Auffenberg Kia of Cape Girardeau

Good sales experience, not so good after

My first interactions with auffenberg Kia were very pleasant. My salesman Ernie was very professional, friendly, and made the entire experience much easier than I expected. He really was wonderful. Unfortunately, the positives ended after they had my money. During each of the three subsequent visits for repairs (It was a fairly new car and have had it for about 6 months so that's concerning on its own), I left upset for a variety of reasons. The most recent visit was the most disheartening because I left feeling treated like I was stupid because I was a woman. To top it all off it was the service manager Nathan who was behaving this way. In addition to the sexiest service manager, the women in the front office need some customer service training because they are far from friendly.

Had to go in for service and I kept missing appointments....

Had to go in for service and I kept missing appointments. Justin made it very convenient for me to get service at a time that was easy for be to be there. He was kind and did not act like "a condescending man" like some dealers have in the service department even tho I was a woman. He listened then proceeding to diagnose the problem and the guys in service fixed the problem in one day.They took me to work and picked my back up when it was time to retrieve my car. Never andything except polite and helpful. AND to top it all off they washed my car including all the glass and vacuumed it too!!!

good job

The staff were very professional and through in selling me a new Kia