Asheville Ford

2016 Fusion

Love this car. When I was considering trading cars, I had not even considered a Ford, much less a Fusion. I received a call from the dealership because of research I had done on KBB, and invited me to come by and speak to a manager. I was pleasantly surprised with the home town feeling and the welcome I received. I dealt with JB and Greg, and they listened to what I was looking for, my budget constraints and more than delivered. All my needs were met, they did not try to push anything extra beyond what I asked for and made the transaction very painless. I have told a multitude of people about the great experience I had purchasing my be Fusion and would recommend these guys highly. I have visited the quick lube service center twice now, and have been very pleased with this as well. Will continue to have my new Ford serviced at the dealership. Overall, my experience with Asheville Ford has been amazing and I would highly recommend if you are in the market for a vehicle.

Quality Dealership

My wife and I came into Ashville Ford with a broken fan blade that broke when an animal got into the engine compartment. I explained the problem and the service department looked at it and said they could fix it if they had the part. To make a long story short......they has a part and got us in and out within 1 hour. This was on a Friday afternoon and the bay was packed but because if our situation they made room and fixed our problem.

Quick lane

The Quick Lane service staff was very courteous during my encounter and showed great customer service.

Great

My experience was a present one and was a lot less stressful with the way the salesperson was able to make me feel confident in my decision.

Great service

The service was fast, complete, and perfect. Nice touch to wash the car too. The manager was very personable and friendly. I will happily bring my C-Max Energi back for service again the next time.

service department lacks timely accurate communication

Failure of the service department to communicate in a timely and accurate manner resulted in my being charged over $500 for no work being done. Wednesday morning I am being told the parts are there and work has begun, then no call backs until late in the day and suddenly the parts won't even arrive until Friday or maybe Saturday. Given the sudden change and need to get my vehicle repaired in a timely fashion, I chose an alternate service provider and was then charged over $500 to retrieve my vehicle, including a restocking fee for parts which had not even been delivered at the time. I would not go back again, and would recommend you get any commitments from them in writing.

Failure to communicate timely and accurate info

Failure of the service department to communicate in a timely and accurate manner resulted in my being charged over $500 for no work being done. Wednesday morning I am being told the parts are there and work has begun, then no call backs until late in the day and suddenly the parts won't even arrive until Friday or maybe Saturday. Given the sudden change and need to get my vehicle repaired in a timely fashion, I chose an alternate service provider and was then charged over $500 to retrieve my vehicle, including a restocking fee for parts which had not even been delivered at the time. I would not go back again, and would recommend you get any commitments from them in writing.

McDaris Edge

Sharla and Chris were Very polite knowledgeable and are very patient during our process. Afterward they have stayed in touch to see how the Edge is working out for us. We will definatly be purchasing our next vehicle from them.

Great dealership for service

Great staff, kept me informed on my maintenance needs

Love my new ride!

Great customer service, especially from Sharla! They worked really hard to find the right vehicle for me, when they did not have my color choice with the options that I wanted. They did not try to convince me that I would be satisfied with what they already had. They wanted me to be completely satisfied with MY choice!

2017 ford escape

great dealership professional service and sales team would recommend to our friends josh, the sales manager was extremely helpful.I have always had a good experience with the service department

Worst Dealership ever been too

I would never recommend anyone to go to the dealership, had the worst experience ever, waited thirty minutes just to talk to a salesman, was told I was approved but then denied

Sales review

This is my second vehicle from Asheville Ford .My experience there was great as usual .

Charles Thomas made my day!

Everyone at Asheville Ford made us feel welcomed and appreciated but Charles made the Deal we could handle. Friendly, Comfortable. Competant. That sums it up. Great Team! Ask for Charles if you're ready to Buy!

Helping a long time Lincoln customer

I was with the Lincoln-Mercury Division for 17 years including 4 yearsin the Atlanta Sales Office. I then went on to become a National GroupVice-President with Subaru of America. Therefore, I have been in thousandsof Automobile dealerships.. I always love to visit a dealership.Some of your employees really understand the automobile business. Good customerservice helps dealerships in many, many ways ... referrals, more service business, and new/used car salesKatie Fox, Rick Griffin, and Coty Holbrook get my vote as outstanding people andemployees. I will have nothing but good things to say about Asheville Lincolnafter my interaction with them.Thank you so much,Charles "Doug" Mahin2202 Timber PlaceAsheville N.C. 28804.

Execellent in all departments

I received the best deal on my 2016 Explorer here, I had shopped around. Everyone was courteous and very helpful. Then a limb fell out of a tree and dented my NEW hood. I took it to ABRA across the street, it was new again in 3 days, paint and parts involved. I went to the Quic Lane to get oil change and tires rotated, they were exceptional also. Asheville Ford has the complete package for any vehicle need

Explorer repairs

Service was great. Repairs were timely (given that we dropped the car off just before the weekend and parts had to be ordered)

salesperson

their sales person are as nice as can be while trying to sell you something telling you how great a product is till you buy then it is just a used car that is all you can make of it. Or at least that was what I was told. Also the salesperson kept telling me all the extras that he had done for me then he would say don't say anything and then brag about how good he was at selling so be sure and give him a good review. Had issue with the car on the next day after purchase but was promptly told there was nothing they would do

Great salesman

No pressure sale which is the only way I buy a car. Spoke to them up front about the car I wanted and that all I needed was information on the car and a good price. No gimmicks no pressure just great service and a smooth no hassle sale. Great experience I'll be back for my next car purchase for sure.

Great Service

My car looked great after the Auto Butler service. I also received a call asking if I wanted to replace my air filter with the oil change. The staff is always courteous!

Always trade here

Could not ask for anything better. Great staff ,fast service, and good coffee.

Great experience

Jason was GREAT! He answered all my questions, obviously knowledgable about the vehicle I was interested in.

Service of my Escape

I was very satisfied with the service of my Escape.

Great Experience

I was concerned that buying a car would be a high pressure and unpleasant experience but ours was anything but. Charles was a pleasure to work with and we would highly recommend him and Asheville Ford to everyone!!

Quick service

Friendly people/environment. Quick service and can answer any questions you have. 100% has my business

gfffffff

Good visit. I showed up at 7am for an oil change (10,000 miles on new F150)hoping to get out of their early, but it was almost 1 1/2 hours before I was free to go. Aside from that, the customer service counter was very courteous and helpful.

CUSTOMER SATISFACTION

NICK CAMINITTI, DID ALL THAT HE COULD DO TO ASSURE THAT OUR PURCHASE OF A 2015 USED FORD EXPEDITION WENT SMOOTHLY. ALL PROBLEMS WITH THE CAR WERE ADDRESSED IN A TIMELY MANNER TO OUR SATISFACTION. HE IS A PERSONABLE SALESMAN THAT PUTS THE CUSTOMERS NEEDS UP FRONT.

Great, easy experience.

Staff was very helpful. The experience from start to finish was smooth and hassle free.

focus

staff are excellent, trust you, coupons in the mail.

Quick Lane

Everyone was very helpful and put up with my worries. They really did a good job. Estimation on when to leave for lunch was 45 min. off though, and, next time I will just go and eat. I have blood sugar issues. I was told my car was next and would go in within 10 mins. but it was 45 min. and I think because it was THAT PERSON'S lunch break.

Tremendous Service for me and my vehicle

I have been using Ford Quick Lane after purchasing my Ford 2007 Expedition in 2010. Everyone I have been involved with at Quick Lane has been great and everyone has explained the issues that need to be addressed. My last visit involved Liz and I did not get the mechanic name (sorry). Liz was excellent her knowledge of what was needed helped me make the best decisions. The Mechanic did a thorough job, and I know that his involvement with the care of my car makes me safe. Liz explained the material that was noted on my print out - that has been done each time. A big thing I would like to point out, Quick Lane is always busy when I am there however each staff person that I have encountered has always been patient with each person. I have felt that they have my best interest not only for my car but for me. I continually recommend this service and appreciate each person in the front and all the mechanic that have been involved with caring for my car. THANK YOU Renee Collette

Great Service

What I thought was my check engine light had come on driving to work Tuesday morning. So I drove to Asheville Ford, they checked me in and shuttled me to work, and I wasn't even late to work. Called, told me it wasn't the check engine light, just the routine maintenance light. They preformed the required service ,the shuttle picked me up after work, took me back to the garage, where I picked up my car. EXCELLENT service, no hassles.

Great Experience

I went in just looking since I had about a year left on my Explorer lease, and came out happy as could be with a new lease on a 2017 Escape. Asheville Ford had a model that was EXACTLY what I was looking to get when my lease was up, and they made it work for me now. Sharla knew everything there was to know about that car and was able to answer all my questions. She spent her entire day with me, and then an hour the next day when I went back to pick it up (my choice) on practicing the features. Jason made sure the deal could happen and Brian was fast and efficient in getting all the paperwork ready. My fact-finding trip turned into a very unexpected and fantastic surprise. Thank you Sharla, Jason and Brian for helping me move to the more suitable for me vehicle ahead of schedule!

Trouble free

Had a great experience with the sales manager (Ryan), the salesmen (Mark & Chris) and the finance manager (Brian). I highly recommend Asheville Ford for a great experience.

Helpful and friendly staff

Staff was helpful. Any problems I had were handled excellently

Great Experience! Thanks, Asheville Ford!

Went to Asheville Ford on a whim - just to see what the 2017 Escapes looked like. I had a 2015 leased Explorer that doesn't fit in my garage without having to pull in the side mirror, and knew I was going to get rid of it when the lease was up. I also knew it might be possible to get out of the lease early. What to my wondering eyes should appear, but the EXACT model in the EXACT color that I had been pricing on line. There she sat, just waiting for me to take a closer look. Sharla came out to assist, and I told her I was just looking as I had some time remaining on my lease, but she knew I was pretty interested right from the start. We looked at it carefully. Sharla answered every question I asked her, clearly knowing a lot about the vehicle , and then she went and got the keys. We took it on a great test drive, and it lived up to every expectation I had. I was pretty certain this was what I wanted, but knew there was time because I was already in a lease. We decided to crunch some numbers to see what the outcome would be if I terminated the lease early. After some back and forth, Jason, the negotiator came on the scene. He, too knew that I was not necessarily going to trade in, but he also knew that i REALLY liked that Escape. After my saying I just couldn't make it work with those numbers and being mostly content to wait until my lease was up, he asked me what I needed for it to work. I told him what it would take. Jason met those needs, and I very happily signed the paperwork to downsize to my fully loaded Escape and rid myself of the garage eating Explorer. I didn't have any $$$ on me, so I said I'd come back the next day and pick it up. They offered that I could take it home for the night, but I was uncomfortable doing so. I went back the next day, and the car was sitting there waiting for me. Sharla met me, called me by name, and spent about an hour going over the features of the new Escape. I was very grateful for the time she spent with me, because even though most everything was similar, there were some rather significant differences on where buttons are located, and how new features operate. She even insisted that I practice the assisted parking feature with her in there. I was extremely skeptical on letting the car park itself, but it did just fine. Not sure I'll have the nerve to do that again. She also explained about the service, the Quick Lane and let me know they do have Nitro Fill (according to Google nobody in the area has it).Sharla followed up with me today to see how everything was going, and I told her that I was so excited about everything. Everyone at the dealership was friendly and, even though I know they wanted my Explorer, and they are all about making sales, I felt respected and confident that had I made the decision to wait to change vehicles until my Explorer lease expired, that they would've respected my wishes and kept me informed of the inventory on their lot. Never once did I feel pressured, even with the back and forth that went on.I'm happy that I found Asheville Ford, that Sharla came out to greet me, and that Jason was willing to work with me. Brian did the paperwork quickly and efficiently. I'm extremely happy with my experience at Asheville Ford. Thank you to all of you who helped make it possible.

good oil change and tire rotation

the service was great I showed up at 7Am when the quick lane was to open. I waited just a few minuets for them to get the lights on. My truck was being pulled into a service bay by 7:23 I was out of there at 8:00

Great services

Great and friendly staff, always willing to help you in anyway that they can,

Good job

They did great job on car an will send more people to Asheville ford Lincoln... Thank y'all 4,ur service. Will bring my car back soon..

Ms Louise Melton

Every time I have my Ford Escape serviced it is always good. Use your services all the time.

asheville ford

every one at Asheville ford are very professional from the sale dept.to the service dept.

Mr.W. Trill

ALWAYS A GOOD EXPERIENCE, STAFF IS KNOWLEDGEABLE AND COURTEOUS. ALWAYS SATISFIED.

Great Services

I purchased a 2016 F-150. The service was excellent from the sales manager Ryan to the salesmen Mark and Chris to the financial representative Brian. Very pleased with my experience.

Great Service, clean facility.

My husband and I purchased a Ford Escape. We got there around 11:30 and we're finished around 3. We were in and out pretty quickly and our sales associate was very helpful and tried to get us the best deal possible. Everyone we came in contact with was very friendly. We had a great experience at Asheville Ford.

Quick and complete Service

Service personnel were thorough and courteous...will be back.

Regular Service

I am so pleased with the service at the Quick Service. They always let me know what I will need to repair in the future. So polite and always let me know how long the job will take.

Bill Jenkins---great sales rep

I have experience in the auto industry. I found Mr. Bill Jenkins a professional and informative sales representative for your dealership. i highly recommend him.

feedback

The oil change and tire rotation went fine. I have still been unable to find ANYONE at ford that can tell me why my 7-pin trailer connector on my F-150 does not work properly.... Neither the service tech nor a truck salesman had any clue at all - very sad. I have an appt in a week to try to fix the problem, but I have my doubts. I like the truck and my mustang, but you made a big mistake moving from downtown. You have far too many vehicle scattered all over the place, it is hard to park, and the service bay entrance is too close to the lot entrance. The team across the street seem to be OK.

Great service

Excellent customer service. Would highly recommend it to family and friends.

2016 MKC

Our salesman Mark McKinney did an excellent job.He took the time to explain a lease or buy option, answered all our questions about the car and helped us understand all the features of the car.I would buy another car from MarkThomas J. RichardsrichardsncatcharterArden Nc 28704

Great Experience

I have a great experience every time I take my car in. Very thorough,thoughtful, and professional.

Exceptional Dealership

I was looking for a vehicle that I couldn't find elsewhere. Asheville Ford found my vehicle and had it for me within 2 days ready to go. Thanks to everyone!

Great service and helpful people

Repairs were completed on time. The truck has driven very good since I got it back.

A good car buying experience

My salesperson was helpful and knowledgeable . I'm very happy with my new Lincoln MKC.

The definition of simple

All aspects of the three transaction where simple, easy, and carefree.... entirely pleasant.. salesman Nick was extremely helpful.. Jeremy in finance was also very pleasant.....dealer had a good selection of trucks. Dealership was spotless and the bottled water was cold entirely pleasant and simple experience.

Great Experience

This is my first oil change on my new 2016 Explorer. I had a great experience! Very timely, Johnathan told me the procedure, what was going to be done and also asked if I wanted a complimentary car wash. What a great bonus. I appreciate that. Friends of mine were just talking the other day about car washes with oil changes and how many dealers don't do it. I said "Asheville Ford has a complimentary car wash!" Thanks for a great job.

Great Service

You take care of my car very well. Whenever I need anything done to my car Asheville Ford Lincoln is where I bring it.

Great Service

Great service, as always.....staff was great..amen

Outstanding service

Asheville Ford provided excellent service on my Ford Explorer.

Repair and Maintenance

My Ford Fusion was brought in for signal light issue and to have 90K server performed.

Very friendly and honest folk

Purchased a f150 in blue jean metallic Nick the salesman was very nice and helpful

Far beyond great service.

I've had multiple cars over the years and in different states. Asheville Ford by far super exceeded the standard. I explained to my dealer what I wanted and needed and he new exactly how to help me. He didn't stop until I was taken care of and he really put forth the effort to go above and beyond to help me. One thing that I also noticed is that everyone really worked as a team there and never left me hanging or guessing. Team effort is what makes a great company and Asheville Ford is a great company. My name is Adam Garland and I will shop at Asheville Ford again.

Great staff

Great service very friendly staff who are willing to help find savings wherever they can.

Great service

Liz is always phenomenal at taking care of the vehicles & very professional. Always ensures she is giving the most accurate information.

Great Service!!

We were on vacation and also attending a wedding that evening when my low tire pressure light came on for the second time during this trip. I found the Asheville Ford dealership and shop. We had appointments scheduled all day on Saturday and were in a bind to try and get the tires replaced quickly. The associate staff, can't recall his name even looked up comparable tires from other locations and we decided on the set I got based on his thorough review of my needs. We were at one of our appointments when he called to say we needed to replace our brakes as well. We were able to get that done during this busy day as well!. When we got back to pick up my Ford Edge, he even gave me a link to save some additional money on the brakes. Awesome job and we made it to the wedding on time!! Thanks so much, Kim Bernard

good service

We purchased an Edge. We were fortunate to have Sharla McCormick as our salesperson. She did not pressure us at any time. We would have walked out otherwise. She worked with us to get the car and the financing that was right for us. She followed through and we felt that she did not just sell us a car and walk away. We feel that if we have any questions or issues, we can contact her.

Car Repair

John and Jonathan did a great job helping me to understand what was wrong with my car and what it needed to be fixed. I will be back!

We were very impressed with the service.

We were treated like we were the only customer there. The staff was very friendly and professional.we would definitely recommend the service department.good bye

Great Experience

Sharla was wonderful. She made time for us late in the day and was very friendly and knowledgeable. She was extremely helpful with the myriad of controls and computer/voice recognition commands. We're very happy with our new F-150 Lariat FX4.

Great Experience!

The staff at the Quick Lane were very professional and helpful during the 30,000 mile maintenance service and I was in and out in less than one hour.

Great experience

Good buying and trading experience! You worked with us and made it worthwhile for us.

Auto repair

Some confusion on the time for repair, and was sent to another place for repairs other than the dealership.

Oil Change

Good service no complaints, clean wait area, complimentary car wash is nice

Annoying surveys who make you fill in titles.

The men who work at Asheville Ford are always friendly and helpful. Having to fill out these surveys is bit annoying though.

Great salesperson!

Very favorable experience! Will highly recommend to family & friends!

Oil change etc

Great service. Got everything done well fast washed clean car etc. wow. Thank you runs great. I'll be back thank you

Awesome service, positive experience

Both Charles and Jeremy for very understanding and most helpful. I haven't purchased a car in 13 years so I was very apprehensive. While the process took much longer than I expected, the friendliness of the staff and the confort of the facility made it an awesome experience overall. Would do it again.

Excellent sales personnel, Overall, a good experience.

Our salesperson, Sharla McCormick, stayed in touch with us for well over a year to help us find the vehicle we were looking for. There was no pressure to buy, no hype, very professional service.

Great customer service!

Customer service was great! Wait time was minimal. All questions were answered without judgement!

Great service

My wife and I have been shopping for a vehicle for some time. We had a Lincoln from 2005 until 2009 and really appreciated the comfort and smooth ride on trips. We contacted Sharla McCormick more than a year ago to explore the possibility of purchasing another. Sharla kept in contact with us continually. We eventually found a Lincoln MKS that turned out to be perfect for us. Staff was very helpful throughout the entire process.

happy to be done

We needed immediate help with our engine light. We were scheduled a certain time. Although our auto is 6 years old, the part was still under warranty. We were happy.

Best truck ever love my new 2.7 ecoboost f150

Stopped in and bought a 2.7 ecoboost F150 great truck love it a lot better then the peice of crap dodge I had. After owning a ford I'll never go back

Excellent service

I have only used your service for my car since I bought in in 2009 and I have been completely satisfied with it every time.

Super convenient - couldn't be better timing.

This service experience was as convenient as it possibly could be. I am grateful for the staff being so swift to diagnose and fix my car. Garrett was wonderful and instantly knew what was up, John and the service team staff was great. Thank you all.

Robert kaczynski

For the first time I had a chance to sit in the waiting room and watch the Tec. work on my vehicle and found that all the. Found out that everything that is checked on the service report that I received was actually done. "That is a great to have seen. Plus the Service desk person explained everything to me. That my tires are half worn but still safe. Breaks are little worn but still within the safe limits. (Great Job to all involved) That's why I go back for all service Bob

Great Service for disabled individuals

As a disabled person, I was so impressed with how quickly they got me in for service and how friendly everyone was. When it came time to leave, the service manager even pulled my car up to the back door, so I did not have to walk far. I have told everyone and will always bring my ford to Asheville Ford for service. Thank you, Mr. Penland

Oil Change and Tire Rotation Service

Everyone there is helpful and curtious. I went on a Saturday and there were other vehicles ahead of me. The wait was not that long. I also really appreciate the washing of my car. I will not take my car anywhere else.

Oil Change

The staff is always friendly, but the last couple times I did come in for my husbands oil change, the ground effects on his car, they didn't put back on properly and their are popped out, tried popping them back in, but it doesn't budge, so when I was their, the last time before I had my recent oil change done, I told them to please make sure they put the ground effects back in, they stated they would tell the technician, but never got done, this is my only complaint, if your wondering ground effect, its on the ford fiesta, st....

Great Service

They always are helpful and go out of their way to make me happy.

The best place to do your cars oil change

Excelent service, amazing attention, original spare parts

beyond my expectation,

from the first moment there was great rapport and the sales person was looking out for my interests and went the extra mile to get my wishes manifested.

Isabella Ford Escape

Sharla did anything and everything possible to ensure that I was able to get a car that I could afford and that I loved.

Best Prices, Fast Service and knowledgeable staff

Great service, Great pricing and timely installation of 4 brand new tires. Love the service and your team. Plus I got a manufacturers rebate. I will be back. Thank you

Great experience

Our experience was top notch. The salesman that helped us was very patient and very informative with any question we threw his way!!

Service

Greeted with a smile. Pleasant atmosphere. Service was completed in a timely manner. Have been coming to Ashevilke Ford for years. Have purchased two new vehicles from them. Would recommend Asheville Ford to anyone!

Great staff, vehicle and deal improve on detailing

I felt like I was treated very professionally and that both Jacob and Chris were very helpful, patient and respectful to me. Overall their service was excellent. I felt that my vehicle could have been better detailed for delivery. I still have unanswered questions about the red dots on my tires. Also a day after I purchased the vehicle I found a chunk was missing from the black plastic trim on the rear window with no damage to the metal on vehicle or the glass that the plastic trim protects. I am positive nothing happened whole the vehicle was in my possession but I can't prove it. My theory is that the damage was done at the in transit to the dealership or at the dealership but was not detected because the chunk was still loosely attached and came off after I left. Now I am expected to pay $700+ for the repair because you have to replace the rear window to repair a piece of plastic. I really feel this is poor engineering by Ford. I feel that I received an excellent deal from your dealership and was very pleased with Jacob's and Chris's help. Sincerely Ken O'Connor

my review

excellent great oustanndind way above expectations

Great Service and Great People

As always taking one of my vehicles to Asheville Ford was the best. Jonathan at the Service location took care of everything and had the car ready and totally done perfectly. It was ready on time, everything done and he assured me to check it out and if they missed anything he'd see to making it right. I really like bringing all three of my Ford vehicles to Asheville Ford as I have come to know and trust the people there. That's why I buy my vehicles from them and have my service done by them. I'll be bringing my Shelby Mustang in shortly and my truck after that. See you soon.

They even washed my car!

I totally enjoyed my experience. It was a recall so it was free but I was willing to pay for a rental and that ended up free and easy. The staff was so nice and efficient. They didn't try to sell me anything unnecessary and they even washed my car!

Asheville Quick Lane Review

Excellent service as usual. Had the "Works" done, and was in and out in an hour!

Very pleasant experience

I like dealing with Sharla. We have purchased a 2013 Lincoln MKZ and an 2016 C-Max from Sharla and have experienced a very satisfying professional experience.

Great Salesman Shawn Geter

I came in to look at a new Ford Mustang Gt. I was promptly greeted by Shawn Geter. Shawn did an absolute fantastic job helping me throughout the process. He was very knowledgeable on his products, features of the car I was looking at, and I could tell he loved what he did. He was extremely helpful and patient with me and my Fiance throughout the whole process, and answered every question I had. I did not intend on buying a car that day, but due to how great Shawn was at his job, and how he was not at all pushy about selling me a car, I decided I didn't want to buy from anyone else. I ended up purchasing a 2016 Mustang GT 400A premium, and I couldn't be happier. I'll be back to Asheville Ford to buy my Fiance another car when the time comes, and we will be buying from Shawn again.

Teri P

Not high pressure. Informative sales people. Not in a hurry.

Survey

We purchased a 2016 Escape. The salesperson was helpful, and we especially appreciate the "no pressure".

Great experience from beginning to end...

I recently purchased a new mustang at Asheville Ford and had a great experience. All of the sales associates I spoke with were very welcoming and always there to help. Bill in particular was very helpful in answering all of my questions and walking me through the process from beginning to end. I love my new car and will be bringing it there for all of my service needs. Thanks Asheville Ford!

Excellent transaction

I purchased a new 2016 Ford Fusion S. The staff greeted me when I arrived, listened to what I was shopping for and directed me to the perfect car. The transaction was easy with no pressure. Probably one of, if not the best car buying experience I have had in a very long time. Very pleased.

Great Service, Clean Facility and friendly staff!!

Service was excellent and stress free for my Navigator. The staff was very accommodating.

Quick and easy

I had a rear right blinker light go out. I rolled my window down and used the standard arm signals when I had to turn but no one knew what I was doing, so they gave me their best finger signal telling me so. I made an appointment with Liz who informed me it may take an hour because their were some people before me. It took fifteen minutes and their was no charge.I love them there and Liz was great. Keep an eye on her, she is a great asset!

Auto butler service

work was done on a professional basis and on time. Service rep went out to the car with me after the work wascompleted and made sure that all the work was done andcorrectly

Clean, Professional Service

2014 Escape. Service was Professional, clean, and reasonably quick.

Great Service, Staff was friendly and courteous

Great Service, Staff was friendly and courteous. Been a great service experience every time.

Friendly service

Great experience. Respectful and helpful at the front desk. Liz had the shuttle ready for me to get to work as soon as I checked my car in. Amanda driving the shuttle was also very friendly. Thank you.

Asheville Ford

Purchased a new 2013 Escape. Take it regularly to the dealership for service and cleaning. Staff is always helpful and courteous.

service professional and personal

As always, friendly and efficient. I am always confident and comfortable with the service at Asheville Ford Lincoln.

Great Fast Service

Everyone was very nice and more than helpful. They will let you know where you stand in line with the other customers so you can have a good idea how long until your vehicle starts its service. There could be no wait also and your vehicle will be taken directly into the bay to start its service. Very knowledgeable. Will answer accurately everything about your vehicle or any concerns you may have. Great experience! More than satisfied. I brought my 2015 Ford F-150 in for its first oil change and tire rotation. Service was very fast and I left without spending a dime. I don't know exactly why but my services were free of charge. It does not get better than that.

Best Place to Buy a Car

I was in the market for a pre-owned SUV, but I knew that what I wanted was pretty much out of my budget. Brian, the finance manager, introduced me to Charla, the salesperson, and she truly heard what I wanted. She showed me a 2014 Ford Focus, and once I realized that it was ok to not have an SUV, I fell in love with the car. Charla was wonderful and patient, answered all my questions, never pressured me...I recommend her highly if you are looking for a vehicle at Asheville Ford.

Great dealership

Charles was wonderful. He answered all of my questions and was very thorough. Good follow-up as well. Couldn't have had a better experience.

Satisified Customer

Very busy, but staff was pleasant and advised me of wait time beforehand.

Excellent service

I bought a 2015 Transit Connect and I am thrilled. Service was excellent. Bill Jenkins made me feel at ease, informed me about everything without being pushy. He was excellent.

Friendly staff,excellent facikities

All of the staff members were extremely cordial and attentive. The service was quick, and that is important for my schedule because I can't have a lot of "down time". Shane did an excellentjob of recommending me to your services and representing the excellence of your establishment

Bad experience this time.

New manager so not going real well. They were going to call me when they were done didn't call after 41/2 hours I went back the car was not washed so had to wait for them to wash it then it still looked bad didn't even vacuum it out. I thought that buying a Lincoln they would take care of u. I can always count on Charla.

Great service

Everyone in the quick lane was great I bought a 2016 F150 the sale and finish up guy was not

A happy customer

I am sorry that I do not remember our salesman's name, but he was upfront with us from the start and explained all of the paperwork etc. The young man who filled out all the paperwork and took our check was equally as competent. It was a friendly place

great service for many years

The service department is always a pleasant experience for me for many years and many fords they have serviced.

ABRA repair

promptly resolved minor problems left over from repair work

Fantastic Dealership

Fantastic service! Thanks for your professional service.

Service experience

I come in for service often, staff are always friendly and helpful!

Asheville Ford

I purchased a CPO Escape. They promptly fixed the few items that needed attention.

Worked out well

Our part was ordered. It came in and we came over to have in installed. It took LESS time to install than we were prepared for and our car was washed for free. We were very pleased/

Great service

Staff is always helpful when I come and go out of their way to make me happy.

great service

Excellent service. I will return for service when needed

Great Service

Quick Lane was able to confirm the use of my Fidelity Warranty Service coupon and make an appointment for the service that day

Great car buying experience

Mark McKinney is an excellent salesperson. He was helpful and not high pressure. We felt comfortable dealing with him.

Great buying experience

Walked in immediately approached by shawn. He was a very helpful, kind guy. Answered my questions and helped me in wvwry way fpr the purchase of my new escape.

Ford Appointment

Service was very professional. Environment very clean and efficient. Staff very friendly.I was very pleased with my visit.

Great Services

Pleasant experience. Everyone is always friendly. Always greeted with a smile.

Love the car wash

I love the car wash. I usually get there when you open on Saturdays but it still takes a long time for oil change, etc

Great Services Clean Facililties

Effective and efficient. Professional attitude. Good experience

SO EASY to buy at Asheville Ford.

SO EASY to buy at Asheville Ford. Jenna had my email response for an eQuote in less than 30 minutes. Three emails later I was in the showroom during my lunch break. Took the car back to work for a test drive and then went back to the dealership after work and did the paperwork. My sales rep Mark is a real value to Asheville Ford with his years (40?) of being in the car business. His straight talk on what other products to purchase had me asking Jeremy in Finance & Insurance about them. Jeremy was extremely knowledgeable without being high pressure. Ryan was also easy to deal with and James Gaddy had my new (used) car detailed to perfection. Happy, happy customer! I would recommend anyone looking for a stress-free car purchase experience to first go to Asheville Ford.

Everything OK

Everything done well.............................................................

Great experience!

As always staff helpful and go out of their way ! Never a problem at dealership.

Good dealer. Bad company.

The repair shop is excellent. They're very friendly helpful and knowledgeable people there. Unfortunately, the Ford company hamstrings them in their ability to actually fix problems with the fiesta clutch. I finally entered the circle of hell that convinces Ford to replace the clutch and the car is driving great now. I hope it stays that way.Still waiting on the part for the door. Will swap out the review for a five once that is done.

A dream car!

My new 2016 King ranch was love at first sight!! She is going to be our retirement mode of transportation! We plan to travel with our camper.. And it's perfect with all the bells and whistles!!

Great Service!

The staff and tech were awesome. Having WiFi and a nice area to work is great.

Great service and great salesman

Charles was the most wonderful salesman I have ever dealt with...no pressure and very understanding of a difficult situation. He worked with the general Manager and came up with a plan that worked for us. The whole experience was pleasant and I would highly recommend your company and especially Charles to anyone looking for an auto

Great Service and helpful and friendly Staff

Staff was very friendly and helpful. Service is always efficient. Waiting room was full but staff always remain helpful and keeps things moving along.

Great experience

Leasing a new car couldn't have been easier. The sales help was extremely helpful and the entire process was done in half an hour. I couldn't be happier with the experience.

Vance/Heinzen 2016 Escape

The 2016 Escape that my wife and I purchased from Shaun Geter was a very nice experience- I believe that she (Peggy Vance) filled out a questionaire. Thanks also to the sales manager,Ryan for his part in the transaction.

Friendly customer service

Everything went fairly smooth. I don't usually wait on service but drop off my vehicle and leave to pick up later. But, I waited in this case. Since it had been so long, I didn't really have any certain expectations, everything seemed to go well.

Great People, Great Truck!

Travis and Josh worked together to get me into a awesome 2016 F150 XLT. I'm very happy with the service and the truck that I received from Asheville Ford.

Friendly, timely service

My service experience this time was very good. I dropped off my vehicle and went to look at a new vehicle on the sales lot. After my test drive and speaking with the sales associate my vehicle was completed and clean.

Purchasing My Dream Car

I found the staff at Asheville Ford to be very helpful and personable. My salesman was sympathetic to my personal circumstances and eager to help me find a new car. After searching online, I decided to look at and eventually I purchased the 2016 Ford Fusion Titanium. It is great. All of the staff helped me as I made decisions along the path of purchasing and borrowing the funds to pay off the car. I highly recommend Asheville Ford to friends.

Great service and very courteous staff

I went in for a recall problem and they were very nice and helpful. They even took me back to my house since it was going to take a few hours. When they called me to tell me they were done, they picked me up and took me back to the Asheville Ford to get my car, and they even washed it for me. Everyone there is always so nice and courteous.

Great service

I was in the market for a newer and more gas efficient vehicle, but was still sporty and big enough to fit my newborn son and family. While looking at a few choices, Nate walked up and started talking to us about what we were looking for and our price range. I told him some key details and he found a certified pre-owned vehicle with very low mileage that fulfilled all of my needs and that was also within my price range. I've always owned older vehicles and Nate found a 2014 Ford Taurus for me so it was a nice change and a big step up. I was very pleased with the performance, size, and reliability of the vehicle. With the help of the staff at Asheville Ford Lincoln, I was able to start a future for my family and get something that was dependable that I enjoy driving.

Great place to buy a new car!!

Asheville Ford was great to work with, my salesperson was Charles Thomas. He was awesome to work with. He asked me a few questions when we first met and based on my answers, lead me to the car I was looking for. I bought a Ford Fusion Hybrid, and I love it.Thank You Asheville Ford for getting me the payments I wanted and Thank You Charles for getting me the car I wanted.....You are Awesome!!!

Great Experience

Asheville Ford is a great place to buy a new or used vehicle. My salesman Charles Thomas was very knowledgeable and a joy to work with.

Customer Service Was Awesome

Had a transmission issue driving a company vehicle. I was basically stranded 5 hours from home. Rick and the service team worked with my company to get me repaired and back on the road. Very courteous and kept me updated along the way. Great experience in an uncomfortable situation.

Repairs

Good People to work with, response time is always great

Well done!

The service was quick. The staff were helpful. The experience was pleasant. I wholeheartedly recommend Asheville Ford.

Great customer service

Quick Lane is a fantastic place to get my car serviced. If Jonathon was not there, would not go, he is the best customer service person ever. I have a few friends who say the same thing about Jonathon too.

Fantastic experience

We came in to buy a car for our daughter on a limited budget and yet had specific things we had to have on the vehicle. We were shown numerous vehicles that matched our criteria. Our salesman, Charles Thomas, was helpful and understanding of our situation and helped us find the best cat for our money and needs.

Great services

The staff was very helpful, professional and Kind.

Robert Kaczynski

My experience at Asheville ford has always been excellent. People from the women when you walk into the building to the service people handling my service needs have always been friendly

Fast and friendly service

Fast and friendly service..very professional service..staff very knowledgeable..

Great Service

Good reliable prompt service. Courteous and experienced service represenatives

great service

I needed my new phones synced and he did it g o r me right away. I was very pleased.

New car

Responsive and helpful when I needed to work with someone else. Initial salesman wasn't good, but dealership manager got me the right person Who was very helpful and knowledgeable (sharla).

LITTLE BLUE FOCUS

I HAD THE WORKS VEHICLE CECKUP DONE ON MY CAR ON 03/23/16, THE SERVICE WAS DONE ON TIME AND WITH CARE FOR MY CAR. I ALSO HAD THE BUTLER CAR WASH TREATMENT FOR MY CAR, THEY ALSO TOOK GREAT PRIDE IN MY CARE CAR. THE STAFF ARE ALWAY HELPFUL WHEN I COME TO THE DEALERSHIP.

Satisfied

Staff professionalGood listenersWent over work doneSatisfied /pleasedPlease do not use my name in reviewHappy to give review but want to remain anonamous

purchase of a 2016 Ford Fusion

The staff were very pleasant and knowlegble. The purchasing procedure went very well and I'm very pleased the new car. If needed I wouldn't hesitate to return to Asheville Ford in the future.

Great customer service to everyone, not just me!

When I went in for a routine oil change, I was not expecting to have to get my wheels aligned or for that matter, buy two used tires. Jonathan ( I think that's how his name is spelled) was extremely nice and delicate when he broke the news to me that my tires were below state inspection level. Although that fact was not a surprise, it's never fun when you're a grad student who has to spend money that you weren't expecting to spend that day, much less on tires. At one point, I think I was tearing up and instead of shrugging me off and walking away, Jonathan was kind enough to give me a second to get myself together, let me ask what my options were, and we discussed what needed to happen so I could be safe in my car. I have two new (used) tires, my alignment has made for a much less shaky ride, and my gas mileage is much better than the 35 mpg's I was getting before. I would recommend Asheville Lincoln Ford to anyone and I will be going back! Thanks for making me feel like it wasn't the end of the world!

Great Services

As always very helpful and great customer service. Always takes great care of my vehicle.

Exceptional group of people.

Takes care of loyal customers like no other place.

The Works Plus

The service personnel where very friendly and helpful.They made me feel on that day, I truly got my money?s worth.

Couldn't fix a simple problem

Took my 2014 F-150 out there to have a dash light and messed up speaker looked at. Geniuses kept it for three days and call me to tell me nothing is wrong with it. When I came back to get it the light was still flashing and I walked the guy outside and showed it to him, of which the only response I got was "Oh okay yeah." Don't know what kind of morons are running that operation, or where they learned about working on cars outside of Hotwheels when they were 5.

wouldn't fix my warranty problem in my 2014 F-150

Kept my truck for four days, called and said that nothing was wrong with it and then when I show up to pick it up, low and behold the dash light and speaker are doing the same thing. Showed it to the guy that I dropped it off with and all he says is "Oh okay": then suggests I bring it back later. Guys out there probably look for oil filters inside the tires.

Best Ford dealer in WNC

Best new car purchase and service I have experienced in over fifty years of car buying. Outstanding Sales support and pre-delivery service. Highly recommend Asheville Ford to anyone buying a new or used Ford or Lincoln.

Best dealership

Outstanding service every time, best dealership around.

GREAT ALL THE WAY AROUND.

BEEN GOING TO ASHEVILLE FORD FOR YEARS, AND I DONT HAVE A SINGLE COMPLAINT. THE STAFF IS ALWAYS COURTEOUS AND KNOWLEDGEABLE. THE WORK PERFORMED HAS ALWAYS BEEN SATISFACTORY. KEEP UP THE GOOD WORK.

I would certainly give Asheville Ford a 5 star rating!

Over the years, I had come to feel dealer service was overpriced with average customer service. My recent two trips to Asheville Ford have certainly changed my opinion! My truck F-150 was due a major service, I wanted the work done right so I brought it to Asheville Ford. The service advisors were very patient and thorough as they explained my options. Liz was very helpful!I found out she was relatively new and it was nice to see how her co-worker were supportive her without minimizing her. The work was done very well, the pricing was surprising reasonable. I was very impressed with the quality and value! Everyone was so pleasant to work with from the phone receptionist to the service advisor, as well as the mechanic who explained what he found.The courtesy van and drivers were a great value add as well. It was nice to do business with an organization where people are knowledgeable, friendly and appear to truly enjoy their work. Thank you again to the entire staff! Kurt Eckel

Great service Clean and organized!

Preston is great! He and the service manager is why we bought a NEW Lincoln!

Great dealership

Excellent service. Had a problem with my transmission. They checked it out , told me what is wrong and had a Rental car for me to use.

Fusion Recall

The dealership performed quick work on a quality recall repair.

Knowledgeable salesmen and women!

After getting a tail light replaced at the quick service at Asheville Ford,my husband & I decided that their service was so great that we needed to look into leasing our new Escape from them. From the moment I walked into the dealership and met Sharla, I knew that she would be the perfect salesperson for our purchase. She was very warm and friendly, also very knowledgeable about the Escape, and made sure she knew every option that I was looking for. The whole experience was comfortable & relaxing! Also, Ryan (finance) was happy to explain the different options available to lease this vehicle. Lastly, Jeremy wrapped up our sale, by again, explaining the paperwork fluently and with ease. We have moved from Michigan, where my husband has worked for Ford for many years as an executive in the finance department in Dearborn. We have nothing but praise for the Asheville Ford dealership, and their dedicated staff! Thank you for meeting all of our expectations!

Awesome car buying experience

Everyone involved made it a relatively painless and easy process to buy a vehicle. Top notch professionalism and fair. I would definitely recommend Asheville Ford to my friends and family. My family couldn't be more happier with our new Explorer.

tire problem

the quick lane has always been excellent ,thanks to Jonathon and jonny

Great services; clean, comfortable waiting area.