Automax Atlanta

My buying experiences atAuto Max

Wow! What a smooth process we had during the process of buying our cars! We went to purchase our daughter a car,I we found a car on their website. Called the salesperson ( Michael) we told him our price range and the payment we could afford, he asked us to go on line fill out the credit app and he will give us a call when they reviewed it, 15 minutes later he called back saying I was approved!We went in the next day looking at cars, when we saw such a Huge selection of Beautiful, clean, low priced cars we forgot about the one we look at on line and purchased 2 Cars !!!! They have so many exspensive cars, Lexus, BMW . Audi Acura etc , you will Not beat their prices! The Owner ( Mario treated us like Family! We are telling all our Family and friends to go look at the cars. Once they get there they will Purchase one! Oh buy the way we loving our 2 cars and so are others! Lol!!

GOOD DEAL, MISREPRESENTATION OF VEHICLE, POOR SERVICE

Upon reading the bad reviews and my personal experience, I understand the reason behind them. I purchased a 2014 Lexus IS350 f-sport from here on 9/9/16. Upon arrival, I test drove vehicle (love it), but then I noticed a wheel discoloration, TPMS light and missing SD card which operates navigation. They swap the wheel, problem solved. I went forward with the purchase with the document stating they will order a sd card. Fast forward 2 weeks; I'm hearing 3 different stories/excuses on why the SD card didn't arrive. At that point I was pissed. It took threatening to return the car and or legal action to finally move forward with the card. I went to my local lexus to buy my own card and they partially reinbursed me.Today 10/5/16. I received vehicle DMV info with a check of $345 basically telling me to do my own footwork. This is a first for me. Why in the f### I paid dealer fees?? Usually the dealer is responsible for vehicle registration procedures. I would have been better off buying this VIA private party.I had a good experience with Annette, sales, but I had a horrible experience with service. Not to mention Omar, manager, telling me to return the car and pay a fee because he sold the car too low to me (in response to raising xxxx about the SD card). What an xxxxxxx. I advised anyone who is car shopping to not deal with Automax Atlanta. If you see a deal there hard to pass up, inspect with a fine tooth comb and do not give them your money if you see false advertise or undisclosed issues and it is resolved. Do not pay without resolving issues. As for Automax Atlanta, yes I had a crappy experience with you all and I stated facts in this review and if you disagree, you know who I am and you have my contact.

Great Service, quick and easy

This place was great! Donald was extremely helpful and made the entire process a breeze. I left the dealership with the car I had arrived looking for, with no issues getting it

Highly Recommend

Donald & Jessie, are awesome, friendly, helpful & knowledgeable about any vehicle. We drove from Fairhope, Alabama, to buy a car my husband has been looking at for 6 + years! Donald & Jessie, made it happen! They have tons of car's, taught me about every feature on our new vehicle & most important were HONEST GENTLEMEN!We drove it home safely. Still has not set in that we have the 1 car we've always wanted!!BIG THANKS TO DONALD & JESSIE! GO SEE THEM!THANK YOU,MOODYS~

Jordan Mendez was amazing

We came across automax to look at a truck and from the beginning to end he was a true professional did his best to make us feel comfortable witch is big for me as a person that comfort can make a diffrence will deff be back to purchase another vehicle and will bring family and friends go jordan!!!

Awesome

Donald jones me atendio de maravilla tuve una experiencia expectacular Donald me ayudo de principio a fin muy agradecido y muy feliz con my Tundra 2013 le recomiendo el dealer y mas a Donald jones un servio al cliente expectacular!!!

Found exactly what i wanted here!

I was in search of a brand new looking 2014 Lexus, sport edition and had looked everywhere near Atlanta. Found this dealer from Carfax and I just mapquested their address and called them by phone before I headed that direction, 50 miles away, told them what I was looking for and they stated they had several. I did not make an appointment. I just kept driving the hour drive. When I arrived I was greeted my the manager, they were expecting me and told me that "Jessy" would be helping me and it all went up hill from there. I am the type who has to "sleep on it" before I make my final decision of this nature and even though they wanted me to buy the first day, Jessy was not pushy. I made up my mind the next day and purchased the car of my dreams, a low mileage car, a car with manufacture warranty still in effect for 2 more years/many miles remaining, and a car which looked brand new. I read other reviews of this dealer and so I managed all my questions around what I thought I should ask as to ANY dealer. This dealer did not seem to mind to answer them all or go over my "check list." I have to say also, Jessy was real personable and returned all my text messages also, which meant a lot to me, since I thought of a few questions or procedures after I left the dealer on the first day which was a Sunday afternoon in which they close earlier.

Sale's manager

I can not deal with any others saler beside Omar. I think he is a manager there. It always good when u had a deal with manager instead of ppl trying to get rid of u.

Great Service

Just so happened to come across Auto Max online while looking for a BMW. Once I came in the dealership I was greeted by Donald he was not pushy. Walked us around the lot and was straight forward about the vehicles and their prices. I ended up making a purchase. It took less than 2 hours. I would recommend this dealership and ask for Donald.

Un dealer muy honesto

Tube el gusto de trabajar con el senor Donald, fue un placer trabajar con este chico. El me contesto todas mis preguntas en detalle y me vendio exactamente el auto que yo necesitaba cual fue mi Nuevo 2008 Toyota Tundra. Fue honesto desde el principio y me hice sentir que tenia mi major interes. Este dealer ofrece una calidad de servicio, difinitivamente el mejor servicio.

Buyer Beware

I purchased a car on 8/31/16. The Automax Atlanta website listed the car as having 142,000 miles which is what the odometer read as well. However, after stopping to change the oil it was brought to my attention by the owner of the oil changing company that the Carfax information showed that the car actually had over 250,000 miles. After finding out this information I simply called the dealer back to see what we could do to remedy the situation. To make a long story short let me simply say that David, the sales manager that I spoke with basically laid everything at my feet. He told me that the information was indeed on Carmax and I should have seen it, not the dealership. So, in essence David was able to use a false odometer reading (of over a hundred thousand miles) to list a price for his car and once found out didn't feel it was their responsibility to make ANY part of the deal right! One other thing. I didn't realize because I purchased the car out of state that the check engine light that was on when I purchased the made the car illegal to sale in the first place, or at least that's what the guy at the oil place told me. David was absolutely the worst customer service person I've ever dealt with in my 53 years on this earth. He's the reason for the term, " As Shady As A Used Car Saleman". People, if you pull into this lot please understand one thing. Once you buy it, it's yours and quite frankly YOU better do the homework on what you're buying because my experience wasn't an honest one at all. Certified and Pre Owned...hahaha that's a joke using certified. Shame on Automax Atlanta. What you did was just plain wrong!!!!

Great experience!

We recently purchased a 2013 Genesis from Automax Atlanta, Lakeem Jackson was our salesperson. He worked diligently to get the interior and exterior color, and pricing that we identified. His knowledge and expertise were exemplary. It was the most pleasant experience.. As well the finance specialist and dealership manager were extremely knowledgeable and professional. We'll definitely be back for our next car purchase.

If I wanted a lemon I would have went to the Farmers market

I bought this lemon not even a month ago... I paid cash for a 05 Jaguar s type, within 2 days the check engine light, restricted performance light, and brake pedal light all came on, I called the Manager ( Omar) he told me to bring it back and he would take care of it.....he sent me to shade tree Jack leg mechanic of there's and all light was off, until I got home.... So I called him again with the same issue, I told him that I didn't want that car just let me trade it in on another vehicle ( 05 Saab) he agreed so I came back out there....it was worse than the Jaguar, so he said said take it to there best mechanic he will take care of it guaranteed...so I took it to this guy, and I drove the car from Shallowford Rd to Douglasville and the car lit up like a Christmas tree AGAIN.....so I ask him to buy back my vehicle and he said he would, but to this day August 31st 2016 he hasn't...... This company is the worst that I have ever dealt with in my life....a bunch of crooks and liars there's is so much that has taken place with them... I just don't have the energy to type it all, take my advice PLEASE done buy you car from them!

Customer Experience

I recently purchased a vehicle at AutoMax Atlanta in Lilburn, GA. First, I went online to search for the right car. I wanted something sporty but affordable. As I searched the Auto Trader website, I found a 2013 Scion tC at AutoMax Atlanta. When I clicked on the link I realized the dealership was on only a few miles away, conveniently located on Lawrenceville Highway. I emailed the dealership to see of the car was still available. Within 24 hours I received a response from Mr. Shazam Rajani. He confirmed the car was still available and asked if I wanted to come by and drive it. Included in the email was the carfax report. After confirming they still had the car, I made an appointment to go and look at it in person. Mr. Rajani was waiting for outside when I arrived. He allowed me to look at the car and answered all of my questions. I explained what I needed as it related to financing and payments. I asked if I could get the car close to the terms I needed. Mr. Rajani promised to do the leg work for me and let me know. He had me fill out a very short credit application and he said he would do the rest. I was on break from work so I could not sit down and wait at that time. I left and went back to work. Within 24 hours, I have been approved for the purchase of the car and Mr. Rajani called me with the news. He asked when I wanted to come by and do the paperwork. I told him I would have to come after work. He agreed to stay and wait for me. When I got back to the dealership, the paperwork was done. I was expecting to be there for 3 or 4 hours. I was there for about an hour. That includes, test drive, emissions check and signing the loan documents. I was blown away by the level of customer service and professionalism at AutoMax Atlanta. Everyone I encountered was nice and helpful. Needless to say, I was very happy with the entire experience. I got a great deal on the car and affordable payments. It was the best car buying experience I've ever had. I am going to refer all my frinds and family to AutoMax Atlanta. They have a great selection of cars and a great staff of people to help you get what you are looking for!!

No after sale service

Good luck on getting any repairs completed as promised after you drive it off the lot. Lots of talk but nothing gets done. The "We Owe You" form they give you means just that, "We OWE you".

No After Sale Service

Good luck on getting any repairs done after you drive it off the lot. Lots of talk but nothing gets done. The "We Owe You" work order they give you for anything that needs to get done to the car after the sale is just that, "We OWE You".

Lied to about price and financing

Price change from the internet and financing rates changed as well from from conversation to the time we tried to purchase . Not a great way to run a business what's so ever. Never buy from dishonest dealerships bottom line.

Worst car buying expieren even ever

Bought a 2014 Kia from Monica.was told the car would be delivered sat. It's sun and just found out the car may be here tue. How am I supposed to get work at 5am Monday? They don't keep their word and price the same vehicles differnt prices on differnt website

Most pleasant car buying experience!

I found the exact car I had been looking for online. After speaking with Annette to confirm it was still available, we made the drive from Charlotte, NC. The moment we pulled onto the lot, we were greeted with enthusiasm. The car I was interested in was waiting for a test drive. Annette was an amazing sales person, and Ray and Roger worked with us quickly to ensure our financial requests were met. Start to finish, they had us back on the road in less than an hour and a half. Well worth the drive, and will definitely work with them in the future!

wasted 2 hours driving to see a truck

truck was rusted out, Ray didn't tell me that on the phone. I wasted 2 hours driving in heavy traffic. I asked the sales manager to review the truck prior to me driving there. tried to state the rust wasn't big deal.

Don't fulfill their part of the contract

This dealer tried to take advantage of my daughter. They did not do the things they agreed to do then threatened my daughter with a felony if she stopped payment on the check. She never took possession of the car. They are big BULLIES!!!

Short and sweet

Was in need of car fast and looked online for a VERY specific car when Automax Atlanta popped up. Saw their listings and prices so I went to the following morning; got me in a car in a time sensible fashion with GREAT service. Jesse the manager (I presume) was great and so was Sherrice who both helped me with a trade-in and purchase. They take care of you even after you buy a car which goes long ways in today's world! Definitely worth a visit!

Extremely Dishonest Dealership

Friday afternoon I negotiated a purchase price with Annette. I called her Saturday morning to confirm the purchase and tell her of my plans to pickup the vehicle. I was asked to provide a copy of my drivers license by text / email, and I did so immediately. I was told that the finance department would call me for a deposit and would immediately begin the required paperwork, and that the vehicle would be removed from the lot and considered sold (a sold sign would be placed on it). I left immediately for my 2 hour ride to the dealership. One hour and 15 minutes into my trip, I had not yet received a call concerning the deposit. I called Annette to "check in" and to tell her my estimated time of arrival. At that time I was told that the vehicle had already been sold. I would believe nothing that you are told by Annette or the Manager, Jesse. This is certainly no way to run a business.

Accused of lying after being lied to

I purchased a 2013 Hyundai from this place. Me and another person with me saw a spare tire, lug wrench and jack. Sales guy said it came with it. When I needed it 4 months later they took it out and replaced it with a tire repair kit!! Accused me of lying. I called telling them my boss, the person with me and myself saw it in the trunk. The sales guy said it came with it. I was accused of lying and they lied to me. The sales manager Joel Hamilton even said someone could have stolen it. And what, replaced it with a tire repair kit????? I want what my car came with. What I saw and what another person saw and what the sales guy, Jeorge, said it came with.

Super Easy Transaction

Just purchased a 2015 Lexus GS350 from these guys (Aman was my salesman) and couldn't believe how helpful he was thru the whole process. Any small issue I brought up, he had a quick (and acceptable) reply. Also, their price was several thousand bucks better than I had found for the same model/year elsewhere. If you want used, you're costing yourself money if you don't give these guys a try. Again, Aman was the guy I negotiated with. Good guy.

Replacement vehicle

Found the Honda that I wanted and was not pressured one bit. The process was quick and easy. I was in and out without lengthy delays.

My review

A lot of pressure to buy that day !!!! I was not going to buy that day. I was still looking and still am.

Dishonest Dealership

I called to confirm the availability of a car. I talked with Myra about the vehicle and we came to and agreement on the price, tax, tag and title. Myra also confirmed the information with his manager. I also asked them to put it in writing via e-mail with vin number. They said they wouldn't do that because they felt that I may shop the vehicle. I could understand the position and agreed that I would come in and test drive the vehicle. I drove a couple hours round trip and as we're going through the paperwork to purchase the car the manager brings up the DOR web site and starts explaining about taxes. I don't remember his name but as a group they are going to lie to get you into the dealership. I actually felt sorry for Myra but it still doesn't excuse someone for lying. I wouldn't recommend AutoMax but if you do agree on buying a vehicle get the information in writing before going to the dealership.

BEWARE: WORST EXPERIENCE

My sales associate was Annette. I purchased my car in March. Before signing papers I advised Annette the tires looked worn and the alignment was off a little. She advised she was going to have the mechanic check it out while I complete paperwork. Well, I purchased car, none of these items were fixed. I took to tire place the day after and they said I needed tires because those were wearing. I called Annette and she sent me to Ray. After numerous calls I finally got to speak with Ray and he told me to come the next day. Went up there and they didn't have any tires in stock. Mind you I live 45 minutes from dealership. He said he would call when they get it. I called for a least 3 weeks and he kept saying he was going to order or they were coming in. Finally, after 2 months the tires were in and I sent my daughter to dealership, When she got there they told her it would be a 2hr wait just to put on tires. I spoke with Annette and advised her to put tires in car and I will get someone to put them on. Daughter got home and they had only given me 2 tires for the car instead of 4. Second, the tires they gave me were only for the back and I needed for the front more than the back. Thirdly, the tires were the wrong size. At this point I am soooo freaking frustrated that they only gave me 2 tires, and they didn't look at the tires to see which 2 they should have given me. Also, my carpet in trunk was dirty but the wash guy wasn't there to clean car. Oh I forgot to mention the front and rear brakes were completely worn and I had to have those replaced ASAP. I WILL NEVER RECOMMED ANYONE TO THIS ESTABLISHMENT AND I ADVISE YOU TO LOOK ELSEWHERE. IF YOU DECIDE TO PURCHASE AFTER READING PLEASE PLEASE DO A COMPLETE INSPECTION OF THE BRAKES, INTERIOR, TIRES, ALIGNMENT, ETC....

Excellent service! Love this dealership!

My wife and I have purchased three vehicles so far from AutoMax Atlanta. All excellent vehicles no problems. They have an excellent selection. Omar is the man!

"Quality Vehicles and Professional Service"

I've been to several smaller car dealerships and very very few can compete with Automax Atlanta...Really this is the first one I have ever felt comfortable dealing with. All of their inventory is A1/Grade A no hype needed. From the sales Manager down to associates including the finance officers they were very professional and personable. I didn't feel as if I was being pressured into anything, but that's what a customer get when their working with a team that know their backing quality, "a pressure free environment". All are very knowledgeable and capable of assisting you, I've worked with more then one person in each department due to differences in my schedule and have spoken with others on the team that were not directly involved and seen how they interact to provide quality service and was very pleased I made the decision to make my purchase through them. It's no problem they cannot solve if it's able to be worked out that they will not try there hardest to if it's within their means to do so. Honestly, when I thought meeting the first person was great it only got better as I met others during the purchase process. All are great, but I have to give a special shout out to my team who allowed me to walk away with exactly what I needed and wanted in a vehicle all the specs are perfect reliable,year, make, model and perfect low mileage for the not breaking the bank price. Pretty much like a brand new car and majority of all the other cars are the same. Hey, I'm use to driving in a luxury model car everyday so I'm picky. With this 2013 Honda Accord EX-L V6 I can not tell the difference between a luxury and economy vehicle as far as performance and style by getting this car. And what a break on maintence cost, especially with the power train warranty still valid and the added extended bumper to bumper warranty...Great built car, but it's mostly because they don't sale lemons!!! So, Thanks to Bruno, Joel, Ray, and Roger for all off the above,the genuine advise offered, and seamless transaction! Another satisfied customer! I highly recommend Automax! P.S. Go in with a great attitude cause that's what you will get in return! For all those feeling crappy go on another day when your feeling better, because your only going to try and reflect your mood onto others and they don't deserve that,because they are truly there to make sure you leave as a satisfied customer. Good Luck! And no I don't work there, this is just how pleasing my transaction was!

One of the easiest car buying experiences I've had.

Found the vehicle I wanted at a great price with no hassle. The staff was very friendly and followed through on items promised at the time of sale. Excellent customer service from Joel Hamilton who sold me the car, Annette Wiggins who was a great contact and help, and Omar who made it all happen.

Undisclosed damage and missing key fob

I purchased a Lexus GS 450H with 17000 miles on it. I made the purchase while on deployment in Afghanistan. AutoMax stated that the car was in pristine condition, multiple times with no flaws or issues. The car was delivered at night so my wife could not see the major scrapes on the passenger door that were covered up with touch up paint. The rear bumper was also scratched. Next, The vehicle arrived with only one key. After a month, they sent me a key to another random Lexus and said that all I needed to do was get it programmed. I am currently at the Lexus dealer where they tell me that the fob that AutoMax sent is not compatible with the car. A new fob key is now a 306.00 expense. Basically, they didn't tell me about the damage or the missing key. Very shady dealings. The cars they sell appear to be off leases that had something wrong with them to where the dealerships rejected them as certified pre owned. I will not buy from AutoMax again. Buyer Beware.

2013 Hyundai

Crazy crowded & busy, but website accurately represents the cars and sales manager was straight forward and reasonable. Salesperson had a back injury so she was distracted and we struggled to get some of the cars. Once we found one, it was a good experience dealing with the sales manager

Other than limited parking staff was friendly and courteous

Annette our sales person was very helpful and friendly. Didn't pressure us at all into buying. Large selection of vehicles and staff overall delivered on everything they promised to do. Overall experience was real good and I would buy from them again

Excellent service and follow through

I gave Jeorge Guerrero at Automax a review about 2 or three months ago concerning the very fine service that I received when I bought a Toyota Sienna there. Just in case you did not read my earlier review, the service was just great and I got the very best deal on my Toyota. The price was below market and they took my old 4Runner as a trade-in and gave me a very good price on it as wellAbout one week after I bought the Sienna, I noticed that it did not have a console between the front seats. I mentioned this missing item to Jeorge Guerrero (who was my salesman) and he said that he would see if he could find one for me. I really didnt expect him to get a console for me because I looked the vehicle over with some degree of scrutiny and also drove it and I loved itit was beautiful. I bought it as it was and Automax was not legally or morally obligated to provide me with a console. Would you believe that Jeorge told me about one week later that he had a console for me, and I did not have to pay for it? That is exactly what happened. I was ecstatic! Even a used console would have been $400. I did not mean to write such a long review because I like for the reviews that I read to be brief and to the point. But, I could not convey the high amount of satisfaction and good feeling that I was left with concerning my experiences with Automax. Jeorge could not have gotten a console for me afer the sale without the approval of Automax. But Jeorge was the catalyst. I had gone to a number of car dealers but none had as many fine beautiful vehicles that Automax had. I dont buy new vehicles because of the immediate depreciation in value when you sign the papers and drive it off the lot. I am definitely going to look at Automax when I need my next vehicle because of the first class treatment I received.

Good customer service. Excellent team! Im a happy customer

Good customer service. Excellent team! Im a happy customer they even got us better rate than what we got from another dealership we will shop againAnd recommendations to friends and family

Annette is amazing!

I had no issue finding the car I wanted at the price I wanted. She was awesome, very friendly, not pushy, and had no problem helping me with anything I asked. Next car I buy I will be visiting her again and would recommend her to anyone!

AutoMax has not delivered on what they said they owe me.

I purchased a truck from AutoMax on February 9. As part of the deal they agreed to provide and install running boards on the truck. I was told that it would take a week or so to get the running boards in and an hour for them to install them in their shop. As of March 4, I still don't have the running board or know anything about when or if they will deliver on what they owe me. Two phone calls and a fax to them have not resulted in an answer. The we owe your form they gave me when I bought the truck said that they owe me "nothing but great customer service and running boards". As of today they have not not delivered what they said they owe me.

Couldn't have been better

From the instant i walked up and shook hands with Jorge , to the second I walked out with my new car , the experience was great. Very friendly, and never did he pressure me to buy the car . I am very pleased with the deal we worked out , and I will definatly be coming back in the future . Great place , and great salesman. Highly recommended .

One of The Best Auto Buying Experiences Ever

George is the salesman that I worked with. He guided me to the exact vehicle I wanted. He wasn't pushy like car salesmen generally are. He was interested in what I wanted to buy and not what he wanted to sell me. I always turn off when I encounter pushy salesmen, and he was not one of them. He was courteous, congenial, helpful and professional. He even helped me to transfer all my junk from my old vehicle to the new one that I purchased. And by the way, Automax had an excellent selection of very fine clean vehicles.

Bought 2 cars from Automax

My wife still loves her 2012 Honda Odyssey Touring Elite bought over a year ago and I love my 2014 Lexus IS 250 Fsport. I received a great deal on both cars and have been extremely satisfied. There were a few minor issues with each purchase that were VERY quickly handled without a problem by the dealership even after the purchase was completed. This dealership still treats you like a valued customer even after the purchase is completed making you feel safe and valued as an owner.....hence my return and repeat purchase. My salesman Jorge Jimenez and his boss Omar were courteous and very matter of fact in dealing with me with ZERO high pressure sales tactics and again......standing behind their cars and products and making me feel secure even after my purchase was complete. Thank you Automax for 2 FABULOUS cars. Also, I traded a car in on BOTH occasions and was completely satisfied with the trade in as well. Again, excellent service.

Deception, Lies, and Customer-Last

We were deceived and lied to by this dealer to sell us a car.On first calling the dealership about and internet-advertised car, I was told the car was an off-lease car with no issues. After negotiating a sales price, my wife traveled the 3 hours to purchase. During the purchase they kept saying they just couldn't print out the CarFax. When she saw the 1st page on the salesperson's computer screen showing an Accident indicator, he said "the" incident was probably just a fender bender. She noted some scratches on the windshield and was offered $100 as compensation. However, when she presented the check to pay, they said the price was higher than what was agreed, so took part of the $100 to cover that!.With paperwork already signed, she left with the info folder and came home. When we looked at the carfax that had been included we noted that the car was a repossession, not a lease! And, there were 3 accidents instead of "the" one. We contacted the dealer first thing the next day. We wanted to simply return the car. They told us they could easily sell it anyhow when we were negotiating. However, they refused. To quote their sales manager "You do you due diligence before buying the car". Is due diligence not asking questions about the car and expecting a business to tell the truth. I would not trust this dealership as a source for even a floormat for my car.

Great Customer Service!

I worked with the Automax team, Omar and Jeorge Guerrero and both are rock star salesman! I'd recommend Automax in the future for anyone's next car buying experience. I'm a true customer, who got a great deal on a practically new Honda, with no pressure sales tactics. The team stayed late to help us get what we wanted for our trade in and get all our paper work and numbers worked out. Awesome, would definitely recommend again!

Excellent and Quality Service!!!

I have never met a more patient and kinder Salesman, than Jeorge. The service he provided to me and my family was truly outstanding. Despite my indecisiveness, Jeorge remained patient and calm and showed me every car I wanted to see with a smile. I would recommend this dealership not only for the quality cars they have but for the exceptional service they offer. Thank you Automax Family!

Excellent service

I was sold my car by Savil Melendez and he did a great job selling me my Jeep Grand Cherokee. He never put any type of pressure on us to buy the car and was very informative when it came to knowing about the vehicle. He is a very skilled salesmen that has a bright future in the car industry.

Unorganized/ Dishonest

Lakeem is the worst sales associate on this planet. Very unorganized and never returns calls. Omar (manager) is very friendly however this company is very dishonest. During the sale I requested a spare key. The company insisted that I would have it prior to leaving. I drove to NC to find out the spare key was a completely different key. A key for another vehicle. I mailed the incorrect key back and was told I would be receiving the correct key. It has been over 3 weeks and still no spare key. I have called a numerous of times. Finally, Lakeem stated we never had a spare key. Apparently the keys they have are associated with the wrong VIN number. Be aware of this company and there shenanigans!

Very good experience

Met with sells rep Annette Wiggins, chose the car and did the paperwork within an hour. Would use this company again. Everyone was very professional and respected my time. Purchased a 2014 Hyundai Equus , hope the Hyundai experience is as pleasurable.

Great customer service

Amazing customer service and I loved my sales rep!!! I highly recommend Jeorge. He'll get you take care of and try to get you the deal you want

Very Satisfied!

Very nice experiance - would recommend! Drove over from Birmingham, AL on a Saturday to complete the deal - no problems. In and out in less than 2 hours. No issues.

Great sales staff

I drove 12 hours total to pick up my new vehicle that I found on-line. Once I arrived at the lot the salesperson LaKeem and his sales manager Stephen took great care of me. Both were genuinely nice and made sure I left a happy customer on my journey back home.

Great experience!

I just bought a 2013 Toyota Camry from Automax, and I was pleasantly surprised how painless and pleasant the experience was. I found them through USAA, so I already had a degree of trust from the beginning. Although unwilling to negotiate on the price, I feel that they gave me a fair deal for my trade-ins, and the car I bought was already priced very competitively from the shopping I had done through the USAA car buying service. Only reason I give four instead of five stars is because they seem a bit disorganized. I was bounced around between several sales people, including the sales manager, so I never was clear on who I needed to talk to. Their parking lot also has way too many cars, making it difficult to get in and out. I understand they will be expanding soon, so this should be fixed then. Overall, Annette, Omar, Alex, and a few others treated me well and made the process as stress-free as possible. I recommend this dealership to anyone looking for a quality used car at a good price.

Quick and easy transaction !!

Found our new Lexus IS250 online - called and dealt with Alex. Alex was super. Drove over 150 miles on a Saturday to complete the deal. Car was EXACTLY as described. Was at the dealer for about an hour and a half. Completed the transaction and drove the car back home that day. The entire process was rather quick and easy.I would have NO PROBLEM recommending AutoMax of Atlanta! Deal with Alex, he was awesome!

Purchased Toyota Siena xle

I am really happy with the decision. Customer friendly team. Buying process including finance paper work was very smooth and quick. I recommend this dealer to others.

Extremely Satisfied

My experience at AutoMax Atlanta was great. Alex in sales was very helpful. I saw a car on line and was able to go into the store and purchase it with no issues. The process was very quick and painless. I would recommend this dealership and Alex to others.

Helpful

My experience at AutoMax Atlanta was outstanding. The two people that helped me out the most was Annette Wiggins and Stanley. If it wasn't for them I wouldn't even have my brand new car!!!!

NOT SATISFIED!!!!!!!

My wife and I visited Automaxx to look at a Toyota Sienna that we saw on the website. We came on a Sunday afternoon and met with Alex who asked Sean to help (great guy). We test drove the van and I noticed a few things wrong with it (missing antenna, cracked taillight, and tire pressure monitor light on). Once I mentioned these things to Alex he informed me that we could bring the vehicle back within 30 days to fix ANY problem that we found and the dealership would make repairs. I returned two days later ready to negotiate when I noticed a "dealer service fee" of $599.00 that was not included in the advertised price of the vehicle. I mentioned this to Alex and told him that according to law the dealer fee must be already included into the advertised price. After getting this situated I came by ready to sign the papers andlooking for Alex but was told by Omar that he no longer works at the dealership and that he would assist us. I asked about the missing antenna, cracked taillight, and the tire pressure monitor light and he said that Alex did not order the parts however he would order the parts if I gave him a good review on the internet which I agreed. When antenna and taillight arrived I waited two more weeks to see if anything else was wrong with the van when my wife called me and told me about a loud grinding noise that the van was making and was afraid to drive it. That evening I drove the van and heard the loud noise so the next day I took it back to the dealership and spoke to Sean who called the mechanic and told him about the noise that it was making who diagnosed the problem as bad brakes and rotors without driving it. Omar came in, we told him about the problem. He stated that it was a used car and we bought the car as-is. I told him that Alex promised that we had had 30 days to bring the car back for repairs but Omar stated "I cant control what the salesmen say to make a sale" but shortly after a heated discussion on the salesfloor he agreed to repair the brakes and rotors again asking for a good review on the internet. Once my wife picked up the van and began to drive she noticed the noise was still there so she quickly returned to the dealership which is when Omar decided to drive it himself. After driving the van Omar said that it was a bad wheel bearing which was covered under the factory warranty then offered the number to his mechanic if Toyota wouldnt cover it.The next day I called Toyota who informed me that the factory warranty expires after 36,000 miles. Needless to say I had to pay to get the repairs done, the antenna was only 2 inches long and had no reception, and the tire monitor light is still on.

Awesome Service!!!

This was the absolute smoothest car buying experience I've had. Alex (sales) and Stanley (finance) were terrific. We knew that we would have to buy a new car soon when we stopped in here. We weren't actually planning on buying that day, but Alex and Stanley made it easy for us. We left with the vehicle that I really wanted. There was no pressure. Everyone was extremely helpful and pleasant. I would definitely buy from them again and would highly recommend to anyone looking for a like new "off lease" vehicle. They seem to only sell good, reliable cars.

Does not pay off trade-ins. BEWARE!

I purchased a car from Automax Atlanta on November 7th. They still haven't paid off my trade. I have contacted them without result. My previous finance company hasn't heard anything from them nor have they received the payoff. Shady dealership.

STAY AWAY!!

My husband and I came to this dealership with a particular vehicle in min. At this location they had two that was available for purchase. I asked if we couldve test drove vehicles and I was assured that I can. My husband test drove one and then we requested the keys for the other vehicle. I was told that I wasnt unable to test drive the other vehicle until I filled out a credit application. The Sales Manager and his assistant tried to assure me that it wont affect my credit score and also it was just to tell them what they can offer my family, which was a complete lie, running your credit ALWAYS affects your credit score. Well, I guess I looked that stupid. These people are hypocrites. I wont recommend them to anyone. Especially the sales manager, he's FULL of crap. I never knew that there was a law against me test driving a vehicle prior to doing a credit application. People beware, Stay away from this place.

Fantastic Experience!!!

This has been an awesome experience purchasing our Toyota Sequoia Platinum SUV. Starting with the sales (lady) Annette Wiggins, she was very patience well versed about inventory. She located the vehicle on the lot because this was an internet find for me. The truck was in excellent condition great price! The next step the Sales manager Omar is truly the finance guru. Down to the final signing of documents Stanely was very informative going over each contract. This was the icing on the cake. One day later Stanley called with an even better interest rate!!! Came back in signed new docs one year off financing lower monthly payment. This team at Automax Atlanta works overtime for it's customers. Omar provided the family with four new headsets for entertainment package not used headsets. I've enjoyed my experience at Automax Atlanta I personal would refer more people to them!!!!

Extremely Satisfied!

Finding the car I wanted on the website, I spoke with Joel. He was always pleasant and patient as I asked several questions over the next 2 days. I had to make a decision as I live in Florida and he was my "eyes" although the pictures of the vehicle were the best of any dealership I searched on line.. He kept in touch with me while I drove to Atlanta and had the car/paperwork ready as promised upon my arrival. I appreciate the professionalism, honesty and interest shown by the people involved with this sale. I am extremely happy with my purchase and the service given.

Great truck, iffy correspdence.

I purchased a 2012 Toyota Tundra from Automax in late August. I was given a "We Owe" form from them stating things they promised to have fixed or done. During the purchase process I was told that they would fix an issue with the steering wheel and column as well as another key fob. I was told they were going to call me when the parts came in for the steering wheel and column and they would call me to set up an appointment and same about the key fob. After about 2.5 weeks going by and not receiving any call I called them to get any updates, they told me they parts were not in yet and to expect a call when they do. Another two weeks passed and nothing from them yet again. I called this past Thursday and spoke with a gentleman in sales/finance who transferred me to the service department who transferred me to Lakeem because none of them knew what was going on. After speaking with Lakeem, he sold me the truck, he told me he would check to see what was going on and would call me back in five minutes. After two days I have not received any call. I am very disappointed as Automax signed a contract stating they would fix these issues and I did my part to meet the criteria to keep that contract valid but Automax has not. I would be cautious as to expecting things from Automax even under a binding agreement. I will update if anything new arises.Update 11/7After my initial review I received calls from Lakeem to try to fix the situation. After calls back and forth with him I was transferred to dealing with Omar who after playing phone tag with two weeks finally sent my key fob to my address directly. He also told me that he would be in contact about fixing the steering wheel. After calling AutoMax multiple times a week I finally got in contact with Omar again and he said they have ordered one part but the other part was on back order. Every time I speak with anyone at Automax they say they will call me back in 5-30 minutes and I still have not a received and correspondence from them in the past 3 weeks if I do not initiate the phone call. When I call Automax directly I'm always sent to finance and then put on hold when transferred but it always goes to voicemail. I am done playing phone tag. I want what was promised to me. I will remind you that they signed form stating they WILL fix certain agreed upon things. This issue needs to be resolved completely ASAP or legal action will have to be my next step. I am only growing more and more frustrated with Automax.

Great Experience

My Husband and I went to Automax Atlanta to look at a specific vehicle. Since this was our first stop in our car search, we really did not come to AA looking to buy. After meeting with Lakeem Jackson and looking at a few cars, we knew that we would be purchasing from AA. Not only was Lakeem very professional, he did not attempt to pressure us into anything. He really went the extra mile and made us feel like it wasn't just about making a sale. We found a BMW X5 almost identical to the one we had and picked it up the next morning. Needless to say we will be purchasing from Automax Atlanta again AND telling our friends about Lilburn's best kept secret. This was the first time in my life that I can say that buying a car was a great experience! Thanks LaKeem, and tell Omar we will be coming back for that Equus! ~ The Fields

Sold Car Out From Under Me

Had a verbal, "out the door" price agreement with sales manager to buy a car on Monday evening, pending a favorable Tues am independent inspection. Test drive complete. When the inspector arrived, Tues am, the car was sold. When, I confronted him, he claimed that the car was purchased through internet sales. They could have at least called and allowed me to make a counter offer. They broke a verbal contract. Where is the honesty, integrity, and character in this transaction? DON'T BUY A CAR HERE-BUYER BEWARE!

Great Experience!

We had a great experience at Automax with Lakeem and Omar. The staff was friendly and helpful without being pushy. They had a good selection and were very knowledgeable and professional. We will be back the next time we purchase a vehicle.

Great Customer Service

We came from another dealership that would not honor the price that was listed on the internet, mind you it was on there for about a month, but the manager Mike said it was a "typo". Typo my at#$%. So we sat in their parking lot and found Automax. We drove there and we saw the truck that we liked, very nice, but Alex the salesperson mentioned a truck that just came in and really didn't want to show us because it was still dirty and needed cleaning but he showed us the vehicle anyway and THAT WAS THE TRUCK for us. A big thanks to Alex and Omar. We WILL buy our second vehicle from them again. Thanks Automax.

Car sales review

It was a pleasure working with Lakeem Jackson and the reps of Automax Atlanta. They were not pushy or sly. I would definitely purchase another vehicle from here!

Bought a car few weeks ago.

Just purchaced a vehicle a few weeks ago. Great vehicle & great price. Enjoying my new car so far. Although i say I liked the car but the staff is a bit shady, I was helped by a female Sales Representative with light hair and I felt like she was doing a little bit extra for me to buy the vehicle. I am a married man with kids and i did not like the way she presented the car and the way she presented her self,I felt like she was kind of coming on to me in a way for me to buy the vehicle. I was going to buy the vehicle regardless because of the price the the deal I got!! Thanks AUTOMAX of Atlanta

Annette, Omar and team were excellent!

It was a steamy, summer Sunday and I had been looking at other dealerships the entire day. I came to Automax Atlanta, Lilburn for a specific car, but when that wasn't a good fit for me, Annette and the team moved swiftly into action to listen to my preferences & concerns, and then quickly find the perfect car that met all of my needs. They were very knowledgeable of the full spectrum of inventory on the sales lot. It was an easy, quick and seamless experience especially since they were certified USAA dealers too. I had my own financing and the contract signing process was really efficient as well. I really enjoyed the experience and look forward to working with Annette and the team again for my next purchase and/or upgrade! Thanks Automax Atlanta.

Worthy of Your Business

Whether you're a new or experienced car-buyer, you'll find that the service provided by the team at Automax Atlanta is no less than exceptional. Alex took care of my family and myself during out visit, and things could not have gone any smoother. The men and women of this dealership demonstrate all the qualities a potential buyer could ask for: they were friendly and patient and promptly addressed all the questions we had, and they did not push us to play some obnoxious price game when we showed interest in a particular vehicle. All the cars at this location are in impeccable condition, and every employee clearly shows that they are more concerned with your satisfaction than they are with getting as much money out of you as possible. I would certainly recommend Automax Atlanta to anyone who is looking for a great car at a great price, and I know I will be visiting them again.

Worthy of Your Business

Whether you're a new or experienced car-buyer, you'll find that the service provided by the team at Automax Atlanta is no less than exceptional. Alex took care of my family and myself during out visit, and things could not have gone any smoother. The men and women of this dealership demonstrate all the qualities a potential buyer could ask for: they were friendly and patient and promptly addressed all the questions we had, and they did not push us to play some obnoxious price game when we showed interest in a particular vehicle. All the cars at this location are in impeccable condition, and every employee clearly shows that they are more concerned with your satisfaction than they are with getting as much money out of you as possible. I would certainly recommend Automax Atlanta to anyone who is looking for a great car at a great price, and I know I will be visiting them again.

Awesome Customer Service

I was looking for a used Hyundai Genesis Coupe and found that they offered some of the best deals in town. The welcome I received when I walked in the door was so friendly and I was taken care of immediately. I worked with Kendrick and I must say it was a pleasure. I received texts and updates about the car I was interested in. I was very impressed with the service.

Good Truck, Bad Dealer

I went to look at a very nice Toyota Tundra, but they wouldn't budge on the price. A week later they wend down on the price. I called to verify pricing and told them that the battery will need to be replaced since it was dead the first time I test drove it. The second test drive went well, except when the battery died AGAIN! They tried to hide the fact that the battery died and blamed it on accessories being turned on while they fixed the tire pressure sensor. Then try to jump it off without my knowledge (being sneaky in the back) and that is when I inspected the battery and seen that it was never replaced. They gave me a hard time about getting it replaced. Finally after the Manager told me it was only $75 to replace, I said well why are we hassling over it, just put a new one in then. They finally replaced it. I asked if it had all the key and they were like yes, it only has one and it is in it. I was so fed up, I left and didn't realize that they did not include the remote keyless entry, so I had to manually lock it and it is required to control the remote start. It end up costing me another $165 at the Toyota dealership to get one. Oh, also 10 miles down the road, the tire pressure sensor went off again. The Toyota dealership said that one of the sensors is shot and would need to be replaced for another $150 plus labor. I end up not getting it. The Toyota Tundra is great and I like everything about it. I think I got a fair deal. However, if I would have known that the tire pressure sensor was shot and it didn't have a remote for the keyless entry and remote start, I would have gotten them to reduce the price to cover the cost to get these replaced or left without buying it.Buyers beware and inspect everything about the vehicle. If they tell you they can fix it themselves in their shop, don't believe them. Just have them reduce the price so you can take it to the dealership to get it fixed.

Very good service and willing to satisfy the customer.

My sales person was Kendrick, who was very professional and attentive to my questions and the circumstance. He was also very knowledgeable about the car. Omar, his manager was willing to meet my budget in a short period of time and I walked away with a very nice Acura. I give them a very good rating!They were listed on the USAA Car buying program so I felt like they were legitimate.

Next time I will know better

I was so happy I got the car of my dreams a Honda Odyssey. It ended up being nothing but problems. Not sure who had it before me or where they got it but has caused me a lot of headache. I have had to get so much fixed on it since I got it. Every month its something. $200 dollar something's every month on top of my new payment and things that aren't always covered under the warranty ( which I was told when I bought it that if anything goes wrong with it the warranty will cover it). Also each time it is a $100 dollar deductible each time. All the time I have spent without a car and had to rely on someone to get me to work or my kids to school. The dealership replaced the routers (which were rusted) , brakes and repainted the bumper ( which was peeling yes peeling). But so much more has happened the tires were all plugged three or four times and had patches they all had be replaced. Alternater and battery had to be replaced, window main switch control,leak from Axel, recall not done on airbag ( which I asked if it was done before I bought it), need oil changed and air filter replaced within the first month I bought it, brake lights bulbs replaced (which they said they fixed before I left the dealership so I drove 2 hours away back home with no brake lights),etc..etc..etc. I just feel like my dream was a nightmare and next time if there is one I will buy new and have no one else's problems. I thought a lease( people have to take care of leases) and the Carfax were good( which was a lie it had to have been in a accident so I was told by a few car mechanic's) next time I will know better.

Great Experience

I went shopping for a car and was pleased with Kendrick . He delivers an incredible service and gives a very pleasant experience . I will be a returning customer. Thank you, Kendrick .

Great customer care

great company to do business with ,would recommend .to any serious buyer .sales rep was knowledgeable .There was no pressure to buy .manager was very helpful ,in getting the best deal and interest .Have already recommended,a friend

Terrible dishonest dealership.

This dealer was recommended on my USAA website. Of course this is my trusted bank so I thought I could trust the dealers that they refer, but that is besides the point. I just want to start by first saying how the sales associates sold me on this car was when they said the many "inspections" each car goes through before being put on the lot, and how honest they are to their customers, now what would you think when somebody explains that to you? Well I thought that means everything is inspected and what needs to be fixed will be before hitting the lot, or if it is not fixed this would be told to you. Well that's not what I went through, as soon as I sign the papers and as I am shaking his hand he tells me that the gas meter needs to be fixed on my car and that they ordered the part. The part was apparently already ordered and I should have been able to get it fixed within a few days. Well, long story short took me 3 weeks to get this replaced after dropping my car off twice to them. Then, between this time after a few days of driving my car dies on me in the middle of the road at 11 at night and I struggle looking everywhere to buy a battery for my car because apparently my alternator was bad and made my car died. I take it back to the place and they "fixed" it and also claimed to check everything else out in my car because of the noise I did not like that was coming from the back. They claimed everything was good... I finally get my gas meter fixed.... And today my car just overheated in the middle of the road and has all kinds of fluid leaking from the bottom. Point blank, they DO NOT check out every car with however many inspections they claim. if so, they would not have sold this car to me or they need a new mechanic that claims to check every thing. At this point, I've taken my car to an actual mechanic and have many things I must replace that will cost me an arm and a leg, which should be them replacing everything however I do not trust not one word they say or do. I should have known when they decided to tell the gas meter did not work AFTER I buy the car. If you do decide to buy from them I highly recommend suggesting a thorough mechanic check the car that does not get paid by automax Atlanta!!! I have never been so disappointed in purchasing a car, I definetly got screwed beyond belief but this will never happen again. This will not be my last complaint on them I will be sure to make it more known. USAA is even trying to make up for having them recommended on their site.Take my advice.

Liars

We paid too much for the junk we got a few days ago. They are laying and said they fixed this and that. When we took the car all the way almost 2 hours driving and paying 17,000 for it. Both are very rude and unprofessional the owner and sell person . Never recommend this place

Easy to deal with, good follow up

Alex our sales rep was very helpful and made quick work of the process. Dealership made car buying unbelievingly Easy! Fastest process ever to test drive and buy. Financing team was quick as well and offered several options. Would recommend giving these guys an opportunity. Excellent after the sale service.

Missouri to Atlanta to Buy a Car. Who Does That?

TALK ABOUT YOUR PLANES, TRAINS AND AUTOMOBILES. We drove to Memphis 3 1/2 HOURS, hopped a plane to Atlanta, MARTA to Doraville where Adam met us with the Lexus 450H. We started our test drive at the time the lot closes. The lot had many great luxury cars with few miles and well priced. Everyone stayed late and dealt with us until we were driving the car back to Missouri. I read these reviews about driving 2 1/2 hours to deal with Automax. I think we have them topped. ten hour drive home. There was a hiccup with the car not having all that was advertised. HOWEVER, they actually took RESONSIBILITY for it and lower the price accordingly. ADAM, OMAR AND THE STAFF were pleasant, professional and most accommodating (almost travel agent/car salesman We are very happy with the vehicle and the experience. Now I don't know why you would listen to people crazy enough to buy a vehicle this way, but if you find the car you want at their lot, you can trust them and have a great car buying experience, like us. THANKS GUYS. DALE (aka Burt) and JEANETTE.

Annette wiggins sales person

We where very very pleased with our experienced at Atlanta Automax, from the time we arrived, Annette Wiggins, met us , and stayed by our side. My husband and I left , but we later turned around and went back, and ask for Annette. She was very nice, and helpful. Someone else was interested in the same car, but she wasn't hearing it, because she was helping us to get it. We are enjoying our Cadillac , one owner, very good shape. Thanks Annette, and Automax of Atlanta.

Good Experience

I would have to say that the overall experience I had with this dealership was great. I am extremely happy with the auto I purchased as well as the help I was given from Annette Wiggins. I live in Alabama, so I pretty much did everything over the phone and through email leading up to my arrival and final purchase of auto. This was my first car buying experience in about 7 years and I was extremely pleased with how I was treated. The only negative thing I can say about the purchase was obtaining the disc for the Navigation in my new auto. They did not have the correct disc for the vehicle and it took about 2 weeks for me to receive it through the mail. I would have to say if that is the only negative thing throughout the entire experience, that is not too bad at all and is the only reason for not receiving 5 stars. I would just like to thank Annette again for all her help and professional attitude and making this car buying experience for my growing family a wonderful one.

Low expectations...excellent results

We purchased a 2012 Lexus LS460L from Automax Atlanta. I have not purchased a Lexus from a used car lot before, so I was somewhat skeptical about the experience...including a warning from my own authorized Lexus dealership. However, to my very pleasant surprise, it was a great experience. The car was pristine (from California) except for some damage to the chrome wheels. Omar, the general manager, put 4 new chrome Lexus wheels on the car as part of the purchase price, and we departed very pleased. Annette was our sales rep, and she was very friendly and accommadating. I would highly recommend this used car company.

Great Experience!

Our car purchasing experience at Automax was about as painless as these things can go. Annette was extremely kind and wonderful to work with. The cars are already priced as low as they can go, way under the prices of the bigger dealerships. Consequently, there is no need to haggle or put on your "game face," and the staff doesn't try to sucker you into anything. The platinum warranty offered is worth every penny, and you still come out under what you would have paid at a big box dealership. Stress free, we walked out with our car the same day. Thanks again, Automax!

A Great Experience at Automax!

Our car purchasing experience at Automax was about as painless as these things can go. Annette was extremely kind and wonderful to work with. The cars are already priced as low as they can go, way under the prices of the bigger dealerships. Consequently, there is no need to haggle or put on your "game face," and the staff doesn't try to sucker you into anything. The platinum warranty offered is worth every penny, and you still come out under what you would have paid at a big box dealership. Stress free, we walked out with our car the same day. Thanks again, Automax!

Lesson learned

Bought a 2011 Honda Odyssey Ex-L from here. There is a reason for their low prices. Many reviews on here talk about this dealership selling wrecked vehicles and it is the truth. We have had our car 8 months now and the clear coat has started peeling off. Took it to our local Honda dealer and they showed me signs all over the car were it has been repainted and that the front windshield has been replaced. There was overspray and paint runs all over the car that I should have noticed. This was of course not disclosed when I purchased the vehicle and my lack of expertise really cost me. So I call the dealership and talk to Lakeem who sold me the car. He says that he's with a customer and will get right back with me and of course never does.I wonder how many people on here that gave positive reviews don't even know they purchased a wrecked vehicle???Don't do it!!! The prices are great but there's a reason.

A pleasurable experience!

Everyone on staff was professional and truly appreciated my business,They effortlessly made my purchase flawless.Mr Jackson, my sales rep was dialed into my needs from the time her answered my call.Thank you Mr Alex for working with me on all of my options.I found the gentleman who processed my paper work extreme professional and kind.I will recommend Automax Atlanta to all of my family and friends. Nan Richardson

buy a used car for my brother

great selection of cars. Alex was great help work with us for few days to get a great deal for us im going let my family & friends know for their next car go buy from him . keep up good work

A great service

My son found Automax Atlanta via google searches online, in the hopes of purchasing a nice used vehicle for college, however, when we got there, I ended up leaving with a 2013 ES350 Lexus. I received great service from Alan Hudda.. He was very professional and patient with me in making a wise decision that fit my budget. I recommend this dealership to anyone looking to receive great professional service and well priced off-leased and used vehicles. My son is driving my 2003 Landrover... so this story ends well for everyone. Thanks Alan for great customer service and satisfaction overall.

Friendly and quick

Incredible selection! Alex was very friendly, and accommodating to my schedule and time. I will buy my next car from Automax Atlanta. You should too!

Friendly and quick

Incredible selection! Alex was very friendly, and accommodating to my schedule and time. I will buy my next car from Automax Atlanta. You should too!

Well priced cars, Quality customer service

I found Automax Atlanta through an ad online. They had a very well priced cars, in particular, a 2012 Honda Odyssey that I was interested in, so I went to test drive. Overall the car was in very good shape, but need a couple touch ups (side fender, chipped mirror, break pads a bit soft, etc). Alex was my sales rep and he was very accommodating, and worked hard to meet all my requests to get the car in the shape I wanted to purchase. He was very friendly, professional, and responsive. I had a good experience with AutoMax Atlanta, and purchased the 2012 Honda Odyssey. I would recommend you ask for Alex if you shop there. He will do everything he can to get you what you need.

Well priced, but needed more work

I found Automax Atlanta through a Car Gurus ad online. They had a very well priced cars vs the market in the area, in particular, a 2012 Honda Odyssey that I was interested in, so I went to test drive. Overall the car was in good shape, but need a couple touch ups based on my own inspection (side fender, chipped mirror, break pads a bit soft, etc). Alex was my sales rep and he was very accommodating, and worked hard to meet all my requests. He was very friendly, professional, and responsive. Post sale, the back brakes started squeaking really bad, and I was told by multiple auto parts stores, and a mechanic friend, the back rotors were shot and need to be replaced. Also, the new brake pads they put put on were cheap (semi metallic), so I had to replace those with better quality ceramic pads, to quiet the braking as well. I had to come out of pocket an extra $250 total, post sale, to get it in the right condition I expected before I drove off the lot. That being said, they cars are well priced, and they are used, so you have to expect imperfections. I would just suggest if you shop here, make sure you or your mechanic ask all the right maintenance questions up front, and the proper service is deployed, before driving off the lot. In the end, I still got a great car at a great price, but should have been a bit more diligent in my inspection, with the price for the car being lower than normal. Live and learn.

Happy with purchase

We are very happy with our Honda Odyssey. Alex was very informative and a great help throughout the entire process. We would definitely recommend this dealership to others as they have a great selection of vehicles(with low mileage).

pleasant with many options

Alex was very helpful and patient with alusl my questions and concerns. He showed me lots of options and worked with me on financing and buying the best car for my family. The manager was also very accommodating in closing the deal. I felt like they were upfront in the deals they could make without the typical sales tricks and delays. I am pleased with the experience and would highly recommend them.

Automax made my experience easy!

I purchased my 2011 Lexus IS 250 just over 2 weeks ago at Automax and had a great experience. I had been shopping around for this model car at the dealers in town and at Carmax, and even test drove a few elsewhere. My search brought me to Automax because I couldn't find the color combination I wanted anywhere else. I came across Automax through my online searching and found the car I was looking for, as well as a killer price. I live in downtown Atlanta, so Lilburn seemed like a hike, but really not much further than any other dealership. I do a lot of research before buying a car, and this car, and it's history was right on par with what I wanted to buy. I called and spoke to Stanley the day before I stopped by, and he was ready for me the next day when I came to test drive the car I found online. I didn't feel any pressure whatsoever, and the finance experience with Anna was great, she is so sweet. During and after the purchase of the car, I have to say that Stanley really followed through with what he said he was going to do, and I truly appreciated that. Also I have to give a heads up to the woman that works on titles, I called a few times and she was always friendly and ready to answer my questions. This is not a gold lined Lexus dealership with a snobby staff, but Automax is certainly worth it's weight in gold. Ps, I absolutely love my car, just make sure you do your research beforehand. The only reason I didn't give all 5 stars across the board is because I didn't get an answer to an email I sent, so there is always room for improvement.

Look Closer

I recently bought a car from Automax and I am pleased with my purchase.However that being said, when I originally called about the car, I was told by Stan, that the car was in good condition, everything worked,and the only blemish was the fading of the paint. When I arrived at the dealership, I noticed a 16 inch piece of door molding that was missing. I asked and received a shrug. Later driving the car home, I learned that the speedo and tach did not work. The check engine light was on, radio and passenger power window did not work.and a damaged battery was placed in the car. I would go back to Automax, however I would be more diligent in assessing my purchase. Scott Prescott

Good experience

Bought a used 2012 Hyundai genesis from automax. Worked with Alex and Omar who were genuine people and friendly, after negotiations of course. They did what they could to make the deal happen. Definitely would recommend this dealership.

Car purchase with Character

I bought a 2012 Honda Odessey for my wife and Alex was tremendous at walking me through each car, telling me all the specs and even pulling each car into the sun, he also mention that one of the cars had a fender bender, which I thought was exteremly honest.I would not have known, he also washed the car himself as the detailer had went home for the night and he wanted car to look nice as I was surprizing my wife..class act Alex is.Omar was great at getting me an amazing interest rate, and working fairly with me on my trade in even after the deal the was done, I had signed all the paper work and was leaving when Omar found me another bank that would do it for 1% less,, LET ME BE CLEAR... deal was done, paperwork signed, I was leaving, he didnt have to start over (on his day off) to save me a few dollars but he did period.. CharacterJeff Farr

It's like they already knew me..

I was searching for my car for several months, visited six dealerships in person to get my car appraised, and to test drive my (future) vehicle. None were the color I wanted. I randomly happened to check cars.com one last time before I made a trip out of state. I believe Allah provides, when your heart is pure. The car I wanted in the rare color I wanted, with super low mileage, in excellent condition, and it was the upgraded model for the same price. They beat out CarMax trade in value just to help me get the car. The only thing that kept it from a perfect rating, was my OCD in cleanliness. I would have liked to see the car be a little cleaner. Then again, they just put the car up the day before I visited.But hey it wouldn't be a helpful review without some way to improve! And it's honest!Not only would I do business again, I will be calling for their advice on keeping the car in mint condition because they know what they're doing, at least for my car!

Great Experience

Annette Wiggins was great, very friendly and knowledgeable ! There were many quality vehicles to choose from. The manager/owner gave us a good price on trade the first time, we did not have to haggle over the amount. The financing was quick, Anna did a great job! Great experience! If you are looking for a late model used auto I highly recommend this dealership!

Dishonest, Untrustworthy, and Corrupt

I initially wrote a nice review about Automax Atlanta and Alex Lakhani until I had to deal with him a second time. I purchased a 2012 Honda Accord in March 2015. The car had under 20K miles and I was repeatedly told by Alex Lakhani that the vehicle was still under warranty. This warranty was a concern of mine because I pointed out to Alex on several occasions that the rear seat/trunk pass through was broken. Alex told me that I could easily go to a Honda dealership and get it fixed because the car was under warranty. I didn't receive a reduction in the purchase price.Now June, I went to the Honda dealership in Gwinnett a few weeks ago to get the oil changed and fix the rear seat/trunk pass through. I learned that not only was the rear seat/trunk pass through broken, but the folding rear seat was not locking into place. I was also told that the warranty on the car expired in December 2014. I had to pay for the repairs.When I confronted Alex about his lies, he proved to me that he was dealing with simple logic by stating that the warranty does not run until the model year (2012), not before. Knowing that my logic is far superior to Alex, I know that the warranty begins to run when the car is originally purchased and that is is plausible that my 2012 car was sold to its first owner in 2011. Its more than plausible that the car was sold to the first owner in 2011 and the warrant expired in 2014.In addition, the car did not pass the emissions test on the date of purchase. I had to paid for a second emissions test a few days later (in March) with the promise from Alex that I would be reimbursed. The car passed the second emissions and I was told by Alex that the report was on its way to the Georgia Department of Revenue for my tag. I did not receive my reimbursement until May, and that was after I called to inquire. Furthermore, I did not receive my tag until the expiration date because no one from Automax bothered to call and let me know that my tag was ready for pick up. The moral of the story is review the vehicle's title history, not Carfax, before you purchase the car. Don't ever trust a car salesman, especially Alex Lakhani, and don't shop at Automax Atlanta. The car runs well and I enjoy it, but I must give all of the credit to Honda.Thank you for nothing Alex.

Great Experience

Annette Wiggins was great, very friendly and knowledgeable ! There were many quality vehicles to choose from. The manager/owner gave us a good price on trade the first time, we did not have to haggle over the amount. The financing was quick, Anna did a great job! Great experience! If you are looking for a late model used auto I highly recommend this dealership!

Great experience

We had a wonderful experience with Lakeeem. He was friendly and knowledgeable and the dealership had many options to choose from. We are very happy customers. Would highly recommend Lakeem and Automax!

Great car buying Experience

Professional service in every area ... Quality car, Great deal. Stanley, my committed salesman delivered my new car to my home on his day off. The experience was very pleasing and I am recommending this dealership and salesman to others. Thank you Automax Atlanta team and a special thanks to Stanley Lalani. Alonzo

QUICK AND PROFESSIONAL SERVICE

My experience vehicle searching ended with Lakeem Jackson once he asked what type of vehicle I'm searching for! From that point on, his dealer knowledge and sincere concern for me as his customer was second to none! He gave me options and alternatives to what I needed which sparked my interest in the inventory on the lot and made me want to stay until I found exactly what suited me and my family! Extremely friendly and professional. I hereby rate Automax and Lakeem...5 stars! Thanks for all that you do!

Great vehicle but in poor condition!

I should of had "my" mechanic look it over throughly before purchasing! I was promised zero rust but unfortuantely it's full of rust underneath. Also, I had to return to the dealership due to breaking issues. They kept me waiting for three hours while they supposedly corrected the problem, and it wasn't. Even the air filter was absolutely filthy; I've never seen one more dirty! The bottom line is I had to put $500 in for both front and rear breaks to be replaced to include the rotors, air filter replacement, oil change and transmission flush. I should point out that this is a newer vehicle.I feel deceived especially due to the rust. Also, while i was waiting for my supposed break repair, a previous customer had come in ver upset with finding out that her vehicle had so much rust that it had to be under coated! My reccomendation is that you have the vehicle looked over by an unbias mechanic before purchase!Unsatisfied customer

Great and fast!

I had a wonderful experience dealing with the Automax Atlanta team. I got a great deal on a used mini van with wonderful customer service. I would highly recommend them!!!

The Best Car buying experience ever

For the Car I bought, I searched the internet, found the car, printed the price offer and was at the car lot the next day before they opened. First of they open at exactly 9am, the car I wanted was there in front just like it was advertised online. i was test-driving at 9:10. The whole car buying experience took a good 2 hrs. after straightening out a hiccup with my loan application. which was my fault.. but the sales rep, and financial manager were top notch.. they go out and beyond to get you a good APR. I got a lexus es350,with very low miles and the greatest deal on an extended warranty. I will definitely be going back for an upgrade and they also offer outrageous trade in value. This place is My car buying hidden secret.

best Car buying Experience ever

For the Car I bought, I searched the internet, found the car, printed the price offer and was at the car lot the next day before they opened. First of they open at exactly 9am, the car I wanted was there in front just like it was advertised online. i was test-driving at 9:10. The whole car buying experience took a good 2 hrs. after straightening out a hiccup with my loan application. which was my fault.. but the sales rep, and financial manager were top notch.. they go out and beyond to get you a good APR. I got a lexus es350,with very low miles and the greatest deal on an extended warranty. I will definitely be going back for an upgrade and they also offer outrageous trade in value. This place is My car buying hidden secret.

2011 Lexus ES350 (white)

Stanley was a great representative. Some people have arrogant people working at dealerships but Stanley was very friendly and if I went there again, I would like to deal with him.

Buying a used car

Stanley was extremely helpful, very informative, no pressure, and he really tried to meet our demands. He made sure to show us what would work for us. Results, we have the car that not only we needed but also that we wanted. Thank you Stanley. I really recommend this dealership since everyone was eager to help us.

Buy a car join the family

Stanley is the best. No pressure, yet very informative. Customer service is everyone's first priority. No one tries to slide anything in on you, but actually make sure you have what works for you. I will be a repeat customer.

financing

Had great customer was. But was told I was approved and emailed saying I was approved. But later was told I wasn't approved by the bank. Which I didn't understand at all

Great Car Buying Experience

Needed a minivan for my brand new family and needed it fast and hassle free. Great website showed me exactly what I wanted. Upon arriving, dealt with Alex who got us driving home in the minivan I wanted in an hour and fifteen minutes. No hassle. Super friendly. Went above and beyond in all respects. Highly recommend!!

Lexus ISF

I was an out of state buyer, about 800 miles away, when either talking on the phone or over the email, they would answer my questions but not all, try and dodge them or never supply a truthful answer. Car reported minor accident when it had about 500miles, service records were from Lexus but not seeing the car in person just Stanleys comforting word of "just regular wear and tear" I flew out there to finally buy it after putting down a deposit. After owning the car for couple of days I started noticing problems so I started looking in detail at things, Stanley regular wear and tear turned into missing under-panels ($900), messed up all tires due to not done alignment ($1000), rear 255's switched to front and front (235) to rear, they would not fit correctly and would hit the control arm when turning. Front windshield being badly replaced, front bumper not lining up with fenders, fenders not lining up with hood, paint overspray so car was in some kind of collision, rear bumper not lining up with rear fenders and trunk-lid, drivers side door seemed like they were pried open by something, thus not correctly line up and now emitting annoying rattle on every pothole.Please pay a dealer mechanic or a certified mechanic to inspect the car before you buy, these people however nice they seem, they are not your friends nor are they even remotely honest, they are scammers. STAY AWAY FROM THIS DEALER!

What Can I say, It was Pretty xxxx Good!

Experience was overall strong. Stanley was very knowledgable about Lexus and setting expectations around the whole car buying experience. Thank you to Stanley and Automax!

EXCELLENT DEALERSHIP

I am happy with purchased from Automax.The have great selection of car,and the prices are lover comparing to other dealership.The staff is very friendly.Thanks...

Great great experience in a flash

Needed a good set of wheels in a flash. Had looked for a couple weeks all over the Atlanta area. Was hassled by the big car dealerships to the point of exhaustion. Worked with Stanley, who was absolutely calm, cool, honest, and no bs, that you get everywhere else. Stanley and Ana worked quickly to get financing at the end of the day, and made it all happen, with the upmost professionalism. Great car, great service, from super nice peoplethats what you will find at Automax.

Good prices

Good prices.. We were well taken care of... A few issues with vehicle that were all resolved by Lakeem Jackson. Overall a good experience and would recommend.

2013 Toyota Tundra

We drove 2 1/2 hours to get to this dealership. It was well worth the drive. We got the absolute best deal The selection of vehicles is huge. There are VERY NICE vehicles on the lot. The staff is very friendly. Our salesman was Omar. He had a great sense of humor and great personality. We would HIGHLY recommend anyone on the market for a vehicle to shop at Automatic Atlanta. You will not be disappointed. We will definitely be back for our next vehicle.

The Mitchells

We drove 2 1/2 hours to get to this dealership. It was well worth the drive. We got the absolute best deal The selection of vehicles is huge. There are VERY NICE vehicles on the lot. The staff is very friendly. Our salesman was Omar. He had a great sense of humor and great personality. We would HIGHLY recommend anyone on the market for a vehicle to shop at Automatic Atlanta. You will not be disappointed. We will definitely be back for our next vehicle.

Great Car Buying Experience

I was looking for a car for my daughter on AutoTrader.com, and I saw one at Automax, so I came to check it out.Alex came out to greet me, showed me the car, explained all of the features and history of the car, then let me test drive it. Alex was very professional and pleasant to deal with!Brought my wife back for her to drive it and look at it, she liked it, so we purchased the car.The young lady in the office who handles the paperwork was very nice, as was the rest of the staff with whom I interacted.Alex got the car washed, vacuumed, gassed up, and ready to go while I was doing the paperwork.From the time we decided to purchase the vehicle, we were driving off the lot within 45 minutes or so.All told, it was a very pleasant experience in purchasing our vehicle from Automax Atlanta, and I would highly recommend that others come here to purchase a vehicle!

Quality Inspected?

"At Automax Atlanta we offer our years of expertise to provide our clients with a highly sought after, quality inspected, enjoyable vehicles". The statement above is the dealerships first line in "about us"...I am not sure about the quality of inspections because I purchased a 2008 VW GTI , with an intake modification. Now, I understand about buying "used" etc. etc. but where I get upset is the fact they "checked" out the car and "no faults were found". Well, I test drove the car, and it had a few issues, which were addressed and corrected; I commend them for this. However, 3 days later, I experience "hard shifting" and a check engine light come on. I take it to a VW dealership and have the 80k (car was at 77k) check up because I assumed this is what was needed at this mileage. During the check up, the mechanic ran a diagnostic test, and more than 22 faults were discovered. How can this be?? Hmmm...so, I find out the options are: replace the ECM or part, by part...I replace the ECM ($1400). I then get to find out the real problem is the shift sensor...yep located inside the tranny ($800 without labor THANK YOU VW FOR BEING VERY NICE). Now, I am racking up maintenance issues...ONE WEEK IN! So, instead of taking the dang car back, because, you know "used" blah blah blah...I get the car fixed. I then contact Omar about my issues and was told "forward me the invoice and I will see what I can do (did that on 19 October)...sent another email a week later to follow up...as of today, I have heard nothing!! I don't expect a full reimbursement, but xxxx, something...maybe a month's payment, 15% of my out of pocket expense...something. I would recommend taking your purchase to an off-site mechanic before purchasing. Although, these guys are very nice, I don't trust the mechanics or the lack of getting back to me (COMMUNICATION). A simple (Shawn, we cannot help you) is better than silence.

review

I came to check out a car I saw on Auto Trader. When I got there. I received fast service. A sales person named Mario helped me. Was very helpful. I would say check this place out. Alot of cars to choose from

Way Better than the 'big name' Dealerships!!!

Stanley is the man!!! He had outstanding customer service. They carry a huge selection of almost every brand of vehicles. He got me a super low interest rate and a GREAT DEAL on my trade in! As soon as I walked in I felt comfortable. I definitely recommend you stop here before going anywhere else.

very happy

I am a widowed mom who is used to be taken advantage of because I do everything on my own. However, my salesman, Alex, did not take advantage of me and my situation. He was patient, flexible, and even went the extra mile to put me in the vehicle I wanted. I highly recommend Alex to any ladies who are wary of being duped because of car shopping alone. He's a nice man and my purchase was pleasant. Plus, there was no haggling or sneaky sales tactics. I highly recommend this dealership and specifically Alex.

Awesome Experience

I had the most pleasant and AWESOME experience at Automax Atlanta. Lakeem was my salesperson . His honesty and Omar's excellent customer service was greatly appreciated. They made my car buying an AWESOME experience. I will recommend them to friends and family.

"Awesome Experience"

I had the most pleasant and AWESOME experience at Automax Atlanta. Lakeem was my salesperson . His honesty and Omar's excellent customer service was greatly appreciated. They made my car buying an AWESOME experience. I will recommend them to friends and family.

Great deal - good service

Alex was great to work with. We got a great deal. We did have to do maintenance on van but that was to be expected.

Great Experience

I found Automax on Autotrader.com. I like to buy cars often but I HATE car dealerships. They can be predatory. However, at Automax, they allowed me look at my own leisure and when I found a car, they brought me the keys and told me to enjoy the test drive. Stanley was my salesman and he was awesome. We talked about price and he offered me a good deal on my trade and was still willing to work with me on price. We were able to meet in the middle without going back and forth to a finance manager. Omar was also very friendly and non aggressive. We were in and out in less than two hours and driving home in a new car. Even after the sale, i've had contact with Stanley. He has always been very nice and professional. I will definitely visit Automax again.

Fantastic Experience

I found Automax on Autotrader.com. I like to buy cars often but I HATE car dealerships. They can be predatory. However, at Automax, they allowed me look at my own leisure and when I found a car, they brought me the keys and told me to enjoy the test drive. Stanley was my salesman and he was awesome. We talked about price and he offered me a good deal on my trade and was still willing to work with me on price. We were able to meet in the middle without going back and forth to a finance manager. Omar was also very friendly and non aggressive. We were in and out in less than two hours and driving home in a new car. Even after the sale, i've had contact with Stanley. He has always been very nice and professional. I will definitely visit Automax again.

First Time I Bought a Car and Left in a Good Mood

After looking at AutoTrader.com it appeared Automax had two or three cars I was interested in taking a look at along with taking a test drive. They provided numerous photos of the exterior and interior of the cars on the web site which helped narrow down which cars I was interested in prior to driving50 miles to take a look at the cars. When I called to see if the cars were still available I asked to talk to Stanley based on reviews I read about him provided by other car buyers. When I arrived at the dealership Stanley told me there were three cars I might want to look at but he mentioned one in particular as it had lower mileage, had more leg room not to mention it looked like new even though it was a 2011 Infinity convertable. We went for a test drive I liked the car and told him what I thought the car was worth factoring in my trade. Stanley went to bat for me and we were able to work out a deal in about 15 minutes. I also qualified for 1.9% finacing which I thought was terrific. I'd recommend working with Stanley as he is knowledgeable, fair and customer oriented. All in all it was the first time I bought a car where I left in a good mood.

Upfront and Painless Buying Experience

With all the horror stories around used car shopping, Automax was a wonderful surprise. They weren't pushy and answered all questions honestly to help me reach a decision on a purchase. During the price and terms negotiation they were reasonable and met me halfway around my concerns. Stanley Lalani provided excellent customer service throughout the process. Every used car has its issues, and Stanley was honest and upfront at all times with my questions. He went out of his way to help me get the vehicle inspected and to make sure it was the right purchase for me. I hope to see them grow their business over the coming years - we need more honest and straightforward dealerships like Automax here in Atlanta!

Found It !

Had a hard time finding the right color combination we wanted . FOUND IT AT AUTOMAX LILBURN .They had more selection then the Lexus . Friendly folks ,easy to work with, Thanks guys .

sold me a car without EMISSION!!

Title says it all... took a month to fix it n returned wit scratches on the fenders worst dealership experience... Started dealin with lakeem with is an alright guy till i ended up with omar which made remarks of his co-worker about him a lier and to not believe lakeem,,,? What kind o f sales manager says that about his co worker... took nearly a month to fix it and a door that still isnt fixed to this day.. left me with 11miles to E after i had to go pick my truck up near gwinnett fair grounds.. the truck had sign that had been used for regular drives with trash inside.. and unbelievably they still asked why i wrote such a bad review. NOT PROFESIONAL AT ALL.. I regret buying here do not buy here save yourself the trouble...

EXCELLENT!!!

I had the most pleasant experience with Automax Atlanta. I had been working with Stanley (via telephone) for several weeks on a car I really wanted to purchase. Stanley was wonderful to work with. Very knowledgeable about Lexus (which was what I wanted to purchase), friendly, caring and honest. Stanley is an excellent sales person but more importantly he listened to what I wanted and never tried to put me in another car besides the one I wanted from the beginning. After we made an agreement I then worked with Omar who is also awesome! These people are kind, trustworthy and honest. I'm a single woman so the trustworthy and honesty are very important to me. They noticed that the car I was purchasing really needed newer tires for safety reasons. This impressed me because they cared. It get's better. Once they were putting the tires on the car they noticed that the brake pads really needed changing. Instead of doing what most dealerships would have done, which would be to say nothing and let me be on my way, they replaced the brake pads for me. Omar literally went to the auto parts store, purchased the pads and then they installed. This spoke volumes to me about the care and character of this business. When I am ready to purchase again I will definitely return to Automax for future purchases. I absolutely recommend this dealership!!!!

All around GREAT experience!!

I had the most pleasant experience with Automax Atlanta. I had been working with Stanley (via telephone) for several weeks on a car I really wanted to purchase. Stanley was wonderful to work with. Very knowledgeable about Lexus (which was what I wanted to purchase), friendly, caring and honest. Stanley is an excellent sales person but more importantly he listened to what I wanted and never tried to put me in another car besides the one I wanted from the beginning. After we made an agreement I then worked with Omar who is also awesome! These people are kind, trustworthy and honest. I'm a single woman so the trustworthy and honesty are very important to me. They noticed that the car I was purchasing really needed newer tires for safety reasons. This impressed me because they cared. It get's better. Once they were putting the tires on the car they noticed that the brake pads really needed changing. Instead of doing what most dealerships would have done, which would be to say nothing and let me be on my way, they replaced the brake pads for me. Omar literally went to the auto parts store, purchased the pads and then they installed. This spoke volumes to me about the care and character of this business. When I am ready to purchase again I will definitely return to Automax for future purchases. I absolutely recommend this dealership!!!!

Great experience, very nice people, recommend

Went to Automax Atlanta at the end of a long frustrating day of used car shopping, not intending to spend much time. Salesman Alex was very easy to talk to, he listened to what we wanted and showed us 5 or 6 cars that would fit our needs. He addressed every concern we had, got us into the right car, and made the application process easy. He even gave my daughter some cookies to tide her over while we talked. Then Sales Manager Omar took over and we had a great time closing the deal--very engaging and fun to deal with. They have great cars, a cut above typical used car dealers. It really is a family-owned business, and I believe we got a good deal and I would definitely go back for another car. Highly recommend.

Very friendly, easy to talk to, great experience

Went to Automax Atlanta at the end of a long frustrating day of used car shopping, not intending to spend much time. Salesman Alex was very easy to talk to, he listened to what we wanted and showed us 5 or 6 cars that would fit our needs. He addressed every concern we had, got us into the right car, and made the application process easy. He even gave my daughter some cookies to tide her over while we talked. Then Sales Manager Omar took over and we had a great time closing the deal--very engaging and fun to deal with. They have great cars, a cut above typical used car dealers. It really is a family-owned business, and I believe we got a good deal and I would definitely go back for another car. Highly recommend.

Great selection! Excellent customer service!

Lakeem was my sales associate, he was very helpful and patient with me, as I was very indecisive regarding the color of the two cars that I had narrowed down my choice to. I spent two days and hours and hours going back and forth with my decision. . Then the experience elevated, I was in the sales manager, Omar's office and had decided on the black Lexus but he could tell that my heart was still with the red Lexus. He said that he wanted to make sure that I was happy. He offered to allow me to purchase the red Lexus and gave me until Monday morning to change my mind. He said if I had a change of heart he would change the purchase agreement and allow me to buy the black one. Thanks for all of your help.

quality cars

I went to various dealerships specifically looking for a Honda Odyssey. The cars here are well taken care of and Omar was very helpful. Thanks!

Very happy and satisfied...

I am happy with purchased from Automax. They have great selection of car, and the prices are lower comparing to other dealership. The people are very nice to deal with.

Unprofessional / DO NOT RECOMMEND

The price was good. I was promised things by Lakeem that was not delivered. Lakeem is very unprofessional and was not truthful about several things.

Thanks Alex

Alex was pleasant and provided great customer service. He was patient and kind and was able to work with out needs and wants. We left satisfied.

First Experience We visited AUTOMAX ATLANTA today

First Experience We visited AUTOMAX ATLANTA today and decided to purchase a vehicle. This is very rare because we usually do not make our decisions for major purchases having visited a location one time. However, we knew what we wanted and the sales representatives were extremely flexible in working with our specifications.

First Experience

We visited AUTOMAX ATLANTA today and decided to purchase a vehicle. This is very rare because we usually do not make our decisions for major purchases having visited a location one time. However, we knew what we wanted and the sales representatives were extremely flexible in working with our specifications.

Outstanding! Outstanding! Outstanding!!!

I wanted to share my experience with you during my visit with Automax Atlanta. It started when I visited them to look at a 2011 Lexus ES 350. The car was very nice but there was also was one available at Atlanta Luxury Motors that I was also interested in so I decided to drive there after I left Automax Atlanta. When I arrived at ALM, the car was not nearly what I saw online. There was damage to the rear bumper and the right mirror was damaged as well. ALM also was selling this car as is- no warranty. Unbelievable!!!. So I drove back to Automax Atlanta and spoke to Lakeem about the Lexus and from there I test drove it. The car was amazing!!! What I like about Automax was that they take really good care of their cars and they was selling the car with the warranty from Lexus still available. The staff was super friendly from salesman Lakeem to sales manager Omar. Anna, the finance manager, work out an outstanding deal for me that i couldn't believe. They were real down to earth people who made me feel real comfortable during the process. For anyone who not sure where to visit for your car buying experience, please visit Automax Atlanta. They will make sure you are satisfied and riding in style!!!!

Great Service

Alex was a great salesman. He helped us in any way possible to get the best deal. Anna with financing really helped us a lot. We were very satisfied with everything.

my review of automax atlanta

I had a great buying experience with Stanley. He was very helpful and knowledgeable and a pleasure to work with. I also enjoyed working with the finance manager, Anna - very friendly and skilled at what she does.

Wonderfull fast experience

Me and my wife found our car on their web site that was friendly and accurate! When we arrived we were greeted by a very knowledgeable sales member who Listened to our needs and suggested a another car that would be a better value for us. Omar, then worked hard to find us the best financing. He explained all of the paperwork in a clear and down - to - earth fashion with no pressure ! He even got us a replacement spare key made on Memorial day! I would HIGHLY recommend this dealer to anyone!

Best Deals in Atlanta

My wife and I have purchased our second car no one can beat there prices and great customer service. If you want a great deal go to Automax Atlanta

Great buying experience

The dealership and employees did everything to make the buying experience. They helped out with everything even after the sale. They made sure all questions about the vehicle was answered. Great people.

Excellent Service!

Excellent service! I called the dealership looking for a car (which was sold the night before) but Lakeem went the extra mile to ask of my interest and was able to find the perfect car to meet our needs. I had the pleasure to work with Stanley who "tag-teamed" with Lakeem to ensure that my needs were met once I arrived. We finished out the deal with Omar who was quick, efficient and wrapped the deal up nicely. I will definitely go back for our future car needs!

Excellent Service

I was extremely pleased with the service that I received. Not only do I love my car, I had a wonderful experience with the dealership. The staff was honest, helpful, professional and friendly. My paperwork was in order when I arrived and the purchasing process was very efficient. I worked primarily with Omar Qureshi but the entire staff was helpful. I would definitely recommend this dealership to others.

Stay away from Alex L; a very aggrivating experience

I have NOT bought a car from this dealership, so I cannot rate my experience, BUT this is because I had a very unsatisfactory conversation with Alex L. Without provocation, he began to raise his voice and yell at me when we were negotiating the price of a car. I asked him if I had somehow done something to make him angry and he said I hadn't; he never offered an apology and seemed oblivious to the fact that he was being disrespectful. He also attempted to lecture me (like I had no idea what I was talking about) when discussing the dealership's fees and the pros/cons of the car he was trying to sell me. Ridiculous. If you want to be respected when buying a car from this dealership, don't talk to this man.

Great Customer Service!!!

Purchased a 2008 Chevy Uplander...Great running vehicle, smooth ride, clean, well maintained. Great customer service, very personable people, with no hidden agendas.. I would recommend this dealership to anyone who is in the market for a used vehicle.

Great Customer Service

I Purchased a 2008 Chevy Uplander, great vehicle!!! Runs good and well maintained. Great customer service and friendly!!! I had an overall good experience dealing with Lakeem and Omar. They were very personable; I would recommend this dealership to anyone who is in the market for a used vehicle.

Bought a 2011 Honda Odyssey

We bought a used 2011 Honda Odyssey Ex-l and had a great experience at Automax. Lakeem, our salesman was friendly and easy to deal with and everyone we encountered at the dealership were courteous and made sure our buying experience was a good one. The price was good for the vehicle we purchased and we found a small problem with the car but they fixed it immediately with no issues. I definitely recommend Automax.

Best Car Buying Experience!

Omar provided one of the best cay buying experiences I have ever had, I got a great deal, and the process was hassle free! I would highly recommend Automax Atlanta to anyone and everyone if you're looking for a great deal and an experience. They have amazing selection of cars, and customer service was fantastic. I saw the car on their website, and went it to go see it and test drive it, and unlike most of the dealerships, everything was just like it was mentioned in the ad. I will definitely be going back and purchasing my next car from Automax Atlanta again!

Best Car Buying Experience

Omar provided one of the best cay buying experiences I have ever had, I got a great deal, and the process was hassle free! I would highly recommend Automax Atlanta to anyone and everyone if you're looking for a great deal and an experience. They have amazing selection of cars, and customer service was fantastic. I saw the car on their website, and went it to go see it and test drive it, and unlike most of the dealerships, everything was just like it was mentioned in the ad. I will definitely be going back and purchasing my next car from Automax Atlanta again!

bought 2011 lexsus si 250c

Car was as shown in the pictures. My wife and I are very happy with the car. Stanley was very professional and answered all my phone calls in a timely fashion. The car was delivered to my house by a very professional truck driver. Everything about the purchase of my car has turned out very good. Jim Hanneke Hattiesburg, M s.

bought a 20111 lexsus is 250c

Car was as shown in the pictures. My wife and I are very happy with the car. Stanley was very professional and answered all my phone calls in a timely fashion. The car was delivered to my house by a very professional truck driver. Everything about the purchase of my car has turned out very good. Jim Hanneke Hattiesburg, MS.

Great Used Cars!

I worked with Alex and he was very friendly, he worked with me to get the price I wanted for my trade and got me into an awesome honda accord for a great price. Alex is a true professional and I would definitely go back to him I'm future

Recently bought a Ford Mustang GT

My recent experience with Automax Atlanta was very good to say the least. I purchased a used Ford Mustang GT convertible from them last week. I think the basic misconception is that when you buy a car used, you expect things to be close to perfection on a car. However realistically, its rare that you will find perfection in a used vehicle, especially at a given price. Automax's cars are very affordable. Given that, my car had a few MINOR issues and concerns that ALEX and STANLEY addressed right away that sold me on the car completely. Their willingness to accommodate the customers needs and do their very best to work with you until satisfaction is unmatched. My car was 'sold as is' but is actually being worked on as we speak as apart of the agreed upon price. All minor work (meaning none needed under the hood or on the exterior of the car). The car was beautiful to begin with and the engine has the sweetest sound. And It'll be as close to new as possible when they finish putting the final touches on it! Thanks Alex! Everybody there is honest, they're good people, and hard workers!

super accommodating!

Alex, my sales person, was super nice and helpful during the whole process...from the moment he let me view and test drive the vehicle I was looking at, literally to the moment I was driving off the lot with that vehicle. There was never any pressure to buy the car, he just gave me whatever answers I needed. Even while waiting, he found a phone charger for me that would fit my android because my phone was dying. In addition, he agreed to tow my old, non-driveable car back to their place, so less worries for me there as well...AND on top of all that, Alex offered to help me bring back the rental car that I'd driven to AutoMax back to the rental place, so that at the end of the whole process... I was able to drive off the lot having a huge amount of stress lifted off my shoulders in my new vehicle! The rest of the employees were also very helpful, trying to make this process as painless as possible...I would definitely recommend this place to anyone looking for a car!

Excellent Financing options

Very confident in their finance options. Got me approved in 30 min and delivered my vehicle to my home as a courtesy. Extremely close to my credit union interest rate. No haggle on pricing, best price within a 100 mile radius.

fantasic all the way around

All of the staff were extremely friendly. Orlando went above and beyond to assist me. I appreciated Anna's help and also the manager Omar! I'm extremely pleased with my purchase and the professionalism of this dealer.

All of the staff were extremely friendly. Orlando went...

All of the staff were extremely friendly. Orlando went above and beyond to assist me. I appreciated Anna's help and also the manager Omar! I'm extremely pleased with my purchase and the professionalism of this dealer.

Worth the ride!

We drove from Macon to visit this dealership. I have to say it was worth the drive! Stanley knew who we were when we pulled up and had the keys for the vehicle we wanted in hand. They are very honest, not pushy at all. The cars really sell themselves because the prices are great! The vehicle we wanted was priced about $4000 lower then surrounding competitors in Georgia. Great selection of Luxury cars. Go see Stanley!

Wonderful experience

Lakeem was a wonderful sales person and very professional. He really did work with me in buying my lexus to make sure everything was set up the way I needed it to be. He was not pushy at all which is the problem that I have with most dealerships. He wanted to make sure I had what I wanted and needed. Thanks Lakeem! I wish there were more sales people like you!

Excelent

This a great dealership to work with they were very knowledgeable and helpful. They gave me very courteous service and everyone was very friendly and helpful.

Poor Response

Sent a very detailed email via CARS.com with trade in info and questions regarding their MB E500 for sale. Nearly 30 hours later (weekday time frame) I got a very generic "we have the car, call if interested". No response to any of my quesitons or attempts to contact my cell phone.

nakeela

I had a very great experience at automax customer service was great price was right I would recommend friend anytime Thanks for working with me Omar

We looked for weeks for the right vehicle and got very...

We looked for weeks for the right vehicle and got very lucky to find the one we bought from Automax. We called and got very prompt service over the phone by Lakeem Jackson! Then when we got there everyone was very hospitable; it felt like going to a friend's house. They did EVERYTHING to help us get what we wanted. We made all of the decisions with out being hassled to get something that we did not want or need. Typically when one goes to a car dealership, it is not a pleasant experience. My husband did not want to look for a car because he did not want to deal with being harassed or pushed into things that we did not want or need. We were both completely surprised by the experience at Automax Atlanta in Lilburn, GA. I have NEVER done a review on a dealership because I was taught that when you have nothing nice to say you should say nothing at all. We LOVE Automax Atlanta!!

Great customer service great price and clean cars....

Great customer service great price and clean cars. Friendly atmosphere and I would really recommend automax to all my family and friends. Really impressed outstanding

2006 Nissan sentra

ORLANDO IS A GREAT SALES PERSON. I TRUSTED HIM IMMEDIATELY. I MET HIM A COUPLE OF WEEKS AGO WHEN I FIRST STARTED SHOPPING AROUND FOR A CAR AND CAME BACK TO HIM. I FELT VERY COMFORTABLE WITH HIM AND THAT WAS VERY IMPORTANT TO ME. I WOULD RECOMMEND HIM TO ANYONE I KNOW WHO IS INTERESTED IN BUYING A CAR! IT WAS A WONDERFUL EXPERIENCE! I WOULD BUY MY NEXT CAR HERE, IF HE'S STILL HERE!