Allentown Kia

4.8
Overall Rating

Customer Service: 4.8 Buying Process: 4.5 Overall Facilities: 4.5 Quality Of Work: 4.9 Friendliness: 4.9 Pricing: 4.7 Overall Experience: 4.8


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first purchase!

4.2
loserinlove on 11/21/2016

Customer Service: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Recently I was in search for a new car for the first time in 15 years. I did a lot of looking and searching online and then I saw her.....a2014 Kia Soul!! I had a few strict sticking points that were important to me to be able to afford this car. That's when I met Humberto......he was very nice and friendly as soon as we met on the lot. Their were some questions right away but he took me inside and we sat down and addressed each issue one at a time. By the time everything was said and done I was the owner of that 2014 latte brown Kia Soul and I couldn't be happier!! Thanks Humberto for everything you did for me!


Two buyers

5
M&b on 11/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were looking to purchase two cars and found that the Allentown Kia had a good selection of the New Optima and a Sportage. Frank, our salesman was both pleasant and professional. We also appreciated the opportunity to meet the manger and General manager. This dealership is going through a major renovation that will only improve ones experience in the future.Thanks , Brian and Mark


Best car buying experience ever!

5
HeatherWeist on 11/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is a top notch dealership who will treat you like family. They took the time to find us the perfect vehicle for our family needs. Jordan was excellent. No pressure, excellent pricing and a ton of personal attention. Could not have asked for a better experience. Cannot thank the whole team enough for the wonderful experience and for the help in buying our perfect vehicle the Kia Sorrento!


Awesome Dealership

5
Biggie76 on 11/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great car buying experience, very knowledgeable staff, they took the time and explained all aspects of the car we were interested in, made sure we got all the options we wanted. Jordan was by far the Best salesman ever he worked everything out just the way we wanted could not be more satisfied with our experience buying our 2017 Kia Sorento


Very happy

5
Dev8614 on 11/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Couldn't have more more pleased with my hole experience here!! Came in looking for a mini van and was able to fine a town in country!! Rod was fantastic! Very friendly and not pushy! He let the cars speak for themselves! But did have answers to any questions I had. Management ( Jake) was also great in accommodating to the few very minor things I wanted fix! I will absolutely be sending anyone I know to Allentown Kia!!


worked hard to get me approved for financing

4
fleetwood608 on 11/12/2016

Overall Experience: 4.0

Humberto let me test drive the car two times. Took time to explain how the controls worked and showed me how to set up Bluetooth. He got my loan approved even though I had a low credit score.


Awesome salesman

5
Lacc182 on 11/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Stopped in on a Saturday to see if it was possible to trade a 2014 Kia Forte ex with 104000 miles on it I met Humberto and explained my situation to him that I did t have a lot to put down and I couldn't really afford a much higher monthly payment. He did a great job and got me into a new Kia Optima no hassles no haggling back and forth. I was in and out didn't spend all day there. Awesome job Humberto!!!


Great experience

4.8
Mkristie on 11/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Rod was extremely nice and fun to work with! When most car buying experiences are stressful and something I don't look forward to, he made my husband and I feel comfortable! He brought in humor and always tried to get us what we wanted.


Absolutely Amazing !

5
Areill25 on 11/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I usually don't do reviews but I feel rod deserved this in more ways than one. He was so dedicated on helping me get a car I can't thank him enough . my situation wasn't easy and it took some time working it out but to meet somebody that really exhausted all his resources to get me this brand new car meant a lot to me ! I felt like I made a new friend because he is so personable and really understood my struggle him and his team made everything possible and I just can't think of a way to repay you thank you guys so much Fellas you all are a very effective team that's works amazing together to meet every persons needs and wants no matter their situation ! You guys are absolutely amazing!


Awesome

5
Johnt123 on 11/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Humberto was incredible. He knew I needed a car and he was creative in coming up with a solution to get me in car the day that I went in there.


Highly Recommend

5
Catv0413 on 11/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went in there very undecided about what I wanted to do, Rob was very patient and he helped me get into the car I wanted! Two thumbs up for service. Amazing service.


Worked with me.

5
Gnarlymarks on 11/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to the Kia Dealership not thinking that I would get approved. Especially not a. Rand new 2016 Kia Rio. They worked with me a lot more than they needed. I truly appreciate what they did. And I'm sure they would go to the same measures for anyone else.


Friendliness and flexible with no pushy sales attitude.

4.6
Juan A Devarie on 11/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Found overall experience great. Friendly greeting at the door and throughout. Informative and not pushy considering it was a busy day. Finance process was fairly quick and again no pressure when it came to additional service agreements. In comparison to other dealers visited during the day, I rank the best overall. Thanks for the support.


Best customer service, so happy with my purchase.

5
Casinodealer on 10/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Just bought a brand new 2016 Kia Optima from Josh! Got a great deal and love my car. Quick simple process and the best service anywhere. Josh answered all of my questions no matter how dumb they may have been. He was extremely patient with everything, and I never felt pressured. If you are going to buy a new or used car, visit Josh at Allentown Kia!


Great experience

5
Gregg_Engelbrecht on 10/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great dealership to deal with! Highly recommend! Very laid back and non aggressive approach. Very friendly and easy to deal with. If you have been frustrated by other dealerships, check out Allentown Kia!!


Best customer service, best experience!

5
Josh Bogart on 10/28/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Just bought a brand new 2016 Kia Optima from Josh! Got a great deal and love my car. Quick simple process and the best service anywhere. Josh answered all of my questions no matter how dumb they may have been. He was extremely patient with everything, and I never felt pressured. If you are going to buy a new or used car, visit Josh at Allentown Kia!


Read the fine print

4.2
User fine print on 10/27/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Darnell was very good and helpful. Make sure to read the fine print in advertising as the price advertised online actually included a credit of $2000 of your trade in. While they worked with us onthe price it was frustrating


The best experience

5
HAIDDE ROBLES on 10/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Overall my experience with kia was great Humberto made us feel conterable and welcome he was very knowledgeable and was able to get us the best deal possible. I would definitely recommend all my friends and family to Humberto. Thank you kia for making our dream come true.


Great experience

4.6
Joe,Rihab on 10/25/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

The primary goal of our visit to Allentown Kia was to see what our options were with no intent to go home with a new car. We were greeted by a very polite sales person Humberto Esquivel he asked for the reason of our visit and listened to what we were looking for in a car. He was very professional , listened to what we needed and didn't pressure us. But was very kind to show us all the options that we had , with clear communications we were able to narrow it down to one car and that's when he went above and beyond to make the deal in our favor. We also have to thank the sales manager who also took enough time to listen to what we could afford and made it happen. Humberto made it a very friendly yet professional experience he didn't save an effort to make us feel relaxed and not pressured and showed lots of patience . Thank you for your follow up with a phone call and a card it meant a lot to our family .Allentown Kia is very lucky to have a sales person so dedicated as Humberto .


Amazing staff and service.

5
Defyingravity on 10/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Carl madonna was amazing. So nice, comfortable to talk to and work with. This is our third time dealing with Allentown Kia and we will definitely return and recommend others to go there.


Made it happen

4.8
Damon Dietrich on 10/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Darnell Reid was awesome. Very professional. Told him what I was looking for and we searched around and found the one for me. The price was a little far from my budget but we worked on it and found something we could agree on. I left with a great Kia and confident in my decision.


Sales

4.2
Brs on 10/06/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

It was a little rocky dealing with a new salesman but the staff and management stepped in and help finish the deal. Everything ended well.


Great customer service!!!

5
Felishax5 on 10/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Rod was great he helped us with everything we needed and also was very helpful with every question we had. He was very polite, he worked to get us a payment we were happy and comfortable with I definitely will be coming back here again .


My love affair with Allentown Kia!

5
Paula C Witherow on 09/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I rarely take the time to write a review but felt compelled to do so and share my wonderful experience with Allentown Kia. Everyone I dealt with there was professional, courteous, knowledgeable and helpful. As a long distance buyer, they accommodated my needs effortlessly. The total experience debunked all my concerns and fears about buying a used car. Now I love love both my car and my car dealership. Kudos to Allentown Kia!!!


Amazing

5
Janet123 on 09/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Love these guys. So glad a Kia dealer I can trust. Transparent. No pressure. I could tell they were working for my best interest not just another saleWill send all my friends and family.


Great experience

5
tracyodie on 09/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I highly recommend Carl Madonna. Carl was extremely friendly and understandable to our particular situation. Carl was not pushy or at any time did we feel pressured. Thank you again Allentown Kia and Carl Madonna, and Marc Fulmer, service manager.


Good experience

4.8
scaryokie on 09/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My wife and I leased a fancy new 2016 Kia Soul yesterday. It was a low stress, no pressure experience, and we really appreciated that.


BEST place to purchase any wehicle

4.8
billy Joel on 09/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Darnell was exceptional! We have purchased three vehicles from Allentown KIA and have been entirely satisfied with the customer service in all areas. Darnell was extremely helpful in getting us into the vehicle with no hassles and displayed a very friendly and professional attitude. We were neither pushed nor persuaded to make a purchase. Just an overall pleasant experience.


Personable salesman

5
Anne on 09/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Salesman Carl was very down to earth and very helpful in selecting the right vehicle for me. He was very informative and made me feel comfortable asking questions. He was not pushy and listened to what I was looking for and helped me find the perfect vehicle which fit my needs and budget.


Creepy

1.8
Katy G on 09/22/2016

Customer Service: 2.0 Quality Of Work: 1.0 Friendliness: 2.0 Pricing: 3.0 Overall Experience: 1.0

Quote from my 8 year old daughter- "They'll do anything to get you to buy a car. They'll even lie." Nuff said. Had a miserable and unnecessarily drawn out buying experience with my car. Sales people were genuinely fake, manager spent less than 1 minute with me during my transaction and more time in the back room with the sales team, finance department could have cared less about any aspect of the sale. All the finance team wanted from me was to purchase their extended warranties, insurances and other plans. The finance guy didn't even know what type of car I was purchasing. If the car I happened to come across wasn't perfectly suited for my needs I would have walked out as fast as I could. Unfortunately I'll have to live with the fact that I purchased a car from this team of sharks instead of somewhere reputable. I honestly felt like I needed a shower after I got home to get all the lies and deceit off of me from their dealership.


Great experience buying a new Kia

5
Alexander77 on 09/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our salesman Rod was very helpful and knowledgeable from the car options and features to the financing available. Great dealership to work with. We love our new KIA Sorento!


Very helpful salesman!

4.6
Cee on 09/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Salesman Eric was wonderful. He is honest, knowledgeable and patient which was all the things needed to help us find the perfect vehicle. If you're looking for car at Allentown Kia talk to Eric.


Friendly, knowledgable, went the extra mile for service

5
Kia girl, Kel on 09/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent sales assistance. Knowledgeable, and worked very hard to get the best deal and financing rate. I recommend this dealership and Matt Allen to anyone seriously looking for an excellent deal in the Lehigh Valley.


We're in love with our new ride, thanks!

5
Cartheniaw91 on 09/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

ANYONE LOOKING FOR AN VEHICLE? I highly recommend Allentown Kia! My fiance & I had an excellent experience. Great customer service! Not only did they answer all our questions but they shared new information as well, Thank You Chris! You were determined to get us a ride & i appreciate you for that. Thanks.


Good service!

5
CesarDiaz on 09/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very accommodating! Eric was very knowledgeable and worked with me to help me getting the deal that I wanted. I recommend this dealership for your next purchase.


Awesome buying experience!!

5
JimD on 09/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Chris was very accommodating answering all of our questions and guiding us through the entire process. Everyone we encountered at the dealership was also very helpful and very friendly. Can't say enough good things about our experience.


A great first car experience

5
Haley24 on 09/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Rod was very nice and made the whole experience go smoothly. He took the time explaining the details and made sure I understood everything. Thanks so much!


No pressure sales

4.8
2015KiaSoul on 09/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We had a good experience buying a used Kia Soul at Allentown Kia. Did not have the typical pressure found at so many dealerships. Our sales agent, Matt Allen, gave us complete information on all aspects of the potential sale. He gave us good things to consider and to compare before deciding on the vehicle to buy. I felt he was honest in his advice. We did not purchase on our first visit, but after I researched all our options, I found the information Matt provided to be very helpful in making our final choice. After weighing all the options, we came back to Allentown Kia and purchase our vehicle from Matt. The manager Cory was also helpful in explaining final details when I came back to pick up the car. Overall-I would recommend this dealership and the people we worked with in lurchaing our car.


New Car

4.8
suzie on 09/08/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I had a great experience at Allentown KIA. They were very helpful with the financial part, and I traded my old Soul for a new Soul. Thanks, Chris S.


Sales

4.8
Blakers on 09/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Purchased a car with the greatest of ease and low stress.. Chris Sawicki made it one of the simplest sales I've ever made.. And Michelle helped getting me into the dealership


Great!

5
The Bueno's on 09/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We are now driving a 2017 Kia Sportage lx thanks to Rod! Very content with the service and deal. Rod made sure we were taken care, took his time explaining to us packages and models.


Awesomeness!!

5
Kia2016 on 09/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very happy! Rob Rodriguez is an awesome sales man!! He answered all my questions and concerns. He was very helpful. I will definitely refer Rob to my friends and family. Thank you!!


Amazing Expired

5
Benji0824 on 09/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The reason for my rating is because as soon as we walked in we were greeted kindly by Rod Rodriguez & he also worked things out with us so we would be able to take a vehicle home the same day. He was honestly the best salesman ive ever been to & i would definitely recommend him to others.


Amazing service deff would recommend. "Daniel R."

5
DanielR on 08/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This dealership by far should receive 6 stars if possible. I went in to purchase a new vehicle and was treated not like a customer but like a friend while I was there. Took some time to get a deal done because of some set backs. But during the whole process Jake was there keeping me informed on everything that was going on. After Alot of hard work and dedication from Jake he help me keep the car I wanted for this I'm an extremely thankful and would recommend this dealership to anyone and everyone. Again thanks Jake, Omar and rob.


Leasing a car couldn't have been any easier!!!

5
LW123 on 08/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I walked in inquiring about the current leasing offers they were running and walked out with a 2017 Sportage EX!! Thomas Robinson was great in all aspect! excellent customer service and very honest straight forward. No hidden fees no hassle. I would definitely recommend this dealership to anyone in the market for a new car and even for trading in an old one. Michelle Patton, the lead manager was also great!


Big smile on my face.. thank you guys

5
Rafi2231 on 08/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

First off, Rod Rodriguez is the greatest! He's patient, caring and wants to be the best help he can be. In this situation, for me, he took his time to show me some cars and was overall a huge help! When it came time to do financing paperwork, that was where things got really slow! But Mat and Rod deal with it was a breeze and a pleasurable experience on the finance side.


Great Staff - Excellent Customer Service - No Bologne

5
Gerardo Ramirez on 08/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went into the dealership for two different cars in the lat 6 weeks. Initially, my wife started a new job and it required that she had her own vehicle to get around and we went in and picked up a compact certified vehicle that my wife absolutely loves. Matt Allen was our sales guy and he represented the dealership well. He worked hard to get us the right deal and when we were done our kids wanted to take a picture with him... 6 weeks later, I came in for a second vehicle because I do a lot of inter-state travel and my older vehicle was taking a pounding with mileage. We sought Matt out again and he delivered with a brand new Sorento that I can get the whole family in when we are together on the weekends! If you are looking for great cars with an awesome warranty, KIA has it. If you are looking for a great car, an awesome warranty and great sales people who have excellent customer service skills, set some time aside to see Matt Allen.


Excellent experience

5
JMBDAK on 08/21/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first visit to Allentown Kia, and also test driving a Kia Optima Hybrid. Chris & Cory were very helpful, open, and honest about their market and vehicles. What they didn't have an answer for, they quickly investigated and responded within a few minutes.I was not expecting to commit to a purchase during my first visit. What changed my mind was the ease of getting all my concerns answered and how effortless they made the entire process work.


Great Experience

5
Eugene W Esterly III on 08/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We went to Allentown KIa after getting a bad deal at Brown Daub. Brown Daub only wanted to give us $500 on our vehicle which was still on loan and have us pay $500 down on a car that was crappier than out vehicle for a vehicle that had 108,00 miles and we would still have to pay the loan on our other vehicle.We went to Allentown Kia and they helped us get a new 2016 Kia Soul. They took out 2007 PT Cruiser that had a little over 68,000 miles (this is the one Brown Daub wanted to give us $500 for), paid off the loan and got us $1,500 down on the Soul. The salesperson, Rod Rodriguez worked hard on getting us the vehicle and we are very happy with our purchase. Everyone who helped us through the process of getting the vehicle did a great job and we are happy.


Like the commercials

5
JasonP on 08/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've been in many dealerships trying to find a good deal as a first time buyer with no credit. All of them where the same, they say they have a great program for it, say they can get me a great deal, then suddenly falls back and offer me a price way beyond my limit. I'm 19 so I Was a bit picky with the cars I chose which made it even harder for me. when I went to kia i definitely wasn't expecting their cars to be as advanced as they were, which surprised me. but at my situation i was practically ready to give into any type of car they can put me in for a good price range. and eric somehow managed to get me a car with more specs than i wanted for less than the monthly budget price range i gave him. he really was demanding i get a car i'll love for a price i can afford and he stuck by it. i loved the car the moment they showed it to me and love it more the more i drive it. eric helped me with everthing i needed to drive out that parking as happy as ever. hes a great guy and very kind. and i cant stop thanking him.


Great experience!

5
Koggalia on 08/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was out shopping for my first "new" car after driving a lot of older cars. When I got to the Kia dealership Carl was very friendly and helpful. I really appreciated him being straight forward with everything and there was no pandering. I absolutely loved this dealership and sales rep and would highly recommend them!


A VERY SATISFYING EXPERIENCE!! PROFESSIONAL & PERSONABLE

5
come back to Sorrento on 08/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

OUR SALES REP, CARL MADONNA MADE THIS EXPERIENCE A PLEASURE. HIS HONESTY, INTEGRITY AND PERSONABLE STYLE CONVINCED US WE WERE IN GOOD HANDS. HE WENT THE EXTRA MILE(LITERALLY) TO FIND THE SORRENTO WE WANTED AND WE COULDN'T BE HAPPIER WITH THIS SUV.AS FIRST TIME KIA CUSTOMERS, WE'RE GLAD WE CHOOSE THIS DEALERSHIP, AND FORTUNATE TO HAVE DONE BUSINESS WITH CARL.


Won't Go Anywhere Else!

5
Hamels on 08/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Let me start by saying that this was the fastest car purchase/transaction we've ever experienced! My husband and I are so glad we scheduled our test drive with Michelle Patton. Driving to Allentown Kia, when we have a Kia dealership only minutes away from where we live, was the best decision we made. Eric Sandrock was a pleasure to work with; He listened to what we wanted, was personable and most importantly, he knew what he was doing. He was conscious of our schedule and didn't have us waiting too long. Who can complain about getting out of a car dealership quickly? Eric knocked it out of the park in customer service! We can't leave out Jake Lebowitz who worked tirelessly to find our very specific car while juggling other deals. Jake even made it a point to introduce himself and explain where he was in the process. He delivered above and beyond our expectations! Eric, Jake, and Michelle...THANK YOU!!! We are so happy with our Kia Sorento! The HAMELS


Great Experience!!!!!

5
Solizfam4 on 08/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very friendly and helpful employees. They really worked their magic so that we were able to take a car with us. I would definitely refer this dealer to friends and family members.


New Vehicle Purchase

5
And0715 on 08/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience at Allentown Kia was like no other. I am so jappy with my purchase and considering my circumstances they really went above and beyond to fit my needs. I highly recommend them and the customer experience and service was exceptional!


wonderful service love how this dealership help me with ques

4.8
lmw on 08/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

No hassle, the sales Representative was great. He took his time with my mom and i, the service would good. I received a email later to come back if i had any further questions


A dealership with integrity

5
zoehein on 08/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We came to this dealership in search of an AWD vehicle. We were shown two cars to test drive, the Soul and Sportage, and ultimately purchased the Soul... Well, come to find out a few weeks later, the Soul has never been AWD and so there was no way our car actually was AWD. We went into the dealership to see if anything could be done about this issue. We ultimately ended up being able to trade back in the Soul for a Ford Escape, which was in fact 4WD. There were a lot of obstacles out of the dealerships control, and we honestly were a bit skeptical about trusting them after our initial experience, which caused some issues, but Jake, the owner, worked very hard to make it happen despite all of this and we were able to leave happy in the car we wanted and regain faith in the dealership. While we mainly worked with management due to the situation, Carl, our salesperson the second time around, helped us find our new car and was a pleasure to work with. From this experience, it's clear that Allentown Kia genuinely cares about customer satisfaction. They put in a lot of time and effort and went above and beyond to fix a mistake made by one of their former employees and we really appreciate it and are very happy with our new car!


Excellent customer service!

5
Manniejewel on 08/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had an amazing experience at this dealership. Came in for one car and left with two! We received an incredible deal on our second vehicle.


Buying a new car from Allentown Kia

5
Ironhead on 08/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mr Rod Rodriguez is very professional in what he does. He did what was needed to make my new car purchase happen. It was back-and-forth several times until we got to numbers right. It was a one of my better experiences buying a car. Thank you R Rod.!!!


Everything was Perfect!

5
Lou M on 08/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

.I got the the car I wanted-2016 KIA Sportage!My sale person-Tom Robinson was very friendly and patient and I recommend him and Allentown KIA -100%Thank you!?


Bad Sale practice

1.4
Madman12 on 08/01/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 1.0 Overall Experience: 1.0

On 06/24/16 I visited Allentown Kia to trade in my Kia soul after receiving a letter from Capital One auto financing . My intentions were to trade in my Kia Soul for another vehicle but instead I got stuck with two car notes that i should have never been approved for considering my debt to ratio . I don't understand how they made this deal go through . Ps They call me three months later to try and soften me up . I tried 3 months ago to fix this, no return call or email


Awesomeness!

5
Will11 on 07/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great place and knowledgeable staff! Michelle Patton was an absolute dream to work with super friendly and professional! Chris Sawicki was my salesman and he went above and beyond to get me the car of my choice! Not only did he take the time to make me feel like family but also took care of my needs! I highly recommend this dealership! Allentown Kia is the best place in the Valley!


Loving my new 2016 Forte 5

5
Shawntho on 07/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife are extremely satisfied with our purchase. Matthew Allen made the car buying experience less stressful than I've ever experienced. I have driven the car once Since we purchased it because my wife won't let me drive it. Love in our new 2016 Forte 5


Love our Optima

5
Joey & Marissa on 07/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Chris and Cory are the best! Test drove a few cars ultimately the Kia Optima ex won us over. Chris and Cory got a great deal on the car and were willing to work with us when other dealers wouldn't budge on their sticker price. Chris is a great guy and a pleasure to work with!


Great Customer service

5
Screwed 2010 Dodge Journey owner on 07/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jake the General manager will do all he can to make a customer happy and 100% satisfied .And I am. Thanks Jake for the help. Anibal Rosado


Love the car but not the dealership

3
Held hostage on 07/16/2016

Customer Service: 1.0 Buying Process: 4.0 Overall Facilities: 4.0

I spoke first w the internet sales person who was absolutely wonderful. I informed her I was on a tight schedule for the day and she reassured me there would be no problems. She introduced me to Kyle who was gracious until my time limit neared. Despite my assurances that the sale was acceptable and my promise to return to finalize things my keys were held hostage until all was finalized on the spot and my things were transfered (thrown) from old car to new and I rushed away to my next appointment. I was over an hour late due to his ongoing "just a few more minutes" and refusal to return my keys so I could leave


ERIC SANDROCK IS AWESOME!!!!

5
Robin on 07/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This dealership is awesome!!. They turned a bad deal from another dealership into a fabulous deal at their dealership. I went to another dealership located in Easton, Pa. I told the salesman in Easton that I wanted a new car but insisted that the used car was good and it was a lot less. The one in Easton wanted to sell me a used car with 74,000 miles on it with smoke and clinging from the engine. The dealership in Easton just wanted to get rid of this used car and thought they would stick it on me. The Easton Dealership said they had an approval for a loan on the used car. Well I wasn't satisfied at all with them. The next day I called ALLENTOWN KIA and told them what happened with the deal at the dealership in Easton. I asked them if they could find a car for me. Well ALLENTOWN KIA did a fabulous job. I had approval in about 10 minutes for a brand new 2016 KIA Soul with only 11 miles on it. The salesman ERIC SANDROCK was absolutely the best. Never pressured me and let me pick out the car I wanted to buy. He demonstrated the car and all the features on it to me before I left. He had the car detailed and ready for me while I went for dinner. This dealership I cannot say enough about them. From the salesman ERIC SANDROCK to the finance rep and even the sales manager they were FANTASTIC!! I could have bought a horrible car with a lot of problems from another dealership. But they turned a horrible deal into the best deal for me. I would recommend Allentown KIA and ERIC SANDROCK to anyone!!! You will never regret buying a car from ERIC!!!!!


I worked with chris

5
Marcus Clayton on 07/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Chris got me and my girlfriend approve for a car when everyone else was giving us a hard time about getting approve and he was very helpful and got us a car


Amazing service

5
Irene rizzo on 06/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Im so glad I took the time out to come in and see Eric. The transition on trading in my car was easier than I imagined. He definitely worked with us and meet the expectaions. Im sorry to say that was not the experience I got at another Kia dealership sometime ago and that's why I was hesitant to try another dealer/dealership. Not only did he take care of us he got us in the car we wanted and made sure the deal was right. I recommend seeing Eric Sandrock for your next trade/purchase it was well worth my time.#TEAMKIAOPTIMA


In love with my new Kia

5
Mac119 on 06/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've gone to other dealerships, and because of my gender or age I've been treated in such a way that made me uncomfortable and even made me dislike some brands of cars. My friend referred me to Eric, and I have to say he made the entire experience a dream walk compared to those other dealerships and dealers. He listened to some aesthetics I'm used to, and my not so high priority list and didn't bat an eye. He found me two options with a tone that said "I know this lot like the back of my hand so if not these two, not a problem". If you go to Allentown kia I 100% recommend Eric.


happy with our new kia

4.8
Donna Gross on 06/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

We have just lost lost our out Lander sport in a bad accident on I have I have seen a rapper that came in the mail and spoke to Melissa and she set us up with Eric and were were sure if we were going to be getting a car that day and sure enough Eric made it happen thank you so much Donna Gross and Richard Gross


Excellent Experience

5
rhdroc on 06/22/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I found this dealership to be far different than most! The salesperson we dealt with was Eric. He went beyond the call of duty to help find the car we wanted as well as the deal we needed. He was kind, understanding, and most of all honest. Out of all the dealerships we contacted (there were many), Allentown Kia seemed the most responsive and willing to work with us.


Allentown Kia Is the Best, They go out their way for you.

5
Lanier Westmoreland on 06/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My Sale person was Christopher Sawicki, and I can't thank him and the Allentown Kia team enough. If I could rate them higher than 5 stars I would. Through patients and persistence they helped me get the right car for the right price to personally fit my needs. From the moment I walked in I was treated with family oriented professionalism; and I really felt everyones genuine desire to help. For my particular situation, it was not easy to get a new car, but the entire team came together and help make it happen. Thank you Allentown Kia, you have my strongest possible recommendation to anyone that wants to buy a great car at a great dealership.Best reguards,Lanier WestmorelandUS Navy, Ret.


awesome people to deal wtih

5
mistletoe3 on 05/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They were very helpful in finding us a car I bought a Hyundai Veracruz one week ago and I am enjoying drive the car the best purchase I have made in a long time. All of the staff were very friendly and I hope to do business with them again I would recommend them highly I felt very good about the sales person. They worked over backwards for us to get this car. Thank you for all of your helpTanya & Brian Clarke


Great experience

5
Arod2509 on 05/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Wanted to a get a new car and they really worked with me every set of the way. Great guys just to even talk to. Had a great experience buying my new car!


new KIA Sorento

5
Sandee53 on 05/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Visited Allentown Kia for inspection on currently owned Kia Sorento vehicle. Ended up buying brand new Kia Sorento. Had been considering buying new vehicle anyway, just bought earlier than we anticipated. Very happy with this dealership in all departments. Service department is always courteous, thorough and knowledgeable. Salesman was more than helpful with everything. Will always be a Kia Sorento owner. Love new car!!!


Refreshing

5
Carguy9999 on 05/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Carl Madonna and the team at Allentown Kia are amazing! Took the whole car buying experience to another level. We'll send everyone we know to Carl and suggest you do the same.


Car buying experience

5
Lucky44 on 03/29/2016

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great car buying experience was helping my son get a car as his credit not so great . Salesman very good showed the best car with the most features for the money we wanted to spend. Helped with financing


An amazingly friendly, easy, pleasant process

5
Frostychick26 on 03/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mr. Brader was incredibly helpful, very polite, professional and very informative. He made the entire process enjoyable, as did Chris and Michelle. I would (and will) highly recommend this trio to anyone looking to buy a car, and would especially recommend them to someone, like me, who isn't familiar with the process. (In other words, they're awesome, they walked me thru the whole thing, got me a great deal, a great car and gave me excellent service.)


excellent dealer to purchase from

5
BABAH1342 on 03/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Tom was very helpful with helping me find the perfect car that fit my needs and budget. With no pressure and a very friendly personality I will recommend all my family and friends to purchase there next car from Allentown Kia.


Amazing and the Best Dealership in the Lehigh Valley

5
luvmypets1 on 03/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I Went to Allentown KIA, Wednesday , 3/24/2016, to trade my 2011 KIA Sorento for something new/newer... Walked to the Dealership, very clean show room, and had a very warm and welcome greeting, from a sales rep. Eric Sandrock... We talk about what I was looking for and what I could afford being on a very tight budget.... So we went looking at a New 2016 Kia Sportage, Good selection to chose from. Took one out for a ride, I love it !! and Eric was very polite and courteous.. Then it came time to work out numbers.... the Best Experience I have ever had.... Chris Bennett came to me with a very warm welcome, and took his time to get me the Best Deal to fit my budget... A Lease was my better option.. and he was very understanding on my budget.. I drove home with a New 2016 KIA Sportage. I have been to Many Dealerships in the past, But Allentown KIA is by far the best experience I have ever had. I would recommend this dealership (Allentown KIA) to any one looking for a KIA...or any used car. Also Michelle, who did all the paper work at the end had a Very Warm welcome and courteous.. This Dealership really cares about us the people.... I will be back Chris and Eric.. When it's time to turn in my lease.... You Guys are the best !!!!! I am Very Happy with my New Ride, I Can't Thank You enough, Chris and Eric for everything you have done for me, I do appreciate it...... Joann N.


Good experience

5
Randy on 03/25/2016

Overall Experience: 5.0

Did research before car shopping....got fare pricing with no unexpected add-ons. Over'-all good experience.One bug however....entered info onto their "preapproval button" on their website and never got aresponse.....called two days later to inquire....what was the point?


easy car buying experience

5
RobertK on 03/25/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently purchased a 2016 Kia Reo at Allentown Kia. When I pulled into the lot I didn't know the location was under new management; what a pleasant surprise! The show room was clean and inviting. The selection of cars was far better than in the past. No nonsense far market pricing. My sales person, Tom Robinson makes you feel like you've know him for 20 years and took the time to explain the features of the car I was purchasing. The Manager Chris Bennett went the extra mile to see to it I went home with the car that day even though there was going to be a delay getting the check from my bank for the down payment and Michelle, who handled and explained all the paperwork is delight! In short. if you are considering buying a car in or near the Lehigh Valley stop in at Allentown Kia!


$31,395

Mileage: 36666

Color: Other

Transmission: Automatic

Body Style: SUV

City: Allentown, PA

Engine Type: 2L I-4 gasoline direct injection

$23,495

Mileage: 17598

Color: Other

Transmission: Automatic

Body Style: Sedan

City: Allentown, PA

Engine Type: 2L I-4 DOHC, D-CVVT variable val

$48,495

Mileage: 10

Color: Gray

Transmission: Automatic

Body Style: SUV

City: Allentown, PA

Engine Type: LAMBDA II 3.8L V-6 gasoline dire

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