Audi Des Moines

Great customer service

George Meza was determined to fix my key FOB. I also love that AUDI gives car washes and interior cleaning w/the oil change...a BIG plus to customer service!

Great experience, knowledge and friendly!

Great folks. Have bought several cars from George there and he's always great to work with - knowledgeable, friendly, honest, and never pushy.

Great service department

Service department is fantastic. However, I would never purchase a car from this dealership.

Poor service

I took my Audi Q3 in for 25,000 mile oil change and tire rotation on Thursday 9/15. I was informed my vehicle also was due for a software update which was performed. I live a little over 1 1/2 hour from Des Moines so visits are a full day. On the way home I noticed that the " inspection due" light was on as well as the tire pressure monitoring system light which prompted me to check all 4 tires and reset TPMS. I called but everyone was gone for the day. I called about 8 the next morning and was told possibly technician forgot to reset but would check and call me back. I also mentioned the speed display was different but was told probably update and to play with it. no one had called back by 4 so I called back but got the machine even though it said they would be there til 5 and left a message. On Saturday I had a message about my satisfaction with my visit but not a call from the sevice department. When I called back about 1:30 I got the machine and left another message. On Monday I did receive a call back and was told possibly the update caused the alerts and I could bring it in. With a 1 1/2 hour drive to Des Moines that was not something I opted to do. I will have to have my tire pressure checked locally and reset the monitor but the "inspection due" light will have to stay on since only an Audi dealer has the scanner to change it. The staff while I was at the dealership was fine but I definitely feel the followup service was lacking and unprofessional.

Improvements needed

Came to the dealer with intention of trading '13MDX Advance FOR A '17MDX Advance. My previous salesperson moved out of state (last 2 Acura vehicles). New salesperson ok, but the GM had the only Advance '17MDX and didn't have the keys to get in. However, this demo vehicle is for sale. Salesforce was indifferent to my request, acted like I couldn't afford the vehicle anyway (I'm a cash buyer!!). So, I was not allowed to sit in/test drive. I do not tolerate arrogance from someone I'm trying to work with. Unfortunately, I'll have to take my business elsewhere. NOTE: had similar issue in late 2012 with this dealer. Bought my '13MDX from a dealer in another state. At least the service dept is decent.

How car buying should be

Buying a car from a distance can be challenging. George worked with my friend Brian who lives in the area, which allowed me to get the car I wanted in a compressed time frame. The Delivery experience was first rate both in facilities and in George spending time with me to make sure I was comfortable with the features in the car.

Audi A4 10k Mile Service

This visit was for the 10k complementary mile maintenance service. The facility is very nice and the service staff were friendly and explained the process.

Very Satisfied

We have been treated very professionally when we walk into Lithia. They go over and above to make us feel comfortable and taken care of.

Wonderful service on our Audi Q7!

Had loaner vehicle for us to use & had our car finished at promised time!!! Very pleasant lounge to enjoy if you just want to stay for your service work.

Good customer services

Good customer services. People are very freindly. Paperwork takes longer than i expected. Price is a little higher than i expected. But overall good experience.

John Bilek

Bob was a great salesman. He answered all of my questions accurately and was extremely professional. I will be buying an audi again. Great value. The Des Moines dealership was tidy and clean. They also gave

new car - love it

Got exactly what I ordered and everything that I expected.

Logistics Manager

Your people are friendly and greet you with a smile. When i step out of my car they offer a warm welcome. The check in process is very quick and efficient. I love that they clean and vacuum the car. That really makes my day. This is the true WOW experience. I love doing business with you.

Happy with Service

I was very happy with my overall experience having my battery replaced. The car was washed and vacuumed! That was a nice surprise!

Overall Good Experience

I went for a service.They took me in right away and the work was done to my complete satisfaction.

Enjoying the new 2013 A7 CPO

I wanted to trade in my 2010 A4 and I worked with Rob on getting our used A7. He has been great to deal with and very helpful during this the whole process. We are in the process of getting a few items resolved right now, but I'm sure it will be fine. We are very happy so far with the car and I am glad to work with Audi of Des Moines.

A6 2.0 Quattro

The sales person, Jaide was fantastic!! Highly recommend her.

Jed Harms

I have done business with this dealership for a long time.they never disappoint me

Alex Miller review

I don't have anything specific to say other than I had a great overall experience and so far, my car is doing much better. trans flush and plug replacement was done promptly and professionally and the service advisor was excellent!

Love my new Q3 Audi

The salesman (Paul) was very knowledgeable and professional and answered all my questions. The experience was very pleasant; at no time did I feel pressured or pushed into any decision.I felt I got a great deal and am very happy with both the car and financing.

Audi of desmoines

Had a good experience buying my q5. Tyler was great to deal with and a very easy sales experience. Haven't driven the new car a lot but seems great so far.

Professional experience

The sales team was responsive and provided detailed and timely information concerning the car we were interested in. At no time during the process did we ever feel like we were being "sold" or pressured. Rob was focused on educating us about the vehicle and helping us make the best decision for our situation.

Great experience and sales man!

My family had to buy me a new car and it wasn't planned at all. But our salesman George was so great in meeting our car needs right away! He even had a car transferred in from the Ames lot for us. I just felt very well taken care of and valued.

AUDI of Des Moines is a wonderful dealership!!

Best car buying experience of my life. Brent and the rest of the sales staff at Audi of Des Moines are great!! Vehicle was ready as promised and Brent did a fantastic job explaining the hundreds of features on my new Q3! Thanks so much.

Recent purchase

Anthony and Brad met their commitment to me that they would do everything they needed to earn my business by making this the easiest car buying experience I have had. Tyler also put me in touch with Brad for my return visit so I could finish my purchase.

Oile Change + Clean Car Even in the Winter

I haven't seen my vehicle this clean since the first snow fell this year.Went in for an oil change and the car looked great afterwards. They gave me a clear and precise breakdown of the services performed and an overview of the condition of other components that weren't serviced.

Great Service Department!

The service department team was amazing. Not only did they have the oil change for my car done, they had it washed and vacuumed. The overall experience was great. Definitely will bring my car back again for its next service visit.

Great Service Experience!

New facilities are clean and modern. Service was helpful and supportive and took time to explain repairs. Great overall experience.

Excellent service

Recently leased a 2015 A4 and brought it in for the initial 5000 mile scheduled maintenance. The service department could not be easier to deal with. The appointment worked perfectly with my schedule, and the work was done well ahead of time. I really appreciated getting my car washed at the end! I will not be going anywhere else for maintenance.

Used Ford Edge

Everyone was very friendly to us and made us feel comfortable. They worked with us to make sure I got a fair trade amount for my vehicle. They also worked with me to make sure I could afford the vehicle. The vehicle had foggy headlights-which was taken care of a day after I purchased by their service department. They gave me a loaner free of charge during this process. Such a pleasant and smooth experience. I will recommend them and will be back!

Great Experience

Our experience dealing with Brent began by email. He was very prompt in responding to our questions about vehicles we found on the website. Once we came in to test drive and select a vehicle, he was very friendly and helpful throughout the entire process. Definitely recommend Brent and Audi Des Moines to others looking to buy a new or used vehicle.

New Car

Purchased a brand new 2015 VW Jetta. Brad Ernst was the sales associate that helped us with the purchase. Very professional and got us what we wanted.

Audi S3

I worked with this dealership from out of town as they got me a better deal than my local dealership with just a phone call. They even delivered the car to me free of charge.

Great sales team

Brad was great to work with on the trade of our old Q5 for a new one. Very pleased with the entire experience. We got a fair value on the old car and they had a superb selection of new cars to pick from. We ended up with exactly what we wanted.

Excellent experience

Brad Ernst was a very pleasant and helpful salesperson. I would recommend Brad to anyone looking to purchase a new or used vehicle. We purchased a new Audi Q5 . We love the look and the way it drives.

great buying experience

Tyler was great...very helpful and knowledgeable. He was honest and fair. He took time to make sure my questions were answered and that I was comfortable with the car I was buying. He took time and didn't rush the process. The dealership was nice...I felt comfortable and I had a positive experience there.

Great service.

Got a quick approval and Brent went above and beyond to help me out. Great job handling and while car has a few issues, overall pretty happy.

Pleasant experience!

Just bought a (used) Certified Audi with Audi Des Moines last week and had a great experience working with George and Brent. I drove several hours to get to the dealership so it was a long day but it was worth it! They're undergoing some remodeling but were very accommodating and Chris from Volkswagen helped out to get me squared away with the financials. Great overall experience.

Excellent customer service!

My experience when purchasing my new car was great! I dealt with Brent Caswell and Jeremy Crosser, they were both very professional in assisting me with my purchase! I would definitely recommend working with them and going to the dealership to try and meet your auto needs!

Great, Fast, low pressure

I had a great experience purchasing my new (used) car! The employees I dealt with, Brent Caswell and Jeremy Crosser were very proficient and professional. They know how to move the process along quickly and with ease. Would definitely recommend friends and family to purchase from here in the future.

So happy to buy the car with them!

The man in Audi is pretty nice and soooo kind,and they also sale the nice car. They alway help me as well as they can.

Pleasant experience

Knowledgable, friendly, efficient service. Rob listened to our needs, was helpful and easy to deal with. Overall it was a very pleasant experience, I feel comfortable knowing that we can call him with any questions or concerns.

2016 AUDI Q5

The new Audi building with display, sales, and service facilities makes vehicle buying and maintenance a true pleasure. I just leased my third Audi from this dealership. My sales assistant is Brian Braak who makes the whole process so easy and pleasant. The service department is very professional and very good. I happily drive 90 miles to this dealership for vehicle purchasing and servicing.

No pressure sales. Above and beyond service.

Great experience at Audi of Des Moines. Accomodating environment for my children while I handled my purchase. No pressure sales with above and beyond service.

2015 Audi Q7

Everyone at the dealership was friendly, honest, and professional. It was my first time purchasing a new car and it was a stress free and enjoyable experience. I love my new car and I highly recommend Audi of Des Moines.

Service Visit

Audi of Des Moines is a great dealership.Sales and Service are wonderful to work with on any visit. The new show roomIs top notch.

Great Experience

My salesperson, George Mesa, was very helpful and was very knowledgeable about the car I was interested in. All the people I had contact with were very professional and helpful. After the sale George took a lot of time showing me all the functions of the vehicle I purchased. Excellent car buying experience.

Car service

every time I come in, I'm always taken care of top notch. Everyone is polite, friendly and very knowledgeable. Everyone treats you like family. Won't take my buisness anywhere else

Great Service

Extremely friendly. Extremely easy buying process. Would highly recommend to anyone looking to purchase a vehicle. Staff was unreal regarding purchase and trade process. Not sure if I will ever go elsewhere for a vehicle purchase.

Audi of Des Moines

Had a great salesman Brent. He made my process easy and didn't try to pressure in anyway. I ended up leaving for lunch after getting the numbers. Came back and negotiated a little more and I walked away with the car that I wanted!

First Service Experience

I brought my Q3 in for the first 5,000 mile service and was greeted promptly, provided a loner vehicle so I could attend to my business affairs, and was provided a comprehensive summary of what was completed.

A Plus experience

Brain Braak rocks!!! Residing in St.Paul MN. I had spent 6 - 8 weeks shopping for an AUDI I was referred to Brian Braak by my credit union's auto buyer service. Brian changed my opinion on car dealers. He was fair honest and wanted the business. We completed the buying process via the phone and email of my trade in photos, I reviewing the Q5 via the AUDI of Des Moines web site, entire sales was via the internet. I was very pleasantly surprised with a excellent deal and drove to Des Monies a week later for delivery of a 2016 model when I had started looking for a used 2015. It wast here are the keys, and see you later. It was a delivery experience, Bran took the time to show use every feature and we didn't leave until he was satisfied he has us educated. In addition we were shown the service area and introduced to all who would ever be involved with us. He has spoken with me several times after delivery in followup to verify all is as expected. Seriously cannot wait until I am ready to trade, Brian will be my first call. If you want the ultimate sales process with fair treatment Brian Braak is the person to see.

My First Audi Q5

My salesman George took extra time to show me the different models and explained the options I was interested in. Overall my experience could not have been better, I was completely satisfied.

Tyler Schouten

Great overall experience. The test drive was good, and there were no issues in getting the A6 ready for delivery when promised. The dealership did a nice job with replacing the tires on the used car and getting the car ready as certified pre-owned. Tyler was personable, friendly and knowledgeable.

service appointment

30K service plus fixing a missing grill part. they provided a nice loaner car and completed the service within the estimated time

2015 Audi Q5

Excellent to deal with, very transparent negotiation - felt they were honest. Spent a lot of time making sure we bought a vehicle that worked for us, stayed after hours to get us on the road.

Audi Experience

Paul was very prompt in responding to my original email and was able to find what I was looking for that day and a deal was made in reasonable time frame.

Great

Our Sales person Brent was willing to help us, and still continues to Answer questions for us. The hope is that we will enjoy this vehicle and be willing to purchase the next set of vehicals with him. He was Kind and we believe honest in answers to the questions we had for him. He was a great multitasker and great customer service.The lady that helped us in the service department was great as well. General Manager GreatFinance person (whoever we signed paperwork with) should maybe watch language. Especially when children are around. Customer service score lost a star because of it.

fabulous service

pleasant area to wait for oil change. Service completed in timely fashion. Very courteous staff. loved having usb charging station available.

Service/Inspection

Absolutely the best treatment from making appointment to completion!!!

Q5/911

I was driving from Minneapolis to Denver with my two year old son and noticed I was losing oil in my Q5, Valvoline Maple Grove, MN did not replace the gaskets... I called ahead and Audi Des Moines got us in, out and back on the road in less than two hours. What a lifesaver! Keep up the good work ADM! Thanks again.

CPO & trade-in w/o ever visiting the dealership ? Yes!

Truly an outstanding experience from start to finish. Entire process was done via phone/e-mail/texting. Lighting fast responses from Anthony, very professional & didn't waist my time or his. I live in Springfield, IL & the dealership is in Des Moines, Iowa. Drove less than 1/2 the distance between to pick up my new car & they took my trade. All paperwork was overnighted & nothing was missing/incorrect/inaccurate. Vehicle was /is exactly as promised/pictured. If all dealerships conducted business this way, purchasing a car would become a pleasant endeavor. I'd highly recommend Anthony to anyone considering a New or CPO (Certified Pre-Owned) Audi. You won't be disappointed. DMK, Springfield, IL

Rick Lynch

My wife and I bought a Audi S4 from Audi of Johnston / Des Moines Iowa and had a very good experience! and can't be happier witht the preformance of the car. we were just down for a oil change and they provided my wife a car to shop with while being serviced.

Great Job!

I am impressed for the 1st time in a long while with the service department. The staff and management have made a significant and real change in the right direction at Audi. Great Job!

Great experience and friendly staff!

The staff was great to work with and called after my purchase to answer any questions to make sure everything was going well. I would recommend Audi of Des Moines to family and friends.

The Best Dealer in Iowa- all brands.

I say this, not because I am familiar with all auto dealers in Iowa, but I do not see how anyone can top the overall customer experience provided by Lithia Audi of Des Moines. My latest vehicle purchase was smooth, as always. The folks in sales, service, finance, and leadership, are all professional and respectful. I am treated with the utmost respect as a customer, but more importantly, as a person. I've always been pleased with the negotiated deals. They are fair, and open about what they feel they need to recognize as a reasonable profit, as much as I look for a reasonable sale price. I have never felt gouged, and the process has always been done with respect. I will continue to give my future business to Lithia Audi.

Excellent

Got right in, finished quickly, cleaned my car, very friendly, reasonably priced. Appreciated getting a same day appt. New dealership is nice, clean, nice snacks on beverages.

Clark Rupert

Friendliness, knowledge, courtesy and all other factors were outstanding. The front service counter help was also outstanding.

Great service!

I am very pleased with the service I received from Audi of Des Moines.

Brent Caswell is awesome

Brent Caswell made this process easy and painless. Very satisfied with everything.

Audi buying experience - New Q3

Jorge did a great job of making sure I was taken care of.

Top Notch Services as Always

I've been dealing with the service department at this dealership for different marques for more than 25 years. This visit, as always, I got top notch service from friendly, super-competent staff. They went out of their way to be sure that I was happy with the work, that I got the best value for the money that I spent and just made sure that the work done was clear, understandable and at a fair cost. I have dealt with a lot of service departments in my years of car ownership. This staff has consistently been outstanding and standing head and shoulders over the others in quality of work, friendliness, customer service and concern for the customer. They are the biggest reason that I keep coming back to buy new cars ( sorry Brian ;-)

Service

Have not always been overly satisfied with the service at Audi of Des moines. The person in charge of my care made all of the difference this time around. Great experience with Kiera Harris.

Great Service!

I stopped by the Audi Des Moines service center on a long road trip from Nebraska through Wisconsin. I had recently purchased my Audi A3 as a used car from another dealership, so I had no idea when the oil had last been changed or the tires rotated. While these things were being accomplished, I asked numerous questions and received lots of information as to certain facts I didn't have about the car in general. The service was completed easily, and the findings were fully explained to me along with various options as to repair or future maintenance. They were able to conduct an additional brake fluid flush in my same visit that I had not previously scheduled. The staff also helped me reprogram the key fob and give me good advice for getting the lug nut covers off in case I needed to change a tire. All in all I walked away with a great deal more information than I had previously, and a better sense of comfort and confidence getting back on the road for a lengthy trip.

No pressure and pleasant

I went to Audi Des Moines to look at a late-model Subaru Outback they had in stock. It was in great condition, and Brad was informative and helpful about the auto-buying process. Once we decided we wanted to buy the car, the price was fair (well, I thought the price was great, though I have no negotiating skills), the hassles were low, and the sales manager Brent stepped up to help coordinate paper-signing when the business manager was busy. He also was great to work with and very efficient. The result was an extremely efficient process that led to us getting out of there without our two kids totally losing it. I'd definitely recommend all of the experience.

Happy with everthing

Sale rep did a great job we were happy with all the details about are new car .george did an excellent job with are questions and explaing all the technology

above and beyond...

We had to fly up from Omaha to test drive the Allroad, and Jorge was kind enough to pick us up,teaching me about the car all the way in. He spent as much time with us as we needed, helped me with color and add ons, and knew so much about the car I wanted to bottle him! He drove us back to the airport, and when my car finally came in, he drove it to Omaha for me with a smile on his face. great service, beautiful and very clean dealership.

Very friendly and knowledgable group.

The salesman, Brad was great to work with. I will definitely go back for my next vehicle purchase. The finance department was quick and easy and very thorough.

excellent, I felt extremely well cared for

ALL ASPECTS OF THE SALE WERE VERY PROFESSIONAL AND HELPFUL. I WAS HELPED AS SOON AS I WALKED IN AND KEPT INFORMED AS THEY TRIED TO FIND THE VEHICLE THAT WAS THE ONE I WANTED

New Audi S5 convertible purchase

Great experience and saved $6000 over Chicagoland stores...Well worth the 5 hour trip

Routine service

The service was promptly scheduled, the attention to my car was thorough and the people were quite friendly. I was given a very nicer loaner to use during the service.

Great Suv

I got a great deal on a used SUV. Brent Caswell and Brad Ernst were both knowledgeable and offered a great experience. Fantastic selection and staff.

Purchase new Audi A8 L

Pleasure doing business with Audi dealership. All personnel were very friendly and professional.New facility was beautiful and accommodating.Looking forward to having my new vehicle serviced at the new facility in the future.

Picky engineer is good with these guys

I'm picky, and I was extremely happy with the way John Mealey (service manager) and Phil (service tech) approached a complex problem: Adapting keys to the immobilizer system on my wife's S4 Cabriolet. Phil understood the problem immediately and kept me in the loop as he addressed it, he also shared his technical insight on the car (I want to make this one last). The electronic immobilizer system is not something that is typically adapted outside of the dealership, and doing it wrong can (surprise) immobilize the car, so this is one of those times when it is better to engage the experts. The new service facility is nice (apparently today was moving day) and the service organization was highly responsive. It's not often I take a car to the dealership. I own the factory service manual as well as VAG-Com diagnostic software, and I enjoy figuring out the technical aspects of the car. I have long valued the parts department (Jeff Siddens) but I am not usually a service dept. customer. I have owned Audi cars since my first new car in 1985, and I would feel comfortable taking our A8 as well as our S4 there.

Class Dealership!

Long time customer of Audi of Des Moines---just purchased vehicle on the 13th ( #8 from this dealership over the years). Other than high praise for the Audi product, the folks at Audi treat me with courtesy, respect, and professionalism. Jorge Meza (Audi Sales Consultant) and Anthony Gladney (GM) are very open, honest, and a pleasure with whom to work. Although it is the vehicle I purchase and drive, I strongly feel that the relationship built working with these folks adds value and support to my experience. Austin and Phil, in service, assisted me with my inquiries when asking about the vehicle. The service team is very prompt and thorough in service and communication.STRONGLY recommend you visit VW/Audi Des Moines if in the market!

Great service!

I would definitely recommend George Meza. He was very helpful with our decision to buy an Audi. He answered all questions and was very thorough. My wife is very happy!!!

Beyond the sale

A dealership shows it's true value when a customer is in need. Walt Lehmann went above and beyond to make sure I was taken care of after the sale.We purchased two cars from him in 2014 and will continue to buy from Walt for years to come. Thank you Walt for your outstanding customer service!

Friendly people, but quick to try and turn a buck

Dealer would not appraise vehicle while I was present. When going over the financials, and I asked for an explanation why my vehicle (that was paid for and clear title) was not given a fair trade amount I was told, "it is a fair price for a vehicle in rough condition". Which was untrue. I was trading in a 2005 Chevy Colorado and they gave me less than $5000 for value. Also, I had an ad off a website that gave the price of the vehicle at $11,500 but upon review of the financial papers it was over $14,000. I asked the dealer why this was and was quickly brushed off and it was said that he, the employee, had a birthday party to attend so needed to wrap things up quickly. In addition, there were 2 alarms that were not fixed, one was a motor code and the other is they left a flat spare in the vehicle. I asked for these items to be fixed, brought the car back to be serviced and neither was done. The codes were cleared, but not fixed. Two days later they returned and I took the vehicle to a mechanic which cost me an additional $345. Very bad experience and I will not darken their doors, at any of their dealerships. I also found my truck I traded on a auto website for 2.5 times what they gave me for trade value.

The VW dealership went up and beyond to make sure we were...

The VW dealership went up and beyond to make sure we were satisfied. Rod was very helpful. They not worried about it being Friday evening.

I phoned this dealer on July 27. The phone rang for...

I phoned this dealer on July 27. The phone rang for awhile, and finally someone picked up. He identified himself as the general manager, and said things were hectic because it was a Saturday near the end of the month. I explained that I lived a couple hundred miles away, and was interested in a new Audi Q5, but I had a question about conflicting info I was seeing on the web about a specific option I needed. He started to take my contact details, and then said that someone named "George" had just walked by, and George was his Audi "expert". He handed me off to George, I asked my question, George said he would need to research this and would definitely have an answer by Monday. George took down my e-mail address, told me he would send me an e-mail that same day with his contact details, and then would follow-up with me on Monday.I never heard anything back. I realize that for every serious contact a dealership has, there are 100 that are just "window-shopping". The reason I contacted this dealer is because I had waited two days for a near-by Audi dealership to get me an answer to my question, and I got tired of waiting.One week later I purchased a new vehicle, not an Audi. I've had three Audi's in the past, but they missed a chance this time.Update - 6 August. I was contacted by Jorge Meza, who as it turns out was the person named "George" that I was transferred to the previous week. Mr. Meza and I had a productive conversation. It turns out that first of all, he had written my e-mail address down wrong, and then he misunderstood that even though the dealership didn't have a Q5 with my required option in stock, I was ready to special order one if necessary. Based on our latest conversation, I upgraded the "customer service" rating from "bad" to "good". I have already purchased another new vehicle, but I trade in once a year, so maybe next time I will try this place again.

My son and I had the pleasure of working on a very...

My son and I had the pleasure of working on a very complex service issue with Jess Reiter that was due to a defective water pump that was installed by an authorized service shop in another state. The car broke down and had to be towed to Audi of Des Moines/Lithia. Jess was able to help us negotiate an agreement to have the car repaired in Des Moines versus us having to pay to ship the car 1,200 miles for the repairs. It was Jess who made countless calls to the out of state service shop to coordinate all the details and make this deal happen ! The quote I received JUST to have the car shipped to/from the original service shop was over $1,600 and it was through Jess's efforts that we avoided this added time and expense. Finally, the car was repaired by Jess and his team and we are 100% satisfied. The repair order included internal damage to the engine and it required major repair. In the end, my son and I received outstanding service - better than anything we ever expected. We will be going back to Audi of Des Moines for service on our A4 in the future and we are recommending them to all of our family and friends. Thanks again Jess !!!!!

I have purchased at least 20 new cars in my lifetime. ...

I have purchased at least 20 new cars in my lifetime. Seldom have I found a salesperson who knew as much about the vehicle as I did prior to my purchase. Jorge (George) Mesa was the exception. He was knowledgeable about the Audi cars and when he did not have an answer, he admitted it and subsequently found one for me. He patiently demonstrated features on demo cars and gave me time to evaluate those of interest to me. As the vehicle I was replacing was of little interest to their used car department because of its age (a low mileage Mercedes SL) , he suggested ways for me to market it myself and I did so. We negotiated an acceptable price on a new A5 cabriolet and when there were delays in getting my order processed, he found a very similar substitute vehicle in the Audi pipeline. On delivery he carefully reviewed all of the many details of the complicated media and navigation systems which proved helpful in my further study of this elaborate machine. If Audi's product quality and service department proves to be as good as the purchase experience with Jorge Mesa, I will be quite satisfied. This car will be my third Audi.