Alexander Buick

shady and will lie to get you into a car

this place is the most dishonest dealership I have ever been to and I was straight lied to and when confronted they denied it over email but admitted it over the phone and in person, do NOT go to this dealership if you can avoid it.

Great dealership. Great service and team...

Great dealership with great employees and service. I will purchase my next vehicle here again. Sales team and Service department are great to work with. No pressure when buying my car. I will recommend this dealer to a family or friend. I love how you get a loaner vehicle when you drop your car for service. Very nice selection of new vehicles.

Alexander Cadillac Rocks.

Always quick, everyone is very nice. Junior is also a big part of the reason i drive from Westlake Village to you, and not Silver star. :) I tell everyone to go to you.

Quick and easy!

Oil change, fluids filled up and coffee while I waited...which wasn't long!

Reliable techs, fair priced

I needed new brakes, these guys took good care of me. I'd recommend them if you want people who know what their doing to work on your car!

Knowlegeable service, fair price

These guys know what they're doing and get you in and out pretty quickly.

Alexander Cadillac Service Review

I have a 2012 Cadillac which I have serviced at Alexander of Oxnard.. The service has always been excellent. Teodoro Santoy/3648*W* is the service person I deal with. The rest of the staff has always been very helpful. Eddie Gonzales

Donavan is an Asset to that dealership.

We very well taken care of. Donavan went the extra mile to earn our business. Sebastian is really a nice person! Our experience was fantastic!

My excellent treatment in buy a new car /truck

They always seem to go the extra step to keep me as a customer very satisfied and comfortable. They were the only GMC dealership with in a 100 mile area from were I live that I felt was not giving me a sales pitch just to get me to come in.

Left me speechless and beyond Content!!!! ; )

I was blown away by this dealership. I've been to several different ones, thru out my lifetime, for personal purchases, or along with family, or for friends, and Ive never experienced the type of service I received here. Edward Martinez, who I was SUPRISED to hear was new to the team, maybe 6 months, showed extrodinary professionalism but also a great deal of compassion, attentiveness, great communication skills, and number one a GREAT LISTENER. Never at at any point did I feel forced to take something off the lot we were not interested in like MOST dealerships will do. We knew what he wanted, and the whole time you can tell he wanted to make sure we ended up with it, and at the best possible price for both of us. The GM or Head of the dealership (Dwayne) was slaving away at a desk, which is understandable when you have paperwork for vehicles, but he took time to stand up, shake my husband and I's hands, and introduced himself and ultimately accommodate us the best he could. Our last encounter was with a tall hispanic gentleman that worked in financing. (Moises)He was honest, upfront, and had a great sense of humor. He didnt try to push us into buying any extended coverage we might not need, and gave us his opinion on what would best fit our needs financially. From the moment we walked through the door, the smiles, the introductions, the communication, the "Were HERE for YOU" was definately present. Id give this dealership two thumbs up!!!!Angel & Racquel Hernandez

Excellent pricing & in and out in under 30 minutes

We purchased a 2015 GMC Yukon XL over the weekend at Alexander after shopping and comparing prices in Simi Valley, Thousand Oaks and online. Working with Edward Martinez at Alexander, he was able to beat every other deal we were offered and gave us a substantial amount for our trade-in. Once we came to an agreement on price (over the phone even) we were in & out of the showroom to sign paperwork in under 30 minutes. Our new vehicle was washed, we were given a full tank of gas and Edward took the time to activate various technologies & pair our phones. I'd highly recommend Alexander for their pricing and willingness to negotiate. For a salesman, definitely go see Edward Martinez. He worked really hard to ensure we got the deal we wanted and was personable, friendly and eager to help us in any way we needed.

Used car question.

I got the answer to a question I had about a used car they were selling. Timely response!

Amazing staff, product and prices!

Offered a great buying experience for a first time buyer. They had the car I wanted and got me a price I could afford. I would recommend this as your first stop if you ever need a vehicle!

Luxurious

Teodoro Santoy, Jr. did an excellent job in keeping my 2000 Saturn running. When I mentioned that I should probably start looking for a new car, he referred me to Ray Kolbe. Ray immediately picked up on the type of car I would like. He spent a lot of time with me and was very thorough in answering all my questions. Going from a Saturn to a Cadillac, I will definitely be attending one of his vehicle technology training classes. I do not recall the name of the finance man but he was wonderful to work with too.

BUYER BEWARE.....

Bought a used vehicle from this dealership in Nov 2014. Website says all used vehicles are thoroughly inspected before being place for sale and I was also told this by the salesman. Had my car for TWO days and had multiple oil leaks and transmission issues. After several phone calls and messages left with no return calls I had to demand to speak with someone. Told to bring car back and they would look at it. Again...two days later and I had to call to get an update and even this was a battle. Told the vehicle has several issues and would be at least $2,000.00 in repairs and they were not even finished looking at it. They told me they would give me a discount on repairs...on a car i had for TWO days???? I took the car to an independent certified repair facility and their estimate is $3,000.00. It gets better... The registration was all messed up and I still do not have plates. They sold me a car that was still registered to the previous owner in another state.

Infotainment system training...FREE

Ray Kolbe offers one-on-one training on what you want know, how do you do this, what is this button for...about one or two Saturdays a month. I got an email from the dealership and signed up for this free service as it is difficult to learn all the bells and whistles while you're driving and trying to read the manual. I learned in my car, so much more than I could absorb from the manual. And because these are private lessons in your car, Ray spends your time on the features you want to learn, I.e. navigation was important to me but i-pod, not so much. Thank you Ray and Alexanders for ensuring I am comfortable using all the bells and whistles I paid for. Kathleen Wilburn, proud owner of the Buick Encore.

Terrain

Great salesmen. Awesome experience. I got a great deal for a first time buyer. Donavan Kemp and John lozano worked with our budget. I highly recommend this place...

New Car Extravaganza!

Peace of Mind. That is what I received when I was introduced to the wonderful 'auto consultant' at Alexander Cadillac. The reason why I use the term 'auto consultant' is because that is the experience I received, let me explain. There were no uncomfortable and pushy sales tactics typically used by car salesmen. Ray was kind and honest and truly wanted to find exactly the right car for me. He was sincerely interested in what I was looking for, listened and met my needs. I am not one to buy a car on the first trip to the dealership. Ray understood this and did not try to push anything on me when I left the first time. He gave me his card and smiled as he said see you soon. :) After I did my due diligence I found out a Cadillac was the best car for the money and I bought my new 300+ horse power ATS. I am very happy. Oh, one more thing, the finance fellow Justin was also amazing. With the same mantra as Ray the documents were signed and ready to go without any hassles. Well done Alexander Cadillac.

2015 Escalade! Thank you Donnie and Bill!

These guys went out of their way to get me an amazing deal on the Truck that I wanted. The attentive service and follow up were top notch. From beginning to end these two shot straight with me and helped me navigate the process with ease. I had shopped around but their first offer beat my best number by $200 a month!! Their integrity, fairness and honesty were a blessing. There are good car guys out there! Couldn't be happier with this dealership. Excellent service. Highly recommended.

AMAZING EXPERIENCE

HONESTLY AFTER SHOPPING WITH SO MANY DEALERS. I GOT THE BEST PRICE IN TOWN AND WORKED WITH THE BEST GROUP OF PEOPLE. DONNY, SEBASTIAN, KATIE AND NEIL WERE JUST THE BEST OF THE BEST . I WOULD HIGHLY RECOMMEDND TO ANYONE.

needed a quote for broken window.

I called alexander gmc asked Greg Thoma for a quote to fix a shattered window. Greg qoted me 235. 125 for the window and the rest was labor. He said he was going to check on the parts a d call me back. He called back and said the window was actually 199, the total would be 421 ,but he could do it for 400. We hung up a d then I thought about it. Y did this man raise my labor 100? I called back to ask him about the labor, a d he went completely off. He lied and said he never quoted me that, he was rude, condescending, and made a xxxxxx remark implying I must be having mood swings. I told him to pull the audio since they record their calls. So he c a see what he quoted me. Of course he didn't. I think it pissed him off. It was a Horrible experience. I can't believe this man flipped out because I'm asking for a break down of what he was charging me for. Don't I have rights. I'm really pissed my 2012 acadia has recalls, so I have to go to this place to get this stuff fixed. Greg Thoma cannot be trusted, he will lie like a dog, he's the type of person that will fix your car and charge u more. I've called the gm manager Dennis, and owner Mr Alexander. So we will c what happens.

Professional - perseverence

I brought the vehicle in to identify and repair a strange noise in the undercarriage. They worked exhaustively to find and fix the problem. The technicians acted courteously and professionally and left no stone unturned to find and fix the problem. Please thank them very much for me

Finally found our 2015 Cadillac Escalade

After searching for 3 months my wife and I were excited to have found a style of the 2015 Cadillac Escalade at this dealership. Sales reps John Lozano and Jesse Martinez were very courteous and respectful throughout the entire process. They made our new purchase and trade in as easy as can be. I would definitely recommend their services and dealer to friends and family. I look forward to working with them again in the future.

Horrible Service, Salesmen are lairs and shady

I purchased a truck through this dealership. It turns out the paperwork was not in order and the registration was a mess. The sales manager ignored me for months and I was stuck with a vehicle that had expired registration.

Poor Customer Service

I guess I'm in the minority because my experience was the worst from a dealership. I had to have my newer vehicle serviced a few times and every time I received poor service with lack of communication. I continuously had to call to get updates. Every time I picked up my vehicle they never did courtesy wash, not as important, but further showed their lack of customer service. No one seemed to care.

Dishonest Inexperienced Dealership!!worst place to buy a car

I spoke to so many people from alexander trying to find out over the phone about my registration. It was always we cant see whats going on, screen is not coming up, dmv lady is not here today, leave me your name and number etc.Not one single person was honest about why 3 months later i didn't have my registration. So I decided to call the dmv and they informed me that the dealership didn't send the paper work to register the car because it was still under the previous owners name. I told the dealership about it and they denied everything. When I went to Alexander to ask about the situation they gave me the run around and the manager didn't have the courtesy to speak to me in person she kept sending all these different employes to give me a different story. I finally spoke to my finance company about the problem, just to find out that they have been requesting the tittle of the vehicle and that amber from alexander faxed a paper stating they still needed signatures from previous owner to release the tittle. I had one of their sales person threatened me because I was asking questions about my car that I purchased. Amber the so called manager is so professional that she hung up the phone on me and told me finance company is gonna take care of my registration! We all know thats not possible finance company doesn't deal with that. Dealing with this dealership has been a nightmare.Also when I asked amber to see the tittle of the car and dmv fees she said she no longer has that information because it was all sent to finance company to deal with. I asked amber so if I wouldn't of been asking for what I paid for when were u guys gonna have my registration? She said we keep calling you on your cell no response. I told her ok then if I request my phone record from phone company I'm gonna have a lot of incoming calls from u right? Once again she got mad. I don't recommend this dealership at all save yourself from dealing with rude and unprofessional people.

Great experience

Bill Canavan is the person that I primarily dealt with which initially was a phone/internet contact. He was very attentive but not annoying and gave the sense of being very genuine in his responses to questions and pricing models. Due to this I was able to compare well online without having to go to the dealership until we were ready to make a deal. Once at the dealership Bill really took care of us regarding vehicles, price but no pressure to make a sale right then. He introduced us to his manager who was also very pleasant but again felt no pressure to make a decision until we were ready. ONce we did finally make our decision the process was vey efficient and the lowest level of stress and pressure I have experienced in purchasing a vehicle. The finance manager that we dealt with was also extremely pleasant and there was no pressure from her to purchase any additional programs or deals. Overall a exceptional experience. Thank-you Bill and your team!

Positive experience...as usual

I had a very good experience getting my car serviced, which has always been the case at Alexander. JR the service manager was very fast and attentive...he did a good job. Also, I never thought I would say this about a car dealership showroom...but I enjoy sitting around yours while waiting for my car. I like the atmosphere...very comfortable and I can look at the new models and catch up on some of my reading. Even more than that... Bill Canavan, who has sold me all my cars there, always comes up and talks for a few minutes...he's a great guy... and very professional. Thanks Jim Panza

Great service at Alexander

I recently bought a 2014 GMC Sierra on 6/11 and my experience was a great one. I was helped by Jorge Alfaro and he was very professional and extremely helpful. During our test drive the truck did not start due to it not moving and the battery being dead but Jorge handled the situation quickly and without problems. He thoroughly explained the features on the truck and was so informative. After all of that, he gave us a great deal on the truck and I was sold. Thank you again Jorge

Stress free car buying experience here

This past weekend I bought a 2014 Buick Verano from Alexander Buick. I had not purchased a new car in 14 years. My husband is currently deployed overseas and we needed a car asap. I went in by myself, a little bit hesitant as auto dealers have a reputation for being pushy and the car buying experience can be stressful. I did some viewing online of Alexander Buick GMC Cadillac of Oxnard's inventory, and emailed for an appt. I went in and met with Bill Canavan, the Internet Sales Manager. He was nothing but pleasant to work with. I told him my budget, and what I was looking for. He knew exactly what to show me, didn't try to steer me towards higher priced vehicles. This dealership has many beautiful cars out of my price range and when I drove up I wondered if I should have started at some of the lower cost (and lower quality) auto dealerships. Bill however helped me find me something within my budget, with the options that were important to me, and skipping ones I didn't need. I had my own financing direct through my own company before I walked in the door but there ended up being a problem with it (thanks alot Capital One!). Well it all worked out for the best because Ron and Gustavo in the business office were able to get me a much better deal. I was offered a 4 point drop in interest from what Capital One had approved me for, which allowed me to purchase an extended warranty and a cash rebate was included in the deal. They were all VERY pleasant to deal with. It was a Saturday afternoon and they were totally attentive to taking care of me without me sitting there waiting for hours. I am SOOO in love with this beautiful car! Everyone at Alexander Buick was totally sensitive to my budget limitations, and worked extra hard to find me something amazing I could afford, then to get me financing that blew my original financing out of the water, is just so awesome. I will recommend this Dealership, and especially Bill, Ron and Gustavo, to everyone I know. Thank you!

Great place to buy

All were very pleasant to speak with. Vehicle was completed in a timely manner and the loaner car was a great item to help with continuing our normal routine during the time it took to get the maintenance done. Thanks for being so kind and helpful. Rick Huard

2nd xts from alexander

This is our 2nd Cad XTS from Alexander's. Both were very pleasant experiences in the buying process. Bill Carnavan sold us our first and Steve Perez the second. We wanted the red Platinum model with the platinum interior for our 14 XTS. Steve searched far and wide to find the car we wanted. It had to be brought from Texas! It was sure worth the wait. It has everything I wanted by way of technology on it. I mistakenly ordered the premium model on our 13 XTS. Steve gave us a great trade in price for our car . The service is outstanding. Junior is a great service rep. Always keeps us posted on status and car is always ready on time promised or even before promised. Great loan car service as well.

Awesome Service

Jr. Santoy went above and beyond to help us get our vehicle fixed.He was in constant contact with me to keep me informed on the progress of my vehicle.Explained what was being done.Cadillac service department always does an amazing job.Thank you so much.

It doesn't get any better than this!!

I recently leased a 2013 Buick Encore from Alexander GMC Buick Cadillac. The experience overall exceeded my expectations. The recommendations made by the salesman (Brandon Breit) were tailored to my individuals needs and budget. He educated me on the lease versus the purchase options and answered a multitude of questions to my satisfaction. The sales manager also followed up by ensuring I understood all of the choices I made and sold me on the smart lease option, which fit my needs. My new Encore was delivered in pristine condition with a full tank of gas and I was given a very fair price on my trade-in. Brandon was both professional and personable as he demonstrated how to use all of the features of my new car and helped me set everything up. This is truly the best car I've had so far in my adult life and the first time I've made a major decision with a company that is easy to do business with. Again, a very positive experience overall from start to finish.

Thank you George...

Bought a used car last night for our son. We really enjoyed meeting and working with George in sales. Thanks George, you made the experience very relaxing. Great customer service and you present great respect to your customer. We appreciate you taking the time to listen to our questions, and show us the working details of the car. Our son is elated! He loves his new car. Thank you George, keep up the great work. You are a true professional.

Very positve experience

The Alexander Buick sales staff did a very good job with my purchase of a 2013 Buick Verano. They were very friendly as well as knowledgable of their product. I would like to thank Alejandro, Steve, and Elie for making this a very positive car buying experience.

do not buy from here

i have been putting this off because i do not like to talk bad about people but if I could rate this dealer a negitive 5 i sure would. I contact the internet department about a listing they had on a 1990 GEO Metro in which I was contacted by Justin. I asked him to send me pictures of the car which he did an also informed me this car is perfect no tears in the seats the body was very very nice. And the pictures he sent showed me that. He also informed me he could take the save the car for me if I paid for it up front which I did because everything sounded really nice. I was also informed that the vehicle would be ready for pick-up on Monday the 15th of April because it was in the shop being smogged and having little things fixed. On Sunday the 14th I called him to make sure the car was going to be ready for pickup on the 15th he assured me it would be and he would be there. This was also verified by his boss George. Now mind you I live in Bakersfield which is a long was away. Both of these people are liers, cheats and are the exact people that should not be dealing with the public. My husband spent several hours on a bus going to Oxnard to pick the car up. When he got there Justin was not working and neither was George. In fact Justin did not even want to talk to my husband on the phone. So they had Justin's partner Steve show my husband the car. Now mind you the pictures that we received was not he same pictures that my husband took of the car. The car was junk and should have been scraped the seats were torn and car had been in a wreck not the same car at all. In fact my husband was informed the car had not even been in the service department yet and may not even be able to be sold. These 2 are very good at lieing and misleading people I am sure they have done this in the past they have their game together. On Monday I contacted the store to get my money back and got ahold of Justin who said it would be sent out that day and I should have it the next day. Never got it. Called back on Wednesday and talked to Charles the Finance Manager who mentioned he would check on it because I could not get ahold of George or Justin and they would not return my calls. On Friday I called an talked to Steve again who informed me that I should have it no later than Tuesday by close of Business and if Not call him back and he would handle it. I would never buy a vehicle from this dealership especially from Justin or George they got my money and than ignored me and lied about everything. Worse people in the world. And I assume the store is the same way since they hire people like this.

Great dealer

I bought several cars from the Alexanders and found them to be very helpful. I even took my dad there to buy a car. While buying a car is always a stressful experience, I found this to be the best experience that I have ever had. They were friendly and helpful. The owner Robert Alexander even personally thanked me for purchasing a vehicle from him. Do not hesitate to purchase a vehicle from this dealership.

Great buying experience!!!

Fantastic used vehicle buying experience! I initially emailed their internet department before going in (since they are over an hour away from me) when I inquired about a 2012 Toyota Sienna on their lot. I was put in contact with Steve, who was a pleasure to deal with. He was friendly, patient and answered all of my questions. He even sent me additional pictures of the vehicle I requested. I let him knew the budget I was working in and he indicated they could work with my numbers. So we drove 100 plus miles to out to the dealership later that evening. We got there around 8:30 p.m. (they close at 9 p.m.) There was no rushed feeling though. Steve was very thorough in showing us the car and taking a test drive. We went back inside to talk numbers - and sure enough they came back right where I needed to be! They sent us on over to finance to deal with Eli and the paperwork. I usually hate this part of the car buying experience. But Eli was kind, funny and quick with his job, even though it was a Friday night and it was getting late. This was definitely one of the easiest and most pleasant car buying experiences I have ever had. I would not hesitate to make the drive to their dealership again. Thank you guys for a great experience. I love my car!!!

Best place in town

I went into Alexander assuming it was still Bunnin but realized no longer was it Bunnin but Alexander so I wasn't sure I wanted to even get out and that's when Jason approached me and very professionally made me feel very comfortable and actually offered to park my car and at that point i knew i was at the right place. By the end of the buying process I felt better than I ever had before after buying a used car. Also service is great i went into get my oil changed and they had a shuttle and even washed my car which was awesome, id never go anywhere else to purchase my Vehicles, THERE X MARKS THE SPOT IS DEAD ON, THANKS AGAIN!!!!!

Outstanding Dealership. A+++++ experience and service....

Outstanding Dealership. A+++++ experience and service. They went beyond the extra mile to have me be more than satisfied with my Cadillac buying experience. I worked with Bill Canavan and JC Gomez, and I want to acknowledge them for the way they took care of me and the service they provided.

This was my first purchase at Bunnin. The deal was so...

This was my first purchase at Bunnin. The deal was so good ( over the phone) that I needed to drive passed 2 other GMC dealers to check it out. Not only did they keep their word, they made the transaction painless. This dealer really understands the customer and what it takes to make a " deal " happen. I would recommend this dealer to anyone who wants a great deal at a great price!!!!!!

This was the first time I had ever purchased a new...

This was the first time I had ever purchased a new vehicle. The staff made it such a pleasant experience, Very helpful and knowledgable. Customer service here definetly went above and beyond and I am already making recommendations to friends to to to Bunnin dealership for good deals and excellent service.

I HAVE PURCHASED ALL OF MY VEHICLES AT BUNNIN AND I HAVE...

I HAVE PURCHASED ALL OF MY VEHICLES AT BUNNIN AND I HAVE TO SAY THAT THIS EXPERIENCE WAS BY FAR THE BEST YET. THE SALESMAN GREGARIO AND FINANCIAL MANAGER HAL WERE A PLEASURE TO WORK WITH AND VERY KNOWLEDGEABLE. YOU HAVE A GREAT STAFF. THANKS AGAIN FOR MAKING MY PURCHASING OF A VEHICLE A GREAT AND ENJOYABLE EXPERIENCE.

I recommend this dealership for many reasons. I sent an...

I recommend this dealership for many reasons. I sent an inquiry to the internet dept in June and received a response in 15 minutes. We got the best price from Bunnin, better than any other dealer. I received a call from Nicole and she followed up with me regularly for 5 months. Everything that I asked her to research for me, she did so without fail. Nicole was very professional and well versed in everything about GMC products. She is to be commended for her exceptional follow up, helpful attitude and friendliness. We looked to buy at Bunnin because of price and reputation, we looked at the Terrain because of quality but the truth is that we purchased the vehicle at Bunnin because of Nicole.

Mike Olinyk is a man of integrety and I have been doing...

Mike Olinyk is a man of integrety and I have been doing business with him for 23 years. I have some what the same feelings about Leo Bunnion. This dealershipe is always clean, the people are egar to be of service. Whether it is because of Mr. Olinyk or something else I always feel somewhat safe here. As a general rule I donot feel that the service dept has been very truthful. Everyone was friendly during this purchase and served me and the dealership well.

I like the way my vehicle purchase was handled.Everyone...

I like the way my vehicle purchase was handled.Everyone that we worked with at Bunnin was great. They were all very friendly and and very helpful. I would definitely recommend Bunnin to my family and friends

Absolutely every contact we had at your place of business...

Absolutely every contact we had at your place of business was great. Very friendly personnel, they all were dressed professionally which in turn helps in acting professionally. They were courteous and when told we had received a better interest rate then what you originally offered....you offered us .9% better then what we were offered elsewhere... A very good business practice I must say. Doesn't mean too much in dollars...but in appreciation by the customer. Obviously, we are very happy. Mr. Bunnin is to be congratulated on the high quality of all of his employees.Darlene & Joe Morris

Visit to dealership was a pleasant experience which...

Visit to dealership was a pleasant experience which resulted in purchsaing a GMC Terrain. The paper work/contract/financing was completed quickly and all the staff was friendly and extremely respectful.

Jason was great and even worked with me over the phone...

Jason was great and even worked with me over the phone and via email since I was about 87 miles from the dealership. Jason even ensured me that I can always walk away from the deal until papers are signed. Which I think is a great because I hate the feeling when car sales men pressure you.

The staff was very courtious and helpful in the...

The staff was very courtious and helpful in the deliberating between vehiles. Once the decision was made the staff were very professional. The entire sales environment was pleasant the follow up is reassuring that I went to the right dealership. Thanks for your service.

I want to thank the Bunnin Auto Dealers as very...

I want to thank the Bunnin Auto Dealers as very professional, helpful and accomodating. Thanks to Chad, Sergio, JC, Junior in service whom are very easy to work with. Leo, you have a very professional sales and service force. We love our CTS. Good luck on future sales you have quality auto's.Sincerely,Anthony & Barbara Volante

The best car buying experience I've ever had. Everyone...

The best car buying experience I've ever had. Everyone was fantastic. I researched online first, came in prepared and the salesman was very responsive to my knowledge about the car. Not too overbearing, not too push (as some car-buying experiences have been in Santa Barbara in the past). Salesman, Sales Manager, Finance Manager, clean and comfortable waiting room(s)... all made it an incredible experience. My next vehicles will be bought from Bunnin!Thanks!

Everything was done in a great timely manner and customer...

Everything was done in a great timely manner and customer service was excellent. I would recommend this dealership to My wife and I are very thankful for everything.

My wife and I were greeted right away by the...

My wife and I were greeted right away by the receptionist, who asks me which sales consultant I had an appointment with. Julian was very knowledgeable with the features of the CTS car, when we took the car for test ridge. He was pleasant to talk to when we went over the price and financing of the car. I felt that I got a very good price on the car. Amir went over the On Star features with my wife and I. He answers all my questions I had about the car's radio and drivers information system. He gave me his business card and told me if there any other questions that I to please do not hastate to call him. The sales staff congratulated my wife and me when we left the dealership.

Let's start by saying we love Bunnin! We just leased our...

Let's start by saying we love Bunnin! We just leased our 6th new vehicle from Bunnin Cadillac/GMC. We stop by the dealership often just to visit and see what is new and available. We feel like family! Making large purchases such as a vehicle can be very stressful...not at Bunnin! Everthing we ever want or need is always taken care of promptly and in a a very professional way. What more can I say? ...Thanks again Bunnin!

Sorry, I am drawing a blank on my Asian salesman name, he...

Sorry, I am drawing a blank on my Asian salesman name, he Had sold us 2 other cars already and is very good. The sales Manager who agrees to deals and I am drawing a blank on his name also did a great job also. He made it so I could could get another new car from your dealership. Bunnin is a great all around place to deal with from purchasing, to maintance, to your colission department. I have been a loyal and very happy customer for about seven years and many more to come. I have had 4 people purchase cars from you that I sent, telling them about your great dealership. Your dealership is very customer friendly.

I felt that I was treated very well. Received an...

I felt that I was treated very well. Received an excellent deal. Adam spent a great deal of time answering all my questions via the many e-mails I sent him. I was demanding in my requests, because I knew what I wanted and how much that I wanted to spend.

For the past 20 years, my husband and I have purchased...

For the past 20 years, my husband and I have purchased many vehicles. Each time we felt we were dealing with honest people who were trying to help us the best they could. After the sale, we realized we were just an "easy mark" for the salesman. We've had our Terrain for almost a week now, and I don't believe we would ever think badly of Amir. He was honest and upfront with me from first contact, even when I was weary of him. I appreciate everything done for us. This was truly the best and easiest experience we have ever had purchasing a new vehicle and I'm sure we will come back again in the future! :)

The employees at Bunnin could not have been more...

The employees at Bunnin could not have been more accommodating. They were incredible to work with; found us a great car with an unbelievable deal. I would recommend them to anyone and everyone. If you are looking to purchase or lease a new vehicle, do not hesitate. Run now to Bunnin!

Julian's extensive knowledge and insightfulness into the...

Julian's extensive knowledge and insightfulness into the details of the choices of cars we discussed, helped our experience in shopping for our automobile an easy and confident decision. Julian was very patient with us in regards to us bringing a child along and he was both respectful and took responsibility for our enjoyable experience in his company.

An excellent over-all experience. Thank you Bunnin! The...

An excellent over-all experience. Thank you Bunnin! The salesman, sales manager & finance manager where all very professional and efficient. The car and paperwork were all efficiently ready for us when we came back tot he dealership , which made the transaction very efficient. This is our 3rd car from Bunnin and we are grateful to have this terrific dealership in our area.

Our decision to buy a new car came as a necessity vs....

Our decision to buy a new car came as a necessity vs. desire to buy due to a car accident that had left our other vehicle totaled. We were a little worried about the entire process of purchasing a new vehicle but from the moment we walked on the lot the experience was pleasant. There was no push to purchase a car we did not want, we experienced excellent customer service from every member (especially Jason Livy and Val Hurt) and Bunnin was able to get us in a great car at a price we are very pleased with. Thank you for making what is normally a unpleasant experience one that was very enjoyable.

I HAD A THE BEST EXPERIENCE I HAVE EVER HAD A CAR DEALER...

I HAD A THE BEST EXPERIENCE I HAVE EVER HAD A CAR DEALER AND I HAVE BOUGHT OVER 8 BRAND NEW CARS WITHIN THE LAST 10YRS. DAVID SET ME UP WITH JASON LIVY AND I WAS SOLD AFTER TEST DRIVE AND JASONS KNOWLEDGE OF THE VEHICLE WAS EXCEPTIONAL. WE ARE PLANNING ON PURCHASING ANOTHER VEHICLE WITHIN THE NEXT FEW MONTHS AND WILL B RETURNING TO BUNNIN FOR OUR NEXT PURCHASE. THE WHOLE SALES TEAM, EVERYONE WE DELT WITH WAS EXCEPTIONAL...THANK AGAIN GUYS..... SINCERLY BRIAN R. WHITMAN

I had a good experience with Amir purchasing my new ...

I had a good experience with Amir purchasing my new (second) CTS. Amir was able to take care of and prepare most of everything when I arrived to pick up my CTS. There was confusion on/at the service apt. regarding a due bill (repair of torn leather on back side of driver's seat.). service and service dept was not prepared and didn't inform me. This sounds like "no big deal" but Do to my working in Orange county and living in Camarillo I made special (personal) arrangements to bring my car into Bunnin to have my seat taken care of. This impacted my family as well because I canceled my daughter's Tennis lesson so I could get a ride back home after dropping off my CTS at Binnin. I realize mistakes happen but if the communication was better this simple situation could have been avoided.. As owning both Cadillac and Hummer and experiencing two service depts. (silverstar, and Bunnin) I'd say my overall service experience with silverstar is better.

Julian was great! He really helped me find a car that I...

Julian was great! He really helped me find a car that I love! He took me through all the computer listings and didn't mind that I double checked all his information with my smart phone. His boss was great getting me the financing I needed at the price I could afford. It was a great experience.

Bunnin was the best dealership I have dealt for any of...

Bunnin was the best dealership I have dealt for any of the vehicles I have purchased in the last 40 years. I inquired over the internet and received a prompt quote. Jason Livy went way out of his way to ensure I got the car I wanted at the best price. His quote was more than $500 under the nearest competitor and he personally delivered the car to my house. Jason Cruz completed the financial paper work in less time than any car I have previously purchased. I recommend Bunnin over any other GMC dealership in the LA/Ventura county areas.

I received a letter from Saturn that there was a recall...

I received a letter from Saturn that there was a recall on my vehicle wherein the PCM needed to be re-programmed and I made an appt. and brought my vehicle in on 3-17-11. Never having service of any kind at that point due to my going in the past to the Ventura Saturn, this was my first visit at Bunnin and it sure beat Ventura Saturn by far!!! From the minute I pulled up to be greeted immediately by the Service Advisor Teodoro and from him I went over to ask a question to the Receptionist Bea Martinez and later with Marisol Jordan who were superb! The Customer Service was extremely efficient, pleasant and a treat to deal with and I must say makes Bunnin for sure. Any question I asked was answered and pleasantly at that.My experience was fantastic and I hope that all three employees will be commended as they all deserve it!Thank you Bunnin for making my day with you smooth and very nice!Judy Haller

We were greeted by Robert Vizzo who showed us the...

We were greeted by Robert Vizzo who showed us the vehicles we were interested in. He was very friendly, professional and knowledgeable. Our overall experience with the people of Bunnin of Oxnard was the best that we have ever had when purchasing a new vehicle. The process was smooth and we left with no buyers remorse. We are so excited about our purchase of our Cadillac SRX. We look forward to driving it and enjoying all the features that it has. Thank you so much again for making this a process one can only hope for when they go to purchase a vehicle. Sincerely, Eric and Sarah Hoffman

Julian was very courteous and polite. He also went out of...

Julian was very courteous and polite. He also went out of his way to take care of are needs. The dealership was well presented and the staff was pleasant.Thanks for the deal and hope you have a good year! Give me a few years and I will probably drive out of their in a new cts coupe. Ray and Deb

Ever since we first became Bunnin customers on New Year's...

Ever since we first became Bunnin customers on New Year's Eve 2007, we have been greatly impressed with all personnel. Our recent visit to purchase our '08 Cadillac after leasing was pleasant and satisfying in every way. Julian in Sales helped us through our decision very competently; and Val in Finance closed the 'best purchase' we ever made! The Richardsons

Julian was an sales excellent associate. He guided me...

Julian was an sales excellent associate. He guided me through the process of buying a new SRX very easily. He was helpful and resourceful and extremely professional. We enjoyed our experience so much, that my boyfriend plans to return in 2012 and buy a CTS Coupe with him. I appreciate the experience and feel thrilled to be in my new car. Thank you for making buying a car less stressful! Sincerely, Tristen Vance

I started with the internet, pricing the Lacrosse online...

I started with the internet, pricing the Lacrosse online through ebay and usaa. I took the quotes I recieved to the dealership that both ebay and usaa had provided. I was greeted by Moses who took me out to the cars they had on the lot. We looked at several of the Lacrosse's and one in particular really got my attention. Moses, was very thorough in going over the vehicle in great detail. The quality of the car and his thoroughness sold me immediatley. My only drawback is that I could not find the rear entertainment system that is advertised on GM's web site. The price was good and the entire team was awesome. Jason was extremeley helpfull also in the delivery of the vehicle to my home. I would and I will highly recommend this dealership to anyone looking to buy. In fact I have already had several people coment on the Lacrosse who are more than interested in buying.Thank you again,Randy McConnehey

The experience with these two guys was a plus in my book...

The experience with these two guys was a plus in my book I give them 5 for rating of great . There customer service was above and beyond excellent . I would recommend this dealer to all my friends and family due to my experience I had .Bunnin In Oxnard is number one in my book!!! I know that in three years when my lease is up I am going to Bunnin of Oxnard to buy a car with a great Sales Consultant named Julian Aristizabal . I have to say that I am completely satisfied .

It was a great experience. Gregario and the team went...

It was a great experience. Gregario and the team went out of their way to get us in the car we wanted. I did have to wait a very long time to sign paperwork, and then after signing I had to wait a long time for the car. The car is great, and looks great. We are very excited.

The overall service department is great. However, it is...

The overall service department is great. However, it is sometimes nearly impossible to reach someone by phone in the service dept at all. Other times, when I do reach someone, I get someone that doesn't have any information on my vehicle. Otherwise, Roger does his best to help me with any service needs for my 2003 Envoy and 2009 Acadia.

The people in the service dept. did a great job of fixing...

The people in the service dept. did a great job of fixing my problems.Roger Abbott is a very fine person and knows his job and vehicles. I have aOlsmobile Bravada SUV year 2002 with 149,000 miles plus and still looks new.I bought it from Kirby in Ventura January 2002. It is our pride and I keep it well taken care of. I praise the Bunnin Auto center for taking good care of our SUV.

I wentvin for a oil change and left in a different car,...

I wentvin for a oil change and left in a different car, They were really nice and did excellent service and sweet work,overall a nice company to go to. I felt comfortable and at ease in their dealership. By far the best car and best payment I have ever had, Thank You

The team at Bunnin is wonderful! They were so friendly,...

The team at Bunnin is wonderful! They were so friendly, helpful & informative! They got us into a great truck at the price we wanted! I would highly recommend this dealership! We will definitely be going back when we decide to make another vehicle purchase!

Always a great experience. My only suggestion would be...

Always a great experience. My only suggestion would be to improve the "oil & lube" change wait time. It always takes nearly two hours just for an oil change. This is too long. If they could come up with some kind of a "quick or speedy" service lane for these types of service, I would have no complaints at all and I could get to work more on time.

This was my fourth vehicle I bought from Bunnin Auto and...

This was my fourth vehicle I bought from Bunnin Auto and my experience was just amazing. Bill Canavan worked with me over the phone to find the right vehicle (I live in Phoenix). By the time I got to the dealership, he all the paperwork/financing ready to go. I was in and out of there in an hour. That almost never happens in a dealership when buying a vehicle. Thanks Bill!

I knew what I wanted before going to the dealership and I...

I knew what I wanted before going to the dealership and I was able to get the vehicle I wanted. Also I was able to trade in my previous vehicle with a complete payoff and arrange for the interest rate, warranty, and security device needed. All members of the Bunnin GM team showed excellent salesmanship.

very attentive and friendly, they answered all my...

very attentive and friendly, they answered all my questions and made this a very easy transaction they did not try to play any games with me or represent anything other than the truth.show room was cleanfinance portion was quickno hard sell for options

I took my father to Bunnin to buy a Corvette. We have had...

I took my father to Bunnin to buy a Corvette. We have had many positive experiences with Bunnin in both the sales department and the body shop. Bunnin's customer service is second to none, and I knew that they would have the patience necessary to deal with my dad who can be a pain in the ass. Mike Olinyk was very helpful and super friendly. He had the car ready to go when my dad came down from Stockton. The body shop took care of a minor scratch and made the car look brand new. And, David Chichportich handled my pop's trade-in with ease. My father came away with an awesome Vette and a smile on his face! Thanks again, guys!

Excellent experience and the sales person was on top of...

Excellent experience and the sales person was on top of his game. He did not try to do a hard sale and I appreciate that. He allowed the product to make the sale and he was quite knowledgable of the inventory. He should get a couple of stars. I came in one day and bought a car. There was no games being played.

I had a great experience having my car serviced. My car...

I had a great experience having my car serviced. My car is not a GM make, but they still gave me excellent service and got me the parts I needed and told me things about my car I didn't even know! They were professional and helpful and while it was a little pricey, I think I got a pretty fair deal - I have no trouble recommending their staff. Also, I had a nice chat with one of the salesmen, but I'm not in a position to buy a car right now. I'll consider them when I'm ready to move into a newer car maybe.

I had an electrical problem with my chey Silverado. I...

I had an electrical problem with my chey Silverado. I couldnt have been more impressed with the level of service that I received! Everyone was very helpful, and I was treated like family at Bunnin. I will continue to be a loyal customer and would not hesitate to send my family and friends here to buy their next car or for repair work.Thanks very much!Bill

I would highly recommend Bunnin of Oxnard. Their entire...

I would highly recommend Bunnin of Oxnard. Their entire team is professional, honest, polite and a pleasure to work with. We have purchased our cars there and have had a very positive experience. I would also highly recomment their Auto Body shop. Unfortunately, we have had to use it on several occassions. They were extremely helpful, did great work and were very friendly.

I have been dealing with Bunnin for over 10 years. I...

I have been dealing with Bunnin for over 10 years.I have purchased several cars and sent many friends there.Their sales process is straight forward and above board.I only service my cars with them. Vanessa Gonzales(Service Director) has always been fair and honest with me. A+ rating!

I have purchased 4 new vehicles from Bunnin over the past...

I have purchased 4 new vehicles from Bunnin over the past 5 years, and am always encouraging my friends, customers, and vendors to at least give them a chance to win their business. Unbelievable professionalism from the receptionist to the VP level. I have paid cash, financed through my own credit union, and finally financed through Bunnin, and have been extremely happy with it all. I have bought straight off of their lot, they have traded with other dealers for me, and I even bought a little work truck site unseen, of which they delivered to me!I myself run a service based, business-to-business company, and therefore recognize customer service - and the overall experience at Bunnin is among the best I have ever seen.

The best experience I've ever had at a car dealership....

The best experience I've ever had at a car dealership. The sales staff were knowledgeable and helpful. They let me take my time and weren't pushy. Not to mention, there was a great selection of cars and trucks to chose from. I was able to drive off the lot with a great car at an amazing deal. I would recommend this dealership to all my family and friends.

Our visits to the Bunnin auto center were for both sales...

Our visits to the Bunnin auto center were for both sales and service. On the sales end,the staff of Chad, Jorge, Amir, Mike and the finance team,, Neil, Jason, Val,to name a few. We have always been treated very professionally and with great dignityover the years with all the cars we bought with these extremely knowledgeable people.We do/have/will highly recommend BUNNIN to anyone looking for a great car from great people.

We live in Santa Monica, about an hour drive from Oxnard...

We live in Santa Monica, about an hour drive from Oxnard so we were hesitant to shop for a car online so far from home. I sent an email with a few questions about a the Cadillac CTS, I was quite impressed when I got an email back from Nicole within minutes answering my questions. The next day she called and I made an appointment to drive to Oxnard, my wife was uneasy about making the long drive to buy a car unseen but Nicole assured us everything would be exactly as she told us and it was. Everyone at Bunnin was very nice, the paperwork seemed to take quite awhile but the manager bought us lunch while we waited. The drive was more than worth it for us, actually it was beautiful driving up the coast.

Mr. Abbott was wonderful very kind and very forward and...

Mr. Abbott was wonderful very kind and very forward and to the point and knew exactly what he was talking about. He answered every question I had right then and there and was very convincing in what was wrong with my car. I will for sure come back and use his services again.

Told service adviser what the problem was and what part I...

Told service adviser what the problem was and what part I needed installed. Technician checked it out, confirmed that I needed the requested part. That cost me $95. Then, they didn't have the part after telling me on the phone they did. Honest? I don't recommend!

WHERE TO BEGIN WITH THIS LEMON DEALER! I BOUGHT A TRUCK...

WHERE TO BEGIN WITH THIS LEMON DEALER! I BOUGHT A TRUCK RECENTLY AND GOT THE WORST POSSIBLE DEAL EVER!!! I PURCHASED THE TRUCK AND NEVER RECEIVED PLATES SO I STARTED TO INVESTIGATE AS I PAID DMV FEES AT TIME OF PURCHASE. WELL COME TO FIND OUT THE DEALERSHIP NEVER REGISTERED IT AND WAS A YEAR IN THE REAR. THE TRUCK HAD MAJOR FLUID LEAKING AND TOLD US IT WAS NOW OUR PROBLEM. IT TOOK US A YEAR TO GET IT REGISTERED WITH BUNNIN AND GET THIS THEY ONLY GAVE US THE 500 FOR DMV COST THAT WE ORGINALLY PAID AND KEPT GIVING US THE STICKER FOR THE WINDOW. WE ENDED UP BITING THE BULLET AND PAID IT CURRENT FOR A WHOPPING 1600.00 OUT OF POCKET AND FELT THEY DID WHAT THEY COULD. I AM STILL FIGHTING FOR THE DIFFERENCE AND THEY HAVE JUST WROTE IT OFF! NOW WE ARE STUCK PAYING FOR A BROKE TRUCK AND OUT MONEY WE WERE NOT EVEN RESPONSIBLE FOR!

Major work done by tech #301, said he dorve the car,...

Major work done by tech #301, said he dorve the car, service writer said he drove the car, had to return and service director helped, along with the shop leadperson, as Roger never told me he would be in class when he made appt. Timing was so bad, it was scary to drive, now static in radio add missing pre-heat tube from exhaust manifold to air cleaner. Hope 301 still has it or Roger buys it for me and fixes the static, thank you for all the new duct tape, too. Bunnin had never been trouble before this. I have worked in the field for over 30 years and always recommend dealer service. Love & Peace to All - Bob