Antwerpen Nissan

Words from a happy customer

Its been a nice experience with this dealership. We got the appropriate help and found a good car what we were looking for. Mr. Mohammad Siddique was our sales person. He tried his best to help us and made sure that as a customer we were happy. All of the Nissan involved team was friendly. We really appreciate the overall experience. Thanks a lot.

Greatest car buying experience

What an experience from Scott the gm to Michael the sales associate to Scott the finance guy just a class act they really worked hard to get the deal done on my 2016 maxima sl they were more then fair on price of car and fair on my trade as well low pressure environment and really felt like a win win culture Scott

Help from a great man

Muhammad helped me get into my dream car and gave me excellent advice on budgeting and financing. I am now a very happy customer enjoying my new car. Thank you Muhammad for all your help and wisdom with my first car purchase. You guys treat your active duty military members with respect and help me as much as possible the best way you could!

Smooth Sailing at Auto Drive

My relationship with Nissan Clarksville started 15,699 miles ago when I purchased my new 2014 Nissan Murano. It started when I met Scott Steinberg (General Manager) who gave me a warm greeting and showed me the different options I had as far as buying a 2014 or 2015 new vehicle. There was never any pressure or fancy sale pitches, just courteous and sensible guidance (within reach of my budget) to make up my own mind. Service visits have had the same tone from the entire staff.They treat you like family. The captain of the ship sets the tone. I have since referred several friends to Nissan Clarksville who all received the same type of experience . Stanley B. Wilson III. Nissan Owner for Life.

Wow!!

I was amazed at the quality of service. Roy and Mohammad were wonderful. Mike B. was great. Love my Versa Note! You've won us over for life! Thank you for your help and patience when looking for the perfect car for me.

Our wonderful Nissan Versa !!!!

We bought a 2016 Nissan Versa from Dennis Bushee who was extremely helpful from start to finish with all the details of the car.We would highly recommend him to all our family and friends,He made the buying experience very easy and made us feel comfortable in our choice of this vehicle. Terry and Joe

VERY SATISFIED

I purchased my Rogue from Greg Freed. He sold me exactly what I wanted. I recommend this dealership for sales & service. I'm very happy with my car & will return to Antwerpen (& Greg) when the time comes to buy another car.

Hidden fees. Don't believe the price they tell you!

I drove an hour to this dealership to buy a used car listed at $8,300. At the very end of the process when I was all set to buy the car they show me the cost and it amounted to well over $13,000! Obviously a dealer will charge fees but to list a car at 8,300 and then charge and additional 60% of the sales price in fees is dishonest. the $5,000 in fees came from bogus charges such as nitrogen fees and a $1500 reconditioning fee. I will not go here ever again

Lies, Lies and more Lies

I called the dealership and was told the only fee besides tax and tags was the $300, but the salesman could work with me on that. I was coming an hour and forty minutes away with one sum of money only. Sounding great my wife and I arrive. We take a test drive in a smoke smelling car. The salesman agrees and says that hopefully the smell will go away in time but again he will work with us on that. The car was 9995. So thinking great he will work on the 300 and the smoke smell, our tight budget is 10000. With tax and tags maybe we can almost make it. He comes back with not only not a dollar discount, he added so much extra. There was $1695 addition restoration fee. (If that was to make the car nice, that smell would not have been there and what was the $300 for?). Anyway it came out close to $16000. This $9995 that the salesman told us there were no hidden charges turned out to be $16000. DO NOT BUY A USED CAR THERE. THERE IS AN ADDITIONAL $2000 PUT ON TOP OF EVERY USED CAR. We drove all that way for no reason. We don't even know what the other charges were that they snuck in to get it up that high, but they did.

THE ABSOLUTE BEST CAR BUYING EXPERIENCE EVER!!!

This dealership is out to change the negative image of car buying. They were nice, polite and friendly. From the very beginning all the staff at Antwerpin Nissan Clarksville treated my Wife and I like guests in their home. We mattered , they cared. They were not just trying to sell us a car but instead "earn" our business. Of course we got a great deal but more important they assisted us in getting the Murano that met and did not exceed our needs. They were sincerely interested in making sure to give us Value in our new Murano!! From the Salesperson to the Manager to the Finance guy all were extremely professional and helpful, the car was delivered perfectly detailed with a FULL tank of gas. We purchased a brand new 2016 Nissan Murano!!! Beautiful car in Pearl White with Cashmere leather interior. Before we left, our salesperson made sure we knew how to operate all the latest technology that came with the Murano we purchased. I would also like to recommend their service department and collision repair center who took care of the 2015 Nissan Rogue we owned and traded in on our new Murano.Lastly, They even called us twice after the purchase just to make sure everything was smooth with our new Murano. We will never go anywhere else for our vehicle needs. With Customer Service so hard to find these days, my Wife and I reward it with total loyalty!THANK YOU ANTWERPEN NISSAN IN CLARKSVILLE MD!!!!!!

Bait and Switch And Disrespectful

This is the worst dealership experience I've ever had!!!! DO NOT BRING YOUR KIDS THERE. From the get go I noticed something was wrong. After a while I got someone's attention, even though I set up a test drive appointment, so I took the Nissan Altima for a test drive. Then the bait and switch happened: the Altima SV was advertised for $11999 and they jacked up the price $15999 based on dealers fees. I terminated the conversation and while walking out with my wife and kid my sales person cursed. Additionally another sales agent cursed out another customer and his wife while we were walking to our car. This was a terrible experience. The salesman wore jeans and a white shirt. I believe his name was Gary but I'm not 100% sure.

Happy Camper

It had been 13 years since my last vehicle purchase and I was extremely nervous. Quency Carmon, was very professional and really listened to what I wanted. He did not pressure me and try to get me to buy something I did not want like others sales men had done that day. He took what I told him and delivered what I wanted. He made mt transaction very smooth. He went over every inch of my new Rouge to tell me how everything worked and made sure I was good before I pulled off after purchase. Antwerpen is lucky to have Quency Carmon. Because of my experience, there are 2 of my co_workers and my daughter that will be coming to purchase vehicles from Antwerpen and they want Mr. Carmon as their sales person also.

Friendly staff

Shaterra was friendly, professional, and responsive during the sales process. On subsequent visits after the sale, the staff was friendly and courteous to my wife and baby.One frustrating part of the transaction was the bed liner for my truck that was part of the negotiated sales deal. I had take it to TWO places to get it installed. One place installed the main bed liner and the dealership installed the sides.

Rude and not Polite after purchasing vehicle

Mr. Gregg Freed is the most Rude and impolite salesperson, I have come across in purchasing cars. Once you sign contract, he is not willing to help with anything else!

Completely dishonest, Waste of a Morning

Unbelievable fees that were not disclosed until the very end of the process. I even called to verify the price and the 1000 dollar cash back advertised, both which were confirmed accurate. When I arrived, was then told, due to it being on a third party site (autotrader), that they had no control over what was listed(???). As a result, they would not honor the 1000 dollar cash back. To make matter worse, they had 3,600 dollars worth of fees and taxes, of which, less than 600 were taxes/tags. They looked at me like I was crazy for thinking that 3000 dollars worth of fees was insane - because adding close to 35% of the vehicles value in fees is kosher, apparently.

Liars, sneaky, just plain awful

Just recently bought a used truck from this poor establishment, Internet price at 12999, after financing and all their xxxxxxxx fees I'll end up paying over 25000... They throw so many other fees in there u don't realize until you have signed. Not to mention I'm battling them now to uphold their end of the contract. Suppose to pay my existing car loan off its been almost a month and nothing's been done. Ignoring me and all now. Finance manager is a lying joke. People if your reading these reviews don't know what those other good reviews about but If you are reading the same complaints it's true, very sneaky dealer STAY AWAY

Horrible from the get go

First off the salesman forgot the vehicle I was coming to see for my appointment. Second, the car was parked in the mud and it was legit mud not just dirt. Third, part of the wheel well was cracked and hanging off. The salesman said the dealership would fix it....come to find out they would fix it...just charge me 1600 bucks for something that was broken before I would have even bought the vehicle. Fourth, the salesman could not get it through his head that I wasn't financing through the dealership. could not grasp the fact that I had already dealt with my bank and had a check ready to sign if we could get to the right price for the car I wanted...could not comprehend that. and last but not least I did have a trade in and the sales manager (I'm assuming that's who gives the values of trade ins) low balled me 4 Thousand dollars less than what the lowest on Kelly Blue Book said my truck was worth. even with a "fair" rating from Kelly blue book they gave me 4K less as an offer. I could understand if my car was rated as "good" or "excellent" and they gave me the "fair" rating price. but to give me 4K less than "Fair" book value.... really? come on. Horrible experience and proved to me that Antwerpen Nissan just really doesn't care about selling vehicles. Except to someone who doesn't know a thing about buying a car then they can walk all over that person, but not me. I shall easily find what im looking for somewhere else.

Great experience

Just bought a 2016 Nissan Rogue last night. My sales person, Jon Eller, was great! I am very happy with my new car, trading in my old truck, and all the people I met last night. I look forward to bring my new car in for it's free maintenance in their service area. Did I get the "internet price" , well no, but I now understand what "internet prices" are and don't blame the individual dealer for the practice. Did I get the best deal I possibly could, who knows. I don't have the time to go around to several dealers and try to cut deals. I am happy with the deal I made and that is really all that matters in the end. In the long run I am happy that the "internet price" lead me to this dealership. I had a very pleasant experience and love my new car!

Great experience

I recently purchased a used 2012 Toyota FJ Cruiser from Antwerpen Nissan, Clarksville, MD. The buying process was one of the easiest I've ever encountered. My salesman, made the whole experience seamless.

Liar

Liar!!!liar!!! The sales give us a good price and we sign the lease. When we sign the final contract with the financial department it is another higher price!!! I will never ever go to this dealer! Be careful

Almost 4k undisclosed added fees(a part from theregular fees

Text book example of false advertisement. We went there to buy a car which was about 9k. After we agreed on the price they went back to finalize the offer with the financing. (I made the mistake of not asking what the fees are, because all the dealers I've been gave me similar prices). However, here, they added 300$ Preparation, 1695$ Reconditioning, 165$ maryland state inspection, , 1095$ vehicle protection, 300$ wheel locks and 300$ nitrogen. And of course there was a 300$ dealer processing fee, 295$tags and tile and of course the sales tax. These last 3 items are the normal fees you would see in every dealer but the other 3855$ undisclosed added fees are not acceptable. After I said this they've removed some of the fees. If they would have listed the same car honestly to a higher price and asked for normal fees, I probably would ended up buying the car to the final price they offered me at the end. But I didn't and would never do business when this kind of work ethic is involved...

Are these good reviews fake? Awful experience--Shady tactics

I have a hard time believing that so many other people have had a great experience at this place. In my experience, this place is dishonest and shady and will bait you with a low price and then add ridiculous hidden fees that no other car dealerships add.I drove 2 and a half hours round trip to check out a car with 95k miles that looked like a decent deal. I assumed that the fair/low price was because the mileage was so high and I called before I drove out to make sure the car was there, and I understood that State inspection, title, taxes etc. would be additional.However, after test driving the car, they slapped me with an additional $1699 "refurbishment" fee that they apply to all used cars. They claim that this is disclosed in the small print on their website, however nowhere on the site can you find this exorbitant price disclosed, and you have to read well into the fine print to even find that they charge for a "refurbishment fee". If you read their reviews on cargurus and other sites, you can see that they use this tactic all the time. They also would not let me take the price quote with me offsite. Please save yourself the hassle before driving out to see any used cars and make them SPELL OUT what all the additional fees will be. I know they use this tactic to get unsuspecting people in there with false low prices. It is a huge disappointment to then learn that the price you saw online is a couple thousand higher PLUS even more additional taxes and dealer fees.The one gentlemen who showed me the car (Dion) was nice, however I feel like he and others are probably pressured to use these shady tactics by management. The worst part is, that had they been up front I may have still considered buying the car. But these "hidden" fees and their trickster-ish tactics make me wonder what other shady practices go on at this dealership.

My Versa Note

I had such a wonderful experience buying my 2015 Versa Note. I knew that my credit was not great and I did not have a ton of money to put down, and I needed a low monthly payment. They made the experience wonderful and I actually enjoyed myself while waiting. I would recommend this to anyone that wanted an honest and "feel good" experience.

Experience with this dealership

I purchased my first Nissan from Antwerpen Nissan Clarksville. The staff was very friendly and professional. My salesman was Wayne W. and I also meet Dennis Bushee both gentleman were great. I would like to give a special thanks to Scott Steinburg for all his help. Scott made my overall experience excellent. I couldn't be happier with my purchase. I will recommend Antwerpen Nissan to others.

Business Ethics

I was shocked that this dealer would make an offer and then change the offer. They supplied a feeble excuse that Edmunds.com made an error - for me a huge error. It was clear on their offer that Freight was included, but no, they say that it isn't.... It's an Edmunds.com error. Not my error.Be honorable. Bait and switch....

Fantastic Car Buying Experience

I purchased my first Nissan from Antwerpen Nissan Clarksville recently and couldn't be happier. Both sales and management were extremely accommodating and I felt no pressure to buy before I was ready. I would/will definitely recommend them to my friends, family and anyone else looking to purchase a vehicle.

love my 13

Wanting. Let me leave wit out gettin my car n low Apr rate

cars review

This was my first time getting a new car the customer service was great and everyone was willing to help even done it was on a late Sunday evening, everyone was still eager to help even that late.

I love these guys

Great Guys, Good Experience. I will not go anywhere else.

AWESOME SERVICE

I was very pleased with the service from start to finish! It didn't take long and I drove away very satisfied. I recommend this dealership to anyone looking for a new or used vehicle by a company that cares.

Mike is Great....Finance Dept No 1

Quick casual ....no pressure helpful........Great all around....Best Customer service

Great Service, Great Price

I had a great customer service experience with Antwerpen in Clarksville, MD. They were able to be patient as I went through the negotiation process and in the end they held true to their word and beat the competitors price. When I went to conduct business at their location I was greeted by everyone when they walked through the door and was assisted right away. I had my pregnant wife with me and they made sure she was as comfortable as possible. They did everything I asked and they held true to everything we discussed over the phone. I do recommend speaking with Mike or Jeff as those were the salesman I interacted with the most. It has been a month since I bought this car and they held true to their word to follow-up with me to make sure everything is going well and to remember that they are here if I need anything.

Best Service Quick work with you....no pressure

Mike was great .....finance got a good rate .....got the car I wanted...Excellent service

Great all around experience

I had a wonderful experience here and would recommend them to everyone I know. The sales people were amazing and so were the managers. I received the car I wanted at an incredible prize. There was no hassle what so ever!!

great service n helpful with kids

they were simply excellent trying to buy two vehicles with 3 kids was not the easiest process and they Made it very easy on us

Great service Quick and helpful

Mike was great ...went in for a specific car...walk out with same car....finance department was great and got me a great rate....thxs all the way around.

GREAT SERVICE QUICK HELPFUL

MIKE WAS GREAT....QUICK HELPFUL....LOVED THE FINANCE.............GREAT RATE...THXS FOR ALL THE HELP............................

Great Experience

Spoke to a salesman before going into the dealership, told him I would be in later in the day to test drive a Rogue. He called me while I was on my way to ask what features I was looking for. He said he would get one ready for me to test drive so I wouldn't have to wait. When I got there, it was ready and instantly we were off. Salesman was quite knowledgeable and left no information out. The car was great and would have been a great choice for anyone. But when we walked into the showroom, I fell in love with a Juke Nismo. The salesman set me up with a test drive in an instant. I was sold after that. I was expecting to spend alot of time filling out paperwork and fussing about price, but that never happened. The salesman, manager and financing manager made the process effortless. I have reccommended this dealership to my friends and co-workers. The experience was great and my car is the best. I am loving it. I will definately go back when we are ready to trade our other car.

Great customer service

I was originally there for collision repair and when my car was totaled they were able to quickly assist me in the purchase of another. This is my second purchase at this location and while my first sales person is no longer there, they quickly found another that was knowledgable and recommended the best car for my needs. The service process was thoroughly explained which made me choose to start going there instead of another location, even for an oil change.

over all reveiw of purchase

I was met by a friendly staff and directed to a sale person very knowledgeable in the GTR that I was interested in purchasing. Both Mike and Scott were very professional in there negotiation of the purchase and delivery of the car. Very happy with all aspects of the purchase and delivery process. Also the F&I guy made paying for the car a breeze and did not try to do and high pressure sales job on any extras. Thanks to all. Dan

Great experience!!!

Salesman was extremely helpful and even gave me a tour of the facility. Lots of inventory at great prices. Friendly staff. Great experience.

A Great Buying Experience

From the beginning to the end, I have been extremely impressed by Antwerpen Nissan Dealership. Very professional and not gimmicky in its sales approach. They did not try to beat me over my head to get me to buy and they respected my time, which is very rare in that business! Their follow up is exemplary and you feel like you made a good decision without the buyers remorse syndrome. I recommend this dealership to anyone and I look forward to my next purchase from it. Don Dillingham 3/28/14

Great customer service

I had an amazing experience here. Everyone was extremely helpful. And I got the car I wanted at a great price. I would recommend it her to everyone

Great car buying experience !!!!

I had the best car buying experience of my life and I have bought many cars.the sales manager Mike Williams went above and beyond to make my car buying experience a great and enjoyable time.

No knowledge sales guys !!!

So i get in touch with the internet sales rep and he keeps following up till i land there. I land there and he immediately switches to some other custoomer. The guy with whom i was dealing had no idea what specials were going on, believe me, i had to take this guy threee times to the car to show him the sticker price :0 Am i the rep or the customer. Then he takes my car for appraisal and gives me a number which i just cant stop laughing. He thought this was my first time. I give him my numbers. He has no idea where i am coming from. I show him online, all the prices, tag and taxes.Finally a number and he has no idea what to say. And i had doubts whether to buy here or not:) :) Bye bye.

I had a great experience at Antwerpen today thanks to...

I had a great experience at Antwerpen today thanks to Mike Hastings. He understood my needs and what I could afford and was able to get me the best deal possible with the opportunity to repair my credit. This would not have been possible without their help. I was treated with a great deal of kindness and professionalism which I greatly appreciated. I would recommend this dealership to my friends and I plan on being a repeat customer.

Poor service

Poor PR service consisting of incomparable discounts and no information about the real discounts! This service is consistent with lack of profecialism! The profecinals demonstrated ignorance regarding questions where to park and to wait until found a representative! The professional was a nice guy , but with lack of knowledge about the internet posted models!

I was browsing online one night and came across their...

I was browsing online one night and came across their website. I noticed a 2014 Pathfinder that caught my eye and it was priced at the internet price that was a little over $8,000 off of sticker price. I immediately had my wife call the dealer. We talked to Greg and asked what was included in that big discount. He told her that it included some rebate's that we probably wouldn't qualify for like the Military and college graduate which is understandable. I figured well so maybe that will knock it back to a $7,000 dollar discount since them two rebates aren't very big dollar amounts maybe $500 a piece. Greg told my wife that no matter what the price says this dealership can work around that and get you where you want to be. Everything sounded great. Got to the dealership around 5:30pm on November 15th. We talked to Greg saw the car test drove it and filled out paper work. Came to the sales manager he's talking to my wife and comes back with this astronomical payment of close to $600 a month. Yeah right!. That $8,000 dollar internet price was a load of BULL S**T!. Turns out it's only a $1,700 rebate on the Pathfinder and all that other discount is just for shits and giggles to get you into the dealership so they can lowball you. I would never recommend this dealer to anyone.

I was in interested in purchasing a new Armada. I logged...

I was in interested in purchasing a new Armada. I logged in to the dealership web site Saturday. I then called a short time after and spoke with a salesman Robert Thompson. We discussed the car and then price. He talked with his manager and called me back with the their best number. I accepted it and started working through the process. I talked with their finance dept on Monday am and sent them everything they needed and more. I later find out that they wouldn't honor the price that was quoted days earlier. A manager got involved and told me he would get to the bottom of it and call me back with a remedy. He called me back in a five minutes to tell me the car was sold this morning and he had not interest in offering any options.I have purchased a number of cars over the years. Rather than waste time with this shady operation just RUN. if the sales team operates this way I could only imagine how the service dept works.Find a Nissan dealer who's word is good and that you can trust.

First let me start by saying that I have purchased five...

First let me start by saying that I have purchased five Nissans since Antwerpen opened in Clarksville and have had all of them serviced there as well. In addition to my purchases, I have also recommended Antwerpen Nissan to family and friends. I am writing this review based on my experiences and I do not have ANY family or friends working in the car business. I felt compelled to write this review after reading the other negative reviews here. This review is based on my most recent purchased, last Friday, October 18th.All of these new car/truck purchases have taken place with no issues. This is not to say that some back and forth did not happen. When you have a trade-in or rebates to account for in the pricing this happens. Like others I have an issue sometimes with what rebates and/or incentives are included in Internet Price being shown, but realize that they must follow what the competition is doing or simply list the MSRP. I prefer to see some type of pricing, instead of the Call Us or MSRP pricing alone.The Salesperson I have used on most of these purchases is Mike Hastings. Mike has been great over the years and has taken great effort to help in getting the best deal for me. While I have used Mike most of the time, I also have to say that each person I come in contact with at the dealership is friendly and they want to make sure I am happy. Even the other salespeople, while they did not make the deal, they still congratulate me on my purchase.As far as purchasing, most of the time I have found what I was looking for in stock. However, on this latest occasion I had a particular color in mind (interior and exterior) which was not in stock. Mike got with the General Sales Manager Scott Steinberg who was great in finding and securing the car I wanted. Because of the late hour, they went the next day and picked up the vehicle (in Deleware).In closing I can only say THANKS to Antwerpen for all the years of great service. My only suggestion to anyone who is purchasing a vehicle from them and feel they have an issue is to contact Scott Steinberg General Sales Manager. Scott is great and I am sure he will be able to take care of any reasonable issue you may have.

Internet offers

Emailed and called numerous times to get actual pricing knowing the Internet pricing is a teaser rate. I made it clear that if the deal was reasonable I would fly out from California to purchase a 2013 Rogue. They NEVER gave me a price. I wouldn't do business with them even if they sent me the offer in writing.

Imani was patient and helpful in finding the car I...

Imani was patient and helpful in finding the car I wanted. He gave me a tour of the facility after my purchase and even introduced me to the service manager to set an appointment for my first service.

I will give it a zero star....beware...I whish I read the...

I will give it a zero star....beware...I whish I read the reviews before I went there.Shady practices, they didn't want to sell me a new Nissan rogue because I wanted to put large down payment (who doesn't want to take down payments, usually it's the other way around, they said they are making their money in the financing and wanted to charge me a very high APR even if I had excellent credit score!!! ), they lied about the prices, didn't Include the graduate rebate even after sending them my transcript, They don't let you walk out with their estimate paper (cause they are trying to hide something)!!! Everyone is throwing prices at you and see if they stick, I was quoted $499 for lifetime oil change, then $299 by someone else, then $199 by an other one, if you don't watch the they will steal from you, they are bunch of crooks, and thugs from sales, to the financial managers, to the floor supervisor. I have opened a case with Nissan HQ, if they don't follow up I will never by a Nissan. these guys are a disgrace to any brand they represent! Save yourselves the time, the frustration to have to deal with these con artists and swindlers. Again I can't worn you enough ...BEWARE BEWARE BEWARE!

Imani was very persistent with following up on my...

Imani was very persistent with following up on my requests and I felt he was trustworthy. He did a great job answering all of my questions and making sure I had a pleasant and easy transaction.

I have been coming to this dealership for service for...

I have been coming to this dealership for service for eight years now, even though I bought my car elsewhere. I wouldnt even think of going anywhere else for service now. (I tried that once for a cheaper price on a routine oil change big mistake.) This dealership has the best service department that Ive ever experienced. Everyone that I have ever dealt with here has been very professional and extremely knowledgeable. The facility is clean, bright, and has a lovely waiting room. From the service manager to the service advisors to the shuttle drivers and cashiers, these people seem to care about you and seem really happy to be doing their jobs. I remember walking out numerous times thinking to myself, This place has a really winning business model. Not only that, but they have very good techs who always seem to get it right the first time. I am also really pleased that they offer free car washes (upon request) with any service, and they have a new rewards card that has numerous perks in addition to money back for use at my next visit. All the staff are wonderful, but the people I have the most contact with are also my favorites: Brady Wise, P. J. Domenicus, and Suzanne Steinfeldt.

I had the best car buying experience at Antwerpen Nissan...

I had the best car buying experience at Antwerpen Nissan Clarksville. Imani and Scott made buying a new car actually enjoyable! Everyone was extremely helpful. I drove out of this dealership feeling wonderful about my purchase. I would refer anyone to visit Antwerpen Nissan. And Imani, I am glad you are no longer afraid of the "Small World" attraction at Disney World :)

Excellent service from the sales manager Scott and his...

Excellent service from the sales manager Scott and his team. They were friendly, cordial, fair and answered all my questions. Plus who can say no to free coffee :)

the change up

I came to purchase a new-used Altima 2013 SV model. The manager put together some numbers...I inturn gave the numbers to my bank to get ready to purchase. I had positive equity because my vehicle was worth more than the vehicle I was buying from Antwerpen nissan. Once I returned to the dealer and showed the numbers that they(Antwerpen Nissan) gave me.....the manager wouldn't honor their own numbers. The dealer would have had to cut me a check for the difference between my car the higher number.....and their car the lowest price.The manager said he couldn't do the deal like that.They (dealers) are quick to pile on negative equity,but when you have positive equity in this case it was a problem. The manager kept saying why don't you finance with us and where is the title. My bank was going to give them a letter of gaurantee in-lieu of the title inwhich they would mail to the dealer.I called several times after the transaction fell apart and no one would pick up the phone. Terrible customer service as far as I'm concerned would never go back.

Imani was an excellent, friendly, and patient employee. I...

Imani was an excellent, friendly, and patient employee. I am not sure if it was because my car traded in was in bad shape, but the friendliness from others was uncomfortable. Regardless, all employees were still very professional to be fair. The prices were explained, but fees and pricing of different models of cars still didn't seem to make sense. I ended up getting the SL for a better deal than the lower model, so I left happy. That whole pricing inconsistency made me raise an eyebrow if it was because my old vehicle traded in was r-title, but as the ad said, $5000 trade in guaranty. The greatest perk was the different state tax done right there and my tags and title done right there; how convenient! All in all, great experience.

Mike went out of his way to make this a smooth process...

Mike went out of his way to make this a smooth process for my father. Explained the features of the truck and was willing to work toward a fair price for the vehicle. In addition, Scott (finance) fully explained warranties and quickly processed the deal with a great attitude.

I have been in on more than one occasion to get basic...

I have been in on more than one occasion to get basic service performed (oil, 30k tune-up) and have left feeling like I was an afterthought. I didn't feel like the oil changes were done promptly, even with scheduled appointments. I had to call and check up on my service more than two hours after the promised time for the 30k tune-up and after pick up my "multi-point inspection" looked like someone just said yes to every option, and doubted that they even did anything to my car.

Dennis was very helpful answering all our questions about...

Dennis was very helpful answering all our questions about the Juke and accommodating multiple test drives. Scott got us through all the paperwork in a timely manner. Great experience from beginning to end. This is my third Nissan but first purchase at this dealer, I will recommend it to anyone interested in a Nissan. Thanks for all your help.Beth

DO NOT GO HERE! If you want a Nissan go to any other one...

DO NOT GO HERE! If you want a Nissan go to any other one but this one. The Sales reps lie to you and ruin your credit by running it many times. My credit was ran 3 times (hard hits) when the sales rep Dennis Kane said they only ran a soft hit so nothing would be bad on my credit. Also they do not work with you on prices at all. They will argue with you and tell you youre getting a good deal and you should take it. Then the Manager Mike Williams is a jerk, he tried to tell me I should be happy to save $15 a month on a 2012. They are all RUDE people over there! And they are all liars. They have a C- with the BBB. DO NOT GO!

From the minute we walked onto the lot, Imani, and...

From the minute we walked onto the lot, Imani, and everyone that we talked to was very helpful. Imani was a gentleman, very friendly, and went out of his way to get us exactly what we were looking for. You have a great employee there.

Dishonest and rude

Had my final price from another dealer and then called the sales person at Antwerpen to see if they can beat the price. He was told by the manager that they are willing to do so. When I got there... The manager offered me the exact same price as other dealer previously offered me. When I mentioned the fact that I drove all the way here because you told be that you will beat the price, I was faced with Scott's extremely rude attitude. He even raised his voice. Needless to say, a nasty report will go out to as highest authority as it can go on him this horrible business place.

Had my final price from another dealer and then called...

Had my final price from another dealer and then called the sales person at Antwerpen to see if they can beat the price. He was told by the manager that they are willing to do so. When I got there... The manager offered me the exact same price as other dealer previously offered me. When I mentioned the fact that I drove all the way here because you told be that you will beat the price, I was faced with Scott's extremely rude attitude. He even raised his voice. Needless to say, a nasty report will go out to as highest authority as it can go on him this horrible business place.

I had a wonderful experience at Antwerpen from beginning...

I had a wonderful experience at Antwerpen from beginning to end. The staff is very customer satisfaction conscious, and were very attentive to my specific wants and needs in a new vehicle. I am a loyal Nissan customer and the staff at Antwerpen has ensured that my allegiance to Nissan is unlikely to change any time in the near future. I love my new Altima and will recommend Antwerpen to anyone I know of who is looking to purchase a car.

piece of advise: DO YOUR HOMEWORK to know what your...

piece of advise: DO YOUR HOMEWORK to know what your credit score if you plan to financing before walking in a dealership and don't forget to check for its ratings.That's way you will not be fooling around. And if you plan to have your personal loan to pay it off, have the check on hand when you visit the dealer. I regretted that I did not come to this site earlier so I would not have such a bad experience at this dealer. I could have bought my 1st car at the dealer has much HIGHER RATING than Anwerpent, and it is only minutes away from my house. The salesman was very helpful and knowledgeable but the financing people were very rude.I came for a test drive but they forced me to sign the contract at 10pm-made sure that I would not not walk out there empty handed. They wanted to sell so badly that they didn't really care if you are happy with the transaction or not. They only focused whether they could sell the car, sell the interest point as high as possible so they could earn as much commission as possible. They don't really care who you really are.I read other reviews and realized that they use the same sales static to every single customer who walks in to their dealer. I just wished I knew better.SO LISTEN TO ME: IF YOU WANT TO AVOID HASSLE PURCHASING A NEW CAR, DO NOT COME TO THIS DEALER. Look at the ratings, they tell you straight forward. I will not come back to this dealer nor recommend or to have my warranty service done.

Excellent Customer Service!!!

My sales rep was fantastic! I brought my Maxima in for an oil change and was browsing the inventory when I saw the new 2013 Nissan Altima. I was impressed to say the least. The folks in the sales and service department are great. I traded my Maxima and leased my new Altima. The entire process was easy and I got a great deal without a bunch of haggling. 5 stars to Antwerpen, Jack really does say yes!!!

I kim thornton came to nissan in clarksville and my car...

I kim thornton came to nissan in clarksville and my car salesmen Ben Nathanson was awesome he was very patient he answer ever question I ask him. Ben took me out to look at as many cars on the lot several times I ask him if I was not sure about any thing and Ben would find the answer for me. Allison she is so awesome she was very helful, patient, understanding and she went above and beyond to make the customer happy. I kim Thornton will recommend any one to nissan in clarksville. The team is a awesome and the best thank you so much Ben and Allison.

Just a note of thanks to Antwerpen Nissan in Clarksville:...

Just a note of thanks to Antwerpen Nissan in Clarksville:My new found family of Antwerpen Nissan in Clarksville and Nissan Inc made me believe that selling cars is second making a friend and customer loyalty is FIRST. I initially visited Antwerpen of Clarksville with the intentions of purchasing a used vehicle. I do not have great credit and I believed truly with my financial background made me hopeless. As the commercial says "Jack says YES" Jack said YES... Antwerpin put me in a brand new Nissan Altima and Nissan financed me. What more could I have asked for. The entire team from Mike (sales manager), Ben (salesman), Allison and Susan (Queen's of Financing) I was truly blessed to have had an amazing team of courteous, professional, friendly and respectable folks assisting me. The experience was awesome and the customer service "exceeded" my expectation. I say this from the bottom of my heart THANK YOU so much for helping me purchase my very first vehicle and making me feel more than just a customer. You all have a special place in my heart and I look forward to more purchases in the future. Sincerely yoursKadija "One happy customer and now loyal friend"

This review is written as accurately as possible: I...

This review is written as accurately as possible:I took a visit to Antwerpen Nissan, greeted by friendly sales person(s). He showed me around, asked me what I was looking for, and after seeing that I brought a paper with me, asked me if he WILL match or beat any competitor's pricing. I sat down, showed him the few pieces of quotes emailed to me by various dealers, and he was confident to earn my business. We talked numbers, asked me repeatedly what he can do to make me a happy customer. He ran some numbers, talked with the manager on duty, and told me that he can match the pricing at the very least, with the color of my choosing. I told him I was offered $500 off on a different dealership, and if he gave it to me, I was going to buy later that evening, no questions asked. He tells me to wait, and goes back to talk with his manager.About 30 minutes later, I am greeted by a totally different person, this person claiming to be the Sales Manager of the dealership. He tells me to step into his office and talk over details. Next thing I know, he is saying that price I was offered by the other dealerships are not possible in any way, and printed out what seemed to be their "invoice" price, which was about $4000 above the total out the cost quoted by the other dealership, and he was not including any tax, tags, fees, etc... Of course, I already did my homework before coming here, and knew what the actual dealership invoice price is, which was not even near what he told me to be his. I already knew that he was straight up lying to my face, but I did not show it, as I wanted to see their true nature as a dealership. I replied to him that I have already spoke in person with the other dealers, and they were all true to their word regarding the "out the door" pricing they gave me, and he took my copy of the quotes, brought it near the team members of that dealership just sitting and chatting in a corner, and started laughing historically at the paper, getting the other employees to laugh with him. I stared at him in disbelief as I never thought customer service would never be that bad, but it happened. Although they made light of me and took me as a fool, I simply put on a smile, and left the dealership.Not only did the team there lie about beating any price and wanting to do everything they can to earn my business, they took me as a fool, and mocked me in order get me to believe their words were true. Little did they know that, that sort of psychological conditioning only works on simpletons. This is a very accurate depiction of the events that occurred today at the dealership, and would advise potential buyers from visiting this dealership to avoid such mockery and deceit.

This team are "hard workers" and do make your...

This team are "hard workers" and do make your dreams come true with a great auto and "awesome" pricing. Will visit them again and highly recommend this dealership.

Avoiding Antwerpen Nissan At All Cost There can be a...

Avoiding Antwerpen Nissan At All CostThere can be a lot longer story in describing how the consumer has been badly treated. But given the following brief timeline of major actions, you should already be able to tell how much frustration and time the consumer has experienced and contributed. I recommend any one who wants a smooth & pleasant purchasing experience should not go there.Jan 10, 2011: I (the consumer) negotiated a discount and bought a new car - Nissan Versa 2011 from Antwerpen Nissan (the dealer).One Month Later: dealers sales representative Jack Gueye and sales manager Mike Hastings refused to recognize the dealer discount is ever valid, but categorize it as unpaid downpayment and ask the consumer to pay more. Been refused, they froze the consumers permanent license tag and forced consumers temporary tag to expire.May 6, 2011: Dealers Accounting Department cancelled the consumers already paid service contract. The consumer disagreed and filed complaint to Best Business Bureau of Great Maryland. July 14, 2011: The dealer did not respond back to the consumers rebuttal and the offer to mediate. The case closed unresolved.Oct. 11, 2011: The consumer hired lawyer to send out a demand letter. The dealer replied but refuses to commit any mistake. They even stated false reasons to try to rationalize their overcharge. Jan. 10, 2012: Marked the anniversary of this frustrating Nissan dealer-dealing experience, the consumer will restart seeking more legal helps.

I had a very positive experience at Antwerpen Nissan. I...

I had a very positive experience at Antwerpen Nissan. I originally went there to see a used Sentra, but it wasn't what I wanted. Mike Hastings mentioned that prices on new Sentras were reasonable and priced one out for me. He gave me a price that I thought was fair, but I took a week to fully research it and compare it to offers from other dealers. Mike's price was the best I got, and he matched an offer I had on a trade-in. When I finally went to the dealership to do the paperwork, I steeled myself for what I was sure would be long waits and high-pressure tactics to buy additional items. (When I had bought from another Antwerpen dealership 9 years earlier, the actual purchase experience had been lengthy and less than pleasant.) There was none of that. We were in and out of the dealership in less than two hours, and that included the trade-in transaction as well as the new purchase paperwork. There were no high-pressure tactics - just a really pleasant overall experience. (I actually ended up walking out with a nicer car than I had planned, but that wasn't due to pressure - it was because the car was for my father and he changed his mind at the last minute. Mike was very patient and gave us a similarly fair price on the nicer car.)

Just went in to browse looking at a mid-size SUV for my...

Just went in to browse looking at a mid-size SUV for my daughter. A sales rep was gratious enough to show me each model, explain the different equipment levels within model and demonstrate all the bells and whistles. I told her up front my interest was just casual but she was extremely helpful with no high pressure sales tactics. A very pleasant experience.She is one of the most beautiful women I've ever had the pleasure of meeting. When I'm ready to buy you can bet I'll be back. Might not wait that long.

Overall My experience is this group of new car agents and...

Overall My experience is this group of new car agents and mangers are not truthful and there contractual paper work is set up to fool the customer into believeing he is in control. I can get into a whole lot of details but if you would like less hassels with your purchase, stay away.

I've bought a lot of cars in my life, but this was the...

I've bought a lot of cars in my life, but this was the best experience that I have had. First, I never felt like I was being pressured or hounded to commit. Secondly, I was able to take my time and test drive several cars and they seemed happy to accommodate me. When I finally decided to buy (Sentra), and this was huge to me, I didn't have to deal with that game dealers always seem to play. You know the one -- "Let me talk to my manager" and then the salesman disappears for hours at a time. None of that at all. Negotiating was done right in front of me and was absolutely transparent. We agreed to a price and an amount for my trade and, when it was time to sign, the price was as we agreed; not a nickle over! When it was time to sign the papers, it was a pleasant experience. My wife and I were able to relax and have a cold drink while the documents were prepared. I didn't have to sit and watch the process like I have before. Everything was ready for us when we walked into the finance office. I was waiting for the up sell, where they try to get you to buy all those extra add-ons. Didn't happen. I was offered Gap Insurance and an extended warranty, all low key. I declined both and that was the end of the discussion.Great experience, wonderful attitude of the sales staff, and very efficient processing the deal. I would definitely shop here again.

I went to Antwerpen just to shop around. I ended up...

I went to Antwerpen just to shop around. I ended up leaving with a brand new 2011 Versa. The finance department is excellent and does everything they can to help you! My sales man did everything to make sure that I didn't leave until I was happy! My overall experience here was defiantly one to brag about and in the future I will be a returning customer!

We bought 2 cars toward the end of April. We got good...

We bought 2 cars toward the end of April. We got good prices on them; my boyfriend didn't pay anything down on his Sentra & I got an Xterra. I think we got a pretty good deal as we got 2 cars. My boyfriend had a dent (divot) in the Sentra bumper & the dealership fixed it right when we got it (FOC.) They also agreed to let us have our trusted mechanic check out the cars before we bought them. Our mechanic gave the Sentra a clean "bill of health" & the things he recommended for the Xterra were fixed quickly by the dealership -- that even included a timing belt! While the cars were in the shop, we got to drive the service manager's dealer car -- so that was nice! All, in all, it was a good experience & I'd recommend Antwerpen to people looking to buy.

Our experience with this dealership started out ok. The...

Our experience with this dealership started out ok. The salesman we were working with was friendly and made us feel comfortable about buying there. The staff stayed open a little late to give us time to consider their offer and fill out paperwork. It was not until the sales manager got involved that things started going downhill.He was pushy and condescending. He stretched the truth at time and outright lied to us at others. When, because of the research we had done, we were able to call him on his dishonesty he played dumb and attempted to redirect the conversation.When we ultimately decided to take our business to another dealership with a better offer the sales manager stormed out after us and actually started *yelling* at us. We were shocked as we drove away by his disrespect and petulance. Later he called, again playing dumb and downplaying his misbehavior, and actually apologizing

The price listed online is $2000 lower than the price...

The price listed online is $2000 lower than the price you'll actually pay. I was pointed to a line of 'disclaimer' so somehow they think it's ok to lie to people. I bought many cars before, and this is the worst dealer I've ever seen. They are not honest people. They insulted me and say that I don't deserve a government discount because I don't bear arms. They don't know what I do for a living, and I don't need to tell them. They charged $400 more than the price agreed on. It took 5 hours to buy a car even though I have worked this through the emails. There was a concern with the tire pressure. I was told it'll go away, but two tires blew up on the highway a week later, and I had to wait for 1 hour for a tow truck. It was during rush hour so it was not safe. All the expenses ended up being on me. They could not fix the tires for a few days and they would not give me a rental car. I went else where because I didn't trust their abilities. I understand now why on a Saturday, there was no customer when I was there. I complained to the company but not one person responded.I think if you're looking for a new car, the price you'll pay here is not better than car max. They will lie to you to get you in the door. They also will high pressure you for a sale and will not let you leave. I also think the customer service and the business practice there should make you think twice about buying a car from them.

I agree with the other raters! I was all set to buy my...

I agree with the other raters! I was all set to buy my car here today. I had a great salesperson but when the sales manager came over. It was different after he introduced himself. He first started off "Why do you think your trade is worth that much?" I knew it was going down hill and then he got offended when I got my calculator out and then a lady came in to get the sales manager. He walks out and was like "what can we do to get this deal done today?". He tried embarrassing me over the intercom "My name and my car is over here" because I walked out. He also was like "Don't judge me". What a loser, can not handle his job! I would not recommend using them because no one ever should raise there voice at customers. He wouldn't let me talk and that is when I said "Listen to me" and he lost it. Poor management and not much inventory.

My experience with Antwerpen Nissan(Clarksville) was...

My experience with Antwerpen Nissan(Clarksville) was extremely positive from start to finish. From Mike Hastings inquiring about my on-line search for a Murano to Mike Allmon's closing the deal, I was extremely impressed, let alone pleased. Their combined professionalism was unmatched as I was dealing with 4 other Nissan dealerships while searching for this new Murano. Mike and Mike simply blew their competition away. When I found out that it was going to be difficult to track down the exact 2010 Murano LE I was looking for, Mike Allmon did not flinch. He found the car that matched my desired specifications all the way from the car's color, interior color, heated seats, down to the ABSENCE of a Navigation system (Murano LE's typically have the Navigation system as a "standard" feature). To top it off, I needed the car the week of Christmas in order to surprise my wife on Christmas morning!!! Mike Hastings made the trip to New Jersey, delivered the car to me and again, I cannot express the amount of professionalism he exhibited. I constantly felt he had my best interests at heart because he was so sincere and polite. Mike and Mike truly helped make my Holiday Season one my family will always remember.Upon our last visit to drop off our trade-in, Mike Hastings further went on to give my wife a "tutorial" about everything the new car offered. We're talking Mike and Mike spending close to an hour after closing making sure my wife and I were satisfied. That speaks volumes about customer service, for sure. The entire staff, especially the Financing Dept., made the visits easy and comfortable. Mike Allmon never wavered or gave me a false sense of hope concerning the deal. He was straight forward, honest an hardworking. He didn't play games. He definitely knew that time is precious and for that, I give him a lot of respect.This response was extremely easy to write. Mike Hastings and Mike Allmon were a perfect team; patient with a new car buyer and persistent in making sure I was satisfied. Again, their professionalism and dedication to my purchase was impressive.

This was my first "NEW" car purchase. I went there alone...

This was my first "NEW" car purchase. I went there alone the first time. The sales person I had is Julie. She is friendly, warm, had knowlege about the cars she showed me and was patient. I had some trouble making up my mind. Because I had never had credit before, I needed a co-signer. I came back the next day with my dad. Not only did I leave in my new Sentra, I had a payment I could afford at a decent interest rate.

I had a TERRIBLE time buying my car at Antwerpen Nissan...

I had a TERRIBLE time buying my car at Antwerpen Nissan in Clarksville, MD. I was given a quote and took the night to think on it; I called the next morning to say I wanted the car and when I went in, they changed the interest rate. I was about to walk out and they figured out another way to get my payment back to what they originally told me it would be. My loan was never processed until after my first payment was due. I bought my car July 9, 2009; my temporary plates expire September 8, 2009. It is September 2, 2009 and I have yet to receive anything in the mail about my permanent license plates. Antwerpen is extremely disorganized and I am very displeased at the way my purchase was handled. You would think they had never sold a car before! I never want to go back there and would not recommend that anyone go there to buy a car.

Ok, so here it goes: My husband and I were looking for a...

Ok, so here it goes: My husband and I were looking for a vehicle, specifically a 2009 Nissan Altima. We had contacted them and they promised they would get us in one and on the road for less that $19,000. With that in mind, we drove down there that day. When we arrived they were quick to show us the vehicle, which we adored. However, they were also interested in us seeing this "top of the line" 2008 model with all the "bells and whistles." When I further questioned what that meant, they said that the 2009 model didn't have intermittent windshield wipers (which in reality is a standard feature and was a lie) and they also just stated the same features that were in the 2009 model. He then told us he could get us in this "top of the line" model for less than the newer model. I told him all we needed was what was in the 2009 model to which he (Mike, the manager) replied "well I can't do it for the price I quoted you earlier." We walked out, frustrated that our time was wasted. Beware of the bait and switch! On another note, we eventually bought a 2009 Altima from Len Stoler- with no b.s.

I went to their Clakrsville dealership in December 2007...

I went to their Clakrsville dealership in December 2007 to purchase a Murano with a sticker price of 34k with a trade-in (Quest) that was worth 21k on KBB and they only wanted to give me 15k for it. Have me to put 8k down and the total price that they would not budge on...36k!! 2k above sticker price. So I said thanks, and took my business else where. I went to Antwerpen Security and dealt with a great staff(even though it was Antwerpen, the staff was 100% better). They took the car from Clarksville and brought it to Security, where I test drove it, worked out a great deal, they gave me more for my trade, and I only had to put 1,500k down! This is actually the second time I had this experince with Clarksville vs Security, even when I went to purchase my Quest from Clarksville, I had to end up purchasing from Security. At Security they do not try and screw you over, they will work with you and not have you purchase a car you can not afford.