All Star Ford Lincoln

Service of Ford F-150

Very pleasant experience. My vehicle was taken in immediately. All of the Staff I cam in contact with were courteous and professional. The "lounge" area for customers to wait while their vehicle is being serviced is very nice. The seats are comfortable, fresh coffee and other refreshments available. Also kid friendly with a few toys for young parents waiting. Free wi fi with some chairs and a work counter for the lap top. Nice large screen TV. The service Representative informed me the service would take about an hour. When he left with my vehicle, he returned with the repairs completed and the paper work done in 50 minutes. It was a positive experience!! Well done!!

All Star Ford in Prairieville, LA

Great customer service! Answered all my questions and was very helpful. Felt very satisfied with my purchase.

Repair brake system on F-150

Truck was returned because of the reoccurrence of a repaired that was because of a brake sensor. The communication to the customer was poor. Service department does not return messages, does not initiate calls of progress if vehicle repairers last more than one day, no loaner offered for repairs lasting more than 2 days. Had to call manager to get a status. Use dealer closest to my home.

Outstanding

My experience was absolutely outstanding. Never seen anyone work so hard to make sure that I got what I was looking for.

Mike and Dianne richard

We had a very good experience. Never felt pressured. Jessica was a delight to work with.

2017 F250

no issues, pleasant staff, would definitely recommend to family and friends

Happy Customer

Thanks Jerome Jones. You sold us another great car. Hope to visit you again soon when it's his turn to buy me a new car!!!

Great service

Jerome Jones did an excellent job on the sale of my new vehicle. Couldn't be happier!!!

Excellent - As Always!

Just a tire rotation but in & out quickly! Greeted promptly, truck taken in and was out in around 15 minutes. Can't beat that!

Service Department

appointment was for 11 am they were on time and great customer service

AllStar Ford Service Department

AllStar Ford in Prairieville, LA have a fantastic service department. Their diesel mechanic is the best.

Service

Had problem with transmission which was under Ford Lds warranty. After being in & out of their service 5 times over a 2 month period, shop at all star, service department finally admitted they couldn't fix the problem - sorry. Each time claiming the problem was fixed but all star verified the problem still existed each time. Service manager Al was not very knowledgeable about the vehicle or its problems as the service manager was actually never a mechanic. When the dealer sold the warranty, I was told the part would be replaced if it couldn't be fixed. All star ford refused to honor this policy.

so so

Salesperson did not show us anything about the vehicle I bought

Great service

It was great. As usual Casey was the best. The service was great and the cashier wa very nice. Always enjoy taking my truck to All Star Ford.

All Star Ford Lincoln

I recently purchased a new car from All Star Ford Lincoln. The staff was knowledgeable and friendly, even the members who weren't working with me directly. The process was hands-down the easiest and smoothest I've ever experienced when buying a car. There was no pressure at all. I highly recommend this dealership and its staff.

Oil Change and Tire Rotation

Called for an appointment and was scheduled during the mechanics lunch break, attendant suggested I come back in an hour, which I did. Service went well but I discovered a misc. charge so called to inquire, was told it was probably a disposable fee but she wasn't sure?!? I was dismissed without an real answer. Called the number given for a survey and the person who answered didn't have a clue what survey I was talking. It wasn't the best service that I have received. There is Plenty room for improvement.

Pleased

Contacted me per my request, within a day. Very helpful.

Customer friendly

Salesmen took their time describing the different features that were available when I was buying my F-150. They were very accommodating to my 2 young sons and took the hassle of vehicle shopping away.

GMC Yukon

We had a great experience and we love our car!! The finance lady was super awesome!! We loved her so much!! Our salesman was very professional as well!! Overall a great experience!!

Customer

Great service. Service writer was a great caring person

Service

My appointment was for 11am my service was not started until 12pm and not completed until 12:30pm. This is not acceptable.

LSUtiger

Very well pleased with the overall buying experience.

Review of recent purchase

We had a pleasant experience with this dealership when purchasing our new vehicle.

All Star Food

Although I live on the east coast now, I'll 600 miles to have my truck serviced here. They're the best!

2017 F-150

Just bought 2017 F-150, the sales staff did a great job of getting the price I needed and got me in and out in a timely manner,

Terrible Service

Terrible service When you walk in at 1015am in the morning and they tell you the wait will be about 45 minutes you agree. Then you sit. Oil change finished at 1:00pmAnd this is called Fast Lane...I would hate to see Slo Lane.

AllStar Ford, Prairieville, LA

Service Department is Excellent! Casey is the Best!

My Fusion Purchase

The sales people, Jessica and Gene, were both very knowledgeable and their customer service was wonderful (much better than another dealership down the road). Would definitely purchase another car from All Star Ford. I. Love. My. New. Car!

Awful Repair Experience

Made an appointment only to be pushed to the next day after not hearing back and having to call and check on the status of my vehicle. Charged $175 diagnostic fee and no repairs were made bc they couldn't find the problem. They tried to sell me a battery by saying mine was bad. I had it tested elsewhere and it was fine.

Mr Carl

My truck break job was done well They informed me that my rear break still had miles to goBut I told them to service them all now

Ford F150

everyone was curtious and professional. quick service

Great service at All Star Ford Prairieville

Brought my F150 in for Routine Service and Brake Pads and Rotors. AllsTar provided excellent service in a timely manner.

Alan Sandifer

2 days before I was leaving to go out of state on a project when I noticed a wobble when I hit my brakes at high speed. I called All Star to make an appointment and although their schedule was booked up they checked with Casey, she found a way to get me in, fixed and on the road the next day. Good thing because I needed a ball joint replaced. Thank you All Star, and thank you Casey!!

Great service!!!

I was able to observe the technicians do all the items on "The Works" check list and all work was professionally performed. Actually, the technician went out of his way to try to look for a leak I suspected in one of the tires.

Overwhelmed

Had great purchasing experience in September 15. However, a little disappointed in the service dept. as they appear to be overwhelmed by volume of service and warranty repairs, and disengaged from customer focused experience.

New sale of MKX

Jessica Rosen did an excellent job in the sale and delivery process.

Routine oil change/service

Quicklane has always been very professional & courteous every time I have brought my truck in for service.

Maintenance Visit

I bought my Expedition there and will continue to use them for service. They were genuine, fast and professional. Why genuine, they didn't exaggerate the time I was going to be there. They told what was ahead, offered me bottle of water and kept me informed. Great service.

Awesome Customer Care

Mr. Jimmy and Jerome took good care of me from when I walked in to dealership through righting my check for my new truck. Very pleased!

Very good service

Besides an extended delay, I am satisfied with the good work. That is why I take my Ford truck to Ford for service. Thank you.

purchase

over 5 hours for the paperwork. totally unacceptable.unexpected delay in delivery of vehicle caused me to have to rearrange my travel plans.

Great service, friendly staff

My GPS was not correct in my truck. The technicians figured out the problem and fixed it.

Mr. Joshua

Landon Joshua was knowledgeable of each step of the process. I was able to get the payment and the vehicle I wanted.

It was a pleasure dealing with All Star Ford

When I went to the dealership, I was interested in the Ford Escape, and I did take a test ride in it. My wife felt the Escape was a little too small for us, so she mentioned to our salesman that she had driven a Ford Edge before and enjoyed driving it. The salesman was very helpful and showed us some Ford Edge vehicles. We took a test drive in the Ford Edge and looked at several of them. the salesman was very patient and helpful in explaining the features of the vehicle. They did not have the color exterior and interior that I wanted, so he searched the Ford inventory and found one with the colors that I wanted. It was delivered to the dealership the next day and I drove it and liked it. I made the purchase and am very happy with my purchase and the service provided by the salesman and All Star Ford

Great Dealership.

Great experience. I would recommend this place to anyone.

Great service in helping with finding a vehicle.

Very friendly and helpful service from the salesperson in finding the vehicle that met the requirements we were looking for and actually helped us getting the best deal on a new vehicle instead of an older one.

Great Service. Fast & Freindly Service

Had a 7:00 a.m. appointment, friendly staff got me in & out super fast. Super nice customer waiting area. A++++++++++ Service Department.

Allstar Ford Service Prairieville, LA

Allstar Ford consistantly provides timely service as promised. I recently took my F-150 into the Service Dept for Oil Change Service and Tire Sensor Repair. They provided quick and courtesy service as always.

Great service

Great service it exactly what time they said it would take

F150 Service

Great customer service!!!!!!!!!!!!!!'!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

great service

great servicepeople were prompt knowledgeable andI got my vehicle repaired very good

It's worth the drive

I always drive pass two other FORD dealerships to get to ALL STAR FORD LINCOLN MERCURY in Prairieville, La., one of the other dealerships is less than 2 miles way from my home. I noticed a screw in my tire while getting ready to leave for a doctors appointment and took the chance to drive to AFLM to have them do the repair, as my luck would have it the tire went flat as I turned into the dealership. The friendly service department staff was very helpful, seeing that I made it to my doctors appointment on time. I have purchased four vehicles from them and has always been happy with the buying experience. I would definitely recommend ALLSTAR FORD LINCOLN MERCURY to anyone in the market shopping for a new or used vehicle.

Dealership Function and Personel

Was a great and very enjoyable buying experience. Sales person and personnel demonstrated excellent product knowledge and delivery. Great, salespeople, service and staff, outstanding general manager and outstanding facilities and selection. The people there deliver what they promise. Can't go wrong shopping and buying from All Star Ford. It is the Best !!

Great service

I purchase a 16 f150 staff member where very nice

The Works and Rear Brake Pad Replacement

The service was good they identified three problems that needed to be addressed. Air filter replaced rear brake pads replaced, however I notice that my tires were not rotated as explained in the works packet. My wiper fluid was top off with water. As much as I would like to trust this dealership I have serious concerns about their work ethics.

2015 Ford Mustang Maintenance

Great service. Appointment was for 8 am and car was ready for 2:30 pm... This allowed hubby n I do run errands without having to rush or worry. They are always very flexible and friendly when I call to have car serviced. The only issue is I could not capitalize on getting my free oil change due to being a valued customer. I was told it ws their store that sent the email allowing me to receive the email but instead the Denham Springs. LA. Allstar where my car was purchasex in February 2015. This location is quite far from my home thereby making it more convenient to get my car serviced in Prairieville, La. If u can allow this one time free oil change it would be most appreciative. Thx

Very helpful, overall pleasant experience

Overall the experience was good. Haggling over prices is never a pleasant experience but we got a fair deal in the car. Once we agreed to that it was smooth sailing, they were quick, efficient and made sure we were satisfied with everything . Barrett Gummel was our salesperson. Very nice n easy to work with

2016 Ford Focus

Straight forward negotiation. "Big O", the salesman, was very pleasant to work with.

Great service and communication.

Very fast service on the recall's done on my car. Took only a half day. Granted they didn't need to do anything. Still got my car in and checked right away.

Great service, everyone was so nice

I brought my Lincoln MKT into the dealer because the check engine light came on. They put it on the test machine and I had a bad coil, they replaced it in a fast an orderly fashion so I also had enough time to get new tires and a oil change and a complimentary car wash great service and great people

Amazing experience!

Marcy was amazing. She answered all my questions and was very helpful.

Friendly environment and great service

Kudos to the staff at All Star!!!!! Everyone treated us with the utmost respect and worked diligently with us to get the best deal we could get on the purchase of our Nissan Sentra. The environment is really awesome and everyone made us feel at home. We were made to feel that Ford really cares about their customers and will do everything possible for you to purchase your car.

Great dealership.

Purchased a 2016 Ford F250 Lariat. Saw the truck on the lot, got price, told them the price I wanted, they got within $100 bucks. Told me they'd fix the bed rail caps and have a bed liner sprayed for pickup the next day. Everything happened within 45 minutes, so I put money down, and picked up my truck less than 24 hrs later. Pretty easy compared to other Ford dealers in Louisiana I delt with in the last few weeks.

Great Experience

Was really impressed that dealer went to extremes to insure that the vehicle I purchased was completely roadworthy.

great people

prompt service and friendly people. very pleasant cashier.

Love this dealership

I called after bad experience with a dealership near me. Allstar was great I felt right at home with them . Jessica and Brian was fantastic. If I ever need another vechile I am coming back

Great experience

I went in with 2 small children and my mother to test drive a car. I was well aware that i'd stacked my own deck against myself and I expected harsh reactions to cranky, demanding kids and a cranky, demanding mom. I was not looking forward to feeling overwhelmed and put on the spot as well as being stuck in a sales person's cubicle. Miraculously, none of these things happened. They were busy, but everyone was kind, helpful, understanding. Yes, my kids were well behaved, but the few times they got stir crazy no one was judgmental and several people, not just the guy (Barret Gommel) who was helping us, offered to help. The sale. I told Barret upfront that I wanted to test drive, not buy. He was very respectful of that. He quickly got the answers to my questions and I never felt the aggressive attitude we've all come to expect. I appreciate how the Allstar dealerships operate. It seems their representatives are knowledgable, respectful, and understanding. After seeing the available rebates and financing options, we bought the car. Things went smoothly and we were able to consider financing options. We purchased the Transit Connect Wagon and it's exceeded all of my expectations. TL;DR: fantastic car buying experience. Fantastic vehicle.

Very good service

Very good experience, the salesman was very helpful finding me exactly what I wanted.

Service experience was GREa

The people were very friendly and helpful. The service very prompt and I am more than satisfied.

Worst car buying experience ever! 1 star isn't deserved

Three years ago I bought a 2013 Lincoln MKZ. The car and the dealership have been nothing but failures from day one. 25 days after I bought the car I was called and told I owed another $2,000 in taxes, when in turn I was actually owed $2,000 in taxes. After 120 days of having a temp tag and having to fight to get the registration complete I finally got a license. No one from the GM to the sales person to finance ever gave me an apology. It was down hill after that. The car depreciated in half from day one and has never gone up. I've have every electronic fail. Everything squeaks and rattles like the car is 50 years old. I had a water leak and the entire inside had to be ripped out and carpet had to be replaced. It's left me because of a wifi interference with my keyless entry. Gas milage is awful. I've complained numerous times to Lincoln and was basically told to bad. After almost three years of calling and complaining they waived one car payment. Now that my lease is almost over and I'm ready to trade it I call Lincoln to get information and they say I have to contact the dealership. I contact the dealer ship and first my sales guy never returned my call I had to call back and when I finally spoke to someone they were so rude and basically told me I have to contact Lincoln. But they did tell me I owed a $500 fee at turn in which wasn't in my contract. I called Lincoln and they said no basically pay your last note, get the car inspected and if everything is in place you can drop it off. I've never had such horrible customer service from a dealership. Never buy a car from All Star Ford Lincoln, you will be sorry you did.

FORD TAURUS REPAIRS

I DROPPED THE VEHICLE OFF AND WHEN I HEARD FROM THEM AGAIN IT WAS TO PICK IT UP. ALL COMUNICATIONS AT THAT POINT TO THE INSURANCE WAS HANDLED BY THEM. IT WAS A RELIEF NOT TO HAVE TO HANDLE THE BATTLE WITH THE INSURANCE COMPANY.

Buying the new car

Our car got totalled and Allstar Ford made the process painless in replacing our car with a new 2016 Ford Explorer

Great service

Excellent service team. Mike in service was very helpful in getting our repairs done quickly and correctly. If you ever need a Ford diesel worked on, AllStar Fird in Prairirville is the place to go.

Beautiful new car

I normally dread buying a new car. Allstar Lincoln made the experience eceptional

Rating

I purchased my Ford Explorer in 2004 from All Star Ford on Airline Hwy in Prairieville, LA and for the most part have enjoyed excellent car service. I have had only two bad experiences. In the first incident, the employee was dismiss soon after my grievance was voiced. In the second incident, Ms. Lacey stated the matter was out of her control. After speaking with another staff member, I ceased pursuit of the issue. I take my car in for oil change and five point inspection approximately three times a year. Replaced A/C unit twice; had transmission replaced one; purchased new tires at least three time; purchased battery at least twice. Always receive excellent service. Employees have always been professional

Fantastic Dealership and Sales Team

Loved this dealership. Buddy Wells, Parnell Smith and Jessica Rosen made me feel welcome and addresses all my questions and concerns. What a great team.

F250 Super Duty

WOW!!!!The dealership is neat and clean, Everyone was friendly and the service was quick. The prices for the replacement tires was better than any other place in town. Best place to get your truck serviced in town.

Best Service Experience

Went in for a light that was recalled. Same day service and they worked me in for a tire rotation and oil change. Great service department!

Peggy Chance (Ford F-150)

I haven't bought a vehicle in quite a while and was very impressed with the buying experience. Everyone was very nice and helpful and I would definitely recommend All Star and the salesman who helped me to my friends and family.

Tuck Repair

I brought my new truck back because the tailgate latch would not release. The part needed to be ordered. Two days later the service rep called me back to ask me what part did I need ordered!!! Later she called back to tell it would be about a week to receive the part. One week later I had not heard anything, so I called. She then told me that the back-ordered part was not due to begin shipping until the next day!!! It is now six days later and I am still waiting!!!

Chris Kershaw

I bought this new truck due to Buddy Wells and Ed Manjuano. I have purchased probably 5 or 6 vehicles over the years. Two very good people.

Great Services - Discount Timing Bad

I had a little over $1,000.00 worth of scheduled maintenance done to my 2012 F-150. The day after the work was done I received a 15% discount in the mail from Ford for the front and rear breaks and the tune up I had done. What a bummer. Is there anyway to get a refund on this?

Great service because of great people

I have always hated dealing with dealerships in the past but Casey Griffith in the service department did everything possible to change my experience and held her word on everything she told me. I only speak with her when I call and my issues are always handled.... The technician Taylor Hydel also did a very good job taking care of my truck and working through the issues that I've had. Those two people are quality individuals and do a great job for your company.

Repair service

I'm a regular customer.....great service.....Casey is the best....other guys also

Service

My service rep , Cindy, was unbelievably accommodating. She looked out for my interests, leaving with a felling of " customer needs and costs matter most to her" She suggested repair options I had no idea exists. She simply was great! The best man for the job.. Is usually a woman!

Great Service!!!!

I had an 8:00 am appointment for "The Works" at All Star Ford in Prairieville, LA on January 13, 2016. They put my 2010 Mercury Grand Marquis on the rack immediately and I was on my way by 8:45!!!! Also, I enjoyed watching the technicians work on my car through the big windows of the waiting area......all work was performed in a professional and timely fashion.

Awesome service!!!

The staff is amazing! They're always to help and assure you're satisfied with your service!

Good Experience

Needed an extra key for my F150, was hesitant to come back due to a bad experience with the Sales Department several years ago. Walked in to Service without an appointment and they took care of me in less than an hour. Casey, Cindy and everyone in Service are energetic and outgoing; checked on me and kept me posted on progress. Thanks, I'd been putting this off (getting one of these MyKey replacements with programming) because I figured it would be a pain. This staff made it easy!

service on my vehicle

Very good experience; very good service;Visit was a pleasure;

Great place to buy a car!!

Had to drive in from out of town to buy my vehicle. Got there close to closing time, the salesman waited for me with no complaints. Everyone is very friendly and the dealership is immaculate. Test drive and closing went smoothly and quickly.

2016 Explorer

Very service oriented dealership. Listened to my concerns and did their best to meet my expectations. Facility is top notch.

Appreciate the excellent service

From scheduling to picking up my vehicle after service, top-notch all the way.

Customer-Carl Lowe-Ford Fusion Hybrid 2015

Cindy in the service dept, was excellent. I brought my fleet vehicle, a 2015 Ford Fusion Hybrid in for a part recall. She promptly set up an appointment which was convenient for me. Also, I had just upgraded my cell phone, and it was no longer sync'd with the Bluetooth device. Cindy took great steps to take care of this. Now, everything is fine. Cindy was courteous and helpful and provided great service. I will request her as a service advisor when coming in for future service visits.

I brought my vehicle in for service maintenance.

Cindy was excellent. She returned my calls, She kept me informed with the service status. She was professional and quite curteous. She was willing to meet me to give me my item that I purchased. Customer service at it's best. Thanks. I will expect this type of service all the time.

Always first class!!!

Service was quick courteous and well done. First class as always.

TERRIFIC

Had my oil changed. Everyone was great especially Casey and Daniel

tbowles

Had an appointment and arrived on time. My car was in and our of service in about 45 minutes. Thanks for the on time service as I travel for a living and sometimes the window for auto repair is limited.

Great experience

This is our second vehicle we have bought from All Star Ford this year. We used the same salesman each time; Jerome (JJ). Each time our experience was great. We told them what we wanted and they did it for us. There was no haggling or fussing. They have always done what they said they'd do. We highly recommend them!

Great service ,clean facility and nice poeple

They where friendly easy to work with wasn't pushing me to buy we got everything right and it work. Also everything very clean as well. They also stay in touch with me thur the process.

Best car deal I made in. 56 years

Absolutely the best buying experience. The paper work took longer than expected. Sales person was very professional in all respects. Parnell Smith , sales person.

Awesome Dealership!

I had ordered a new F150 from a different dealership ealier. But owed it to myself to look around and make sure I was getting treated fairly. After talking to Allstar about the vehical I was intrested in, everytihing was stream lined for the customer to have miniumal wait. No waiting at all VIP is the way to go. Oh and about price, belive me when I say. Not another dealer could can come close to the price! Allstar will sell you a vehical for cheaper than anywhere else in town!!!!

2013 Lincoln MKX

I brought my 2013 Lincoln MKX in for servicing on 12/1/15. Eventhough the weather was horrible, it was very comfortable in the waiting area. The total time I was there, my service technician kept me informed on everything they were doing and what needed to be done. Once they had completed everything, she brought a detailed account of what was done, what could wait to be done. She was very professional and kind. This was an enjoyable experience.

Great Service

Great service experience each time! Daniel always ensures that things are done right.

Honest and Well Informed

Probably the most honest and well informed car dealer in the universe. From start to finish the entire team was extremely helpful in getting me in my new 2016 Mustang GT! I had a custom order and everything was done professionally and in a timely manner. Don't even look anywhere else. This is the place to go. They were my first choice. My family always chooses this location -I took their advice and was not disappointed.

Great services during new truck purchase

Staff was friendly and helpful. Made buying a new vehicle fun

Satisfied Customer!

All Star Ford was willing to work with me on the purchase of my 2015 F-150. They truly earned my business and I would recommend them to all my friends!!

Great service

The entire process from drop-off to pick-up was wonderful. The staff was very professional and courteous.

wonderful service

its really a quick lane service. would highly recommend.

clean facility

I purchased f150 XLT the staff was very easy to work with. I've had service work twice since this purchase the service department were very professional

Satisfied Customer

Sales person went out of his way to make sure that I was satisfied completely he is very professionalThanks

GOOD ATTITUDE THRU OUT

SERVICE WAS GREAT. I COME HEAR FOR ALL MY SERVICE WORK. AND WHENREADY WILL ALSO GIVE THEM A SHOT AT A NEW PURCHASE

Great sales and service

Very nice and knowledgeable dealership. Went out there way to accommodate us in sales and service of our 3rd ford vehicle.

Buisness owner

No issues at all and it was a pleasure buying a car and having my truck serviced. Great job from both sales and service.

great service!

Vehicle serviced completed on time as promised.Comfortable waiting area, friendly staff.

Great service

Wonderful wonderful wonderful happy happy happy coustmer. I will buy from them again.

Pleasant Experience

We recently purchased a Certified Pre-Owned 2014 Tauras from All Star Ford-Lincoln. From start to finish the experience was excellent. There were never any typical car sales tactics employed . It was a very pleasant experience and we highly recommend this dealership. Great car, fair price and great personnel!

Hassle free experiance

Bought a 2015 f150. Great overall experiance. Salesman was very respectful and helpful. Dealership was clean and comfortable. I watched a college football game while the paperwork was done!

POOR service experience.

I spent 3 and one half hours at All Star to have an oil change and tire rotation. They did not bother to wash my car during this time nor do the additional work that they recommended. My car just sat there until I told them I had been there long enough. I wanted to go home. They gave it back to me and charged me for The Works sans car wash. I was totally unhappy. I will have to take it back to have the rest of the work done.

Very Satisfied Customer!

Very Satisfied Customer! No complaints or problems!

Great Service!

The service people were very friendly and very helpful. They kept me informed as the repairs were being made to my vehicle.

great buying experience

was treated with professionalism ,and would recommend to others

Great Service

Had an oil change on my F-250 and was in and out in under an hour.

Title

the job was a new truck multi point inspection at 4K miles. Staff did help adjust bounce back on front cab windows. No problems found.

Richard Allbritton

Pleased with the service sorry you wont have a fix till the first quarter of 16

Outstanding in every aspect

Marcy was extremely helpful in finding the right vehicle for me. The process was quick and stress free. Flexible with face to face meetings which was very helpful. I'd recommend All-Star Ford Lincoln to anyone looking for a new or used car. Great service and staff.

Great service- friendly people

Bought my 2015 Ford Fiesta October 10-Saturday- was looking at it Sunday & found a small spot where the paint was chipped. Took it in Monday the salesman said he would call me back to set up an appointment to have it touched up- it's 4:00 Tuesday still haven't heard from him.

Awesome experience

From the beginning to the end just a great bunch of people and Jessica is absolutely awesome.

GREAT SERVICE WONDERFUL PEOPLE TRYING TO HELP YOU.

WE HAVE GOT AT LEASE 5 VEHICLE FROM ALL STAR. WE GO BACK BECAUSE OF THE WONDERFUL PEOPLE THAT WORK THERE .THE SERVICE IS ALWAYS GOOD .THE SHOP FOR SERVICE IS THE BEST.

SERVICE REVIEW EXCELLENT

COULD NOT HAVE BEEN ANY BETTER EVERTHING WAS GREAT

great services.

Good services. Close to home. Easy to get to. Oil change doesn't take all day.Quick lane fast.

Always great service

I've never been disappointed when bringing my MKX in for service. Your service personnel are always friendly, and very helpful. We always Ce back for our service needs.

Ford F-150 Platinum

Great experience and excellent service from everybody involved on this purchase, starting with the Reception up to the Finance person. Everything went smoothly, I had the chance to select a truck within several options, great variety of color to select. Overall, the best service I have gotten from the car dealer.

ALL STAR FORD......EXCELLENT

EVERY BODY WAS VERY NICE AND COURTEOUS. DID A LITTLE LONGER THAN EXPECTED. CASEY IS VERY EFFICIENT.

Great service.

Very satisfied with my new truck. Friendly and helpful service at AllStar Prairievillie. Thank you Jessica.

New Car

Very helpful and accommodating said if they did have what I was looking for would find it or order it

Great service, clean facilities, friendly staff.

Brought the vehicle in at the scheduled time for routine oil change, courteous staff, clean and comfortable waiting area, quick service with minimal wait.

Great Experience

Brought in my 2014 F-150 for regular services and dropped it off. Almost before I could get home, Daniel called to say my truck was ready to go! I appreciated the call, and the friendliness of the staff at All Star!

Got the problem :))

I was having some front end problems with my 2012 F250. All Star Ford in Prairieville, LA found some slightly worn parts in the steering. Now the truck drives like it did when it was new, Good Job.

Always great service

Had truck serviced. Always quick and great service

Tbowles

Service writer, Daniel, ALWAYS very nice and professional. I always allow 1 hour to get my tires rotated (with appointment) and I am usually out by that time. They have made a few repairs on my Explorer, well satisfied.

Great dealership

Not a high pressure sales dealership. Allowed me to test drive the new Mustang. Didn't call and bother me. Let me make my decision in my time. Great group to work with. This is the second car that we have bought from them.

escape s

Very direct, 1 trip sales process. After sales was completed car had to be detailed at later date, no problem. Entire sales process was quick and deal was satisfactory.

SYNC is defective and doesn't work!

All Star Ford dealership service was great.I am very displeased with the SYNC service. I have never been able to use it effectively. I have logged into it several times, with temperory pass words & etc.Everytime I have tried to use it from my vehicle, it tells me that it isn't correct!!!The sales person even tied with no success to log me into the service. My cell phone works perfectly from this vehicle, calls all go through and the audio quality is excellent. What else can I do???Please note that my e-mail is case sensitive.

The personnel and facilities are excellent.

Excellent. Had my new F150 in for a check up and received timely and valuable assistance.

Friendly sales team

The sales team was very friendly and very helpful. The car buying process is not something I enjoy but this by far was the easiest car purchase I have ever made. I would have rated five stars but i was at the dealership almost 6 hours.

Best new car buying experience

On e of the best buying experience I have ever had. Thank You Mr. Buddy Wells

Car repair

Good experience. The back window was replaced and tinted in 3 days. Very satisfied.

OIl Change and Service at ALl Star in Prairieville

Went in for an oil change and tire rotate without an appointment, They fit me in and I was in and out within the hour. Service was very friendly, courteous and awesome.

Ford Expedition Purchase

Salesman was very knowledgeable about the product.He was also very concerned about our needs.

Wonderful facility, courtesy, and people.

I purchased a 2014 Ford F1 50. The service was of top quality. I was very impressed by the attention I receive from my salesperson. I would suggest this dealership to everyone around me. I had a wonderful experience.

Horrible Service Representative

I initially needed the service team to look at my truck due to the screeching sound it made upon starting. I gave a brief description using the animation of my hand turning the key as wellto the rep Mike. I explained that my check engine light had recently come on also. When we received the vehicle back everything appeared ok after spending over $800 in service repairs. Within a day of leaving the service department our truck would not start properly. I went back to the service department to find that the service guy Mike never had the repair man to check the starter. He started telling me how this was never explained to him. Although, the issue had been written in the initial paperwork that the truck makes a sound when starting. He starts to smerk with a smile as he tells me that it will cost me more money to fix the initial problem. Adrian the manager was great in taking some responsibility for the mishap. They kept my car for another 2 days to add a starter with us paying an additional $150. The truck still does not run as smooth as it did but one thing is for sure. We will never use their service department again.

Excellent service, and very informative

Purchased a 2015 Ford F150 last Friday. Mr Gene was my salesman and was very courteous, informative and very professional. I was very satisfied with the whole process and already referred your facility to a number of friends and associates.

Great service

Had such a great experience the first time I have been back to purchase two other vehicals.Service is always quick and easy. They call when they find even the smallest things. I would recommend to anyone!!

Service

Had appointment for oil change and tire rotation. Other than it taking a little longer than it should have everything was great. Hard to find good help these days.

Easy purchase from test drive to finance.

2015 Ford Focus Hatchback. They found and drove it to the lot for my test drive.

Poor customer service

Our experience with dealership was very poor. They broke a piece on car while it was being repaired and wanted us to pay for it. They finally agreed to repair it for original quote. But when I went back the service advisor was not happy we were there. Was very rude about having to help us again. I will not recommend this dealership to anyone. It's truly sad because we have always owned a ford.

Mrs, May Breaux

My car was in the shop for a sunroof repair. Great Service in Prairieville.. Big raise for Kaci. Was happy that my extended warranty covered the cost and for my rental.

Awesome Dealership!

The best car buying experience I've ever had! I searched Cars.Com for the used Ford F-150 that I wanted, using the filters to narrow my search regarding model, mileage, color and year. All Star Ford had the vehicle I was looking for, which I inquired through the website. I was contacted by Chantal Lanoux, who placed me in the hands of Marcie Grant, who took care of everything. Got me pre approved for financing and worked with the sales manager, Mickey, to get me the best price and trade in. No haggling, no muss, no fuss. Everyone at the dealership was awesome and the next car I get will be from Marcie, no doubt!

all star

I had a good experience at all star.....................................................

F150 XLT

Staff is great and car was serviced in a timely manner.

Awesome Experience with my purchase and follow up

I have to first thank Jessica Rosen for her outstanding service when I purchased my vehicle. She took extra time to explain features that makes my new vehicle really great. The General Sales manager, Ervin Jones, was great too. He had everything waiting for me when I arrived, and provided outstanding customer service. Once again, thank you so much for making my car buying experience a great one. I will return for my follow up purchase of another vehicle.

Mrs. Elizabeth Dickey

2013 Focus, I brought it in for an oil change and was told it may be a while, I didn't have an appointment, I was out in about half an hour or so. Had a chat with Mr. Gene who wasn't the salesman on this car but he remembered me. He always makes my day when I see him, he is so nice and friendly

HENRY CHILDRESS

Service was good, had a oil change but no I wouldn't buy I tried before and got a better deal down the road

Great service

Great experience sale person friendly , helpful meet all my needs. In car stay with in my budget

Purchase/Prep

No haggle deal--Once signed wait period too long for vehicle delivery.Finance process very good.

Great Car buying

The whole process from start to finish was wonderful. Even though I hate the process to begin with. Thank you Ms. Marcy for making it painless.

Great service and Friendly staff

The staff at All Star Ford Prairieville was extremely nice and helpful to us throughout the whole deal. I appreciated our salesman Barrett and all the other staff for making our new car dream come true!

Great place. Very fast.

Mustang. Great. Everyone was very helpful and courteous.

XXXXXXXXXXXX

The service department has always accommodated my request;Thanks

great service,

2015.Explorer.The service was great also.Staff was great.

Maggie S. we love fords

Came in for routine service,oil change was quick and efficient. Daniel Hawkins is always so helpful and friendly.I told Daniel i was having trouble starting the car, they checked and found the battery needed to be replaced. Thanks Daniel great service !!

Timely service

Unlike previous visits, my work at this service was done in a reasonable amount of time

Great service, friendly and very clean.

I purchased a 2014 Lincoln MKX, went in for an oil change and tire rotation and was out in less than an hour. Great service. I would recommend All Star to all my friends and family for having such a great service department. Thanks again All Star.

Quick service!

Timely ... And Daniel was very pleasant ! Good job!

Customer Service

Service - as always - GREAT ! Service rep - Daniel - very helpful and polite. Great job All Star !

Great Job

I was shopping for an F250 and Jessica was great to work with. She answered all my question timely and sent me lots of pictures of the trucks. Drove from Houston to pick it up and got in and out in no time.Rick

Chevy Cruze

Everything went find. Not much to say about buying a used car. But the salesman was polite and helpful. Not pushy but took an interest in finding a car for me. The car was a Chevy Cruze 2011. Maybe I should have given a higher score but I just have a problem with purchasing used cars. But I have to say that this Salesman did a good job. I wish I remembered his name so he could get recognition but I do not. I believe his first name is Jeremy.

Paula Phillips is the owner of the Escape

I haven't had any trouble at all. Everyone is friendly and kind Especially the shuffle driver. Mr. Jerry he is outstanding man. Thanks,Paula Phillips

GREAT SERVICE

Absolutely love dealing with you guys. It's truly a pleasure to do business with this dealership. Comfortable friendly atmosphere!

A++ Service

Customer for over a decade. A+ service. (Please enter at least 50 characters. )

satisfied customer

I'm very satisfied customer. I will be proud your recommend the dealership to anyone. Most of all my salesman Parnell Smith.

Great service

Purchased MKX Received a 2500 loyalty rebateAlso received a 1250 rebate I found online that no one could seem to locate, nor could I duplicate. Staff did everything they could to make my experience a positive one. Kudos!

oil change

three hours for a full service oil change is way too long

Service on Lincoln

Lincoln MKX, service was good. The wait was not long. Staff was helpful Will bring vehicle back to be washed.

Great Service

I had an oil change this past Saturday in which I did not have an appointment and I was in and out within 45 minutes.

Allstar Ford and Lincoln of Prairieville

Everyone I came in contact with was very friendly and professional. I was very pleased with the service and will definitely refer to all of my friends and associates.

Great Services

2014 Ford Explorer oil/filter change and tire rotation. Very polite and efficient personnel. Minimum wait time. Everyone very cooperative and helpful.

Pleased with customer service and the people!