Auto Advantage

Bought a 2010 Nissan Murano from BJ Richmond.

This was the fourth vehicle we bought from this dealership. Again, a great experience and they almost made buying a vehicle and spending money fun! Our salesman BJ Richmond did an outstanding job helping us find the exact vehicle that we needed and the Managers and staff made it happen. Finance and paperwork was extra quick and painless. I almost feel like I stole this Murano from them as I got a great deal In a quality vehicle. Another great job guys - thanks!

Ford Thunderbird purchase

I recently bought a 2002 thunderbird blue Ford T-bird. The buying and credit process went very smoothly and they also replaced the brakes for me as I requested it after I test drove the vehicle. After I came home, I had the local Ford dealer inspect the vehicle and he found a few repair issues that needed to be addressed. I bought the car "as is" but I did contact Auto Advantage and spoke to Robert about the repairs that were needed. He was very gracious and said he would confirm that the repairs were needed and if they were safety related issues, he would take care of them. He was the best service man I have ever worked with and he did take care of the few "safety related" repairs that were needed. Thank you Auto Advantage and thank you Robert. I read that he is a 10 year employee... He needs to be recognized for going beyond. I will return here and would recommend this dealer.

Highly Recommended

I was shopping for a used car in 2014 when I decided to try Auto Advantage. I had nothing but an excellent experience when I stopped in to look at their inventory. All of the staff were friendly and welcoming and I was privileged to work with Jason. He was patient with my indecisiveness and let me test drive several vehicles. He was personable, knowledgeable, and honest with the questions I asked. The finance department was wonderful and made the financing process easy. I bought an infiniti G37 s and it has been a wonderful car the last two years. I have only had minor repairs due to aging and I have had no issues at all with it. I will definitely go back in the future when I decide to buy another vehicle. I have recommended all of my family and friends to go to Auto Advantage!

I would not recommend.

I bought a Nissan Rogue with them about three months ago, and it's one thing after another with this car. First off, The door handles were coming off and the first time they fixed it, they didn't fix them completely. Secondly, when i dropped my car off for other repairs, they kept the car longer than they needed to and didn't even fix the problem as they promised me. I'm very disappointed with my buy. I feel I could have gone somewhere else and got something better and more reliable instead of wasting my time on these people. The only thing I've ever seen these people be productive at doing is standing outside smoking all day long.

Robert laughter, service dept... is very difficult

Was stranded at their dealership and they got me in a 2012 dodge ram w/34k miles. 2 weeks later lug stud broke for wheel and had to take it in to get fixed here in Missouri. I have been back and forth between him and the mechanic trying to get approval to fix it. Came in to pick it up today but now I'm in a rental the mechanic shop loaned me because he didn't wanna mess work it today cuz he was about to get off work. Don't expect good service from the service department. And don't bother getting any kind of warranty through them it's pretty much worthless!

Amazing story

Broke down on the way from Carolina beach to Missouri and pulled into closest place which was auto advantage. They gave me a ride to get parts several times and let us hang out inside when it got too hot. We couldn't get the truck running and the spots were all closed so salesman Jason Davis got to work pulling strings. With very little money left to my name and a truck that didn't run he actually got me into a truck 7 years newer with a free 2 year 100,000 mile warranty so I wouldn't even have to worry about the rest of the trip. He even went back and lowered the price again before final sale to accommodate very little money down. Not like any salesman I have ever met in my life! I would drive back 9 hours just to get a vehicle from them, luckily they ate online too! :-)

Not worth the time

The salesman are aweful. Had to ride 1.5 back to sign papers the next week that they forgot. Wouldn't even consider dropping price of car. Took almost 6hrs to work the deal and finally got got the the rate dropped by 2points. Lots of useless sale tactics. I'd never go back to purchase or trade with them again.

Great experience!

I cannot say enough about Grace Geagan and the entire process of selling my truck ,the price that I wanted and even a little more! Every aspect of this transaction was awesome, and I would do it again. The pick up driver that was sent ,very professional and friendly no hassle at all. Thanks, J P and Grace for everything!

GREAT PEOPLE

Although I stopped in Auto Advantage (AA) for just a quick look as I was on my way to make a purchase at another dealer, the folks at AA were so pleasant that I stayed far longer and eventually bought from them. They patiently showed me that the deal I was considering at another location had many flaws and that the AA deal would bring long-term benefits far into the future. They sold me a 5-year-old truck with only 24,900 miles. It looks and drives like it is brand new. My wife and I are very pleased.

My Auto Advantage experience has renewed my trust.

I recently bought a jeep from Auto Advantage.I was from out of town and in a short time I found there was a problem with the jeep that wasn't covered under the warranty.After speaking with Service Department Manager,Robert worked out a solution that I felt was fare and he showed that they cared about their customers satisfaction.I appreciate the professional way he handled the problem and I recomend this dealership to others that may be considering a change in their transportation. Thanks for the help with my jeep.

Great service

Just bought a car from Auto Advantage, unsure of why all the reviews for purchasing are so negative... They were courteous and quick. We had our children with us, which is never easy when purchasing a car. All the sales people were nice, including one who gave both our kids balloons. Pricing was comparable if not better than other used sites especially when you take in account for mileage.

Great working with you guys

I sold a 2010 Nissan Murano to Travis. Very kind and professional on the phone. The guys that came to pick the car up was also kind and professional. They had all the paperwork completed and I just had to sign. Very easy experience!! Thanks Guys

2010 Nissan Rogue

I sold my Nissan to Auto Advantage- Chris and his partner were fast, fair, and professional- a fine job! Travis Lewis did the heavy lifting behind the scene to make it a flawless transaction- and they paid me in CASH! Great job guys!!!!!

2010 Nissan Rogue

These guys did a great job. They drove a long way to buy my car and were fair, fast, and totally professional. Travis made it easy by doing a great job up front! A pleasurable experience! Thanks ! Mark Thompson Lancaster, VA

NOT YOUR TYPICAL DEALERSHIP...

Just bought a SUV in Hendersonville location and not completely happy. Your better car dealerships spoil you but not here...I was happy with the price we were able to get our SUV for but the salesmanship was not what I was expecting at all. The sales rep was somewhat of a jokester and a bit lazy. I have never walked off a car lot where they didn't even bother to clean up the car for you or even offer you a simple drink while you went through 4 hours of their time (guess that's what I get for not DRESSING UP for buying a car). I was also told that the detail crew pretty much sucked at their job and it would be worth the time to have them clean it. The approval process was quick and easy but paper work was forever. Nice guy who help us with the paperwork but took a little to long. Left dealership finally and had to go to car wash just to make my SUV look like its suppose to. You think spending 16,000 some on a car that wouldn't be your first thing you have to do. Work with tons of people who are looking for a car but can't recommend this one.

Sold car; easiest most efficient process

I was contacted by Tyler at the dealership in response to my post to sell my car. Within a week, the deal was done. It was so straight forward and there was no hassle. They came to Alabama to purchase the car, inspected it and we did the transaction right there. There was transparency throughout and overall it just was a pleasant experience.

Great Experience!

I recently sold my 2008 Jeep Wrangler Rubicon to this dealership. I was very pleased with the staff(Tyler).They made selling my Jeep a hassle free experience! I would recommend this dealership to anyone wanting to sell a vehicle.

Go somewhere else, anywhere else!

If I could give less than 1 star I would, certainly concerning customer service. I went to Auto Advantage because they had a couple of CRV's in stock and that's what I was looking for. The salesman wasn't half bad, I mean he did his job in finding me the car I was looking for but the conversation was a bit scripted which isn't that big of a deal. It got interesting when the "sales manager" came over. He was incredibly rude to me, and treated me like I wasn't intelligent, he was marking up the interest rate on the car about 4 points higher than what I was approved for, I was pre approved through my bank but continued insisting to finance me with them, now I know that my bank doesn't work with independent dealers and that's why he didn't want to go with the pre approval I already had, wish he would have just said so. He was very aggressive and at the point when I knew it wasn't going to work out with this place I stood up and thanked him for his time, and he stormed off like a little toddler having a break down with out saying a word. This by far was the most ridiculous thing I'd ever experienced. Anyways, update! Just bought a beautiful new car, for $3000 less than Auto Advantage was asking. I'm very happy with the experience I had and I will never refer Auto Advantage to anyone, in fact I will voice my strong suggestion to not go there whenever I can.

unprofessional

I got a car from here. I already had the loan from a bank. Salesman told me the loan was no good and that he finance guy would get me a loan. After hours of waiting and paperwork we got out of there. I wish I could say that was it.....But we had to go back 3 more times for so called missing paperwork. The young finance guy was rude. Had car a few day had to spend $500 on brakes. Please be careful buying a car from here. The main office is like a kindergarten staff play table tennis and eating around customers. Very unprofessional.

Don't Be Fooled

As you see the TV ads for this car dealer, they rely on saying "you're loosing thousands buying a new car" Auto Advantage has already taken the depreciation". If you do the math, you are only getting what you pay for and not really any savings over any other used car purchase! Often you are paying a premium used car price. They tout $199.00 per month with $3000.00 down, $400.00 dealer fee for 72 months with a 750+ credit score. So you are paying just shy of $18,000.00 for a "used" car that is only worth $12-13,000.00 according to various used car guides. Current example: 2010 Acura TSX (57, 000 miles) So you are loosing $5000.00 when you drive this off the lot!! So don't be fooled, you are getting a used car at premium pricing, basically getting hyped. To top it off you have no warranty on a 4 year old car. They will pressure you to sell to buy an aftermarket warranty for a few thousand. They use the "let me see what the manager says" and double and even triple team you during the negotiation process. Although this is typical of used car sales folk. So before you buy from Auto Advantage do your homework!! Ask for a CarFax, but remember, this only shows if the auto had more than 25% damage. Many of their cars were rentals, leases and auction buys and may have unreported minor damage repairs, be sure to look under the car. It's always better to buy a used car from a dealer who sells the actual brand you are interested in and their pricing will be often better than a hodge podge dealer! This is not to say you can't negotiate a good deal...use your own financing, research used car buying sites for realistic pricing of a used car, have the car checked mechanically by an outside source. Don't buy their aftermarket warranty, get your own online, you will save. Finally, DO YOUR RESEARCH...most of the time you will pay more than the car is worth buying here! You will lose thousands on a used car, with trickery and if you have a credit beacon less than 750, you will pay much more! I was not duped by Auto Advantage because I did the research and didn't fall for their sales tactics...I purchased a used car down the road at a regular dealer! Bottom line be aware of Auto Advantage, they have the advantage!

Excellent Experience!!

I recently purchased a vehicle from Auto Advantage. Jay (sales) was very kind throughout the process. I felt like I was the only customer he had. Eric (sales manager) was very courteous and patient as I considered my options. I did not feel any pressure to buy. Ryan (processed the sale) was quite personable and found me a lower interest rate than my credit union. I didn't think that was possible but it was. Robert (service manager) was so helpful and kind. His recommendations were welcome and I was more than satisfied with the additions they made on my vehicle. They are a great bunch of guys!!

Great experience!

I recently sold my 2011 Jeep Liberty to this dealership. I was very pleased with the professionalism of the staff. They made selling my Jeep a hassle free experience! I would recommend this dealership to anyone wanting to buy or sale a vehicle.

Dissapointed

I am extremely disappointed with Richard and the crew at MyAutoAdvantage. I bought a car there previously and had an excellent experience, so I thought I would give them my business this time also. I went in on Saturday September 6th and looked at a Jeep they had for sale. I told them I would get my financing on Monday and be back Tuesday. I showed up Tuesday morning at 8.00. The Jeep was still there, but apparently they had sold it Monday, and were waiting for that customer to come back from his bank with the financing. Not the best way to treat a repeat customer imho.

BOUGHT MY CAR AS SAID

I WAS SELLING MY 300C SRT8 ..I HAD IT FOR A GREAT PRICE ! THEY CAME UP LOOK AT IT ..LOVED IT . BUYER TALKED ABOUT CAR WITH ME .WE DID PAPERS,PAID .AND LEFT WITH GOOD CAR ...I WILL DEAL WITH AGAIN..

GREAT SERVICE !!!

These guys did an excellent job on the sale process !!! Our salesman Charlie Bauer did a VERY GOOD job !!!

Best service I have had working with a Car Company

Sold my car to Auto Advantage and it was the best service and the easiest way for me to sell my car. Kate was good to talk with on the phone and she had all of the paper work prepaired for the sell when Tyler show up to look over the car to purchase it. The transition went fast and smooth. This is one great Company to work with and I highly recommend them to anyone wanting to sell their car or truck. Thanks so much Auto Advantage.

One of the best buying eperiences I have had

All things considered, this was really great car buying experience. They were extremely fair with my trade in and really worked team. They helped make the process as quick as possible and didn't leave me sitting an empty white room. I would recommend them to anyone hopping for a car.

Best selling experience

Great service, trust worthy people. I sold a truck to them. The buyer Jeremy contacted me, it was the most professional and clean car selling experience I have ever had. Had a driver Brad come and pick up the car. Everything from the beginning to the end was professional and very detailed. Brad did a full inspection of the truck before purchasing and even did follow up to make sure everything was handled properly. I have never purchased anything from them, but if a purchase went like my experience selling to them, then I was trust them totally. Great guys!!!!!

Liars and thieves

Terrible people here. Lied to my face and tried to cheat me changing the deal after we agreed on the terms... If i didn't know how dealerships worked especially shady ones and doubled checked the paperwork. I would have been charged over $2,000 extra, that they shook hands on. All while pretending they were helping me out. Do yourself a favor and don't ever stop here!

Best car buying experience ever!

My husband and I had been very skeptacle about this dealership after reading the online reviews. However, we saw a car on their webpage that we were really interested in and decided to give them a chance. We drove over from our home in Clyde, NC about 45 mins. We were met in the parking lot by the sales man Jason. We would normally have asked to be left alone to find the car on our own but his manners and attitude made us feel really comfortable. He was informative and had a great personality. He was alsonthe nephew of a local legend (Popcorn Sutton). He took us through their buying process and made it all so much fun and strss free. The car was in great condition and the whole thing was so painless. We got what we wanted for our trade and a good price on the car we purchased. I can't say what the other people there are like but Jason and his sales manager made it all very fun and we will for sure go back! Give them a chance.

Excellent purchase experience, highly recommend

My wife and I had been shopping for a low-priced, reasonable mileage used Honda for our son, even driving to Tennessee and South Carolina, answering ads that ultimately were unsafe, awful cars. We really wanted a Honda, Returning home from another wasted trip, I asked her to check out Auto Advantage, as I had always seen nice cars in their lot as I drove by. We had a great time with our salesman, Dustin, as he came with us on several test drives. But they didn't have what we were looking for. Then the sales manager got involved, and steered us toward a car we would never had considered, a beautiful like-new Ford Focus, complete with all maintenance records, a little gem of a car, which we ended up buying. I feel we were treated with great respect, and were given reliable, informative advice, and in spite of having no idea what the car was worth, having concentrated on Hondas for weeks, we discovered after the fact that we paid a fair price. This was a very positive buying experience and I would not hesitate to shop at Auto Advantage again. For any doubters out there, I have two comments: This is a genuine review - I don't work for these guys, and I believe that they deserve to make a reasonable profit when they sell a car.

Very unprofessional staff, cannot be trusted

My girlfriend put an ad in Craiglist in Pittsburgh PA for a 2010 Charger. This car was in very good condition... the only issue was that it was in an accident (deer) and the side of the car was repainted. (By a very good auto body shop, btw). Auto Advantage first offered much less than the car was worth... against my advice, my gf accepted the offer. The driver flew up to PA and informed my gf that someone would need to pick him up at the airport (VERY unprofessional... get a cab, you cheapskate). Next, he looked at the car and informed her that the previously-agreed-to price was now unacceptable; they wanted to renegotiate. Unfortunately, I had an important business meeting and was not able to be there. The driver ended up browbeating my gf into accepting a lower offer. When I talked to Mark Cooley, the purchasing director, he proceeded to come up w/every excuse in the book... He first insisted that the trade-in value was *less* than what they offered. When I quoted him NADA trade-in values which were thousands above his 'supposed' trade-in value, he changed his tune and said that the repainted area was worse than they were originally told. When I told him that I had spoken to Travis Lewis (Purchaser) by phone and informed him of the extent of the body work, he then changed his story again and informed me there were *tape lines* from the repainting. There weren't... the entire body piece was repainted (not a portion of it) so there could be no tape lines. This strikes me as a very unprofessional organization. If you do deal with them, make sure you hold them to any deals they make (and check w/other companies to make sure the deal is actually a good deal)

These guys are good...

THE BEST 'TRUCK BUYING' PURCHASE I'VE EVER EXPERIENCED. I never normally leave reviews, but i was baffled about the 1 star reviews by a couple of other customers. ?? So had to say something. First, I've been driving by this place for over 10 years and it is always packed with customers and nice vehicles. Recently, I searched online, like most consumers nowadays, and found 3 vehicles I was interested in. I visited the first dealership, a local Nissan dealership, and was blown away how rudely i was treated. Online, the truck said 'call for price'. When i arrived, they wouldn't tell me the 'actual price' on the vehicle unless i agreed to buy it first? Sounds backwards, right ? I left without even driving the vehicle. Then, I went to Auto Advantage, and met with a sales representative who answered my questions and introduced me to the manager, Richard, who went over the details of the purchase and actually "listened" to my concerns. I left. The third dealership was Chevrolet, and my gripe with them was that the salesman kept telling me "I don't know, but I'll find out" on every question ??? Annoying, considering I knew more about the vehicle than the salesman. Also, the bed of the truck had a bubbled-up look near the back rear corner of the bed. I am not experienced enough to know whether it was paint filler or rusting, but i took a pass on the vehicle and went back to Auto Advantage. Upon returning, the sales representative was with another customer, but immediately the manager Richard came over to welcome me back and go over some details of the price, financing, and my trade-in. Within 10 minutes, we had agreed to the prices and i was signing paperwork and out the door in less than 30 minutes ! As a comparison, my last purchase was with CarMax 4 years ago and it took almost 2 hours ! and the inspection guy initially low-balled me on my trade-in at CarMax. So, I don't know why someone would say "don't trust these guys" but in my case, they are way above the norm. Kenneth D.

Did not purchase, but

I was searching the net and pricing seemed fair for the market. Ultimately I bought a vehicle closer to home but they did a good job of answering questions, following up and not being annoying. Good hunting.

Payments

Got my Nissan cube financed from auto advantage, the general manager said they would send me a bill to remind me of my car payments on september 2. I'm still waiting for the bill today, I called over there & the receptionist said they NEVER send bills out. She also gave me some number to call, didn't tell me what for. Called back a few minutes later to see if I could just send it to them since it was financed through auto advantage & the girl was beyond rude to me. & here I am, late on my car payments not knowing where to send the money for it. Because auto advantage won't tell me!!!!

Went into dealership and asked specifically to speak to...

Went into dealership and asked specifically to speak to Sales Manager. I was asked to be seated until the Manager became available. Another person approached me, looked me in the eye and introduced himself as the Sales Manager. After a lengthy conversation he asked me to have an appraiser view my trade in vehicle. He reiterated that "he" had authority to make an offer. I subsequently found out that he was a "Sales Associate" with NO authority over my trade in whatsoever. He baited me with a dishonest representation of his authority. I would never do business under those circumstances.A subsequent conversation with the real sales manager concluded with an apology.

I had a great experience with Auto Advantage.

I purchased a 2012 Cadillac CTS-V for my wife on June 28, 2013. I called the dealership about an online listing and talked to Brett Pettit. I told him I wanted to make the purchase a surprise for my wife. I put a deposit down on the car to hold it and then Brett Fedex'd the contract to me overnight. I was originally going to ship the car but a trip came up that put me close enough to there to pick up the car myself. I told Brett of the change of plans and he bought a nice bow to put on the grill. When we picked up the car, my wife was completely surprised and teared up. It is a phenomenal car and it was pristine just as he described. I saw a couple bad reviews on here about Auto Advantage so I really wanted to let people know I had a good experience with them. Justin K.

Be very careful!

You cant beleive anything they tell you. They will take your car for nothing and talk you into a down payment, sign the contracts send you home with car and then tell you to come back to renegoitate. I wouldnt trust them no further then I could throw them!!!

Bunch of Liers

You have to b very careful when dealing with them. They will tell you that you are aproved....sign contracts and let you dive car home. Then call you days later telling you that you need to come back in to "talk". I wouldnt trust them!!!!