was easy. I spent about 3 hours at the dealership and drove my new car home. The people were friendly, knowledgable, and service oriented. If I had any criticism at all it would be that the cubicles are close together and noisy. It was a little distracting. Overall, I was very satisfied with the experience there.

Great customer service, very kind salespeople

I traveled 200 miles to get a deal better than I could at home. The salespeople were great and very helpful from the first phone call to the emails leading up to my trip all the way to me driving off the lot with the truck I've been looking for and the price I've been wanting. It was well worth the trip.

Excellent service......honest and up front

On all levels including customer service and the buying process, Auto Nation provided the best buying experience.

Bought a used diesel truck about six months ago from this...

Bought a used diesel truck about six months ago from this dealership, bought the warranty also to make sure I was covered. Well check engine light came on no worries because I have a warranty right? WRONG brought it in and got a phone call saying I needed a trans flush, my radiator was busted, needed new brakes, shocks for the suspension, and more. The best part the sensor wasn't covered under warranty!. Let me give you some background on the truck is has around 100 thousand miles on it and since I bought it I have only driven it maybe once or twice a week to work and back since I have a work vehicle. So didn't put a lot of miles on the thing, o and I just replaced the brakes, and did the transmission flush about a month before I brought it to the dealership. I had a prior bad experience with my old dealership so I checked my truck top to bottom and took pictures before I brought it in for service so I know my radiator wasn't busted plus I would have noticed it leaking in my garage. Looks like they are just trying to make a buck, will never go back!

Greatest car buying experience

Just bought my new truck from this dealership and it was an absolutely phenomenal experience! From the time I drove on the lot to the time I drove off the lot in my new truck, they treated me with respect. They were very helpful in helping me trade in my used vehicle and made it a painless process. When choosing my truck, they allowed me to look at each and every option available without rushing me or pressuring me to purchase more than I needed! Overall this place made purchasing a car an easy and painless process. Will definitely be buying all of my fords from this dealership. Thank you to everyone at Automation ford on Gulf Freeway'

Great Service

We had a great experience during our purchase of our new 2013 F150. They were willing to stay late an accomidate us with our choices. We were treated with respect, and they took the time explain everything. After a bad experience at this dealer ship, we were amazed that this time we were treated much better and actually were selling us a vehicle and not leasing one. We made sure the sales rep. was informed about this bad experience, and he reassured us that we were buying our vehicle and not leasing. That was a peace of mind. We appreicated the honesty and respect that was provided to us and our family.

Top Notch

The best car buying experience Ive ever had. Very easy, no haggling, no bs. I worked with a guy named John Wilson. Not only did he answer every question I had about the vehicle, he even spent a great deal of time showing us every single feature and how to operate . Hes a good guy and knows his stuff. Ive been researching to buy this vehicle for about a year. I've read reviews, talked to dealers and compared prices. AutoNation Gulf is top and I flew in from Colorado to deal with these guys and would do it again. Even the finance guy was good. Thanks AutoNation Ford Gulf Houston Texas.

Roy Green

In April of 2013, we helped our niece buy her first new vehicle. After test driving several other vehicles, we settled on the Ford Escape. She truly did like that vehicle best, but almost as important she felt more comfortable with our sales associate Patrick Renteria. In fact, we too were impressed. We were involved in an accident on Memorial Day Weekend (not our fault) and were forced to buy another vehicle. Without hesitation, we knew we wanted to buy another Expedition and from Patrick. The experience was a positive one. We got the vehicle I wanted, after test driving 3. Patrick was informative, knowledgeable and professional. I will certainly refer family and friends to AutoNation Ford and to be sure and ask for Patrick. The facility, the service, the follow up and even the paperwork signing (Vladimir) were all top notch. 5 stars and two thumbs up.

Great Sales Experience

I was in and out of town while trying to make my purchase, and they were very helpful in being flexible with my limited time. Mike really pushed to make my deal really smooth and to get me everything that I wanted and needed out of this experience.

Best Car buying experience ever!

I've had my 2004 Ford Escape for more than 9 years and with my love for travel I knew it was time for a new vehicle and I wanted a Ford Escape again. I hated car buying until I had the pleasure of dealing with Mr. John Wilson at AutoNation Ford. He made it as stress free and easy as I believe possible and with the deal he made me I was able to buy a Platinum Escape instead of the SEL I was looking at. I love my new 2013 Ford Escape. Even after the sale was done he still is checking in with me to make sure I am satisfied with my purchase. I have been telling everyone I know about this wonderful experience and would recommend AutoNation to anyone who is in the market for a vehicle.

Super Outstanding Customer Service Joel Gonzalez

I will recommend my friends to Joel Gonzalez at AutoNations Ford. I had the best experience. Joel knew exactly what I needed and understood my budget as well. He was patient and heard me out what my desires where and finance budget. Kudos to Joel for an awesome customer service. Thank you, Alberto Tabarez

WOW!! Best Car Buying Expericence

It was the last day of the month on May 31st, Friday, and the prior evening I was at Planet Ford trying to trade in my 2010 Ford Fusion for a 2013 Ford fusion to rid of my 18% interest rate that was eating me alive. Planet Ford was not only a rip off on their pricing, they seemed as if they weren't even trying to make me a deal and they promised to work on it the following day and get back to me about it. NOPE never even called. So I had heard some good things and reviews on AutoNation so I inquired about a car I wanted and received a response from Zeke right away. I told him my situation up front with a credit issue, nothing down and my trade being upside down. No problem! Didn't scare AutoNation away! He got me all the paperwork I needed for pre approval and I went down there after work, there he was and the car I picked out. Zeke Cervantez was very professional and informative about the car and easy to talk to. When it came down to the deal and trade it there was some time spent going back and forth as with any good deal and they made it happen. Not only did I walk away with a car that night like I wanted, the Ford Fusion was an SE.... one grade up from an S that apparently Planet Ford couldn't do a deal with me on. The finance manager that I spoke with was fabulous, the paperwork closing the deal with awesome and it was the best car buying experience I have ever had. I am referring everyone I know and I am proud to leave their little decal advertising that I bought my car from AutoNation! Thanks!

Great Experince

I just bought a 2014 Mustang from AutoNation Ford Gulf Freeway. I was dealing with John Wilson. This person is really professional and you can trust his word. He Gave me a price that no one could match it from other car dealers. He is direct to the point, can accommodate your requests & demands and really give his 100%.

Very helpful, out everything out of the way just to make...

Very helpful, out everything out of the way just to make a satisfactory deal. Had a great time at the dealership, wish to visit again for another vehicle.

I bought a F150 from here and the technical knowledge of...

I bought a F150 from here and the technical knowledge of the service department and customer service I received regarding addressing any repairs to my vehicle has been UNACCEPTABLE!! As a matter fact, my most recent repair visit at your dealership resulted in your technicians not fixing my vehicle (4 times they tried) and having it returned to me covered in bird droppings. I have voice my compliant regarding your dealership to the Ford regional office in Plano, TX and have seek legal consul to address getting restitution on my 2011 purchase.

I really enjoyed the experience I received when I bought...

I really enjoyed the experience I received when I bought my new to me used 2004 Ford Ranger. Just getting to test drive the truck was the best part ! I have been wanting a 5 on the floor standard vehicle for a long time ! Now I have a truck and a stick as well !!!! Thanks Don & Leroy !janet hart

Excellent customer service!

I was looking for a used car, I found it through cars.com located one. called Ford Autonation on late thursday (6 PM), make an appointment for friday night (did I mention that they are open until 9 PM?) and next day (saturday) I was driving my car back home... If you go there, look for Richard Smith and Hector they will help/guide you through the whole process... ONLY CON - their finance department is short or there are too many people buying, I don't know, but this process took most of the time waiting.

Very Satsified - Grat Place

I was shopping around for a new 2013 Ford Fusion SE. Salesmen John Wilson at Autonation Ford Gulf Fwy, went out of his way to accommodate me. He provided me with the best price over the Internet and was able to locate the exact car I wanted. Called John up and asked to see the car and he went to the Katy store and picked the car up for me. He was well informed with all its features. Had no problem with Finance Department either. The only complaint on the Service side was there was only one Finance person to handle leases and had to wait a long time to finalize the deal.

Very Satisfied

It was a very a pleaseing experience. Mario Ibarra the sales person was very helpful he got me what I wanted. I would definately recommend this dealership to all my family and friends.

great service

great service and knowledgeable sales man... but like any big purchase do your research... this dealer beat all others on sales price...

Patrick was an Awesome Salesman

Patrick Renteria is a great cars salesman their at the dealership, he made the process painless and enjoyable. Very patient and upfront about everything, I really appreciate the time him spent with us and I will send everyone I know to go see him. If you are loooking for a Ford make sure to stop by Autonation Ford Gulf Fwy and ask for Patrick.

2013 F-150

I had a great experience with Salesman Bolduc. After dealing with four dealerships who could not help me find the truck that I wanted, they made sure to do so and worked with me on the price. I would recommend them to anyone.

New 2013 F150 Purchase

I am a very conservative buyer. I had been looking for over a year to find the right truck and right deal. I was looking for a truck that is a little hard to find so overall I would say I dealt with 10 dealerships before dealing with AutoNation Gulf Frwy. I live 4 hours for the dealer so my initial contact was email and phone. I was quoted a fair price via email. Made my way to the dealership and they backed up the good deal. Worked with 3 different sales people due to my original saleman being on vacation and they were all straight forward. I will gladly recommend this dealership to friends and family.

everyone was great went in for a used car and walked out...

everyone was great went in for a used car and walked out with a brand new car. everyone kept working with me until i left with a car.

Ford Explorer XLT

I contacted Zeke C. who was very attentive to what I was looking for in a vehicle. Within 24 hours or so, he had located just the right vehicle, tagged it for test drive, and emailed me a copy of the window sticker, along with the pricing information information. He assured me that the price would not change once I got to the dealership and he was true to his word. Zeke worked to make sure that I got any additional savings incentives and I could not have been happier. Zeke C. is also very knowledgeable and personable. I also came in contact with the after-market salesperson and the finance manager. Both were very professional, yet friendly. It was definitely not the typical car buying experience. I was very pleased and would not hesitate to return to Auto Nation Ford or highly recommend Zeke Cervantes to a potential new car buyer.

Large Selection

Overall, the buying experience was good. I would definitely go back when I'm in the market for another new vehicle.

New Truck Owner

We recently bought a new truck. Our salesman was great. He did everything in his power to make us happy. He did so well that we decided to buy a second truck the day we signed papers on the first. We would definitely recommend him to anyone. And will buy our next trucks at the Autonation dealership.

Ford Dealership - Great Service

I purchased a new vehicle here because of the price and great service by salesman Calvin Neal.

Excellent service before, during, and after sale!

My son had been searching on the internet to find a new 2013 Mustang. When he found the one he was interested in, we had to be sure that it would still be available since we live 6 hours away. From the moment we found the car we wanted, Will Guidry provided outstanding customer service ensuring us that the car would be there when we got to Houston. We were very pleased with everything he did to make sure that we were happy with the car and that our long trip to Houston was worth the trip. Even after the sale when I had questions and couldn't get in touch with someone else in the dealership, Will went out of his way to help me find out what I needed to know. I really appreciate the service that Will provided through every aspect of this car purchase and my son absolutely loves his new Mustang!

2013 F-150

I needed to buy a heavy duty pick-up to pull my travel trailer. Actually, I didn't intend to buy a Ford. I had already looked at Chevrolet and Dodge trucks and was close to making a deal. I just happened to be passing by Auto Nation Ford on the Gulf Freeway and decided to drop in for a look. An F-350 was parked at the entrance and caught my eye. It was already set up with hard points and wiring for a fifth wheel and gooseneck. I knew a friend who had bought there several times before and he put me in contact with the sales manager, Paul, who set me up with a salesman, John. I found out they had two other trucks set up with the same options, but with different colors, and I picked one that was black on black. I took it for a test drive and was very pleased with the power of the truck. I told John and Paul that I wanted my nephew to get my trade in and they worked with me on that and kept their word on the sales price at which he bought that vehicle. So, my entire family was satisfied with the experience and the price was more than competitive with the Chevrolets and Dodges that I had looked at. I am glad that I decided to stop by and check out Auto Nation Ford. By the way, I just towed my trailer over to be serviced and the F-350 towed it without any trouble, whatsoever. It drove like it wasn't even towing a trailer (it is a 35' trailer).

2012 Ford Focus

We came to AutoNation Ford Gulf Freeway because we were in need of a work car for my husband. With his job being 30 miles away, good gas mileage was a major factor. James Robinson helped us find the perfect car. He was very knowledgeable. He answered all our questions. And, he was patient with us. The whole process was fairly quick and we went home with the car the same day. We have never encountered a car salesman like James. His customer service was awesome! We are so happy with our purchase and will definitely give him a call when we are ready for our next car.

Good experience with purchasing new truck and willing to...

Good experience with purchasing new truck and willing to match pricing which I could not say for a certain other Ford dealer in Alvin. I would recommend purchasing a vehicle from this dealer to a friend.

Greatest car buying experience ever

This was the best experience at a dealership. Mr John Wilson, our sales guy, was very professional, calm and understanding of our needs. Even after the purchase he has been very helpfull. Where other dealers failed, Autonation Ford Gulf Freeway excelled. For example; Planet Ford wouldn't even let us test drive the "Special Vehicle Team" Raptor because it was for "serious buyers", Mr Wilson handed us the keys and even gave us suggestions on a test drive route. We felt at ease with no pressure throughout the process. We ended up buying and are very pleased. Thank you Mr Wilson and Autonation Ford Gulf Freeway. Special thanks to Mr Jarrod the manager. By the way I gave a rating of good to facilities only because of a malfunction in the Men's room at the time. I'm sure it has been repaired.

Burton was extremely helpful & caring. I called him...

Burton was extremely helpful & caring. I called him numerous times with questions and concerns, he was always polite and took time to help me. I HIGHLY recommend Burton & will be returning in about a year to buy another car for my husband. Thanks Autonation for great service.

Awesome Experience!

Mario Ibarra was our salesman at AutoNation Ford. We purchased a 2013 Ford Fusion and Mario was wonderful! Very professional without pressure, He listened to our requests and was very accommodating. We got a great deal on a fantastic car. We would definitely use Mario again when shopping for a Ford!

Great experience!!

My wife and I purchased our new F-150 from this dealership and could not be more happy with the entire experience. Our "salesman" was Calvin Neal. I use the term loosely as Calvin is much more than that. No high pressure, no "jedi mind tricks", just a great, honest person to do business with. I would not hesitate to purchase another Ford from them, and have told all my friends and co-workers about our great experience there.

Joel was amazing. He was very helpful and made my...

Joel was amazing. He was very helpful and made my experience as smooth as possible. I would recommend him to everyone. I'm enjoying my new Fusion.

Excellent experience from Will Guidry

Our experience with Will Guidry was next to none. He went above and beyond the normal sales person's responsibility. He gave us a great deal and made everything very easy to complete. He didn't use the same old used car salesman techniques that you get from most car dealers. Thanks Will for a great experience.

Great and personal service from AutoNation 45 So.

My buying experience was one of the best yet when it came to searching for and buying a new Ford Truck. My salesman, Burton Bolduc, was great in guiding me to buy the new Ford Truck I wanted. He was friendly, knowledgable, direct, and calm. Burton even knew the color that fitted me. Jessica Gonzales the aftermarket mgr. was just as friendly, knowledgable, direct, and calm with me as she introduced me to aftermarket products to improve my new Ford Truck giving me all the unstressful time I needed to make up my mind on the products that I wanted. The finance & general mgrs. was just as pleasant in their presentations. Thank you AutoNation for a great & pleasant experience in buying a new Ford Truck.

Great deal at a Great price

Don and Calvin were great people to work with. The whole company goes out of their way to win your business. I received several phone calls from the dealership, including a call from Tania, the General Manager. At no time did we feel pressured into a purchase. I felt that they really wanted to earn our business.There was no other Ford company in the area that could come close to the deal that I received. It's not like I was buying an expensive car, but a car never the less. Thank you Don, Calvin and Tania for such a pleasurable buying experience.

The experience I had in buying a new Ford truck was the...

The experience I had in buying a new Ford truck was the best yet because Burton & Jessica was friendly, knowledgable, direct, & calm. Thank you AutoNation.

2013 F150

Sales team was very helpful in purchasing my truck. There was no beating around the bush in my car buying experience, best price up front and very reasonable trade in value. Would definitely recommend stopping by before you make a purchase.

Happy Champion customer

The Mrs and I were looking to test drive a C-Max hybrid in the Houston area. Evidently this car is an endangered species down here. Calvin not only was able to get us a test drive he found me a car with the packages I wanted with a light interior and in a color I wanted. We will be getting our next Ford from Calvin at Champion.

This people are amazing... We also work with Calvin Neil....

This people are amazing... We also work with Calvin Neil. They are closed on Sundays (all Houston TX dealers seems like!) but they got back to us via e-mail and on the phone even that it was their day off. Today Monday we came over and they got everything working so smooth and nicely. Bet prices, best service a truly five star place

great service great sales team

THEpeople at champion where wonderful to work with best car buying i have ever had

Best car buying experience! 100% satisfied!

Champion has it going on! I knew when I called that it was different. I had called several dealerships and waited on calls back. I called Champion, Will Guidry knew everything he had available and had so much knowledge about the cars. When I arrived, he had the keys in hand, met me at the door and information about the vehicle I wanted printed out. He put both vehicles side by side so I could compare. Here is the best part, I left the dealership without the car I wanted because I was not sure about the bench or bucket seats option and which I wanted most, he worked his hardest to get me back. He worked a deal that we both agreed upon over the next couple days. I was back at the dealership, with what we had discussed and everything was right on. I have had other dealerships tell me what I wanted to hear just to get me back in the door... Not Will, not Champion. He is an honest and knowledgeable salesman. He is friendly and made us feel so comfortable. I really enjoyed this experience and recommend Champion and Will Guidry. I love my new vehicle (2013Explorer - Sport) The whole transaction was a pleasure: from the initial first call, selection, price negotiation, finance to delivery..Thank you Champion and Will for changing my opinion about Dealerships. Champion is different! Go see for yourself Call Champion! They are different!

Purchased new F-150

I went to Champion Ford shopping for a used truck and ended up buying a new one. The used car manager, Brian Gage was extremely helpful. He stayed with me through the whole deal and he was very easy to deal with. The used car salesman, Alvin Robertson and the new car salesman, Willis Guidry were very knowledgeable and helpful also. This was the best car buying experience I have had by far. And I LOVE MY NEW TRUCK!!!!

Focus

My experience at Champion Ford Gulf Freeway was excellent. I have received nothing but great service. I got the car I wanted, and they worked with me to put it in a price range that was great for me. Following my purchase, they have been great with follow-up questions.

Purchased 2012 Nissan Altima Coupe

The sale process was very good up front and honest.They gave me the best price without a lot of dealing. I came from Louisiana to make the purchase. There were no supprises when I got to the dealership to complete the purchaseprocess.Everythins was we discusses on the phone and on line. Ryan Glynn was my saleperson very good person not just a saleperson. Very professionel and coustmer focus. To complete the purchase took a bit of time they should provide some Good Old Texas Barbque. When I am ready to make another purchase I will check withe Champion first.

NEW CAR BUYING EXPERIENCE

The team at Champion Ford on the gulf freeway is top notch. They found just the car I wanted (red Focus with a sunroof) and I bought it on Veterans day. Both Don Morales and Peter were very helpful. They even programed sync to "talk" to my Iphone. Good people!

2013 Escape SE

My husband and I decided to purchase a new car for the family so we decided to do some research and shopping of our own. We were blessed to run into Peter on his off day from work and he shared with us valuable information. Two Thumbs up for Peter and Champion Ford-Gulf Frwy.

If you are looking for a smooth car buying experience....