Audi of Fairfield

Audi A4 buying experience

It was great experience to purchase our Audi A4 from Audi of Fairfield. Staff was very friendly and helpful to ensure that purchase goes through per our requirements. I would recommend this dealership to everyone.

New purchase

The experience here was like no other. Car shopping is difficult but Audi of Fairfield was the best! Isaiah was our sales person and was so welcoming, friendly and understanding. He listened to our needs and did his best to fulfill everything and find us the right car. He really made the entire experience fun and easy. We had a lot of good laughs along the way. Thanks so much, Isaiah. You are the best!

Audi of Fairfield EXCELLENT dealership the best!!!!

What an excellent experience I had with Audi of Fairfield, purchased an A4. Isaiah was wonderful so helpful and worked around our busy schedule and stayed after closing to help us get the car we always wanted for my daughter!!! The price was awesome the car is wonderful and we feel blessed to work with this dealership. Thank you Isaiah for following up with us after we purchased our car to make sure all our needs were taken care of the best!!!

Bought a used car

Our overall experience at Audi of Fairfield was great. Andres Duque was very friendly and helpful. The car we purchased was in excellent condition. Transaction was taken care of very quickly and with no hassles.

Great service and excellent sales person

In February 03 2016 I visited Audi farfield, I was looking to do an upgrade on my car and I found this 2013 Audi A4. The sale rep Robert he was very helpful and made the all process easy and quick making sure that I got my car. He was very thorough and attentive. the day that I traded in my car and I forgot to take some stuff out of my car and he sent it to me right away. I called him after I bought my car and I notice that is was missing the iPod connector and he send it with all my stuff I Definitely recommend him.

Great salesman: Michael Belanger

Mike was very helpful with my out of state purchase. We had 3 flights canceled to get there and he kept staying in touch to figure out how to pick me up at the airport which I really appreciated. Car was great and I love it except one repair that needs to be done which I noticed when I got home. Mike has been on top of taking care of this too which is greatly appreciated. Only took about an hour at the dealership to sign all the paperwork at finance department after test driving the car. That helped even more given the long drive I had home the same day.

Great experience at Audi of Fairfield

Last week I purchased a 2015 pre-owned Audi 4 for my wife at Audi of Fairfield. Michael Belanger (our salesman) was terrific in all ways and I look forward to working with him on a new Audi later this year when my lease for my A6 comes due.

Excellent Audi of Fairfield experience

Excellent experience from Audi of Fairfield with purchase of a certified A6. Our schedule was very busy around the time of purchase and Gissella Pellettiere and team seamlessly coordinated our delivery on a very heavy snow day. It would have been perfectly reasonable for them to cancel but they made themselves avalable. Gissella was also very thoughtful in her explanation of the plusses and minuses of the various cars they had available over a period of a couple of weeks by both phone and email. It felt like she was truly working with us.

Excellent Audi of Fairfield experience

Excellent experience from Audi of Fairfield with purchase of a certified A6. Our schedule was very busy around the time of purchase and Gissella Pellettiere and team seamlessly coordinated our delivery on a very heavy snow day. It would have been perfectly reasonable for them to cancel but they made themselves avalable. Gissella was also very thoughtful in her explanation of the plusses and minuses of the various cars they had available over a period of a couple of weeks by both phone and email. It felt like she was truly working with us.

Purchase a used car

Incredible experience .Audi of Fairfield had the best pricing out of any dealerships and the customer service could not have been better. Andres duque followed up and made the transaction seamless and enjoyable. Answer all my question about the transition.

Mr Lawrence Berry

Hello I recently purchased a A8 from Audi Of Fairfield CT. From the momen I spoke with my sales person Isaiah Agosto he was a true professional from the beginning of the sale to the very end. I traveled 2 and half hours to get to the dealership. It was worth every mile. I highly endorse Isaiah as he went above and beyond to ensure my satisfaction. I would enc you to give Audi of Fairfield CT a try. This will not be the last car I purchase from them. Isaiah is a terrific young man and he truly earned my business

Well worth the 250 mile trip to dealership

Hello. I recently purchased a A8 from Audi Of Fairfield CT. My entire experience was incredible. My salesman Isaiah Agosto was a true professional. He is an asset to the dealership and I will recommend him and the dealership to my family and friends. It's very hard .to find a car dealer that provides a.positive experience. Audi of Fairfield and Isaiah do just that. Thanks

glad I stopped by

I am so happy I stopped by Audi of Fairfield. I thought a new Audi lease was beyond my means. I worked with Dave Nachman and gave him my parameters. Although Dave was not able to find a car for me right away, he called me several hours later with an outstanding offer. I went with my wife the next day and found Dave had in fact found me a great A4 well within my means. I have been buying and leasing cars for nearly 50 years, always haggling my way to find a good deal. This was the first time I truly appreciated a salesman"s hard work and accepted his offer on the spot. Dave is a professional and a credit to Audi. Cars do not sell themselves, salesmen do and Dave simply and honestly earned my business. I also enjoyed dealing with their low pressure business manager, Claudia, who offered me a good deal on a maintenance package. I will always consider an Audi again thanks to Dave"s hard work to make it possible.

Top notch service and highly recommended !

I came in to Fairfield to buy a relatively old and inexpensive used car and Isaiah and Chris took care of me like I was buying a fleet of A8's! I was debating between this car and a model at another dealer and when I saw the beautiful showroom and the level of personal service I was afforded it made my decision quite easy. Also the service and support continues after you leave the dealership. Isaiah and Chris have been available and responsive to my questions. I give Fairfield Audi my full endorsement!

Buying a certified used vehicle

Incredible experience -- Audi of Fairfield had the best pricing out of any dealerships and the customer service could not have been better. Chris Durkin followed up multiple times and made the transaction seamless and enjoyable.

satisfied customer

Extremely happy with Dave Nachman and the effort he gave me. Dave is a credit to Audi and a total professional, as well as being an all around great guy. All phases of dealership transaction were done efficiently with pick up and delivery of my beautiful new Audi A4. I recommend Dave and this dealership highly and they exceeded my expectations. The business manager was also a delight to deal with.

Always Steller

I have purchased 3 other audits from Audi of Fairfield. They always treat you well. No gimmicks. Great deal too.

SOLD!!

In my first post I already rated the Audi dealer in Fairfield, so this time it's just about the salesman. I had to return to the dealer the day after my purchase to drop off a second fob for the car I traded in. Before getting there, I found a couple things about my new 2015 A4 that I just couldn't figure out. Second time at the dealer, my Audi Brand Specialist, Mike Belanger, was great (again!). He had the knowledge of the car to be able to show me what I was doing (or not doing) and how to get it right. And he did it in just a few minutes. Was very courteous when I asked, had the knowledge to show me what I wasn't doing correctly and very professional throughout the second visit. And, didn't ever lend the attitude that was bothering him. I was done and gone in about 10 minutes from the dealership. I know it doesn't happen like this for every problem with a car, but for my circumstances, I couldn't have asked for more!

Sixth Times a Charm!

I've dealt with Fairfield Audi for years now and appreciate the sales staff and their professionalism, and their fair pricing. They provide information, answer questions, and don't do a hard sales pitch. Of course the cars themselves are the stars and can sell themselves, but a good experience goes a long way. And maintenance and service afterwards has always been top notch and more so since they opened the new service center.

Buying a preowned care

I went to the dealership more to look at cars, and not to buy one. I had the privilege of working with Chris Durkin, who listened to what I was looking for and did not steer me in another direction. His insight into each model was great and his professionalism was second to none. I ended up buying a preowned S4. I love the car and Chris made everything work for my budget. I never felt like I was being taken advantage of and the entire process seemed very transparent and honest. Would recommend this dealership as well as working with Chris to anyone.

Great car buying experience

Chris made the experience easy and enjoyable. He was easy to work with, provided great follow-up and even volunteered to help us with the car after the sale was complete. We were very happy with the price and love the car

Great Experience

Just bought my second Audi A5 Cabriolet from Audi of Fairfield. The salesman Mark Vizvary was wonderful. Got the A5 in July 2015 which was rear ended while stopped on highway traffic new years eve. The car did a wonderful job of protecting my wife who walked away form an impact which ultimately did $50,000 of damage and totaled the car. The day the car was declared totaled I called Mark Vizvary to have him look for a replacemnt (White A5 Cab with tan leather - the last one took 2 weeks to find). We signed that papers the next day and picked it up 2 days later. Not only was the entire process incredibly smooth and easy, Mark helped us negotiate and get the 2016 for the same payment as the 2105. My experience with the original car with the service department was like-wise very smooth and easy. There are many reasons why we choose the cars we do but it is a great ride, fun car and safe. Thank you Mark, you made me a convert!

wow ask and you shall receive...

I needed to turn in my old car as the lease was up..after listening to my dream list and wishes...Chris was able to somehow make it all possible.. Truly a pleasure..SincerelyElizabeth

Great buying experience

I recently bought a 2005 (!) a4 with less than 40k miles and a manual transmission from fairfield audi and even in retrospect enjoyed the experience. I was very concerned about buying such an old car, but Andres was very helpful and encouraged me to drive the car to get my comfort level up. I spent time looking at new a4s and realized that the retro draw was just too powerful and I was helpless to resist. Several weeks later, I'm thrilled with my purchase - thanks Andres!

Great experience

I recently traded in and purchased a new Audi A6. I worked with Andre Duque through out the process. Andre was very knowledgable about the cars I looked at prior to deciding on the A6. The negotiation process was smooth and fair. I felt I got a great deal. The delivery process was equally pleasant. The car was detailed as promised and Andre did a fantastic job taking me through the vehicles features and assisting with getting my personal preferences set up. Overall a great experience. I would recommend Audi of Fairfield and working with Andres at any time.

Andres Dupue ...A Pleasure to buy an Audi Q3 from

My wife and I looked at BMW,Mercedes,Lexus,Toyota and Acura. After meeting with our salesperson Andres at Audi it became clear that he had a great car in the 2016 Q3 and he took the time to make sure it met my wife's needs. All thru the trade-in and purchase of this car Andres was professional and lived up to his committments. He made a usually trying experience, a pleasant one. Recently I shopped for a new truck and meet many salespeople in that business. None compared to Andres.! He is the best I have had to deal with. Thanks Andres

Bought a 2013 CPO A6 premium plus

I live in Myrtle Beach, SC and use to live in Stratford, CT. In 2012 i bought a CPO 2010 A4 Prem Plus from Audi Fairfield. Had a great experience. The Audi dealers in SC AND NC dont really have much cpo inventory. So I had been looking at an A6 Prem Plus 2.0T and found one in Fairfield. We got off the plane in laguardia and drove directly to the dealer and made the deal. Great car, price was right, salesman was extremely helpful, 1.9% 5 yr Audi financing and a $500 rebate and a 6yr/100k warranty sold it. The most difficult part was getting the car registered in SC. After some confusion with the process of valuing the car in the county and paying the taxes we got the plate the day before my wife and I left CT to drive back to Myrtle Beach. 12 hrs and 2 stops for using the facilties and 1 for gas averaged 75 to 80mph and 31 mpg, it was a great and comfortable ride. I am very happy with my second Audi. Will come to CT when i need another one. Love the cars. You would too once you drive one.

Great experience

This was my first time into buying an audi ... I had a great experience since the moment I walked into the dealership.Immediately I was assisted by one of the sales rep Andres Duque.Andres showed me a couple of cars and went on the road with me testing different models. I really liked the way Andres was explaining to me about the cars we were testing and ended up buying a beautiful Q5 after a week of dealing with Andres.Thank you

Great Customer Service

I hate a great car buying experience when I purchased my new A3 in October with the help of Chris and team. In December I took my car to have them take a look at a few scuff marks. Within 10 minutes Chris and team had my car looking shiny and brand new all over again.

Remarkable shopping experience!

We just purchased a 2016 Audi Q3 for my wife's daily commute. She had been driving an A4 wagon for years & this replacement was a very special treat for having completed an other masters degree. Working closely with our salesman Chris Durkin, he patiently explored all our options and guided us every step of the way to making the perfect choice! Chris asked my wife dozens of questions, carefully listened to each, as to how she'd use her new car and made thoughtful suggestions as to features she would appreciate. The end result; a car she LOVES! We couldn't be happier with her new Q3 and it was all due to Chris' professionalism, knowledge and perhaps most important of all - kindness...

Favorable buying experience

I just bought a 2006 used A3 from Audi of Fairfield and was very pleased overall with my experience. My Sales Associate, Ting Ly, was very responsive and courteous from the inquiry through documentation closing. Ting was very customer oriented and confidently collaborated with his management team in support of our negotiations to complete the buying process. Ting is a valuable team player and I would recommend Audi of Fairfield

Great Dealer!

I recently purchased a 2013 Audi a4. I went to many dealers within the past month and this dealer was by far the best. They gave me a great deal that sealed the deal. I worked with Isaiah, he recently just joined the team but he was by far the best sales person I have worked with. Would recommend to anyone.

Best Audi service in the area!

i bought my first Audi 4 wagon used in 2014. I love the car. I have it serviced once or twice a year. My service representative Rob Joseph, makes everything easy. He takes care of everything. The service dept is responsive, respectful, and highly customer focused. I have my car serviced with them even though there is another Audi service dept. closer to where I live. They are simply the best.

Everyone very friendly and helpful

Purchased a used MB from this dealership that they had taken in on trade. The salesperson Mark was nice enough- would give him 4 stars. Got a good price as well. There were a few minor things that we asked to be taken care before the car was delivered- some were, others were not. One item required ordering a part and then bringing the vehicle in for service.

good experience

bought a cpo 2011 a4 avant -- competitive price without haggling, had a weird wobble when I test drove it, Chris D. told me they would deal with it, and when I came back they had put a set of new tires on the car. only picked it up yesterday, but so far so good, very happy with it.

Awful customer service!!!

I had a HORRIBLE experience with Audi of Fairfield! They were not willing to honor a special that they had on their website for me.. the salesman stated that it ended three days prior to the day I sat with him.. when it was still being advertised on their website! He was awful and snotty! I found out about fees that weren't explained to me when I first got there (I was told that having a white car would be extra - never heard of that before, seems like Audi nickels and dimes you any chance they can). I want a luxury car with luxury features.. why should I be paying the same amount as a fully loaded Honda, etc just for the Audi name? Audi of Fairfield definitely lost me as a customer in all my future leases and purchases... and they also lost 3 of my family members who were interested in looking at leasing/buying from them. I was just so disgusted and turned off by this dealer. This would have been my fourth lease so I am not new to this at all. I have never written a review about anything in my life and I felt the need to share this so that Audi of Fairfield can do something about their sales department. Very poor customer service... it also didn't seem as though you were very busy considering the fact that the whole sales team was chatting the whole time in a corner of the sales floor and there were no customers in sight for hours besides myself, even with it being a Saturday afternoon.. I will be taking my business elsewhere.

They never disappoint!!

Chris Durkin is a gem...he exceeds every expectation!! He asks what you are looking for and actually listens to your response which is clearly evident through out the entire buying process!! He is not pushy nor brash but rather he is warm and pleasant. I have come to expect on the best from Audi of Fairfield but Chris Durkin goes above and beyond even their high expectations. He made an experience that is usually tense and frustrating into something wonderful and fun!! I truly hope that he will continue to be my Audi salesperson forever.

excellent

came in looking to get a specific year and model a4 and left with the exact one I wanted everyone is super helpful and very friendly. my buying experience was great and looking to buy more vehicles in the future

great employees, great cars and deals

This dealerership has great honest employees that love to help the customers, I bought a 08 BMW 535 used at a price so low that u wouldn't find another in the state with full warranty for what I paid. And they have a beautiful DMV girl there named crystal she's amazing, buy from them the honestly goes a long way

Thank You !

"Audi of Fairfield rocks! The showroom and service staff are the best in the industry. They always put the customer first. I crossed over from BMW and Audi of Fairfield really impressed me. I foresee owning more in the future. I love my A5!"

Good experience despite the reviews.

Despite the reviews, I contacted Audi Fairfield because they had the car I was looking for. I'm about 1.5 hours away on Long Island and couldn't find the CPO car I wanted. I inquired online through Cars.com. Received a response from Jordan. Initially, I was deciding between the car there and another Audi, which I thought had the cold weather package (my wife really wants/needs heated steering wheel). I thought perhaps I could have it installed after, but Jordan checked with techs and informed me that wasn't the case. Well, in any event, the other vehicle on Long Island also didn't have the cold weather package (my mistake)! The car also had more miles was not CPO (again my mistake) and $2,000 more expensive. There were a few others w/in a 2 hours drive that I inquired about. All were sold! I called Jordan back at the end of the day on Christmas Eve, he put the car on hold and called me first thing the day after Christmas. I left a deposit and headed up. Bought the car that day, had to wait a little because they needed to prep it for delivery (understandable given the timing). Everything went smoothly. I will say that as another reviewer said, they do not negotiate. Or at least they clearly didn't want to on this car noting that it was already at their low point having just been reduced. That said, it was a good deal. Right in the middle of all the listings, but with lower miles than those and also the only one with the air suspension option, so I thought it was a good deal anyway.

Great Experience worth the 1100 mile drive

Flew from Iowa to CT to visiting my daughter in college and decided to drop in and test drive my dream car, an Audi A6. I had the pleasure of working with Chris Durkin who I found to be very professional, knowledgable, and easily answered of all my questions. No pressure and no sales pitch. 2 hours later I drove out with my A6 to drive 1100 miles home in the most comfortable car ever while Chris took my rental car back to Enterprise.

Wonderful experience

I walked into this dealership not knowing I would walk out that same day with the car of my dreams. Chris Durkin made it happen! I have had horrible experiences with car buying in the past, so I was filed with fear. He made me feel at ease during the whole process. He was kind, honest, and patient. I will never forget the amazing service I received. I would recommend Chris and Audi of Fairfield to all my friends and family!

5 stars and more!

I would give Chris 100 stars if I could. He is the best dealer I came across, my husband and I ended up buying a new car at the end of the day.He never once pressured us, but was very informative and courteous all the way.My husband was an Audi customer before, but it was my first buying experience and felt very hesitant, but Chris made me feel at ease the whole time. We basically spent the entire day there, and the whole staff treated us with utmost respect and care.I highly recommend Audi Fairfield, especially Chris Durkin. You won't regret it!

Great service

I purchased my MDX from them. I would highly recommend them to others. Chris knew I needed the car and had to be out by a certain time. They handled everything in a timely fashion. Thank you for all your help.

Great Experience

As returning customers to Audi of Fairfield we felt as though we knew what kind of customer service to expect and we were not disappointed! We worked with a new salesman, Chris Durkin, and he was wonderful. Since we were not sure exactly which model we wanted, Chris had us test drive several vehicles based on the features we liked best about our first Audi. Once we decided on the A6, he asked Chris Dellorco to assist with the complete walk through of the car since he had more experience with this model and it's many great features. Chris and Chris were two of the nicest people to work with and made the entire experience very easy and enjoyable. I would highly recommend either of them!

Job well done

I had a very unique experience at Audi of Fairfield courtesy of Ryan Olphonce and Tony Salluhi. I came from an Acura knowing nothing about the Audi brand and Ryan spent the better part of a few hours educating me on the various model lines and I walked out with a vehicle that I loved. The interaction on part of the entire team was professional and courteous and they went out of the way to see me beyond satisfied with every step of ownership. To Ryan and Tony Salluhi for seeing this through - job well done.

I had an excellent experience with the team at Audi, it...

I had an excellent experience with the team at Audi, it was stream lined, professional and courteous. I will be returning to Fairfield Audi for future leases

Ryan Olphonce was my sales professional and assisted me...

Ryan Olphonce was my sales professional and assisted me through all of the steps of my purchasing an Audi. Without hesitation i would advise anyone living in the Fairfield area who is looking to purchase an Audi that they first visit Audi of Fairfield, and secondly (and probably more importantly) that they ask for Ryan to be their sales person.Alex Phillips

Extremely helpful and courteous. I was able to walk in,...

Extremely helpful and courteous. I was able to walk in, lease my car and drive it off the lot the same day. This is my fourth car from them!

Customer service was the best Jacinda was extremely...

Customer service was the best Jacinda was extremely helpful and made this experience very easy. I would recommend this service center to everyone I know..

I have low profile tires on my Audi A6 which has been a...

I have low profile tires on my Audi A6 which has been a problem for 5 years. Audi corrected this on later models but they also advised me to purchase a tire warranty. I am glad I did because several tires needed to be replaced over the 5 years due to road hazards. I had another proble with a tire with a pierced sidewall and brought to the dealership. Jose Barbosa was my service rep and he went out of his way to deal withthe warranty company whic rejected the claim twice. Jose kept at it, sent a third round of photos and finally was successful. I left the dealership with a new tire and no cost to me. It took two days during which I used the dealerships loaner car. Jose got two managers involved in the process even though it was a very busy time at the dealership. I can't say enough about how he handled the process and of course I was very happy with the outcome. I will ask for him every time I return.

I'll make this short. I arrived at Fairfield Audi...

I'll make this short. I arrived at Fairfield Audi service center Sept 30th at about 9:54 am for a 10:00 am apt. Jose showed me the waiting room,"it will be about a 45, 50 minute wait; is that okay?". - I replied sure, no problem.I had a prior engagement that Saturday morning but that wasn't starting 'till 12:00 pm i figured i had more than enough time for an EXPRESS oil change which even the coupon quoted 55 minutes or less guaranteed. TWO HOURS after the time i was told it would take to complete the express oil change which included a vacuum, a car wash, a 30 MP inspection, and several other things only 1 thing got completed and that was the oil change. The car wash unit was not in working shape, nor the vacuums apparently; or anything else at the center that day. My keys were lost, that added an extra 45 minutes to the wait. I was asked if i would like them mailed to me when found (lol). 3 hours later, in to the time spent at Audi of Fairfield, trying to get an EXPRESS OIL CHANGE; my aggravated mind was too tired to put up a fight when it was time for me to pay for my NOT so express oil change. Although it was 55 minutes guaranteed quoted on the coupon and it took over 3 hours, i just shook my head, swiped my card and walked away.To sum it all up, DO NOT get your service done at Fairfield Audi if your in a rush! You will be disappointed.

Poor Customer Service

I was interested in two cars and when the salesman was called he had no knoledge of the offer or the vehicles I was interested in . He said he would look in to it and call back Bob never called back. Offer was made on the internet .

My service adviser Jose was fabulous! He was very...

My service adviser Jose was fabulous! He was very personable& genuine. Prior to bringing my car in for scheduled 65k, someone stole one of my fog light covers right from my driveway. I had a wedding to attend& was concerned that I would have to show up with my car and its missing piece. Jose promptly looked into getting the part that I needed and offered me any discounts available on my services, which also made me feel better about having the part stolen. I would recommend Jose, he is an asset to the Audi team! The service is always impeccable and I love how my car always comes back from being serviced washed & vacuumed. There is also just something special about getting your car back with Audi mints :). Thank you Audi Fairfield!

Lost keys and an a broken promotional promise?

To Make a Long Story Short! I scheduled service at the Fairfield Audi for an Oil change; Which comes with a vacuum, tire rotations, wash the whole 9. The oil change was guaranteed to be completed in 55 minutes or less. I arrived at Audi 9:55am (10:00am) handed over my keys and was escorted to the waiting area. 2 hours and a half later!! the service rep approached me stating that they have misplaced my keys - hence the long wait. After discovering my lost keys, I went to my car just to notice that there was no car wash involved, nor was there any vacuuming done. The service rep mentioned that the car wash was broken and may be up around 2:00pm (it was now 12:45pm). Feeling agitated since I was now late for my prior engagements I left the service area to later discover my Audi making a Ticking noise once the car was turned off o_0!!! I'll be going elsewhere for my oil changes moving forward.

Bad Dealership, Poor Communication.

Had little to no customer service and I had to call over ten times with 5 different sales people to get any answers. They promised to call back and then never did, one guy I talked to at length and was waiting for a quote from I was told didn't even work there.

My wife and I just purchased a new Audi A5 from Audi of...

My wife and I just purchased a new Audi A5 from Audi of Fairfield and couldnt be happier. Our sales rep. Kadia Gillette wasvery knowledgeable, professional and patient with us during the entire process. There was no high pressure, no gimmicks,just an experience that would lead me to recommend her, and Audi of Fairfield to anyone considering purchasing or leasing a new car. If you are in the market for a new car and are thinking about a Mercedes, BMW or Lexus, you should check out the new Audi. The A5 is the hottest car I have ever owned.

Advertsing a Pre-Sold Car

I requested for more information on a used BMW 335xi coupe they were advertising for sale. All I got was a couple auto reply e-mails, a subscription to their e-newsletter and phone messages asking me to call their dealership for more information on the car. Neither answered my questions I asked. So I called the dealership only to be told the car was sold 2 days prior to when they first contacted me via phone. How can that be? The ad was and is still current.

Bigger not always Better........

Used to service my vehicle there and for the most part it was done on time and correctly. They had my vehicle in for 3 weeks over the engine light off on the dash and it wouldn't pass emissions. I bought the car from them that way. Went to look at another used car and the dealer is so spread out that after driving around for a half hour they could not find the vehicle.

Sales person thinks his a mechanic !!

Saw a car online, went down to test drive and the car had a crack bumper . Dealer had to much in the car. Was not willing to negotiate the price. Sales person know it will only take a thousand to fix the bumper. But wasn't willing to budge. They though because they were located in fairfield there car are made of gold! Worst dealer ever!

Seemingly flawless from the reminder appointment calls to...

Seemingly flawless from the reminder appointment calls to the meet/greet in the drive when dropping of for service all the way through to the call in reference to completion, my tech Ted is great also. Gotta love these guys!!

In the past 10 years I have purchased the following Audi...

In the past 10 years I have purchased the following Audi model cars for my family: 2 A6's: (2001 & 2004 for wife and son), 1 A4 (2006 for wife), 2005 A8 on lease for me, 2008 A8 purchased for me to replace the lease car, and a new 2011 A8L to replace the 2008 A8 for me. I have done business with three dealerships, Greenwich, Danbury and Fairfield Audi. My experience with Audi of Fairfield was by far the best experience for many reasons. Primarily I felt I was working with a person who cared that I made the right decision on the model and options, and the price. Frank was professional, courteous, thoughtful and was a pleasure to work with. He was more than a salesperson. He provided insight, and thoughtfulness to our discussion and decision. As you can tell from our history of purchases we as a family like Audi's. I will be making my future purchases from Frank Chmielinski at Audi of Fairfield.

I have purchased 2 Audi A4 vehicles and leased 1 Audi A5...

I have purchased 2 Audi A4 vehicles and leased 1 Audi A5 vehicle from Audi of Fairfield and have been assisted by Frank Chmielinski each time. Frank was wonderful in finding and delivering the perfect car for me! He managed all the details and paperwork and I simply showed up and drove away with a smile!I have all of my Audi's serviced at Audi of Fairfield and the service staff has always provided the identical impeccable customer service as Frank!

Went to Audi of Fairfield and spoke to Anthoney Ferrone...

Went to Audi of Fairfield and spoke to Anthoney Ferrone about an s-5, I say the new a-7 and was very impressed. Asked to demo and he rolled the one in the show room out the door. Could not believe the performance and handling, and I have been a Porsche driver. I bought the car on the spot and have been on a small trip of 125miles and got 28.5 miles to the gallon exceeding 55miles an hour. Best handling 4dr sedan I have ever driven

After visiting two Audi dealerships my dad and I went to...

After visiting two Audi dealerships my dad and I went to Audi of Fairfield where I ended up getting the beautiful A4 2.0 as my graduation present. When my dad and I entered the dealership we were greeted and assigned to Ken Thompson. Unlike my previous visits to dealerships Ken did not ignore me and talk only to my dad, he kept me involved and paid attention to me and explained everything to me. He made me feel important and did not treat me like a 22 year old who did not know anything about cars. Ken really helped me understand what I needed to know and he was very patient when it came to explaining the car, this made me feel very comfortable. My dad did the negotiations and he told me that we got a good deal so we ended up getting the car that very day! Ken told me to call or come back to the dealership at any time if I wanted to over anything again. They made me feel special and I will definitely tell my friends to buy their cars from Ken and Audi of Fairfield!

from the moment i walk in i was greeted in a friendly...

from the moment i walk in i was greeted in a friendly manner....then offered a beverage...wow..a salesperson then greeted me again and went to get me my car for test drive...then i was also greeted by the Sales Manager...i must say these people was prompt and patient and was absolutely wonderful to deal with. All transaction from walk in to my spot delivery was easy as pie...very impressive

I looked at a car for sale here - the salesman was less...

I looked at a car for sale here - the salesman was less knowledgeable about the car I was looking at than I was. Was told there is no option for headlights that curve on the 2007 A4! This is the whole point of getting the fancy lights. I purchased another A4 from another dealer, with the Adaptive headlight package that many a4's feature (any with Bixenon are adaptive, for 2007 at least I found out).Later, the CPO car that I purchased was taken to Service at Audi of fairfield because when I bought the car the rain sensor wasn't working. There are NO intermittent wipers on cars with rain sensors, so my wipers were either all the way on or off - which proved quite annoying. AOF decided that the malfunction was not covered by warranty since the previous owner had changed the windshield glass. Cost to fix > $300 (so much for 300+ point inspection - if you don't notice the wipers don't work right what is the point). I was told the price was high because the parts weren't even there for the sensor. I had a rock chip in the windshield and the glass was replaced, and I personally witness the safelite guy disassembling the mirror, and the sensor was clearly there, connected to the wiring harness. Granted, it still doesn't work but it is there. If I had agreed for them to fix it, I was going to be charged for this part that was actually there? This isn't my fault.Lastly, I was told that the headlights being on all the time (the Xenons, not the Daytime running lights) was normal and that I was using the car incorrectly. All these problems - I dropped the car off, got a loaner, and got it back in the same state. Now I'm on my way back up to my original dealer who has agreed to fix the problems without an issue (Audi of Nashua). I will not recommend anyone to sales or service at Audi of Fairfield.I did speak with Audi Corporate, and they did confirm that Audi of Nashua would cover the repairs but could not get them covered at my local dealer. They were nice enough to make sure the repairs would get done, but its difficult to take into account the original dealer is almost 3 hours away from me and is only open when I am at work (thus, the entire point of a pre-certified car, or so I thought).

For a dealer who praises their great customer...

For a dealer who praises their great customer satisfaction, I'm here to write about the exact opposite. Maybe Fairfield's satisfaction was great before they switched heads of sale, before they moved locations, but now it is horrendous. You may have read my previous post.A purchased a ~$40k+ S4 a little over one year ago. The car is STILL under factory warranty, and certified pre-owned. The car was sold to me under false terms, that it had never been involved in accidents, suffered damage, or had previous body work done. But the paintwork is chipped due to shoddy previous repair that was never disclosed to me at the time of sale.The 300+ CPO certification is bogus, at least in terms of detecting damage. It boils down to a Carfax report.Audi of Fairfield will not fix the car's damage under CPO warranty because their was no history of body work in a Carfax report.Audi of Fairfield will not fix the car under the perforation/corrosion warranty, because the damage results from previous body work.They don't realize these are contradictory arguments.When asked what they would do in my position, they said "pay to get the car fixed".What great customer service. BEWARE. Go elsewhere for you Audi.

We bought a 2001 S4 in 2002 as certified pre-owned. Alex...

We bought a 2001 S4 in 2002 as certified pre-owned. Alex was a pleasure to deal with. He listened to what we wanted, showed us some cars, negotiated fairly and openly. We would prefer to buy all our cars from him. Since then all service has been done at Audi of Fairfield. The service department has been courteous, prompt and efficient. We could not be happier. Sadly, we are moving to NJ where the available dealers have not been rated as well....

I bought my first Audi from Fairfield (then Continental)...

I bought my first Audi from Fairfield (then Continental) Motors. I was right out of school and had a somewhat limited budget and was buying a 2 year old car. I half figured that a Fairfield County dealer selling Porsche and Audi would hardly acknowledge a buyer like me. I was wrong. The dealer was helpful, polite, arranged competitive financing and took as much time as I needed. They even delivered the car to my home (about 30 miles away). My only complaint is that there was sometimes a bit of a wait to get a service appointment and loaners were virtually nonexistant.
I have purchased two new Audis since then, and the only reason I have switched dealerships is that I now live about 65 miles away.