Automotive Avenues

4.5
Overall Rating

Customer Service: 4.6 Buying Process: 4.6 Quality Of Repair: 4.5 Overall Facilities: 4.7 Quality Of Work: 4.4 Friendliness: 4.6 Pricing: 4.6 Overall Experience: 4.5


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Mister

5
Don young on 11/23/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Worked with Mike Rich, he made the process go smoothly. Had been at other new car dealerships, won't make that mistake twice An overall good experience .


Fantastic!

5
Elizabeth on 11/22/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had an excellent experience here. I felt taken care of, treated fairly and got a car that I love at a good price. The process was easy. I recommend automotive avenues to anyone looking!


Highly Recommended!

5
Jeannie Ariola on 11/21/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Many Thanks Nicky DeFilippis for helping my elderly parents with their new car!.You were very professional, informative, honest, friendly and patient which made this concerned daughter forever grateful ..


Great overall experience

5
Jason D. on 11/20/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The entire process from start to finish was a pleasure. This is no greasy used car dealer. Dina our sales person is an asset to this establishment. I would recommend her and this place to anyone like oblong for a high quality used car.


Felix

3.8
Felix on 11/18/2016

Customer Service: 4.0 Buying Process: 4.0 Quality Of Repair: 3.0 Overall Facilities: 4.0

Great ! Customer service especially Nicky the salesman . He's was very helpful and knowledgeable they have a big variety of vehicles . I definetely recommend this dealership.


ATS AWD

5
Shani j on 11/16/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I'll be buying from here again ! Dina was very upfront honest ! Def be back


go see Dina !!!

5
freddy on 11/16/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

FINALLY a real dealership .....treated my wife with respect from start to finish ! Dina was our salesperson she was amazing


Straightforward, fast, and knowledgeable

5
Kate on 11/16/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My husband and I loved the environment here. Greg, our salesman was attentive and helpful, but never pressured us with a hard sell. The buying process was so quick, and Greg spent 20 minutes with me showing me all of the features in my new car. I got an excellent deal and left feeling very satisfied. They really have an awesome selection of cars in great condition.


Second car from this dealership!

5
Jeeplover on 11/12/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0

This is our second car purchased at this dealership and we are never disappointed both with our cars and the customer service!


Timely service repair

5
Danielle on 11/11/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was in and out within an hour for a quick repair that the dealer set up before I left w/ my truck last week. Thank you!


Excellent service

5
Lynn Nazzaro on 11/10/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Nick at Automotive Avenues made buying a car so enjoyable. The service was fast. He even took care of the 20 extras I asked of him. Great working team. Thank you so much for a great car, and a great experience.


Terrible Experience

1
Tim on 11/09/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Absolutely terrible experience. I was sold a car that could not pass inspection. I was told that the bank would not allow me to finance without a warranty which was completely false. It took three months of calling to actually get the refund for the warranty for the CORRECT AMOUT which was almost half the value of the car. Every time I called I was told whoever I needed to speak to was not in the office and they would get back to me which never happened. I had to het the warranty company involved to get them to refund the money even though it was cancelled in their system for months at that point. Even for car salesmen these people are pretty unprofessional and untrustworthy. Not sure how they are still in business.


My new 2013 Pathfinder

3.5
StephNJ on 11/07/2016

Customer Service: 4.0 Buying Process: 3.0

I had a great experience buying my car this past weekend! My sales person, Anthony was great. He was very helpful to me and my family as we sealed the deal for my truck! I'd definitely buy from them again!


BUYER BEWARE - BRING A MECHANIC!

2
Sandy11 on 10/30/2016

Customer Service: 2.0 Quality Of Work: 2.0 Friendliness: 2.0 Pricing: 2.0 Overall Experience: 2.0

Called to confirm a used vehicle was available for test drive before driving 3 hours (one way) to look at it. Scheduled an appointment for the next day, and was told they would make sure the vehicle was ready. We arrived on time for our appointment, and was told it would be a few minutes as the battery was dead (someone left an interior light on). We took a test drive in a rural-developed area for less han 10 minutes per the instructions provided by the salesman. We had already secured financing and just needed the bill of sale and a copy of the title. When I told the salesman what our interest rate was he said "we beat Credit Union rates all the time" and they knew we couldn't spend more than an hour in the office because of the commute time. I reluctantly agreed to have them see what rate they could get us. The finance guy came back and gave us the info on financing they could secure. He told me everything except the interest rate. When I asked what it was he said more than 3x's what we had already secured. NO THANKS! When I said no, he asked if my rate was definite, and when I said yes, he told me to "take our loan and pay it off with your loan". Again, NO THANKS! He was rude after that and asked if we wanted to put a 24 hour deposit down to hold it, to which we said yes. Later to find out at least one of the finance companies they tried for us, the vehicle didn't meet their financing standards, so they pulled and dinged our credit for no reason. We couldn't get information on how it worked buying in NJ and registering in PA, but they do that "all the time". We were told the title guy had already left and they would have to send us the title copy the next morning. They provided a bill of sale, which the lines on my copy didn't line up and my bank wouldn't accept. They had also added a $189 charge for window etching, of which no one talked to us about. I requested a new bill of sale removing this as I did not want it, and clear for the bank. It took 3 tries to get it correct (2nd time it wasn't signed). Took 3 tries to get a full copy of the title also. When we picked up the car the next day, we were told the info that we received in PA was not correct when purchasing in NJ, but they couldn't tell me the procedures the day before. When I asked if they would clean it up (not washed, sand in the engine compartment, etc), they said they are cleaned when they come in (but this one had been on the lot for at least 3 weeks per the salesman the day before). They washed the outside and sprayed tire shine all over the wheels but missed half of each tire (which ends up all over the car when you drive). It had 1/4 tank of gas and sand still in the engine compartment. On the way home an HID headlight went out, a front doorlock actuator malfunctioned, a trim piece that had been TAPED in place came loose, the car was pulling to the side on the highway, an engine noise appeared, and the headlight switch was intermittently working. To date we have fixed all of the above parts, and had to replace the blown front struts, a broken intake hose (thought to be the engine noise), tires all the way around (miss-matched and loosing air - AWD vehicle), and an alignment. The engine noise is still there and now thought to be a squeeling pulley. So less than 2 months into owning this car we have put over $2200 into it and we aren't done. The things we have had to fix should have been apparent if they had made any attempt to inspect the vehicle upon receiving it. I wouldn't buy from them again as we are too far away to have our trusted mechanic look it over, and their customer service is basically non-existent. They did end up replacing the battery because it was bad, that's the only reason we're giving 2 stars instead of 1.


L guevara

5
K guevaea on 10/27/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Dealt with lou great sercice A+ will tell a friend great place!!!


Very Good Experience

4.8
Sam - moorestown on 10/26/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

All in all was a very good experience. Greg in sales took care of me. He was knowlegeble and fair. If you know what car u want and do your homework makes it even easier. I would recommend these guys.


Great Experience

5
GB on 10/22/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Fast, great customer service! Go see Mike for a great deal and a fast, friendly and fair deal!


R Modica

4
R Modica on 10/20/2016

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 4.0

Great selection of cars, great value, and responsive sales staff


Great Dealership

5
Kate on 10/17/2016

Customer Service: 5.0 Buying Process: 5.0

Phenomenal! Welcoming and personable. Always there to help and quick communication, Nikki was a fantastic salesman and friend


Excellent experience

5
Desi Medina on 10/15/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It was a great experience I would absolutely recommend them to anybody else you ask.


Great cars

4.8
Rich on 10/12/2016

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Easy and fast, great salesmen and alot if cars to choose from


Very Happy

5
George on 10/12/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Awesome! I got what I asked for. Dina the sales rep did a great job. It was very busy that day and she kept on top of everything.


cool as a breeze experience

5
Meth on 10/11/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

A breezy experience ! Professional staffs and salesman that are welcoming and treat you with up most respect . Bought a 2007 m6 for a very good bottom price ! I truly recommend this dealership to anyone who expect nothing but A grade . Thanks automotive Avenue !


Best car buying experience you can have

5
Casey12 on 10/10/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Buying a car from this dealership was quick and easy! I would recommend this place to anyone. Everyone was very friendly and patient which made the experience a great one!


#1 Car Dealer

5
Jennifer on 10/08/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

AMAZING service and quality. I will never buy another car for myself, or my family, from any other dealership.


Got the car I wanted with a good interest rate!

5
Morris on 10/08/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Dina was a great sales lady, very helpful I would recommend all my friends and family to do business with Automotive Avenues.


DebMa

5
DebM on 10/07/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Lou was our salesman. He did an excellent job! Very friendly and accommodating. I would definitely recommend!


Vice president

4.8
Bob on 10/05/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

Easy to shop. No pressure sales tactics. Straight talk. Salesman was very easy to give concerns and tell him what we needed.


Great place

5
Dominic perna on 10/03/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great place to buy. Quick fast and easy huge inventory and great sales people. Nicky made it a great experience and took care of us, will definitely remember that in future purchases


Great car

4.3
JJ on 10/03/2016

Customer Service: 4.0 Buying Process: 5.0 Overall Facilities: 4.0

Great car and great price. Salesman was real and very easy to work with. 4/5


Simply Outstanding!!!

5
Jillian Bell on 10/03/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I walked into here discouraged and feeling lost after not being able to find the car I needed for my family and I in other car dealerships. I was referred to Lou by someone with many years of car experience and he was right on the money with his choice!!! Lou took me under his wing and got me all set up and ready to be on the road immediately with EXACTLY the car I needed. Mark was a great help as well. You can be sure I will be back to purchase again!!!!


ANTHONY

4.5
Quentella on 10/03/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 3.0 Overall Facilities: 5.0

Anthony. SALES person was very diligent, polite courteous, helpful and appears to know what he's talking about in regards to cars and deals


Great purchase

5
Greg and Denise DiGrazia on 10/01/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great place to buy a car. Greg is easy to work with and down to earth. John helped to make the process easy. We were in and out in no time. We feel safe putting our daughter behind the wheel of an automotiveavenues vehicle. Thank you


SHOPPING FOR USED CAR

5
Maria D. on 10/01/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

HEARD ABOUT THIS DEALERSHIP AND STOPPED IN. 2 HOURS LATER WALKED OUT PURCHASING AN ALMOST NEW VEHICLE. NICK DEFILIPIS WAS THE SALESMAN, WHO MADE IT VERY EASY AND STRESS FREE. LOVE THE VEHICLE.


Great place to purchase a car !!

4
Dera on 09/30/2016

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 3.0 Overall Facilities: 4.0

Great customer service. Everyone was friendly. The cars were in great condition and you had a lot of different ones to choose from.


Great place to do business!

5
Trevor Columbo on 09/27/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very friendly staff. Very easy to deal with. They have a great selection of nice cars!


2012 Chevy Suburban 2500

5
Chad on 09/26/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This purchase was fast, easy, & no pressure. The vehicle was prepared beautifully. The whole staff was helpful and friendly.


Easy car buying experience :)

5
Melissa on 09/26/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Everyone at Automotive Avenues was extremely helpful and kind. Mike helped us out in making our purchase and was nothing but a pleasure. Our financing process went just as smoothly as picking out the vehicle we were looking for. Thanks for your help, everyone!


everyone was great

5
K Marie on 09/24/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Everyone was great. Easy to work with non hassle nice vehicle nice price


Nicky Deflippis was SO incredibly helpful!!!

5
MariaD on 09/23/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Just bought a 2016 used Kia from Automotive Avenues and wow what great service! Everyone was so nice and hassle free, they let us take our time and never once pushed us to do anything!!! I was there for only 1 1/2 hours and walked away with a brand new used car!! And it was all thanks to Nicky DeFelippis best worker there!!!


Awesome experience

5
Nick on 09/23/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very professional! Highly recommend. Dealt with many dealers in the past and I would say from the moment I contacted them everything was done in a professional manner. Lou in sales and Paul in finance were pleasure to deal with


Awesome Car Buying Experience

5
corinne on 09/20/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Worked with Anthony and Mark and they were awesome! Really nice not trying to screw me over made sure I got what I wanted and everything! Highly recommend them!


Awesome

5
Darrin on 09/19/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Nicky was great and honest. My husband got the car of his dreams


Clean Cars, Fair Prices, Helpful Staff.

4.5
Eddie A on 09/18/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Purchased a good clean car at a fair price. Who could ask for more. Highly recommend. Sales staff was helpful, not high pressure. Management was open and personable. A class way to do business.


Francis Dix

5
Francis Dix on 09/10/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Quick process with friendly people. Had everything ready fir when I showed uo.


Amazing dealer

5
Lance mckenzie on 09/08/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

If you want a car come here the will fight for you no matter what and will help you through the process and guide to you purchase


Great place

4
Shane on 09/07/2016

Customer Service: 4.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Great place awesome salesman Anthony made the process quick and enjoyable


Terrible experience! Poor customer service!

2.2
Topcat55 on 09/05/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 1.0

We started out with a great experience and then the horror show begins. We found the truck we wanted the sales person said it was available then took it for a test ride and we were convince to buy it and we sat down to fill out the paper work then IT begin its sale pending mystery shows up on the sales screen and were told its not for sale and if the other people backed out we would be called but in either case our sale person would call. Well no call the next day even after we made 5 calls to get a status on the truck. Then finally on Monday we call and of course our sales representative is not working so then I ask to speak to general manager and they send another representative to a please us... Just poor customer service... and very disappointed after reading all the great reviews...UPDATE - Now after I wrote this review I get a call from the sale person saying the truck is sold.. still the GM has not call. Great customer service Ben


great experience at Automotive Avenues

5
Jim on 09/05/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Excellent experience. I got a great price on a great vehicle. Lou was very helpful and a pleasure to do business with. I would definitely buy here again.


Great, stress free car buying experience for daughter 1st ca

5
lisa72 on 09/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

after a long week of exhaustingly looking for a car for my daughter we finally found this place. Very beautiful show room and there were loads of people waiting to see a dealer and lots of deals going down. They definitely have a booming business. We dealt with Nick and he was knowledgeable and very professional. And we also met the owner. It was a quick stress free car buying experience. We wish we would've found this place first. They have a huge selection of cars and make the customers feel very comfortable. Beautiful dealer ship environment and even gave all the people inside the dealership free pizza. Nick was great and we would definitely go back here if we ever needed a car in the future. The price on my daughters car was great and definitely got a great deal!


Best experience ever

5
Erica on 09/03/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Literally the best experience I have ever had with a dealership. They are honest and strive to make it the best experience ever, even if your credit isn't the best. Mike Rich was the nicest car salesman ever, highly recamended!!!!


So easy! Awesome experience

5
Tony m on 09/01/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had a great experience buying a Jeep Wrangler here. The salesman was great, he let me browse around, he wasn't pushy, really helped me figure out what was best. Pricing was super adorable too. When you go ask for Nick


Thank you

5
Rudy Rizzo on 09/01/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Thank you Nick D for your help with the car. It's great!


Nick is the best

5
GeorgeM on 09/01/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Nick DeFilippis was the best saleman I've had the pleasure to encounter. He made the car buying process much easier than it's ever been.


BMWcar

5
David on 09/01/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great experience, huge selection of cars, and the prices blow away other dealerships. Thanks Nicky D for the wonderful service.


Nicky DeFilippis Number 1

5
Miguel F. on 08/31/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Amazing service. Mr. Nicholas DeFilippis helped me buy a used Grand Cherokee 2014. The service was great and I'm very happy with my car. I would recommend going here and speaking to Nick DeFilippis.


Excellent service

3.8
Noah on 08/31/2016

Customer Service: 4.0 Buying Process: 4.0 Quality Of Repair: 3.0 Overall Facilities: 4.0

Greg was an awesome salesman and very easy to work with. Great atmosphere as well as the employees attitudes. Would highly recommend Automotive Avenues to anyone look for a smooth experience.


Excellent shopping experience

5
Stephen H on 08/31/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Second time I have bought a car from here and will be back in the future. Everyone is extremely friendly and polite. Greg was great at assisting me with my purchase and expediting the process. Paul was able to find me an even lower finance rate without me asking. Top notch guys.


Very easy

5
Ed on 08/30/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Bought a Buick Verano. All went smooth no issues would recommend


MKZ Hybrid

5
Loaded MKZ Hybrid on 08/28/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Best all-around car buying experience ever! Professional and courteous. Very nice selection of vehicles. Particular emphasis on the services of Salesman Nicky. This lot will be my first look in a few years when purchasing next vehicle.


Great Experience

4
The Taaffe's on 08/28/2016

Customer Service: 4.0 Buying Process: 5.0 Overall Facilities: 3.0

We had a great experience! Brian was very helpful and a very easy going guy. We came in with our own financing all lined up but they were able to beat the rate and were much more efficient.


sales man not telling me everything about car

2.6
mysaab on 08/27/2016

Customer Service: 2.0 Quality Of Work: 2.0 Friendliness: 2.0 Pricing: 5.0 Overall Experience: 2.0

I bought a 2011 Saab 9-5 last month they sent me pictures of car I liked it a lot so I purchase without driving 500 mile to see for myself ask the sales man Aerial how the car looked he said perfect so I took his word What he didn't tell me about the hail damage on the trunk the right front rim was damaged the carpet was coming up on the passengers side and the a/c needed Freon also the car came dirty I had it shipped enclosed it took some effort from another sales person to get my refund after 3 weeks wont say I would buy from them again but i suggest anybody checking it out first


Great Customer Service

4.8
mattyj1168 on 08/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

What a great and easy car buying experience. My salesman Mike Rich went out of his way to make sure there were no questions left unanswered. He is an extremely knowledgeable and honest car salesman. I look forward to continuing my relationship with him and Automotive Avenues in the future. Their inventory is quality and nothing is hidden. I was in and out in 90 minutes from start to finish. They are respectful of their customers time, no pressure and extremely helpful!


Pain free and v friendly

5
Joe0317 on 08/18/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Awesome experience. Very pain free. Will be back staff. Amazing.


Pleasant and stress free!

5
TKriegs on 08/18/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Prior to buying my vehicle from Automotive Avenues I did much research in the tri-state area on the make and model I was looking to buy. It turned out the best deal, and little did I know, best service was a few miles up the road on their lot. I spent an extremely hot and humid morning with one of the salesmen, Ariel, taking a thorough look, and test driving the car. We then went inside their very comfortable facilities to figure out the financial side of the deal. Throughout the entire process Ariel was wonderfully pleasant, patient, and helpful. The entire staff was great and they were able to help me drive off the lot in the car I wanted. They were not pushy, nor did they try to sell me anything I did not want. Automotive Avenues also had possession of the complete service history on the vehicle which helped me feel secure that I was buying something I could trust. I would definitely recommend them and do it almost daily when somebody comments on my new car!


A complete change of heart

4.4
LFrankin on 08/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

Originally, I put a bad review of Automotive Avenues on this site. Upon having further problems with my car, the owner of the dealership contacts me and told me he would make things right with my car even if it means replacing my car with another. My car was towed there today and they are working on fixing it for me. I found the owners personal contact with an unhappy customer to be a stand up move.


Great place to buy a car!!!

5
George on 08/17/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Easy to purchase a vehicle from Automotive Avenues. We bought a car from Ariel (Salesman) I would highly recommend him . Thanks


Very good buying experience!

5
Elizabeth B on 08/17/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Nick was a great guy, easy to work with and made the experience pleasant!


Great great service!

5
Monica on 08/12/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Loved the service. Nicky was fantastic and everyone really made us feel welcomed and at home. There was no pressure and all the cars looked to be in great condition. Highly recommend! Xox


Update of situation

3.4
sdgreene on 08/11/2016

Customer Service: 3.0 Quality Of Work: 3.0 Friendliness: 4.0 Pricing: 3.0 Overall Experience: 4.0

I recently placed a negative review due to the fact I had not been contacted by the dealership. After speaking with Bill I can say my view of the situation has changed. I had felt that there was no concern of my issues on their part, however, that was not the case. It was a matter of bad timing and miscommunication. I was assured that my concerns were theirs.


Friendliest employees

4.7
KC on 08/11/2016

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

This is the first car I've purchased, and Nicky was very patient and friendly while explaining the features of the car I was interested in. Friendly guy, it was a pleasure doing business with him!


No hassle car buying! Great way to buy a used car

5
PatriciaT on 08/10/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great experience buying a used car at a fair price.


Sales

5
Sergey on 08/08/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Just wanted to thank Lou Iannicelli for being an outstanding sales representative. Our experience was 10 out of 10. Very fast and easy. Thank you! 2013 Altima.


Happy customer

5
Jnet on 08/04/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The process above all was extemely fast! It made the experience easy and comforting!


Great Experience

4.8
AnnaB on 08/04/2016

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This was the fastest car purchase I have ever made. Johnny in financing and Nicky in sales were both great!


Pleased

5
Nick P on 08/03/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I bought a 2014 Chevy Cruze. Lou was the man that helped me, he made the process smooth and easy and it was a pleasure having him as a salesman.


New Car

5
Amanda Lebkes on 08/01/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Just purchased a great car for my son from them. Mike and Nick were great. Friendly and professional. Great experience


2013 4X4 Silverado Callaway SC450

5
mayanees on 07/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Beautiful truck and excellent guys to deal with. They have a huge selection of choice vehicles with good pricing. I located the truck in a classified ad on ebay and drove there from MD. I consider the truck to be pretty rare find.


Second purchase

4.8
bajohnson209 on 07/23/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is a great dealership. These guys work hard to maintain their positive image and reputation. They deserve great reviews. Thanks Bill and Anthony for another great deal.


Great experience!

5
Madison Day on 07/23/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Ariel was a great sales rep and made the process easy and enjoyable!!!!


Great experience!

5
AFC on 07/23/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I went to dealership because they had such a wide variety of cars to look at. I was interested in 2 different makes and they had both. I was pleasantly surprised to find they had more to chose from than was on website. The car I ultimately purchased had just come in. Our salesperson, Nicky, was great and easy to work with. We financed as well and Paul was very helpful and worked with me to get it done! Everyone there was helpful.Overall- great experience. I will definitely come back.


Car buying

5
Michele on 07/23/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Buying my daughters first car from Nick at Automotive Avenues was a great experience. They were very curtious, attentive, and helpful. Look forward to doing business with them again.


WONDERFUL EXPERIENCE

5
lashaunac on 07/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We went on the lot after closing time and fell in love with a truck that was not on the main lot. Mike was getting ready to go home but made time to go and grab the keys for us so we could at least hear it start up. We went home and did research and found this was the best deal around and filled out the application online. The next day after work we went in and it was like 1,2,3. EVERYONE from sales (I believe it was Nick & Mike) to finance was absolutely amazing. This is our 2nd purchase from this lot and we will be back once we are ready to trade in!!! Thank you automotive avenues!!!


Absolutely wonderful experience!

5
Dwight C on 07/21/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We saw the vehicle in passing and went home and did some more research and found this was the best price around.We filled out the application online and the next day we went to the lot it had been detailed and pulled to the front while we completed the paperwork. They even stayed open a little later for us since we had to come after work. Awesome personalities, great car buying experience!!! This is our second purchase from this dealership and we will definitely be back!


Daniel

5
Dan on 07/20/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Ariel is the very best salesperson we have ever worked with.


Satisfied Customer

5
Juliana M. on 07/20/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Wonderful experience at Automotive Avenues Dealership! Vast inventory with quality cars on the lot. Prices are excellent! Online prices are what they are, no hidden fees. Very happy to have worked with Nick D., he was honest, helpful, patient, and made our buying process a breeze. The dealership is very busy and it's not a surprise that people go to them because the staff is friendly and competent, not to mention that their prices are competitive. It was very nice to have met one of the owners, Bobby, a hands-on owner who made sure his customers are well served. It was also a pleasure to meet John of Finance, Mike who took us out on the test drive of cars and Scottie who did a great job in detailing the car. Will definitely recommend to family and friends.


Quick and Easy

5
Angelo Sturzebecher on 07/19/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Just bought a F150 Raptor everyone wasExtremely kind, Mark and Nick where very quick and straight to the point and got me in and out no problem.


Ariel is awesome

5
Bill on 07/19/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Ariel is the man and I will continue to purchase all my cars from him


friendly

3
jhc on 07/19/2016

Customer Service: 3.0 Buying Process: 3.0 Quality Of Repair: 3.0 Overall Facilities: 3.0

Nick was a nice salesman..txs..long process was a little quicker than usual..


Easiest car purchase I ever made!

5
Patricia H. on 07/18/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I would definitely consider coming back to Automotive Avenues for my future car purchases. Nick, Mike, and all of the staff at automotive avenues, were very friendly, not pushy and made my whole car buying experience, the best I have had yet!


Nice dealership !

5
Kay on 07/16/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Nikki was great ! I loved the dealership everybody was really nice.


Lbarry

5
Louie on 07/16/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Dealt with lou great guy nice dealership recommend to them again


Fast service

5
Shatz0131 on 07/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Javier the salesperson and Paul the finance manager made buying a car for my daughter quick and painless! Professional, courteous and pleasant. I got a great deal and great financing.! Good used cars!


GREAT DEAL, GREAT EXPERIENCE

5
Deb V on 07/15/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Looked on-line for used cars, knew our make and model we wanted. Compared with a lot of dealers, Automotive Avenues had the best price for the mileage and year. Working with Nicky D was pleasant he was a true professional. Entire purchase process went very smoothly. When we need to look for another car will check with them again as they have a BIG inventory.


Great

5
David Niskanen on 07/13/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great prices and great facility. Thanks Nicky D. Quick and simple, ton of cars to choose from at affordable costs


Great Car bu y ing Experience

4.5
V. Nyarko on 07/12/2016

Customer Service: 4.0 Buying Process: 5.0

My deal at Automotive Avenues was the best car buying experience i have ever had compared to 5 prior ones. Nick was very great, helpful and straight forward. Nothing to hide and no twisting of the price they published on the internet. The price i saw on t he internet is exactly what i got. No suprise charges nor hidden charges like i have seem other dealers do. Matk - the business manager was patient in answering all my numerous questions and he explained line by line what every item on the sales contract was. I had to travel 2 hours from NY to get there but it was really with worth it. I will certainly go back in future for car shopping.


Great service

5
Alvin reyes on 07/12/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The customer service was amazing! When you do go there, ask for Anthony! He is one of the most helpful employees there and he helped me but my car. He was nice and very understanding of what we wanted. Would definately recommend to a friend


GREAT SERVICE

5
SAMANTHA on 07/10/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

First dealer I stopped at and had to come back for the car after the competitive pricing of ther vehicles. Areil was a great sales person did what it took to sell me the car I wanted and handles everything very professionally.


Very professional...

5
AMScott on 07/07/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I would do business here again... Everyone was extremely professional and polite...


My Sales Rep Anthony!!!!!

5
Robert on 07/06/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Not pushy sales rep, Anthony. Knew what I wanted & found the perfect car for me. When I went to pick the car up from him, he had the car detailed for me, immaculate. Was s pleasure doing business with him .


2015 kia optima bought by ken cooper,

5
Kenneth Cooper on 07/01/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Bought a 2015 kia optima with 17,000 miles.... Car loaded with every option!!! Price 14,9000, test drive was great car ran like I was testing a brand new car! My credit was not great, salesman nick took all info and times looked like deal was not going to happen! My sales man nick who was just delightful from start kept reasureing me its bad but we are not done yet. Then he comes to me and said we did it, the financed me with chase, not with a high percentage rate but one like someone with good credit!!! Nick was amazing no request to small, and he got right on it!! Car is amazing and it was cheap, go there and ask for Nick.... You will not be dissapointed!


Great buy

5
Sdennison on 07/01/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Fantastic from start to finish. Highly recommend Lou Iannicelli, very professional salesperson.


Customer

5
Kathleen Rafferty on 07/01/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Salesman Nicky DeFilippis was more than helpful, very pleasant, patient and knowledgeable on all cars that I was interested in. Automotive Avenues is conveniently located, very clean and positive atmosphere. I thank you and will recommend to others.


Well Done

4.3
Kieran Flanagan on 07/01/2016

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 4.0

Nicky was very personable and made the process smooth. Well done.


Don't do business here

1
Shannay on 06/29/2016

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

Don't buy your car here! Made the deal signed the contract. After it was all said and done two hours later I get a call saying that they made a mistake and sold me the car for the wrong price and that they wanted me to return the car and do the paper work all over again. They wouldn't own up to the mistake that they made and was trying to strong arm me into returning the car was telling my credit union one thing and then calling me and trying to harass me about the mistake they made. The car also needs new brakes and a wheel alignment! I will gladly be returning the car tomorrow at the expense of the dealership


CEO Givens CBM LLC

5
Carson Givens on 06/28/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

No problem great place to buy a car. I know I brought two in less than 3 months this year. I had a good and understanding salesman who was kind and he knows his job.


No pressure, great customer service

4.3
Mallory on 06/27/2016

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 4.0

The staff was very helpful in finding me the perfect car that fit my budget. There was no pressure to buy and no trying to talk me into a more expensive car. Nick was friendly and willing to go the extra mile to make me feel confident in my purchase. He even threw in a new battery without being asked.


Buyer

4.2
Chris on 06/25/2016

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

It's a great dealership. I enjoyed my time there. I would recommend this place


Great place

5
Anthony on 06/25/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great sale i got outhere quick ..recomment everyvody


Great buy!!

5
Dori M. on 06/24/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great experience working with Lou today. Very happy with everyone at the dealership. These guys were awesome.


Great Experience, Love the Car

4.7
Dean on 06/24/2016

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

What great guys. You don't feel like you're being sold herejust working with an expert to find the best car for you. It's very low pressure and actually fun since you don't have to feel like you're going to war with aggressive salesmen. They seem to be very selective on their inventory and have great prices. One salesmen explained their philosophy to me: "We'd rather sell 300 cars at the right price than squeeze you and sell 100 for a bit more."


Very good place!

5
S.Sullivan on 06/23/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

They were very helpful and courteous. I bought my first car about a week ago and they made me feel so good. Thanks guys!!!


Best deals anywhere

5
Joseph lang on 06/22/2016

Customer Service: 5.0

I went to several dealers looking for a used car for my daughter we decided we were looking for a Hyundai Sonata after going to several Hyundai stores we found a beautiful 2013 GLS at Automotive Avenues the same car with the same mileage was 3000 less at Automotive Avenues the shopsping experience was excellent the service was great will highly recommend Automotive Avenues to my friends


Great place automotives avenue

3
Ann k on 06/21/2016

Customer Service: 5.0 Buying Process: 1.0

Great place. Nice people very helpful. Nick and Wanda are great people helped us through the whole process. They took care of it all for us. Great car. Would def buy from them again. A plus in my book. Thanks guys for everything!!!!!!


Great Experience

5
KML on 06/21/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Automotive Avenue provided me with the greatest used car experience. Their selection and sales team are top notch. They had such a wide selection of pristine cars that it made it hard to choose just one. I highly recommend you visit their dealership. You won't be disappointed.


Delaware

4
Delaware on 06/20/2016

Customer Service: 4.0 Buying Process: 5.0 Quality Of Repair: 2.0 Overall Facilities: 5.0

Quality selection of cars, drove up from Delaware. Nicky took care of us from the door. Aggressive pricing, it's definitely worth the drive.


No negotiations! !!

3
Mg on 06/20/2016

Customer Service: 3.0

Price is price they will not budge. No matter what's wrong or what you find they won't change the price.


Dealer

5
Debra on 06/18/2016

Customer Service: 5.0 Quality Of Repair: 5.0

Javier galarza was very helpful and thorough Thank you


Highly recommend

5
Donna B on 06/18/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I would highly recommend Automotive Avenues and Lou Ianacelli. The dealership and staff are wonderful and Lou was extremely helpful. They were able to get me approved for a great car and keep my payments reasonable. I am very happy I went there and would definitely suggest them to family and friends


Quickest Car Buying Experience Ever

5
VW Lover on 06/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

AMAZING EXPERIENCE!!! My wife and I put in an online request to test drive a 2013 VW Tiguan the next day. When we arrived at Automotive Avenues, we were beyond impressed with the service. We dealt with Mike Rich who went above and beyond to help us get exactly what we wanted. Just 2.5 hours later, we left with the car! They made sure the car was cleaned and spotless before we drove off. We didn't think we would leave with a car that day! Quickest car buying experience ever. We've had the car for a couple weeks now, and Mike followed up with a courtesy call to see how we feel about the car and to thank us for our business. In fact, going to pick up my plates today. My wife will be needing a car soon, so we will definitely revisit Automotive Avenues. I've literally been ranting and raving to everyone about this place.


Huge selection and great prices and service

5
David_Luch1948 on 06/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was the most pleasant car buying experience of my life. I had lots of choices and all were in my budget. I got an almost new car at a used car price with no sales pressure despite test driving several different vehicles on a busy day. Would recommend to family and friends.


Wouldn't go anywhere else ever again!!

5
Edwardsjr19 on 06/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

With shotty credit, Nick got the job done! I'm so pleased with my experience, that I'm still sitting in the dealership while writing this review! Ask for Nick DeFilippis is the man!!! Ask for him and you will not be disappointed.


Used car sales experience

2.8
Flag419 on 05/31/2016

Customer Service: 3.0 Quality Of Work: 2.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 3.0

I bought a 2004 Jeep Grand Cherokee Limited from this dealer. After being told they would not negotiate on the list price, I had them finally agree to an amount that basically covered the Tax and admin fees (which were plenty). Literally 2 days after the sale, my 18yr old son broke down on the hwy. $2,000 later my long time family mechanic got the car running again. After speaking to Bill (one of the managers) he agreed to provide a refund of approximately $300 to help cover some of the cost. I was not looking for a full reimbursement as I very much understand the "buyer beware" aspect of used car sales. The fact is that after agreeing to provide the credit (in writing) I NEVER received the money. As an update, Bill reached out to me and after being apologetic for the misunderstanding and the delay in sending out the check, I have since received the check as promised. He offered further assistance in looking for another car for my next son to be driving. In the end, Bill and the dealership kept their word.


A+++++

5
stylestj on 05/28/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to Automotive Avenues for a 2nd car (after a wonderful experience with the first one) to have Javier find me a truck. I looked at a Nissan Xterra and after the usual stuff (test drive, inspections, etc.) I decided to make the plunge. You see... I found out that there are inherent problems with the Xterra that, if they are going to occur, happen at around 100k miles that kills the transmission (mine is an '05 with around 68k). This car showed none of these problems. 2 days and around 150 miles later guess what? Death to the transmission! Thankfully I purchased an extended warranty!!! The warranty company was a little hesitant to pay because I only had the car for 2 days. This could have ended badly if it weren't for the efforts of everyone at the dealership from Javier (sales), Bobby (service), Wanda (finance) all the way up to Billy (owner). They all went to bat for me with the warranty company. In fact, Billy even offered to refund me my money if the warranty company wouldn't pay as a gesture of good faith!! Quite honestly, I was VERY pleasantly surprised about this one because the car was an "as-is" sale. Billy seemed almost embarrassed that this happened to me. I could not (nor would I) have held it against him or the dealership because nobody could have predicted this to happen. I went to the local Nissan dealer (where the car was being repaired) who just got off of the phone with the warranty company. The warranty company gave the approval for the $9,000.00 repair thanks to what Billy and the staff of Automotive Avenues did on my behalf.With this business attitude and "top-down" integrity, I predict that Billy and his dealership will be around for a long, long time! My son is coming due for a new car and I know where I'll point him to!Thank you to everyone at Automotive Avenues!!!


Good Experience, would buy again.

4.4
dth on 05/26/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

It was a pleasure to shop for a vehicle at Automotive Avenues. There was no hassling on the price, it is what it is, so that took away a lot of stress. We had some concerns about the condition of the vehicle, and they were addressed and fixed immediately.We did a lot of research on the vehicle and the market price of it, and found through True Car that Automotive Avenues had one of the best prices. We would definitely keep them in find for future vehicles, but perhaps we will sell our trade in on our own. Not sure we got a good trade in value.


Great car buying experience!

5
Cathy Martone on 05/25/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My Mom purchased her last 2 cars at Auto Lenders in Lakewood and I had thought I would buy my next used car there as well but that was beforeI I found Automotive Avenues. Place was jumping with activity which added to my comfort level that others had made the same choice to shop there as I did. I got a great deal on a 2013 Nissan Sentra and could not be happier. No haggle pricing which was fine with me and really great service. I dealt with Anthony and he was super nice and not pushy at all (what a relief ). I will definitely be back!


simple stress free experience

5
greganddar on 05/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had a great experience with Dan our salesman upon arriving. Simple no BS walked in had a couple of cars to look at and within an hour had a deal written up. a real pleasure. The best car buying experience I've ever had-no haggle pricing, no hidden fees in the sales contract, just a simple pain free car buying process. GREAT STAFF made buying a car fun again. I will surely refer anybody I know searching for a car there and will also return should the need arise.


Awesome price; easy negotiations; slow on paperwork

3.8
Daniel F. Thornton on 05/23/2016

Customer Service: 2.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 5.0 Overall Experience: 4.0

I just purchased a 2012 Honda Odyssey EX-L from Automotive Avenues, LLC ("AA"). It was a good experience overall.Their price was incredibly competitive, and their policy is not to negotiate on price. Looking the vehicle over, I did see what looked like the original battery and possibly the original tires still installed, but AA guaranteed in writing that they would order tires and a battery for installation at a later date. So they are willing to negotiate on peripherals, just not price.Sales process was reasonably efficient, but I had to wait upwards of two hours for the finance people to start my paperwork. I was there at a busy time (Saturday afternoon), but the wait was unacceptably long to me. Otherwise, good experience, and I would buy from AA again.


Great Dealership with great people!

5
Jefferey Becker on 05/22/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My first impression of Automotive Avenues was that it might be too busy of a dealership for me to get the assistance that I needed to help me get into a new vehicle and out from under the bad loan I was stuck in. I knew that it would take some time to explain my situation, and was not that optimistic after visiting a couple of other dealers without success. The other dealerships I visited seemed uninterested in my situation and unwilling to even try and help. One of those dealerships even told me that no one can help me because of my less than perfect credit and the fact that I was upside down in my current car loan. I first felt intimidated walking in to Automotive Avenues especially seeing so many people buying cars but I figured I would try again anyway and I am really glad I did. I worked with Nick in sales and Wanda in finance and they were both really great to deal with. Wanda especially seemed really concerned and explained all my financing options to me without making me feel like a second class citizen. Going in my only hope was to get into a better loan. I did not even think about finding a car I would really like but Nick gave me all the time needed until I found a car I really loved. I'm really grateful and just wanted to say thanks to Nick, Wanda, and Automotive Avenues. Jeff Becker, Allentown PA


Great place with great staff!

5
Jefferey Becker on 05/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My first impression of Automotive Avenues was that it might be too busy of a dealership for me to get the assistance that I needed to help me get into a new vehicle and out from under the bad loan I was stuck in. I knew that it would take some time to explain my situation, and was not that optimistic after visiting a couple of other dealers without success. The other dealerships I visited seemed uninterested in my situation and unwilling to even try and help. One of those dealerships even told me that no one can help me because of my less than perfect credit and the fact that I was upside down in my current car loan. I first felt intimidated walking in to Automotive Avenues especially seeing so many people buying cars but I figured I would try again anyway and I am really glad I did. I worked with Nick in sales and Wanda in finance and they were both really great to deal with. Wanda especially seemed really concerned and explained all my financing options to me without making me feel like a second class citizen. Going in my only hope was to get into a better loan. I did not even think about finding a car I would really like but Nick gave me all the time needed until I found a car I really loved. I'm really grateful and just wanted to say thanks to Nick, Wanda, and Automotive Avenues. Jeff Becker, Allentown PA


Couldn't have been a better experience...

5
Mike Scardilli on 05/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

A total of 1.5 hours after initial contact, I'm driving away in my (new to me) Pathfinder...staff is knowledgeable, courteous, and down to earth...BEST experience I've ever had purchasing a vehicle...would strongly recommend a visit to Auto Avenues, and I'll surely be returning for any future vehicle needs...


Typical 1950's sales techniques

1
Sam S. on 05/18/2016

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

No doubt the worst car buying experience I've ever had. My family and I drove in from Vermont to get a Honda Pilot they had. We had a few discussions and were told its in a great shape and the financing is all set some come on down. The car had 4 dents, was missing the factory installed steps (thank you carfax), had a lot of stains inside and a cigarette burn in a seat and was partially repainted recently. The body stuff was easy to figure out because I used to work on muscle cars and have experience around shady work. The best was that Bob told me it had never been smoked in. Well Bob how did it get a cigarette burn in one of the seats. Oh yeah maybe once he said. How the heck would he know just once? Terrible customer service, low quality auction cars (all off lease that dealers wouldn't keep) and they simply don't care.


Great Customer Service!

4.6
Spike on 05/13/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Automotive Avenues in Wall NJ is a large used-car dealership with a wide selection. We found just the car we were looking for, and it was exceptionally clean and low-mileage at a fair price. The salesman we dealt with, Anthony was friendly, polite and informative. Saturdays can be very busy here, so there was a little bit of a wait for the transaction to finish, but in the end we were quite pleased by the experience. Shortly after we drove the car home, it developed a problem, one that had evidently slipped by the mechanics' inspection. The owner of Automotive Avenues, Bill Solko, handled our case personally and very graciously. Even though the defect was technically not covered by the limited warranty, he directed his mechanic to order a replacement part and install it, all free of charge. We came away from the whole experience with great respect for the way this dealer conducts his business. Highly recommended!


A dealership that truly cares

5
Brandon F on 05/12/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This dealership really has everything. A great selection of cars, affordable prices, and employees who are genuinely interested in making sure the vehicle is right for you. When I came in, I was helping to look for a car for my sister's 17th birthday. The employees were always willing to lend a helping hand, and presented themselves in a very professional and courteous manner. We ended up driving away with a very stylish 2012 Acura TL, and my sister has loved it ever since! You helped to make her very happy, and I have to say thank you very much for that. Great dealership, I'll definitely recommend it to all my friends!


Bait And Switch

1.7
Bed-Stuy Guy on 05/09/2016

Customer Service: 1.0 Friendliness: 3.0 Overall Experience: 1.0

I identified a 2012 Chevy Leaf SV as a vehicle that this dealer had that I would be interested in buying. I submitted my information via Autotrader and later received a call from a young lady who described the vehicle and scheduled a test drive. I advised her that I had to drive approximately 1 hour and a half to get to their location, so I wanted to make sure that the car that we were discussing was available. She advised me that it was. On my way to the test drive I received a call from one of the salesmen who advised me that he was reaching out to make sure that I was coming in for the test drive. When I arrived, I was shown a different vehicle, as was told that the one that I was interested in was probably sold and they just never updated the website. That would have been an acceptable excuse had I not asked if it was there and then had them call me twice regarding the vehicle. Why call me if what I want is not available?There were two other Leaf models available, one S model with 63K miles for $7,995 (the unit that I wanted was a SV which had 38K for $8,995) and a SL model with 31K for $12,995.It is frustrating to drive that far to then be told that an administrative error was the reason that I thought that I had a vehicle of my choice available. Miraculously, the targeted vehicle no longer appears on the webpage (I showed it to them on site via my cellphone). To add insult to injury, they were not in the least bit apologetic. They basically just tried to convince me that if I didn't like the two options available, too bad.


Bought a 2006 Chevy Equinox

5
cathykids on 05/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought a 2006 Equinox from Automotive Avenues in Wall , I drove it home and check engine light came on . My son got in and the transmission wouldn't go at first. My son called them and they had us bring it right back. By the way it was a no warranty as is purchase , but they offered to either return our full purchase price or check to see if it was fixable. We liked the vehicle and had them check it out . They completely checked it out and fixed it in 2 days . Could not have been more pleased with the quickness and courtesy we received from them. Would definitely recommend this dealership to friends and family. Sincerely Cathleen Sokol from Brick NJ


Prices unmatched elsewhere!

5
Dave L. on 05/04/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I'm not one to read a long winded review so I'm not going to write one either. The prices at this dealership are the lowest around by far. Yes I had to wait for a salesperson to free up too. I see that's something a few other people mentioned as well. It is true but I'd rather wait an extra 10 minutes and save a couple of grand which I did! Staff was helpful and professional. A great experience as far as I'm concerned.


Stress free buying experience

5
Kelly Costa on 04/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Found a car I loved at this dealership and went in a little skeptical being that I work at a high end dealership. I was so impressed with Lou Iannicelli and how he not only listened to what I was looking for and how much I wanted to spend but followed up with phone calls and got me a great deal. Chris was also very helpful making my buying experience a pleasant one and getting me into the car I wanted. Both Lou and Chris answered all my questions and went over every feature in my new car, they went above and beyond my expectations. I highly recommend this dealership and will absolutely use them again.... Thanks guys!! Kelly C.


James Trizzino " BEST CAR BUYING EXPERIENCE"

5
JAMES TRIZZINO on 04/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Javier Galarza my sales advisor went above and beyond to help my wife and I make this a very enjoyable car buying experience. My husband took the vehicle for a test drive with Javier, and then Javier took my wife for a test drive since the car we were looking at was a 2 seater. Javier was very patient and supportive while my wife and I made our decision to purchase this vehicle. In addition there was a manager involved in our trade that made our transaction painless. I would recommend this dealership to anyone who is looking to purchase a high quality vehicle from a great dealer. I would definitely recommend my friends and family to Javier.


Great

4.6
Sarevalo20 on 04/21/2016

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

i called before going to the dealer, when i got there the car was out and ready to test drive, Anthony had the carfax all ready for me to look at , i had a little problem with insurance so it took me a while to close a deal but Anthony was very patient and checking up if everything is all right, i'm very pleased with my car so far


Great service people friendly

5
Buyer...2016 on 04/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience with them was great. Lou Iannicelli was a great help to me. He got me in the car i wanted. I also was impressed by how fast i was in and out. Very satisfied customerGarrick Cotman


Worth it!

5
WALTER F on 04/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Was worth the stress of the unknown! Im from NY about 4 hours away and found AA online and a tahoe i really liked. I contacted Mike and and he gave me all the info. On a whim i took a ride one day to see it, it wasn't there - it was in their shop being looked over. They were very apologetic, and tried to go to shop but they were closed already. I didn't tell them i was coming so i couldn't be to mad about it. Drove home and decided to give up - the price seemed to good to be true and maybe it was a sign. But it bothered me, i really wanted it (against my better judgement)... convinced myself that if it was meant to be it will be. and put in a loan application. Even if i did get approved im sure interest will be high and i can feel better passing it up. Not only did they approve me - but a phenomenal rate. Guess i can't pass it up now. Mike called me and told me the news - i said i cant be there for another two weeks. He held it for me. Drove there to pick it up and see it for first time, they asked me if im still interested after finally driving it for first time as if there was no pressure at all to be locked in. Signed papers and drove it home... Its been 2 years now and its still driving great! With cheaper prices i expected to have to put a little more money into it after getting it but surprisingly all costs have been normal wear... Very happy I went through with it. It was a super stressful 3 weeks for me buying a car I never seen or drove, worrying about EVERYTHING, but it was well worth it.


My experience

5
Tracy9116 on 04/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very friendly, helpfull staff, easy buying experience. Employees are knowlegeable and willing to help. It took no time at all to find the right car and was out thr door


2014 Toyota Sienna

4.2
William T on 04/01/2016

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Recently, my wife and I purchased a Sienna from this place and the services has nothing but OUTSTANDING! Javier (salesman) assisted us on showing the vehicle and any inquiry we had. After some thought, we decided to see what type of financing competitiveness they had, and it was very attractive in terms of rate/terms. We needed the car to be registered ASAP bc that Friday we had to go to Canada. At first, we were concern bc no one was returning our calls. But then when Bill (owner), took charge, he was able to accompany us registering the car and obtaining our plates. Bill continue to stay in touch with us and this is what I call "exceptional services"! Thank you Bill for all you do! And I def would buy here again and refer others!


Great Car Buying Experience

5
Paul M on 03/25/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It is very refreshing to work with a car dealership that doesn't pressure the customers. The employees are friendly, very helpful and patient. We were there on a very busy Saturday afternoon and, yet, we were treated well and given ample time to make decisions. We found the right car at the right price and felt good about the purchase. Thank you to Bill, Chris and Mark!


Superb service!

5
Happy 1 on 03/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very client friendly dealer. I recently purchased vehicle and was very happy with the car and the service I received. I will be back to purchase additional automobiles.


Chris saved the day!

5
Prof1904 on 03/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I woukd like to thank Chris, the manager at the location for all his work on making things happen. I was looking specifically to purchase a 2012 Volkswagen Passat to surprise my Mother for her 60th bday! Upon arriving to the dealership, there were a few kinks in the process, but Chris made sure all issues were resolved to my satisfaction. Moreover, Chris arranged for me to have a clear title ready, a shipping company to ship vehicle to South Carolina and followed up just to ensure things went smoothly. I commend Chris for his attention to detail, superb customer service and responsiveness to any concerns raised. I recommend anyone looking for a quality vehicle to see Chris!


retracting my review.

4
Bob on 03/22/2016

Customer Service: 5.0 Buying Process: 3.0

Wrote a review a couple of days ago about the dealership not getting back to me when I emailed them 3 times. Turns out, it was the wrong dealership. And I am going to the dealership next week to look at s car....spoke to the manager on the phone. Very knowledgeable and very honest . When you are honest, you'll get more people to listen and buy. That's why I'm going next week.


Dodge Ram 1500 Daytona named Sea Devil

5
Sea Girt Surfer on 03/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I worked with Anthony Cassiere, and was very happy. Anthony was a super chill, no pressure salesman. I got a pretty rare truck in amazing condition, so I'm real psyched! Definitely recommend.


Great Experience!

4.7
David Alfano on 03/16/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Great selection of cars at this dealership. Must have been at least 400 vehicles on the lot. Prices are far below market even though the cars looked really clean. Extremely busy place like some other reviewers noted so be prepared to wait. I dealt with Nick in sales and Wanda in finance. Really good people. Very helpful and not pushy. I was nervous at first figuring it would be a typical used car dealership experience but it was anything but. I'd definitely recommend Nick, Wanda, and the dealership on a whole. Thanks Automotive Avenues NJ. I'll be back again next time I need a car.


Don't Bother

2.5
Deborah on 03/07/2016

Customer Service: 1.0 Overall Facilities: 4.0

I went to this dealer on a Friday after making an appointment to test drive a vehicle I was interested in. The salesman was very personable and friendly. I test drove the vehicle with no problem. Afterwards, we sat down to discuss price / financing, etc... It was very close to their closing time of 6:30 p.m. My sales person was continuously interrupted during his time with me to assist co-workers with different things. Finally, the finance woman came out and told me that she will contact different banks the next day (Saturday) to try to get me a lower interest rate loan and would call me that Saturday afternoon. At approximately 3:00 p.m. after not hearing from her, I called the dealership. A gentleman answered the phone and when I asked to speak with the woman in finance, he told me she's busy. I asked to speak with the gentleman I initially set up the appointment with and was advised he was unavailable. I then asked to speak with my salesman and was told he wasn't in that day. Moreover, he did not offer to take a message for me but rather, suggested I try to call back. I never heard a word back from the dealer, contrary to my conversation with the finance department. Very unprofessional.


Great Experience !!

5
YP on 02/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Javier was so patient with me with my daily phone calls for a week to make sure I received all the details to get my boyfriend's dream car; a Hyundai Genesis Coupe. Everything went so smoothly, and he made sure that he kept me updated with any changes throughout the week. Could not have been any more satisfied with the full customer service I received. I work in customer service, so I know when it's good. Thanks so much Javier!


Awesome Experience!

5
Adam from Armonk on 02/17/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I'm not the kind of person that puts much stock in reviews but I have to say, what a lot of what others are writing about this place is spot on. They have a huge selection of late model cars, with some older inventory as well. I was looking for a late model Cadillac ATS and they had about 20 to choose from which was more than my local Cadillac dealer. The quality was the same as I had seen at Cadillac but the prices were thousands less. It's clear they work on volume because the place was mobbed when I was there. Definitely more of a car buying destination than a browsers paradise which was fine with me because I wasn't there to kick tires or take joy rides. I was there to get a great deal and I did. Staff was really helpful and friendly despite being bombarded with customers. Special thanks to the finance department. Real pro's in there. All in all a great experience. I'd definitely recommend this dealership.


In two words.. EXECELLENT VISIT!!

5
oim3athotmail.com on 02/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Wanda & Javier work together wonderfully to get me Approved, a good interest rate an the car I wanted, they also excepted when I asked if they could hold the car for me for a week with my deposit even though I went and picked it up two days after. just a overall great dealership and great people. Much success and respect to AA.


First time car buyer- great experience

5
Stefanieo on 02/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I found my dream car online at a great, affordable price, after reviewing the car facts report and details on their website, I immediately contacted the dealership and worked with Chris. I was in the process of moving across the country, Chris and his team not only helped me as a first time car buyer, but they communicated to me consistently through the entire buying process so that I was in the loop. The team also went above and beyond and did all the work to find and hired a third party company to ship my car to my new home in NC. I purchased this car virtually and it was delivered to me the way the pictures portrayed it on the website, flawless! It was a pleasure working with Automotive Avenues NJ and they helped me to have a great first car buying experience! I highly recommend them!


horrible customer service.

0
Conan Fermin on 02/03/2016

I didn't even get to see the car I was interested in. I called to see if I could test drive the I care I am interested in. I was told their policy states that to be able to test drive you have to be ready to buy the vehicle. How much pushy can you get. I can just imagine if I were to go there in person. Very unprofessional even the manager Chris was as well. This is very sad to know that one cannot come to this dealership to drive a car without being committed to purchasing the car after. Looks like I shall take my business else where and I suggest others do the same


happy girl

5
kyle66 on 01/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

i had a really great expreance buying from dannie, i drove all the way form connecticut because they had the best cars for the best price:)


Pleased

5
Southpaw on 01/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Compared to a lot of dealerships AA has impressed me. Big selection, a wide variety range of cars and trucks . I dealt with Javier. He is good peoples. He's easy to talk to and helpful. Overall I'm pleased. Thanks Javier. Thanks AA.


VW Beetle

5
kew11372 on 01/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I found this dealer online not knowing the reviews, I liked the car I have seen for my wife. We draw 67 miles from Queens NY taking the risk. We were very happy by the stuff how pleasant they were, and easy to deal with NO preasure at all. Got a great deal, best so far..... HIHGLY RECOMMEND THIS DEALERSHIP......


Great experience; great prices; no games.

5
carbuyer1963 on 01/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went to see an X5 two weeks ago and Javier showed us the car, but it didn't have heated seats, so we moved on. Saw a new listing and went back today. Javier greeted us and showed us the car (yes, it existed and no bait and switch happened). Car was as advertised and he immediately took us on a test drive. We liked it an agreed to purchase---there were no games and no hidden fees (the $289 doc fee for each sales is disclosed on the site and Javier told us about it), as long as we could get good financing terms. The finance team found a great deal for us and we had the paperwork signed and deal sealed quickly. They prepped the car and we were on the road very quickly. Thanks to Javier and the professional team--including the finance team (how often do you hear that about a car dealer finance team or salesperson?)--for making this the way all car buying experiences should be. I would buy from them again and I would recommend them---especially after weeks of dealing with low life dealers and tricks and bait and switch operations everywhere else (and unreliable personal sellers on Craigslist).


Loved my experience at Automotive Avenues!!!!

5
Stacylee Nolan-Amato on 01/08/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was stressed out and nearing the end of my rental and out of work due to my injuries. Bill (the owner) was so nice and helpful along the way throughout my purchase process. My stress was lifted when I got my New (pre-owned) Nissan Murano and drove home!!!! All cleaned to spotless, i happily went home and felt such a weight lifted off me. I am not the easiest customer to please! But thank you Bill and all of the staff who helped me through the process and made my new ride SPARKLE!!!! I would definitely recommend Automotive Avenues to anyone looking for a new or pre-owned car and a wonderful and fair buying experience, Thanks Automotive Avenues!!!!! Thank you Lord for leading me to this Dealership... Happy Customer, Stacy Lee Nolan-Amato


Easiest purchase of a car ever!

5
Happy Camper on 01/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My son found the car of his dreams on Monday. Put the down payment to hold the car on Tuesday. Got all of his finances in order as well as his own insurance policy for the first time and drove off with his beautiful Altima coupe on Thursday night. No hassles, no pressure, excellent customer service. The used cars on the lot look like they just rolled off the assembly line. If either of the other cars we own need to be replaced, Automotive Avenues will be the first place we visit.


LOVE AUTOMOTIVE AVENUES

5
stacy424 on 01/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I found the car I wanted online through CARFAX and then went directly to Automotive Avenues website. I knew this was the car for me after my test drive and had to have it. After my car accident i I was stressed out and nearing the end of my rental and out of work due to my injuries. Bill (the owner) was so nice and helpful along the way throughout my purchase process. My stress was lifted when I got my New (pre-owned) Nissan Murano and drove home!!!! All cleaned to spotless, i happily went home and felt such a weight lifted off me. I am not the easiest customer to please! But thank you Bill and all of the staff who helped me through the process and made my new ride SPARKLE!!!! I would definitely recommend Automotive Avenues to anyone looking for a new or pre-owned car and a wonderful and fair buying experience, Thanks Automotive Avenues!!!!! Thank you Lord for leading me to this Dealership...Happy Customer,Stacy Lee Nolan-Amato


Resolves issues as best as possible

5
Bjornw on 01/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

A car I purchased had an accident and was not repaired well. The accident damage caused an issue which resulted in a $2000 repair bill. Everyone makes mistakes and the damage slipped through detection through the sales process. While I thought I was out of luck and was stuck with the bill, Bill reached out to help, even though the purchase was months ago and I should have had the car checked before I drove away. While 99 percent of cars Bill sells will be in great shape and have no issues, the 1 percent Bill is not willing to give up on and will do what he can to make things right, even if there is no legal requirement to do so. While you may want to have an independent mechanic check out any used car no matter where you buy it, you don't have to have your lawyer on standby when dealing with Automotive Avenues. You should feel comfortable dealing with them, even if you have to travel a long distance.


2013 Hyundai Genesis Sedan

5
rogerd100 on 01/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great car and great guys. Fast efficient and truthful. My nephew just bought a Genesis coupe. No haggle means just that. So do your homework and come with a flashlight and coveralls to check out the car. They have great low mileage vehicles and the car fax was spot on. I know since my friend works for car fax and checked it out for me. I paid 50 percent less than new for a car that was less than 24 months old. The Hyundai dealer just offered to buy it from me. No way I'm selling it just yet.RogerJackson NJ


Great experience

5
Mitch C. on 12/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I have bought many cars in my 80 years. I am happy to write that my purchase from Automotive Avenues was one of the best. Both Dan and Bob were courteous and professional and it made the process real easy. No pressure. Would recommend them highly.Mitch C.


DISHONEST DEALER

1
jrnymndavid on 12/28/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

My Ebay cell phone app. accidently sent a $500.00 deposit. When contacted about refunding the fundsthe seller told me this deposit was "non-refundable."If this is the way a dealer does business,I would be very reluctant to have "any" business dealing withthem.


Automotive Avenue 2012 Hyundai Genesis

4.6
Greg H on 12/26/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We recently purchased an off-lease 2012 Hyundai Genesis from Automotive Avenue in Wall, NJ. The car was in excellent condition for being over 3 years old and was loaded with options which made it a very good deal for the price. But for a few minor cosmetic issues, it feels like a new car. Have had many compliments on the car from people who believe that it is a new car. Our salesman Dan was very friendly and was not high pressure. He respected my position, and did not play the car salesman game that I have experienced in that past. All over, we were very satisfied with the vehicle we purchased and the way we were treated by Automotive Avenue. We found them on Carfax.com and were pleaded that the Carfax report was available on the dealers website.


2014 Durango

4.6
stevieg on 12/15/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

It was very simple and straightforward buying a car at Automotive Avenues in Wall NJ. I was expecting it to be an all day affair, however it was anything but. They did all they could to get me the lowest finance rate available.


Great experience for looking or buying.

5
Wrangler2007 on 12/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They where very professional, they didn't try an pressure you, they didn't call you every other hour like most dealership's do. I bought a car from them an I live in another state. Answered all my question's over the phone an didn't surgar coat anything. They were honest and had everything ready for me when I got there. I would highly recommend them to anyone looking for a vehicle. Was a great buying experience for me.


Pleasing

5
Jayd69 on 12/10/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The ppl in this place really work with u and they get u going in a really nice car I will be going back when I am rdy to traide my car in again


Great dealership!

4.7
Lisa D. on 12/09/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Our second vehicle we've bought from Automotive Avenues. The selection is always huge and the prices are by far the best out there (we live about 3 hours away and still feel it's worth the trip). I guess it's just the high volume of cars they sell that gives them the ability to have such aggressive pricing. As some of the other reviews state the place can be real busy so sometimes you do have to wait a few minutes for assistance but everyone there is super nice. Owner is really great like the last review says. You can see he really cares about the customer experience. Definitely a place we'd recommend.


Couldn't have been any easier

5
prettypixie2010 on 12/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was a great experience buying a truck here at automotive avenues in wall new jersey. Tim was just fabulous helping out in the buying situation. Buying a vehicle can be very stressful at times and a long drawn out process at the same time but at automotive avenues it was just the opposite. Thank you for a great truck and thank you for the experience.


Great dealership with great cars

5
JohnDoe on 11/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought my 2011 Cadillac cts from automotive avenue two weeks ago and from arriving at the dealership to right now I am very pleased. I came with my father to help with negotiations and I'm not going to lie, we were pretty tough on the guys to make the low price even lower. We went back and forth, pulled every negotiation tactic you can think of, stayed past their closing hours... regardless of our antics the staff remained pleasant, professional, and proficient. I would gladly return.


Thoughtful and efficient

5
Puzzle guy on 11/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The salesman, Chris Wojchiewicz is there to expedite your needs and expenses. No high pressure, just a very relaxed atmosphere. We were going to go to another dealer to look at another car and decided to go with the car we saw here due to price and comparisons.


Awsome sales staff.

5
jimbo1234 on 11/10/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My salesman Chris Wojciechowicz was a great help with questions and answers. He allowed me the time I needed to go over the car. There was no high pressure tactics involved. He completed the sale and attended the few things I wanted him to check before I left the dealership. Love my New Infinity G37x.


Extremely Satisfied customer!

4.8
Durango55 on 10/21/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Bought a 2015 Dodge Durango last week. First time experience with a private dealer. I am a very upfront person and new what I wanted and how to get a deal done. Javier, Danny and Steven wereall so helpful as to make the deal happen and it did and we are extremely happy with the whole process of the transaction. Thank you to everyone at Automotive Avenues!


Finally a dealer you can trust!

5
Nancy Robin on 09/16/2015

Customer Service: 5.0 Buying Process: 5.0

My husband and I had been to multiple dealers ( new and used) looking for a good, reliable, SUV. It seemed no matter where we went we dealt with the typical pushy salesperson. By the time we made it to Automotive Avenues I didn't even want to get out of my car. What a refreshing change from all the other dealers. Everyone was really nice and professional. No pressure sales approach which was such a relief. Javier our salesperson showed us a few options until we found a vehicle we were in love with. He took us over to the financing office and it was pretty much the same. No pressure at all which really made us kick back and relax. On the way out Bill the owner came and checked on us to make sure our experience was a good one. I've read a lot of their reviews and can see why most are positive. It was a really great experience for us and we would definitely recommend Bill, Javier, and Automotive Avenues.


Amazing Dealership

5
Ukhass89 on 08/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Automotive Avenues LLC. is a wonderful dealership it only took me to test drive two cars and I found the one ! Wanted to thank Chris Wojciechowicz for such a speedy and great service thank you so much ! Would recommend everyone to come and shop for your car here !


Best car buying experience ever

5
bird68 on 08/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased a 2008 corvette from Michael Shaw over the phone,He held the car for me for three weeks with only a $300 dollar deposit. My wife and I flew in from south carolina and were not dissapointed,the car was everything he said it was and more, the car was a little dirty and before i could say anything they had the car cleaned to we could test drive it, the checkout process was quick and painless we were on our way within 1 hour they even gave us some gas money.they called me to see how we were doing and to make sure we got home safe the car as the staff there is wonderful


Purchased a LEAF- Smooth Transaction, Great Deal!

4
Ben on 07/30/2015

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 4.0

I rented a car to drive from Allentown, PA to Wall Twp., NJ. Automotive Avenues was helpful in providing transportation to drop off the rental car. Test drive was very short, around the block only. Automotive Avenues is a high volume used car dealer. The prices are reasonable, the cars are clean and look good and the facility is just what it needs to be, not more. I was happy for the good deal and the straight-forward manner. Regarding the LEAF, make sure that the car has its SD card, regardless of from whom you buy. These are hard/expensive to replace. Everyone is amazed when I mention how good a deal I got from Automotive Avenues, no negotiation necessary. I would recommend this dealer.


Satisfied.

4.2
irish1429 on 07/27/2015

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

I purchased a used BMW X5 - very good price. Some issues turned up with the truck but Mike Shaw (owner) has taken care of these issues that were present with my vehicle. They are standing behind their transaction which I greatly appreciate. Large dealer lot with a huge amount of car choices. Friendly staff, low pressure sales environment.


Tim Fullerton is the man

5
gbasko91 on 07/13/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Personally, I'm not the easiest guy to work with, I like things cut and dry and done quick. Tim helped my fiance and me both into new dodges for a great price on both cars with an amazing warranty. You want to talk about cut and dry, I was in and out after only looking on their website and talking on the phone for 30 minutes. They had everything ready and set to go and within an hour and a half of first stepping foot into the dealer, I was driving away in a 2013 Dodge Dart and my fiance a 2006 Charger (only 19k miles on this baby too). Call and ask for Tim or Danny, all the guys work together to help you into a car as quick and easy as possible. Highly recommend anyone looking for a car to start here. We will surely be back when we are looking again, but for now thank you Tim and Danny for making this a great experience.


Great and honest people!!

5
John on 05/26/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I went into their dealer with bad credit problems and they were honest to me and told me the truth. Instead of forcing me to try and buy a car they told me to wait for my credit to be better. They were very honest to me unlike all the other dealers I went to! Great people and I will be buying a car from them in the near future!


Great Value - Knowledge Staff - Positive Experienc

4.8
Dhensen on 05/08/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

A big two-thumbs up to Automotive Avenues in Wall NJ. I needed to buy a car as my current Porsche SUV was going on life support with 185,000 miles on the odometer and an engine going south. I was looking replace the car with same car model but newer. I knew the car's strengths and weaknesses and had a good experience with the last one that I owned since new. I was an educated buyer. I narrowed my search to six cars. My source for all but two of the cars was Cars.com. After making my initial phone calls the field narrowed down again to three. I was asking simple questions like, "Can you send me a maintenance history or can you provide a detailed Carfax?" I had the normal run around with the three of the sellers such as "Oh, that car is no longer available but we have another for a bit more money". "We don't have any history, but the car was perfectly maintained, it's a cream puff". Yep, a dealer actually called an SUV a creampuff. Another said the price was only available if I financed through them. It was down to three; time to go visit the lots and take test drives. In two days I saw and drove all three vehicles. From that group, there was a dealership and two resellers. The dealership was professional but wasn't offering the same "value" as the independants. Their car had similar mileage but was two years older and was priced $2,000 more. I visited Automotive Avenues as my second stop. I told them I was not going to make a decision until I drove all three and they didn't try and tackle me before I left with some bogus come on. Then the last seller visited informed me that he would not sell the car without am extended warranty and LoJack contract which added almost $5,000 to the cars price! When I said 'thanks, but no thanks" and got up to leave, he called over the owner who was "ready to make a deal" and came back to the listing price. Too late. By far, the car that was most faithfully represented and the best VALUE was from Automotive Avenues. It was priced right, in very good condition and honestly presented. My salesman, Tim was attentive and professional and listened to my requirements in order for me to buy the car. His manager Bobby took me seriously when I said, "I can live without this, but I DO need this". No excuses, no backsliding, just good fair negotiations. In my experience, Automotive Avenues cared about providing me a quality product. A couple of days later I was called to say the car was ready for pickup. What was promised was done, and done properly. I'm a Car Guy and Car guys know other Cars Guys. AutomotiveAvenues appears to be a business that is run by "Car Guys". Check out their inventory. You will see some very interesting cars and "modern classics". They know how to "buy" good inventory and offer very competitively priced cars. My car was well documented and they will tell you what they know, and more importantly, what they don't. The buying process is straightforward with no games or last minute surprises of added expense. Everything is spelt out when you first sit down to discuss your purchase. I had a very good experience with Automotive Avenues and I would recommend them to my friends. Good inventory, good sales people and honest management. You can't do much better than that in the crazy world of used car buying.


Linda Ayala

4.7
Linda Ayala on 04/08/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Our second car buying experience at Automotive Avenues. The prices can't be beat and the staff is really nice. Selection is always great as well. It's just a no pressure, stress free buying experience. Such a welcome change from how it is at most dealerships. We won't buy from anyplace else.


BEST CAR BUYING EXPERIENCE EVER!

4.3
Brian from NJ on 03/11/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 3.0

Best buying experience ever. This dealer has a great variety of cars at amazing prices. The car I purchased was way below other I'd seen elsewhere. The staff was really helpful. I would give special credit to Steve in Finance. He's a great guy to deal with. Overall four star experience!


I wii come back,for my second car.

4.8
Mitko on 03/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I am only 16 years in US and I had experiance baying a car from 7 different dealers,some of them were very trouble.Last week I found a Cadillac CTS coupe on Cars.com and made the coll to the dealership .I spoke with Bill Solko the General Maneger he was very friendly and very professional , after 10 min on the phone I decade to visit him next day.When I arrived everything what we talk about the car was true. His staff fix the little things , needed to be fixed about the car. I was very happy about how easy the transaction was. Iwill DEFINITELY go back for my next car.


amazing!

5
pey on 01/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They were really helpful, they took care of everything I asked them. Very friendly staff, they made me feel like family. Overall it was a quick and easy purchase!


Great Experience - Buying Car from Another State

5
jbogue on 01/10/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought the car from this dealership only by looking at the pictures since I am in TN. When the car got here it was better than I expected such as having a remote start feature that wasn't shown on the listing. Overall I am very happy with service I received and the longest delay was my bank approving the financing the car. Just make sure if you are having the car shipped to add a little extra to the shipping price to get it shipped quickly.


Awesome service, Went above & beyond

5
Shawn on 12/30/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We recently purchased a 2011 Cadillac SRX from Automotive Avenues and we were impressed with their service from the first phone call. Since we are out-of-state, we needed to make sure things were in place when we decided to buy this vehicle over the phone. Chris handled our phone calls and made sure that the vehicle was ready when we arrived to pick up the vehicle. Chris made sure that our requests were honored on the vehicle and we are beyond happy with this SUV. When we had problems with our state in getting the title, Joanne jumped in to save the day by sending the title overnight so that we could meet our state's deadline! We are so thankful that this usually stressful event went without any issues because Chris and Joanne helped us through the whole process! We highly recommend going to Automotive Avenues and we will definitely be coming back to buy our next vehicle through them when that time comes! Thank you so much Automotive Avenues, Chris and Joanne! And, we absolutely love our new SUV!


Quick, easy, in and out, friendly

5
Kevin and Mason on 12/21/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Have been hunting for a G37 for my step son. We live in Delaware. There were two local cars that fit the bill but after looking at we were surprised a franchised dealership would retail them. VERY picky cars. I saw one online at Automotive Avenues that looked good (but so did the pics of the first two). We took a spontaneous road trip, nearly two hours to NJ. I called on the way and got Chris on the phone. When we arrived the car was up front and had obviously been spruced up, wiped down, and stood tall. After a brief test drive is was obvious it was a good one. The inside was a 10 and outside 8.5, about as good as you'll find in my opinion. I left a deposit and after I wire the balance on Monday Chris is having it transported to Delaware which was well worth the $150 extra. It was a quick, painless transaction and I won't hesitate to buy from these guys again. Best of all there were ZERO ZERO ZERO hidden fees. The advertised price is what I paid and the price was actually around wholesale money. My step son lost his dad at 15 to cancer and I felt blessed to help him get his first nice car and Automotive Avenues made it a fun purchase. Many thanks Chris.


2013 Ford Fiesta

5
Fatima Ferreira on 12/04/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This December we purchased a 2013 Ford Fiesta as a birthday gift for my daughter who was turning 18. The owner was super friendly and honest. The process of purchasing the car was the smoothest and nicest we have ever experienced. I highly recommend this dealership, if you are looking to buy a vehicle. Thank you so much for making my daughters day extra special.The Ferreira family


THE BEST BUYING EXPERIENCE EVER

5
rods11esv on 11/22/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From start to finish I was very impressed with the way everything was handled, Chris (my salesperson) was great, he was able to be there when I needed him and gave me time when I needed it. At no time did I feel pressured. The whole process was smooth and did not take long at all. It was obvious that the owner of this dealership cares about his customers and carefully picks top notch employees . GREAT JOB GUYS


Great experience

3.5
Ty on 11/15/2014

Customer Service: 4.0 Buying Process: 3.0 Quality Of Repair: 3.0 Overall Facilities: 4.0

Great experience with this dealership. Very friendy and easy car buying experience


No Call back

0
Mike on 11/12/2014

Inquired about car they had for sale on cars.com and never got a call back.


Five Star Experience

5
frangig on 10/29/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Purchased 2001 corvette convertible, never met nicer people. Very relaxed, friendly and no pressure. My sales person Mike B. could not have been nicer, answered all my questions and was very helpful. The owner Mike Shaw, went above and beyond with all my problems, including fixing my wiper motor($350.00) which was not part of my warranty. When he says he is going to take care of something, his word is law. He must also be a great boss, all his employees speak highly of him. The only place I will buy a car in the future.


I was invisible

1
Dissatisfied customer from Matawan on 10/27/2014

Customer Service: 1.0

No help from anyone, they make you feel like you are bothering them.....I went their with cash in hand and they give you the " I'm too busy"


I lucked out!

4
Derek H. on 10/13/2014

Customer Service: 4.0 Buying Process: 4.0

I first thought the deal was too good to be true, but I put a hold on a 2003 Jaguar XK8, with the GM, Bill, on a Sat. This dealer had posted 40 photos of the car. They left out nothing. I wasn't necessarily in the market for a car THAT day, but the deal was just too good to pass up. I was contacted Mon morning by salesman, Chris, who told me how to purchase the car via wire transfer. I purchased the car sight unseen from NC. Any questions I had about the car were promptly answered by phone or email. Due to health issues, I was not able to go to NJ to pick up the car. Chris made arrangements for the vehicle to be shipped to my house in NC for a much cheaper price than all the quotes I had gotten on my own. The car arrived at my house with only a few bugs stuck to the bumper. lol It's not the fastest process, but it worked for me. I would definitely recommend this dealer to others.


Great place!

4.2
Davesvettec6 on 08/11/2014

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 5.0 Overall Experience: 4.0

Just recently bought a 2007 corvette from this place. I was impressed with these guys. They are a no haggle type dealership so don't go there expecting thousands off an already wholesale price. Chris was very helpful in answering all my questions and getting the deal done. Steve finished up the sale logistics and I was out of there quick. These are straight shooter guys. Also. A mention to the detail guy( sorry I forgot your name) great guy as well. Keep up the good work!


$22,995

Mileage: 58939

Color: Silver

Transmission: 9-speed Automatic

Body Style: SUV

City: Wall Township, NJ

Engine Type: 1.5L I4 16V GDI DOHC Turbo

$38,995

Mileage: 9295

Color: Silver

Transmission: 9-speed Automatic

Body Style: Pickup

City: Wall Township, NJ

Engine Type: 5.6L V8 32V GDI DOHC

$84,995

Mileage: 6413

Color: Black

Transmission: 8 speed Automatic

Body Style: SUV

City: Wall Township, NJ

Engine Type: 3.0L I6 24V GDI DOHC Turbo

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