Autohaus Lancaster, Inc.

First Class

Today my wife and I purchased our third Audi from Autohaus and we couldn't be more pleased. Hernan Diaz-Egg handled our sale and was professional from start to finish. He worked with us to find the best vehicle for our needs at a price that worked for us. This is the second Audi that we have bought from Hernan and would not hesitate to recommend buying a car from him and Autohaus.

Routine service and recall work

I was able to schedule an appointment at my convenience. They provided a free loaner car, and my car was washed and ready-to-go when promised. Matt was on top of things from start to finish, so everything went well.

No Dealership will treat you better

I recently purchased my second vehicle from Autohaus. The first was from their VW side in late 2014, and now I have experienced the Audi side. The experiences has only gotten better since 2014 after they renovated the complex. Sales: Hernan Diaz-Egg is the best salesman I've dealt with, bar none. Not only does he go above and beyond his call of duty, but he does so without being invasive. Rather than hammer me with phone calls and emails during a busy work day, communicating via texts results in a non-pressure sales experience in comparison to the usual dealer-buyer relationship. This is just my experience as a millennial; Those who would rather a more personal 1-on-1 relationship will certainly get it if desired. My brother has also purchased from Hernan, coming down from Allentown just to buy here, and would sing the same aforementioned praises.Service: The service department has always delivered on their work. While we all understand the pricing of these vehicles are much higher than your basic Japanese car, the price is not out of line. I regularly use their shuttle service downtown. I only wish that they would offer a shuttle back within a certain range of their dealership (nothing and Uber can't fix though). The waiting area is very nice and they even have an antique car collection downstairs to help you burn some time waiting.Overall - Autohaus will never leave you in the dark. There would not be this many rating on a website without the unique buying experience they offer.

Oil Change

My Vehicle was service well. I had some light that were flashing and all that was fixed. My was cleaned and I was supplied with a detailed writing of what needs to be repaired in the future.

Audi A4 Purchase

I worked with Hernan Diaz-Egg and he was very helpful and honest. Hernan explained all the features on the vehicle. His follow-up and communication throughout the process were excellent. I would definitely recommend working with.

Audi SQ5 Purchase

We worked with Hernan Diaz-Egg and he did a fantastic job. The price negotiation was very straightforward. Hernan was very thorough and explained all the features on the vehicle. His follow-up and communication throughout the process were excellent. We would definitely recommend working with Hernan.

Very satisfied

I am very satisfied with my purchase of my 2006 audi a4. He was very helpful with helping me out with the car. Hernan even stayed later than he was supposed to, to make sure that all my paperwork was correct and everything went okay. I would definitely recommend buying a car from the lancaster autohaus. I look forward to getting another audi from them down the road. Thanks once again Hernan, you the boss!

Purchase

Couldn't have been happier with everyone.!!!!!! We would recommend to family and friends

Hassle free experience with top notch service

I just leased a new Audi Q5 from Autohaus. Hernan took excellent care of me. I was VERY nervous, as I haven't had my own car in two decades...for 20 years I have had a company car. Hernan took me on a test drive, fully explained the Q5 to me, answered all of my questions, and followed up, but there were NO high pressure tactics applied. I am exceedingly grateful for his and Autohaus' professionalism. I checked into two other brands, test drove, got quotes. By far, Audi had the best deal and the best service. Such a pleasant experience, start to finish.

Audi Lancaster

Hernan helped me with purchasing my new Audi Q3. He was amazing throughout the process and was more than willing to go above and beyond to help. I wouldn't hesitate to get another car from him in the future. Great experience!

Audi Q7

Absolutely wonderful experience with Hernan Diaz-Egg!

Prompt, personal, helpful, timely and fair priced service!

Without exception and throughout the past twenty plus years, I have received excellent sevice in every respect, with my Audi and Volkswagen cars, with very few exceptions. This is why I stick with Autohaus Lancaster!

Fantastic used car buying experience

I had the pleasure of working with Hernan at Autohaus Audi for the purchase of my used Q7. I appreciated the time and detail that he paid towards the car buying experience. His transparency, availability, and advocacy were all areas that Hernan demonstrated his role as more of a sales consultant vs. a commission-driven car salesman. I look forward to the opportunity to work with Hernan and Autohaus again.

Long time

The service/sales group have been taking care of me since 1974, and still going strong. It has been a pleasure to deal with the entire group.

15000 maintenance

Everyone went out of their way to make sure I was completely satisfied with my visit. Would recommend Audi service to anyone needing service for their Audi.

2012 S5

My salesperson Hernan Diaz, went above and beyond in every way! Keep up the good work!

Amazing Audi Q3 Experience at Audi Lancaster

My wife and I just purchased a new 2016 Audi Q3 from Audi Lancaster July 2016 from Hernan Diaz-Egg. He was very helpful in making us feel comfortable with this purchase. He took us both for a test drive and was very eager to explain the features and inner workings of this Audi. We both were impressed with his depth of knowledge and sincerity. He made the negotiations very pleasant and the purchase and financing stress free. We were able to get an amazing car at a fantastic price with excellent customer service with Hernan. He has won over our business. We made the purchase the same day as our visit to the dealership. Thank you Hernan!

Autohaus Audi Lancaster

Autohaus Audi is a five star dealership. Hernan Diaz made the car buying experience an absolute pleasure.

2nd purchase from autohaus

autohaus is great to deal with. this is my 2nd purchase from Hernan in the last 2 years, likely will buy another car there in the next year or two again. I would have no hesitations recommending them to anyone. The new/updated facility is great too! The museum kept my daughter entertained while we were handling paperwork etc.

New Car

Great experience, good deal, was willing to make it work.

Couldn't be any happier

Hernan was awesome and couldn't have been any better. He answered all of our questions was very helpful! Would recommend him to anyone who goes to Audi of Lancaster. The whole staff was fun and very friendly.

AudiA3

Overall, I am very happy with my buying process with Audi! My salesman was awesome!!! I highly recommend H!!!! I absolutely love my A3!!!!

Autohaus Lancaster

Excellent service. This is my second car buying experience at this dealership. I will Always return.

Smooth Experience

I worked with Hernan Diaz-Egg and he was great. He's very responsive and helped make the process smooth and painless. He even followed up days later to see how everything was going with the car. I highly recommend.

Great Experience!

I had a great experience with buying my new car from Autohaus. I would like to thank the dealer and Hernan Diaz-Egg for all his attention and friendliness towards helping me find an amazing new car. From the negotiations to the delivery date, he made buying a car a smooth and exciting experience. I will definitely return to Hernan and Autohaus to buy a new car in the future!

Helpful and knowledgeable salesman

Working with Hernan Diaz Egg has been a pleasure. We purchased a Q7 and found him to be experienced, knowledgeable and very accommodating. He stressed how important it is that is customers be satisfied with their purchase and he is willing to work with them at any time they need assistance. We are confident that he is sincere. We are VERY new to the car,but so far the experience has been 5 stars all the way.

A FIRST CLASS AUTO LEASING EXPERIENCE

WoW! I just had the most satisfying car buying experience. Of course, it helps that the new 2016 Audi A7 quattro Tiptronic is a remarkable machine that I am thrilled to have acquired. But this review is really not about the car itself, but rather the pleasure that I felt working with fine and fair people at Audi Lancaster, in Lancaster, Pennsylvania.As a summary, (if you dont want to read this entire review,) Audi Lancaster is a large dealership with a terrific philosophy of doing right by their customers which means highly competitive pricing and warm, informed, genuine and professional service by the various people involved in completing a transaction. When I got in the car to leave, I noticed that the tank was full of gas, a very generous gesture that was never even mentioned to me by anyone. In todays era of tight pricing and competition, this is a real cost to a dealership, for one car, or across a portfolio of sales, and I found it special that the dealer went to this expense, without even promoting the fact that they had. And of course, I love my carOk, well, now let me share some background. I am from Colorado, and temporarily on the East coast, in Connecticut. I had identified five A-7s in the United States that had a very useful night vision feature that I wanted. One car was at Audi Lancaster, and it happened also to be the exact color scheme I most desired. I called the dealership and asked for the Audi Sales Manager, and got connected to Wray Beinhauer. Immediately I could tell that Wray is a naturally warm and genuine person. When I explained what I was looking for, and that my goal was to actually complete a lease of the car in a few days if we came to terms, Wray went to work. Within a short period of time he came back to me with a proposal, that, right out of the box was a very fair deal for me. I had done my homework, and knew what my various costs should be. Though negotiation comes very naturally for me, I was appreciative of Wrays proposal which literally almost exactly met my expected target. We initiated our conversation over the phone Wednesday morning, and agreed to terms in the early afternoon.There were a range of complications. We needed to figure the Colorado title and tax situation; Audi Financial Services, the leasing arm, needed to be brought into the loop, and Wray needed to make certain that there were no glitches in being able to deliver the car to me Thursday the very next day. Since I needed to be in Lancaster in person to execute the various documents, we wanted to be sure that I would be able to drive back in my new car! By 7 that night, Wray confirmed that all was in order and I arranged a rental car for early Thursday morning.I knew Wray would be out on Thursday, and on the way down I received a call and a text from Hernan Diaz-Egg, a Client Advisor, checking on my arrival time. I made it to the dealership at about 3PM and met Hernan, just one of the nicest guys ever, who was completely dedicated to making my car purchase perfect. Hernan has a beautiful smile, a twinkle in his eye, and his feet on the ground, and is highly knowledgeable about the product, and totally aware of what it takes to be helpful to a purchaser. It gave him great pleasure to introduce the car to me, and to introduce its remarkable features, and his promise to always be available for questions and to help was purely genuine. My only disappointment is that I am in Connecticut and Colorado, thus wont have many opportunities to stop into Audi Lancaster to say hello to my new friend.The documentation process also involved working with Michael Wanner, the General Manager. Michael has a depth of knowledge that can be utilized to address any issue; is very efficient, and is the kind of guy who is fun to spend time with and brings a smile to your face, knowing that he has every detail covered.Well, needless to say, I left the dealership at about 5:45 PM, Thursday, just a day after beginning negotiations, and after having spent a few hours completing the docs and going over the car with Hernan. The drive back to Connecticut from Lancaster does take a while, but it was really enjoyable, since I was in my new ride. And the experience from start to finish was relaxed, warm, professional and eminently fair.

A FIRST CLASS AUTO LEASING EXPERIENCE

Audi Lancaster is a large dealership with a terrific philosophy of doing right by their customers which means highly competitive pricing and warm, informed, genuine and professional service by the various people involved in completing a transaction. From start to finish the transaction was relaxed and very satisfying, and well worth the trip to Lancaster, Pennsylvania. I negotiated my lease with Wray Beinhauer, the Audi Sales Manager, who couldn't have been nicer or more to the point. Wray went out of his way to give me an excellent proposal, right out of the box and did everything possible enabling me to complete the transaction, which involved out of state titling, within 24 hours. When I arrived in Lancaster, it was fun and productive to meet with Michael Wanner, the General Manager, who knows everything there is to know about car deals which helps when there are complications which often occur. At the dealership, I spent time with Hernan Diaz-Egg, a Client Advisor with a huge heart and smile, excellent product knowledge, and a dedication to making the transaction perfect. Hernan did everything possible to introduce the cars various features to me with patience, precision, and very easily understood explanations, and promised to always be available for any questions. When I got in the car to leave, I noticed that the tank was full of gas, a very generous gesture that was never even mentioned to me by anyone. In todays era of tight pricing and competition, this is a real cost to a dealership, for one car, or across a portfolio of sales, and I found it special that the dealer went to this expense, without even promoting the fact that they had. I left the dealership a few hours after arriving, and just a day after beginning negotiations. The drive back to Connecticut from Lancaster does take a while, but it was really enjoyable, since I was in my new ride. The experience with Audi Lancaster personnel and the dealership, was professional and eminently fair and very satisfying.

Q5 - Great Experience

Hernan is probably one of the best car sale professional I had the pleasure of interacting with. Very straightforward, knowledgeable and very professional. He promptly and quickly searched for a car with the specifications I wanted among other dealers in the region, and got all the work done very quickly. On the day i took delivery, he spent considerable amount of time going through all the options and operating details of the car. I highly recommend him! I am on my 5th Audi from Hernan made this this best experience yet. You can expect care and honesty with Hernan. That is why I will keep going back!

SMOOTH

This is the second Audi that I have purchased. On both transactions, Hernan was not only knowlegeable but very customer service oriented. He takes your circumstances and tries to get the deal done. Great overall experience

Insulting and rude

My experience with the Porsche service writer can only be described as awful. He was rude misinformed and only seemed concerned with running up the cost of my service. This is based on several years with at least 4 visits for service. Do yourself a favor and find a dealer service outside the Lancaster area.

Great experience from a long distance buyer

I was searching nationwide for a particular S4 with very specific features. From the start Hernan Diaz-Egg was very receptive to helping me find what I wanted. He answered all of my questions even though I wasn't able to see the car in person until I flew up to the dealership. He worked with me to make the purchasing process as quick and efficient as possible. Jacob walked me through all of the features to make sure I understood everything about the new car. I flew up that afternoon and was driving away by sunset. Great facilities and overall experience. I can confidently recomment Autohaus Lancaster.

wonderful dealership overall

When my car died recently, Autohaus Lancaster was able to look at it the same day my husband took it there and advised us of their findings. Unfortunately, they were not good so I had to find a replacement car very quickly. Fortunately, they had a very nice used Audi on their lot, which we purchased. The salesman was extremely helpful in getting everything in place for us to make the transaction occur quickly since I travel a distance to and from work daily and could not afford to be without a vehicle. We have dealt with Autohaus Lancaster for years for service on my old car. Shaun,in the service dept., has always been very courteous, friendly, knowledgeable and professional. Since this is actually my first car purchased from this dealership, now I can say, the salesman we dealt with, Hernan Diaz-Egg, is very courteous, friendly, knowledgeable, and professional as well. I would gladly deal with Autohaus Lancaster again, and again. Shaun and Hernan are excellent representatives for this dealership and I would gladly recommend this dealership based on them and the quality of work we have had done in the past.

Just picked up my 2016 Q5!

Just took delivery of my new 2016 Q5. Awesome vehicle (I like the Q5's, this is my 3rd one)! Hernan Diaz-Egg was my contact at Lancaster Audi and you could not ask for a better person. He truly had my best interests in mind throughout the entire transaction.

Terrific Service!!!

We had a very positive experience with Autohaus Lancaster! We searched for about 3 months for the right luxury sedan. After a couple of let-downs with another dealer down the street, we decided to have a look at an Audi. Hernan happened to answer my phone call that day. He was so very friendly and responded to our requests right away! Although the car I originally called about had been sold, Hernen quickly located us another car. The whole experience from beginning to end was very professional. The customer service Hernan and the rest of the dealership provided us was excellent!

A+ Experience

Everyone at Autohaus Lancaster was so helpful and patient with me as I reviewed different car options. Hernan helped me directly who was a joy to work with. He is very knowledgeable, professional, and friendly & helped me find the PERFECT car for me! A+!

Great car Great people

Purchased a 2013 Audi Q5 From Autohaus Lancaster on 1/13/16. Having been buying new and used cars the past 50 plus years. Have been dealing at Autohause the past 10 years. My experience dealing with Hernan Diaz who I met for the first time during the sell was my best ever. There were some issues on my part on buying the car. Hernan help my wife and I thru them all. Plus the service folks also can out to give their support. Great car great people. If looking for an Audi I should would recommend Autohaus Lancaster.

Great experience for out of state purchase!

I cannot say enough about how positive of an experience I had at Autohaus Lancaster, Inc! I had been searching for this particular pre-owned model for 6 weeks and over a 500 mile radius. When I first contacted Autohaus about one of their CPO vehicles, I was immediately put in touch with Hernan Diaz-Egg. Hernan quickly understood I was well read on the model and thoroughly answered every last question about this car, including the details about the existing Audicare and the cars history. Working with Hernan over the phone, it was clear to see he is passionate about customer service not just selling cars. After a few short days before the end of the year, we worked through the details and I left all the deals in DC behind, traveling 2 hours away from my home to work with Hernan. My experience at the dealership met every expectation of a great car buying experience! When I arrived the vehicle had been serviced, was immaculately detailed and waiting for me in the showroom with a BIG RED BOW and my name on it! Even on the last day of the year with multiple other deliveries, Hernan Diaz-Egg and Jacob Wanner treated me with great respect and customer care. The business management staff all took part of the great impression too! I am so glad I put my trust in Hernan and Autohaus I love my Audi A5 Cabriolet!

Great Experience

Just purchased a Q5 from Hernan Diaz and could not be happier with the experience.

Converted

Being a few days before Christmas, this was a quick transaction. They were willing to work with our tight schedule to make delivery possible. I thought I was looking for a mid size suv. So glad I drove the A6. Your right Hernan, I am a sedan girl!

First Audi Buyer

We have dealt with quite a few dealerships and while most of them did a pretty good job I can honestly say Lancaster Autohaus gave us an awesome buying experience. From the time we entered the dealership everyone was kind, friendly, and very helpful. Our sales rep Hernan Diaz-Egg was by far the best sales rep ever!! Congrats to everyone we dealt with. Very happy!!

Great cars and great service!

I recently bought a new Audi A3 2016 from this dealership. And i had the best salesman assist me through the whole process, Herman Diaz! So first of all i highly recommend to purchase a car there and absolutely ask for Herman! Ive had 2 Benz and i don't regret at all switching over to Audi! Thank you again!!

Autohaus Lancaster - Best Dealership!!!

I had another excellent experience purchasing my 4th car from Autohaus Lancaster. This is the BEST dealership I have ever experienced in the 27 years I have been buying cars and both Hernan and Wray were great to work with. The dealership goes out of their way to make you feel like a "real person" and not another tick mark to meet their quota. Whether you deal with a salesman, the sales manager or the owner you are treated with respect. This dealership is the poster child for "no pressure". For my latest transaction my schedule was accommodated when testing an SQ5 over the last few weeks. At every step of the way all of my questions were answered and while making my decision Hernan and Wray were trying to determine the best deal for the new car and my trade. When closing the deal late on a Friday evening the sales team jumped into action when I arrived. In record time the transaction was complete along with a training session on how to use all of the technology in the car. Also, I will add the service department is great, too!! As a person who is particular about his car, they always treat my cars with care and respect. They have completed all of my service appointments on time and within the original quote. Great all around!!

One day WONDER!

Hernan went above and beyond to earn our business. He had them strip the protective wrap off of a Q5 that was delivered that morning, had the car prepped, work the deal and we drove it home at 7:30pm the same day. We received no excuses why something wasn't ready or delays, just fast, attentive and professional customer service......very much appreciated!!!!

Great experience

I was looking for a car and they found me the right car for the right price. Hernan Diaz-Egg was my dealer and very helpful throughout my car buying process.

Great experience

Looking for a car for a long time. Found the right car and they gave me the right price. Very helpful and informative. Hernan Diaz-Egg was my car salesman. Does a great job.

Great Experience!

I recently purchased my 2016 S4 from Autohaus Audi and I absolutely love it! My salesman was Hernan and he was awesome. This my first car buy and I'm glad it was from here. Hernan along with the financing dept. were able to get me into my car and at a great price. I definitely recommend them to everyone!

Very Enjoyable

I would recommend this place to anyone, I emailed about the car in advance and H had it washed and ready for me when I arrived. I ended up buying a completely different car, but still an Audi. H was great and never was pushy which makes the process of buying a car so much better since you can actually think about what you really want. The dealership is very clean and modern and the car was exactly what I wanted.

Porsche Purchase

Recently, I bought a CPO Porsche from Autohaus Porsche Lancaster Pa. I had been working with Dean Fry on finding trying to find just the right one and finally one came in. As it was being traded, Mike Wanner let me know it would be available. After a quick test drive, it was the right one. Mike, Dean and Ray made the experience great, taking care of details, finances and amenities. I had purchased a VW CC 3 years prior from the same crew and that also was a great experience. From sales, to service and parts, the Autohaus team has done a great job once again. Highly recommend.

Great buying experience

I have owned Audi's for 30 years. We moved to PA 8 years ago from NJ. The being experience we had at Audi Lancaster (Autohaus), was one of the best we have ever had. The attention to detail, and follow-up By Hernan Diaz-Egg "H" was unsurpassed. Also, I would like to acknowledge the professionalism of Wray Beinhauer, Sales Manager. In all, I would recommend Autohaus, Lancaster, to anyone in the mid-state area who is looking to buy an Audi.

Customer Service

Shaun List in the Service Department has been my hero several times over. He exemplifies customer service at its best! A million thanks!

Buyer beware- This is for the used car sales department

Buyer beware- This is for the used car sales department of Autohaus in lancaster, PA.If you agree with the dealership on a good price for a used car, expect a third class service with terrible customer service.After agreeing on a price for the car, adding it to my insurance, registering the car, and putting the plates and tags on the car the dealer forfeit the sale because I asked for a spare key. Not only that, but I had an appointment to pick up the car only to get there and find no one at the dealership. I had to wait 20 minutes before anyone came out to sit down with us. When buying any car at least one spare key is a must. But this dealer said because your getting a good deal on the car we wont be able to get you a spare key. So basically they can only offer express, third class service. They can't be bothered if your not paying what they asked for which is overpriced of course. The cost of the key is negligible. It was the way Matt, the business manager, said it that was offensive.

Buyer Beware!! -used car sales

Buyer beware- This is for the used car sales department of Autohaus in lancaster, PA. If you agree with the dealership on a good price for a used car, expect a third class service with terrible customer service. After agreeing on a price for the car, adding it to my insurance, registering the car, and putting the plates and tags on the car the dealer forfeit the sale because I asked for a spare key. Not only that, but I had an appointment to pick up the car only to get there and find no one at the dealership. I had to wait 20 minutes before anyone came out to sit down with us. When buying any car at least one spare key is a must. But this dealer said because your getting a good deal on the car we wont be able to get you a spare key. So basically they can only offer express, third class service. They can't be bothered if your not paying what they asked for which is overpriced of course. The cost of the key is negligible. It was the way Matt, the business manager, said it that was offensive.

great oeople to deal with

Hernan was eonderful, he started out buying process before we got there. He even helped when he wasn't at work. He went over the cars navigation several times till I understood how to use it. Thanks for all your helo. Matt was very precise and organized in explaining the finances.

GREAT EXPERIENCE

BOUGHT MY FIRST AUDI HAD A REALLY GOOD EXPERIENCE SALES PERSON (HERNAN DIZA) AN AWSOME GUY, HE KNOWS WHAT HE IS TALKING ABOUT, GREAT DEAL WENT REALLY SMOOTH, I WOULD DEFINITELY RECOMAND HIM.

Communication is Key!

Autohaus dealership a total 5 for making a bad situation right even though circumstances ended up not in anyones favor! Unfortunately, I could not stay with the same salesman I met as soon as I walked in the door, Vivek Shah. Had I been able to my experience would have ended up being rated a 10. Readers Digest version, Vivek was with the Volkswagon sales and I ended up falling in love with the Audi A3 in which Vivek was listening to my reasons for buying a car in the first place. I was then passed off to another salesman who sold the Audis. We ended up striking a deal but a car had to be located. As I told you I will keep this short, Communication is the Key. Unfortunately, the located car did not have all the options I assumed would be there. Key word assumed my fault. The salesman who located who I was working with should have made sure both parties were on the same track! What car was test driven? What was the customers expectations? Unfortunately, key options were missed and the car brought in did not work out and these errors were only caught when the deal went too far! It was delivered and I only caught my assumptions and expectation of options in error in the darkness of my driveway. Lesson to learn = make sure your expectations on a located car are there before you sign! There should be a check off sheet/method for cars that need to be located before anyone is hurt through the process! With todays social media tools a simple template in an email would be a quick thought! I know I will have an Audi A3, however I will be searching for it on my own. Autohaus did make it right that is why the 5rating. Would I go back? That is up in the air. They do not deserve a bad rating as they are a superior dealership locally and everyone I met, Vivek (first representation of Autohaus), Wray (Sales Manager), and Chris( Finance). All were wonderful! It just so happened the salesman I ended up with (names are not necessary) maybe you will dot your Is and cross your Ts with them better than myself!

Fabulous customer service and beautiful facility

I had a wonderful experience leasing my new Audi from Autohaus. The owner, Tom Wanner, was extremely helpful and kind as was the sales manager, Wray and my salesperson, Hernan. I truly felt like a VIP! During the entire process, Hernan introduced me to the service personnel, advised me how long they had been there, introduced me to person after person, manager after manager although I am sorry to say, I do not remember their names. Everyone was friendly, welcoming and helpful. I don't usually find the time to write letters to let people know how happy I am....unfortunately most of us only let people know when we are dissatisfied with a product or service. I felt so strongly about the experience that I felt I should take a few minutes to sit down and let you know how happy I am. I love the vehicle, I love the exceptional customer service, and given my experience will definitely bring the vehicle back for servicing! Thank you! Everyone did an incredible job and thank you Hernan for answering all of my questions (even the dumb ones after the delivery of the vehicle that he answered via his cell phone!)

Great experience buying our 1st audi

My wife and I were looking to downsize from a large SUV to a smaller luxury car to actually save money on monthly payments and especially gas mileage. We met with Hernan Diaz and he was able to get us into a new A3 at the payments we were looking for. Hernan gave us a great shopping experience and explained in great detail all the ins and outs of our new car before we took delivery. Great guy and dealership to work with.

Customer service & facility are premiere

Found a certified pre-owned Audi A4 of interest on the their website on a late Thursay afternoon via Cars.com, submitted an inquiry and within an hour was contacted by Hernan Diaz-Egg. We had several conversations in which Hernan educated me on the vehicle and worked out the plan for me to drive down to Lancaster from Rochester NY the next day, a ~300 mile trek. I also had my 2007 A4 as a trade. We arrived late Friday evening after the dealership closed but Hernan met us and let us into the showroom to see the vehicle. We returned the following Saturday morning and by noon were the owners of a beautiful pre-owned Audi A4. The staff is friendly and knowledgeable and the facility is new and impressive including a basement pseudo 'museum' of vintage German automobiles. Hernan deserves special recognition as by far the best sales representative we have ever dealt with, he is personable, knowledgeable, and sincere. We had a wonderful experience with Hernan and the rest of the staff.

Hernan Diaz is your go to guy for your new Audi!

I do a lot of traveling between Pennsylvania and Michigan and I had come across the perfect cpo Q7 for my growing family at Autohaus. Hernan Diaz took care of everything for me while I was in Michigan so when I finally came to Pennsylvania I just had to sign a few papers and was out the door. As someone who has purchased many vehicles and has dealt with the "typical" salesman, Hernan is any but. Straight to the point, no sneaky tricks, and no pressure tactics. Hernan is simply just a great guy and I will be dealing only with him when it comes time to purchase my next Audi. Excellent experience.

2 cars in 1 month!

My son discovered Hernan Diaz-Egg at Autohaus , his experience was great.....purchased a 2015 Golf. So Good, I followed a month later and am now the proud owner of a 2015 GTI. This car buying experience was Professional, Experienced & Friendly from the consultation & test drive to the financing and finished deal.

Couldn't be any better!

Came late one night with my son around 7 just wanting information on a new Jetta for my son. My son and I were greeted warmly by Vivek S. I told him I was just starting to get information and was not here to buy that night. He gave us the info we wanted and showed us exactly the car we wanted, all within the price limit we had! He treated us as if we were a customer serious in buying and was more of a guide than a pushy sales person. He told us to come back when we had more time and when the whole family was available. We came back on a busy Saturday and we were again accommodated the same way! We drove the car we selected and after a couple minutes of him showing us the features we were in love! When it came to buying the car, he got us a great deal with a special offer and made sure we understood everything about our new Jetta before we drove off! Kudos to Vivek and his team! Will be back soon to buy my Audi from Vivek!!

Highly Recommend

The team at Auohaus, especially salesman Hernan Diaz-Egg, treated me very well during my recent purchase of a 2015 Golf. He went above and beyond the call of duty to make the car-buying process smooth and enjoyable.

Great Service

Hernan Diaz made the car buying process easy and enjoyable. He was patient and friendly. I would definitely buy a car from him again!

great experience

We had a great experience working with Hernan Diaz-Egg. Our first time we stopped in at autohaus was a Saturday and it was way past closing time, Hernan immediately came out to answer our questions about a AUDI we were looking at. He spent Atleast 1 hour working with us that night and several hours after that in weeks to follow. I knew he was the kind of guy who goes above and beyond to achieve customer satisfaction. We bought our AUDI and couldn't be more excited about it. I am looking forward to working with Hernan again as I am looking for my daughter a VW for her first car. Thanks again H

"The Way Car Buying Should Be"(CarMax could learn a lot!!!)

9-22-2014 my car was totalled by a dump truck in N.H. when a man crossed the road in front of me...guarding a slow moving turtle. That turtle started my search for a new vehicle. Living in Wisconsin...my family assisted me in looking for something we could fit in....and enjoy. We decided we wanted a used 2010 Lincoln MKX Limited. MY wife wanted a certain color...I wanted a "loaded vehicle" with all the goodies. I went onto the web...trying to find exactly what we were looking for.Three weeks later...found the car at Autohaus Lancaster, Inc....800 miles from where I would have liked to have found my new car. From the moment I contacted the dealership....I was treated like royalty!!! Chris Chapman-sales handled the negotiations and we closed the deal....after several phone calls....car listed with features...Car Fax verification...and assurances that the car WAS everything I wanted and would be satisfied with. Three connecting flights to Lancaster...through a lightening and thunder storm in a Piper aircraft....I came. Delayed by the storm...arrived in Lancaster late in PM...cab awaiting....hotel awaiting...(ALL ARRANGED BY CHRIS)...picked up in next morning to dealership. Chris Chapman....and everyone made buying the car a great pleasure. I might be "nuts" to have gone through this "adventure"...but I can assure you...I love my car...and Autohaus dealership. Final note....Autohaus was a lot more satisfying...and faster than that turtle!!!

Another excellent experience!

This is our second car purchase from this dealership and we were lucky enough to have the same salesman, Hernan Diaz-Egg, each time. We found exactly the vehicle we were searching for, received an excellent trade-in price of our old vehicle, and are very pleased with our purchase. Thanks again for a wonderful experience.

Well done, Autohaus

Responded to a dealership email about Beetles for sale and found exactly what I wanted. The deal was as advertised and Hernan, Michael and Matthew were cordial and professional in their handling of the deal from purchase to delivery. I got the kind of treatment you brag about to friends. Well satisfied with the car, well satisfied with the dealership. Life is good!

Terrible Business Service

Test drove a used 2014 Audi TT yesterday and loved it. When we went to close the deal I was told (by Steve) my loaded 2013 Toyota Tundra Double Cab Limited with 4400 miles was not worth what the leading automotive web sites (KBB, NADA) say it was by about $6000. When I questioned it they told me that this was all they were willing to give me for the truck and that if I wanted more then maybe I should go down the street to Carmax and sell it to them. I was very insulted by the way I was treated and needless to say I will never be coming back to any of your dealerships.

AVOID THIS DEALERSHIP

AVOID THIS DEALERSHIP!!!I contacted this dealership's Internet Sales team to inquire about pricing for a Black 2015 VW GTI Autobahn. I expressed my interest to purchase the vehicle if the price was right and also inquired about military discounts available, financing rates through VW to compare against my credit union, and the process to purchase/register the vehicle from PA to MD where I live.I was transferred to a regular sales guy who said I could get the car, with a military discount for about $900 under MSRP. TrueCar estimate for my area was about $1800 under MSRP. It wasn't a spectacular deal, but it was the only package/color car I could find within 75 miles.When I inquired about the process to purchase the car in PA and have it registered in MD (to include paying taxes, tags, etc), they said they had the capability to do it.When I inquired about financing rates through VW, I was told 0.9% for 5 years. I requested clarification on whether that was for 2014 model years or if it included 2015 model years as well. I was told it was for all VWs. I also emphasized the reason for asking was I could get a 1.9% from my credit union and have all paperwork ready before venturing to the dealership.Satisfied with the quotes in pricing, financing and explanation of how the car would be registered, I scheduled an appointment for Saturday, July 19, 2014 to purchase the vehicle.When I arrived, I went on a test drive with the sales person. He demonstrated the amazing handling of the car before handing the keys over to me to complete my own test drive. Satisfied with the performance of the vehicle, we proceeded back to the dealer to draw up the paperwork.I was told that I wouldn't be able to drive home with MD tags on the vehicle because their normal person that issued tags didn't work on Saturdays, so I would have to drive the car to a title/tag place to obtain transfer tags. I was also informed the paperwork obtained from the tag/title place would be all I needed to obtain registration in MD.The loan paperwork was drawn up and when presented, it had incorrect MD state tax amounts and the financing amount was 2.4% instead of 0.9%. They fixed the tax amount and said the 0.9% was only for 2014 vehicles, contradicting their previous answer, leaving me with either the choice to take the higher rate or delay the purchase of the vehicle. Since the dealership was an hour away, I opted to deal with the higher interest rate and consider refinancing later.I next confirmed my insurance with the dealer to take ownership of the car. This process took a little longer, as the information had to be related to the sales person several times.Next, I drove the car to the tag/title place with the sales person in tow. On the way, he activated the VW CareNet service, but before I was fully complete, he hung up because the tag/title place was closing in 5 minutes. When inside, I found out the cost of these transfer tags were above and beyond the sale of the car. Not a huge deal, but this was the first time I had a separate out of pocket expense to get a vehicle on the road. As we wrapped up, I asked if everything I had was all I needed to go to the MD MVA to get MD tags. I was told yes.Satisfied with the answer and convinced the dealer was an expert in areas necessary to get a vehicle on the road for its customers, I then took the sales person back to the dealership. He asked if I could hang out for a second to make sure he didn't have anything else for me. After sitting in the car for about 5 minutes, he asked me to come in and SIGN THE LOAN APPLICATION! Yes, they almost sent me on my way without signing the loan application. I signed the loan application and went on my way. Total time at the dealership was about 2.5-3 hours.After a few days, I started to complete the paperwork required to register the vehicle in MD. I filled out everything I needed except for the loan information required for the title. I had to wait until I received that information before I could venture to the MD MVA. I finally received the information and proceed to the MD MVA on Tuesday, August 5, 2014. 17 days after purchasing the vehicle and 17 days into the 30-day transfer tag life span. When I arrived at the MD MVA, they told me I need the title to register the vehicle. After I explained the course of events and the guidance provided by the dealership and the tag/title place, the MD MVA stated there was nothing in their system and that without the title, they couldn't help me. They also said if I paid the taxes, Autohaus must complete the registration or provide a refund of the taxes paid so I could pay MD.I immediately called the tag/title place and they researched my issue. The sales person, called me back and said the tags will be sent to me via FedEx and I should have them in the next day or two. I went out of town from August 7th - August 16th, expecting the tags would be at my house when I returned. Much to my surprise, they were not. I called the dealership and the sales person and left a message explaining I needed the tags delivered before Monday morning so I could get to work. Saturday night, I received a text message response from the sales person telling me to call a Registration person Monday morning because that is the person who processed my paperwork. This obviously didn't help me get to work on Monday.My 30 day transfer tags expired the next day, so I was unable to drive the vehicle until I could get a valid registration in MD.On Monday, August 18, 2014, I called the dealership and asked for the Registration person by name. I was told no person by that name worked there. After explaining my situation, I was directed to the correct person. She took my information and said she would call me back. I never received a call back from her, but I received a call back from the sales person. He stated that the issue is out of their hands and in the hands of the tag/title place. He said it will be a few days until I get my tags. I asked which title service Autohaus used and was told Beacon National Auto Tag and Title. When I expressed my frustration about the inconvenience of me having to track this down and having no way of getting to work until I got the tags, all I got in response was, I understand your frustration, but there's nothing I can do. I asked when my application for registration was sent to Beacon National Auto Tag and Title and his response was, "that happens up in the office and that's like a whole nother world." Convinced talking to this sales person was not going to yield any results in resolving my issue, I ended the call.I decided to call the Autohaus VM Sales Manager, to elevate my issue. After explaining the history to him, I told him I either needed tags that day or they could come pick up the car and refund my money. He stated the refund wasn't an option, so he'd try to help me out, but since it was so late in the day, he doubted anything would be resolved that day. I expressed my frustration that it wasn't my fault it was so late in the day OR that the tags expired. He asked if he could call me back by 5:15pm so he could track down the status of my registration and asked if he didn't hear from me by then to call him back. I accepted and hung up.The Autohaus VM Sales Manager called me back at 5:19pm and stated he tracked down the issue. He said there was an issue with Beacon National Auto Tag and Title not being able to read my license number from the photocopy of my license and that they resolved the issue. He said he was going to email me a FedEx tracking number for my tags with an estimated delivery date of August 20th or August 21st. I asked him how I was supposed to get to work between now (Monday, August 18th) and when I got the tags. His response was to drive the vehicle anyway because it should be in the system. I told him I doubt the MD State Police would see that as an acceptable reason for not having a valid registration. He said it wasn't a big deal. I then asked him when the packet was sent to Beacon National Auto Tag and Title and he said he didn't ask that, he only asked about when I would get it. He didn't offer to find out.I waited 20 minutes after I hung up with him, and still didn't receive the FedEx tracking number. I sent him an email to ensure he had my correct email address. He responded with the tracking number. The next morning I checked the tracking number and it didn't exist. I sent him an email asking to confirm if the tracking number was correct and he said he would check.Unsatisfied with the service and answers I've received from this dealership on any topic thus far, I decided to call Beacon National Auto Tag and Title myself to get their version. Here is what I was told.Beacon received the request from Autohaus on July 30, 2014 (12 days after I purchased the vehicle).Beacon responded to Autohaus on July 30, 2014 requesting clarification on my license number (6 days before I initially called requesting the status of my registration).Beacon didn't receive a response from Autohaus until August 18, 2014, 18 days after Beacon requested clarification, 1 day after my tag expired, and coincidentally on the same day I called the dealership again.Beacon also stated Autohaus was scheduled to receive the tags on August 19, 2014 from Beacon and that I was scheduled to receive them from Autohaus via FedEx tomorrow. This explained why the number the Autohaus VM Sales Manager provided was not found.Since I hadn't received any response from the Autohaus VM Sales Manager on the invalid FedEx tracking number, I responded to him with the information I received from Beacon. I also told them I trusted they would place high priority on ensuring these tags made it to me by the scheduled delivery date of tomorrow.I also reiterated that I had a brand new car sitting in my garage that I couldn't drive yet and that I was greatly inconvenienced in my ability to get to work for 3 days. I expressed my thought that this was all due to the negligence of Autohaus and the issue was exacerbated by Autohaus's attempt to cover up their negligence. I also relayed my concern that since I called on 5AUG to inquire on the status, this could have all been resolved prior to the expiration of my transfer tags.I expressed my regret in using Autohaus, but was hopeful they could rectify the situation and provide some sort of compensation commensurate to the level of inconvenience and lost time/wages caused by this chain of events.As of September 5th, I have yet to receive any response, acknowledgement or apology from Autohaus, the VW General Sales Manager or the Sale person for the horrible service. Steer clear of this dealership. No part of the experience was good. Pricing, financing, service, knowledge, accountability, expertise... ALL SUBSTANDARD.

Porshe Dealership in Lancaster

Try to check out the New Macan, drover over waiting outside for 15 minuets, finally a guy walk over ask if I need help, told him I'm interesting in the new Macan, ...and I can believe what I heard from him, he asked me are you buying it now? the waiting list is 3 month, if you want to see the car, it's parking outside, just walk over there, you will see it... He really doesn't even bother to fake his snobby attitude towards me! That's some thing really new to me...

Perfect

I had a fantastic experience at Autohaus Lancaster. Hernan Diaz helped me find the perfect car to replace my aging Jetta.

Great Service; Great Car

It is indeed rare to encounter a sales representative who not only cares about customer satisfaction regarding the sale of a product, but also genuinely cares about your entire car-buying experience - even after you drive the car off the lot. From the moment I sat down with Hernan at Autohaus of Lancaster, I felt like I was being welcomed into the volkswagen family - his family. He sincerely wants me to be happy with my new Passat TSI. From sales to service, his disposition spoke volumes about what I wanted as a customer, not what he wanted to sell me (very important) - from working within my budget and making sure my Passat TSI had the amenities I wanted in a new car, to introducing me to folks at the Autohaus service center should I ever need them. I left Autohaus feeling confident in my new car and confident that should I ever need assistance, it's just a phone call away. Needless to say, I am thrilled with my new car and with Autohaus of Lancaster as a dealership.

Fantastic Experience

After the May Hailstorm, I had to venture out to purchase a new car. I absolutely hate the process. My car that was ruined was only 6 months old, so i was dreading the thought of staring over. I left the Berks County area due to the over inflated prices. I saw the car on line, just called to schedule a time to look at the 2013 Beetle convertible. The entire process from start to finish was incredible. I never once felt pressured or under the gun to make a quick decision. I truley appreciated all the staff, especially Hernan Diaz-Egg, who was so kind to allow me twice in the same week to come up and test drive with the different family members. All the staff, Matt, Manny and Denton were super patient (even after i spilled a cup of coffee all over the check for the car) and answered all my questions. It was such a relaxed atmosphere, I would highly recommend this dealership to everyone. I am so happy about my purchase. Thanks again!! Colleen Sauls

Wonderful Experience

Thanks to salesman Hernan Diaz-Egg my husband and I had an extremely pleasant experience buying our 2014 Audi Q5. "H" made the usually stressful car buying process one of ease, enjoyment and added a personal element to the process. Hernan was incredibly helpful during every step and always willing to accommodate any needs that arose. Autohaus is very lucky to have Hernan as a valuable asset to their sales team.

Overall experience has been excellent

Facilities were under construction but I'm sure they will be excellent when completed.

Great Service, Great Car

I recently purchased my new Audi A4 from Autohaus and they did a great job. They didn't have what I was looking for on the lot, but they took the time to find the perfect car for me and had it delivered. Thank you, you made purchasing the car easy.

Excellent Customer Service

Hernan Diaz-Egg was my dealer. He and his manager did everything he could to make our 2014 Tiguan lease as effortless as possible. The day after I signed the paperwork , I decided that I wanted to switch cars for a different color. Both Hernan and Michael Wanner were so cooperative and facilitated that whole process so that I would be happy. They really went the extra mile for me with their excellent customer service!

Autohaus-No Pressure with Friendly & Professional Service

I was looking for a reliable vehicle and contacted Autohaus at Lancaster. Salesman Don Meshey was friendly and helpful.He was patient and upfront with me on the different price points of different vehicles.He also was happy to let me test drive the different vehicles with no pressure to buy.I would definitely recommend Autohaus of Lancaster & Volkswagen for their great Sales people & Service, as well as their great Volkswagen Gold Warranty.

Great Car buying Experience

I purchased a used 2005 Audi A4 from Autohaus and am very pleased with the car so far. Hernan Diaz-Egg was my saleman and he did a fantastic job in realistically representing the quality and honesty of the dealership. He worked out a deal that both parties could agree on and made the process as easy as possible for me. I couldn't be happier with my "new" car. I would definitely recommend Hernan to anyone interested in a car from Autohaus!

When I went in to look at a 2008 Ford F250. I was greeted...

When I went in to look at a 2008 Ford F250. I was greeted in a timely manner. It wasn't like some dealers were they are on you as soon as you pull up. Don Meshey was my sales man. Don worked really hard to get me the deal I wanted. I am very happy with my overall experience at Autohaus Lancaster.

2009 911 Carrera purchase

Worked a deal on the phone. Picked me up at train station. Had car ready to test drive. Car was what was represented. Signed papers. Was in and out in an hour. Could not have asked for more. Those guys work as a team. Thanks.

Great car buying experience!!!

My wife and i went here for our new car. Autohaus Lancaster made the process easy and were extremely helpful and informative. Total process took less than four days to complete. I worked with Hernan and Denton. They were both GREAT. They gave me a first price for my vehicle trade and a great price on the vehicle that I purchased. They even worked past regular hours to take care of my concerns and needs! I really felt welcomed! Hernan made himself available 24/7. I'm being serious about 24/7. He is awesome! From top to bottom great service. Definitely give them a call!

Our overall experience at the Lancaster Autohaus was...

Our overall experience at the Lancaster Autohaus was excellent, and the dealership was very clean and bright. When buying a new car, that you work so hard to have, you definitely want it to be a positive and exciting experience. Donald Meshey is a young professional salesman who listened to our every need. We recently left the Reading area VW dealership due to the salesmen being very pushy about who I was going to finance with, since it was not them. We walked in to Mr Meshey and my husband told him what we wanted and how we wanted to handle things. This young man made us feel like it was "all about us", offering us coffee and water prior to getting down to business. He also had a very down to earth way about him that made us feel comfortable. When you spend 30K that's how it should be. He explained everything in detail and was very knowledgeable about the model we were interested in. His style was very much about the customer and he conducted "good business" in a none pushy way. His manager Mike Wanner was also very professional and efficient in getting us the internet price I had researched. I felt he gave us a very fair price on our trade in, a 2006 Passat. We will definitely come back to the VW Lancaster Autohaus and I have already recommended this place of business to my coworkers. I am very happy with my new Candy white Passat and love all the features. I look forward to years of great gas milage with this TDI model.

Don was a very nice and knowledgeable salesmen. He really...

Don was a very nice and knowledgeable salesmen. He really worked with me for the right deal so I could get the car that I wanted. That was a outstanding job!!!

This is my second new VW from Autohaus - I do want to...

This is my second new VW from Autohaus - I do want to mention Don Meshey was a great salesman and you can tell he likes his job. He was courteous and respectful and did everything he could to make my visit enjoyable. He explained everything in detail and was patient when something was not understood. I will recommend Autohaus and I would recommend Don Meshey to anyone who would ask. Thank you.

Not as good as I'd hoped

Stopped in to view an older Porsche. The staff was cordial -certainly not over the top. I noticed a couple of issues with the vehicle I was in to look at and was told that they "know Porsche, as they are Porsche dealers" but was convinced otherwise. The reviews for VWs sound good, but not what I experienced with the other side of the car lot.

My experience in purchasing a new 2013 Beetle convertible...

My experience in purchasing a new 2013 Beetle convertible with Autohaus Lancaster was excellent in every regard. The salesman, Hernan Diaz-Egg could not have been more thorough or more accommodating. Michael Wanner was attentive and helpful and a pleasure to work with.My family and I have owned a number of cars from this dealership over the years and the service has always been exemplary. When I bought my new car this time around the experience was made as easy and pleasant as possible, and my trust and confidence in the people there made all the decisions easy ones. Many thanks Autohaus. I'm loving my new ride!

It was great working with Don Meshey and his team on my...

It was great working with Don Meshey and his team on my recent purchase of a 2009 VW Tiguan. He was very personable and made it an enjoyable buying process. Melissa Vrable

I was looking for a car for my daughter and we saw used...

I was looking for a car for my daughter and we saw used Honda Accord they had advertised. We called and Doug Meshey, salesman took care of us. He was very polite and answered our questions. The cars battery was low when we took it for a test drive and they said they would put a new one in for us. We were very pleased with the sales staff and would recommend Autohaus of Lancaster for your next car purchase. HBenner of Gap, Pa

Great Touareg Great service!!

Hernan Diaz-Egg was my dealer. He went the extra mile to make my purchase as effortless as possible. I needed a state ID to be able to buy a car and he drove me to PennDot TWICE to help me get my ID. All-round great guy, super helpful and friendly. Decided to get the Audi Q5 and had it shipped here, but when it did, i changed my mind and chose the Touareg... not a problem.

Great Customer Service

I traded my 2009 Rabbit, and just took delivery of a 2014 Jetta SE with the new 1.8 turbo engine. The whole event was painless and trouble free. My salesperson, Hernan Diaz-Egg was on top of the whole event, and all the Autohaus folks involved were accommodating and friendly. I have bought a number of new cars in my time, and have always approached a purchase with my guard up, waiting for the last minute fee or misquoted interest rate. I was pleased that from the appraisal of my used car to driving the new car off the lot, there were no surprises. The folks at Autohaus have earned my trust, and my recommendation.

Autohaus Lancaster a great experience!

Recently purchased a 2010 VW Tiguan at Autohaus/Lancaster and the whole process was seamless and non-pressure. Saleman Hernan was totally familiar with the Tiguan and Answered all my questions. He also returned my calls/e-mails promptly. Angie the Finance Mgr. was friendly and professional. And Steve the Pre-owned manager was courteous and helpful during and after the sale. I wasn't disappointed going to Autohaus. I do love the Tiguan!!

Great experience!

We had a great experience at Autohaus, working with Hernan Diaz and Michael Wanner to purchase our new Jetta.

2008 Mazda

We recently purchased a 2008 Mazda. Hernan was our sales person and we felt extremely comfortable with him and he provided us with all the information on the vehicle that we requested. We left the dealership feeling like we got a good deal on a good used card. Thanks Hernan for making our experience a positive one.

Happy jeep owner

Had an overall good experience making my first large purchase. Will recommend Hernan to others!

Great experience

I recently bought a Jetta GLI Autobahn from Autohaus of Lancaster. Hernan Diaz-Egg was my salesman. He was very professional throughout the transaction. The buying process was easy and I left feeling that I was treated well and paid a fair price for my car. Hernan took time to help me set up my phone and get registered for VW's Car-Net service before I left. It was a great experience from start to finish. Autohaus has great inventory of new and used cars. I would highly recommend shopping here when looking for a car. Thanks!

Our 5th Autohaus Car

This is now our 5th Volkswagen purchased from Autohaus, and our 3rd Salesman. We have had a gas Golf, 3 TDI Golfs and now a Jetta TDI Sportwagon. Hernan Diaz-Egg did an excellent job and had all the bases covered. He was able to get a color and features combination I wanted in a Jetta TDI Sport Wagon. We have had excellent service from the service department, especially Frank Lucier. Unfortunately we have needed bodywork on occasion, but when the body shop is done the cars look like new. This has been our best experience with a dealership anywhere.

Great buying experience

Went in to test drive new cars, we were able to compare our vehicle choices. Bought an Audi. Sales staff was great.

Trustworthy and Accommodating

I was very nervous to go back into the car-buying process, and especially nervous to visit "slick" dealerships. However, my experience with Hernan was very positive. He and the other staff were very accommodating when I had a delay in getting the legal documents required for the transaction, allowed me to take the used car in question to my own mechanic, and were polite, down-to-earth, and personable through the entire process. I trust that I have a good car and had a good deal. Although I live in another part of the state, I would certainly consider returning here next time I need to shop, though I hope I won't have to anytime soon!

Outstanding Customer Service All Around!

This was the best car-buying experience I've ever had! Hernan, Gary and Angie were exceptional. From negotiating the trade-in value of my older Jetta to keeping within my payment figure and the must-have options on my new Hybrid Jetta, they made it all happen. I would certainly recommend buying a car at Autohaus Lancaster, and I will be back again in the future!

amazing service

My name is Fernando Garcia and I purchased my very first car from autohous of Lancaster and Hernan Diaz was my sells guy and was spectacular to work with, very easy going and above all very genuine!!!. I highly recommended them to any one looking to buy a brand new or used Audi.

My Buying Experience

Hernan Diaz-Egg was a very knowledgeable saleperson. He went through all my questions and options from what I wanted to spend per month, the options I wanted in a car and made suggestions to help me. I test drove a new Jetta and a certfied pre-owned Jetta and was very happy with my decision to buy from him. I reccomend asking for him if you are car shopping at Autohaus Lancaster!!

Beats Any in Maryland

From Baltimore, Maryland. Went to several VW dealer. Didn't find or have anything I wanted. Found a VW GLI at Autohaus in Pa. Drove Over an hour to see and buy car. Hernan was great and I will buy more VW and Audi form them.

q5 from Hernan Diaz-Egg

Hernan Diaz-Egg was awesome. He helped me a lot in this process. The car is really cool and it feels really comfortable. I really recommend Hernan Diaz-Egg to help u to get your love car

Great Service, Friendly salesmen

My experience here was a great one. It took a while, but that is to be expected when purchasing a vehicle. Salesman Hernan Diaz-Egg really sold himself by being very polite and friendly; very accommodating, and addressed all concerns and questions with patience and respect.

Awsome relationship built in one day.

Hernan Diaz-Egg is an exceptional person and salesman. After a horrible experience with another dealership we were a little leary about buying a new car but Hernan took all our interest and wants in a new car and presented us with an outstanding deal. We had our 2yr old granddaughter with and everyone was very nice. The transaction went smoothly and Angie Dietrich explained all the finances with us thoroughly and was very patient in order to give us all the information one on one so we could occupy our granddaughter at the same time. We bought a 2013 Jetta TDI and our very pleased with the car. Being a woman I really appreciate the fact that when the car goes for its service they will shuttle me to the Park City Mall.What more can a girl ask for. The dealership is very clean and friendly and we would recommend that if anyone is looking to purchase a vehicle, they MUST go to Autohaus to get the best deal. Thank you again for the great deal and the pleasure of purchasing a new car.

Purchased my certified used Vw in 2010. It has been in...

Purchased my certified used Vw in 2010. It has been in the shop so many times for repairs, very frustrating. Major engine and turbo problems. The technicians were supposed to fix a smoking and oil consumption issue. The last repair under warranty did not resolve the issue. When I received the follow up service call I voiced my concerns about the unresolved issue and asked them to have the service tech call my husband. We never received a call about our unresolved issue. Now the car is sitting our local repair shop awaiting a diagnosis because it just drinks quarts of oil. Very frustrated..feel like we got a Vw lemon and can not even tell you how disappointed we are with Autohauze and Vw and their customer service and repair center....

Used Car Buying Experience

I went to Autohaus to specifically buy a CPO Volkswagen I found online. I worked with Hernan Diaz-Egg who was fantastic. He is definitely an above average salesman. He listened to exactly what I wanted and made himself available at anytime (day/night) to answer my questions or concerns. Hernan was able to work out an extremely fair price on both my trade-in and the car purchase which was ultimately my main concern. My only complaint about the process was the time spent in the dealership. Both times I was there I felt like it took an hour more than necessary. It was a small complaint, and most buyers are aware that they're going to spend a fair amount of time at a dealership when buying a car. Other than the time, it was a great buying experience and I would recommend this place to anyone. They had a huge selection of cars, the facility is beautiful, and Hernan is a pleasure to work with. Thank you so much!

wonderful experience

I WAS DOING THE RESEARCH FOR A TDI DIESEL JETTA AND BEING IN THE RETAIL INDUSTRY MYSELF, DID NOT FEEL LIKE GOING THROUGH THE NORMAL BACK AND FORTH RUN AROUND THAT ALWAYS, HAPPENS. AS I WAS HELPING MY MOM (78) MAKE THE PURCHASE IT WAS VERY IMPORTANT FOR ME TO GET HER THE BEST ALSO. I CALLED DOWN TO THE VW MGR GREG M AND TOLD HIM WHAT I WAS AFTER AND WHEN I WOULD BE DOWN. WHEN WE SHOWED UP HE KNEW WHO WE WERE AND TURNED US OVER TO DENTON MYERS. I HAVE TO TELL YOU, DENTON WAS PROFESSIONAL AND VERY WELL EDUCATED ON HIS PRODUCT TO SAY THE LEAST, HE WAS PATIENT, LISTENED TO AND ANSWERED ALL QUESTIONS AND DID NOT PRESSURE US IN ANYWAY!~ AFTER WORKING OUT THE FIGURES WE WERE OFF TO SEE ANGIE IN FINANCING.. ALTHOUGH IT IS A LONG PROCESS, SHE MADE IT FUN AND EASY AND EXPLAINED EVERYTHING IN PATIENCE DETAIL. THE WHOLE EXPERIENCE WAS WONDERFUL AND I HIGHLY RECOMMEND THIS DEALERSHIP TO ANYONE!

autohaus of lancaster was great

I would highly recommend autohaus. My overall experience was very positive, and I am thrilled with my new vw jetta tdi dsl. My salesman Hernan Diaz-Egg was exceptional. There was no pressure to buy, but in the end my needs were met and I love the car. I would not hesitate to return and repeat the experience.

New Car Experience

We were treated very well at Autohaus when purchasing a new VW Jetta TDI over the July 4th holiday. Hernan Diaz-Egg treated us well. We weren't sure what car we were ultimately purchasing and he was very friendly and accommodating, allowing us to do many test drives to make sure we were happy with the model we purchased. I feel I got a fair trade-in value and the manager Gary, helped to make sure that transaction went smoothly. We did wait for an extended period of time before we could sign paperwork but it was a holiday and they were busy. They were very apologetic and made us feel comfortable during the the wait time. Overall I would recommend Autohaus if you are interested in purchasing a new car - prices seem very reasonable and they are wiling to work with you to make sure you are satisfied - we are!

Best dealer in Lancaster, Pa

I had went to many places looking a for a vehicle. In no other place I felt the same attention than in Autohaus. Especially with the attention of Mr. Diaz-Egg, he treated my son and I very good. He was able to find me exactly what I was looking for with no problem. He helped us out with all the questions we had with our new car. I was very pleased with the attention I received from Mr. Diaz-Egg and Autohaus. I will definitely go back with Mr. Diaz-Egg and Autohaus to buy a car in the future.

Excellent service

My overall experience here was excellent. I worked with Hernan Diaz-Egg, who was very professional, friendly, and not pushy at all. I hadn't originally intended to leave with a car on the first day but I did! I would definitely recommend this place for new or used cars, and also recommend Hernan who was excellent to work with.

Used car purchase at Autohaus

I recently purchased a 2010 Jetta from Autohaus Lancaster and the experience from beginning to end working with Hernan Diaz-Egg the sales associate and with the other staff there was very personable, straightforward, and truly hassle-free. I would definitely return there to purchase other vehicles in the future.

The joys of getting a New Car

When I walked in the dealership, I had no intentions of walking away with numbers in my head, all I was going in for was to see what used cars were on the lot, and maybe even getting the chance to test drive one car. But as fate would have it, I was put in the very capable hands of one of Autohaus's most personable employees, Hernan Diaz-Egg, almost as soon as I walked through the door he was there to greet me with a warm hello and a firm handshake. I was with my grandfather and father, to look at a used GTI. Looking around the lot I saw what was, in my opinion the exact car that I was looking for. After test driving the car, I was in love. But my grandfather was reluctant on chasing after a used cars, "They only bring problems!" he would tell me all the time. So I sat down with Hernan and discussed options that I could take where I would find a car in my price range and still get the feel and look that I desired. Hernan was ready for the challenge. After many visits to check with his manager he was able to find me the perfect car. A brand new Golf. Everything was falling into the right place, and Hernan was even able to negotiate a deal that worked in our price range, so everyone could come out on top. Once Hernan's job was done, he made sure that we were taken care of until we were driving off the the lot in the new car. Filling out the paperwork was a breeze, and everything was laid out honestly and clearly. I have been around many car deals, and this was possibly the easiest one that I have been apart of. Everyone at Autohaus was friendly and willing to chat and talk about cars and whatever else while you wait. Shopping for a car was as simple as shopping for a T.V. I cannot recommend this dealership enough, if you want a Volkswagen, Audi, or Porsche look no further to Autohaus, with their friendly staff and vast collection of new and used cars there aren't too many places around that can compete, and once their buildings are completely done being renovated buying cars will be an even better experience.

Dream car

Having previously owned a Rabbit and Jetta, I was trying to decide whether to buy new tires for my 2004 Passat, or replace it with a newer model. Upon checking the Autohaus website, I found a red 2010 A-4 that caught my eye, and when my wife and I visited the dealership to check it out, we had the good fortune to deal with Hernan Diaz-Egg. Hernan made our car buying experience a pleasurable one, Angie Dietrich (Sales Business Manager) made the required paperwork seem easy, and, just like that, we were able to drive home in our beautiful new car. The next day, when I had a question about a previous repair, Hernan arranged for Justin, the Service Manager, to explain the car's service history to me. From start to finish, we enjoyed a wonderful experience at Autohaus, and will be sure to tell our friends!

So Happy

A few days ago , I had made my first trip to Lancaster Autohaus. I was greeted in the lot by Hernan Diaz-Egg. I had mentioned to Hernan about by current financial situation and the type of car I was looking for. He took his time listening and understanding my concerns. As a female, sometimes car salesmen can be some what overbearing or intimidating, but this was not the case with Hernan. I was so happy to drive away in a brand new Jetta that was in the perfect price range that I was looking for ! I will definitley be back to work with Hernan again !

Mr Diaz-Egg

We had a wonderful experience at Autohaus of Lancaster. The salesman we dealt with Mr Diaz-Egg made our experience even better. He is one of a kind, we definetly left with a smile! Every car shopping and buying experience should be this way. Thank you Mr Diaz-Egg and Autohaus.

I just recently purchased a 2013 Volkswagen tdi suv and i...

I just recently purchased a 2013 Volkswagen tdi suv and i was serviced by Hernan diaz-Egg as a sales rep Hernan diaz is a great example of what a sales rep should be, excellent customer service, answer all my question and was very imformative of all the steps of my purchased. I would definitely recommend Hernan to all my friends and family. Now i have to be honest that the dealer manager Gary Mollitor from the volkswagen side made me feel very uncomfortable while at his dealer he made me feel not welcome, i visit the dealer several times and this guy never even made an attempt to greet me while at was there, i mean i dont have to spend my money there many other dealer would be happy to take my money the only reason i made the purchase at his dealer was due to the sales rep. All customers should be treated nicely by the dealership management, at the end of the day without customer he would not have a business. Ariliany Perez

Definitely Recommend

I recently purchased a vehicle from Autohaus Lancaster. This is the third vehicle that I have purchased here. The dealership is really clean and nice. It's in a great, easy-to-access location. The prices are great. But there is one sales representative that stands above the rest, and that is Hernan Diaz-Egg. He is extremely kind, courteous, and helpful. I have purchased all three of my cars brand new from Hernan. The first car was a Jetta that I bought from him, ever since then I haven't been able to be happy purchasing a new vehicle from anyone else than Hernan. He's truly a phenomenal sales representative.

VW CC Purchase

The salesperson was easy to work with and was only concerned that I was choosing a vehicle I was comfortable with. The normal pressure to buy was never an issue here.

Would recommend to all my friends and family

It first started with me taking my 2005 Vw Gti to get an oil change. I meet this really nice salesman whos name was Hernan Diaz egg, He showed me several vehicles and even allowed me to test drive the one that caught my eye. After the test drive he explained to me all the options I had to get my new car. I then went through with appling for the vehicle and too this day I still have my 2009 Vw Gti and love it. Again I just want to thank Autohaus and especially thank Hernan Diaz Egg for his time and for getting me into my Vw Gti.

Since Dec 2000 I have purchased 6 VW's from Autohaus. ...

Since Dec 2000 I have purchased 6 VW's from Autohaus. They are truly an outstanding dealership from Sales to Service. One cannot say enough about the excellent manner you are dealt with and treated as a customer, be it Sales or Service.This dealership follows up with a personal phone call to confirm service dates and then calls after the service was performed to see that everything was done to your satisfaction.

Recently my Nissan 350Z needed some body work done to fix...

Recently my Nissan 350Z needed some body work done to fix some damage on the door. I had heard great things about the bodyshop at Autohaus, and my insurance company worked with the dealership. I was definitely satisfied with the fantastic job that the bodyshop had done, and in such a timely manner....it looked brand new! While there, and taking some time to look at several cars on the lot, I had an interest in a striking red 2008 Audi TT. As much as I enjoyed my Nissan, I was very interested in getting more information on this Audi. The sales team at Autohaus was so informative, helpful, and I believe went above and beyond to make it happen! Before I knew it I was driving away in my new Audi!! I love this car and I would recommend this dealership to anyone. Everyone was so professional....the service team, bodyshop, and sales. I look forward to doing more business with them in the future!!!!

Purchased 2008 VW Passat Komfort. Very pleased with...

Purchased 2008 VW Passat Komfort.Very pleased with all aspects of the vehicle. Great mileage for 200HP at 32MPG.VW is nicely appointed, with all instrumentation located conveniently. Car has a great feel and plenty of power.I would recommend this VW Passat to anyone looking for a fuel efficient and yet very plush sedan.

They literally insulted my intelligence and tried to...

They literally insulted my intelligence and tried to convince me that they only made $1100 on a new car. They also tried to convince me that it would cost them 1200 to get my BRAND NEW CAR through inspection and "fill the gas tank". Are you serious? How stupid do you think a person is?

I live in the Balitmore, MD, area and purchased my A6...

I live in the Balitmore, MD, area and purchased my A6 from Autohaus Lancaster (an hour and a half away)in 2006. While shopping for my car, I contacted 16 dealers within a two hour radius of my home and came across all kinds of sales people, most of whom only wanted to sell what was on their lot and didn't take the time to understand what I wanted. Authohaus had the car I wanted but with extra options I didn't want to pay for. The salesman, Gary Jung, called me back to tell me about a special Audi rebate which lowered the price to my range AND gave me a lot more bells and whistles I wasn't expecting. I had a wonderful buying experience with them. I have been taking my car back to Autohaus for service ever since, even though there is a dealer 5 minutes from my home (who was especially unhelpful during my initial search for my A6). The Autohaus service team has been extremely knowledgeable and helpful. They are very knowledgeable about their product and have always offered a free loaner car. I recommend them without reservation.

I recently purchased my second vehicle, a 2010 Cayenne,...

I recently purchased my second vehicle, a 2010 Cayenne, from Autohaus; and like the first buy, I was completely satisfied with the professional treatment of Tom Wanner, Josh, and Glenn.In recent months, my credit score took a dip making securing a loan difficult. Tom never gave up on me. He worked diligently to help me obtain a loan. Tom and Josh treated a very delicate situation in a professional and compassionate manner. They did everything possible to make me feel valued and dignified. At no time was I made to feel embarrassed by my situation. Glenn was extremely patient as he masterfully demonstrated how to use the multitude of features the Cayenne includes. Due to his support, I was able to easily master the Cayennes options. I highly recommend this professional team and dealership for anyone looking to purchase an Audi, VW, or Porsche. Every customer is valued and treated respectfully.

I was extremely pleased with my experience with Dean Fry...

I was extremely pleased with my experience with Dean Fry and Autohaus Lancaster. Dean not only demonstrated extraordinary patience with me as I move through my purchase deliberations over a period of months but also provided a wonderfully smooth sales experience once I resolved to purchase (lease) my car. Further, Dean was extraordinarily diligent in responding to my numerous questions after I took delivery. Great salesman - Great Store.

I have been purchasing automobiles from Autohaus...

I have been purchasing automobiles from Autohaus Lancaster since 1978. The high level of professionalism spans the entire dealership from sales to service to parts and the body shop. I have always been treated like family and have recommended others there as well. In the competitive marketplace we find ourselves in today, it's good to know you have a dealer you can trust, and one that will be in business when you return in the future. They know their product, and more importantly, know what it takes to keep their customers coming back.....

Recently bought my 3rd new Audi from Autohaus. Obviously,...

Recently bought my 3rd new Audi from Autohaus. Obviously, I enjoy Audi vehicles and this dealership. The sales and service personnel have always gone out of their way to make sure I had a pleasant experience. When purchasing a high-end auto you expect a high level of service... Autohaus delivers. In fact, I've referred other prospective buyers to Autohaus (2 of which later purchased Audi S5's).