Al Packer's White Marsh Ford

Best prices and service

Easily the best car buy Big experience I've had. Richard Mlynski gave me the best price and made everything straight forward. I was in and out in 2 hours with my new truck. If you're in the market for a new Ford, go see Richard and you won't be disappointed.

Service work

Paul was terrific from strat to finish and had my server worl performed in record time.The whole team at Al Packer is professional and great to work with.I highly recommend Al Packer Ford for all your automotive needs.

No problems

My car was ready when it was promised, the invoice cost less than estimate, car was washed and charged (Ford C-Max Energi Electric Plug In Vehicle). They were not able to fix the re-call notice because the parts are on back order.

Awesome people, awesome dealership

Was just looking at trucks with no intention to buy for at least a couple of months but our sales associate Bernadette Pinder was very pleasant and patient. she showed us all the trucks on the lot. We had an interest of a truck that wasn't at their dealership. After working the numbers the price was lower at Alpacker than what we looked at from the other dealership and jumped on the offer. The process was easy and simple and Bernadette Pinder made all the difference! Thanks again

First time service for my wifes new Mustang

My wife took her mustang in for service and was greeted with a smile by the friendly Ford service writers. Tony got her set up for the oil change and my wife enjoyed the comfort of the waiting area. Great job Al Packer.

Purchase of 2016 Ford Flex

Richard Mlynski was my sales person and he was a joy to work with and very knowledgeable on the Ford Flex which I was impressed. Al Packer Ford White Marsh has a wonderful team, very nice people from the minute you walk in the door and during the entire process. When you walk out the door you know for sure you made a great choice. This also includes the awesome service department. I have been coming to Al Packer for many, many years and will continue.

Service for transmission issues

As always on the few instances when my car needs servicing; aside from regular maintenance, I take my car to Al Packer. They are beyond great. Antonio McDowell, was excellent. As I explained the problem; in my own automotive jargon, with his assistance and patience the problem was identified set up to be corrected. I knew if I was not satisfied, or felt the problem had not been corrected to my satisfaction it would be given an second look and fully explained, modified if necessary, which is what occurred in this situation. I do not even think of taking my vehicle elsewhere.

Service Visit

I was totally pleased with my recent service visit at Al Packer Ford White Marsh. I was in and out within a reasonable amount of time and my service advisor Antonio McDowell was very courteous and knowledgeable and took the time to physically show me future repair needs. My vehicle has received all of its service needs at Al Packer and I will continue to use them for any future needs - I'm a satisfied customer -T Walker

Moms new car

Mr. Ray sold my mom a new car it was amazing how he Identified every detail and he left nothing out I would recommend him to anyone buying a car and I when I'm old enough I will buy my first car from him he was respectful and had listend to every thing my mom had to say and answered every question Mr. Ray is an out standing person and a amazing car sales men. again I will be back in two years to get my first car I want him to sell it to me Mr. Ray outstanding job

Great car buying experience they made it fun

They have a beautiful showroom amazing inventory a very friendly knowledgeable staff it was an absolute pleasure to do business with this establishment my family and I will be back again.

Purchased a new Ford Explorer

satisfied with the purchase of my ford explore a big thanks to all the staff an specially to Jonathan christ an Samantha apologies for the other staff names I forgot their names.

Excellent

This is my third vehicle purchased from Al Packer but Nate Burgess and Lance Johnson were the best. They both worked hard for me to get the exact vehicle I wanted and at the price/ payment that was right for me, I was not the easiest customer. In spite of that they were great and with a sense of humor too. Samantha was great as well as she showed me the many functions and workings of the internal features. She also was quick to point out some minor damages to the gear shift and rear seating area. She took photos of the damaged areas and passed them on to Nate so the repairs could be made at my convenience.

Paul Sarandos, the Service Director, is EXCEPTIONAL

Currently working with Paul Sarandos for some repairs on my vehicle. It has been a very stressful time and there have been a few mistakes made by both Al Packer's team and another Ford dealership. However, Paul Sarandos has continued to show the utmost professionalism and assistance with regard to fixing my car. Paul listens to his customers and strives to do whatever is possible for 100% customer satisfaction. Thank you Paul and thank you Al Packer's White Marsh Ford for your assistance.

Awesome experience!!!

I had an awesome experience at Al Packer Ford!!!! My appointment was with Nate Burgess. When I arrived, he was busy with other customers. Instead of leaving me sitting, he asked his coworker, Lance Johnson to chat with me for a few moments. When he realized his customers might take more time than he felt I should wait, he asked Lance to begin the sales process with me in his stead. EXCELLENT JOB in considering my time and my needs above his own. Lance did an awesome job helping me through the process and Jimmy in the Financing Department went above and beyond to make sure I got the best deal the bank could offer. Then Samantha braved the cold to come and teach me a little about the technology available in my new Ford Escape. She was helpful, patient and even offered to help me move my belongings from my old car to my new car! I am pleased with my purchase and pleased with their service. I have already recommended others to visit Nate or Lance for help in buying vehicles. We should be ready to get a second vehicle by April of next year and we will be back at Al Packer Ford! Also, an employee pointed out to me that the owner was on the property. He was walking around, observing operations and talking on his phone. He was not interrupting, nor micromanaging employees. I am very impressed with his leadership. He trusts his employees to know and do their jobs. That makes me trust the employees and be able to work with them to make the second-highest ticket investment I have made (after our home). Thanks Nate, Lance, Jimmy and Samantha!!!

New car sale man

Brought lots of new car in my years but at this dealership this was only the second time that I encounter a salesman that really treat you good with no xxxxxxxx work with you not pushy did not waste your time try to buy at Bob Davidson ford salesman Dale Hill was a total pecker head jerk me around went AL Packer's hook up with Jonathan Christ best salesman you every met very pleasant to work made everything easy.

Service Visit

A big thanks to Antonio Mcdowell's excellent customer service. He made sure my vehicle was serviced in the time he promised. He also took me to my vehicle, while it was being service, to show me and explain why my vehicle would need new tires soon, because of tethering. He also gave me a rebate.

Purchase of Vehicle

The last time I purchased a vehicle (7 years ago) I had a terrible experience with the dealership that I dealt. I was very skeptical on purchasing and dealership's promises. First, from the moment that I stepped on the website and then the actual property of AL Packer Ford (White Marsh, MD) I had an entirely different feelings. They all were genuinely caring about me not just about themselves. I set an appointment and then arrived early expecting to need to wait. I did not wait; although my original sales representative was busy, he immediately handed me over to one of his other sales representative, Patrick Hutchins. Patrick immediately hit the ground running with my wishes to test drive a Ford Escape. In less than 10-15 minutes we were on the road doing the test drive. Patrick answered all the many questions that I had. My time is limited so the fact that in less than a hour and one-half, I had all the information I needed, credit approved, and vehicle purchased in a true testament to both the Al Packer Dealership and my sales representative, Patrick Hutchins that the customer truly matters. I scheduled the pick up my new vehicle for several days later for my convenience late in that "chosen" pick up day. My schedule changed that I needed to pick up the vehicle several hours early then I originally requested. Again Patrick stepped up and checked with your service areas to see if my new request could be met and called me backed within 10 minutes to let me know that it was. I arrived and in less than 30 minutes, I was on my way with again. To Patrick and Al Packer thank you both for making a believer again in the purchasing of a new vehicle task. You have proven that it can be a great experience not one that I walk away with feeling that I have been victimized!

Oil Change

Casey took very good care of my 2016 Escape when I was there and got me in and out in about 35 minutes ! Great ! Thank you

Antonio Mcdowell

My car was giving trouble to start. At first they were unable to find the problem as it was starting every time they tried. Tony decided to have it sit for a while before trying again. At that time it did not start and they were able to find the problem. Before coming to Ford I went somewhere else but they did not take the time Tony did to figure out the problem.

Good Service

Thank you Antonio McDowell for the fast service on my last oil change , tire rotation and car wash, you guys are Great, Thanks and keep up the great work.

Great first service experience

Scheduled first oil change and tire rotation online - quick and easy to do! Dropped vehicle off to be serviced a couple days later and was greeted by a friendly gentleman that directed me where to go since this was my first time coming in for service at Al Packer. Great first experience with service center - plan to continue to service my vehicle at Al Packer White Marsh.

Great sales and service

Bought my F150 Platinum from Al Packer Ford in March 2011. All of my service has been at Al Packer. Ford. I have been totally satisfied with Al Packer Ford!

Recall on my FORD F 150 pick up

I always take my vehicles to Al Packers Ford for service , I always ask for Antonio (Tony) McDowell , he is the most professional and friendly person. I trust and value his opinion when I have a question.

Wonderful experience!

I have been bringing my vehicle to Al Packer's White Marsh Ford for service for some time. The service at Al Packer's is first-rate! So, when I found myself in need of a new car within a 7 day window, I wanted to give Al Packer's the business. I couldn't be more pleased! My salesperson, Richard Mylinski, was there for me throughout the entire process. He found the perfect car for me, with all the features I requested; spent the evening working through the purchase process, and even showed me how to operate all the safety and other features, before he would let me drive off the lot. Mr. Mylinski made the process easy and his service was outstanding! Also, the purchase price was exactly as stated through the internet! This is a great way to shop for a vehicle! I also would like to mention the rest of the team that helped me: Heather in Customer Service, Jimmy in Finance, and Aaron and Paul in Service; they were all great! They have definitely made a customer for life!

AWESOME experience at Al Packer's!

AWESOME experience at Al Packer's! The advertised price on the internet is what I ended up paying. I have to admit I was somewhat skeptical because the price was so fair but everything was as advertised! No pressure during any part of the process. Justin Francischetti brought my truck up front when I said I was coming in and had it all ready to go for a test drive. When I decided to buy, he managed to have me in and out in just about an hour. Paperwork was pre-filled out and truck was detailed and ready to go. Justin was able to answer my questions about the vehicle and followed up after the sale to install the bed extender. Financing was also very easy and quick. I would certainly recommend Justin Francischetti to anyone looking to buy a Ford.

Used Truck Purchase

I had a very positive buying experience at Al Packer Ford. The salesman, Richard Mylinksi, walked me through the entire process and made sure that all my questions were answered.

Great Service

Purchased a truck from Al Packer in 06'. Liked the service so much that our family has been using Al Packer's Service department since that time for all of our vehicles. Besides our F-150 we have 2 Toyota's and we feel more comfortable having them serviced at Al Packer instead of the local Toyota dealers. Tony McDowell is our service rep and he does a great job.

Service

Outstanding customer service. Paul Mox took great car of my Focus. She is driving like a brand new car. They also have a service that will take you back to work and pick you up when your car is ready.

Antonio Mcdowell Service for my cars.

Tony is a great person to deal with, he lets me know what is due for Maintenance. I look forward to my visits when dealing with Tony. Keep up the excellent work.

Best Car buying experience ever!

I've purchased several cars in my 3 score plus span of life. This was my third from Al Packer Ford. The other two were very good, that's why I chose Al Packer again. Richard Mylinski was courteous and friendly. He went the "extra mile" to meet my specifications and did not try to push features I told him I was not interested in. I am extremely pleased with my 2016 Ford Focus.

Fast, reliable service!

No complaints! Very fast service, and they keep you informed of maintenance or repairs that are coming up. Thanks for the great experience. I will be back!

David Worth Jr.

David Has always been courteous and eager to help with any recommendations or suggestions He thinks may be benificial or appropriate. He does all He can to expedite the service needed at the time and I try to seek Him out when I need to have my vehicles serviced or repaired.

Great saleman Great Deal

I want to thank Nate Burgess in assisting us with our 2017 Ford Escape purchase. His no pressure sales demeanor and knowledge helped make our decision and purchase a very pleasant transaction, I would Highly recommend him as the go to salesman!.

Excellent Experience

I want to thank Patrick Hutchins in sales for all the help he provided in making my purchase. His knowledge and experience allowed me to get me exactly what I wanted. I also wanted to thank Aaron and the rest of the team in service for there assistance in preparing my vehicle for pickup.

Smart start to finish

I had been looking for a particular vehicle with very particular options for some time. This is my first experience with Al Packer. When I entered the lot and parked in front of the building on Memorial Day it was very busy and Nathan Burgess came right over, welcomed me, made me feel very much welcomed and listened to what I was looking for. He immediately was able to show me to several vehicles "close' but then finally exactly what I was looking for. We test drove it and then the purchase process started. The process was easy with no pushing and we made a very equitable deal. I am extremely happy with the entire visit and process and sincerely loving my new ride. Nathan was with me all the way. I was back several times since for various reasons of no concern and Nathan was right there every time. It was like he was waiting for me (even though he didn't know I was going to be there). Al Packer and folks are number one in my book. I can only hope that the experience continuing in the shop for oil changes etx. If it does, they should be the only dealer on the panet!!!

15K maintenance check for my 2015 Ford Fusion

As I entered the site for Al Packer I was confused with so many signs. An employee graciously directed me to Quick Lanes. As I entered the room Tony McDowell directed me to his desk and explained the procedure. He was professional as well as kind. I felt comfortable in a room of strangers plus knowing that I had already met two patient professional employees. I waited a reasonable amount of time before the check was completed. Tony explained the papers. I left with a very satisfied feeling. Al Packer was a great choice for a dealer and Mr. McDowell is great working with the public. I was happy.

Sales team and Service team

Extremely satisfied with the professionalism of Steven Lefko, my salesperson and Aaron Younger, in the service department. I bought a new 2016 Ford Edge and both were helpful when I had questions and went above and beyond to be sure I was completely satisfied with the purchase. I had a few minor things to get fixed and they made sure that my vehicle was taken care of right away. I would highly recommend buying a vehicle from Al Packer and I will be recommending them to family and friends. Customer service is definitely a priority at Al Packer!

Completely satisfied customer!

My 2014 Explorer had a vibration coming from the front windshield and transmission alert that kept saying that the vehicle was not in park. Both problems were resolved.

SALES TEAM.

When i walked in the door i was greeted by Richard Mlynski who was very professional and had great all around attention to detail on what i was looking for. From start to finish i was complete with my new purchase in just over an hour. that included my trade in test drive and all the other paper work.It was and will continue to be my go to place for myself and my family.Thank you Richard you were the reason i bought the truck.

Service

I had my first oil change and tire rotation last month at Al Packer in White Marsh and from start to finish the service was excellent. I was greeted with a big smile as soon as I drove into the bay and that told me a lot about that department. I went to the service counter and the professionalism and courtesy continued. Tony McDowell explained what they would be doing with my vehicle and gave me an approximate time of completion. I'm very pleased with Tony and his teammates in the service department.

Great Buying Experience

I have purchased several vehicles from Al Packer White Marsh and each time they were easy to deal with especially this last time when I purchased a 2016 F150 Lance Johnson was my salesman and he was very professional and willing to work with me. After checking the inventory of trucks at the dealership I was unable to find one with the options that I wanted but Lance was able to locate the exact vehicle I wanted and had it brought to the dealership within a couple days. He went out of his way to locate my vehicle. I would also mention Jason ( finance) and Heather (accessories) were also very friendly and helpful. I woul recommend Al Packer to anyone looking for a vehicle

Service Center is always amazing!!

I always get all my work done at this service center including oil changes. I always deal with Antonio ( Tony) Mcdowell he has never disappointed me. Always keeps me up to date and gives service with a smile. I highly recommend going to him.

Friendly, thorough, honest

I have been taking my Edge to get serviced at Al Packer White Marsh for 3 yrs. I never feel pressured to buy, but do take their recommendations on servicing my vehicle seriously. Tony McDowell and the other guys are honest and friendly to work with. Wouldn't go anywhere else!

I Buy My Fords Two At A Time!

I am a repeat Ford customer and have experienced satisfaction in the quality of exceptional service rendered by the White Marsh Al Packer staff. Having shopped other dealerships near my residence in southern Pennsylvania I am thoroughly pleased with my decision to visit Troy Thacker at Al Packer. Troy was committed to providing my family with a new vehicle that met our transportation needs and budget. We were so pleased with our initial purchase that we returned later in the week to buy a second vehicle. We are really enjoying our new American built Ford fleet with the Packer emblem in PA.Great job to the friendly folks at Al Packer!

6 hrs long but great experience

Ask for Ray Rigdon and Jimmy in finance. They waste no time, knowledge about the products they represent and do what needs to get done hassle-free... They were very engaged and made certain I was taken care of.

Quailty of service

I HAVE BEEN BUYING FORD SINCE 1964 IN 3 COUNTRY US, CANADA ,GERMANY, AL PACKER FORD IS BY FAR THE BEST DEALERSHIP SINCE I HAVE BEEN BUYINF FORD. ANTHONY AND HIS TEAM HAS GIVING SERVICE FOR MY VEHICLE I HAVE EVERY RECEIVED .KEEP UP THE EXCELLENT WORK.

Service

Antonio McDowell listened when we explained the problem. He was very kind and did his work very well. Everything was explained to us. We are pleased with Antonio and Al Packer Ford.

Services

Paul Mox took the time to listen to what I had to say and he addressed the issue. Also Gavin Tiduell took the time to explain some of the function of the Mustang, overall I'm happy with the service and the way I was treated especially when I did not have an appointment.

The best car buying experience I ever had!

I was looking into trading in my 2007 Suburban and searched the internet for several reputable Ford Explorer dealers. After several days of researching, I decided to give Al Packer's Ford a chance to earn my business. I was ready to fight a great battle for a low interest rate and the lowest price for the Explorer I wanted. I walked in the dealership and was greeted by Lance Johnson, he was one of the sales rep. I told him what I wanted and how much I was willing to spend. We test drove two cars and settled on the car I wanted, so I thought. A day later, I called Lance and told him I was not happy with the car. He listened to my concerns and he was more than happy to work with me. After he spoke with his manager, he told me to come right back so I can get an Explorer that I really like. Two hours later, I drove out of the dealership with an Explorer I absolutely liked. Thanks Lance and your team for making my car buying experience a breeze. Take care guys!

First new car in many years!

Very friendly staff. Large selection Richard was very accommodating in letting us test drive different cars and he didn't pressure us in picking one. Had a minor problem with accessories in the car we bought but they worked it out quickly. Got a great deal and would shop there again.

First Car Owner

Patrick Hutchinson was excellent he worked with me and put me in a new ford focus with in my budget. Thank you al packer your the best

New F150

Just bought 2016 F150 from Al Packer Ford. Arnold Silverman was great. Worked with me to get the truck I wanted at the price I needed.

Pleasant experience

Recently bought a new vehicle from Al Packer's and Arnold Silverman was a very helpful salesperson. He made sure I felt comfortable with all of the new technology in the vehicle.

Temporary Tags

Let me tell you what happen to me.....I bought a 2013 Ford Edge from Al Packer Ford. Of course initially I had temporary MD tags and after about two weeks they called me and my MD tags came in....so I went to the dealer and the Service person installed them ......they removed my temp paper tags and at the time I thought nothing of it (I should have taken the temp tags with me and should have destroyed them)......then about two weeks later my temp tags were recorded going through an EZPass toll without paying the toll...I received a notice for a $60 fine......now I am trying to get that fixed!!MAKE SURE WHEN THEY PUT YOUR NEW MD TAGS ON YOUR CAR THAT YOU GET BACK YOUR TEMP TAGS!!!!

Service

Chris and the guys at Al Packer Ford were fast, informative and friendly. I am definitely a customer for as long as I own a Ford

Excellent service

Paul Mox is very knowledgeable in his chosen profession in the service department. He answered all my questions and left a good impression.Bill C

Excellent service

A great service experience,Steve Harrell makes sure things are handled.the car wash is a plus!would recommend al packers service and Steve to everyone.thanks again

new car

I has spoke with Richard Mlynski over the phone concerning a used car ford focus I was looking for once I got there he showed me just what I was looking for so we cont with me trying to purchase the car at first things weren't going so well but with the Richard help everything at the end worked out perfect I can out not with a used car but a brand new car thank you Richard Mlynski

F250 powerstroke

Ray Rigdon was my sales person he did a great job making the deal happen. I did'nt feel pressured working with him. He got the deal were it needed to be. He show me he really cares about the customer. He also follow up with me to make sure I was happy with my new truck. Sincerely: Phil Goetz

service department made it work

After some glitches with the automated appointment scheduler (it couldn't seem to handle keeping two appointments at the same time with the same customer name for two different cars), the service department did what was necessary to get both cars serviced. Aaron Younger was very professional and courteous in the face of what could have turned into a bad situation on a busy Friday before a holiday weekend. I have to hand it to Aaron for doing everything he could to satisfy the customer ... great job!

Great Deal Richard Mlynski

When I left a dealership I didn't have that feeling that maybe I could have done better. I know I got the best deal.

Excellent all around

Richard Mylnski helped me find the perfect car that I was looking for. Richard was patient with me, and very efficient in finding everything I wanted in my new vehicle. I went to other dealerships and when I got to Al Packer Ford and met Richard, I knew I was in good hands and he was going to find me the right car. Anyone who goes to this location should definitely talk to Richard, great salesman and an even better person

satisfied customer

Had oil change and filter replacement. Noticed engine light on next morning. David Worth said bring it in. He immediately hooked the car up to the tester and found the problem. It had nothing to do with what they had worked on. There was no charge unlike another dealer I used to deal with (had a similar experience).

Sales person Nate Burgess

My experience purchasing my Ford Edge AWD from Al Packer Ford was excellent. My sales person Nate Burgess was very professional and knowledge. I would recommend anyone to purchase theor next vehicle from this dealership in whitemarsh.

Ford Explorer

Steven Lefko made purchasing our new SUV easy and we loved the upfront approach with putting all the numbers on paper. No surprises when it came to signing the paperwork.

Easiest transaction ever!

My mother in law wanted to purchase a new Ford Fusion. I spoke to Steve Lefko and made the deal over the phone. The next weekend, we drove down and picked up the car. It really was $5000 less for the same car than the dealer in Cherry Hill. Worth the 90 minute drive from NJ!

Great Buying Experience

Patrick Hutchins(sales person) and Jon Lefko(GM) made the buying experience one of the best I ever had. This was my 40th vehicle purchase in my life, first at Al Packer Ford, I have had a ton of experience with dealerships and sales people and they exceeded my expectations! They gave me the price that was posted on the Internet, I received a great price in my trade, and the deal I wanted. I would recommend anyone looking to purchase their next vehicle to give them a call!

A very pleasant experience

I ordered a 2016 F150 from Al Packer Ford in White Marsh, Maryland and had the pleasure of dealing with Lance Johnson as a sales consultant. He was very knowledgeable about the vehicle I was ordering and provided a professional attitude toward our business deal. I have bought many vehicles in my lifetime and appreciate the no games approach Lance provided. I would recommend not only him but the dealership on the whole to anyone looking to buy a new Ford. Thanks for the pleasant experience.Bob Guerieri

2016 F150

Arnold Silverman is a no nonsense straight shooter Found the truck I wanted at a great price With over 170 F150s in the premises to look at

Anthony Rosario is the best!

Love my new F150! Thanks Anthony and Sarah, this was the best car buying experience I ever had!

Great experience. Would definitely go back

Salesman Lance Johnson was great. A really good car buying experience. Al Packer has a huge selection of vehicles. Look forward to my next car buying experience

tony rosierio/ salesman

tony was very professional al packer ford needs more people like tony . if he leaves al packer ford I will follow, he is that good.

Well Done!

I had a great expperience at Al Packer Ford. The staff, especially the sales team did a fantastic job, They were responsive, helpful and extremely professional during the entire purchase of my new F150

Outstanding

Antonio McDowell has always given me courteous, professional service. Has also been helpful at planning future serrvice visits. My experience has been timely and very informative. Thank you Antonio.

Maintenence

Outstanding customer service. I asked for oil change and air filter to be done. Was told filter was good no need to waste money on installing a new one but lug nuts on tires were shot, and needed to be change to make my life easier if I have to change tires on the road.

Great Customer Service

All of the employees at Al Packer Ford are very friendly and do everything they can to help you. We recently bought a 2016 Ford Escape at Al Packer Ford. We have purchased many cars from them in the past years, and used the same salesperson, Blake Drinkard. Blake is very friendly, extremely helpful, and is very knowledgeable about all the vehicles. He answered all our questions and did everything in his power to help us get a good deal. We would recommend him to anyone looking to purchase a new vehicle, It is always a pleasure doing business at Al Packer Ford.

Service worth commenting

Pleasant atmosphere and quality work makes this well oiled dealership one of the best. The quick lane service team is terrific. I commend Don Huebel on the quality of the facility.

Professional and Personal

Bought a 2016 Ford F150 from Nate Burgess. Very proficient, very professional, and extremely friendly.Drove from NY 4 1/2 hours to buy from this dealer and would do so again in a NY minute.

My GTCS

Richard was wonderful and on point in the location and acquisition of my 2016 mustang GTCS. He was straight forward and very informative in the selection of the right fit for me. He has tremendous knowledge of mustangs , he owns 3.Also, Jimmie in finance got my loan done in a timely and professional manor.I thank the entire staff for a wonderful experience

Paul Mox and Al Packe's Ford provide great service

We have purchased three cars from Al Packer's Ford and we take them there for service. Paul Mox does an excellent job in monitoring our vehicles. He works hard to make sure the work is done well and he helps us manage our budget by giving us a heads up on major work like brakes so we can anticipate and plan for the higher expense related to that type of work. I highly recommend Al Packer's Ford for servicing any vehicle.

Great service

Unfortunately I was in an auto accident and took my car to this location for repair. What great service, Harry Walker kept in constant contact regarding my vehicle, and everything was completed on time and was handled very professionally. I was completely amazed by the work that was done, you could not tell it was in an accident. They detailed my car even cleaned my windshield inside and out, everything was so easy and there were no surprises.

Great Service

Great service as always when I take my truck in for service at White Marsh Ford. Mr. McDowell, explained everything that was happening with my vehicle before it was completed. Mr McDowell took me out to the service area to see the issues first hand things that need attention. His team of mechanics showed me what was happening and why it had to be repaired so I could make the right decision about the repair. Great Job Guys!

Bait and switch dealership

Beware of this dealer advertising cars for one price then adding all sort of "fees" to the final price. I was searching for a reliable used car for my daughter. We found a couple on this dealers website and made an appointment to come look. The sales person was professional but the price was not what was advertised. We knew there would be taxes, tags and the customary bs dealer processing fee of a few hundred $ and were prepared for that. However when told that there was a $895 transportation fee and over $1,000 inspection fee, that pushed the price well over what would be considered a fair price. If we had any idea of the true price for which they were trying to sell this vehicle we would not have wasted our time. They offered to negotiate the new price but I felt if their business practice was based on deception then this is not the place we wanted to spend our money. I understand and appreciate the dealership has to make a profit but when you conceal and attempt to charge extremely inflated fees - I mean $895 for transportation... Did someone drive it from CA? We found another similar vehicle later that day for a fair price and didn't feel like I had to take a shower after the deal was done.

Exceptional Service

I have always gone to Al Packer White Marsh for service on my Fusion. It may be pricey in comparison but they offer rewards,rebates,shuttle, and I feel they know me and my car. Dave Worth has been my service rep many times and he has been great, honest, not high pressure, what more could you ask for.

Ask for Patrick!!!

I purchased a new suv and Patrick Hutchins was phenomenal. I have never purchased anything from out of state. It was a little scary but for every question or concern I had, he was very informative and helpful. I love my new car. The real question.... would I buy from them again, absolutely. Hands down, I am very pleased with the transaction. Thanks again Patrick!

Great Service...focused on lifelong satisfaction

I return here time and time again because Al Packer White Marsh Ford is focused on getting it right. They treat me like im a lifelong customer instead of trying to make a quick buck. When I had an issue with my vehicle when it was days out of warranty...they covered it anyways after their techs determined it was likely faulty for a while...i didnt have to ask or state my case...they just took care of it.The staff is friendly and ive never felt pressured of upsold. The dealership is a bit out of my way but its worth the trip every time...5 Stars!!

Outstanding

Our sales rep was Richard Mlynski, he met all of our needs, my wife was looking for a specific monthly price and it was met with a car that had more features than the other dealership. They have since called to make sure everything was perfect which it is.

Quick lane visit

my quick. Lane visit was totally effortless. Fast, easy affordable. They make your visit enjoyable. When in the market for a new vehicle...this is where I will visit.

My best new car Buying experience to date

I would like to send my deepest thanks to Lance Johnson for his assistance with helping me through the experience of purchasing a new vehicle. He was very professional, and courteous. He did not make me feel rushed, or feel like a number. It was a pleasure talking to him for the few hours I was at the dealership getting everything completed. He was patient with me as I was there alone with my two kids, but it was the only free time I had available to come see the truck. I would do business again with Lance or Al Packer in a heartbeat.

Great buying experience

I would like to extend my greatest gratitude to Lance Johnson, He was very professional and courteous. Unlike other sales persons at other dealerships, Lance "always" returned my phone calls when he was unavailable. Also, I'm very particular when it comes to buying a new vehicle because I am a car enthusiast.I purchased a "beautifully loaded" 2016 Edge Sport. Lance was more than obliging to see that all my request were honored from delivery to the dealership to delivery to me. He went over and above his usual duties to make by buying experience a pleasant one. If anyone asked where I purchased my new vehicle from, I would say Al Packer Ford in White Marsh and then I would tell them "see Lance Johnson".

Great service experience

I needed a basic service and my tires replaced. Aaron younger was very knowledgable and took care of me from start to finish. This is the only dealer I ever come to, they are honest and professional. Also had my vehicle back to me quickly.

Excellent buying experience. Great customer service..

Our salesman, Nathaniel Burgess was excellent. He was very knowledgeable and guided us through the entire process even though his day was supposed to be over. Super customer service throughout the entire process. Very satisfied with our experience...

Excellent exprience

Paul Mox was my service advisor. My Escape was there to install some Accessories, and a great job was done. Your Service Department is very impressive. I am blessed to have bought a car from Al Packer. Blessings to all especially Jerrett Judy and Laura Nash.Rose Jacob

Excellent service

The service department at Al Packer is amazing. Took my truck in for service with a problem that was not setting a code. They never gave up on trying to find out what the problem was and fixed it. They also paid for a rental truck while they had my truck. Never felt like they were blowing me off. Excellent service from excellent people.

Great price, great selection!

Negotiated the best pricing in 150 mile radius. Steve Lefko was polite, patient and on point! Very knowledgeable on the new F-150s, making me and my family feel comfortable with our purchase.

Hassle Free

Patrick Hutchins went above and beyond to make sure I got a good deal on the truck I wanted. Patrick Hutchins got my family into a New 2016 F150 Crew Cab XLT. We will always buy vehicles from Patrick Hutchins at Al Packer.I would also like to thank the rest of the Al Packer staff that assisted my family with the vehicle purchase.Great place to buy your next vehicle.

Great service staff!

Casey and the rest of the service department were extremely helpful and understanding when dealing with another car dealer about service work.The staff are great customer advocates and went out of their way to help us with our service needs. I wish all dealers were as pleasant to deal with as the staff here!

Very fast and easy

My grandmother and me had a very fast a easy process. Richard was awesome and to the point which made both of us happy with a price we liked!

Great Service!!!

I am very satisfied with all of the great service and help that I got from Arnold Silverman,He is a great sales person. Mary Chisolm

Satisfied Customer

Bought my Explorer at this dealer and had a great experience, so I decided to get it serviced here even though it's at a distance from my home. Very happy with my decision. Aaron Younger was extremely professional and knowledgable, and kept me informed about the entire process. Service was done in the time I was told. I plan to continue getting my car serviced at Al Packer thanks to my positive experience with Aaron.

Happy customer

My 2012 Edge was seen by Al Packer Ford in Baltimore Maryland. Paul Mox took care of seeing that my vehicle was diagnosed in a very timely manner. His professional manner was quickly recognized. He got back to me as promised. My vehicle was fixed promptly. I was very pleased with Al Packer and Paul in seeing that my vehicle was in the shop as short of a time as it was.thanks Paul AND Al Packer

Ford F150

Was shopping for a new truck. Did my research and stopped by the dealership. Was greeted by Justin Skipper. Explained exactly what truck I was looking for. He went above and beyond finding the right truck for me. His knowledge about the new 2.7 eco boost and how he explained all the accessories was outstanding. Also I never felt pressured for one minute in the buying process . Very pleasant young man to do business with. If you are looking for a new vehicle ask for Justin . Al Packer you have a customer for life here!

Another fine job

I chose this dealership for the overall experience that I have received in the past for maintenance. I enjoy the savings I receive from the alerts sent to my e-mail as well as the location. I thank David Worth Jr. and the staff for their appreciation and concern. As always, I leave as a satisfied customer.

Found the salesman who actually knows something about cars

After bouncing around between a couple of their salespeople I landed in the lap of Arnold Silverman. I'm mentioning his name because he should get more business than the other people I worked with. Arnold helped me find the car I found online, went over all of the features and even the things to look out for. He didn't sugarcoat anything, he didn't try to add bells and whistle onto anything, and he was straight forward about vehicle flaws and such. I didn't find the car I wanted at first. But when I came back later there was another used car that fit my needs and budget, again Arnold helped me out, took me through it. It was good. It was really good.I will say beware of the actual sales department who try to get you to pay for the "undercoat" (rofl) and there was a hidden $900 fee for "transporting" the vehicle to their lot. I didn't have it transported, I found it in their lot and wanted to buy it. They say that's just what they do for all cars. THAT'S NOT LEGITIMATE. And when it came down to brass tacks, you're bet they removed it. Don't let them do that.(Again, that was their post-buy sales bull that they put you through. The car salespeople are fine and I definitely appreciate all the help they gave!

Lance Johnson and the team were a delight!

I went to Al Packer in search of a car I had already picked out on their website. I knew the exact car I wanted, this was my second time purchasing a car (the first time being at a different dealership). I was pleasantly suprised with Lance Johnson and how easy he made the process! He was a delight to have as my salesman and will definitely recommend him and Al Packer to others in the future!!

Excellent customer service

Bought my 2015 Escape at Al Packer in August. Took it in for first oil change last weekend. Paul Mox took care of me and answered all questions. Will be buying all my cars and servicing them there!!

Excellent service

Took my 2 month old Edge in for first oil change and David Worth checked me in and 45 minutes later service completed, washed and out the door.

It Pays To Shop Around

I had gone to a Ford dealer near my home. The sales staff seemed unsure of how to price the vehicleI was interested in. The price kept changing depending who was ion the conversation. I then drove 30minutes from home to Al Packer Ford and met Jarrett Judy of the sales staff. I was made to feel that I was dealing with a competent an caring sales person. I purchased my new Escape with confidence thatI was being treated well.Thanks to Al Packer and everyone who helped me with my new Ford.

Excellent service!

Jim really took good care of my situation and was extremely fast too! I would recommend that anyone with Ford vehicle use this service department.

Smooth transaction- love the car!

Fast process and smooth transaction - sales manager - Josh assisted with ensuring everything went well. Salesmen Patrick- very helpful and supportive with getting the best car and deal for my families situation. He also picked me up at home to make the sale easier on our family!! Would definitely do business again! Looking forward to the included regular oil changes and car washes!

My experience was great both times I had to bring it back

I first brought my f-150 pickup from lance Johnson and he did a great job with all the initial paperwork and getting me the best possible deal. I also had a few manufacturing problems that was quickly fix in the service dept. Paul Mox is top of the line service guy. He is the best I ever seen and I had a lot of trucks and cars in my lifetime....thanks Paul and lance, great jobCharlie from Dundalk

Excellant Service, On Time Completion, Fair Pricing.

I took my 2011 Ford Escape in for the Works Package and Full Detail. The very helpful Service Advisor Jim Mann provided all of the information which I requested, and additional useful information about my vehicle. I will certainly bring my vehicle back to Al Packer for any future service needs.

Service Department

I bought a 2015 Ford Edge, Tubro Sport in October from this Dealership which my sales experience was great. After taking delivery of the vehicle I notice that the skirting underneath the vehicle was ripped. Apparently happened when the car was being off loaded from a truck. I took it back to the and the part was on back order.

Great service, as always.

I purchased my car from Al packer almost two years ago. I went in for an oil change and it was my last one for free. If my husband wasn't a tech, I'd most definitely take my car back to them. Thanks for all you've done, Packer!

Good experience

Lance Johnson was so helpful, as were the rest of the staff, that buying the car was a pleasant experience. I went in with a particular car in mind and he had it ready to test drive when I arrived. The whole process took only two hours.

could not have been better!

Arron Younger helped me out. great timing...great price...work done as promised. Picked car up at time promised. very satisfied as always. A+A+A+

Al PACKER IS #ONE

JAMES MANN WAS VERY CONSIDERATE AND PROFFESSIONAL TO DEAL WITH! I WAS INFORMED IN ALL STEPS OF REPAIR, WITH EXCELLENT SERVICE, AS ALWAYS. I ALWAYS RECOMMEND AL PACKER VERY HIGHLY TO ALL!

Purchased a 2016 Mustang ecoboost from Bernadette Pinder

Was looking to up grade my vehicle with the latest version. Bernadette Pinder was my sales person in 2013 when I purchased my first Mustang Convertible. I was ready to upscale my purchase and Bernie found me the exact car of my dreams. 2016 Cherry Red Mustang Convertible out of state. Al Packer had the car delivered to them and we were able to finalize the deal. It was tough but they got in in my price range. I would recommend Al Packer WhiteMarsh and Bernadette Pinder to everyone. The service center took great care of my car which is an added advantage to the dealer. Val Moran

Lance Johnson a pleasure to deal with

Dealing with Lance was a pleasure. Worked a good deal for both sides and no pressure. I would recommend Lance and Al Packer as this was by far a positive buying experience and met my expectations.

First visit to Al Packer Ford Service

This was my first visit to the service department at Al Packer Ford where I was promptly greeted by Paul Mox.He pulled my paper work recorded the odometer reading and said we are all set. He confirmed that I needed a loaner vehicle and escorted me to the waiting area and showed me the coffee machine and other amenities . By the time my coffee was brewed I was I was in the loaner! Great first visit.

Great experience.

Contacted Lance Johnson prior to my visit and let him know I would be in within the next few days. Went in and told him I wanted a 2016 Ford Fiesta ST and he went to grab the keys. Went for a test drive while his financial department worked their magic. After the test drive I signed some papers and shook his hand and walked away a happy customer. Amazing experience. I'd recommend Lance to anyone looking at a vehicle here.

Great, Fair and Enjoyable buying experience.

Lance Johnson did a great job helping me find the truck I wanted at a good price. I was not looking forward to buying a new truck but Lance and his team made the experience enjoyable. I will definitely recommend Lance and his team to my friends.

Fastest buying experience I have!

I was able to buy two trucks and have them both detailed faster than any other single car/truck buying experience I have ever had!Mark Lipira and everyone I met were quick! I wasn't expecting it to be done so fast!

Great Service

I took my Fusion in for regualer maintenance and a recall. Chris Kleinsmith checked me in quickly when I dropped it off. He called early the next morning to let me know it was ready. When I arrived, he quickly got me checked out on on my way.

Great Customer Service

Great sales team. Easy to work with and offered best price up front. Richard was very friendly and exceptionally knowledgable. Offered a great price on my trade Highly recommend.

Good, Honest and fair people.

My salesperson(Bernadette pinder) and finance person(Jon Lefko) both been great help and a very good people .It wasn't my first time that I purchase a truck from Al Packer,for sure won't be the last time neither.

Ford Friendly with great service

Al Packer Ford is my preferred dealership for servicing my vehicle. You are greeted at the door and treated well. The service department takes the time to explain the service that is needed and gives you a fair price.

Always a good experience.

I'm always pleased when I take my car in for service at Al Packer's. Antonio Mcdowell upheld this tradition. I wouldn't expect anything less for the service department. The work was done quickly and I was treated well during my visit. The only thing I cannot understand has to do with the scheduling system. After receiving 3 confirmation / reminder emails about my appointment (on the 12th, 13th, and 14th) when I arrived for my appointment on the 15th I was told I could not be located in the system. This happens each time I schedule a service appointment. It would be nice to show up in the system since I schedule my appointments at least 2 weeks in advance and can't remember what I've selected when they ask what I wanted to have done. This is not a complaint, just a comment.

excellent experience

Service Rep David Worth Jr was courteous and professional. I had to replace a ball joint and he assured me that I was in good hands.

Service Experience with David Worth Jr.

I brought my 2014 Ford Focus in for an oil change and David Worth Jr. provided excellent customer service at the quick lane at Al Packer White Marsh

Satisfied With Service

Service Rep,( Casey Topper) was Very courteous and Helpful. I had an oil and transmission fluid change. The work Was Completed in a reasonable Time.

Christopher Kleinsmith in Service Department

Chris provided top notch customer service with my 2016 Explorer. He assessed the problem, informed me of the options and kept me informed on status until the vehicle was ready. Chris is an asset to the Al Packer Service organization.

Service Manager Experience Tony Mcdowell

Antonio (Tony) McDowell provide a great experience when entering his quick lane at Al Packer White Marsh. He is very knowledgable of the the type of person you are and how important your vehicle is to you on a daily basis. He is focused and has a knowledge team that have you in out within exceptional time. If nota enterprise vehicle is waiting to take you on your way. Thank Tony job well done!

VERY KNOWLEGEABLE,

STEVE LEFKO WAS A TREMENDOUS HELP ORDERING US OUR NEW FORD EXPLORER. HE KEPT US INFORMED OF ITS PROGRESS EVERY STEP OF THE WAY AND CALLED US RIGHT AWAY WHEN IT CAME IN. WE ARE VERY HAPPY WITH OUR EXPLORER AND HAD A WONDERFUL EXPERIENCE.

Tony McDowell in the Service Department has been great.

For the most part the Service Dept. has been great, however, the paint peeling off the front hood of my 2011 Ford Explorer Limited is horrible. I spoke with Bill Crumley (service manager)3-4 times the past year or so, with ZERO satisfaction, regarding the paint peeling. He simply kept putting me off and comtinued to tell me to come back at a later date. I did come back 2-3 times only to ear more BS from Mr. Crumley. I attempted to speak with Crumley's supervisor, Billy Fitzpatrick 3-4 times, but I was always told he wasn't there, and he never returned any phone calls. When I buy an expensive vehicle, I honestly expect Ford and/or Al Packer to do something to take care of the peeling. Crumley even admitted that it is a Ford problem and told me the hood needed to be replaced, and not re-painted, and that a new hood was $1500. I offered to pay $750 if Al Packer would eat the other $750...we know what the reply was !!!

purchase

this is the second vehicle purchased from Al Packers Ford. Bernadette Pinder was an excellent sales person. She listen to all we said and made sure to show us what we wanted and answer all our questions. I would refer her and Al Packers to friends and family.

Great service

Good Morning, I have three Ford vehicles which I get services at Al packer Ford. I have had Mr. David Worth many times to take care of my vehicles when they need servings. He has always done a great job. Thanks to the service department at Al Packer Ford. Joe

Awesome Experience

This is the third vehicle that I've bought from Al Packer and the second that I've dealt with Richard Mlynski. Mr. Mlynski listened to my concerns and understood my financial situation and I left the dealership with a big smile. If I need a new car or truck I will be going back to Richard Mlynski . He is a good guy and very thoughtful and I appreciate all the help he gave me.

Quick and Painless

Steve Lefko by far is the Man to see. This is my 2nd Ford F-150 I have purchased from Steve with Al Packer's White Marsh Ford and let me say that he is Fact and to the point about treating the customer with respect and making sure it is painless for the customer. He is straight forward and no-nonsense kind of Gentleman. I will for sure be back for my 3rd Truck.

Excellent Dealership

Purchased several cars from this dealership and always go back to the same salesman. Jerrett Judy was helpful and very patient with what I was looking for. No pressure and even called back to see how I was liking my new car. Would recommend this salesman and dealership to anyone.

No pressure buying

I walked into Alpacker with low expectations on getting a new car. I knew I owed a lot on my trade and had been sent away from other dealers. Instead of giving me the cold shoulder Alpacker took their time and really tried to help me. Not only did they give me more for my trade but we found a car with enough incentives that I didn't have to add any negative equity. Never did I feel pressured or rushed into making a decision. I've purchased lots of cars and this was by far my best experience.

Watch Out!

I was given a price by Jarrett Judy over the phone and, based on our conversation, drove 2 hours to drive the truck I was quoted. My exact words, "so just to confirm, the Internet price is what I will pay". His answer, yes. Arrived at dealership and Jarrett was too busy to meet at the time that HE made an appointment for me. Waited roughly 20 minutes for someone to help me. Test drove the vehicle. Returned and waited another 20 minutes for the sales person to meet with me again. Sat down, waited another 20 minutes to get pricing on the vehicle. The response, out the door, I wold be $6k over what I was told on the phone by Jarrett. Now I can understand tax, tags etc... but since I did not qualify for all of the rebates, price was much higher than the Internet price. Waited for the manager to be told the same thing. Ok, I want to see Jarrett. SORRY, Jarrett is busy with another customer. 3 hours later, I storm out of the dealership. Can we say "bait and switch"? These guys are professionals at deception. Bought my new F150 a few days later at Sheehy Ford, no hassle, truth and honesty. AL Packer Ford should be ashamed.

Great service

Great service provided by Bernadette Pinder. This is my second time to purchase a car through her. Direct to the point & addressed what I needed right away. Also able to find the appropriate car according to my needs & budget. Will definitely work with her again in case i have to upgrade a new car in the future.

Stay away from this dealership

Stay away from this dealership go elsewhere. Believe all the reviews that you read on this dealership quoting and agreeing on one price and then charging another. I bought a 2011 Ford Mustang at the dealership on 12/05/2015 after arriving at the dealership I was told the price of the car was 12974.00. I pulled out my cellphone and showed the salesperson the price on the website was 10974.00. The salesman asked if he take my cell phone to show the sales manager I said OK. The salesperson came back after about 5 minutes and said they could do the price of 10974.00. I waited about an hour to an hour and half for financing. When I went back to financing in my haste and excitement I didn't notice that they had switched the price to 12469.00. When I called to ask why the price was different I have been given different answers from different people. Also they are refusing to refund me the 1495.00 that I was overcharged after the agreed upon and shook on price.

Used Car Purchasers Beware

Al Packer seems to be ok with new car purchases but watch used car purchases.Once you agree on a selling price for the vehicle with the sales person, the numbers change when it goes to Finance. Usually several thousands of dollars. They have you focus on the monthly payment based on a higher interest, then get load approved on a lower rate and pocket the savings. If you request a certain length of months for financing, double check and make sure they did not add 3 months to it. (Ex. 72 months looks close to 75 months)Also the base selling price will change and if you point it out they claim there are shipping charges on a used car. ??????. If they advertise a certified warranty car and it has not been certified get it in writing they will certify it. They tell you to schedule it but you better have it in writing. When these items are brought to their attention they get very defensive and start yelling. They cursed and told me I was lying to them.

Customer Satisfaction

Harry Walker provided a complete detail on my vehicle at no charge to compensate for serious delays on body work repairs performed earlier in the year. He acknowledged my displeasure, apologized, and appropriately compensated me with service gift cards and a full detail. I am a loyal customer. I always bring my vehicle to Al Packer for service, but this was my first visit to the body shop and would have been my last had he not rectified matters. I was most appreciative of his efforts and my detail was fabulous!

Great service.

Arnold Silverman got my wife and I in and helped us to get the best car buying experience we've had to date. No hassles, deceptive talk or hyperbole. We leased two vehicles and was very satisfied with the services. My wife and I both got the vehicles we wanted.

Excellent Saleman Service

I'd like to thank Mr. Lance Johnson for his excellent service & knowledgein getting me into a new F350 Ford diesel. I would absolutely recommend his services and also Al Packer Ford of White Marsh MD Great 5 star***** job. Teddy Canton MD

Great buying experience

I was interested in ordering a 2016 Ford Escape. I contacted several dealers in the Baltimore-Washington area. Al Packer Internet Sales Director Josh Eichelberger and Internet Sales Manager Richard Mlynski contacted me. Mr. Eichelberger and Mr. Mlynksi were very knowledgeable about the ordering process and the available options. We exchanged emails as I had a lot of questions and they answered all my questions in a straightforward and professional manner. I felt very comfortable ordering the car with them. After the car was delivered, Mr. Mlynski went over every detail in the car's features and options and assisted in setting up Sync 3 voice commands. Business Manager Jimmy Bartkowiak handled the finance. He was courteous and knowledgeable in explaining all the paperwork. I would highly recommend Internet Sales Director Josh Eichelberger and Internet Sales Manager Richard Mlynski for internet sales. All in all, a great car buying experience.

Very easy to deal with

Bernadette Pinder was very knowledgeable and informative about our choices and availability of vehicles. The deal took less time than we expected. We immediately were shown the car we had seen on the internet site. We took it for a test drive and liked it . Bernie explained the features and options completely and set up things for us. We were able to take immediate delivery and are extremely satisfied. There was no extraneous hassle and we were done very quickly. Thanks, Bernie.

The BEST experiance I've ever had in buying a car

Justin Skipper---YOU DE BEST, BAR NONE. I cannot think of a single thing that you could have done better that you did not do. From a single phone call to start with, to your meeting us at the front door,(with the car out in front) the process went just a smooth as anyone could expect. The results were that we left in the new car that we were looking for, at a price that was acceptable and with smiles all the way around. Thanks, Justin, I would deal with you and Al Packar again without second thoughts.One other thing.....we came from a morning session with Bob Bell Ford that treated us like it didn't matter to them if we bought a car from them or not....guess what... WE DIDN'T!This is not to forget your finance manager who handled the paperwork without a hitch. Thanks Jon (shame on me but I cannot recall your last name) for a smooth transaction!Thomas PowellPasadena

Great service at the quick labe

Normally I don't use my time in writing reviews but with the quality of service I received from Tony the other day at the quick lane, l feel as If I had to take the time.

Ford is lucky to have Al Packer

I've gotten 3 vehicles at Al Packer (2010 F150, 2013 Escape, 2016 Explorer Sport) and Nate Burgess has been there through 2 of 3 purchases. He assisted in getting the right vehicle for me from beginning to end. Even after the purchase is complete, he still assists with issues, Sync training, and whatever other concerns the customer may have. The Al Packer Advantage is also a great perk. I've had great luck with the Service group as well; Billy Fitzgerald is very helpful and always takes care of my vehicles. Great dealership, great people!

Great Customer Service

Buying a vehicle can be a very tiresome experience. However, the last two vehicles my husband and I bought from Al Packer Ford, specifically Richard Mlynski, the buying experience was extremely pleasant and enjoyable. Mr. Mlynski possesses excellent customer service skills and is extremely professional. I would definitely recommend Richard Mlynski to assist anyone with finding the perfect car deal.

Al Packer Ford Service

I appreciate the attention to detail that David Worth Jr. at Al Packer Ford provides. I brought my Explorer in for a oil change and tire rotation. A free inspection is included with the service. My air filter was really dirty David recommended changing it. With this change I noticed an immediate improvement in gas mileage. Thanks David!.

Outstanding customer service.

I am the first to admit I do not like buying cars or dealing with salesman but my experience with Al Packer White Marsh Ford and specifically Mr. Lance Johnson was the best car buying experience I've had thus far. Mr. Johnson was extremely professional, excellent customer service skills. He made me feel like what I wanted was important and he worked with me to get me in my new Ford Explorer XLT. He took the time to work a deal I was comfortable with and he spent time going over all the gadgets that came with the car.

Prompt service

My service was done promptly and explained completely. The atmosphere was pleasant as always. My service rep Antonio McDowell was very polite and explained the services done on my explorer.

Disappointed.

Misleading,dishonest and rude. If I could give a rating of less than zero I would. Everything wrong with a dealership all rolled up into one cesspool.

Auto Work

Antonio McDowell has excellent customer service and very friendly. He makes sure that I am satisfied with the service. I never had any problems with Ford Service Dept. The mechanics do a wonderful job.

Great service as aways

My service at AL PACKER was great as always my service rep. Antonio McDowell answered all of my questions that i had about my service. I was in and done in less the 2 hours GREAT JOB AL PACKERAS ALWAYS

Be Forewarned!!!

Lies, Lies, Lies...Not just a great Guns & Roses album, this is apparently the corporate motto at Al Packers Ford in White Marsh.In short, they bait you in the door with excellent prices on the internet, then when you examine a vehicle and tell them you'll take the deal at the advertised price, they come back with a final price over 5,000 dollars HIGHER than advertised. My experience there on 8/29/15 was simply TERRIBLE!The first lie they told was that the truck I wanted had been transferred days ago to another dealer. As I'm walking the lot not finding anything that interests me getting ready to leave, the sales rep asks if I'd consider a "demo". I said sure, let's take a look... turns out the "demo," is the exact truck (confirmed with the VIN on the window sticker that I printed off their website and brought with me to the dealer) that they lied about earlier when they said they had supposedly transfrerred to another dealer days ago.They then go on fumbling to explain away this first lie with numerous, evolving new lies. We ask if they will knock some money off since there is obvious damage to the truck (gouges in the 20" rim and scratches to three panels on the passenger side, they proceed to lie about how the truck was damaged... "Someone backed into the truck while it was parked here on the lot"... really, how is it then that the gouges in the rims clearly indicate this truck was in motion when the damage occurred... more lies are spewed to cover this lie.Next, indicate they will not knock off any money but they will fix the damages before delivery. I could go on & on, suffice it to say - having dealt with dozens of auto dealership in my life - I have NEVER seen a dealership lie so blatantly AND bait & switch on price so significantly.I pray someone in Maryland gives this dealership what they deserve and prosecutes their blatant bait and switch tactics under the following code:2010 Maryland CodeCOMMERCIAL LAWTITLE 14 - MISCELLANEOUS CONSUMER PROTECTION PROVISIONSSubtitle 29 - False Advertising and Related CrimesSection 14-2903 - Bait and switch. 14-2903. Bait and switch. (a) Prohibited.- A person may not advertise for sale merchandise, commodities, or service through an advertisement describing the merchandise, commodities, or service: (1) As part of a plan or scheme with the intent not to sell the merchandise, commodity, or service at the advertised price; or (2) With the intent not to sell the merchandise, commodity, or service. (b) Penalty.- A person who violates this section is guilty of a misdemeanor and on conviction is subject to imprisonment not exceeding 1 year or a fine not exceeding $500 or both.

Excellent Customer Service

They were very good and patient with helping me find the vehicle that I wanted. My payments were right where I wanted them to be. My overall visit was excellent and I would recommend their customer service to everybody !

Garage just for fords

Garage can't check engine light on a Chevrolet. So why bother going there for any work on any other vehicle but a ford vehicle. Wish I would have known that then, would not have wasted leaving my Chevrolet there.

Great Experience!!

Buying a truck at Al Packer has never been easier. Our salesman, Lance Johnson, answered all our questions and educated us on our new truck. The financing was quick and painless and found us a great rate.

Class-Act Hard to Follow

Service Rep. Tony McDowell is an expert professional, knowledge able me chanic, an extraordinary gentleman, and an asset to Al Packer Ford Co. We recently purchased a 2015 Fusion, our second from Al Packer Ford. Looks like its "Al Packer for a lifetime".

2015 Ford Mustang

Lance Johnson straight to the point he's the man, he makes it happen and gets it done very quickly, very good salesman. Thank you !!!

Great service

Aaron younger was very helpful. From the first handshake at 7:30am to the last handshake at 2:00pm, he was very friendly and kept me well informed. The car was ready when promised. Told me about a recall that I didn't' know about and he had already ordered the part. I will keep bringing my car here. Great service.

Peace of mind

I had a flat tire & I sent my car to the nearest tire repair shop & they told me it can't be fixed and need to be replaced, I went to AL Packer and they told me it can be fixed and I don't need a new one so saved me a lot of money

Excellent Experience

We purchase our first vehicle from Al Packer and enjoyed the way the employees welcomed me and didn't rush with making a decision. We will be back to purchase another vehicle in the future.

Outstanding!!

I have purchased 4 vehicles from Al Packer & have enjoyed every one of them.!! Their service crew is excellent. M.r Antonio McDowell has always been informative, pleasant & very courteous. I never have to wonder about my vehicle what needs to be done or how much it may cost. I took my sister there & she was also very pleased. She says she will be getting her service done there in the future & she lives in Washington, DC. Thank you Antonio & Al Packer for all of your excellent work.

Great Customer Support!

I took my Edge for an oil change and a tire rotation. Dave Worth Jr. Was helpful and friendly when checking me in for my appointment. Whil I was waiting in the customer lounge, Dave came in to review the vehicle inspection report. The vehicle was in good shape except it appeared that the battery was weak. I told him that I had the dealership replace the battery less than two years ago. Dave said they would run a different test, and he would check my Maintenance history. The battery was defective, and since it was only about two years old, they would replace it at no charge. I was very pleased to know that the dealership and Ford was standing behind their products. All service was completed in a timely manner, and Dave kept me informed as the work progressed. Overall, I have been very pleased with Al Packer Ford and the folks that work there.

Al Packer Ford will always be my dealer ship

Lance Johnson was the best three years ago when we bought our first Escape, that's why we went back to Mr Lance Johnson when we decided to purchase 2015 Escape he was the best and when I get another one we'LL be right back at Lance Johnson 's desk.

David Worth who was very professional

Went in for oil change was told approximate wait time which was a tad longer than told, David Worth technician was professional &courteous telling me of services needed for my vehicle. The 19 pt check is one reason I have my oil changed at quicklane to be informed of needed services.

Reason I Come Back

Nate Burgess is a great guy and has always taken care of me and my family. I will never buy a car from anywhere else. This is car number 6.

Great Experience

I had an great experience at Al Packer. I emailed back and forth with their internet manager Josh Eichelberger and he set everything up for me so when I got their I signed the paperwork and left in my car 25 minutes later. Best buying experience ever.

Vehicle Maintenance