Antonino Acura

Great Service

The staff went out of their way to help me. They made the sale easy, brought the car to me and responded to my questions. Found quick solutions for me

unexpected serice

I had to unexpectedly have my 2015 TLX serviced. The service rep did exactly what i asked for. He was precise, warm and professional as always

The Quickest and Easiest Vehicle Purchase I have ever made!

I had a fantastic experience purchasing this used vehicle. Jordan Flores, my sales consultant, was so helpful! The dealership was very considerate of my time and even let me put the car up on the lift in the service area so that I could inspect the mechanical condition underneath the vehicle before I purchased it!They made it so easy to purchase! I came in with approved financing for 3.49% for up to 71 months from my credit union and they asked if they could have the opportunity to beat my credit union's interest rate. I told them I did not think they could beat that interest rate but that they could try if they wanted to. I was surprised when they came back with 2.49% for up to 60 months and accepted their offer of financing.At that point, I told Jordan that I had a Dr.'s appointment in New London in a little over an hour and would have to come back to complete the transaction. Jordan said that he would do his best to get all the paperwork signed so that I could get to my appointment and he did just that! I was out the door in enough time to make my appointment and when I came back a little over an hour later the car was ready, with new registration plates and insurance, ready to drive away. The whole experience was fantastic!Jordan even introduced me to the service department and made my first complimentary vehicle inspection appointment with Alyson Hagar, who was also great! She was so enthusiastic and helpful and congratulated me on my new purchase.Everyone at Antonio Acura was fantastic, including Nicholas Summers, the Sales Manager and Mario Quito the Finance Manager, who helped me get to my Dr.'s appointment on time and made the whole experience so friendly, easy and hassle free.There was never any pressure during the whole transaction and I would recommend Antonio Acura to anyone looking to purchase a new or used car or looking for service.

Service my car

After two times sevice at Antonio Acura , the problem not solve. Getting worse and worse. Hope for they hnow what them doing not just rob people money

They made it happen!

Recently brought a car from Antonino Acura and let me just say that the service was awesome! My sales associate Amanda made me feel at home and provided top notch service. I was in and out of there with the car of my choice in no time thanks to these guys! STRONGLY RECOMMENDED!!!! Ask for Amanda if you ever have to a chance to stop by! :)

New MDX

At first I wasn't happy with the offer I was given to purchase a new vehicle. Then we told the sales group what we wanted to pay and what we wanted to get for our trade and they worked with us. The deal was done within a couple hours and I drove my new car home that night. I was pleased with how fast and easy the purchasing process was.

efficient, friendly

The folks here are always helpful, they work efficiently and seem to take great pride in their work. A pleasure to deal with. Service is always at the top of their game and strive to please the customer.

Not a very professional environment.

Since this was my first time at this dealership, I expected to be "wowed" to come back. This wasn't the case and I will only be returning for recall issues.

Grand Theft Auto

I have their sales manager in two saved voice mail to text messages stating first that my trade in was part of the deal and I am just misunderstanding the sales contract. After informing the sales manager that the CT states attorney's office advised I had a great case of fraud and to proceed, I have a second voice mail from their sales manager stating that the trade in was never part of the deal basically lying and directly contradicting his earlier voice mail. I can email the two voice mails for anyone who wants to listen to them. I was warned by two different people that this dealership is full of liars and theives I didn't listen because I use their service department and had a great experience - I am lifelong loyal driver of Acuras I will never enter this dealership for sales or service ever again- I advise that you stay away as well. Anyone who has put a positive review probably doesn't understand exactly how they got screwed by this awful awful crew of cheats.

DO NOT I REPEAT DO NOT PURCHASE YOUR CAR

PLEASE DO NOT I REPEAT DO NOT purchase a car with salesperson JORDAN KNOWLES he sold us a car & when we had an issues he WAS NOT helpful at all. He seems to avoid my calls by saying "oh I'll ask my manager & get back to you" then he NEVER does. I felt like HE RECIEVED his COMMISSION once the car was sold & DID NOT care about the customer's satisfaction. Yes, i rec'd plenty of comments on my car BUT i WOULD NOT refer anyone to this dearlership AT ALL. The only person i could say was "helpful" was MARIO. I'm a happy go lucky person w/great personality so I KNOW they issue wasn't on me. PLEASE PLEASE DO NOT BUY A CAR FROM THIS PLACE YOU CAN DEFINITELY DO BETTER SOMEWHERE ELSE TRUST ME

Routine service check

Jose was easy to talk to and very professional. I feel better about driving the car after this checkup.

Service Department- Jose

I want to say Thank You to your Service Department and Particularily to Jose for the repairs to my Acura TL. Your staff is professional, courteous and get things done in a timely manner. This is not always accomplished at other dealerships and therefore should be recognized as Exceptional Service. Thanks again!I will be back...

Reliable and Trusted

Each time that I've required service on my Acura, I have experienced nothing short of excellence with my service through Jordan. He is one of the most caring, compassionate and trusting people I have ever dealt with. Jordan goes beyond the call to make customers feel comfortable and safe. I have learned to trust Acura thanks to the excellent service he provides. The work is always performed with perfection and I drive out of the lot knowing that my vehicle is safe and reliable. The business world should have more employees like him!! I commend his dedication to making Acura a place of integrity.

Great Customer Service - Impeccable Repair Work

Your customer service representative, Jose, provided me with an appointment that fit my busy schedule and made me feel as if I was the most important customer of Antonino Acura. Jose treated me with respect and assured me that my satisfaction with the needed repair would be completed in a timely fashion. Antonio Acura should be proud of the caliber of their customer service and tech personnel. Please thank Jose on my behalf for a job very well done! I am totally impressed with this dealership.

EXCELLENT CUSTOMER SERVICE AS ALWAYS

Jordan and Derek (as well as the whole were wonderful as always; knowledgeable, courteous, attentive and PLEASANT. Top reasons why I keep returning. Keep up the good work guys!

Classic bait and switch

Car was listed on two websites. I sent inquiries and received none of the information requested. I received a call to come see the car. I went about an hour later and found out that the car was not for sale due to an inspection. I was then asked if I wanted to look at other cars. Classic bait and switch and a complete waste of my time.

Wonderful!!!

The service department could not be any better! They are informative explaining the service planned, the service performed, work to consider for the future to keep my car in top shape, and timely reminders during the waiting period so I knew I hadn't been forgotten. Those of us waiting were offered beverages and light snacks. As always, an all around positive experience. Thanks!

60 K Maintenance

I purchased and have always had my 2007 Acura TL serviced at this dealership. I recently had the 60K miles service performed and other than forgetting to reset the oil service maintenance minder back to 100%, a minor item I performed myself, I am reporting over all excellent satisfaction. My service advisor Jordan was knowledgeable and listened well when discussing the work to be performed and the after work consult. I fully expect to continue having my 07 Acura TL serviced here and should I ever look to buy a new model Acura I will look no further than Antonino Acura.

Great Service on a Walk-In!

We brought our vehicle in for service without an appointment. We had traveled left a light on and drained the battery. The radio code was not available in our 2001. Mike the service mgr and Justin his assistant mgr worked us into the calendar. They fixed our car wrote the radio code for future use and gave us a courtesy wash and vacuum. This was excellent service on older Acura we still love to drive.

Very happy with my new Acura

Picked up a TLX, had a great buying experience with Jordan and the first trip into the service department with Jose for a multi-point inspection was also very positive. Definitely very happy with the car and this dealership!

Repair of 2014 MDX

Took car to Service Dept for a few problems with a MDX I purchased in Florida. It was a certified preowned vehicle, Jordan was very helpful, noted what was wrong after diagnosis, I was given a loaner vehicle while car was being repaired. Everyone I was in contact with treated me well. I would recommend this dealership to anyone for service.

Pleased as always!

I met Jose for the first time. He was very courteous and efficient on the phone when I called to make the appointment; my car was serviced on time; recommendations clearly explained with a loaner offer, as next major service takes six hours. I purchased this vehicle in 2005 from this dealership.......always serviced here, always satisfied with the work performed and with employees performance. I would certainly buy another vehicle here....just need Acura to design another coupe under $60,000!

Oil change service

Called service manager Mike in the morning to ask him if he could get me in for a oil change and as usual Mike was very accommodating, squeezing me in for a 10:00 appointment. Service was as is always the case at Antonino Acura quick and precise to my needs. Thank once again for another service well done!

Great service

I love the service department Mike keeps me updated as to what needs to be done and he always makes me feel like I'm the most important person he has dealt with all day. Mike also tries to keep the cost reasonable. I also want to thank Jose he knows me and they give me personal attention

Poor Customer Service

Rude Customer service manager Mike Fedikovich. Bring my 2001 Acura MDX for dinostic and charge me $119. After all it wasn't the part that they told m . I return and they said I'm sorry and they told me it was another one and it end up it wasn't that ether. Now I have spend $150 extra and my problem wasn't resolved. Left the truck for 2 day and now it cost me $575 more. Hope is this last part the right one because if it's not we are going to have a long talk. Jordan Knowles is real nice guy. He is the assistance manager.

Great Place to Buy a Car

Purchased a new TLX from Antonino Acura this weekend. I can't believe I am surprised to be writing that it was a great experience dealing with Antonino Acura, but it truly was. I dealt with two people in sales - Ron Roman and Justin Fortier. Each was extremely helpful and gave what was the best answer for what my needs were. They each patiently explained various features and the price was excellent. Justin didn't end the transaction as soon as we paid - he stayed with us and showed my wife how the various and impressive technologies worked - he actually seemed to enjoy his job. Thanks Ron and Justin. I appears that great service is part of the culture at Antonino - I ordered a couple of accessories from parts and Skip was very helpful. Thanks Antonino providing such great service.

Great job Jose and Tony

My name is Anders Bogan. I am sorry that I left Acura. I spoke to Tony, he told me to come and I talked to Jose Bocachica and they both were very awesome at getting me out of my Nissan and putting me back on the Acura RDX and I thank you very very much. Thank you Antonino Auto Group.

Impeccable Service From Start to Finish

Initially, I came to Antonino Acura to service my previous vehicle, a 2013 Acura RDX. I was greeted in the parking area where I was unloading my infant daughter and putting her into her stroller. The sales associate, Jose Bocachica, was exceptionally helpful in escorting me through the facility doors and guiding me to the service area. During the wait for the vehicle service to be complete, I found myself asking the staff questions and comparing dream cars. I asked about the latest RDX model and was given an introduction to a stunning 2016 RDX in the adjacent lot area. Needless to say, I don't foresee and service needs in the near future because I ended up leaving my old 2013 RDX at the dealership and drove home in my new car. I am elated that I stumbled on impeccable service and a note worthy staff because I had not planned on discovering my new Acura RDX, "White Lighting", that particular day. Given my extenuating circumstance, Tony, Jose, and their finance personnel were able to streamline my buying process as well. This car is undoubtly graced with good karma. Thanks Antonino Acura!

A Pleasant Buying Experience

Contacted The dealership online and received an email response within hours. Met with Chris who was covering for Justin. He showed me the cars I wanted to see and took us out for a test drive. Chris was knowledgeable and with the help of Tony the Sales Manager and Mario the Finance Manager, we were able to put a satisfactory deal together. I took delivery the same day of a 2012 Acura MDX. So far so good. Thanks.

costumer service is not good

How you ask for money to hold a car n then sell it to somebody else? 8,000 down payment on a 13,000 dollar car? It makes no sense, I can buy the same car for $8,000 on the street no strings attached. The reason we come to a dealer is because we don't have enough to buy it cash.. overall worst customer service ever. The sales associate was great the rest of the crew not so great.

Great Service

The Sales Consultant Jose A. Bocachica showed us 2 great cars with polite service

Service Review

This app does not function correctly. Terrible and frustrating actually. Tried to answer 4 for quality of repairs and facilities but it would not allow it! It kept toggling between 1 star and not applicable. Anyway Jordan was very helpful.

Great service, as usual

Brought my 2007 Acura TL in for routine maitenance. Jordan was his usual helpful self in scheduling the visit to fit my schedule and getting the car in and out quickly and courteously. I bought the car new in 2007 at Antonino and have been very happy with the car and the service ever since.

experience was excellent

Just bought a car from Jose Bocachica at Antonino Acura and the whole experience was excellent. I hate buying cars, but would gladly use Antonino again. The whole process was smooth and I felt like I got a really good deal.

Excellent!

Jordan in service did an excellent job taking our MDX in and guiding us through scheduled maintenance. The service department is very helpful and seemingly honest. Sales appears good too as we were initially greeted by a salesman who didn't seem to mind a bit that we were in only for service and escorted us with no hassle at all to the service advisor. An excellent product and service with excellent people. Can't get much better than that!

Great sales person

on arrival Jose was very friendly and ready to help. not pushy and able to answer all question also wanted to make us sure about our proper purchase and its fit for our needs.

Great Service

The service was great. Jose was very knowledgeable. New exactly what we wanted and met our needs. Over all I recommend Jose and Antonino Acura to friends and family. We love our car!

Great service

Very pleased with service and knowledge of vehicle. Have been a return customer for 15 years.Jose B was great to work with,

Great experience ,

Great buying experience , and even better when I brought the car in for service. Clean facility and friendly service, Liz told me the car would be ready at 2 pm and it was washed & waiting for me when I arrived .

Antonino Acura

I've purchased 2 cars from Antonino Acura, I drive 2 hours from New York because Justin Fortier is an amazing sales associate. He is personable and easy to deal with! He's always explains everything clearly and goes above and beyond to help me find exactly what I want! Plus we're bros so there's that!

Oil Change Good people, great service

Work started on time and was delivered earlier than expected. Staff was courteous (Jordan) and explained what the service would entail. I would recommend this service department.

Antonio Rocks

Jordan and the service crew are the best. On time, fair prices, great communications - everything you want in a dealer and hard to find. Have been to other acura dealers - these people are the best.

Recent service visit

Busy Holiday times. Scheduled my appointment online. Took me in quickly upon arrival. Facilities comfortable with coffee unlimited! Everyone courteous and Mike Fedicovich went the extra mile in handling any and all issues to my satisfaction. Very accommodating department. That's why I go there.

Excellent

Servicing my vehicle is a pleasure with Antonino Acura

Excellent experience

There was a noticable improvement in communication: Call on the day before to confirm appointment, calls during the day of service to keep me updated, e-mail confirmation. Service is always excellent, but customer communication has dramatically improved.

Fine service

Jordan and the Service crew always do a fine job for us, from getting us scheduled at a convenient time to completing the service on time

Great Customer Service

I've been a customer for over 7 years, professional customer service and reliable repairs.

I love this dealership

I love coming to the dealership. I have been a customer since 2006, and do not go anywhere else. Mike has been my go to guy for years, and I also like to deal with Jordan and Liz. I thought about trading my MDX in, but the sales manager was very impersonal and pushy, and the whole process was not as transparent as I would have liked it to be dealing with him. I decided to keep my car. The saying in service is two payments on a new on spent in service will give you close to two years! Keep up the good work.

Love my TL

I bought my 08 TL from Christopher Rodriguez. It was an overall great experience, he is eager to help me when I have any questions or concerns. Ask for him!

Love my TL

I bought my 08 TL from Christopher Rodriguez and i loved everything about the experience. He always takes care me when i need something!

Jordan Super Service Guru

Did you ever meet someone and as the years go by this person shines on even more? This is Jordan, a true inspiration for the word "service." He just keeps getting better every year, thank you so much for all you do for me. With sincerest gratitude.

Excellent personalized service

Jordan was quick and efficient. Thank You for another great experience.

Great Sales and Service all the time

I have been a loyal customer for several years now and would highly recommend Antonino Acura. Sales and Service are both great. My Service person, Liz is very sharp and always on top of everything. Her bosses, Mike and Jordan are also a pleasure to work with. I am very happy with the quality of workmanship and the pricing is fair.

Been servicing there for 15 years - always +++

The service department is outstanding - always do quality work at a reasonable price and take care of the little things that would soon grow into big, costly repairs.

Excellent experience!

Shopping for a new car was easy and fun! Jose was knowledgeable, helpful and patient. I left the dealership feeling confident in my decision and excited about my new relationship with Antonio Acura.

New Acura RDX

Found Justin to be great to work with. Not pushy and worked with you to find the right car and payment to go with it. Tony was also great to deal with and found a deal that would work with what I wanted to pay per month. Also no one was pushy.

Antonino Acura

Darra Dabney and Mario in particular made the buying experience at Antonino a pleasant and painless one. Their attention to our particular needs was exceptional and professional. Not only would I purchase another vehicle from Antonino but I would recommend Darra to anyone looking for a new vehicle.

rdx pURCHASER

Excellent in all respects. The Dealer's reps were well informed and very helpful.

Good Prices

Great Prices. Elise was great to work with, and Tony was a big help with working on my budget

Good buying experience

First time here and it was a very good buying experience with Elise, fast easy and staff was very helpful!

Bought my car from Chris!

I bought a used car from Antonino Acura. The dealership and and sales person Chris were great. An honest caring business who cares about your needs and your wants. Not your typical dealer where you go and get bullied into purchasing a new car. I would definitely recommend anyone looking for a used or new car to stop by and inquire the vehicles on this lot. Also the service department is full of personable people who are looking to help make you're experience better!

Darra Dabney

No issues, very personable. This is the 2nd vehicle I have purchased from this dealership in the last 7 years. I will be back.

Mr. Anthony Cedio III

The buying experience at Antonino Acura was very pleasent. Elise was very helpfull and patient with my questions about the RDX. Tony was helpfull with discribing the terms of our lease.

Great Expierence

Chris and Tony are great to work with. I will recommend friends to come to Antonino!

Best Experience Ever

This is my third car from Antonino Acura and I had the pleasure of having Justin Fortier as my salesman each time he has went above and beyond to make everything as easy as possible and accommodate all my needs.

Jordan is the Best

I have had work done on my MDX when it is needed, and ever time I come in Jordan says Hi Mr Wade,with all the people that come in to the service dept. how does he remember all the people? Any way I love my MDX it is a great car/suv. When I come in I am treated with respect and given a car if I need it. My MDX has over 100.000.00 Mi on it and it runs like a top. I was hit by a big rig, hit in a parking lot twice, had some one open there door and put a dent in the driver side door.I took the car over to the Honda service when I got hit by the big rig and they took care of that. I still have the dent in the door and the back bumper is still broke. I just can't afford to get it fixed.But anyway I just wanted to say thank you, most of all to Jordan for his pleasance. Robert H. Wade Sr.

Great Service help as always provided by Jordan

Great service and advice provided by Jordan. He always makes excellent recommendations and keeps me informed of what is due on my RL.

Awesome Dealer!

Jose Bocachica helped me find the perfect TLX for me, with the Navi I was looking for. He was very professional and awesome to work with. thanks Jose! I recommend Antonino 100%

Great customer service!

I'm absolutely in love with my Acura RDX and was very pleased with Antonino Acura. Excellent customer service from the moment I first walked in the door to when I drove away after the sale. My salesperson was Jose Bocachica and he was extremely personable, thorough and knowledgable throughout the entire process. I never felt uncomfortably pressured which is typical of most salesmen and car dealerships. I wasn't sure if I wanted to finance or lease a car and helped me towards making the right decision. In fact, everyone at Antonino has been very friendly and helpful. I would highly recommend purchasing a car here!

Best car buying experience ever! Love my TL!

Antonio Acura in Groton has the best customer service. Tony and Jose provided an excellent car buying experience from start to finish...we actually went back a couple months later to purchase our second vehicle from them! They really listened to what my husband and I were looking for and found the perfect TL for me. The service department is also top notch. They always do an excellent job and keep me well informed. I recommend them to anyone who is looking for a wonderful car buying experience!!!

Great service, I highly recommend Antonino Acura

I bought my pre-owned car at Antonino Acura and I'm not easy to please, I do a lot of research and I take my time making a decision. Antonino Acura did a great job and I will continue to recommend. Tony the manager and Sheldon took good care of me through out the entire process. Thank you, I appreciate it!

Now an Acura Family Thanks to Antonino!

2015 is the year we have converted to Acura thanks in large part to the superior service and expertise of the entire staff, especially Jose Bocachica and Tony Eber! These guys made it so easy to buy my wife's 2012 TL in February that I just had to go back to buy a 2013 RDX in September! Not only is Acura an amazing car, Antonio Acura treats you with respect and we plan on going back for any of our future vehicles. Thanks guys! You rock!

Fantastic service as always!

As usual... the techs at Acura did a great job on my car. Came in without an appt. and they immediately took care of me. Good wifi, coffee, and cookies while I waited... In an out in an hour and they even found some time to quickly wash my car. Jordan was awesome as well!

LOVE MY NEW TLX

I want to thank both Tony and Jose for getting me into my 2015 TLX!! I love my car thanks again guys! Tony you were right I LOVE this car!!!

Awesome!!

I had a great buying experience, Jose Bocachica was very easy to work with.

Love my car

I actually bought a used lexus from Chris Rodriguez and still got a great deal even though its a acura delaer. As my salesman Chris made it a very nice and easy experience! I will recommend him and the dealership to anybody

Great Service

I came in yesterday hoping to get some type of a deal on my used car and this young gentleman was able to assist us and get us into a new car within a matter of hours. I will be shopping at Antonino Acura in the near future for my next vehicle and hope this gentleman is still here to assist us.

Love my civic

recently my and my wife bought a 12 honda civic from the salesman chris rodriguez and it was great. good car at a very good price and chris made the entire experience nice and easy. cant wait to service it with them!

Very happy with antonino acura

Love the car and working with Christoper Rodriguez (my salesman), easy and smooth and would tell everybody to request him.

Straight Shooters

I've been around the block a few times with sales people buying a car. Didn't want to spend an entire day or raise my blood pressure doing it this time either. I did my research on the internet ahead of time and pretty much knew what I wanted. What I found at Antonino Acura was an extremely knowledgeable sales person who thoroughly knew Acura products. He spent all the time we needed answering every question, coaching us thru extended test drives and eventually offered us a no pressure, no nonsense, price on a new TLX . Then he and the GM went out of their way making it possible for us to take delivery on our new Acura while I arranged financing. I appreciate a straightforward, professional buying experience and found exactly that at Antonino Acura. Highly recommend.

Excellent

Came to Antonino Acura for a used Acura. They had a good selection and were able to meet my expectations on price and financing terms. Would definitely recommend them to anyone looking for a new or used Acura.

Deceptive Business

This dealership is a joke. The receptionist gives you false information. The service department rips you off. The manager is arrogant. This is a deceptive business and has very bad reputation. The minute you went inside the showroom and the service department, you will feel it. Never go there again.

Worst Experience Ever

This was the second time I was leasing an Acura (first time at Antonino) so I knew to expect superior service. However, this was not the case at all at Antonino. I had an uneasy feeling the second I walked in the door. Firstly, I had to walk through smoke from the salesmen who were not busy and were just standing by the entrance smoking. Then I had to sit around and listen to small talk until the sales manager was available. Salesman was nice enough but literally did nothing. Sales manager was as slippery as they come - deceptive, condescending and rude. Was promised a full tank of gas but when I went to leave three hours later, the car was still on empty. I had no time to wait for them to do it then, so I stopped on my way home. When I tried to start the car again, I found out that the battery died. During the test drive I was told not to turn off the car when we returned- but I already had at that point - because someone had left a light on in the car the night before and drained the battery. When I first got there I was told they had "inventory" only to find out that this was the only car left. Once again, I figured that while I sat there for three hours, someone was charging the battery. Obviously, that didn't happen either. To make matters worse, the sales manager gave me completely inaccurate information. After several call to management, I have yet to hear an apology or an attempt to make things right. Buying or leasing an Acura should be a pleasurable experience. Do yourself a favor and go anywhere but Antonino-they do not care about customer service at all.

pleasant experience

What a pleasant experience. Recently we purchased a used Nissan pickup. The vehicle was like new. Due to traffic, we were arrived at closing time. We were not rushed or pressured. Chris (salesman) and Tony (general sales manager) took the time to make sure we were provided whatever information we requested and to explain our options. We purchased the truck. We would recommend this dealership to anyone looking for a quality used vehicle. Thanks again Tony and Chris for your time and patience.

Service for 2009 TSX

Excellent service starting with the phone call to set up the service date (Mike) ... curious on the phone as well during the drop-off / pick-up. In addition we requested help when we picked up our TSX regarding pairing ours phones ... the salesperson (Justin) was great ... dropped what he was doing and was very professional. We also discussed the pending release of the new 2014 TSX model ... please email us and we will stop to see Justin when they come in. Bob & Gladys Griffin

2008 TL Major Maintenance

Service Consultant (Mike F) was very knowledgeable & accommodating. The maintenance was completed quite satisfactorily in a most timely manner. Overall, a very pleasant service experience.

Many reasons to consider this dealership

The primary reason to select this dealership for service is that they pick up and deliver the car to your place of business. The quality of service is generally good, although I have seen a drop-off over the past two years (have owned present car of 6 years). The broad issues are expertly addressed; it's the little details that are not always promptly addressed without being specifically requested.

service department

I recently had my 2007 Ford Freestyle, purchased from Antonino Acura, in for oil change servicing. They made an appointment for me quickly, The service was done promptly. The vehicle computers were reset as required. In --out--your vehicle is all set Mr. Frase. I will utilize this service department for maintenance on my car. I am pleased with there service and the dealership, as well.

New Brakes & Rotors & New Batter

As always, Jordan & Mike were professional and warm and engaging and as always, Lance did a great job on my vehicle. Thanks guys!

Love my MDX

I love my MDX and therefore really want to insure that it gets great service. I have been very satisfied with Gary and his service team. They pay attention to the small details which makes me comfortable knowing that everything really does get checked properly. The washing and vacuuming of the car is also a nice touch. Thanks. Steve from Mystic, CT

Just bought a used Mazda CX9

My husband and I have been looking at Mazda CX-9 for about a year. The prices were just above our price range. When we saw this particular one on cars.com, we went to the dealership that weekend. For the price, mileage, condition and cleanliness it was a overall excellent deal. They worked with us pretty well and we love the car!

Unsatisfied customer

While working in the Clinton, CT area I decided to bring my 2010 TSX into your shop for a wheel bearing repair. I came up on the 29th around 9-930am. At around 11:00 I was told that they would need to order the part and that it will be back by tomorrow. I inquired about a possible loaner or a lift back and forth so that I could get to work on time but was told that they only had one loaner left and they needed it. So I came back on Friday the 30th at around 9:00am and was told the job would only be 45 minutes, max 1 hour. No problem I thought, I would wait the hour. But I told Jordan again if it takes longer I would need a loaner or a lift, and once again there was nothing available. At around 10:00am Jordan told me that they ordered the wrong part and that someone went to get the new part. I sat around the dealership till approximately 12:00pm when it was all send and done. I was late for work on the 29th and late for work again on the 30th. If there were more loaners or a shuttle service I believe the experience would have been a better one for me. But it wasn't and if I have work in the Canton area again I will not have my car service at Antonino Acura.

2013 Acura MDX Owner

I bought my new 2013 Acura MDX from Antonino Acura. I had a good experience and was very pleased with the service. I love my new SUV and I would recommend this dealership to others. Nick the sales associate was very pleasant to work with, and he answered all my questions about the vehicle.

Highly recommend.

I would recommend this dealer to everyone, I hate the car buying process, I usually buy private sale over dealerships. However, at this dealership I felt I wasn't getting sharked, or pressured into somet hing I didn't want or need. I ended up buying a used Subaru Legacy here, and couldn't be more happy with it. My salesman Justin was very informative about the vehicle and in answering all my questions. The finance team was also great in getting me a low interest rate and honest on what I need and don't need as far as all the little extras to purchase like warranties. Again I would highly recommend Justin and the Acura team to anyone looking for a vehicle. I have no regrets buying from here!

First-rate customer service and repairs

I originally purchased my RDX elsewhere, but that dealer could not identify a noise that was bothering me. Literally said he couldn't even hear it. So I decided to try Antonino. When I called to make an appointment, Jordan said, "I'll bet I know what the problem is. Give us 45 minutes, and we'll have you out in good shape." And that is exactly what happened, at no cost because it was covered by the warranty. Naturally, I'll be back.

Not what I expected

I was VERY disappointed with my experience. Negotiations were a nightmare. I started with internet sales (the internet sales person was nice and I felt like he was working with me). In a half hour phone conversation with many consultations with the sales manager, I thought I had established the value of my trade-in. I was told that my deal had been approved. Boy was I wrong! I drove 127 miles to be told that my trade was worth FIVE THOUSAND DOLLARS less than we had discussed! My face-to-face salesman is why "Used Car Salesmen" have a bad name. I bought the car, but in hind sight I should have walked away.

Outstanding Customer Service

My wife and I recently bought a pre-owned Honda from Antonino Acura in Groton CT, and were very pleased with the customer service we experienced with the entire staff. Our sales consultant, Justin Fortier, was very knowledgeable, patient, and helpful in answering our many questions. He was also very responsive and committed to ensuring we were satisfied with all aspects of the car-buying process, from inquiry all the way through to us taking delivery of the vehicle. We would highly recommend this dealership to anyone in the Southern New England region.

Wonderful service

We have bought two Acuras at Antonino, one 2004 and 2006. The buying process was seamless but most importantly the service department is excellent. The facilities are clean; the people helpful. We highly recommend Antonino and would definitly buy from them again.

A Trip to Acura

Excellent service, also the coffee is great. Thanks for a job well done.

Appreciation for Excellent Customer Service

As always, I am completely satisfied with the excellent service at Antonio and performance of my Acura. My highest recommendation goes to anyone looking for a used or new vehicle. Jordan is a blessing including all the Antonino team. Many Blessings, Lori A. Costantino

GREAT SERVICE!!!

Brought our used Honda here and have had nothing but great service. They have gotten us in very quickly and listened to all our requests and concerns. They really seem to care about their customers. Highly recommend using this service department!!!!!!!

Terrific Service Department!

I have purchased a number of Acura's from Antonino Acura in the last twenty years. One observation I've had of late is how great the service department has become. We currently have two new Acura's, a 2012 TSX and a 2013 Hybrid. Whenever they have needed routine service, Gary and his team have been incredibly helpful in setting up appointments, getting us a loaner if needed, doing the service or repair perfect the first time and always have charged very reasonable prices. Recently a friend of ours needed four new tires for her Honda CR-V. She isn't from this area and her husband isn't a 'car guy' so he left it to her to find tires. She expressed her frustration with some of the local tire shops and dealers to my wife recently in conversation. We had purchased snow tires from the dealership for my son's TSX earlier in the year and had a great experience and got a great deal. I called Gary (the Service Manager) explained the situation that my friend was in and in five minutes, he had a recommendation and price for our friend. I put her on the phone, they picked a date and she had her new tires installed within two days. She was very happy with the great service and I'm sure she'll be a repeat customer. Thank you Gary, Jordan and the entire team at Antonino Acura for making our experiences there so positive. I've told my sons, "that's what good service looks like". Highly Recommended!

Service at Antonino

I had my 2007 Acura TL serviced at Antonino Acura last week. I had a miserable experience with the service a couple years ago and was very happy to find that the new employees there now are excellent. They were very helpful, came and picked up my car at work and delivered it back to me all clean and shiny. I have no complaints...did what I asked and explained everything very well.

purchase of used car

I have owned an Acura for 11 years and have used the service department at Antonio Acura. They have always been fair and honest in their repairs ( of which there were few because the car is so reliable) and left my car sparkling clean. In July I bought another Acura from Antonino and was very satisfied with the whole process. The salesman was more than courteous and knowledgeable. The paperwork was completed in a jiffy and the whole process took less than a few hours of my time. I know they will service this car just as well as they did my last one. Thanks Acura! Marilyn Dunphy, Niantic, CT

Looking for a good used car and found one on the internet...

Looking for a good used car and found one on the internet at this dealer. Contacted the dealer on line and received a call from their internet sales representative,Liz, the next day who qualified my car preference and invited me in to test drive the model. My wife and I stopped by the next day and was met by Ryan the sales manager at the door who set us up with the sales consultant, Rod. Rod had all our information at his finger tips from my conversation with Liz the day before. Rod had us test drive the car and explained all its functions extremely well. He spent considerable time with us and provided a great deal on this car. As experienced car buyers, Rod was a pleasure to work with as he guided us through the buying process vs pushing us through as I have seen in some dealerships. Finance options were discussed with Sean their financial rep and he was able to close the deal with an excellent interest rate and extended coverage deal. The overall experience with this dealer was very positive, the sales consultants were all friendly, helpful and genuine. I would recommed this dealer to anyone interested in buying a car.

Make sure you get EVERYTHING in writing. The salesman...

Make sure you get EVERYTHING in writing. The salesman will lie through their teeth to get you to buy and if you need anything fixed, don't hold your breath. WORST experience of my life. Sean in finance was the best part.

The people were great to work with and very friendly and...

The people were great to work with and very friendly and helpful. The service guy were also great and offered advice on how to take care of my new purchase. My only issue was that there was an interior piece broken on my car when I picked it up and they would not fix/replace it for me even though I had just spent over $28,000 on a used car.

We have never purchased a new vehicle before and were a...

We have never purchased a new vehicle before and were a little nervous about doing so. But Rod Cote made the experience so easy and stress-free. He was so knowledgeable about the product and made us feel comfortable with our decision to lease a new Acura. The other staff at the dealership were all very nice as well. Overall, our experience at Antonino Acura was pleasant and I feel confident in referring my friends and family to Rod at Antonino Acura. I love my new MDX!! :)

Very professional help and great service - I've never a...

Very professional help and great service - I've never a problem afterwards having been there several times.Quality of work is good, people are friendly and prices are very competetive

excellent experience with the entire process We dealt...

excellent experience with the entire process We dealt with Liz , the internet manager and Mark the sales person who test drove and then delivered the car as well as the business maanger no pressure, friendly promt service we are a repeat buyer here

My experience with Antonio acura is always great! This is...

My experience with Antonio acura is always great! This is my 4th vehicle from them and I am happy to say they have life long customers here! The sales dept has always gone above and beyond to get me what I want and what I can afford and the service dept is always quick and super friendly to me and my crazy kids while my scheduled services are being done. The last salesmen I had was Johnny and I was very pleased he answered my questions promptly and always returned my calls quickly. I am a busy mom of 2 and they did everything they could so I wouldn't be stuck in the dealership all day while purchasing my car. If your an Acura lover obviously you'll stay with Acura but please don't go anywhere but Antonino trust me you won't be disappointed!!

This was the first time that I had gone to this...

This was the first time that I had gone to this dealership for service. Found the waiting area to be clean, plenty of room, comfortable seating, WIFI access which allowed me to work while I waited. Staff was extremely pleasant, took the time to explain things to me as to what would be needed in the future. The visit took approximately the same time that the staff had originally promised that it would. They ran just about 10 minutes late and had let me know that ahead of time. Found this to be courteous so that I could make any adjustments in my schedule. Would highly recommend them as a friend did to me.

I returned to Antonino after a poor experience a few...

I returned to Antonino after a poor experience a few years ago. The service manager has since been replaced, and my experience was more than wonderful.My car was being serviced for a recall. The cheerful and very friendly manager signed my car in for service, and set me up with a loaner car for a few hours. Honestly I had put off my recall visit as I was not looking forward to dealing with the same people. But I was so pleasantly surprised by EVERYONE I dealt with. From the moment I arrived I was treated like an old friend, the wait time was what they had estimated, and they gave me a brand new car to use for my errands. I also had been having an issue with the gas cap, which they said they would look into. They did check the cap and said it looked fine, and I was pleased that they explained why I might get a service light, rather than just trying to sell me a replacement cap. When I mentioned how happy I was with the service to my hubby, he is now planning on making an appointment for some other maintenance that is needed. To top it off, they also offer complimentary car wash and vacumming which my hubby loves as it saves him time. I am happy to say that my appointment, which I had not been looking forward to, was a great experience.

Another stellar performance from my friends at Antonino...

Another stellar performance from my friends at Antonino Acura. My TL has 220K on it now, and it seems like it is barely broken in. My only complaint would be that the new TL I got for a loaner has better bells and whistles; my 2005 will probably live forever, so the only way I'll have a chance to upgrade is if it gets stolen or wrecked. Thanks again!

This is my first transaction with a dealer, given my...

This is my first transaction with a dealer, given my situation and in spite of requesting for the details on the deal to check my affordability, they were just keen in pushing the vehicle of the lot. The salesman was "trying" to get me the details but he was just a deception. The business manager requested to talk to me on my credit details - hoping to have a discussion I walk into his office, but he just pulled out the papers and hardly let me glance through the numbers in the invoice and rushed through signing. He never had the courtesy to explain what was in there on the invoice. My trade-in was not on the invoice, he never minded to explain why; the extended warranty (at max cost) which was neither brought up in the discussion with the salesman nor I requested one; GAP Insurance forced as mandate for the lien - All these additional costs were included in the invoice without my consent and was pushed into my loan, that is on a heavy APR. Being my first transaction with a dealer, my inexperience probably played in, I would never recommend this dealer.

Great service. I don't think i will go anywhere else for...

Great service. I don't think i will go anywhere else for a vehicle. I was in and out with no haggle. I look forward to buying more cars from Antonino Acura!!!!

I didn't have an appt, but thought I'd stop by and see if...

I didn't have an appt, but thought I'd stop by and see if I could get and oil change. No problem! All done within an hour!

I own a 2009 Acura TL with approximately 97,000 miles. I...

I own a 2009 Acura TL with approximately 97,000 miles. I recently had a VSA warning system defect that was analyzed immediately when I went to the Dealership. The replacement part was ordered and installed within 10 minutes of my arrival at the Service Dept. Hats off to everyone in that dept. that insured prompt, professional service that exceeded my expectations. I would highly recommend the servie dept at this dealership. Michae Rabinowitz

Customer service was good. Overall the experience there...

Customer service was good. Overall the experience there was ok. Just felt like we were misled on the pricing. Was told one thing when we discussed it and then was charged extra when we signed papers. Felt like they didn't really try to help us out with those extra fees. They ahould have told us all of what we going to be paying out of pocket rather than surprise us with it when we came back in to sign the papers. Probably would not come back to that particular dealership.

I rated this dealer with all 5's because of the GREAT...

I rated this dealer with all 5's because of the GREAT service I received. Everyone I worked with was extremely friendly and enjoyable to do business with. The specific dealer I worked with, Marvin Peterson, was exceptional and made me feel very comfortable making my purchase. He was easy to work with making the whole process free of stress. I am very satisified with my car and hope to one day be back for a brand new one.

Customer service was awesome!! I love the car and the...

Customer service was awesome!! I love the car and the price was perfect!!! Johnny helped me decide what car i wanted and showed that he really cared about his customers. I went with my father and my boyfriend and he was real nice to all of us. He was outgoing and kept us all laughing! The whole staff was nice and i was really happy!!! I love my 2009 acura tsx !!!!

Mike in service has been a pleasure to work with for...

Mike in service has been a pleasure to work with for years.....he never EVER pressures a customer into a sale, always recognizes us when my husband and I show up, and takes care of us as if we were family! I know we can go to other garages and spend less money, but when you feel that someone who actually is taking money from you is part of your family, you dont mind spending the extra cash! I even bring the staff in cookies from time to time! Always a great experience in service at Antonino.

Had the 2001 TL in for advertised special service. The...

Had the 2001 TL in for advertised special service. The service was completed as advertised and overall condition of my vehicle was discussed. The verdict was that my vehicle was in good condition but could use some additional maintenance in the near future. Upon an explanation of what was needed and when it was needed I agreed and arrangements will be made to make it happen. No pressure what so ever. I like trhat approach. Bottom line all good.

Salesman never remained the same and didnt know what they...

Salesman never remained the same and didnt know what they were talking about. Gave false information multiple times and were very unfriendly when I had to bring the car back to fix it.

Highly professional and friendly. Positive experience,...

Highly professional and friendly. Positive experience, which is unusual when it comes to car sales. :)If you are looking for an Acura, this is the place to go in SE CT.

We had a great experience dealing with the staff at...

We had a great experience dealing with the staff at Antonino Acura, specially working with Sean, he was professional and to the point. Dave did a great job with breaking down the numbers and working with us to get to a number we were pleased with. Johnny was very helpful in going back and forth and obtaining all the information we requested. The car was exactly as described, worth the hour and a half ride to get it.Overall we are very pleased with the level of service and professionalism provided at Antonino Acura. We highly recommend this dealership and will not hesitate to go back in the future. Thank you.

Nick was genuine and honest. If he didn't know an...

Nick was genuine and honest. If he didn't know an answer, he went and found it out rather than guessing. Finance was quick and not hard sell.

No appointment, got me in for a rear brake job at 3:00,...

No appointment, got me in for a rear brake job at 3:00, back out before 5:00. Super job, I appreciate the service. Your service guys are great.

I received great service in a highly professional and...

I received great service in a highly professional and courteous atmosphere. Mike and Jordan go above and beyond to ensure that I am aware of any potential or outstanding service items that should be addressed. I am very happy with Antonino Acura's exceptional service.

We have owned 2 Pilots previous to stepping up to an MDX....

We have owned 2 Pilots previous to stepping up to an MDX. Our experience with the sales staff was great. John and David were our primary contacts but I think we ended up talking to everyone on some question. We were very comfortable with the whole process.We are looking forward to working with the service folks who I didn't rate in this review because of our lack of experience. I would have rated price at 4.5 but the survey doesn't allow half steps. We do a lot of traveling and we are looking forward to using the MDX.

Mike F. was very friendly, pleasant and accommodating. ...

Mike F. was very friendly, pleasant and accommodating. He verified that my parts were still under warranty and made sure that I had a loaner while the repair was being completed. I appreciate Acura's service team (especially Lance who was the one that did the exceptional repair work on my car and Mike F. who handled the deskwork) and look forward to making another Acura purchase in the future.

I've been a customer of Antonino Acura for over seven...

I've been a customer of Antonino Acura for over seven years now. My wife and I both drive Acuras, which we bought new in 2005 and have had serviced exclusively at the dealer. We continue to be entirely satisfied with the quality of service, value for the price, and the unfailing courtesy and respect for the customer extended by all employees. My 2005 TL now has 213,000 miles, and I expect many more before it is done.

It has been a pleasure doing business with Antonino...

It has been a pleasure doing business with Antonino Acura, located in Groton, CT.Each Department has obviously gone out of their way to provide; SUPERIOR Customer Service;While showing nothing but Respect & Dignity, to my husband, myself, & a potential Future Acura Owner (my 11 YR Old Daughter ; ))!! Seriously, a first for me; having such an honest; informative TEAM approach to Sales & Service. Will NOT go anywhere else... Ever.Kind Regards,Randi

Going in I knew what I wanted. I spoke to the sales...

Going in I knew what I wanted. I spoke to the sales manager on the phone before going, and then I was referred to Marvin. Excellent customer service, by Marvin and Sean.

Marvin has comprehensive knowledge of the RDV. He's very...

Marvin has comprehensive knowledge of the RDV. He's very professional and patient. It's a pleasure dealing with him. The pricing is acceptable but the final decision was made by the sales manager, not Marvin.

The service desk is always very prompt and friendly -...

The service desk is always very prompt and friendly - providing appts when I need them, getting the car in and out when promised and explaining the findings. Overall - a very enjoyable experience.

Staff was very helpful and courtious. Gave me a ride to...

Staff was very helpful and courtious. Gave me a ride to work while my car was being serviced which is incredibly important to me. That's a big reason why I keep coming back to them. No complaints about the actual service. They always do a great job.

Working with Antonino Acura was truly an enjoyable...

Working with Antonino Acura was truly an enjoyable experience. My family and I were greeted at the door and treated like we were the most important customers of the day. Our original intent was to simply investigate pre-owned vehicles, take a test drive and make a decision on a purchase compared to another brand. The sales associate listened to our needs and immediately took us to the lot where he did a fantastic job on behalf of the dealership and the Acura brand. Within minutes, we realized he was far more knowledgable than associates we worked with at other dealerships and certainly more passionate about his product. When it came time to talk price, the offer provided to us was competitive the first time. The sales manager introduced himself to us to be sure our needs were met during the visit. He reviewed the offer being discussed and casually pointed out we may be able to purchase a brand new vehicle for only a little more than we'd end up paying for the pre-owned vehicle. There was no pressure at all. We listened to the details and decided to discuss that option on our own. We were encouraged to do that and had no pressure whatsoever to make a decision on the spot. We left and were simply told they would be available if we had any further questions or needs.Ultimately, we decided to go with a new Acura and returned to the dealership the next day. Returning to Antonino was a pleasure, not a chore. The price offered to us on the new car was extremely competitive without the need for haggling or negotiating. The offer for our trade in was also competitive and consistent with offers we had received from other dealerships. It was clear Antonino's sales team was interested in selling a vehicle and treating us right without fooling around and trying to maximize profit at my expense. I would return to Antonino without hesitation and have already recommended them to a friend who is considering purchasing an Acura.

i came in to get my mdx recalls taking care of and your...

i came in to get my mdx recalls taking care of and your device advisor jordan knowles was very helpful on getting everything set up....and had my car out before i was back from lunch...he was even nice enough to get a part of the interior vacuumed that the car wash guys missed....his customer service was above no others....thank you so much

The dealership presents a very neat appearance and the...

The dealership presents a very neat appearance and the sales staff are courteous and knowledgable. They are willing and eager to please without being pushy.The service staff are very accommodating and the service is prompt. I have done business with this dealership for over twenty years and have purchased 6 cars from them and have done my routine service with them as well.

Excellent professional sales staff and for 3 years on...

Excellent professional sales staff and for 3 years on lease the service dept was outstanding in all aspects. Bought the car after 3 year lease. Highly recommend. RKG

I had the worse experience ever with the service...

I had the worse experience ever with the service department of this dealership. They have no respect for their customers time. On the first visit I was promised to wait for half an hour and I ended up waiting two hours. At the end I was told that the problem was fixed, but when I got to the car the problem was still there. They asked me to schedule another appointment so I can leave the car and get a loaner for the day, since they needed time to fix the problem. On my way to the appointment (I was almost there), I was called and told that there is no loaner available and I was asked to reschedule. I dont know what these people think, that they can play with the customers time like that. This is by far the worse experience ever. I would never go back to this place.

I took my car here to be serviced. I had a great...

I took my car here to be serviced. I had a great experience. They were also able to give recommendations on future servicing that I need for my car. The price for my service was great!!!!!!

My 2009 TL needed front and rear brakes after 86,000...

My 2009 TL needed front and rear brakes after 86,000 miles. The job was done ahead of schedule and under cost. Mike's supervision of the job was superb, and the new car rental at no charge was an added plus. Keep up the good work.

The Antonino Acura Service Department has always made me...

The Antonino Acura Service Department has always made me feel like a valued customer. Material and labor costs are competitive and the quality of their workmanship is excellent. It's always a pleasure dealing with Michael Fedikovich.

Purchased a used car from Antonino Acura in Groton, CT in...

Purchased a used car from Antonino Acura in Groton, CT in 12/11. I usually hate the car buying experience, but this one was different. Everyone was very nice to me and my family. I have a two year old who was running about the showroom, jumping in and out of cars, and I felt comfortable not pressured. I got a great deal on the car, and between Steve, Ryan and Peter I felt like a long time prime customer. Any promises made were kept and I could not be happier with the experience of the sales and service departments at Antonino Acura. They promote their dealership as one that provides great service, and they delivered that to this customer. I would not hesitate in recommending this dealership to anyone, Acura owners or those looking to purchase a used car. Thanks to all.

Superior, professional service rendered on time and below...

Superior, professional service rendered on time and below budget.I had a problem also with my telephone directory uploading. It was fixed within 2 minutes.

very accomodating including a lender clean car called...

very accomodating including a lenderclean carcalled me at work to let me know the brake needed relining. they were able to do it that same day saving me another trip

The GM made a very good decision. This was a situation...

The GM made a very good decision. This was a situation that could have become nasty-there was confusion re warantee coverage. Lesson for all: a better explanation of what policy covers what, and what is not covered would be great. I have Acura coveraage and a private wrap coverage.Service deot was great, as always. Great vehicle, our 3d Acura.B French

A very friendly service staff who completed the job in...

A very friendly service staff who completed the job in the time quoted. The waiting room is nicely done with a TV and Keurig coffee maker.

I went in for an oil change and then B12 came on which is...

I went in for an oil change and then B12 came on which is just some of the filters, rotate tires etc..routine things. I had a coupon printed off my computer that you sent, oil change was 19.99..I was carved 75.45, I was told 10% off would be better than my coupon? Your math is off. I feel that I was taken a bit of advantage of as they never really explained this bill. $253.18 is a bit excessive.

The sale of the coverage on service was mirepresented to...

The sale of the coverage on service was mirepresented to me when Ii bought the MDX, therefore the price charged was a shock. This raises a question on the intergrity of the Sales and Finacial representatives, looking to make a comission and not fairly communicate with the customer.very disappointing

Courtesy; good advises; patience; nice works and the...

Courtesy; good advises; patience; nice works and the services for money. I'll be highly recommending this dealer to friends and coworkers, keep up with it.

Purchased used vehicle for commuting purposes. Did I...

Purchased used vehicle for commuting purposes. Did I expect new vehicle service, no, but did I expect to replace a plate light and a front parking light the night after I got the vehicle home, no. Did I expect the vehicle to be detailed, inside and out, when I picked the car up as was requested, obviously, was it, not in the least bit. Did I expect to have to stop and get gas just so I get could home from the dealership, no. Did I plan on having to register the vehicle myself after I was told on Tuesday it would be done for me, only to find out Wednesday night when I arrived to pick the vehicle up that if I wanted to come back to get the vehicle on Friday, you 'might' be able to get it done, no. I considered myself generous in my survey answers.

I owned an Accura and had great service at this...

I owned an Accura and had great service at this dealership. When I retired my wife an I regrettfuly sold the Accura and only use her Honda Odyssey. After taking the Honday to local Honda dealer three times for the same problem, I took the HOnda to this dealership. The problem was fixed immediately. They explain the necessary service and the problem has always been fixed. The staff is courteous and very helpful. I would recommend them to any one.

Always a pleasant experience here! They always are...

Always a pleasant experience here! They always are helpful in determining the problem, what is the priority on what should be fixed or maintained. Thanks so much to everyone there!

My scheduled service was performed on time and customer...

My scheduled service was performed on time and customer service was very informative to upcoming service that my RL will need in the future.My car was washed and vacuumed. Nice touch.

I called for service, and was given an appointment for...

I called for service, and was given an appointment for the next day for an oil change;important to me, since I had just returned from a four week road trip!Very courteous and efficient, as always!I took the opportunity to talk to Steve in the Sales dept.; he may find a car for me, which would meet the specs. I gave him; he was also very courteous; perhaps he will find the car for me!the car wash really helped, as the car was covered with Florida salt water!See you in March, or sooner, if Steve finds a car for me! Happy Holidays!

I was there for routine oil change. I also informed Mike...

I was there for routine oil change. I also informed Mike of two problems that needed to be addressed, he had a tech check the problems and was able to give a estimate of cost and time it would take to take care of the problems.

Oil change done, they fixed my CD player, and they are...

Oil change done, they fixed my CD player, and they are still working on my seat belt. Due to the date change on the seatbelt coming in they made every effort to make it convenient for me when to come back.

On my 2008 rdx the tires where not inflated properly.Each...

On my 2008 rdx the tires where not inflated properly.Each tire was inflated to a different pressure, 32,31,30, and 29 psi respectively. All tires should have been set to 32psi.

Excellent service and attention as always from Peter...

Excellent service and attention as always from Peter Cacchioti and his crew. Good follow-up the next day also to make sure everything was in order.

Mike the service rep was very friendly and efficient.He...

Mike the service rep was very friendly and efficient.He told me the oil change and special maintenance package they were offering would take an hour,and it did.job well done>

Went in for an oil change. Great price, nice waiting...

Went in for an oil change. Great price, nice waiting area, they washed and vacuumed the car. One small thing is that it took a little more than an hour. Glad I had the day off!

I am very satisfied to own a new Acura. On that day, I...

I am very satisfied to own a new Acura. On that day, I had received a very good customer services among Noah, David and Erick. They are very friendly and they all do their best to help me about the price and the services.

I always receive very good service at Antonino Acura. ...

I always receive very good service at Antonino Acura. The staff is courteous and professional and the are extremely personable. Prompt, professional service in a friendly atmosphere, what else could you ask for.Keep up the good work!

I purchased my Acura NSX new from Antonino Acura way back...

I purchased my Acura NSX new from Antonino Acura way back in 1995. Their service has consistently been good, and they have always made me feel like part of the family. Repairs have been done right the first go-around and have been completed in a timely fashion. Our relationship has now been going on for almost 17 years!

Since I purchased my Tsx in February 2011, Antonino Acura...

Since I purchased my Tsx in February 2011, Antonino Acura has provided excellent and professional service. Would I purchase another Acura from them? Yes-sir-re! Im delighted with the car, performance, safety and comfortability. Most of all, I think the team at Antonino Acura is the best! My Pop made them Stromboli's and they all deserve more Apple Pie Day's. Simply, just can not say enough wonderful words about everyone that I come into contact with from day one to present. I even get compliments about my car while pumping the petro. Naturally, I am more than happy to keep recommending anyone to the Antonino Acura team. With gratitude,Lori Costantino

It was great, I was in and out pretty quickly and they...

It was great, I was in and out pretty quickly and they always wash my car, which I love. Everyone there is always extremely accomodating and helpful.

The service here was unacceptable. I bought the car...

The service here was unacceptable. I bought the car certified pre-owned with the 100 point inspection. I drove it home and noticed the passenger side view mirror housing was cracked and missing a piece, the cigarette lighter didn't work (to power my GPS because they didn't have the navigation dvd yet), there wasn't a wheel lock wrench, and the memorized seats didn't work. Very keen inspection. They did fix the mirror housing at no charge though.In addition, I was told that when someone comes to register my car he would bring the Navigation disc, floor mats, and spare key. Finally someone came to do the VIN check weeks after I had been told. When I asked about these items he said he had no clue. He took my car and said he'd be back in a half hour. An hour later he came back and said the machines were broken and couldn't get my VIN checked. So he came back the next day without these items again. Told me I would have to schedule an appointment to come into Antonino to get those items which is 45 mins away from where I live.So I tried to cancel my maintenance plan through mail and I was told I need my mileage notarized at the DMV or verified at the dealer itself. I figured I'd just get my first oil change then cancel afterwards. When I told Antonino Acura that I'd like to cancel my maintenance plan, the finance manager (Erik) told me I COULDN'T. I showed him the contract that we both signed and where it said I could cancel. He then came back with the cancellation form. So he either lied to me or he's just ignorant, hard to tell really. He then proceeded to start doing calculations on whether I'd be saving money by cancelling instead of just performing my request. Clearly I had done these calculations prior (I have a master's degree in engineering) and that was one of the main reasons for cancelling. It took quite a bit of convincing which really annoyed me but he eventually filled out the cancellation request. He got my signature and got the mileage from the service guys and didn't say another word to me. Was I surprised that the oil change took an hour and they made me pay? Glad I cancelled so I don't have to deal with these people again. I should note that the actual parts/service employees are very friendly and easy to work with. Just stay away from the sales and finance people with inflated egos. Shouldn't be hard to miss. They will be wearing cheap suits and their heads will be up their ...

The staff is very professional and friendly. Mr. Marvin...

The staff is very professional and friendly. Mr. Marvin took his time showing us and talking about the different cars we were interested in, and help us figure out our different options. We didn't feel pressured or uncomfortable looking around the lot.

As usual Peter takes Customer Service to the next...

As usual Peter takes Customer Service to the next level....friendly, professional, courteous, timely. It gives me peace of mind to have a service department that I can trust.

I was extremely satisfied with the service I recieved. ...

I was extremely satisfied with the service I recieved. They were respectful of my monetary concerns. They gave me their honest, professional opinions and I didn't feel like they were cramming a sale down my throat.

I have owned an Acura TL and now an RL and put Acura's at...

I have owned an Acura TL and now an RL and put Acura's at the top of the list for my favorite car due mainly to the Service department here in Groton and of course, the comfort and many features that these cars offer. I love my car and the service department knows how best to take care of it for me. Barbara Mantz, New London, CT

I have always been impressed with all of the employess at...

I have always been impressed with all of the employess at Antonino Acura. They are all curteous, friendly and nice people. I like the new upgrades to the customer waiting area as well with the new sofas and the complimentary items to eat. It's a nice touch, especially if you happen to have a child with you. My service was also quite quick and I was out in no time flat!

I have taken my Acura in for service here for years but I...

I have taken my Acura in for service here for years but I have finally had it. The last few times dealing with the service department has been frustrating. In a previous vist they had performed service that I had not requested. They also recommeded additional service that they had already performed on a previous visit. I asked them if anyone had actually inspected my car because if they had the would have known that this :recommended" work was unnecessary. They explained that they had "innocently: been looking at the wrong vehicle in their computer system. When they finally figured out how to operate their computer system they found out that some of the work that they had performed on my car that day had already been done so they credited me for some of unecessary service. So I let this one slide. However, last week I brought my car in for a basic service/oil change and while waiting on the service overheard what appeared to be the general manager telling the service personnel that he did not care what it took but he needed them to immediately prep a new car for pickup because the buyer was coming in shortly. When I was called up to the counter to pick up my car I was informed that they had performed the basic service but were unable to wash the car because their drains were clogged. I knew this was a lie because I had just overheard the manager talking to them. When I got out to my car I found out that their vacuum must also have been broken because the car had not been vacummed either. In starting up my vehicle I checked the tire pressures and found that they had not checked either because I had a couple of tires that were a little low whic hshoudl have been corrected as part of the service. Now I am wondering if they even changed the oil at all. And all this for $35. Never again. I'm taking my vehicle elsewhere i nthe future.

Two weeks ago today, I purchased a 2011 Acura MDX w/Tech...

Two weeks ago today, I purchased a 2011 Acura MDX w/Tech w/RES at Antonino Acura. We have purchased 4 Acura vehicles-- two of which at Antonino in the late 80's. The Acura speaks for itself with style, reliability, safety and performance. The model we purchased was not available at our previous dealer and we made a spur-of-the-moment decision to look elsewhere. Arriving at Antonino Acura, we were immediately greeted by Sean Sutton and shown exactly the model we bought. Sean was matter-of-fact; in-the-know about the logistics of the availability; friendly but reassuring about the trade of our Acura; and also informed us of a financing promotion enabling us to save money. What better deal all done in under an hour. Sean is certainly an asset to Antonino Acura.We truly appreciate the atmosphere at Antonio Acura in a no-frills dealership and Sean Sutton. We also have been assured of the perks we received at our old dealership. Thank you.

I had a great experience purchasing my new TSX. Often...

I had a great experience purchasing my new TSX. Often times dealerships that are located near military installations are horrible - this was not the case at Antonio, everyone was friendly and down to earth!

Called Antonio Acura one day inquiring about a car I saw...

Called Antonio Acura one day inquiring about a car I saw online and spoke with David McLaughlin (I'm in North Carolina). Turns out that the this vehicle was a different color combo than the pre-owned TL my wife and I were looking for. However, I left my name and contact info on the off-chance that they get a vehicle in that meets our criteria (hard-to-find color combo/options). Unexpectedly the next day, David called me saying a customer had just traded in a leased vehicle that met our specs and wanted to know if we were interested. We jumped on this opportunity and after a family member went to inspect the vehicle, we put a down payment on the vehicle that night. The price we agreed to was outstanding! I arrived at the dealership a few days later to pick up the vehicle and they did a fantastic job prepping the vehicle before I arrived, as the car was in amazing condition. Working with David was a great experience (esp. considering we were live over 650 miles away) - he kept us informed along the way and even followed up after the sale.The only comment I have is that I wish each salesperson had an individual company email address. The communication via phone worked great, however, it would have also been convenient to communicate via email (especially living far away).

Service was timely, courteous and professional. I will...

Service was timely, courteous and professional. I will certainly return for service again in the very near future. Quality service at an affordable price, who could ask for anything more.

mike in service is fantastic, always goes above and...