AutoNation Chrysler Dodge Jeep Ram North Fort Worth

Best car buying experience I've had!

The customer service here was outstanding. No rude comments or talking down on me like I'm just business. Was treated with respect throughout the entire process. I will be back if I need another car in the future.

Jeep Grand Cherokee

The Grand Cherokee is a great vehicle, very smooth and comfortable. Highly recommend this vehicle.

Vehicle purchase

Hello, I recently purchased a Vehicle from Jeremy Petronella at Auto Nation in Ft Worth. This BY FAR was the absolute best experience that I have ever had buying a car. Jeremy listened to my needs, worked hard to get me into the Vehicle that I wanted and made my purchase........ painless and QUICK! There are not enough stars above to truly rate this experience! Sincerely, Michael Crawford

2016 Dodge Ram 1500 4x4

This was a very fast check and buy! Did a search on line for local dealers and got an email from Richard Hess. Later that night he called me to inform of a vehicle that might suit me. Set up the appointment for early next morning and made the deal. Richard did a wonderful joband took me through the process. I highly recommend the group at Autonation for your next vehicle purchase!

My new car experience!

Great! Very friendly staff! Fast and easy process.

Warranty work

Outstanding job so far. Prompt time line on the service scheduled.

Service visit

Came in for a recall notice. In and out in less than 90 minutes

Recall Service

Great follow-up from the service representative and prompt delivery

2016 Dodge Charger

Had an excellent experience everyone was friendly my sales associate did the best job in finding the right car for me he didn't try to get me into something I couldn't afford he asked what I wanted and what I needed and found me just that.

New vehicle purchasing experience

Lathan was very helpful during the buying process. Anytime I called or texted if he didn't answer immediately he would always get back to me in a timely fashion. when I finally decided to buy it was painless.

A Must Stop On Your Next Vehicle Purchase

My husband and I had a really, truly good shopping experience at AutoNation Jeep North Fort Worth. His car was involved in a wreck this summer that turned into a total loss. To say that we weren't in the market for a new vehicle before the accident would have been a huge understatement. My stress levels were running high but the GM at this dealership, Scott Terry, and his sales associate, Terry Godette, helped us go through their inventory before we even stepped on the lot to narrow down the vehicles that suited our needs, wants and price point. They had those pulled when we go there so we could test drive them right away. We then asked to go through no less than 8 different financing scenarios that included leasing versus buying, cash down, no cash down, etc. They were helpful and kind and did not make me feel like I was a burden or wasting their time. We felt completely confident by the end of the purchase that we got the best deal and that we got the payment schedule that works for our budget. I highly recommend making them your first stop on your hunt for a vehicle. Ask for Terry Godette. Really nice guy. Super hard worker.

Great experiance!

I have purchased a few vehicles from here. I always work with Nick Bertrand, he is the best!!!

Great experience.

I have to say although I was nervous about purchasing a new vehicle with a pricey payment, the guys at Auto Nation/Fort Worth were really friendly and fun. Lathan the sales guy was super cool. I have to admit I was a bit difficult, but he was still super cool and nice.

Ram 2500 from AutoNation

Purchased a 2500 Cummins Diesel from AutoNation. Dereck and Franco took great care of me. Highly recommend their dealership!

Excellent Service!!

Very eager (not overwhelming) team! I was very pleased with my experience at AutoNation. Devante, David and Tim made my car buying process the easiest I've ever experienced; they really went above and beyond for me.

Jeep Life

Mike Martinez was excellent! He was personable not pushy.

Outstanding Customer Service

This is the Best dealer that I have ever been to for Service,.,, very comfortable with everything.. Thank you Damon and Auto Nation

Purchasing new vechile

Mike Martinez is the sales consultant that handle the purchase of my new truck. He couldn't have made it any easier. I would high recommend him to everyone I know.

Look out

Worked with mr Hess - tried to tell us $9,000 was a great trade when dealer down road was offering 13k - they came up to 11,5. And found a jeep we liked but after being sold on how this jeep was priced great we decided to buy. Bad choice may have cost us up to $2000 doing business with them. Shame on me for trusting a hard working salesman

Oil Change and Tire Rotation on my Jeep Wrangler

I purchased my Jeep from Auto Nation and with I bought the Tire Rotation and oil change service. At 7,000 miles I took it in for this service, and was told I had to pay $10 extra to use my spare tire on this rotation. Now they new the jeep they sold me had a spare tire and should have expected that I would rotate it with the other four. Then when I picked it up and paid the extra $10.00 and had drive almost to Saginaw I received a call that they left my spare tire cover off, and that I would have to drive back to Auto Nation and I could pick it up at the service payment counter. They did not even offer to put it on for me. I had to complain to the service manager and explain to him how I felt that this was not a fair way to treat customers. He agreed and did return the $10.00 I had to pay to put the spare on the ground. Now the manager was very responsive to my problem and apologized for the problem. For that I did thank him, however I feel if someone purchases a service for a certain type of vehicle then that service should apply to that vehicle, ie if you have a full spare tire and you purchase a tire rotation service then it should include all tires. This is the second problem I have had with Auto Nation, when I first purchase the vehicle the sales agreement was altered to put in an additional $1800.00 after the final price was agreed to. In fact I had to insist twice to remove that $1800.00 and would have walked out and not ever come back if it would not have been corrected. Thankfully the Manager corrected the problem. I am marking the next question with a yes, however I will not recommend this dealership if I continue having these issues.

Excellent Experience!

I just had the best car buying experience in my life and I have bought numerous vehicles in my 53 years. The purchase was for my teenager and I was interested in a good used vehicle. From the moment I walked on the lot, I was treated with respect and fantastic customer service. My salesman, Lathan, was knowledgeable and I never felt pressured. He introduced me to his supervisor and even the service department! I got a great deal and Auto Nation in Alliance has gained a lifelong customer! They even let me borrow a giant red bow to take home for the surprise.

Great Service

The service was beyond excellent!! The technicians were knowledgeable and courteous. I would definitely recommend service at this repair place to my friends and family.

Service on Dodge 1500

Don Ferguson did a great job keeping up with my repairs , always kept me infornmed also did everything he could to make the process go smooth.

Exceptional courteous customer service!

Morgan was quite a surprise in this day and age due to his gregarious, yet professional demeanor, his knowledge, patience, and courtesy! After all the work had been done, I absentmindedly left my garage door opener in the rental car provided. I was nearly home, 45 minutes away when I noticed the missing remote. I called Morgan, problem solved!

Oil change, starting issue

I have a 2013 Dodge Durango RXT that was brought in for an oil change and service issue. I was provided with a GREAT rental vehicle while my issues were addressed. I was told at the time of drop-off that it would probably take a couple of day since the dealership was running behind due to the holiday weekend. It actually only took one day for them to do the repairs. Everything went smoothly

Great Service, outstanding customer service.

Clean facility. Personnel very knowledgeable and friendly.

Exceeded my expectations.

The dealership and salesman Mike Martinez exceeded my expectations in locating and delivering a vehicle with the options I wanted. The price incentives given were generous. The vehicle I received was perfection.

Guy from Azle

Wasn't really ready to buy, I was extreemly early in my process, but they answered all of my questinons and made it so easy that I was pleased to give them my business.

Service

Alex was a very great sales person to work with, she went above and beyond to help me!

Service

Alex was a very great sales person to work with, she went above and beyond to help me!

Great Service

I purchased a Dodge Drango. The staff was very personable. My salesman Derrick was great.

A Great Experience

I brought in my 2002 Jeep Grand Cherokee, due to a Computer issue that required the part to be ordered then built. I was told it would take about one week (took the Car in on Wednesday), and stated that I could not be without my Car for that long. They said that they would rush it through, and they did. I picked up my car on Saturday afternoon. They were also willing to work with me on the price of the repairs. I will definitely be back.

buying used vehicle

My experience at AutoNation was awesome! The staff was very friendly and helpful with exactly what I wanted and needed. Go see Terry Godettet!

Anthony Lozano

Of the number of items to be addressed....1) Put air/balance the 5 pound spread in tire pressure...wasn't done 2) Add one valve tire pressure stem...wasn't done 3) fix sheet metal gap at left head lite...marginally successful...the last was an effort on the part of management to satisfy me. On return, others were quick to address items 1 and 2. This was my first visit, to this dealership..

Good service

Best I have ever seen! Very painless and prompt to providing me the service I want. Travel 3 hrs just get the deal I was looking for.

Great place to get a used or new car

The most professional car dealership I every went to. I went in to trade in my car for another one and I must say they really help get a great deal on the car you want. I was in and out the dealership within two hour. So if you want to get a new or used car come here they will not disappoint you.

Seemed nice.

I was shopping for an "internet quote and a deal on a truck I wanted, and was going to go to the best and easiest to deal with and buy. They were nice, kept in touch, and gave me a good price on the vehicle and answered questions well. I had an emergency and missed my weekend appointment, but they kept in touch. If they were not so far away I probably would have purchased from them if they honored our deal and pricing.

The best deal

If you buying a car new or used this dealer will take care you 100% meet two great salesman Latham and Eddie great experience

Service is poor

I bought a 2007 Jeep Commander new and have been going for maintenance/services ever since. Ive never been thrilled with the service but it was manageable. But Im done now. On average, I spend a couple of thousand dollars a year at the dealer. This time, I asked for specific items to be completed and some diagnostics. The vehicle has about 120K miles and I love it. Ive gotten used to no one calling me back but this time it was really bad. Multiple calls were needed to get status on my car. I usually dont get charged a diagnostic fee if I spend money on repairs. This time I was charged the $129 charge even though I spent $1400. I ran my own diagnostics to get any engine etc.. codes and I made requests for service based on that. For the standard TPMS codes, the technician response was could not duplicate concern at this time. I offered the codes from my diagnostic tool but I was told there was no software update for the system so there was nothing they could do. I asked to check a noise in the front suspension which I was told in the past was a differential busing going bad. The technician response was that if I replaced the front suspension ($7000), the noise would go away. Ill stop there Autonation just took over this dealership. I dont know them and I dont even necessarily mind the responses above but I go to a dealership because I think its worth the higher prices if they do a good job. Ill be going elsewhere now.

BEST SERVICE EVER

I recently went into the car lot at alliance and haven't purchased a car in a long time. It was new years day and they were open. The salesman was Chris and his partner was Jeremy. And they made the process very easy and pretty fast. They answered all our questions and made us feel very welcome. Nate in finance was great. He informed us of the coverage for the car and the payments with no surprises. And Brittney was great in telling us about the products of the car. There was a group of people working together to make us feel welcome and at ease with the purchase of the new 2015 jeep grand Cherokee altitude. We would definitely recommend them to any family or friends. That's how impressed we were with them.

Out of town car buyer

Samantha and Kevin were really easy to work with. We drove from 3 hours out and made a deal that day.

Continued good experience at Allen Samuels Allianc

The Ram 1500 is the second vehicle I have purchased from Allen Samuels Alliance. They have made both purchases as stress free as possible and Their customer service representative, Brittany, is a welcome addition to the process.

Great Service!!

I have been doing busy with Allen Samuels in Alliance for multiple vehicles and I am very pleased every time. The customer service is excellent and make the buying process simple and easy as possible.

Very plased with new 2016 Ram 2500 4X4 Longhorn.

I special ordered a 2016 Ram 2500 4X4 Longhorn. I am very pleased with the service and delivery of my new unit. This is about the 8th Dodge or Jeep that we have bought from Allen Samuels Dodge/Ram. My daughter bought a 2016 Jeep Wrangler Unlimited Sahara the day before I took delivery of the Ram. There is a reason that we are loyal to Allen Samuels. They are great to do business with.

Great to work with

Was trying to sell my car for months and not a single dealership was working with me. Allen Samuels did everything possible to get me at the numbers I wanted. Samantha was very helpful and even helped watch my baby. This is the second vehicle I have purchased from Allen Samuels... Definitely recommend this place

Allen Samuels Alliance

We had a very good experience We found what we wanted and purchase went smoothly

Great facilities and a very helpful staff

Nobody enjoys the car buying experience but the salesman made it as painless as possible.

Great sales team,

2nd time buying from this location. These guys are awesome! Thank u Nick and Jason!

Awesome service. Hassle free.

Best car buying experience ever. I love my new Challenger.

Quickest, easiest, greatest buying experience

This was the quickest, easiest, greatest buying experience for me. Matt Wallace made something possible that I thought was impossible. My son and I fell in love with the Jeep Grand Cherokee. I really thought it would be impossible for me, a single mother, to afford this vehicle. Matt took his time to find this vehicle for me. Everything was done with out pressure and I really appreciated his patience with me. I was amazed how he took his time to find my vehicle not knowing whether or not I was going to buy. He took my needs and my wish list and made our dream a reality. The finance people were so friendly and worked with me to get the numbers just perfect for me. I was amazed how easy it was to work with the finance department, how personal they were to my needs, and how happy they all are. I will definitely refer them to my friends and family and I will definitely continue to buy my vehicles from Allen Samuels Alliance. I actually feel like they care about me and I think of them as friends. I hope everyone at Allen Samuels has a wonderful Holiday Season. Thank you for bringing the joy of Christmas to me and my family!

Worst Assistant Service Manager Ever

Worst Dealership Service Department Ever Brought in my 2015 Wrangler Unlimited Rubicon with a hard top for multiple water leaks on a Saturday. The service advisor asked me to bring it back on Monday, because it would take a few days to repair the leaks and Jeep only paid for a loaner/rental for so many days based on the repair. Since it made since that Jeep not pay for my Jeep to sit there and not get worked on until Monday I agreed. Since the next week was a short (Thanksgiving) week I waited until the next Monday. Arrived at 7:00, although service advisors were inside no one came out and greeted me (like the many other dealerships I have used). I walked inside and made contact with a service advisor who did not introduce himself (like the many other service advisors I have used, most give you a card). After I explained the needed service and the need for a loaner car- The advisor appeared upset at the need for a loaner car and said NO LOANER CARS!. While he was staring at me like he was still upset- I explained to him that I had been in before and talked to someone about this service and they told me I could get a car to use while my Jeep was being repaired During this explanation he interrupted me and said NO LOANER CARS!. I again explaining that I had already talked to someone. He again interrupted me and said WHO WHO DID YOU TALK TOO! I tried to explain that I didnt get the persons name. When He asked the year of the Jeep. Then he said that since it was under warranty that Jeep would pay for a rental. Although, He still appeared upset, He did complete the paper work and we talked as we walked towards the Jeep. While walking he said that the rental car company didnt open until 7:30. -I started to tell him that I did not have time to wait until 7:30 and wouldnt be able to leave it today because I had to get to work When he again Interrupted me This time, I told him he was talking over me! I finally asked him if I had upset him? He appeared more upset that I had confronted him about his disrespectful actions .. But, said NO! and started walking away (inside). While he was walking away, I asked him for his name. He replied NO!. -I again asked for his name and he replied NO!. -So, I followed him back inside to his desk and picked up a card off his desk. His name is Damon Gregg and he is the Assistant Service Manager! After getting to my office I went to the website to find the Service Managers name and number. But, it only shows team leaders? Not departments. So, I called the President/General Manager Bryan Welch. He did not answer, I left a message. Although this dealership is less then 2 miles from my house, I will drive across town for service.

Third time is a charm.

After trying two other dealerships to purchase the vehicle I wanted, Allen Samuels came through. One dealership wouldn't budge on the trade in or come down on the price. Even blew smoke up my butt saying the price on the sticker was the EP price. I wasn't born yesterday. Another dealership kept trying to put me in to a vehicle way more than I was wanting to spend. Putting their needs in front of mine. Then Jeremy from Allen Samuels comes thru. They worked with me to get the exact vehicle with the options and add-ons I wanted, gave me the real EP, and was up front with everything. Good news, bad news... they layed all out there. If they had a question about what I wanted, they asked and didn't assume. Like I said, third time was a charm. Definitely worth the fight of jacked up traffic on 35W.

Great Experience!

A few years ago, I could not have given a 5 star rating but this time around, I have had nothing but the best from this dealership and my salesman Jeremy Petronella has gone above and beyond to make sure I am happy with my new Jeep.Glad I decided to give them a second chance.

Great service

Car needed to be fixed so I went to Allen Samules at alliance and went to service its been great been here for years!

GREAT EXPERIENCE!

I had a less than stellar experience when I bought my last car in 2013, but this experience was completely different and I was in and out within 2.5 hrs. It's renewed my faith in Salesman.

I will always buy my cars here!!

I had a amazing experience here at the alliance store I have bought 4 cars here and always will hands down the best plus the delivery Cordinator was very helpful!!

Service plus sales = awesome

Service and sales did a great job with my vehicle.

Great Sevice

Jeff Kelly was really helpful. I really like the experience of buying a car.

Decent

Overall the staff was pleasant and so was the experience. No issues

Grand Cherokee and Crossfire

Because I have been accustomed to Mercedes Benz service, perhaps my expectations were low but what a pleasant experience I had when I traded in my E-350 for the Jeep Grand Cherokee. I had been familiar with the Allen Samuels facility for several years having had my Chrysler Crossfire serviced there, but the sales department was a new experience for me. Matthew enlightened me with excellent knowledge, courtesy, and professionalism! I purposely made efforts not to smile and to maintain an air of skepticism in my desire to get a good trade-in deal.... However, I was beaming inside when Matthew presented the trade-in color combination I had hoped for and requested. I left smiling....

Bait and switch

I found a car online, drove there during my lunch. Verified price with sales person and online sales manager. Told them I had my own financing and would be back that evening to buy. I came back that evening, they valued my trade 2000 under every other dealer I had been to prior, and 1000 under autotrader. Then they told me the price of the vehicle was 4000 above the list price. They told me someone should have explained their pricing to me earlier. They were disrespectful. I would not recommend this dealership.

Great buying experience

The sales guy Gavin was the Bomb.com! Very helpful and courteous. I would definitely buy another vehicle from these guys.

Great service

I had a great car buying experience at Allen Samuels Chrysler Jeep Dodge. Matthew Wallace was very helpful and wanted to make sure I go in the car I wanted.

Best experience ever

Great nick did a wonderful job with everything at Allen Samules at alliance. Matt went out of his way to make sure that we best deal . Robert in finance is taking care of everything else to see we get out of here satisfied

Perfect experience

Benji and Jeff Kelly did a great job and met all of my expectations. Happy customer! Will recommend to all my friends. Thanks Allen Samuels!

Great sales rep

My experience at Allen Samuels at alliance was excellent all 3 times came here. Gavin is a good guy and I'll say you get treated like family here. I also recommend this dealer over all to anyone in the market for a vehicle

Perfect sales

Gaven was very helpful and kind and the service was great finance was very helpful and cheerful everyone was just so helpful and kind towards everybody.

Looks like they're good guys after all.

I bought a used car from Allen Samuels Alliance, and within six days the radiator exploded. They have promised to pay for the parts to get me back on the road.

Not a Happy Customer

This Dealer Ran a Credit Report on Us WITHOUT Our Permission...

Just went to test drive now MY car is acting up!!!!

I went in this evening to test drive 3vehicles before deciding on a purchase. Coming in preappoved with USAA and a great interest rate. Going to trade in my car so they said that they have to test drive of course to get my trade in value, so I gave my keys for them to do so while I tested cars on the lot.Awesome, attentive sales guy. Took time with me and gave great information about each car and said he would sellme whatever I wanted but felt a certain car met my needs. Everything going great...manager comes in doesn't push hard on trying to have me purchase that day, which was great. So I get my car back...the person that "test drove" my car #1 parked it next to the thorns and bushes where I can barely get in my car (so bad my sales guy offered to back it out for me so I wouldn't get all scratched up). I get in and start the engine and drive less than half a mile and my car is sputtering????? I have a 2013 Kia Soul in great condition with 37k miles on it that was running great before I arrived and now its SPUTTERING like they dogged the engine during there test drive. I am only looking for a new vehicle for more space, not because I have a crap car...my Kia is great!!!! I was going to go back and purchase from my sales guy but these freakin jerks either dogged my engine or did something to my car to affect the trade in value and try to get me to put money down. Soooo with that said I don't believe I'm going back because I can't trust that they are going to do the best for me...I can spend my money anywhere so that's what I will do. Really liked my sales guy but the dealer he works for seems a little shady. Only reason they even get stars is for my sales guy he was 5 star!!! The reason the rating so low is because of everyone else... Mainly whoever test drove my car!!! I will have an investigation done if when I take my car in for diagnostic and the say my near perfect car now has a problem. If they say it's all good and my car isn't screwed up all of a sudden mysteriously then I will go back and purchase from my sales guy.

NO problems and got a great deal!

A LOT of negativity on here, so I guess it remains to be seen, but I have nothing but good things to say at this point. Last week we bought a 2015 Ram Laramie for several thousand less than I found it elsewhere (FW, Grapevine, Decatur). Our sales guys, Jeremy and Angel, were great - they actually gave us a lot of information to work with (we were also considering a Tundra Limited), so we went away and did the homework and decided the Laramie was a much better deal. I had to take the truck in for inspection and to get the shock on the tailgate adjusted, and also had a good experience there. We have one more item outstanding in service, so we'll see how that goes.

No problems for us - overall great experience

We bought a 2015 Ram Laramie for several thousand less than I found it elsewhere (FW, Grapevine, Decatur). Our sales guys, Jeremy and Angel, were great - they actually gave us a lot of information to work with (we were also considering a Tundra Limited), so we went away and did the homework and decided the Laramie was a much better deal. I had to take the truck in for inspection and to get the shock on the tailgate adjusted, and also had a good experience there.

Horrible service

Horrible service. Don't buy the service plan. Takes forever just to get an oil change. I think everyone hates their job. They all have bad attitudes. I won't buy from these guys again.

Absolutely the best experience

They made the purchase smooth and stress free and I got a great deal

Don't Waste your time!

First time we went, noone even talked to us. That should have been clue number one. When I went to trade in my car and bike and I got hosed on my trade in value. Also after the fact, I got my loan paperwork and the amount due didn't look right. Turns out I got hosed again... instead of charging me the agreed Internet price, they charged me the full price! Also the service people are very lackadaisical and held my cakeep for 8 hours and did nothing to it. They said there was nothing wrong with it. And yet the alignment is still out and the TPM sensors ate still jacked. The first time they told me they didn't have time to look at it and accused me of taking it off road and messing it up even though I'd had it one day. REALLY? NEVER AGAIN! Don't go here unless you liked getting taken advantage of.

Appointments don't matter

I called on a Thursday to get have two recalls corrected on my wife's 2015 Jeep. There was also a continuously annoying squeak in the back seat that I asked them to fix. They said the repairs needed they would need the car for the day so they told me to come in early Monday morning. I arrived at 7:00am Monday morning and thought while it was there might was well get the oil changed. I receive a call at 4:00pm stating the car would not be ready that day and might be done the following day. I asked what they had done and the stated nothing as they were waiting on the guy to fix the squeak. At 2:00pm on Tuesday i called for an update. The guy checked with the mechanic and said it would be another couple hours. I called back at 4:30 said the were finally working on the squeak and should be done that day and they would call me when it was ready. I wanted to drop off my rental before they closed at six so i decided to drive up there. I got there at 5:30 and and the service person was trying to leave for the day, fortunately i showed up or would not have been able to pick it up until the next day. The mechanic was doing the final checks with the car so i turned in the rental car. When i came back the service rep was gone, but my bill was with the casher. All i had to pay for was the oil change, which fully understood, but did not expect to pay $78.00 for an oil change. In my opinion this was a little extreme for an oil change. Due to my inconvenience i would have expected a reasonable price for the oil change or at a minimum the service rep be there and thank me for my business. I will be in the market for a new car very soon, but i can guaranteed i wont be buying it from here. The only reason i did not give them a one star is it appears they fixed the issues.

Misleading

Went in to get my oil changed and to see why my check engine light was on. I had bought the car from them and they advertised that we could just drive in and could hook it up at no cost. Not only did they want $120 to hook it up to the computer they also wanted to Keep it overnight. Because of the way that they treated me I ended up a 5 star ford and got an amazing deal with friendly customer service. I will make sure everyone I know does not go to Allen Samuels for service or anything else.

Unprofessional

made an appt. to come and a vehicle at 12:30...arrived & was pasded on to another salesman who informed me it was sold. why would you not call the client and let them know that you sold it instead of waiting till they arrive after an hour drive.. and then you attempt to go and find it and come back and say it's gone

Bait and Switch

The worst experience with any dealership. I negotiated a deal via phone night before, drove 1.5 hours next day to finalize to find out it was sold from under me. sales person and manager knew we were coming and no phone call. walked in excited we were buying a truck we negotiated, but they tried to sell us a 6000 higher vehicle. Bait and Switch? Not one manager came in to apologize, which really shows the customer service they have. Hundreds of vehicles in the price range they were attempting to sell me, so I would not go back to them at all.

Worst Place Ever to Try to Buy a New Car!! Buy anywhere else

Absolute WORST place to buy a car from. These clowns tried to force me to pay $999 for a flashing light on the back of a Jeep Patroit to allow more of a chance of not getting rear-ended. They also tried to charge me $795 to go to another state to dealer transfer a vehicle for me. Their sales guy Alejandro couldn't even figure out my payments, he tried to tell me I would pay $143 a mth for 72 mth with zero down on a $19000 vehicle, I told him to put it in writing and I would sign immediately. Of course he came back and tried to say sorry, the payment should be $356. This poor excuse for a sales guy also tried to make me pay $4899 for prepaid service on my vehicle (oil changes, etc). What a freaking joke!!!!!On top of all this, I was pre-approved to buy the vehicle through Chrysler Credit. These guys tried to tell me I HAD to finance the vehicle through a bank of THEIR choice (which of course was at a higher interest rate than I was already pre-approved for). I'm sure they get a kick back for that too!I ended up buying the 2015 Jeep Patroit AT A DIFFERENT DEALERSHIP (Don Davis Jeep) in Arlington, TX. That dealer did not charge me to go get it, that dealer gave me a better interest rate than these clowns, and that dealer didn't try to tell me I HAD to buy this or that add on. They also put me through Chrysler Credit with no problems!Shop where you want but I guarantee you can find much better prices, way better customer service, and much more qualified salesmen that what you will ever find at this Allen Samuels Alliance.The biggest way you can ever voice your opinion is by choosing WHO and WHO NOT to spend your hard earned money with. I will NEVER spend a dime with this dealer...Good luck to you if you still choose to buy from them.

Looking for used car

We a looking for a good used car. We searched the web sight and found 1 we were interested in. We sent a request for more information and were told at 1:10 PM that the particular vehicle we were looking at was sold. We set us an appointment to see the car at 2:45 PM. We got to the dealer location in Fort Worth and after sitting in a cubical for about 15 minutes we were told that the vehicle was already sold. I asked when the vehicle was sold. The salesperson told me around 11 AM.

Scam Alert

I went in to trade my vehicle (KBB value $19,000 - $24,000) to buy a new Jeep Cherokee. This dealership has a lot of new salesman, a lot of which don't know their vehicles (telling me a 3.2 Liter was a 4 cyl when I knew it was a 6 cyl). I was shown several Jeep Cherokee's and was about to decide on two ($34,000 and $37,000). All the Cherokee's on the front lot (about 20 of them) were all 2014 models. I already had financing set up through my credit union (who was going to draft a check to the dealership upon agreeing on price). I was allowed to take vehicle home for a test drive and come back the following day. The next day I received an email concerning a credit alert (I do credit monitoring). This dealership, without my consent, had ran my credit. Long story short the salesman I was dealing with Larry sent two other saleman in to deal with me (I guess he wasn't man enough to face me himself). They offered me $20,000 for my vehicle ($3000 below excellent condition). Then tried to sell me the 2014 Cherokee for $34,000 (MSRP) when KBB lists that vehicle(now almost 2 years old but being sold new) as $25,000 top dollar.i did not buy but was very upset that they would actually screw me out of my vehicle and then screw me out of the new vehicle (taking a $9,000 depreciation as soon as I drove off the lot). I will NEVER go back to this dealership again and I am warning other potential customers of this. Please check KBB prices and never pay MSRP. Horrible dealership (they classified me as a valuable customer since I bought a vehicle there a year earlier). Wow!

Very friendly

I went on cars.com and found a vehicle at Allen Samuels Alliance location. I contacted them about the vehicle to see if it was still available. They ensured me it was and asked when I could test drive it. I made it out there a few days later and the vehicle was still there. I ended up not buying it as I had found a similar Jeep with more options and less milage. The other dealership had a deal that could not be beat. The crew at Allen Samuels ensured me that they would be happy to help me at any point in the future (even if I need a repair on the vehicle I purchase elsewhere).

Best car buying experience

When I went to allen samuels pre-owned on Loop 820 I was looking to purchase my first car on my own. I was very nervous because of car sales people's reputation and also because I know very little about car buying. Luckily I worked with a salesman who genuinely cared that I got a reliable car for a fair price! Colton Atkins helped me find the right fit for my lifestyle and financial status. I was very impressed that he didn't approach me aggressively like most sales associates do. I would highly recommend this dealership to a friend or family member and I would most definitely direct them to Colton! Just in case anyone is wondering what I ended up purchasing, it's a 2013 Dodge Dart and I absolutely love it! Thank you Allen Samuels

Great Experience with my new Sahara Jeep Wrangler!

My experience with Allen Samuels Dodge Chrysler Jeep Ram Houston was great. The salesman and his manager was very attentive to my needs. It was a smooth transaction all the way to financing. I would recommend anyone to purchase a Jeep, because my husband has a Grand Cherokee Jeep and he loves it. Thank You

Thanks!

Thanks to everyone who took the time to write reviews here. I called these guys on a Saturday, no answer. When I followed the prompts on their phone system to find out their trading hours I got nowhere. I had a couple of people call me on Sunday afternoon and the advertised price of the truck I was interested in went up by 5K - a "website error". They were to email me a link to do a 'soft' credit check but I am yet to see that email. They seem nice enough to speak with, but after reading these reviews I wouldn't touch them.

Bad customer service in service dept

Needed recall work on my vehicle. Bad customer service.

Nothing but a bunch of crooked, dishonest, liars!

Do not buy a vehicle from Allen Samuels Fort Worth. I purchased one and from the time I walked out to the new car, had some issues and concerns. Have contacted them numerous times and was flat out lied too in regards to my issue. Before my 1 year anniversary of having my vehicle I had an issue arise and have tried numerous times to contact the new car sales manager who I was told was Mr. Sauerwein. It's almost been a month and I have yet to be contacted back. I called and left numerous messages and have emailed with no reply. My next step this coming week will be to contact the Attorney Generals office and the Better Business Bureau and lodge my formal complaint against the dealership for breach of contract and deceptive business practices. When the sales contract was written up and I wrote my check out to the dealership we entered in an agreement that they have not honored fully! I need to contact the State of Texas also because some of the paperwork they filled out to send in had incorrect numbers on it and when I told them they told me they would fix it and get it sent it. So maybe the State would want to talk to them about not being honest in regards to the odometer reading and other issues I told them about. I have tried to be a good customer and call and try to get it taken care of but there is finally time when we as customers get tired of the lies. So, after all my issues with my car purchase, I would say that if anyone was going to go to this dealership they should make sure that everything is 100% before leaving the dealership and make sure that everything is 100% before finalizing the sale.

Rick and the Finance Team was so helpful in completing...

Rick and the Finance Team was so helpful in completing the showing and sale of our (mother's) 2008 Chrysler Aspen. From the sale price to the incredible warranty plan which covered our car through a wide range of qualifing Dodge dealerships, the car buying experience was more delightful then many before. I appreciate the the sales team and the finance department in the used cars division. THEM GUYS KNOW THEIR STUFF! Plan to return 2014 to purchase me a truck for myself. THANKS AGAIN... Keep up the experienced assistance, it is recognized!

New Ram Owner

I see a lot of negative reviews on this site, but my experience was much different. My salesman, Demarcus Price kept his word throughout the buying process. Even when the finance manager changed some final numbers my salesman was there to make it right! If you want a great deal and superior service from someone who stands by his word make sure you ask for Demarcus Price if you're shopping at Allen Samuels at Alliance.

Worst Place EVer

They were very good at making promises over the phone for my less than steller credit. How they can tell from looking what the bank will accept as a down payment, and what I had was fine. Two days later they wanted five times as much down, then three times as much when I said no and hung up on them. Finance manager told me the bank was only asking two times as much as I wanted to put down, so who was going to pocket that huge difference in down payment. so glad at this point that my deal did not work out with them, but I am not done with them. I hope everyone takes advise here and stears clear of this lest than honest dealership.

Phone Experiance

We have found a vehicle on cars.com the sales person that helped us, was quite knowledgeable, but we are still waiting on him to contact us back. Customer service started off quite well. I was really hoping for a better experience. If the price is as low as what it is advertised for, or if they can come up with a better price, i would be willing to purchase a vehicle from them is the price is right.

WORST DEALERSHIP I EVER STEPED IN

THEY LIED FROM THE TIME I WALKED IN THE DOOR. TRYED TO ADD 8,000 TO SALES PRICE DIDN'T WANT TO GIVE ME BACK MY KEYS TO MY TRUCK. CROOKS AND LIERS.

Jeep Wrangler Unlimited

I went into this dealership because it was close to my house and wanted to purchase a Jeep Wrangler. Test drove a few and the sales guy was not pushy, great experience with them. So started to negotiate and they would only come off 1k of the listed internet price. I went back the next day and presented an add for the same Jeep in Terrell and they said that they could not match the price and if they did they would be paying me to drive the Jeep off the lot. So I took the same add to another dealership in Dallas and they matched the price and came off even more. Make sure you price shop before you go into this dealership.

Buying Back....a Joke to cheat

I got a Letter from the dealership that they want to buy my car back, they gonna offer an unbeatable Deal, in case they need this car to sell. I stopped by and they offered me a Price which was 35% below Market Value and other Dealer Quotes we recieved later on, to compare. The Manager of Sales just made nonsens comments about his invitation Letter. It was all about to sell a new car! I'll never stop there as long as this Sales Manager is in charge.

It was great!!!.... AT FIRST! Now I regret it.

I went there to buy a new jeep for my wife. We had a paid off Ford Mustang and we were walking in with a large cash down payment. The buying experience was great until we signed the bottom line. It took us !6! trips back to the dealership and a month and a half to get everything right. The salesman kept keeping promises about "fixing me up" and every time falling through. When I finally got a manager took take a look at the problems he also promised me to make it right and half way fixed it. Then after that, we got a certified letter in the mail saying that the car we traded in was towed and we owed $200 to get it out. This dealership is a joke. Be ware! It looks fine at first and then they trap you.

Best New Car Experience I have had...

I saw a Jeep on Cars.com at Allen Samuels - Alliance. I called to make sure it was what I was looking for. I went without an appointment and the Jeep was exactly what I wanted not equipped with all the Dealer Add on's I found at other Dealerships. My salesman was knowledgeable about his product and very personable. I was able to negotiate on price and get the add-ons I needed without all the extra... My purchase was a pleasure and I would invite any of my friends to go there. My salesman was Justin Tidwell.

Good Service

The customer service here is great. When we were purchasing a car, they were very helpful with out being pushy.

they pro;mised a detail and a full tank of gas , we...

they pro;mised a detail and a full tank of gas , we instead received a hosing down and fifteen dollars in gas. Also they have yet to pay off my trade in and it has benn 27 days and I am about to have a late charge on my credit because of them, worst snakes I have ever dealt with,

Scoop you in, and shove you out. I will admit; I came in...

Scoop you in, and shove you out. I will admit; I came in with a Mits Montero Sport that was on its wits end... I ended up with an S-type Jag, but yet and still... I'm paying for it. I agreed to the $600 a month, and made them HAND SIGN the agreement on my warranty. It was SIGNED to be null at 10,000 miles. NOT TRUE! After I've driven my car 4,--- miles I learn my warranty was good for 60,000 miles.... WOAH WOAH WOAH. I would never purchase a vehicle that only had 12,000 miles left on its warranty! Esp a JAGUAR! where everything is effin EXPENSIVE! I didn't just do one car here... I bought TWO! I financed 2 cars that night... one for my moms trade in for newer mustang, and 1 for my trade in. I made small talk about getting windows tinted; the salesman offered the # of his tinter, and wheel dealer, but no calls.. no follow ups. I cannot agree more: they will sell shit to a cow, and keep it that way. OH! they will not budge on my warranty.... no help, no change, even tho I signed a 100,000 mile warranty. I KNEW it was confusing, so I asked: Does this mean I am thru w/ my warranty at 60,000m or that I have 60,000m+my 40,000m on the car? I had my salesman SIGN that it would END at 100,000m. NOT HONORED!!!!!!!

The Salesman we delt with was very friendly and helpful,...

The Salesman we delt with was very friendly and helpful, but once the sales portion was over we were forgotten. We made the deal and were turned over to troy in thee financial department. We had agreed to make a downpayment with some money that was coming in to us and wrote a check. We soon learned thar the money was not going to be enough and contacted Troy, letting him know that this would not be possible and needed to make other arrangements. He said OK he would work something out, then he blew us off, cashed the checks anyway and to this day will not return any of our calls. We had financed two vehicles that night, over a month ago. I still have not recieved any information on one of my trucks. My payment is due, but I have no idea where to send my payment account # or anything. Of course Troy will not answer or return myt phone calls.

I feel like once you sign the papers you are forgotten. He even told us when we were trying to work things out that we had signed the contract. So I guess that means we are screwed!!!