AutoNation Ford East

Big help!

Had credit issues,they got me a loan,car was ready when promised. Bought car as is,good deal,was content with process. Would recommend.

Car Service

Inspected my car and advised that no repairs had to be made. Come to find that I only needed air in my tires and this is why my power steering light came on. Also, reminded me that I have a 10 year 100,000 miles warranty.

Titanium Escape 2017 lease

Joe Tripepi and Mike Walsh are great salesmen. Despite the problems in securing a car for me they came through in flying colors. Very professional.

Car purchase/ Autonation Ford

My Salesman Tim Myrick was excellent and helped me find the right car at the right price. Purchasing a car can be a very stresful experience but Tim made it easy......no pressure and no cheap sales pitches. He was there from start to finish and answered all my questions. Nice job Tim and thanks again for all your help!

New fiesta

A seamless, no pressure transaction . I dealt with Earl Tate and Jessie Kankula and both were very professional. The finance manager didn't try to sell me any add one that I didn't want.

sales very decietful

Buyer Beware, Bought a 2013 ford focus se, originally salesperson told me that car was in minor accident and that the dealer fixed. 2 months into driving the radiator goes. Dealer replaced with no problems. But I later found out that the airbags were deployed. they did not tell me this. I took the car in for an oil change, and service left oil dipstick open which spewed oil all over engine and luckily if I hadnt checked washer fluid would have blown engine. Now Im stuck with this car. If I ever want to trade in I wont get as much trade in value due to the airbags being deployed. Knowing what I know about the car. I do not feel safe driving it. Please if you go to this dealer ask questions about car. get a car fax. The sales seem like they only care about making a sale whether its a new or used, and will take advantage you if they can. it feels as though this vehicle was siiting in back lot all smashed up and because i was in a personal situation (divorce/death of father)they rushed and put a band aid sort of speak on the car after they told me that it passed all their inspections that the dealer does and it clearly didnt.

Great experience

Bradley Fryauff was an excellent sales person and represented Auto Nation very well.

Purchased a 2016 Fusion. Was extremley happy

Salesperson Brian was very helpful with all the questions I had about the purchase I would recommend you ask for him when looking for a car.

Excellent

I bought a white 2016 Fiesta hatchback here. She's adorable, super peppy, and I have no buyer's remorse.Outstanding customer service. Earl, Mike, Jesse, and I'm sure a few others went above and beyond to not only get me the car I wanted at the price I needed, but to make sure I was truly happy with the experience and outcome. Earl responded almost immediately to my initial email and kept consistent communication with me in the beginning phase of selecting the car.Several staff stayed past closing, which you yourself might have had to do in the past at your own job... and you likely know that it is not something anyone wants to do. Yet, even with a fussy baby in my arms, the staff remained pleasant and kind. I felt no pressure to buy, and I never felt I was being scammed or taken for a fool. No car-dealer tricks! The exchange was honest and ethical. Our sales person, Mike, even drove the car out to my house the next day (then drove back in the car we were trading in) as we were running out of time, the baby was hungry, and a diaper was leaking. Maybe Mike could sense the multifaceted stress my husband and I were battling that weekend; I don't believe driving the car to the customer is a typical practice. Or maybe the folks at AutoNation Ford East are simply really swell people. I highly recommend this dealer. We had previously visited about 8 other dealers that week. What a difference when we finally got to AutoNation Ford East! We very much appreciated working with mature, confident, professional, calm, and experienced folks.

Nice negotiating

My 16-year daughter bought her very first car from this dealership using the money she had saved since she was 8 years old. They were very negotiable on the price with her and she left in the car that she wanted. It was an easy and enjoyable process. Excellent response time to my requests.

worst service ever.

the worst service department around, The free carwash isn't even worth it.

Great customer service.

Steve Thomas, Rick Limbers, Ray Sine made purchasing my 2015 Edge easy. They made the whole process a pleasure. Thank you !!!

Great service

I worked with JD and his Sales Manager Danny. Both were easy to work with. The 2015 F-150 I was looking for wasn't on their lot so JD started the search for me. He was able to locate the exact truck I was looking for. The truck was in PA but the guys were able to have it delivered the very next day. Hell, they even threw in a real nice Truxedo Tonneau Cover in as long as I financed with them. Great experience, I'll be visiting again January 2019 to get another brand new F-150.

Best Service Ever

We had been looking for a specific vehicle and had been to another dealership which we had done business with for years. The experience unfortunately was not the best and we were disappointed how we were treated. We came home and got on line and Auto Nation came up with the vehicle we were interested in so we decided to go in the next day. The car we wanted was on the show room floor.The car was beautiful much more than what we looked at previously and had much more than the other vehicle. Ray Sines was our Sales Associate.You need anything look him up.The sales manager was awesome and he truly cares about the customers. The process was quick and easy.We are now owners of a 2015 GT Mustang 50th addition. It`s all about he experience and this was the best. Thank you!!!!!!

It doesn't get any better than this!

I just purchased a used Buick. So clean and wicked low miles :). Got a decent price too. I am amazed at what a great experience I had there. I wish this had been the first place I had looked. After dealing with some "other" dealerships I am grateful I kept looking. No pressure, lots to choose from, and definitely a fair price. Steve was my sales Representative and Al was my finance person. 5 stars for both (when does that happen?!?). I highly recommend the online browsing and reserve option. I usually feel like I'm on the defense when I've had to purchase a vehicle, what a wonderful surprise buying from Steve and Al at Autonation East.

Used vehicle nightmare

I purchased a used vehicle from them and they must have not done ANY service check / inspection when they took the vehicle in on trade. The vehicle has drivability and electrical issues that would have been found on their inspection. These were not evident on the very quick test drive (maybe they did that on purpose?), but manifested themselves on the way home that same day. When I made them aware, they would not fix under "warranty" and have left me high and dry. They will not accept the vehicle back. I bought a hunk of junk and they will not stand behind it. Awful, awful, awful. ** I regret my purchase decision, and these folks just don't care **

Ford Trks Escape 2WD - AutoNation Ford East

Good Experience and both my wife and I are very happy with our 2014 Ford Escape!

Will work with you and your budget.

I purchased a new 2014 Ford Focus, they asked what you are looking for in the car, they did their research so it could be the best buying experience that I had. Thank you to Gloria Marsh to help me find what I was looking for.

Auto Nation Ford East

I had a great experience at Auto Nation Ms T W was my sales associate. She couldnt have been more knowledgeable or helpful.

Easy to work with

I had a nice experience purchasing a used vehicle. The staff was friendly and the negotiations were quick.

Great experience automation east

Purchased two cars within a week of each other from autonation east. We were that pleased with the process. Our sales person was JD and he was very pushing and never tried to talk us into anything we didn't want. He spent time listening and laughing with us. He was upfront and honest which is rare to find. The managers all worked extremely hard to get us to the payment we wanted to be in. It might have taken a little longer than I liked but we were happy once again with the results.

Great People

Great service and great people, they made the buying process painles and they listened to what I wanted to pay for the truck I wanted.

Morris Russell

One of the best car purchases I have every had, JD was on top of things from the start. My wife is extremely satisfied with her 2014 Ford Edge.

Great service JD was great

JD was awesome . Put me in a ride that day. They made my payment affordable

2011 Ford Expedition Limited

Was looking to purchase or lease a vehicle and wanted a Ford. Had bad experience with another local dealer. Didn't have the confidence or greatest attitude coming in here but Earl Tate and Ray Sines sincerely changed my mind! They were professional, did what they said they would do and made my experience nothing but pleasant and the absolute best! I paid what I needed, obtained competitive financing, and drove my vehicle home that day! It was so easy! These folks truly stand behind their word. I would return in a minute to buy or lease from them. Truly a change from the "large local chain" we've been accustom to in NE Ohio. All I can say is many thanks for being credible, honest and having integrity. Something so many fall short of these days. I would highly recommend this facility and these two gentlemen if your in line for a vehicle. Buy with confidence.

Bought My new 2014 Focus here

Amazing! They are always accomodating, with no pressure! I would reccomend them to anyone, and I would reccomend the sales associate (And I have several times) Joe Trippepi.

2014 Ford Escape SE- Great buying experience

My wife and I were able to shop for our 1 yr old Ford Escape SE on-line and narrowed it down to 2 choices to look at and test drive. Our Sales Rep, Don Korenewych, was very friendly and helpful. He was very knowledgeable about the vehicles and was very patient with us as we had a lot of questions. I also give Don kudos for being outside with us on one of the coldest days of the year...it was bitter cold, but he was there to help us. He also went above and beyond when I returned the day after with questions about the Escape's features that I missed the night before. I give Autonation Ford East 4 stars overall and because let's face it, buying a car IS a long process...I don't think 5 is possible, but they came close. But it was the most pleasant one we'd had over the past 10 yrs (and we bought 4 cars- lots of driving). Customer service was excellent. The facilities are also top-notch. Thanks you, Don Korenewych and thanks to AutoNation Ford East. We love our Escape. Great SUV!

Awesome!

They were great at finding me a car within my price range! Super friendly.

Purchase of 2014 Escape

Went in to purchase a new Escape. I had the printout from the website of the Escape I wanted. The salesman saw that the vehicle was still in stock, we test drove it, and sat down to negotiate. The whole process went smoothly. Brad the salesman was great - no pressure and very easy to talk to.

Bought Used Mercedes-Benz C240

Went to Willoughby AutoNation and talked to Steve Thomas GREAT SALESPERSON highly recommend. We talked on the Internet and phone and I told him I would be in with my Spouse. We saw, We drove, We liked, we negotiated the price and bought the vehicle. Very easy process from start to finish.

My new 2014 Ford F150

I want to thank the team at Ford for another pleasurable experience, specifically Theresa Woodruff in the purchase of a lease for my new vehicle. AutoNation Ford East was very fair and addressed my concerns professionally with World Class Service and as a result I am a very happy and dedicated customer. Thanks again Theresa!

NEW ESCAPE GREAT JOB AUTONATION EAST

Theresa did a great job please ask for her she will work hard to get you the car you want in the budget your working with.

GREAT SERVICE

First time we have dealt with this dealer and they do an all-around great job of selling cars. The young man that was our salesman - Devon and the sales mfg. - Earl are top-notch. Looking forward to using them again if the need arises.

Honest Experience!

Joe Tripepi is an honest and sincere salesman. We recommend him highly and AutoNation to everyone! Their team helped us come up with a mutual plan that we were all able to manage and be satisfied with. We plan on having our future vehicle needs met at AutoNation!

Great Service & easiest car buying experience

Just leased a 2014 Ford Edge with Brian and everything went smoothly. It was a great experience and am loving the car so far. Everything from working with Brian, Danny and Al was very professional. I highly recommend Autonation East.

AutoNation Ford East

Joe Tripepi is an awesome sales rep. He really helped make uying a car an enjoyable experience.

Fusion

My experience with Autonation Ford East was a great experience. Theresa Woodruff was amazing. She was sweet, wondering and got things done. I am enjoying my 2015 Ford Fusion.

Great Experience

It all started with a response from an email inquiry from Joseph Tripepi very polite, unfortunately he was off when I went to the facility and I met with Earl very nice gentleman also. The whole process was great even the the finance part thank you Tim. Anybody looking to get a great used car like new, your first choice should be Auto Nation East.

New Explorer

AutoNation Ford in Wickliffe Ohio has changed me feelings toward car dealers. If all dealers operated like AutoNation Ford the car buying experience would be so much more enjoyable. There was no hassle of going back and fourth. I did some research online and had a price I wanted to pay. I did end up paying more but at least they took the time to show me WHY!! and the difference. Thank You Ray Sines the best Salesman I have dealth with. His Manager Dan Massucci was very nice and a pleasure talking to. And the Finance Man Jesse Cook took timie explaining all the products he had to offer and not being pushy to sell products that I did not need. OVERALL GREAT EXPERIENCE.

great buying experience

this is the 2nd car that I have purchased at auto nation east from Joe Tripepi and I am pleased to say that I would buy another and refer my friends to joe at auto nation east. the entire staff from start to finish were super helpful and made signing papers an enjoyable process. i love my 2012 preowned fusion and got a great deal!

long distance satisfied buyer

I drove an hour & a half to look at a 2012 GMC Sierra and was glad I did. Love the Truck The sales staff I dealt with were Great & the Finance Man did a great job beating my Credit union & giving me a great rate. Thanks to all involved (PS I STILL THINK I CAN OUT FISH YOU GUYS!)

Savvy Saver Superbly Satisfied!

Ray and his team were attentive, informative, transparent (I was buying an as is before auction car) and courteous. I was responded to quickly via e-mail and phone. My thorough questioning was met with straight forward answers. I was permitted to have my own mechanic give it the once over, and my bottom line was great! The list of possible repairs that I may encounter was so exhaustive that my mechanic advised that some would be unnecessary right now. When was the last time you heard of a mechanic turn down a $300+ exhaust job? I've gotten quotes for potential repairs, but other two rear tires/alignment, hub caps, and oil change we've been hitting the highway every week-end. Not bad for an '05 Focus!

satisfied customer

I recently purchased a Ford Escape from AutoNation Ford East. Thanks to all the research I had completed, it was a pleasant experience. Josephine and the staff was great and the process went very smoothly. The best part I am pleased with the vehicle I purchased. Thanks again.

AutoNation makes puchasing a new car easy

I've been dealing with AutoNation for past 12 years or so and they make purchasing a new vehicle a very easy process. I never felt pressured like you do at other car dealers where salesmen are fighting over who gets first dibs even before you step out of your vehicle. I will continue to do business with AutoNation in the future.

Great service

Always helpful and explain everything to my satisfaction. Great service with a ride to work and return to the dealership.

Friendly

These guys go out of their way to make sure you keep coming back ,checkout ALL the models , FORD has it going on !

AutoNation "Excellent" Experience WILL Do It Again

Knowledgeable, Helpful, and committed staff. Pleasant experience. People stayed late to be available to make our deal after 9:00pm on a Thursday night because we are from Michigan. I will be a return customer to AutoNation and in particular Joseph Tripepi AutoNation Ford East. Joe is an excellent sales person and a dedicated employee to AutoNation. Best of all Joe is dedicated to telling the customer the truth, caring about the customer, and accurately represents AutoNation with a high degree of integrity and character.

Purchase of new car experience-great

We recently purchased a new Ford Tauras at Auto Nation East and it was ran silky smooth. Josephine our sales rep took us step by step through everything and she just couldn't have been more helpful. It was our first time to buy a car at this dealership and the next time we need a vehicle they will be our first consideration and we will recommend them to all our friends and family.

Absolutely great

I recently just bought a 2014 ford fiesta. I went in expecting not to get a car because I already owed on the car I had that wasn't running. They worked with me and got me a price I could afford. They also gave me a great trade in for my old car. The dealer Devon was absolutely great! He was very friendly and helpful!

Special Order F-250

This is the second Truck I've bought from them. I have to write at least 50 words, but I think if I bought my 2003 F-250 here and I came back and bought a 2015 F-250 here it means I highly recommend them.

GREAT DEALERSHIP AND STAFF, AutoNation Ford.

This Dealership in my opinion is Number 1# in my book. Not only am i a proud new truck owner but a life long friend. This is the only dealership i shall purchase my auto's now and in the future . THANK YOU. LARRY MARTIN,

Left with confidence!

I walked in prepared to go home with a car and the guys at AutoNation made that happen with ease! This was my first time purchasing a car on my own and I'm still beaming with the feeling of success & accomplishment. The sales team worked with me tremendously and made sure I got the rate and payment I was comfortable with. I'm completely confident that I'll be satisfied with my Mazda CX-9 for years to come. Thanks to Brad for immediately responding to my inquiry and setting up an appointment. And a very special THANK YOU to JD who made me feel like more than just the next customer. I know where I'll look first when purchasing my next vehicle. Thanks to the AutoNation Ford East family!

overall great experience

great people to work with, was very nervous about buying another vehicle. after a divorce, and hard times, i really felt like i was wasting my time, i had been turned down by other dealers. the saleman josephine made the buying process very easy. cannot say anything bad. the finance manager jesse cook made all the paperwork very easy to understand and was very patient. would definitely reccommend mullinax in wickliffe to anyone thats looking to buy a car. they also gave me 800.00 more on my trade than the other 2 dealers.

fast, friendly easy breazy service

Great experience as always. I really enjoy the smiling faces, Charlie especially is so patient and kind. Thank you guys.

Great experience

I recently bought a 2008 ford truck here, and was very happy with Mark the salesman.He was very helpful and not pushy. The price was good. I would recommend this dealership to my friends.

Super overall experience.

I've always found car buying pretty stressful because you're spending an awful lot of money and I don't like dealing with pushy salesman. I got a great deal on a new Fusion and found both Joe T. and Ray S. extremely helpful, low keyed and certainly not pushy. They wanted me to be satisfied with the car I was buying and were not just looking to sell me a car whether I was completely satisfied or not. I found the overall experience of buying from Auto Nation a very pleasant and non stressful experience. Thanks guys. You made car buying fun. Oh, by the way I love my new Fusion and will most certainly be back next time I'm looking to buy a car.

Great automobile and great service

I chose Ford Escape over other suv's . I received excellent customer serivice from Joe Trepepi and Danny Urbania.

New Car

I just bought a 2014 Ford Fusion from Auto Nation in Wickliffe Ohio, Ray Sines was my salesperson and he was the BEST, this is my first new car and he made feel very comfortable and less nervous about the process, by the time I left I gave him a hug, Thank You Ray!!

Nice experience with two good salepersons.

I recently purchased a new 2013 Ford Edge at AutoNation and was very satisfied with the sales service. Sales person Theresa Woodruff kept in contact with me after my first and second visit which resulted in me coming back to the dealership and purchasing my new Ford Edge. Ray Sines was the other sales person who also was very helpful during negotiations with recommendations regards to leasing the vehicle. I would recommend this dealership based nice appearance of the facility and the cordial sales staff.

Great people and great facilities

everyone at this dealership were very helpful and there was no pressure at all to purchase a vehicle. Ray was very helpful in helping us find a car that we wanted. I would not hesitate to tell anyone that this is the best place to go and purchase a vehicle.

Auto Nation Ford Euclid

Even though I hate the car buying process, I didn't mind it this time. Theresa Woodruff was very energetic and showed me a variety of cars to pick from. I like my 2014 Ford Escape so far. It's only been one week and I've only traveled back and forth to work. I am happy with my decision to get another car.

Great Experience

I felt I received a very good price for the new F-150. They were very clear on going over all of the current rebate offers to make sure I received all of the rebates that we qualified for.

2014 Ford Fusion SE

Since I haven't had to make any repairs as yet, I can't evaluate that part. However, because of other cars I have purchased from Mullinax, my repairs have been EXCELLENT! Service department is very friendly and explains what needs to be done or what has been repaired. I have no complaints at all.

In for oil change and home with a new car!!

I went in to get an oil change on my 2010 Escape, and was sitting reading a book, when I was approached by Earl Tate. He asked if I was interested in possibly trading in my 2010 Escape for a 2014, if we could keep the payments close to what we were paying! My husband usually does the car shopping and absolutely hates to do it. I figured I would get all the info and maybe, just maybe save him all the hassle. Well, to make a long story short, after I had all the info and had gone for a test drive, I texted my husband from Earl's office to see if he could talk. I didn't want to get him in the middle of a meeting. I got the ok and called and said "Remember how I had to get an oil change this morning, well I am still here and the gentleman I am talking to said he can get us a 2014 Escape for right around what ee were paying for the old one." This was followed by loud laughing and I quote"I thought the car dealership was the only place that I could send you where you couldn't spend any money!!!" Needless to say, after talking with Earl and seeing "my" car, all necessary paperwork was completed the next day.

How my mercury hood got repaired

I am very pleased with this vehicle. with the exception of a spotty hood. I am still learning how every thing works.

2014 Ford Fusion

Very happy with the dealership and my salesperson, Jesse Cook. There is no pressure here to purchase a vehicle. Just friendly people wanting to help you. Even the finance guy wasn't pushy, and that's saying something. Love the new Fusion. Many improvements made from the 2012 Fusion.

Online Shopping

I saw the car I wanted online and Jesse Cooke called me to confirm what I wanted. Jesse is an excellent person to work with. He went above and beyond to see that I was satisfied, He even arranged for me to be picked up at my home by a very nice person - Ken. His co-worker Theresa was also awesome. They all displayed team work and professionalism in every way.

Awesome customer service

Jesse Cook changed my car shopping experience from a chore to a pleasure. He was very attentive to what I told him I wanted and what I could afford. I left the dealership with a beauty that has many of the features of a luxury car without the price tag. I also worked with Paul, a finance specialist who took the time to shop my interest rate even after I had left the dealership. He ended up calling me a day after I signed papers to ask me to come back to resign docs because he found a rate a couple of points cheaper. Who does that!? I would recommend AutoNation East to anyone in the market for a great American car product but only if you want EXCEPTIONAL service!

Great service and fast working

It was so fast and quick when I got there . Right away I was taken care of .i really recommend when you go here to talk with Josphine Janz . She is a very nice person fast worker and will get you what you need and want .

Chuck D

I went online to see the truck i wanted, Talked to Jesse Cook went out to see truck it was what i wanted price was right no pressure to buy they got me financed and I now own the truck I have been looking for ,I would recommened Mullinex Ford East for your next vehicle . Thank you !!

Great dealership, great people, great experience

We purchased a used Explorer. The buying experience was amazing. We appreciated the low key approach and the willingness to work with us. Patrick Blakesle was our salesman and he was excellent. His patience and follow-through was appreciated. We look forward to working with AutoNation East and highly recommend them. Thanks to Patrick, Rick and all those involved in our buying experience.

Great Custom Service and Pricing

Just purchased a 2013 Ford Escape at Mullinux AutoNation Ford East. Christian the sales person was great. Very knowledgeable on all the aspects and workings of the car. Took his time to answer all of our questions. It was a great buying experience. All of the team from the finance manager to the service manager to the general manage were friendly and willing to help in any way.

Great Service

Brian Laznik was awesome in his efforts to help with the purchase of the Ford Focus I bought. This young man is impressive. I highly recommend this dealership everyone was courteous and helpful. I love my ford focus.

Good experience, great salesperson.

Bought a 2013 Focus hatchback, love the car. Salesperson Teresa Woodruff is pleasant, knows all about the cars, no pressure! This is the second car we've bought from her, see her for a new Ford!

Jesse Cook was very patient with me as we conducted much...

Jesse Cook was very patient with me as we conducted much of the preliminary purchase discussions online. I did not feel pressured and he promptly responded to all my inquiries. Earl in finance was also a pleasure to work with.

Great people to work with. Very friendly and helpful....

Great people to work with. Very friendly and helpful. They took care of all the small details. Including a special situation with equipment that needed to be removed from my old truck without any problems. Thanks guys! Appreciate all the help.

Easy buy!

The buying process was easy. They were able to give me $1000 more for my trade than another dealer and the lease for the same vehicle was cheaper by $50 a month.

Great Customer Service, Helpful but not pushy

Salesman worked to fulfill my needs and was a pleasure to work with.

Excellent service. I drove 80 miles to get the best deal...

Excellent service. I drove 80 miles to get the best deal for my trade and lease. Did most of the work on the phone. There were no surprises when I arrived.

Excellent, friendly, no agressive salesmenship. I did...

Excellent, friendly, no agressive salesmenship. I did internet research, decided on the vehicle, price and mileage that I wanted. Deena found the vehicle that fit those parameters and had it transferred from another dealer about 50 miles away. I love that I can stop in for a car wash at any time whether or not I am having the car serviced.

Good experiace with this dealership

I recently purchased a 2013 Ford and the experience was better than what I expected. No pressure from the sales force and the car was as promised. The finance manager was a little pushy but that is to be expected. He could take no for an answer. Overall a very positive experience.

2013 Ford Escape

Overall I love my new Ford. I've had the car about 5 months and everything is still great. Everything in the car seems of very high quality. Three minor things that I would like Ford to look to improve. 1) The Sync overall works very well. It is Windows based so occasionally it looses connection with my iPhone and the Bluetooth connection. 2) The tires are kind of cheap. I would spend the extra money and upgrade to better tires. 3) 22 MPG city, 30 MPG highway, I have the Ecoboost and put a lot of highway miles on the car and barely getting 22 MPG. I'm happy with the mileage I'm getting, that's not why I bought the car but wish car companies in general would publish more realistic mileage expectations. I know all my examples were negative but like I said, those were 3 vey minor things I can live with. My wife and I keep new cars a minimum of 12 years. Traded in a 1991 car for my 2013 Escape and I still have my 2001 truck. Between my wife and I, we've had 7 new cars and none of them were perfect. I've been the most satisfied with Ford. Excellent quality and when there are any issues, they've had excellent service to make things right and that's all you can really ask for.

Excellent Customer Service!

I knew exactly what kind of vehicle I was looking for and the price I was going to pay. I found the vehicle listed online at the Mullinax dealership. Since the lot was 2 hrs away we called to speak with someone before driving there to see it. Kevin was our salesman and he went above and beyond to get us into our dream vehicle! They were willing to negotiate on a price that was fair to all of us. When we drove up there the next day after calling Kevin came in on his day off to assist us. All of the staff was really friendly. We absolutely love our new vehicle and the wonderful customer service we received! Highly recommend this dealer!

Great experience all the way around

We were in the market for a used Escape and decided to try Mullinax East after finding the one we wanted on the Internet. All I did was fill out the credit app. online and after a few conversations and text messages with our sales rep. Big Ray we setup an appoint to test drive the Escape after I got out of work... It was everything that was discribed on the Internet the great part of our experience was that from the time we walked into the show room and went thru the financing it only took an hour and a half... This by far our best experience... I would recommend the team at Mullinax to anyone that to Ray and the Mullinax team...

Very good dealership, not pushy like the rest

My supercab F150 was getting too small for my kids. I have been considering purchasing a crew cab F150 and an XLT was in my budget. I had my laundry list of features that I required and went in with that. I would have been happy with a modestly appointed truck with cloth, a mid range engine, and a tow package. Rob Ronske was my salesman and he was very helpful with showing me a XLT. However, there was a red FX4 leftover in the showroom with the Ecoboost V6, leather, loaded! This truck is the one that I really wanted but always dismissed because of the price. Rob and the sales team was able to work out a deal for me that let me get this truck for not much more than the XLT would have cost. I got a fair price for my trade in. The whole experience was good. Rob and the team was able to help me after the sale and coordinate some add-ons that I required. This is my second F150 from Mullinax and I will be back.

Great dealership with great salesman!

Go see man named Jesse Cook. Was very knowledgable and never pushy. Worked us out a good deal and the dealership was very nice to us through the whole process. Class act saleseman and good delaership. Will be coming back for more in future along with family members as well.

Go see man named Jesse Cook. Was very knowledgable and...

Go see man named Jesse Cook. Was very knowledgable and never pushy. Worked us out a good deal and the dealership was very nice to us through the whole process. Class act saleseman and good delaership. Will be coming back for more in future along with family members as well.

Visiting this dealer made me realize how some employees...

Visiting this dealer made me realize how some employees truly love their job. The sales person I made contact with was nothing but friendly and knowledgeable. I would recommend this dealer to any of my friends or relatives. They even have coffee :).

Great Salesman

I bought a new Escape from Mullenix. My salesman was Robert Ronske. He was great. He helped explain how to use everything inside. He also made my purchase go smoothly. I highly recommend Him.

Easy to work with

Had a great experience working with the sales person Rashun there. He made the entire process very easy. I knew what car I wanted, and we were able to negotiate a fair price for both parties. I was in and out on a Saturday in around 4 hours. I would definitely work with them again. I felt like they listened to what I wanted, and I didn't get taken advantage of.

Tangerine Dream

I have leased and purchased 4 vehicles from Mullinax Ford East, two from Jesse Cook. All my experiences have been terrific. This dealership has been good to me personally and given me tremendous personal satisfaction with the transactions, but of course mostly with the vehicles. I thank them all, especially Jesse, for this last purchase. Last year with the introduction of the 2013 Focus St, I fell in lust. Once Jesse invited me for a test drive, I was hooked. He set it all up for me and now I am the very proud pilot of my Tangerine Dream! Thanks Jesse! Thanks Mullinax Ford East!

Buying a car at Mullinax Ford was an easy choice

My experience of buying a new car was verry good.The Dealer ship of Mulinax Ford is a huge Dealership and you have a lot of choices. I found the sales people to verry be helpful in finding the car I wanted. The salesman Ray Sines went to great strains to find me a car that I wanted, Ray checked other Ford dealers for a color of car I wanted and found none avaliable in the aeria so I bought my second choice of color with all the options that I wanted in my new Ford Focus.

What a great car dealer.

Everyone was helpful and very honest about the car price my trade in offer and all the finance options we discussed. One of the best car buying experiences I have had.

Very good internet buying experience

I was able to get a quote online, and they met then beat the competing offers from other dealers, all before I even set foot in the dealership. The purchase and buying process went well, and I got exactly the car I wanted for a fair price.

Great Sales & Great Service

Just dealt with them for the second time because they were so great to work with the first time a few years ago. The level of service from the sales and service team is excellent. The facility is clean, and it's truly a no-pressure dealership. I will go back to them every time because of their high level of service.

Ray, Pat and Paul went above and beyond to make my...

Ray, Pat and Paul went above and beyond to make my purchase quick, easy and problem free. The price was fair and their inventory above excellent.

PURCHASED A USED 2005 CHEVY CONVERSION VAN FROMT THIS...

PURCHASED A USED 2005 CHEVY CONVERSION VAN FROMT THIS DEALER, AND THEY EVEN DELIVERED THE VAN TO MY HOME WHICH WAS NICE OF THEM TO DO, SO THE EXPERIENCE WAS GOOD TILL AFTER THEY LEFT.THE NEXT DAY THE DOUBLE SIDE DOORS WOULD NOT OPEN AS THEY HAD THE PREVIOUS DAY, AND THEY OFFERED TO FIX THE PROBLEM WITH THE HINGE PINS THEY REPLACED PRIOR TO SELLING THE VEHICLE.THEN THE AIR CONDITIONING WAS NOT GETTING AS COLD WHICH I MENTIONED PRIOR TO THE PURCHASE, BUT THEY ASSURED ME IT WAS FINE AND ALSO OFFERED A RECHARGE.WHILE DRIVING THE VAN ON THE HIGHWAY I FOUND IT HAD EXTREMELY POOR EXCELERATION, AND WHEN WHEN I ARRIVED AT A RELATIVES HOME, I WAS PURCHASING ANY VEHICLEON THE PORCH CHATTING WHEN I NOTICED THE TOP OF THE ROOF WAS DENTED IN AND HAD SEVERAL LONG GASHES AT THE REAR WHICH COULD NOT BE SEEN NORMALLY.SO ON A DRIVE HOME IN THE EVENING I COULD NOT FIGURE OUT WHY THE RIGHT FRONT HEADLIGHT WAS OUT, AND WHEN I STOPPED AND LOOKED INSIDE THE ENGINE COMPARMENT, BOTH OF THE LIGHT SOCKETS WERE TORN OUT OF THE HEADLAMP BEZEL.AT THIS POINT I FELT I WAS SOLD A REAL LEMON, AND WHEN I TOLD THEM I WANTED TO RETURN THE VAN FOR MY MONEY BACK, THEY REFUSED STATING THAT THERE POLICY WAS 3 DAYS, 150 MILES FOR RETURNS. WELL I STILL FELL UNDER THE 3 DAYS, BUT NOT THE 150 MILES, SO NOW I STUCK WITH A MAJOR LEMON, AND I CAN'T WAIT TO SEE WHAT GOES WRONG NEXT.BEING A PAST CUSTOMER HAVING PURCHASED 3 NEW CONVERSION VANS, I DIDNOT EXPECT TO BE TREATED THIS WAY, AND I WOULD EXPECT THE DEALER TO BUY BACK THE VAN, ESPECIALLY CONSIDERING THEY WERE GOING TO SEND IT TO AUCTION WITHIN 3 DAYS OF THE TIME I PURCHASED THE VAN, AND NOW THEY STILL COULD DO THIS AS A WAY OF GOOD CUSTOMER SERVICE AND KEEPING A PAST CUSTOMER HAPPY, BUY THEY ARE TO GREEDY AND DO NOTY WANT TO LET LOOSE OF THE SMAL;L; AMOUNT OF MONEY THEY HAVE.I HIGHLY SUGGEST THAT ANYONE READING THIS SHOULD RECONSIDER PURCHASING ANY VEHICLE FROM THIS DEALERSHIP, BECAUSE OLD CAR OR NEW CAR PURCHASE, THEY COULD TREAT YOU THE SAME WAY.

I had an wonderful experience with your dealership, they...

I had an wonderful experience with your dealership, they were very helpful with the whole process of buying a new car from helping me pick the style of car I would like, to what kind of payments i could afford. Ray was very helpful and very patient with me during the whole process and for that i am very thankful and i have already recomended him to serveral of my friends and family. Once again thank you so much for all your help, and i Love my car!!Thanks again Geraldine Diamond

The attention and service we received was remarkable. The...

The attention and service we received was remarkable. The Dealership and the sales person John Decapauj did all they could to make this a satisfying experience from sales to finance. I would recommend Mullinax to all my fiends and family.

ray was the best. explain everything about my new car. i...

ray was the best. explain everything about my new car. i dont remeber the finanicl person but he took time to explain all the papers i sign.

Mullinax Ford East - Great Customer Service on Sal

I hate to walk into a dealership and have someone to try and sell me a car on their lot. That was not the case with Mullinax Ford East. They helped me buy a vehicle, they didn't sell me one! There is a big difference. They listed to what I wanted and were very patient and intentional in helping me locate it. My sales persons was Danielle Fredericks and she and her manager Earl were just amazing. I drove past many Ford dealerships to get there and would do so again.

Earl is the man to see for a new car or truck! Excellent...

Earl is the man to see for a new car or truck! Excellent service and very professional! If you want a good and honest deal, see Earl Tate at Mullinax East!!

I had stopped in to the dealership to see if they had an...

I had stopped in to the dealership to see if they had an escape that my wife and i had seen at another dealership (classic) and had a terrible experience, there loss. The mullinax ford east team helped us get more than what we had bargained for, they are great in every way that they can be from the second you walk in the door, to the knowledge of the vehicle's they have, to the finance department. I can not say enough about Jim Lundgren , Earl Tate , and Chris Bogar. they are indeed the best from start to finish, I am glad i stopped in that day and left with a 2012 ford escape (lime squeeze). The wife even skipped leaving the dealership (lol), so happy can't thank them enough. Two very very happy customers thanks for everything Wayne & Tracy Wyno

Ray Sines greeted me and asked how he could help? He...

Ray Sines greeted me and asked how he could help? He showed me the Ford Escape and the options, we talked about a trade and I met with the Finance Manager Dan Massucci. Everyone there was so nice and I felt very comfortable working with Ray. I never felt anyone was trying to pressure me and even told the manager how much I appreciated that. I am thrilled with my New Escape and so happy I visited Mullinax Ford as I had not considered the Escape because I thought it was out of my budget. I did look at hondas, Kia, and Chevrolet Equinox, but bught the Escape. Thanks again and keep up the great work.

I had not been anticipating buying a new vehicle but...

I had not been anticipating buying a new vehicle but decided to look into the Ford Fiesta as my previous vehicle was getting up in the miles and starting to need more work that it was worth. I showed up before my appointment and worked with a younger saleswoman who test drove the cars with us. She did a great job of looking up options outside the dealership for me and what stickers prices I was looking at if I decided not to buy something on the lot.I was a pain in the butt because I really wanted a low monthly payment and not much car so I wanted to carefully figure out what I could afford and what I really needed. After driving the Ford Fiesta and the Focus Hatchback Kevin let me take the Fiesta for a test drive home to throw my bike in the back and make sure it would really fit all my needs. He was extremely patient while I hemmed and hawed about my choices. At the end of the day I got a great deal on the car, a very generous trade in on my current car, and truly felt I could come back with any questions I may have. I have had my focus serviced at Mullinax several times and really appreciate the quality work both their sales and service department have shown me.

Service of sale person was great, friendly made me wish I...

Service of sale person was great, friendly made me wish I could buy more car from there. No pushing you to make a decision. They understood what I needed to do in ruff time with question

We went in to just look, and went home with a new...

We went in to just look, and went home with a new vehicle! The guys were greaet, they actually got me into a 2012, when I was thinking 2009 or 2010, and kept me well under my price limit, including an extended warranty!

I purchased my first Ford Focus from Mullinex in 2006. ...

I purchased my first Ford Focus from Mullinex in 2006. My 2006 vehicle has never been serviced by any other dealership or independant service facility due to the remarkable team in the service department.Prior to Justin Higgins promotion, he was the service representative I would request when making my appointment. Justin's knowledge, extraordinary customer care and professionalism and the comfort feeling he extended made me a true believer in Mullinex Ford East. Charlie Fisher was introduced to me after Justin's promotion. Charlie has proven to me that Mullinex retains outstanding, caring and knowledgeable personnel. Recently I purchased a 2012 Focus and had the pleasure of being taken care of by Earl Tate, New Car Sales Manager. Mr. Tate's clear advice and tenacity along with excellent customer service is praiseworthy. Joe Tripepi handed my new car over to me with skilled knowledge of the vehicle and enthusiastically demonstrated features which he could have advised me to refer to the owner's manual. These are the things that make a dealership five stars. Thank you Mullinex.J. Peters

When I went to Ford to test drive the Fiesta, I was not...

When I went to Ford to test drive the Fiesta, I was not expecting to buy a car. But I really enjoyed the vehicle and the price was great. Overall it was the salesman, Kevin, whose was friendly, efficient and laid-back demeanor made me feel comfortable to purchase the car that day.

We were very impressed with Kevin DePaul's "no...

We were very impressed with Kevin DePaul's "no pressure approach". Initially we were looking for a used 09 or 10 Fusion. Kevin compared the costs, differences and advantages of considering a new 2011 over a used 09/10 Fusion. Kevin was articulate and (this is very important) a sincere listener - we ended up purchasing a 2011 Fusion as a result. Chris Boger worked with us on financing and explained what the advantages of an extended warrenty would be. It is quite obvious he believes in Ford products and enjoys working with people. Earl Tate, the Sales Manager, introduced himself and invited us to bring the Fusion in for a car wash anytime, service maintenance and repairs... - Mullinax Ford East is here to serve you - that was the message we kept hearing. Thank you Mullinax Ford East for such a sincere and welcoming team - we would highly recommend your Dealership to both our family and friends!~Russ & Diane Byrnes

I was most impressed with the fact that Phil & Jessie...

I was most impressed with the fact that Phil & Jessie didn't pressure me at all during the purchasing process. They were very informative and helpful. I arrived within a 1/2 hour of the dealership closing on my first visit and Phil wasn't trying to rush me at all and was very informative with information about the truck. I spoke with Phil a number of times over the phone before purchasing the vehicle because I was searching for a vehicle with specific options. Phil was extremely patient and helpful during this process. The day I purchased the vehicle Phil was not in and therefore I worked with Jessie. Jessie was just as helpful as Phil in working through the purchase process. Jessie helped me configure my phone for the Sync system and took time to go over the specifics of the vehicle.One reason I purchased the vehicle from Mullnax was because it was close to my place of employment. Since the purchase he has been my main contact at the dealership and is always helpful. I have had the vehicle in for std. service and Jessie has dropped off my vehicle at my work both times. Jessie has shown that Mullinax truly is about customer service. Based on my experience with Mullinax Ford so far I am very pleased with their service and feel I made the right decision purchasing a vehicle from them.John Becker

Everyone was extremely friendly and helpful. Starting...

Everyone was extremely friendly and helpful. Starting with the internet and phone contacts and definitely continuing through our visit to the showroom. The deal was made quickly. We were happy to give them our business.

I bought my first car from this dealership because it was...

I bought my first car from this dealership because it was close and they had the car that I really liked. I scheduled to meet and I went in for a test drive with car salesman ray and he was very easy to talk to. He explained all the features of the new car i was interested in. Since i had the x-plan discount which is the friends and family discount from a coworker of mine i was able to get a really great deal. I would definately recommend this dealership to anyone who wants a new ford.. especially if it is your first ford. I did not feel pressured or felt like i missed out on anything throughout the whole deal process. Within a couple hours of walking in the dealership i was done and off the lot with my newly cleaned 2011 ford fusion in a couple of hours. I absolutely love this car!! and mullinax is a great dealership.

The car sales people are so great there,everyone there...

The car sales people are so great there,everyone there was very friendly and helpful, and Big Ray Sines was so great to me and my husband.

Jesse was great to work with,knowledgeagle &...

Jesse was great to work with,knowledgeagle & thoughtful and should move up the ranks. Dealership was friendly and competent and would return to buy again.

The guys at Mullinax East are friendly and knowledgable. ...

The guys at Mullinax East are friendly and knowledgable. They worked very hard at getting me the best price possible. I felt like they were on my side. I'll be back.

I have been buying and trading vehicles for over 40...

I have been buying and trading vehicles for over 40 years. I always enter the negotiation with sufficient data to enable me to make an intelligent buying decision. Nothing annoys me more, than encountering a "sales" team who treat me like an idiot because I refuse to succomb to their silly manipulation tactics; especially when it's some 20-something punk telling me I "just don't understand how the car business works". I have walked out of many showrooms over the years.Mullinax East was a completely different buying experience. I walked in knowing what my vehicle was worth and what I believed was a fair difference between sticker and net price, for the Ford Escape I wanted to buy. Within 15 minutes we had exchanged two offers, and we had a deal...without the nonsense. I was treated with respect...like an intelligent human being, and I made the deal with Jesse and Earl in record time. I even willingly accepted the upsale suggestion for the moonroof/sync package, because it was explained so well and was made so affordable.I will return to Mullinax East and I will send friends and family.BN

Friendly, strait-forward,intelligent, clean, helpful! My...

Friendly, strait-forward,intelligent, clean, helpful! My new Focus is a repeat purchase within two years. I would recommend Earl Tate and Theresa Woodruff to anyone for their pleasant, honest approach to car sales.

Brought my Edge in to get new tires and a 50,000 mile...

Brought my Edge in to get new tires and a 50,000 mile service. Service was great as were the prices on the tires. I bought my Edge here and have all the service done here.Thanks Guys!

My FAVORITE dealership! I live about 35 minutes away and...

My FAVORITE dealership! I live about 35 minutes away and still drive all the way over there just to get an oil change. We have 3 dealers within 5 miles of my home who service ford but i refuse to go anywhere but mullinax! We went to mullinax with the intention on buying a new ford explorer. I explained my situation to Earl and how I wanted this to be a painless short buying process. I was in and out in no time. With my new ford explorer. When i was having my windows tinted, I had a FREE loaner car!!! I would highly reccomend this dealership to anyone needing or wanting to buy a ford!! Earl rocks!

I was under no pressure. Which I liked very much. The...

I was under no pressure. Which I liked very much. The Sales person,Earl Tate. Understood my situation and worked with the GM and the Finanace department to get me where I needed to be. Earl also drove to Amherst, I beleive to pick up my new Ford Mustang and have it brought back, serviced and cleaned to have it delivered the day I wanted it.I was on a tour of the facility for service and parts should I ever need it.I do get my oil changed at this car dealer.....I do wish you had the awards points that other Ford Dealers offer for service!I was also called by the Sales person {Earl} a few times since my purchase, to make sure everything was OK! I love what Ford has done and I will by my next vehicle from this dealer. Thank you. John Pietravoia