The time was a pleasure. The visit, test drive, no pressure, buying and financing was good. I would recommend the dealership and the salesman(Grant)
South store service is your best bet.
If I could give 0 stars I would. The only saving grace was the SA in this situation took pity on me and did his best to help me out. Here's what happened - My car is modified and a mechanical part failed. Instead of considering the evidence - that this is known to fail regardless of any modification - the tech went over and beyond what was needed to 1) cover his rear, 2) create a toxic scenario where I was unable to have a winning outcome with this situation, & 3) effectively made warranty work nearly impossible for my car in the future. When I tried talking with the GM it became clear his goal was not to really understand ... it was to re-enforce the policies he put into place. Initially he promised to investigate my complaint & get back to me. However, after listening to me vent my frustration & letting him know I'm not likely to come back the GM switched his position by telling me in not so many words to go pound sand. As a result I had to pay out of pocket for something that either my warranty ought to have covered OR I could have replaced using my Indy shop, my car was reported to Audi for modification that have nothing to do with this issue, and this store now has a detractor who will tell everyone he knows to go to the South store. AoA will be hearing from this unhappy person.
Worked with Travis Thibodeaux, the internet sales mgr. We found him to be extremely knowledgeable and willing to take as much time as necessary to compare/contrast various vehicles. We live out of town and drove in to drive several cars that interested us and make a decision. Once a price was agreed on there were no "surprise" extra fees or pressure to purchase optional warranties and so forth. We could not be happier with our purchase and the sales/business staff in general and Travis in particular.
This is too good to make up. BEWARE of Audi North Austin, they will gouge you for every penny you have. I need to replace my alternator/voltage regulator so I figured I might as well replace the water pump while I am at it. I also wanted a quote for the positive battery cable.I called Audi South and was told there were 2 possible alternators so I got a quote for both. The Bosche $175 and the Valeo was $205Then I called Audi north hoping that they could determine which one to order. They quoted me $575 for the Valeo and $620 for the Bosche, $450 for the positive power cable and $130 for a water pump ARE YOU OUT OF YOUR MIND????I then asked the guy in the parts department, Why would one Audi Dealership quote me one price and you guys quote a different price, are you guys independent and just make up whatever process you want? I then sat quiet on the phone waiting for him to answer me. About 45 seconds later he sheepishly replied, Yes. I told him to have a good day and hung up. I thought they would be honest since they were the dealership. After I located the parts I needed I was going to ask to be transferred to service for an install quote thinking they might be expensive but I would know I am not getting ripped off. BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE, They are more crooked then your neighborhood mechanic! If you are gullible and have the money, they will ring you up
What an awesome salesman! Lee showed us several cars in the heat of the day & never complained. Lee went above & beyond for my family. Stay hydrated & keep up the great work
We had been truck shopping for days. Online and in and out of dealerships looking for the ideal used vehicle to buy. We happened upon 2 Honda Ridgeline trucks online that were at the Audi North Austin dealership. When arriving and speaking to Lee we found out that only one of the vehicles was available. He brought it around to us. Went out on a test drive with us and tried his best to accommodate us in every way within his power to make us satisfied with the vehicle we were about to purchase. Well needless to say we purchased the vehicle and are satisfied with our investment.
Service Manager provides horrible customer service. I have had two Audis, never had good service. At my most recent service they failed to correct the problem but charged me 700$. I returned and they identified a new $700 problem. I asked for an apology on the first work and the service manager asked me who made me boss. My response, you did when I bought an Audi. Horrible.
HATE THE SERVICE
Took my 2012 Audi A4 in for service four times and twice they had to recharge my car battery. On December 26,2015 took it in for a new battery. Of course the warranty had expired two month earlier I was told. When I question the service advisor about my battery being bad the last time I was in for service, his response was maybe. I ask why the battery wasn't changed then? he said because it probably wasn.t bad. My response was if you had to recharge the battery twice and I drive the car everyday then the battery had to be bad. A battery don't go from being bad to good unless it's changed. what a rip off this place is. I have had nothing but problems with my car since I purchased it. The service people are a joke. The buying experience is great but the service experience is a real joke.I wouldn't recommend this dealership to my worst enemy. I am filing a complaint with BBB. Next time I will buy a BMW.
What an experience
I had never had such amazing service before in my life. I did not even buy my Audi Q5 from North Austin Audi but I needed a second key. I contacted them to order the key and once it came in I got a call back to get the key programmed to my vehicle. From the moment I arrived at the Dealership I received excellent care. They had a wonderful waiting area, employees were very friendly and the Service Manager took the time to give me information about my Audi that I did not receive from the place I purchased it from. I love my Audi and will not purchase any other makes and i know where my family and I will go to purchase our next vehicle.
This dealership does not value their customers. The repair service is horrible, their customer service agents do not have any training and act as if they're doing you a favor by servicing your car. Also, their waiting area is a joke; just some chairs and a Kuerig machine!! Compare their service with Lexus or BMW dealerships and it's clear Audi is way behind. I won't be buying another Audi for this reason.
Well I hate to say it, but this place is now on my worst...
Well I hate to say it, but this place is now on my worst list. I bought two Audi's from them in 2013 and pricing was fair. The last time I went to trade, they offered $5500 (YES that's $5500) less than the Audi dealer in Houston for my trade. These guys are really bad--do NOT trade your car to them unless you get at least 3 other quotes.They know they are the only game in town and have that attitude. Good news is there are plenty of other dealers in Texas happy to take your business.
Working with Bob Hoff was a pleasure! My Audi purchase...
Working with Bob Hoff was a pleasure! My Audi purchase experience was very simple & straight forward. Mr Hoff was very professional to work with. I appreciate that he gave me options & time to review what I wanted. The Audi South Austin has a great staff who is very attentive to their customers.
Sales experience: Very good to excellent. I did most...
Sales experience:Very good to excellent. I did most of this over email and my salesperson was very professional and helpful. I came in preapproved since this gave me the best rate. Audi offers a good rate too, but the rate I found elsewhere was just fantastic. I would recommend Eon to anyone looking for an Audi. I felt that my purchase price was a fair price.Delivery:Excellent. The car was waiting for me and it was in perfect condition. Just give me the keys already. :)Tradein:Poor experience here which is what knocked the overall exerience rating down to a 4. In fact, bringing my tradein was a complete waste of time. If you plan on bringing your car into a dealer, at least get a ballpark from them before driving the car over and wasting your time. A lot of times tradeins are sold to wholesalers or other dealers if the dealer that accepted your car feels it won't be profitable for them, or if the car will take too long to unload. That wasn't the case here. North Austin Audi offered me about 13,000.00 for my car that was easily going to get me 22-24k privately. My car was in mint condition with less than 20k miles. So my tendency is to think they were really just trying to test and see if I was stupid or not. I am not and I sold the car privately for 22500.00. The lesson there is DO NOT TRADE IN YOUR CAR at this dealership unless they quote you a good ballpark over the phone before you bring it in. But beware, you have been warned on their trade in prices.
I have purchased probably 3-4 high end cars (Porsche, MB,...
I have purchased probably 3-4 high end cars (Porsche, MB, etc) in the past 12 months. I live in Austin but never buy here because the dealers are not willing to go to bat on pricing--almost take it or leave it. Have dealt with Audi Austin in past, but went with another brand, so never bought. This was a very simple process, took care of price of new car and trade over phone. Too busy to deal with floor silliness. These guys shot straight, gave me a good price on the front and back side. Saved me e trip to Dallas where I normally buy my cars. Good group. F&I had me out in 5 minutes (literally)--paid cash.Will use again in the future. Can't speak for service dept as I have not used. If you're in Austin you don't have another local choice (they own the South store as well). Worth not going out of town.Plano Audi and North Houston Audi were close, but why drive. Glad to keep business right here in Austin.
When I asked for information online, I was offered a...
When I asked for information online, I was offered a special "Internet Price" for a 2013 Audi Q5. I was told that this "True Market Value" was in line with the price that Edmunds.com website showed people in the nation paid for the similar vehicle with similar features. I received the following email from Roger Beasley Audi's Salesperson: Hi Flora , Here is an example from Edmunds.com of one of the vehicles we have in stock matching your request. You will notice that they show invoice, MSRP and the current "True Market Value." I am providing you with this 3rd party information for a couple of reasons: 1: Very often I hear people say that they want to be sure they are receiving a fair deal and did not pay a lot more than their neighbor for the same vehicle. 2: Edmunds is one of the most reputable and used references for vehicle pricing available on the internet. Because we are the largest volume dealer in central Texas, we will definitely sell for less than Edmunds "TMV." When would you like to come in to test drive and purchase the Q5 ? Notice it says they will "definitely sell for less than Edmunds TMV! I still have the original email. Well, when i was finally ready to purchase the vehicle, I called to see if they had a vehicle that matched my original description. The salesperson found one that was similar. I asked what the E-Price (TMV) would be and he just said "don't worry about it, we will get you a good deal" When it arrived a few days later, I went to pick it up and purchase it. I was told by the same salesperson that E-Prices were no longer being given by any audi dealership because there was a shortage of vehicles. Two days after purchasing the vehicle, I looked at the Audi website and noticed they still had E-Prices being advertised on their websites at the Austin dealership website and at the Houston Dealership website. When you click on the website "button" for E-Price, you get the following message - "Enter your information and you will receive a special price quote by email for this 2013 Audi Q5." I expressed my frustration at the bait and switch type of advertising they provided, but was only told "I'm sorry." I expected to get a price that was lower than the True Market Value (TMV) because that is what they had said i would "definitely" get. They should honor their advertised prices.
Today I'm having 2nd bad experience from the service...
Today I'm having 2nd bad experience from the service department of this dealer. I'm not buying Audi again. Not because of the quality of the car but because of how the service department treats their customers. Too bad for Audi who makes good cars. What a shame.
I went to Audi North Austin for the first time this week...
I went to Audi North Austin for the first time this week to repair a water leaks under glove compartment issue. On the advise of folks at Texas Audi Group, I chose Michelle as my service advisor and am glad I did. It has been the most professional and satisfying service experience in my 12 years of car servicing at various Honda, Toyota and now Audi across Georgia, Illinois, Wisconsin and Texas. Michelle arranged a wonderful loaner car (A4) for me immediately upon arrival. The repair (for which there was a TSB) was completed within 3 days including waiting for arrival of parts. Car was washed and clean at the time of pick-up. Michelle even tried to get the Audi Care package at my request. Overall, I am happy to have Michelle as my service advisor and have my car services at Audi North Austin.
Bob Hoff our sales representave was incredible!!! He is...
Bob Hoff our sales representave was incredible!!! He is extremely professional, informative and made the purchase experience an easy one. I would definitely recommend this dealership and in particular our salesman Bob Hoff. Thank you Bob!!!
The service department at Roger Beasely Audi is abysmal. ...
The service department at Roger Beasely Audi is abysmal. They never answer their phones; they never call you back, and yes, I agree with the above comments, they are overall very rude and irritable people. Furthermore, recently, I spent almost $600 on a routine maintenance on my Audi. One week later, my engine malfunctioned (I've never had problems with the car before this.) To make a long story short, the service advisor (same one who serviced my car the week before who, by the way, asked me to give him perfect marks on the email survey because he "sure could use the help") snubbed me when I called to ask if I could bring my car in. He was too busy to deal with my issue and recommended that I schedule a service appointment online. I ended up taking my car to an independent mechanic who specializes in European cars. Of note, he drained my oil (1 wk after supposedly getting my oil changed) and told me that it looked as if I hadn't had my oil changed in many, many months.I was thinking of getting another Audi, but after this experience, as long as I live in Austin and as long as their is no alternative Audi dealership in the area, I will never deal with Audi or any Roger Beasely dealership.I just wish people would respect their careers and love what they do. It's hard to find people who have passion about their jobs anymore. No wonder our economy has tanked.
My experience with Bob has been great. He is a very...
My experience with Bob has been great. He is a very competent person and he was able non only to handle all my requests and questions but also to make suggestions and provide excellent advices. He knew I was looking also to other cars but I never felt being pushed to buy an Audi from him more than a care from a different brand. Definitely it has been a pleasure to interact with him.Also the dealership environment is very nice and the all the other employees I have interacted demonstrated the same level of competence and passion for their job and my satisfaction. I am very satisfied customer and I will not hesitate in recommending this dealer and an Audi car.
I've been the owner of an Audi SUV since 2008, I was very...
I've been the owner of an Audi SUV since 2008, I was very happy with my car, so my husband and I decided to exchange it for a new model 2012. I met with BOB HOFF and we had the best buying experience in a long time. I exchanged my old car for a new one, and Bob walked us through the whole process, he was extremely patience with all our questions and doubts and he never pushed us into buying it. He was always respectful and very informative. He even asked us if we wanted to finance it through Audi Financial and we did get a better deal than doing it through our bank.I would recommend Bob with my eyes closed, he is an excellent sales specialist, he is very polite and when we came to exchange cars he helped us set up our GPS book, took things out of our old car that we had forgotten, we felt like someone was taking care of us at all times.
Bob is a real gentlemen. Answered all of our questions...
Bob is a real gentlemen. Answered all of our questions while being courteous. The Audi dealership is clean. It is obvious everyone that works there takes great pride in their job.
Michelle does a wonderful job every time. I have been...
Michelle does a wonderful job every time. I have been taking my Audis to her for years now and she is always pleasant to deal with. Going to her for my service is as much a reason for me to have an Audi as the cars themselves.
My second time going to Roger Beasley Audi and Mike...
My second time going to Roger Beasley Audi and Mike Laughlin has been great both times. I like that I can have a loaner for my oil change services, my husband has to wait when he takes in his Land Rover because we didn't buy it there. Car has been washed both times too. So far so good for me.
I have had an INCREDIBLE experience with this Audi...
I have had an INCREDIBLE experience with this Audi dealership since my boyfriend and I bought our car from them 3 years ago in September, 2008. Every single person I had the pleasure of dealing with in the service department and sales department were top notch. Just to give you one small example of how amazing their customer service is (I could give you SO many more, but this review would go on for way too long), after Andy Boynton gave us a very fair price when we sold the Audi back to them (we moved to Amsterdam), Joe Leal allowed me to drop the car off at his house (which happened to be in my neighborhood) on my way out of town. They saved me the hassle of driving the car to the dealership and having to be without a car. I had the car up until the very SECOND that I left town. With so many stresses of moving out of the country, selling my Audi was the LEAST stressful (you would think it would be the most) because of how easy Andy and Joe made it. THANK YOU GUYS SO MUCH!!! I WILL buy an Audi again!
When I read the comment about calls not returned on parts...
When I read the comment about calls not returned on parts ordered for months I could relate. It took me close to 4 months to get anyone to call me back, and when I finally got an appointment they had ordered wrong parts and I had to bring it in again. each time waiting 2-3 hours because there was a rental car shortage. My last experience at Audi I sat waiting for 4 1/2 hours on a job that the guy told me was going to no longer than 2. Audi North is a JOKE!
Before my 5,000 mile service, my oil light came on. So, I...
Before my 5,000 mile service, my oil light came on. So, I took my car into the dealership to have that service performed. Later that day, I was told that my car was ready. After I picked up my car, I noticed that the light was still on. So, I turned around and found Robert Laughlin, my service advisor, and told him why I was not satisfied. "Oh, are you the guy we ordered the part for?" Nobody had mentioned anything about that to me. "oh, I was hoping to catch you and let you know that we needed this part, etc. etc." Okay. So, after being reassured that there was no danger to myself or the car and that I would be receiving a notice when the part to fix the problem arrived, I went on my way.It has now been 4 MONTHS and I have not heard a response about the part being ready. I have called twice, leaving messages specifically with my "service advisor" and it is impossible to have anyone in service ever call you back.The sales experience was pretty weak, where the sales person was unable to accurately answer questions I had about the car, but the service experience has been absolutely the worst. I have left over 5 messages for service and the only way I was ever able to get through was to complain thoroughly to the receptionist and refuse to leave a message on the basis that I had already left one message each day over three days and nobody had ever called me back and their online reservation service is completely useless.Don't buy an Audi. Especially don't buy it from Roger Beasley Audi. I have never run across such terrible service from a car dealership before. It's absolutely insulting that they pretend that they care about you at all.
Ted in the service department was pretentious and rude....
Ted in the service department was pretentious and rude. He treated me like a moron and refused to give me a loan car. He didnt do the few simple things i wanted worked on and instead tried to charge me for thousands of dollars of extra unnecessary work. I spoke with the service manager who was nicer but still insisted i needed the work. I refused to allow them to work on my car and instead drove the 200 miles to dallas to have University Park Audi do the work. They had everything done in a few hours and said all of the other work was unnecessary.
I visited this dealership looking for a used vehicle they...
I visited this dealership looking for a used vehicle they listed on their website. It was a year old and the price was decent. After some "negotiations" on the price we found a happy place that I was comfortable with. I still have this vehicle today and plan to have it for years to come. The whole process was smooth and painless, worth the visit!
I am sorry to see so many negetive reviews of the service...
I am sorry to see so many negetive reviews of the service department. Luckily my 2009 Q5 has worked flawlessly since I bought it. I am posting this positive review of salesman Marcio Fujita. My girlfriend, brother and I all bought a new Audi from him and his professionalism was outstanding. It sounds like the dealership needs Marcio to run the service department.
My issues with this dealership began over 2 years ago. I...
My issues with this dealership began over 2 years ago. I went in looking for a certain car with certain options and color. The saleswoman who was helping me said that would be hard to find, and told me good luck finding it. Well I did find it, in Dallas. I purchased it that next week-end. She looked very surprised when I pulled into the dealership with it for an oil change.The service I receive here goes up and down. Sometimes they are great sometimes they are very bad. I called once to schedule a service and said I would need a loaner. The receptionist told me that it would be at least a month before she could schedule me in if I wanted a loaner. When I told her that was ridiculous she replied, "Well sir we are the only Audi dealership in Austin." I told her that shouldn't matter as I have had an Infiniti and BMW, both of which Austin only has one, and was always able to get in with a loaner the next day, if not within hours. All she came up with was "So do you want to schedule, or not?" And of all the times I have dropped off my car I have only once received an Audi as a loaner and have been given anything from Dodge Charger to different Subarus. I dropped my car off this morning, very early so I would be given an Audi loaner car, and I am in a Subaru Forester. You just can't win with this dealership, and they know they are the only place in town, so they can do what they want. I love Audis, but I will have to think twice about buying another until we have a second dealership in town. Mercedes of Austin tried to treat people the same way until the Georgetown dealership opened, now their act has changed. Roger Beasley needs the same thing to happen.
They loan me a subaru when I get my Audi serviced? ...
They loan me a subaru when I get my Audi serviced? Breech of contract 101, it is stated in the service contract that a loaner car is to be equivalent to or better then the car dropped off. If I were Audi Corporate, I would pull the dealership from Roger Beasley as he is implying Subaru is on par with Audi. What an insult, let alone breech of contract. My lawyers will have fun with this one.Shame you Beasley you have NO EXCUSE, as there is NO EXCUSE for breech of contract. Whatever your excuse is, its not my problem, the only problem is you breeched contract and your not pushing this customer around, I will be compensated for your breech of contract.I don't recommend this dealership to ANYONE. The people behind the cashiers desk are snots, and have no ryhme or reason to be to begin with.I recommend taking the trip to San Antonio the next time your in the market for an Audi.
Without a doubt this is one of the worst dealerships I...
Without a doubt this is one of the worst dealerships I have ever worked with. We bought a used A4, so I guess we aren't as important as their A8, R8 and Q7 customers. Their service sucks, and when your car starts falling apart, which it probably will, all they can say to you about their extended warranty is "sorry, that's not covered". I'd be shocked if the ENGINE was covered! They are rude, and a TOTAL rip off. EVERY time I go in, something is wrong and the price is easily double what I was quoted. Terrible dealership, Terrible service, DO NOT go there. I'd go to San Antonio to buy an Audi ANY day!
Over the last 17,000 miles a brand new Audi A3 has been...
Over the last 17,000 miles a brand new Audi A3 has been in the service shop 15times for all types of things that should not go wrong in a luxury car the first few years of ownership. Console broken, side window mechanisms broken, computerized key broken, minimum oil light comes on every 3,000 miles or sooner necessitating over 10 trips to the dealership for diagnostics. The last 2 trips resulted in the car in service shop for 4 weeks replacing the entire engine at 17,000 miles and less than 24 hours after I got the car back, the same issue is happening necessitating another trip back. They promise an Audi loaner car when you buy Audi, but I had a Subaru for 4 weeks. The amount of time I have spent going back and forth to the shop, taking time from work, sitting in the waiting room, getting loaner cars, on the phone with Audi and the problem continues. They don't seem able to definitively say what the problem is nor are they extending the warranty on the new engine. When my car was returned, the leather was dirty and sandy so they sprayed plastic cleaner on leather, stripping the natural oils out of it.I have sent emails and surveys about this to multiple people at Audi, but no response back at all so it appears they only want to hear the positive feedback. Mostly, the service dept. manager just seems to think I am unreasonable to be unhappy about their inability to fix the problem, all the return trips and the waste of my time away from work to be at the dealership repeatedly. I have not had any problems like this with Infiniti or Lexus, but Audi has been a whole different, negative experience that I am warning others about.
Transmission: 7-speed Automatic
Body Style: SUV
City: Austin, TX
Engine Type: 5.6L
Body Style: Convertible
City: Austin, TX
Engine Type: 6.2L LT1 - Direct Injection, AFM
Transmission: 7 speed Automatic
Body Style: SUV
City: Austin, TX
Engine Type: 2L