Apple Ford Lincoln

Patient, kind, and very informative.

I took my 2016 for explorer in for service because the service engine light came on. I ended up dropping the vehicle off so they could diganose the problem . Before the end of the day she was calling me back letting me know the exact problems with my vehicle. My service writer was Dusty Odom and she was sensational. She explained the problem and what options were available to solve my issues, also she checked and made sure i approved the repairs before the mechanics worked on the vehicle. Last but not least her attitude was very pleasant and that's very important to me as a customer. I would definitely refer a friend or family to her and the dealership because of my positive experience I encountered

worked hard to earn and keep my business

The dealer and sales representative (Bob Koser) worked with us to find the car that we wanted. They worked to make sure the car was ready when we arrived and helped us understand the features of the vehicle.

Greatest

Just brosing and Richard was a great sales man ,gave test drive and he sold use.great customer service experience. Friendly stated we me until the very end.

Outstanding Customer Service

The exceptional customer service I received at the Service Department, by the Service Manager, Curtis, and my Service Advisor, David, was beyond my expectations. The shuttle was stuck in traffic and when the the Sales Manager heard I was upset he personally drove me to work in the other shuttle. He wasn't aware at the time but I'm a nursing mom and my schedule is pretty rigid, his stepping in to get me to my office on time meant more to me than just getting to work, and was truly above and beyond. The Service Advisor called later that day and offered a loaner vehicle since they hadn't yet been able to diagnose my Lincoln, when I explained that I would just have to bring it back in, due to the car seat installed in my car, he said he would see what he could do. He called back within 2 hours and said he was able to diagnose the issue and fix my heater, everything was ready. Curtis and David provided outstanding customer service and ensured that I will certainly return to Apple Ford - thank you!

Extremely knowledgable and personable salesman - Mike B.

I know I was ready for a new car. I just wasn't sure which one. Luckily, I wound up with Mike B. He is an extremely bright young man who knows cars and loves helping people find the right car for themselves. I can sometimes be critical or disappointed when I'm plopping down money. Not this time. I didn't feel rushed, I didn't feel talked down to. I felt taken care of by a gentle man who loves what he is doing. And, I love my new car.

Great sales person

Steve Myers is a wonderful person and sales person. He provided all the necessary information for me to purchase a Ford Edge. There were and continues to be a few snags, but Steve has worked with me all the way. If more sale people were like Steve they wouldn't get such a bad reputation.

Excellent Customer Service from Curtis Ford

I've been meaning to write this review for several months. Several months ago, after a routine oil change, I had "fluid" leaking from my SUV and had to have it towed back to Apple Ford the same day. Not something you are ever really happy about happening.BUT Mr. Curtis Ford came to the rescue. Turns out my radiator needed replacing. He worked with me and we got the situation resolved and the SUV was back on the road the next day. Mr. Curtis Ford showed exceptional customer service and really helped me get this worked out. Thank you , Thank you, Thank you.

Apple ford

If you don't have a good credit they don't count you as a customer. Think about it before you go there

THANK YOU APPLE FORD - SERVICE DEPARTMENT

While spending the weekend in Western MD, my 8 month old Ford Edge broke down on me. I located and call the nearest Ford Dealership (Schaeffer) to tell them what had happened and what icons came on the dash when my vehicle lost power. At 4:00 p.m., no one answered the phone at that dealership. So, I called home to Apple Ford and spoke to David, explained to him what had happened and the situation I was in (Saturday evening, out of town, new vehicle broke down, nearest dealership closed already) and then asked if he thought it would be okay to drive it home (approximately 250 miles). David very sincerely told me no, that he would not be comfortable with telling me to do that and to please just wait it out until Monday to bring it to Schaeffer Ford. He said he would feel better if they looked at it first, ran diagnostics and take the appropriate action before I drove it that long of a distance. So, I took his advice and waited until Monday. THANK YOU DAVID!Monday morning, called Schaeffer Ford told them that I needed to bring my new Edge in for service and explained why. The Service Advisor that I spoke too was rude, arrogant, nasty and told me Schaeffer Ford Service Advisor: "Yeah, bring it in. I might have time to get to it in a few days"Me: " Ahhhh, a 'few'days?"Schaeffer Ford Service Advisor: "Yep, that's what I said"Me: "Ahhh, okay well I have to get home today. Do you have a loaner/rental for me?"Schaeffer Ford Service Advisor: "Ford ain't obligated to give you a loaner"Me: "Ahhh, this is a 'new' vehicle and it's still under warranty, especially since I bought the 100,000 mile/10 year extended warranty. Yes, I do believe Ford 'is' obligated to give me a loaner. Schaeffer Ford Service Advisor: "Nope, you're wrong"Me: "Okay, I think I'll check into that a little further. And in the meantime, I'll bring my vehicle down to you (reluctantly at this point)"I then called back to Apple Ford and spoke to Curtis. Explained (again) to him what had happened and how I had been treated. Curtis was disturbed and told me to take my vehicle down there, use my authoritative voice and to tell this rude dude exactly what I want him to do "Run the diagnostics, read the codes, then replace the throttle body (whatever that is - lol). And if he gets nasty with you again, call me back and I'll speak to him" THANK YOU CURTIS!Following that phone call, I called the group that handles warranties/extended warranties. They (Rudy) confirmed that I 'was' entitled to a loaner/rental and that Schaeffer Ford was absolutely wrong in telling me different. Again, Rudy told me exactly what to say and do and that if I had any further issues to please call him back and let him know. THANK YOU RUDY!Brought my vehicle to Schaeffer Ford and they did eventually fix it (had to replace the throttle body - fancy that - lol). While there, I told them that I had made a few more calls and confirmed that Ford 'will' provide me with a loaner/rental if they were going to have my vehicle for more than 1 day! THANK YOU AGAIN RUDY! The looked a bit surprised that I told them that and then responded by saying "Well, let's cross that bridge when we get to it." Nope, let's address it right now because I need to get home today ... either in 'my' vehicle or 'your' loaner. Schaeffer Ford ended up fixing 'my' vehicle that day and I made it home that night.To sum this all up, THANK YOU APPLE FORD SERVICE! YOU GUYS ROCK!!!!! And Schaeffer Ford - YOUR SERVICE ADVISORS need some SERIOUS training in customer service, attitude adjustments, behaviors and manners! GOOD LUCK WITH TRYING TO MAKE THAT HAPPEN ... Other notes: They did not use paper floor mats or plastic protection on the seats. Did not bring the vehicle to me when I went to pick it up. Handed me the keys and said here ya go. Had to go out and search for it. Found it 'way' at the back of the building.

Excellent Customer Service

My family and I would like to give a special Thanks to Mr. Curtis Ford. I know he deals with hundreds of customers weekly, which makes it even more impressive that he will take the time out of his busy day to ensure that my family and I were receiving the proper care and maintenance for our vehicles. That attention to detail says a great deal about his professionalism. Apple Ford Lincoln of Columbia needs more personnel with the attitude and professionalism of Mr. Curtis Ford. Thanks again and Keep up the good work.

Everyone was very helpful

I went in for an early morning appointment. Everyone was so nice and helpful. Even though I was there a lot longer then I would have preferred. The service and all the employees tried to make my time better and worked very hard to get me out of there in a timely manner.

Dwayne Hargrove and his rides

This was one of the greatest experience I ever head buying this car. I believe I have one of the best salesman on this side of Virginia. She went all out of her way to make this deal happen I will buy a car from her any day and also tell my friends. They always treat me just like family and I love hanging out there. I will be purchasing a new car in the next year I can't wait. Thanks again Maria.

Am I even here?

To start off I visited this dealership because of a 2009 Ford Escape that I saw online. It was in my price range and everything looked good about it. I decided to come in maybe a week later, the whole time the salesman was emailing and calling me (which I did not mind). I brough time my mother with me just so we could check this out together. We had to go find Michael ( the salesman ), then he proceeded to show us the car. After a short test drive we starated the paperwork just to see what we could do. Now they asked us multiple times what my range was and I let them know. The first car didn't work out due to high mileage and my credit score, so we went to a 2012 Ford Escape. We ran the paperwork again and we were able to get it. We were not told the payments for another 45 minutes and had to wait for Edgar to meet with us. My first impression of Edgar was he looked very unprofessional. He was very quiet, did not explain much to us. He addressed my mother as "her" instead of Mrs Walker. The payments they came up with were almost double what I wanted. The only way I could have get my payment down was not to have a warranty and no gap coverage. So we decided we needed to figure out what I could afford, so we left. Upon leaving, we saw Michael he gave my keys back to my vehicle and that was it. We didn't get a goodbye, hope you decide and come back.... nothing! 5 minutes after leaving I get a phone call from the sales manager telling me to come back we will get the price down. I told him I needed a few hours because of prior engagements. In our conversation with the sales manager we find out that we did not need another warranty because of the car being a certified used car. SO WHY WERE THEY TRYING TO GET ME TO PURCHASE ANOTHER WARRANTY? Anyways, when we finally got back to the dealership we had to wait another 30-45 minutes for Edgar to finish up with another customer. We go into his office, and he just rolls through the paperwork addressing my mother still as "her" and "she". We finally sign everything and go back to Michael to get into my new Escape. The car was filthy on the inside after they told us it was being detailed. So Michael told us if we stop by he'll get it detailed in a later date. We finally drive off. I go home and pick up my kids and we take a drive. While we were driving it started to rain REALLY hard soooo I try to turn the windshield wipers on and they DON'T WORK. HOW CAN YOU SELL A CAR WITHOUT WORKING WINDSHIELD WIPERS? I almost got into an accident with my children in this car because of this! I had to pull over and tighten up the nuts for the wipers. If I did not know what to do then I would have been stuck on the side of the road until it stopped raining. To sum it up, the people are kind of cold... they seem to just go through the process, each doing their part but nothing more. Not engaging in conversation, just doing what they have to. I work in the customer service field and I know how to treat your customer and this is not it.

DON'T BUY THEIR "CERTIFIED" CAR!!!!!

I bought a "Certified" 2013 Ford Focus for my 16-year son. I decided to buy from Apple Ford since the car was "Certified" and should be a safe and reliable car for my son to drive. I bought it on May 31, 2016, and less than two weeks we had an issue with the Transmission. We took it in and they said all the had to do is to reprogram their system. We took it home and the next day had the same issues. When I bought the car, the sales guy told me that all the recalls were taken care of. Apparently, that was a lie, since the service guy said that the recall on the "Clutch" needed to be replaced (2nd time taking in the car). Then AC went out, so we had to take that back to Apple Ford. They said they fixed it and tried to make us pay a "Certified" fee of $100 for the AC. We did not think we should pay for this fee and wanted to speak with an Manager. The Manager did waive the fee after he rolled his eyes at my husband. We had the car for less than a month and they are asking us to pay for this certified car (UNBELIEVABLE)! The AC went out again. We dropped it off on a Saturday night July 9th (today is July 15th) and still it is not done. We have been calling since Monday to see what is happening but the service center has a hard time picking up the phone. Now we are wait for an approval by Apple Ford to fix it. Common sense would say that the service department would ask for an approval right away. Now we have to wait for another 48 hours to get an approval for them to fix it. This is getting out of control. I wonder if they will ask us to pay for this service too? ALL I WANT IS TO GET RID OF THIS NIGHTMARE "CERTIFIED" CAR!!!!!!

Overwhelming lack of professional courteous for the customer

My experience with this company has be horrible, the level of professional courteous for the customer is the worst Ive ever experience. I brought my car in for diagnostic service on Wednesday, June 29th at 7:00am, I called the service tech Kevin Ford at 2:00pm and my car had not been touched. I inquired with Kevin why was I advised that I had and appointment at 7:00am for my car to not be even looked at by 2:00pm. Kevin stated that the tech was unable to get to it, he then stated I now have a tech available I will give you a call back. Kevin did call me back within a couple of hours to advise me that the issues my car was having stemmed from the repairs done from an accident that were not completed or completed incorrectly. Kevin advised me to take it back to the auto body that completed the repairs, I picked up my car that evening returning it to Columbia Auto Body. Columbia Auto Body worked on my car and could not find how their repair or lack thereof was causing the issues with my car, the adjustor from my accident was contacted and requested a full diagnostic be completed by Ford technician. Columbia Auto Body brought my car back to Apple Ford the morning of Friday, July 1st, I was to the understanding that because this was a holiday weekend that my car would probably not get looked at until the beginning of the following week. I went and obtained a rental car for a week in which is out of my pocket until diagnostic results determines the issues are related to the accident, my insurance company or Columbia Auto Body will not cover the cost. I got the rental foreseeing the issues to be found and my car repair would only take a week. Myself, the insurance adjustor, and the manager of Columbia Auto Body have continuously contact the service department and was told repeatedly that my car was a complicated issues and the tech was still working on my car. Wednesday, July 6th I left Kevin Ford a message to return my call with no call back, I called again Thursday, July 7th spoke with Kevin and he advised me that my car HAD NOT BEEN TOUCHED by the tech because he had been working on another car. Thursday, July 8th the insurance adjustor, and the manager of Columbia Auto Body was advised that my car would get worked on that evening or first in the morning of Friday, July 8th. It is now Friday, July 8th and my car still has not been touched by a tech, I spoke with the service manager Curtis Ford who gave me an entire different story from what we had been advised all week, he also advised me that the tech MIGHT be able to get to my car today but if not MAYBE Monday!!!!!! My issues with this entire situation is once again the overwhelming lack of professional courteous for the customer, simple honest communication could had alleviated all of this. If I had been advised accurately that my car was not being worked on I would have taken my car to another Ford Service dealership, because of the extreme dishonest communication I will now have to go into another week paying out of pocket for a rental costing me $336 plus the holding of an additional $200. I will never bring my car to Apple Ford ever again, I will be sure to utilize verbal and social media to make everyone aware of the horrible business practices.

Great service

I received quick and professional service from Apple Ford with the help of Curtis Ford. Thank you and keep up the good work that I have become accustomed to.

Best experience I had buying a car

After months of searching for a used truck and dealing with many terrible car dealers playing games I found a truck at Apple ford I liked. It was the best price/mileage truck I looked at in my months of searching. Apple Ford used cars wanted to make a sale. They seemed to actually care, unlike countless other dealers in the Baltimore area. They lowered their price and bumped up my trade to make the deal work and I left happy with my truck. Held strong on my payment and after only a little back and forth they were able to get it for me. Other dealers played games for hours and could have cared less if I walked out, which I did many times. Other car dealers should take note from Apple Ford.

Fraud by service department

Buyer be very aware!!! Do not use the service or quick lane service at Apple Ford. I took my 2010 Ford Escape for an apparent Power Steering flush the Quick Lane department told me the truck needed back in February 2014. I was charged $79 for the service. Today My Husband took it again for the same thing to a different shop thinking it was time for such maintenance service. He found out the truck doesn't need the steering flush because the power steering system is electronic and does not have a reservoir. What pissed me off the most is that they probably thought they could take advantage of me because as a woman I don't know much about cars. I wonder how many people they have stolen money from by charging for services the cars don't need. What they did to me is fraud and I will be contacting the BBB and FTC to report this issue

Purchasing a Used Car

I inquired about a vehicle they had posted on the on the internet site for sale. I told them my best offer and was instructed to come in to the dealership as we were close and it was the end of the month. I arrive, was told to ask for the sales manager. He came by shook my hand and left. Another salesman who I had never corresponded with starts showing me the vehicle. The entire time, I am trying to figure out what's going on. I finally inquire about the situation, and the salesman informs me he will be selling the vehicle and is willing to make me an offer. He quotes me more than the asking price listed on the internet, this ticks me off. My wife drove an hour to get to the dealership so we could pay cash and they want to play games. I said no, I told you my bottom dollar, but I will come up 500 and that is it. He gets up, we wait 10 more minutes, he comes back with another piece of paper still not even close to my offer. I get up tell the salesman I am not playing games and leave. I WILL NEVER RECOMMEND OR PURCHASE A VEHICLE FROM THIS DEALERSHIP.

Nothing but lies!

I was told to come it I was sure to get a deal! Well not true! Called for another Suv that the deal was done more lies,I fell for it again and the Suv.Sat there for several hours no answer.When I left I was told the next call I would get would be the deal!Never received any call!The only person that was friendly was the salesmen!Everyone else there just overlooked me as if I wasn't there!Would not tell anyone to go to Apple Ford!!

Service

Keep up the good service. The service is always done correct the first time. Please continue the good service. I enjoy coming to Apple ford and dealing with the service department.

New truck purchase

Worked with Jeff Erlich in sales. He was very thorough in going over the main features of the F-150 I was interested in. There was no rush to get the test drive done and start negotiating. He was engaged, friendly, and knowledgable. Jeff presented himself as eager to please and highly motivated. Jeff was a pleasure to work with from start to finish.

Satisfied Customer

I had a very good experience at Apple Ford. I was only going to look at a new vehicle but ended up buying one. Our salesperson was very friendly and courteous. The process was relatively painless. I was happy that the vehicle I was interested in was part of the Apple Ford inventory. I would highly recommend Apple Ford.

Excellent service fixing the CD player in my 2016 Explorer

Apple did a terrific job diagnosing and repairing a problem I was having with the CD player in my new 2016 Explorer. I have purchased and had service on 2 explorers and 3 expeditions at Apple Ford and have received fair pricing and excellent service on all of these vehicles.

An Asset to the Ford Motor Company

Brought my 2015 Mustang GT for transmission issue. After making an appointment with Kevin from the service team, who was really nice and helpful, they started the process of figuring out what's wrong with my transmission. A week in, and after a master technician (Devin) looked at my car, he tried to figure out what's wrong with it. He offered to contact me personally and let me know the whole process from start to finish to bring my car back to street-ready. He made sure that I would be a top priority in the most professional way I've seen. He brought me back on the road as fast as he could. I'm really happy to know that there's such a great dealership with such a good reputation in my area. Thanks!

Great service!

Could not be happier with service at Apple Ford the service writer who helped me on my most recent visit (Les Ashburn) was wonderful. Very courteous and helpful in explaining the work needed to my vehicle. Work was also completed in a timely manner. I have purchased 2 vehicles form Apple and having a service department like Apples makes repairs and maintenance a very easy process.

Great Service with a friendly smile!

Les was extremely knowledgeable and helpful with the service my car needed. He was upfront and honest with pricing! I would recommend Les and Apple Ford to all my family and friends. Great service!

Thank you Apple Ford!! :)

I bought a Ford Escape from Apple Ford and fell in love with it. Unfortunately I have had some issues with it but I have had the pleasure of meeting Les, Service Consultant, and Curtis, Service Manager. I will start with saying that every time I have an emergency, Les is extremely quick in fitting me in which makes me feel like I'm important to him. Les is also extremely fast with getting my car diagnosed and contacting me after dropping my car off. Curtis is also very knowledgeable and willing to go the extra mile for his customers. I enjoyed sitting in his office just to chat. I have never been treated so well by a dealership and I will never stray from Apple Ford service. Thank you guys for making sure my car is 100% corrected and going out of your way to help me every time.

CURTIS!!!! You are WONDERFUL!!!! THANK YOU!!!

I have a 2013 Ford Fusion Titanium which I absolutely adore. ( I love this car). Well I nearly went to pieces when the car would not start. I just didn't know what to do. I called Curtis Ford who had helped me once before. Curtis showed such GREAT CUSTOMER SERVICE TO ME ONCE AGAIN. He first calmed my fears. (Thank you)!! He then gave me excellent trouble shooting suggestions that actually worked. I am so grateful to Curtis, because, when I talked to him I was DEVASTATED. He brought me from 10 (being totally shaken up) to 0 (calm & peaceful)!! Good Customer Service is a MUST for me. It is very important. Presentation means everything!! , Curtis has always showed GREAT EXPERISE & most of all COMPASSION!!!!! Thank You so much Curtis for being such a PROFESSIONAL. Thank you for calming my fears & allowing me to feel that I matter not only as a customer but as a person. To actually allow me to feel that I MATTER!! I THINK YOU ARE THE GREATEST!!!! Thank you so much!!!Joyce Chandler

THank you Curtis

This was my 5th or 6th time taking my 2013 Ford Focus in to the dealership, due to experiencing manufacturing malfunctions. Though I am not pleased with all the problems I have had with this car, the customer service provided by Curtis Ford was so phenomenal that I had to say something. I was extremely upset and almost at the brink of tears when I came in, with my 16 month old. He noticed how distressed I was and took me aside personally to put me at ease. I truly appreciate him taking out the time to listen to my concerns, and working with me to find a solution. In a difficult situation especially one that he was not responsible for, it is hard to take ownership. But that is exactly what he did. Its people like this who take the time and effort to go above and beyond their call of duty that keep customers coming back. I am extremely appreciative. A heartfelt thank you.

Outstanding Customer Service

I spoke Chip Doetsch about a Mustang GT Premium, and the options I was looking for. I made an appointment and met with him on March 11th. He had Jeff Erlich assist me. Jeff showed me several Mustangs that met my requirements. I saw a indigo silver GT Premium. After a road test, he put together a deal. Chip came over, to see how things were going several times. I got a great deal, and signed the papers. The whole process was efficient and with no high pressure tactic. Jeff did an outstanding job and was very knowledgable. I picked my vehicle up that Monday. It was clean and ready to go. The sync specialist was very proficient. I would highly recommend Apple Ford, Jeff Erlich and Chip Doetsch.

very rude

I looked at a pickup truck there that I liked. I was turned down for a loan because the vehicle had too many miles and my credit was not good enough even with a co-signer to get it. So I left. I came back after getting some cash together to put down and the sales man didn't just turn me down, he told me "there was no way I was buying this truck" and then he gently escorted me out! I went to another dealer that not only treated me very well, but found me a newer truck with less miles and found me a loan I could live with. Should be it, but I got a call from the Apple ford sales man asking if I had found a better co-signer. Free oil changes and car washes can't make up for how I was treated. I won't go back and don't recommend them to anyone.

2016 escape

Did a lot of recearch and decided to pick a 2016 Ford Escape. Decided to buy it from Apple because Wegmans is across the street and I can get lost there for a couple of hours while my vehicle is being taken care of in the future. So at about 930 am Dec 18 2016 I came inn the dealership. It took a while to be paired up with a sailesman. He was new and I knew way more about a car than him. I wanted to test drive 1.6 l and 2l engine types and I have settled for a 2 liter engine. Took forever to get things done and I could not politely say that I would like another sales person. I started to get a head ache. The price was not great, i did get leather and moon roof etc, but still I was tired and did not try to fight for another 500 to a 1000 dollars that I could have probably knocked off. Car is great and we shall see how the service is once I will bring it to the first oil change, but it took 5.5 hrs to walk out the door and that with knowing what I want to buy

Another happy customer!

Didn't get the warranty repair as I was expecting, warranty claim was rejected by Ford. Apparently I hit something with my car or maybe something hit my car to cause the damage . It was very nice for Ford to point this out and to do a proper forensic job on this claim. I was told that Ford engineers had to step in and take a look at some pictures of the damage to make their educated recommendation. Happy to have gone through the entire Ford experience.

Best service experience EVER!

I bought my Ford in Winston-Salem, NC, but now live and work in the Baltimore area. I had a factory recall service performed at the W-S dealership and they made a mistake that did not surface until after I drove back to Baltimore a few days later. I took my car to Apple Ford Lincoln expecting to get a lot of double-talk and excuses about how they could not fix a problem another dealership caused, but I didn't! Without an appointment, I was lucky they had a no-show, they had my car on a lift and fixed by the time I finished my free cup of coffee. Best part...NO CHARGE! They said they did not need to replace parts and the time was not undue. They could have turned an unfortunate situation into a "Who'is going to pay for this" nightmare, but they took the high road and helped a fellow dealership far away. Great service...Great Team! Thank you Steve and Curtis...I'll be back.

Excellent service and timely experience

I originally went to the dealership in Gaithersburg because that's where I purchased my ford escape but I won't think twice about going back to them now that I have found apple ford! Their parts and service department had me in and out in minutes and were so helpful! I'm not too familiar with cars but Paul from the parts department was so helpful and nice and got me the exact part I needed and for a resonable price. Curtis ford in the service department had me in and out in no time and was awesome! You guys have a top notch team! I was very impressed and will be getting my car serviced at Apple ford from now on!!

Excellent Service

Each time I visit AppleFord of Columbia the staff exceed my expectation. My service advisor, Les took great care of my car and I. The service was efficient, prompt and as usual I was pleased. Everyone should by a Ford and particularly one from AppleFord. You will not regret your experience from Sales to Service!

Tire Pressure/Car Wash

I needed air in my tires done efficiently and was having trouble doing it myself. Curtis made sure I was taken care of quickly and efficiently, and made sure I got my car washed, as well. I will definitely be returning to this dealership for any future service needs! It's nice to know I've got a place I can go that I trust.

GREAT customer service

Thank you to Curtis Ford for such kind, quick service this morning on my tail light assembly! I've been putting off getting the work done thinking I'd have to leave it and come back (not the most convenient) but Curtis fixed it for me in the time that I bought the part and came back! Thank you!

Service on my Escape

Last week, after both my coolant and tire indicators came on while I was at a meeting in Annapolis, I drove to the Columbia Apple Ford where I purchased my car. I informed two service people of my problem. The first individual told me he would top off my coolant. I spoke with service person at quick Lane's and specifically ask him to check out the coolant. After about a 30 minute wait, I was informed that my car, a 2013 Ford escape, needed $1100 worth of new tires because the car is an all wheel drive. When I asked about the coolest issue I was told that it was taken care of. Yesterday, the coolant light came on again and immediately indicated that I should pull over and stop. The indicator quickly moved from yellow to red. I moved to the side of the road and called AAA. I also called the Ford dealership. My car had to be towed to Apple Ford in Columbia, Md. My warranty which is 100,000 miles or seven years covered a rental car. it took Apple Ford more than 36 hours to discover the problem: a faulty valve for which I had to pay $100. I would not be so unhappy if this was my first negative experience at Apple Ford. I purchased a brand new Mustang which had problems that were resolved only after I was stranded in Charles County, Maryland with my grandson in the car. It took Ford two weeks to figure out the problem and did not want to pay for rental costs. I am a 65 year old woman who lives alone and I only have one car. Although the oil changes and car washes ore nice, I want to know that the people in the service department care about my personal safety and are not merely focused on how to shut my mouth and save money for the company. I would not in good conscious recommend this dealership due to the negative experiences I have had with the service department. I have met the owner and do not believe he is aware of this disfunction.

Representative is unresponsive - (REVISITED)

Day...after the night.When I first wrote this review, I was very disappointed in my experience in approaching Apple Ford to hear my issues and perhaps advocate for a satisfactory result that would confirm the trust in my local dealership. Luckily Apple did remain engaged...and I'm happy to say, after more involvement did more than satisfactorily resolve my issues. I am happy...and so being a "fair" minded (if not insistent) customer, I am amending my review to say as much. I am happy. I have not deleted my previous review, just to let you know the proverbial "night & day" difference in Apple's response from before, and now. I recant my pledge to avoid Apple, & I look forward to visiting and relying on Apple, my local dealership in the future.Night & confusion...First I called to discuss an issue about your affiliate bodyshop Tristate Collision (22 Oct) and followed up with an email explaining my problems to Mr. Sheckell who promised to look into the issue and return my email. I waited for five days...no response. One of my complaints about the Tristate experience was the "lack" of response from their shop director. With that said, I had to call again. Mr. Sheckell indicated that he had not seen my email...and admitted that it could have gone to his junk mail, he gets these all the time so he just scanned it and probably deleted it. This was my service at Apple Ford. That's my Apple complaint. As for his inquiry into the issue with Tristate it was more about parroting what I had already been told...I'm screwed, get over it.Look...I've purchased a Ranger truck at Apple before...I have a late model F150 Supercrew Lariat now. I like Fords...had a total of four so far...was thinking about another truck...definitely a Mustang before I died. But I will NEVER EVER give Apple any of my business whether purchase, service or parts again. And as long as I have a breath in my body, and my wits about me I will always advise my family, friends or even the man on the street. Apple Ford is non responsive when they or their affiliates are "arguably" responsible for breaking your car.

Wonderful lifetime service of our 2010 Ford Escape.

From the day we bought our auto until we left Columbia to move to the Houston, TX area, we have received excellent care of our car. However, on the last day, we received the greatest service from the manager of the full service lane... He screwed on a new visor for us for free, as we had no tools from having packed them for moving. It may not have seemed like a big thing to many people, but it meant a great deal to us. He was so kind and friendly to us, as well. He is a definite asset to Apple Ford. Thanks again to Apple Ford.Thorval and Liz HickmanThe Woodlands, Texas

Apple Ford Service

Service Advisor's Rick and Dan, along with the tech John, provided service that was above and beyond, and were what every customer should experience especially going through what I went through. My power steering was lost on my 2013 Ford Fusion due to factory recalls when I broke down in Columbia, MD, home of Apple Ford. All work was done on my car in 50 hours real time only dilemma's coming from Ford, the company itself with my data re-programming and it showed me these people really cared for the person more than the car. Felt human and more important even though I did not spend a dollar in this place for my car. First two nights ever spent in Maryland. I want to share this. Rick Poppe fought for two and a half days to get the data programming done and at least get me rental car coverage. Ford did eventually get the rental coverage but God bless, Rick received what he needed to complete my programming before I needed it. Great Job..

A Birthday Gift to Remember

I brought a Camero back in 2012, for my college graduate gift and decided to trade my car in for a BMW X6 on September 16, 2015, my birthday. I went to the dealership on a humble that day and had the same excellent experience as 3 years ago. Sharmba the salesperson, who I've worked with before, was very helpful, friendly and explained everything clearly. Ultimately, I got the car I wanted at the best possible price without any hassle. Even Bryan in the financing department was super, he was also friendly and patient. Bryan explained all the financial details thoroughly without question. This was a truly customer-centric buying experience. Both Sharmba and Bryan exemplifies great customer service that leave one with a great experience to remember. Thank you both and thank you Apple Ford Lincoln, I would recommend Sharmba, Bryan and this dealership to anyone who is looking for a gift to remember.

Apple Ford service got us back on the road.

While on a recent long road trip, we limped into Apple Ford after an alternator failure, with only minutes to spare before the battery would have died completely, killing the engine. Thankfully we were able to drive right into the service lane where we were immediately greeted by the friendly and knowledgeable Service Manager. Obviously this was an unscheduled visit, so they had to have a re-manufactured alternator shipped in from a nearby facility, which took a couple of hours. It took about 4 hours in total from the time we rolled in until we were on the road again, which we thought was good under the circumstances.Apple Ford gets excellent marks for everything except price, but dealership service is always a lot more expensive than it should be. I spent about 4X what I would have spent with my usual RockAuto Do-It-Yourself approach, and about 50-75% more than my local repair shop would have charged in CT. But, no real complaints since they got me going again in short order. And, I guess someone has to pay the overhead to support that gorgeous dealership that is so clean and well maintained that you can practically eat off the floor.

my review

I had a problem driving from NC to Maryland. Called the service writer and was told that since it was an emergency, she could fit me in. Service Writer was helpful in everyway. Thank you Mandy Smith

2005 Mercury Grand Marquis GS

My Service Advisor was Les Ashburn. The service department was very busy and Les got me in and out so quickly that even I couldn't believe it. His professionalism was above top shelf and succeeded far beyond my expectations. I would recommend Apple Ford to anyone who is looking for a service department that provides the best in customer service anywhere.Thank you Les for making my Apple Ford experience an awesome one!!Eric Anderson

Just Purchased a Certified EcoBoost F-150

My first visit to Apple Ford Lincoln was awesome. After purchasing an EcoBoost F-150 from a good friend, I was able to receive great direction from James & Bryan in Finance to easily transfer the extended warranty into my name. No games, no up sell, just simple & painless steps.While doing a final check of the vehicle before transferring ownership, we discovered an issue that initially appeared very daunting. Curtis assured me that the vehicle would be taken care of, and Mandy was able to get me in the next day AND fixed the issue before close of business. The was amazing, especially since the seller was going overseas in just a couple of days.I've never owned a Ford until now, and it certainly started out on the right foot......Many THANKS to the staff at Apple Ford Lincoln.

Quick turnaround time for car to be fixed, friendly staff

Les Ashburn was helpful and understood that I needed to try and have my car back from a recall service call as soon as possible. He kept the time under an hour and was friendly and most cooperative. He listened and was very respectful of myself as the owner of a new car. I have had 4 cars now from this particular dealership and am very pleased with the service department, Quick Lanes and the experience of buying a car as well. I highly recommend this dealership to anyone in this area! Thanks for making my life easier....and I love my new car! This is my favorite car so far....a 2015 Ford Escape!

Wonderful Experience- I Want to Give 6 Stars

I just brought a car to Apple Ford's Service Department. The whole experience was wonderful.I didn't buy the car there, yet I felt like family. I worked with Les Ashbury (Service Advisor) and Curtis Ford (Service Manager). The visit was efficient and informative. The appointment was booked ahead of time, I was in and out in 45 minutes with all my questions answered, a problem serviced, and a clean truck. Fabulous!

Apple ford,best ford dealer around

Andrea holten was our sales lady,I gave her what I wanted my payment to be and she gave me everything I asked for,didn't have to sacrifice on my vehicle choice or options, overall best dealer experience I've ever had.

Best in service

I brought the car in as part of a Ford safety recall. I was most pleased with the service and especially the care and consideration I received from Mandy Smith (service advisor). When the repair was done, in under an hour, Mandy informed me that they had noticed a carbon build up and suggested I have it cleaned which I did. I greatly appreciated being told about a possible future problem before it became a problem as well as having the work done right away. I especially liked Mandy's attitude of "I treat others like I would like to be treated".

2005 F250 XLT

We saw a used F250 on their web site. Great truck and reasonably priced. On my way home in the rain my feet got wet. Shawn (used car manager) got right on the problem and made sure the leak was found and fixed. It took a few times but the guys didn't give up until I was happy. Will buy another vehicle from them.Could not have had a more pleasant experience.

No pressure, enjoyable car buying experience

Steve made my car buying experience enjoyable and easy going. The whole dealership was a delight to work with, and having been back for the free car washes it promises, it seems it's just as enjoyable to be a customer as to be a potential customer. Thanks to Steve and Apple Ford for giving me faith back into how buying a car should be!

WOW..........

We were on our way from Pittsburgh, PA to Ocean City for a family vacation, When our Ford f-150 had a transmission pump blow.

friendly and courteous service

Employees knowledgeable, friendly and courteous. Have never been disappointed when I've gone in for all the recalls I have received on my Ford Fusion.

Fantastic experience!

Steve and Apple Ford have been fantastic to work with! I just purchased a brand new F-150 from Apple Ford this week. I visited a couple dealers during this process and while none of them were exceptionally pushy (big change from the last time I looked at buying a car,) Steve stood out head and shoulders above all of them. He listened, helped me get exactly what I wanted, and took care of everything quickly. He has taken care of any and every little issue (and I tend to be picky) quickly!Highly recommended! He does know how to make a "customer for life!"

experience with service department

I had to bring my car in because I blew out my tire. I had to wait a while but they fixed my car as fast as they could and I did not have an appointment. The staff was very friendly and accommodating.I am glad I bought a ford.I would Definatly be a ford customer for life. I have had nothing but good experiences with appke ford and their serviceable sales department.

Very Easy to Work With

I dislike high pressure sales types and found Steve friendly, attentive to my questions, and helpful in screening all the available choices until we'd found the model and options that fit my needs.

Great Service by the Service Dept both Car and Customer

I came to the dealer frustrated and confused late and prior to a holiday. They explained to me prior to me coming that it may not be possible to examine and repair my vehicle that evening. Dan Brito, one of the service advisors with the assistance of Mandy Smith saw my frustration, came to my aid. They took my car in, arrangement for transportation for me ( thru Enterprise Car Rental ) so I could continue with my life. I was expecting to be without my car for about a week or so , but my service advisors put a priority on my vehicle and surprisingly my repaired and ready the next business day since it was Fathers Day Weekend. Thank Apple Ford Lincoln for your great service.

Professional, speedy, great service

The dealership cares about its customers from the service advisor who is the first person you are in contact with to the automotive technicians who did a great job on fixing my car.

Car Repair

Les Ashburn and Curtis Ford give the type of service often neglected, but should be expected and greatly appreciated! My expectations were met and exceeded. There is a dealership closer to my residence, but I will continue to travel to Apple Ford to have work done on my vehicle, mainly due to the painless and efficient service by all at this establishment! Great work gentlemen!!!!

Professional, caring service

Les Ashburn and Mandy Smith were great. A three day repair was complete in one day. I had a minor problem that surfaced as I picked the car up, but the repair took ten minutes to fix.

Salesman Goes the Extra Mile

Our salesman, Dan Brennan, went out of his way to help us, spending extra time with us on 3 or 4 separate visits and finding us what seemed like the only manual, white, V6 2015 Mustang in the mid-Atlantic. Additionally, Will, the finance man, was very patient and helpful. On the downside, I would find someone else to do the insurance and customer service presentations. These were not people who should have contact with customers.

Polite, Professional and Attentive

Having a car just 5 months old means that I was not expecting to be in for service just yet, but here I am! Curtis, Les and their team are remarkable. They did not hesitate to get my car in to be checked out immediately, and though it took 2 days for them to get the issues resolved, they quickly put me in another car and communicated with me constantly on the status. They can't help what goes wrong, but they sure do make sure that the customers have as little concern and inconvenience as possible. I was called first thing in the morning, and kept apprised of what was going on throughout the day. When the realized it would need to be there overnight to await parts, they came to get me, had a courtesy car ready for me, and I walked out the door! The layout is impeccably clean, the staff are quick to help, phone calls are immediately answered, and even their shuttle driver (Calvin) was incredibly professional. Not only will I return to the location for future service, but I will be sure to let my friends know just how respectable this service center is. Thank you guys for everything!

Great Ford Service Center

Mike Ross is always knowledgable when I drop off my F250 for Diesel service. He keeps me informed and doesn't try to sell me anything I don't need.

Excellent service, very quick

Came in looking for a truck. Saad was very helpful and quickly showed us 4 different trucks. We picked out the one we liked and made a deal. He was very helpful and got the paperwork moving very quickly. Bryan helped us in the finance department and did everything possible to get us the best loan. He was also very efficient and we were done very quickly. The whole staff was friendly and helpful. I would recommend them to anyone!

2010 Lincoln, with tire damage

Ben Ludwig was my service advisor and he went above and beyond the duty of getting my tires replaced, He took several pictures of the tire and was diligent in contacting Ford for the replacement, He was very professional and took a pro active approach at getting this solved for me. I appreciate all the hard work and effort he put into this. All the service people and mechanics at Apple Ford are wonderful. They have always treated me with respect, been very courteous, and professional . Great place to go to buy a car or have one worked on. The other Service manage that I work with is Steve Watts, he also goes above an beyond the call of duty to help.

Warranty Issues

The paint on the hood of my 2013 Explorer was blistering from underneath along the front edge after just 27 months. While I had 39,000 miles and was out of warranty technically the Service Manager, Mr. Curtis Ford, agreed that this was not normal and sent me for an estimate at Tri State Collision down the road. There I spoke with Janet Barry who explained that this was a problem with the aluminum hood used on this model. The estimate was $1832.64 which included a replacement hood as they were not willing to paint the existing hood. I returned to the service department with the estimate and spoke with Curtis again and he told me that he would contact Ford to see what they would do. The following day I received a call from the service department that Ford was willing to put in $1400.00 towards the repair even though I was technically past the warranty. I scheduled the repair with Tri- State and the work was completed. When I picked up the vehicle not only had Tri-State installed and painted the new hood but actually touched up two chips I had on the front fender at no additional charge. Both Janet and Curtis were excellent to deal with and I really appreciate them going the extra mile for me with Ford. I could not have had these repairs done without their help. I would highly recommend Apple Ford and Tri-State Collision to anyone who asks. I am certainly a customer for life now!

New Car Sale

Steve was helpful with understanding cost and providing the best possible price. He was accessible during the decision process and provided multiple options that helped with my decision. Overall great experience!

I had warranty work and some other repairs done.

Jackie Pressman was my service contact, and she was superb. She was empathetic, and worked hard to make this a pleasant experience. I felt like Apple Ford cared about me, and the repair process was seamless. I give 5 stars for my experience, and again recommend Jackie Pressman for being a great face for the dealership.

Excellent Service, As Expected

Rick Poppe provided an excellent customer experience ... We have been Apple Ford Lincoln customers since 1993 and have been most satisfied with the Sales, Service, and Product Line .........

Excellent service as usual

I have always appreciated the timeliness and excellence of the service provided by the truck technicians and Mike Ross at Apple Ford. Everything is explained fully, appointments can be made within a very workable timeframe and the quality always seems to be first rate. Couldn't be happier!

love my Flex

At least a 2014 flex had a great experience with my salesperson Phil Hamilton. He went out of his way to find the right vehicle for us . If you want someone who will work with you with honesty and integrity asked for fiim if you want someone who will work with you with honesty and integrity asked for film him !

Good service center

Excellent experience at the service center. Everything was completed in a timely manner. Check in and check out was easy. Staff was friendly and knowledgeable.

awesome service

The service manager Curtis was very helpful me today 4/21 I was having a bad morning and he Really helped me out by giving me the correct information about a warranty that I had through apple Ford and I left there very pleased with his great customer service you don't get that much anymore thanks again Curtis for all your help.

Beware

I've bought 2 cars from this dealership before, and recently attempted to buy a third. After dealing with Will and James, all I wanted to do was take a bath. I don't think I've ever dealt with such skeevy dealership employees. They tried slipping in extra fees and items hoping i wouldn't catch them, and just seemed extremely untrustworthy. Ended up purchasing my 2015 Explorer elsewhere. Sorry guys, you've lost my business.

Customer service

Apple Ford's service department has excellent customer service overall. Each time I go there to get my car worked on, everyone is wonderful and helpful. I really do appreciate great customer service.

Amazingly fast service on a busy day

I took my Ford Five Hundred in for a light change on a Saturday. Instead of making me wait hours to have it done, Curtis Ford took my car, got the light changed, and I was out in 7 minutes. Talk about service! Definitely recommend going to Apple Ford!

Great experience all around

Great dealership! Being an X plan buyer we know what we'll pay for a vehicle-so my focus is on the knowledge, professionalism and customer service qualities of the people who work at a dealership. Apple Ford is the third dealer that I've purchased from in Maryland, and will be the only one I use from this point forward. Jeff Erlich was our salesman and went above and beyond to ensure that we were provided with the necessary information for our purchase and the customer for life program. He followed up after our purchase, and never pushed additional services for us to buy. Will Malloy made sure that we received the best financing deal possible, and had us in and out quickly. Lindsey explained the optional protection plans for the car that we could purchase, and never pushed us to buy a particular option or plan. Since we bought the car in the evening we had to come back for the undercoating and exterior protection, and she made the service appointment for us and explained the loaner program. Bernie came over and welcomed us to the Apple family even before the paperwork was finalized. I will definitely purchase from Apple again and have recommended the dealership to friends.

Radio

Very satisfied with the manor in which I was treated and final result of my problem. The radio was replaced. Thank you Mike and Jackie. You have worked hard to make this a very satisfied customer.

Customer Service

Customer service was excellent at Apple Ford. The salesman was courteous and helpful. I am looking forward to getting use out of their Customer for Life program.

Wonderful customer service

Had a scheduled oil change. While waiting for my vehicle to be serviced I couldn't help but notice the consistent niceness and considerate way that David Eichhorn interacted and dealt with customers. It was very nice to witness and he really didn't notice that anyone was observing him being patient, kind and thoughtful. He was just authentically being nice. He should be commended for excellent customer service.David Eichhorn represents your company well. You are lucky to have him.Susan

Good experience but wished they would have...

Good experience but wished they would have negotiated on price. The selection of used trucks in my price range was limited. I feel that I got a good deal. The finance department forgot about me for quite a while but in the end got me a better rate than my credit union could.

Ford Fusion Purchase

Dealership service was good, inventory provided a lower price, and overall experience was good. Sales person was particularly good and not pushy. John Williams helped us and the manager made the deal we wanted to see.

Overall

I drove 600 miles round trip to get the car I wanted. I got a good deal on my trade in and was treated very well.The whole process took about 2.5 hours and I was on my way home. Very nice, clean dealership.

My buying experience

My wife and I had the best buying experience we hve ever had buying our new Truck. The people at Apple Ford bend over backwards to serve you it was wonderful thank again.

Great car buying experience

My wife and I were very pleased to be able to work with Steve Meyer, new car sales consultant at Apple Ford. Steve was very friendly and knowledgeable, easy to talk to and he answered all of our questions and guided us through the new car buying experience. We also appreciated Steve's follow up and willingness to work with us on a price. I'll contact Steve and the team at Apple Ford when it's time to purchase my next vehicle. Thank you Steve.

Diesel truck service

Mike Ross was great to work with. Without an appt, he worked my truck into the schedule and it was finished before I expected. I'll be coming back. Mike makes a word-of-mouth reputation confirmed.

Mike Ross is a true caring professional!

Traveling from out of town, my 2002 F250 suddenly was very hard to steer and it appeared that my braking capability had been compromised. Luckily, i was 1.3 miles from Apple Ford. I drove into the service department at approximately noon. A couple attendants checked on me and informed me that the diesel mechanic would be coming to talk to me. Mike Ross showed up, very professionally informed me that he had about 8 vehicles in front of me and that he may not be able to look at my truck until the next day or even a day later. I informed him that i was from out of town and that i would need a rental car. He walked me over to the rental car counter where no one was sitting and told me that he would find the person. I also informed Mike that i had to fly to Africa (military duty) on Friday and was hoping that the truck would be finished at that time. In just a short time, Mike informed me that the rental car company had no cars and they were hoping one would come in for redistribution. I asked if there was a mall close and Mike offered to drive me there. I instead decided to go sit in the lounge and wait on hopefully a rental car. In the meantime, Mike had one of his mechanics (who was also very professional and accommodating) look under the hood and discovered that a line had rusted. The mechanic said he could fix it in a couple hours. To my surprise, the mechanic did fix it. I am so thankful to have been treated this way during what i considered an emergency situation. Mike took the time to weigh the circumstances and even though he and his team were backed up with plenty of work to do, Mike and his mechanic worked me in. They should both be commended and praised for this type of behavior. These actions speak volumes on behalf of the Apple Ford business. Thanks again, Mike.

Thank You!

This is the second vehicle we have purchased from Apple and so far we are very pleased. Steve, our sales rep, was very nice and helpful. The new car seminar was also very helpful as well as a lot of things have changed with the service department and all the new electronic gadgets on the newer cars.

Great Service Department

The service department here is great. They are always friendly and go the extra mile. I was just here to get my free 7500 mile service (part of their customer for life program). While I was there I needed a couple extra things: 1) I had lost the cap to my windshield fluid reservoir and 2) I didn't have the key pad code to open my door. Most places I would have expected to get hit with charges and probably the need to make another appointment...but not at Apple Ford. Even though I had already agreed to pay for a new reservoir cap, they found mine trapped in the engine compartment while they were performing the service and didn't try to charge me for a new one. As for the door code, they could have made me pay for an appointment to hook the computer to my car, etc. Nope. One of the really friendly guys there (Dave) offered to just grab a portable computer and get the code. These two things likely saved me a lot of time and money. The car washes are always free (although I recommend asking to have them run it through twice) which is also a nice benefit.

Back Again

I returned to Apple Ford & Gary Ovelgone because I had such a positive experience purchasing my 2007 Ford Explorer. This time around, I was not sure exactly what vehicle would best fit my needs but Gary did an excellent job of presenting all the options. His extensive knowledge combined with a willingness to spend the time to thoroughly educate me on the benefits and features of several models resulted in the purchase of the perfect car for my family. He is a consummate professional and a true pleasure to deal with.

Honest, Efficient, Repeat Customer

This is the second vehicle I have bought from Ed Karn and 4th overall at Apple Ford. I have recommended Ed to my friends. I appreciate his honest, straight forward approach. I plan on to continuing buying my vehicles at Apple and I recommend Ed Karn as a quality sales person.

Thank you Gary Ovelgone

I contacted Apple Ford via the internet Web site for a particular 2014 car listed in inventory. I was mostly concerned about the price guarantee. Gary Ovelgone responded that that vehicle would not be in the price range I needed because I did not qualify for the discounts and rebates advertised. He did however suggest a 2015 model that he promised could be sold to me at the price I could not go over and he stuck to it. It was the best and most pleasant car buy I have ever made. Thanks to all of the Apple Ford people for making the experience as satisfying as could be expected. I plan to make another vehicle purchase in the near future again at Apple Ford.

Added another used vehicle to the Customer for Life plan.

I appreciate the ability to incorporate additional vehicles in our household to our current CFL Plan; it makes it more likely that our vehicles will be well maintained. Dave Eichorn was very friendly and knowledgeable as explained the initial maintenance review of the vehicle we added to the plan.

Good experience

They got me 0% financing for my new car which was nice and got me into the new car that i wanted so i could afford it

Excellent Service!

Dan Brennan is a professional sales person! The buying experience was a no brainer. I would recommend Apple Ford to anyone who is out there looking to buy a Ford vehicle.

Great Experience

My F150 front left side was noisy. Apple quickly diagnosed the problem, honored my warranty and had my truck back to me by 5PM. The service advisor, Amanda Smith, could not have been more friendly or communicative. I knew exactly what was happening throughout the day and she was a pleasure to work with.

Excellent Service

Mike Ross provided excellent service in repairing my 06 Crown Victoria, and exceeded my expectations in returning my vehicle.

The apple [ford] of my eye!

I recently purchased a Fusion Hybrid; the whole process was easy, no high pressure, the staff helpful and professional. Being a veteran of car purchasing that was not pleasant, I find Apple Ford a welcome change. We have been taking our other Fords to the dealer for service and have been pleased and decided to try purchasing a new car. Cannot begin to recommend them highly enough!!

After the Sale

Bought 70k truck said would change tailgate 2 months had to call ford to get moving now 2 weeks to install no communication with customers Rob sales manager smart remarks to me very airagent not happy with Apple Ford Had bought 2 upper end vehicles in 6 months from them would not advice anyone to buy from don't want to do what they say they will do

Excellent Service

Dan Brito and the service team were excellent! They did our state inspection and the repairs needed. We were trying to sell our car, so they took the extra time to do some detailing and run our car through the car wash to make it look great!

Most plesant service with car dealer....EVER

I've been a ford owner most all my life. My 16 y.o. Ford Explorer gave me many years of driving pleasure, but it was time for something new. I saw the suv of my dreams on the Apple website, and made a call. I spoke to Marvin Williams, Internet Sales Associate. He answered all of my questions, so I decided to test drive the vehicle. I went in not expecting to purchase a vehicle, because I wanted to check out a few other deals on Murano's. After the test drive, Mr. Williams was very through, and I felt no undue pressure to purchase. With being a previous Ford customer and all the insentives offered I felt that I was given the best deal possible, so I made my purchase on the spot.I met with Mr. Williams a few days after the purchase of my 2015 Ford Escape Titanium (fully loaded I might add!) to learn about the many features of this suv. He is very patient and through. I would suggest to anyone looking for a vehicle, who's looking for a dealer who is knowledgeable, and make you feel comfortable without undue pressure, this is the guy for you. He is friendly, helpful and efficient.

Service and check for a bad tire

Service was completed faster this time.Good job. I have my vehicles serviced here.I like the changes in the waiting area.Thank you.See you next time.

Excellent

Employees are very nice, courteous, and professional. I never have problems with my vehicle after service. Car is kept clean while being worked on. I have, so far, been explained everything that needs/has been done to my car. I feel like a valued, important customer.

First experience with service department

Mandy kept her word on timing and pricing. Truck was ready when promised. She was willing to answer questions and describe the services needed. Friendly, efficient, and helpful.

Great Service Department

Jacquelynne Pressman called me to let me know that my badge was in and we set a date. However, I called her back the next day and asked if I could just go in to get my badge done that same day and she said "No problem, come on in." I was so excited. When I got there, she let me know that there could be a wait since she was squeezing me in at the last minute. As she was dealing with another customer, Dan Brito checks me in and takes my car to get serviced . When Dan brings my car back, he had washed and vacuumed it. I was very impressed with the teamwork provided by Jacquelynne and Dan. Because of them and the service they provided, I look forward to my next service department encounter.

No Pressure Buying, Quality Product and Friendly Staff!

Marvin and the team at Apple Lincoln Ford were so helpful! There was no pressure, and they truly took the time to understand my needs. I will definitely be recommending this dealership and team to friends and family!

Good Service Dept

I purchased my Ford Escape in 2013 as a Certified PreOwned Vehicle, knowing I would have oil changes for life at this dealership. It's about 40 miles from where I live, so the more in depth maintenance, I may have to take to a more convenient dealer. However, on a recent trip to Apple Ford, there was a miscommunication regarding my appointment, and Curtis Ford, the Service Manager worked with Steve Watts, one of his colleagues to rectify and fix the situation. I was so pleased and felt well taken care of--and received more direction for future visits regarding my oil changes for life. They have a good team at Apple Ford, including the sales force, Stanley Liu, who sold me my Escape. Thank you!

Excellent experience

Everyone we dealt with went out of their way to get us in the vehicle and the price we wanted. Apple did not have the exact vehicle we wanted but found and delivered us the one we wanted within a day. Everything we asked for was taken care of immediately and everyone was friendly and helpful in doing so. The vehicle came from another dealer in the area and had a few cosmetic issues that were attended to immediately. We had dealt with Apple in the past, around 10 years ago, and we had some issues with there service department but can honestly say now that we have been dealing with them again in the past five years and they have rectified all of those issues. I highly recommend this dealer.

Service department.

My car was serviced on 12/16/14. It has 192,000 miles behind it and needs a lot of work. I go where I trust the mechanics. Jason did a good job and the Explorer runs very well. Rick, the CS agent also was very helpful. I will return for the remaining repairs.

xxxxxx experience .

Absolutely the worst experience ever . Bought a truck, 60 day later was asked to return it. Because my bank gave them wrong pay off !!!!!!!!!!!!!!!!!!!!!!!!!!!!! Then when I didn't want too one of the James's said they would repo it . The difference in pay off was $4500.00 . So I returned the truck and then one month later on car gurus I see the same exact truck for $6000 less . A very greedy and thoughtless dealership. I was given a paper temp tag and told to wait for registration in the mail. Guess the dealership didn't know they couldn't transfer tags from a truck to an SUV !!!!!!!!!!!!!

Excellent customer service across the board

We walked in and were greeted immediately. We told the salesperson that Apple Ford did not have the exact vehicle that we wanted but preferred to buy from them as they are the closest Ford dealer to us. Everyone went out of their way to assist us. They allowed us to test drive the type of vehicle we wanted and within one day they located the vehicle with the exact options and color we wanted. We walked out within a couple hours with the vehicle, price, and deal that we wanted. As repeat Ford owners, we have been dealing with Apple Fords service department for several years and can honestly say that they have gotten better and better each year. We would highly recommend Apple Ford.

New 2014 Lincoln MKS

My buying experience was wonderful start to finish. Gary, Renee, and the folks in the finance dept. exhibited the best customer service one could expect. I am truly impressed with Apple Ford/Lincoln and will be sure to share my highest regard and opinion of the dealership with my friends, family and neighbors. You are all to be commended. Thanks and hope to do more business in the future.

Strange policy on test drives and navigation system

Visited this dealership on 12/13/14 to test-drive a 2015 Ford Fusion SE AWD. The navigation system in this brand-new vehicle was off (in "transportation mode"), and the saleswoman explained that this is the dealership's new policy -- they can turn on navigation (insert the memory card) only after I buy the car. Reasons given were vague -- they don't want to get the driver distracted, etc. Of course, this is absurd, checking out the nav is one of the reasons to have a test drive. I did convince the dealer to turn the system on after we returned from the drive and check it out while idling on the lot, but it's not sufficient. I've test-driven a few other cars before this one, and this was the first time I couldn't try the nav system in action. So even if I do end up buying a Fusion, it won't be from this dealership, thank you very much. Otherwise, the salesperson (didn't remember her name) was helpful and not pushy.

Excellent experience

The process of purchase to delivery was excellent and I would recommend this dealership. The salesman was excellent and walked me through the vehicle systems and setup.

No BS

Walked in with a used car in mind, walked out with that car in no time at all. The whole team was great to work with. Got a great car at a great price. No back and forth, I would recommend Apple to anyone looking for a new or used car.

Great price excellent service

The salesman, Jeff was great to work with and made sure I got the exact truck I wanted. He was polite and keep me up to date with the progress of the purchase via phone and email. I would recommend him as well as Apple ford to anyone looking to purchase a new vehicle and I will continue to come back in the future for any vehicle needs. Thank you so much

Great Service

Just went in for a car wash (as part of the free service with purchase) and it was done quickly and my expectations were exceeded. My car was even vacuumed well.

Perfect from start to finish

Everyone at Apple that I had the pleasure of dealing with was terrific. Terrific deal on a great car. It's fun to drive again! My sincerest thanks to everyone for all their help. Brent

Heater Shield

On a four hour business trip out of town, i heard a terrible metal on metal sound out of no where. Knowing nothing about trucks, I hurried to the nearest Jiffy Lube. After a 2 minute inspection, they returned to me and explained my brake pads had been worn through and my rotors and calipers had gone bad. After explaining to me my bill would be $900, they showed me the brake pads and said " you see how worn down they are?" If I had not just had them replaced I would have for sure just agreed with them and went through with the $900 service. Jiffy Lube explained it was too dangerous to drive the remaining 100 miles to Ford to get this checked out. My intuition told me to take the chance. I drove directly to the Ford dealership with no appointment, with a fear that my truck would stop driving. I pulled into the bay, and a service tech, hopped into my car, we drove about 40ft, and he said I know what it is. 30 seconds later I had another tech under my truck and confirmed it was a problem with the heater shield. He told me he would fix it right on the spot. $3.80 and 5 minutes later, I am on my way with no terrible sounds. All I can say is thank goodness for Apple Ford Lincoln's trustworthy techs and great customer service.I believe the employees I worked with were Curtis and David, but I apologize if I am incorrect. Thank you Curtis and David!

Excellent sales experienced but disappointed with trade offe

Gary Ovelgone was great, low pressure, let me make my own decisions but was extremely knowledgable of products and processes.Was very disappointed with trade-in value offered even with the "incentive". Still purchased the new vehicle and selling the trade on my own.

Great Dealership - Highly Recommended

While I had been to Apple Ford for warranty work in the past, I had never experienced the Sales side of the Dealership. This is clearly one of the best dealerships I have worked with in 40+ years! They are extremely friendly, helpful, focused on the customer's desires and needs, and definitely not "pushy." You truly get a feeling of "family" working with Sales Team! And this is true from the receptionist, to sales personnel (Ed Karn), to finance, and customer service!

bad experience

This dealer is a joke. Sales men are dishonet. The finance manger is a ripoff. You get a quote for a car and when you go to sign the contract if you don't pay attention you will not notice it is an other price that you negotiated before. If you ask for a copie ofthe contract to take it home to study it, you will not get it. Sometimes they will even make you sign 2 contract with diferent rates and give you the car to take home and if for some reason you don't show up on time to finalize the deal and to sign the contract that you didnt even read before, they will send the higher APR contract to the bank and guess what you have to pay that car with a higher rate and there is no way of going back or cancel. BE AWARE and do not sign anything unless you read what you signing at.

Refreshing

We have been coming to Apple Ford for a number of years. We have 4 fords in the family right now. 3 were bought from Apple Ford. They make the buying process and the financing process very easy (thanks Tim) . Curtis makes the Service Department of Apple Ford above and beyond any other Ford Dealer and better than you could ask for. They stand behind their repairs and go that extra mile for their customers. They are curteous and polite. The facilities are always clean and the coffee is fresh. In todays world everything is go, go, go and Apple Ford knows that. It is refreshing to see employees who actually LIKE their jobs and it shows in their daily interaction with the customers.

Exceedingly Excellent Customer Service

I have been a customer of Apple Ford since December 2007, after purchasing my new Ford Escape, through a military program, from them. I have brought this car in for every scheduled service needed and other times when "something sounded or acted wrong." Kevin Lewis and then Donna Tipton were my service advisors and were so wonderful from a customer service perspective. However, Curtis Ford and Dan Brito have been the people, along with Oliver Fox, who welcome me and go "over and beyond" and are the role models our society should exhibit when it relates to customer service. I would like this review to be shown to the owners or Apple Ford because these employees, and the great care they give towards me, and ensure great service is done on my vehicle, deserve significant recognition. They greet me with a smile and go that "extra mile" to ensure I am a happy customer and because of them....I am ALWAYS HAPPY when I leave APPLE FORD! They are the epitome of a GREAT TEAM! Thank you...Curtis, Dan, and Oliver Fox.

Routine service

The Apple Ford Quick Lane team always works hard to get you in and out as fast as they can, and I have always received great customer service, and high quality service.

First Ford

As a prior Saturn owner, I made the choice to go with not only Ford, but Apple Ford. The purchase process was straight forward and I'm thoroughly enjoying my new car.

Second car within a year from Apple Ford

Nine months ago we purchased our first vehicle from Apple Ford. Thanks to Will Malloy the experience was so positive that we came back to Apple for another vehicle. Will was not available to help us due to his recent promotion, so he introduced us to Gary Ovelgone. Gary was a pleasure to work with, he was very patient while we decided what vehicle we wanted. Spent a lot of time but at the end of the day we left with the vehicle we wanted. No pressure sales, just excellent help and suggestions to help us decide. Overall great experience !

Excellent service

I brought my SUV in for 3 recalls. Jackie checked me in since Rick wasn't at his desk and she didn't want me to stand around waiting. This was greatly appreciated. Rick checked me out in the evening. He was very pleasant and helpful. I liked the fact that Apple washed my car for me even though it was a recall notice. I thought the service was excellent.

Bad experience

This dealer is a joke. Sales men are dishonet. The finance manger is a ripoff.You get a quote for a car and when you go to sign the contract if you don't pay attention you will not notice it is an other price that you negotiated before. If you ask for a copie ofthe contract to take it home to study it, you will not get it. Sometimes they will even make you sign 2 contract with diferent rates and give you the car to take home and if for some reason you don't show up on time to finalize the deal and to sign the contract that you didnt even read before, they will send the higher apr contract to the bank and guess what you have to pay that car with a higher rate and there is no way of going back or cancel. BE AWARE and do not sign anything unless you read what you signing at.

Good dealership with reasonable pricing

I had a very good buying experience at Apple Ford. My salesman was very patient with me, in that we had to order a truck from another dealership and also make several changes. His follow up was excellent and we eventually arrived at a great truck at a reasonable price. Management were helpful too. This is a reputable dealership with a focus on the customer.

First car I purchased from Apple Ford; won't be the last

We had an excellent experience buying our 2015 Explorer. Jeff and Phil on the sales staff were most helpful and efficient. Tim in finance got us a terrific rate. Thanks to everyone,Ken & Anne Smyth

Unprofessional salesman

My husband and I came twice to look at an SUV. On our second and final visit after it became clear we weren't going to buy a car, our salesman insulted us while his manager stood by and watched, even as we were on our way out the door. Through many condescending statements our salesman implied, on my opinion, that we were not decent people and sarcastically said "Goodbye lovely people" as we were walking out. My husband and I were appalled by the poor customer service and lack of action from the manager.

Great job.

Allie did a great job researching how to connect the lift on the back of my expedition. She really went the extra mile. I am impressed!

Great service as always

I have nothing but good things to say about Apple Ford's service department. Scheduling an appointment has been easy Pleased with every scheduled appointment for maintenance work. I most recently had some unexpected issues due to critters. They took the time to show me what happened and what they would do to fix it... Thanks especially to Steve and Bruce! Keep up the good work!

Slightly dissapointed

Having purchased multiple cars from Apple, I was a little let down this time. The actual purchasing of the car went very smoothly, however not a single person has called me to ask how the car is, or to schedule the additional items i purchased to get completed. The salesperson was outstanding, however I felt as though I was bothering everyone else that I had an interaction with. With our previous cars, there was much more of a hands on experience from everyone involved.

Never A Let Down

This visit was like all previous visits. The Quick Lane staff was very courteous and professional. Not just to me but the customers in the lounge with me. They provided very thorough explanations to its customers and along with recommendations for their issues.

Service Department is going down hill

The last year or two, the service department has been going downhill. We've scheduled appointments in advance only to have them not even start on the car that day. They have claimed there is no problem with a car we've taken in, then we get a recall/service notice 6 months later for the problem. The Quick lube hasn't been checking things they are supposed to, and either the water in the car was is really dirty or they're not actually washing the car either. I hope to see this improve, I'm starting to look for a new dealer. On the sales side they've been great to deal with, but disappointing on the service side the last year or two.

APPLE FORD BEATS ALL OTHER FORD DEALERS IN SALES & SERVICE!!

I have bought hundreds of cars/trucks for my business and personal use and Apple by far is THE BEST I have come across. Curtis Ford and Jackie Pressman in service are AWESOME!!!! Sales with James Koser, Scott Rippy and owner Chip Doetsch was VERY accommodating. Wanda Reid was AMAZING in helping me with my after sales appointments. Aftermarket with Teresa Volz was great and NO PRESSURE sales, even thought I bought all the aftermarket stuff. I drive over 1 hour from my house to Apple Ford passing a half a dozen other Ford dealers that I have tried in the past. NOTHING is like Apple Ford and Owner Chip Doetsch!!! Keep up the GREAT work!!!!!

Great service dept

Apple has gone above and beyond when it comes to vehicle service. I highly recommend them. Jackie was very helpful and provided a pleasant experience.

Great Dealer,Smooth Sales Process,Great Ammenities

Great Dealer,Smooth Sales Process,Great Ammenities

Purchasing a new 2015 Explorer

I purchased a new Explorer from Apple Ford for the 2nd time in two months. ( The 1st one was rear ended and totaled within a month of purchase. ) The salesman, Edward Doetsch , was very knowledgeable and courteous. I was in and out of the dealership in a short amount of time.I thought the price was very fair and the selection was excellent. I would do it again without hesitation. Don't change anything about your whole operation. Anthony Zoccola

Car held hostage

On 8/20/14 I dropped my car of for a routine diagnostic for $100. After receiving a repair estimate for over $3000, which included $1100 for new tires and $1050 or brakes, I made arrangements at a much cheaper auto shop because your staff refused to address my original issue until I made these purchases. Later that evening the service manager, Curtis Ford, refused to return my vehicle citing that it was unsafe and because all of the mechanics had left for the day, even though the service center was still open. I then demanded the return of my vehicle and asked if the vehicle was in the same condition it was in when I dropped it off. Mr. Ford refused to answer. Curtis then tried to force me to sign a disclaimer stating that the vehicle was unfit to be driven as a condition to take it home. Mind you, my car is registered in the state of New York and another Ford dealership had inspected the tires and brakes 3 months prior so that I could receive a New York inspection sticker, which states that my vehicle is safe for travel.After refusing to sign the disclaimer because Curtis would not guarantee that my vehicle was being returned in the same condition that it was when it was dropped off, I decided to call the police. I waited in the repair area for over an hour before a captain arrived and secured my keys. This is a criminal offense in the state of Maryland.2010 Maryland CodeCRIMINAL LAWTITLE 7 - THEFT AND RELATED CRIMESSubtitle 2 - Unlawful Use of GoodsSection 7-202 - Misappropriation by bailee. 7-202. Misappropriation by bailee. (a) Prohibited.- A bailee for hire, or a servant, agent, or employee of the bailee, may not willfully appropriate and use, or allow the appropriation and use of, any property that is the subject matter of the bailment without the consent of the owner of that property. (b) Penalty.- A person who violates this section is guilty of a misdemeanor and on conviction is subject to imprisonment not exceeding 6 months or a fine not exceeding $100 or both.

New tires!

I was pleasantly surprised when shopping around for new tires and never expected to have my Honda Pilot serviced at a Ford dealer!! Of all the places that I shopped around at, Quick Lane at Apple Ford was the cheapest and they were able to get my tires in the next day so I decided to give them a try. When I arrived early in the morning they were pretty busy, but I was quickly greeted and taken care of right away. Allan was very friendly and took care of everything for me including the mail in rebate! He explained the process and gave me a discount on the wheel alignment. After getting the car back the tires looked great. Driving home was even better as everything was perfectly aligned and balanced. Although Allan probably won't be able to get me to trade in my Honda for a Ford, at least not yet, the customer service and quality of work was excellent and I will definitely be back!

Great dealership

Verry happy with Apple ford . The salesmen were respectiful and polite I just wish the application process was a little faster. Always seems to Take forever . My wife and I highly recomed apple ford this is the familys fourth vehicle bought from Apple ford .

enjoyable and satisfied

The customer service rep (Troy Scott) was excellent. He took my order, keep me informed about the time it was talking to have my car serviced. He was charming, pleasant and knowledgeable. Could not have asked for a better experience. Lucy Pomeroy, Dayton, MD

Rip off

I took delivery of my 2014 Ford Fusion Energi Titanium on the 12th of July 2014. The Vehicle I traded in was cleaner than the one I just picked up, and I was told the reason for such a low trade in value is because they wouldn't be able to sell it. It was gone with in a week, while it still wasn't paid off. Paperwork from lease co. has to be redone, don't know why (waiting to come in mail, I'm from out of state). I love the car, but never will I go back to this Dealership

Apple Extra-Quick Lane

I made a 900AM appointment for a quick lane oil change at Apple Ford within the Customer for Life program. At 926am the oil change was finished, and there was time to do a scheduled maintenance Power Steering flush since the car was in the service bay. At 1005AM I was back in the car. Nice people, prompt and efficient service. Great job!

Excellent Quick Lane Service (Allan Schwartzman)

Allan has provided excellent service to me and my wife over the past 5-6 years in the Apple Ford Quick Lane. I recommend speaking with him with any of your service needs.

Good Customer Care By Curtis Ford...Service Manager

Our Ford 2007 Explorer was towed to the dealership needing thousands of dollars of work. We were going to have the work done somewhere else but...Curtis Ford stepped in and made us a customer for LIFE! He provided excellent customer service and provided us with a reasonable solution that included transportation for a family of 5 down to 2 cars. Thanks Curtis...see you next time.

Service

I had a very favorable visit to Apple. Great service and great personnel.

Laurie Rinck

Rick was wonderful and very helpful! He was kind enough to help a co-worker in explaining her situation....I am sure she will be by soon! I have been twice on two weeks and the service is amazing! Thank you for the shuttle too!

Allan SwartzmaQuick Lane Manager/6/24/2014 Tire replacement

Alan went above and beyond to expedite replacement of one of four MICH MXV4 tires on my '10 Taurus SHO under road hazzard warrenty at a reasonable charge and with little time wasted waiting on my part.He and all Apple Ford Service and Sales always do everything possible to keep customers happy and coming back. They exclusively service all three of our Ford vehicles and we plan to continue to buy all future Fords from Apple. It is a very large dealership but it is personal and friendly like family whenever we are there. When he sees us, Chip, the owner, always comes over and personally greets us. A business that so goes out of its way to serve it customers and its Columbia and Howard County community deserves the success Apple Ford is experiencing!Gary Hamer

Always great service!e

I purchased my vehicle from Apple Ford in 2006 and have continued to have it serviced at the same location since then. I have always had a great experience with everyone that I have dealt with whether it was Allan or Joe in the Fast Lane or Steve or any of the guys in the full service lane. The facility is clean and they take care not to mess the interior of the vehicle with grease, etc. I am always treated professionally and usually always greeted by name. The shuttle drivers that take me to/from my work location are also always courteous. I would recommend Apple Ford to everyone.

Very good service!

Our truck developed an issue over the weekend and we needed it for some urgent jobs during the week. Being short on options, we dropped it at Apple Ford's night drop on Saturday night fully expecting them not to be able to get to it until later that week. However, I received a call from Steve Watts on Monday saying they were on it. He called back and Tuesday with a status and managed to get the truck done by Wednesday noon allowing us to finish our jobs. Steve was communicative, explained clearly what the issue was and proposed a solution that made the most financial sense. He is friendly and helpful. Highly recommended!

Great vehicle, great experience.

Neville and Richard did a great job making sure I felt comfortable with my purchase and making sure I was able to work within my budget for the vehicle that I wanted. I would highly recommend your dealership, not only for the Apple Care, but also because of my experience with your sales/finance team. Thanks!

No Customer Service or Communication

I was originally told my car would be in the shop for 1-2 days and so far it's been there for 9 days. I haven't received any calls from my service advisor Donna. I still don't know when my car will be ready. I've always had to call her for updates. Getting in touch with her or anyone in the service department is almost impossible. I've left voicemails and continued to call. I've had the phone go to voicemail numerous times and also have been hung up on (which I'm hoping was a mistake). My car is less than a year old and a 2014 Ford Focus that might need a new transmission. The clutch has been fixed and there is still a vibration. Overall not a great thing to experience when you have a new car and you are paying so much each month for it. Donna told me I might need a new transmission which is very concerning and I had to call her to get that information.When I had David Eichorn as my advisor in the past he was very responsive and honest with everything that needed to be done. It's a shame I couldn't have him as my advisor again.

Great service dept...11 years experience

I have nothing but good things to say about Apple Ford's service department. My husband and I have had a few recalls between us and all repairs have been made quickly. Scheduling an appointment has been easy, there's a free shuttle available if you need it, the time for repairs has been accurate, and everyone has been so pleasant. And, most recently, my car has been returned to me after being washed. I've also had regular maintenance performed there, as has my husband....nothing negative to say about any of our experiences.

Buying a new Ford Explorer

From the moment we walked through the door the door of Apple Ford, we were treated with courtesy. I knew then that this was the dealership where I would conduct business.As a women shopping with her daughter for a new car I have experienced salesmen who have not take me seriously. As the famous line delivered by Julia Roberts, in Pretty Woman, to a saleswomen, "Mistake, big mistake!"I purchased a 2015 Explorer from Apple Ford because the Salesman, C.Vitale, was both professional and respectful. Thank you for such a positive experience!

Dan Brennan did an excellent job!

We just bought a new Fusion and Dan took over after we were having some communication issues with another salesperson. Dan had a tough situation to deal with, but he let us air out our concerns regarding what had occurred, took a step back, and then took a fresh approach to the process which result in deal getting done. I am now working with him on the possibility of another car and he is doing a good job of listening to what we are looking for and researching out options.

Alan Schwartzman is wonderful!

I highly recommend Apple Ford Quick Lane's manager,Allan Schwartzman. He is a true professional. I trust him implicitly with my car. He is not only an automotive expert, but he is an honest gentleman, as well. Thank you, Alan, for the years of great service . As long as Allen is at Apple Ford, I will take my car there to be serviced.

AWESOME CUSTOMER SERVICE AND REALLY WENT THE EXTRA MILE!!!!

After having a very unpleasant experience with Scott Rippey and Chip Doetsch a few weeks ago these guys went ABOVE AND BEYOND what I expected. These two gentleman as well as Wanda and Curtis took care of my situation with my lemon and assisted Ford in replacing my Raptor. This took place in 2 WEEKS!!!! Chip was very professional and Scott was spot on with customer service. On the last review I was totally upset and disgusted with this whole ordeal. This time Apple's staff made everything perfect. THANK YOU THANK YOU THANK YOU!!! You guys put a smile back on my face after this horrible experience. I would definitely recommend this dealership.

Service Review

Just had a service call with Apple Ford in Columbia MD. I work with Allan Schartzman in Quick Lane. He's the reason I come back for service and the reason I'll buy my next car from Apple Ford. He always treats me the same way. He looks out for me and gives me great customer service. Rare to find this in today's businesses. When Allan told me he used to own a tire store - I was not surprised. As a small business owner myself - I understand the value of good service. Once again he exceeded my expectations. Thank you Allen. Neal Holtz

Great Service, quick and at a reasonable price.

I had no idea that a 40,000 mile regularly schedule maintenance could actually only take 60 minutes! Job well done and done quickly. This is my first Ford and I had not diea that maintenance was inexpensive and quick. I am a reformed European car owner and I will never go back. thanks Apple Ford!

the service people were very profession

service was done in a timely manor, as very satisfied.

WORST CUSTOMER SERVICE EVER!!!!

Bought a 2014 Raptor that turned out to be a lemon and Ford is buying it back. Scott Rippy, sales manager, wants me to WAIT 8-12 WEEKS for a new truck, but would NOT sell me the truck they had SITTING on their lot. He stated that the lemon WAS FORDS problem and NOT APPLE FORDS problem. Apple Ford's CUSTOMER SERVICE IS NON EXISTENT!!! Scott is a TOTAL POMPUS JERK. I was at the dealership for SEVERAL MONTHS trying to get my truck fixed and told Scott to put me in the new truck, but he refused. Curtis the service manager was great while my truck was there for over 45 days out of service. Talked to Chip the owner and he was not very responsive to what I had to tell him. If you want GREAT customer service DO NOT GO TO APPLE FORD!!!!! WORST DEALER EVER!!! I own 47 Super Duties for my construction company and this will be THE last ford I buy. Called Lynne at Ford and told her about this and she said the dealer is a franchise and they are SUPPOSED to do the right thing for THEIR customers, but they can make their own decisions. Obviously Chip has NO CONTROL of his sales manager and lets him make all the decisions for the dealership. Sad to see an owner has no control of his OWN dealership. One can see who really wears the pants at that dealership and sadly its NOT THE OWNER...

Quick Lane service

I love the convenience of taking my car for oil changes and simple repairs to Quick Lane. Service staff are professional and service is timely.

Excellent Service

Wil was excellent and provided patience and wisdom dealing with us. I would recommed Wil every chance I get. Please figure out a way to speed up the process or send us somewhere to have a sode/coffee or something. Remember, old folks, like us, need to take a break. Just keep up the good work.

Great service!

I work for a state agency, every time one of our vehicles has an issue we take it directly to Steve Watts great service! Great guy! he's a huge asset to you all's team in my opinion. We are always pleased with the work done and the speedy customer service.

Great Experience at Apple Ford - Columbia, MD

Our experience at Apple Ford was superb, starting from my initial internet contact up to the point of the purchase. Justin, our salesperson, was excellent and was one reason we decided to purchase at Apple. Justin took the time to review several vehicles with us and explain their features and benefits. The entire team at Apple was great, from Justin to Gary (initial internet contact) along with the service manager, after market sales manager, and Tim in the finance office, they were just all exceptional and very polite folks to deal with. Kudos to Apple Ford in Columbia!

Great Service

Came in to have service done on my 2014 Ford Focus. Made an appointment was in and out in an hour, just lke they said when I asked how long. Love Apple Ford. This is my first Ford purchase always had a Chevrolet. never going back to Chevy's again.Love the service, and love my salesman Justin. My spouse is looking to buy a new car around Labor Day. and guess where we are going. Apple Ford. Yeahhhhhhhhhh.

Very Satisfied Customer

Rick's team took the time to test drive my Explorer and even though it was scheduled for fluids to be flushed, they found another issue that required immediate attention. Rick called and clearly communicated the problem, and a recommended solution. My vehicle was repaired and problem solved!A very good impression on my first visit to Apple Ford; thank you! If this visit was any indication of what I should expect in the future, then you have earned a customer for Life!

Great service

We were seen after our car ran over a small plastic item and punctured a tire. We were quickly seen and a new tire placed. Great experience!

Apple Ford / Michael Johnson

I was looking for a new Ford Mustang and decided to check out several Ford Dealerships in the area. I am glad to say my experience at Apple Ford was excellent. From the very beginning of the purchasing process, Michael Johnson in sales was professional, knowledgeable and personable. He gave great attention to detail to the aspects of the deal and features of the car that were important to me. I believe I received a fair deal all around. I'd recommend doing business with Michael to anyone who is in the market for a new car. Also, it was a pleasure working with Tim Colbert and Theresa Volz as well.

Customer Service

Mr. Curtis Ford provided excellent customer care! I had my car washed today and even though it was a simple task, Mr. Ford made it a fun experience! He is a great employee because he was engaging to speak with and very knowledgeable about some of the car's buttons (I couldn't figure out their purpose)! Thank you for treating your customer's on a personable level and I look forward to future services with Apple Ford!

Extremely satisfied with Apple Ford experience

My overall experience at Apple Ford was professional and welcoming. Rick took what had previously been a stressful situation with other Ford dealerships and turned it into a positive and stress free experience. I will absolutely recommend Apple Ford and return to them for any future needs with my car.

Fantastic Place