Arrowhead Lexus

My best experience buying a new car.

I have to say this is my best experience yet on buying a new car. I did not feel pressured and everyone was very friendly. From the moment we first walked in the door of Arrowhead Lexus until we drove our new car off the lot the whole process only took a couple of hours. I would highly recommend going to Arrowhead Lexus.

Bad Customer Service!

So recently I was browsing cars. I had comeAcross one on their page. Thinking let's give these guys another chance. So I visited the dealership and spoke to Paul About the car. Let's just say it's almost a week in half later and I have yet to hear back from Paul. This dealership is very snooty. I Have noticed this since I use to takeMy car here for service or when buying my RC giving them yet another try. It always cost a lotMore then any other Lexus dealership in the valley. If you want real service and be taken seriously. Go to any other Lexus dealership in the valley and skip this location. Any other Lexus dealership willBe 100 times better. Thankfully I found what I was looking for at the chandler Lexus location. They not only had what I want. But the car was also 3000 dollars cheaper with less miles. Cant believe I decided to give these clowns yet a third try and yet they just don't change But they seem to be lacking something called customer service. If you go here don't except customer service. Wear a tuxedo or they will not even give you the Time of day.

I would definitely go back.

Trey Jackson at Arrowhead Lexus was very professional and very patient with me while I was trying to make up my mind, which SUV to purchase. At no time did I feel under any pressure to buy, unlike my previous car buying experiences with other dealerships. Very much appreciated! The rest of the staff, in particular Chris, who was able to work with me to get the price I wanted, are very friendly and made the car buying process that much more pleasant. I would definitely go back and buy another vehicle from Arrowhead Lexus and ask for Trey.

Excellent service experience.

As always, an excellent service experience. A great waiting area with fantastic amenities (TV food, drink, etc.) and an efficient, friendly and knowledgeable staff that always makes you feel welcomed and important.

Great all the way around.

Arrowhead Lexus worked with me having negative equity on my financed IS 250 to get me into a GS 350 F-Sport Lease. Everyone was very professional, yet personable on the sales side.

Thanks Lexus Team!

I was just on Lexus website and thinking about getting an SUV, left my number and was contacted right away by Angelo to come in. He gave excellent customer service, took the time to explain every detail about the new vehicle I was purchasing. The whole Lexus staff was very courteous and friendly. This was one of the best service I had when looking for a vehicle, there was no sales pressure and I was able to take my time and make the right selection and I just love my new RX 350.

Recommend

I worked with Fran Oliveraz on the sales side and Chan Hoang on the finance side. I was impressed with both. Chan worked with me having negative equity on my financed IS 250 to get me into a GS 350 F-Sport Lease. Fran was very professional, yet personable on the sales side. I would recommend both and the dealership overall.

Our third car from Arrowhead Lexus

Tom Salem was great. He was extremely professional and went through all the options within our car. Being in the customer service business for over 20 years, I thoroughly enjoyed the process of buying our third car from Arrowhead Lexus.

Enjoyable Purchase

I highly recommend this dealership. I've bought many, many cars over the years, and this was probably the best experience overall I've ever had doing that.

What a great Experience!

This will be the third Lexus I have purchased through Dave at Arrowhead Lexus. They are second to none when it comes to taking care of their customers. Lexus Quality????? I have owned Lexus for 12+ years now. The quality and dependability is outstanding. Total of 250,000 miles with no problems with any of the vehicles. 160K on my first RX 300 never one problem other than routine maintenance. 80K on the second, never one problem and it still drives like new. I traded the old RX with 26K for a new RX. Both cars are a dream to drive. I drive about 20-25K per year. Excellent Vehicles!

Friendly and Professional

Everyone at Arrowhead Lexus is very friendly and professional. I give them 5 star and will refer them to my friends. The car runs perfectly. I am happy with the price too.

An outstanding dealership!

All around an outstanding dealership!Let me tell you about by Arrowhead Lexus experience. My husband bought a Lexus from a friend and took it to Arrowhead Lexus to be serviced. Tom Sippel was his Service Adviser. My husband was so impressed with Tom and the Service Department that he suggested I visit the dealership and look for a car. This is after my husband's history of driving 4 Mercedes through the years. Tom referred us to Karen, a Sales Consultant, who was extremely helpful and guided me in finding the perfect car for me. The Finance Manager, John , was very cooperative and easy to work with. My husband and I are looking forward to many years of a good business relationship with Arrowhead Lexus.

Could not be better

Always willing to go the extra mile and often Scott will discuss options that I had not considered.Tom always finds a time slot even when the service department is very busy. Tom is there from early in the morning to later in the evening making sure customers have timely service.

Very Satisfied

Great dealership. Very satified with the service and the dealership.

Not the typical car-buying experience!

Working with Paul at Arrowhead Lexus was not the typical car-buying experience - it was so much better! There was no pressure and Paul took the time to understand what I was looking for in a new car. He then went above and beyond to find the perfect one - and he did it quickly and professionally. He's a great asset to Arrowhead Lexus.

We really appreciate the excellent service...

My husband and I really appreciate the excellent services provided by Mr. Angelo Tedeschi, our sales consultant at Arrowhead Lexus. He was patient and helpful and explained things clearly to us. We also like the dealership. Everyone is very courteous and helpful. We would definitely recommend Angelo and Arrowhead Lexus to other car buyers.

Excellent customer service

Outstanding ServiceTom is great! He gives excellent customer service. He is knowledgeable about the services and really tries to look out for the best interest of the customer. I think he goes out of his way to make sure you understand their recommendations and has always been great to work with. I highly recommend him and this Lexus Location. I have never had a bad experience.

We were treated with respect and serious customer.

From the moment we walked in we were treated with respect and as serious customers, very unlike other luxury dealerships we were considering for a new car. We had a few issues with getting approved for the lease, but Fran and Jon diligently worked to get the deal going. Robert was great, showed us the features of the car and answered all questions we had. Was a real pleasure to work with the team, and we will certainly return to Arrowhead Lexus in the future.

Dealer/Sales Math did NOT add up!

My wife and I went to visit Arrowhead Lexus already pre approved by our financial institution. We fell in love with a F Sport on the lot we were ready to buy. We dealt with David from sales. He was very nice, however for a used car they insisted on a NEW price tag and it did not seem as if they were motivated to sell at the end of the month as they were not willing to budge on the sticker price on the car. His/David's Math was WAY off and both my wife and myself heard an astronomical number given for the transfer/tag/ plate etc fees. Way outside of the 8%-10% realm, it was more like 18-20%. We thanked them for their time and visited another dealership with no nonsense math. We in-fact purchased a Lexus loaded with options that day from another dealership in Scottsdale. Needless to say we will not recommend this dealership to family or friends.

By far the best dealer service in the Phx area!

By far the best dealer service in the Phx area! I typically do to my own maintenance and they are helpful even when they aren't the ones doing the service.

pleasure to work with

Angelo was a pleasure to work with. He was very helpful, straightforward, and accommodating. He is definitely as asset to the dealership. Actually, Angelo is the reason we chose to purchase our car from Arrowhead Lexus, rather than from another dealership.

WOW! A true car buying experience.

A few months back I decided I wanted a new car and it was time to treat myself. I have owned Lexus before and decided I wanted a New IS 250. I contacted several dealers as I live in Yuma and they are all a ways away and I wanted to try to get as much done as possible before hand. After submitting my request I received a response from Kristina Tangolics at Arrowhead Lexus very quickly. I will admit I am kind of a pain but she was patient and answered all of my questions and helped work out the whole deale prior to my arrival - she found me a car and worked me a great price. When I arrived at the dealership Kristina had Angelo Tedeshi assist me in driving the car and going over it as well as all of my paper work. It was a great expereience, Angelo was very knowledgeable and helpful. About a week or so ago, I had a minor issue with my car that needed servicing - I called Kristina and she set me up with Larry in Service and when I arrived he had a loaner car ready for me, he was quick helpful and got my car in and out quicker than expected! What a great team they have at Arrowhead Lexus - I wouldnt dream of taking my Lexus anywhere else and will return there for future purcahses.

GREAT DEAL and GREAT SERVICE

Arrowhead Lexus is the best! My entire experience from start to finish was better than I could have ever expected. John Ajluni, my salesperson was friendly and full of knowledge. He made the pricing and payments more than fair and easy. I can't believe I was at a car dealership! I definitely found out you get a GREAT DEAL and GREAT SERVICE at Arrowhead Lexus. I am in sales myself and usually I am more demanding than the average customer. The team at Arrowhead Lexus deserves an award!

review of arrowhead lexus

i appreciated the help mr. nicksic gave, kept me informed about the service and answered all questions. i thought they did a very good job and service.

wonderful purchasing experience

It was a wonderful purchasing experience. The sales person & others were very knowledgeable & helpful.

A Fantastic Experience

A fantastic experience. Our sales associate was highly informed and presented multiple options based on our requirements. There was no pressure and all involved gave us their complete attention. We would certainly recommend Arrowhead Lexus.

Great place to do business!!!!

Great place to do business!!!! The staff is very professional. The dealership is clean and well run. Everyone goes out of the way to make the best in customer satisfaction with every visit.

Outstanding

We have been using Arrowhead Lexus for service on our Lexus vehicles since we moved from Illinois in January of 2010. Because of the professional performance of Ramiro in service, I was quite comfortable trying the sales department when we needed to purchase a replacement car. All my experience with Arrowhead Lexus since we have moved to Arizona have been outstanding. I will continue to use them for service and car purchases.

Arrowhead Lexus made our experience very enoyable

Recently leased a 2014 Is250 from Arrowhead Lexus for my wife. Karen was our salesperson, she made our Lexus experience very enjoyable. Karen was very knowledgeable and personable. My wife love, love, loves her Lexus !

Don't go anywhere else

I can't say enough about the great experience I've had so far with Arrowhead Lexus. My sales associate is thoroughly knowledgeable about cars in general, and the Lexus brand in particular. With his very considerate and thoughtful approach, I never felt pressured or "sold", as he explained the merits of the CT200h. He was consistently in touch with me throughout the process so I always had any information I needed to arrive behind the wheel of my new Lexus. Everyone I've interacted with at this dealership is genuinely pleasant and clearly happy to be of service in whatever way they can. Simply put, if you're thinking of buying a car, find out what Lexus has to offer. if you're considering buying a Lexus, don't go anywhere else.

We will be back!

We recently bought a used car at Arrowhead Lexus. Spent less than $20000 but Chris treated as if we were spending $60,000. It was the most pleasant car puchase we have ever made. After we left, he called and said we had missed signing one paper and he brought it to where we were eating so we could sign it! Will be back the next time I buy a car.

Look forward to other deals in the future.

My Experiance at this dealership was great. Looking forward to other deals in the future. The saleman exceeded all the expectations and did a great job getting my vehicle rready to drive.

This was the best car buying experience of my life. I was...

This was the best car buying experience of my life. I was used to walking into a dealership and sales personnel attacking you like a pack of wolves. Not at Arrowhead Lexus. They were friendly and easy going. I never felt like they wanted to push me around and make me buy anything I didn't want. My salesman was Angelo Tedeschi and he was outstanding. I was in and out with 2 hours. There were no long waits to talk to the finance department and settle on a purchase price. This was a truly outstanding experience and I recommend Arrowhead Lexus and Angelo to anyone considering purchasing a Lexus vehicle.

Nathan Nicksic is awesome! I've brought my car in for...

Nathan Nicksic is awesome! I've brought my car in for multiple minor things, and he's ALWAYS been right on top of getting it taken care of for me 1) the first time, 2) in as sort a period of time as possible, 3) with tremendous courtesy and professionalism. The last time I brought my car in, he discovered an issue I was unaware of and fixed it for me free of charge. I couldn't be happier with my experience with Arrowhead Lexus.

Outstanding

From beginning to end, our experience at Arrowhead Lexus was outstanding. My husband and I were so impressed with the professionalism of both sales consultants who helped us. They couldn't have been more patient and and he somehow made the entire process pleasant. Not only did they give us the best price among several Arizona Lexus dealership quotes, but they treated us well on our trade-in. I've purchased cars for over 30 years, and never have I had such a positive and satisfying auto buying experience! Arrowhead Lexus is well worth the drive.

I look forward to doing business with this dealership and...

I look forward to doing business with this dealership and service department in the future. I am a long standing Cadillac owner who is just switching to Lexus. Great customer service from David!

Just Leased a 2013 ES350..and gave it to my wife for her...

Just Leased a 2013 ES350..and gave it to my wife for her birthday. From Lexas of Arrowhead Britt Lacheman handled the entire deal for us from trade in of my car to selection of the make and model .It was one of the easiest and most pleasant car deals we have ever made. He worked through all the issues and provided solutions that matched our expectations...He understands the value of being a trusted resource and we wish him the very best..We would recommend him to anyone looking for a good experience in car purchasing.

extremely satisfied

I visited the Lexus of Arrowhead looking for either an IS 250 or an IS 350 new. I was extremely satisfied with the service provided by everyone there. Not only were they very professional, they were also very helpful in helping me make my selection. The salesman was extremely knowledgeable in his field and had a very friendly personality. He treated me with a great amount of respect and answered any question I had about any of the cars without difficulty.

My daughter and I were shopping for a car and for us this...

My daughter and I were shopping for a car and for us this can be a very stressful experience, just by making sure you get the best value for your money. We were referred to Art Arnaout at Arrowhead Lexus by a friend who raved about their experience with Art when buying their Lexus LS... Well, they weren't joking. Art was GREAT! He had so much patience and professionalism with my daughter and I that we will definitely come back to him when buying our next Lexus and Highly recommend him to anyone we know seeking that "above and beyond' great customer experience. We are extremely happy with our Lexus ES300 and the SUPERB customer service given.

No "Used Car Lot" feel

Arrowhead Lexus is incredible. They were respectful of my time and thoughts regarding the car I had been eyeing and at no time did I feel being pressured or felt that I was dealing with a typical "Used Car Lot." I am very particular to whom I refer my friends and clients to as I feel that it is a reflection upon myself. Having said that, I would refer anyone to Arrowhead Lexus and I know that they would be in great hands and will be very well taken care of.

It was a very good experience. Tom cared about me and my...

It was a very good experience. Tom cared about me and my car which is an 1999 ES (that I care about). He took the time to thoroughly listen to my description of the noise I was hearing so they could completely fix the problem the first time.

Excellent service and everyone was very friendly.

Excellent service and everyone was very friendly. Our salesman, Larry Jones, very likeable and helpful and really enjoyed working with him.

I am 65 and have bought many cars. This was the best...

I am 65 and have bought many cars. This was the best experience I have ever had when purchasing a new vehicle. The reason I would recommend Bell Lexus is the courteous and knowledgeable sales staff.I am very satisfied with the car too and have already recommend the vehicle to a number of people at work. I was spending almost four hundred dollars a month in gas. With the CT200H I have driven 1100 miles and spend a total of $93.

I loved our sales person Simon. He was the best. Very...

I loved our sales person Simon. He was the best. Very helpful and easy to work with. Very nice. Can't say enough about him. He is why we bought the car at that dealership.

The epitome of professionalism!

Chris Comley and Simon Walker were the epitome of professionalism and truly exemplified what the Lexus buying experience was based on. I cannot thank Chris and Simon enough for giving me a truly exceptional buying experience. Not only will I purchase my future vehicles from them, but I will highly recommend Chris and Simon to my family and friends to meet their vehicle needs as well. Chris and Simon took the extra time and effort to make sure I was comfortable with my purchase from the first step through delivery and after.

Arrowhead Lexus Car

The salesman, Larry Jones, no pressure to buy a car. Listen to what we wanted in a car. The General Manager and the Finance person put no pressure. Everyone was very friendly and helpful. Will surely go back.

Amy contacts me almost immediately by phone, following...

Amy contacts me almost immediately by phone, following any maintenance. I truly value her calls and appreciate the prompt follow up! It's very comforting to know I really am an appreciated customer.

Me out of town/wife left to finish deal

Our sales team did a great job of ensuring my wife was catered to. I was out of town during most of the purchase process. Nester and Dan treated her with respect and fairness. That is something to testify about. Also, Virginia in finance was wonderful and made the process painless. These three individuals gave us a memorable Lexus experience.

Sales consultant Chris Drebes was great! He was very...

Sales consultant Chris Drebes was great! He was very knowledgeable. He was also very patient as we decided between the RX hybrid & GX. Nick Russo was also very helpful & knowledgeable & patient as he walked me through all the features of my new RX.

Very professional approach.

Staff was friendly and no hassle. Complete process from test drive to purchase was enjoyable. The dealership has a very professional approach. Very little haggling on price and good service.

Best Car Dealer in the US

Arrowhead Lexus is the best car dealer in the U.S.! I went in to purchase a car yesterday and was extremely satisfied with everything. The salesperson was top notch, extremely informative and polite. The facility is beautiful and has an amazing set up. You receive detailed instructions how to operate your car with your car brought into the showroom for your convenience. Best dealership ever! We have previously owned 2 Lexus vehicles, purchased in another state, and rate this dealership even better! I will definitely buy another car from Arrowhead Lexus and recommend them to my friends.

We had an outstanding experience in purchasing our new...

We had an outstanding experience in purchasing our new Lexus. Dan and Kent worked very hard finding us the car we wanted and did it without any reservations. Kent as a salesman was remarkable, both knowledgeable and low pressure. Without a doubt the best experience we have had, either of us, in purchasing a car. The Lexus is an excellent car but Kent made it an excellent purchasing experience.

Loyal Customers!

Our loyalty is to Arrowhead Lexus. Their people are the best! It has been a very positive & professional experience Steve Akycock was truly wonderful to work with.

Angelo (our salesman) was very professional and explained...

Angelo (our salesman) was very professional and explained the vehicle and the features in detail. When purchasing another vehicle I would without hesitation go to Angelo for my purchase. Also, Tom in service completed repairs to a wheel and was very professional. Angelo and David are professionals. We bought several cars from them and will continue to do so.

Purchase of 2013 ES 300h

I was first impressed by the facility - good showroom space both outside and in - easy to walk around and view the cars. Then, I never felt pressure "to buy today" from the time the Sales Manager met me at the front door, introduced me to Angelo, and Angelo told me about and let me drive the vehicles of my choice. I was impressed with Angelo's knowledge of the vehicle. I also liked how the staff were dressed - they looked and acted professional. We worked up the numbers on my chosen 300h and I thought about it over the weekend - again without the feeling of being pressured. I returned on Monday and made the deal. I recommend Arrowhed Lexus and Angelo to anyone in the market for a Lexus.

Worst ALMOST car buying experience Ive ever encountered...

Worst ALMOST car buying experience Ive ever encountered in my 40 years of driving and purchasing cars.After finally selecting a car and negotiating the car price, trade-in value and interest rate with Jeffery the Used Car Manager I was shocked when I arrived with title and check in hand to find him writing a deal on my car with another customer.We had spoken numerous times that day and had last spoken 28 minutes before my arrival. I had offered to start the paperwork with the finance department over the phone to help expedite the process but was told by Jeffrey that it wasnt necessary and it would be taken care of when I arrived.I can only guess that the other deal was worth more money to him and that customer commitment and ethics mean nothing to this dealership.One might expect this type of behavior from a wholesaler in South Phoenix but not a Lexus Dealer.I would suggest staying as far away as possible from this dealership and in particular their used car manager Jeffery.