Audi Atlanta

Amazing Car Buying Experience

I had an amazing experience buying my first Audi at Jim Ellis Audi. My sales agent Chris was very knowledgeable and went above and beyond to help me find the perfect Audi for me. I am so happy with my A6 and highly recommend Chris and Jim Ellis Audi. Financing was easy breezy with Lee and he is the best!!

EXCELLENT experience

My father was a car dealer in NY, and I have dealt with many different brands and dealers in the last 31 years in Atlanta, and found my experience at Audi Atlanta superlative. Others were good, very good and even horrific, but this was exceptional. Travis was my salesperson, and surprisingly well-informed and helpful (given his youth). He was eager and accommodating, did not at all utilize high pressure or stall tactics. We went on two test drives without any change in demeanor. Along with the sales manager, we arrived at a manageable price with little hassle. My car was found at another dealer, and while it took a little longer to arrive than expected, it was worth the wait. We spent a good amount of time reviewing the tech issues with the car, and a second appointment was offered. When it came to the dreaded financial paperwork, Cortlin, also a young person, was clearly experienced and knowledgeable. Her assistance explaining the different finance options and assuring the best deal, i.e., monthly payment by exploring different mileage, duration of contract, maintenance and warranty/service options was invaluable. She was very thorough and PATIENT as we explored the various permutations of finance options before completing the deal - not a short expenditure of time and effort. It is commendable that throughout this process, she remained calm and personable. Overall, aside from the great quality car product, this dealership came across as both highly professional and customer-oriented, inclusive of the entire staff, with whom I interacted - from the receptionists, sales personnel to the sales manager. I have every expectation that the service side will be comparably skilled.

A great way to buy an Audi

Michael was an expert about Audis and it made it easy! Great Staff!

Awesome Experience

What an amazing experience today at Jim Ellis Audi of Atlanta. From the first time you walk in and see Claudette smiling to the professional salespeople all over the dealership. Davian was an excellent salesman and took care of whatever I needed from him. I highly recommend Davian if you need a car. I can't say enough about the people of Jim Ellis. Lee in Finance was awesome to work with and he will work to meet all your needs. I will buy all my cars from that team. You can pick anyone from there and the whole team will take care of you. Great job Jim Ellis Audi!

great experience

Great Experience! Everyone went above my expectations. I'm so pleased with the exceptional service and professionalism! Jorge Galvez, Mac Scott (Sales) and Lee Andrecia (Finance) are top notch!! Highly recommended and fair prices.

Great Experience!

Great Experience! Everyone went above my expectations. I'm so pleased with the exceptional service and professionalism! Jorge Galvez, Mac Scott (Sales) and Lee Andrecia (Finance) are top notch!! Highly recommended and fair prices.

Thank You

Thank you Chris Lee for providing an excellent service experience once again. We always look forward to working with you.

Audi Service

Chris Low at Jim Ellis Audi is an excellent service rep.Keeps me informed during the whole process.Punctual. Made sure everything done rightFollowed up with me afterward

Darryl Hickson

Mr Darrly Hickson did a very outstanding job from our first hand shake when me and my wife arrived at Audi Atlanta as he guided us through our car buying process. Mr Hickson answered all of our questions and did not attempt to push us to buy. We felt comfortable working with him and when the time comes to purchase again Darrly is the guy I will be looking for. I truly thank him his patience.

2009 Audi A6 3.0T Quattro Oil Consumption

I purchased this car from another car dealer then brought to Jim Ellis Audi for "maintenance" work. The car needs extensive repairs and I'm trying to work with Jim Ellis (Chris Lee) and Audi USA to resolve oil consumption issues that requires a Crank Case Ventilation System replace ($2,900). If this doesn't fix the problem it may require an engine rebuild that will be very expensive.This car was purchased new by the previous owner in 2009 at Jim Ellis Audi. All service work was performed by the dealership until August 2016 and the car has a clean CarFax history. The car was sold at auction to another local dealer and then bought by me in September 2016. I've already spent $3,500 in repairs. Now I've found out the car needs the Crank Case work for $2,900 and may ultimately require the engine rebuilt.It's hard for me to understand how a car that has had all service and maintenance work performed without any reported issues can be sold at auction without any issues reported and then sold to me 30 days later with what could be well in excess of $10,000 repairs?Hopefully Jim Ellis Audi / Audi Atlanta will advocate on my behalf with Audi USA to help get some relief with this very expensive repair.

Excellent

My experience is great. Ryan was very helpful. He went extra miles to make sure we are satisfied with the purchase. I defiantly recommend him to family and friends. He is well experienced. Overall i'm happy with his great service.

Incredible

My experience and leasing a new 2017 Audi S7 was very easy due to the fact I had the best audi car knowledgeable in Atlanta and that is Jorge Galvez. He made it look easy and painless. He was able to get everything done for me while I was in Afghanistan with little or no other guindence from me. Like he knew what I like by just telling him few things such as I am a Marine and he knew exactly what I wanted. Thank you again Jorge for all that you did for me and I can tell you I will be back. I will recommend this dealership to everyone I know. V/r,

Ask for Gunter

Best experience I've ever had lurching a car. Our salesman Gunter was great and was able to answer all our questions and the whole process was well executed.

Audi S7

Ok here it is. My experience with Audi dealership in Atlanta, I can say is the best dealership that I ever been and believe me I have been around the world. I can litterly say that Audi of Atlanta in size, customer service and amenities is far better than the Audi dealer in Dubai, UAE. I was just there and I was not impressed with it. As far as the customer service from the first call to the receptionist to the sales agent is a great experience. The customer service is one of the best. I had been leasing Audi's for quite a while now and there is a big difference between the dealers but this one stood out the most. Ok now for my sales agent, incredible I could not ask for a better person to sale me a car. His name is Jorge Glavez a very knowledgeable person when it comes to Audi and defenetlly a car guy. He was able to get everything thing done for me the first time without asking me things again like other agents. This transaction was made from Afghanistan and with limited internet or have the ability to talk to him. When I arrived in the states and to the dealer he had everything ready form me to sign and the car was incredible could not believe that this was my new car. 2017 Audi S7 prestige. Beautiful car.

Chris Lee rocks !!!

Chris is polite attentive and he will go the extra mile to help you with any issue. I have an Audi dealership closer to me but drive the extra distance because of Chris.

Great Service Department

Brandi Childers was great. I raised a transmission concern with her at drop off that I had not raised when I made the appointment and even though diagnostics are not typically performed on Saturday service appointments, Brandi got the tech to test drive my car and check for transmission fault codes and followed up with me on this issue. That made me feel better about the overall quality of service.

Q5 Purchase

Both DJ in sales and Lee in Finance were easy to work with and knowledgeable about what they were doing--we thank DJ especially for finding the exact car we were looking for!

Great experience

I was shopping around for a used car and wasn't sure where to purchase from. I have contacted a few other dealerships and have had the worst customer service from a few salesperson. When I viewed a vehicle from Jim Ellis Audi Atlanta online. I wasn't sure how well it would be because of the previous salesman. I inquired about the vehicle and was notified by Audrey Brazier. She helped me through the entire process, very patient, understood what I was looking for while providing me with great customer service. When I'm ready to purchase another vehicle, I WILL return to Jim Ellis Audi Atlanta with the same salesperson Audrey Brazier!!!!

First car buying experience

I was looking for a used car and had been to a few dealerships during the week, and it seemed like every car dealership I went to didn't care about what I really thought about the car they just wanted to sell it no matter what. Then I went to Audi Atlanta and worked with Jason Hawksley. Of course like every other dealership they wanted to sell me a car, but this time I felt like they actually wanted me to fall in love with the car before. This was the best and easiest and fastest first car buying experience thanks to Jason. So if you go here, I suggest asking for Jason when you walk in and he will gladly answer all your questions and get you a car in a timely and easy manner!!

My experience and purchase at Audi Atlanta

To make it short and sweet....Audi Atlanta outshines Gwinnett Rick Case Audi in every way. The customer service, really sincere & genuine. My Audi Brand Specialist went above and beyond the meaning of outstanding customer service. Thank you Audrey Brazier. I would highly recommend anyone and everyone interested in an Audi to speak with her. Our family will be coming back to AudiAtlanta!

Excellent

Attentive and thorough. Joey was excellent! Service was performed on time and car was clean as a whistle. I would recommend this dealership to everyone.

First Audi Purchase...Great Experience!

I'll just be direct. Mr. Darryl J. Hickson is an exceptional sales persons. Soon after my arrival at the airport in Atlanta, Mr. Hickson had transportation available to carry me to Jim Ellis Audi, Atlanta, Ga. The vehicle that I was interested in purchasing was ready for my inspection and evaluation. During the test drive of the vehicle, Mr. Hickson answered any questions that I had, and during further inspection of the vehicle, he addressed the small concerns that I had very much to my satisfaction. At that point I felt satisfied and confident that this is the vehicle for me, that would more than satisfy my needs; that I need to look no further. For the sake of time, and I could go on... Awesome Salesperson!!! Never in my LIFE have I purchased a vehicle with the process being pressure free until I had the pleasure of Mr. Sargent accomplishing my final paperwork/finance processing and added services agreements. Mr. Sargent was a breath of Fresh Air, and I very much appreciate his guidance and professionalism through the process. I'm sure that in the future I'll be less apprehensive in purchasing another vehicle, as it relates to the paperwork/finance processing, as long as I purchase an Audi, or more so from Jim Ellis Audi. If I wasn't approximately 12.5 hours away from Atlanta Audi, and within a 2 hour drive, I would absolutely have my vehicle serviced there. My current opinion, my future Audi vehicle purchases, and interested Audi buyer referrals will be to Mr. Darryl Hickson at Atlanta Audi. Phillip Sr.

Purcase of 2017 Q3

Fast, smooth operation, excellent service, very knowledgeable sales person, beautiful showroom. smiling faces. nothing negative everything positive experience. Management should proud of their staff. I am and I will keep mentioned my excellent experience to all my friend. Fatih Alparslan TURK

purchase Audi A6

I was very mpressed with the service received at the dealership . Jonathan Parker wad great to work with which led to purchasing the vehicle. I was very pleased and happy with the car.

Purchase of A6

I was not planning on purchasing the vehicle just starting the process. I was impressed that they had the car, worked with my expectations and no pressure from Jonathan, the very nice and polite salesperson.Darry B.

Best dealership I have experienced

I have been doing business with Audi Atlanta for over 10 years and have found that from the top down this is an extremely well run dealership. From Tracy the GM to Chris Lee my service writer the customer service and personal service is like none I have ever known in the auto industry. This dealership is the main reason I have purchased Audi products over the past 10 years.

Go see Greg

We purchased a Q5 from Greg. Outstanding service from the moment we walked in the door. He was pleasant and very knowledgeable. My husband is ill and Greg went out of his way to speed the process up. We left very happy. If you are even remotely thinking of purchasing any model Audi, go and see Greg. You won't be disappointed. #TEAMGREG

Go see Greg

Greg is the man. Great seller working for a great dealer. Buying from him was a quick and pleasant process. Couldn't be happier.

Audi Service Department

Chris Lee has taken good care of me and my four Audi's. Chris Lee is very helpful and very accommodating. This dealership has been great to deal with.Bryan

Excellent service from the beginning to the end :)

Honestly, I don't think the service was just great I think it was outstanding. DJ did a great job from the beginning to the end. He really cared about my needs and helped me through the process. I have never felt pushed to make addition, instead he gave me so many options that I didn't think they were there. Is it easy to understand why he is so passionate with his job (he truly loves Audi) and that is something that you can pretend , is reality and the customer can feel it. I wasn't expecting to buy Q5 (The car of my dreams) right away, but I felt very happy I did. His service went beyond the "sales part". Thanks AUDI for taking such a good care of your customers! We had a great experience as well with the financial person. He was very clear and sincere. He gave us pros and cons and let us made our final decision. Great team AUDI! I totally will recommend AUDI ATLANTA ! great team, great service, great vehicles !

Best service ever at a dealership!

Honestly, I don't think the service was just great I think it was outstanding. DJ did a great job from the beginning to the end. He really cared about my needs and helped me through the process. I have never felt pushed to make addition, instead he gave me so many options that I didn't think they were there. Is it easy to understand why he is so passionate with his job (he truly loves Audi) and that is something that you can pretend , is reality and the customer can feel it. I wasn't expecting to buy Q5 (The car of my dreams) right away, but I felt very happy I did. His service went beyond the "sales part". Thanks AUDI for taking such a good care of your customers! We had a great experience as well with the financial person. He was very clear and sincere. He gave us pros and cons and let us made our final decision. Great team AUDI! I totally will recommend AUDI ATLANTA ! great team, great service, great vehicles !

excellent service A1+ Audi Atlanta & DJ

Honestly, I don't think the service was just great I think it was outstanding. DJ did a great job from the beginning to the end. He really cared about my needs and helped me through the process. I have never felt pushed to make addition, instead he gave me so many options that I didn't think they were there. Is it easy to understand why he is so passionate with his job (he truly loves Audi) and that is something that you can pretend , is reality and the customer can feel it. I wasn't expecting to buy Q5 (The car of my dreams) right away, but I felt very happy I did. His service went beyond the "sales part". Thanks AUDI for taking such a good care of your customers! We had a great experience as well with the financial person. He was very clear and sincere. He gave us pros and cons and let us made our final decision. Great team AUDI! I totally will recommend AUDI ATLANTA ! great team, great service, great vehicles !

Great service by Jason Hawksley

Jason Hawksley went above and beyond my customer service expectations. I couldn't be more pleased with this car buying experience. As I was located out of town, he worked well with me over the phone and via email. And then on purchase day, the sale was quick and efficient. I highly recommend this dealership and Jason(my salesman ). Thank you

Buying a car here is a great decision

Audrey is fantastic! During the process I thought and felt like I was well taken care of by a seasoned professional who could handle any challenge in the process. I was impressed that during her vacation she remained in contact and resolved a problem that came up. Overall, an outstanding process!

Great Customer Service / Knowedgf

Go and see Mounir Barhoumi if you are looking for a great Audi specialist at this dealership. He was accommodating, friendly, knowledgeable, and fast. He offered to set up my phone and moved my things from my Volvo without me asking. He is a low pressure salesman, let's face it, Audi is the way to go - so make the move. I know Mounir stayed well beyond his regular work hours, but you would never know it - no rushing. Lee In finance, had our paperwork ready and provided a quick overview of options, no typical salesman pressure, just things we actually needed for our vehicle. This dealership is a class act and got our new vehicle out the door quickly. Today is my first day as proud 2017 Audi Q5 owner, looking forward to many more years of Audi's and purchasing them here.

Internet sales and finance phenomenal

Made out of state purchase. All negotiations done online. Incredibly responsive sales and Internet team. Felt like they did everything they could to get my business. Many dealers who have online service and inventory were simply not responsive enough to be competitive. Financing with Cortlin was stress free and Davian was exceptional. They u Der stood from beginning that I knew exactly what I wanted and did everything they could to out compete other dealers!

Great Customer Service / Professional

Thank you to Mounir for helping my wife pick out a car and then having things ready for me when I got there to test drive and finish paperwork. Highly recommend this dealership. No hassle or sales pressure. Thank you for everything!

Excellent experience

Working with Audrey & Lee was a pleasure! They both were very knowledgeable and direct. I'm so excited for my new Audi Q5! Best regards

Customer Service Issue Resolved

After posting a review on this website I received a phone call from the GM Rob Waggoner within 12 hours that resolved my customer service issue. Customer service issues are clearly important to Rob and he will do what he can to make his customers happy.

Top Notch Team!

From the time we entered this dealership, we received excellent service. This was definitely the best experience that I've had at a luxury car dealership. Thanks to Jason Hawksley and Lee Andrieca. I am the proud owner of a 2017 Audi Q7!

Exemplary Customer Service

My service consultant (Dave Campbell) was extremely pleasant while assisting with having my S5 serviced. I only wish I could be greeted like that everyday!

Best Customer Service

I purchased my Audi S5 almost one year ago (which was an awesome experience) and had my first vehicle service earlier this month. The service consultant (Dave) was extremely pleasant while assisting with having my S5 serviced . I only wish I could be greeted like that everyday!

Great Audi Experience

I walked into this Audi dealership with a pretty good idea what I wanted but after superb service from Todd Chisolm I was sold on the Audi Q7. Todd was so helpful in my decision making process!! He made the transaction super easy and did a great job showing me all of the many features of the Q7! Thanks Todd!

Great car buying experience

Best place to buy an Audi! George spent hours with me to make sure I was comfortable with all my buying decisions. Buying a car can be super stressful but they made it quite enjoyable. Would absolutely go to Jim Ellis Audi on Peachtree Industrial.

Great car buying experience!

Best place to buy an Audi! George spent hours with me to make sure I was comfortable with all my buying decisions. Buying a car can be super stressful but they made it quite enjoyable. Would absolutely go to Jim Ellis Audi on Peachtree Industrial.

Audi Atlanta Sets the Standard for ALL GA Audi Dealers

Consultant CommentChris Lee in Customer Service and Garret Gilmore in Service/Tech were OUTSTANDING !Facility CommentBoth Chis in Service and Garrett as the Technician were superior service and technician employees. Also Chris was very kind to offer me a free lunch from the upstairs lunch bar in the Peachtree Blvd Audi building. Very good food by the way, again very impressed!Transport CommentsChris Lee as a Service Representative is very professional, friendly, attentive to customer needs and responsible. He is the best customer service representative I have experienced at Audi in 17 years of being an Audi Customer. Garret Gilmore is the Audi Technician that serviced my car. He is another true professional. He met with me before he serviced my car for the first time, and I confirmed not only what was important about my new car but that he would take care of it like it was his own. Garret is the most conscientious, considerate, friendly, Audi Tech I have ever worked with from Audi. I will also note that I have used Audi services at other Georgia Audi locations and never had a consistent positive experience. The Peachtree Blvd Audi location I went to in Atlanta GA is the most pleasant, friendly, customer oriented, professional group of Audi staff I have ever experienced. I was so surprised by the high and consistent level of customer attention that I thought I was in a different state and not an Audi location. Seriously, I swear I am not exaggerating when I tell you my past experience with Audi service (prior to this Peachtree Blvd location) has been nothing but consistently horrible beyond any level of acceptable minimal service for any industry. The Peachtree Blvd location treated me like a truly valued customer, like a family member, and it was an experience I will tell all my friends who seek an Audi to go back to just them. Note Audi Corporate - your other GA Audi locations are a disaster when it comes to service (damage to my car, arrogant unprofessional attitudes, irresponsible management, etc. etc). The Peachtree Blvd location sets the bar for the high level of service all Audi locations need to achieve - very impressed and very pleased with Audi Service but only because of this Peachtree Blvd location and Chris and Garrett.Quality Comment- bottom-line - Garrett the Tech is the ONLY technician I will ever use for my new Audi, because of his attention to detail and high level of care in servicing my car.

Audi Atlanta Sets the Standard for ALL GA Audi's

Consultant CommentChris Lee in Customer Service and Garret Gilmore in Service/Tech were OUTSTANDING !Facility CommentBoth Chis in Service and Garrett as the Technician were superior service and technician employees. Also Chris was very kind to offer me a free lunch from the upstairs lunch bar in the Peachtree Blvd Audi building. Very good food by the way, again very impressed!Transport CommentsChris Lee as a Service Representative is very professional, friendly, attentive to customer needs and responsible. He is the best customer service representative I have experienced at Audi in 17 years of being an Audi Customer. Garret Gilmore is the Audi Technician that serviced my car. He is another true professional. He met with me before he serviced my car for the first time, and I confirmed not only what was important about my new car but that he would take care of it like it was his own. Garret is the most conscientious, considerate, friendly, Audi Tech I have ever worked with from Audi. I will also note that I have used Audi services at other Georgia Audi locations and never had a consistent positive experience. The Peachtree Blvd Audi location I went to in Atlanta GA is the most pleasant, friendly, customer oriented, professional group of Audi staff I have ever experienced. I was so surprised by the high and consistent level of customer attention that I thought I was in a different state and not an Audi location. Seriously, I swear I am not exaggerating when I tell you my past experience with Audi service (prior to this Peachtree Blvd location) has been nothing but consistently horrible beyond any level of acceptable minimal service for any industry. The Peachtree Blvd location treated me like a truly valued customer, like a family member, and it was an experience I will tell all my friends who seek an Audi to go back to just them. Note Audi Corporate - your other GA Audi locations are a disaster when it comes to service (damage to my car, arrogant unprofessional attitudes, irresponsible management, etc. etc). The Peachtree Blvd location sets the bar for the high level of service all Audi locations need to achieve - very impressed and very pleased with Audi Service but only because of this Peachtree Blvd location and Chris and Garrett.Quality Comment- bottom-line - Garrett the Tech is the ONLY technician I will ever use for my new Audi, because of his attention to detail and high level of care in servicing my car.

Impeccable Service

The service that we received while buying our second Audi was simply incredible. You won't find a salesman that works harder than Chris. He listens to what you want and does everything to make sure your experience is great. My wife and I felt more like long time friends than customers. The time with Finance was painless and very helpful!

Why I love Jim Ellis Audi

Dave Campbell was exceptional. He called with any updates once he had them and provided me with all the details I needed in order to make an informed decision about my vehicle repairs. He went above and beyond in his customer service to me and exceeded all my expectations from a service and delivery perspective. People like him are the reason I love being a part of the Jim Ellis Audi family!

My 2017 Audi A7

Took delivery of a 2017 A7 last week, the second car I purchased from the Jim Ellis organization. Since the car had to be ordered it was a 2 plus month process. My salesperson, Audry Brazier kept my posted at each step of the production process. She was pleasant, knowledgeable and very professional throughout the purchase and delivery of my car. Since the car has quite a few features she took quite a bit of time with me to ensure that I was comfortable with the operation of each feature. A pleasure to deal with as was Lee the finance manager.

Head in to see Zach for great service!!!

Zach is wonderful and provided personalized attention. I will send anyone I can his way, which is the best compliment I can give! The process was quick and easy once we finalized the price of the car and my trade. They ultimately helped me with a purchase process I was happy with.

I love getting my car serviced

Matthew Hunter was my service consultant. He was my service consultant the first time I brought my car in for service & I enjoyed his service so much that I requested him for this last visit. The facilities are so nice, as are the people who work there. I truly enjoyed the lunch that I had in the Quattro Cafe. That was a really nice & unexpected treat, which I truly appreciated. Everyone was so friendly & helpful. The check-in process was fast & easy as well. All I can say is when it's time to bring my car in for service, I actually look forward to it.

Fantastic!

Had a fantastic experience buying my daughter a car. We were trying to buy a car for her to take to college and we were short on time and had a specific budget to work with. DJ Hickson was hardworking, honest and trustworthy. He stayed late on a Friday night for us to view the car, he spoke the truth and there was no back and forth negotiation to get to the price we felt was fair. I dreaded the experience of buying a car but working with DJ was a pleasure. I will definitely call him first the next time I make a car purchase.Kim Israel

Outstanding experience with DJ Hickson

I am a returning Audi owner who just walked in off the street to inquire about a new 2016 Audi. I met and was helped by DJ Hickson. DJ was knowledgeable and extremely good at the attention to detail I was looking for. He negotiated fairly and did all the paperwork necessary leaving me with very little to do except drive home in my new car. To add to this I left my handicap sticker in the car and before I realized I had left it the sticker appeared in my mailbox. That's attention to detail!!!

Audi of Atlanta and Johnathan Parker ROCK!

We just bought a beautiful Audi A6 from Audi of Atlanta and Johnathan Parker. The experience was terrific from beginning to end. We have never had such an enjoyable time buying a car. Johnathan was professional and knowledgeable and we couldn't have asked for a nicer person to deal with.

Awesome!!!

After I am from Germany and not that good in Business English, the Sales Agent and Finance Agent took all the time that I need to understand what we are going through the paperwork.... Awesome! They got everything done so that I could take my new car ride after the contract signing home!!!

Steve is my guy at Jim Ellis Audi!

Steve Stewart is my guy and he does great! He knows about my Audi RS4 and he and his technicians serve me well with routine maintenance and repair.

Great service

Matt has excellent customer service. He took great care of me. Very knowledgable and courteous. Explained everything in detail and made sure every thing was done right. Even got my vehicle washed.

Great service!

I am very satisfied with the appointment process and during the time of the service. David Campbell did a really a good job during the process.

Kudos to Jim Ellis Atlanta and my service guy Stev

This is a beautiful Audi dealership in every respect. Polite, prompt, friendly, respectful, efficient. I love going to Audi. They always return my Audi washed and shined! My husband and I have sent many friends to Audi who have purchased cars, based on our help and recommendations. I LOVE MY AUDIs, both of them! The cars are superb and the staff are phenomenal. They know their product and are proud to represent Audi. My service guy Steve is tops. And besides being superb, they liked my dog!

Kudos to Jim Ellis Audi Atlanta and my service guy Steve

This is a beautiful Audi dealership in every respect. Polite, prompt, friendly, respectful, efficient. I love going to Audi. They always return my Audi washed and shined! My husband and I have sent many friends to Audi who have purchased cars, based on our help and recommendations. I LOVE MY AUDIs, both of them! The cars are superb and the staff are phenomenal. They know their product and are proud to represent Audi. My service guy Steve is tops. And besides being superb, they liked my dog!

Excellent Folks to Deal with

Zach McCullough was exceedingly patient and helpful as we searched and the negotiated the sale over the internet via email. A wonderful atmosphere to do business in and a wonderful and helpful staff. I really enjoyed being able to use computers to check my e-mail and forward some needed documents.

Excellent Folks to Deal with

Zach McCullough was exceedingly patient and helpful as we searched and the negotiated the sale over the internet via email. A wonderful atmosphere to do business in and a wonderful and helpful staff. I really enjoyed being able to use computers to check my e-mail and forward some needed documents.

First service - great experience.

I was very pleased with the service, friendliness and professional attitude I received from Matt Hunter. My car was ready ahead of time - which was great for a Monday morning. I love the dealership - very clean and inviting.

Exceptional service!

Thank you all for excellent service! Every time that we visit the Jim Ellis Audi dealership in Atlanta we are treated with very professional and courteous staff members. We have never been disappointed with any of the cars, or services that we have received from this dealership, so thank you for continuing to exceed our expectations!

Outstanding Seller

This private seller is about as good as they come. He always replied quickly and thoroughly with more info than asked for. He seems to genuinely care about the potential buyer.

more than service

Chris Lee proved once again to provide more than most would expect from Audi. He , in addition to the service that I needed went the extra mile and replaced the key Battery in addition to having the Turbo seen to at no cost. Thanks agin to Chris and his Audi Team

Straight to auction due to an airbag recall issued by Audi..

An Audi dealership that automatically wanted to low ball my trade in (they offered the insulting sum of 10k for a 2011 Q5) and send it to auction because it's an Audi that has an Audi issued recall on it's airbags? I'll be speaking with Audi USA directly to to ask them about this nonsense. I'll NEVER do business with Jim Ellis again and I'll NEVER recommend them to anyone ever.

Thank you again, Chris Lee!

I always have a great service experience with Chris Lee as my service consultant. He goes the extra mile to make sure I'm pleased and service is performed promptly. He is professional, friendly, and caring. Coming in for service is a welcome event with such outstanding people at Jim Ellis Audi!The Quattro Cafe is also very good each time I eat there. Thank you, Chris, for your continued exceptional service!

Thanks Steve and Audi Atlanta!

I had a crisis situation recently that Steve handled for me with exceptional skill. He was able to get me in the system and service my car needs with very little lead time. The wait was less than I expected, and I was quite comfortable in the Cafe, with its benefits. Steve explained everything to me clearly, fixed the problem, and we established a followup plan in record time. Steve is the best, and so is Audi Atlanta!

Linas

This is the first dealer which I liked. Will Dickenson was great, my Q5 TDI perfect as it was described. I'm happy with my car. Thank you for everything.

Love Audi Atlanta and love Audrey even more!!

Beautiful dealership. I love getting my car serviced there. There is a reason that this is the 4th Audi that I have bought from Audrey. She is the absolute best. The specs I wanted on my vehicle are not common and she made it happen!

First Audi, very satisfied

I'm a particularly picky and troublesome client, so George K definitely had his hands full. However, he catered to all my demands, no matter how inconvenient or tedious. He made the process extremely easy and even fun. The showroom is beautiful, and all employees (including the service department staff) were courteous and helpful. I'll definitely be coming back for service.

First Audi - Great Experience

Michael Gerbick was awesome! I came to Audi with a friend while he was purchasing a car from Mike, and I always had a feeling I'd end up buying my first Audi from him as well. Great guy, enjoys talking about Audis and showing them off. Easy to work with, and helps out on price wherever he can. Truly was a great experience and he was able to make my purchase happen on a xxxx of a busy week for him. I got exactly the Audi I wanted! My next one will be purchased here as well.

This might be the first car salesman I actually liked...

This might be the first car salesman I actually liked. Michael was very responsive and it felt like he was in my corner 100% of the time. I usually drive a hard bargain as I buy cars often and this is the first time I was treated with respect. No monthly payment games, no tricks; just a quick car sale. Michael and Cortlin knocked it out of the park. Every possible need was met and I was in & out within 90 minutes. I have an unusually high credit score and was not insulted with a rate beyond what I deserved. I look forward to the next purchase a few years down the road. This was the first time I was able to purchase a car hassle-free. You have an amazing staff! Thank you.

New to Audi and Matt made it easy

Matt was great. He handled my visit and made it worry free. He even gave some maintenance suggestions to help out a first time owner. I look forward to my next visit. I just wish you guys had a south side location. Lots of Audi's and high end cars OTP south. Not having to drive 60 miles would make my visit even easier!

Love Audi Atlanta!

Beautiful dealership. I love getting my car serviced there. There is a reason that this is the 4th Audi that I have bought from Audrey. She is the absolute best. The specs I wanted on my vehicle are not common and she made it happen!

R8 V10+

I was looking for an R8. Obviously these aren't kept on the showroom floor. Even better. Awesome job George and Team!

First Audi - Great Experience

Michael Gerbick was awesome! I came to Audi with a friend while he was purchasing a car from Mike, and I always had a feeling I'd end up buying my first Audi from him as well. Great guy, enjoys talking about Audis and showing them off. Easy to work with, and helps out on price wherever he can. Truly was a great experience and he was able to make my purchase happen on a hell of a busy week for him. I got exactly the Audi I wanted! My next one will be purchased here as well.

First Car Salesman I Actually Liked

This might be the first car salesman I actually liked. Michael was very responsive and it felt like he was in my corner 100% of the time. I usually drive a hard bargain as I buy cars often and this is the first time I was treated with respect. No monthly payment games, no tricks; just a quick car sale. Michael and Cortlin knocked it out of the park. Every possible need was met and I was in & out within 90 minutes. I have an unusually high credit score and was not insulted with a rate beyond what I deserved. I look forward to the next purchase a few years down the road. This was the first time I was able to purchase a car hassle-free. You have an amazing staff! Thank you.

Great Experience

Audrey didn't need a tablet. We sat in an A6 on the floor and she went over all the features with great affect. I hate buying cars but the folks at Jim Ellis made it a breeze. Audi Atlanta made the A6 purchase a wonderful experience. Hassle free!

Great Experience

I was thrilled when Joey was able to fit my car in without an appointment. I was worried about being stranded with a leaking radiator.

Audi swag service

Chatted with Wyll online. He talked about Audi's brand swag. Explained the car's features, helped apply Bluetooth settings, was fun to work with

Very Poor Business Practices

I contacted the dealership on Friday and said I wanted to come in the next day to test drive/buy a used car. They said "see you tomorrow', The next morning they called and said "we have the car ready, and ready for you to drive when you get here". I then drove 2.5 hours to the dealership; when I got there , they said "sorry, we sold it" Really? You didn't give me first rights to buy it when you knew I was on my way in?? You didn't call me to let me know?? I would never trust this dealership!

Brand new Audi, best buying experience to date

My husband and I have bought more cars than I'm comfortable admitting and DJ at Audi Atlanta has definitely been the best experience so far. DJ truly listened to what we wanted, answered any questions and was very patient with us. Audi Atlanta is a fabulous dealership and I highly recommend them

Exceptional Commitment to Top-notch service

What distinguishes a person or organization is in how they respond to the unexpected. While we did hit a snag in my purchase process, I am now driving a beautiful new Q5 and am even more excited about my experience than before we hit the snag- all due to Tracie and Allen's tireless commitment to excellence. I am a first time Audi buyer and must say - I'm impressed!

Great service

My salesperson was great the process was very easy I will definitely shop here again!!! Thank DJ

Customer Service

Tracie Maloney always does an excellent job taking care of her customers. Chris Lee was so helpful in helping me with my new tires purchase. He made everything seamless. Paul Johnson, as always, was incredibly helpful. It's always a 10 dealing with Audi Atlanta!

Awesome Purchasing Experience!

This is my second purchase at Audi Atlanta. I went back because I had such a great experience the first time, and the second go 'round was even better. The new facilities are great and the whole staff went above and beyond to make the deal happen. My sales advisor was Sankar Henderson on both purchases; he is attentive to my needs and wants, and always did his best to make the experience great. I highly recommend Sankar and Audi Atlanta to you!

Job Well Done

Steve at Audi Atlanta was masterful in facilitating my recent visit for service for my A8. He efficiently registered my visit and asked for any additional concerns that needed to be addressed.This was my first inaugural visit since purchasing my vehicle and treated me like a favorite customer.

Great car

Great car buying experience. I haven't bought a lot of card but the deal was good and the staff was friendly

Recent Audi Purchase

Had a great experience at Jim Ellis Audi a couple weeks back during my third car purchase. It was a quick and painless process. I worked with Senior Audi Specialist, George Kategaris. He is extremely professional and knowledgeable of the Audi lineup. Great experience! I highly recommend George and the rest of the Jim Ellis Audi team.

Great Experience

Ryan was great! My wife and I would recommend this dealer to anyone. Their customer service is stellar and they really care about the customer's buying experience. They did a great job with giving us the most competitive rate which made it impossible to walk away from the deal.

Review of Recent Service at Jim Ellis Audi

I have had Chris Lee as my service advisor for almost all of the 12 years I have owned my Audi AllRoad. He is the best!! Now, I consider him as a trusted friend, and have absolute confidence in his recommendations regarding my car. He is a great asset to the Jim Ellis organization.

Great to work with

Quintin & the rest of Audi Atlanta team were so great! They worked with me to get the right car for me!

Audi service department

Matt Hunter truly makes the entire process worry free and easy. Excellent customer service, professional, reliable and efficient. I always feel taken care of whenever I need to take my car in.

Matt Hunter

Matt Hunter goes out of his way every time to help me. In all the years I have had cars (and I used Jim Ellis in the 1980s), he is by far the best service consultant I have ever had.The gentleman at the loaner counter was also very good and helpful. He helped get me into a loaner based on my business as a realtor and it made a huge difference. I was able to take out a client in the loaner and got many compliments on the car. I don't remember his name, but would like to thank him.

2017 Audi A4 from Jason

Jason was fantastic! Very low pressure and knew what we were looking for quickly!2017 Audi A4 is a great all around vehicle with fantastic tech!Overall it was a great experience leasing for the first time we will be coming back!

First Service

Steve Stewartwas very helpful in my first visit with my Q5. Very clear in his discussion of what would take place and also answering my questions. Made sure I found the comfortable waiting area and the benefits that went with my wait. My service was complete on time and Steve made sure I knew what had been done and had me on the way home. Also covered the next service requirement.Great first visit.

Excellent salesman

Gunter Riechart is an outstanding person to deal with. He is honest, personable, and just a good dude. I have had many experiences with salesman and Gunter is the best!I would send every person I know to Gunter to buy a car, if they all wanted an Audi.Gunter is the man!!!

2017 A4 from Jason

Jason was fantastic! Very low pressure and knew what we were looking for quickly!2017 Audi A4 is a great all around vehicle with fantastic tech!Overall it was a great experience leasing for the first time we will be coming back!

Audi A3 Premium Sedan

I just leased an A3 Premium Sedan 2 weeks ago from Audi Atlanta. It was the smoothest car buying I've had to date. Quintin Jagor was my salesman and was a fantastic help. This experience alone may have won my business for years to come

Great Experience

I just leased an A3 Premium Sedan 2 weeks ago from Audi Atlanta. It was the smoothest car buying I've had to date. Quintin Jagor was my salesman and was a fantastic help. This experience alone may have won my business for years to come

Outstanding Customer Service

The service center always provides outstanding service. They are knowledgeable about the cars, repair times, and provide reasonable estimates around when the car will be ready.

Proud new Audi A3 TDI Owner

Please forward this message to the Manager at Audi Atlanta and to Mr. Jim Ellis (I've been a loyal Jim Ellis customer for about 20 years) I am now "officially" part of the Audi family!!! I just purchased a loaded Audi A3 TDI Sedan. I absolutely love it. My sales person was Jason Hawksley. He went above and beyond to get me a great deal. Since the car I purchased was a loaner vehicle, he even went and collected the car from the person who was using it and swapped it out with another so that I could test drive and purchase this car today! All of that was done after hours on his own time. If you're looking to buy an Audi, I highly recommend Jason!

Great Buying Experience

Jorge Galvez is a very friendly and easy to talk with car salesman. His assistant Mac is also available to answer most questions or find someone who can, if Jorge is tied up. We felt very comfortable with his first offer and then he matched another dealer when presented with this lower cost option. While we waited for the color and style to arrive, he provided a loaner car. Overall it was a very pleasant buying experience and we would recommend him with no reservations.

Pleasant Experience

Gunter was so nice and honest from start to the end. We did not felt any pressure to buy anything. This is why we came back two days later to buy the car from Gunter. Thank you again Gunter for a nice, pleasant and non stressful experience of buying a car.

Audi ATL and Louis Long rock

I've had more than 6 Audi that I have purchased in multiple states from different dealers and Audi ATL/Louis Long are the best partners I've ever experienced.

Experience with Audi Atlanta

Absolutely Superb Experience! Special pleasure to meet, and indeed become respectful friends with Salesman Gunter Reichert, Receptionist Claudette, and Administrator Patrick Wolff. Highly recommend the Dealership and the Product.

Pleasant Experience

Gunter was so nice and honest from start to the end. We did not felt any pressure to buy anything. This is why we came back two days later to buy the car from Gunter.Thank you again Gunter for a nice, pleasant and non stressful experience of buying a car.

Purchases of a S5 and TT

Louis, as always, was fantastic to work with regarding the purchase of my Audi. He is extremely knowledgeable. He has helped me with the purchases of an 2016 A7, 2016 S5 and 2013 TT

Awesome Car Buying Experience !

I owned a Q5 and decided to start looking to buy a current model. I was given Jorge Galvez as a contact from family members who had a great purchasing experience with him earlier. Jorge was contacted and so began the search for my new 2016 Audi Suv. Communication was over the phone, by fax, or Fedex which suited me as driving around Atlanta was a frightening thought. Jorge found the perfect SQ5 for me and had it shipped directly to my home in Alabama. Even the gentlemen that delivered my car were super nice and contributed to my positive car buying experience. I would recommend to others and purchase again from Audi of Atlanta & Jorge Galvez. Love my new SQ5.

Audrey went above and beyond!

Truly the best auto buying experiences we have ever had! She went above and beyond -- even picking us up at the Metra when we flew to town to pick up our new Quatro! She explained much and when we began to glaze over, programmed into our phone her cell number for later questions. Simply remember to ask for Audrey at Audi Atlanta, you won't be disappointed!!

Awesome Car Buying Experience !

Jorge came highly recommended to me from another buyer. He located a SQ5 for me that met my requirements and our communications were by phone and fax. He even went the extra mile by having the car delivered to me in Alabama so I did not have to drive to Atlanta. Customer service is awesome I've never been treated so good. If you want a great car buying experience call Jorge Galvez, you won't regret it!

Over All Nice Experience !

We drove from Tennessee to this dealership to purchase 2016 Audi Q5 3.0 S line. Jason Hawksley was the sales person that helped us to own our first Audi . He is very professional, Hard working,Enthusiast,Knowledgeable and Honest sales personal per our experience. He overstayed on saturday and took care of our purchase. We were treated very well and the purchase was hassle free. The finance expert Patrick is an Awesome guy too. He is the Best !!! We Made a right decision to own an AUDI and loving our new vehicle. I highly recommend Jason and Patrick at Audi Atlanta.

Excelent!!!!

Steve is why I will always be an Audi owner!! His guinine concern and friendliness is un matched. He has always worked or service all of my cars.. I made sure I followed him from his old location.. I TRUST him and his advice on my cars.. Audi should and I hope thy are very happy with him and all he brings to the company.. Thank you Steve and Audi..

Exceptional experience

I have bought multiple vehicles from Jim Ellis Audi Atlanta, and the entire relationship continues to exceed my expectations. From sales to service the entire dealership puts customers first. I would recommend Jim Ellis Audi Atlanta to anyone.

Audi Atlanta Forever Fan!

We drove 8 hours from North Carolina to this dealership to purchase our car. Our salesperson, Jorge Galvez was professional and wonderful to work with. He answered all of our questions, and we had a lot:) He was always there for us. The deal was amazing, the customer service was outstanding. Mac showed us all the features on the car and John in Finance made the paperwork so easy. It was prepared to sign when we got there. The only surprises were good ones. They treated us like royalty. Do not go anywhere else! We will be calling Jorge again in a few years to buy our next car! This is the only dealership we plan to do business with. The GM also came out to introduce himself and to make sure we were happy customers. We are so happy!! Love our new Q5:) I cannot say enough good things about our experience!!

An Outstanding Experience, As Always

I recently dropped off my Audi Q7 for regularly scheduled maintenance. I understand that my service advisor, Dave Campbell, is relatively new to the company, but what an outstanding ambassador he is for Audi Atlanta. Dave is attentive to all the details, courteous, and extremely professional. He's also very responsive to inquiries, and he did an exceptional job of keeping my updated by telephone as to the status of my vehicle.

Excellent, Painless Car Buying Experience

We drove from NC to Atlanta to buy our new Audi Q5 because of the amazing customer service we received. Jorge Galvez was our expert salesperson. He answered every question and put together a deal that could not be matched. We asked a lot of questions and Jorge was amazing. Mac showed us all the features of the car and was a delight. John in finance had all our paperwork together and ready to go. There were no surprises at all except for a paid night in a 5 star hotel. We had a wonderful time!! Will not go anywhere else!! Plan to go back and see these guys for the S5 in a few years!!!! The GM came out to make sure we were happy too

Fantastic Experience ~ Todd was Awesome! Cortlin was great!

Mr. Chisolm was honest, patient, and very knowledgeable. Ms. Graber was refreshing to work with. Ms. Rachel Durham was outstanding; she was my first contact through the internet. This was the best car buying experience I have ever had. Do not go to any other Audi dealership in the Atlanta area. If you do, you will be disappointed and wish you had came to Audi Atlanta Jim Ellis. I use to sale cars. I wish I had worked here. Everyone is very nice and professional.

Great experience , outstanding sales professional

Facility Comment Micheal Gerbick the sales representative was "OUTSTANDING" , very professional, and responsive. He represents your brand well Overall Experience Comment The whole experience was enjoyable. Much different then dealing with other dealerships.

Best car buying experience

Over the years I have purchased many cars. This was truly the best experience that I have ever had. The whole staff was very concerned with my happiness during the process. My salesman was Greg Savitt and I could not have asked for a more accommodating person.My finance person was Early Pickett. He had all the paperwork ready upon my arrival. I was very pleased with the amount of time that it took to complete the paperwork.

Leadership let down....

It is always unfortunate to write things like this but be aware that ultimately like most big companies the day to day team members are probably great....but the leadership doesnt take responsibility for their product and they wont stand up and do the right thing because they don't want to jeopardize their Sr role. Stacey Hodges their VP let the company down today by explaning to me that "we cant help you with this issue because we operate on 20% margins in the service area." wow... that response as I just walked out of a $10 million dollar new service facility. Great day to day people but the leadership hides behind "margins" and "we don't know the service history, we don't know if you were original owner, etc, etc." They couldn't even take enough time to figure out if I was the original owner.This is probably very rare but fyi if your issue reaches the leadership.

Best Customer Service Audi Dealer in Town!!!

Best Customer Service Dealer! Look for Steve Stewart - Service Consultant if you have any problem with your car He will walk and guide you and be honest about it!

Great Experience

As smooth a buying experience as one could hope for. Low-key, no pressure, personal touch. Ask for Audrey Brazier -- she was fantastic!

Best Service in Town for Audi

Best Customer Service Dealer!Look for Steve Stewart - Service Consultant if you have any problem with your carHe will walk and guide you and be honest about it!

Best sales experience!

Quintin is the absolute best salesman that I have ever experienced! Very knowledgeable, had an answer for every question, even after the sale he is still available if I need assistance. He went above and beyond to get me the perfect vehicle! Very polite & respectful of my time. Even researched & recommended a restaurant for our dinner when we said we were hungry! I will refer friends in the future and will look for him for my next purchase! Patrick Wolff did a fantastic job of explaining all of my docs, service plans, price & payment. We were in & out quick. He was a pleasure to do business with! Everyone from my first contact with Tracie Maloney to Quintin Jagor to Patrick Wolff exceeded my expectations. I was hesitant being that I was coming from out of state to purchase but this was the easiest purchase I have ever made. I am recommending them to everyone! Thank you Audi Atlanta! Customer for life!

Best sales experience ever!!

Quintin is the absolute best salesman that I have ever experienced! Very knowledgeable, had an answer for every question, even after the sale he is still available if I need assistance. He went above and beyond to get me the perfect vehicle! Very polite & respectful of my time. Even researched & recommended a restaurant for our dinner when we said we were hungry! I will refer friends in the future and will look for him for my next purchase!Patrick Wolff did a fantastic job of explaining all of my docs, service plans, price & payment. We were in & out quick. He was a pleasure to do business with!Everyone from my first contact with Tracie Maloney to Quintin Jagor to Patrick Wolff exceeded my expectations. I was hesitant being that I was coming from out of state to purchase but this was the easiest purchase I have ever made. I am recommending them to everyone! Thank you Audi Atlanta! Customer for life!

Amazing Experience

This dealership is top of the line, I was greeted immediately after arriving, purchased a Mazdaspeed 3, Todd Chisolm was a great and experienced salesman, made me feel at home, didn't pressure the sale just guide me through it. 5 stars to Todd Chisolm as well, thank you for making my buying experience great.

great dealership

Would recommend this dealership to friends and relatives. Enjoyed the nice facility and friendly employees. Everyone was willing to help answer any questions we had and work to get the deal we wanted.

Excellent Experience with Audi Atlanta and Audrey Brazier.

My wife and I decided we wanted a new 2016 Audi TT but had to make sure her instrument (cello) case would fit - two will fit! A bit of research (on this website and others) to select a good dealership and a salesperson we hoped would be effective and professional led us to Audi Atlanta with two names. Audrey Brazier was the person available. Since she is a Senior Audi Brand Specialist, I figured Audrey would be experienced at handling pricing in a straightforward manner and would have credibility with her managers to move forward without complication. We knew exactly what options and details we wanted. Audrey helped locate a vehicle not too far away and we agreed to a deal. She monitored the car's shipping to Atlanta (which got complicated and somewhat more expensive to the dealership), had it prep'd/polished on time, set up the electronic features and gave us a thorough explanation at delivery. We had a great experience working with Audrey and are very pleased with the professionalism at Audi Atlanta - We highly recommend them!

Amazing service!

Rick in service is the best! Rick was very helpful and answered all of my questions and concerns. Rick exceeded my expectations!

Great service CHRIS!!!

I took my A5 in for service with Chris Lee. He was very detail with the whole process. Chris made sure they assisted me into a loaner, he give me updated details on the repair work and most importantly imformed me that my warranty would cover the cost!!!

Excellent staff

Gunter was the first person I met at the dealership while browsing in the lot. From the start he was very personable and extremely knowledgeable regarding the cars they sell. He was patient with me and never once tried a typical high pressure sales tactic. I had been shopping for a new car for months and, based on my experience, good sales staff are not commonplace. My wife and I were all but ignored at some of the other 'luxury car' dealerships around Atlanta. I have had two regularly scheduled service visits since I purchased my new S4. Rick Fortnam, along with the other employees in the service department, treat customers just as well after the purchase. I commend the dealership for creating an environment where customer service is a priority.

auto review for Auid Atlanta GA.

ONE OF THE BEST CAR BUYING EXPERIENCES I EVER HAD.

Great experience - repeat car purchases form Jim Ellis

This is our third Audi - we'll also buy our future cars from Michael!We had a truly great experience, including all after-sales questions around MMI LTE connectivity and setupThank you. Jim Ellis Audi is lucky to have thorough, thoughtful, and knowledgeable staff such as Michael Gerbick . The car is important. The brand - given Diesel gate - a bit less so. But ultimately, it's the people who make the difference. Michael always goes the extra mile and is available over cell phone to respond to questions. plain wonderful.

Steve Stewart is the best!

Steve is the best! Great customer service and I was in and out with no issues. I would highly recommend going to see him for your next service.

Steve was Amazing!!!

Steve is the bomb!!Steven was amazing!! I work a very difficult schedule and he was willing to come in early to accommodate me :) Need more like him

First Class Operation - Audi of Atlanta

A huge thanks to a first class experience from the Audi team. Jessica in communications sent me cars to review for months before I finally found one I wanted to test drive. Wyll was all class on the sales side - no pressure at all, total pro. Tracie the VP knew about the DVD system and offered to fix it as part of the deal - and Patrick in Finance made that process seamless and smooth. Truly a first class operation and thanks for a great deal on a KILLER RIDE! - Josh Miller

First class

A huge thanks to a first class experience from the Audi team. Jessica in communications sent me cars to review for months before I finally found one I wanted to test drive. Wyll was all class on the sales side - no pressure at all, total pro. Tracie the VP knew about the DVD system and offered to fix it as part of the deal - and Patrick in Finance made that process seamless and smooth. Truly a first class operation.

Needed service for an Out-of-Towner

We had decided to make an impromptu cross country trip but before we could get to far we needed to have the 15,000 mile service completed on our A4 sedan. The dealer in North Carolina told us that they could squeeze us in within the next 10 days. So we called Audi Atlanta and they scheduled us for the first appointment on the next day. The service facility was first rate and the technical coordinator, Matt, smoothly walked us through the process. The work was completed within an hour and we were on our way. I would highly recommend Audi Atlanta for all you who live in the area.

Mr Stewart is Superb

Audi Atlanta is the model of great customer service in a dealership. Mr Stewart is an example of this. Mr. Stewart went beyond the call of duty to assist with my car's situation with Audi America. The facility is state of the art. The work was efficient and thorough as usual. Mr Stewart remains courteous and professional. Jim Ellis Audi continues to provide excellent service. I truly appreciate the knowledge and customer service offered by Mr Stewart. My pick up process was very quick and Steve kept me informed of everything.

Mr Stewart is Superb

Audi Atlanta is the model of great customer service in a dealership. Mr Stewart is an example of this. Mr. Stewart went beyond the call of duty to assist with my car's situation with Audi America.The facility is state of the art. The work was efficient and thorough as usual. Mr Stewart remains courteous and professional.Jim Ellis Audi continues to provide excellent service. I truly appreciate the knowledge and customer service offered by Mr Stewart.My pick up process was very quick and Steve kept me informed of everything.

Audi of Atlanta Great!

Allan Johnson was Awesome! He was very patient in helping us get exactly what we were looking for. He took the time to let us check through inventory and took us to the used car location to look at what you all had available. There was no prejudgment when we arrived. He treated us like buyers which is what ever customer wants. My experience was very good once Allen showed up to help. My wife and I are a young couple so we often get mistaken as lookers instead of buyers. I would advise employees acknowledging everyone that walks through the door. Regardless if they think they are buying or not. Allan Johnson did just that and I commend that!

Never buy a car from this dealership!

I recently tried to purchase a pre-owned vehicle from this dealership and found the experience to be the worst I have ever encountered. I brought in a pre-approval letter from my credit union (Coca-Cola) and negotiated a deal. They filled out a buyers order and the MV-1 (title transfer) which I forwarded to the CU. It is usually a two day process. Well, I brought my wife to see the car and took it for a test drive when I found out that they ended up selling the car from underneath me and pretty much said sorry but their is nothing we can do. Needless to say I was very very upset but decided to pursue other means to vent like this review instead of yelling and acting out. This is not the place if you are looking for a dealership that negotiates in good faith!

Allan Johnson was Awesome!

Allan Johnson was Awesome! He was very patient in helping us get exactly what we were looking for. He took the time to let us check through inventory and took us to the used car location to look at what you all had available. There was no prejudgment when we arrived. He treated us like buyers which is what ever customer wants.My experience was very good once Allen showed up to help. My wife and I are a young couple so we often get mistaken as lookers instead of buyers. I would advise employees acknowledging everyone that walks through the door. Regardless if they think they are buying or not. Allan Johnson did just that and I commend that!

great buying experience

On March 26th i stopped by to look at the Audi A3 quattro for purchase in late April. However the sales man told me that they have a little better car with all the options i want in stock and wanted to sell for the close out of the month. After test driving the A3 Cabriolet Quattro S matic with turbo charged 2liter engine i ended up buying the car with a substantial savings from the list. They also took care of the decent financing and i left the dealership after 3 hours with the A3 that i thoroughly love. i never would have bought a convertible but did so for my wife who always wanted one. this was her 65th surprise birthday gift. i have been driving this car with top down on the interstate and it is simply incredible. even though the outside temperature was 59, with the heater on and music playing, it was exhilarating to drive this powerful vehicle. i have truly fallen in love with this vehicle. it sure can move.

Audi Rocks!!

Very nice and modern I loved the layout of the building DJ was so helpful and knowledgeable about the Audi brand and made me feel very at ease about coming look at and purchase an Audi . He was able to calm any reservations I had in purchasing my vehicle and he was so personable with me and my daughter. I really liked that fact that he listened to what I was specifically looking for and happily assisted me in getting my new A4. This was one of the easiest processes that I have encountered. I wish that all of my financial purchases went this smoothly. The young man who handled the final paperwork( I forgot his name but he was British with a nice smile) he explained everything very clearly and I had no reservations or questions about anything. Yes DJ helped me to program everything and he was very patient with me because I am totally not up to speed with technology or smart cars. He answered every question for me and didn't mind showing me how to work things twice. Thanks DJ :) I personally like any service that has to do with Jim Ellis. I equate his name with high quality and service, so there was no other option honestly. Audi Atlanta was very classy in the way my purchase was handled and I feel very good about my purchase. I can't believe I own an AUDI!!!

Happy with my New A3

I was very impressed and felt comfortable.I was greeted right away by Wyll when I walked in. He was very friendly and asked a lot of questions, when I told him what I was interested in seeing.I really wasn't planning to purchase that night but felt comfortable enough to drive away in my new A3.

From start to the end perfect in every detail

Everything perfect organized, It felt as I would be in Germany at a dealership exact same standards. Audrey took care a all possible needs or questions. I highly recommend when you want to buy an Audi do it there.

Michael is the best

Very nice, We got the best salesman. We are very happy about purchasing the Q3 with the dealer and our salesman help us go through the whole transaction. Michael is the best. Thank you!

Great buying experience!

Beautiful facility and welcoming receptionist who remembered my name second time I came in. I have bought a lot of cars and I can truthfully say that the buying experience with Audrey was exceptional. Truly one of the best! Cortlin was also quite personable and made the financial part quite easy.

Audi Rocks

Very nice and modern I loved the layout of the buildingDJ was so helpful and knowledgeable about the Audi brand and made me feel very at ease about coming look at and purchase an Audi . He was able to calm any reservations I had in purchasing my vehicle and he was so personable with me and my daughter. I really liked that fact that he listened to what I was specifically looking for and happily assisted me in getting my new A4.This was one of the easiest processes that I have encountered. I wish that all of my financial purchases went this smoothly. The young man who handled the final paperwork( I forgot his name but he was British with a nice smile) he explained everything very clearly and I had no reservations or questions about anything.Yes DJ helped me to program everything and he was very patient with me because I am totally not up to speed with technology or smart cars. He answered every question for me and didn't mind showing me how to work things twice. Thanks DJ :)I personally like any service that has to do with Jim Ellis. I equate his name with high quality and service, so there was no other option honestly. Audi Atlanta was very classy in the way my purchase was handled and I feel very good about my purchase. I can't believe I own an AUDI!!!

If you like cars....

If you are a "car guy" and are ready for a great vehicle that's just the way you want it, call Jorge. He likes cars too, likes driving and knows a lot about both. It was a pleasure buying a car from him!

Joey Davis is the best!

I actually enjoy coming to get my car service done at Jim Ellis. And my customer service rep, Joey Davis, was fantastic on my last visit. Everything was done as promised, on time, and BELOW the cost I expected. Wonderful job Joey and Audi team!

Good people

Very friendly and accommodating. Found the car online and went into look at it. Everyone was very nice. I made an appointment with Justin to take a test drive and he let me come in early so I wouldn't be late for work.

Treated like royalty

The consultant Steve spoke to me about my service, answered questions, and explained to me what the service included and why.The facility is always very clean. There is always bottled water and coffee plus an excellent cafe with great food. The waiting area was comfortable and I was able to work on my Blackberry.I called to make the appointment and I was able to get the day and time that worked for me. When I arrived, I was greeted immediately, signed in, and they took the car back for service. It was wonderful.I still cannot believe that I was at a dealership. It was too nice and so pleasant. My vehicle is very happy and so am I.Everything was done was very nice. They made sure that my time was respected and that I received communications pertaining to my service. So there was really no waiting for someone to greet me, or no waiting for someone to go over the paperwork, and no waiting when it was time to pick up the vehicle. Once again, very nice.I was told how much time it was going to take for the service from the beginning. I was happy that it took less time. I was glad they washed the vehicle because I just returned from a trip and the car was dirty. So the car looked great after the courtesy wash. A marvelous experience.

Uncomplicated Service

The consultant Steve spoke to me about my service, answered questions, and explained to me what the service included and why. The facility is always very clean. There is always bottled water and coffee plus an excellent cafe with great food. The waiting area was comfortable and I was able to work on my Blackberry. I called to make the appointment and I was able to get the day and time that worked for me. When I arrived, I was greeted immediately, signed in, and they took the car back for service. It was wonderful. I still cannot believe that I was at a dealership. It was too nice and so pleasant. My vehicle is very happy and so am I. Everything was done was very nice. They made sure that my time was respected and that I received communications pertaining to my service. So there was really no waiting for someone to greet me, or no waiting for someone to go over the paperwork, and no waiting when it was time to pick up the vehicle. Once again, very nice. I was told how much time it was going to take for the service from the beginning. I was happy that it took less time. I was glad they washed the vehicle because I just returned from a trip and the car was dirty. So the car looked great after the courtesy wash. A marvelous experience.

Fantastic Customer Service All Around!

It's been an overall great experience with Audi. From the purchase process with Zach McCullough all the way to getting my car kept up at customer service with Rick Fortnam. Their patience, communication and expertise has been great and well appreciated. I will be happy to refer friends and family their way.

Chris Lee is the Best!

Always anticipating needs and the go to for any issue we may have with our Audi (which are very few indeed). Great to have such a resource that you can TRUST.

Audi Atlanta

Audi Atlanta and my salesperson, Audrey Brazier exceeded my expectations! That is why I'm repeat customer of them both! Audrey was a pleasure to work with and not only her, but everyone I have encountered across the entire dealership were very knowledgable and professional. I your thinking about an Audi, you would be remiss if you did not visit Audi Atlanta and Audrey!Barth Sweeney

Nice Experience

My wife and I had a great experience working with Audi Atlanta

Nice experience

My wife and I had a great experience working with Audi Atlanta. They went above and beyond to make sure we were happy with our experience.

Awesome people and great service

This was the best car buying experience I have ever had!! Thumbs up to a great team of friendly and professional members. You have me as a repeat customer and I'm telling al my friends that this is the place for their next car.

Chris & the entire Serv Dept are simply the BEST!!

There is not a better services department anywhere. I have bought 9 wonderful cars from the Tracie team. Never been been disappointed in my nearly 20 years of experience!

It's why I'm a repeat Audi buyer.

Over the years, the incredible ease of working with Chris Lee in the service department has made me a multi-time Audi buyer. Even recent recalls on both our A7 and Q5 were handled seamlessly, which turns a potential negative experience into a positive one.

I purchase the Audi 2016 A 6

My Sales Consultant - Darryl Hickson was best the ever. He made our buying experience an awesome one. He was very knowledgeable of the Audi brand. He was extremely professional and considered. My wife and I were completely satisfied in purchasing our 2016 Audi A6. It was a great decision and I would highly recommend Darryl (DJ) Hickson to introduce you to the Audi brand

Best decision I have made in a car!

From the moment I walked through the doors of Audi Atlanta, I knew I was going to walk out with a new vehicle. My sales representative, Wyll Dickenson, made my experience fun and easy. I love my new Q5 and can't imagine driving anything else. Everyone thinking of a new car should go to Audi Atlanta and ask for Wyll. He will get you in the car you've always wanted. And if you are lucky enough to get Early Pickett in the finance department, even better. They are a great team!

Jim Ellis Audi Service

I am on my fourth Audi purchased at Jim Ellis Audi of Atlanta / Chamblee. Chris Lee and the entire service staff at Jim Ellis do it right. They respect the customer. They provide prompt ,efficient , professional service.

IAudo purchase experience.

I never considered owning a Audi vehicle til visiting Jim Ellis. The salesman DJ Hicks is very knowledgeable of the Audi brand. Also Mr. Hicks is very informative and helpful with any questions you may have about the vehicles. Vice President Tracie Molney works hard with her sales team to make things right with the customers. What I really like about Jim Ellis is they continue to have a relationship with the customer after the purchase. I highly recommend Jim Ellis Audi and DJ Hicks for your Audi sales needs..

Awesome!

Everyone and everything was great! The guy that helped me was awesome!!!! The Cafe was delicious and the seating options while you wait we're very impressive. As a former bmw owner I'm happy to have made he switch!

Davian Quinn

I have been Jim Ellis customer for over 15 years . Recently bought 2 cars .Davian made it easy for me .Knowledgable, friendly and always available,.Great job Davian. I'll definitely come back .SA

Six star review

As my title states, if I could give six stars I would. Jorge was professional, curteous, understanding, and informative. He is highly recommended and I would encourage anyone to consider him for your next buying experience.

Audi Awesome

Audi Atlanta is awesome. The website is easy to use and they have all the information need to go further in purchasing the car of your dreams.

Great Service Consultant

Chris Lee was my service consultant and I must say although I wasn't initially greeted by him, once he saw me he made me feel welcomed. Thank you Chris for turning my disappointed face into a smile.Shakeenah

Service Appointment

Scheduling, treatment upon arrival, waiting area, wait time, check-out, workmanship -- it could not have been any easier or more pleasant. I'll be back.

Excellent Customer Service

I had my car in for service recently and just wanted to let someone know that Chris Lee went out of his way to accommodate my schedule - outstanding customer service!

Great experience