Armstrong Volkswagen

Taking my Passat in to repair my broken gas cap.

Had a bad experience at Armstrong Volkswagen service department today. I have a 2012 Passat and have had it serviced per 10,000 twice now. Each time taking about 1 to 2 hours from time of drop off to finish. Not quite what you would call Jiffy Lube speed but they do a complete job. At the last time of service my gas cap failed to shut and I was told bring it in anytime and repair would be easy. So today I drove in at 3:00 PM and talked to Phil. He wrote up the repair order and said it would be an easy fix. My wife and I went into the waiting area. After one hour of waiting I got impatient I walked out across to the service bay areas to see if my car was there. It was not. Also noted all the bays were empty, so nothing was being done there. I discovered my car was still in the service drive through area. I went back to Phil at his service desk and asked to know the status of repair. He said he moved my car up in line. So what does that mean? No answer. He then proceeded to pick up his phone and talk to another party while I was standing in front of him wanting a better explanation. I thought that was very rude. I had enough. When he got off the phone I told him his service was not good at all. I asked for my keys and told I wanted to take my car. As I was getting in to drive away he did come and apologize. What I suggest, if the service consultants really care about good service they should follow up with status of repair and go to the waiting customer and keep him/her informed. Phil passed me about 6 times going to, from the Cashier and did not say one word to me. Didn't appear that he cared how long I was there. Again, all things consideredpoor service.

Great customer service!

My vehicle, a 2011 VW Jetta Sportwagen TDI, died at my workplace this week. That location is around fifty miles away from Armstrong VW. I had the car towed to a VW dealership in that area, and was quoted $5000.00 as a cost for the fix. I called Chris O. at Armstrong to see if he could help me find a better option, since he had always been great to work with in the past. Chris negotiated a discounted rate with Speeds towing, and I had the car towed to Armstrong. Chris worked with VW and got the cost of the parts needed for the repair covered, so instead of $5000.00, the final bill will only be the labor charge of $1500.00. I highly recommend Armstrong VW and Chris O. for any VW service needs. I purchased this car there, and plan to return when I'm ready for my next VW. Thanks for the great customer service!

purchased a used vehicle

Purchased a used vehicle, and I put them through the ringer, and they met my every expectation . No up sales and not pushy to buy like alot of the other dealers i visited. I got a great deal, i"m very pleased.

Stupid 12v outlets ruin a good review

Something so simple, but when your phone is an intricate part of your business you need to be able to depend on little things like being able to charge your phone through 12v outlets. My 12v outlets stopped working and I took the car in for it 30k oil change and mentioned to Katie that they weren't working and thought it might be the fuse.Before I took it in I tested the charger in my husbands truck to make sure it wasn't the charger. It worked fine over an hour errand run the night before. 2 stars because Katie was a pleasure and the oil was changed, tires rotated and brakes flushed. I was so excited to get it back to working order as it has been a huge inconvenience not to have it. I drove approximately a half mile firm the road, plugged in the charger, only to find nothing had changed. Katie called me back and left a message saying it must have been the charger that blew the fuse and it would not be covered under warranty. I called her back and explained that the charger worked fine in a Dodge, but not the Volkswagen Beetle? I had used the same charger for over a year and it had always worked and I was confused. She said she would have to talk to the shop foreman and get back to me. Chris called and explained that my Volkswagon Beetle must have had a spike in the charger and now when I plug in the charger it recognizes it and blows the fuse to protect the car. Ok so it's a defect in vw? Because the dodge handles the charger fine? He told me he wasn't going to try to convince me that he was right and I'm going to believe what I believe. True. That I could pay for diagnostics or buy a new fuse and a new charger and see if that takes care of it. He said this happens all the time and j asked if this happens all the time why wasn't I warned about it? And he said he couldn't predict the future and didn't know if it would happen to me. If it happens all the time that warrants to be a good recommendation that this is possible and you use the same charger at your own risk. I feel over a couple dollar fuse Chris and the service team could have done a better job in customer satisfaction rather than being condescending to the customer. I asked if it wasn't covered under warranty why wasn't I charged originally? An act of good will, he responded. That's what I get for spending thousands of dollars for an extended warranty. Poor customer service and an explanation that could have been helpful before spending 2 hours in their waiting room only to apparently blow the fuse again. Thank you for your unhelpfulness.Ps need to buy a new car in December - won't be coming to Armstrong. Bummer...just a few dollars for a fuse and a little understanding for the customers frustration could have went a long way.

huge disappointment

We spent hours there with a new born only to have the car we wanted sold under our nose.Nevet do that again!Dont get your hopes up at this place

Service on my 2006 TDI

Their prices on VW service and repairs are exactly the same as other VW dealerships, and exactly the same as the prices local "reputable" independent shops charge for working on a TDI. What truly sets Armstrong apart is their customer service and the quality and professionalism of their work. I have bounced around to a couple of Oregon VW dealerships and a couple of independent shops, and was starting to get super frustrated that I own 2 TDIs - just because of the horrible repair work and terrible customer service I experienced elsewhere. Once I tried Armstrong's service department, I am again happy that I own VW, and I am seriously considering purchasing my 5th VW in a row (and of course, now I will buy from Armstrong too because they've proven trustworthy). Armstrong's service department is so fantastic, that I commute about 200 mi round trip now just to have them take care of my TDIs (but what do I care? I get fantastic fuel economy, in my fun to drive Jetta, and they are going to keep that diesel engine humming for 250,000+ miles). Nobody but me and the guys at Armstrong will touch my diesel VWs ever again! They go above and beyond, and have been so honest with me.I have been treated extremely well by Chris who coordinated a transmission service for me in April, they recommended a diagnostic for a suspected oil leak then next time I came in. I came back for a timing belt and oil change full-meal-deal in August, and they told me that on re-inspection that there was no leak. They could have charged me $100+ for the diagnostic, but they were honest with me (the suspicious oil wasn't there). I told them I suspected my battery needed replaced, they tested it and were honest with me that its holding a full charge. They also replaced a couple of screws that lube places had lost over the years (like the ones that hold the air filter housing together, and that hold the plastic skip plate under the chassis). Those details had been bugging me (Im a little OCD) but I hadn't even mentioned it to the guys - I just noticed they had replaced them after I got home and inspected their work.Yes, oh yes, they will charge you $950-$1000 to get your TDI timing belt service (so will anyone else) - but they are FAIR because they are worth it completely. Others will charge the same, screw up your precision German-engineered-baby, and treat you personally like poop in the process. Armstrong will treat your ride with TLC, make you comfy with wifi and hot coffee or maybe a loaner VW for the day and treat you with honesty and respect. Don't fool around with your sanity or your TDI, take it to Armstrong.

All this guy does is to try to upcharge you. Quoted me...

All this guy does is to try to upcharge you. Quoted me $175.00 to replace a battery. Poor fools paying this price. keep it!

I think a lot of these ratings depend almost completely...

I think a lot of these ratings depend almost completely on the "luck" of who is the first person to greet you when you walk it to the dealership, and if they are having a good day.Gas mileage and some cargo space was at the top of our list when my wife and I went to test drive cars. We were pretty much going to buy another Prius or a Volkswagen turbo diesel. With no dealerships near our house, we ended up at a few different dealerships over the course of 2-3 weeks, mostly based on where we wanted to eat out. At a different VW dealership my wife had a marginal experience by herself, and in the middle of our process we went back as a family and had a truely horrible experience. Our second VW outing was to Armstrong and Warren Marks greeted us and let us test drive the models we were interested in. It was a very comfortable experience. Instead of asking about how much we wanted to spend, where we went to High School, the time frame for our purchase, or listing reasons not to buy other cars, he asked how big our dog was, how old our kids were, and how often we took long car trips. After about an hour we said we had to get going, but we'd be back after we checked out the Prius plug in. Warren gave us his card, we thanked him for his time and left.About a week later we emailed him to make sure he was working and came back to drive some more. It was at this point I realized that he KNEW exactly the car we wanted. He wasn't trying to sell us "a" car, he wanted us to find the "right" car for us. Unfortunately, Warren knew the car we wanted doesn't exist. At this point Warren very clearly explained the pros and cons about the Jetta, Sportwagen, and Passat in terms of our situation and the ballpark cost of the different models and features we were interested in. My wife asked about some COSTCO purchase thing, and Warren said that it created a set price that would be about $1,000-1,500 below retail and he gave use an excellent print out of all the options for the Jetta, Sportwagen, and Passat and the retail price of a few of each model that had the features we were condidering. After about 90 minutes we left and told him that if we came back a third time we would buy a car from him, but would let him know either way.About a week later, we emailed him the car we wanted. When we showed up he had the silver 2013 Sportwagen with the sunroof waiting and a 2012 in black with the same features for $800 less if we wanted to save some money.Drove the silver to make sure it didn't rattle, went through financing and were only there for about two hours. There was a slight gitch in finance. I said I wanted to finance through OnPoint (my bank) unless they could find a better interest rate. The paperwork was through VW finance, but I KNEW the OnPoint rate was a bit lower. Could have been a misunderstanding, but I'm glad I was paying attention.I've bought 4 new cars and Warren Marks was the best I have worked with. I highly recommend him.

I purchased my 2012 Passat from this dealer last year and...

I purchased my 2012 Passat from this dealer last year and just took it in for service. I was amazed with the service experience as I was in and out within 30 minutes. They offer an express service and my car was serviced and cleaned within 30 minutes. I could not believe I was in and out so quickly. The service gal that helped me greeted me with a smile and was very professional. When I was looking to purchase my vehicle, I asked some friends that own VW's and they told me they wouldn't go anywhere else but Armstrong. I was glad I bought my car here as I was pleased with the low pressure and excellent customer service. They were able to beat the rate given to me by my credit union and I was very happy with the final price. I was hoping the service experience would be as equally good as the purchase experience, and I was not disappointed.

This review is intended only for the Sales Department....

This review is intended only for the Sales Department. When I told you the first three times that we didn't want your in house financing, I thought we had made ourselves clear. After settling on the final price, you came back out with a consumer financing form asking for all of our personal information including our social security numbers. After realizing you were going to pull our credit (in a deceptive manner), which could have negatively hurt our credit scores, along with our home purchase planned for later this year. After refusing to sign the consumer credit form, the sales manager ripped the consumer credit form label off of the top, to which we replied to his actions "you're acting unprofessional" which was followed by him calling us "unprofessional". He claimed that this information was required for the Patriot Act, however, after further research into this area, a SSN is required to be provided to the lenders taking on the financing (which we took care of elsewhere). Needless to say we had a horrible experience with this dealership. Way to keep up with the typical car dealership "dirt-bag" perception. Due to his actions, we will be going elsewhere with our business, and be telling everyone we know not to shop at this location. We did file a complaint with Costco the following morning (went through their auto buying services), and within 5 minutes got an apology from the General Manager which we did appreciate. He stated that his sales manager had acted in an "inappropriate, unprofessional, and unacceptable manner", and that it was an isolated incident.