Auto By Design

4.7
Overall Rating

Customer Service: 4.8 Buying Process: 4.7 Quality Of Repair: 4.5 Overall Facilities: 4.5


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Great Experience

4
Tim on 11/16/2016

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 4.0

Stopped in and really wasn't looking to purchase a vehicle, however a vehicle caught my eye. After driving the vehicle I talked with Sean and we worked out a deal and drove the vehicle home.The staff at ABD was friendly, courteous and very patient.


customer friendly

4.7
Eric& Hunter! on 08/11/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Just picked up a gorgeous custom Ram 3500 for my step son....Sean and Mo were very professional and they went out of their way to make the loan fit my budget. I WILL be returning for repeat business on my next truck!....


Had a Good Buying Experience

3.8
Chad on 07/08/2016

Customer Service: 4.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 3.0

I liked working with Auto By Design and their salesperson. I thought they were professional and courteous. The location surprised me a bit, not a traditional car lot, but they had a good selection of cars. I was surprised how far they sell cars through the internet. Quite amazing actually. I am enjoying the purchase of my new car. It runs well, and the owner took car of the car well. What I liked about Auto By Design is they offer free Carfax reports. To me, that is critical because I feel that if a carfax report wasn't provided, then the car dealership is hiding something. If given the opportunity and if they have a car I like, I believe I would make the trip again and buy a car from them.


Great experience once again!

5
Sarah on 06/09/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I just purchased my second car from Auto By Design this last month. Living in Kansas City, Sean and his team did a great job of making the buying process speedy and efficient. I was especially satisfied with the car itself which was in better condition than I expected. I never would have thought buying a car 1/2 way across the country could be so simple. I will definitely refer my friends and family to purchase their next car from Auto by Design. Sarah


Good Dealer

5
Raj on 05/20/2016

Customer Service: 5.0 Buying Process: 5.0

I bought a Porche Caynne from them and I am very satisfied with the purchase. Buying a used car, there is always a chance of ending up with a car with some hidden issues. But, I thinking they pick good cars caring for a specific industry segment. I also like that they did to push the sale on me.


Best buying experience ever!

5
mona on 05/11/2016

Customer Service: 5.0 Buying Process: 5.0

My husband is a Vet we went through USAA with Carfax. What a great experience. Mo was so helpful with information on Trucks and what type would be best for what i needed. I give Mo so much credit in handling all my questions. I never visited their facilities, nor did i test drive the truck, I know you all think I am crazy, but i believed in the dealership and researched the truck history and asked questions, so that i was conferrable in purchasing without doing what normal people do. My family thinks I am crazy, but Mo states if ever i have any problems contact him and we will figure it out. My Truck will be transported to me and i am beyond excited. Thanks for all you help Mo


Awesome service, highly recommended!

4.8
Phil on 01/31/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

Sean and Mo were very professional and made my car buying experience one of the best I've ever had. They got me pre-approved and a great deal and a low rate with my financing and also gave me a great amount on my trade in vehicle. The whole experience was awesome and I would definitely buy another car from them in the future. Thanks Sean and Mo!


Best car buying experience ever!

5
Adel kalantari on 01/21/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Absolutely perfect customer care! They listened to my needs and offered me the best car I could have ever imagined for great price and the lowest rate possible. They were truly kind and funny. Time and effort was spent to make this deal happen and I enjoyed every minute. Would recommend them highly


Buy here if you want to fix your new vehicle

1
Gary on 01/18/2016

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

Bought a 2006 Land Rover in November from Auto By Design. 3 days after purchasing, the check engine light came on. Had the code pulled and the catalytic converter needed to be replaced. The dealer gave us a 30 day/1000 mile warranty upon purchase, but the exhaust system was not covered. Sean, the owner, offered to have his own mechanics look at it, but with us living 4 hours away, that was not possible. So then, he offered us "a deal" by paying for the part while we flipped the bill for the labor. Upon actually getting it fixed, the exhaust was found to be an off the shelf muffler set clamped together in series, with two different sizes of piping also all clamped together, and two incorrect oxygen sensors that damaged the threading (due to not being for the right make and model), which caused the check engine light and ended up costing me $800. When I purchased this vehicle, I was told there was a new suspension (which in reality was just a refurbished suspension), and a new exhaust (which in reality may be new for the vehicle, but was just a makeshift set of different parts put together to look like an exhaust). At this point I'm upset and dissatisfied buying a vehicle that we had to turn around and fix right away on top of negotiating over a few weeks with an established business to help fix the problem. I was relieved to have taken it to a different repair shop to make me aware of the exhaust system issues and not have them "fix" the problem only to have more issues in the future. After I was made aware of the exhaust system issues from the repair shop I called Sean with the new repair cost. I gave him 3 options that could help retain his reputation, at least on our end, after selling us a vehicle that wasn't fixed properly. 1st was to have a complete diagnosis from Land Rover to find other issues and Sean pay any repairs, he declined. 2nd was I return the Land Rover to him and receive a full refund, or 3rd do nothing and have his reputation as a "great dealership" be tarnished. After a few choice words at an elevated temper from him, he agreed to take the Land Rover back. We were on the road to take it back when he called 30 min later stating he changed his mind. He let me know that while he had a chance to "cool off" he spoke with his mechanics and would give me $800 by tacking that onto a price of another vehicle. At this point I told him I still wanted to return the vehicle as I was questioning what else he could be covering up with the vehicle. He accused me of "making him emotional and upset." While I was calm and collected he could do nothing but raise his voice and cut me off, telling me I have "buyer's remorse." We liked the vehicle, just questioning the dealership and their product. Working in retail management for many years, I would bend over backward for ANY customer who felt wronged, because that's good customer service and creates more business in the future. If my product sucked, I would find a solution that worked, even if it meant taking a temporary hit on profits. My experience with Auto By Design ended up being very deplorable. Not all the fault is his, I should have known better, taken it to get inspected by a 3rd party before purchasing. Yet at least a car dealership that is backed by a major auto manufacturer has a reputation to uphold and actually back their product.


Helpful and honest

4.8
JB on 11/26/2015

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Helpful to my needs, put brand new tires on, negotiated somewhat reasonably, and overall left me with a decent car buying experience.


AutoByDesign is #1 with us!

5
John & Helen Whitehead on 09/25/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

A couple of years ago we purchased our daughter's first car (Fiat) from Sean at Auto By Design. It was the first used car we'd ever bought in our life. We've bought and leased numerous cars over the past 25 years and hated that entire cycle but, didn't want to chance the used cars. Then, after our first purchase with Sean, at Auto By Design, we realized that we'd found a better way of purchasing our vehicles and decided to finally end that whole habitual process of leasing/buying new. We had such an awesome experience with the Fiat that we just bought our 2nd used car (Ford Expedition) from Sean, which has turned out to be another amazing deal! We are so grateful to Sean and his staff for providing these awesome, quality, vehicles at super, great, prices along with their continuous impeccable customer service- so that everyone can experience luxury vehicles without breaking the bank! We highly recommend Auto By Design to anyone looking for a "new" vehicle without the new price tag!


Great Car Buying Experience

5
Karen on 09/12/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This is one place you have to visit if you are in the market for a used car! Like others have said, Sean the owner is very passionate about cars and is very picky about the cars he sells. His pricing is competitive and his cars are in impeccable condition compared to other places I visited. He really worked to get the financing that we needed and there was never any pressure to buy. My husband did not get a chance to meet him but after speaking with him on the phone and from my recommendation, he said that when he replaces his Hummer he is going to Sean to purchase it!


Range Rover Purchase

4.5
reddy Aka carman on 07/28/2014

Customer Service: 5.0 Buying Process: 4.0

I bought a ranger rover sport from Sean and that truck was owned by Sean for a while. Overall great experience. No haggles with the deal very fair.. Looked at the car made an offer next day morning and the sale was closed by noon. Sean and MO has a great eye for the type of cars they sell will recommend to friends. Reddy - (Custom RR Buyer)


Excellent People

4.8
Cal on 06/20/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

I enjoyed the excellent service and friendly people. They made buying a car easy and fun without all the waiting. Thank you Moe and Sean!!


Great Experience

5
John P. on 05/05/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Sean was Easy To Do Business With - Fantastic Experience - Wonderful Car and Financing


Value and service!

5
RedRock Tundra on 03/21/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I worked with Sean on a sale of a 2008 Tundra. He made the sale smooth and painless. He assisted with getting me set up with financing with one of his lenders. He was very informative, but never a pushy salesman. He keeps high quality stock at his facility and it is very clean and organized. I found a discrepancy on the carfax report and on the spot, Sean called the Toyota dealership that had done repairs and had them send over records showing the accurate work done to the vehicle. Incredible buying experience and I love my new truck!


Good quality and great service

4.3
Silverado2500 on 02/17/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 3.0

Had a great experience. Hassle free. No pressure. Just an awesome dealer.


Your Search Stops Here!!

4.8
GBurgDShaun on 02/01/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

I came into the dealership with intentions on test driving a very well priced New Vehicle and ended up completely loving the Extremely Well Priced Porsche that was "peaking" at me from the Back Corner. The owner of the dealership is extremely passionate about his trade. He will give a very honest opinion for what will truly suit your needs, and how the vehicles are priced. If you are tired of haggling with "Car Salesman" trying to get a 'commission', then I would highly recommend visiting AND becoming a customer of Auto By Design. They not only sell you a car, they guarantee the commitment to the customer service they are able to provide to you. I am looking forward to being a repeat customer and referring anyone who inquires about my beautiful Porsche! Thankful for the best Internet Car Sales Dealership I could've imagined ever coming across.


Rocketm3

5
Bill on 01/20/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Bought two cars from Auto By Design. Traded one car. Great car buying experience. Sean (owner) and Sean (Sales Rep) did a great job handling the transaction. No pressure atmosphere, highly recommended to any buyer. Handled detailed and minor repairs prior to delivery. High quality cars at a very reasonable price.


Great Place to buy a car

4.7
Tonya on 12/31/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

This is a great to place to buy a car everything was smooth sailing.


great service ,vehicles exceed expectation

5
yvonnemm03 on 12/02/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Omg the best .you will not be disappointed,great service,great vehicles.


Great car

4.8
Moreno on 11/26/2013

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

From Milwaukee Wisconsin to northern virginia to buy Infiniti g35. I got a great deal and great finance and great car . Thank you Sean . I had a great experience with autobydesigns .


Overall Great Exoerience!

5
SarahKC on 11/16/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had been looking for Hondas for months in the Midwest area but none compared to the online prices of Auto By Design. Even with my flight to the DC area the car still ended up being more affordable than if I had purchased a car in my area. The customer service was great and since being back they have followed up with my purchase. I was skeptical of finding a car online, but can truly say It was a very smooth flawless process.


Many thanks to autobydesigns

5
MuathD on 11/08/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had an excellent experience dealing with Auto by Design. After a hardship of two months searching for a dealer to finance me with no success, I finally found Auto by Design and within a couple hours I was approved for a BMW 3 series! I highly recommend this dealership. The management and salesman were very friendly and extremely understanding and helpful!


Quick and Simple

5
EMooreMD on 10/02/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I went to look at a specific car on a Sunday. They are not open normally but Sean lived close enough he met me there to open the place so I could check out a Lexus he had. He was very helpful and seemed honest, wasn't pushy and got me a much better financing deal than I had through my bank which allowed me to add on an extended warranty. I live out of state over an hour away and work full time so he was flexible enough that I signed for the car and he emailed me the contract as soon as the financing was approved the next day. I love my car and would definitely recommend Auto By Design to anyone looking for a used luxury vehicle.


Awesome Experience!

5
QTD on 09/29/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I recently purchased a 2005 Audi from Auto by Design. The experience was very pleasant from the time I called on the phone through making the actual purchase. The staff were very courteous and straightforward. The contract was simple and did not contain any hidden clauses. The price was very competitive and they even replaced three additional parts, including an ABS module, at no expense to me. I would definitely recommend Auto by Design to my friends and family for a smooth, honest deal.


I LOVE MY BMW!

5
Beemer Man on 09/26/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I recently purchased BMW 335i Coupe from Auto By Design. When I called them over the phone they where extremely helpful sending me over the Carfax 1-Owner Report, service records and over 80+ pics in detail of the car. I was convinced that this was the car for me. When I arrived there I had my car waiting inside the studio so I was able to see every detail of the car under there lighting. When we took this car for a test drive I was sold! They provided a better rate than what my own bank was offering. This was the best deal I found! I appreciate there time and effort and making me feel secure on this purchase and I have already recommended them to my friends and family.


Purchased 2003 Dodge Ram

5
Elijah & Marvel on 08/09/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My wife and I had an Excellent experience at Auto By Design. We contacted Sean and made the deal over the phone, which was important since we had to drive an hour. We arrived and was immediately met by another Sean which assisted in us looking over the vehicle and test drive. After everything was a go it took longer to add the vehicle to my policy than it did to do the paperwork. I highly recommend this dealer to anyone looking to purchase a vehicle. They really love cars here!! Thanks Auto By Design! MM&EL


Great buying experience!!!

4.7
GZD on 05/13/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

I purchased a BMW X5 2010 from Auto by design and i had a great experience. SInce they didnt have this car in stock and upon my request, they were able to find it for me with every option I wanted. When I stopped by to pick up the car, it was exactly as it was described, detailed and ready to go. All the papers were ready for me sign and I was on my way in no time, enjoying my new ride!!!! I recommend Auto By Design for everyone who is looking to buy a used car!!


$101,790

Mileage: 6273

Color: GRAY

Transmission: 7-Speed Manual

Body Style: Coupe

City: Chantilly, VA

Engine Type: H6

Contact seller for price

Mileage: 85356

Color: WHITE

Transmission: 5-Speed Automatic

Body Style: SUV

City: Chantilly, VA

Engine Type: 3.6L V6 24V MPFI DOHC

Contact seller for price

Mileage: 71758

Color: GREEN

Transmission: 6-Speed Manual

Body Style: SUV

City: Chantilly, VA

Engine Type: 3.8L V6 12V MPFI OHV

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