Archibald's

4.9
Overall Rating

Customer Service: 5.0 Buying Process: 4.9 Quality Of Repair: 5.0 Overall Facilities: 4.9


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Awesome dealership!!!

5
Ardy Azarsa on 10/11/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I purchased a 2014 Shelby GT500 from Archibald's and was very impressed with the professionalism of Johnny Archibald. He went above and beyond to provide me detailed information about the vehicle and help with the coordination to transport the car 2300 miles to Maryland. I've been buying and selling cars for almost 40 years and have owned nearly 300 cars and can count on one hand how many dealerships I feel have integrity and are a class act and Archibald's is that dealership! I just wish they were here in Maryland so I could buy more cars from them :-)


Incredible first experience!

4.8
Brittney on 09/26/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

My boyfriend and I were shopping for a used vehicle when I came across an SUV at Archibald's. This was both mine and my boyfriend's first car buying experience, and I don't think it could have gone any better, honestly. Jarod, Johnny, and Sean were all VERY helpful, very accommodating, and answered any and all of the questions I had. I've only ever heard horror stories about how stressful buying a car from a dealership is, and I didn't experience any of that here. I will be purchasing all future vehicles from here, and I recommend you do too. Thank you Archibald's!!!


Lexus RX350

5
Tami on 08/28/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The best car buying experience EVER!! They are friendly, knowledgeable, and great prices! Will definitely go back if I'm ever in need of another car.


Great buying experience

5
Mark White on 01/31/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I don't see my first review so I am submitting another. Can't say enough about my out of state/internet purchase of an expensive car. JJ on their sales staff was a pleasure to deal with. Whole outfit was professional, honest and helpful. Scary to buy a long distance car W/O seeing or driving it. No worries with this business!


There's a reason folks come back to this business

5
Mark White on 01/30/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

If found my car at Archibald's on the internet and contacted JJ, one of their sales staff. I immediately appreciated his straightforward answers and "up front" style. Buying an out of state, unseen car can be a stressful and even risky enterprise. JJ used "Face-time" on our phones to do a walk around on the car. Still, the prospect of a very long drive to Kennewick to buy a car I had not seen or driven was daunting. I should not have worried. The car was exactly as advertised and I found JJ and the rest of the staff very professional and helpful. There is a reason people keep coming back there to buy cars (one customer has bought 27 cars from them!)......they run a professional and honest business dealing in high-end cars.


Best Service. Best overall buying experience.

5
Explorer Fan on 12/31/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Jordan & Jared were the most patient people ever. Loved working with them. Bruce did an amazing job with the finance portion of the experience. Thank you for the "family" discount Danny. I LOVE MY NEW EXPLORER!!


Great Service and staff!!

5
Karen Engebretson on 11/30/2015

Buying Process: 5.0

Bought a new car for my son for Christmas. Archibalds is the best in the Tri Cities to buy a vehicle. The service and staff are excellent to work with, I want to thank Jordon and Bruce for making my sons Christmas.


Excellent customer service by phone & in person!

5
Very happy Mercedes customer on 07/03/2015

Customer Service: 5.0 Overall Facilities: 5.0

I had been searching for an older Mercedes. I found my car on their website. I had reservations about charging a non-refundable deposit on a car I had not seen or driven. Jordan was quite reassuring as I made this choice. He said he thought that the car would exceed my expectations. He was so right! The car is beautiful and provides such a smooth, powerful ride. The price was fair so no negotiation required. The customer service at Archibald's is extraordinary. Jordan met me at the airport, despite my early flight. He gave me a thorough orientation to my new, used car. He certainly knows what he is talking about and made sure all my questions were answered before I left the showroom. John, the patriarch of the Archibald family, completed all the paperwork in a timely fashion. He and Jordan both made me feel cared for in a way never experienced from any car dealership in my past. I will encourage friends and family to check with Archibald's before checking any where else to purchase a beautiful, high-end, slightly used vehicle. They earned each and every star in their 5 star rating!


honest dealership

4.7
Terry on 06/04/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

The most pleasant and honest auto dealer I have seen in the past 40 years. They were relaxed but very professional and totally candid, responsive and helpful, they have quality inventory, and are proficient in the paperwork when the purchase is agreed upon. I got the rig I wanted, at a great price, excellent trade-in value for my previous, and they matched interest rate and terms on the best financing I could find. This is where I would bring my own friends and family members - a superb family-run dealership.


Great service

5
Ashley lee on 03/28/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

They have always been very honest with me and have never tried to sell me a bad deal! I'm am proud to say I'm a loyal customer and am happy that there is a dealership out there that has the customers best interest at heart!


Archibald's found d my dream car!

5
Happy Lady on 01/30/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

There it was..my dream car...right in their lot but before I could get to them it was sold. I was so disappointed. Could we help in any way, they asked so I gave them a specific list and within ten days I was the owner of a 2011 infinity G37x. The right color and with everthing option I requested and low mileage. Jordon, Danny and Bruce made this a fun, easy and pleasant experience. I am a return customer and can't imagine a better place to do business!


Honest and Fair Five Star Auto Sales and Staff

5
The Johnstons on 01/21/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great vehicles, no haggling or wasting time. The sales staff had exceptional knowledge and shared facts with us like we were family. I dont normally write reviews, because Im rarely completely satisfied :) Thank you so much, you made buying a new car a pleasant experience and we appreciate that. See you down the road when we are ready for another one.


Great and friendly service

5
Ron & Mike on 01/12/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We purchased our first used Lexus from Archibald's in 2004. We just traded-in the same car for a 2012 Lexus. Our experience with the sales people was professional, knowledgeable, and friendly. Above all, the autos they have selected to sell are of high quality and excellent condition. We have, and will continual to recommend Archibalds as "the" place to purchase a high end automobile.


Great dealership!!!

5
Nancy S. on 01/10/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The guys at Archibalds were fantastic. I have very poor credit but they were able to get me into a modern, safe, quality car that I could afford. Bruce, in financing, not only worked out the loan for me, he advised me on how to improve my credit and lower my payments. They were all patient and curtious. I would recommend them to anyone needing a car.


Excellent Customer Service and Friendly

5
Satisfied Customer on 01/04/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I just purchased a 2011 Lexus from Archibald's. I was very satisfied with the level of attention I got as soon as I arrived. I would say they were attentive but not pushy as many car dealers can be! They willingly showed me the car facts sheet for the vehicle I purchased, filled the tank with gas, and are getting floor mats for me because they were not found in the car. The person that walked me through the paperwork process was helpful when I was asking questions about the extended warranty, which helped me make an informed decision about purchasing it. Before I left, they took time to help me sync up my phone with the vehicle, and showed me how to adjust/set my seat as well as many of the other features of the car. They made a point of mentioning that they are very willing to help if I have questions or need assistance with setting up the garage door opener. This type of "service after the sale" was impressive. Thanks much, Dawn Kammenzind


2014 F-150

4.7
W. R. Smith on 12/28/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

We shopped long and hard for the right pick-up. We found the vehicle at Archibalds'; it was an excellent price. The purchase went very smoothly with no pushy or aggressive salesman to deal with. We felt comfortable with our decision, and also felt this dealership conveyed honesty. We will certainly go back.


Fourth Car Purchase from Archibalds

5
Rene Catlow on 12/19/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I recently purchased my fourth car from Archibalds over a several year span. They are always friendly and make car buying a pleasant experience. Archibalds is the only car dealer I trust and I'm sure I'll return to buy a fifth car from them. Thank you so much!!!!


2006 dodge charger

5
Adam Ross on 12/18/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I bought a 2006 dodge charger from this place and I love it they are verry helpful I would recommend them to anyone and everyone


Purchased 2012 Equinox

4.3
Kristi K. on 10/30/2014

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 5.0

This month, October 2014, we purchased a 2012 Chev. Equinox from Archibald's in Kennewick. We had researched Equinox and pretty much knew what we wanted. We looked at a couple of cars in person, looked at many online. Archibald's was the 2nd car we physically looked at, based on their comprehensive photos online which showed us exactly what was going on w/ the car. The car fit all of our needs and wants, body and interior, engine, etc. in great condition as far as we could tell. Nice low miles. They came down a bit in price when we asked. We bought the car and drove it home same day. We are still happy new owners and would recommend Archibald's. Our sales person was Joseph. All staff are very personable and oriented to customer needs. Upon arriving they even inquired if we needed to use the restroom - nice, given they knew that we had just made the 2-hour drive. After the fact they made sure we got an owner's manual -- important.


Good car-buying experience

4
Kristi K. on 10/27/2014

Customer Service: 5.0 Buying Process: 3.0 Overall Facilities: 4.0

We purchased a 2012 Equinox in October 2014. We had shopped Equinox, shopped prices, knew pretty much what we wanted in features. We were not trading in a vehicle. We responded to ads and looked at several Equinox, including the one we ended up buying at Archibald's in Kennewick. From the very 1st glance, we could see that Archibald's had a very clean, fabulous-looking car with all the features (and then some) that we wanted. Archibald's provided extensive online pics, inside and out, of their vehicles, which helps to see exactly what's going on. The car also had nice, low miles. We got down there for a test drive and bought the car w/ out too much further deliberation. We are happy w/ our buying experience, very happy w/ our sales person and the other personnel at Archibald's. Not being used to driving newer vehicles, we absolutely love our Equinox. Even enjoying the learning curve, learning all the features and amenities. The owner's manual is our latest study project. We think Archibald's is a quality dealership who cares about customers.


Part of the family

5
#fortheloveofhorses #uwantanothercar? on 10/04/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have purchased too many vehicles to count from John, Danny, and Jordan. I consider them like family now. Always willing to take that extra step to make it work. Their attention to nice cars and details are why I keep buying from them. There is no other better. They are honest and don't pass judgement. Very patient with the tire kicker even. The archibald family Is truly a pleasure to deal with. If you want a nice car that you can feel Confident the service & detail has been taken care of- go to Archibald's. You won't be sorry. They beat the "Excalibur" type dealerships by quality And service. Remember, you get what you pay for. Lowest price is what Those other dealers preach. I'd rather have quality & backed promises. Not The empty ones you will find elsewhere.


Good peoplr

5
Cristian on 10/01/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Best reviews on Google and for a reason! Vin and Bruce put in so much effort to help me get a car. No dealership in the tri cities area would have done what they did for me. Extremely professional and knowledgeable. Not to mention every vehicle they have there is top notch. All in all a great experience.


Quality and quantity

4.5
Amanda on 09/26/2014

Customer Service: 4.0 Buying Process: 5.0

I had a specific size and price range for used car and my expectations were not only met but exceeded with the large selection of used cars at Archibalds. The staff was very approachable and I had the pleasure of working with Din. He took the time to listen to my needs and gave me many options to choose from. His knowledge helped me find the best car for the best price.


Awesome service

4.7
Tlc on 09/25/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Archibald's is a awesome place to buy a car! The sales man that helped me was Din he was great he answered all my questions had a great selection of cars to show me very knowledgeable showed me great safety features on the cars I was looking at. It was nice going somewhere that wasn't pushing me to buy a car that I didn't want. It was a great experience working with him to find my new car!! I love it :) thanks again Archibald


wonderful experience

5
Marshal and Dayla on 09/17/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My husband and I bought a beautiful 2013 Nissan Altima today. Our all around experience at Archibald 's was wonderful. The customer service was exceptional. We worked with Din. He was great!!! Very knowledgeable and honest. We will be lifelong customers after our experience today and look forward to driving our NEW RIDE!


THE BEST!

5
Croft Family on 09/14/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had always dreaded going to dealerships because of the high pressure sales, but the moment I walked into Archibald's and was met by Din I felt relaxed and absolutely no pressure or hassle. He and the Archibald's team really were concerned with my needs and what I was looking for in a car along with keeping my budget in mind. Archibalds sells the nicest cars for the dollar around and the customer service is above outstanding. They are all very knowledgable. Thanks Din and Danny for the Lexus and being so patient with an indecisive customer :-) I'm now a lifelong Archibalds customer! Highly recommend them!


Buying an automoble from Archibalds

5
Joseph K on 09/06/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It was a pleasure dealing with Archibalds. They are a very friendly and helpful company. I will look to them for my next purchase. I love their flag.


Great experience

5
Sherry C on 09/04/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My husband and I recently purchased two vehicles from this family-owned business. Our salesman, Jordon, and his father, John, were absolutely wonderful! I had done my research and they both made the decision to purchase my Lexus very easy, it is a beautiful car as is my husband's BMW. Both were like-new with low mileage and we love them. We definitely will return to Archibald's for future car purchases and highly recommend this business to anyone interested in buying a car.


Awesome Experiance

5
Sherri Hunter on 09/04/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Well I have to say, I think that Archibald's is the best place to buy a car. Jordon was so awesome. I bought a 2013 Ford Explorer from them a few weeks ago and I absolutely love it. You can hardly find a place with that much integrity anymore. If you are looking for a great quality car and a honest salesman go to Archibald's, they will take great care of you, if there is anything you need or don't understand, they will take the time to help you. You will not have to worry about getting taken for a bad ride. Ask for Jordon.


Reliable Service

5
J Williams on 08/04/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We have bought 6 cars from Archibald's. They are friendly, honest, never pushy, and they give great deals on their cars, which are always top quality and in great shape. If they do not have the car you want, you can just tell them everything you are looking for and they will go out and find one for you. I would not buy a car from anyone else. We have purchased 2 Jaguars, a Lexus, a Honda Ridgeline, and just recently a Kia Optima and a Ford Fusion. They are an awesome dealership and very friendly.


Consistant customer service

4.7
kawrdr on 07/31/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Wife and I had been struggling through car search. On a whim we stopped by Archibald's to check out their selection. Wife was immediately taken with a newer Lexus. Johnny Archibald, the "Lexus expert" came out to help us. Friendly helpful and patient, Johnny set us up for a test drive. Johnny just let the car sell itself only speaking when we asked questions; he had most all the answers( Johnny, the oil filter is underneath and requires a special tool to take the housing off), and was extremely helpful with the nav system. I contacted Johnny a couple of days later and inquired if the Lexus was still available. Thankfully it was and more important Johnny said he would come in on his day off if I wanted to make an offer. When I arrived the Lexus was freshly washed and ready to come home. That is good customer service. I would recommend this dealer to anyone interested in good service, no pressure and quality autos.


A very happy customer

5
Kent on 07/22/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Archibald's represents everything a customer could possibly want in a car buying experience. I have purchased two vehicles and my father has purchased one from Archibald's. It is the only place we will buy from. The quality of the vehicles they select and have on hand is the best I have seen on any car lot. The sales staff are super friendly, accommodating, and knowledgeable about the vehicles on their lot. The asking prices are more than fair. The best part is, once you have made a purchase, the customer support is by far the best I have ever experienced. I cannot imagine looking elsewhere for a vehicle. It simply doesn't get better than Archibald's. Thanks Joseph (Car Salesman) and Archibald's staff for making my car buying experiences great ones. Archibald's gets an A+ in my book. Highly recommended.


Excellent family business

5
Oregon Dan on 07/17/2014

Buying Process: 5.0

Third car I have bought and a good experience each time. Danny is very good at find great high end luxury cars at fair prices. Very relaxing way to buy a car .


Great cars, great service and fair deals

4.7
Nanatana4 on 07/15/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

I have purchased 5 cars from Archibald's over many years. They only have nice, clean, quality cars so they are the first dealership I go to and haven't had to go elsewhere since I've been doing business them them. Their service is excellent and are patient and accommodating when I return to have them do things like sync my phone, connect music and explain all the new gadgets that are typical of the new luxury cars. I have always been treated well and feel like I get a reasonable deal when I buy a car. They need to make a profit to stay in business and I need to feel like I was treated fairly which I always do. If you are looking for a nice car at a fair price where the haggling that typically goes on when buying a car is non existent, then give Archibald's a try.


My Experience with Archibald's0

4.7
Russ Taylor on 07/10/2014

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

Recently I was in the market to purchase a better ride than my old car. I immediately started to research what I needed, what as available, and the cost range. That is when Frank Ibarra of Archibald's made contact with me. By then I had inspected several cars. I am in my mid seventies and this is by no way my first car buying experience. Over the years I have met various selling methods. Most of which were turn offs. Frank got me the information I requested and working with me to get a fair deal. I can not say we got the best deal however, auto buying must be a win win fair deal for both parties and we in fact did get a fair deal.


Great buying experience

5
Rich & Madge on 06/25/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great selection of nice used cars. No high pressure tactics. Johnny was friendly and very knowledgeable about our car (even linked our phone to Bluetooth). We don't, have a lot of fond memories from used car dealers, but this is an exception. The last thing they did before we drove off the lot, was fill the tank with gas. Will definitely shop there again.


Had a great experince buying a Car

4.3
Lester Literal on 06/21/2014

Customer Service: 4.0 Buying Process: 5.0 Overall Facilities: 4.0

Had a Great experience the other day in purchasing a Car from Archibald's. I met Frank right at the door with big smiles. E-mail contact kept me interested and some other dealerships may have missed out. I was already per-approved and drove away in my second choice. No pressure was a great relief. Thanks to a wonderful time and I will be back in a few years. " A " number one service.


Great car selection, even better customer service!

5
Jade Dazo on 06/20/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Archibalds is the cream of the crop when it comes to car dealerships in the Tri Cities. Right off the bat, my boyfriend and I were greeted with a friendly smile by one of the car salesmen, his name was Frank. I found a 2012 Hyundai Veloster and fell in love. I got a great deal on it, and they negotiated very well with me! Any questions that I had were answered clearly. Extremely happy with my purchase.


Great service Great Car What else could you ask fo

5
Michael J Gervais on 06/07/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I bought a 2008 mustang GT from Johnny. It is awesome!, Excellent service! I'll recommend these guys to anybody


Great car, great purchasing experience

4.7
Rich and Cindy G on 06/02/2014

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

First time using Archibald's for our first BMW purchase. Staff were pleasant, personable and low key in there sales approach. I appreciated the excellent customer service and thier willingness to go the extra mile to ensure we were happy with our purchase. I anticipate working with them again in the future.


Great Experiance!

0
Paula on 05/28/2014

I had excellent service from Frank Ibarra. He was determined to find the best car in the category that I wanted at the best price. He sought out wisdom from ownership for statistics on the car choices and then was patient through my decision making process! I know Frank will have a very successful career at Archiboldes. And the Archibold family was as usual very great to work with:)


Best experience I have had with buying a car

5
Noe Gonzales on 05/26/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was amazed how fast we went in found our truck got our quote in less the 15 min signed papers with in 30 minutes, they did it so fast and to top it off they hadent even seen our trade in until the next day they wereso great and honest with us , I will now only buy my vehicles through Archibald's , thank you for such an awesome experience and blessings us with an amazing truck.....


One of the last good car dealers left.

5
Kyle on 05/05/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I spend 6 hours dealing on a car the day before I went to archibald's. I was in and out of archibald's with in a hour and a half. I love the service and honesty. Thanks again guys.


Finding me a car

4.5
Pat sporty car puchaser on 05/03/2014

Customer Service: 5.0 Buying Process: 4.0

I just purchased a 2011 Infinity G 37 convertible from the Archibald family. I worked with all of them and it was a an enjoyable experience. They didn't have any car in stock at that time that I wanted but they found me one in Tennessee and it arrived last week. Thanks to all of you at Archibald's.


Great people excellent service

5
Jack on 05/01/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I really appreciated the low key approach to car sales. I stopped at the dealership because I saw a beautiful car. I fully intended to just window shop and waste a little time on my way home. I would not call the person I dealt with a salesman. Rather he was a car enthusiast who wanted to show me some great cars that they had on the lot. He took time to find out my interests and then proceeded to point out vehicles that met my requirements. He never tried to sell my any vehicle. He was just showed me cars and let decide what I wanted. It was a really nice way to car shop. I will definitely go back for my next car purchase.


Over all perfect.

5
Jared on 04/16/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Well where do I start? From the moment I turned off my car in the parking-lot Frank Ibarra came to greet me,I asked if they had any Chevy Camaros in and sure enough they did. Frank told me about the car and even let me test drive it, Unfortunately I could not afford it at the time and they just didn't have any cars in that really caught my eye. Over the span of about a month Frank worked really hard to find me the car that I wanted sending me pictures and information about them to see if any sparked interest, Sure enough they got a 2005 Acura RSX in and he sent me a picture and I knew right away I wanted to get this car. Despite not having much to offer them for the car they worked with me and met my needs while offering me drinks and brownies (they were delicious) The next thing I knew I was driving away in my new Acura and boy I couldn't be happier with it. Thank you all for the great service, I'll be sure to recommend you to ANYONE looking for a car.


Very Professional and easy to deal with

5
Stephen Berrar with Jims Pacific Garages on 04/15/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

These Folks are the in my opinion are the Best in the Business. I found both John Archibald and his Son Jordon Archibald to be very professional and down to earth. I have never been lied to or lead in the wrong direction by either of these two. I will say that they are not the Cheapest but if you are looking for that, then many Dealerships in the Tri Cities can accomadate you. the Quality of Cars they sell demand a premium price but they are bought by Danny Archibald, he only buys the best lease returns. They do not pressure the customer or make them feel that they must buy the car today. I will not even consider buying a car from another Dealer nor will I ever buy another new car when they just sold me a 2011 Lexus 460 all wheel drive with 26,000 miles on a lease return. In the past I always bought new biut I have finally figured out that the New Car Dealers are not doing me any favors


Archibald's, Kennewicj

5
IvanT on 04/14/2014

Customer Service: 5.0 Buying Process: 5.0

I bought a 2012 Hyundai Sonata from Archibald's and also traded a Hyundai Tiburon. Joseph was the person who I dealt with and the selling and buying experience was first class from beginning to end. To be honest it was an absolute joy compared to some of the used car dealers in the Tri- Cities area.


Great Place to do Business

5
Megan on 04/14/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I recently purchased a vehicle from Archibald's and it was a pleasant experience. Joseph was my salesman, who was knowledgable and friendly. I had been to several other well known dealerships and got nothing but pressure and dishonesty. Then when I went to Archibald's it was a totally different experience. There was no pressure and the buying/negotiating process was very simple and honest. Also on arrival of the dealership I was greeted by the entire staff. Overall I had a very great experience and they would be a hard dealership to beat in all categories and they set their standards high. I will definitely go back and also recommend them to my friends and family.


Recommended seller!

5
Recommended on 04/12/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Found Jordon to be good to work with and a pleasant buying experience. Thank you for the sale.


Great overall experience!!

5
Amy and Troy Ayres on 04/10/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We had a very pleasant experience at Archibald's when purchasing our 2013 Ford Explorer. We were very impressed with their professionalism and easy-going staff, as we never felt pressure at any time dealing with our sales person, Jordan. We have now sold a vehicle and purchased a vehicle from Archibald's and both transactions were flawless. We will definately refer friends and family to this small but very reputable dealership. Again, we could not have had a smoother transaction.


Outstanding Buying Experience

4.7
Sports car for the Bucket list. on 04/03/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

My Husband and I were visiting friends in Kennewick and ended up on Archibald's lot to look at one of their cars. My husband had been looking for a BMW Z4 for sometime, and at other sports cars. Archibald's had one on their lot and we decided to just go look. We test drove two different sports cars and ended up with Frank Ibarra's help going back home to Oregon with a BMW Z4. We were so excited about finding one that was in such good shape and priced for us. Frank and the staff made it the right price and we are really pleased. I would recommend this dealer to any one for ease in buying a car. I have not had a pleasant experience in buying a car in a long time, and they changed this. No pressure just made it work for us and them. We were very impressed with staff and Frank. We will go back again, when we have had all our fun with this one. Thanks to all the staff and Frank especially. I have to mention as the wife in the deal Frank made it a point not to leave me out through the whole process. Like some dealers do when your with your husband. Very happy we went to their dealership.


Great service

0
Lalo caro on 04/02/2014

I just bought a Mercedez Benz from archibald's couple weeks ago and I'm very very satisfy with my purchase !!! Also wanna thank frank the guy that guy that helped me choosing my car he's one of the best car sellers I ever met!! Very respectful and helpful!!! Thanks frank !!!:)and I would dedinetly refer new car butyers !


Repeat customer

5
RC on 03/31/2014

Customer Service: 5.0 Buying Process: 5.0

I just purchased my third vehicle from Archibald's since they first opened. I shopped around for a new crossover SUV but ended up back at Archibalds for a used RX350. These low mileage (<20K for 3 year old vehicle) RX's were hard to come by and we had to participate in a couple of auctions before the right vehicle was found. It's a bit nerve-wracking to buy a car sight unseen but communication about how they rated vehicle quality and how they tailored the search to my specifications was clear throughout the search. I received photos, specs and grades for each vehicle before they went to auction to make bid/no-bid decisions. Jordan laid out all of the costs and their profit margin to obtain the vehicle and the end result was they found a 2011 RX with 17K miles at a lower cost than expected. Overall, an easy experience without the pressure experienced at local and regional new car dealerships.


Excellent buying experience.

5
Angela on 03/30/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This dealership had by far the best service and the most genuinely good staff out of the ten plus dealerships that I've visited in the past two months. They placed me in an ideal car that fit my budget perfectly even when we decided to add on extra costs for a warranty! I was offered a great deal with the car over one-thousand dollars below the Kelley Blue Book value of it. My salesman Frank did a fantastic job and was honestly the best salesman I've dealt with. The staff wasn't uncomfortable or pushy and I would reccomend this business to anyone looking for a good deal and a pleasant buying experience.


Satisfied customer

5
Satisfied customer on 03/16/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I wanted a specific vehicle; one generally hard to find. Was advised that only six had gone to auction in the last year. Found an acceptable vehicle, went to auction, was successful bidder. Was advised what the taxes, license, shipping, prep costs, and profit would be. Excitement in the auction process; total satisfaction in the end result. Obvious pride in all vehicles bought at auction and on the lot. Third vehicle I have purchased through this family business. I would recommend this experience to anyone.


Very pleasant experience

5
Bill R on 03/09/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I went in with a specific budget and goal. I'd been car shopping all day and had driven several vehicles at other places. Joseph asked me a few questions and led me straight to the car that I ended up buying. Extremely low pressure, just helpful and informative. They let me take the car to show my wife and get her approval as well. The entire process was very nice. I met three of the family as well; all very nice folks to chat with. I talked with another customer while there and he was a repeat customer because of a previous nice experience. I'm a very satisfied customer and will be back in the future.


Helpful experience.

1
R. Montelongo on 02/20/2014

Customer Service: 1.0 Buying Process: 1.0 Overall Facilities: 1.0

I bought my 2005 Mini Cooper at this dealership. I did not understand anything about internet dealers. All of my experiences buying a vehicle have been at local dealers where the experience left a bad taste in my mouth. I can say truthfully that this was a enjoyable experience where not once did I feel I was being hustled and pressured by a car salesman. I would recommend this dealership to any person that is looking through the internet for a vehicle. A family run business I would rate the best I have done business with.


Recent buying experience

5
Darrell Olson on 02/10/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This was by far the best buying experience both me and my wife have ever had!!!!! I would strongly recommend this place to anyone!! Johnny Archibald was a low pressure great sales person to deal with and was a strong part of our great experience. I will definitely be looking for my next vehicle here first!!!


great people and very honest and very friendly

5
steve owens on 01/25/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

they are the best car dealers that you will ever will see


Fabulous buying experience

5
Tracie on 01/09/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

What a great buying experience. I was in the market for a newer car so I stopped by the dealership because of the great cars the have facing the street. One of the Archibald's came out to HELP me. He wasn't a SALESMAN he educated me on the card he had. He gave me a lot to think about so I left with a lot of great information about their inventory and other cars on the market. I found a car I was very interested in on the website so I came in to test drive what I had in mind. Joseph Fastabend got the car I was interested in all warmed up and ready to go. While I was there I saw 2 other cars I was interested in. Joseph have me a lot of information on each vehicle. I said I would be back the next day and he said okay. No high pressure, even though the car I wanted was being looked at by another couple. I came back the next day I was treated great but even better my 8 year old was treated like family! Mr Archibald showed her how her was checking our trade in for value and made her a huge part of the buying experience! From sales staff to owner they are the go to car dealership! I love my car and I am almost as excited about it as my first car!


The nicest, most efficient & professional experien

4.7
KimmJonesJohnson on 01/01/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

This was by far the most enjoyable car-buying experience my husband and I have ever had the pleasure of going through. Archibald's Finance Dept went above and beyond to get us taken care of and make the experience of purchasing my dream car, a new Camaro, a reality. The prices were more than fair and the sales man, Johnny, was just an all around great guy to get to know. The quality of every employee we encountered at the dealership was impressive, NOT something you find very many places anymore. We're truly thankful that there is still an honest car dealership that operates with integrity. Thanks Archibald's ! We will be back.


Best Buying Experience

5
John Zullo on 12/20/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

There's something special at Archibalds. Many say its the quality vehicles on their lot, the affordable prices, and the exceptional buying experience they provide to their customers. I say its that plus the way the Archibalds treat people. I have purchased 4 cars from Archibalds and would not hesitate to buy another. My daughter flew to the Tri-Cities from South Dakota for a visit. She mentioned she has been looking for an affordable near new Cooper for over a year. We took her to Archibalds and she drove back to South Dakota in her Cooper. Whenever she and her husband are looking for a vehicle they call and ask us to check Archibalds and you've gotta know that if its on their lot they'll be flying out.


Purchase of Pickup Sight Unseen

5
B52Gunr on 12/09/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We found a Nissan Frontier pickup for sale from their AutoTrader advertisement. After communicating with Jordan a few times via email and phone to verify the condition of the vehicle and agree upon a price, we made a commitment and travelled from the other side of the State to finalize the transaction and take delivery of the vehicle. Upon our arrival, we found the pickup condition was well represented in their add. Although it was a basic model without many of the bells and whistles, it met our needs and was in very good condition for its age as Jordan had indicated. This is a family owned business with friendly staff and was a refreshing change from the industry standard. I generally equate shopping for cars right up there with root canals. I would recommend Archibald's to anyone.


I Trust Archibalds

5
Shawna on 10/26/2013

Buying Process: 5.0

I have purchased two SUV's from Archibaulds in the past and was completely happy with my vehicles. I remember years ago when I bought the first one there were only 10 or so vehicles at any one time for sale. I know it has gradually increased in size, but I like the way it is more personalized than any other car lot. Archibalds doesn't carry a million trade ins or a million anything, What they have is good, only good. So you don't have to sift through the riff-raff. Just choose a vehicle! Thanks :)


Thank You Archibald's

5
SCuret on 10/23/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Thank you Jordon Archibald. Thank you for being so helpful and patient showing me car after car. You made the buying process easier than anticipated. I will definitely refer family and friends to Archibald's.


Amazing customer service

5
Liz on 10/15/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Me and my husband where first time car buyers and were really nervous but they were really polite and answered all out questions and concerned and drove off with our first car !! Thank you Archibald's!! Will definitely purchase from them our second car In the future


Best service

5
Karin on 10/12/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Johnny and Wayne went over the top to make sure I got my car right away. Very friendly staff, and super nice cars. Will buy there again!


Jaguar for a teen? Why not?

5
Maria on 10/05/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It was an unexpected find. We had a minimal budget set for our daughters first car, much of it, her savings. Defeated from looking all week, we went to Archibalds as our last effort under the dark sky. Johnny jr. was so welcoming at 15 minutes before closing and showed us a few potential beautiful cars...then walked us past the Jaguar as we were leaving. It was love from first glance, immaculate and very low miles....an unbelievable site. My daughter's eyes said it all! The next day, John Sr himself took us for a drive, gave so much of his time and advise for such for a small sale, in comparison to his inventory. We bought it. This car was so much different than what our budget dictated at other places. More than we ever expected to get on our planned budget for a first car. John explained all the features and gave us the safety inspections list. Bruce was a financial gentleman! Thank you. We will see you for our next purchase!!


I bought my Dream Car

5
BethR on 09/26/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I purchased my Dream Car from Archibald's in less than 2 hours. I had an intuitiion that the car I viewed on their website the night before might be the car I was looking for and at a reasonable price. I called the next day to say that I was coming in for a test drive. Jordan was very accomidating to our schedule. He gave us the key and we test drove the car. I asked for two items to be fixed with the car and he said "YES" with no hesitation. Jordan, Bruce and the rest of the staff were great and made it a hassle free day in purchasing the car. I love my Dream Car!


Great overall experience

5
Jessica on 08/24/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I just bought a car from Archibald's, it was a great experience. I am from Spokane and did all of my dealing via email, when I went down to pick up the car it was quick and easy. Danny was a wonderful salesman, completely honest and up front. I shopped at several dealerships before buying this car and I can honestly say that this is the best dealership I've been to, as a single woman car shopping that is saying a lot. They are just so nice and treat you like family. They aren't in to "wheeling and dealing", just selling nice cars to nice people in a fair way. I will definitely recommend Archibald's to friends and family, and the next time I am looking for a car they will be one of my first stops. They even made sure my new car had enough gas to get me home to Spokane. Seriously, awesome! Archibald's has earned my trust and business, I would highly recommend them if you're in the market for a great car!


Wonderful experience!

5
Internet buyers from Seattle. on 08/20/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Everyone has an idea of what buying a car can be like. Seldom would it described as pleasant let alone enjoyable. My partner and I drove over from Seattle because we saw a car advertised on the web at Archibald's and another one at a different dealership. We compared both vehicles and the dealerships. The cars at Archibald's were top quality and our salesperson was not only knowledgeable about the car but also very personable and kind. The two cars were comparable in many ways so it wasn't an easy decision to make. However, the care taken for the car at Archibald's combined with the salesperson's superior knowledge about its features and willingness to negotiate a deal we'd be happy with, convinced us that we should purchase from Archibald's. When we got into the negotiation phase and completing the paperwork, working with the staff at Archibald's was a joy. We truly felt like we were being taken care of, not taken advantage of. When we shop for our next car we will do it with the help of the folks at Archibald's. There are certain experiences in life that most of us do like buying a car. These experiences can become wonderful memories instead of events we survived. We choose to make buying our cars a good experience by patronizing Archibald's.


Fabulous Service and Knowledgeable People

5
Peggy Harding on 06/13/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My husband and I bought two cars from Archibald's and we were very very pleased not only with the service but with the people they were wonderful to deal with. They treated us more like friends than customers and we appreciated that. We would definitely recommend Archibald's to all of our friends and family. They are a good family dealership.


Well worth the drive to the Eastside!!!

5
VeryHappyTruckOwner on 03/24/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I spent a long time hunting for the perfect vehicle and finally found it at Archibald's. However, since I live in Everett I was VERY reluctant to pursue it due to the travel time required. I eventually decided to contact them to get some more information and am VERY happy I did so! Jordon was super helpful and made everything extremely easy. We got everything lined up ahead of time, agreeing to a very reasonable trade-in value for my car and getting the majority of things handled via email and phone. We then just showed up, took it for a spin, signed a few papers, and were out the door in no time. Quickest most stress free car buying experience I've ever had. Would definitely make the drive again!


Couldn't Be Happier

4.7
She got a new car on 04/14/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

I'm not a serial review writer but this one is important to me. I owned the same car for 12 years and I have been wanting and needing to buy a new car over the past year and doing some research. Not having been a person who has worked with car sales men or women a lot I was a bit nervous to work with them. I had inquired at a few places and was told by one that what I needed to do was lease a car and while that may work for some I'd already done my homework and knew what I wanted to do. When I inquired with Archibald's on a car Sean contacted me and it was just easy, real, honest & comfortable from the first contact. All of the dealing was over the phone (as I live an hour away) and when I got there to see the car Sean was great. He went over everything and when I had a question he didn't know the answer to (only one btw) he found out when we arrived back at his office. When it was time to write the check and sign all the paperwork John was great too. It was a perfect car buying experience! I highly, highly recommend Archibald's!


Purchase of Late Model Luxury Vehicle

5
Luxury Vehicle Search on 03/28/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Our experience with Archidald's could not have been better. My wife and I were looking for a "newer" used vehicle. Danny and Sean helped us decide on the specific make and model based on a thorough needs analysis. Once we identied the make/model and our wish list of options; Sean went to work. Within 24 hours he found EXACTLY what we were looking for...an excellent condition late model luxury car. Sean had very good product knowledge and strong communication skills. I highly recommend anyone in the market for a newer used vehicle sit down with Sean and Danny before spending time at any other car dealership.


Quality cars and no hassle

5
Car buyer on 03/04/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

They seem to specialize in higher end (BMW Mercedes Volvo Audi Lexus etc) used cars. They are very helpful and I never felt any sort of pressure to buy. I left the lot with a lot of really helpful information and I really enjoyed my time on the lot looking at the cars. I worked with Joseph and found him to be a great resource. I am looking forward to going back to continue my search for my next car.


High End used autos

5
gas821 on 12/09/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Excellent used vehicle, excellent customer service, excellent inventory. Archibalb's will see me again for my next auto. Easiest auto transaction imaginable. Thanks men.....


Such a GREAT experience!!

5
Love my van on 12/02/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We just bought a van from Archibald's. We looked at many in our area, and found that the condition, quality, and price was the best in town!! It was the first time that we have bought a car, that we didn't have butterflies in our stomachs while we signed the papers!! Danny communicated very well with us, was extremely knowledgeable about the vehicle, helped get us financed, and got us on the road with our new van! We would definately recommend Archibald's to everyone!!


Good old fashioned customer service

5
Thrilled buyer on 12/02/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The folks at Archibald's actually listened to me! An experience like no other. Can't wait to send friends in.


Amazing dealers!! Danny is awesome!

5
Joey F II on 11/10/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Danny Archibald worked with me via email since I was located so far away from his dealership. He was extremely honest, friendly, and professional. I have nothing but good things to say about him and his team. The entire process was almost complete before I had arrived at their office. I have already suggested this dealership to all of my friends currently in the market for a car. Unfortunately, they are not willing to drive out as far as I am for superb customer service and an excellent deal...it's a shame.


Fantastic Experience - Highly Recommend

5
FordFanUSA on 08/07/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had read several reviews about the positive experiences at Archibalds and my personal experience validated them all as true. Sean was friendly and attentive from the beginning and was always professional. The price I was given on my trade-in vehicle was very good and the price I paid on the used vehicle was also very good. All the cars on the lot were very clean, low mileage, all very competitively priced. I plan to make Archibalds my first stop in the future for any car purchases. And if this customer service and selection of cars continues, it will be my only stop. I highly recommend Archibalds to anyone looking for a great car and equally great service, local or out of state.


No pressure

5
White Lightning on 08/04/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I never like shopping for a car. I often go after hours just to avoid being pressured. I now know where and who I will work with in the future. Sean was very knowledgeable about all of the cars we looked at. He asked the right questions to help me make a decision without making me feel pressured or inferior. I feel confident I can send my friends and family to work with Sean and they will be treated in the same fashion. Not only do I love the car that I bought, for a great price I might add but I am more then pleased with the service I received from Sean and the Archibald's company. Sincerely Tami


This Dealer is here to stay!

5
I don't have a nickname on 08/04/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Archibald's understands customer service. I have and will continue to refer anyone to give them a try.


When I'm ready to buy Archibald's is my 1st stop

5
B Brice on 08/03/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

On many occasions I have gone with family and friends to test drive cars at the Archibald lot. The customer service is top notch. Sean Miller has the patience of a saint. I have never felt pressured to purchase on the spot. Sean listens intently to our needs and wants and gives his knowledgeable opinion with confidence and honesty. We didn't end up purchasing a car from Sean because we weren't ready to buy, but when the time is right I know exactly who I will call first. I never hesitate to send friends and family to talk to Sean when they have questions about buying or selling a car. I highly recommend!


Sean Miller and Archibald's To The Rescue!

5
Jeanette on 08/02/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Last year, my very attractive sports car was almost in an accident on the first day of snow. I called my friend, Sean Miller, at Archibald's, met him at the store and he sold me a terrific used vehicle that is attractive and functional. They graciously stored my vehicle on the lot until I could safely drive it home due to weather conditions. Sean even helped me physically get the car to my home. Amazing service, quality products and the unexpected extra service touch! Thanks, Archibald's and Sean.


Great service

5
Car guy on 08/01/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Sean Miller is a great sales/service person - he is honest and he cares!


Archibalds Best Car dealer in the area!!

5
JeffK on 07/28/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Sean Miller is the guy you want to see for a used car purchase. He is honest and ethical and know his products. I wouldn't buy a car without talking to Sean!


Relaxed and No Pressure

5
Soccer Ref on 07/27/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Sean Miller at Archibald's helped me find the right car for me, at a great price. He asked a few questions about what I was looking for, and general price range, and then showed me several cars that fit within the range of what I wanted. Sean listens, and then offers great suggestions. I'm VERY happy with the car I purchased, and I would highly recommend Sean to anyone looking to purchase a new vehicle.


Go See Sean MIller

5
carguy on 07/27/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Sean is a great salesman who will direct you to the right car for you and your family. He will go the extra mile.


Sean Miller at Archibald's

5
Shawnna on 07/27/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I just wanted to take a moment to tell anyone wanting to buy a used car about my experience. My husband and I have bought many new and used vehicles from a different dealership every time. I called Archibald and told them exactly the vehicle, options and price I was willing to pay. A week later they not only had my vehicle but at the price I said I was willing to pay. They never pushed for a different vehicle, different options, or more money. I felt respected and taken care of. We have found integrity in a dealership and in Sean Miller.


best car shopping experience ever!

5
luvatahoe on 07/27/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I have shopped for Lots of cars. Most enjoyable by far.


Not your average Car Salesmen

5
C Wright on 07/27/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Pleasure to deal with, no pressure, no under handed sales tactics, not your average salespeople at all. If you are looking for a car, look to Archibald's.


WOW - that was easy!

5
Fickle Car Owner on 07/26/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have bought alot of cars in the last 10 years. Mostly due to my business, but sometimes, my own stupidity. My current vehicle I purchased from Sean Miller and it was "BY FAR" the very best car buying experience ever. There was no pressure, easy negotiations and top notch customer service. I will go thru Sean for every car from now on, hopefully there won't be so many though. (: Thanks SEAN!!


Bought a BMW 328

4.7
Love My BMW on 07/12/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Archibald's didn't have the car I was looking for on their lot, so we together went the auction route. This was a bit backwards, as I know exactly what Archibald's had paid for the car and what the various adders were instead of trying to figure all that out from the sticker price. In the end, I feel like I got a great car for an excellent price.


Archibalds

5
Danny on 06/27/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We have bought three cars from Archibalds and each time have been more than please with the results. Respect, integrity, and trust all define our experience. Next time we buy - we will start at Archibalds and more than likely not need to go any further.


Archibalds

5
Cooolbrzzz on 06/27/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Working with Danny Archibald is great. You let him know what you want and he will find it. He really helped us sort through the options and find what we really wanted.


Out of country buyer

4.7
BAKNBLK on 06/24/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Archibalds responded to my inquiry within 15 minutes. They answered all my questions with no delay. Being an out of country buyer they had all my documentation ready and in order. My purchase was what they said it was. I had to trust these people with my money as I paid in full to hold the unit. Nice people


Exceptional Business

5
Happy Each Time on 06/10/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The people at Archibald's in Kennewick are of the highest grade integrity around. I don't just mean compared to other dealerships, but I mean as people in general! They treat you like family, treat you with respect, and are exceptionally fair in their pricing and "negotiations." Great place to buy!


Amazing Customer Service

5
A fan of the G35 on 06/07/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I bought my first car from Archibald approximately 3 1/2 years ago. I was in the market for another car and submitted an e-mail request of the make and model. My previous salesman called me immediately on Monday morning. I was so impressed as he remembered who I was, including details such as what I did for a living and other personal information. He was so informative about the type of car I was looking for, giving me great advice by comparing what I was currently driving and how the change would be for me in the two cars I was looking for. There was absolutely no pressure and they worked through the whole process without me feeling like I was being pinned to the wall. They gave me an excellent price on my Lexus and I was in the car of my dreams within about 2 hours or less. Shawn helped program my phone into the new car and is ready and willing to assist me with any other things I may need with my new car. I can't imagine buying a car anywhere else. They are the best to deal with.


My most highly recommended dealership.

5
JasonB on 06/01/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

At one time in my life I sold cars, so I know the game. I know good dealerships and bad. Often my friends, knowing I have the experience, will ask me advice on how to buy a car. I tell each an every one the same thing, start at Archibalds. Going to a pre-owned dealership is a good idea, as it can save you thousands in depreciation, but it can be difficult to know what dealerships to trust. Archibalds not only keeps an amazing inventory of vehicles, which are very carefully chosen, they have treated every person I have sent to them with respect and fairness. These folks are excellent!


Great car, great team at Archibald's

5
Mini Cooper fan on 05/25/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The Archibald team's professionalism, quality products along with their genuinely caring approach made our car shopping experience very enjoyable. Sean and Joseph have continued to make themselves available to answer questions about my Mini Cooper or point me to great resources. I've got a wonderful little car and won't hesitate to go back to Archibald's in the future!


great folks

5
psychguy on 05/23/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This is a great dealer. I drove over from Seattle and it was well worth it. Danny had talked me through the trade-in on the phone and promised me a fair deal which he delivered.


Outstanding service whether its $15,000 or $50,000

5
A Picky Car Buyer on 05/19/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have purchased two vehicles from Sean at Archibald over the last several years; both times it was a great experience. Sean kept me informed without being pushy or intrusive. You can expect to be treated with respect and fairness, even if youe not ready to buy today. Finally a car dealership that seems to wants your repeat business, not just a eal


Purchased a used Volvo XC-70 from Archibalds

5
Boise Bronco Booster on 05/18/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We'd been searching for a used 2008 Volvo XC70 in pristine condition for several months, Archibalds listed one which seemed to meet our criteria. I contacted the dealer and began working with Sean Miller. We live 280 miles from Kennewick so I had to be VERY sure this vehicle met our criteria before taking a trip to see it. Sean was through and detailed in his description of the vehicle and honest in his assessment, which was confirmed when we did travel to Kennewick and purchased the vehicle. Sean was professional, followed thru on everything he said he would do and represented our interests in the negotiations. We were very satisfied with the manner in which we were treated by everyone at Archibalds, I would certainly purchase another vehicle from them and would unhesitantly recommend them. It was worth the drive!


06 Mustang GT

4.7
Jimbo on 05/17/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

When Nancy and I stopped to look for Mustang GT's at Archibalds we were greeted by Joseph Fastabend...he had a car for us to test drive and he was helpful without being pushy...it was a very pleasant buying experience when we completed the purchase..and Bruce C did a great job handling the finance. We will be recommending Archibalds to our friends.


Purchase of a Mustang GT

5
Blondie on 05/17/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My husband, Jim, has always wanted a Mustang GT,,We have heard great things about the ARCHIBALD Dealership....They give great customer service.Joseph was a fantastic salesman...Bruce C did a great job with the finance...we felt this was a very professional and friendly group to work with... We will be telling every one to go to our new CAR DEALERSHIP.... Thanks to all who had a hand in the sale.. Nancy & Jim


Outstanding sales and customer service

5
Steve on 05/17/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I believe I bought the first car sold by John Archibald shortly after the dealership opened. Since then I have purchased six more card from Archibald's. The low-key and professional sales staff combine with the selection of luxury vehicles makes buying a car a pleasure.


Review

5
speedy on 05/14/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Excellent dealer,very honest and open to working out deals.


Tina Sieler

5
TinaG on 05/13/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I have purchased several vehicles from Archibald's. Danny & John Archibald are the most honest individuals that I have ever purchased a vehicle from. The allowed me to drive many vehicles on their lot until I found the one that I liked. They provide excellent customer service with no hassle in financing the vehicle. Great Job!!!


Raymon Sieler

5
Raymon on 05/13/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I have purchased 5 cars from Danny & John Archibald in the past 11 years. They are very honest individuals with a high level of integrity and values. They provide excellent customer service and great prices on their vehicles. I would highly recommend them to anyone.


A is for Archibald's

5
Car Enthusiast on 05/13/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

When I thought about how I would describe Archibald I discovered that the words that came to mind are the same words that I would use to describe my favorite elementary teacher: Patient... Knowledgeable... Dependable... Honest... Creative... Kind... Dedicated. I would (and have) offered the highest recommendation of Archibald to anyone who is looking for a car. It is an organization that values integrity and that is sometimes hard to find in our society today.


Partnership Experience

5
BMW enthusiast on 05/12/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Honor and pleasure to purchase my BMW from the Archibald staff/ family. Staff treated me with respect and genuine warmth. I felt more like a partner in the transaction than simply the recipient of a new vehicle. My wishes were heard and promises were followed up on. Moe importantly, the level of service and kindness continues still, 3 years after I bought my car. I consider myself fortunate to work with these fine gentlemen!


Customer Survey

5
Jenny on 05/11/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I just recently bought a used car and I was treated with great customer service. Very intuitive with my needs and to find a great car that fit my lifestyle. All of the employees were just so kind and was very quick to get me in my car. Very friendly and efficient!! I would definately recommend this dealership to anyone!!


Better Than New

5
sharon on 05/10/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I am a big fan of the Archibald's Dealership. I have bought several vehicels from them. They are very honest and have the best inventory around. John Archibald was wonderful to work will(being a single women at that time) to find the vehicle that I wanted and knowing it was in the best condition. John and Danny Archibald are very trustworthy and they care about there customers. You don't find that alot!


Buying a used cars from Archalds was great!!!!

5
Satisfied Pastor on 05/10/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We have purchased our past four vehicles from John Archibald. It was a very pleasant and great experience. We greatly appreciate the quality and the good selection of carefully selected used cars at Archibald Motors. After moving to Spokane we need a used Van. We contacted Archibald and told them what we needed. They listened to what we needed and what we could afford. They found the perfect Van for us, check it out for us. It was a great purchase for us and was made possible because of the meticulous attention given to our purchase by John Archibald. We recommend Archibald Motors to all of our family and friends. We will being contacting Archibald when we purchases our next car. Their integrity and honesty is greatly appreciated.


Customer Service

4.3
The Brain on 05/09/2011

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 4.0

Our buying experience with Archibalds in the Tri-Cities was outstanding. The salesman (person)was polite, friendly,and not pushy. As we had built a realtionship over the phone before we actually came in to test drive a car he knew exactly what we were looking for, and our price range. This simplified the buying process and both my wife and were extremely happy with our purchase. I would recommend (and I have already) this dealership to anyone who is looking for a "higher end" used car.


Repeat Customer

5
M Johnson on 05/09/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I have purchased three used cars from Danny Archiblad, and have had nothing but great experiences.


Good Experience

5
hdsagate on 05/09/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We have purchased 5 vehicles from Archibald's. Some of the purchases resulted from a change in vehicle needs. We still have our original '99 Mustang Convertable purchased about ten years ago and love it. Archibald's will get the car you are looking for even if its not currently on their lot. Buying from them is transparent and straight forward.


Archibald's is the best dealership out there!

5
Mechanically Challenged :) on 05/09/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have owned two used Archibald's vehicles. I cannot say enough about the quality of the vehicles, Archibald's vehicles are always super clean and in amazing shape. Most importantly though the customer service is beyond superior - dealing with Archibald's was like having a whole family of big brothers& fathers - I could stop by anytime with a car question or concern and get an honest answer. Archibald's is by far the best car dealership I have ever come across!


Archibald's Cannot Be Beaten

5
LoyalArchibald'sCustomer on 05/09/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My first car purchase from Archibald's was so positive that I have purchased 7 more over the years (and now have them shipped to me). I just can't go anywhere else. The service is stellar and I've never been pressured or upsold. The caliber of vehicle that Danny and his Dad offer is just the best!


Great Experience!

4.7
jtswanson on 05/08/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Archibald's had the car my wife had been trying to find for a long time (2009 Mazda RX-8 R3). When we got to the dealership it was near close but that didn't stop the owner, John Archibald, from approaching my wife and I immediately. John was very low pressure and took the time to talk about the car with us. We took the car for a test drive and decided to purchase the car. There was no pressure to hurry up despite the dealership being closed at this point. John took time to explain everything to us and patiently waited as my wife drove home to get her car for the trade-in. The loan service specialist, Bruce, helped us with the loan paperwork (again, no pressure to hurry up). John made sure our new car had a full tank of gas before handing us the keys. John gave us a very reasonable amount for our trade-in and the price of the RX-8 we were buying was very competitive. I did not feel the need to hassle with arguing down the price (I had already done my research and knew it was well priced). The entire experience was great with no pressure to buy the car or to hurry up, and the staff really seemed to care that we bought the right car for us and that we were taken care of. This occurred on a Saturday. On the following Friday we received a phone call from John himself making sure we were satisfied with our purchase and thanking us for our business. I have never received a follow up call from any other dealership. We have bought from Archibald's twice now and will buy from them again. GREAT service, no pressure, and prices you don't have to haggle over. The vehicles Archibald's sells are also only top-quality with lower miles. I recommend this dealership to anyone, even those outside of the area. My wife loved the first car she bought from Archibald's and now loves her new (used) car! Thanks for the best car-buying experience I have every had, again!


Luxurious

4.8
McWayne on 05/06/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

we bought an Acura TL and i would do it over and over again. Les is no longer with us but he was a great salesmen. we got our TL up to 70 in our test drive and it was just an amazing experiance i really enjoyed buying our Acura TL from Archibalds. I would recommend Archibalds for anyone looking for a gently used luxury car with out the crazy expense or the annoying salesmen.


Great Company

5
I wanna truck on 05/06/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Archibald's had great customer service and they were always on top of things.


Amazing service!!!

5
Good Girl on 05/05/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I needed new brakes on my BMW X3 ASAP! They got me in and even gave me a loaner car! They did the job with no hesitation. I'm very satisfied with the quality of work done. Im a very picky pwrson when it comes to my car. I Would recommend Archibald's to everyone!


attitude

5
mac mcguire on 05/05/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

these are the best ptople to go to for quality used cars. they have the products the finicky , or the inexperienced buyer wants. treat people as family and you know everu second this is not the ordeal most dealers put you through!!!


Archibald's = FIVE STARS

5
AriAnnie on 05/05/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I loved my experience at Archibald's. Not only did it feel like I was working with a great family-driven company, but I received exceptional service throughout the entire process. My family has purchased multiple cars from them over the years, and we will never go anywhere else!!


No one better in town!

5
not applicable on 05/05/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Not only does Archibald's have the best selection/prices, they also sell more cars than anyone around the including the new and used dealership across the street. They do this while still recognizing the Lord's day! I believe this is a large part of their success! Support Christian businesses!


Honesty in a carl dealership? How novel a concept

5
Value Minded on 05/04/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We have purchased 4 cars from Archibald's. The sales a low key - no pressure, and the cars sold are a great value. The best part of buying from Archibald's is knowing that they are honest people! They deliver a quality car for a price that fits your budget. We will buy from them again when we are in need of another vehicle.


Exceptional Excellence

5
Pastor Jim on 05/03/2011

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Archibald's is an incredible car dealership. It is very clear to me that everyone at Archibald's fully understands the mission of the company. On several occasions, I have observed the employees working together to ensure excellence in everything they do. Every person I have met there is genuinely friendly and very willing to help with anything they can, from shopping for a particular vehicle, detailing a vehicle, or just giving advice and recommendations regarding used vehicles. I wholeheartedly recommend Archibald's for anyone interested in purchasing their next vehicle. You will not be disappointed.


I recommend Archibald's to everyone

5
Andrea on 05/03/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My husband and I highly recommend Archibald's. The customer service is outstanding and Danny and his team truly want you to drive away with the most positive car buying experience possible.


Hassle free

5
Aaron on 05/03/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Was able to find the car I wanted without being harassed. Very knowledgable and friendly.


Great service great car

5
Pretty Cars on 05/03/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The service was wonderful. They made the purchase of a new car easy


Best Dealership in NW

5
Shopper on 05/03/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Archibald's is an incredible dealership that has excellent selection of cars not to mention professional, intelligent and personable dealers. I have referred a number of family and friends to Archibald's and everyone has been 100% satisfied. I will continue to recommend this dealership to everyone


Car Buying As It Should Be

4.7
Car Enthusiast on 05/03/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Many used car dealers have a reputation for seeking short-term sales over winning dedicated, satisfied customers. Archibald's is not one of those dealers. They offer great cars, great salespeople, and make the car buying process enjoyable. I recommend them highly.


Great buying experience

5
SJJ123 on 05/03/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We purchased a 2007 BMW 325I Series. The overall process was so simple and amazing that we will definitely go back to Archibald's. We've never experienced such a professional, non-pushy environment before when purchasing a vehicle. We were extremely pleased with how we were treated.


Exotic Car Purchase

5
Markjayw on 05/02/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Just wanted to share my experience with Archibald Motors. Last summer had Danny Archibald advise on a purchase of a 2001 Ferrari 360 Spider. Car has been awsome. Since then Danny got me a 2002 Lotus Esprit Anniversary Edition. Danny did all the hard negotiating with the dealers in Atlanta, made sure the car was up to snuff service wise, and negotiated very reasonable enclosed shipping. Highly recommended. Even bought another car from them, a 2007 Mercedes CLK63 for the wife.


Review

4.8
JohnMac on 05/02/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

We had a great experience with purchasing a car with Archibald's. Very up front, honest and an easy process. We will buy another car from Arichibald's in the future.


They are the BEST!!

5
Always looking on 05/01/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I can wait to buy another car from Archibald! Shopping for a car with Danny and Sean is just plain fun! I have purchased several autos from them and sold a couple on consignment. They both know my taste in cars, have steered me clear of vehicles I THINK I might want and the two times I heatedon them and went elsewhere, I regretted it. No pressure and just straight up, genuine guidance and assistance in getting me in the right car. I recommend them to all of my car shopping friends. Save yourself the time and effort-shop with Archibald. You too, will become like family.


It's happened twice now!

5
Luxury Car Enthusiast on 05/01/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This was my second experience with Archibalds...Both times I went in to buy a car, I was treated like a queen! Not so at other major dealerships I've been to. No high pressure sales and they seem to go out of their way to make you happy. No game faces once they start the financing like most dealerships...Archibalds knows customer service! Just a wonderful exciting experience like it should be when your buying a new car! I will never deal with anyone else!


These guys are the best!

5
Alwayz Driving on 04/30/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I've now bought two cars from Archibald's and have been more than pleased with each! They make the process painless with no pushy sales tactics or attempts at upselling. They have awesome customer service and the highest quality vehicles. They'll be the first place I go next time I'm in need of a car.


Archibalds

5
Love my Lexus! on 04/30/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had been looking for a specific car for a couple of years and happen to drive by Archibalds one day and saw it! I knew Archibalds was a high end dealer and thought the car would be too expensive for me. I was wrong. It was the price I wanted to pay and the people were so nice and helpful! I'd never had a hybrid before and they helped me everytime I had a question about the car, and still do, even months later! I would definately recommend anyone looking for a car to check them out! AWESOME car experience!


Terrific dealer

4.7
manycars on 04/30/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

I have purchased several cars from Archibald's and have always been impressed with the quality of their inventory and the integrity of their staff. For the money a premium used car from these folks is a far better choice than low end new car. Let someone else absorb the depreciation!


Great Selection

5
Collector on 04/30/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We have bought two vehicles from Archibalds in the last few years and found the experience with both purchases the vehicles were as represented. They were honest and had a great selection to choose from. We will allways shop Archibald's first. Their cars are clean and presentable, as well as their facilities. Allways helpfull before and after the sale. Don't just take my word for it, stop in and find your ride! Tell em Jack sent ya!


Archibalds used cars

5
Ana Bella on 04/29/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have had the opportunity to not only buy one car but four, in the last 11 years. Obviously, my first experience working with Archibalds's made the transaction so very easy I didn't take another thought to purchase eslewhere. They work with all the financial institutions for the best rates.


Excellent Experience

5
Happy with the new car on 04/29/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Overall excellent experience. Sales staff were very knowledgeable and patient. Answered all of our questions and did not push. Would highly recommend them!!!


First Car purchase was the best!

5
D. Couch on 04/29/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I have been to other dealers in the tri cities when ive been in need of a car and have been treated poorly. I went to Archibalds to look for a inexpensive car which I knew they didn't have many in my price range but I heard so many good things about them I had to go in anyways. They happened to have 1 car that fit my budget and let me tell you, I will never buy a car anywhere else! I couldn't beleive how low pressure and friendly they were to me! Its like going home to your family :)


Honesty and Integrity

5
Rick P. on 04/29/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have known the Archibald's for 15 years. They bring the highest level of honesty and integrity to the automotive business. They are knowledgeable about the auto business,sell the highest quality used cars, and stand behind their proudcts. You will be pleasantly surprised with your car-buying experience at Archibald's.


Confidence in a Fair Deal

4.7
return buyer on 04/29/2011

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

I have purchased 2 vehicles from this dealer, 8 years apart. In each case the buying experience was very good. Prices are fair, and there is no hard sell. We spoke to several different sales people, and all were knowledgeable and personable. Cars are typically higher end, and of excellent quality. The key word here is fairness; I got a very fair deal, and the dealer did also. And, I didn't spend a great deal of time searching all over for a car and price. I had confidence that this dealer would provide a fair deal, and they delivered. This is important, because I didn't want to spend time and energy haggling over the price. I would definitely return to this dealer. If I wanted a specific type of less expensive car, I might see if they could find one for me. The only part of the process I didn't like so well was at contract signing, where options for extended service warranties and other options were offered. I don't think is is uncommon for any car dealer and is likely more a comment on the industry. Even then, the contracting process at this dealer was very good and relatively painless.


Great Selection, Great Deals, Great Service

5
Car Talk on 04/29/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have purchased all of my families vehicles over the last 10 years from Archibald Motors (7 total). Not only was the price more than fair, their service after the sale was excellent. They stand by their vehicles. There was a couple of times that they did not have the vehicle I was looking for on the lot. They took all my specifications for the vehicle I wanted and found the car for me. Even though I moved across the country 4 years ago, I would still use Arichibald Motors as my first choice when I need another vehicle.


Better than new with these guys

5
To Cool on 04/29/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

You may think you had a great experience with a Lexus dealer or a luxury car dealer but with these guys it is at a whole new level. If you are thinking about buying a new car I would recommend trying these guys first. I buy all my cars through them and it is kinda addicting so be careful.


Perfect place to buy dream car!

5
Ankit on 04/29/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

If he says car is good, it is good and wont sell you any crapy thing. You can trust this guy with money and with cars! If he doesn have the car you want, he will get it. Archibald is the best car dealership you can trust.


Buying experience an Archibalds"s

5
Trish on 04/28/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We have bought from John Archibald and have referred him to several of our friends. He is professional and trustworthy and makes the entire process very enjoyable. He listens to your criteria, does research, and finds the car you want. Will continue to do business with him in the future.


Multiple Purchases

5
Happyconsumer on 04/28/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I have purchased a motorcycle and two different cars from Archibalds (plus one for my daughter). The transactions were simple quick and very different from my past experiences with used car dealers. Their processing for the sale was clear quick and professional. The quality of their stock is way above average and buying a car is actually FUN there. No BS no pressure. my business will soon need a new pick-up/delivery car... guess where I will go?


The Pleasure is All Mine

5
NASCAR wannabe on 04/28/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

To celebrate my 65th birthday, I decided to purchase a car for me that did more than get me from Point A to Point B. I wanted one that made me grin. One year before I planned to purchase the car, I spent some time with Danny Archibald, explaining exactly what I wanted. He listened ... very well. Nine months later he told me he thought he had the car I wanted. He was correct. I bought it. The most important part of this whole transaction is that he listened to what I wanted, not what he wanted to sell.


My hubby loves cars!

5
CarJunkie'sWife on 04/28/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We have purchased several cars from Archibald's, including the ones my husband and I are driving now. My husband loves cars, loves to talk about, look at, drive, buy, sell, wash...anything cars. And the great guys at Archibald's induldge him! They'll talk with him for hours, let him look at them, drive them, buy them, sell them for us, and they even wash them for us! I have recommended Archibald's to family and friends. They are great people!


Best Dealership in the Northwest!

5
Archibald's Fan on 04/28/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

From the moment Archibald's opened their doors they have earned my continued business. I have purchased several cars from other dealerships in my area in the past and have never experienced the customer service that I received from Archibald's. I have been extremely impressed with their professionalism, willingness to find just the right car for me and their service after the sale. In fact I have purchased 10 vehicles from Archibald's. I recommend Archibald's to everyone!


Archibalds is second to none!

4.8
Melrose on 04/28/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

Archibalds only sells the highest quality pre-owned vehicles. Archibalds sets the highest standards for vehicle quality, industry knowledge, and customer service. They also have the best priced vehicles in the industry. Why? Because they would like you to become a repeat customer. I should know...I have purchased seven vehicles from Archibalds. Give them a try, you won't be disappointed.


Archibalds in second to none!

4.8
Cowboydefender on 04/28/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

Archibalds only sells the highest quality pre-owned vehicles. They set their standards high when it come to verhicle quality, industry knowledge, and customer service. Archibalds vehicle prices can't be beat. Why? Because they want you to become a repeat customer. I should know...I have purchased 8 vehicles from Archibalds. Give them a try you won't be disappointed.


Outstanding

5
Bimmer Guy on 04/28/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great dealership! Outstanding service. A real class act. Highly recommend!


Excellence

5
Lexus Driver on 04/28/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have purchased two Lexus automobiles from Archibald's, and it has always been a pleasure. They are informed and ethical with a passion for customer service. Their used cars are carefully selected, so there is rarely an issue. And if there is an issue, they do whatever is necessary to make it right.


hometown service

5
othertw on 04/28/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My experience with Archibalds was great. They had a nice inventory and I found what I wanted. The people who work there treated me well and the dealership itself is very fresh and clean. My salesman was a straight shooter. I really appreciated the honesty I received.


Unbelievably Positive Experiences

5
3-Time Customer on 04/28/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My wife and I have purchased three slightly used, high-end cars from Archibalds. Each purchase has been an unbelievably positive experience. In one case, Archibalds helped to educate me on the subtle differences in car model specs and options. They then searched for a car according to my specifications. I even knew the maximum price going into the purchase. Amazingly, Archibalds delivered for less. In another purchase, Archibalds installed four new tires because they believed the current tires were not up to the car's standards. They did this without charge after we had agreed to the price. From our experiences, whether the car is on the Archibalds' lot or in your head, Archibalds will make it happen with great information and selection, and without pressure. To me, it is important that their business is their name. Bottom line, exceptional service, integrity and reputation.


Excellent Vehicles, Facilities, and Service

5
Sports/European Car Enthusiast on 04/28/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My wife and I have purchased 3 vehicles from Archibald's over the years. At each visit, the vehicles viewed were high quality, desirable models, and impeccably detailed. Danny and John Archibald, as well as all of the other Archibald employees we have dealt with are top notch. As a car enthusiast, I love the vehicles but always loathed the buying process until I found Archibald's. Each purchase was a no story, hassle free, no pressure, and fast experience.


Archibald's Treats their Customers like Royalty!

5
HyundaiFan on 04/28/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I cannot say enough good things about the quality of the vehicles, customer service, and overall experience of buying from Archibald's! I especially appreciate the care they take even after the sale, with follow up and a continued sense of friendship, you cannot beat Archibald's!


Archibalds is the best

5
mustang people on 04/28/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

John ARchibalds runs a top notch business. He is one of the most trustworthy people I know. We have been doing business with him at other dealerships and the one he owns for 40 to 45 years. He is not only a business person he has become a friend over the years. His employees are all very nice,caring and trustworthy also. Can't say enough good things about them.


Love this place

5
rotaxmaxin on 04/28/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My wife and I have purchased 2 vehichles from Archibald's and would def. go back to them.


Great place to pirchase your next vehicle.

5
zach1 on 04/28/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This dealer carries only quality vehicles, they provide them at a very competitive price. You may find a vehicle cheaper somewhere else only but it will not be nearly as nice at what you will find here. The best thing though is the people you work with, they provide exceptional service!


It can be fun!!

5
TOMINCDA on 04/27/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Let's face it, car buying is not really a good time for the most part. We sit, we wait, we wait, we wait... Not anymore!! I have found a dealership that actually cares about me as a customer, and values the relationship, and has amazing inventory all at the same time. Yes, Archibald's is fun!!


JGirl

5
JGirl on 04/27/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My family have purchased numerous vehicles from Archibald's and are extremely satisfied with the service. I highly recommend them to anyone looking for a high quality used car!!!


Archibald's has class

5
Archibald's-Lover on 04/27/2011

Customer Service: 5.0 Overall Facilities: 5.0

Not only is Archibald's the classiest used car dealership in the Tri-Cities, it also has the friendlist sales reps. They greet you with a smile and are very knowledgeable about their products. They are honest and you can count on them to remedy any potential issues that may come up.


A lot to remember.

4.3
Lexus Lover on 04/27/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 3.0

My Archibald experience has been almost exclusively with Sean. He has always been personable and eager to help me find just the right car without becoming obnoxious in the process. I've met other members of the Archibald team and all have been friendly and made me feel welcome on the lot.


Great Cars, Great Value, Great Service

5
Luxury Car Enthusiast on 04/27/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

At Archibald's, the car buying experience is a pleasure. The salesmen are friendly, knowledgeable and trustworthy. The lot is full of clean, beautiful, lightly used cars that hold their value. Prices are reasonable and fair. Service is impeccable. I have bought 5 cars there in the last 12 years. I highly recommend Archibald's.


Top notch

5
CarGuy on 04/26/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

These guys are the best. Since they opened in 2001, I have personally bought 14 cars from Danny and John. They have also helped my family find reliable, quality transportation. My mom, dad, and sister are repeat customers, and my kids drive cars bought from the Archibald's. This family owned dealership only stocks the best quality and always stand behind the cars they sell. Customers are treated as extended family and it is truly like buying a car from a trusted friend who has the skills and knowledge to put you in a car they would drive themselves. Great value and service from a trusted friend. What more can you expect?


Working with Joseph Fastabend

5
ideal SUV hunter on 04/26/2011

Customer Service: 5.0 Overall Facilities: 5.0

I have been working with Joseph Fastabend at Archibald's for a couple of months. I am in the customer service industry as well, so pretty aware of good customer service. Joseph is a great example of "Quality Customer Service." I told him upfront that I will not be a quick sale, that I wanted to test drive and really be sure of the car that I will be finally purchasing. He said that was fine and he has not abandund me. He really listened to what I was looking for in a car and isn't just trying to "get" a sale, he is obtaining a client for life and will definitely get referrals from me. When ever a car comes on the lot that meets or beats my requirements he emails me instantly, then if it sales he also lets me know. I can't say more about him...he is an excellent example of "going above and beyond".


Service

5
impala on 04/26/2011

Customer Service: 5.0 Overall Facilities: 5.0

Archibalds has a low pressure, excellent service and an overall willigness to satisfy their customers.


Archibald's

5
Fontelle on 04/26/2011

Customer Service: 5.0 Overall Facilities: 5.0

Archibald's was a very nice place and I had a wonderful experience. I test drove an excellent car. The man that helped us, was wonderful. I didn't feel pressured, he answered all my questions and was very friendly.


Working with Joseph Fastabend

5
Pleased Customer on 04/26/2011

Customer Service: 5.0 Overall Facilities: 5.0

Joseph Fastabend has been excellent. Fantastic customer service...stays on top of his clients. When ever a car comes on the lot that fits my requirements, he sends me an email letting me know. He is not pushy, which is a nice change, and actually listened to want I am desiring in a car. That is a nice change for the car dealers that seem to be just looking for the quick turnaround, instead of a long term referral based relationship. Have not purchased yet, but will definitely use Joseph Fastabend no matter what dealership he was at, but Archibalds is known for their excellent reputation.


Knowledgeable Staff / Competitive Pricing

5
Mitchman on 04/26/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We bought a used Lexus IS300 from Archibald's for my wife and we were both very happy with the entire buying experience. We were both very impressed with how knowledgeable Joseph was of all the different sport sedans that are available. He really knew all their features inside and out.


Love Archibald's!

5
Happy Bimmer Family on 04/26/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Archibald's is the best used-car dealership I have ever worked with. Our first experience buying a car from them last summer was so great that we came back 3 months later and bought a second car. Sean Miller helped us each time, he came highly recommended by another happy customer and we could see why - Sean is professional, friendly, and patient. Has even helped us with minor repairs/maintenance since buying the cars. Will definitely buy from Archibald's again in the future and would recommend them to anyone.


Awesome customer service and sales knowledge

5
Happy Bev in Pasco! on 04/26/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I walked out of a brand new dealership in the area when they would not listen to my needs and were just trying to sell a car. The best decision I made was to head directly to Archibald's! WOW!! Not only did they listen to me but made additional recommendations based on the information I gave them. I now own the most awesome car ever for me. It fits me perfectly. The time Archibald's took to review (and sometime re-review) all the new bells and whistles on the car was invaluable. I have referred my friends and will continue to do so. Anyone looking to purchase a vehicle anywhere near here needs to start at Archibald's. Not only will it save you time searching - you will be a very satisfied car owner!


Archibald's is Way Above Bar!

5
Marcus on 04/26/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The vehicles they stock, price, and customer service before and after the transaction are all way above bar. I would do business with Archibald's anytime and have suggested them to friends and family in the past. Local established independent car dealer who is notorious for having the cleanest vehicles in town and treating customers right.


The best place for cars in the Tri Cities

5
Archibalds fan on 04/26/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great selection of late model vehicles that are in fantastic condition for a great price. No pressure sales that makes buying a car easy.


Exceptional family-owned business w/ Prestine Cars

5
Car lover on 04/26/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The deaelership is top notch. The inventory is immaculate with nice, reliable vehicles from top of the line luxury cars to mid-range sedans. I appreciate to personal no pressure sales and service environment. I would recommend to all my friends and family as the first place to buy a car.


Outstanding Selection and Experience

5
Richard on 04/26/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I've purchased two vehicles from Archibalds and in both cases, the selection, price and buying experience has been outstanding. I have come to fully trust the information I receive about the vehicles in making my buying decisions. The staff is unique in that they really do assist you in finding the right vehicle to meet your need and your affordability...rare with car dealerships. Thank you Archibald.


My Purchase(s)

5
TheRae on 04/26/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Awesome dealer! I will never buy a car from anyone else. Fabulous and knowledgable staff. Helped me pick the right car. Provided excellent follow-up. We've bought four cars from them in the past 10 years. Best car dealership I've ever worked with!


Love going to Archibald's

5
Marie on 04/26/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My shopping experience was great at Archibald's. The sales people where friendly and will to help with all my car needs.


Sale of Vehicles

5
Charley on 04/26/2011

Customer Service: 5.0 Overall Facilities: 5.0

My wife and I both sold cars that we put on consignment with Archibald's. This dealer was very helpful in assisting us in deciding on the sales price, detailing the vehicles prior to sale, advertising, etc. Both cars sold at the price we agreed to sell them for in less than a week. The entire process was conducted in a very professional and customer friendly environment and was well worth the commission chareged for this service.


GREAT SERVICE

5
AJEAN on 04/26/2011

Customer Service: 5.0 Overall Facilities: 5.0

Every time I have gone to look for a car they are always so helpful and no pressure and I will go there for my next vehicle.


Superior service

5
sk1977 on 04/26/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Archibalds staff was amazing to deal with when it came to getting my car serviced. I received priority treatment and was always catered to when it came to getting a loaner vehicle while my car was being serviced. I was able to refer all of my questions to my sales rep who sold me the car, and he went above and beyond to get all of my questions answered and service appointments made for me. The friendly staff and speedy service I've experienced since I began doing business with Archibalds has been something to tell my friends and family about! I'll go back for my next purchase and would recommend them to anyone I meet!


Friendly, effective, and very honest

5
Impressed on 04/26/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Archibalds had 4 of 5 late models we liked in our area. All were clean and in great shape. After settling on a price and a car, we found a few small problems. They fixed them free of charge before the sale. Sean's knowledge and time also proved very helpful while shopping for out second vehicle.


Service that just won't quit

5
Sarah77 on 04/26/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I purchased my Acura TL from Archibald's a year ago and am very happy to say that my service didn't end at the sale. The Archibald's staff went above and beyond to help with my service needs and questions, as well as to follow up with me on my level of satisfaction with the vehicle far after the purchase date. I am very happy with the way I was treated and will certainly return to Archibald's for my next vehicle purchase!


great service

5
miggs on 04/25/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great service no hassle to buy. Didnt feel likr i was getting tricked into buying a car.


Excellent Service

5
Gates on 04/25/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The people are REAL! Friendly, not pushy. Best car buying experience I've had.


Love this Dealership

5
Too frugal to buy brand new on 04/25/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We have purchased 2 gently used vehicles from Archibald's in the past few years and have been extremely satisfied. They have the greatest used car buyer in the Pacific Northwest and carry quality vehicles. There is no hard sell here, unlike most dealerships. You buy from Archibald's and you have a friend for life. They are more about the relationship than the sale, and hope that you will choose to come back and buy from them again the next time you need another vehicle. Can't say enough about our pleasant buying experience here!


Honest/Caring dealers are hard to find.

5
DannynSeanFTW on 04/25/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Archibalds was by far the best experience when it comes to buying a new vehicle. Integrity,honesty, my families best interest, reliable, financing, finding the right vehicle for our budget. You won't find a more genuine group of people who They stand behind their products.


No Negotiation

2.3
not happy on 04/25/2011

Customer Service: 2.0 Buying Process: 2.0 Overall Facilities: 3.0

I wanted to purchase a car from here but the price was 5k higher than an equivalent vehicle in a neighboring state. They were unwilling to negotiate AT ALL- needless to say I went out of state and do not regret it.


Wow, sales people who really know !!

5
Your kidding Right on 04/25/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Who knew that I'd find a sales person that really knows about specific automobiles that I'm interested in. Joseph Fastabend blew me away with his knowledge. I'm a Volvo guy. While I haven't bought one yet, I'm sure he will find the correct car for me. Like Arnold said "I'll be back"


Great Place...

4.7
fastriver on 04/25/2011

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

This is a great place to buy a quality car! Their niche selection is top notch and the owners are personable and honest.


Archibald's is Outstanding !!

5
Curlysue on 04/25/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I own a car that i purchased from Archibalds and when I deside to get a new car I will be buying from them again!! I recieved great customer service and a great car!! I have reffered family members to them, and three family members have bought from them!! We were all happy with the service that we recieved!!! Thank you Archibalds!!


$43,335

Mileage: 4109

Color: Green

Transmission: Manual

Body Style: Coupe

City: Kennewick, WA

Engine Type: 8 Cyl

$35,814

Mileage: 23464

Color: Other

Transmission: Continuously Variable Transmission

Body Style: SUV

City: Kennewick, WA

Engine Type: 2.5L I4 Hybrid

$41,624

Mileage: 20784

Color: Gray

Transmission: 10-speed Automatic

Body Style: Pickup

City: Kennewick, WA

Engine Type: 5L V-8 port/direct injection, DO

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