Andy Mohr Chevrolet

Poor service

Purchased a used car from Andy mohr with 47000 miles on it with bumper to bumper warranty til 125000 miles. Three week after buying car the window wouldn't roll up due to a defective window regulator. I talked to service and the sales manager about bring I the car for repair. When I got to service they informed me it was not under warranty and their sales dept would not repair it . They told me that there bumper to bumper warranty is just a drive train warranty. I feel they should fix the car regardless due to being only three week since purchase. Their sales manager was rude about the whole thing and said it no different than a flat tire. Their warranty they sell is misleading and they didn't inform me of the details of the warrant til after I had problems. I personally will never shop or have my car worked on at Andy mohr.

Poor service

Purchased a used car from Andy mohr with 47000 miles and a bumper to bumper warranty til 125000 miles. I had the car 3 weeks when the window regulator quit working and the wind wouldn't roll up. Took it to service to find out it wasn't under warranty and they wouldn't repair it . Hey explained to me that bumper to bumper warranty was really a drive train warranty. I would not recommend buying a car their. I feel they should fix the car after only having car for 3 weeks

prompt response

The sales associate was very pushy did seem to be only concerned about himself about making a sale and not our specific budget and needs.

nothing but the best

have bought 2 new cars from Andy Mohr Chevrolet in Plainfield and have nothing but great service each time i go there.

Great Service

I'll come here for all of my service and maybe to buy my next car. Those were my thoughts the first time I went to Andy Mohr Chevrolet. I've been happy with them ever since.

NEW SUV PURCHASE

great salesperson and staff willing to give you great trade in value

great service

Great job in and out with what my family needed and within are budget

Great salesman, extremely poor finance representative.

About a week ago, my wife and I decided it was time for a new car. I will spare you the details on our selection process and how we came to decode on Any Mohr. We arrived to the dealership early in the morning. We drove through the lot to get an overview of the inventory. We spotted several models that we were interested in, even exiting our vehicle to look at several. As my wife and I were looking at one particular vehicle, we were approached by a salesman. I was actually surprised that it wasn't soon that once "pounced." Nonetheless, he walked over as we were looking inside the vehicle. The. Ext thing that happened was the beginning as to why we ended up purchasing our vehicle. The salesman said: "Hello there folks! I can see you are looking at several vehicles here; I don't want to intrude on you at all. If you would like, I'll leave you my card and if you have any questions at all, give me or one of the other sales people a shout; my name is Rodney." And he walked away. This was a big change from other lots where you are hounded and the sales staff walk around the lot like buzzards over a carcass. My wife and I finished looking at the vehicles we saw and went to several other lots in the area. After looking at several lots, we stopped to review. We decided that we liked a few of the vehicles at Andy Mohr Chevy but, more than that, we said: "let's go see Rodney."We arrived back to the lot, found Rodney, and began telling him what we wanted. We told him year, mileage, price range, and payment. Rodney found us almost exactly what we had in mind. After a test drive, we were ready to make a purchase. After some negotiation and price haggling, we decided on a number. Rodney began preparing the paperwork and arrived back to escort us to the finance manager. This is where our experience changed. From the moment of walking into this young man's office, I was offended and disrespected. This finance representative, Jonas, was one of the most disrespectful people I have ever talked to. He belittled my comments, talked down to me, and spoke to me as if I had no idea or education on the car-buying process.After listening to this man for several minutes, I walked out of his office. I had to speak with my insurance company on coverage and options before completing the purchase. I did not want to continue to to deal with this man, however, my wife was set on this car and we were motivated (and the car was really a good deal).Knowing that I only needed to speak with my insurance company (USAA, customer service is 2nd to none with them and the conversation wasn't going to take long), my wife stayed in Jonas' office. Apparently, my conversation took too long and my time and business wasn't I'm important to him because he told my wife she needed to wait in the hall and he had other clients to deal with. To say I was furious would be an understatement. Rodney made every attempt to correct s problem he didn't cause. To be 100% honest, if it had not been for Rodney and the respect he showed me and my wife and the genuine attitude he had, I would have walked away. Rodney ended up speaking with managers and getting us in with a new finance representative and she was leaps and bounds better. We left with the car and the feeling that we got a good deal. And it was all because of our salesman, Rodney. I would only recommend this dealship to other if they have Rodney, or a salesman that is of the same mindset as him. If I was basing this off of my experience with the finance department, I would tell you to go to the nearest "we take your money" car lots and give them your business.

Not impressed

Price was misadvertised. It was never acknowledged. Instead it was suggested I had my numbers wrong. Don't waste your time.

Great Job!!

I just moved to Plainfield and needed a Chevy Dealer to service my Silverado. Dealership and Service department very welcoming and helpful. This is where I will come from now on for service on my truck.Thanks!!

owner of the car

They did an excellent job. They were professional with me by answering my questions about the car.

Dissappointed

I made an appointment 4 or 5 hours before I arrived at the dealership. I was told whom to ask for. I drove 45 minutes to get to the dealer and arrived within my stated time frame. The person I was suppose to ask for was gone and it appeared that no one knew that I had an appointment. The assigned sales person was courteous and tried to be helpful but again she knew nothing about why I was there. Once we established what I had come to see, they had trouble finding the vehicle. Finally that had to take us in another car to a back lot to see the vehicle. The vehicle had been washed on the outside but the inside was trashed...literally if looked like someone had upended a bag of trash in the car. It was so filthy that I refuse to even get in it. I think the salesperson was embarrassed or at least I hope she was. She ask me if I would be interested in looking at it again and I told her not until everything they were going to do to it was completed. She called me some days later telling me it was almost ready if I wanted to come and see it. Again I told her, I was not going to drive back to the dealership until it was totally completed. I have not heard back and am not planning on going back.

CARL QUINN

JOHN MEER MADE US FEEL AT HOME AND MADE IT A WONDERFUL EXPERIENCE

Service Dept.

Ashley is awesome and so is everyone else every time I take my vehicle there to be serviced. There are closer dealerships to take my vehicle to but I drive further out of my way because of how accommodating the staff is regarding my vehicle's needs. Please let them all know I gave them a 10.

Ms Markie

Greatest dealership I have gone to I have gotten 3 vehicles from Andy Mohr plainfield

Great service

Great place. Everyone was helpful and very nice. I had a appointment for my oil change and tire rotation. The lady that checked me in was so very sweet and helpful. I have always been very satisfied every time I bring my car in for my oil change. I don't have to wait long either.

2016 Chevrolet Silverado 4x4 Crew Cab

I would definitely recommend anyone in need of a new vehicle to look up Andy Mohr Chevrolet. Huge inventory, very friendly and knowledgable staff equals great experience!!

Customer

having managed a store myself, I know it is hard to get everyone to be so kind and generous , but Andy Mohr was 100% great with customer service. I have already recommended them to several people that when they become ready for a new vehicle to go see them.

2016 HD Silverado

Very well trained and pleasing people and more than willing to help you. You can't walk anywhere there without people asking if you need help. I bought a vehicle and couldn't ask for it to go any better than it did.

2016 Equinox

I was impressed with all the sales people and how they didn't leave anyone hanging around wondering where their salesperson was at. Josh was extremely helpful and went out of his way to help me get the car I wanted. I was at another dealership 2 different times during this past year and twice this year and the salesperson and finance just didn't want to work with me. Wanting to put me in a car I didn't want and left me sitting in an office for hours and wanting me to pay more for that car and it didn't even even have that much on it. Once again I would recommend Andy Mohr and my salesman. I have already told several people to check Andy Mohr out.

A+++ dealership

Rick Brandes has been great to deal with. I have been purchasing company fleet vehicles for over 15 years, wish I would have found Rick and Andy Mohr Chevy sooner. Gary and his team in service are a class act. They are quick with service and repairs and really go out of their way to assure we get our fleet vehicles back to service as soon as possible every time!

Sold a nightmare of a used car

Boyfriend bought a used 2007 Chevy Cobalt, was told it was in good condition. One month after buying the brakes needed to be replaced, after three months the battery was having issues and had to replace as it had gotten so low that it actually froze over in November; battery issues again in March and found out it's because of the "GPS" locator the bank had them install and it was drawing power when the car was off. Andy Mohr claimed they couldn't fix or touch it without the approval of the bank, contacted the bank and they said Andy Mohr is responsible for all repairs on the GPS and they don't need permission since Andy Mohr installed it -- and they want him to pay $100 for a full diagnostic to verify it's that part, even though he showed them the findings on our diagnostic tool. Now, we've figured out that the fuel pump (which had a recall but not in our state?) is cracked, which is going to be a $700+ repair, along with the new battery that was $200, oh and when we went to a mechanic friend to do a diagnostic for free -- ALL FOUR struts need to be replaced. This car was $10k and he had to finance it, so we're stuck with it for a long time -- should've looked at the carfax report first because it lists the history-based value at less than $4k. This car is nowhere near worth the trouble it's caused, if he doesn't unhook the battery every night he'll have to jump it in the morning because it will be completely dead. I understand that people who buy used cars get the short end of the stick, but have a little pride in what you sell and let someone know if they'll need to put more money into actually fixing the car.

New Truck- So far very happy

We pulled into the dealership looking for a particular truck. We were looking for a Silverado 2500hd gas 2 wheel drive. After looking for a few minutes a salesman (Terell) showed up and a couple minutes later Jerome showed up explaining that this was Terell'so first day as a salesman. I explained what I was looking for and there was actually one sitting right by where we had parked. Jerome took over and got us into it to see it up close and we also took a test ride. The rest of the process as you would expect. Here's my offer,here's our offer and so in until we met in the middle. They appraised my truck a little low I thought but by the time we were finished I got the deal I was after. Even the finance department side went well. I really have nothing negative at this point to point out.

Great Service

The employees at Andy Mohr Chevrolet are always very pleasant and helpful. I have worked and been around Automotive shops for 25+ years and Andy Mohr Chevrolet is one of the best.

Service

Awesome experience in both the sales and service department!

Everyone very nice, and knowledgeable.

Great dealership. Personnel very nice and helpful. Willingness to work with customer is tremendous.

Andy Mohr car buying experience

My salesperson Austin Norman was very personable and was very patient with my decision making and knowledgeable about the Cruze that I bought. The dealership is very comfortable and clean.

great complete service

oil change with complete warranty check up was fast and efficient.

Great customer service!!!

Great experience! Very friendly and helpful. Jay and manager Joe are really great to work with!

Service

Wes did good trying to get us he best payment on the 2016 Silverado.

Wont take sat appointments as advertised

I called and ask for sat appointment. They are open until 4 pm. Told me its first come first served. Poor communications. Service tech rude and un professional.

TERRIBLE

The salesmen spoke to my daughter and me for 30 minutes.Took my information and gave it to the financial person.Made us wait for 30+ minutes. Came to where we were seated and told me the only way I could get into a car was with a large down payment and even then it would have to be a 2012 or possibly 2014...but nothing newer. My daughter asked about leasing, the salesmen said absolutely out of the question.The financial person did not even come out of the office to speak with us or to explain what the issues were.The salesman eluded to the fact that there was no other dealerships that would or could help me.Thankfully my daughter and me did not listen to him.I have been in a 2016 Ford Fusion with all the perks...it was leased.I will not ever go to a Chevy dealership again, nor will I ever recommend it to family or friends and Chevy has Andy Mohr's dealership to Thank for that.

Outstanding dealership!

I will never go anywhere else for a vehicle! I first talked with an internet coordinator named Sheri Sanchez. This was our first time purchasing a vehicle through a dealership and she was so patient, making sure all of our questions were answered. When we were finally ready to purchase a vehicle, she set us up with salesman Ron Sharpee. We had our 2 small children with us and he was just as patient and it was very obvious that he payed close attention to what we were looking for. Once we found the car we were in love with, he went above and beyond for us and we couldn't be happier. I wish I caught the gentleman's name that did our insurance because he also went above and beyond, but our kids were over it at that point. Lol I highly recommend checking them out for your next vehicle purchase!

Excellent service from start to finish!

I will never go anywhere else for a vehicle! I first talked with an internet coordinator named Sheri Sanchez. This was our first time purchasing a vehicle through a dealership and she was so patient, making sure all of our questions were answered. When we were finally ready to purchase a vehicle, she set us up with salesman Ron Sharpee. We had our 2 small children with us and he was just as patient and it was very obvious that he payed close attention to what we were looking for. Once we found the car we were in love with, he went above and beyond for us and we couldn't be happier. I wish I caught the gentleman's name that did our insurance because he also went above and beyond, but our kids were over it at that point. Lol I highly recommend checking them out for your next vehicle purchase!

Better than other dealers!

I "was" going to lease from a southside dealer but thought I should see what else is out there. The Salesman and Sales Manager I dealt with put in overtime to get me to be an Andy Mohr customer. I worked them over trying on just about every new truck like a pair of shoes! Finally found what I liked, then we all worked on pricing. They found me every discount they could and got me alot of truck for a great lease term. I can't wait for the next one!

My first experience

I was looking for a used car and was shopping around. Many dealerships/lots do not put prices online. Others will not give information out unless you go in person making it hard to do good research. Sean Benefiel was very helpful online and made my appointment. I dealt mostly with Austin. I did not purchase a car because those in my price range did not fit my needs. However, Sean and Austin were very helpful and honest. And, when one is purchasing such an important product, honesty and integrity are the most desirable qualities in a salesperson.

Everyone one very helpful and nice

My first time buying a car car salesman was very professional with everything great price perfect car I will definitely be going back again no issues at all

Best Dealership

In the last 3 months I have bought 2 cars and 1 truck from Andy Mohr Chevrolet. I have also had all of my vehicles serviced here. Joe Zimmerman is a knowledgeable and friendly salesperson that understands what I am looking for and ensures that I find the right vehicle that fits my needs. Ashley Gallegos has outstanding customer service skills and informs me of the services needed on my vehicle and ensures that that I am well informed. Both are the reason that Andy Mohr Chevrolet is my only car option for sales or services!

It was a great day at Andy Mohr

It was my first time to Andy Mohr Chevrolet and the salesman Jay gray was very helpful and very informative and make sure that I was able to look at all the cars that I wanted to look at. Jay also tried his hardest to give me the most reasonable deal out there my first trip to Andy Mohr Chevrolet was great and I hope it is for other people also.

Andy Mohr is very attentive and grateful

I was very satisfied with my purchase from Andy Mohr, I purchased a 2016 Chevy Silverado 1500 LS. Troy Fox was my salesperson and he was the best, he answered all of my questions and I never felt rushed. I was treated like I was the only one there to make a purchase, when in fact they were very busy. I never felt like I was not important, and felt very comfortable with the entire experience. I would recommend this dealership to everyone. I am a very happy customer, and was a returning customer.

Andy Mohr is best in town!

I went to Andy Mohr to get a diagnostic done. The lady that was helping me was Ashley. She was very pleasant and helpful

Great sales!

: Thinking I was encountering a come on, I called about online listing of truck. I called,spoke with Linda who said truck was still available. I arrived, Linda turned me over to Josh Cohen. I could not have dealt with a better guy.While showing me this older work truck he listened to my needs(gardening). I decided this wasn't it, a manual. Josh didn't just let me leave, he looked for another within my budget and needs. He did some work to get me an OTD price within budget. The truck now sits outside and I feel I was given the best possible service.Thanks to the Andy Mohr team. Also helped me with insurance through Provident(SR22), I left with all my needs cared for in one stop. Well, on to BMV, ugh!

Great service, great sales, clean dealership

I have bought several cars from James Mack. He has always had my best interest in mind. Have sent others there as well and they were treated very well. I have also had my vehicles service work and any warranty repairs.performed at andy mohr. They are always polite and get me taken care of in a timely manner. Dealership is always clean and everyone friendly.

poor when introduced to sales manager Cooper.

Salesman did a good job. Once introduced to sales manager Cooper, transaction went downhill quickly. He was rude and condescending. Unwilling to have give and take discussion regarding a truck purchase. Told us our thoughts on purchase price were basically "crazy". Very unprofessional they lost the truck that we had an appointment to test drive, should have left then but really liked the truck but left without it.

Great customer service

My overall experience was great, their in house detailer could use some training but they sent my truck to Ziebart to make it right & provide me with a rental each time they had my truck. I was so impressed with my service i sent my Mom to buy her new car from them. Over all i feel they bent over backwards to make us happy & we're both happy with our purchases.

Satisfied with service

Friendly and professional service from employee in service drive. No prolonged wait while vehicle was being serviced. Very satisfied.

Gary and Donna

Best way to describe it.........Smooth and painless. from the test drive to them handing us the keys,it was all up front and no surprises. You cannot say that about most dealerships.

HORRIBLE! !!!!!

UPDATED! !!!!!!The service department is a JOKE!!!!! I took my 2009 chevy trailblazer in to have it looked at after putting a new motor in due to the old one going bad. It had a random misfire and was very hard to start. It also needed a sensor to be relearned and I did not have the equipment to do that. The first time I took it in they said they could not figure out what was wrong with it and to just drive it the way it was. I took it back the second time due to it getting worse and I was informed the next day that the engine was bad. Now being a mechanic for 16 years I tried to give them other options before just jumping to the engine is bad but he did not want to listen and said yeah we could do that but its not going to do any good with the engine being bad. He then asked me if it was still under warranty and I said yes so he told me to call the warranty company and see if they would cover it and if so they would put it in. After about 10 minutes of talking with the warranty company I ended up and gave them the dealerships information and had them call to verify what I was saying. When the warranty company called and talked to them the guy that they talk to they said was rude and very defensive when they started asking questions about how they did their tests and what tests they ran. The warranty company did end up sending a new motor and Chevrolet put it in but when I called to find out when they were going to mail the check for the labor reimbursement they inform me there was nothing mechanically wrong with the motor that it was in perfect condition so they would not pay for the labor. So I tried to contact the service department 7 Times with no call back so I took off of work and headed to the dealership to talk to them in person. As I started to tell the guy what the warranty company said he got very upset and very defensive and kept walking away from me. Then he basically said there was nothing that they could do and sent me on my way. When we went to pick up the truck my wife drove it and was taking our kids to a family member's house. About 15 minutes down the road all the sudden the truck was smoking so bad my wife couldn't see the car behind her. Come to find out they didn't hook up one of the transmission lines correctly so it was spewing transmission fluid all over the motor. By this time the service department was closed so we talked to somebody in the sales department and they ended up and sent us a tow truck and gave us a loaner car until ours got fixed. I got a call from the service department the next day saying that they fix the truck and that it was ready. This time when we went to pick it up I drove it and I ask them why it was still having the hard start issue and the misfiring. He said there was nothing wrong with the vehicle and I said but the check engine light is on you can feel the misfire and you have to crank and crank and crank before it will start. He once again told me that everything was fine and they did not find anything wrong with it. We had this problem before the first motor went bad so I knew it wasn't anything with the motor itself. There is a lot more that i could say but I think you get the point. I filed the complaint with GM. After a couple of days of dealing with them they informed me that they were not going to help me because the dealer said that they we're not going to do anything about it so GM denied my request for help. So I have now filed a complaint with the BBB and I've also put my complaint on dealer rater and now on here and I will be putting my complaint on every website I can possibly find. I am currently another $3,000 in the hole on this truck because of the dealerships misdiagnosis and it still runs like crap.UPDATE TO THIS POST.....We have now found more issues with the truck that are related to the work that they did. My wife came home and said that the steering on the truck felt really loose. I went out and looked at it and the first thing that I see is the inside of the tires are bald. The more that I looked the brake caliper on the passenger side was VERY loose. Now on top of the $3000 they ripped me off for, I now have to get an alignment, new tires and brakes. I have been told over and over they can't and won't help. These CROOKS got their money and are trying to run. I think they got some of their mechanics out of a cracker jack box. I am sure that they will somehow say it is our fault. That they didn't even have to touch the wheels brakes or Alignment to replace the motor (and you do because the front half shafts go through the oil pan). I am looking into more options on what to do about this whole situation. I would suggest NOT using this dealer for your service needs. Go across the street to the Ford dealer. They will work on your chevy and make Sure it is right. (So I've heard).

Great service!

My salesman did a excellent job on getting me the best deal on my silverado ! I wasn't very pleased at first probably because was in hurry to leave but after giving him another chance he did a great job! I want to thank him and the sales manager for their hard work!

What an experience and pleasure.

Love that place! Always treated well and everyone is very friendly.Jim Simpson is always so helpful and knowledgable. He has a way of making you feel like you are the only one in the showroom that even matters. This is my 2nd vehicle I have purchased from Jim & Andy Mohr Chevrolet.Keep up the good work!Thank you, Susan LeachIndianapolis, IN

Good buying experience

The sales team did a nice job of answering all our questions and worked with us to find the best car and deal. Mike did a nice job explaining all the bells and whistles on the new car!

Alphonso the salesperson!!!!!!

I live in Hazelcrest Illinois and I heard about Andy Mohr Chevrolet in Indianapolis Indiana from a friend. I was told about a salesman that will provide excellent knowledge of the autos and pricing to fit your budget. I contacted the dealership, spoke with Alphonso Williams who helped me locate the exact vehicle I was looking for. I was on a budget and didn't want to go over it, so I explained to mr Williams what I was looking for. Within a week, he called me and said "I have the perfect SUV (which I wanted) he sent me pics of SUV inside and out....I knew the mileage, car fax report, details of previous owners, everything about the vehicle...... I fell in love with the truck and said yes. Thank you Mr. Alphonso Williams for being a great salesperson and a true friend.

Be very careful with this place

16 months again we took out Pontiac G-6 in for an oil change, simple enough. Picked up car seemed fine. Next day car sounds horrible, have it towed back to Mohr's. They proceed to tell us the timing chain need's to be replaced, $1600.00. Months later having noise problems again, they say let's change the oil every month to be safe. Okay, will do. 3 months ago they say looks good, let's just go 3 month's this next time. Get a call from them Nov. 2nd reminding us it's about time. Wife is off election day so she takes it in for oil change. While she's there she talks to a salesman (Josh) about possible trade in for new car. He comes up with a lease deal, she say's she has to talk to me first. So the next morning she starts the car and once again it sounds like crap. Had the car towed back to them and guess what? It's the timing chain again! Now this car has 82,000 miles on it, seems strange this goes twice in 16 months? they say they can't guarantee it won't happen again, so I come in with wife to see about trade in and check out the deal that Josh told my wife about. It is now 11/4. So my wife had told Josh she wanted payment about the same or less than she currently had. He say's no problem. So 3 hours later he comes to table and say's "sorry, that lease deal ended on the first" Unreal, how does this guy not know that the deal ended 4 days earlier?? He then offers a deal that would have DOUBLED the car payment. We just kind of laughed and said no way, that's BS, got up and went out to our car. Before we could leave, Josh and I think his boss come running out to our car saying they would take care of us and to give them 24 hours. It is now 10 days later and not a word from either of them. This dealership is really poor for both service and sales. Went to Bill Estes Ford in Brownsburg, got a car next day, they were awesome!!!! Will never go to any Andy Mohr dealership again!!!

Excellent service writer Nolan Hays!

We have had several occasions for routine service and minor corrections on our 2014 Traverse LTZ, our service contact, Nolan Hays, has always ensured that "the right thing" is done to get us back on the road with as little inconvenience as possible!

HORRIBLE! !!!!!!!!!

The sales department seems to have it together. The service department on the other hand is a JOKE! !! Took my 09 traiblazer in after I put a new engine in it. The old one threw a rod. It had a random missfire and hard start issueand was told that they could not find what was wrong with it. (This was wrong with it before the new engine). I was then told to just drive it the way it was. I took it back when the problem got worse and they then proceeded to tell me that the motor was bad. long story short I had them talk to the warranty company and the company sent a new motor and Chevrolet put it in.the old motor was then sent back to the company to be tested. the warranty company called me and said there was nothing wrong with the motor. so therefore they were not going to the cover of the labor for having the new motor put in. I told Chevrolet about the warranty company said and as I was telling the guy he got mad and walked away and would not talk to me. he then basically just said there's nothing we can do and sent me on my way. I have since filed a complaint with GM and with the BBB. GM talked to the dealership and the dealership said that they were not going to do anything about it so GM said they would not help me because the dealership said no. so that is when I filed with the BBB and I am still waiting for a reply from them. I guess my next step is going to be getting a lawyer and filing suit. also when I talk to GM she said oh well they all know what they're doing because there ASE certified and I said I was a mechanic for 16 years 10 of which were in the military and all ASE certification is, is you spent the money and took the time to take some online test and they send you a certificate ASE certification is a joke just like being a licensed contractor all that is, is sending in money and they say okay you're a licensed contractor. anyway now I am $3,000 further in the hole with this truck and it still runs like crap.

very Disappointed

They make you think your getting the chemical your looking at...and once your there make you feel like why am I here....They advertise they take any credit...when they really don't... When searching for a vehicle I was looking at by here pay here and they came up when they don't do this at all...They gave me a certificate excepting the deal and told me to come sign my paper work and drive my car home...To my surprise when I got dropped off there I wasn't getting a car they really hasn't even started any of the paperwork...and the sales lady that had been calling me nonstop and at least 50 emails wouldn't even speak to me she handed me over to someone else who then changed everything about my deal...and I was then stuck with no ride home... I HAD BOUGHT A AMBIVALence before there in 2007 and paid it off completely....this time they wouldn't give me the time of days after assuring me the car was mine....very disappointed....and come to find out they ran credit on me several different times so there was no excuse for this....

Totally committed to a quality sale!

Our sales rep, Tonya, was excellent to work with. She understood what we wanted and worked hard to get us into the closest car to our requested specifications. Our new Cruze is a bit more than what we went in for, but we already are so glad to have the upgrades! To top it off, the dealership stayed open well after normal hours to meet our busy schedule. Thanks to Tonya and Jon Lambertson in finance! Good people at Andy Mohr Chevrolet :)

Second service visit

Great experience with the service department on my 2015 Colorado. Took good care of my truck and resolved all the warranty issues and general maintenance. Jim Cox was excellent at communicating the needed time and updates on my vehicle.

First Time Chevrolet Purchase.

Had a small problem with the dealership but they corrected the problem and went above my expectations to make the final sale correct. I would recommend this dealer and sales associate to my friends and family.

andy mohr chevrolet used car purchase

I found the car online but emailed James Mack directly one evening. he called me within 30 minutes and we setup an appointment for 2 days later. he was ready for me when I arrived. I needed to make a business call during my visit and he arranged for me a quiet room to take care of that as well.Tyler was super organized in finance and helped get me back on the road quickly

Wonderful place to shop.Andy Mohr Chevrolet. Plainfield In

We just purchased a 2015 Traverse from Jim Simpson and we love the car......this is the first new car my husband has purchased since 2003. Jim went out of his way to help us, as he always does. We have dealt with Jim on several occasions and he is very much a professional. Kudos also go to Jason, Joe, Harry and Nolan....they also have gone above and beyond to help us and to make our experience a very wonderful one.R

How to lose a customer in 5 seconds

When difficult situations arise when dealing with new car repairs a dealership gets a chance to prove themselves to their customers and brand. Andy Mohr Chevrolet failed that opportunity today. The generous average rating comes from what I suppose we all expect from a dealership: surprise service fees, confusing policies (arbitrarily applied), rigid (yet absent) management, and faulty OEM parts that never seem to be covered or recalled. For me, "Buying American" now seems that I need to have an attorney present when buying a new car to getting an oil change.

Excellent Experience

Josh Cohen was friendly, knowledgeable and accommodating during our interaction. He epitomizes what internet buying should be. I tried many dealerships in the last couple of months, including other Andy Mohr franchises, and was unimpressed with their internet sales department. Luckily I found Josh.

Worst customer service ever received from a dealer

This was the absolute worst experience at a car lot in my life. I set up an appointment to purchase a vehicle, only to drive all the way there and be told that the vehicle was sold that morning! At no point during the day did they bother to notify me to let me know. They had my phone number and email address and never even bothered. I strongly suggest to never purchase a vehicle from them!

Terrible experience, I will never go back

Called and made appointment to look at a car. When I arrived I had to stand there at the desk for about 10 minutes. Finally a salesperson approached me. I looked a car on the show room floor and they opened the door drove the car out for me. I got in and started to drive away when a salesman hurried over and said he just got the paper signed to sell the car to someone else who had not even driven it yet. So he did this to make sure he got the sale. The sales person kept telling me that he could find something else for me. This poor customer service. I will not ever step foot in any Andy Mohr dealership agin for any reason. The next day I bought very similar car at Hubler and had the best service and car buying experience I have ever had. I am 60 and I have bought quite a few cars in my life. Never at andy Mohr.

good customer service is a thing of the past

I was just so disappointed in the customer service. Purchasing this vehicle was the worst experience, there is nothing good I can say about it. It makes me sad, that people mistreat people and do not care. I would not recommend this dealership location.

Review on Buying 2004 Tahoe

It was on Feb 14th, 2015. The Experience of Joshua Cohen and Anglea were very helpful in purchasing the tahoe including the finance man who made it happen that day. I very impressed with all of them. I was concerned about the front desk girl you when you come into the door. We left for awhile because our vehicle was getting detailed and ready for us to take home and they sent us to chillis for lunch. We returned back and I let the girl know up front but she never let them know we had returned back. I had to find my sales rep myself Joshua Cohen. We sit in the lobby until about 3:30pm that day and we were there since after 9am on Valentine's Day. The only other concern was them calling and let us know our part was in for the vehicle so appt could be made. The tahoe is being serviced now but sometimes there needs more follow up on this. Thanks Pamela Weber/James Weber

Feedback

Inquired about a car advertised on cars.com that was a new publication. Got an email response right away and I asked to see some photos before I went any further. Was told I would have some very quickly and was asked how soon I could come in? I asked again for photos and then a 3rd time. Finally after no response, I emailed again for photos and was then told they had sold the truck in the interim. Fast email back bit absolute no results. Went elsewhere and paid cash.

Had a recall on my ignition

Alex was very nice hooked me with a nice Malibu it was down in 2 hrs no problems. I was greeted with a friendly service and professional associateI was at the one off 40 in Plainfield

Victor Kiefer

Jim Simpson and the entire Andy Mohr team do a great job of making you welcome as you buy a truck . I will return to this dealership and Jim Simpson for my future auto needs and service.

Be careful and get what is promised before you leave or buy!

Once again I was lied too and told I would receive coupons and gift cards...yes GIFT CARDS plural that I did not receive and have yet to receive. I can take a lot of crap, but being lied too is not one of them. I should have went to Champion Cheverolet (formerly Dugan CHEVROLET) where I was originally going to go because this is not the first time I have been told something at Andy Mohr and no follow through and Champion was going to pay or include a spray in bed liner and give me 5 years free oil and maintenance where I only got 2 years from Andy Mohr. Need to follow through on what you say or tell people!! Just be very careful when dealing with this dealership, they will promise things that they will not follow through with! If you do go to this dealership just make sure you ask to deal with Tyler Basch. Even if you don't like what you are hearing he will at least be straight up honest with you!

Not Given Whole Truth

I spent some time giving the internet agent my background and the information about my car. I was told "we have many lenders, and I'm sure one of them can help you." I arranged for a friend to take me to the other side of town to meet with this agent. When I arrived I was given to someone else and was told that there was no way I could get the car I wanted financed. It was a completely wasted trip. I was very disappointed and very angry about being misinformed.

New car purchase

There was a long time span from purchase to delivery but that was no fault of the Andy Mohr dealership. The suburban's were just slow being built. Our salesman James Mark was very courteous and knowledgeable of the product. There was an appreciable absence of pressure selling. I would be happy to recommend James and the Andy Mohr dealership to anyone.

Bad car buying experience

After more than three weeks I bought and returned the car within 2 days to the dealer who provided the wrong information to me from the just beginning of buying, there has been no reply from the dealer and I cannot get my trade-in old car back either in the form of the car or the check although I called, texted and emailed them multiple times. You can imagine how difficult it is!!!!!!!!!!

"Andy Mohr Delivers Again"

I have been dealing with Jim Simpson since 1998, and when it comes to purchasing any kind of vehicle, Jim is always my first call. His professionalism and person care are second to none, he's the reason we're a repeat customer. Everyone at the dealership goes out of their way to make sure we were taken care of. This is the reason that we only deal with the Andy Mohr family.

out of town internet sales

Had submitted a question about a vehicle on this site and when I was given a response it was about buying a new car and not about the one I inquired about. It was like it was an auto response and then spam emails. Not quite the customer service I was looking for and still haven't heard about the vehicle I wrote about

Never. Again.

This was awful. I went there to look at a used vehicle. I asked to view the carfax, as the car looked like it had been wrecked. The salesman gave me the report for a DIFFERENT car. When asked about it he completely avoided the question. The morals of the salesman were completely low. I've never felt so disrespected. I will never return. I intend on spreading the word and taking my business elsewhere.

Bait & Switch

Scheduled an appointment to test drive a used vehicle 24 hours in advance that I found on the internet. They knew I was driving almost an hour to this dealership. I even got a phone call 2 hours before my appointment to confirm I was still coming. Upon arrival, I was greeted and told to wait in the lobby while they pulled the car around. 5 minutes later the salesman (Greg) came back informing us the car had been sold the day before. He immediately asked us if we would be interested in something new for around the same price. We were told their system wasn't "sophisticated enough" to alert the front desk that a car had been sold. After dealing with him for almost 3 hours (with two small children under the age of 3) we finally left feeling like we were being forced into a deal. We were trying to be upsold. Needless to say, we wasted an hour drive both ways, gas money, and an entire day. Later that night, I was talking with a friend about my trip to the dealership. Before I ever told him about my experience with Andy Mohr, he told me about his experience. Astonishingly, it was an identical story!! Beware of this dealership and their bait & switch ways. I will never step foot on their lot again. STAY FAR AWAY & BEWARE!!!!!

everything was in gods hands ,amen.

have you ever felt like your n the right spot at the right time well that day was the day for my husband and i to pick out my new car but God had to make the move for us .

Sales people useless

I went in needing a new car. Since the dealership is close to my job. Thought it would be a good choice. Boy was I wrong. First off it took 10 mins. for someone to great me as I walked around the showroom. I went outside when a sales person finally asked if I needed help. At this point I was ready to go. But, I stayed and decided to see if they could redeem themselves. Told him what I was looking for

I spent 4 and half hours in the plainfield store. to...

I spent 4 and half hours in the plainfield store. to trade my truck for a new one.After over 2 hours we mad a deal.Geno told me he would make it work the deal was so far along the new truck was in clean up.After we shuck hands and everything was rolling and 90 minutes passed I was told they could not honor there promises.I fill they made the mistake.So they should honor the deal.This all went down on 2 21 2014.I have filed a complaint with the BBB and G M customer service. One made customer is 10 lost sales Steven Shinkle.

Harry Snyder was a pleasure to work with. He was very...

Harry Snyder was a pleasure to work with. He was very knowledgeable on the vehicle that I was interested in. He was so great that I ended up purchasing my new car from him. Harry worked with me on getting my payments where I needed them. I am very pleased with the service that he and the others provided at Andy Mohr Chevrolet in Plainfield, IN.

Troy, Harry and Jon went above and beyond to help me with...

Troy, Harry and Jon went above and beyond to help me with my trade and new purchase. I have recommended them to my family and friends and enjoyed my experience!

Jerome and the entire Andy Mohr team went above and...

Jerome and the entire Andy Mohr team went above and beyond in helping us with our purchase. They truly put us first and worked hard to not only put us in a 2014 Malibu, they actually found us one we liked better than the one we went to look at. And top it off, they all worked to get it within our budget. We are from out of town, and they stayed in touch before and after the sale to make sure we were completely satisfied, and we are. Really put us, and service, above the sale. Hats off to Jerome and the entire Andy Mohr Chevy team.

Best purcahse I ever had. Greg was spot on to my needs...

Best purcahse I ever had. Greg was spot on to my needs and financial range. He really took good care of me. I felt compelled to rate Greg highly. He definitly deserves it.

I hated the idea of having to go into a dealership and...

I hated the idea of having to go into a dealership and deal with the aggressive sales reps but once there, I can say this was my best experience ever in buying a new car. Dexter was friendly, answered questions well and honestly and, most importantly, was not overly aggressive. Great job Dexter!

We have always been greeted with a smile and enjoy the...

We have always been greeted with a smile and enjoy the atmosphere at Andy Mohr. This was our 6th vehicle purchased in 6 years. They have always had everything ready when we arrive - might be a few minutes or so but not lengthy at all - very comfortable with the dealership and Ron our salesman!

I am a very hard person to convince to buy anything. I...

I am a very hard person to convince to buy anything. I didn't feel pressured at all and any questions I had Dexter or any of his Co-workers were able to answer for me about the vehicle inside and out. I looked a lot of places including where I had bought all my previous vehicles. This was a xmas surprise for my wife and Andy Mohr & Dexter made it a great surprise down to the red & silver bow! I will purchase again from Andy Mohr Chevorlet.

I gave the rating I gave because I feel as though Dexter...

I gave the rating I gave because I feel as though Dexter went above and beyond to make sure that I walked out of the dealership with a car at a great price. I appreciate all the help he provided me with and I will definitely be referring all of my friends to him.

we came in with a limited budget and upside down on our...

we came in with a limited budget and upside down on our current loan and the salesman worked all day to get us the car we wanted at a price that worked for us.

Greg Vance and the rest of the group at Andy Mohr...

Greg Vance and the rest of the group at Andy Mohr Chevrolet worked hard to get us in the vehicle we wanted at the terms we were looking for. I have, and will continue to, recommend Andy Mohr Chevrolet to anyone in the market for a new or used car. Great group to work with.

Outstanding service personnel

As in the past, the service department was again outstanding in providing the service requested and beyond. As older generation Chevrolet owners, we depend on the personnel to take care of our car service needs and they have never failed us. Hats off to all! We appreciate the service personnel greatly.

Great service and clean facility

When I arrived at the service garage, they took me in right away, like VIP treatment, did not wait long for information about my car; Since they had to keep my car, I was offered a loaner car; They service my car and contact me less then 2 days; It was great service from the time I brought my car in for service until I came back to pick up my car after having it serviced.

Cost - Access - Quality of Service

We compared the cost for our needed services at three different dealerships. Andy Mohr beat the price significantly compared to the other two dealerships. In addition, an additional service was provided.

Great Place! Great People! Great Service! Always!

As Always Great Service with Mr Jim Cox takes care of us promptly! We continue to do all of our automobile business with Plainfield Andy Mohr Chevrolet!Great place! Great People! Great Service!

Bad Service

I got a oil change and it was fairly quick. I do have two questions, I thought when you got a oil change, they vacuumed your car out ? I was told i have a puncture in the side wall of my tire and i was loosing air, its been 2 days and i have not lost any air out of that tire.....Thank You

Great Customer Service

Greg Short, my service advisor, was wonderful. I did not have an appointment as this was a case of the dreaded service engine light suddenly appearing. He immediately greeted me when I arrived, which set the tone for the whole experience. He clearly explained options and did absolutely everything he said he would do. At all times, he was friendly, knowledgeable, respectful and helpful. Also, the technician had my car up on a lift when I needed to get some things out of the car before leaving, so he had to bring it down to ground level. He was so polite and patient, assuring me it was fine. I mentioned that I hated bringing the car in so dirty. When I picked-up the car after the repairs, the technician had had my car washed!! What a great and touching surprise. I don't know his name but Greg does. This experience epitomizes excellent customer service.

Love this place! I've never worked with a greater...

Love this place! I've never worked with a greater bunch of people! These guys made it so easy and comfortable to purchase my car. I love it!

No jack in vehicle left family stranded.

I bought a used truck from Andy Mohr in Plainfield. Coming home from a holiday weekend with my fiance and her family we got a flat tire while hauling the boat down the interstate. No problem, I thought. I'll just change the tire and we will be on our way. Traffic was very heavy and I told my fiance to stay in the truck with her seatbelt on in case another vehicle ran into us. I would hurry and change the tire. That was when I discovered the vehicle had been sold to us without a jack. There we were at night stuck on a Holiday weekend in heavy traffic. I had to pay for a tow truck to come and use his jack. It took several hours and the holiday rate for the tow truck driver. I called the dealership to let them know and they seemed to care less. They said I should have checked the vehicle for a jack when i bought it from them. Very very very disappointed in their service after the sale. Never buy a car from this uncaring dealer! They will NOT take care of you!

I bought a used truck from Andy Mohr in Plainfield. ...

I bought a used truck from Andy Mohr in Plainfield. Coming home from a holiday weekend with my fiance and her family we got a flat tire while hauling the boat down the interstate. No problem, I thought. I'll just change the tire and we will be on our way. Traffic was very heavy and I told my fiance to stay in the truck with her seatbelt on in case another vehicle ran into us. I would hurry and change the tire. That was when I discovered the vehicle had been sold to us without a jack. There we were at night stuck on a Holiday weekend in heavy traffic. I had to pay for a tow truck to come and use his jack. It took several hours and the holiday rate for the tow truck driver. I called the dealership to let them know and they seemed to care less. They said I should have checked the vehicle for a jack when i bought it from them. Very very very disappointed in their service after the sale. Never buy a car from this uncaring dealer! They will NOT take care of you!

As I left this dealership with my new car, I was...

As I left this dealership with my new car, I was pleasantly surprised at the friendliness, willingness to listen to my concerns, and overall great experience. I stepped out of my car and was met on the lot by Jay Koelling. It took me some time to make my decision and Jay stayed right with me. I would highly recommend Jay without hesitation.

The employees at Andy Mohr was great to work with. My...

The employees at Andy Mohr was great to work with. My wife and I had 2 vehicles to trade due to some other issues but had to get done. The service department worked to get one of the vehicles going which was towed in while we looked at new trucks. The sales man (Ron Sharpee) was very nice to deal with and understood where we were at with this vehicles and worked us a deal that we could move forward with. Would do business with Andy Mohr Chevrolet again.

incompetent sales staff

I called ahead availability of the 2007 Tiburon. they said it was available to come on down after hour drive it had been sold last Thursday. total incompetence at this dealership

Jay was great to work with. Not only was he able to help...

Jay was great to work with. Not only was he able to help in getting the deal done, he was very personable. We had bought another vehicle from this dealership and had another great salesperson, but Jay exceeded any expectations we could have asked for. Jay went up and beyond, in our opinion, of what a salesperson should do. We would strongly suggest Jay Koelling to anyone looking for a new or used vehicle.

After lots of phone correspondence, Harry Snyder was very...

After lots of phone correspondence, Harry Snyder was very well prepared to help me find what I was looking for within my price range when we walked onto the lot. I left feeling very happy with my new purchase! He was very friendly and direct without pushing me to buy something I couldn't afford. We got a great deal on the exact car I wanted! Harry represents the dealership very well with his professional attitude and willingness to work with his customers. I highly recommend Harry and Andy Mohr Chevrolet in Plainfield to anyone looking for a new car.

We where Very satisfied with our salesman. The facility...

We where Very satisfied with our salesman. The facility is very clean and friendly. Jim did a great job finding the 2014 chevy traverse we wanted.

The employees I worked with did a great job. Had a...

The employees I worked with did a great job. Had a really good experience with andy mohr. When I buy my next vehicle it will be with Andy Mohr.

Shaun was awesome. He is very professional and friendly....

Shaun was awesome. He is very professional and friendly. Love my new truck. Thank you guys. I am very satisfied and I will definately send my friends to your company.

Amber was wonderful in helping me get into the vehicle I...

Amber was wonderful in helping me get into the vehicle I wanted. She deserves all 5's! She was very friendly and knowledgeable about the vehicles on the lot.

The reason I am giving this review is because the team...

The reason I am giving this review is because the team went out of their way to make sure we were getting exactly what we wanted for the payment we wanted and that we were comfortable during the whole process. They worked with me and got me financed and on my way in a timely manner. I was very pleased in the way I was treated!!! I will recommend this dealership to all of my friends for their future auto needs!!

From the moment we stepped on the lot, we felt like we...

From the moment we stepped on the lot, we felt like we were treated as family. Everyone we came in contact with had a smile and time to ask us what they could do to help us. With have bought more than one new car from Jim Simpson. My wife has been fighting cancer for a year and Jim has even called several times to check on her.

By far the best car buying experience I have ever had...

By far the best car buying experience I have ever had thanks to my fantastic salesman, Will Crist, and sales manager, Joe K. I had visited 2 other Chevy dealers prior to coming to Andy Mohr Chevrolet and left both very disappointed in their ability to assist me in finding the specific vehicle I was searching for and provide me with a reasonable value for my trade-in. From the moment I was introduced to Will he set out to find the exact vehicle and features I was searching for and kept me updated every step of the way until we found the perfect vehicle. Once we found the vehicle I wanted to some slight modifications and add some additional accessories in which Will coordinated with the service/parts team at Andy Mohr and had completed in no time. Will was always available by phone and/or text to respond to my questions and provided immediate response at all times. Once again, This was the best experience I have ever had in working with a car dealership and due to this will refer all of my friends and co-workers to Will, Joe K and the Andy Mohr Chevrolet Team in the future.

Shawn was awesome, knew exactly what we wanted. Will...

Shawn was awesome, knew exactly what we wanted. Will definitely use him, and highly recommendhim. The dealership and credit department was a pleasant experience.Thank you, Bobby and Shellie

I had a very pleasant experience at Andy Mohr Chevrolet...

I had a very pleasant experience at Andy Mohr Chevrolet last Saturday. Jerome Ector, Sales and Leasing Consultant, was very attentive to my buying needs and selected the perfect car for me to purchase. He explained from how the car functioned all the way to the purchasing process, without my asking. Jerome is full of life, very personable and most importantly, trustworthy. He made me feel comfortable and I knew I was good hands. Jerome handed me off to the very kind and capable Finance Specialist, William Schooley. William made sure my purchasing experience was as painless as possible. He was very thorough in his explanation and made me feel even more comfortable and confident with my purchase. Jerome then introduced me to Douglas Dake, Service Consultant, who just added the icing on everything by congratulating me on a very fine selection and explaining the service area. I would like to say a big thank you to Jerome Ector, most of all, and thank you to the Andy Mohr Chevrolet team.

Had a good Dealer worked with me to find the best car for...

Had a good Dealer worked with me to find the best car for me.This my 4th Equinox with Andy Mohr that speaks for itself Thanks so much.BJL!!

We were out looking for a Jeep and found one at Andy Mohr...

We were out looking for a Jeep and found one at Andy Mohr everything was fine till I found out I was being lied to from the beginning which I thought was very wrong I understand they have to make money but not rob u they didn't tell me this vehicle was on the internet cheaper and up the price to make it look like I was getting a good deal on my trade in all I can say is the word of mouth is the best advertisement one can get and I will never tell anyone to go to aAndy Mohr

Excelente Servicio, Personal muy profecional, Atencion...

Excelente Servicio, Personal muy profecional, Atencion rapida y precisa, les doy un 10. compre un carro nuevo y me llamaron para preguntar si estaba satisfecha con el servicio, eso me gusto, es servicio al cliente excelente preocupados por mi satisfaccion.

We met Harry Snyder through a friend who has purchased...

We met Harry Snyder through a friend who has purchased many vehicles from Harry at Andy Mohr Chevrolet. We were in the market to trade in two vehicles and purchased a used SUV. Andy found a make and model we were looking for with low miles and lots of features. Most of the transaction was handled by email and we were able to pick up our new vehicle the same day! Great experience!

This was my first time shopping alone for a new vehicle. ...

This was my first time shopping alone for a new vehicle. Having had asuperb car for 8 years (which is no longer made!) it was a very difficultdecision for me. Shawn was extremely patient while I tested severalcars and worked thru the process of leasing a new vehicle. Hopefullymy continued experience with the dealership will be as helpful.I choose this dealership using information from TV advertisement.

dealership was very clean . Everyone made my experience...

dealership was very clean . Everyone made my experience great. I had appointment with Rick he was ready for me when I got there .I picked out my car and took it for a test drive . He explained everything in great detail. He did a super job with me . Got the car clean and detail while I waited for paper work.

Will was the best salesman I have ever come in contact...

Will was the best salesman I have ever come in contact with. He was extremely helpful and went out of his way to help us even after the sale. I would absolutely recommend this dealership.

Great experience! Dexter Butts was professional,...

Great experience! Dexter Butts was professional, informed, and courteous. I received a follow up call from the manager, which was unexpected. Thanks Andy Mohr, I'll recommend you to family and friends.

I could have gone elsewhere or even another Andy Mohr...

I could have gone elsewhere or even another Andy Mohr dealership, but I have purchased three (3) vehicles from Harry in the past yearand he has been fair with us and negotiated in a straightforward manner so he will continue to get our business. Although we don't planon purchasing three vehicles every year.

This was our third visit with Andy Mohr and second...

This was our third visit with Andy Mohr and second meeting with Jim Simpson. Jim had helped us in 2011 to purchase a car with a very limited dollar amount, he put my daughter in a car by that afternoon and she was very pleased and drove it for 2 yrs. She felt Jim did such a great job helping her the first time, she went back to him again to buy her next car. Again Jim had us in a car by the end of the day and she drove off smiling! A big thanks to Jim Simpson, I would recommend him anyday. Thanks again Jim!!!

Good experience. Was highly recommended from friends that...

Good experience. Was highly recommended from friends that have currently purchased vehicles at your dealership. Mr. Snyder had knowledge regarding everything, without hesitation. Will return in the future.

Can't beat this dealership great associates...

Can't beat this dealership great associates knowledgeable saw what we wanted and made it happen for both my wife and I see james mack he did a great job

Buyer Beware, shady sales practices

Bought a used vehicle on 08/01/13 the night we drove it off the lot the check engine light and abs light came on we documented it with them the next day and was told to bring it in the following week to get it checked out, the problems occured again and was documented with the sales guy who said bring it in as soon as we could! The vehicle was taken in to which there response was to have a used car salesman take a test drive in it and of course the car didnt duplicate the problem and was told to take it and drive it some more and see if it happened again, after a week it happened 2 more times at which time it was taken back and they said they would look at it but not cover the repairs to which i told them that there response was unacceptable and talked to there manager Jason Gilliam and he said he would talk to the used car manger and try to resolve the problem, after 4 days of him dodging my phone calls and not returning calls i went in and confronted him about it and he said he was under the impression that we wouldnt allow them to diagnose it to which i gladly agreed to let let them, the car was dropped off that night and diagnosed that the front hub assembly, the throttle position sensor and wiring harness where in fact no good, they said they wouldnt cover the full cost of repairs that we would have to pay $390 plus tax out of pocketto fix a car thats not even 3 weeks old, not to mention it wasnt disclosed at the time of sale that the car had previously been wrecked 2 times, I would never do business with or reccomend them to anyone BUYER BEWARE

Jerome came up to us when we got there and asked what i...

Jerome came up to us when we got there and asked what i was interested in and he was very thorough in figuring out what would be the best for me. I decided to go with the equinox and only drove one of them and went home with it. I had nothing but great customer service from everyone involved in the process.

Sold me a junk car that started having problems on the...

Sold me a junk car that started having problems on the way home from the lot, called numerous times and got the run around till they finally diagnosed it and said they werent willing to cover the full cost of the numerous repairs it needed, also did not disclose it had been wrecked 2 times in a 3 month period, would never buy from or do business with again as there management condones these type of business practices!!!!! BUYER BEWARE

Extremely friendly people who went out of their way to...

Extremely friendly people who went out of their way to help assist me and to help me choose the perfect car for me. Jerome was a great help and made sure I was perfectly happy with the car I chose. Everyone there made me feel at home. The only dealership I will ever buy a car from. And I will make sure my family and friends do the same.

This is the second new vehicle I have purchased from Andy...

This is the second new vehicle I have purchased from Andy Mohr Chevrolet. I looked at other dealerships for a new Camaro, but came back to Andy Mohr. Jonas made my experience in purchasing the new vehicle as "painless" as possible. He made sure everything was taken care of in a very timely manner.

Great Sales Rep

Great service! My sales rep was Wayne Martin. My experience couldn't have been better!

quick and easy

was greeted right away. answered all my questions didn't have to wait long clean facilities

Excellent Service

We traded our SUV for an Escape & Harry treated us like a customer and not a number. We got out of out trade in what we wanted. The facilities where not the best but that was because they were under remodeling and every thing was tore up but other than that we would consider them when we get ready to trade cars again.

I visited several dealerships before coming to Andy Mohr...

I visited several dealerships before coming to Andy Mohr and feel that I got the best deal there. Greg Vance was very helpful to me and made the purchase of a new car an enjoyable experience.

Jonas was very helpful in showing us the available...

Jonas was very helpful in showing us the available models withing our price range and was able to meet our price offer. Overall, my wife and I were satisfied with the service given us.

I had a great experience at Andy Mohr. Keri was very...

I had a great experience at Andy Mohr. Keri was very knowledgeable, professional and very easy on the eyes. She has earned a forever customer out of me.

We had an accident and Andy Mohr had a nice selection of...

We had an accident and Andy Mohr had a nice selection of the type of car we were looking for. They were very competitive on price. We had purchased from them before and had a very good experience. They were remolding the offices and showroom, but everyone was very friendly and helpful. We will go back to them for our next purchase.

The staff at Andy Mohr was very helpful and informative...

The staff at Andy Mohr was very helpful and informative during my visit to the dealership. Andy and his staff made it an enjoyable car buying experience.

Everyone was very friendly. Jay was more than helpful...

Everyone was very friendly. Jay was more than helpful getting the payments to where we wanted them. Very helpful. Would recommend Andy Mohr and Jay Koelling.

Jay was very nice and accommodating. He provided my...

Jay was very nice and accommodating. He provided my husband and I will many options, and was never forceful. I was ablet to walk away with the car I wanted and with the price I wanted.

I will have to say I was so impressed with my Salesman...

I will have to say I was so impressed with my Salesman (Dexter) that I promised him when my husband is ready for another vehicle we WILL come back to him!Upon explaining to Dexter my amount of funds (or lack there of) he did not blink an eye! I explained Ihad seen some cars online and wanted to know if any were still available. He took me to his computer and started searching, which was not as easy as one might think , due to I had forgotten to bring my list of cars and their lot #'s. Dexter found most of them and as he was driving us around the lots to find them he pointed out a couple of cars that had just been brought in that previous weekend and had not been checked out. We decided to look at them last if nothing else worked out.Some of the cars we checked on had some serious problems and Dexter would say, "Don't even fool with test driving them.We will keep looking." I believe he spent at least three and a half hours with us looking and deciding.The car I picked was one of the aforementioned cars that had not been checked out yet. In fact the radio was just laying in the seat. But felt and ran great!When we came back the next evening to pick it up the detail staff had done an excellent job of cleaning it and maintenance re-installed the radio. This car looked brand new and still feels that way to me.I would like to forward my appreciation to all that were involved in making my experience with Andy Morh Dealership the best I can ever remembering having in buying a car!!Thank you all,Karen Denewett

EXCELLENT buying experience for my first car! Rick and...

EXCELLENT buying experience for my first car! Rick and Wayne helped me so much, I couldn't of asked for better car salesmen to help me. A+++!! :)

Joe was very friendly! He was very knowledgable and had...

Joe was very friendly! He was very knowledgable and had an answer for all of my questions. I'm happy I chose Andy Mohr Chevrolet to purchase my new vehicle.

Thanks for your great service when we had to make a...

Thanks for your great service when we had to make a decision on replacing our vehicle in a hurry! We appreciate all of the time Jim Simpson spent showing us the various options on the Impala.

Great service, worked with well with my mom and I on the...

Great service, worked with well with my mom and I on the trade in of my 2001 pontiac. I walked away a happy customer.Thanks.

Everyone very nice and helpful , our salesman Jim Simpson...

Everyone very nice and helpful , our salesman Jim Simpson was very helpful and knowledgeable in helping with our purchase of the Silverado truck. We never felt pressured. Andy Mohr Chevorelt has great employees!

Met with Harry at the dealership,we went over the vehicle...

Met with Harry at the dealership,we went over the vehicle and took a test drive.We came back and was able to come up with a fair deal and he was very pleasant to deal with.

Never Again

Was treated like a number rather than a customer. 2 hours of being there spent 15 minutes with a service rep from the dealership. Sales rep bragged about how well the vehicles are completely serviced and if there are anything wrong with them they are fixed. The brakes were bad and asked for them to be fixed. The salesman said with the price I got the vehicle for there was no room to fix it. 2 days later after buying the vehicle 650.00 to fix the brakes. Some service department. Would never go back nor tell anybody about the dealership. Want to be treated like a number, go to Andy Mohr. P.S. took any advertisement off of my vehicle

This was one of the best car buying experiences that I...

This was one of the best car buying experiences that I have had. I would deal with and recommend the dealership and Keri Price again.

I have purchased other vehicles from Andy Mohr in the...

I have purchased other vehicles from Andy Mohr in the past and the quality of customer relation is above and beyond what other dealerships have. The knowledge of the salesman, James Mack was excellant. The package on the 2013 Silverado I purchased was way over my head compared to the 2007 I previously owned as far as all the bells and whistles. James knew everything and was very instrumental in making the transition very simple and understandable. He even offered to answer any future questions I might have but his walk through was very descriptive and when I left I knew I was in great hands. I will forever be thankful for choosing Andy Mohr and especially James for the friendly, professional attitude. Their customer service is above par and that is what will keep me coming back. I will refer anyone that is looking to buy a new vehicle either new or used to Andy Mohr and have them ask speciffically for James Mack. He made the experience a pleasure. I haven't owned my new truck a week yet and he has called and checked up with me to make sure I was totally satisfied. He is a Credit to Andy Mohr Chevrolet. Attitude is everything !!!!! Thanks James

Great selection of cars. However the salesperson new very...

Great selection of cars. However the salesperson new very little about the car itself and the purchasing process took longer than it should have. The salesperson (Roland mccorkle) also didn't fully understand the terms of the deal that we had agreed to, which we had to repeat several times. Summary: Great cars, poor service.

I had a great experience purchasing my 2013 Chevy Equinox...

I had a great experience purchasing my 2013 Chevy Equinox from Andy Mohr Chevrolet in Plainfield. My salesman, Robin Echard, took the time to answer all of my questions and explain everything about my new vehicle. I would definitely recommend him for anyone buying a car.

Great service, worked with us on everything. Sales man...

Great service, worked with us on everything. Sales man worked with us on getting the car we want in our price range and the finance guy worked with us on a great rate.

the dealership and staff is a great place to get great...

the dealership and staff is a great place to get great highly trained, courteous, professional people that know everything about the product they are selling. the service department is highly trained to help you with your service.

Jim Simpson is a great salesman and a good friend !! I...

Jim Simpson is a great salesman and a good friend !! I will buy my next car or truck form Andy Mohr Chevrolet very soon .. Once again Thanks

This was my 2nd new car purchase and i made the right...

This was my 2nd new car purchase and i made the right decision going with Andy Mohr Chevorelet, the experience was excellent and the salesman was great with taking the time with me on making decision on which Chevy Cruz i was going to purchase. The entire process was excellent ,never felt pressured, Tyler in fianancing was excellent also, never pressured me in purchasing all did a great job in explaining . Jim Simpson was my salesman, couldn't asked for a better person to deal with. I would definetly recommend Andy Mohr Chevorelet who would be looking for a new car. The service guys were also very friendly and courteous, if you are looking for a new vehicle be sure to check them out!!

front end alighnment

I had a front end alighnment done and the car doesn't pull to the right as much as it use to.

Great Service

My experience at the Andy Mohr service department was great. They took care of my vehicle and even finished earlier than they expected

This is second time buying from Andy Mohr Chevrolet, from...

This is second time buying from Andy Mohr Chevrolet, from picking out truck to financing both times were very simple and pleasant.We have no complaints with buying or service. Marsha,Jonas,Jason have made it a pleasure to do business with Andy Mohr Chevrolet :) :) :)

Great service

They always get me in and out quickly. Great service department and the people always have a smile and are very friendly.

gregg was a great deal of help in selecting my new chey...

gregg was a great deal of help in selecting my new chey truck can't thank him engough for all the hard work he put in to finding me the right truck very couresty guy with lots of knownledge and very respectfull in many ways thank you gregg.

when i pulled in to the car lot the sale person greeted...

when i pulled in to the car lot the sale person greeted me right away, very friendly did not push me in to buying anything, showed me the car i was looking for, i had saw it on there web site. took me right to the car and did a test drive, loved the car and the sale person (Harry Snyder) work with me and help me drive away with a new car. Thanks to all that work there.

The experience with our salesperson was good. He was...

The experience with our salesperson was good. He was friendly and courteous and knowledgeable about the vehicle that we purchased. The dealership worked with us to get the deal that was acceptable to us. Over all the experience we had was a good one. The only part that was not good was that the price (13,900) advertised on T.V. we found out was for G.M. employee's with a G.M. truck trade in. The fine print in the T.V. ad was so small you would have to have a microscope to see it. The T.V. add should have been more clear on how the price (13,900) would have got to that price. Other than that I think Andy Mohr is a good and fair place to buy a new vehicle.

We had a very good experience both times we have...

We had a very good experience both times we have purchased cars from Bill and Andy Mohr Chevy. We have and will continue to recommend Bill to family and friends.

From start to finish my experience at Andy Mohr Chevrolet...

From start to finish my experience at Andy Mohr Chevrolet in Plainfield, IN. was great. It was new for me and the first time I bought a car on my own :). Greg Vance and the whole team made me feel comfortable.He assured me that I did not need to be nervous and that he would take care of me. And they did. I can't say enough about the customer service. It seemed like EVERYBODY was having a great day. They were patience, professional, and pleasing. I was completely satisfied and would recommend AMC to all my friends. Thanks for the experience. I love my new car.

I am very pleased with my purchase and the salesmen were...

I am very pleased with my purchase and the salesmen were very patient with me though I took my time making a purchase the salesmen were very patient with me and the process was smooth.

I was very pleased with John Carey and how he helped me...

I was very pleased with John Carey and how he helped me meet my needs so that I was able to purchase my new Equinox. John was very helpful and concerned with meeting my needs in order to purchase this vehicle. I am very critical of salespeople but John made me feel like my needs and wants mattered and he helped to make this deal possible. I do not like pushy salespeople and John was not that way, he listened to what I wanted and helped me come up with a solution that would be satisfactory to both me and my husband. I am very happy with my new Equinox and with the excellant service we received from John Carey and I have alreadt referred John to my daughter-in-law who is in the market for a newer Equinox. I would recommend John and your dealership to everyone......Thanks again,David & Nancy Henson

My experience with Andy Mohr Chevrolet in Plainfield was...

My experience with Andy Mohr Chevrolet in Plainfield was the best. I had gone to at least two other dealerships to discuss the possibility of leasing a vehicle and neither of them had great customer service like Andy Mohr did. The things that bothered my husband and I the most about the other dealerships is that they were only applying effort to sell, not to truly give the customer time or acknowledgement about what would work best for them. We also enjoyed the fact that we didn't have to get pulled into a crammed office with multiple staff personnel just to discuss options at Andy Mohr. At Andy Mohr we felt most comfortable and it took going to two different other dealerships to realize that we would only do business with them because of how magnificient they were to us. Thank you Andy Mohr we are very satisified with our Chevy Cruze and will see you in the near future to trade-in on a Chevy Equinox. Special thanks to James Mack. You are a great salesman and we really appreciate you caring about our needs.

We went to another dealership (Estes) and they did no...

We went to another dealership (Estes) and they did no make us feel comfortable. They were very pushy. The salesman even gave me a dirty look according to my wife when I asked about the mileage on a car.Jim Simpson at Andy Mohr invited us in out of the cold and snow and offered us a hot drink. then told us about 2 SUV's we might like and even brought them inside for us to see out of the cold snow. He worked very hard and got us the payment we could afford on a new SUV.He would introduce us to several salesmen and the Manager and everyone made us feel very welcome.I have already recommended Jim and the dealership and will continue to do so.We are extremely very happy with the deal we got.Jeff and Judy Morris

I came into andy mohr dealership last year summer, it was...

I came into andy mohr dealership last year summer, it was time to look for a new car and Jonas Lewis helped me there that day. But sadly i didnt get get approved at the time so i left.This year in Febuary Jonas contacted me again and i was about to go with a other dealership to finance a car and he asked me if he was to late to change my mind and giving andy mohr a other chance. I was really was tempted to so yes that it was to late but i thought why not it cant hurt and i really did liked how he took the time with me by my first visit. So i told him, he be on a really tight schedule cz i wanted to get the car the next day. After a few hours i was going to tell him i will go ahead and take the car from the other dealership and that i am sorry for waisting his time but as soon as started to say a few words he told me he found a car in my price range and that it was the car wanted ( he remembered which one i wanted from the summer i was there ) i was hooked and i had to see what we can do. So i got there and we talked and went through a few things and couldnt get much done cz it was pretty late and the banks was closed and that he will call me as soon as he founds out more. The next morning Jonas contacted me via text and said that they are talking to the banks and that i shouldnt be nevous that it will worked out. ( Believe me i was really nevous ) He kept me updated on everything and was really patient with me too. I got a text from him asking me when i can be up there to get " my car " and that i need to bring a few things....Long story short Jonas Lewis was a wonderful help and i will tell everyone about the great experiance i got from him and Will. When i know someone who needs a car i will send them to your way " Andy mohr in Plainfield " great sales consulatens, great prices, just everything great!!100 stars from me here :)Thank you again so much!1 Happy customer!!!!

from the time i talk to linda on the phone to the time i...

from the time i talk to linda on the phone to the time i came in and talk to michael he was more then happy to help no matter how long it took me to make my mind up and no matter how many cars i drove he was more then helpful he was great.........if this is the people u hire and the way iam going to be treated iam telling everyone that asked go to andy mohr chev ill be bring my buieness here thank u very much .........don

Harry Snyder was very friendly, cooperative and helpful...

Harry Snyder was very friendly, cooperative and helpful in my buying decision. Was looking at a NEW truck, but, based on our informal conversations, Harry pointed me toward the 2012 Ext Cab Colorado which the dealership had just gotten in the day before. This was the type vehicale I had been looking for in the first place, but had not been able to find anywhere. While I spent a little more than what I had budgeted, the 2012 Colorado with the low mileage and accessories was a good value.

We stopped in looking at used cars and ended up buying a...

We stopped in looking at used cars and ended up buying a brand new equinox. Mat met us and was very kind and knowledgable. He listened to what we needed in a car and made sure those needs were met. The finance people got us in the car we wanted at the price we told them we could afford. Very courteous and helpful staff. Will buy cars there again and definately recommend to friends and family.

Excellent Service Department!

I went in for a typical routine checkup, and they found a transmission leak. Garry immediately told me of the issue, explained that it was covered under the warranty and they would set me up in a rental until the problem could be taken care of. He contacted me to let me know they had fixed the leak and inspected the transmission to ensure there was no internal damage. He was so nice, efficient, and helpful. I will never have any qualms about taking my car in for service at Andy Mohr-they will get ALL of my business from here on out! Garry should be commended for his professionalism and courtesy!

Ron was great,He listened to what we wanted or would like...

Ron was great,He listened to what we wanted or would like to have and showed us both new and used trucks and all the info to make the right choice. I have already told people to go to Andy Mohr in Plainfield and to ask for Ron. Thanks again Nancy and Paul Passwater

We used this dealership before and had a very good...

We used this dealership before and had a very good experience so with this in mind we decided to try again and were not disappointed. thank you Tyler

This is the third vehicle that we have bought from Andy...

This is the third vehicle that we have bought from Andy Mohr. Jim Simpson has always been my salesman. If Jim isn't in when I come up, I wait and come back. He is always kind, courteous, and very helpful. That's hard to find now days. Rick Thorpe.

Ron was great to work with as well as Bruce and Ken. ...

Ron was great to work with as well as Bruce and Ken. They were all very friendly and worked with us to hit our budget perfectly.Thanks!

Bill was very helpfull and courteous. I was able to find...

Bill was very helpfull and courteous. I was able to find out what car I could get approved for right away and I walked away feeling like ai got the best deal.

Jonas Lewis was great to work with; he was genuine and...

Jonas Lewis was great to work with; he was genuine and easy to engage with. We are highly satisfied with our experience and purchase! Would definitely return in the future!

Great dealership and great help. They got me exactly what...

Great dealership and great help. They got me exactly what I wanted in my price range and the whole experience was done and said and I was driving off in about 3 hours. I would recommend the Andy Mohr dealerships to anyone. Thanks.

Joe worked hard to get us a great deal! He wasn't pushy...

Joe worked hard to get us a great deal! He wasn't pushy and was very helpful! Will definitely be revisiting him with our future purchases.

Great Dealership & Staff. Rick Stratton was...