AutoFair Ford

Shady service department

Where to start, well they don't always put the right oil in your car, oil filters aren't always changed. The used car department sells cars with bad tires, rotors, body damage and more. The times you get for labor will vary from time to time. They'll tell you it's costs 40$ to patch a tire just because you have a free oil change coupon, normally that tire patch is 19.99. Everyone constantly talks about what you look like, what your car looks like and if you come in with a coupon your a automatic xxxxxxx. I could write this for days, avoid this dealership.

New Car at Auto Fair, Manchester

Excellent experience, low pressure, very helpful salesman (Chris Green). Would definitely go to Auto Gair again and would deal with Chris

Autofair EVERYTIME!

This is the second vehicle we have bought from Autofair, and EVERYTIME its been a pleasant, enjoyable and exciting experience. The staff is extremely professional and willing to go the extra mile! Our go to!

Best sales and customer service in New England

Best service around! Thanks for everything Autofair helped us with everything we needed

Great service!

Great experience. It was quick and easy. The staff were friendly and helpful. I also enjoy the rebate :)

Excellent experience

Stopped by as I was doing my due diligence trying to decide whether or not to purchase a truck or SUV so that I could safely pull my rather large boat. Cleveland did an outstanding job educating me and working with me to get me into a F 150 that met all my needs. I am extremely pleased with his professionalism and with my new truck! I highly recommend not only Auto Fair having had a great experience once before buying an Explorer but equally so Cleveland. Anyone needing a new vehicle would do well seeking out Cleveland's assistance.

Great Service! Would highly recommend

Worked with great salesman Scott Kling he listened to what we were looking for and didn't try to upsell us at all. Helped us find a great deal and was very friendly and professional.

Ford Focus

This is my second car from Auto Fair and I will never go any where else to lease or buy a car. A very positive experience from Scott Kang/Sales, Steve/Finance to Tony/GM sales. They all worked so hard to get me a great deal.

President

Last week I brought my Ford fusion in for a recall fixed and aside from the fact that they never seem to stock all the parts that are needed for these fixes, which makes things inconvenient as they had to keep the car overnight, it was an absolute delight working with my service manager by the name of Dennis . Dennis goes beyond the call of duty in making sure that everything is tied down and write and he even gave me a follow-up call to see if everything was good so that is the kind of customer service you don't get anywhere else these days and for that I am very thankful and give auto fair Ford high praises.

No problems, thanks

I have gone to auto fair fourth for many years and I've never had any problems

Great experience

My shopping and purchasing experience went off without a hitch. Would definitely recommend this dealership to anyone in the market for a new Ford vehicle.

Michael Shea

Auto Fair Ford is awesome great service nice people all service done right

Don Vlahos

Went in looking for a truck, and was greeted by the sales person(Bichr). I explained my situation to him, I had purchased a new car 10 months earlier and had some negative equity in it. I looked a a couple of nice low mileage used trucks and could not come up with a payment that worked for me. They asked if I had considered new and told me of all the current rebates. They pulled a new truck up for me to look at and ran some numbers, and were able to get me into a new truck with a payment that worked. I am very happy with the team at Autofair Ford, they took the time and went out of the way to help me get the vehicle I needed.

Got what I wanted

I had a great experience buying my certified Ford Explorer. Everyone was friendly. I just wish that the process was not as long. I was there for 4 hours. I do love my new wheels. Scott Kling was amazing. Thank you Scott.

Long time Autofair Ford Customer

I have gone to them since 1995. Bought my first truck there. My son was driving 15 years later . after I gave it to him they leased me a truck and bought my 2007 F150 after the lease. I have only taken it to them and the work has been great overtime.Just recently I had a tire change done and hub was missing, they replaced it with a new part to correct the issue. They have always treated me very well and respectful.Will and have recommended them to friends and they are also pleased with the service. My wife has also bought her past two cars with Autofair and has had them always service her vehicle. We are very happy with them.

Trade In

I traded in my vehicle and got into a barely used 2016 Ford Fusion. The process was long but everyone made it fly by. Great customer service and expertise.

dennis

Great place to buy vehicle,everybody very friendly,great service,salesman was very courteous and very helpful,good prices on vehicles

Bashir was the best salesperson I've encountered

I've been in biotech sales for over 20 years. The service, straight forward talk and overall process was all about me. He listened to what I said, did not have his own agenda and ultimately we made a deal with the whole process taking less than 3 hours from walking in to finance, trade in and delivery of my new F150. Gerry the sales Mgr and Drew the finance expert were spot on and made the process smooth as well. I would never buy another vehicle anywhere but Autofair. In fact we are buying a second this week for my wife..Brian from Hampton

Not good

Never knew salespersons name until after delivery. Paperwork nightmares. Not overly impressed at all.

AutoFair Service Department

I've been servicing my Ford F-150 trucks at AutoFair for 5 years. The service writer I typically work with is highly professional, responsive, and honest. He explains issues and needed repairs effectively and consults on what should be done, needs to be done, and does not need to be done (and when). This is very refreshing - especially when most service departments are revenue and margin machines. I would recommend AutoFair Ford service to anyone.

Mary winning

I always use Autofair ford Jerome Always goes it of his way to help!

Ford Focus ST

Went in to look at the ST's thinking I had no chance but just wanted to get the information ended up going home with one.. Love the car and it was made real easy by Cleiton Silva. He also sold my fiance a Ford Fiesta last week and she is extremely happy with how well he worked with us. Overall best experience I've ever had at a car dealer..

Seriously

i'm seeing way too many positive reviews and starting to wonder how rigged they are, first, forget dealer incentives, they will find ways of burying them, forget about sale prices or internet pricing, they will bury it too, forget so called Best Trade in deals, what you will get is offered less the trade in price, so that said, GOOD NEWS, if your desperate, don't care paying over list and really have your back to the wall, they will help you, ( screw you in the process but hey ) forget about any chance of working a deal, their usual price is over list, deal with it, so that said, it was finally time to say goodbye to autofair ford,

Excellent experience

Cleveland was an awesome sales associate. Very knowledgeable and patient. He took care of all our needs and I'd refer all family and friends to Auto Fair to see him. We got a fair price on our car and weren't pressured at all through the process. If you need a new car, I'd recommend coming here.

Disapointing service

I brought my car in for an oil change. There were several recalls that needed to be addressed (latches on all 4 doors and automatic steering which required tearing up the dashboard). I got it back and the AC on the drivers side didn't work and the drivers side door wasn't closing. They took the car back to look at it. I just got a call where they accused me of having other work done on the door which is why the latch install wasn't 100% and the AC was an "existing issue" that would cost $250. Neither of these were problems before I brought it in. They are fixing the door, but not without shaming me. It is unfortunate that I have to defend myself and pay extra for things that came up after they "repaired" the recalls. Drivers shouldn't have to choose between safety of bringing in the car for recalls or dealing with new problems their service people are creating. I have never taken my car anywhere else but Autofair, but perhaps it is time I look elsewhere.

Disappointed in service

I brought my car in for an oil change. There were several recalls that needed to be addressed (latches on all 4 doors and automatic steering which required tearing up the dashboard). I got it back and the AC on the drivers side didn't work and the drivers side door wasn't closing. They took the car back to look at it. I just got a call where they accused me of having other work done on the door which is why the latch install wasn't 100% and the AC was an "existing issue" that would cost $250. Neither of these were problems before I brought it in. They are fixing the door, but not without shaming me. It is unfortunate that I have to defend myself and pay extra for things that came up after they "repaired" the recalls. Drivers shouldn't have to choose between safety of bringing in the car for recalls or dealing with new problems their service people are creating. I have never taken my car anywhere else but Autofair, but perhaps it is time I look elsewhere.

Excellent dealership

This dealership was excellent Ronald Jeudy was our salesman and he did everything from finding the right car for us to answering all our questions !! I would recommend him to anyone !! The finance department was excellent to deal with and so was the warrantee person I dealt with ,you have a great dealership and should be proud !!!

Good experience

My husband and I had a good experience at Autofair Ford. Our salesman was friendly and worked with us to get to a 'happy' place. I was disappointed on the trade in offer for my Subaru but it all worked out. We had a time limit we could spend at the dealership and everyone worked really hard to get us out on time. We pointed out some scratches on the vehicle we were looking to purchase and they worked a new paint job on the affected areas into the deal. Good experience overall.

Great Experience!!!

Great Price, Friendly people and a quick painless process. I will definitely recommend Auto fair to Family and other folks!!!They get an A+ in my book.

Great Experience

I had excellent customer service and great pricing !! I would highly recommend the Ford Team in Manchester NH as the dealership to go to.. I am very happy with my new car. My salesman, Cleveland, was knowledgeable about the product and worked hard to make it work ! You won't be disappointed...

Extreme Satisfaction

My sales person made my buying experience streamline. Tim was extremely knowledgable and very helpful with my decision to purchase the Fusion. Tim made sure I understood this vehicle bumper to bumper. This is my very first purchase with Auto Fair.

Great experience. Very patient sales staff

Great people to work with. I am a hard person to please. The decision was difficult but working with these experienced sales staff made it easier to make the right choice. I love my new truck.

Great team that worked hard to satisfy the customer.

The team at AutoFair worked hard to provide a good buying experience and to meet my needs and expectations. They went over and above to work with my schedule and to make the process as painless as possible.

Great help to get me into what I wanted in my price range

Got a great truck for a good price and they made sure I was satisfied. They had what I was looking for and beyond and made sure I could have a low payment within my means.

Amazing staff

The staff at Autofair Ford was amazing to work with. Chris G. was very friendly and knowledgeable about the vehicles that I was looking into purchasing. He got me into the right vehicle for me.

I don't typically leave reviews

I don't usually leave reviews, but Chris and drew were excellent to work with this is actually the second time I have delt with Drew. I came in I told Chris my situation and what I needed, his knowledge of vehicles on the lot led him quickly to show me 5 or 6 choices that fit my criteria. Needless to say I drove home in a truck that I love. This being the second truck I have purchased thru Autofair first being thru Drew and second with Chris. I can absolutely recommend them.

Used car pirchase

Friendly salesperson, willing to negotiate without out making the process difficult great sales person would recommend!Vehicle presented as described addressed two minor issues without hassle

knowledgeable, professional and respectful

I wanted to buy a new truck but didn't what I wanted. The sales person was knowledgeable, professional and respectful without being obnoxious or pushy. She told me my options and explained anticipated costs. I didn't buy a truck from Autofair but neither have I bought one from another dealer.

Awesome experience

I called in and spoke with Linda, she was very friendly and helpful! She knew what she was talking about and was very excited to help me out. I would definitely recommend anyone shopping for a car to give Linda a call. Thanks again!

Friendly and professional

Everyone we encountered at this dealership was friendly and patient during the process of buying a new car. We had a misunderstanding that made it to our final signing and a quick and expedient solution was immediately offered. Great people to work with at this dealership.

Lynda Boucher-Kimball

She is a great employee! At the time I needed to buy a car she told me of the great deals and what a great place Auto Fair ford is. She got me in touch with the right people and made it a great buying experience!

Refreshing visit

I just recently leased a 2016 Ford Edge thanks to Lynda Kimball. She gave me a courtsey call reminding me that I had a few payments left and would I be interested in looking at the new Ford Edge. I told her I'd love to stop by and work with my pervious sales person Andrew Gossling who is always pleasant to deal with. Andrew and I found the perfect Edge for me and I took it home that day.

Quick, friendly and thorough service!

The staff were great. It was quick and easy to get my car serviced. They checked with me before doing anything and it was a good price!

Great fast non pushy service

In and out in under 2 hours with a new ride. Now that is what would concider great service . I have now bought 3 veichles from there and am looking forward to more

Very helpful sales department.

I went in to the dealership hopes and dreams. And left with the truck I wanted at a price great price. A+ service from sales to finance. I would definitely recommend anyone to shop there.

Purchase

We worked with Scott Kling, he was extremely knowledgable and helpful. He was proficient in meeting our needs and finding a vehicle within our budget.?

Exceptional service!

I called in to get information regarding a pre-owned Ford Focus. I spoke to Julie. She was friendly, knowledgeable, and very helpful about it. She answered all of my questions. I would definitely recommend this dealership by the quality of service I received.

Great experience

Julie was very helpful and knowledgable over the phone and set us up with an appointment that fit into our schedule! I will refer her to friends looking for new vehicles.

Great experience

Was given all the time I needed to make an informed decision .... everyone was extremely helpful .... Sam Coburn did an amazing job of getting me the SUV that fits my needs .... thank you so much Autofair Ford!!!!

Andrew was aewsome no pressure at all

Had a great experience, there was no pressure at all from our salesman Andrew. Very knowledgeable and friendly, i would definitely send friends and family to andrew when they are looking for a vehicle.

Was but not now!!!

I'm sorry for having to rite again, but I feel I have not gotten my point across! I bought a 2013 mustang GT in Sept of 2012 Loved the car got great service. in oct of 2014 I bought a 2014 mustang convt.v6, I said when I turned 70 I was going to slow down! love the car before winter I bought a 2009 Saturn Aura, for a winter car They sold to me and I thought they would work on it if something happend in Sept I called service dept to get a oil change and also for a sticker. well it had a small leak in the exh . they told my son they would not fix it but would send me to someone that would ! while there they told him they changed a light in the back, the light bulb was$2.00 and labor was $23.00 ! I have always felt good doing busness with until this happend ! Just have not received the responce I thought I was going to get Got a call yesterday and was asked if they wanted me to be taken off your list and I was ticked so I said Yes have a great day RJS.

A good day

Justin Tilbe was the salesman that worked with me today. He was very professional and helpful throughout the entire process. He even loaded into my new truck the "box" of things that I had in my old truck when I was sitting with Shawn, the finance manager ( including supplying the box ). Shawn was a pleasure to work with. We had a wonderful discussion that had nothing to do with the purchase. Very personable. Nice man. It was a good day.Richard Martin

Great experience

I had such a great experience when I bought my wife's car that I went back and bought another car from this dealership.I would recommend them to everyone.Mike Moreau

Great dealer and amazing people

Best dealership to buy a car from they are all very friendly and respectful and always take good care of me and my family, this is the third car we got from them And we love it. Thank you AutoFair!

Amazing experience

Worked with Chris G. He was very professional and took the time to listen and figure out all my needs. I didn't feel pressured and everyone was very helpful. Financing was great.

Nightmare!

Without a doubt the worst car buying experience I've ever had. There tactics are very shady, underhanded and possibly even illegal. I bought a powertrain warranty with my vehicle. The finance guy said they were giving me a maintenance package with the vehicle. I have since discovered they charged my almost $600 for the "free" maintenance by sneaking the charge into the contract for my powertrain warranty which, is through a different compay. I don't know if it's too late but, I plan on contacting the Attorney General's office to see if how they operated was within the law.

Great customer service and great prices

I had an excellent experience shopping at Autofair Ford my sales person, Calvin Moody was very knowledgable about the product and I really liked how he listened to me and wanted me to get the best deal I could get. He also managed to get me more money then I thought I could get for my old crappy trade in. I would definitely recommend asking for Calvin when you go there. I love my new Edge too!!! It's everything I wanted and more.

Great salesman!

Cleiton was my salesperson. He was easy to work with and very understanding of my situation. He was very professional to deal with and made sure I went through the process completely with ease. Drew handled my finance paperwork and explained things thoroughly and professionally. They are a great representation of the dealership

Ford Escape lease

I have recently leased a Ford Escape 2016. Cleiton was very helpful in explaining all the features of the car and made the leasing process very easy and quick.Best experience ever, highly recommend him! A. Batista

Who deleted my review this morning?

) stars. I bought a used truck August 27, and just received an email from service that they failed my tires and it will be $1200 to replace. My transmission is gone, and they have basically sold me a lemon. They also claimed to have made numerous attempts to contact me on the evening before Thanksgiving when I was told by their employees that no one was giving me that promised return ride, yet my phone records show otherwise. I have 64 payments to go at $328 for what's turning into a paperweight. I was told by sales I cannot return my vehicle or it will go on my credit report. I am going to bring this to a separate mechanic for a diagnostic evaluation today, then notifying the state and sharing their false claims to have attempted to contact me. Lying on their reviews to make themselves look better, and blaming customers for their very poor service is a bad way to run a business. Save yourself the hassle and go to Londonderry.

Excellent Service!

Great dealership! I recently bought a new car from the AutoFair Ford dealership and the salesman (Bisher Zein) made the experience very pleasant and without worry. He was friendly, informative and went over and beyond to address my questions and concerns. Highly recommended!

They don't service what they sell !!!

I bought 4 cars here in the last 3 years 2 mustangs and 1 Saturn . I had my son take the Saturn in for a oil change and a sticker, they failed it because of a leak in the exh. and a light in the back ,which they changed for $43.00 then told they would not do the work on the exh. So if i bought a 2014 Bmw for $50,000 you would not fix it?? well if I have to take my Saturn somewere else I will also take my 2014 mustang Too!!!!!! and look for a 2015 while I'm at it! RJS.

Poor service, Autofairs loss

I went to Autofair with a print out from the ford website of an Explorer. I wanted to buy a new 2015 or 2016. We were working with a representative named Gerald who was relatively new. The experience was going well. But he was unable to find what we were looking for on the lot. In comes Keith Osoeski, Gerald's "mentor". And everything went down the tubes fast. He asked what we wanted and what we wanted to spend. He immediately snapped that this vehicle in my head did not exist. I showed him the car I built online so that he would know the features I was looking for. He went to his computer and again told me, "it will never happen. It doesn't exist. I don't think you understand how this works." He tried to sell me on something well outside my price range assuring me that the brand new vehicle I wanted could not be found anywhere. And throughout this process his attitude was abysmal. So we left. We drove 10 miles down the road to Londonderry ford, where I guess they employe miracle workers. Because, wouldn't you know it, they found me a 2016 Ford Explorer with the features I wanted and in the budget I requested, a vehicle in which I am now the proud owner of. We had a shady experience with Keith a few months back too where he tried to over price a car on the lot that was on the website for cheaper to my sister. We should have known better and will never return nor will we every recommend Autofair to anyone. Don't waste your time, go to Londonderrh Ford where the customer service well surpasses this place.

Purchasing a new vehicle

The worst buying experience of my life. Left after my purchase feeling xxxxx! Sad thing is the new car is lovely, but the whole experience leaves such a bad taste in my mouth. I only wish that I had read the yelp reviews before I purchased my car. I have to take full responsibility for signing on the dotted line, but I am also compelled to let others know about my experience. This is the third car I have purchased from auto fair and I sadly had a bit of a trust factor, as in the past I felt treated fairly. They gave me a very poor trade in value on my truck, when I asked about it, they said Edmunds inflated there values, so that was not a reasonable tool to base the value on. When my husband asked about his discount, he had a hand waved at him and a no. I was getting zero percent financing so assumed that negated any discount. I have since been in touch with Auto Fair and was told that the salesman was certain I did not want to use my husbands discount and have him on the loan and was also told, well maybe I would have given ya a few more bucks for your truck but..I was there seven hours to purchase a car, I was exhausted and it was just a nightmare. If I can save just one person from having to experience this treatment the time I have taken to write this review will have been justified.

They screwd me over really bad!!!!!

You ready for this one?..... February of 2014 I bought a Certified Pre-Owned Limited Edition Edge. It was beautiful, however, the electrical panel in the front end was screwed up. It kept telling me "No key detected" or "Shift to Park" when I had my key in hand or my car was already parked and turned off. So I brought it in to be fixed. In a rental I went. A week went by and they told me it should be all set. It was not!!! The car was still saying those same things but also my radio wasn't working right. Ide press a button to change the station and nothing would happen. Or I would want XM radio on and it would turn my the CD on. So I brought it back again. Another Rental. Then my driver seat wouldn't work at all. It wouldn't move forward or backwards. It was stuck. Again, back in the shop. I picked it up a few days later with all these promises that it should be all set and I would be good now. The very next day my seat moved all the way forward on its own squishing me up against my steering wheel while I was driving with my son in the car. That was it for me!!! This is only July 2014. I brought it back for the 5th time in less than 6 months. I said I didn't feel safe anymore and i wanted to get into a differnt limited edge. They said to give them a few days to locate another limited edge. They called me a few days later and said to come on down.(which is 45 mins away) They had one for me. When I got there not only was it NOT a Certified Pre-owned, It was NOT limited. It also was the only color I asked them not to get me. So, a manager said " Go out in the lot and pick out something you like and we will work with you" I found 2 Limited Explorers. He told me that one was too expensive but this one was doable. I asked to test drive it. They told me it had just been brought in on trade and wouldn't be ready until tomorrow and to come back yet again. I got there to find that all the paperwork was filled out and ready to sign before I even got to test drive it. I asked the manager "What if I don't like this one?" His response was "You'd better like it! I pulled a lot of strings to get you in this car." I felt he was pushy and I didn't have any other options but to take this one. And trusting in this manager because I know him out of Auto Fair, I test drove it and moved forward. Now going to right now... My AC compressor blew in my Explorer last week so I bring it in to be serviced. They take it, give me a rental and say we will get back to you tomorrow. I didn't hear anything the next day so I called around 5pm to get an update. A female says that they had to order a part but someone would be calling me the next day. 6:30am the service guy calls and says "I'm so sorry but your warranty lapsed less than 2 months ago and you will be responsible for $1200.00-$1500.00 worth of work PLUS the rental cost. I couldn't believe what I was hearing. I thought I had a Pre-Owned Ford Certified like my Edge but I had a Auto Fair warranty. I told him not to touch my car and I would be picking it up that night. Even though I made it extremely clear not to touch it they went ahead and did an oil change after I had spoken to them. I fought with them about the rental because NO ONE told me beforehand that I might have to pay for it. They did eat the cost. I took the unfixed car to another dealer to see if there was anything they could do for me and they just laughed in my face. They said that they cant believe that someone could do such a mean and ruthless thing like Auto Fair did to me. The sales rep said he could never live with himself if he treated someone this way. There was absolutely nothing he could do. A 2011 Ford Limited Edition Explorer going for around $20,000.00 and I'm in debt for over $30,000.00. I am extremely unhappy with Auto Fair and the way they handled my situation. I would NEVER recommend them to another person.

Great truck buying experience! Fast and easy

Went to the dealership to look at options for after I turned in my lease. My sales person Fred Raney did an unbelievable great job showing and educating me on the vehicles I was interested in. Once I picked my truck, Fred made the rest of the process very easy and he made sure I got the best deal. I would refer all my family and friend to Fred in the future.

Certified pre-owned mess

I bought a certified pre-owned 2014 ford and on my way home it started to rain. I turned on the windshield wipers and they didn't work - on any speed. No function whatsoever. Also during my 30 minute ride home, I had high beams flashed at me a few times, which I thought was strange, until I realized the left headlight was pointing right up into the face of everyone coming towards me. Brought the car in to a different (competent) dealer the next morning. The fuse for the wiper motor was MISSING - not blown or damaged, not even there. The left headlamp bulb was not fully installed into the headlamp housing, and therefore not aimed properly. I'm not sure how the vehicle made it through AutoFair's "rigorous" CPO inspection without correcting these two safety issues. I'm also pretty sure NH state inspection laws require working windshield wipers and properly aimed headlights, so I'm surprised I got the car with a fresh inspection sticker. Not a good experience at AutoFair.

Very Helpful and Knowledgeable

I wanted to change from my car to an SUV since I now have 2 grandchildren. My husband and son started to look for me and met with Fred Ranney at AutoFair Ford. We have been on the look out for an SUV for some time that not only matched my requirements but also my personality. Fred showed them a beautiful red 2013 Ford Edge Sport AWD with 22 inch wheels. They called me and I came right down. Fred listened to what I was looking for. He answered all my questions and was very helpful in assisting me to feel comfortable with all of the bells and whistles. I am very happy with my Edge Sport. Fred was so helpful I sent my other son who was looking for a new truck. He purchased an awesome looking 2015 F-150.

Cindy In Service ROCKS

I must say that Cindy St... in the service department is TOP NOTCH. I have always been hesitent on bringing my car in for service but now that I have Cindy to work with, I'm very happy. She did a fantastic job at explaining to me all the "fixes" that my car is going to need now and down the road. She really went above and beyond the scope of any other person I have ever worked with at a service dept. She goes out of her way to make sure you are informed, updated, and satisfied. Autofair Ford has a "keeper" with Cindy. Can't say enough

Excellent Work

I recently bought a used vehicle from Auto Fair Ford and the salesman (Ryan Lally) was excellent, informative, and kept me in the loop during the whole process. Couldn't have asked for a better expierence. Thank you.

Poor Communication

I contacted them for a used Mazdaspeed 3. I received an email from Amanda Poirier telling me the car is available & that I can come & see her & we'll talk about the car. I called her back, but I was told that she was off & that I had to leave a message. I did that twice, & then I decided to make an appointment to just go ahead & see her. My appointment was confirmed so I came with my whole family. I was greeted by a gentleman named Mike Pepper. That was a Friday. He told me that Amanda was in the back attending to another customer, & that he himself would just take care of us. He led me into the back lot of the dealership, showed me the car, which, unexpectedly, was not test-drive ready yet. It had a lot of clutter inside, & he told me that they've just received the car. Since they told me I could not test drive it in the highway, I was made to drive it around the lot, which was nothing because the car was running at the most, 5mph. He then led me back inside, & he asked me to fill out a sheet of paper, that would make a "soft inquiry" into my credit. Immediately after my phone alerted me with a notification of my credit inquiry, since I have a credit app on it. A manager whom I forgot the name approached me & tried to crunch some numbers, which I declined. I respectfully told them that I am shopping around many dealerships trying to find the best deal. They told me that they were capable of giving me a crazy deal, but again, I told them that I've been to a couple of other dealerships, & that I would talk it over with my wife & family. I then went home, had to work the weekend, I got a voicemail from Mike asking if I had made a decision. I did not return his phone call because I was working nights & I've already mentioned to them that for that weekend I will not be picking up any calls. I didn't call back until Tuesday to ask if the car was still available. Nobody picked the phone up, I left a voicemail. I did this for about 3 more times the course of the whole week. Another weekend came, I still did not get any call back from either Mike or anybody. That following Monday, I spoke to a certain Julie, who claimed that she's one of the managers & that she was aware of my messages & that she was "about to call me back". She asked me, "what's up?" I was so frustrated that I asked her "what do you mean what's up, I've been trying to call many times to ask about that car, & you'd ask me what's up?" She then said that the car has been sold already. So I was like, "That's all I needed to know!" I mean, how hard can it be to pick the phone up & call a potential customer to let him know that the car is gone! I left a review on Facebook, I got a call from Austin Mills, he explained to me all that happened, & that I can come in & take a look at other vehicles, & that he promised to make it up to me by giving me a huge discount. I declined. I am not going back to Autofair to get treated like trash. It all went downhill the very second I was told that the confirmed appointment with Amanda was really nothing that they threw me under the bus by letting a "beginner salesman" talk to me & lied to me about the supposed "soft credit inquiry."

Great overall experience

I had an excellent overall experience at autofair. I love my new car and I would recommend this dealership to everyone. Judi was my sales rep. She was professional and very knowledgable about the car. She also made me feel very comfortable to ask her any questions. :)

better than what i expected

I went in expecting them to be like all of the other dealerships. Telling you what you want to hear and showing you what you want to see, telling you yes you can afford it then when it comes to working out numbers, turns out you cant afford it but they're not like that. I went in shopping for a used car and to trade in my 2011 dodge. I ended up leaving with a Brand new 2014 ford focus and they made the numbers work for me as well. Kelly was my sales person and I highly recommend him to any and everyone. I've been around to many dealerships throughout NH and Autofair Ford was the only one willing to work with me and give me realistic numbers to work with and their negotiations were very fair. I LOVE my new ford focus and i am very glad i went to them for a new car. I am highly satisfied.

Highly Recommend AutoFair Ford

Purchased a 2015 Mustang GT Premium from AutoFair and we were very satisfied with our experience. Our salesman, Dave Payeur, was very professional and knowledgeable about the model and features. He worked tirelessly to ensure that our needs were met. We had previously visited another Ford dealership and walked away due to the sales person and the overall deal terms. We walked into AutoFair and from the beginning it was 180 degrees different than other dealerships we visited. AutoFair met our deal requirements relative to the price of the vehicle and our trade value within the first offer, which let us move forward with our purchase with minimum stress. We will recommend all of our friends who are in the market for a new or used car to visit AutoFair and speak with Dave Payeur, preferably after visiting other dealerships so they can experience the relief that we felt. Thanks again AutoFair, and Dave Payeur, for treating us professionally and ensuring that all of our needs were met.

Excellent Buying Experience

I went into Manchester AutoFair and had a great buying experience. The Sales Rep and Manager were excellent to get me into the car I wanted, plus more. Drove the car off the lot that day. Would highly recommend them.

Love my new F-250

This is my second vehicle from Fred, I cannot tell you how satisfied with his knowledge of the vehicle. Overall my experience with this dealership and fred has been completely satisfactory, and I would highly recommend him to anyone looking for a new vehicle.

Love My New Ford Fusion!

I have always bought my Past 3 Vehicles from Auto Fair! I went into Auto Fair where I was approached by a Salesman and I was introduced to Wade Koblinsky, whom was an Extremely Pleasant and very Knowledgeable about the 2015 Ford Fusion that I bought! His approach in Selling me a Vehicle was the Best and not at all forceful. He help me with everything that I needed to know about MY NEW 2015 FORD FUSION! I love the comfort and the ride it gives! Having the sync is Great! Using my Cell phone through the car is wonderful since cell phones will not be able to be used legally soon! Love the Sirius! The gas usage around the city is 21.8 ml per Gal. I have had the vehicle since March 15th. Thanks Wade for your professionalism in selling me a Beautiful Car! I love It! Your Service is tops!! Thanks for Working with me to what I could afford! I am a Happy Owner! C.C.

not impressed

I went to trade in my Chevy Malibu and could not have had a worse experience. When we arrive I explain that I want to trade in my Chevy. The sales person, (his name was Animesh) turned to my husband and asked his name and shook his hand, completely ignoring me. We looked at a couple cars and I picked out a good escape that I liked. We go through the process and although I go home with my Malibu I'm told to come pick up the escape in three days. Three days later I picked up the escape but the bank paper work is not ready and I need to come back two days later so they can fix the seatbelt and sign ask the paperwork. I come back again, two days later at my appointment time and Animesh talks me that the bank paperwork still isn't ready and to come back tomorrow. I live 45 minutes to an hour away. I received no phone call or notification that it would be a waste of time to come down. In the end I didn't even get the escape because they wouldn't deal with the banks the same day. They wanted me to come back the next day and I refused. So frustrating! This sales person is so inconsiderate. Definitely do not recommend this dealership. This is the second bad experience I've had with the Autofair company. Will never come back.

Great Dealership to work with!!

Experience shopping at AutoFair far exceeded any expectations we had going into purchasing a new vehicle. Everyone was so friendly and was able to work with my wife and I in purchasing our new truck.

hard working salesman

work so hard to get me into the truck that i wanted. even helped me move my stuff from my car into the truck which was a hard thing to do in the middle of what seemed like a blizzard. thanks again Fred Ranney for all that you did.

Mr. Heasley

Very knowledgeable and customer friendly helped make my decision clear as day. Mr. Heasley helped me decide on my new Ford explorer. He knew any and every question I haf. Grade A customer service.

Great customer service!

Worked with Mr. Todd Heasley during the purchase of my Ford Escape. He is very knowledgeable and took the time to answer all my questions, and more importantly my wife's questions. My wife loves all the features of this car, especially the built in GPS and the seat warmers. She swears she will drive it till it cant be driven anymore. We ended up with a good price i can live with, and with having the high level service package i know we will be safe and sound out on the road. Thank you Mr. Heasley for a great experience!

Autofair Managers lie then back out of the deal

Long story short went to Autofair Ford to lease 2 cars. Worked Dave Payer he was great and worked hard but at the end of the day they were way too high in price and we told hime that we might be back. Then the first manager comes over and proceeds to tell us that the cars are worth that price. I said not to me they are not. He left then another manager came over and lowered the price so we thanked him and said that my wife and I would have to talk about it and left. We were not half way across the parking lot and they came chasing after us. They lowered the price to very close to what we wanted to pay. We called on our way home and told them we would take it and made arrangements to sign the papers. Showed up at the dealer and turned in our traded the salesman showed us all the features of our new cars while we waited for finance. We went into the finance office and started signing papers then noticed that the lease miles were lowered to 1-0K and the term was 24 months instead of 36. He went and got the 3rd manager and he told us that is the deal we accepted and we have to take it. I pulled the papers out of the folder and showed him the deal. He said that didnt matter and he would be losing money if he did that deal; I asked to speak to the manager that made the deal but he was on vacation. The manager told us he would talk to the General Manager in the morning and we would get a phone call. Guess what no phone call. I have called and they are in a meeting. The attitude of manager number 3 was condescending and he was acting like the mafia! They wasted our time, one manager lies and the other covers up for him. AUTOFAIR LIED to us and the management there lie and cover for each other,. He actually said well you are not supposed to have this paper what is in the computer matters. DO NOT DO BUSINESS WITH AUTOFAIR!!!!!!The only recourse I have is to tell everyone I know what they did and how we were treated. I have documented this everywhere I can and will post on internet sites that rate businesses and hope people listen to the warnings. If it wasnt going to be in the single digits this weekend I would picket in front of their company!!!

Friendly and Warm Welcome

Rapid attention to detail even in the unbelievable frigid temps outside. I will be back because of this salesman and his ability to coach me.

Best car experience ever

My husband and I recently purchased a car from auto fair. The gentleman who helped us, Wade, was extremely kind and patient. We had a million questions and he answered all of them. We will definitely be back.

fred is amazing

Hes the best. very fast service very nice respectful friendly and he have a lot a patience lol believe me.. he do the best for me... for 4 hours i gave him hard time but at the end i drove out a nice car nice price nice % thank you fred i recommend fred for any customer services really he is the BEST OF THE BESTgood job fred..continue with that spirit you go boy

Best younger salesman

Purchased a 2012 chevy Malibu from the youngest but most personable salesman at any car dealership I've ever dealt with. It was stress free and he took care of it all. Definitely would buy here again

Excellent experience

I recently bought a car from Dave Payeur at Autofair Ford. I had a completely enjoyable and pleasant experience buying a vehicle. I highly recommend him and the dealership.

Great Experience

Fred Ranney providing me with outstanding service. Walking into AutoFair Ford, my heart was set on buying a Jeep Grand Cherokee. While test driving, he explained everything I needed to know about the vehicle. I never once felt pressured into buying my new car. Fred made my car buying experience drama free and stress free. I believe I got the best deal I could have ever gotten. I would have never gotten this deal of a lifetime with any other salesman. I am extremely satisfied with my 2012 Jeep Grand Cherokee Laredo! I highly recommend anyone looking for a new or used vehicle to visit AutoFair Ford and ask for FRED.

awful

Every time I come here it takes a ridiculous amount of time for things to be done and they do not update you what's going on. I went to get my car inspected and it failed they wanted to charge me almost $400 for the work which ended up only costing $140 at another garage. Then I go back to get it inspected and have been sitting here for two hours for a 15 minute job. I would NEVER reccomend this place to anyone.

Quick scheduled appointment now taking all day to resolve

Scheduled an appointment over a month in advance for an oil change, programming for a spare key and a sunroof issue. The month is January mind you.Arrive for the appointment early and first thing my appointment is not in the system, so back to square one from the start. Over 2 hour wait for the oil change and key, was told its to busy to work on the sunroof will need to reschedule. Reluctantly do so.Drive out of the dealership only to find that air is blowing in from the sunroof (it was not doing so when I arrived) I have to drive 9 miles on the highway in order to turn around and drive 9 miles back, as the sunroof will now not close at all. Told that it was fine when I left but they will look at, now another hour passes before they tell me a plastic part broke and they will see if its a covered repair. It is now passing 4 hours since i have been sitting here (I arrived at 9:40am) and the issue is still not resolved. I understand issues can arise and sometimes things can get backed up, however the time it is taken to work these issues that were scheduled out well in advance is ridiculous and unacceptable. Not sure there will be a return visit to this service department. I have no idea what/if the cost will be as I am still sitting here and have no idea if I will incur a cost or not for the repair.

Miss Lead /Deception!

I'm seeking a new truck and found a F-250 listed by AutoFair Ford. I did some of the early processes required to have some one contact me, and within 6 min my phone rang. It was a very nice and bubbly girl named Tanya. she told me I really need to come in "its the end of year clearance and my managers will do anything to sell me that truck" I told her that I live over 1 hour north of her and would like some early numbers to make my trip worth while. I provided my payoff, trade in vehicle info, vin #,, color, desired payment level ect. ect! She called me back to set up an appointment, then she said "if we can't make a deal today Auto Fair will fill my gas tank for the trouble of driving that far" and she also told me that the managers are also giving 20 percent over trade in value. I said fine I'm on my way, she said I'll give all this info to Brad (one of the sales managers I assume). So I drive down to Manchester walk in meet Brad for 30 seconds that was handed off to Ian (salesman). Ian started asking me all these ?'s, I said "wait, this is gonna be a problem already!" He said "what do you mean"? I said Where is all the paperwork and information I provided to Tanya and Brad"? No where to be found, so where the xxxx did all my information go? Anyway we went outside to see the F-250, can't find it anywhere! Guess what the F-250 was over to the body shop cause It got hit, first it was stated "it just happened a few minutes ago" the found out later it happened the day before! Well what was it Auto Fair? yesterday, today, tomorrow what? Here's where it went totally bad, My trade in value according to Edmund's was between 9k and almost 13K. Grant you it is an 2008 with 93k for miles But it is a Cadillac SRX not a ford escort or yugo! Auto Fair Ford offered me $6000.00 so asked Brad was this number with the extra 20 percent added? He said "no". so is that another lie? Remember what I was told by Tanya! I told Ian what I need my payment to be and the numbers they came back with was triple? You people DON"T Listen to the Customer! I told Ian earlier that this was "a yes we can or no we can't do deal"! Two and half hours later I said "enough, I just need my gas voucher and I'll be on my way! Brad said "What do you mean, we don't do that! Then he said "a full tank"? I said yes. He said I be right back. So Ian came back and said "I gotta go with you, cause all we have is a gas card". I said "fine lets go. Ian jumped in my Cadillac with me and we drove over to the gas station, filled up, then had to transport Ian back over to the Dealership! If you want to respond to this that's your right, just like it's my right to post this! Sugar coat it all you want, But just remember this customer is always right! That's how great business's survive, and your business is far from GREAT!

Problem with clutch

I brought in my Ford Focus Titanium for problems with the clutch. I would drive normally and without warning the car would have issues changing gears and the CEL would illuminate. When I pull over and restart the car, the problem would resolve and the CEL would remain illuminated for about 80 miles. The car had already had the clutch replaced for this issue under 2 months ago, and it started the problem again within a week. At that time, the cables were checked and it was fine after for about a month, when it happened 2 times this week so that prompted this service visit. I worked with Dennis and I have had a second clutch replacement. Overall my experience was good and they turned around the car in under 7 hours. Hopefully, this will resolve the issue and I can continue to go to Autofair Ford for just routine maintenance.

Amazing

I felt I received amazing service by Fred. My main mission was to go in to lower my payment and he was extremely helpful in showing me all various types of cars based on my goal. In a couple years, I plan on going back to see Fred and Adele to buy an AWD car once I am financially ready to put more money down and I would absolutely go back to see these guys. Amazing people who take "you" into consideration and care about seeing their customers satisfied. Shawn is also a great guy who was extremely helpful through the process. I would highly recommend these guys. Thank you for making my car experience a success.

Great Experience at Autofair Ford

I have been to many car dealerships and most of them are the same, when I walked into Autofair Ford i was welcomed with a positive atmosphere. Fred was an outstanding guy, he answered all my questions, showed me all options on the vehicles and was very patient and understanding. What I really liked the most out of Fred was how I was not being pressured into buying my vehicle, he generates a very friendly environment and he knows about every truck unlike other dealers I have dealt with. Overall this was a very positive experience and I will recommend others to go to him first.

Great selection of vehicles.

Autofair Ford had the best selection of new Explorers to choose from. My husband & I knew what we were going to buy, we just had find one. Fred was very helpful in helping us get just what we wanted. He was very knowledgeable about the features and how they worked. He was very thorough about what services were available to us if we had questions on how anything worked. All in all we were pretty happy with our experience with Fred & Autofair Ford.

I love my Ford Escape! Judy Rocks!

Buying a new vehicle is usually an extremely stressful experience for me. Judith Routhier made it low key and extremely easy to get exactly what I wanted! My new ride is Fabulous! Tony and Drew complemented Judy's talents perfectly and they all got the job done! I will definitely go back to Judy at AutoFair Ford when my daughter is ready to purchase a new car.

so sad

I had leased my Ford Escape through Autofair Ford 2 years ago. I was really looking forward to my next Ford at the time my lease was up. My husband and I sat and heard our options, and we were asked, "What can we do for you today to get you to drive a new lease off of this lot today?" We simply responded, "We have a brochure for 0 money down same vehicle same car payment we had before. We'd like to keep this easy". Our offer was 1) We have none of those vehicles "from the brochure left" 2) We have an offer that is up to $200 more than what you were paying, and 3) We can bring that down if you pay $1,500 up front We passed. As we were leaving a manager appeared with a better offer but still needed the $1,500 up front. We also were given an offer from the "vehicle from the brochure which magically appeared on the lot". Driving down the street a little ways we were treated wonderfully at AutoFair Honda. I now have a new Honda CRV handled so easily our payment is still the same and such a nice experience.

Down to earth

Lets just say I wasn't planning on trading in my car yesterday , I thought it was impossible to do so. But Fred showed me some cars, and I ended up finding the perfect one that I couldn't leave without. I was approved and still at the monthly price that was affordable for me. He was very down to earth and an all around easy person to get along with. He didn't seem fake in anyway as a lot of salesmen do. I'm very happy with my decision and if you go to Auto Fair Ford see Fred! :)

Used and abused Used car

I bought a car from Auto Fair in June of 2013 and not even 4 months later had to bring it back in because the front calipers had stuck causing the breaks and rotors to be bad. Auto Fair corrected that but 10,000 miles later and after being inspected in October because of te caliper they said that they did a 99 point inspection. If in fact they had done that, they would have seen that the back wheel bearing was gone and the back brakes and rotors were bad as well. I heard a squeel in the back and brought it to my mechanic and he said that in 10,000 miles, these should have not been bad. Anyway, Auto Fair would do nothing to rectify this.

Fabulous experience!

Excellent customer service! Fred Ranney was my sales rep and he kept me informed every step of the way. Explained all features of the vehicle, all steps in the financing process, set up appointments, prepped car, and followed up with me the next day to see if I had any questions. Very personable guy and made me feel comfortable throughout the process. Even has a stash of chocolate hidden away in case you need it. :)Fred let me know there were Sync training classes available every Tuesday to help go over programming but if I wasn't able to make a class and had questions, to call him and he would walk me through.Tom in Finance made the process very quick and easy. Holly in Customer Service was wonderful about confirming appointments and following up to see if I had any questions.Great team of people! Very impressed with AutoFair Ford overall and highly recommend them to anyone looking for a good deal and great service. Thank you all so much!

He made my experience very easy and comfortable

Going to buy a new car can be a stressful endeavor sometimes. It's a big decision that you are going to have to live with for a decent amount of time and you never know if you are being misled by a salesman that just wants his commission. Fred Ranney made the experience much less stressful and easy to deal with. He helped with financing, showed me my options and was knowledgeable. I wasn't sure I was getting a car that day, but Fred made the experience so smooth and easy, I left with a great car at a great deal. Thanks Fred! When it came to financing, Steve Glassman continued this streak by getting the finance company to lower my payments and almost made signing 100 pieces of paper enjoyable with his conversation and humor. Thanks guys. I definitely recommend these guys if your looking for a car.

Review

Alex Therrien, of Manchester nh Auto Fair, truly made my car buying experience worth while. I was uncertain of what I wanted, but he listened to my needs and made sure I left with the vehicle that was right for me. He was very friendly and made the car buying process fun rather than a drag which I have experienced in the past. I would highly recommend seeing him while shopping around and making a new purchase. After I spent time with him at Auto Fair I didn't bother shopping else where. He listened to my needs and was willing to spend hours to find something in my budget that fit my needs. He is great hands down! I know understand why he was recommended to me!

Review

Great experience at Auto Fair in Manchester and my sales consultant, Alex Therrien, was very friendly and easy to talk to talk to. He truly made the buying experience for me and listening to my needs and wants. I would highly recommend seeing him when making such an important decision!

Outstanding experience

Don't normally write reviews, but after the Absolutely amazing experience I couldn't not write a review. Management salesmen and any other staff were extremely welcoming and kind to my family and myself. In the past 2.5 years I have bought 3 vehicles from them because of the great opportunitys each time to buy a new vehicle. So to sum it up I am an AutoFair ford customer for life.

Dealing with Nick Box

Nick did his job well and made us feel comfortable and relaxed. he wasn't pushy.He recommended the perfect car for us. I love the car.

Good deal, great salesman, confident finance guy.

Todd Heasley was awesome. Nice guy, understanding of our wants and needs. It was a late night, and we had to get going, so he set up a follow up to set up and run through Sync and make sure I was comfortable with all the other peripherals. Steve Glassman was very friendly, and made the signing painless.Also, the service guys were quick and efficient when I came back for the installation of my plates, and initial inspection.

painless

I have nothing but good things to say about Autofair Ford. My sales lady Cindy St. Jean did a great job along with Shawn who put the finishing touches on the deal.

MAP48

I new what I wanted in my new car and Tim found it for me. I am very pleased with my decision to buy a Fusion from Auto Fair Ford. Never felt pressured in any way . He was very friendly and knowledgeable.

New Ford Escape

Great experience after being at another dealer and felt our expectations of what we could get were squashed, we went to AutoFair Ford and got everything we wanted at a good price. Our salesman Austin was very knowledgable and show us various options. Never felt pressured and we will recommend to friends and family.

Ms Mariann

I've been to many dealerships but never one like this. Most friendliest, cleanest and no pressure. Can't wait to refer my friends. Thanks

new mustang purchased from Scott kling

Scott is great! very knowledgeable and quick but very accurate and honest. would never go to anyone else to buy a car again. Always enjoy working with you :-)

Ford Fusion Purchase

Excellent car buying experience. We went into the dealership with pretty impossible expectations of what we wanted to get for our car and for what we wanted to walk out with. All of our expectations were met. Ray, our salesman, did a great job inspite of the fact that we had very little time that day. The transaction went very quick and smooth. We had visited another local Ford Dealership and had no luck at all. Thanks Autofair Ford...happy to be driving a new Ford Fusion.

Great Experience With AutoFair Ford of Manchester

GREAT EXPERIENCE My experience with AutoFair Ford of Manchester was great! All of the service men and women were very helpful and the customer service was impeccable! The employee I worked with was very helpful and helped me to find the right car for me along with discounts to come to a very satisfying final price. I highly recommend purchasing a vehicle with AutoFair Ford of Manchester, I love my new Ford Focus and I also had a great experience!

GREAT EXPERIENCE

My experience with AutoFair Ford of Manchester was great! All of the service men and women were very helpful and the customer service was impeccable! The employee I worked with was very helpful and helped me to find the right car for me along with discounts to come to a very satisfying final price. I highly recommend purchasing a vehicle with AutoFair Ford of Manchester, I love my new Ford Focus and I also had a great experience!

Honesty is the best policy

My wife and I went to Auto Fair knowing we wanted to lease a new Ford Escape SE if we could reach an agreement on price, down payment, and trade in on my 21 year old truck. When we first arrived we wanted to look over the vehicles they had to offer and decide which ones we wanted to test drive. In the first 5 minutes we were there we were approached by 3 different salespeople which made me feel like I was being pushed. This is the reason for good not great for experience. When we found what we wanted we went inside and asked to meet Linda whom I had dealt with on the internet and phone, because I had found it a pleasure working with her and wanted to put a face with the name. Linda introduced us to Fred. Fred was very knowledgeable of the Ford Escape showing us all the features. Just so you know, we had test driven the same car at another dealership and their salesperson didn't go over many features at all. Fred is very friendly and a great asset in your sales department. When we were trying to reach a deal on the price and after a couple attempts at negotiation, Fred realized we were becoming inpatient so he brought Chuck over. Chuck then did everything he could so we would reach an agreement on the car we wanted at the price we wanted. Overall Fred and Chuck make a great team and it was a great pleasure working with them. The one thing I wish the dealerships would change is all the phone calls after purchasing a vehicle. People receive enough annoying phone calls as it is. To receive 7-8 phone calls within a week is a bit extreme. That being said our over all experience at Auto Fair was very good. Thank you to you all.

Sneaky Sale's People Watch Out People

I Tried to get a new car there and there Sale's Team was sneaky and pushy, they even tried to chicken scratch a contract and suck me into a $500.00 a month payment. I took my business elsewhere and landed a brand new car for $10,000.00 less than Autofair. I'm glad Autofair's staff tried a fast one and I caught on!!!! Be careful with any contract and ask and read the detail's before you sign.

Tim Sewall and Autofair Thumbs up!

Tim was great from the very beginning. You can tell he enjoys his job. Brought my hard ass brother along since he knows the vehicle purchasing business a lot better than me. Tim handled us with a great deal of patience and courtesy. If you want a new car, I highly recommend you see Tim at Autofair in Manchester, NH !!

A++++ service!

I wasn't even planning on buying a car that night and when I walked into Autofair, I knew that was going to change. Cindy was so friendly and knowledgable about the cars, she explained everything in detail and beyond, I barely had to ask any questions about the focus I was interested in purchasing! Shawn, the finance manager, went above and beyond to get me the payment I wanted and they both made it possible for me to upgrade my 2008 to a new 2014! I highly recommend Autofair Ford Manchester for the atmosphere and great customer service!

AutoFair does make it happen

I recently purchased a 2014 Ford F 150 XLT 4x4 truck from Auto Fair Ford of Manchester. I would like to compliment the staff at Auto fair for making my recent purchase a pleasant and stress free experience ! Our sales consultant Mike England was extremely friendly, courteous, and knowledgeable. He never made us feel pressured during the entire sales process and really listened to what I wanted in a new F 150 truck. The sales manager Chuck Hoegen was equally pleasant to deal with and gave me what I thought was a very fair deal for the value of my trade in . The entire staff at this dealership were so friendly to the point that we never even had to open a door when we were given a tour of the dealership. I spent about 4 weeks on line reviewing 7 different Ford dealers and even though all 7 were all courteous and professional in dealing with Auto Fair stood out above all of them. Their website was very easy to navigate and vehicle inventory was accurate in pricing and description. I really like dealing with the young lady on their website ! She didn't try to mislead me with false pricing especially when it came to offering me all the Ford factory incentives like some of the other dealerships did. In fact the price she quoted me on the truck I purchased turned out lower when I got to the final sales agreement with Mike. How wonderful is that!!! I would also like to thank Leo St.Onge in service. He has been quite helpful in giving me advise on how to keep my new Ford truck looking in tip top shape. I will be returning soon to have another one of Fords many well designed accessories to add to my trucks value.

My New Ford F150

Shopping for a new vehicle is never easy. I started my search several mths ago when I decided I needed a new truck. After inquiring to various e-mail ads and calling and visiting a few dealers, I narrowed my search. I went to AutoFair Ford, knowing that I have purchased 3 previous vehicles there. Cindy St. Jean was my sales associate.. She eased my anxiety of shopping for the right truck for me. Her high professionalism and accurate knowledge of the different options were refreshing to hear, and she didn't make me feel pressured! Cindy worked with my wife and I to get the best deal available. My wife and I would highly recommend both AutoFair Ford and Cindy St. Jean to anyone shopping for a new or used vehicle.

My new F150 Rocks!

I came in to Autofair Ford to buy a new truck, and I just have to say, this was the most pleasant experience I've ever had. Alex, the representative that helped me purchase my new truck was just great. He was very easy to talk to and funny, and he worked with me with my financial situation. All these things helped make finding the right truck at the right price a wonderful experience. I tell everyone to go to Autofair Ford ever since! Thanks!

amazing care!

The best experience at a dealership of all time. I was greeted eagerly by the five star sales representative Fred Ranney. I had the intention of looking at a vehicle that I had noticed online last week. He knew immediately the exact vehicle that I was inquiring about with all of the correct answers. If there was a question I could come up with that he did not know the answer to, he knew where to get the correct answer with a remarkable amount of speed. He has confidence in his capability and knows how to use every aspect of the great team that works for auto fair ford. If anyone I know or myself ever need to get another vehicle I know who my first and only request will be for.this man is going to make it to greater places in a matter of time, I would hurry up and meet this man before he's too busy or promoted beyond sales, even if you're only thinking about looking at vehicles he is the man to see!Thank you Fred it was a pleasure.

Great Experience

This is the second Mustang I have purchased from AutoFair Ford. My salesperson was Makamae Kim who is a really patient guy ;o) He worked with me for 4 days on putting this deal together as I was not sure of what I really wanted....Used or New? Black or Green? Lease or Buy? I flip flopped constantly and Makamae was always patient and helpful in getting all of my questions answered and finding the best scenario to meet my budget. With Chuck Hoegen's input at the end I left with a beautiful 2014 Gotta Have it Green Mustang. LOVE IT! Mak was off the night I picked the car up and Clevland Burwell assisted me as well. He is also another really nice guy. AutoFair really goes to bat for the customer to make a deal that is realistic for the budget but they also work so hard to get you into the vehicle you really want. I've worked with Keith Oskowski in the past for my other purchase and he is wonderful as well. The experience was fun and I never felt pressured to buy. I highly recommend the sales team that I worked with and this dealership. I'll be back!

My wife and I were in to test drive a couple of cars on...

My wife and I were in to test drive a couple of cars on Saturday April 5, we were approached by a salesman. Exchanged names and so forth after discussing what we were looking for and that we were in beginning stages of looking for a car the salesman could not have been more displeased. He showed no interest in trying to sell us a car more like he just wanted us to leave so he could be with next customer. Any of the information on the vehicle I got was after I asked questions, I think he should have been trying to influence me to buy a vehicle from Ford. When we went on test drive and I had to turn around to ask a question he was playing on his I phone, quite rude I must say. I am pretty sure that if I do decide Ina Ford vehicle I will purchase it else where. Just because I was not buying a car that day does not mean I won't come back.

Great Experience

My wife and I enjoyed our new car buying experience immensely. The folks at Auto Fair Ford took the time to listen to our concerns and came up with an agreeable solution without using high pressure sales tactics. I would certainly recommend the dealership to anyone looking to purchase a vehicle.

2014 Ford Escape Titanium

Absolutely top notch! Tim Sewell is a class act. Everything from beginning to end was a "wow"

Thanks auto fair for and thank you mike price

I had a fun ti he also gave me buying the truck from Mike Price he help me out with picking the truck I needed more then just what I wanted he went over all my options With me . And me his cell number if IHad any questions to call him

easy no pressure sale

When we called Auto Fair we told them what we were looking for Julie made an apt with Wade who was wonderful when we got to our apt the truck was waiting for us . Wade was very helpful and made it so easy there was no pressure This is the third vehicle our family has bought from Auto Fair.

We had a great buying experience! We arrived with unclear...

We had a great buying experience! We arrived with unclear intentions and walked away with peace of mind, plus a great salesman. This is our second vehicle purchase from Autofair Ford, our first was a used SUV, this time we bought a brand new Ford F-150. We are very happy with our whole adventure of buying this new truck and we love having the dependability of a new vehicle. The whole sales team was fantastic and extremely friendly, when we returned the next day we were remembered by people that didn't even handle our transaction! Great people.

I went there to buy my first car and it was easy and fast...

I went there to buy my first car and it was easy and fast got in and out in about 2 and a half hours and I got the exact car I wanted! Awesome service and real friendly!

Fred was very welcoming and knew how to make us feel...

Fred was very welcoming and knew how to make us feel comfortable. He took the time to listen to us and find out what we were looking for. He didn't try to sell us any more than what we wanted and was very patient with our decision making. He did a great job of explaining the details of each vehicle we looked at. He answered all our questions. He was very professional and accomodating.Adel and Shawn were also very helpful and professional. Everyone helped make our car buying experience a pleasant one.Don & Claudette Martel

I was looking online for a very specific vehicle and...

I was looking online for a very specific vehicle and located it at Autofare. Having never been to the dealership, I looked at customer reviews of the salesmen and picked Fred based on what I read. I gave him a call and let him know my wife and I would be down by 6pm. Fred was waiting at the front door and greeted us by name. We looked at the vehicle and found it was missing the third-row seat which I believed it would have. Fred and his manager asked we give them a day to locate exactly what we wanted. The next morning, I got a call from Fred stating they have what we wanted. We returned to the dealership with the vehicle being ready to test drive- dealer plate on it and set to go.We ended up buying the vehicle and planed to use financing I was per-approved for without gong through Autofare. We had a good rate but Steve Glassman found us a better financing deal and we re-wrote the deal under the terms Steve obtained. He didn't have to do that since we were already approved but he did- for our benefit.Other than the sea of salesmen waiting at the front door, the overall experience at Autofare was exceptional. Friendly, helpful, no pressure, good communication, and a fair price on the vehicle we wanted. I highly recommend Fred; and thank Steve for the extra effort in getting us a better financing deal than what we walked in with.

I had a great first time car buying experience all thanks...

I had a great first time car buying experience all thanks to Wade. I wound up getting the 2014 Ford Focus ST and I love it. Wade was very informative explaining all the features and got me in and out in just a few hours with my new car, he even called several times afterwards making sure everything was fine with the car. I highly recommend Autofair Ford.

Fabulous sales agent, dealership and car!!!!

Last month my husband and I went to Autofair to purchase a new car for myself. I was very nervous but Keith Thibedeau was our sales agent and he was fabulous. He was very knowledgeable and helpful. Having been born and raised in the business I know what I want and what I am talking about. Sometimes this can be good or bad and that is what makes me nervous. I have to say what a wonderful experience we had at Autofair and with Keith. I have had questions about the car after and Keith has been right there answering all questions I have had. We left that night with a 2011 Ford Edge that both my husband and I love. This is our second experience with Autofair and we will definatly be returning with the time arrives and buy from Keith. Infact we have family moving here this summer and they will need vehicles. We will be sending them to Autofair and Keith. Sincerly Jenni Hartwell

Last month my husband and I went to Autofair to purchase...

Last month my husband and I went to Autofair to purchase a new car for myself. Keith Thibedeau was our sales agent. Having been born and raised in the business I know what I want and what I am talking about. Sometimes this can be good or bad. I have to say what a wonderful experience we had at Autofair and with Keith. He is extremly knowledgeable and helpful even after the fact. We left that night with a 2011 Ford Edge that both my husband and I love. This is our second experience with Autofair and we will definatly be returning with the time arrives and buy from Keith. Infact we have family moving here this summer and they will need vehicles. We will be sending them to Autofair and Keith.Sincerly Jenni Hartwell

Keith Thibedeau at Auto Fair Ford helped me find exactly...

Keith Thibedeau at Auto Fair Ford helped me find exactly the truck I needed-for my daughter her friends and all of their field hockey equipment!Thank you so much for a great truck buying experience!Mary M.

Very easy process

Walked into autofair one night after checking out another ford dealership. I let Fred know what I was looking for in a deal and he and Austin worked with me to get the numbers to work perfectly for what I was looking for. The whole experience was seamless. I plan on recommending this dealership to all friends, family and co-workers! Great job and thank you again!

Walked into autofair one night after checking out another...

Walked into autofair one night after checking out another ford dealership. I let Fred know what I was looking for in a deal and he and Austin worked with me to get the numbers to work perfectly for what I was looking for. The whole experience was seamless. I plan on recommending this dealership to all friends, family and co-workers! Great job and thank you again!

Excellent Sales Experience

After visiting auto Fair ford for the president's day sale, I was looking to trade-in my 2012 focus and was shown a 2014 ford fusion which I immediately fell in ;love with. keith osowski my sales person for this car and also for my 2012 focus made sure that I was getting the right car for my needs and was as before extremely helpful and knowledgeable. all the people from Steve Glassman in finance as well as my salesman Keith made my buying experience painless.

After visiting auto Fair ford for the president's day...

After visiting auto Fair ford for the president's day sale, I was looking to trade-in my 2012 focus and was shown a 2014 ford fusion which I immediately fell in ;love with.keith osowski my sales person for this car and also for my 2012 focus made sure that I was getting the right car for my needs and was as before extremely helpful and knowledgeable.all the people from Steve Glassman in finance as well as my salesman Keith made my buying experience painless.

Never coming back here again. Horrible service. Even the...

Never coming back here again. Horrible service. Even the repair department lacks good service they tried to have me replace a part on my car that needed no replacing at all

I could not be any happier about my total experience with...

I could not be any happier about my total experience with Nicholas Box and the whole team at autofair ford. From the moment I walked in, until the moment I signed the final papers I was treated like I was the only one there. The level of respect, courtesy, kindness and helpfullness was second to none. They explained every little detail of my new truck, and they make it so easy to ask questions. No question ever feels like a dumb question. They all are so knowledgable and make sure you know your vehicle inside and out. I couldn't thank them enough for all of the help they gave me.

Had a wonderful experience with Keith, very professional....

Had a wonderful experience with Keith, very professional. We were in and out in just a couple hours driving a new truck. He went above and beyond to make our payments the closest to our budget. Very clean dealership. Would recommend Auto Fair to many .. We went to several dealers prior to our visit and were there 4 plus hours with no help or professionalism. Thanks Auto Fair for your great customer service. And make sure you ask for Keith he was wonderful!!!

I worked with Tim and Todd. My main contact was Tim. I...

I worked with Tim and Todd. My main contact was Tim. I have shopped at a few Ford dealership prior to working with Autofair. Not a single prior purchases was a pleasurable one. Autofair surpassed all of my previous experiences. Tim went beyond the extra mile to get me what I wanted. I felt like he worked for me rather than the usual hassle of buying a vehicle. I will purchases all of my future vehicles from them hands down . Thank you Tim and the entire Autofair team!

Thank you for being a great salesperson, Fred! You were...

Thank you for being a great salesperson, Fred! You were very attentive and helpful. We love our new Ford Expedition. Sincerely, Chris and Heather Smith

2014 Ford Escape Titanium

The Entire dealership treated my wife & I like we were purchasing an entire fleet of cars but we were only buying one vehicle. Truly a pleasant experience. Especially our great salesman great Keith and his assistant trainee Ian they made the experience smooth and kept things rolling without being pushy. I will recommend Autofair of Manchester to all my friends and co-workers and for the most part I have already started.

Relaxed, low pressure experience

I have leased many vehicles from AutoFair Ford. Each experience has been relaxed and low pressure. This was the first time I had worked with Animesh Singh. Animesh was very courteous, professional, and personable. I would readily refer a friend to both AutoFair Ford and Animesh Singh and remain confident that they would share a similar experience as I.

Everyone was great Keith made the experience smooth and...

Everyone was great Keith made the experience smooth and kept things rolling without being pushy. I will recommend Autofair of Manchester to all my friends and co-workers and for the most part I have already started.

We found this dealership to be very approachable. They...

We found this dealership to be very approachable. They were able to take us for a test drive and explain the features of the truck. They answered all of our questions. We researched the average sales price for the particular vechicle that we were looking for and found them to be below the average that customers were currently paying. We thought we were getting a fair price. We asked for additional options to be installed on the truck and they had it completed within a day. We were very impressed with the professional appearance and the quality of service we received. We would recommend this dealership to family and friends.

I have leased many vehicles from AutoFair Ford. Each...

I have leased many vehicles from AutoFair Ford. Each experience has been relaxed and low pressure. This was the first time I had worked with Animesh Singh. Animesh was very courteous, professional, and personable. I would readily refer a friend to both AutoFair Ford and Animesh Singh and remain confident that they would share a similar experience as I.

excellent expeirence on purchacing my new ford f150 truck...

excellent expeirence on purchacing my new ford f150 truck through this dearlership. the employes were very frendly and helpful and forfilled all the needes that vi was looking for.

Excellent service and would always be glad to do business...

Excellent service and would always be glad to do business with this dealership in the future. Adam Nichols went above and beyond to make sure I was happy with my purchase. Continues to make sure I am still pleased with my new ford focus.

I went into the dealership looking for a used vehicle and...

I went into the dealership looking for a used vehicle and unfortunately felt my first experience wasn't a great one when it came to dealing with the sales manager. I previously wrote an in depth negative review but am re-writing my review because I was contacted by a representative of the dealership and he apologized and tried to make up for my unpleasant experience. I appreciate the extra effort to contact me and try to make up for my previous unpleasant experience. I definitely feel a little better having been able to work through this issue with the dealership and knowing they know what happened so they can address it.

Autofair Ford is an awesome place to do...

Autofair Ford is an awesome place to do business...Extremley friendly, answered all my questions and will go out of there way to make you feel not pressured the whole time your there...Would absolutely go back and purchase again...

Great Experience!! Recommend the dealership

I approached AutoFair Ford on recommendation from a co-worker after dealing with a few other dealerships that seemed only interested in what's easiest and best for them. I had a situation that required some finesse and someone to look into my situation and understand it rather than just run a credit report and look at the number. Not only did they accommodate me, they built and designed a better deal than I ever thought I could get. I approached the dealership online and Julie helped get the ball rolling.. She had everything waiting for me then Todd Heasley my sales consultant spent time with me (it was late evening and 21 degrees out).. He didn't rush me a bit, gave me the facts and let me decide. After which Tom Adams in Finance worked his magic. This was an outstanding experience!! I've lived all over the world and bought cars in almost every place and this was by far the best experience I had, and I'm back in a FORD!!

I approached AutoFair Ford on recommendation from a...

I approached AutoFair Ford on recommendation from a co-worker after dealing with a few other dealerships that seemed only interested in what's easiest and best for them. I had a situation that required some finesse and someone to look into my situation and understand it rather than just run a credit report and look at the number. Not only did they accommodate me, they built and designed a better deal than I ever thought I could get. I approached the dealership online and Julie helped get the ball rolling.. She had everything waiting for me then Todd Heasley my sales consultant spent time with me (it was late evening and 21 degrees out).. He didn't rush me a bit, gave me the facts and let me decide. After which Tom Adams in Finance worked his magic. This was an outstanding experience!! I've lived all over the world and bought cars in almost every place and this was by far the best experience I had, and I'm back in a FORD!!

Dennis Matteau let me sit for 31/2 hours until I finally...

Dennis Matteau let me sit for 31/2 hours until I finally went out to check. He was busy with a technician telling him he would not do a repair for the hours allowed. He initially told me that my car was out on a test drive and then he changed his story and said it was in the garage. He then got on the phone and ignored me. Finally the manager Jeff Scarinza approched me ( after 20 minutes more) and asked if I had been helped. I advised no. He checked on the car as I told him I couldn't wait any longer indefinitly. He brought the car out and said they cleared the codes. The car set the same codes before I left their driveway. Its clear to me that the car wasn't looked at until they cleared the codes and they just let me sit there for hours. When Dennis called after I left to appologize I advised that they had the car twice already over the last 5 days and the problem wasn't fixed.And bringing it again for a third shot seemed stupid to me as I am finished being abused as a customer. I also sugested his poor handling of the service from start to finish was horrible and perhaps he's in the wrong line of work. He could not recomend any other Ford garages in the area that may do a better job. Rest assured I will find one.

I went to find a specific car that was advertised online....

I went to find a specific car that was advertised online. The car wasn't even on the lot, took over an hour to find, once it was there and we went to look at it, it hadn't even been cleaned from the previous owner, was an absolute mess. They were unaware of certain characteristics of the car that they had already advertised online when it came to talking about price. After eventually deciding on a price of a certified pre-owned vehicle that was a year old, I have since had to bring it to the dealer closer to my house FOUR times because of all the issues. The car-buying experience absolutely left me with a bad taste and after having so MANY problems with a "certified" car, I assure you that not only would I not buy from Autofair but I would also not buy a Ford again.

first went there back in Aug, bought a Used 2007 Hyundai...

first went there back in Aug, bought a Used 2007 Hyundai accent, was great, they really helped me get what was needed, so Now I went back to buy my New 2014 Ford Fiesta SE, worked greatly with me, helped me in every detail, worked with me, I can't express how happy I am all and all, great car as well,

This is my second purchase from AutoFair Ford. In both...

This is my second purchase from AutoFair Ford. In both cases they were very pleasant to work with and were willing to do whatever it took to make the deal and have a customer leave the dealership satisfied with their purchase and with their salesperson. I was also impressed with their service department when I returned to have a remote starter installed. They told me it would take two hours but they put some extra people on the project and it only took 1 hour to do the work. They work very hard to insure they have happy customers.

Mike England was very pleasant to work with at Auto Fair....

Mike England was very pleasant to work with at Auto Fair. We described our likes and dislikes and led us to the perfect car. Our new red Ford Escape was the only car we needed to try out to know he had lead us to the perfect car. He was able to answer all our questions and described all the extras we were getting with our new car.

Auto Fair has an excellent selection of used cars....

Auto Fair has an excellent selection of used cars. Animesh was awesome and made the task of buying a used car a lot more enjoyable with his great attitude and sense of humor. I got a fair trade in for my car and a good price on the vehicle I purchased.My overall experience at Auto Fair was great. Thank You!!

Phil was the best salesman I have ever worked with. He...

Phil was the best salesman I have ever worked with. He was very easy to work with and he listened to what I wanted. He also worked with me to get a payment that fit my budget.

My wife and I stopped in to Auto fair to "look"...

My wife and I stopped in to Auto fair to "look" at some cars. Fred our salesman met us at the front door and was nothing but spectacular. Fred mentioned that he was fairly new however, you would have thought that he was a veteran salesman. Fred answered all of my questions with the utmost professionalism. My wife loves her new Explorer. I will be back when it is time for me to purchase a new ride for Me. I would and will recommend Auto Fair and Fred to anyone who is interested in purchasing a vehicle. Thank You Fred and Auto fair Ford!!Ray and Jess Boucher

I have bought all my vehicles from Autofair since I moved...

I have bought all my vehicles from Autofair since I moved to NH 3 years ago; 2 cars in total. My first car I had all my service performed at Midas with no issue but after buying my latest car, and being told how good the service center is, I decided to try you. I have been in about 4 times for minor issues and an oil change. Each time has ranged from 1.5 hours to a 4 hour wait for a more complicated issue just after I bought my car.However, today I had a service appointment with your service center. I brought my car in for an oil change and rotation at 1030am. After over an hour waiting in the waiting area, I was called out to be told one of my tires had a nail in it, and others had to be replaced for wear. This I have no issue with, the tires were the originals and 49000 miles is pretty good lifespan. Even though I had replaced 1 tire for a puncture less than 5000 miles ago, I took my service managers advice that I should replace all 4 for uniformity. This was an unexpected expense, but again not problem.I told my service manager that I would go out and run the errands I needed to and he told me the car would take about 1.5 hours to be completed. So at about noon I left to go about my business. When I returned at 430, I expected to pay and head home. I mean, an oil change and 4 tires wont take 6.5 hours, right? Well thats where I was wrong. I was asked to wait 15 minutes for my car to be ready. Ok, maybe my car was blocked in or something ad they just had to move it. Again, nope. After an hour I went back to the service desk and wondered where my car was. Again I was told 15 minutes. The service rep asked if I wanted to speak to a manager and I said Whats the point, it wont speed anything up and I was told that the manager would come to me immediately. I went to the waiting room and waited. While I was there, a customer came in asking us all about the service. She told us she was up from another state and was thinking of buying a car from here for her daughter and wanted to know what the after sales was like. I gave her my frank, honest opinion that I would recommend the sales side, but as for aftercare, should go elsewhere.15 minutes later, I finally had my keys and bill. No manager showed up. I paid my bill and left at 6pm. When I got out to my car, it was parked in a line with no exit, and I had to reverse 20 meters to wedge my car out from all the other cars. Then I noticed one of my old tires was in a bag in the back seat, even though I didnt want it and Im sure I paid a fee for disposal. And while on the drive home, I noticed they never even bothered to change the service sticker. So, in short-8 hours to change oil and 4 tires. Really?-Tire left in rear seat after I paid disposal fees-Service sticker not even changed The cherry on top!-Ill be going back to Midas!Regards

I had a great experience at Auto Fair Ford, I live my...

I had a great experience at Auto Fair Ford, I live my Fusion hybrid!!! The gas mileage is great and is as advertised. I would recommend them if you are looking for a new Ford!

I expressed to them what I was looking to do by trading...

I expressed to them what I was looking to do by trading two leases in early, and I did not want to spend the whole day going back and forth with them. I was pleased to say they held up their end of the bargain. I will go back !

I love my new car and since this is my first time I'm...

I love my new car and since this is my first time I'm hoping to enjoy the new leasing experience. I also hope this helps build my credit.

Alex Therrien was our salesperson and he was very...

Alex Therrien was our salesperson and he was very friendly, helpful, and informative. He answered any and all questions and made us feel confident in our selection of the Escape 2014. We felt confident in his ability. Tom Adams assisted with the bank loan and the warrantee and service cost information and the extended warrantee information. Adel Mohammed assisted with the negotiations for price of the new car and the car being turned in. The entire time spent at the dealer was about 5 hours, which included an hour and 1/2 for looking and a test drive, and the balance of time spent doing all paperwork. The necessary paperwork makes the process lengthy, but Alex was very efficient and thorough in getting the job done. You don't want to feel rushed in making a car purchase.

Outstanding professionals They went way above and beyond...

Outstanding professionalsThey went way above and beyondBuying with a 2 year old is never easy ,they made it simple and pleasure ableI would never buy anyplace else

I loved my experience at auto fair the salesman was very...

I loved my experience at auto fair the salesman was very attentive to make sure i got what i asked for . and ecplained the fetures on my car

Want to buy a car and not be jerked around? This is the...

Want to buy a car and not be jerked around? This is the place! I highly recommend Scott Kling, he is the best! Quick & with no hassle! I've never been to another car dealership and have been treated so good!

I can honestly say that Vedran Karahusic must be one of...

I can honestly say that Vedran Karahusic must be one of the most helpful and amazing car salesman around. The effort he put in just to help me get the car I wanted is truly unbelievable. I had a limited means of transportation, and Vedran drove an hour+ to Massachusetts to come pick me up and bring me to the dealership, then drove me another hour+ back to Mass to an insurance company, and then to the registry where he sat and waited over 2 hours for me to get my plates, and then another hour back to the dealer-ship. Verdran gave up more than a day of his time to help me buy a simple used car from the dealer. I bought the car over 2 months ago, and I am still amazed at how helpful Autofair Ford allowed Vedran to be. Everything about my experience at Autofair Ford was amazing, and it seemed like there wasn't anything they weren't willing to do, to help me. There isn't any other dealer that I would ever recommend someone to, and I will surely buy my next Ford from them. If you are considering purchasing from Autofair Ford, make sure to ask for Vedran, it will be the best decision you will make in regards to buying your next car. If there is anyone at that dealership that deserves a raise or a bonus, it is Vedran, and if I ever hit the lottery, he will surely receive a nice "bonus" from me.

Derek was amazing! He was super friendly, gave us some...

Derek was amazing! He was super friendly, gave us some good advice, and NEVER pressured us. On Thurs morning, we came in to see Derek and he helped us find a Fusion with options we wanted. I told Derek I work far away and really hoped to have the car for Friday since I was really uneasy driving my other car with a ball bearing that needed to be fixed. He said since the car was out of state, he would do his best. We went home and waited. It was getting toward the end of the day and we hadn't heard anything, so I assumed it wasn't going to happen. Then, Derek called and said he had the car, it was in getting cleaned up and to come down in about a half hour. He drove almost an hour, each way, to get our car, so I could drive safely to work the next morning! In my eyes, Derek is a rock star!!

My parents went in the week before and traded in their...

My parents went in the week before and traded in their old car and got a 2010 Nissan Rogue and came back saying their experience was awesome and that maybe it was time to trade in my beaten up Explorer. We went up on a morning off, I had researched a 2012 Toyota Yaris on their site the night before praying I could come home with it and wound up coming home with a 2014 Ford Focus that I absolutely fell in love with. Phil was amazing and did everything he could to help me while training a very lovely new lady as well. He remained focused and was goal oriented on getting me that new car and he did. Steve was very upfront and very friendly with a great sense of humor. He handled us quickly and didn't confuse us one bit (which I was kind of expecting!) I would definitely recommend this crew to a friend, and I actually already have!Very Happy Customer!

Sead is a great salesmen.. he was very helpful he...

Sead is a great salesmen.. he was very helpful he answered all my questions, he was very polite, he was not pushy at all. I love my new car.I want to thank Sead and autofair ford for their service to me and my family.

The Finance Manager gave us numerous options regarding...

The Finance Manager gave us numerous options regarding the financing of the vehicle. He is confident, sincere, professional and outgoing which is nice to deal with instead of a stuffy person.He knows his numbers and won't take advantage of you.

I had a great experience purchasing a new truck from...

I had a great experience purchasing a new truck from AUTOFAIR FORD. I would recommend this dealership to anyone who is looking to purchase a vehicle. The sales team was very good and I would purchase a new car or truck there again. I have had some interaction with the service department their also, and they have been nothing but professional.

I had gone to Toyota in Bow NH because my husband wanted...