Al Piemonte Ford

Excellent job!

Great dealership, awesome people, great atmosphere to be in. The dealer put me in the car that I wanted and I'm happy and satisfied.

New car purchase

I dealt with Mort Bahrami. He was a pleasure to deal with and was very professional and patient. He, Chuck, and Marco combined to make a very good deal and give me a very pleasant experience.

Outstanding service and a great price

I dealt with Mort Bahrami, who was an absolute pleasure to deal with. He was knowledgeable, professional, patient, and without pressure. I have to say my whole experience, from Marco through Chuck and Mort to Dave was extremely well-handled. Everyone was terrific. I keep cars for a long time, but I'll be back.

seemless

Mort, my salesman handled the transaction flawlessly. He was professional, polite and attentive. his follow up call a couple of days after the sale was unexpected and a pleasant surprise.

Awesome buying experience!

I have bought many new and used cars in my life, and have never had a better experience than I did with John G. and Francisco M. I came into the dealership with specific options I wanted in my new F150, and John found one of the only vehicles available in Indianapolis. A few days later the truck was here and the rest of the process went as smooth as possible. People focus so much on price / price and price, but service and ease of the transaction were just as important for me.Thanks guys for an awesome experience!

Buy a used car

I went to the dealership to look at a vehicle and it was perfect very nice sales person and the financing went well. All I had to do was get the insurance for it. Went and got the insurance the next day so I could sign the paper work and drive away. When I called to let them know it was now insured I was informed that they could not complete the sale as they had found a issue that would cost a lot of money to fix. I will keep looking for another vehicle at this dealership as I feel they could have said nothing and let me drive away like some would in my opinion this dealership wants to sell cars that will not have issues or be a hassle to own and being disabled and on a fixed income that means the world to me. I look forward to buying a vehicle from this dealership when I see one that fits my needs and my budget

NEW CAR PURCHASE from Al Piemonte Ford in Melrose Park

I just purchased the BEST SUV of my life! C T the salesman was the perfect gentleman. I got offered food & water plus assistance in my chair. C T was knowledgeable about the vehicle I originally wanted on the showroom floor but, he really looked out for me and showed me that a different vehicle would be more suitable financially. The sale was seamless, Mark in finance was as Awesome as C T!The customer service was Great from the minute I waked through the door. I was asked how I could be assisted and I told the gentlemen who I was looking for and they found him. I must say a few words about Lanell Gray, he was the third Awesome person I had an encounter with. C T wanted to make sure I was getting the best deal possible, so he discussed options with Lanell. I really had a wonderful experience making the purchase of a lifetime!Lindsey

Awesome. Great people

Worked with me. Very patient. Lots of options and personable. Jim was awesome. Sense of humor. Would recommend this dealership to others. Would but another car through them.

Excelente servicio miguel198010

Estoy muy contento primero por la ayuda a obtener el carro que me gusto y por el buen servicio q me dio el agente frenando chacon se los recomiendo al 100% .gracias por su tiempo y su ayuda que tuvieron para obtener mi Nissan sentra

Great Customer service

just bought my dream car from Al Piemonte ford Melrose Park (2014 Ford Fusion Hybrid). Mr. Jim Zegar was great to work with. I was able to purchase the car for well under the Blue book price, with all of the options I could dream of, and at payments I'm able to afford. Mr. Zegar even recommended an option for the car that I never considered. I jumped on it, and am thankful that I did. He didn't pressure me into anything, but he was there to help me through every single step, from test driving, all the way through financing. He was very kind and answered all of my questions. Very easygoing, and customer friendly. This was the best experience with a dealer I've ever had (this was the 5th car I bought from a dealer, so I have other experiences to compare to). Mr. Zegar is the sales rep of this business, and he is always around. He takes pride in the product and the service he provides, and you can tell that this business is his "baby." Highly recommend Trustworthy! You won't be disappointed. and I will recommend Al Piemonte ford and Mr. Zegar to everyone I know, and Thank you Mr. Jim Zegar for all the help and your professionalism.Kamran A Shahzad

Great service

Very nice and friendly people. They meet my expectations. Finance was very simple withe the help of Mark and John. When I go for service Perla is always very nice and takes care of me .

Finding a Fine Car

Our salesman, Jim , was polite, informative, and gracious. I had a number of cars that I pulled off your website, and we purchased one. He showed how to use many of the technological devices that the Fusion has. He was businesslike, and got us through the full process as quickly as possible. I have purchased my last three cars from Al Piemonte. If I ever need another one, I will try your establishment first.

Great service great deals

I came here to buy a car they took super good care of me i have never bought a new car before they kept it easy for me and broke everything down so i understand took really good care of me and made me feel comfortable buying a car. I strongly recommend this dealership

awsome experince

the salesmen jim zegar and manger rj serpico were excellent to work with they made the purchase easy. salesmen showed me around the dealership. so i wld know were everything was when i wld come in for sevice

Great Place to buy a car

Curtis was my salesperson. He was very good at customer service and knowledgeable. I recommend anyone who is looking for a car to see Curtis.

Fusion Purchase

Mort Bahrami, Sales Expert, made it a great, pressure-free experience. Mark Dazzo & Alfonso Pineda (fellow Southsider) paved the way for a smooth transaction & Mr. O'Reilly made me feel welcome & appreciated.Great car- buying experience! Thanks to allJim

Calificar a Francisco Mercado

Francisco supo escuchar y me encontro el auto que yo estaba interesado en comprar muy amplio y bonito el se porto muy amable y atento la agencia con muy buen surtido de vehiculos todo muy bien bien.

Family

Grew up in this dealership, customer service and sales team are outstanding!! I Would always come back. Very comfortable and laid back environment. This joint rocks!

My new vehicle

I went in to get an old vehicle fixed, and I bought a new one. Everyone there was extremely nice, and my car buying experience was a pleasant one. I got a great car at the right price.

Daniel Venegas is the BEST

I had a great experience at Al Piemonte. Daniel went above and beyond the typical salesman. He got me in a car that I love, at a price that I love as well. Would go here for my next purchase and recommend anyone go here as well!

2016 Ford Explorer

The sales person Hank was very honest, friendly and made every effort not to waste my time by showing me other vehicles other then what I was interested in. He made the experience outstanding and def will purchase another vehicle from there again soon. Thanks for all your help Hank.

Great Service

Professional, knowledgeable, friendly and very helpful people. It's always a pleasure to go to Al Piemonte Ford - to buy a car or to get service - you are always treated as their number 1 priority. Thanks to all at Al Piemonte.

Great Price for Terrific Service

They were friendly fast and had my car done quicker then they said, for the price you cant go wrong, its not Jiffy Lube .....you know your car is in good hands. I just wish I had bought my car at Al Piemonte...shame on me. I wont make that same mistake on my next car.

Great Service

I was late, due to accidents on 294, the service attendant was very understanding, kind and helpful getting me placed for service. I had three recalls to be serviced and they were handled in a very reasonably time. Thank you

Great Service!

They worked with me to get a deal done, even without seeing the car I was trading in.

Hassle Free Experience

Jim Zegar was the salesman who helped me purchase a new Ford Fusion and his service was excellent! He was patient with me as I went back and forth on what I wanted. He was also fun to be around!! I am very pleased with my selection!!

Friendly,clean,fast service

Friendly,always attentive to customers,fast service that day that I took my car it was hot day the gentleman at the counter offer water to everyone that means a lot to someone.

New car buying at its finest

The staff John Gomez, Todd O'Riely, Mark Dazo, Chuck and Vito made me feel like family and went out of their way to make sure my needs were met. especially thanks they stayed and helped me even though I came in late in the day.

Great job!

Matt was very helpful, and exceeded our expectations. Sam in finance went above and beyond, trying to get us financed. Great job!

Good service

Courteousness by employee's was greatly appreciated. Took a bit longer than expected, but otherwise everything else was good. Would come back.

Great salesman

Best experience I have had with buying a new car. Matt was excellent from start to finish. This is second escape I brought from this dealer ship.

Not to Quick lube

Location. The dealer is close to my house. I thought it would be an easy in and out for an oil change but it wasn't. It's doesn't seem like an express service it took awhile to just get my oil changed.

Great

I was treated honestly and not messed with. I was told on the phone what they would do and this is what did. It is not what has happened to me at other dealerships.

Philip L

I just lease another Escape from Mike Hammad one of the nicest salesman you could ever deal with because of him and Mark Dazzo and Todd O'Reilly I will always buy or lease my vehicles from this dealer. All of them go out of their way to make sure that you are happy and satisfied with your experience. My wife and I would just like to say Thanks for all that they do to make us happy. You guys are the best.!!!!! Thanks.

Awesome service

Great customer service, Technicians are all great as well, very helpful. Love coming to Al Piemonte to take car of all my cars

Great dealer

Todd O'Reilly put together one of the finest sales team's you could from the minute you walk in Todd, Mike, Mark John RJ and the guys and girls just do there best to make you feel so important. And Mr O'Reilly make sure that everyone in the dealership is treated with respect I try and buy all my cars there.

Smooth Ride

Very fast service, great staff, and quality work. My truck felt like the day I drove it off the lot!

Great service department

Knowledgeable service rep and very pleasant and professional. We were kept informed as to what and when car would've taken in and completed. They dropped me off at home and came to pick me up later when car was done. Wonderful customer service

Great Service!

We went to look at a car and ended up purchasing two vehicles. The experience was positive and all our questions and concerns were addressed.

Best Service Around

Steve "Moses" Mozdziesc at Al Piemonte in Melrose Park was the most hard working salesperson I have ever had the pleasure to work with. He knew what I needed and where I needed to be with payments and did not try to sell me something I did not want. He has a great personality and made you feel very welcome. I recommend Moses to everyone out there looking to do a deal with a person that will work his hardest to get you the car that you want and need without any pressure to buy something that you don't.Vic and Gina Lombardi

Ada Ford Edge

The sales personale were very helpfull and knowledgeable polite, extremely helpful, I was really pleased with my car, sales person were attentive, and worked with my budget.

Great Service

As usual, prompt good service at reasonable prices. Work done in a timely manner, with minimum wait times. Don't change anything !!!

Great service

A very professional atmosphere. Stand behind their vehicles one hundred percent. Sales representative always has the customers best interest at heart.

Great service

Pearla was great! I brought my car in the Friday before the 4th of July. There was a laundry list of issues with it. However, it was surprisingly ready by Saturday morning!

Great Service Great People

This visit as with any visit, whether routine maintenance or something needing to be checked, we fine that the entire staff is always very pleasant, courteous and respectful

A Dealership Worth Your While.

My husband and I are very impressed by the professionalism we where treated with. Walking into the dealership we seen changes being made. Since last time we visited. The changes look amazing. It has a modern look and is comfortable while you are waiting for your services. My salesman greeted us in a very nice manor. Giovanni Gagliano began to talk to us and right off the bat seemed very nice, knowledgeable, and treated us with respect. Was not pushy or tried to use any tacky Salesman pitches. He was straight forward and really came off like he would do what ever he could to make us happy. Well he succeeded cause we left with a new car. He and RJ gave us a great deal all around. Good value for our trade and great deal on the new. Giovanni waso able to get to the payment we wanted with no money down. The process was smooth and pleasant. The dealership it self is top notch. I will recommend all friends and family to check out Al Piemonte Ford before they go anywhere else. The staff is very helpful and Giovanni and Rj which he told me to call him when we met is a pleasure to work with and will do the best they can to make you happy. Well done. I have had some bad experiences with other dealers but this actually had put my faith back into car shopping. It was a fresh and happy experience.

Great service very knowledgeable

I liked that I wasn't pressured into buy the car. They were very kind and knowledgeable. Also when there was a problem they were very nice about replacing the tire that had a nail in it and didn't charge me.

Great service

The service is always excellent. As a woman, I never feel intimidated that because I don't know something, the service person will tell me anything to make a purchase. The atmosphere is always pleasant, and the performance on my car has always been outstanding. Great Job!

Repair Work

I have always had a good experience at Al Piemonte Ford. The work was great and the price was reasonable.

Great service

I did not spend the entire day there I was very satisfied with my purchase. I am now the proud owner of a 2016 Ford Focus

Service visit

Great staff,i was in and out as they promised,and they kept me informed on what they were doing, I had no surprises

2nd car leased

Your service was very professional & Jason Bono was exceptionally pleasant to work with. Everyone was friendly & intelligently explained what we needed answered.

Great Staff

I like the knowledgeable/friendly staff. The folks in the Quick Lane always take good care of me. Thanks for looking out for me.

Unforgettable pleasant experience

The moment I entered I felt comfortable and welcomed. I will definitely be buying future vehicles from thrre! I loved every second of it!

Professional Dealer with direct factory contact.

It is kind of like the Tv. Program Cheers. Everyone knows your name. Where do you find such special people all in one location.

Great People and service

Perla, Julio, and Lupe the technician are the best. You have great people. I am not adding anything else to this survey. Now I am at 20 words, hope you are happy.

Great service

The excellent and courteous customer service and thorough work have been consistent from visit to visit. I heartily recommend Al Piemonte!

AP Ford The best Dealer in IL

I first went to AP Ford after having many problems with other ford dealers and other local places to see if I could buy a van for work. When I arrived I was sent to a Dave Glaser who thank god knew what he was doing, was very nice and helpful. I spent the entire day with Dave and I enjoyed the hell out of it. I also went home that day with my brand new transit. For me this was a god send because I have had nothing but bad luck with dealers, mechanics and car troubles. He took very good care of me and I have since then went back a got my second van from them. If he ever leaves this place I'm guessing I am going to have to go out of state for my future car deals. THANKS DAVE..............

Bedt in Il.

I believe this location ap ford in meleose park has the best sale guy Dave Glaser. He is the absolute best. He cares who gets what and works out the best deals ever.

Lease of explorer

Sales department asked what I was looking for and delivered. From test drive to demonstrate ford product . Very knowledgeable and answered all my questions.

Quality place for my vehicle service

Timely response for an oil change and service checks. I appreciate the quality and service provided. I will use them again. Thank you.

A new escape

Found the car I wanted at a fair price. While getting the instruction on all the sync features the rep could not sync my phone contacts. And no one at the dealership knew how to set the transmitter to open only one door when the door handle is touched. All four doors open at once, which is a safety issue. Other cars offer this feature, friends Nissan and Lexus open only one door. So I am on my own searching for someone who knows how to reset the transmitter.

One Happy Customer

I found the salesman was very helpful and knowledgeable. I took him how much I could afford and how much I could put down has a down payment. I have told my friends and family about my wonderful salesman and I also gave a friend his business card.

Smooth lease

My visit to Al Piemonte Ford was already based on a referral from a family member who has purchased vehicles at Al Piemonte so I was off to a great start. Made contact with Todd in managent and explained to him what I was looking for. His recommendations were on point. Then enter Mort in sales and his knowledge of the Ford product is outstanding. He explained and demonstrated what my Explored XLT had to offer. Mark in finance gave a detailed overview of what my contract consisted of. I also asked about having window tinting and John took care of this for me with ease and it was done. This Al Piemonte team is outstanding. Thanks much gentlemen.

great service

Honesty and preparedness in a timely fashion, along with a friendly demeanor means I,ll come back. Don't be surprised at the quality of repair made to your vehicle.

SERVICE PERFORMED IN A TIMELY MATTER

AS USUAL MY VISIT WAS DONE IN A TIMLY MATTER WITH MY BEIN TOLD WHAT THEY WHERE GOING TO DO AND WHAT WILL BE NEEDED IN THE FUTURE SERVICE

Great service and very caring people

everyone is very nice and goes the extra step to help you.They don't try to upsell you and care about the customer first.

GREAT SERVICE

OMG David glasser is THE absolute best. He made me feel welcomed and like he cared about what I wanted. He made sure he worked hard on getting me into a vehicle and not making buying my first car a nightmare.. Thank you so much for employing have such a wonderful person.

Great experience awesome customer service

Experience was absolutely wonderful, my sales person was very knowledgeable and nice. Thank you for all your help...I love my car...

Quality service and quality people

attention to detail and the communication the staff practices with the customer. reasonable prices and good food at the cafe.

Sales Team

The buying process was quick and easy. I have had my car now for 2 weeks and 2 days and zero complaints so far. I had an idea of the car I wanted and the sales team at Al Piemonte Ford did everything they could to make sure that I walked out of there with the car Wanted. The price was simple what I saw online was it, there was no haggle in the price at all, just plain and simple this is the price $14,000 for your 2014 Focus. They also provided me with a full and detailed history of the cars past, and no temp. plates either I was able to walk out with permanent plates on my new car. Overall it was a grate experience and I will be buying my next Ford from them again.

great service

A combination of excellent service,great price make this outstanding experience for the consumer. In addition they top of fluids and check wheel alignment and indicate future repairs that will be needed

Great Dealership

Been going to this dealership for years . Everyone is always friendly and informative of any repairs or services that your vehicle may need .

ball rolling team

once we agreed on price and car seemed like a family of people kept the ball rolling so wait time to drive off the lot time was min. some of the people andrea rj ken mike s kieley that's only the names I can remember

Easy Vehicle Service

The waiting area was comfortable and the service writers were polite and explained what was to be done and recommended what further services were available without a hard sell

TIMELY SERVICE

HOW LITTLE TIME IT TOOK TO PROVIDE THE REQUIRED SERVICE. KNOWLEDGE AND WILLINGNESS TO PROVIDE SERVICE INFORMATION FROM SERVICE STAFF.

Friendly service

They supplied good service and kind people, will be back in the future for auto needs, thanks. Speak with Perla when you visit.

2016 Ford Transit

We had hard time finding a dealership that had a 2016 Transit Passenger van. Most of the Ford dealerships did not want to find us a van if it was not on their lot. Some of them said they would look but never called back. Al Piemonte looked and found a van at another dealership out of state and delivered it to us with no issues. Dave Glaser was a great salesman to work with!

Outstanding service -- The Al Piemonte is Great

I recently bought a Mustang from this Dealer. I dealt with Jason Bono and i have got to say it was the best experience i have ever had. He went out of his way to make sure my wife and i got the car we really wanted. He was very, very professional and not at all pushy. I would highly recommend this dealer to anyone looking for a car. The management and finance professionals are also great to deal with.

May 2nd oil change

It's always a great experience as the staff takes care of my vehicle. And, they catch things and make recommendation to ensure that my vehicle continues to operate.

For 13yrs this is where I get my oil changes

The new waiting room in the quick lane area is so comfortable. When your vehicle is done they get you out quickly.

Superb Customer Service

All of the employees are warm inviting and professional. They make you feel ike family. They make sure that all your needs in maintaining your vehicle are met and the all around customer service is superb.

Great. Hassle free in and out quick

Tony went out of his way to help my husband and I get a car. I will definitely go back when I need a new one. Highly recommend Al Piemonte ford to all my friends. If you think your credit isn't the best go talk to them.

Customer service varied by person you delath with

We were told to come in first come first serve on Saturday morning, they did not take appointments. We came and then were told they would not work on the car until Monday. We left the car as it would be inconvenient to come all the way back on a Monday since my husband and I both work. Then received a call back that they could service it that same day anyway. We were happy to get the work done the same day

Great Customer Service & Knowledgeable Service

My mechanic and service advisor, Lou are always great to work with. Very friendly and professional. I have known Lou for over 10 years. They both keep my 2002 Ford Explorer with over 170K miles running great! That's the main reason I keep coming back for service.

Prompt efficient service

Prompt and courteous service. WiFi available. Pleasant waiting area. Kept me informed of what cost would be. Loved the gentleman who worked with me.

Always great service.

Customer service is awesome! The lady whom always helps me is always GREAT! Dina is her name if i'm not mistaken. (drives a white ford fusion)

Great Staff

That the staff is friendly and they take the time to get to know you. They're good at explaining your repairs to you and helping you to make the right decision.

excellent customer service pre- and after-service

The option to leave the car overnight was very convenient. Friendly service. High cost of repairs compared to competition. will only do Ford-required service there.

A Dealership you can trust

Great service and help with financing. See Dave Glaser! He found me a great little car that is perfect for me and payments within my budget.

No complaints

They were really nice and understanding about my situation and worked with me to get me into the car I wanted. I knew what I wanted before I walked in the door (made it easy for Matt, I'm sure) and most of the time I spent at the dealer was filing out paperwork and cleaning out my old car, which they took in as a trade. Super easy and fast processing. My dad and Matt even had a conversation in Polish for a few minutes, which was pretty cool.

Great Price for Terrific Service

They were friendly fast and had my car done quicker then they said, for the price you cant go wrong, its not Jiffy Lube .....you know your car is in good hands. I just wish I had bought my car at Al Piemonte...shame on me. I wont make that same mistake on my next car.

Fast, courteous service

I used the Fast Lane service and was taken in immediately. The service rep was friendly, courteous and provided great communications on what would be done.

Great Service

Professional, knowledgeable, friendly and very helpful people. It's always a pleasure to go to Al Piemonte Ford - to buy a car or to get service - you are always treated as their number 1 priority. Thanks to all at Al Piemonte.

Great mechanic

Lupe is certainly a terrific mechanic. He has kept our 2001 Expedition and 2005 Explorer running in "tip top" condition. Walter is a pleasure to be with when he drives me home. The service advisors are tops as well. They always recognize me by name when I bring our vehicles in for service.

AL PIEMONTE IS THE BEST

HENRY REYES HAD LISTEN TO EVERYTHING ABOUT THE KIND OF CAR OR TRUCK THAT I WAS LOOKING FOR AND THEN HE SHOWED ME AROUND THE LOT. HE SHOWED ME VEHICLES IN MY PRICE RANGE. HE WAS ON THE BALL AND STRAIGHT FOREWORD . HE DID NOT WASTE ANYTIME PLAYING GAMES HE GOT THE SALE DONE. AND ALL THE REST OF THE EMPLOYEES THAT HELPED HENRY MAKE THE SALE HAPPEN WAS VERY PROFESSIONAL. THANK YOU TO ALL OF THE AL PIEMONTE STAFF.

great team work

The original sales person I was to meet with was running late due to weather. Another sales person substituted , but in the end they both work as a team to help me

The salesman and everybody at the dealership was fine and di

Then and everybody at the dealership was really Pleasant and did a great job and I will come refer anybody to the dealership and I will go next time to buy another car from them Al Piemonte Ford it is a great dealership and I had a pleasant time is it in there and buy my new car from there thank you very much

Michael

Our salesman was excellent. Moses went out of his way to see that we were satisfied. I would recommend anyone I know to go to al Piemonte ford.

No appointment needed and great service

I like the fact that i didn't have to make an appointment. Everybody was friendly and the service was fast.

Extremely professionals

I truly appreciated the professionalism that Mr. Matthew Pezzuto exhibited in finding/selling me a beautiful, high quality Ford F-150. Al Piemonte Ford is a class act and so is Mr. Pezzuto Again, thank you very much.

Stayed within my budget

Upon arrival at this dealership, my family and I were greeted with kindness by everyone we walked pass. My salesperson was Andre Collier. He asked what was I looking for, car/suv and how much I wanted to spend for a vehicle. I gave him the amount and I was truly amazed when he told me he could sale me an 2008 Nissan Altima!!! I purchased the car in cash and picked it up Monday afternoon. The car was sparkling like brand new?? It was cleaned up very nicely. I was so happy. I drove off and a mgr(Michael) called 30minutes later and asked how was the car driving? and if I had questions or concerns,don't hesitate to call. I was relieved to hear that. Later, that day I experienced trouble with my back windows going up. I called Andre back and was told to bring it in the next day. I took it in for service (free) and the switch was replaced. This car is BEAUTIFUL and most of all Reliable. I would refer this dealership to all, 3ppl referred me. I'm glad I stopped at Alpiemonte Ford in Melrose Park first. EVERYONE WAS GREAT!! Sales, mgmt, finance, cashiers, repairs dept. Thanks for a wonderful car buying experience

Service was excellent.

My experience with the sales man Hank Reyes in not be pushing and making sure all my question were answer was excellent.

Never had a bad experience

I trust the staff at Al Piemonte. They go out of their way to make things right. And I am confident in the service that I get when I take my car there.

Great Service

Customer Service, pursuit of customer satisfaction, patience of the staff was excellent. I would recommend a friend or family member to shop for their next car at Al Piemonte Ford

Thanks Matt !

Matt was great ! He listened to our needs and worked to get us into a great vehicle. He took the time to explain and show us all the features of the new car we purchased. We are customers of Al Piemonte for many years, and great folks like Matt are the reason we keep going back!

New Ford Transit Connect Titanium owner!

Francisco Mercado was top notch! Very professional for a young guy. Attended to my needs and concerns throughout the whole sale process. Very happy owner of a 2015 Transit connect!

quick and smooth transaction

I came in to purchase a new box truck for my business. I told Jim the salesman that I needed to be in and out of there quickly. He expedited the process and I was out the door in 30 mins. This was the 2nd vehicle I have purchased there in less than a year. Great experience both times.

Matt S. was great

Matt was very easy to work with. He laid out all our options and gave us time to discuss with each other so that we could make a good choice for us.

great service

The accurate assessment of the problem and timely repairs. The service person was knowledgeable and very customer service oriented. The facility was under construction.

Great service

quick and professional. Friendly facilities clean . The workers were cordial. I would highly recommend Al Piemonte Ford to my friends and relatives. overall a most enjoyable experience.

Great Service with a friendly Staff

I really appreciate the kindness and care that every person provides at Al Piemonte Ford and especially John Gomez, who always makes you feel like family whenever you visit. This is one of many reasons I return to AL Piemonte to purchase another vehicle and I absolutely tell my friends to visit. He's a keeper.

Matt S made my car buying experience a piece of cake!!!

As a woman who is new to car buying, I was very cautious before making a large purchase. With the advice from my male friends, I was sure to do some research online before I entered a dealership. After hours and hours of reading about APR's, vehicle performance, and rebates, I was beat. Here I am this confused girl, who doesn't want to get taken advantage of by a salesman. I decided to give car shopping a chance (and not online) and went to Al Piemonte Ford where I met the kindest, honest, caring, patient, salesperson, Matt Szajewski, and boy am I glad I did. To keep things short and simple, my car buying experience was easy as 1-2-3! Matt took the time to take me on a test drive in the cars I was considering, and on each ride he showed me every feature. He made it easy for me to decide which car I like best, without putting any pressure on me. He gave me a price which was very fair, and didnt treat me like the blonde that walked into the dealership. After my car buying experience, our relationship didn't end. He still takes the time and initiative to check in from to time, or answers my numerous calls and helps with my questions/problems. To anyone going to Al Piemonte Ford, and not just ladies, I HIGHLY recommend you see Matt Szajewski for your car buying needs!

Sales Service

I really liked sales person Karol he was very nice and proffessional. Was not pushy at all but very knowlegable about the car that we were interested in.

needy

Prompt professional service, people are polite and don't try to sell you services you don't need. They also tell you what you do need

Great space

I had a good experience , but the price for oil change in my diesel pickup truck a little to high .

Oil change

The staff is very knowledgeable and courteous. I went later in the early evening and I hardly had a wait time.

New and happy customer!

They were courteous and quick. I was in and out in about an hour for my "the works" oil change.

great service and very clean dealer

the service was very good the sales man are very polite and helpful

dealer was great // Ford Motor Co. not so great

It took three weeks short of a full YEAR to deliver my truck. the dealer did all they could do. I just thought Ford could have given me a few accessories for waiting so long

GREAT SERVICE,EXCELLENT TEAM!!

The service and team have been EXCELLENT, I would recommend this service team to all looking for a pleasant and professional experience. Service is very important to me and family.

Great customer service

The service department 2 Hispanic female workers have always been very knowledgeable and are always on top of things.... Great customer service

Great staff!

Very friendly and knowledgable staff. They made sure to talk to me and even showed me what was wrong before starting to fix my car.

Al. Piemonte Ford- Melrose Park, Customer Service-

.Key lock missing at time of car purchase. Called Sales Mgr and explained problem Satisfactorily responded and resolved the problem (replaced locks with new key lock) in a timely manner,

Great service!

The mechanic appeared to be sincere. He gave me options and possible problems he could incur without pressuring me to act immediately.

Accommodating

After the techs found the issue, they had to wait on a part and they went beyond to assemble the car back together so that we could have our car over the weekend.

Quarterly maintanence checkup

Pleasant customer representatives, quick, quick lane service. Everything that I had questions on were detailed and inspected. Clean & quiet waiting room with a TV (smile). I was able to beat the rush hour traffic.

Great place to buy a car. Would return again.

Initially we had some issues that needed to be cleared up. Things we didn't understand. Thanks to John Gomez he was able to put our minds at rest. Other than that we have always been taken care of and would not hesitate to come back.

No pressure car buying

Our salesman, Matt S was wonderful. We gave him our criteria and budget, and he delivered. Everyone from Matt, the finance dept., other associates were very friendly, polite and courteous.

excellant service

The ease of doing business, made an appoint arrived and they were ready for me. I wasn't delayed at the door drove in and away they went.

Good, Clean Facility

Very Good, helpful Staff that recommended necessary work and showed areas which were on the watch list for future repairs/replacement.

Pleasurable Experience

Cen and Jason met my needs for a vehicle within a price range. No haggling or run around. The service was very quick and personable.

My experience with Al Piemonte Ford

My sales person was very respectable and helpful. Mr. Holbert help me in choosing the vehicle I liked. This is the first time I ever bought a Ford vehicle. My daughter advised me to try Ford and she was right. Thank you so much.

Wonderful Bert Wiemann!

We haven't bought a new car in a long time. We came in ready to buy another used car until Dave Glazer showed us the price difference between a 2015 and 16. It was a no hassle very easy and pleasant experience dealing with everyone there.

Great Service, clean facilities

Perla, was awesome she kept me in the loop of what's going on with my vehicle and also offered a Rent-A-Car

Purchase of Ford Explorer

Just had an excellent experience at this dealership. Excellent customer service.

Helpful in buying a new car.

The person who helped me, Esteban was very kind, organized, and very helpful. They helped me find what I was needing at a timely fashion with low prices. He showed us around the lot displaying any car that might interest us. They were overall very kind and helpful until I left the lot with my brand new car.

first time leasing a car

great salesman matt , takes time to explain ever thing before and after the signing of the lease

Best car shopping experience ever!

We had our vehicle totaled by a brief encounter with a deer coming home from Texas. The insurance took a while to decide whether or not to total it. Once it was written off we started our shopping of our retirement vehicle. Now we had to narrowed our choice down. Checked out the internet, TrueCar and (3) different car manufacturers. We decided on the Ford Explorer. I have always hated car shopping!Matt at Al Piemonte made it a real pleasure. No pressure, no rushing to make our decision and he made us totally at ease and made sure we saw the vehicle in the colors that we were thinking about. He went over the basic car and the upgrade in the XLT just in case we wanted added features. We decided on the basic since it had more upgrades on it than our original vehicle. The price we finally agreed upon was a great deal and better than what TrueCar was showing. Although we have just purchased the vehicle and only driven it on the test drive and the way home, not out today because of the heavy snow fall, we can't wait to take her on the road.

They take great care of you!

I needed a new car and the dealership did great things out of an unfortunate incident. Service went above and beyond and made sure things were right. This is the second car I purchased from them and I will be back when I need my next car.

Great Experience

I was very nervous when I went to trade in my car because I have not had good experiences in the past. This was the first time I felt like a dealer listened to what I wanted and answered all my questions nicely. They totally made me feel at ease and did not pressure me to buy something I did not want. The whole team was amazing from beginning to end, especially Jason.

First 2015 Vehicle Purchase

When we walked into AL Piemonte Ford, we already new the vehicle that we wanted and with confidence and faith. We worked with Andrea who diligently fought for us to come out of the dealer with just what we desired. We would like to thank you for your excellent service and dedication in satisfying your customers. We hope to send continuous business to you. Sincerely,Shatoya House/ The Jackson Family

Excellent service!

Very very happy with my new ford fusion! all thanks to LANELL J GRAY! I WOULD DEFIANTLY RECOMEND EVERYONE I KNOW TO AL PIEMONTE FORD.

Great Service

The Sales Manager John Gomez is an absolute professional and extremely helpful. The 2 gentlemen that helped me out at service were also very approachable and nice.

Great Service

The attention from service was terrific! They are the best. The work was done correctly and in less time than expected. We enjoyed delicious, home-cooked food in Al's Cafe. TV, magazines, and a view of the patio made the time go by quickly. Everyone was so helpful and courteous. Overall, a great experience.

Very Quick & Professional Repairs

I came in for a recall and was greeted immediately by the young lady in service. She writed the repair up and told me it would possibly be 1 hour to complete the recall. I went and looked at new/used vehicle's on the lot and in about 20-30 minutes they were calling my name that my vehicle was ready. They were very quick and professional.

GREAT SERVICE

FRIENDLY PEOPLE EXCELLENT SERVICE GREAT PRICE FAST ATTENTION CLEAN ENVIROMENT GREAT FACILITIES EXCELLENT CARS WARRANTY THANKS FOR YOUR SERVICE IT WAS GREAT

Great place to buy a car, nice waiting area w/food

The sales rep was helpful in getting me a car that I needed. I also can say the payments are comfortable.

Spectacular Experience

I could not of asked for a better "team" to help me through my first *new* car buying experience. I walked into something so foreign to me and walked out feeling great. Thank you to CT, Mark, & Marco for EVERYTHING!

Fast, thorough, and easy

The staff at Al Piemonte Ford were fantastic! I was a bit anxious about going through the car buying process on my own, however, my sales person Hank made it so hassle free. He got me into a great car, actually better than expected, and at a reasonable rate. Everyone in the dealership was very professional and helpful. I would definitely recommend Al Piemonte to anyone looking to purchase a Ford.

Great Staff and Service

The staff at Al Piemonte Ford were fantastic! I was a bit anxious about going through the car buying process on my own, however, my sales person Hank made it so hassle free. He got me into a great car, actually better than expected, and at a reasonable rate. Everyone in the dealership was very professional and helpful. I would definitely recommend Al Piemonte to anyone looking to purchase a Ford.

"0" Stars This review site must be open to bribes!!!!!

0 STARS DO NOT GO TO AL PIEMONTE FORD!!!There are many reasons why Al Piemonte does not have as good as ratings as other Ford Dealers.After waiting several years to buy a Ford Taurus. I am disappointed with my experience with this dealer. To make things clear as Chuck (some manager) doesnt want to hear any whining, he just wants short details and rushes you off the phone. Chuck tells me to hurry up with my issue as he has a customer in front of him, they why did you pick the phone when your busy!!! They got the wrong guy handling a customer service call, manager or not.DO NOT TAKE OWNERSHIP OF A USED OR NEW CAR UNTIL ALL ISSUES ARE FIXED, YOULL BE SORRY IF YOU DO.I test drove a used 2015 Taurus. I made mention to Lanell that there was something wrong with the tires or brakes. He told me they would fix anything that is wrong. (Get it in writing or dont buy the car). Well turns out the tires are crap at 23,000 miles (GoodYear Eagle RSA). I reasearched these tires on the internet, quite a few complaints. Any Taurus buyers, ask for the Michelin tires. Al Piemonte says too bad its my problem. At a minimum it will cost me $1200.00 to purchase and install new tires, over $1600.00 at Al Piemonte.DO NOT BELIEVE THEM WHEN THEY SAY WELL FIX THAT, GET IT IN WRITING. LANELL GRAY YOU ARE A LIAR! I KNOW YOU WONT LOSE ANY SLEEP OVER THE TRUTH.DO NOT BUY A VEHICLE NEAR CLOSING HOURS, YOU WILL BE RUSHED THROUGH AND MISS FULLY READING YOUR BILL OF SALE AND CREDIT RATE.My wife and I know we were promised a 4.19% rate and found out it was changed to 4.99%.They added $600.00 for GAP insurance and never asked me if my own insurance covers that. That was a nice profit for them.I was told this was a 72 month loan only to find out it was 75 months on my contract. Dont trust anyone. You think they wouldnt do this but they do. I informed Lanell about this and all I get is a sorry and some floor mats, Oh excuse me, Lanell loved to say theyre $160.00. To a sucker that is willing to pay that. Get some WeatherTechs.I recommend you go to a smaller dealer there are a few with a 5.0 or close rating. In Chicagos North side, they are opening a new Fox Ford Dealer. Their South side dealer has almost 5.0 rating, So does Joe Rizza in Riverside!!!Al piemonte Ford is a large dealer, therefore they are too busy to take care of every problem. They may sell a lot, but they lost this customer I have two issues to take to their service dept., not anymore. I am going to a place with 5.0 stars. Al Piemonte does not rate 5.0 stars on any review site. That says it all!!!

Great Car Buying Experience!

We had a appointment to look at a specific Ford Edge and our Sales person Miguel promptly pulled the car up for us to test drive! He had our trade in appraised while we were on test drive. The car buying process was very smooth and he was very attentive to our specific requests. Usually car buying is very stressful but this experience was straight forward and quick. We drove off with our new car and are very pleased with the entire experience! I would recommend buying a car here to any of my friends and family. This was the first dealer we went to that Sales didn't pounce on us and that was greatly appreciated! Thank you!

Horrible Salesmanship

It's not often I find myself wasting this much time, and I'm not only referring to sum of 5 hours of drive time my girlfriend and I spent to look at a vehicle at this dealership. I'm referring to going out of my way to write a negative review online only in hopes to help someone avoid this horrific place. After an entire week of e-mail and phone conversations going over the vehicle and anything that was possibly and obviously wrong with it - and I was very specific in my communications asking for any visible damage. And so a decision was made to spend 5 hours on the road to check it out in person - Upon immediate inspection of the vehicle, the front end had clearly been hit at some point, it was bowing out from the body and there was a large dent/scratch in the fender. After considering the amount of time already wasted to see it in person, a test drive was still in order. The overwhelming smells of oil and coolant welcomed us as soon as we left the lot. The first thing I wanted to do was get the it up to highway speed and see if it would fall apart. The salesmen then once again misdirected us around the block and back to the dealership. After returning the dealership, the mechanics wanted to inspect the check engine light that was lit (another perk I guess?). In the shop it seemed as if they had pulled multiple codes, clearing one after another, and all surrounding the vehicle in complete confusion. If you are looking for a horrific sales story and investing in a vehicle that is broken before you buy it.. maybe this is the spot for you!

Went above and beyond to make sure I was taken care of!

My experience at al Piemonte ford met any expectations I ever had for buying a car and more. They really went out of their way to make me feel like a valued customer. Every single staff member was courteous and friendly. I enjoyed my salesman Jim, he was a great guy who really helped me out. I appreciate everything everyone did for me at Al Piemonte ford and recommend anyone buying a car to go see the guys over there!

Awesome, professional, caring and funny.

I would definitely recommend everyone. Al Piemonte Ford has an Awesome team who care about their customers, I am one to say hey cared! I am so lucky to have had a Sales Consultant who went above and beyond to help me get very decent auto. Thank you so so much Tony!!

Excellent

I have a very very good service and help the personal of this dealer is very good Thank you so much for all you hard work

Excellent

Great customer service! Matt really took the time to get me what I wanted and I was not an easy customer to deal with. He's great !

Great Experience Buying a used Car.

You know the horror stories of buying used cars from dealers. I generally buy new. However this time I wanted my dream car a Mustang Convertible. Giovanni the salesperson was great over a two day period with the help of a co-worker the deal was done in two days. I drove the car home in the evening and woke to a hole in the cars apron and scratched paint on the front of the bumper. I thought I had missed the damage the night before. I called the dealership they said bring it in and showed me that indeed the car was damaged in my possession. I could not believe it. However even though it was not their fault they fixed the vehicle and did not charge me for their labor and time. Being a teacher I know what is like to go above and beyond to help people. This was one of those instances. I highly recommend going to Al Piemonte Ford. I know I will return when I get my next Mustang in the years to come.

THE BEST EXPERIENCE EVER

I really enjoyed the service I got from George. It was different from what Ive experienced in the past. I went to 6 different dealerships and no one provided the same service like George did. I recommend this dealership because everyone there was attentive to my needs and were able to help with whatever I needed. I loved the experience and I will refer all of my family and friends.

Politicians and Salesmen

For my entire life I have never trusted anything said by politicians or car salesmen. After my recent experience at Al Piemonte Ford and Sales Consultant C.T.; I can now cross Salesmen off the list. No fast=talking, pushy Sales Consultants here. I would recommend Al Piemonte to anyone looking to buy a new/used car. I'm sure you'll find this to be the best car experience you've ever had.

Me and my wife had excellent service rendered by Nelson Gord

Me and my wife purchased a 2015 Ford Fusion on Tuesday the 7th. I spoke with Nelson Gord and told him exactly what me and my wife where looking for and he found the car on the lot and we set up appointment to meet with him. Thanks Nelson for your excellent service.

BEST NEW CAR BUYING EXPERIENCE EVER!!!!!!!!!!

The purchase of my 2015 FORD ESCAPE was the best car buying experience ever,no "high pressure sales" tactics.Lanell had a salesman David Glaser take care of me and my wife with our sale.David was a great salesman, provided excellent customer service from start to finish going over all my new car details with a" fine tooth comb" very professional.The whole deal was excellent ,no back and forth haggling like most dread when buying a car from most dealers.Al Piemonte Ford is the dealer to go to if you are looking for a new vehicle. I found my car in another state at a better price with the same equipment as Al Piemonte Ford had. David ,Lanell and Sam matched the price and gave me more for my trade, an all around "sweet" deal for us as the customer.The whole process took about 4 hours over a 2 day period there was never any " pressure" to buy. Thank you all for your excellent customer service.

Friendly employees

I arrived at 12pm to purchase a new 2015 Escape. I expected it to be a quick and fast process, I meet Lanell who was very friendly. I did mention to Lanell I had been communicating with Jason online about some 2015 escapes. Unfortunately Jason was unavailable at the time. So Lanell had a salesman David take care of me I mentioned to Lanell I needed to be in and out as soon as possible it was my only day off of work and I had errons to run. David was a great salesman but all the personal stories were a bit much. After an hour of hearing his stories my daughter was hungry so I mentioned to David that I needed to go by my daughter some food she was hungry and I wasn't sure how much longer David would be. So David offered to drive us to McDonald's on the way David almost gets into an accident thank god it was not busy or rush hour because after David hit the brakes we ended up in half of the intersection when the light was green for the on coming traffic. When we get back to al Piemonte ford I was ready to go my daughter was scared from the incident and she was upset I did not even get to test drive my new car before purchasing the Escape my heart was still beating so fast from the incident earlier that I did not want to get in the escape and test drive it with David. Mark in financing was awesome mark had me in and out of financing in 5 minutes that was the quickest process in my whole experience at Al Piemonte ford. David is a great salesman with the exception of all his stories and almost getting into a car accident on our way to McDonald's. I arrived at 12pm and ended up leaving at 4:20pm David you are a very nice person but you need to cut the conversations short to be honest I almost walked out because I was getting annoyed with all the stories......

Appreciated the great customer service provided.!!!

Al Piemonte Ford provided excellent customer service. This was a smooth transaction, on day 2 they had all the paper work and car ready for delivery. Everyone was friendly and hands on when needed. Walked in looking for a used car but after meeting with Sales-David it led to a brand new 2015 Ford Focus. Thank You

I truly appreciated my second purchase!!!

My Salemen actually seemed like a friend. Walking, looking for just what I wanted!:HE FOUND IT! Secondly Mark, Finance Dept, told me two years ago, "If I can help you again, please come back." So, I remembered his very words, and I'm PROUD to say, I just purchased my SECOND purchase from your Dealership! Courteous, helpful, straight talk!!! Thanks again to Mark, Finance & Mike, Salesman! Class act! 100%!! Linda Richardson. I L?VE FORD! #ForLife! ?

Excellent Experience

Al Piemonte Ford was easily the greatest car dealership experience I have had. Salesman C.T. and Sales Manager Lanell delivered a wonderful experience that led to the sale of my brand new 2015 Ford Focus SE. Wonderful car that gives me the same feeling as the first time I sat in it at the lot. I will always be a Al Piemonte Ford customer.

Car Purchase

This was the most painless and smoothest car buying experience I have ever had. The people are friendly and willing to work around your circumstance.

George is the Best!

I was in need of a car because my 96' Ford Contour needed work costing more than the value of itself. I began the search looking online and other dealerships. After a terrible experience at a dealership near my house, I decided to check out AL Piemonte Ford (A family friend recommended it). From the moment my Mom and I drove up, we were taken care of by George Nano. George checked my credit and budget first, instead of showing me cars out of my range. Not only did I have great service, I was able to get a car better than what I imaged I could get for my budget. I did not feel pressured to make any decisions on the spot. I felt comfortable and as if my decisions were valued. The process of buying a car is not very fast, however, George was constantly making steps to keep the process moving! We were in an out of there in no time! I am VERY pleased with my car shopping experience with George and Al Piemonte, I definitely recommend avoiding the other dealerships and startand end with Al Piemonte, Ask for George! :)

The best sales man on the planet

I promise you, this is no hipe. The person did exacatly what he said. I never had an honest sale person, or should I say a car sale person in my life. This guy is honest, I kid you not! He did exactly as he promise. His name is Leneal, at Al piemont in Melrose Park. A matter of fact the whole place was great. If I were you, and looking for a car. I would only buy a car from Al Piemonte, in Melrose Park, il.They are the real deal. I am so happy with my vehicle. Thank you Al Piemonte, and the sale men Leneal & Jason. God Bless you. A greatful customer.

Buying a car sucks........unless!!

First off I'm not a "planted" reviewer. I'm a real customer that DID purchase a car from Al Piemonte Ford. Very sorry to hear Al has left us!! Al Piemonte has been left in very good hands. No hassle buying my car at all. If they have wiggle room to give you a deal they will. Yes their May be some things to work out as you talk with them and fine tune your deal but I found that they were fare and willing to talk about anything they could possibly do to make me happy. Meeting in the middle and slightly leaning in your favor is what they want. Everyone has to make money to survive but repeat customers is the name of the game and these guys did what it took to earn that. They have the biggest inventory that you will find and if that's not a good enough reason to at least go their and see what's up then good luck. One stop shopping at Al Piemonte for sure. Ask for Lanell Grey. MGR.

used car sales

Tom Jahn is a great service director takes care of his customers. So when ever I have an issue he told me to come see him and he will take care of it. Thanks Tom

bought almost sight unseen

On April 28th my 2001 Ford F-150 decided - as the Sioux warriors used to say - that it was a good day to die.I am self employed and no truck = no money. I searched for 3 days. On-line, around town (LaPorte, IN. ) etc. with no luck. One dealership - in Plymouth, In. had a truck I was interested in, but between the time I called to tell them I was coming to look and the time I got there - about 1 1/2 hours drive time- they had put on a 5 inch lift kit and big old mud tires. I'm 70 -no deal there. Now to APFord. Saw this beautiful F150 on-line. Got contacted that night by Lanell Gray. Played I'm in Indiana and you are in Illinois phone tag for a day. Lanell caught me Friday the 1st. Offered to drive it and give a personal check. VERY honest - truck had a smoker as the first owner. I couldn't get over there until Monday May 4th. My wife and I walked in to a beautiful dealership. Three different people offered to help us track down Lanell - very busy guy. Busy for a reason - absolutely the easiest , most open, stereotype breaking, salesman you will ever meet. Love this guy. Long story short - bought the truck. Everyone - from Lanell, to Vann, to finance, to the receptionist were exactly what I would expect from a quality dealership. I almost forgot Jason - the tech who came out, synched my phone , and explained the whole system to a VERY non-tech guy. Great Job everyone. Thank you!

return customer

No more needs to be said.I am a return customer!I buy American!!!I would refer this dealership to family and friends.I wouldnt come back if I had a bad expeirience to begin with.

good sale men

Mr.Nano, is one of the best sale men, I ever encounter. He is a natural. I would come back to him.. good guy good

Best Ever Experience

I had the best experience with George Nano. If you want to talk about people who really care and listen to you this is the place to go. They will go out of the way to make sure you are totally satisfied and give you the best deal. Would recommend Al Piemonte Ford to anyone and everyone.Thanks again George I love my new Escape. Joanie

Great Experience

I had a great experience, and love my new Edge, David Glasier was very personable, and he made it a great experience. Would go back to him again without hesitation!

Above and Beyond Service

George did a lot of leg work to accommodate us and be able to get us a great deal. We were able to drive out on a new great car we can afford.

From service center to new truck

Walked in there getting my 2012 fusion tail light fixed with a simple oil change and tire rotation and walked out with 2014 F150... I love the new truck and it was a excellent experience. Bought my first new car from Al Piemonte and now I bought my first new truck. Excellent customer service and didn't feel pressure at all. Jay really helped me find the truck I wanted. I will only shop at Al Piemonte Ford. Keep up the good work!

love it.

We love Al Piemonte ford and will be a long time customer. I met Estevian and he was great salesmen and very patient. He took the time to help.

Al Piemonte Ford's Excellent Customer Service