AutoNation Chrysler Dodge Jeep Ram Spring

Frank S.

This dealership is very nice and has a good location. James Delvalle was our rep and was awesome to work with. We're definitely coming back!

They will not negotiate on the windshield price!

Went to purchase a used truck and they would NOT come down any on the price. I did not know this was a no haggle dealership. If you are wanting to negotiate on the price, go somewhere else.

autonation

Difficult to set up appointment. Not very accommodating to customers. IHad to call the dodge recall number to set up appointment,

Automation - 2017 Jeep Grand Cherokee Summit

Larry Chatman " Colonel" was a pleasure to work with and assist us in ordering our new Jeep. We are very please.

Service on my Dodge Challenger

I recently had my Dodge Challenger serviced at AutoNation Chrysler Dodge Jeep Ram, located in Spring, Texas.My Service Advisor (Kevin Hendricks) provided the professional service and attention, that one looks for when selecting a dealership to do business with.

Oil change

Had my oil changed waited for them to do it. It was done in 1 hour. Great place to go.

emilie seibert

The dealer I got acted as if I was stupid. Very, very, very unhappy. AutoNation was also supposed to detail the truck before I got it, they didn't!

Pipefitter

It was easy experience .

2016 longhorn

Salesman was very knowledgable in every aspect of purchasing a new vehicle from vehicle needs, financing options and new vehicle options

Customer Feedback

Great staff and services offered. I was treated well and helped.

AutoNation Spring, TX

Great car buying experience; Whitney was very responsive and Dave helped finish the buying experience. Large dealer that easily beats all the smaller dealership prices. Finance rep was also superb. AutoNation in Spring Texas is top notch.

friendly service and listened to my needs

David Prince was very helpful and listened to our specific needs rather than push add ons we didn't need and was able to find a wrangler that not only was exactly what we wanted but was a step above.

Service work.

A good place to do business with. Kevin Hendricks helped me with a good attitude. He also got the problem worked out in the time he specified. Good work from the service dept. to the mechanic to the people who washed my truck. Good job people.

Customer

Professional, knowledgeable & Courteous, great clean facilities

AutoNation Chrysler Dodge Jeep Ram Spring

If you need a new or used car, see George Pennington at AutoNation in Spring. He's the best. He made the car buying experience enjoyable. The only headache....was the long time it took to get through 'the financing part.' 3-1/2 hours seems a bit long. So, don't believe the finance guy when he says 15-20 minutes! That's my ONLY complaint about AutoNation.

Service Review - 2013 Ram 1500 Hemi Truck

While in for recall updates on company pick-up truck we also had complete brake overhaul; fuel injection serviced; and standard oil change. Entire process was completed as promised. John Hanzi saw that the work was completed to our satisfaction very quickly. Recommend John and the service dept. for anyone considering AutoNation in Spring, TX.

2016 Jeep Wrangler

This was a wonderful experience! They are very helpful and stay on constant contact with you. Hubert Steen was awesome and very friendly. He was great in making sure all of our needs were met. This was the first new car I have ever bought and he made the experience as painless as possible. I would defiantly buy another car from him!

Durango

The autonation chrysler dodge jeep ram Spring provides excellent customer service.

Autonation purchase

Excellent facility with a pleasing customer interaction

Dodge Ram 1500

Great experience with AutoNation, my salesman went over and beyond to assist us.

Charles Woods purchase of a 2016 Dodge Ram Megacab

Enjoyed the experience. Mario Quezada did an excellent job of taking care of this sale.I give you an A plus.

Awesome service

One of the overall best sales experience ever.. all through the buying process I was kept informed of the status of my app.. once I arrived at the dealership I was driving out with our brand new jeep within an hr.. we didn't even mind d 12 hr round trip... thank you again..

Sales/ finances

Mario in sales and Damien in Finance really gave me the royal treatment things went smooth and easy everyone was friendly .

New truck

Adil was exciting to work with on my purchase 2nd vehicle I've bought from him very friendly

33 Days for a Head Rest

Jimmy Gonzalez - I would give a good rating for him, but the rest....well, read on.33 Days to change a Head Rest. 3 trips and days off work to get a head rest removed and replace. UNACCEPTABLE.Needless to say, my opinion of the services that I have be subjected to are very poor, except for the updates that were provided to me while I waited in the waiting room for the service to my 2014 Town and Country Van by Jimmy Gonzalez. Let me explain. On July 15th, I drove the van into the service department and was told, after someone stood in the lane and looked at the head rest of the van, that I would need to make an appointment to get this fixed. I did but the appointment was not until August 5th. When I left, it dawned on me that no one took any part numbers or other, so I then called back and asked and was told that the appoint on August 5th was so they can take pictures and send forth a claim on this. I stated then, that I was off work already and could come back to have the pictures taken for a claim, but was told that this is not how they work. So for the next 22 days, I would have to drive with a defective head rest in the passenger seat, which is not a very comfortable thing for the passengers, as it jutted out into their heads. Not scoring many points here.I then made two other calls, one to Tomball Chrysler and one to DeMontrond asking if the instructions that I had received were accurate and whether this was normal, and sadly, both dealerships stated the same thing about AutoNation, that when AutoNation took over, the quality of customer care and service went down. So far, this is exactly what I have been experiencing. I brought my van in on August 5th, to get a picture (I guess) taken, so this can be sent forth in as a claim, and over the next 10 days, I received, No Updates, No Status' and No Calls to let me know that I was not forgotten. I sent an email to Jimmy Gonzalez and to the Manager, Mr. Hagan, and then received a phone call from Jimmy stating that the part had arrived on Friday. So now on Tuesday, I was making arrangements to make my 3rd trip to Autonation. When I got there on August 18, they had a loner car for me, so I could get to work and then they would call me when the car was ready. I received a call before lunch, so I took the car back and then waited 20 minutes for them to FIND my van. 33 Days to change a Head Rest. Very disappointing. Will not go back here again, no matter what. Not worth it at all. There are many other dealerships that actually care about their customers and do not make them jump through so many hoops that cost customers so much time.

Vehicle purchase

The salespersonnel here is great, Andrew my salesman did everything possible for me to purchase the vehicle I really loved at the lowest rate, even though my credit is not all that great they worked out a great offer for me, I'm so happy with the service and overall staff....specially my new vehicle, will definitely recommend to friend and family!...Thanks Andrew once again?.

process technician

purchased new ram 2500, excellent pricing and knowledge of vehicles, last two vehicles I have purchased have been from this dealership and its 90 miles from my house, worth the drive, Jason was easy to deal with, thank you.

Dodge Avenger RT Autonation Spring

I found a dodge at Spring Autonation. I live in FW 3 hrs away. I negotiated with the salesman Jorge Longoria via online and text. He was able to sell me the car for an amazing cash deal. I was so excited. The car is immaculate. I drove down and picked it up and am very pleased with my experience. The transaction took 45 min. He even had the car detailed and its oil changed!!!!

Autonation Dodge Chrysler Feedback

Having just moved to the US, I bought 2 cars - a Ram 1500 and a Chrysler Pacific. I was looked after by Mark Wade who was friendly, patient and very helpful in taking me through the process and explaining the options. The dealership has great facilities and a lot of choice.

2013 RAM 2500 SERVICE

Nathan Dainton took care of my truck service needs. Told me how many days it would be in and called when it was ready. So far no problems, truck is running great. A+++ service advisor.

Buying experience with Ben at autonation

Very responsive made the buying process easy and enjoyable

dodge ram 1500

It was the best car buying experience i have ever had

Auto Nation of Spring: Chrysler, Dodge, and Jeep

The staff here at this location is top notch! My wife and I had a very pleasant experience buying our 2016 Dodge Durango!

SAD and Disappointed

Text ahead of time to be sure the truck and sells person was available. Drove almost 2 hours and stood for 45 minutes and no one addressed us.When we left then we received communication. Drove back to Houston and bought a truck somewhere else.Very disappointed.

Correctional officer

Was a great day . Everything was quick and easy. Great staff

Great service!

The staff here is very friendly and helpful. I've dealt with other nearby dealerships and AutoNation is in a class all by itself. They have a great facililty, they always call back in a timely manner, and they are genuinely concerned with your experience. I wish every dealership operated like them!

New truck!

Had a amazing experience with the Automation team. The sales rep David took awesome care of us and ensured we got the best price for our truck. We flew in from out of state and the team made sure everything was inline before we jumped on a plane.

Infiniti buying experience

My overall experience was great. I was in and out within 2 hour. I had a mechanical problem with the vehicle shortly after leaving the dealership but I am working with them to repair it.

Jeep Wrangler Service

Kevin Hendricks was my service contact for AutoNation. He was pleasant, accessible, and knowledgeable. Excellent representative for AutoNation.

Service

Good service. I was satisfied with the work that was done

owner

Customer service #1 . It was a wonderful experience!

Hammons 2016 Jeep Grand Cherokee Limited Purchase

My wife and I went to AutoNation first in our search for the best deal on a 2016 Jeep Grand Cherokee Limited because we had bought a 2014 Jeep Cherokee Latitude from this dealership. After receiving our deal we left the dealership and wasted 7 hours visiting 3 other Jeep dealerships in the metro Houston area. We returned to AutoNation and purchased the vehicle and could not be happier.

Love this place

A lot of great people and they get you in and out fast.

It was like buying a car from a friend.

Staff was very helpful. The experience was more like purchasing a vehicle form a friend or family member. Everything was quick and painless. Adil and Younus were great.

Jeep service follow up

Chana was amazing to deal with. She is actually the first Jeep service employee that seems to enjoy her job and makes sure everything is taken care of. I only wish I would have found her two years ago when we bought our first Jeep product.

Service of 2014 Durango

I had a different representative and was very kind. He seemed genuinely concerned about the issue with this vehicle because I had brought it in many times for the same problem. What I really appreciated was, he kept me informed. I had a family emergency while my vehicle was being serviced and he assured me that he would get me a vehicle to get home to check on my mom. He kept his word. That has never happened on any of my visits. When I returned to pick up my vehicle, he went over what was found and showed that the work was done. He also pointed out the little things like needing new wiper blades that I hadn't noticed and the tread on my tires that are worn. He made it an overall pleasant visit.

Totally ok with broken items on used cars and not

I am really disappointed in Auto Nation. The side mirrors are supposed to automatically fold at a push of a button and the console buttons are broken. We called to get it fixed under the warranty and were told no they would not be fixed because these were issues before we bought the car. After looking at the folder with the Carfax I see that these were issues and AutoNation knew about them and chose not to fix them prior to selling the car and now wont fix them. I have bought three cars there over the past 5 years from AutoNation in Spring, TX and I will not buy another one. The fact that the dealership knew about the issues in advance and chose not to fix them is a very good indication of their attitude towards their customers.

Jeep oil change

Brought vehicle in for oil change. Prompt service as always.

Seamless buying experience

Traded in my 2002 Ram 2500 for new 2016 Ram 2500. I located a vehicle on-line with stock #. Showed up at dealership and within 10 minutes was looking at the truck I selected (over 600 in inventory). 20 minutes later the negotiations were over, they honored the internet price, gave me what I wanted for my vehicle, and I was signing the contract within the hour. It doesn't get better than that. Salesman was great, no surprises with F&I guy, and I've got a great truck I'm very happy with. No hassles, no games, no back-door pricing. I recommend them. Looked at a Ford first with the exact opposite experience. I don't like fuzzy math and "payment" games. Worth a look!

Prompt courteous handling of airbag recall

Very good service on scheduling and completing the recall asnpromised

Excellent customer service

I moved to Texas a little more than a year ago and always wanted a Jeep Wrangler. Went to dealerships closer to home in Kingwood but found that Autonation was far superior in every aspect. First time through I bought a 2015 Wrangler using Nathan Stem who was awesome and one year later returned to get a 2016 using Nathan's referral to Eric Kluna who was incredible. I would recommend Autonation and Eric to anyone in the Houston area that is looking for a Jeep or other autos that they are selling. Could not be happier with all of my experiences

Awesome Service

This is my 4th car to buy from Spring, the customer service is always great there. My sales person Erik was great. I called down there and told him what I wanted and he had everything ready when we arrived.

Another Great Jeep Buying Experience

Another great purchase experience with Larry Chatman at AutoNation Spring. Honest, friendly, professional, courteous, helpful - I plan to use Larry & AutoNation for my future vehicle needs, and I highly recommend them to others!

Clean deal

Nice experienceClean and nice salesperson. Would return

Purchase experience of our 17 Chrysler Pacifica

So far I am in love with this vehicle. I went from a Santa Fe SUV to a 2017 Pacifica crossover and I really like all of the features. It is perfect for our family when we take road trips or taking our 2 girls and some extra kiddos to the movies. The versatility to put all of the seats down and use it to take large items or even our 2 dogs is a big asset. We are truly pleased with our purchase.

awesome services friendly people

i purchased a used 2012 chrysler 200 that has not let me down since purchase totally in love and runs amazing . the people and staff are verry friendly and care so much about the quality of service they guve verry awesome people and i would refer anyone . Actually i already have !!!

Easiet transaction at a dealership ever!

Jim answered my Jeep Wrangler Internet inquiry and invited me to stop by for an awesome deal, and he delivered!! Love my jeep and would recommend this dealership and Jim to all my family and friends.

Terrible Customer Service

Dropped off my truck for a recall in the morning. I called later that day to check on the status of the vehicle. The service advisor never returned my call. When someone did answer I was just passed on on to the next person this happened several times. I called to speak to the service manager and he didn't returned my call either. I made a trip to the dealership to learn the status of my vehicle. I talked to the service manager and learned that the service advisor Connie Kendrick was not at the dealership. About 10 hours later I received my truck back. The worst experience that I have dealt with a dealership service department. I learned from other employees that complaints were made in the past on the service advisor Connie Kendrick. Overall, there is no excuse why any other person could not tell me the status of my vehicle. Bad communication or no communication is not good customer service.

AutoNation Service Department

My Service Coordinator was Connie Kendrick. Connie's Customer Service was wonderful and she was a pleasure to work with.

Great Service!!

Leonard Calderon was very helpful, would defiantly recommend him if you are looking for new vehicle!!!!

Great Dealer

Great experience, Jason was very helpful and knowledgeable. Thanks David G

Excellent service

We live a couple hours from this dealership, so we did all our business through emails.....many emails because I had lots of questions & Ben was very patient with me, answering all my questions in a timely manner! Once we got there everyone was super friendly & made the process short & sweet!! We were out of there from start to finish in less than 2 hours!!! I would recommend them to anyone & we will be returning to them for future business!!

Disappointed

Had recall appointment for recall service. Scheduled the appointment one month out because they didn't have anything available until then.. They said they would have all the parts so they could finish in one day possibly two. I told them I had only two days at the most to have the work done. They assured that the parts would be there. Well they only had the parts for every thing except the two crucial repairs. They emailed me every week notifying me of the appointment stating how critical it was for these repairs. When asked they had a litney of excuses. Not happy!

Don't Buy from This Dealer

Took my truck in for 3 recalls. I was told it could take up to 2 days. I told them I would need a car because I live over an hour from the dealer. They said they had no cars so I rented a car. They said they performed a 12 point inspection and I needed two new tires. The truck just passed inspection. The head of the penny does not show. I will never buy a car from this dealership nor will I have my truck serviced there anymore.

Getting less and less

Drove over 100 miles because of forever warranty requires to service where purchased. Went for regular maintenance oil change. No longer do shops top off fluids while on way home notice on paperwork that in immediate need of coolant

Car Repair

Kenneth Hendricks did an excellent job in insuring my time at the dealership getting repairs done was in a timely fashion.

don't go the extra mile

All was well until I saw where they could of topped off my coolant instead of letting me read on my receipt, after my long drive to Groves,Tx.,that it was seriously low. Service is not what it use to be.

Great customer service

I had an express oil change and tire rotation. Chana was very friendly and kept me informed of the status of my service.

Excellent staff

James made the buying process easy by only showing us cars that specifically met our needs and price.

Great service and experience

My truck was towed into facility and immidetaly they got to work on it. Very helpful and efficient.

Excellent Services

I needed to have my Chrysler serviced with reference to my air condition system. Chana Kurtz , quick lube advisor exhibited professionalism, empathy, concern, kindness and kept me informed during the process until finished. Excellent Job" Chana Kurtz

great buying experience of my new Jeep Wrangler

At no time during my buying experience did I feel pressured to buy something I didn't want. Additionally, the final cost was known before I started any financing and no surprises when I got ready to sign.

Service Car

Oil change, rotate tires, fluids checked and multi-point inspection in less than an hour in and out without an appointment. Service help kept me informed of progress on several occasions while I was waiting. Now that is good service.

Superior Service

The service department gave me a courtesy ride home while they were replacing air bags in my Ram. When the vehicle was ready-earier than anticipated-they had washed the truck as well as filled it with diesel!!! Is that service, or what!!! You can't get anything like it anywhere else. Kudos!!

Great Sales Experience

Purchased base model Patriot for high school son and received a good price with payments and financing that fit my budget. Purchased on first visit. See William Vasquez.

SERVICE AND HELPFUL!!1

VERY GOOD EXPERIENCE BY EACH SALES PERSON!!!! CHOICE OF CARS WAS GOOD. VERY KIND TO MY DOWN SYNDROME SON.

Great service

Service was excellent . Repairs wasdone very quick. Will definitely go back to this location.

Good experience

Overall good experience with the salesman and manager. Great experience with the finance manager, she really worked to get us the financing we wanted.

Great Experience/ Salesman Very Professional

Great experience dealing with our Salesman Anthony Longeway. If someone is in the market for new or used ask for this guy. Me and my family will be making future purchases with Anthony and Auto Nation.

great service

Jaime Hildago was a great help from start to finish

Excellent Experience!!

Let me just start of by saying I hardly ever write reviews of purchases, however my experience here prompted me to take the extra time and write this review. I live almost an hour away from this dealership and started my day at a dealership minutes from my house. After wasting my time there and being insulted on my trade in value, I walked out. I went online and started searching for dealerships and contacted many. Whitney Camden, promptly responded to my email and we started emailing back and forth....questions, concerns, etc. She sent me a link so I could fill in information on my trade vehicle and I completely filled it out including pictures and submitted it. The process stated it could take up to 24 hrs for a valuation which concerned me because I'd hoped to purchase same day. About 2 hours later I received a great offer on my trade (full blue book trade value). The offer came from the sales manager Jose Sandoval, who had to fill in for Whitney as she had some personal business to attend to. He immediately went to work putting the numbers together on paper and sending it over for my review. Was very pleased with this process. After we got to an easy agreement on the numbers he sent me a finance application to complete online. Once it was approved, he sent me an email to let me know so I could head to the dealership. In this email he told me that Willie Byrd would be the salesman assisting me once I arrived at the dealership. Mr. Byrd called me on my way just to introduce himself and let me know he had everything ready for my arrival. I was apprehensive about the dealership changing my trade in values after I'd arrived, assumed that they gave me a high offer just to get me in the doors....well that never happened. They followed through on the valuation provided via email. When I arrived the paperwork was ready. During mine and Mr. Byrd's discussion, he became aware I was a Veteran of the US Armed Forces. He then showed me how using my USAA membership I could save on car purchases and saved me another $1000 on this purchase! It took a while to get into see the finance person as they were busy (near the end of the month and a holiday at that). Once in with the sales guy it was not the high pressure event that I'd encountered in the past.....GAP insurance, extended warranty, etc. I told him what I wanted and got exactly what I wanted and nothing more.....nothing less. Overall very pleased with the entire experience! Would definitely recommend to friends, family, and anyone wanting to purchase a new vehicle. Every time I purchase a new vehicle, I dread going to a dealership because of the experiences of past, however after this experience, I know where I'll be going to buy my next vehicle and I know purchasing a vehicle can be fun again! Great job guys!

Very pleased with this dealer

I came from another place looking a good deal and they treat me like they knew me for a long time, excellent place in here

Helpful Customer Service

We purchased our vehicle in January of this year. The buying process was easy and went smoothly, thanks to our salesman Toby Driver! In May, we had to go have the vehicle serviced due to problems with the transmission,we were able to do an emergency drop off. Our service rep was Kevin Hendricks, he was helpful and knowledgeable about the situation. While the car was in service we were kept inform throughout the process.

Bad Service

Took my 2014 Jeep Grand Cherokee in for a Left Rear Shock replacement - took two days for repair. Drove home and noticed loud rattling noise from left rear - called my service advisor to inform her of the situation. Her attitude and willingness to address my problem was "sorry cant tell you when someone can look at it" - really bad customer service. Go elsewhere for service.

Wonderful.

Wonderful working with all of y'all. Couldn't ask for a better group of people to assist us in purchasing our new Jeep. We will be coming back in the futur . Thanks again.

Purchase review

I thought I received a good deal until everyone ask about the purchase details. Now I know I got a GREAT deal. I love my new truck. On the way home from work today, a guy in a Ford truck gave me the thumbs up and a big smile on the way home.

If another dodge is in my future, I will be back

Seen a post for a 2015 Durango on cars.com with no photos but only a price and description due to it recently being traded in. Between the description and the price we had to go and see it. I made a call that they and we were on our way. We literally went "just to look" and ended up leaving with a vehicle. Decision was 100% our own with no manipulive coursing from our salesman at the time. We even asked to be alone a couple of times so we could talk amongst ourselves and he complied graciously with no if's, and's, or but's, basically he didn't try to over sell the vehicle which was greatly appreciated. The purchasing process was a breeze and the rest is history. If your headed to AutoNation Chrysler Dodge Jeep Ram Spring look for James or Benjamin.

Great service

Great! Very Helpful ! Tried to keep us at our budget!

Wish I had purchased all my vehicles here

It didn't take much to sell me on the vehicle I wanted as I had already done my research. What I wasn't ready for was how amazing the dealership was. Like many people, I haven't had the greatest experiences with car dealerships in the past, but Adil Razzaq (my salesman) was amazing. Yes he was eager to make the sale, but most importantly he was eager to help and that's what made the difference.

Recall

Good service better then humble tx dealership, fast service

Great Facility

Very courteous from beginning to end. Provided ride home because recall repairs wouldn't be completed for approximately 5 hours. The entire experience was one of the best I have ever had with a service department.

Great Service

Excellent service. I had the opportunity to work with Kevin. He was very helpful in making sure I was well taken care of.

Great buying experience

I purchased a RAM 2500 Lariat from Autonation Spring. The salesman, James Delvalle, was very attentive and there was no high-pressure sales or anything. I had found the truck online and I like the way Autonation has the price listed, there price was better than any other dealership in the Houston area that I could see.

Friendly but rushed.

Everyone was friendly, but they moved very quickly and when I mentioned that I need to take a moment to think about it, they told me that there were a long line of people to sign and if I didn't decide quickly, it would expand my wait time tremendously. Once I got home, I decided that I paid too much for the warranty. When I asked the finance manager to lower the price, he told me that the contract went to the bank. When I asked to cancel it, he told me that I would have to wait until I made my first payment. I told him that the car would have more miles on it by then and the amount of the credit would be diminished. He didn't seem to care very much.

Sales process good, now find given wrong info.

We were so pleased to find this truck, and go through the ease of the purchase. We drove 300+ miles (each way) after finding this dealership online. After we returned home, my husband reviewing the information on the towing capacity realizes it wasn't anything close to what the salesman told us. Called the salesman yesterday & he's going to talk to his manager & call us back. We haven't driven the truck since we got home. Sad.

great service

Kevin Hendricks did a terrific job. He had all of my recall items corrected and was very professional.

Customer Service at the top level.

Demi showed me exactly what I was looking for and explained the difference in the jeep models. He even rode around the property with me to find the exact vehicle I was looking for. He also explained in detail the operation of the new jeep.Very pleased,Patrick McLaugjlin

Wonderful experience and a great deal for us!

Our experience and deal buying a new Dodge Durango was the best. Making a transition from a mini van to a SUV was not an easy choice for my spouse and she wasn't convinced until she got to spend some time with the vehicle. AutoNation Dodge in Spring was exceptional in working with her and made this deal happen. Thanks for the wonderful service and experience.BTW, while the next question asks if we would recommend this dealer to a friend - one of the choices should be "Already Have" - which would be our answer.

great service

very helpful and honest, good communicaton fast and also no pressure

Outstanding service

Friendly people, willing to help. Very positive, will be back!!!

very good experience

it was a very easy and painless process here. the sales staff was great and so was the managers. Adil gave me a deal!!

David Camacho

I took my 2015 Ram 2500 in just for an oil change just to check in my truck took 15 minutes, and it took over 2 1/2 hours for it to be complete. The person that signed in after I did, their car was taken back before mine. When I finally seen my truck come out of service they just parked it! Didn't bother to come in to tell me my truck was complete. My truck sat there for 20 minutes, so I went and asked what is the issue, my truck has been ready. The comment I got in return was not even I apologize it was I'm busy & I have to do paperwork. It doesn't take that long for paperwork...another 20 minutes went by before I got my truck. They should at least keep their customers updated on the status of their vehicle..All I can say is the next time I have to take my truck in I will ask for Sally she is always on top of it, polite, and Great at what she does!!!!

Awesome Service

The service was awesome. It was the most professional experience that I have had in my 40 years of buying cars. Our daughter is loving her new car.

Great Sale, Bad Service

After spending the day driving around looking at used cars, I decided to pass through the parking lot of Auto Nation Spring on my way home. I was approached by Alex (or Alexis as his co-workers call him) and he asked what was I looking for. I informed him that I was looking for an older model "cheap" car that was good on gas mileage. He named a few vehicles and asked me to go with him to their trade in lot. He patiently took me around and even pointed out a couple of cars that he would not recommend for me, as they had mechanical issues and didn't pass inspection. Then he took me to a Mazda 5 Mini Mini Van that was immaculate. I agreed to drive it, even though it wasn't really what I was looking for. However, the mini van was taken very good care of. I decided to go through the process without hours of haggle over the price. He was able to get me a really decent deal and didn't mind going back to the sales manager a couple of times. I wasn't able to take it home with me the same day, as it was a new trade in and it needed to go through their 125 point check system. He made certain the mini van was thoroughly checked out for me and had it ready for me on the promised day. Alex was a great salesman and I would highly recommend him for your next visit at AN Spring. I certainly hope that if I ever have to return for any warranty repairs or service, that my next visit will be just as pleasant. Thank you Auto Nation Spring and Alex! UPDATE: I had to return my vehicle to the service department for brakes that were squealing like a freight train. AutoNation had replaced the brakes upon purchase of my vehicle. When I initially test drove the vehicle with the old brakes, there was no squealing. But since replacement, the squealing nose has started. After speaking with the service adviser, she informed me that semi-metallic brakes were installed and the noise would be normal. And then I was told by a sales manager that I would just have to wash my vehicle on a weekly basis to wash off the brake dust to help with the squealing. I may not be a mechanic, but I am no fool! I dropped my vehicle off at the service department on a Thursday evening so it could be looked at the following day. At 5:30 pm on the following day, there was no update on my vehicle and I could only be told it was assigned a technician and nothing had been done as of yet. I must say that the sale to me of my vehicle was near perfect but as for the service department, I do not recommend. I'm glad I got a refund on my 3 year extended warranty, as they force you to use their service department. And I DO NOT want to return to their service department for any kind of repairs to only be treated rudely!

DAVID DUNKIN

Great place to buy a vehicle,would recommend to anyone who wants to save little money and. have a great experience while doing so.

Excellent Experience

Sallie handled my safety recall from scheduling to pick up. The process was seamless.I dropped my Jeep off athe 8AM and was at work via the shuttle at 8:30. By noon, I received a call that it was ready.I was there only 5 minutes at pickup.Well done!

Great Service, Nice Guy

Hubert is a nice guy, with professional service. He is patient, kindly asked all our concern. Highly recommend, hope more customers can get his service.

Amazing service

Waiting on my Jeep to be built would've killed me if not for the weekly updates from Erik Kluna. He was attentive and kind. At no point did I feel like I was in the dark with the production of my vehicle. I am so grateful to him for that. I bought my "especially made for [me]" Wrangler yesterday and I got a call from Derbe today saying my note had been lowered so come back and sign new papers. Now that's a good call to get!

Service was great!

Leroy found us the Jeep we wanted and helped us through the process of buying our daughter her first vehicle. He spent a lot of time with us showing her all the features. Great salesperson! Thanks!

New Jeep Compass Review *

Jorge Longoria was great and the finance team was wonderful. I did not have to deal or hassle with anyone to get a great deal. The entire office was friendly and helpful and they now got a customer for life...

Chrysler 200 is great!!!

My experience at Autonation Chrysler Dodge Jeep in Spring Texas was great. Jorge Longoria is a great salesman and very helpful.

Great Service. Very helpful in choosing car

The service was great. They explained everything about the car we were getting and also showed us how to use some of the features it has. The gentleman that helped us were very kind and knew how to make us want to buy the car.

Best car buying experience ive had

great service fantastic price. I would ask for Larry chatman. He was fantastic and we droveo out with a new truck witha lot more options for less money than any other dealers would offer. I checked 5 other dealers before I visiteds spring dodge. thank you for the great service and deal

Great service Friendly sales associate

I purchased a 2016 Dodge Ram 1500 pick up from AutoNation Chrysler Dodge Jeep Ram in Spring and it could not have been a better experience. When I walked up the sales associate asked me if I needed any help and from there it went as smooth as could be. His name is William Van Pelt IV and you will not find a better sales associate. This is the second Ram truck I have purchased there and it won't be the last.

Ram 1500 Laramie CrewCab

Great truck buying and follow-up service experience to get the front windows tinted. No pressure salesperson (Hugo helped me and there are several to greet you at the front) - good experience and would recommend to others.

Decent dealership, poor follow through

First, let me say that this was my first time dealing with AutoNation CDJR. To be completely honest they offered the same somewhat lackluster experience that all dealers offer these days. I worked three competing dealerships by email and then by phone for about 7 days prior to selecting AutoNation as the ?winner?, they had the exact truck I was after along with the best sales price and trade-in value. The sale went fairly well after some typical give and take, a walk out, some more haggling, and then the deal. All in all it took about 4 hours or so from start to finish, not bad with some kids in tow. My salesman, Adil Razzaq, was on point and did a great job throughout the process?.until after the sale. There were two items on the ?we owe? sheet that we agreed upon prior to the sale and we were very explicit on what those things were: body repair to a factory dent on the LF door and a full set of Weathertech floor mats (PN included). We were told to come back the next week and made an appointment for Thursday, plenty of time to prepare for the dent repair and have the floor mats ordered and in. Two things happened that day, the body shop guy chuckled at the idea that the repair time was possible in the scheduled amount of time and Adil (the Salesman) tried to push some cheap OEM rubber floor mats instead of the Weathertech mats on my wife. I suppose this was mostly due to cost on his part and the fact that I was not there. The body guy, Robert, was a fantastic guy to work with and he even gave us his phone number so that we could work directly with him for the follow up. By no fault of Roberts we had to come back a second time to complete the dent repair and I had to sort out the floor mat debacle with Adil. When I came back the next Tuesday I found that Adil had transferred to another dealership. Left in the waiting room trying to figure out what to do I came across another Robert, this one in the parts department. I explained what was going on, showed all of the documentation, and he happily ordered the correct floor mats and had them shipped to my house. To sum things up: good pricing, good selection, poor sales follow through, two guys named Robert that deserve recognition for having to clean up Adil?s mess. It?s a shame that it took an extra day of my time to set things right, things that should have been squared away from the start with just a little bit of follow through.

#1 Place to buy a new car, see Mr. H. Steen ;)

I just purchased a New 2016 Dodge Grand Caravan from Auto Nation this past week. I love this dealership, they are super nice, they try their hardest to work with you even when most car dealerships won't. They are up front and honest, they will try and try to get you in the car YOU want and what's best to suite you and your situation. I love my car!!! Mr. Huburt Steen is an amazing, and sweet salesman, real down to earth guy. He got us in the car we wanted and needed. I have been researching around my area for the best deals, coupons, and really whatever I could do to get the best deal, and the vehicle that suited my family's wants and needs. He was able to proved that for us. We love the car, it's the cheapest mini van in any and ALL other makers. This is where you want to buy your first, second or even third car/truck/SUV/Mini Van!!!! Good luck and enjoy it, I know I am!

Good experience

Was a good experience,not great so 4 stars.Not salesmans fault at all.Vehicle paperwork was drawn up at 26K,instead of 28K as advertised Internet price.Not my fault either so I think they should have ate that mistake.As we were getting ready to go to finance I noticed paperwork stated 29K.So didn't work any deal at all on price and tried to add an additional grand.I caught that.Not gonna happen.My only negative is that they seem to not want to negotiate on price at all on used vehicles.Next purchase they will actually work a "deal" with me to keep me as a customer.

David Prince was a great!!

David was very helpful and patient and i am very happy with my purchase

2014 Jeep Cherokee

Mike was awesome, went above and beyond. No negative comments.

Love our car!!

We came into the store knowing which car we wanted already thanks to their helpful website and app that helped us do our research and search for the car we liked. We were able to save time by going directly to the cars we were interested in and had a great test run and fell in love with our car. Our rep was very helpful and we didn't feel rushed or pushed at any time. We love our new car!

No Pressure, Great Experience

The entire experience, from trading in my old car, shopping for and choosing my new vehicle, discussing the price of the vehicle, to financing the vehicle, was very smooth. I could tell that everyone at the dealership was invested in creating a happy customer. My salesman was very patient with all of my questions.

Othon Guillen

Traded in for current year model. Same brand and model of vehicle.

Great dealership

I am very happy that I drove quite a distance to purchase my new Dodge charger at Autonation. These guys are quick, and helpful. There was no haggling back and forth between the salesman and the manager, which my husband and I loved. Thank you

Best Experience purchasing a car ever!

There was no pressure, I was able to look at all the cars I wanted and test drive any car I chose. Was able to change my mind a couple of times before deciding which car was perfect for me. I applied for financing and approved the very same day. I drove off the dealership with the car of my Dreams! I would refer all of my friends and family to go there. Thank you very much!

Surprisingly different experience

I was referred to Devonte by a guy who previously worked for Dodge. I never go in to a dealership without a hefty amount of skepticism, but this experience was altogether different. I would definitely recommend both Devonte and Tony to anyone I know looking to buy a new car, truck or SUV. They are both the types of guys to go above and beyond what is expected. That is nearly unheard of in the world today.

Great service

I went in wanting to trade my car in and put no money down, they were able to work with me and I walked out of there with no money down and a new car.

Wonderful car buying experience!

This is the third vehicle I purchase from this dealer. The process is easy, hassle free and the customer service is excellent!

Jeep Purchase

Larry Chatman was a welcome professional and did an exceptional job in helping me purchase my Jeep. I highly recommend working with Larry if you are in the market for new vehicle.

Great easy process

After searching from dealer to dealer I winded up going back to autonation again because of the experience I had the last time I purchased a used car plus I found just what I was looking for!

Better experience than from most car dealers

Kevin, one of the service advisers was great. Pleasant, professional and appeared to actually care about my problems. Downside was they had my vehicle for just over 2 days and I had to call them to find out when it would be ready! Sure enough, it was ready right then! Other than this, my visit was not unpleasant. Unfortunately, the problems I took my car in for are still there. I did get a free car wash and their 21 point inspection!

My new Jeep Patriot

Was a pleasure doing business with Larry Chatman and Autonation

AutoNation is the best

Without the dilligence and honesty of the people at autonation in spring tx i would be stuck.

Great Customers Services!!!

This was a great place to buy a truck. I was forced to purchase a used truck due to my truck being totaled by some idiot, but I digress. I did some research online and found Auto Nation on line, also a co-worker was very satisfied with their experience and told me to visit Auto Nation of Spring. I then went to the website and found a truck that I liked and the price was too good to pass up. I scheduled a test drives and Krzysztof Buryk replied to my requested in minutes. I meet him at the dealership, he was not pushy, very friendly, very informative. I was approved for the truck and the rest was history.

Amazing. !!!! Five star. Loved the staff !!!!

I really enjoyed my experience with auto nation. I found the jeep I loved and the buying / financing process went fast. The environment was calm and welcoming. Not crazy and all over the place / rude like Texas direct auto. Stay away from those guys. If you want honest , caring staff and a certified car go with auto nation and ask for Mike Rodriguez ... He was awesome. A big help. And a thumbs up to the finance department there wow thank you William Reyes!!!! Excellent service with finance :) very happy and love love love my jeep. Thank you guys so much. I would recommend my family or friends to buy their next auto from AutoNation ?

Fast and friendly

I was told it might be a couple of days before we got my daughter's Durango back. I actually got it back the same day.

Great service

Ruben Delgado was very patient with us. He seemed like a very sincere person and did a great job at helping me chose the right vehicle for me. He really seems like he has the customer's best interest at heart.

Great service, love my new car

Robert was an outstanding sales person. I would recommend this dealership and Robert to anyone I knew that was in the market for a new vehicle.

Great, straightforward car purchase!

Easy, not pushy car sales experience. Showed me the car, didn't hesitate to allow me to test drive the new vehicle. Drove it, and loved the Jeep and drove it off the lot a couple hours later. Worked with me to get even better financing than I could have received with my bank! Thank you for the awesome experience!

Best Service

I checked online for available Chargers and was suggested Auto Nation! came in and it was painless fast and easy! loved the service and would definitely reccommend them to anyone!

Great service

The attention and service from Jorge Longoria is great!!!

Nice and easy.

Talked to 4 dealers online. Got the best price on the car I wanted here. Quick and relatively painless. Usual push to tack on useless warranty junk at end but no real pressure. Salesperson was very helpful, knowledgeable and professional.

Good service

Good experience in buying first vehicle. Good sales man and very helpful and pleasant to work with. Highly recommended

In and out!

In and out! Told Alaniz what I was looking for and who I contacted, he pulled around the vehicle and I told him let's make a deal. I told him my numbers, he came through and got me in and out in about 4 hours!

great experience!!!!

This was by far the best experience I have had buying a car. Quick easy ready to work with you team. Very flexible and ready to put your priorities before anything. Will definitely returning to AutoNation for my next vehicle purchase.

Great service

Best service and best sales person just best experience over all!

Autonation

I had a pleasant, easy, and enjoyable experience with Jorge at Autonation. I told him what I was looking for along with my budget and he exceeded my expectations with the final price under my budget.

Great Service, especially Mario Quezada

Autonation Spring is great. Helped me get a Jeep when no one could. Mario Quezada is attentive, patient and a hard worker. He helped me get my car and im in a different city. Would recommend him to anyone

REVIEW

VERYGOODSERIVCEGOODSALESPEOPLEANDVERYGOODFINCIALSERVICE

Great place to buy a Jeep

Found exactly the Jeep my wife was looking for on their website. This place has a huge inventory of Jeeps. I appreciate not being pressured during the decision process.

Consistently good experience

I have purchased two new vehicles from Auto Nation (two different dealers) and both experiences have been very good. Overall rating would only have been improved by having the exact combination of options I was looking for and having a Sewell Lexus level facility - not a fair expectation in my opinion. Sales staff was very helpful and surprised my with his depth of knowledge on the vehicle I purchased. I would definitely go back again.

A-1 experience

Found internet car I wanted and confirmed with internet salesman. Arrived--he is not there-in hospital--factually correct. Derrick Wood steps up-shows us theRam-LoneStar-no backup camera which is standard. Helps me find a similarcar on the internet-drives my wife and I around until we find it equipped as wewant. Quotes me a price substantially less than TruCar.Colonel Larry Chatmantakes over-Another 1K off for being a USAA member. Completes all paper workincluding calling uSAA to verify loan-Paperwork done--car prepped and wewere on our way. Best car buying experience we have ever had

Great place to buy

Devonte Brown's attention to detail is second to none and the finance department will bend over backwards to make sure you get what is needed. I will absolutely be a repeat customer.

Great service!

Eric did so good in helping us and the purchase process .

Jeep Cherokee Dealer Review

Sales person was very knowledgeable. Very helpful. I would buy from him again.

Great Dealer

The Salesman was a helpful person in all aspects of the purchase process

Great worry-free purchase

Great experience dealing with Derrick Woods and other staff members. Thanks again.

Good Dealership

Prices were up front and there were no surprises in Finance.

Most Enjoyable Experience!!!

Ive bought many vehicles in my day, and just when I was fed up with the monotony of car purchases, I meet Jorge Longoria at Autonation Dodge in Spring. I told him I was pressed for time and didn't want to do any haggling. We worked together to find all the applicable discounts and was literally in and out in about 90 min, the longest part was me deciding which car I wanted. I would recommend Autonation to all friends and Strangers, but I would recommend Jorge Longoria to my Mother, and that goes a long way. 5 Star Service.

1500 Ram Laramie

Great car buying experience. I found the Truck I wanted online. Took a test drive at the dealer. Sale person very knowledgeable about RAM trucks. Deal went quick and painlessly. Sales person stayed late after closing hours to go over details about the truck/electronics operation. I noticed a few issues after driving the truck for few days. The dealership fixed the issues and gave me a loaner truck while mine was in the shop. I would go back and purchase again from this dealer.

Great Service

I came in and talked to Erik Kluna about buying a new car and what my options where. I was very happy with the attention and information he provided. He found options that fit what I was looking for and I ended up purchasing my car that same day! He took the time to look at all the possibilities and choices that where available for me and made me feel confortable in making this big decision and not pressured which I gad felt in the previous dealership I had gone to.

Overall the best experience

I've purchased at least six new cars in my life, my experience at this dealership was by far the best experience I've ever had at a dealership. I felt no pressure from the sales or auto finance staff. They were all knowledgeable and very helpful. I would definitely return as a customer and I would recommend this dealership to any my friends who are interested in a Dodge, Chrysler, Jeep or Ram vehicle.

Amazing!!!!

I had been looking for a new truck for about 2 weeks. Went to auto nation and ended up getting undoubtedly the best sales I've ever came across. Adil is very polite respectful, and has a wonderful personality. He was all of the above and more. My truck buying experience was made easy thanks to him and did not have any hassles. I am in love with my new truck. I recommend Adil to any and every one at auto nation in spring, TX.

Great Staff, Quick and wonderful buying experience

I bought a 2016 Jeep Wrangler. I purchased via internet/ phone. The process was quick and easy and the staff was more than helpful to work with. Easily one of my best and quickest buying experiences!!

Mr. William Perdue

Salespeople were very friendly and helpful during the purchase of the vehicle and after the purchase of the vehicle.

Great Sales Service

It was the best experience I have ever had at a dealership.I hate car shoppping but not anymore.

Great Service

Great buying experience. David was a great sales representative and gave us the best deal possible.

Good people

I want to thank Larry Chatman who took care of our family with great patience despite having three small children tired of the 6 hour drive. Larry was a total professional and exceeded my expectations.

My biggest mistake

Bought my 2015 Ram 1500 Lonestar on Saturday 11/21/15 salesman was great... But then 1 day later the light engine came on i called Chrysler and was told the truck had a recall and i would have to take in for svc which i took it for repair on Monday and the salesman still helped getting fast repair svc and a loaner.. The truck was repaired in 1 day.. When i went to pick it up the truck wouldnt start. The svc man came to chk it out while i was waiting svc guy said it was a connector and it was ok to take. Next day the truck was acting up again gave a Svc Transmission msg and wouldnt come back on. Took it back for svc 11/25/15. Get a call 12/3/15 "I have good news we know whats wrong w it, the transmission needs to be replaced and it will hopefully be ready in 1-2wks" .. I was like really thats the good news.. I still dont know why the truck wasnt just replaced if i only had it for a day or 2 .. I was soo excited when i traded in my highlander but then after all this thats been happening its now my biggest mistake..

Great service

Very helpful from day 1 . Excellent customer service.

CARING SALES STAFF

TO BEGIN OUR SALEMAN,DAVANT'E BROWN,WAS VERY ATTENTIVE TO OUR DESIRE AS WELL AS OUR IMMEDIATE NEEDS.HE HELPED US BEYOND THE DUTY OF AN AVERAGE CAR SALESMAN.AFTER ASSISTING US TO FIND THE PERFECT VEHICLE,FOR ME & MY WIFE,HE TOOK THE TIME OUT OF HIS BUSY DAY TO GIVE FOLLOW UP CALLS TO ENSURE OUR SATISFACTION. WE LOVED OUR EXPERIENCE.I RATE IT A 10!

got the job done

salesman, David Prince, was very knowledgeable about jeep wranglers and provided great service on a rainy day.

Erik Kluna

This is the second truck we have purchased from Erik and will continue to purchase from him as long as he is selling cars/trucks.

Great service

I had few issues with the purchased vehicle and was deal with very well by the dealership which for me is key for any good customer care or service.

Great car buying experience

It was great service from beginning to end. Car buying can be stressful but they made is feel comfortable and confident in our decision making. Gave us as many options as we needed and was patient.

We are pleased with our new car and the process!

Henry was GREAT to work with. We had one car in particular that we wanted and he helped to make the process painless.

Excellent Service and Prices

Excellent staff and unbeatable prices. I went in to get my vechicle that i purchased there two years ago serviced. And came out with a new dodge charger, could not turn down the great deal down. Great service from the sales person all the way up to the finance.

AMAZING EXPERIENCE!!!

I have read some of the reviews, And I am sorry some have had not so good, or bad experiences, but that is just not the case for us!My husband bought me a new dodge ram 1500 (my very first NEW vehicle ever) on Nov. 21st! BEAUTIFUL truck with upgraded options at a GREAT price! Jorge Longoria was our salesman. He is AMAZING!! Not pushy, or forceful, or annoying like other sales people. Very knowledgeable, informative and helpful! Professional & impressive! He even brought us some water and lunch while we waited for the finance manager! He filled the gas tank up and help get my iphone connected to the bluetooth in the truck! He even help me take some pictures with the Giant AutoNation pink license plate cover in front of my truck and showed me a super cool trick I didn't even know my iphone could do with the camera!!! Thank You Jorge!!The finance manager Maurice Pinkney was also great! He went over everything with us, helped us choose the warranty options that fit us best, and made the financing part virtually painless. Very personable guy. Thanks Maurice!***UPDATE***I've had the truck a little over a week now and apparently there is a MFR recall on it! Ugh! I can't get upset at the dealer, they didn't build it!! When we got the phone call we were told they couldn't get us in until January! WHAT! On a brand NEW truck! But what can you do?! But then Jorge called!! That's right! JORGE CALLED US! And set up service for us to come in right away! Like, same day! The work may take a few days &I have the extended warranty, so I get a rental/loaner. Yay, glad I did that! I called the service dept., and while the woman was very nice, I felt like I got the generic answers. And never was I told I would be picked up by enterprise and would deal with them directly... ugh! (this also means I have to put up a credit card of my own to get it) And I was told that there is a $35/day limit so anything over that I would have to pay the difference ~ double Ugh! Look folks! I drive a truck for a reason! I don't want to sit on the ground in a 4 cylinder car with NO ROOM! ~ But my hubby talked to Jorge and he is taking care of EVERYTHING! YAY! While I don't have to have a truck for the few days, I just don't want something tiny. But Jorge is handling it for me! All I have to do is show up for my appointment, text Jorge I'm there, and he'll come right over and put me in my rental! ***This guy goes above and beyond! ***Jorge Longoria will restore your faith and attitude in sales people!

2015 Car Purchase

I have a very good experience with the dealer. I actually came across the website of this dealer and saw a car I was interested in and decide to go see in person. I knew what I wanted and I didn't get much of the hassle you would normally get when purchasing of a new car. I was in an out pretty fast.

Awesome salesman and service

Great salesman and dealer in general. Ask for carlos when you go in. Helped get what we wanted and made sure we were happy. We will buy here in the future for sure.

great and hassle free service

I came into the store on November 20th, 2015. I had a car in mind that I wanted, a dodge Durango. I was test driving the car within 10-15 minutes after they got my information and was done and driving off the lot within an hour an a half. Great customer service, the sales guys are very attentive and don't mind you asking a thousand questions. They didn't try and scam me or not give me what I deserved for my car! Financing was very quick and hassle free. I would recommend this dealership to everyone. I will definitely be referring people that I know.

2016 JEEP WRANGLER/Salesman Willie Byrd

Great buying experience! Willie is a great person/salesman!! Love the Coffee Machine! lol!

Great services

Great facility and a friendly environment. I would recommend to friends and faimly.

Great service form ordering through delivery &

I live in California and purchased the Jeep for my daughter who resides in Texas. The entire transaction including the trade in took place either on line or on the phone , My Sales Person Erick Kluna was incrediable. it went better than could be expected . I highly recommend Erik to anyone looking fro a new vehicle

Great Sales Associate

Sales Associate was perfect - I was impressed on his knowledge of the Jeep Wrangler. I was glad to purchase from a veteran.

Fantastic Services

Put our 2014 Dodge Ram in for services. It was by far the best experience at a dealership that we have had. All the services were done completely and on time, and the vehicle was immaculate when we got it back. Their customer service is over and above, and I highly recommend taking a vehicle there! You won't be disappointed!

Great Service

Took my car for a recall & they were able to take my appointment in a timely matter,Everyone at the service center who took our name was very nice & helpful. If I should buy another vehicle, I would definitely consider this car dealership.

Great Customer Service!