Arrow Ford

Purchase of 2017 King Ranch Ford Expedition

You can't go wrong with Court Alford as your salesperson. He truly cares about his customers and goes above and beyond to make you feel valuable.

Danny C

Seaton Higginbotham,president of Arrow Ford, of Abilene,Texas has established an outstanding Ford dealership. It takes the "sting" out of buying a new vehicle. Travis Smith is an excellant salesperson with no sales pressure. He was very knowledgeable and was very helpful in the change out of vehicles. He helped me unload my Ford Ranger and the heavy tool boxes and made the work much easier. Travis was an "ace" with helping me understand the instruments and all the buttons. Andrew Gilbreath was great with the finance. He was able to obtain a lower interest rate than I expected and made the "paper-work" go fast. Andrew explained the "Gap" insurance and the Ford service programs, and why they are more important than in years past. These are good people with a good intent to help you.

Purchasing a new truck

We took our vehicle in for service and there was a problem. The manager and staff worked with us to resolve the problem. We ended up buying a new truck. Our salesman and others there were very helpful and courteous. Thank you Arrow Ford staff for all of your help.

owner

i had an excellent experience purchasing this vehicle, it was the second one i had bought from Arroew Ford.in both cases the salesman was very helpful and not pushy, the finance people did good jobs explaining everything.i would purchase another vehicle at this dealership in the futre.

Buying with Arrow Ford

I had a wonderful experience with Arrow Ford buying a used Ford Explorer. When visiting the dealership Billy Armstrong approached me and helped me with all the questions I had and made this car buying experience remarkable.

Disabled Veterans and fellow servicemen beware

August 1st 2016 I took my vehicle 2002 Jaguar S Type to Ford Arrow to have my car serviced and minor repairs. August 8th I called Jose Cano to ask for a update on my car. The secretary called me back and told me they were waiting on parts. Here it is August 18th, and I have not heard 1 word from ANYONE at Ford Arrow. This is not acceptable. Heads need to be rolled. Changes in personnel need to happen. I am a retired disabled Chief Master Sergeant of the U.S. Air Force and I DESERVE better than this. Heck, anyone and everyone does. I will inform other veterans, and retirees not to bother with this establishment.

from walt and nita merkel texas love our new ford

thanks to clay. anderson and loy demoss for thier help with our new 2017ford escape

Arrow Ford 4001 S. 1st. St. Abilene, Texas

Last week I took my F250 in for service. I have a service agreement and it is on the computer. Under my service agreement, my service is free but I was charged $245.83 for an oil change and fuel filter change. I got home and checked my agreement and all this should have been free. I drove back to the dealership and the money was refunded to me but the information about the agreement was on the report the service person had. He just did not see it. I could list other things, but why take the time.

Professional, but relaxed

My entire dealing with Arrow Ford and Clay Anderson has been nothing short of excellent! Clay my salesman was very professional and helpful from the first time I spoke with him . He has answered all my questions and returned every phone call and text message. Did not feel pressured at any time. They did not try and slip some hidden fee in on me . What Clay told me was what I got! Very proud to deal with someone that will look me in the eye and shake my hand . Thank you Clay Anderson and Arrow Ford!

Focus 2016 and Travis Smith

Third car I've bought from them. Told Travis what I wanted and after some negotiating, he got it for me. Andrew the finance guy was great as usual. I'll go back. Dealership needs art!

Excellent experience!

Bob Crozier was really professional in our entire dealings with him. He answered all our questions and treated us with respect. He told us he had only been there for about 3 months but he acted like a real gentleman and professional. We also really appreciated Loy and his treatment to us and tried to get us the best deal possible. We would recommend these two gentlemen to anyone needing a new car. We are really enjoying our new Ford Edge.

Great service! Got me into a new car

I was shopping for a used car because I didn't think I would qualify for a new one. But with the help of Marcus I was able to get into a new 2016 ford focus! This is my first 2000 car and I'm super happy!

Most stress free car buying experience

Great experience, Scott Jacobs was my salesman and he made sure everything ran seamlessly. It was less than two hours between showing up at the dealership and driving away in the new Shelby. There was none of the typical sales pressure or games and the whole staff was very professional. They even gave us more than expected for our trade in.

Arrow just keeps getting better

This was number 5 automobiles I have bought from them and will keep going back thanks to Greg Nuckols great salesman.Told Greg what we needed and he got us in it and the wife's happy.People there go out of there way to greet you even though you already working with salesman.Finance department pretty darn good to.Thank you

THE BEST AROUND

After going to several other dealers I nearly called off looking for a car. Then I ran across Arrow Ford Mitsubishi. It was a completely different experience. Everything was straight forward. I'd definitely consider this dealership if I need another vehicle. And I'd recommend them to all.

OUTSTANDING

I needed a vehicle and iv heard a lot of great things about Arrow Ford, so I decited to give it a try. From the moment I walked into Arrow Ford Megan Nichols greeted me with such positive attitude, we got things on the roll and she had me set up in no time. I cannot thank Megan enough; she made everything easy to understand without all the stress, Megan kept me smiling and laughing. I can honestly say I had a FUN experience getting my vehicle thanks to Megan. I still talk about Megan and her great personality. I'm so glad I went in to Arrow Ford the day I did. I will continue to let people know about the wonderful experience I had with Arrow ford and Megan, it is definitely a day I will never forget! Thank You, Megan Nichols and Arrow Ford.

My experience at arrow ford with malcom

I had a great experience with arrow ford my dealer malcom went out of his way to help me in finding a car that fit my needs. I recommend every one that is looking for a new or used car to arrow ford and malcom he will help you when others look the other way. Over all I'm happy with with everything and you will be to . Remember find malcom and you will drive away happy

New vehicle purchase

Positive trade experience with Travis Smith. Efficiently handled, very detailed oriented, great understanding of vehicle being sold. Very personable, definitely will return to Travis for another trade.... You should request him

2016 Fusion

My experience was amazing, Will Hopkins was absolutely fantastic, he helped in every way possible and went over everything inside my new car, set up my Bluetooth, he was just amazing! Thanks to Kyle Kevil I got a fantastic deal, he was the best! The finance department was great too! THANK you guys so much!

Great salesman

Scott Jacobs was very kind and patient while letting me find just the car I wanted. He spent 6+ hours with us. He really made the buying experience very worth while. He never pushed me or made me feel like he was selling me a car just here to help!

The Best Car Buying Experience We Have Ever Had

This was by far the best car buying experience we have ever had. We were just looking and ended up buying. Our Salesman Brant Bunker was helpful and honest. We were at the dealership for a total of three hours and that included browsing, test driving, financing and buying. We were introduced to everyone including parts and maintenance in case we needed any services in the future. We were treated with respect and were not just stuck in a cubical. Great Job Arrow Ford we will be back!

Ms. Joan Shrader

I had a small concern that I shared with Kathy Suttom; however, I am pleased with my service.

Great people; Great cars

We went looking for an additional vehicle and ended up replacing both of our current vehicles as well due to repairs needed. The staff at Arrow Ford were great to work with and they helped us to identify the right vehicles for our needs and worked with us to get to the price point we needed in order to make it happen.

Great service, awesome receptionist

Best place in town. Great customer service. Receptionist was the most curtious I've ever known.

Mrister

Slow in completing buyiing transaction compared to other dealers.

Awesome service. Best buying experience by far

Arrow Ford Abilene, offered us the best buying experience by far. Everyone we encountered was welcoming, professional, and very knowledgeable. No high pressure sales. They paid close attention to the details of which we were looking for in a new vehicle, price range. To our salesman Jeff, thank you for everything and for taking the extra time to explain all of the bells and whistles on our new truck! Michael, you are the man, thank you. Andrew in finance, you were on point and we were finished in no time. Mike G in the accessories department, thank you for getting our bed cover ordered and installed before we have to go out of town. We appreciate all of you for going above and beyond and we look forward to dealing with you in the future. Arrow Ford is the only way to go!!!

Efficient and considerate

I had an electrical problem and no appointment. The gentleman from Quick Lane checked my battery, found it needed replacing and put in a new one. I was quickly on my way feeling grateful. It's the kind of service I've always gotten at Arrow Ford.

inconvenienced

took my F250 in for service on Saturday to get my oil change, tire pressure checked, drain water separator and replace reservoir hose to the windshield wipers. Needless to say, they could only perform an oil change and were more interested in selling me a fuel filter since I had asked them to drain fuel water separator. They could not perform other minor services due to being extremely busy and not having a proper technician. Anyways, great facility, poor customer service, wasted my Saturday, very inconvenient . Had to schedule a service appt. for reservoir hose and drain water separator.

Easiest experience ever!

Totaled my car and needed a new one, looked around and found some that I liked at arrow. My salesman Adam, came to my house and picked me up not once but twice, very easy experience, great people and an even better car! Would 100% purchase from them again.

Service people need to listen to the customer

When I came in I was asked if I wanted my tires rotated. I told the lady "no, I just came from the tire company I purchased my tires from and they had rotated my tires. When I finally got called to check out they told me they had changed my oil and rotated my tires. I told them they were not to rotate my tires because they had just been rotated at the tire place I had purchased my tires. They had to take my car back and unrotate my tires. It all worked out but it wasted a lot of my time. I just wish the lady that asked me had really listened to what I said. It was not the lady in the oil change place. It was a lady in one of the Service Cubicles.

Oil Change

It took two hours to have the oil changed in my car. This is not acceptable.

Edge review

Great experience, no hassles and everyone was super nice to deal with. Especially our salesman, Scott Jacob's.

Oil Change

Got oil changed it was faster then in the past so it was all good for us this time.

Excellent customer service and a great deal!

Salesman Adam K. was excellent. His customer service is excellent and I got a great deal!! I couldn't ask for a better experience in buying a vehicle! All of the staff was very professional and helpful!

Great service

Thanks to Adam and Doyle I was able to drive away in my new truck in just a couple of hours. Smoothest car buying experience I've ever had.

Great Service

Efficient as usual, Friendly helpful people. Clean Facilitates

Awesome Sales person, service dept.not so awesome

Dealing with Keri was a very pleasant experience for my wife and I. Thanks to her we found the perfect truck. The reason we bought a new truck was because the service dept. could not seem to repair a problem with the truck we had even after keeping it a week and telling us it was fixed, a month later same problem. The problem I have with the buying process is that the finance folks at Arrow decided to take off 2000.00 dollars on the trade value of our old truck for a problem the service dept said was fixed but wasn't. It's like we penalized 2000.00 dollars for their mistake. I sure would like to have that money back.

Nice facilities

Kyle was very helpful and easy to work with. I would recommend for anyone looking for a car to talk to Klye.

Ford F-150 FX4

Was a very pleasing experience, salesman was first class. Would recommend salesman to any family and friend and know they were treated with dignity and respect.

Great service department

Excellent courteous service staff friendly facility nice and convenient.

Quick, easy, and FRIENDLY experience

It was a very pleasant experience buying a car from Arrow Ford. They were friendly and easy to work with. We live out of town and coordinated most of the process over the phone, which wasn't a hassle at all. They even delivered the vehicle to us. Thank you, Arrow Ford.

2015 F150 FX4 Lariat Sport Purchase

My 10th vehicle form Arrow Ford. I am very happy with Maria Carducci, she is more like family than a sales person. I would recommend her for anyone purchasing a new vehicle.

Great service, friendly people and clean facility

Very happy with the service we got. Zane Goggins was wonderful and make our experience very pleasant. Financing was done thoroughly and quickly we didn't have to wait hours. I would definitely recommend Arrow Ford to everyone. Thank you.

Why did you keep my car for 2 days?

I did not appreciate you keeping my car for two days for a simple recall. It seems to me that this is your standard practice. You overbook your service and repairs department and just make it standard practice to keep cars for two days. This is totally unnecessary. Your employee told me all that had to be done on my recall was to check to see if it needed to be replaced or not, and after mine was checked, it did not need to be replaced. So why did you keep my car 2 days? This is so inconvenient. This is not the first time I have has a problem with your service department.. I had another recall last December and your mechanic did something to my car that caused the tail lights to stay on even when the car was turned off. One of your reps had to come to my house and rig it up so the battery would not be drained overnight and I had to bring my car back the next day. I will say that your representative was very nice and as helpful as he could be, under the circumstances. I would never bring my car into your business for any repairs other than the recalls and would certainly never buy a vehicle there that might have to go to your service department..

Danny

good people doing a good job !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Repair service

Always. Friendly and so helpful . Thank you so much. Always take care of my needs.

Great Customer Service!!!

I have purchased several vehicles from Arrow Ford. I always expect and receive the best customer care at this dealership.

F250 Service

Battery water was low when I checked it a less than a week later and the Check Coolant light came on in about 4 days after the service - which I still have to call them about. I took the truck on about a 1400 mile trip and all except the above was fine.

Ole WW

Car was recalled to upgrade software. After the work was done I had to reset the clock and other programs. It would have been nice if the technician had done this.

Great service and made the whole process easy

Will worked with me almost 2 months. Till we find the right truck gor me his patience paid off for him and me. I just thank arrow for everything .

Oil Change

Waiting room for express oil change was FREEZING COLD

Mr. Larry Carpenter

Everything at Arrow is GREAT. The sales personnel are very helpful. no hassle just good quality service. I would recommend Arrow Ford and salesman Court Alford to anyone. Thanks Arrow Ford

Review - 2013 Ford Edge

I am super excited about my Ford Edge! This is my first Ford and certainly won't be my last if I can buy them all from Arrow in the future! I would like to specifically mention Greg Miller (Finance Director) and Harold Brooks (Salesman). Greg was awesome! He went above and beyond to secure a deal that I could live with. Harold was a fantastic 'Traffic Cop'; making sure everyone was doing what they needed to in order to close the deal! I never expected to go from owning Chevrolet vehicles (last 30 years) to switching over to Ford, but because of Greg and Harold I am so happy that I did! The icing on the cake is that Harold delivered the vehicle to me; I did not have to travel the 3-4 hours to pick it up.

What a great experience!

Our son went on line and found us a used F150 we were interested in. A little uncomfortable about purchasing a vehicle we hadn't seen or driven, we called, and talked to Adam. Our prayers were answered! Adam immediately made us feel at ease and gave us exactly the information we needed. Adam explained what he could do for us, what we needed to do, and anything else we might need. Very efficient and knowledgable. Doyle called us with all the financing information, Adam was still there guiding us along, we completed the deal! We never felt pressured or uncomfortable at any point. This all began around 9 am on a Saturday. The next catch to this purchase was, we live 500 miles away in NM. They just so happened to have another employee, Armando, that was coming to Albuquerque the next day! By 2:00 pm the next day, Sunday, we were signing the paper work, handing over the trade-in, and driving away in our new F150! All the while this transaction was going on, Adam was checking on us, answering all our questions, and taking care of any detail that came up. Armando took the time to show us how all the new technology worked. Doyle had all the paperwork ready to go. The fastest and most efficient car deal we've ever done! Adam is still contacting us to make sure we are completely happy! The service is unbelievable and greatly appreciated. We hope to drive through Abilene and meet him someday soon. What a great weekend! Thank you Arrow Ford. The standard has been set for purchasing vehicles!

Great salesman, Armando, helped in every way

Went to the dealership and met up with Armando, I have known him for several years at Arrow Ford. He went to every effort to find what I needed in a car. Followed through with the sale very professional and was friendly as always. That is why I have delt with Arrow Ford for so many years.

service dept

Kathy Service dept. Manager has not even returned my calls. They over charge me every time I have my truck Serviced. They keep it up to seven days at a time. Even though I have an extended warranty, they want to charge me 100$ Deductible every time. They won't return my calls. I'm tired of being treated like a nobody every time I walk into their facilities.

Great job

Awesome way to take care of customers. Everyone was friendly, maintain was perfect.

Oil change

Very good and treated well low price. Wait was slightly longer than anticipated.

Arrow Ford

I bought a mustang from Adam and I got a great deal and I love my car!

Couldn't Be Happier

Everyone I came into contact with at Arrow treated me more like family and less like a customer or stranger, they were all very kind and professional and seemed happy with their job and the company they work for. My new to me truck is just what the doctor ordered and any question or concern I had was answered or dealt with quickly and painlessly, anything that wasn't know immediately was soon found out and answered or solved ASAP. This was the smoothest and best car buying experience I have ever had at a dealership. I walked in not sure if I was going to buy anything, just browsing really, and left with a vehicle I am very pleased with and a great deal. If you are even mulling over a new ride, stop in and let them show you how it should be done. Will Hopkins, in particular, made the experience as pain and stress free as car buying can be. You will walk in a customer and walk out with a new car and a new friend. Thanks again Arrow and Will!

oil change review

had oil change service in 30 minutes, and they were friendly

Competitive pricing, professional service

I purchased a 2016 mustang gt. The staff was very professional and accomadating. The pricing was competitive with big city dealers. Overall, I was very satisfied and would shop here again.

Terrible service

Had a time for vehicle to be serviced and looked at. I am from out of town and did have another ride, but they said they would call when they were working on it. After 3 1/2 hrs of doing other errands and no phone call I went back to dealer to check on vehicle and nothing had been done. I guess that's why they hadn't called but a little customer service of calling and letting us know that they had computer issues is asking to much. When I did arrive back they then got the vehicle in and did some of the work I requested.

Great deal

Bought a 09 Ford F150 from Zane Groggans. He did a good job getting the truck ready for me and was exceptional in our dealings. It was my first purchase from Arrow and I was really happy with the whole deal! Thanks Zane!

efficient recall service

a took my car in for a recall on the door latch. The work was done quickly and the door latch has not been a problem.

Amazing!!!!

This has been our 3 vehicle from Arrow and the main reason why we continue to go to only Arrow is because of Adam!!!! This dealership truly has a hero! He is a person we never consider a "salesman", he is way more than that. He provides friendly, passionate, and thorough service. He constantly stays in contact with his customers to be sure they are and continue to be satisfied with their purchase. I only hope that Adam's supervisor is truly aware of what a fine employee Arrow has. You all hit the jackpot with Adam! Keep him happy, and customers for your company will continue to multiply. Thank you again Adam! June/Michael Keith

great

Always good !! What more can you say .!!!!!!!!!!!!!!!!!!!!!!

On the Edge

Cynthia was extremely helpful and went to great lengths to make sure we were satisfied and happy with our purchase. Cynthia is a great salesperson.

Great Customer Service

Jose was very helpful setting me up to get my truck in and arranging for a ride to work and back. I really appreciate you having this service because it takes the stress out of having to leave your vehicle. Thank you! Also Lana in Quick serve walked me through the items I had serviced and educated me on things answering all of my questions.

Great customer service

Bought an awesome 2015 mustang! I was able to get the car I wanted quickly.

Great services and facilities.

I went in for oil change filter, tires rotated. Informed of needing replacement tires soon.

MR. R. Miller

service department is super great as are the service people

Awesome!

I bought my son a used truck to go to college and brant bunker was awesome! He helped with everything from start to finish. Arrow ford is the BEST!!!

Great services

It was pleasant. Service was prompt and thorough. I will be coming back and I will definitely recommend Arrow Ford to my friend and family. Everyone was friendly and courteous. I was told it would a couple of hours but it was not near that long.

Great customer service

Went in and bought a new escape from Brant Bunker and he was very helpful a great salesman. Also Robert Van Cleave was very helpful. Definitely a great experience!

Great services

Great service. Got my monthly payment to where I wanted it and I was out the door with my new empala. Thanks to joe

The Perfect New King Ranch

There were a few hiccups at the beginning trying to find a truck with everything I wanted on it. Michael, Owen and Jeff stayed right in there until they found exactly what I wanted. I know it was a lot of work for them but they made it sound like finding the perfect fit for me was just as important to them as it was to me. Yes I would and already have bragged about how hard they worked getting my perfect new King Ranch. If they get to see this I really want to says ?Thanks?.

Great customer service and support

Recently I bought a new Ford Focus ST from Arrow Ford. I am very happy with the car. Customer service was great. Zane and Mr Van Cleave were great and treated my father and I like me mattered and focused on get us the car that we needed. So I say again thank you Zane and Mr. Van Cleave.

Well trained staff great deal

I have bought several trucks and cars from this dealership because they treat me great and alwsys give me a great deal

great sales staff

bought car on line sight unseen, dealer was very honest and guided me through the process in a very professional and friendly manor.

great service

It was great....sales rep was really well informed.....he was really into sealing the deal I was looking for. ....

Almost painless

Bought a new Ford F 150 XLT and thanks to the salesperson we worked with, it was an enjoyable and pleasant experience.

Review

First vehicle purchase went smoothly. Absolutely no issues occurred.

FORD FOCUS ST

ZANE GOGGANS was excellent in all ascept of what a future car own needs to know to purchase a vehicle

good facility

Was searching for a good used Suburban and Arrow had one on their used car lot. I drove it and liked it so i bought it.

Oil change

Jose in the service department is great. Wonderful customer service

Purchased a Ford Fusion

When we visited Arrow Ford for this purchase we came in contact with Adam. I did not want a new vehicle I needed one so he had his work cut out for him. He was fantastic from the very beginning. It took me over a month to decide if I wanted another Explorer or change to a Fusion or Edge and he was very patient with me. He even told me to take enough time to be sure as he wanted me to be happy with it. He was great, he kept me updated on new inventory and I probably drove half a dozen vehicles. I finally decided on a Fusion then took a few more days to decide exactly which one I wanted. The day I of purchase we took care of things on the phone and when I got there that afternoon he had everything ready to go in finance. It was quick and easy. The finance guy was also great. I have always bought from Arrow Ford and my previous salesman is no longer there but I'm very glad Adam is. We will definitely call him next year when it's time to get my daughter a vehicle.

Mr. Clyde Watson

Work was not completed the first time and I had to return the second time. I was to have received a rental car and after 45 minutes it had not arrived. They had the car ready soon after.

bought a certified F-150

Purchase a truck from a young salesman named Bryson Florez. He was very patient and an excellent salesman! I thought I had the truck I wanted the first week, but couldn't get the manager to put a new tire to match the new front right. So about 5 days later Bryson called and said there's a new used certified truck that just came in. I went and looked at it and the next day I purchased a certified truck that fit my needs better than the truck the week before that wasn't certified for about the same cost. I'm sure glad I held off and Bryson called me!! Thanks. Sincerely, Kurt

2013 F150

Excellent.Arrow makes it convenient and easy to get things done.

Nice new shop

Dropped truck off Friday was told it would be first week before they looked at it that's was ok Monday afternoon called they hadn't started on it Tuesday called several times they were not available didn't return phone calls. Pickup did get serviced but I felt that if I had not called as many times as I did might not have got it out when I did. Arrow ford is still my dealer of choice and I like Fords new truck this experience does not change my mind I still like Arrow. We were In a bind needed the truck ASAP. Thanks

Installed a pickup bed cover.

Staff was very helpful in determining what type of pickup bed cover would be the best for our pickup. It was purchased and installed in about 45 minutes and looked like it came from the factory. Great job Arrow Ford.

great service

I had my front window tanned and it come out perfect. I really like it. they have good customer service. and I will recommend my friend to them.

Tire problem and oil change

service was timely and all employees were very cordial and helpful

Warranty Service

From Ft. Worth, had an Escape break down on Saturday evening. Had Extended Warranty that covered the issue with the throttle housing, and towing. Sat I called an old friend who has his own repair shop, managed to get it there for him to look at. He hooked it up to the computer diagnostic, told me what it showed. Told me to take to Arrow as on warranty, wrote the code down . Monday morn was at Arrow at 725am. Service tech knew the friend taken to Sat. said they'd get.it towed,let me know as soon as they verified problem, and how long to fix. I told him I had to be back in Ft. Worth Wed. for an important meeting with my employer so I needed to know asap. Right after lunchtime I get an automated call from Ford roadside assistance telling me wrecker on the way. I went by the friends shop to be there, little upset it took 5+ hours to get a wrecker. I waited and waited. No wrecker. Finally roadside assistance calls back to check, be sure picked up. Told them no. They called the tow company, then said he was finishing another job, would be there in 30 minutes. At that point , around 2pm, I left the key with the friend, told him what they said. Was not real happy. An hour and a half later, after I called the service manager at Arrow the tow truck showed. 330pm. 8 hours it took to get it picked up. The service manager kept telling me they had it because a work order was written at 11am and wouldn't be until they did. I told her no , I was looking right at it. She said maybe they got the wrong one but would check. She never called back. The wrecker arrived though so I let it go, but a day was wasted. Tuesday I waited until 2pm, no word, so went by Arrow to check on it. Originally was told the throttle sensor or housing itself would need replacing. When I got to Arrow they said it was ready. Surprised no one had called I asked the clerk if sure, had they just needed a sensor. She said yes. I checked out. The friend with the shop asked what they did. I had to take back a 4runner he loaned me so showed him the paperwork.. He read it, told me no sensor replaced, Arrow simply reprogrammed the computer. I asked if that would take care of it, he shrugged, said be surprised if did from his 40+ years of experience but drive around town a lot before heading back to Ft. Worth. He was right. I got about two miles up on the highway and the engine light came on again and it started missing when changing gears. I made it back , called Arrow, left a rather strong message on their service managers voice mail, told what happened, please call asap. Never heard a word back. Took back to friends shop, asked if he would fix. It may cost several hundred dollars but I'll know it's done right. Had to reschedule meetings in Ft. Worth, which was not easy, all because of Arrows lack of concern, unprofessional attitude, wasting a day trying to get towed, then not fixing right. Plus I will have to pay since they didn't fix under warranty right. Total fiasco. Never had these kind of problems with Bankston in Ft. Worth. Much more professional, take care of you. Arrow, always heard had a bad reputation, I found out the hard way why so.

Great job

Travis our sales guy was very helpful during the purchase process. The finance department was top notch and helped us get the Expedition we were wanting.

service writer

Took our car in yesterday for an oil change and to have the transmission checked under warrenty...called service writer at 4 to check on the car, left a message...called at 5 ;;;left another message..no call back...called service writer this morning at 830..left message.. no call back..called the dealer ship at 930, talked with two different people to check status of our car...the second person said she would have the service writer call us...which she did a few minutes later...said our car was ready for pick up. service writer claimed the excuse was she hadn't received any messages , while in her booth waiting to speak with the transmission tech, the service writer in the next booth which we could hear very well was returning calls..guess his phone must have worked.. you know..can;t say i was lied to, but i can say that if they were going to keep the car, that a simple phone call stating that was in order..they know nothing about customer service, when the warrenty is up on this car...we will never set foot in this business again...not happy.

Great Salesman!!

Adam Keidl did a wonderful job helping my family find the right car. He is a great salesman and an awesome person! Thank you Adam for your help and kindness!!

Very Pleased

I had a fantastic experience! The staff is VERY military friendly and they were a big help. My representative became one of the first friends my wife and I made here. I hope that if I buy another vehicle, it will be through them. Mrs. Zenita is the one to talk to!

2015 Mustang

The easiest car purchase I have ever made, and I have made many of them.

Great job.

They were helpful when complications arose, such as minor details bedding to be addressed w/ the vehicle, complications with my passport/license, and other issues. All business was conducted in a timely manner.

My Recent Purchase

My sales person, Zenita Robles, was wonderful to work with. She did everything possible to make sure I got exactly what I wanted and went above and beyond...excellent customer service!!

arrow ford was awesome

I had one of the bed saleswoman in Texas she was polite an patient with me through the whole process. She never once made me feel rushed .she was awesome thanks Mrs Cynthia

Brinda Currely

We arrived at Arrow Ford without an appointment and were promptly serviced.

Very friendly and helpful staff.

I bought a 2015 F250 Super Duty 4X4. Love the Caribau color. The staff at this facility are very helpful and friendly. They are still working on their remodel job, however the place still looks beautiful and very comfortable.

sales rep

My auto buying experience was exciting and very through thanks to Alex. He was very kind and curtious and just fun to do business with. He helped me with everything I needed. Be sure to ask for Alex when you go shopping for your new Ford. THANKS ALEX

Great service. Prompt scheduling

The ordering process for the roof-top carrier was easy & the item obtained in a reasonable period of time. Scheduling the instillation was prompt and the instillation was done well.

Very good service, and really nice people.

They go out of their way to make sure the customer is satisfied. They do know what they are doing. They are really nice people. I let all, my friends know about them, and to go see them.

Good, new facilities.

Received notification of door handle recall. All were replaced with good service also.

Arrow is the Best

Installed an new battery, service was quick even though it was a Saturday. The price was very good compared to The parts houses and I didn't have to mess with it.

2014 Ford F-150

I went in to the dealership not believing I could afford the new truck I wanted. Maria sat me down and showed me several options, we found an F-150 that I absolutely love. The F-150 is a solid well built truck with a very powerful engine. Bottom line, the staff at Arrow Ford are great, and will work with you. I will be back to see them again!

Grams

Thanks Cynthia for a wonderful experience and making everything easy

Very nice people and good service.

I was very pleased with the service. They have a nice waiting room with TV. Free coffee and pop corn are available.

I am driving a great car

Steve Perry did everything he could to find the car that was just right for me.

Great service

We purchased a 2014 Ford Focus. The salesman was excellent he stood behind everything he said

K. P. Dunlap

Great service. Before, during and AFTER the sale.Kyle Kevil is outstanding in the way he does business.Mr. Malarski in the service department is excellent as well.

The Right Choice, The Right Dealer

Arrow went out of its way to make sure they got the deal. They can compete with and out customer service anyone.

Used truck

Traded a used truck for a better one was satisfied with attitude of sales team and feel I got a good deal thanks Maria

Smooth Transaction

Straight to the point transaction. One of the better deals within a few hundred mile radius. No hassle.

Great service and convenience.

Easy to work service into my schedule. Not having to have an appointment is a great help. Quick friendly service.

Great Experience, Awesome New Facility

The entire experience was tremendous. Our salesman, Malcom Johnson and our Finance Rep, Andrew Gilbreath were wonderful to work with. They answered every question I had very well, and they went above and beyond to make sure that I was extremely satisfied with every aspect of my new Explorer and the car buying experience as a whole. They simply did a great job.

One of my best car buying experiences

Very friendly helpful knowledgeable,personnel ,salespeople managers one of my best

Arrow Ford Service

Never a surprise at Arrow Ford. The work is done on time every time.

Good service

Everything was good till we drove home a 29,000 truck and it was completely empty of gas

The best service

I was really amaze with this company, They take care of their customers, and care about it. I highly recommend this dealership, to anyone.

loved the dedicated staff.

Really appreciate the dedication and time put in by the staff. I know people will say that's there job, if they want to make a sale. Whether that's the case or not, I'd say it was still the best car buying experience I've had. They even stayed until almost 11 o'clock to help me. I just wish they could offer military discounts on used vehicles as well.

Great Dealership!

Had a wonderful experience at Arrow Ford. Flew in from Alabama to pick up an F150 and everyone there made it go off without a hitch. Steven Perry was an excellent salesman to work with and had everything ready when I got there. I would defiantly do business here again!

Great experience

We recently purchased a used vehicle from Arrow Ford in April 2015. I could not be more pleased with the sales experience. Our salesman Alex Caton worked with us very well, treated us great, after we purchased the car we had some issues he resolved those and was very professional. I would recommend Arrow Ford and have recommended them and our sales person to friends and family already. They really could not have done more to make us happy.

Great dealership

I have been going to Arrow Ford since 2002. I bought my last car from them. Their service dept is outstanding. My service advisor is always available when I have a problem. The new car dept personnel are the best I have ever had dealing with. They always remember who I am.

Great service

Truck looks great I had no problems. Really. Done

2015 F250

Everyone was awesome. Adam did an tremendous job from the initial phone call until the deal was complete.

Arrow Ford F150 purchase

I had a horrible experience buying a new Toyota Tundra. The Tundra was not a match for me. After much searching I stumbled upon Arrow Ford up in Abilene, TX. I explained my dilemma and was able to trade into a Ford F 150. What a joy to drive! Arrow Fordgot with the program and allowed me as much time as I needed to become familiar with all the stock that was available. I wish all dealerships were like them. They gave me better than good on the trade and delivered the Ford F150 to my house for me. Numbers were clean and straight forward. Not a shell game like the Toyota dealer in San Antonio. Forget the competition, go buy a Ford truck if you are looking to buy a pickup. Arrow Ford did me right.

2014 Ford F150 Lariat purchase!

Over the years, I've learn to trust Arrow Ford as MY place to go for MY FORD! The friends I have there from past sales, maintenance and repair activities, and now once again purchasing a new Ford product, are true friends, doing whatever they can to make my experience positive and rewarding. And this they did. Tana Herbert was super in her actions with me, her knowledge of the inventory, and the process required to accomplish the sale to my satisfaction. Thanks so much to her and what she did to make my experience a good one! I love my new truck and I thank Arrow Ford for it's continuing commitment to me!

Great service!

Great service department! Would recommend to anyone considering having their vehicle serviced.

Arrow Ford Service Team

Arrow Ford's Service Team has been a tremendous help to me on a very intricate service matter involving a repair performed by another company that resulted in damage to my vehicle. Dale and his team are very professional and courteous.

Arro Ford

Outstanding Service. Before and after the sale.Had never a light duty Ford. We were pleased with the deal they made on the new F150, A few months later we also purchased a used Ford Fusion.18 months after purchase of the F150 they are still treating us like a potential customer. Kyle Kevil is outstanding to work with on all aspects.They are all a pleasure to work with.

Great Customer From All The Staff

The Whole Team at Arrow Ford made sure that my mother and I were taken through the whole process of trading, finding the right car that each of us wanted, purchasing, and using all the dash board panels and other controls needed while driving our new cars. The Arrow Ford Team has Great Customer Service. It was a pleasure working with them.

Great Help!

Our experience with Arrow Ford was great with the help of our salesman Travis Smith. We are from out of town and I had called to speak with a salesperson who could help with a vehicle we were interested in and found online at Arrow Ford. Travis was very helpful with all of our questions and made us feel at ease with shopping online at their Dealership. When arriving at the Dealership Travis meet us and made the process of buying from Arrow great. Jerry Parker one of the Sales Managers was also helpful with any questions or concerns. Great support team at Arrow Ford Abilene.

Would definitely recommend Arrow Ford!

Very pleased with our experience at Arrow Ford! Tisha Westbrook was our Sales Consultant and was very friendly and helpful....and Joshua Davis in Finance was wonderful to work with and made the whole process very easy....would definitely buy again in the future!!! Everyone needs to go see Tisha for a new car or truck!

Good service

Arrow has been really good to deal with. I have never had any problems with their service department.

Great experience

I was just driving through and needed some service done. I stopped at Arrow and they got me straight in and took care of me. Really good experience.

Wonderful Service

I received excellent customer service and everything I needed fixed was done quickly. Everyone was very friendly and took care of all my needs.

Great Service

My experience with Arrow Ford was 100% great! I had no problems and they were on top of my needs. I really appreciate their service!

Mrs Ida

Wow!! This is what service is all about. I have a 2004 Expedition. It was making a clicking noise from the radio area. I call Arrow Ford spoke to Paul Martinez and he scheduled me an appointment. The next day. When I arrive for my appointment, I was greeted by very one also asking for they could help. I was walked over to Paul office, where I took my information and walked to my Expedition and confirmed the noise. He told me I would get a call about 11:30 with a follow up call, and he did call me with an estimate. Was told as an actuator for the front temperature control and it could be done today. I said by 3:00. He said yes. I said its important I have it done by them I have to pick up kiddos from school. Paul said I will call you back by 2:30 for an update. At 2:30 I receive a call and Paul said Mrs Ida good news I have your vehicle ready, do you need a ride back to the dealership? I said yes Please. My hats goes off to Arrow Ford for getting me back on the road, and kudos to Paul Martinez for the GREAT SERVICE I received and keeping his word. Thank you Ida

Mrs Faye Murphy

I not only purchased my Taurus from arrow ford , I also service it there as well. All of the staff members are always willing to help and if not busy they will even pick up and drop off my vehicle on the same day for servicing . I love arrow ford ...

My Mustang

I recently went on line.I begain a search for a good used Ford Mustang.Moments after I view one peticular modle.Travis Smith contacted me.He patiently listened to my needs and finacial stability.Withen moments of our conversation he was on the job.I was at the moment waiting on my tax return.He worked with the finacing.He tried to get something for my old car.Of witch I new it waswasnt worth much.The finance dept.only need the down payment.Travis didnt give up he worked hard for me.He and I talked back and forth for days.When my return came in.I gave him a call.He said thier was anoyanother customer looking at the car.I asked him to let me know if it got sold he said he would let me know that afternoon.Then the phone rang.Travis told me the car was about to be sent to acauction.He then ran out to save it.The phone rang again.Travis saved the day.Travis then went through final paper work all via text and email.On satuday I arived at the dealership.Travis got my finacing process pushed forward even with a full room of customers.He worked hard for me from day one.Ill always think of him as a brother besause he treated me like family.Not a payday.Traviis got me my dreamcar.

Wonderful service

Travis Smith is very personable,helpful,and knows what he is talking about. We came in just to look and told him sort of what we were looking for,he found it and sold it to us next day. Wonderful person.

No One answers phone in service or returns our message

We have been trying for weeks to get our Expedition, 2014 in for the 5000 mile check up. No one ever answers the phone in the service dept. or returns our message we leave.. Do we need to contact Ford Motor Company. I guess we should have stuck with Lawrence Hall.

A First Time

In my life I have purchased 4 vehicles. Every time I have left the dealership I have had a feeling as if I have been hosed or rodgered but good. Arrow ford is the first dealership I have driven away from feeling that I have been treated fairly and honestly. Adam and Zach got me out the door with a great car and a great price. Thanks Arrow Ford, when the time comes I will buy from you again.

shamonica Morton

Brant is an exceptional person and he worked with me every step of the way. The process was quick and easy. I love my new car also thanks for filling the gas tank. It helped out alot when driving back to Dallas.Thank you,ShaMonica M

Great Customer Service

Adam made the process easy and was friendly the entire time. Finance guy, Joshua, was also very nice. We are very happy with our truck and very happy with the whole Arrow Ford experience. Thanks again!

Mamas new ride

Our kids have outgrown the need for a mini van. So we decided to look for a car. When we left Sweetwater I had Arrow Ford in mind to start looking. Me and my wife pulled in and parked and kinda bypassed all the salesmen. We just wanted to look. We walked over three used lots at Arrow. We really liked the Taurus but we kept looking. We did not want ANYTHING with leather just our preference. After we agreed on what we wanted we went inside and talked to Mando Calderon. He tried to help us but he had been out a while and had A LOT of catching up to do. He put us in the hands of Scott Pugh. He took us for a test drive and made the car buying experiance an easy thing for us. We will be repeat customers.

Hard to find Explorer

After looking at serveral dealerships both local and dallas. I found Adam Keidl by far the easiest to work with (even with a couple of strange request). I walked on to many different lots in a 3 day span ready to buy (check in pocket), every single other person or dealership was a serious pain to talk to or just plain unfriendly. Adam was very helpful, friendly and made buying a car very easy, even with a harder to find model. I will go back the next time I buy new/used.

Excellent Customer Service

First of all, my experience with Arrow Ford was of extreme excellence thanks to Adam Keidl. His expertise of the car business got me into a vehicle I am pleased with and payments that fit my budget. Secondly, I dealt with an experienced finance person named Joshua Davis that made it a straight to the point and simple to understand all of the paperwork. He took care of me efficiently in finalizing the deal. I really admire this quality in a finance manager Finally, what great salesmanship Arrow Ford displays that I was willing to go back a second time. This was due to Adam following up on my status after a year and a half to ask how I was doing after a hail storm that damaged many vehicles in Abilene. Talk about great timing! What great professionalism with excellent customer service I experienced. Kudos to you guys that made it happen!

Purchase of a "new" used Toyota

Adam Keidl was outstanding in his service and assistance to me. I am one of those folks who is always reluctant to purchase a new vehicle. Don't like the payments or the hassle. Adam and the rest of the team at Arrow Ford made it effortless and as pain-free as possible. I've had my 2014 Toyota Camry SE for a week now and love it. I would recommend Adam and the rest of the Arrow Ford team to anyone.Thanks again!bfahrlender

Satisfied Customer

Adam Keidl went above & beyond the call of duty to find us a vehicle we were looking for.He had been in touch with us for 6 months keeping us informed on the type of vehicle the dealership had gotten in that we were looking for. One day we drove onto the lot and looked at two Expeditions and fell in love with one. After some wheeling & dealing we struck an agreement and the deal was made thanks to Kyle Kevil and his determination to help us keep our payments in a range we could handle. We love our vehicle and really appreciate how Adam & Kyle both went out of their way to help us get into the vehicle of choice. Thanks ! God Bless

In with the new!

After getting my car totaled because of the hailstorm it was time to go car shopping not because I wanted to but because I had to and I will say that my experience shopping for my first car was a win. Great staff and such a great salesman that stuck with me until I got into the car I wanted. He was patient and never seemed frustrated and until this day I get phone calls just checking up on my purchase and making sure everything is still going well. overall my experience with arrow ford has been a great one!

AMAZING service and price!

The best car buying experience I've ever had! I drove all the way from Arlington Tx to Abilene Tx on the advice of a friend. Great decision! My salesman Zane Goggans was extremely friendly and helpful. I was very picky and had a list of MUST HAVES for an SUV. He found everything on my list in one car , gave me a fantastic deal on my trade in, and an excellent price on my new car. I have and will continue to recommend Zane Goggans and Arrow Ford to any one looking for a car!

Ford Girl at Heart

I decided to trade in my used Chevrolet. So I started browsing online at different Ford dealerships. I found the exact F150 that I had been looking for and for a good price at Arrow Ford. When I called to see if the truck was still on the lot and to get some extra info, I was transferred to Adam Keidl and he was so friendly! He even got everything done over the phone for me so that I didn't have to make an unplanned trip to Abilene (I live an hour away). And my beautiful truck was delivered the next day to my office! Needless to say, I am a very happy Ford girl again. Thanks Arrow Ford!

Walked in for oil change, left with awesome new car

Got back from a deployment, had to get my oil changed. I got a trade in letter while I was gone so I brought that with me. I had no intention of even looking at a different car, but Adam just casually mentioned hey, wanna check this one out real quick? It was the same color and interior of my old car, that's the only reason I even looked. He said hey, take it home for the day, and let us know tomorrow. By the time I got home, I knew I was gonna take it.Quite brilliant on his part. There was no pressure, I just told him what I wanted, and he matched it up. Just happened to be the first one I looked at. I consider Adam a friend now and truly believe he cares about what he does, which is really all you ask from anyone.

A wonderful experience for a first time buyer...

I was referred by a co-worker who had recently bought a car from Arrow Ford. I was a first time car buyer, with less than perfect credit. Adam Keidl was great to help me find a car in the perfect price range that would fit my requirements. My husband and I showed up right around 5 pm, Adam worked diligently with us to get all the paperwork signed and submitted for the financing companies. Though everything was closed at that point we were able to get one response which allowed us to have the car and come back the very next day and sign all the papers. I was very pleased with not only Adam's service and friendliness but also everyone else who helped with our financing. I will definitely refer people to Arrow Ford. I could not have asked for a better buying experience for my first time. Thanks Adam!

Perfect family car

I gave Arrow Ford a call one day and basically stated that I was looking for a new family vehicle. The receptionist was very nice and patched me through to Adam Keidl. I told Adam exactly what I was looking for and what price range we needed. My husband and I were able to come in two days earlier than our scheduled appointment and Adam was able to accommodate us. All it took was one look at the vehicle we now have and we were hooked. The space was exactly what we needed for our family. We are enjoying our new family vehicle so much and can't say thank you enough to Adam, as well as Jerry (Mgr.) Josh (finance) and Greg (finance). We loved our experience and plan on using Arrow Ford for our next buy as well.

Wooooooooooooo

Best service I've had in my life! Anthony is wonderful! He helped us the whole way through and helped me find my perfect car:)

Right Place Right Time

I have to say Arrow Ford was a blessing. My Explorer broke down. It was the first day of vacation. First time in nine years I had to use AAA. There was no repairing the Explorer. Time was close to closing time for the dealership and the Bank. The final hour my banker and Arrows financing was down to the wire. I needed a vehicle in the worst way. I was shown a two thousand twelve Ford Escape. In great shape. Several people stayed to help me. An hour and a half after closing I was very pleased to say everyone unlocked the back garage so I could retrieve my belongings. The Escape was filled with gasoline. Belongings in the Escape and on my way to Longmont Colorado. Everyone worked hard for me without complaining it was closing time and a Friday to boot. Smiles on every ones face at seven thirty I drove off the lot and in a super mood. I have told everyone that would / will listen that if your in need of a new or used vehicle to go to Arrow Ford in Abilene Tx for the best deal in the state of Texas. I cannot remember every ones name. There was another gentleman that helped with everything as well as Joe Nelson and Kyle Wassar. Everyone was the best. They called the next day to inquire how the vehicle was handling. I let them know it drove like a dream. Great on gasoline. Great handling in the mountains. My son drove it too and really liked it.. I told him when he was ready for another vehicle to meet me in Abilene Texas at Arrow Ford and he would get the best deal ever with the nicest people.

Best Car Buying Experience We Have Ever Had...

We ordered a 2015 Ford Explorer XLT in Bronze Fire after our car was totaled in a recent hail storm. Adam Keidl and the rest of the team at Arrow Ford were wonderful to work with! They got us exactly the car we wanted, at the price we wanted to pay. It was perfect! They explained everything to us, introduced all of the different members of the different ares (ie sales, service, parts) made our first appointment for an oil change, and made sure we knew how to find the replacement key code! We have never felt so taken care of buying a new car!

Great Sales....Poor Maintenance Shop

First off, when I moved to Abilene in 2011 I owned at 2010 Mustang. I had to get a few cosmetic things fixed that were covered. What seemed easy and small turned into a waste of time. I had to have them order the parts on 3 septarate days, only to find out they were never ordered. I ended up selling the car and moving on. I also had to pick up a 16 ft white, bread van style vehicle for where i work. It was getting some general repairs done and they had called us to come pick it up. I arrived there to find out they couldnt find the vehicle. I dont know how you lose a big bread van...but 2 hours later it was found in the parking lot....yeah sure...Fast forward to Black Friday 2013 when I decided to get my Fusion SE that I currently own. The sales department was OUTSTANDING!!!!!! Best Ive delt with in my life. I only remember the first name of my salesman though...it was Court, and i will recommend him to anyone. Well, I am currently serving in Afghanistan and my wife had issues with my cars battery dying. After multilple phone calls, it was finally taken care of. She also asked while she was there if they could change the oil. They told her no, because it wasnt at 5,000 miles yet. Im not sure of the acctual milage at the time of the incident, because I have no idea how much she has driven it since ive been gone, but when i left it had 4700 on it. To sum it all up, I will gladly go back to Arrow Ford to purchase my vehicles in the future. However, aside from warrenty work, i will not be using their service department....EVER.

Still the Right Choice

Having once been a part of the team at Arrow, I had a chance to get to know the heart of the people who work there and see the type of integrity employed each day by the staff. Integrity, honesty and quality service is the backbone of Arrow Ford. I have been on the hunt for a while now and Adam found just what I needed for the family. From sales to finance they provide a smooth and enjoyable ride to the finish line. Even with all the upgrading and re-construction to the building, they handled my transaction in a timely and effective manner. Thanks Arrow team for walking the walk and not just talking the talk.

Two late evenings one Mustang

Both Anthony and Joshua were exceptional at helping us purchase our used Mustang. I work late into the evening and two nights they worked with us till 7pm to get us into the vehicle we chose. Their professionalism and care were evident in these late hours. Anthony said "this is part of the job and I enjoy it." Joshua was a joy to work with. He has several years in the company and it is evident he is in the business of helping people. Both of these individuals are wonderful people and we would gladly do business again at Arrow Ford!

Very nice, helpful employees!

Arrow Ford was able to find me a reliable and affordable car I know will last me for years and one that I will enjoy! Everyone was so nice and I would definitely recommend people to come here!

2014 Mustang

Adam Keidl was our salesperson. Adam was the best salesperson I have ever had. He knows his product and is very personable as well as professional. He made the buying experience easy. It was a pleasure doing business with Arrow Ford and Adam. I would highly recommend this dealer and Adam if you are in the market for a car.

2014 Expedition

found the vehicle on the internet. contacted dealer, discussed, and was able to agree on price subject to inspection. salesperson picked me up at the airport in the vehicle. we did complete test drive. vehicle was just as represented. vehicle was detailed and full of gas. Paper work took less than 2 hours and I was on my way. painless, quick, and easy

Got a great deal!

Had a great experience! They worked with us on price of vehicle then gave us a good price for trade in. They offered more for our trade in than other dealers.

Ford Edge

Anthony Cerda was our salesman, at our request. We had dealt with him previously and were very pleased with our transaction . He knows his product and is very personable. He guided us through all of the electronics and all of the new features of the Edge. He made our whole experience a pleasure. Doyle, in finance, made the final paper work not quite as dry. We had a good time with both guys.

"2012 Gently Used Explorer"

Maria was our salesperson 12 years ago when we purchased our 2002 Ford Expedition, so naturally we came to see her Saturday about a replacement for our hail-damaged pick-up. It's was if Maria had the ability to read our minds, for she brought up a beautiful light silver Explorer which matched our criteria exactly! More importantly, the price matched our budget to a T! After-the-sale matters were handled with speed and smoothness, and I am enjoying the new gadgets and features of the car! Mr. and Mrs. Bryan Swedlund, July 2014

Brittny Lomax

Adam was great to work with. He helped us every step of the way and made sure I went home with exactly what I wanted.

Fusion Hybrid

The hole experience was excellent. From the test drive through the sale and financing. The car was ready for us when all the paper work was done.

Found the car we wanted!

We wanted a specific color Ford Fiesta as a graduation gift for our daughter, which was difficult to locate. Arrow Ford was able to locate the car for us at a good price. The look on our daughter's face when we went to pick up her car was priceless. We appreciate Arrow Ford for making it happen.

Disappointed

Unfriendly, treated me as unequal, never called to update, misdiagnosed and couldn't locate my warranty info. Little Rock Ford is the COMPLETE OPPOSITE. Refreshing!

Making The Deal

The people that helped my family and I made the deal right. They found the car that we wanted with all the options and made the price right.

How about service?

Sales side of Arrow is great, helpful and honest. I really enjoy my new Fusion. Service for my two Ford vehicles has been less than stellar for many reasons. Communication seems to the prevailing weak link.

Great sales Department

Steve Perry went abate and beyond to help me get my car! He understood my situation and went out of his way to make sure everything was working out. The finance guy Kyle kicked us out of his office and told us to come back when we had our check in our hands, but Steve honored the deal made by the manager. When we went back to sign the paperwork, Joshua helped us and was so kind and polite. Steve never gave up on me and risked a lot to help me get my car!

Fantastic Ford Dealership

Our previous vehicle purchased at Arrow Ford was destroyed in a hail storm. We were without a second vehicle for several days. While waiting for the Insurance to settle our claim we visited Arrow Ford in Abilene, Texas to look at SUV's. Adam Keisl met us in the parking lot, introduced himself, and he asked a few questions to determine exactly what we were looking for in a vehicle. We asked about a few vehicles we saw nearby and Adam answered each question with authority. We told him about our "totaled" vehicle and the things we didn't like in it and he suggested we look at a 2013 Ford Edge sitting nearby. Since it was going to be my wife's vehicle she took it for a ride and really liked it. After my wife and I talked a little we told Adam that we'd like to purchase that vehicle. Adam took us into his office, he offered us refreshment and made us comfortable. In what seemed like just minutes, Adam was preparing paperwork and we drove home in the vehicle. We returned the next day and closed the deal. We are VERY pleased with the vehicle, our Salesman Adam Keisl, and with Arrow Ford. Great Car Dealer and FANTASTIC Salesman. Every city in Texas should have an Arrow Ford dealership and sales people like Adam Keisl. Many Thanks.

Best experience

I've always had my fears of pushy sales people. I had the best experience ever at Arrow Ford. Mary Brown was the best sales person I've ever dealt with. She made sure to ask what I wanted and was looking for. And there wasn't any pushing or demanding. She got a list of vehicles that fit what I was wanting and needing. She was very helpful and informative in all questions I had. The amount of patience it takes for financing and everything she had the best of them all. I'd definitely return to her and will recommend everyone I know to her as well.