Audi West Houston

service and maintenance work

Great experience while waiting for service. Staff checked on you several times while waiting for ensure that we were doing fine. Great service !

Audi Q5

Service rep was very helpful.The work was done quickly. The rep Explained the repairs made to the vehicle.

Great service

Every time I visit, I have a good experience. Magdy is an awesome no pressure salesman. Erick Ta in the service department has great customer service skills; he takes the time to listen effectively and answers any questions or concerns you may have, in detail.

Bad customer service

Overall customer service process poor. Every time you call their service with a question, albeit the simplest of queries, the answer is always "someone will call you back" and then you don't get a call more than 50% of the time. This experience has been consistent. E.g., I recently had a flat tire and requested advice on what to do. Despite my specific questions around warranty, the dealership made me travel to the location only to be told that I cannot avail my warranty on that day since the warranty folks were "off". At the end, they blame everything on the people who answer the phone and there is little coordination between the rep who answers the phone and the dealership.

Great Service

When my brake pad light came on, I called Chien in the Service Department at Audi West Houston. He got me an appointment 2 days later, and he arranged for a loaner while my car was being serviced. The check-in and check-out process were both very efficient. And now, my brakes are much better.

Best service department in America

The service department at Audi West Houston is truly the best I've ever experienced. It's world class! Far better than Ferrari,Porsche, and Mercedes service locally. We have two Audis serviced at Audi West Houston including regular scheduled maintenance as well as any needed repairs(which are few) without any problems what so ever. As a matter of fact, Jon,(Service Writter), Mike(Service Manager) and Jose (Service Tech) always make my wife and I feel at home and truly welcome. This service department is so good that Audi should study it and strive to make all other Audi service departments just like it. After the purchase of a car, which is usually over fairly quickly, it's the service department that you live with long term. Audi West Houston is professional, does quality work quickly, and will be the reason I'll buy another Audi.

My First Audi

I was recently in the market for a new car. I was driving a 2013 535i BMW and I loved it. I was looking at both BMW and Audi. and was very impressed with the Audi model I was looking at. Additionally, the sales department Trevor and Corey, the 2 working with me, were very helpful and attentive to my needs and vehicle specs.I decided on the Audi and the final process was smooth and easy. I would recommend Audi West Houston!

No good First impression

First impression, they say last longer. Trust is one of the qualities of a good business, and so far a decision by one of the managers in this dealership has shown to me that they can be trusted, or one of the decision makers cannot be. I ordered a car through this dealership,(a privilege I gave them- I could have done European delivery through another dealership) waited for three months and finally got told that the vehicle has been sold. Maybe I will write another review later along the line, but I am not convinced, this is dealership to deal with.

Don't get your oil changed here

I went to get my oil changed 2 weeks ago and paid over $400 for it and today while driving my oil sensor starts beeping and I pulled over to check my oil and my oil was black and the oil was at its minimal. I called and spoke to Gwendlyn who was very rude and told me that the sensor was probably bad and that if I didn't let her speak she'd hang up on me. She was really rude!! Also, come to find out it wasn't a bad sensor because when we poured 2 quarts of oil in it the sensor light went off. I will never come back and will be filing a dispute with my cc company.

inspection for extended warranty

It is always a pleasure to deal with the service folks at West Houston Audi. I've been going there for 10 years for good reason. The folks there know me and always provide me with good advice and guidance. I have always been pleased with their service work - their hospitality is an added plus.

Audi Q 5 - Audi West Houston

My service/repair was organized and handled by Jon with excellent service as always.

Good service from Audi

Thank you Gents.It was good and fast service. Keep it up all the time.

Audi West Houston

It was a very good experience. The staff is efficient, knowledgeable and friendly.

My Audi Car Buying Experience

My first time car buying experience with Audi West (Mr. Granger and Mr. Jamal) was exceptional. I will be a loyal Audi West customer for a long time because of their professional and courteous service provided to me throughout the process in its entirety. Thank you, Audi West for hiring the "right" staff.Gaidra

2017 Q7

No games straight forward dealership. Worked price over phone and in and out with paperwork.

Audi Service

Very good service. Staff really friendly and helpful. They provided the answers for all my doubts.

Great!!

It was a great experience to buy my new Q5 with Ahmad. Everything was streamlined and he tried to help everything.

Audi West Houston

Ms. J Miller and Mr. Machauer ensured I had the best customer service experience. They checked on me frequently. They kept me informed. About the status of my vehicle. They treated me like I was a family friend. Thanks!

OIL SERVICE

We were on a journey to Houston when all of a sudden we were alerted to a service engine soon light. ( in reference to an oil change) We didn't have an appointment but called anyway and to our delight were told to come right in. The job was done quickly and we were soon on our way! THANKS, AUDI WEST!!!!

What a disaster

Had to pay almost $2500 in extra labor and parts during a recent trip to a new dealership (I've moved out of the Houston area), after they discovered that the work done by Audi West Houston was...well...I'll let you be the judge of what to call the work done by the good people at Audi West Houston. From my latest service report: "left broken bolts", "coolant hose was mounted incorrectly", "engine control module holder was not installed back correctly", "broken bolt to the holder", and "pinch (sic) wires in the harness"Of course, Audi WH claims that because the warranty on that repair had expired, they won't do anything. Nevermind that they were the only ones to ever service the car, and of course it would have never been discovered as long as the one's who did the shoddy work to begin with were the ones checking the vehicle. The car was purchased CPO from them, and they showed me maintenance records that they had been maintaining the car before I bought it.To recap, no one touched the car to do work on it except for Audi West Houston staff either before or after I bought the car until I moved across the country and the new dealer found all the mess AWH left behind.I've been taking my car to a independent shop for the past year and half and they keep finding things that make me wonder how any car that comes out of Audi WH's shop stays on the road. Do yourself a favor, and if you need work done on your Audi, look for a good independent mechanic. Avoid these people at all costs.

Great experience!

Buying a new car could be a cumbersome process, but Mr. Mohamed Qureshi handled the entire process like a true professional with great customer care being his ultimate objective. I would recommend this location and Mr. Qureshi to anybody interested in buying a new Audi.

August 2016

I have been going to this dealership for three years to get the same problems with my A7 fixed unsuccessfully

Thank you Kendrick & Britney of Audi west Houston

Kendrick was a polite professional salesman and Britney was as well. They made our buying experience a pleasure. We will definitely purchase our next car from them

Hassel Free Sales

My sales representative, Shaun Hannon, at Audi West Houston was easy to work with, friendly, and knowledgably with Audi vehicles.

Hassel Free Sales

My sales representative, Shaun Hannon, at Audi West Houston was easy to work with, friendly, and knowledgably with Audi vehicles. My experience compared to most dealers do not compare.

5-Start Service

Great service and hospitality. 5-Start service overall. I worked with Gaylyn Marks on a Saturday early morning service appointment and I was very impressed how she talked about all that needs to be done. Quick turn around and excellent Wifi connection too which helped me work while I was waiting.

Frank Nordby

Good process handled from Houston via Norway as I was on holiday.

5000 mile service

Excellent facility with service technicians who are very helpful

Pre Paid Lease with Audi West Houston

Very helpful, easy and quick process. Good interaction at all levels of the process, from initial facility reception through to final delivery.

Service

Great service rep that always provide the best and most friendly service everytime

Audi 2017 Q7

This is the 5th Audi from the same dealership, and we could not be more satisfied. Brand and Dealership loyalty is worth it.

A8 Purchase

Staff was friendly, attentive, and worked toward my goal in this purchase.

Audi West--Erik Ta--Great Service!!

Outstanding job by Erik! Friendly; great follow through; thorough. I'll be back!!

Audi West

This is my eighth Audi and I love my S5! Prior to moving to Texas, I lived and purchased my Audi vehicles in New York, Florida, and Switzerland. From my experience, my sales experience with James Watts and Mack Albukhari have been the best worldwide. Thank you Audi West and keep up the great Audi experience.

Nice dealership and we bought the car we wanted!

Trevor Hanes And Kendrick Benson did an really good job in taken care of me and my with on our Audi A4 purchase. We drove away in the car of our dreams. The dealership was really nice and we were taken care of from start to finish. Everyone we worked we did an good job! Nice!

GREAT CAR BUYING EXPERIENCE AT AUDI WEST

Ray Williams by far made my new car shopping experience comfortable and easy. He is very knowledgeable about the brand and helped me choose the best model for me. I look forward to working with him in the future!

Audi West Houston

Audi West Houston was very professional, fair, and transparent. Jorge Narvaez was my sales rep and he did a phenomenal job with my first Audi purchase!

Flat tire

Great............People in service are really knowledgeable and friendly especially Eric

Audi West Houston

The dealership was very customer friendly and negotiated fairly.

Scheduled Maintenance Service

Very pleased with my appointment and Chen. Beautiful new dealership!

Excellent customer service.

Great sales person, no pushing and felt no pressure during the buying process.I enjoyed very much the excellent customer service and purshasing process.

Excellent Dealership and Experience!

I was looking to trade in my Mazda and I had my eyes on a 2016 Audi A3. Initially, we couldn't come to terms with a price that I liked. However, salesman Magdy worked tirelessly for me and worked with me and the manager to get the price down to what I was comfortable with! I never felt pressured or forced, the entire team was very pleasant along the whole process. Mark in finance was quick and friendly; I was in and out of there in 20 minutes!! I would certainly recommend this dealership to others, especially Magdy and his great patience.

Excellent service experience

Brought my Audi Q7 for its 15K mile service. Everything was great especially in their new facility

Service and alignment

Always professional and friendly. Took the time to explain in detail the work that was performed on the car to me as well as to my husband over the phone. Would I recommend them, I already have. Keep up the great work!

Kia sorento at West Audi Houston

Good piece but not happy it has not warranty. I love the car but it has already light coming out saying CHECK and it's been with me just got a week. Scare to go to a mechanic now ?. No much money left.

Audi Super Service Center

What a fantastic new service center and customer support. Very helpful staff with a state-of-arts facility design. Very well done!

Student

Everything was perfect My car was serviced in a timely manner

First Time Audi Owner That Needed a Repair

I purchased a pre-owned Audi 5 that had a mechanical failure in the first two weeks. Within 24 hours of dropping off my vehicle, it was repaired and returned to me. I couldn't be happier with the level of customer service or immediate turn around time that I received.

A nightmare.

Greetings Mr General Manager, Unfortunately, my earlier call did not reach you. I left you a VM.I am writing to see if you can review the matter and Credit my account for $447.88Reason? On 5/23, I bought my A8 in for couple issues - Lane Assist and ACC unavailable. After an hour, service rap advised me the cause was with non OE windshield and need re-calibrate which is $447.88 I authorized it. Few hours later, I asked for update. Servcie Rep stepped away and John was kind enough to assist me. He told me re-calibration does not work with no OE windshield but ACC is working and LA does not work.. Service Rep came back later, she told me both LA and ACC are not working and need OE windshield in order for calibration to work. . She suggested to replace the windshield and it is in stock. But, I questioned her stating John told me ACC is working. She stepped away and came back and stating that the camera is not working...etc.At that point, I have no confident in her and would not authorize any more work and asked for invoice. When I saw the invoice and asked I am being charged $447.88 while problem is not fixed? But, she insisted that the way it is. So, I decided to take up the issue later (cause I need to get back to work and I've been at AW from 7 AM - 1 PM).My issue is Service Rep SHOULD TOLD ME RE-CALIBRATION MAY NOT WORK WITH NON-OE WINDSHIELD AND I WILL PAY FOR THE SERVICE RENDERED!! IF SHE TOLD ME, I WOULD HAVE NOT AUTHORIZE THE WORK AND DISCUSS OTHER OPTIONS. (the fact is both Lane Assist and ACC were working until both failed couple weeks ago?? )Then, I consulted the matter with Service manger on 5/25. He told me he will contact me asap to set up appointment to replace OE windshield and agreed my request for FREE re-calibration. Mr. GM it's been 3 business days (or 7 days) and I haven't had any update from your Service manager or Serv rep..At this point, I have on confident with with Audi West to fix my problem. Hence, please kindly consider my request to re-reimburse me the $447.88 Regards, Follow is he e-mail I sent Audi West GM after second visit .Mr, GM, ,I wish I didn't have to write this.but I was compelled to giving the unpleasant experiences I had. Another Service manger responded the earlier e-mail I sent to you. He promised he will do it right if i give Audi West another chance....so I did.Unfortunately, it didn't.Issue ONE:I bought the car in on Monday to replace windshield and re-calibration - it should be 1 day's work but it wasn't done until Wednesday. Issue Two,when I was in your shop last time, Gaylyn told me windshield is $700 and installation labor is $150. But, windshield on invoice is $922 ( Audit Central cost is $750). It's perplexing. Issue Three, Mike promise he will delivery to car to my house yesterday, it didn't happen. I have no issue picking up the car myself but - a promise is a promise.Issue Four, After I pick up my car, I found radio, Navigation, Phone, entertainment and manual button on steering wheel is not working. (Invoice claim $69 worth of multi-point inspection is free - how did Audi West missed all these issues? Was that just a line to make Audi West looks good?But, to Service manger's credit, he did honor his two promises (1) to waive re-calibration and (2) apply re-calibration dollars of previous visit to the cost of windshield, but I have to ASK for second item. Otherwise, Audi West will charge me full price on the Windshield. But, still I firmly belief your company over charge me on the windshield. As a professional myself, I found my experience with a supposedly professional Audi West appalling.Regards,

Excellent Service

Staff was a pleasure to work with and made this a very pleasant process.

Top of the line service!

I walked in and out with the exact car I wanted in under a few hours. Shaun Hannon in sales got me through the whole thing haggle and pressure free. Mark in finance was so fast and efficient at finding me good terms on the loan. Everyone was really friendly and helpful and the new dealership looks great!

New car purchase

I recently purchased my first Audi from Audi West and had a great experience with Kendrick Benson. He made car buying quick and painless. I would highly recommend stopping by to see him for your next Audi purchase!

audi enthusiast

asked for information about extended maintenance agreement. was in the dealership for 2 hours before getting minimal information at the last minute.

Awesome Service!

Hit a pothole in Houston and came right into have my tire replaced. They took care of me fast and had me on the road again quickly! Great service department!

Excellent customer service at Audi West Houston

My husband and I were tremendously impressed by Gaylyn, a Service Representative at Audi West Houston. She helped us obtain our car service in a polite & professional manner of which we appreciated very much. She's definitely a gem in this business.

Great service

Just went for inspection this time but everything went smoothly and on time as usual.

Professional, Courteous Staff

The Audi A 7 is a unique driving experience. Lexus has been my vehicle of choice for over twenty years. Now, Audi is my forever choice vehicle. The Audi West Houston staff is the best and their facility is "second-to-none." My sales specialist, Amadou, was extremely helpful. He followed up the sale with phone calls to make sure everything was going well. The tech specialist, Krista, and the service consultant, Johzanne, are superb professionals. On a scale of 1-to-10, my overall experience at Audi West Houston is 12! On a side note, my Audi A 7 is "raising eyebrows" everywhere I go. It is a beautiful vehicle and a joy to drive.

Awesime Service Manager!

Great customer service manager, vey good with taking care of my car. Didn't try to sell me services or parts I didn't need, much appreciated!!

Poor service at a high price

I took my car in due to a leak, which ended up being the water pump. The price, $1180, was a little high I thought. After leaving the dealer for lunch I discovered a very loud grinding noise when backing up. I took it back to Audi the next day and they could not duplicate the problem or find anything wrong. The next day, with the problem still occuring I took it back to Audi so they could try to find the problem again. The next day they called me and said that the mechanic had left an old part stuck in the engine which was causing the noise. No apology or compensation was given. I am a little disappointed in a very expensive service being done so sloppily.

Audi Service

This was our first service experience since we bought the car from Audi of West Houston . It was 5 Star all the way ...

65K Service

I have been dealing with Audi West Houston for the past 7 years. They have always done a great job. They have moved to their new facility which is fantastic. I really liked the process of the garage doors opening and being able to drive right in to get out of the heat. Also, a big thunderstorm came during the pick-up and we were high and dry inside. I can't wait to buy my 2017 S5 from Audi West Houston.

Great experience buying a car.

The salesman was efficient, informative, patient, negotiable and answered all my questions. I had e-mailed the dealership the day before about a certain car and they replied in a very timely manner.

Great service

Keep up good work thanks . It was my first visit and had great experiences .

Another great review

I went in to this dealership to check our a few models. I ended up leaving with the car I wanted. Muhammad made the process very easy, with little hassle. I will come back when I am ready for another car.

35K service on 2013 Audi S8

The service was handled well and the parts were ordered for a broken piece on the sunroof shade.

Review of service at Audi West Houston

My service reps Chien Tsai and Jon Dakus were very helpful in completing my service. I have no complaints.

Amazing customer service

From the salesman to the finance manager, everyone worked so hard on making my purchase happen.

45000 mile service

Excellent customer service. Repair completed within a reasonable time frame.

Best Car Buying Experience

Purchasing my Q5 with Kendrick at Audi West Houston was the best car buying experience I have ever had. Kendrick took the time to learn what we were looking for, showed us multiple options, and worked with us to get the car for a great price. He let us test drive several cars, and even helped me install my daughter's car seat in the back of the Q5 so I could see how it would fit, how the rear AC would feel for her, etc. Kendrick was knowledgeable about every aspect of the vehicles we looked at, and he never pressured us. The whole experience felt like a breath of fresh air after visiting a high-pressure sales, pushy environment at a different dealership the previous day. Kendrick, and everyone at Audi West Houston, made us feel like valued customers, rather than just another number in the sales column. If you're looking for an enjoyable, stress-free car buying experience, I definitely recommend Kendrick and the rest of the Audi West Houston team!

Q7 brakes and 25K miles

the service was quite good. Eric Ta -the Service Advisor who took care of me- was excellent

Great service experience

Very nice experience. All the service staff are very professional and polite. Jon Dakus - the service advisor - did a very good job in offering additional service and keeping me in the loop all the time. Highly recommendable dealership. Congratulations.

Great costumer service

Smooth process. As I pulled up my vehicle was ready to go.

Review and experience of purchasing a new Audi A5

The ease in which the first salesman approach us was appreciated. He answered our questions very professionally and informed us of the variations the cars came in and the configurations. At no time did he pressure us or compare another type car to the Audi. We mentioned we were looking at other type cars and he said if we didn't find what we liked elsewhere, come back by and he would help fine something we like. Base on his attitude and customer interface, we wanted to do business with the Audi organization.

James Watts and the buying experience

Audi Q7. James Watts and his team were very accommodating, attentive, professional. Ther knew their product and made sure we left understanding the process, options, and product very well. James was very accessible, knowledgeable and proactive which delivered an excellent experience in buying our first Audi.

A7 Service

I have had to bring my A7 in 3 times to get the issues fixed that I first requested. These were simple requests. The problem with the service department is that there is no concern for detail.

Service

It was great. Ta my service advisor was great.. The service was fast and well done

Thorough!

John in service is always great and ensured our car did not leave the service department until the mechanics had solved our problem.

Excellent Facility and great sales team

I shopped for a used Audi Q7 in Austin, Houston, San Antonio and the Valley but found the prices and sales team at Audi West to be most responsive and have the best prices. It was a joy to work with Cory C. From Audi West. I got a beautiful CPO Audi with only 20k miles on it for a great price. The facility is beautiful.

Finally a great car buying experience

We had a great buying experience with Audi West Houston and would highly recommend buying your next car from Shaun. We did a lot of shopping around at other luxury dealerships in the Houston area and none came close to the professionalism and customer service we received at Audi West.

Great customer service and clean facilities.

The last visit that i have for maintenance was great. Customer service was and is always good. Personnel are always polite and friendly. The facilities are very clean. Does not have any bad experience since we bought my Audi A6 from the the same dealer but different location. i love my Audi A6 . Thank you.

Service Repair Visit

The service department is very helpful and the service advisors are very friendly.

Good rates, Professional staff

I've been in touch with other Audi dealers too but I sealed the deal at Audi West Houston because they are very professional, friendly and do their best to offer the best rates. And it is the most convenient location for people residing in central Texas (College Station, Bryan, Brenham, etc.)

Greate service, convinient facility

The service was great and. Very friendly staff. I like the facility, it is very convenient

Exceptional warm, professional, and friendly service

I am a proud new Audi owner thanks to the excellent service and support provided by the team at Audi West Houston. In particular, James Watts went above and beyond to work with me and find the Audi that met my wish list - from out of state and in just a few days! Krista Grimes did a great job too getting me up to speed with all my new technology, and Mack Albukhari was very helpful in my Audi selection too. Overall this was a great and very enjoyable car buying experience. I look forward to being an Audi owner and a satisfied Audi West Houston customer for many years to come.

Exceptional warm, professional, friendly service

I am a proud new Audi owner thanks to the excellent service and support provided by the team at Audi West Houston. In particular, James Watts went above and beyond to work with me and find the Audi that met my wish list - from out of state and in just a few days! Krista Grimes did a great job too getting me up to speed with all my new technology, and Mack Albukhari was very helpful in my Audi selection too. Overall this was a great and very enjoyable car buying experience. I look forward to being an Audi owner and a satisfied Audi West Houston customer for many years to come.

Always great service

Excellent communication. Repairs done quickly and professionally

Fast and friendly service

The best! I came without an appointment because it was my day off and they accomodated me without problems. The new location is nice and spacious and clean...

Good Customer Service

Just an oil change and tire rotation..................................

Repairs on Audi R8

I took my R8 to Audi West for routine maintenance and my service advisor told me that the interior is a bit wet (drove through some high water during recent flooding in Houston). After insurance approved the repairs, I was able to pick up the car in about 5 weeks. When I picked up the car, there were several issues:1. There were about 26 additional miles on the vehicle then when I dropped it off. Audi West says this is normal as they need to take the car out for test drives and normally they have to make sure everything is working and it requires driving extensively. 2. The car had a very odd smell, like that of a hotel room, ie, someone smoked in the room and they sprayed air freshner to mast the smell of the smoke. Again Audi West says this is normal since the car had water damage, they spray air freshner to mask the smell. However, if they replaced all the carpet with new factory replacement unit, why would there be a smell? The smell is still in the car even though I bought my own air freshner and have been spraying for days and it will not go away.3. The ashtray cover was broken. My service advisor was kind enough to offer free replacement immediately when I told him. This was really the only good part of the experience. However, it still means I need to take an extra trip out there to get it installed.4. The car was filthy when they delivered it, they said it sits outside everyday since they don't have room inside. Asked me if I want them to run it through the automated car wash! I told them "No", you have damaged the paint enough already but letting it sit in the sun for 5 weeks. 5. I just happened to have purchased a vehicle and was picking it up on the same day. This was a used 2009 A4. Funny enough, the A4 was perfectly detailed, down to shiny paint, clean interior, shiny rims and tires, making a perfect delivery.

Great Service

Good efficient service. Was done in an timely way. Service manager was polite and informative. Car was cleaned well.

Q 5 Servise

Excellent experience even if a little pricey!My rep Jon was excellent, good guy with exceptional customer service.

Audi Service

Initially had problems with car refusing to go over 15 mph. After the second time, it was determined that the ECM was the problem. Replacement of the ECM solved the problem.

Great Service and advisor. Beautiful facility.

Excellent service and very well done. I was well taken care of and all my questions and/or requests were answered.

Purchased Used Vehicle

I highly recommend Audi of West Houston to anyone looking to purchase a new or used vehicle. I was in and out in about 3 hours from start to finish, and everyone was very accommodating and professional. I had a wonderful experience all around.

My Audi Experience

Outstanding customer service! I take my A-4 for service to no one else.

Bought an Audi A4

It seemed like one day to the next I had an Audi.... my dream car. However, I applied for the loan online, talked to the salesperson and agreed to the deal over the phone. All I needed to do was test drive it. Got to the dealership after fighting traffic for over an hour and the car was not there. Waited around for an hour and no car. Test drove a car "exactly" like the one I was buying so, I was "sold". Went to pick up MY car the next day and it is not "exactly" like the car I test drove. It does not have navigation and a few other perks. AND it has 1000 miles more than it was advertised and sold to me at. So, there were some character flaws (as with all car sales men/dealerships, I guess) in the deal but, I am still happy with my car and the deal I did get. Manny, the sales guy, did the best he knew how and made my car shopping pleasant.

First Class Dealership!

The buying experience at Audi West was the best I have ever experienced. From their front desk personnel and sales staff, all the way through to their finance department, they provided excellent customer service. I would highly recommend this dealership to anyone who is considering buying an Audi.

First Time Audi Buyer - Customer of Audi W. Houston for Life

Stopped by Audi of West Houston on our way back from a recommended dealership in Katy. We're from Seabrook, so Audi of West Houston is way out of our way. We stopped just to look, not knowing if Audi was within my budget. My wife and I were shopping for her an SUV. Thankfully, we were introduced to Shawn Echols. Mr. Echols actually listened to what we were looking for. He introduced us to the Q5 and accompanied us on two test drives. Mr. Echols did a fantastic job showcasing all of the Q5's features. After the test drives, Mr. Echols escorted us inside and thoroughly explained price points, financing and rebates available. The whole thing was no pressure. My wife was in love with the Q5. The next day I called Mr. Echols, worked out a great (honest) deal and picked up our new Q5. I would gladly drive from Seabrook again for the experience we received from Shawn Echols.

Great Service Great Car Buying Experience

Worked with Shawn Echols to order and purchase a new Q7. All went smoothly and the communication was constant and timely! Mike Farrell in the Service side is top notch!

Great purchasing experience

My second Audi purchased at Audi West Houston. LaShawn Echols worked with me through the ordering and taking delivery of a 2017 Q7. The experience was flawless with continuous communication. Excellent dealership with excellent personnel- on the Service side Mike Ferrel is tops!

Great service. Friendly staff.

Went back to Audi West Houston for my 15,000 mile service. Staff was extremely helpful and sincere. Even arranged for us a session at Topgolf around the corner while we waited. Had a blast. Would recommend Audi West Houston to all my friends.

Audi service

Love the new facility very modern and high tech, the workers were all very kinda and helpfully, was very pleased with the experience

Car Service

The dealer recently moved its service center to a much more convenient location for me. It is a nice, clean facility and service is good. Disappointed that the car (Audi A8} gets only 25k miles on a set of tires. Had to replace the tires twice in 50k miles and they are not cheap!. Explanation given is that the tires are low profile and wear quickly. We have two other cars with similar tires and have had much better wear experience with them. Doubt I would get another A8.

Fast and Friendly

Very nice new building, friendly and prompt service.

Nice new dealership location!

Did 25K service on my Q5. They gave me a loaner as I had a few extra things done on my car. Jon in service was very accommodating.

GREAT SERVICES

I CAN IN FOR SCHEDULE REPAIR. WAS PROMPTLY RECEIVE BY CUSTOMER SERVICE REP. HE EXPLAIN EVERYTHING TO ME AS MIGHT HAPPEN IF THEY DIDN'T HAVE PART, BUT WITHIN 2 1/2 HOURS. THEY FIND OUT THE PROBLEM AND WAS ABLE TO CORRECT IT INSTANTLY.

Director

I am new to Audi and had an amazing experience. EriK Ta my rep was on POINT!

Great Service, Great facility

I took my vehicle in for repairs. The dealership repaired the original problems and took the time to visit and repair other problems with my vehicle. I was really impressed by the service.

Clean facilities and quick service

Everything was perfectly satisfactory - once I found my way into the service dept.

Great services, friendly atmosphere,

The staff is great ask for Bojan or Cory those two guys made the process of purchasing my vehicle very easy

Car services

I called Audi West for 1st 5000 miles services and I was surprised that the operator managed to find a slot for me the next day. On the day, I was greeted by Erik Ta (service Advisor), he was a very nice and friendly person, The waiting room in the new Audi West showroom was very comfortable, I managed to finish some work stuff while waiting. The service was completed around one hour which was what Erik promised. Overall I am happy with the Audi West After Sales Services.

Excellent Service

They were able to get my car in for repairs the day after the flooding, and were able to get me a loaner car, even though a number of them were damaged in the flood. The repairs were done within a day despite a number of technicians not being able to get to the shop. I was very happy with the service.

Dealership that caters to the customer's needs

We planned to buy new, but just bought a Certified Pre-Owned 2016 A6 at Audi West Houston. We love the car and this dealership! Shaun Hannon was our sales specialist, and he communicated with us online and by phone, to make sure we got the car we wanted. The dealership did partially flood before we could purchase the car, and although our car was not in danger, Shaun checked out our final pick from top to bottom, before we even took a test drive. Financing was super easy, and we were able to do so much online and via text/email, to buy the car. Signing the papers went quickly as well. A few days after we brought our car home, we returned to Audi West and met with the tech consultant, Krista. She spent 2 hrs showing us how to work the many safety and technology features of our car. She was so helpful and thorough. Just today, I had a question about service, and Mike took the time to answer all of my questions about the process, over the phone. The staff we dealt with at this dealership, made us feel like they valued us as customers. We feel we bought a great car at a great dealership.

Excellent Service

This dealership has always excelled on service quality and doing my first service on my new car was no different.

Great service

I brought my car in for rough idle, to have it checked for water damage from a recent flood, and to get the AC cabin filter replaced. I got a loaner while my car was being worked on. The service was all done quickly and the they washed and vacuumed my car as well as doing a tire shine. I was glad it looked great and ran great when I got my car back. Thanks, Chen.

Great service

great service and quick repair. Love my Q7. I will recommend Audi West Houston.

Great Service

Prompt and polite service from Erik Ta. He called to keep me updated and also called as soon as my vehicle was ready.

Great service!

Had some warranty repair work performed. Everything went accordingly. And we love the new facility and showroom.Thanks again for taking such good care of us!

Perfect service

Great job and service received as part of my Honda care plan.

"PURCHASE OF MY FIRST AUDI"

"FIRST TIME AUDI PURCHASE""I really appreciate all the professional, courteous, and friendly assistance of the Audi west Staff while purchasing my new 2017 Audi Q7 Quattro vehicle. In particular I have to mention Ray Williams, my salesman, Shaun Hannon, - Audi Brand Specialist, and Mark Sahagun, - Finance Manager. All these persons show an outstanding professionalism and dedication to their work making my buying experience a pleasant one. I really recommend this dealership if you are in the market for an Audi vehicle.Sincerely,Luis W. Rios

SERVICE FOR BREAKS

Mike Farrel gives us the best attention and customer service ever !!! 0 wasting time !!!

clean facilities

I had shown the service person and customer service the small scratches to the right front bumper . I had asked them to take care of the scratches but they did not

Fast and Easy

Great buying experience. The process was fast and easy

Top notch staff and level of support!

Shaun Hannon was my brand specialist and from the first time I stepped on the property, he made me feel welcome and as if I was his priority. Very knowledgeable about the line and someone that could speak from experience. The entire process was easy and the willingness to even negotiate a bit with me on the "no haggle" price was appreciated. I will definitely look forward to going back to Audi of West Houston for my next car.

Excellent service!!

My Husband and I came by to look at a pre-owned vehicle in the lot and not an Audi. The Sales rep James Watts was very polite, not pushy which made us feel nice and comfortable. It took us less than 2 hours to decide the purchase the pre-owned SUV as James was efficient and made us very happy with his service provided! We will sure recommend our friends to him in future. Thank you Audi of West Houston!!

Awesome Experience

On March 12, 2016, my father and I visited Audi West Houston. We had the wonderful opportunity to meet an Outstanding Audi Sales Specialist by the name of Mr. James Watts. After introducing himself to us, we explained the reason for our visit and he listened to us and showed us a selection of cars. He was very well spoken, and very knowledgeable of the cars. He was also a pleasure to talk to. Mr. Watts went into great detail about Audi, insuring we knew about some of the history and features to help me make a decision on purchasing the Audi of my choice. His professionalism, attention to detail and enthusiasm were all key factors in helping me make my final decision. His interest in helping me save money on financing should also be noted. I walked out of their dealership happy, excited and with a brand new Audi A3! I would also like to note, the Finance Director, Rene Vereecken, was also a tremendous help. I would highly recommend Audi West Houston.

Service Opinion

Everything about the experience was excellent. From the moment I drove into the service bay to the completion of my service requirements, I was treated as a special customer. The service manager was attentive and courteous. My loaner car was there quickly and I was on my way to the rest of my morning. The work on the car was completed on time and the car was washed and cleaned before returning to me.

Great customer service

Very customized service and reliable service with accurate appointment. Also a quite easy to access the facilites.

It was painless

Worked with George Narvaez at the dealership. George made it painless to buy. In all my years with dealerships, George was the easiest to work with. I highly recommend him. The dealership is only as good as the people they employ. Congratulations to Audi West for having such a competent staff member.

service was great

the service was great the dealership is in a good location so it makes it easy to get in and out,

New Audi purchase

I was on my way to purchase a new Lexus, but thought I'd look at the Audis on my way. My first time to an Audi dealership. Carlos Rosales assisted us. We did a test drive, had a lot of questions and ultimately decided on my first Audi. We couldn't have asked for a better guy to help us. Carlos was knowledgeable, courteous, and very accommodating to our needs and requests. There was no pressure to purchase, the once over of our trade in was quick with a number, and it didn't all day to arrive at a mutual deal. I'm very happy that we stopped in!

GO AUDI!

great costumer service. everyone is my favorite! low on rental cars, but thats okay. great new environment where i can work there comfortably and wait for my car.

Great experience!

From day one, Jorge Narvaez, at Audi West Houston was more than helpful with all of my questions! Jorge emailed me back over several days as I searched for an Audi Q5. I never felt pressured and Jorge was always very informative. I highly recommend Audi West Houston and their team.

Professional, GREAT Service

Tom in service did a exceptional job getting my vehicle in and out of service and was very pleasant to work. He went far and beyond to take care of me as a customer.

Horrible Experience with the Sales guys

I came to see the new 2017 Q7. I wanted to trade in my 2015 Q7 and upgrade the car. The sales man never gave me a test drive and he was very rude. He seemed not interested in selling the car to me for some reason. Never seen a sales rep like he was

Great service

I bought my car at West Audi and service it in the same place. Their new location is nicer and bigger place than the old one, love it. Every time I take my car, they take care of me, love the person that opens the door for you and greets you. Great quality service! My car is spotless when I pick it up.Thanks for taking care of my A6, please keep up with the great work!.Your customer.Alberto

Nice space, great service

Carlos Rosales was my salesperson. He knows the cars well and can answer all of your questions. He is excited about the cars and that makes it a better experience. He is easygoing and good at his job!

Awesome Experience at Audi West Houston

I had been looking at new SUV's for a few weeks at it was time to upgrade. Went I stopped in to Audi West Houston to take a test drive I had NO intention of purchasing that day. I had done my reviews and knew the Q7 was a superior vehicle. Working with Shawn Echols and his great salesmanship led me to purchase the new Q7 that day on the spot. He demonstrated everything and was so willing to work with us to get a deal and a trade in value that we know was fair for both parties. Without his eagerness to assist over and above I more than likely would still me making a decision as to which vehicle to purchase. Everyone as the dealership was very friendly and the new facility in beautiful. I look forward to working with Audi West Houston for years to come.

Awesome Sales Team and Impeccable Customer Service

We were in the market for a pre-owned Audi Q5. I've always thought car salesmen only cared about their own interests (commissions from sale), and we came in expecting to experience that. But after meeting with Shawn Echols, all that changed. He is an exceptional salesman - professional, zero haggling, not pushy, and will work with you to get you the best bang for your buck. Shawn Echols gave us a great deal on a brand new 2016 Audi Q5 and a fair value on my trade in (2011 BMW 535i). He worked to ensure we got the car we wanted - features/specs, and color (exterior and interior). We felt ZERO buyer remorse. He even sent a text a couple of days later to let us know that he is available for any questions should we have any. I would recommend Audi of West Houston and please ask for SHAWN ECHOLS!

Great Experience!!!!!!!!

I had an AMAZING experience here!!!! Maybe since I was Buying the car right off of the Lot. But I spent no more than 1 1/2 hours in the dealership! It was basically IN AND OUT! I had "Bojan" as my salesman, and he was ABSOLUTELY amazing from START to finish!

Great first car buying experience!

I recently bought at Audi Q5 from Bojan Secerkadic at Audi West Houston. He was extremely helpful in working with me to get a great deal. He made my first car buying experience easy and enjoyable. I would highly recommend Bojan and the Audi West Houston dealership.

These guys are great and caring

I came by to look at a pre-owned vehicle, its not an Audi, Sales rep Sean was very polite, not pushy which made me feel very comfortable, this place is great and they sure know how to treat their customers with respect and professionalism. Thank you Audi of West Houston!!

Exceptional Experience at Audi West Houston

I felt well taken care of at this dealership. I loved how there was NO haggling over price and the price was very fair. Jean Vazquez my sales rep was very knowledgeable and helpful with the whole transaction. I will highly recommend this dealership to my friends and family. The Sonic experience was AWESOME!!!!

My New Nano Grey 2016 TT

I purchased my 2016 TT at Audi West Houston where I serviced my 2001 TT for over 6 years. I wanted to remain with the same Audi team of professionals. Picking out the car was an easy task because the Nano Gray color caught my eye when I first spotted it on display. James Watts, Audi Brand Specialist is very knowledgeable and helpful. Working with James made the process painless, efficient and the entire purchasing event very easy.

Best Car Shopping Experience EVER!!!

Shawn Echols (sales) and Daren Granger (manager) were awesome to work with! No pressure, easy to deal with and more than fair on my trade in (Volvo C70). I definitely recommend Audi West Houston....and ask for SHAWN ECHOLS!

Best Car Shopping Experience EVER!!!

Shawn Echols (sales) and Daren Granger (manager) were awesome to work with! No pressure, easy to deal with and more than fair on my trade in (Volvo C70). I definitely recommend Audi West Houston....and ask for SHAWN ECHOLS!

Wait time too long.

Took car for 45k service. Had an appointment, but waited an hour and half. Car was suppose to be ready on the same day. We went back the next day to pick up the car. Waited more than an hour and half again.

Awesome

Krista Grimes and Ray Williams awesome people! Helpful and knowledgable. After service is also great. Highly recommended to work with this dealership and these people.

Quality Salesmanship

My wife wanted an SUV and I suggested we try some of the Luxury or top of the line SUV's. About a month ago we went to Houston (we live about 45 miles west of Houston) to look and drive some SUV's. Our first stop was Audi West. Greg Wales was the first sales person to meet us and we told him we were just looking for now. He understood and for the first time in my 43 years of buying automobiles, he did not pressure us once. We told him we had a Travel Trailer to sell first but we would be back once it sold. We left feeling very at ease. Greg called a couple of weeks later to see if the trailer sold and that was it. No..."Well you better hurry up because we can't hold these cars!...or anything to that effect to make us feel like we needed to buy. When the trailer did sell, my wife called to let Greg know we were coming down. Greg said he would not be able to meet us due to the death of a close friend. He stated that David Demarest would take his place and would be glad to help us. David was very kind and very helpful. Test drove a Q5 and David showed us all the neat stuff about the car. We ask David to give us price for the Q5 and what they would give for the trade-in and he did. I told him I never bought on the same day of an offer and had to think about it. David did go get the Manager to come speak with us who was very nice but he did something I really dislike. The Manager said, "What would it take to sell you this Q5 today"...or a facsimile thereof. Again I told him I had to think on it and I would be back with an answer within a week. At that the Manager and David said thank you and we went on our way. Exactly a week later we visited and made a counter offer which they accepted and we bought the Q5. The whole experience was enjoyable and we plan to do our future business with Audi West.

Very professional and friendly interaction

Spoke with David about 6 months ago when visiting the dealership, showing interest in a number of different models. Wasn't sure which one to buy. David made sure he followed up on occasions since then in a friendly manner. Returning 2 weeks ago, having decided on the model, David made the experience of buying and test driving a car very pleasurable and efficient for both myself and my wife.He has a great sense of humor, which helps when one has to hand over a lot of cash for a new car in the end.

Awesome service quality!

Recently transferred in to Houston from overseas and wanted to buy a Q3. Got a good deal from Sean who provided excellent service throughout the whole process, incl. a great recommendation to get my new car insured. Sean delivered the car seemlessly to my office and introduced me to all new features very efficiently: all in all awesome service and friendly attitude!

Awesome Sales team and customer service

I walked in not expecting to purchase a car at all, but that all changed as soon as JT started showing us around. He was informative, professional, fun to talk to and never tried to up sell me on my bottom line price. He found my wife and I the perfect A3 that met all of our needs at the perfect price. He made us feel like we were more than just customers and never once looked down on us. I HIGHLY recommend Audi West Houston and JT.

Wonderful Experience at Audi West Houston

We were in the market for a new SUV with a third row and we looked at the BMW X5, Lexus GX460, and Acura MDX. We loved our Mercedes ML350, but it didn't have a third row. After shopping around at all the dealerships, Audi West Houston had what we were looking for, the Q7. We were impressed with the team at this dealership - our salesman Shawn Echols was great, he listened to our needs and made the deal happen very smoothly and hassle-free. His manager Scott Miller also worked with us on the numbers and made the deal hassle-free. We usually spend a whole day at any other dealership working out a deal on a vehicle, but the team at Audi West did not put us through that experience! We will definitely be back for another Audi.

Awesome Sales team and customer service

I walked in not expecting to purchase a car at all, but that all changed as soon as JT started showing us around. He was informative, professional, fun to talk to and never tried to up sell me on my bottom line price. He found my wife and I the perfect A3 that met all of our needs at the perfect price. He made us feel like we were more than just customers and never once looked down on us. I HIGHLY recommend Audi West Houston and JT.

Would recommend

Audi West Houston was great, this is my second car from the dealer. Sean Crotty was very helpful when it came to locating the car I was looking for. I highly recommend this location if you're in the market for a new or used car. Ask for Sean.

Love this place!!!

Audi West Houston was great. Carlos was helpful when it came to selecting the right car for my needs. Mr. Vereecken the finance director was kind and patient. I highly recommend this location if you're in the market for any car, they'll have it! Ask for Carlos.

Great!!!

David Demarest and the sales manager Daren Granger were exceptional, friendly and made car buying a pleasant experience. These 2 gentlemen are an asset to any institution and I recommend the services of David. They were very professional, just great.Five star experience!!!

We'll be back!

We were on the road to Austin when our 2005 Audi A6 started smelling of fuel, again. We had been taking it to a local mechanic who I liked but ended up dissatisfied with. Since we had to get to Austin and it clearly wasn't safe to drive smelling gasoline, we decided to give Audi West Houston a try. Not only did they get us in right away mid-day on a Saturday, the bent over backwards to accomodate us even helping us find a nearby rental car so that we could continue our trip. Turns out the previous mechanic hadn't done complete work on our fuel pump. Fixed it for under $200. Our service rep was fantastic! Now, that's the start of the story. While our 10 year old A6 was my dream 40th birthday car, we were getting close to parting with it. The week after we got back from our trip, I came by to meet Dave in the sales department. He was great. Very nice, happy to answer any question, let me get a feel for the new A6 on the highway, and not pushy at all when I told him I wasn't ready to pull the trigger. He asked if he could follow-up and I said okay, and he did. The following Saturday we came in a bought our new 2015 A6. 3 months later, we're thrilled with it. Yesterday, I drove my wife's car and now we're in the market for a TT for her. We will be shopping at West Houston Audi.

Audi West Houston Rocks !!

Audi West rocks!! This last buying experience at Audi West could not have gone better! I have owned (5) Audis over a 15-year period, am very loyal to the Audi brand, and never had a better buying experience... from the initial online/phone inquiry to the negotiation process all the way to finance. We were also very impressed with the car selection as well as the different price points... not 100% of the vehicles were top-loaded and full of unwanted options. Our Sales person JT Taylor listened during the initial negotiation, understood our expectations, and delivered on each of the agreed price points as well as options we wanted for our next Audi. Even though there were delays getting the S3 out of the port of Houston (Customs), JT gave us a loaner car for the week until the car arrived (talk about taking care of the customer). Thank-you Daren, JT and team for the "attention to detail" to the customer and a great buying experience - we are looking forward to future business at Audi West.

Friendly Dealership

David Demarest was great to work with, he was actually a breath of fresh air. Everyone at the dealership was friendly and I had the best experience I've ever had at a dealership. David took his time with me and tried to accommodate my every need in a vehicle. I would definitely recommend Audi West Houston.

Always a pleasure

Great place!! This is my 3rd Q5 and I couldn't be happier! Always get my service done here and they are always prompt and courteous! Would highly recommend!!

Great Experience!

I recently bought an Audi Q5 from Audi West Houston. My consultant was Greg Wales and he did an awesome job. Very friendly, no pressure and knowledgable about the vehicle too. The sales manager Scott was super nice and a pleasure to work with also. I would definitely recommend Greg Wales and Audi West to my friends and family.

Lease two cars from Audi West

I have had most makes of car. And there is a differents in an Audi. I'm a customer for life. Everyone That this dealership is very helpful and nice. Go see Scott Miller the manager there. He will welcome you to make you feel at home.

P. Butler

I just purchased a Q5 from this dealership. It is the 4th car I have purchased or leased from this exceptional dealership. This dealership never fails to do an exceptional job and this latest experience confirmed why I continue to do business with Audi West Houston. The salesman I worked with Paul Petticrew was a joy to work with. He was very professional, a great listener, customer oriented and did not pressure me. In fact, he was very patient while I worked through the process of deciding on the car to purchase. He made several suggestions based on what I said I wanted in a car and then found the perfect car for me. He kept in touch via text or email every step of the way and has already scheduled a follow-up appointment to see if I have any questions about the car. He is truly the best car salesperson I have ever worked with.

Great Car Buying Experience

Everything about working with Hector at Audi West Houston was great. I love driving the new Audi Q3. Hector found us the car we wanted and got us a great price. It was a great experience working with Hector.

Service??

Recently bought my SQ5 at this dealer. Love the car... Unfortunately when I tried to schedule an appointment for the car's first scheduled maintenance I ran into a host of issues. I started off trying to schedule an appointment online. After selecting the make and model year I got an error stating "Maintenance services are not available." Very odd... I tried the old fashion method and called the Service number listed on the website. The phone rang 20 times and I was disconnected. Called back no answer. Third time after ringing for a while I was transferred to the front desk. The front desk then politely transferred me to someones voice-mail. I left a message and still have not received a call back. Pretty bleak service. Looks like I will need to track down another dealer to service my ride.

Excellent Service

I bought an Audi A7 from Dakota Owen and i will tell you that the experience was the best I've ever had. Dakota Went out of the way for me to get me the car I wanted at a great price. This is my 2nd Audi and I will keep buying Audi's for years to come! If anyone wants a new Luxury car i recommend Audi and Dakota Owen!!!

Went out of the way for us!!!!

My husband and I came in looking for our first Audi. We weren't sure about all the options we were able to get or what exactly we wanted. Sheila (our saleswoman), showed us the models on the floor and really helped us to realize what would be best. We sat down and she explained us all the options we were able to get and what she really thought were actually helpful to us. We narrowed down from 30 cars to the perfect one for us! We looked at models, color samples, options... it really was great to finally have someone to take the time to get us what fit us rather than trying to push the wrong one because its more money! We love our A4!!!

Best Audi Dealer In HOUSTON!

Audi West was great car buying experience. My salesman was Dakota Owen and he was fabulous. He was very knowledgeable about the cars and he was very hospitable. If you want new or CPO Audi i recommend Dakota Owen and Audi West. I have referred many family and friends to him and will keep doing so. He is awesome! My next car will be for my wife and i will by it from Dakota. Thank you so much for how much you guys care!!

3rd Audi ... love this place

Just purchased my 3rd Audi from West Houston. Sales staff is always friendly and courteous. They always get me exactly what i am looking for even if they do not have it. Purchase the Audi care because it makes getting service easy and inexpensive. Jon and Mike always take great care of me when i bring my car in for service.

Poor service

tried to schedule an appointment by calling the service department. Nobody answers the phone. Always answer machine. Left a message but no response.

great buying experience

I worked with Greg Wales in Houston after hit and miss communication with other dealerships in Dallas where I live - which was very frustrating. I was turning in my 2011 A8 to lease a new 2015 A8. I told Greg the description of the car I desired and the numbers I needed to hit. And, within a few call and emails the deal was done. The turn in of my car was super easy and my new one was in the show room, detailed, with a sold to 'me' sign which I thought was a nice touch of class. I will definitely do business again with Houston Audi West and Greg Wales.

great buying experience

I worked with Greg (Charles) Wales in Houston after hit and miss communication with other dealerships in Dallas where I live - which was very frustrating. I was turning in my 2011 A8 to lease a new 2015 A8. I told Greg the description of the car I desired and the numbers I needed to hit. And, within a few call and emails the deal was done. The turn in of my car was super easy and my new one was in the show room, detailed, with a sold to 'me' sign which I thought was a nice touch of class.I will definitely do business again with Houston Audi West and Greg Wales.

Review

Rene, at the Finance department in the Audi west Houston was very informative and provided very helpful information during my last visit. His input, guidence and advise in helping both my husband and I to select a warranty was invaluable. I'm very happy Audi West Houston, has a friendly, knowledgeable and helpful face. Thank you.

Avoid at all costs!

Had to pay almost $2500 in extra labor and parts during a recent trip to a new dealership (I've moved out of the Houston area), after they discovered that the work done by Audi West Houston was...well...I'll let you be the judge of what to call the work done by the good people at Audi West Houston. From my latest service report: "left broken bolts", "coolant hose was mounted incorrectly", "engine control module holder was not installed back correctly", "broken bolt to the holder", and "pinch (sic) wires in the harness" Of course, Audi WH claims that because the warranty on that repair had expired, they won't do anything. Nevermind that they were the only ones to ever service the car, and of course it would have never been discovered as long as the one's who did the shoddy work to begin with were the ones checking the vehicle. Do yourself a favor, and if you need work done on your Audi, look for a good independent mechanic. Avoid these people at all costs.

Avoid at all costs!

Had to pay almost $2500 in extra labor and parts during a recent trip to a new dealership (I've moved out of the Houston area), after they discovered that the work done by Audi West Houston was...well...I'll let you be the judge of what to call the work done by the good people at Audi West Houston. From my latest service report: "left broken bolts", "coolant hose was mounted incorrectly", "engine control module holder was not installed back correctly", "broken bolt to the holder", and "pinch (sic) wires in the harness" Of course, Audi WH claims that because the warranty on that repair had expired, they won't do anything. Nevermind that they were the only ones to ever service the car, and of course it would have never been discovered as long as the one's who did the shoddy work to begin with were the ones checking the vehicle. Do yourself a favor, and if you need work done on your Audi, look for a good independent mechanic. Avoid these people at all costs.

No one called for my inquiry

As the title said, no one called me from Audi for my inquiry.

Great brand, poor representation

Terrible communication, terrible customer service, overall disappointing experience. I love my Audi, but I wish I would have given my business elsewhere. The communication was terrible, e-mails not responded to by the finance team, appointments not being fulfilled due to weather, but never being informed to that being a problem. Reception was spotty at best when I arrived. HUGELY disappointed. Wish I would have taken my business else where and I will in the future. Great car brand, terrible representation.

MISLEADING ADVERTISE!! FRUSTRATING!!

In this day and age, time is of value and with misleading advertises, everyone's time gets wasted. When I called regarding this advertise, it appeared you already knew of this issue yet IT WAS STILL POSTED ONLINE on cars.com. No steps or actions were taken to remove the advertise which only leads me to believe that it was purposely made to be a gimmick to make people call. Understand that this is not only FRUSTRATING but makes people not want to use this dealership. No------No----------No

WORST EVER EXPERIENCE ANYONE CAN EVER HAVE

WE AS A FAMILY SHOCKED, HOW CAN ANYONE CAN TREAT THEIR CUSTOMER SO BADLY, THEY DID NOT GAVE ME ALL WHAT I HAVE PURCHASED, WHEN I REALIZE, I ASK THEM TO GIVE ME AUDI GUARD KIT ( FOR WHICH I HAVE PAID FOR) i HAVE BEEN TOLD THAT WHAT MAT COMES WITH CAR THAT IS WHAT I HAVE PAID FOR, I INSISTED PLEASE SHOW ME ON AUDI WEBSITE OR SOME SORT OF PROOF THAT WHAT I HAVE PURCHASED, I WAITING FOR ALMOST 2 HOURS THEN THEY GAVE ME WITHOUT UTTERING A WORD. SIDE MIRROR WAS NOT PROPER, I ASKED THEM TO FIX IT, I HAVE BEEN TOLD THEY HAVE TO ORDER NEW ONE FROM GERMANY AND THEN SEND IT FOR PAINTING WHICH TAKE ATLEAST 10/12 BUSINESS DAYS, UPON MY INSISTANCE HE TOOK TO MECHANIC AND WITHIN 10 MIN. HE GOT BACK TO ME WITH FIX SIDE MIRROR, BUT THEY MAKE ME WAIT FOR AT LEAST COUPLE OF HOURS. EVEN I HAVE WORST EXPERIENCE ON FOLLOW UP ISSUE...................

NEVER BUY FROM THEM - WORST EVER EXPERIANCE ANYONE CAN HAVE

PLEASE CHECK MY REVIEW ON EDMUNDS.COM. I WAS NEVER BEEN TREATED LIKE THIS MY ENTIRE LIFE. WE AS A FAMILY REALLY SHOCK WHY THEY TREATED US LIKE THAT.

True to His Word

Daren was awesome!! Every single promise / statement he made to me he honored. He was very patient with me. As a single woman, I was nervous and worried about being taken advantage of. I felt like Daren treated me very fairly! I will definitely go back to Momentum if he is still there the next time I buy a car. I have already recommended the dealership to several people.

GREAT SERVICE FROM BYRON

I have to say I have bought alot of customer and Byron De Braine was awesome. He even went out of his way to bring me the car. Thank you Byron

My first Audi

I purchased an Audi on the last day of 2013. I worked with Dakota Owen. He was very helpful and patient with the process. I was not sure I was going to purchase the vehicle because it had more on it than I wanted. Dakota worked with me on pricing that made it each to make the decision to move forward. I would recommend the dealership to anyone.

WOW! Was over the top for us!

Found a used car here and from start to finish was the best experience I have ever had. Bernie Dvorak and Daren Granger were simply great. They got the car fully checked out, cleaned up and it looked so good when I picked it up. My daughter was so very excited to get this car. I would hands down do business with this dealership again (and will). The entire process was clean, simple and the way all dealerships should handle their customers. Looking for a new or used car? Before you buy, check them out as I am sure you will be pleased with their service.

I would love to say that I will think about Audi as my...

I would love to say that I will think about Audi as my first option for new car. I'm looking for my wife a car for her birthday. Ken was our salesman and was very professional and friendly. He was able to answer all our questions and even hooked me up with one of their experienced technicians for some detailed questions. He made this car buying experience completely painless for me. Ken has helped me to get a great deal on the A4. I definitely got the royal treatment. I've purchased cars in the past, and it had always taken way too long. At Audi West Houston it didn't take long at all, and I was made so comfortable while the paperwork was done. I love the A4 I purchased, and I would come back to get another one for myself too. Anyway, Ken is a professional and experienced salesman that I would recommend for everyone. I highly recommend this dealership.

Great Experience with Tri and Audi West Houston