Audi Mission Viejo

Car problems

Never a happy moment when your vehicle needs work. Denny Dong, service rep, makes an unpleasant situation palatable. Always prompt, courteous and ahead of the problem. A great guy to do business with.

Great service department!

Always accommodating & explain issues, quick to respond with whatever needs to be done. Been going there for a long time & very consistent. Convenient & helpful always.

Money Grubbing!!!

While looking at a used vehicle in evening. Headlights failed. They still tried to con me to sign purchase agreement. The lights were not fixed.

Service work

Outstanding team. They were very courteous and kept me apprised of my service progress. I was greeted at the door of my car, did not have to wait at a counter, and was on my way in a loaner car as quickly as possible. Great all around service experience!

Ali's the man!

Ali was our salesperson and did outstanding job! He explained all features of Q5 and helped negotiate a fair price. I love my new car!

George Estonactoc!

Purchased a vehicle from Audi MV this past weekend, Dec 13, 2014. George Estonactoc, assisted my husband and me in this process. George demonstrated a high level of knowledge on the Audi brand, which was refreshing as I had the feeling he understood Audi quality and commitment. Georges patience was tested as I went into the dealership with a questioning attitude to include coming from a long history of BMWs. I want to thank George for making this experience memorable and will definitely give him a call on my next Audi purchase.

Great Car Buying Experience

I love my new Audi Allroad! It was a pleasure to work with the Mission Viejo sales and finance team. Having experienced the games other dealers play with customers I sincerely appreciated the patience and sense of urgency that Nick, Rochelle and the team extended during my car buying experience. This was a four star transaction.

Wice Afzal

Wice Afzal was exceptional. Wice is a straight shooter and works hard for his customer. he is very knowledgeable about the vehicle that we are interested in purchasing and explains all the key features and benefits that help us with our selection of the Audi.

Amazing experience leasing our Audi A4

Dealing with Adam Berg was the best part of the experience (aside from getting an amazing car)He was attentive, gave us his cell phone number, found the car we wanted - I could go on and on. He is a great asset to the dealership.

AUDI A 8 L : best car I have ever owned

I love my AUDI A 8 L, it is the best car, I have ever owned, therefore I decided to buy it after the lease time was over.Everybody at the AUDI MISSION VIEJO Dealership was very professional und helpful. I want to specially thank John Lasco very much for his help.I

The brother Dennis w.

Just got A brand new Audi a4 s line thanks to Dennis. He is truly an assist to Audi. He was attentive to my needs throughout the whole process seeing that my demands were constantly changing. Highly recommend Audi of my. On a side note the manager was very friendly and attentive as well. The financial guy knew I wanted to be in and out. Seeing that they normally take an hour to try to upsell. It took less than ten minutes. Highly recommend Rick

Thanks Ali and Everyone at AudiMV!

My buying experience with Ali was surreal! As a college student working as a bartender, I found it almost completely intangible for me to lease an Audi, but I decided to give it a shot. Ali, who was my primary sales person, and Wice put phenomenal effort into a brand new 2015 Audi A3 1.8l at a reasonable cost! I'm in love with my new car and I cannot stop driving it! The entire staff was very friendly and they made sure my time was of value to them. Thank you Audi MV for your tremendous hospitality!

Love my new car!

I had a fantastic car buying experience at Audi Mission Viejo. Everyone I dealt with was personable, helpful, and very professional. Joe Cram and Mitch Stayberg gave me a great deal on a Toyota Rav 4 that I probably would not have got anywhere else, and they gave me a great trade-in on my old car that I didn't expect. I would have had to go through a third party to sell it but Mitch offered to match that price and take it off my hands! That made everything go so much smoother, and I'm very grateful to him for that. I did have a few other opportunities on a Rav 4 elsewhere, but Joe's great personality and salesmanship really put it over the top. If I had to buy a car again Audi Mission Viejo would be the first place I would call. I'm very happy with my new ride! Thanks again guys! :)

A Pleasant Experience from beginning to end

Our lease was expiring on our current Audi and we were contemplating getting another. We started working with John Latko who was friendly, knowledgeable and professional. We test drove 3 or 4 different Audis, never feeling pressured or rushed. And when we made our decision and they did not have the car we wanted on the lot, he was very accommodating in locating it at another dealer. With the existing rebates and financing deals Audi had in place at the time, he worked up a very attractive new lease and we left feeling we got a decent deal, without having to haggle. We were very satisfied with our overall car buying experience.

Thank you Jeff!

We recently bought a new SQ5 and Jeff was our sales person. He very patiently spent a lot of time with us before we were able to make our final decision. He was not pushy at all and that was much appreciated. He is also very knowledgeable about all the vehicles we were interested in. We are very happy with our purchase and will seek Jeff out when it's time to replace another car in our driveway. Thank you!

STEVE HART IS AMAZING!!!!

I BOUGHT MY FIRST AUDI FROM STEVE 6 YEARS AGO AND HAVE BOUGHT 4 MORE SINCE. I WILL ONLY BUY A CAR FROM STEVE AS HIS ZEAL, ENTHUSIASM AND HELPFULLNESS PUTS HIM IN A CLASS BY HIMSELF. OTHER AUDI SALES REPS CANNOT HOLD A CANDLE TO STEVE!!!

Helped me get my dream car

I went in to take a look at an S5, and walked away with it. Halleh Afsher was very knowledgeable and helped work with me to discuss my reservations and give me confidence that the dealer had the best car. Finally, she worked with me for a good price.

Positive experience

Simon Najafinia was very helpful in getting us the best deal we were comfortable with. I was not looking forward to dealing with a car salesman because of the reputation some have. This was a pleasant experience because I didn't get the hard sell. Everyone was very helpful and answered all of our questions. We are looking forward to many years of pleasure in driving our new Audi A4. Aaron MacSween was very helpful in explaining the options we could purchase.

4th Audi and 4th from Audi Mission Viejo - enough said!

I recently leased my 4th Audi and the entire process couldn't have been easier. Being my 4th Audi, I'm already sold on the car/brand, however Steve Hansler, once again, made the entire process quick, painless, and fun! I literally traded in my old lease, hassle free, and was driving away in my brand new Audi in about an hour! Steve made me aware of all my options and sat back and let me, the customer, decide. There was zero pressure or hard sell. Best of all, he handled all the paperwork for me so all I had to do was show up, review, and sign. Thanks Steve and Audi MV - see you in 36 months for my next Audi!

100% satisfied

I would always think that buying a car is a painful and aggressive process with all the options etc. but Wice Afzal made it a very easy experience, he was simply very attentive and honest to put the right options in front of me at the beginning, thank you and keep up the good work, i love the car and the service is definitly Audi standard, i would recommend it to friends and family.

Wice Afzal was the key to my new purchase!

I wanted to buy/lease a car but after having been a Saab owner for over 10 years I wasn't sure what I wanted. Wice was informative and very helpful in my decision to get an Audi but NEVER pushy. He gave me a offer I could not refuse and I am now sold on the Audi brand! I love my new car. Wice is a top-notch salesman. I will recommend all my friends and family to him!

No B.S.

I don't like buying cars. So meeting Brian Hutchison was probably the best thing that could happen to me. He was professional, respectful, and most importantly, didn't swamp me with bull! I don't like hard sells, and I don't like the stereotype of a "Car Salesman" attacking me. And I live in Seal Beach, so driving to MV isn't exactly the thing I look forward to when I wake up in the morning. Another Audi in the family was purchased closer to home... but, in all honesty, the only reason I chose Audi Mission Viejo is our salesman. Brian was able to read what type of service I needed to receive -- to me, the most important skill for anyone in sales. He provided all the information requested and needed for me to make an informed decision about what car to buy, and in what manner. He offered his advice as one man talking to another, not with the tone of someone looking for an "angle". Ends up we needed to order a car to get just what I wanted, which we did. And it's mainly because Brian had educated me on the product rather than merely selling me a product, that the couple months it took to receive my car was not a bother at all.He has continued to be a part of my new Audi experience, and I could not speak more highly of this young man. If you're looking for someone who will deal with you like an adult, I recommend Mr. Hutchison without any hesitation, and with absolute enthusiasm. Yours,Enzo S.

Audi Mission Viejo

We were very pleased with our service at Audi Mission Viejo. Thank you for making the process painless. The car drives really well. The dash board is easy to use.

Great dealership

I took my Audi A5 into the dealership for it's first service [5,000 miles] which is complimentary. The whole experience I've had with this dealership has been great - from purchase, to new owner presentation/tour, and service. They are so attentive, eager to please - they make you feel like a part of their family.Dan, my service rep, took my car in and completed the paperwork and arranged for a loaner car in a timely manner. He kept me updated on what they were doing to address my concerns. When I went to pick up my car, Dan went over each item and work they did on my car in detail and asked if I had any questions.PattiCapistrano Beach

Outstanding Service

Audi Mission Viejo service is outstanding, Denny Dong is friendly, knowledgeable and always keeps me in the loop on my service needs. I will not take my cars anywhere else, I have been a customer of Audi Mission Viejo for almost ten years, I trust the service department.

Relocation and purchase of a New Audi Allroad

I knew I was dealing with a first-class team when they offered to pick me up at the airport upon my arrival to Orange County. The process from there was seamless, honest, and clear. John was very diligent and friendly. He spent time to explain the terms and workings of the car and in light of my rushed schedule offered to continue the tutorial on a following weekend. The communication leading up to taking delivery of the car was well managed by Chris and his responses to email and phone were prompt. I highly recommend both gentlemen at Audi Mission Viejo if you are buying or leasing a car.

I just leased an Audi A3

After owning an SUV for the past 19 years it was finally time to down size.I love the look of the Audi brand and I was interested in the A4: I stopped by one random Saturday and spoke to Steve Hansler.I test drove the A4 and also the A5 Coupe, both really fun to drive. Steve was very friendly and very knowledgeable of both cars. A month went by and I still had not made a decision on a car...then I saw an add for the Audi A3. It was meant to be: I waited and now a new Audi was being released. I loved the look of the A3 so much I stopped by on a Sunday even though I knew I could not but a car that day. I found Steve and I told him what I wanted on the A3 and asked him to get back to me by the next day so I could make a decision. The next day Steve went above and beyond with his communication with my hubby to make sure we got the best price around. After I got off work we went down and meet with Steve, he made sure we were happy with all the details of my lease he showed us everything on the car and made sure I loved my new A3. The finance person did a great / quick job making sure all answers were meet. Even though we were the last customers there at 10:15P.M we never felt rushed Steve made sure I was totally comfortable with the car before I drove it off the lot. Our overall experience with Mission Viejo Audi was exceptional and I would absolutely recommend M.V. Audi to everyone.

Review of Dan Ranciglio and Audi Mission Viejo

Dan Ranciglio and Audi Mission Viejo have consistently provided the best service experience I have ever had at a dealership! Always freindly and willing to accomodate my schedule, even when it has meant staying late so I could either pick up or drop off my car. They always provide a thorough review of the car and provide clear explanations of work done. Follow up calls after service to ensure all work was done to satisfaction and car is functioning well is a great service and much appreciated. I would recommend Dan and this dealership to anyone who wanted terrific service.

Cant recommend them enough!

Went into Audi Mission Viejo for some warranty work (I had a bulb out icon on my dash intermittently for a few months). A few days later I noticed that when the lens was re-installed the paint on the bumper had been damaged. Life got busy and it was almost a month before I got back in to get it taken care of. Despite the delay, Tom took care of me and had the bumper repainted. Stand-up guy and great service. I will only take my car to Audi Mission Viejo from now on.

Great car buying experience

I'm amazed with the kind of service I've experienced at Audi MV. All the staff I've talked to are very friendly! Awesome!

BAD, BAD and one more time bad

This is the worst dealer ship in the country, customers service is awful. I would like to speak to Audi North America so they can fire the individuals who works there!!! Thanks.

Dan Ranciglio is great!

Dan Ranciglio was great...very knowledgeable, helpful, friendly, and efficient--exceptional! Dan wasn't expecting us, but got our car serviced immediately. The whole experience was positive. Perfect service!

Great customer service!!!

Fantastic customer service! And I went there to test drive a used car, that I did purchase and it wasn't even an Audi!!!

Wice was exceptionally helpful and polite in helping us...

Wice was exceptionally helpful and polite in helping us with a used car for our daughter. He and Audi Mission Viejo went out of their way to include additional service and repairs to prep the car for delivery. The dealership absorbed those expenses as a courtesy to make us happy with an excellent value on our purchase. Since we also just purchased a Q5, we will make Audi Mission Viejo our dealer of choice. Thank you Wice and staff for a job well done.

My experience with this dealership was amazing on every...

My experience with this dealership was amazing on every level and at every step along the way - from my initial visit and test drive to the purchase of my new A4 about 2 weeks later. Steve Hart was my sales specialist. He was informative but not aggressive. Steve introduced me to George Estonactoc - another sales specialist that day. He said that George could always help me out if he wasn't in the dealership on a day I might need help. Steve gave me a quick courtesy call and sent a thank you note after my first visit. After doing some independent research on my own, I stopped by the dealership several days later because I had a couple of quick questions to help narrow down the options I wanted. Steve was not there but Simon Najafinia spent about 15 minutes answering all my questions even though I wasn't ready to make any final decisions. A few days later, I tried to reach Steve to arrange for my husband to come in for a test drive. He was having phone issues so he never got my voice mail message. I called and left a message for George who called me back right away. He was nice enough to give my message to Steve and arrange for the test drive the next day. Once I got my husband's approval on the car, I was ready to start negotiations. I was fearful it would be the same old routine of haggling back and forth on a price but I was wrong. Since I had done my homework, I presented what I thought was a fair offer. Steve went to his manager and came back in less than 5 minutes to shake my hand and tell me we had a deal. I was shocked. After a deal was struck, I negotiated a price for a trade-in. Again, it was a very fair offer so we decided to go forward with that as well. Of course, there was a lot of paperwork to get through but everyone there including Aaron MacSween, the Finance Manager made that part of the experience as streamlined as possible. My experience continued on the next couple of days. When I drove my car home that day, my husband noticed 3 fairly deep scratches on the front bumper as I was pulling into the garage. I called Steve first thing the next morning. He returned my call from home and I sent pictures of the damage. He arranged for me to bring the car in the next day. It turns out they think the damage happened at the dealership where they got the car from but the damage was bad enough that they provided me with a loaner car - a very nice and practically new A6! They treated me like royalty as soon as I brought my car in. I was swept from one department to another to get me on my way quickly and with as little aggravation as possible. EVERYONE was so friendly and helpful. It was as if they all felt so badly that I had been inconvenienced so shortly after my purchase. Luckily I am pretty easy going and as long as I was being treated so well, I really didn't mind the hassle. Steve was busy with a customer so George helped give me some tips on driving the A6 since it has different options than my A4. These are the reasons I gave this dealership the highest ratings possible. I would recommend them to anyone interested in buying an Audi.

Steve Hart is an outstanding saleman! I truly hate...

Steve Hart is an outstanding saleman! I truly hate dealing with car salemen in general and did not plan to buy a car that day....I talked with my wife after being educated by Steve and decided to move forward with a 2014 Audi A4. My wife says I'm a very hard sell so Steve had to work to make it happen....and he did. MV Audi is very lucky to have Steve Hart on the team to deal with customers that have had poor experiences with other dealerships..... (Bonus - I was happy to see he didn't wear a goofy pinky ring). hahaha.We love the car!! Chris & Felicia

Best car buying experience!!! This Audi dealership has...

Best car buying experience!!! This Audi dealership has the friendliest and most helpful people ever. Ask for Simon! I found this really nice A4 and I had already been approved by some bank that is supposed to help people with bad credit get a car, but when I showed Simon my rate he was astonished. He said he could get me a lower rate and he never gave up or forgot about me just because of my bad credit! He treated me like any other customer and that made me feel so great! I had to wait until the next day for their banks to respond but Simon and the Audi finance team really did it! They gave me a rate far lower than I had expected and got me into the car I wanted! Simon was so patient with me and never gave up! I didn't feel like just commission to him. Simon and Audi of Mission Viejo are amazing!!! Thank you Simon!

Met Jeff at Diesel event. The dealership had no TDI Q5s...

Met Jeff at Diesel event. The dealership had no TDI Q5s for the event but Jeff followed up and called me when the dealership got some Q5 TDIs a couple of weeks later. My wife and I came in with limited time to spend and after driving the car gave the dealership one chance to make the deal including a trade in. Really had not planned to buy the car yet as I was thinking of waiting till April when the new BMW X5 Diesel came out to compare them. Didn't have the time to spend now to negotiate back and forth and told Jeff that. He obviously communicated well with the sales manager. The offer was a reasonable one and we made the deal. Got paperwork started then had to leave to get my 95 year old father out of Dialysis. Came back and completed paper work. Jeff gave us a brief overview of the car as we could not go through everything while my 95 year old father was sitting there. Jeff was kind enough to offer to set up another appointment to go through the car in detail. We did that a couple of days later and also had him review a couple of things one more time a week later. Jeff was very accommodating, positive and very knowledgeable about the technology in the car. I would seek him out to buy a car from him again. Everything about our experience was very positive except for all the paperwork that is required given we paid cash for the vehicle.

This was by far the best car buying experience I have...

This was by far the best car buying experience I have ever encountered. Brian was very professional and yet personable - would recommend family and friends.

Incredible efficient and friendly service performed on an...

Incredible efficient and friendly service performed on an incredibly efficient machine. Audi MV is the place to bring your car for service and Denny Dong is who you want to work with.

This is one of the great dealerships. The purchase...

This is one of the great dealerships. The purchase process was pleasant and not overly time-consuming or pressured. My contacts with the service department have been very satisfactory; the coordinators are friendly and helpful and provide excellent feedback on the status of my vehicle. The process of obtaining a loaner vehicle is simple and quick. I cant think of any complaints about this dealership and its personnel.

FANTASTIC!!!

These folks did a wonderful job. They really care about you and want you to leave with a smile on your face. Highly recommended.

***** BEWARE!! This dealership is not committed to...

***** BEWARE!! This dealership is not committed to customer service/satisfaction nor do they respect you or your vehicle. *****I've never been treated so poorly by any auto dealer like I was at Audi MV. After my last service appointment, one star is incredibly generous here. Recently brought my Q5 in for the15k service. Requested they also check the brakes as they squeaked when cold. Also, reminded the service advisor John Cosby to make sure my vehicle was washed and dried properly to avoid water spotting the paint (moonlight blue). I'll take of it he told me. When I returned to pick up my vehicle that evening I inspected it very carefully. My vehicle was in worse shape then when I brought it in. Water spotted paint and wheels, windows dirty and smeared, brakes still squealed and THEY PUT A 2 INCH LONG SCRATCH (into the primer) IN THE RIGHT FRONT FENDER! Had I not inspected my vehicle, no one at this dealership would have said a word and just hoped I drove it off the lot. When I brought this to the attention of the service advisor, he said we'll get it repaired and you'll never know the difference. I asked him why the new A7 that had just come out of service had water spots all over it, he said that was his customer and "HE WON'T LET US WASH HIS CAR". Smart guy. I hate having to learn things the hard way sometimes. If you care about your vehicle's paint and finish, do not let them wash your vehicle as they are careless and clueless about how to care for your vehicle. Speed is their only concern.The next day, I returned to speak with the GM only to be told he wasn't there. The GM is never available either by phone or in person which is very poor service. Instead, I was referred to the service manager, John Hatcher. I can only describe this guy as arrogant, defensive and uncompassionate regarding what his employees did to my vehicle. He just acted like "it's just a scratch". More to the point, it wasn't just a scratch. My vehicle had water spots on the wheels, rear bumper and front grille. When I pointed out what the wheels looked like, he never moved to look, just stood there like I was wasting his time. Arrogance! He never made any attempt to show compassion or to earn my business.So a week later, I get my vehicle back from Sterling Collision in Tustin. Scratch was repaired to my satisfaction. Upon further inspection, the repair is all they did. Audi MV only did the bare minimum, nothing extra was done to earn my business back. They didn't even replace the fuel "they" used while having my vehicle repaired. Furthermore, when I check the oil dipstick, it read about 1/4 low. They just changed the oil and filter! I wonder what else they didn't do but were supposed to.Where is the attention to detail and premium service one would expect from a premium brand dealership? It doesn't happen at this dealership yet they will send you an email requesting that you provide them a review of your service experience where they say 10 is the only acceptable score. BS! All talk and no action. Just half-assed service at premium prices.I bought the vehicle at this dealership less than a year ago and this is how they treat you. I will be taking all of my future business somewhere else from now on. You're taking your chances having your vehicle serviced at Audi MV.

I am an avid Audi lover and the Mission Viejo dealership...

I am an avid Audi lover and the Mission Viejo dealership is the best for everything. I have purchased cars and serviced my cars there and I would recommend this dealership to everyone. Denny Dong is an excellent Service Consultant. Luke Munsy is an excellent GM and John is a great Service Manager. Everyone at this dealership goes out of their way to really take care of me. They treat customers #1 and will do just about everything they can to really help you and make you feel so very special. I have worked with both Fletcher Jones and Newport Audi dealerships and the Mission Viejo is far much better dealership in service, sales and just a great customer satisfaction dealership. I would highly recommend them to any car enthusiasts and just good quality car appreicaters. Mission Viejo Dealership...YOU GUYS ROCK!!!Best Regards,Judy O ButlerCEORSI (Roberts & Sellers, Inc.)

Overall, we were floored by the sales people. The...

Overall, we were floored by the sales people. The friendly atmosphere made a buying experience a pleasure. The staff made us feel welcome. No pressure to buy. We knew what we wanted and the staff knew how to please us. As we drove quite a ways to see their inventory, they really made it known that they appreciated our efforts. We would certainly recommend this dealership to others and assure them that it is worth the effort to make the trip. The deal was really great!! Even though we don't live close by, we will certainly come back for services and eventually another Audi. Thanks to everyone on the Mission Viejo Audi team for a great experience. Adam & Roxie Wilkins.

I worked with George Estonactoc this past Friday,...

I worked with George Estonactoc this past Friday, December 06, 2013 to purchase my "pre-owned" 2011 Audi S4. Let's just say that I couldn't be happier with the overall service from this dealership, especially George! He was not "pushy" at all, which made the experience very comfortable for me and made me want to work with him that much more. After all the numbers made sense, I was in and out within two hours and I got what I wanted. I'm extremely happy with my new car and look forward to enjoying it for years to come. Thanks again for everything George!!

They are always professional, knowledgable and efficient ...

They are always professional, knowledgable and efficientThey know their job They know what customer need it I want give them two thumbs upAnd 120 % satisfy

The salesman, George Estonactoc, introduced himself as...

The salesman, George Estonactoc, introduced himself as soon as I arrived to Audi Mission Viejo. George answered all of my questions and did not hesitate to let me drive the 2010 Audi R8 that I eventually purchased. A great experience start to finish.

After test driving various vehicles, I have focused on...

After test driving various vehicles, I have focused on the Audi A5. Out of all the dealerships I have visited or worked with on-line, Mission is among the top 2. I have been totally impressed with Halleh Afshar, she takes nothing for granted and understands what I am looking for/my situation/understands my expectations. Going to dealerships is never fun, but when one visits a dealership a number of times and is consistently treated fairly without being pushy, that is an accomplishment. I recommend the dealership to folks interested in getting the best deal on an Audi.

Simon and the team at Audi Mission Viejo are great. Easy...

Simon and the team at Audi Mission Viejo are great. Easy to deal with and most importantly very transparent in the process. A great deal and no stress. This is my 3rd car purchase from them and I'd do it again. Mark-

Their professionalism and friendliness in welcoming their...

Their professionalism and friendliness in welcoming their customer from the moment you step into their showroom is comforting and contagious. They're knowledgeable and very accommodating to their customer's needs. Their determination to get every customers to walk out with a brand new Audi is admirable. Hard working group of employees!

Henry Romero in the Audi Mission Viejo Parts Dept. Really...

Henry Romero in the Audi Mission Viejo Parts Dept. Really helped me out with obtaining touch up paint for my Audi Q5 recently. He had two options for me, and got the paint to me on a very timely basis.

The service department is fast and helpful making each...

The service department is fast and helpful making each stop easy and to the point. I'm very happy with the service. i definitely don't have any complaints after a visit.

I had a great experience at Mission Viejo Audi and needed...

I had a great experience at Mission Viejo Audi and needed to share it. I wanted to take some time to speak about a few individual employees. Living out of state made purchasing a car a little more challenging, but Chris Collup made the experience seamless with the purchase of my S5. From the first email to driving off the lot, Chris was extremely helpful! He was pleasant, prompt, patient and incredibly polite. I couldn't have asked for a better experience. I had spoken with about 17 dealerships and could have gotten the car I wanted from any of them, but Chris raised the bar with his customer service skills. From working in the service industry for over 10 years, I understand what it takes to earn a customer's business and to keep that business. Those are the skills that Chris exemplified. As I went to pick up the car, I only had one day to do so. Unfortunately, Chris was at a training seminar, but he had EVERYTHING arranged for me. From a driver to pick me up, who was extremely friendly, to John who had the car ready for me. John Latko was a pleasure to work with in person. He possessed the same customer service skills as Chris. He showed me all the numbers and even dealt with my pickiness on some minor details with the car. He took his time, but was extremely efficient. He answered all questions and showed me every feature of the car. They even took care of the out of state registration for me! As I said before, I couldn't have asked for a more smooth and non pressuring experience with a dealership. These two individuals should be praised for the way they deal with customers. I will surely be back in the future for another Audi. For now, I will enjoy my beautiful S5. Thank you again!

I just wanted to write and tell everyone what a fabulous...

I just wanted to write and tell everyone what a fabulous experieve we had at MV Audi. I had originally contacted the dealer via email through autotrader. Brian Hutchinson replied to my email and provided answers to all our questions about the 2006 Audi A8. On July 27, 2013 we visited the dealership and immediately knew, that was the car we were looking for and purchased it. Simon greeted us with a big smile and made the deal happen for us. The car was to be ready for pick up July 31, but Brian had noticied that the bumper had a lot of scratches. The used car sales manager did not want us to pick the car up like that and had the bumper removed and painted. I officially picked the car up this past Saturday August 1 and the car looked AMAZING!!. Friends and family thought we had purchased a 2013, thats how clean it was. I've purchased many luxury cars Range Rover, Mercedes S550, BMW 750, but have never been to a dealership quite like MV Audi. Your dealership really goes out of their way to please customers in everyway. I will continue to purchase cars from your dealership and refer others. Thanks Brain, Simon, and Aaron the kewl finance guy.

Friendly, helpful, accommodating, and I did not feel...

Friendly, helpful, accommodating, and I did not feel pressured to purchase anything I did not need! Always will top off oil happily! Great experience always!

Eric and Dennis listened to what I needed and delivered...

Eric and Dennis listened to what I needed and delivered above my expectations! Friendly, simple and expert advice. I had my new car in 2 hours! - Highly recommended.

The most professional service we've ever received...

The most professional service we've ever received from a dealership. Informative, friendly and not in the least bit 'pushy'. Great advice on a vehicle that fitted our needs and our budget. Our sales rep, Steve was very patient with us and after sales were fantastic in preparing a second key for us as the car only had one key. I would definitely recommend these guys if you want a great service.

Anytime I have a parts issue with part availability I can...

Anytime I have a parts issue with part availability I can always relay on Mission Viejo Audi. I've had plenty occasions I've came across with parts being on back order with other dealerships when I call Mission Viejo Audi I always get a great response. Henry is very helpful anytime I call he always dedicates his time on helping with me with what I need. Best customer service, best quality of work, best prices, and the best staff out there 100% recommend Mission Viejo Audi Vanessa

Took my Audi A3 TDI for a broken visor clip, Denny took...

Took my Audi A3 TDI for a broken visor clip, Denny took care of that plus a recall on the fuel tank's filler neck and a car wash. He knows that I was on my way to work when I dropped by, so he got me out of there in less an hour. It was great.

Audi Mission Viejo was the nicest car dealership that I...

Audi Mission Viejo was the nicest car dealership that I have ever deal with. It was great working with Halleh and Ryan to get my new Q5.

Very good people,very good service,care,you feel good...

Very good people,very good service,care,you feel good like being between friends.I will come back any time.Go there and I bet any money you will be deeply satisfy.

First, the repair cost too much, and I wish I knew of a...

First, the repair cost too much, and I wish I knew of a cheap great neighborhood mechanic who could fix my Audi like it was an old VW bug. But because my Audi's engine looks to me more like a rocket ship than a bicycle, I feel the only good Audi mechanic is a factory trained mechanic, so I feel I must go to the dealer for repair. Considering I am not at a neighborhood mechanic's shop (where I can't sit on a chair for fear of getting grease on my clothes and the only magazine is last year's Car and Driver), and considering the dealer resembles a Hyatt (but is more expensive!), I think this Audi dealer is great. They are super nice. They explained everything. I think if I fixed every little thing the minute they told me it might become a problem, my car would drive perfectly and last forever. As it is my car is still fantastic. I love my old Audi. It looks new, it drives absolutely great, it has so much power (another waste of money! but ...!) (Sometimes when I accelerate and I know I'm wasting gas and money, I rationalize that I don't go to a shrink and I don't smoke, so I deserve the reward of passing everybody else on the freeway for just a few minutes!) I recommend this dealership.

Best service experience I have had at this Audi...

Best service experience I have had at this Audi dealership, and have been coming here for more than 3 years. Huge improvement over past year.

Audi Mission Viejo is over the top service. Love the...

Audi Mission Viejo is over the top service. Love the attention to detail...every employee trained how to value customer...make it a great experience. Couldn't be better!

I was extremely happy with the entire process! I stopped...

I was extremely happy with the entire process! I stopped by to look and ended up buying. I was happy with the deal, service and very friendly sales staff. Great dealership!

I can't believe I've already put on 15,000 miles...

I can't believe I've already put on 15,000 miles in only 7 months, but I knew exactly where I wanted to go for my 15K scheduled serviceAudi MV. This was my first time working with Tom and it was definitely a pleasure. I couldn't afford to wait for my A5 to be serviced so Tom quickly got me in and out with a new A4 courtesy car and had my car waiting for me first thing the next morning.Tom's a great guywarm, welcoming, honestand makes the whole dealership experience worth driving 25 miles to Mission Viejo for. He answered all of my questions, explained everything I needed in detail, and assured me this was a good place to be.Thanks!

I don't do a lot of reviews, but I'm happily...

I don't do a lot of reviews, but I'm happily providing a quick review of the service I received at Audi Mission Viejo. Had to bring my A-4 in for brakes and 45,000 mile check-up. Jorge was very helpful in identifying the service that would be covered under my Extended Warranty and ensuring that we did those things. I received a call later in the day explaining the additional service I would need for my brakes and we discussed whether certain symptoms of oil use were a problem. He explained their process in assessing whether there is an issue and how we would work together to determine and then resolve any issue.I appreciate the friendliness, the complete explanations of needed work, and the excellent follow-through.

We had been investigating buying a new car for several...

We had been investigating buying a new car for several months. We did most of our new car research and price comparison online. Our search involved dealing with several dealerships and we found the friendly no pressure experience at Audi of Mission Viejo to be a refreshing change from other dealers almost daily phone calls and emails pressuring us to buy right now. Audi of Mission Viejo's behavior toward our inquiries was different. They are professional, friendly, and non-pressuring. Instead they responded to our questions with straightforward answers instead of the all too usual gamesmanship typical of the car buying experience. The fact that Audi of Mission Viejo also had the lowest price was also an obvious reason for our choice, even though they were not the dealer nearest to our home. When we arrived to purchase the car everything was explained clearly and we were not pressured into buying any options which we did not chose. Our new car is wonderful. I told my wife every time I get behind the wheel, it is just like Christmas morning. My brother is an engineer who lives in Germany, where he works for a German company. He said Audi is the top selling luxury car in Germany. After you drive a new Audi, you will understand why this is the best luxury brand.

My experience at Audi of Mission Viejo was great. ...

My experience at Audi of Mission Viejo was great. Service was excellent and the staff was super friendly. Tom Carvalho was very knowledgeable, helpful, and honest. I would definitely recommend using Audi MV for all your Audi service needs.

Leased our new Audi allroad from Audi of Mission Viejo...

Leased our new Audi allroad from Audi of Mission Viejo earlier this year, first time customers. We rec'd a '5k svc due' reminder via email fr them that week and a scheduled SERVICE DUE light lit up on our dash.We were running errands near the dealership and decided to to see if just maybe we could drop-off our car for the 5k svc and obtain a loaner to continue with the day's "to-dos". WOW!!!- spoke with Ali, (hope I have her name correct), she said YES... no problem, bring the car right on in, (11AM on a Thursday).We pulled into the service drive 10 minutes later, met by a host and sent inside to Craig, our assigned Svc Advisor- he brought us up in the data base/we initialed the paperwork and informed that our car should be done by 5PM/open till 7PM. We then spent a few more minutes with Loan Car paperwork/just 'initials'- offered cold bottles of water for the road, then out the door to a new, clean, fueled-up Loaner... all in minutes. Craig phoned at 3:30/4PM to alert our service was complete/we hadn't even returned home yet. We topped off/fueled the Loaner and back to AUDI of MV, the cashier had our paperwork- no chgs for first svc. Craig met us in the service drive with the keys and sent us on our way/our car serviced & washed and due back in 10k mi.s or 12 months.Now, I wouldn't expect that this could happen with such ease each time our car needs service- but... the fact that it did happen this time/was able to happen at AUDI of MV deserves mention>>> it indicates to me, at minimum EVERYONE there is aiming to achieve that level of exceptional customer service each and EVERY day, for each and every customer... our visit must have included the direct efforts of at least 10+ people- so>>>Thanks-so-very-much to everyone there, WE NOTICED and we will be back!!!

Everyone at Audi is always very polite and attentive. We...

Everyone at Audi is always very polite and attentive. We usually work with Craig and he is always helpful and informative and very nice to work with.

I had a very great experince with Brian H. not only this...

I had a very great experince with Brian H. not only this time ,time in the past when my wife purchased her Audi Q5.He is a great guy to talk and finish bussiness,very profesional and very courteously.I will come back any time,grat deal!

I was emailed by Paxton telling of a great lease deal...

I was emailed by Paxton telling of a great lease deal that Audi had. Because it was such a good deal I felt that there had to be a catch so I didn't jump on it right away. After a month of emailing back and forth, Paxton gained my trust. I stopped by one day on a whim. Paxton showed me a car he could order for me and get the very next day. I said ok....the next day he sent me the credit application to do online...I went to the dealership and was out within 30 minutes with a brand new car!!! I've never had a car purchase or lease go so easy! The next day I went in to have the wheels switched out and the service with George went just as easy and fast. I've never been so impressed with a dealership or their service department.

I recently purchased an Audi R8 from Audi Mission Viejo....

I recently purchased an Audi R8 from Audi Mission Viejo. My first contacts were with Halleh Afshar. We exchanged a few emailes before i met her at the dealership. I have to say, she is wonderful. The entire experience was wonderful from our first conversation over the phone, until we closed the deal. This was the best experience i have had in buying a car. I even had the owner of the dealership, introducing himself and shaking my hand. He even gave me his personal cell phone number to call in case of ANY problem. Halleh Afshar never made me feel obligated, under pressure or neglected. After my purchase, I have been contacted numerous times to check if i have any questions. Basically in a nut shell, WONDERFULL AND UNHEARD OF

My previous dealership experiences have left a sour taste...

My previous dealership experiences have left a sour taste in my mouth but dealing with Jeff at Audi MV was very straightforward with no "games" during the whole transaction. The entire purchase happened in a short period of time and was hassle free. Even the gentleman in Finance wasn't pushy! A first for me. I will definitely visit Audi MV for future car purchases.

Very smooth and comfortable sales process. Chris kept me...

Very smooth and comfortable sales process. Chris kept me in the loop every step of the way. It's because of this that my wife and I purchased a new Q5 from them

Steve answered our questions, gave us information and...

Steve answered our questions, gave us information and descriptions of features not shared with us by Audi Newport Beach, worked hard to give us options to reach the number we wanted to be near and made the whole transaction as painless and Quick as possible! This is definitely our Audi dealer from here on out!

An Excellent buying experience

I have been searching for a specific car for quite sometime. I was able to find the car I wanted, in the color as well. Low miles for it's age (2003), and in excellent shape. We had no problem finding the dealer, was actually stunned at how well maintained not only the cars, but the building was kept in shape! I had to keep remind myself we were at a new car dealership aw well. The service was incredible. Steve helped us through all the steps and was very respectful at all times. He worked out an incredible deal with us and we really felt as if he cared. Aaron in financing was very cool to talk to and work with. All in all, I would recommend this dealer to anybody thinking about purchasing a new or used certified pre-owned car. Thanks Audi Mission Viejo!

I shopped at this dealership a while back, but a recent...

I shopped at this dealership a while back, but a recent unpleasant experience at another Audi dealership made me think that this one deserves a praise.I went there to have a look at an A4 quattro. The floor was full of customers when I walked in, but I was promptly greeted by their receptionist and she immediately signed me up for the next available sales. This first step by the receptionist already gave me a very good impression.After roaming about for a short time, the sale found me and introduced himself. I believe his first name's George. He found out what I was shopping for and located the vehicle for me. The one with the features that I wanted was in their garage so he walked me there to show me the car first. Then, he offered me a ride on a demo car with similar specs. The test drive was pleasant and I received all the information I needed without any pressure from George. Nothing elaborate, just a simple show and test, exactly what I would expect from a professional dealership.The best part was that they politely gave me a follow-up call to ask if I found my vehicle yet. I'm usually just annoyed by sales calls, but I wasn't bothered by this one at all. At that point, I already bought an A6 CPO that was only available elsewhere and the lady still congratulated me with the purchase.If my experience with my current Audi turns out well, then I'll shop for another Audi again at Mission Viejo.

Certified Pre-Owned Shopper

Was able to get a great deal on a certified pre-owned. I Would recommend this dealership if you are looking to buy a used or CPO vehicle.

Great Experience!

Our experience with Audi MV was great from beginning to end! We were originally in the market looking for another BMW, but were curious to see what all the hoopla was about for Audi. After visiting Audi MV, we were sold! Their honest, friendly service along with their excellent product made it an easy to decision to make the switch. KC was the first to greet us. She was knowledgeable and super helpful with finding the right car for us. We went on a few test drives and from there it was pretty much a done deal. We weren ready to make the purchase at the moment, and put the process on hold. KC was really great at keeping in touch and keeping us informed of the options they had in stock. On the day of our purchase, we worked with Wice who was a true pleasure to work with! He was funny, friendly, honest AND he worked out an awesome deal for us! Working with their finance department was surprisingly painless, too. We got our paperwork hammered out fast and there were no surprises. All in all, we absolutely loved our experience with Audi MV. Thanks KC, Wice and Aaron!! =)

Our experience with Audi MV was great from beginning to...

Our experience with Audi MV was great from beginning to end! We were originally in the market looking for another BMW, but were curious to see what all the hoopla was about for Audi. After visiting Audi MV, we were sold! Their honest, friendly service along with their excellent product made it an easy to decision to make the switch. KC was the first to greet us. She was knowledgeable and super helpful with finding the right car for us. We went on a few test drives and from there it was pretty much a done deal. We werent ready to make the purchase at the moment, and put the process on hold. KC was really great at keeping in touch and keeping us informed of the options they had in stock. On the day of our purchase, we worked with Wice who was a true pleasure to work with! He was funny, friendly, honest AND he worked out an awesome deal for us! Working with their finance department was surprisingly painless, too. We got our paperwork hammered out fast and there were no surprises. All in all, we absolutely loved our experience with Audi MV. Thanks KC, Wice and Aaron!! =)

We had some work needed on our 2012 Q7. We went a first...

We had some work needed on our 2012 Q7. We went a first time but they did not have the piece. They ordered the pieces and we went in for the repair a second time. After a 2h wait, we were told that the pieces ordered were in fact the wrong one. We we complained that they had made us waist a whole morning for no good reason, they said that they would come install it at our home. The person who came had the wrong pieces and could not do the work. They now have to order the missing piece (third round) and we will need to go in for repair. This level of disorganization does not reflect well on a luxury brand like Audi. It makes me wonder if this is the reason for which Audi is under-represented in Southern California compared to NY. If this is what we should expect going forward, we are not buying any other Audi.

Was able to get a great deal on a certified pre-owned. I...

Was able to get a great deal on a certified pre-owned. I Would recommend this dealership if you are looking to buy a used or CPO vehicle.

Mike has been very helpful and I really appreciate his...

Mike has been very helpful and I really appreciate his assistance. The salesperson I dealt with was unexperienced but Mike (sales manager) has helped to resolve any issues I had. Craig in service has also gone out of his way to make sure I am sastisfied.

VERY pleased with this dealership all around. I have...

VERY pleased with this dealership all around. I have been to other Audi dealerships but it has never felt like this one. NO PRESSURE. Love it. Would definitely give them my business again. Their service is very good too.

We purchased a new Q7 and used A8, both this year. We had...

We purchased a new Q7 and used A8, both this year. We had such a great experience (so we thought) with the sales person on our first purchase that we returned to her for our second. She neglected to disclose that the used vehicle was a loaner for the dealer. She apologized but really, she shouldn't sell used vehicles if she doesn't know the history of the car. We bought the car because my husband had his heart set on it, but still, it left a very sour taste in my mouth. The rest of the dealer staff are friendly and professional. I've had minor issues with the Service Dept. but they take care of their mistakes with a smile on their faces. It's overall a good dealership. Just be wary of used cars...

15 September 2011 I am pleased to be writing this...

15 September 2011 I am pleased to be writing this review of the people and the service I found at Mission Viejo Audi. This is the second time my family has been able to enjoy the quality and benefits of owning a Mission Viejo Audi, and it will not be the last. Our salesperson Halleh Afshar has been a blessing for us each time we have come to Mission Viejo Audi. Halleh is fantastic in her knowledge of the products and in listening to the needs of the customer. When we explained what we were looking for, it was no problem for Halleh to find a number of vehicles on the lot for us to look at and to take on a test drive. Halleh is very familiar with the features of each car and the differences between the models. She is quick to cut through the trouble of finding other vehicles if we had desired that as well. Halleh makes you feel like it is not a chore to buy a new car, but rather a pleasant experience. When car dealers advertise no high pressure sale tactics, it usually is not true. With Halleh and Mission Viejo Audi, the last thing on my mind was the pressure to buy. This is true not just on the sales floor, but also to sales managements Eric Hunter. Eric and Halleh both did all of the hard work for us. All my family and I had to do was relax in the comfortable showroom and enjoy the complimentary refreshments while we waited for the paperwork to be done. Most people will tell you that the paperwork part of buying a car can be more than a little distressing. Aaron MacSween in the finance department also made this part a breeze. He handled any and all parts of the transaction with ease and professionalism, just as he did the first time we purchased from Mission Viejo Audi. Jorge in the service department has always been there for us and our car, and in the few times we have had maintenance service work done we have always been offered a loaner car. This has made my familys life easier, and the speed and quality of the work performed by the Audi technicians has always been great as well. Prior to owning an Audi, I was convinced that other car makers produced more value for the dollar. Since purchasing our second Audi from Mission Viejo Audi I am seeing that the true value is not just in the car itself (believe me, the car is exceptional on its own), but also in the quality of the sales staff, the financing staff, and the vehicle service staff. The entire experience has been a pleasure, the staff is courteous and professional, the service is excellent, and the quality of their products is outstanding. Despite the fact that we could have chosen an Audi dealer closer to our home, or even another brand of car altogether, we will continue to make Mission Viejo Audi our choice. Heres hoping that others will enjoy their experience as much as we have. Respectfully, Michelle and Kirby

We just completed purchase of a new S4 and we had a...

We just completed purchase of a new S4 and we had a wonderful experience at Audi Mission Viejo. The staff were extremely helpful and attentive to all of our needs. They listened to what we wanted and worked hard to serve us. John knew every detail of the car and took a ton of time to demonstrate the particulars of the car. He stayed late for us since we couldn't get there until after work. He even took us for a second test-drive to make sure we understood all the features. The financing process was quick and they answered our questions thoroughly. I would highly recommend this dealership and the internet sales team in particular. They were no-hassle with the price and very responsive to our calls.

Great sales and service staff. Respectful of my time. No...

Great sales and service staff. Respectful of my time. No hack sales routines. Ongoing maintenance visits are prompt and reasonable. A real pleasure to do business with.

I went in here to look at an A5. I have already done my...

I went in here to look at an A5. I have already done my homework and knew where I would have comfortably driven off the lot with an A5. I already had my down payment and all required paperwork ready. I get on the lot and start looking around and nobody even greeted me. I went to the receptionist and asked for more information on the A5. When she goes to the sales man (his name was George Sanchez or something like that, I through away his card in the parking lot) he arrogantly looks at me as if I wasn't even worthy of his angelic inventory and grabs a brochure and his card (as if I would ever buy from an ats$hole like him) gives it to her. He never even came up to ask me any questions or to find out why or what my needs were. It was an extremely belittling experience and will never go back there again. Little did that arrogant salesman know I was ready to buy........he also had one of the dumbest looking haircuts I have ever scene in my life so obviously the guy has poor judgment.

We were searching for a midsize car, looking at the Q5 as...

We were searching for a midsize car, looking at the Q5 as well as other brands, and we were not sure what we wanted. Steve was incredibly helpful in giving us the information we needed to ultimately decide on an Audi. He emailed us on a regular basis to let us know what vehicles he had or cars that he would be getting soon, which kept Audi at the forefront of our choices. We would definitely recommend this dealership, and the brand, to people.

My experience was great - Chris and I had worked out all...

My experience was great - Chris and I had worked out all of the details before I drove out to the dealership - once I arrived, there was no changes to the deal and things went very smoothly. I leased my previous Audi from Chris when he was at his previous dealership and based on my experience with him, I wanted to worked with him again - I'm a huge fan of Audi's and as long as I'm satisfied with the product, Chris will be my Audi salesperson. Thus, as long as he is at your dealership, your dealership will be my dealership of choice.

I came to the dealership to figure out my options on my...

I came to the dealership to figure out my options on my current lease and they put me in a brand new car in a matter of an hour. All of the associates I dealt with were helpful, informative, and honest. I would highly recommend this dealership to all of my friends and family.Thank you!

I dont normally write reviews but I thought my...

I dont normally write reviews but I thought my experience with Audi Mission Viejo deserved to be shared. I dont like visiting car dealerships and have had pushy sales people try to take advantage of me in the past, so this time I requested information on the internet. Brian Hutchison responded to my request immediately, and since I was still on their website when he called, he was able to show me around their site while we were on the phone which was very helpful. After a couple of phone conversations I visited the dealership to see a pre-owned A4, which ended up being exactly as described and in immaculate shape. I didn't walk in ready to purchase on the spot, but was given all of the information I needed to make a decision and went for it anyways I couldnt be happier! The car was cleaned and filled with gas while I was finishing my paperwork with Aaron in Finance. Brian and the team of sales people all made me feel at home and I will definitely be returning in the future for service and future purchases. Thank you again Brian!

The overall experience was pleasant and painless. There...

The overall experience was pleasant and painless. There was no pressure the salesman and the manager were refreshingly knowledgeable and informative and I didn't feel the typical pushiness associated with the car buying process. I came in prepared on what was a fair price to pay and was agreed on very quickly with no last minute throw ins or add on surprises. Quality of the car is awesome - so between that pricing and service I have zero complaints. I was prepared for a battle but it wasn't like that at all. And it didnt take forever to get the deal done. overall satisfied!

After several rather frustrating visits to other Audi...

After several rather frustrating visits to other Audi Locations throughout Southern California I was extremely impressed with the selection, service, and professionalism of Audi Mission Viejo. My salesmen, Chris Collup, provided me with poignant answers to all my questions. He has earned my appreciate and future business. Great Job Audi Mission Viejo, many thanks to the entire team, specifically Mr.Collup.

To be honest, I dread having to buy a car- going into a...

To be honest, I dread having to buy a car- going into a car dealership and dealing with the stereotypical salesmen. But my experience with Mission Viejo Audi really changed my perspective on the car buying processes. I was greeted by Steve Hansler- I told him that I was interested in a new A4, so he started by showing me what they had available in stock. The entire time he was very informative, but what I liked the most is he wasn't pressuring me into anything. He was very aware of my likes and dislikes of certain features and respected that. I didn't buy on my first trip because I needed to think about it, again Steve was awesome and wasn't trying to force my decision. I did my research, went and looked at other makes and models, but no where else did I receive the amazing treatment that I did at Mission Viejo. I really felt like I got an awesome deal, and at the same time had such a good experience with Steve. I highly recommend both Steve and Mission Viejo Audi.

I had been looking into buying either an Audi Q5 or Honda...

I had been looking into buying either an Audi Q5 or Honda CR-V for quite a while, almost 3 months. I had talked to Chris Chavez at the beginning of my search and knew from our very first conversation that if I chose the Audi, there was no other dealership and salesperson I would want to work with. I only buy a car every 6-7 years, so spending $40,000+ on a new car is quite a decision. Never during the 3 months it took me to make up my mind was Chris pushy, nor did he write me off because I did not purchase at our first meeting or because I was also comparing such a less expensive "alternative". Instead he was patient and informative, providing me with any and all new information about the Q5 he happened to come across.When the time came that I decided on the Q5, I called Chris and of course he was delighted to hear that I had picked the Audi. I knew from all of our conversations that the Q5 was in EXTREMELY limited supply but as luck would have it, the EXACT car I wanted was in stock...it was fate! I discussed the car and the pricing with Chris and we quickly reached an agreement! It was the easiest and most stress free negotiation I have ever experienced. We discussed when I could come in to do the paperwork, it turned out that the only day I was free was supposed to be Chris' scheduled day off. In appreciation of all the months of assistance, I told him that I could rearrange my schedule to complete the transaction another day and he insisted that it was no inconvenience to him at all to come in on his day off..."thats what I'm here for," he kept telling me! The day that I was going to pickup the car, the weather was not the best as it had started to rain and still Chris came in on his day off, despite my offer to reschedule, and made sure that the car was spotless and completely ready for my arrival. He also made sure that he had all of my information in advance so that when my husband and I arrived at the dealership, all of the paperwork was prepared and we were into finance within 10 minutes of arrival. Once in fiance, Aaron was a complete professional. He made the usually dull process of signing contracts a lot of fun and we were happy to laugh and even purchase a few additional items from him. We felt very comfortable with his explanations and professionalism and hope that he is still there when we purchase our next Audi, which will likely be an S5 to replace my husband's BMW M3! I want to extend my sincerest gratitude to Chris Chavez, Aaron, and the rest of the team at Audi Mission Viejo for making the purchase of my new Q5 the best experience I've ever had buying a car!!

After two months of looking for a new car, my wife and I...

After two months of looking for a new car, my wife and I decided on an Audi A3. We worked with a couple of North San Diego County Audi dealers, but were not satisfied with their car selection and sales service. On Super Bowl Sunday we decided to visit Mission Viejo Audi. Our experience was very good. Greg Duncan, the Director of Internet Sales, greeted us upon arrival and introduced us to a Sales Rep. We looked at a wide selection of vehicles, test drove a few cars and decided on the A3 that we liked the most.Because of a paint flaw on a door trim we were unable to take delivery of the car that day. After some unexpected and disconcerting lack of follow-up by our original Sales Rep (who will remain nameless), Greg Duncan and Eric Hunter (Sales Manager) introduced us to John Latko (Sales Rep). To say the least, John was a true professional in every sense of the word. He spent nearly three hours with us going over the car, fixing a "locked system", picking out accessories, etc. My wife and I can't say enough positive things about how John helped us out. If he's as good with his follow-up and help in the future, he can expect our business for many years to come.

Worked with Henry Romero in the service department. ...

Worked with Henry Romero in the service department. Excellent service on multiple visits. Best prices and a genuine willingness to assist in any way possible. Would recommend this dealership to anyone shopping for either a new Audi or having routine maintenance completed in the OC. Alan

My experience at Audi Mission Viejo couldn't have been...

My experience at Audi Mission Viejo couldn't have been better. The Fleet Sales Manager David Brundage was so friendly and accommodating that it made my entire car purchasing experience enjoyable. He was also very knowledgable and was able to help me select the best vehicle for myself. Aaron MacSween was the Finance Manager who helped me with the final paper work and was also able to inform me on the Service and Care packages available through Audi. I would definitely recommend Audi Mission Viejo to friends and family and I know I will be back when I am ready to purchase another car in the future.

We live in SJC and, because of a friend's connection, has...

We live in SJC and, because of a friend's connection, has initiated discussion with a dealer considerably further from home than Audi MV. After some significant frustration over more than a week with that dealer, we concluded that discussion and then had very little time to acquire a car for our daughter's birthday. Dave Brundage and the team at Audi MV were incredibly easy to deal with, secured the car we wanted, in the color and with the features, offered a very fair price, and delivered a clean, detailed car, ready to go at the time required. In a day when "service" and integrity are too often lacking, we found both in abundant supply at Audi MV. Everyone we met walking through the show room was great. The customary deal "crunch" in the finance office at final signing was completely missing - the options were explained to us and we were allowed to make common sense decisions about what we wanted and what we declined. All in all, an outstanding experience from a dealership that does business the right way for us.

This is the second Audi A6 that I have purchased from my...

This is the second Audi A6 that I have purchased from my salesperson (Halleh) and Mission Viejo Audi. the dealer was fair and up front with the pricing, Halleh was friendly, efficient and professional as was their finance manager. I got the exact car that I wanted at a fantastic price. I could not be more pleased with the entire purchase procedure and would not hesitate to recommend this dealer and sales person to friends or family.

Great dealership. Everyone is always friendly and...

Great dealership. Everyone is always friendly and helpful.Every time I go in my service consultant, Denny is ready for me and will go out of his way to be sure that I am happy.There is a dealership right by my home but I drive 30 minutes away to go to this dealership for their great service!

I would definately recommend MV Audi, the service dept....

I would definately recommend MV Audi, the service dept. is ALWAYS very helpful and knowledgeable. Everyone I have dealt with there has always been very friendly and respectful. I feel that I have always gotten a fair price on work that has been performed. They are a great group of people and I would definately recommend them, A+++++ all the way!!!

Had a great experience in purchasing a new car at Audi...

Had a great experience in purchasing a new car at Audi Mission Viejo.Friendly, knowledgeable and helpful team.Purchase price discussion was pleasant and straightforward - no haggling.Would recommend to anyone in market for an Audi and am very happy with the car.

Jarrett was very kind and helpful. When we asked our...

Jarrett was very kind and helpful. When we asked our questions about the vehicles, he had very clear information for us. He really knew what he was talking about and it was evident that he knows his work. We appreciated his help and would return to him in the event that we decided to buy!

Wonderful service and experience. I shopped all around...

Wonderful service and experience. I shopped all around Orange County and LA county and found Mission Viejo to be straight forward and easy to work with. Jared really took the time to know what I wanted and what was really important to me. Loved the service guys I was introduced to as well.

Jarrett was very knowledgable and answered all the...

Jarrett was very knowledgable and answered all the questions i had. He seemed to know alot about cars so it helped when i was trying to compare them. Walked away feeling really great about the dealership as a whole. I would recommend this dealership to anyone i know.

Every time I went there to have my car repaired I would...

Every time I went there to have my car repaired I would spend several hundreds to thousands of dollars. The problems never got fixed. I kept going back only because of convenience and I regret it. The last time I had another problem with my A6 I decided to go to Newport Beach despite the distance and the staff there was nicer and had better integrity. I will never buy another Audi (I've had so many electrical issues with mine) and I hope I will never have to go back to Audi in Mission Viejo. I find that even the President or owner of this dealership does not know how to treat customers with respect they deserve.

I've visited Audi Mission Viejo due to several positive...

I've visited Audi Mission Viejo due to several positive recommendations from friends--one being an owner of an Audi R8, who didn't buy it there, but raves about the service at Audi Mission Viejo. Now...I've been researching the purchase of a new lease for about 4 months now, and have been in regular by weekly contact with Ryan Beavers at Audi Mission Viejo the whole time--along with several other dealerships in the South California area. Ryan was by far the most helpful, friendly, and patient of all dealers I have *ever* worked with--he was very informative and honest in all our conversations (email, phone, and in person)... The good thing about the email conversations, was there was no salesman pressure as you would get in person. And, of course with email, you have the luxury of verifying any claims--this was great. Ryan honestly answered all my questions through email stating exact figures, things that other salesmen would only disclose in person, usually inflate by exaggerated margins--mind you I verified all his figures on audiforums.com and http://townhall-talk.edmunds.com/direct/view/ed_displayMakeRelatedDiscussions!make=Audi, and his quotes were top notch.In addition, Ryan went out of his way to get several standard fees removed, which he got in a bit of trouble for... PLUS, if that wasn't enough, he gave me his window tinting freebie from "A Terrific Tint", worth $250, BOOM! nobody does that!--btw they did a great job www.aterrifictint.com . Anyhow... Bottom line... Ryan Beavers was super great to deal with.... From all the quotes I got from other dealers, Ryan was the one who gave the cheapest (by a minimum of $100+ less per month) than all the others... plus he got rid thousands of dollars in regular fees, AND paid for the last month of my lease....And it's fair to mention that after I got Ryan's really great quote, all the other dealers magically wanted to match it (when their initial quotes were basically really inflated).... And I also spoke to an Audi dealer in Texas that my friend personally knew (who verified that the deal I got from Ryan was excellent, and he couldn't do any better).

After being given the run-around by Mercedes, we decided...

After being given the run-around by Mercedes, we decided to go to the nearest Audi Dealership to trade in our car for a certified pre-owned car. Halleh was very friendly and assisted us with trading in our car even though we had quite a bit of upside down value. She explained the process very thoroughly and kindly and answered ALL of our questions. We were very happy with the service we received.

I have always been very pleased with the service...

I have always been very pleased with the service department at Audi MV. I took my used A4 cabriolet (CPO) in for a service, and while there, mentioned some small problem I was having with my top. (I don't even remember what it was!)When I went to pick it up a few days later, they not only had performed the service as expected, but I had a brand new top on my Audi!I have never purchased a car from them but have walked in and out of the sales gallery many times. I have never been hassled, in fact sometimes had a little trouble finding a salesperson to ask a question.I wish I could remember the name of the guy who takes the cars in for service. I think it is Jason; but whoever he is, he is very friendly and professional.

The team at Audi Mission Viejo are very well trained and...

The team at Audi Mission Viejo are very well trained and knowledgeable about the product they sell and service. More over, they are not just typical car sales people that want o get the deal done, add in as many extras as possible and get you out the store. They make you feel like part of their family, and as a family-owned dealership, you can really feel that they are not part of a huge group. The owners Matt & Scott are more often than not on the premisses and will always great you with a warm smile and hand shake. Audi Mission Viejo is without a doubt the best place to purchase or service an Audi. We have bought 4 cars from them, and there is no reason why we will stop buying from them.

I was very pleased with the service I received,...

I was very pleased with the service I received, especially from Paxton and Aaron. Paxton was the epitome of professionalism, providing all the information I needed to allow me to proceed through the process of deciding that the car was right. The entire process was efficient, smooth and hassle free. It appealed to my engineers process oriented nature. I never felt anything but at ease during the time I sent in the facility. Paxton even went the extra mile to get me a spot repair kit to take care of a small paint flaw and changed the tag fillers to ones that pleased my wife. As the car is for her, anything that made her happy was key; and believe me when I tell you she is ecstatic. I think she grins now even in her sleep. Aaron too was of great assistance in discussing financial arrangements and never made me feel rushed or pressured even though this was basically a cash sale. The time I spent with him was very pleasant.As I just purchased the car, I am unable to rate anything but the purchase experience.

We are long time Audi owners(having bought 3 A8L's), and...

We are long time Audi owners(having bought 3 A8L's), and were excited when we heard that Audi was opening a new store in our hometown. We had been taking in our cars for service to them over the last couple of years, and received exemplary response from everybody at the dealership! So when it came time to replace our 2006 A8L it only made sense to give their sales team a shot and buy locally. I contacted a gentleman by the name of Ryan Beavers through the internet, and set an appointment to look at one of their existing cars. Ryan was very helpful in pointing out the features of the new model, and he was quite easy to work with once we decided to make the deal. We negotiated the terms quickly and without the usual new car sales back and forth with the "manager". He got the paperwork printed up swiftly, and were out in a very reasonable time period. He even called me up within a few days to see how I was enjoying my new car.I have been considering getting an A4 for my daughter, so I called Ryan again to see what was available. As before, he was very helpful and I will definitley work with him if we decide to go with another Audi.

Horrible bully tactics. Salesbully I dealt with was RYAN...

Horrible bully tactics. Salesbully I dealt with was RYAN BEAVERS. If you have to go to this dealership steer clear of him. Wouldn't let me test drive any car before I told him FOR SURE that I would sign that day. Called me a mooch for trying to get a better deal. Held up pics of his baby in front of me as I was deciding whether I wanted the car, telling me "she won't eat if you don't buy the car." Even if he was joking, this behavior was disgusting. He called me a liar b/c I had said I would sign that day if I got a good deal. This deal was HORRIBLE. Within 15 minutes after I walked out after being thoroughly insulted by this loser, I found a deal for the SAME EXACT car at another dealership for $150/mo less. Horrible experience.

Good prices, good service and attentive assistance, all...

Good prices, good service and attentive assistance, all with good cars, Audi MV is a winner. The rep we used to buy two Audis, an A-6 and an A-4 Cabrio, Paxton K, is the best car saleperson I have ever used. I'll come back to Audi Mission Viejo for my next car too.

If you're not willing to pay full sticker or "maybe a...

If you're not willing to pay full sticker or "maybe a couple of hundred off" then look else ware. As soon as I asked what the base price on a 2009 A4 was, I could tell I hit a wall. All of a sudden my "new friend Greg" turned into a smug smartass. Although, he did offer to give me a great deal on a 2006 "used" A6. When I told him I wasn't interested in buying used he said "if your looking for bargains your in the wrong place, duuuude" what a PUNK!!!!

Horrible rotten dealer. If you're not willing to pay full...

Horrible rotten dealer. If you're not willing to pay full msrp and don't like cocky ahole salesmen, Go anyplace else!!!!!!!! I was basically chased of the lot for asking what the base price was on an entry level A4. I already knew what it was, but I wanted to let the sales guy know that I wasn't going to be taken got paying full sticker.

DO NOT BUY A CAR FROM AUDI MISSION VIEJO THEY ARE THE...

DO NOT BUY A CAR FROM AUDI MISSION VIEJO THEY ARE THE WORST AND DISRESPECTFUL TO CUSTOMERS!After the runaround that I received from the sales department (different pricing by phone and internet, I went to Audi Mission Viejo to get a final price on an Audi A6. After being there for over an hour, I got a final price from the sales manager. Thought I was making headway just because the manager got involved but watch out for the finance person. That's were they try and get you. If you are not finance savey watch out for those numbers they hand you and what they roll in the deal. I ended up walking out after spending over 2 hours at that dealership and was accused by the Matt Gunderson( I think he owns the place) of having an attitude of a typical "South County" buyer. It looks like it is a team effort to insult a customer at Audi Mission Viejo. But they are not the only dealer in Orange County. I headed straight to commonwealth Audi in Santa Ana and leased my car from them they were great and very honest. I dealt with Ken babineau he was the best.

Very nice and attractive dealership, and very efficent...

Very nice and attractive dealership, and very efficent people.They offered me a good trade-in for my vehicule (equivalent to what CarMax offered), and made the sale of my new car very smooth. They also offered a very good discount for the new car. I have been visiting 2 other Audi dealers during my purchase process, and though Audi Mission Viejo was far away from where I live, i did prefer this one.I am surprised to read bad comments on this dealer ship. These were a year ago, things must have greatly improved then !

HORRIBLE Customer Service!!! I was blatantly & admittedly...

HORRIBLE Customer Service!!! I was blatantly & admittedly discriminated upon by Craig Abelta & Ken Collins. After arriving for my 7am service appt & being told there were no loaner cars available(even though requested at the time of making the appt), I watched another customer come in, ask for a loaner, get one & DRIVE AWAY! When I complained, I was told - "DO YOU KNOW WHO THAT IS?? HE IS A PERSONAL FRIEND OF THE OWNER!!" So apparetnly...the "no loaner cars available" only applied to me...

I was promised a $1,000 cusomter assistance check to...

I was promised a $1,000 cusomter assistance check to lease my new Audi because I was turning in my old Audi early, and since I was turning it in early I was going to be out about $1,000. In order to make the sale Jason Warren the Sales Manager promised me a $1,000 check. It has been approximatly 3 months, Jason Warren has left the dealership and the dealership is now refusing to pay me. I have since learned that Jason and Audi of Mission Viejo have a history of this type of fraud.

My first experience with this dealership was when I made...

My first experience with this dealership was when I made a offer on one of their vehicles. Less than 2 days later I found out that they had not told the truth about their bottom line. I tried again later and found that they are consistent in not telling the truth. When I asked for an explanation regarding what they told me over the phone and what was published in the Autotrader, they did not even respond.

i would recommend going to see this dealership. its a...

i would recommend going to see this dealership. its a beautiful facility. the salespeople were responsive and courteous.the only drawback was they thought i was a complete idiot when it came to lease pricing.if you plan on purchasing, by all means go there. if you plan on leasing, you better bring your lease calculator with you.commonwealth audi is not the most exciting place to look at. however if you want a deal, they seem to be the most honest.

I recently leased a new A4 Avant from MV Audi. When I...

I recently leased a new A4 Avant from MV Audi. When I arrived for my first test drive appointment, the car was ready and waiting, so was a couple of lease quotes.The test drive was very good, the sales person obviously knows his products. I went home to think about the possible lease and returned 2 days later for a second test drive and to finalize the deal.At no time was there any pressure whatsoever. Everyone I met at MV Audi treated me with respect and made me feel welcome and like a valued customer. I can highly recommend Audi of Mission Viejo.

Very Professional. I dealt With Sam the General Sales...

Very Professional. I dealt With Sam the General Sales Manager he greeted me and my wife personally .He didnt pressure us into the "buying the car today " program. We ended buying an A8 Long Wheel base from them . Although I Live in Newport Beach I didnt want to deal with Newport Auto Center or Commonwealth , One is a Bentley dealer and if you dont have a Bentley they ignore you and the other is a VW dealer . so I felt like I was treated like a VW customer.
and Mission Viejo was the only Audi dealer that offered free carwash