Al Packer Ford

Customer Service

I continue to follow the Ford Motor Company brand every since my first experience at Al Packer's White Marsh Ford. I have purchased multiple vehicles from this dealership because of the A-one customer service and because the salespeople make your experience quick and enjoyable. All the salespeople and staff make you feel at home. The Dealership is "eye-catching" with its showroom, customer lounge and service department. (A must see) Ray Rigdon was my salesperson. He answered all my questions and he knows the Ford product. I purchased my first SUV. I am so happy and excited. Another great experience at Al Packer Ford. Thanks. 2017 Ford Escape

Service of vehicles

Service was great Don Huebel and his staff Steve an Paul made sure it went smooth. All work was completed and finished on time. The facility is state of the art and very clean. Everyone there was more than helpful. We had time to walk threw there new vehicles an shop some. Found a couple I like will work with Richard and Russel in sales to get that DEAL done soon.

Great Experience

Troy Thacker and Jim Lowry did an excellent job. I got the vehicle I was looking for at the price I wanted. Cant wait to do it again!

Service

Paul Mox has always gone above and beyond any service needs that I have required. Very professional and helpful.

Very happy with AlPaker and the repairs that they

VERY VERY HAPPY with the repair work that they did.

FAST LANE SERVICE

I REALLY LIKE THE NEW SERVICE BUILDINGI CALLED AND MADE A OIL CHANGE SERVICE.i WAS SO HAPPY WITH HOW QUICK THEY WERE ABLE TO GET IT DONEAND WITH A FREE CAR WASH. LOVE AL PACKER SERVICE.

Customer/ ford owner

Great service every time I have my Ford Explorer serviced. Just had my 40000 mile service.

Great service by Antonio Mcdowell

Everything was satisfactory - Great service by Antonio Mcdowell

Excellent buying experience!!

I recently purchased a 2016 F150 from Al Packer. This was the best buying experience I have had since I started buying cars 20 years ago. My salesman, Ray Rigdon was extremely helpful from start to finish. We worked together for 4 weeks to get me the exact vehicle and price zone I needed to be in. As much of a pain that I know I was, Ray never showed any sign of wanting me to get out. He worked his butt off, we made several calls back and forth until everything was where I wanted it. All the way through the to the finance guy, everyone was extremely helpful and patient. I am very happy with the turn out. Ray has reached out to me several times since my purchase to follow up, check in, and see how I like my vehicle. This is the first time I have ever had a Salesman make an effort to check in with me after I have purchased a vehicle. That says a lot for the character of Ray and the way that Al Packer treats their customers.

Purchased a Ford explore

Jonathan Christ was my sales man got me every discount an very professional made the family feel welcome the staff were all great thank you guy's.

One of the greatest experiences with Shane

Shane Villeneuve was great to work with and was able to get me into one of the car I have been dreaming of. Thank you Al Packer Ford and Shane for everything.

Excellent service.

Antonio Mcdowell always delivers as promised. Trustworthy associates.

Dave Worth Jr. is the best, he worked with me!

Thanks to Dave Worth Jr. everything that needed to be done got done. I admit that I know he must have took some HEAT for his decisions in my favor without even asking me. He looked out for me, someone whom went in for an oil change and probably saved someone's life, mine! My 2012 F- 150 left that shop looking like the day I bought it! Thanks, DaveSincerely,Craig

Great Car Buying Experience

It was the best car buying experience I've ever had My salesperson Steven Lefkowas very personable and we were able to conclude the deal and I was out the door in an hour's time

Best car buying experience ever!

I already knew I wanted a particular car that Al Packer had, and I had no trade in to deal with. My salesman was Steve Lefko, was extremely personable and professional and we quickly arrived at an agreed upon price. Due to issues at home, I had little time to spend at the car dealership and advised Mr. Lefko of this. He promised he would have the car detailed and ready to go when I got there. As promised, the car was ready and even the paperwork had been filled out as much as possible. All in all, this was the best, quickest, easiest car buying experience I've ever had in 30yrs!

2017 Fusion...Richard Mlynski is the best in biz!

Our entire buying process could not have been easier and our salesman Richard Mlynski is the best in the business... We have been going to him for years... Whether you want to buy or lease, ask for him.

Paul Sarandos, the service director is Oustanding

Currently working with Paul Sarandos for some repairs on my vehicle. It has been a very stressful time and there have been a few mistakes made by both Al Packer's team and another Ford dealership. However, Paul Sarandos has continued to show the utmost professionalism and assistance with regard to fixing my car. Paul listens to his customers and strives to do whatever is possible for 100% customer satisfaction. Thank you Paul and thank you Al Packer's White Marsh Ford for your assistance.

In and out without any problems

My experience with Al Packer was amazing. I had a 12,000 mile service on my 2014 Ford F 150. I had no appointment, I pulled into the Quick Service Lane and was met by David Worth. Once I registered and David took my truck, I sat down in the lobby and fixed a cup of coffee. By the time that I drank the coffee my truck was delivered and was washed. No problems.

Very Nice,

It only took a few hours to select a car and test drive it. Working the paperwork took the longest but was very thorough.The next week we brought in the car and had them treat the interior. and while it took longer than we wanted, they gave us a loaner car with no issues. The Service Lane manager Mr. Antonio Mcdowell did a great job in completing the car.

Love the truck

Patrick Hutchins was the best. Made a car buying experience wonderful. No pressure saleman and good communication. Returned my calls quickly. I live 700 miles away but it was well worth it!!!!

Worth the Drive....Top Notch Dealership

Al Packer Ford is a top notch dealership. Many dealer were closer but there customer service and attention to detail was worth the over hour drive. I highly recommend this dealership and Nathan was our associate.

Awesome Job Al Packer Ford!!!

I had an awesome experience at Al Packer Ford!!!! My appointment was with Nate Burgess. When I arrived, he was busy with other customers. Instead of leaving me sitting, he asked his coworker, Lance Johnson to chat with me for a few moments. When he realized his customers might take more time than he felt I should wait, he asked Lance to begin the sales process with me in his stead. EXCELLENT JOB in considering my time and my needs above his own. Lance did an awesome job helping me through the process and Jimmy in the Financing Department went above and beyond to make sure I got the best deal the bank could offer. Then Samantha braved the cold to come and teach me a little about the technology available in my new Ford Escape. She was helpful, patient and even offered to help me move my belongings from my old car to my new car! I am pleased with my purchase and pleased with their service. I have already recommended others to visit Nate or Lance for help in buying vehicles. We should be ready to get a second vehicle by April of next year and we will be back at Al Packer Ford!Also, an employee pointed out to me that the owner was on the property. He was walking around, observing operations and talking on his phone. He was not interrupting, nor micromanaging employees. I am very impressed with his leadership. He trusts his employees to know and do their jobs. That makes me trust the employees and be able to work with them to make the second-highest ticket investment I have made (after our home).Thanks Nate, Lance, Jimmy and Samantha!!!

AWESOME experience at Al Packer's!

AWESOME experience at Al Packer's! The advertised price on the internet is what I ended up paying. I have to admit I was somewhat skeptical because the price was so fair but everything was as advertised! No pressure during any part of the process. Justin Francischetti brought my truck up front when I said I was coming in and had it all ready to go for a test drive. When I decided to buy, he managed to have me in and out in just about an hour. Paperwork was pre-filled out and truck was detailed and ready to go. Justin was able to answer my questions about the vehicle and followed up after the sale to install the bed extender. Financing was also very easy and quick. I would certainly recommend Justin Francischetti to anyone looking to buy a Ford.

great service

We traded in two vehicles Arnold Silverman was our salesman he was very easy to deal with no pressure at all. Took his time and made sure we were happy. Would definitely recommend Al packer and him to any one

Sales AN Service at AL Packer Ford White Marsh Md

I purchased a Mustang Over a Year ago and received a recall for air bags almost right after purchase. This tells me they knew they had a problem but sold it to me anyway. I got the car in May an got recall in July of 2015. I have had to call to find out where we stand on repairs because there seems to be no follow up there anymore since they have lost some key Advisors. I have left messages up to and including General Managers. No response to any calls. This was my Dealer of choice for many years and 70 vehicles. I just wonder where the care and customer satisfaction has gone to because I don't see it there any longer. Its sad to spend all that money for a car that you cant drive because the air bag could deploy and hurt or kill one of you or your family. But what hurts worst is having a dealer that don't care about either. Sad to see things go down hill so far.

Great Purchase Experience

Smoothest car purchase I've ever made. They all have their sales pitch but understood where I wanted to be. Buying my 2017 Fusion from a salesman that cut through the chase was awsome. Richard Mlynski was great. I would recommend him to everyone I know looking to purchase a car at Al Packer Ford White Marsh. Kudos to Richard Mlynski and his team.

Great overall experience

Lance Johnson was great to work with when buying our new 2016 Ford Explorer. He helped to get the process moving along quickly and met all of our needs and expectations. I would definitely work with him again!

QUICK LANE SERVICE

Tony is the best. He honored my appointment, actually took the time out and pointed out scheduled items due as well as worn items. He explained the benefits of getting mileage services and compared my old worn brake pads to new ones. The price was reasonable, warranties are fantastic and the service was AWESOME!!!! I drive 2 hours and pass many Ford dealers as well as repair shops just to have my vehicle serviced. Even if its just a light bulb, I still will make that trip.

Chris Kleinsmith was great.

I came in for regular maintenance and found out that I needed some warranty work as well. Chris brought me back in the next day and made sure it was all taken care of. Thank you, Chris.

GREAT EXPERIENCE

Needed to replace my vehicle and was looking for specific model, color and options. Richard Milnski had dealership find the car and buy the car so I could see it at the showroom. That was the extra mile effort which proved there focus on their customers.

Nice deal!

Bought a new 2014 Taurus on sale. Lance Johnson was our salesman and was most helpful. Deal was done in almost no time. Getting to the finance officer was a different story. Seems like it always takes forever to get that part done. Other than that...love our car!!!

Fulfilled my car buying needs

I wanted to see a couple AWD vehicles and was able to make my decision because the staff, specifically Steven Lefko was supportive in my research of all the models desired.

Great job

Richard Mlynski took his time to make sure I was happy with my whole experience on buying my new SUV

Ford "2Fer"

I am a repeat Ford customer and have experienced satisfaction in the quality of exceptional service rendered by the White Marsh Al Packer staff. Having shopped other dealerships near my residence in southern Pennsylvania I am thoroughly pleased with my decision to visit Troy Thacker at Al Packer. Troy was committed to providing my family with a new vehicle that met our transportation needs and budget. We were so pleased with our initial purchase that we returned later in the week to buy a second vehicle. We are really enjoying our new American built Ford fleet with the Packer emblem in PA.Great job to the friendly folks at Al Packer!

New Mustang

Richard Mlynski was very attentive at helping me with my trade in and selecting my new vehicle.

Repair F150 Tonneau Folding Cover

Paul Mox again handled this replacement for the third time due to a part issue from the manufacturer. No hassles no problems. Always an excellent job and service at Al Packer's.

Outstanding Addition to a Great Team

Paul Sarandos is an excellent addition to Al Packer Ford. I had an issue with my F-150 truck and when I brought it to the attention of the service department I was told to contact Ford. I opened a case file and was later told by Ford that the Service Manager at the dealership had the authority to fix my problem if he chose to do so. He also told me that when he spoke to him, he said that he wasn't going to take the time to look at my truck. I went back to my salesman to buy a new car for my daughter and told him the story. He told me to speak to the new Service Manager. Paul got on the phone and made arrangements to fix the problem the very next day. I highly recommend Al Packer and I will continue to buy vehicles and have my vehicles serviced by them because of people like Paul Sarandos.

Excellent Experience

Arnold Silverman helped me find exactly what I wanted and kept the price within a good, affordable range. Extremely friendly and helpful. Overall amazing experience.

Great Experience and Customer Service

I highly recommend at least talking to Al Packer during your buying process. I found Al Packer from over 200 miles away while price checking new vehicles on the internet. I dealt with Patrick Hutchins during the buying process and he was very straight forward about Al Packers pricing while providing me with plenty of information in emails and phone calls to help me make an informed decision before I traveled to look at the vehicle. Patrick worked with me to give me a fair trade on my old vehicle and helped me throughout the buying process.I certainly would recommend Patrick and Al Packer to any friends in the future that are looking for a great deal and great customer service.

Most satisfied.

Just bought a new Fusion with my son. The process was very quick and Richard Mlynski was very knowledgeable and helpful. So much so that I was back within a week and my wife and I bought a Taurus! The only downer was waiting to see the Finance person...it always seems to take a long time between closing the deal and getting the paperwork done. Other than that, it was a great experience. I would recommend Al Packer's White Marsh Ford to everyone!

You need to go here! Great Dealership

Very friendly place to buy a car. If you re looking for excellent customer service and knowledgeable sales people than you need to go here! Was purchasing my first NEW car, spoke with Richard on the phone who was great and I made appointment. Actually showed up later than expected, but I did call to inform Richard I was running behind and he waited for me. Was deciding on 2 vehicles and asked to test drive both, no problems. Drove away in my new Explorer. Spoke with one of the managers, Russel who was very friendly and knowledgeable, he explained everything to me in detail. Wonderful customer service. My brother and his wife came in and bought a car and were so very happy as well and also worked with the same men i did. Thank you so much Richard and Russel you deserve a 5 star + for making my first car buying experience perfect.

Simple with no surprises

Found the vehicle I wanted on their website. I was going out of town so they took a deposit and held the vehicle for me. All pricing was as advertised - no surprises when I showed up at the dealership. My sales person, Bernadette Pinder, was very easy to work with and quick to respond when I called or e-mailed her.

Service review

Dear PaulI have used your service facilities for over 20 years on the service of my ford trucks.I think it is the Best service out there. the personal contact that the service writer makes is like no other . when the job is finished the bill is explained and the service is discussed . If the tech has any issues or finds another problem , I receive the phone call necessary for the problem to be resolved while in service and the price is worked out to be affordable.Thanksa customer for LifeMike

straight forward experience

my salesperson bernadette pinder was very helpful with the process. I had been shopping around for a while so I already knew how it drove and what it all looked like, I just needed to get right to the numbers and not spend the day at the dealer. we went straight to the financials and quickly reached an agreement. I was completely happy with the results.

Al Packer Service And Sales Dept

Al Packers service team always gets the job done right and on time. Never a disapontment there. Paul Mox Mike Nestor and Don Huebel make sure of that. This is by far the best experience you will have in a service dept. Sales dept is better that any I have been too. You will not find the this type of sales staff any where else . Rich Russel and John get the job done there as well. By far the best experience in a car dealership you will ever have.

Scott Ryder

Wonderful experience. Arnold Silverman was very knowledgable and helpful during the purchase process. Arnold was very thorough explaining all features of the vehicle. Would strongly recommend Arnold Silverman, Russ Martin and the rest of the staff. Second vehicle purchased at Al Packer Ford. I'm sure to come back for future purchases.

always a nice experience.

Always a nice experience. Professional and courtious. The facility is very clean.

Traded in and bought new

received a call about my current lease through them. They told me that I would be able to trade it back in with no penalties and get a new car. I had looked up some cars on the website. Rich helped me pick between two cars. One car was from the website that I had picked but then as we were driving by the row of cars I saw another car I was interested in. Rich was nice enough to go back and get the keys for this car( which I ended up buying) The customer service was excellent. He was nice every step of the way. I was able to buy my new car (2016 Ford Fiesta SE hatchback really quick. I also got a great deal. This is the 3rd car I have purchased from here and I love the service

Great Service!

I have always had excellent service at Al Packers. Fair rates, friendly customer service, quick repairs, and reliable service. Dave Worth Jr. went the extra mile this time trying to solve a mystery of why my battery would suddenly drain overnight. He took extra time and care than other service shops would have to ensure that my vehicle was running properly and to give me much needed PEACE OF MIND. Thanks!!

Great salesman,

See Arnold Silverman for your Ford. He knows his product, does not try to fool you to make saw sale. Arnold actually cares about the people he meets. He is a rare breed in his profession. It was actually a pleasurable ezperience. Good luck Arnold.

Great service at Al Packer Ford.

Dave Worth and the entire service staff are professional at Al Packer Ford. Quality of the repairs and service is always outstanding.

Rude office person

As I was waiting to finish paying the lady I couldn't help but notice how rude one of the other women in the office was being on the phone even with me standing there. Didn't get her name but she had short dark hair and tattoos. Would not want people with attitudes like hers working in my business. Hope I don't have to deal with her ever in the future.

Great experience

It was a great experience buying my new 2016 Ford Explorer from sales associate Arnold Silverman. Arnold treated my wife and I like friends. He made our buying experience a real pleasure. He was professional and answered all our questions with a thorough knowledge of our vehicle.

Mr.Mustang

The sales staff is number one in my bookRussell really treated me w5eel on my trade and got me a great deal!

Great place

Nathaniel Burgess Helped me out and made the process of buying a new ford f 150 possible. Highly recommend this place great service and great prices !

Awesome

David Worth Jr. was very helpful. I told all my friends about how nice it was.. Take the time and check this place out.

New truck

Just bought a truck from Al Packer Ford and Richard Mlynski helped us out. It was a great buying experience. From the start, he walked us to at least 20 different trucks comparing each one. However, they did not have the truck with all of the features we wanted. Richard was able to find us exactly what we were looking for elsewhere. The whole process was quick and easy unlike other dealerships and I would highly recommend them. Ask for Richard

routine check up at the fast lane

David Worth was the service rep. Did a good job. This was just a routine check up and there was nothing wrong so I didn't have a lot to talk to him about. But he was pleasant, took care of my car quickly and was nice enough to add a car wash as well.

Service with a smile!!

I made an appointment online however when I arrived I was told it was not found. I was asked what the problem was and I told them regular service plus a noise was radiating from the rear passenger side. They took all my info and told me [since it was 10 am]they doubted if it would even be looked at today. I told them if they are keeping my vehicle I would need a loaner. It wasn't even 15 minutes before I was taken to Enterprise and at no expense to me. I was called the next day at 430 and told everything was complete. This was late Friday so I asked if I could pick up the vehicle Saturday and was told no problem. They handed me my keys and even took care of the rental. Thanks to all especially Paul Mox!!

Paul Mox

Paul Mox is great at his job, he makes you feel welcomed and appreciated as a customer of Al Packer Ford. Even though he had just seen me a week before for my regular 15000 service; i received a recall notice for some computer item on the car and was able to get in and have it done within an hour.

NTSB Safty Recall. 2011 Mustang

Paul Mox, was my Al Packer service representative who assisted me with my visit. He was courteous ,professional and very knowledgeable. The appointment was convient and the service was performed quickly approximately:45 minutes. I'm very pleased with the experience.

No nonsense purchase!

My sales rep, Patrick Hutchins, was very nice and made the whole negotiation process very hassle free. I had shopped for my new Explorer at other dealers and was not happy with the hocus pocus with the numbers. I told Patrick Hutchins and the New Car Sales Manager exactly what I wanted and they were willing to match my numbers regarding my trade and new Explorer purchase. Very pleased and highly recommend Patrick Hutchins and the team at Al Packer Ford!

xxxxx

Had a great experience at Al Packer White Marsh! Richard Mlynski was very helpful to me while making my decision. Would go there again for any future purchases and again see Richard Mlynski!

My experience at APF

I had a great experience at Al packet Ford .. The sales rep Bernadette Pinder was very knowledgeable and very professional she was patient and kind and did all she could to make sure I left Happy..

Quick lane = headache

Had to go back 3 times to have noise fixed after brake repair. After repair was made the third time, I made up my mind that I will not return. Also, don't advertise 30 minute oil changes when it takes 2 hours real time.

Great Repair

Harry Walker and team kept me informed during the repair process. The vehicle was ready as promised. The level of professionalism and courtesy was truly appreciated.

Charles

quick lane was just that quick and good. Antonio McDowel great and courteous

Repair

Paul Mox handled the repair of a defective part with no hassles. Paul Mox had me out and on the road in two hours. That was really good considering it was the replacement of a locking tonneau cover for my F150 Crew Cab.Well done Paul Mox, well done Al Packer.They do what they promis.

Great Service Great People

Mike Nestor GETS the job done . When he says something its true to his word HE DOES ALL THE FOLLOW UP AN KEEPS YOU INFORMED TILL THE TIME HE HANDS YOU BACK THE KEYS.

Great place to Deal Al Packer Ford

great sales team Richard Mlynski worked with me for weeks to make this deal happen. Also Shawn Russel an Jon had a hand in making it all go Easy. Service team Don Hubel an Mike Nestor do a great job keeping up with al the service on them.

Very satisfied

My vehicle is a 2014 Ford Focus and needed to be looked at to have the clutch replaced for the third time. Although this process if very frustrating, I was treated with respect and in an understanding manor. The continuing customer service provided by Al Packer is the reason I have not bought and had service performed at another company. Great teamwork. Thanks again Paul M.

Al Packer Ford

Excellent buying experience. Patrick was a great help getting me into my new car.

Mike Nestor, Al Packer Ford, White Marsh, MD

Mike Nestor at Al Packer Ford. Really great people person. Helped me get my vehicle problem fixed like it was when I bought it. Thanks so much Mike. I would recommend Al Packer for anyone that wants great service. Just ask for Mike Nestor.

Al Packer's

Al Packer's is a spacious facility with plenty of parking and many easily accessible new Ford's to check out. My sales rep, Bernadette Pinder listened to my situation, and quickly offered me acceptable options. I drove home in a 2106 Mustang convertible and have no regrets. I highly recommend Al Packer's and Bernadette Pinder.

Easy process

I knew what I was looking for when purchasing a 2016 f350. The entire process took less then two hours. See Arnold Silverman.

Good service

Larry kept me posted during the whole process of repairing my car fixed all repairs good service.

Patient, most helpful salesperson

Our salesperson, Bernadette Pinder, was very helpful from the test drive to closing the deal in the purchase of an F-150. She searched her dealership and others to find a vehicle very close to what we wanted. She did not try to steer us toward something we did not want. She answered all our questions. Most impressively, she was not an "aggressive salesperson," something we did experience at other dealerships (making it an easy decision not to purchase from them).

Great service

Lance Johnson was great to work with. Got the car I wanted at a great price. I love my new car.

Great experience. Great deal.

We shopped for a Ford 150 for a very long time, Al Packer had the best price by far. .Antonio Mcdowell treated us like valued customers. I highly recommend them to anyone looking for a good deal and great service.

Service

I purchased my 2013 FORD Explorer XLT in 2012 from Richard ( salesman) , he made the transaction easy and smooth. I highly recommend Richard if you are looking to purchase a new vehicle. My Explorer is only service at Al Paker Ford , not because I purchased it there ,but the service is outstanding , they listen to issues with your vehicle and the service writers are really there to make your visit as easy as possible, KUDOS TO PAUL MOX , HE MY GO TO PERSON, GREAT JOB! A ASSET TO THE DEALERSHIP.

Service Dept. is the best I've ever encountered.

Our ancient Ford broke down on I-95 on a Friday, on our way from Washington to New York. I looked for a nearby Ford dealership on my phone, and Al Packer's Ford was the closest fortunately just a few miles away. The Service Dept. -- especially Jim Mann -- took care of everything. They quickly gave a preliminary diagnosis (the transmission), recommended bus transportation to NYC from the nearby White Marsh Mall, drove us there, kept the car for the weekend, thoroughly examined it on Monday, and promptly called with the bad news. When we decided to donate the car to charity, Jim couldn't have been more helpful, and took care of all the details. For all of this, we were charged a paltry $130 for diagnosing the Check Engine light. Returning on Tuesday to get our belongings out of the old car, we decided to take a look at a new Ford Taurus. In the showroom, there was no pressure (I actually had to ASK to speak with a salesperson!), and salesman Steve Lefko was friendly, frank, no-pressure, and knowledgeable. If we decide to buy another Ford, I might well buy it there. From my limited experience, I'd say this is a model dealership.

Al Packer's was excellent

The whole process was simple. Every question I had was answered by Richard Mlynski plus more. I would definitely recommend this dealer to others.

Addition to excellent service

The young man who assisted me was Antonio McDowell. Very pleased and impressed by his professionalism and knowledge of what I needed. Kudo's to you Tony. A new customer satisfied, will return and will refer others.

Car maintenance

I took my 2009 Ford Escape for a routine maintenance and it was good as usual. I purchased my car from here and have found the service, expertise and people I've deal with over the years to be very professional, honest and knowledgeable including my last technician, Tony Mcdowell. I would highly recommend Al Packer Ford.

Another good experience

Just scheduled an appointment for an oil change. When I arrived they greeted me promptly and quickly took care of the preliminary computer input. I elected to wait in the guest lounge, and found that to be quiet and comfortable. The work was done in a reasonable period of time, and I was quickly on my way.

Routine Service

Good timely service. David Worth'seeing work was excellent.

Above and beyond.

Excellent car buying experience. Blake Drinkard was knowledgeable about the different options and made sure we got the exact vehicle we wanted. Very happy with our purchase and overall experience.

Tops in my F150 service

Service advisor Antonio McDowell and the entire service department at Al Packer Ford are TOPS!

Another great serviice visit

Always satisfied with my service experience. Tony Mcdowell was my service advisor this time around and was most helpful. The car was in and out in a very timely manner. Another quality experience with Al Packer's Service Dept.

Serivice quick. In and out in 2 hours.

35000 mile service was quick. Very friendly staff.

Great price, great selection!

Negotiated the best pricing in 150 mile radius. Steve Lefko was polite, patient and on point! Very knowledgeable on the new F-150s, making me and my family feel comfortable with our purchase.

New 2016 Mustang

I bought a new 2016 Mustang at Al Packer Ford in White Marsh, MD on April 25, 2016 through Arnold Silverman. I love the car and Arnold made the purchase an enjoyable experience.

Steve Harrell

Steve Harrell has been a great help to me since he came to the dealership. He has been honest, fair with the prices of service and repair and a pleasure to work with. He provided us his direct phone number to contact for any service work, and because of him my wife & I will continue to have both our Ford vehicles serviced at Al Packer! He is a wonderful representative of al Packer and a real asset to Ford and the dealership. Thanks for a job well done, Kent & Cindy Edel

Purchase of car from Arnold Silverman

The process of purchasing this car was the most enjoyment we've had. Arnold Silverman was friendly and fun to deal with. He has been helpful in any way needed. Your website needs some work.

Nice place and location. Great staff

My sales guy Richard Mlynski was a very good guy . He help setup the sync system and made sure I had good understanding of the use of the electronics.

Tony McDowell Highly Recommended Advisor

I have had the pleasure of working with Tony McDowell for the last few years. While the facilities and all the staff are great, I always ask for and deal with Tony as his service is exceptional.

Great Experience!

I had a great car buying experience at Al Packer Ford! The customer service I experienced was something you just don't see in car dealerships anymore. Everyone was friendly and helpful, without being pushy or in-your-face. Blake Drinkard was my sales rep and I highly recommend working with him. He was patient with all of my questions and my bored 7 year old son! I had been to 8 dealerships in 1 week and knew this was the right place for me to buy my SUV!

An issue after Service was completed, but saved

Went in for oil change and filter, but found out that my rear brakes were 95% worn. WOW! David Worth Jr. took care of me and recommended a rear brake/pad replacement. I could have completed myself, but the price to complete was very reasonable, and the free brake pads for how long I owned my truck was enticing. Service went very well, and didn't wait too long. My issue occurred during the wash of my truck. During the automatic car wash, it appears my front tag was caught on something and broke the front tag bracket. The gentlemen that pulled my truck out of the wash bay attempted to pop it back on, but of course when I got home I noticed that the connectors were actually broken. I contacted David the next morning and forwarded him pictures of the damage, and explained what I believe occurred. He acknowledged that he would get back to me promptly, and did so. He is having the part shipped to Al Packer, then shipping it to my address. (It just pops off, and on with connectors, so I informed him I could do myself to save a trip). David made it extremely convenient, with no fuse. Great customer service!! Thanks!!

Service

Thanks Dave. Made sure my car got what it needed in a timely fashion

Warranty work

I recently had some warranty work performed by Al Packer. I was assisted by my excellent service advisor, Antonio Mcdowell. He was extremely familiar with my vehicle and the work that needed to be performed. He described all the work that was going to be done and told me how long it would take. I got vehicle back when promised and the work was outstanding.

Maintenance

I recently brought my car in for new tires. I had a particular tire in mind and they were able to to order them quickly and mount them within the hour. Even if I didn't have one in mind, Casey Topper would've been able to show me the tires available and offer a suggestion. Overall, it was a great experience and I recommend their services.

Excellent experience

Recently bought a 2016 Ford Explores from Al Packer Ford in White Marsh. Experience was excellent. My sales person Patrick Hutchins was extremely helpful and professional through out the entire process. I would highly recommend anyone wanting to purchase a new vehicle to visit Al Packer.

Service

Big thank you to Christopher Kleinsmith for the great customer service. I came in without an appointment he helped me get the service I needed and kept me informed while I waited See Jeff for service work, he is awesome

great service great staff

The Staff is great to work with. See Richard for sales. See Mike ,Paul or Jim for service. You will be glad you went.

Always a great experiencd

Lance Johnson has sold me two trucks now and both times I was completely satisfied with the buying experience. He worked hard to hell me get the best deal possible.

GREAT SERVICE at MY FAVORITE QUICK LANE!!

My life story is that I'm always running late and I needed a quick tire rotation that really wasn't quick at all due to the fact that I was NOT first line due to my normal lateness but Tony McDowell WAS AMAZING!!! He scheduled me an appointment that fit into my schedule and got me in and out and back to work ON TIME!!!!! I recommend my FAVORITE SERVICE MANAGER TO EVERYONE!!! THANKS ONCE AGAIN TONY!!!!

Great service

I've been coming to al packer ford for 2 years now. Great service thank you Antonio McDowell for your great customer service

Another great service.

My usual service rep,, Dave Worth, had the day off (well deserved!) and I was handled by another rep. I believe I have been spoiled by Mr. Worth because it just didn't seem like the same level of service. Regardless, my care was taken care of quickly and efficiently and I am completely satisfied with the service provided.

Excellent price on new F350

Excellent buying experience! From our salesman Pat Hutchens to Jon and finance, it was quick and painless. Pat was very responsive to all emails and phone calls. Paid less than USAA/Truecar negotiated price. Got exactly what I was looking for! Worth the drive from Annapolis, passed a lot of other dealers on the way there

great service

Antonio helped me a lot and also making my experience at ford a memorable one by servicing my vehicle and making sure my car is being picked up on time. Antonia is a very good Representative and he has a very good customer service.I highly appreciate his efforts towards his customers.

Can't wait til the new quick lane building is done

I've never wrote a review but I will tell you that David Worth Jr. is one of the better guys to deal with in the quick lane department. Very knowledgeable man. Thanks again see you soon!

New car purchase

I was assured by another dealer that the price that Al Packer was offering was not legitimate. I was assured by my salesman at Al Packer that the advertised deal was indeed legitimate and he was true to his word. My salesman was patient. He never pressured me and let me set the time table to what I was comfortable with. I had a very enjoyable buying experience and look forward further to more dealings in the future.

maintence on car

I must say every experience here has always been very proffesional, and always a pleasure thanks for continue service,,,,,

Re: Paul Mox at Al Parker Ford 2/18/16

The purpose of my visit to Al Parker Ford, White Marsh on 2/18 concerned the repair of my rotors. I did not have an appointment. It was my second visit regarding this specific issue. Ergo, in this instant I cannot rate quality of repairs as excellent. I do, however, rate the customer service by Paul Mox as excellent. He was very concerned and courteous on my behalf. He listened to my issues. Paul pursued immediate solutions to my problems. He not only administered repair of my vehicle the same day; he also effected a significant and equitable discount on my behalf for my frustration. I left with the feeling that I, the customer, am important.

H.Moradi

My salesperson(Bernadette pinder) and finance person(Jon Lefko) both been great help and a very good people . It wasn't my first time that I purchase a truck from Al Packer,for sure won't be the last time neither.

An example of Customer Service and Support

I received the recall letter concerning my Ford 2011 Ford Fusion, I made an appointment with Al Packer Ford. Paul Mox made sure all my questions about the recall was answered, Paul even made sure the additional work I wanted done to the car was fitted into my schedule. I always look at the repair locations 1) Quality of customer service and 2) Quality of repairs and knowledge. I always do this to judge as a customer on I'm I getting what I pay for. Al Packer Ford and specifically Paul Mox meets these standards. As long as I am in the White Marsh area Al Packer Ford has a customer for life.

Christopher Kleinsmith

Great follow up and customer service. Was in contact with me to update the progress.

Great Service and Comfortable Waiting Area

Brought my 2013 Edge in for routine maintenance and checkup. Antonio Mcdowel wrote up my ticket and recommended replacing the engine and cabin air filters which were about due on the maintenance schedule. The service was prompt and Antonio even had my salt coated car run through the car wash. He also printed me a copy of my vehicles maintenance schedule and an estimate for new tires which I requested. All in all it was a very pleasant experience and I will come back again.

paul mox

paul was great from beginning to the end, got the job done and finished in a timely matter. will visit him again.

Customer service was outstanding

I dropped my truck off after closing hours but met an employee named Mike Hammond who was working in the service area. Mr. Hammond stopped what he was doing immediately and made sure my drop off was successful. He special attention to customer service was outstanding !!! I then picked my truck up the next day and was assisted by Steve Harrell. Mr. Harrell was as professional as he was helpful. My service was completed but it reminded me of why I go to Al Packer White Marshfor all my service needs, NO ONE can compare to their customer service.

Service on my F150

We always have our service done at AL Packer Ford because of the service we get from Antonio McDowell. He is honest He only recommends what is needed and maintenance that need to be done. The estimate he gives on what we are having done is always Wright on the money. He is great to deal with and is truly a caring person.I worked for 40 plus years in a Dealership service dept. He was the kind of person I tried to fine to work in my service dept.

GREAT SERVICE

Lance was great, he explained the numbers in detail, I will come back when I receive my income tax refund

top notch service

Antonio McDowell has always been an excellent service advisor, and with him, the customer comes 1st!

Thanks for the GREAT EXPERIENCE!

I run a business and it is very hard to get away to look at vehicles. I knew the vehicle I wanted as well as color/options. Al Packer had one in stock. Spoke with Josh Eichelberger via phone and email, we came to a price. I told Josh it is hard to get away from work and he offered to do most of the paperwork via email/fax and would deliver the car to my work and I could sign everything there. MY salesman Patrick delivered the vehicle and My wife and I couldn't be happier with our new Ford Edge! Thank Tou all for the great Sales Exerience!

Pretty simple deal

Patrick Hutchins helped me out greatly. Worked with me to get the lowest price possible, although it was a little higher than what we had talked about briefly over the phone. But that can be expected I guess. Otherwise it was a pretty smooth transaction.

Great experience

Christopher kleinsmith was was my service rep and was great! Steve Lefko is my salesman and was great!

Used truck purchase.

While searching for many days to find the vehicle I wanted,I stopped by Al Packer on Pulaski Hwy.As I was walking around with my wife, a salesman came up to us and introduced himself as Nathaniel Burgess,we aked about some of the trucks.he quickly got us the answers and keys to one of them.My wife and I took the truck for a ride, upon returning I told Mr. Burgess I wanted it.He immediately started the paper work,got a service rep.to talk to us about options,got us back to see the Finance Mgr.who was already working on my paper work.When My truck came around front from being prepped al my questions about the truck were answered.I have purchased many vehicles in my time but non have gone as quick and smooth as this one thanks to Nathaniel Burgessand the Staff at Al Packer.

very accomodating!

Antonio McDowell was very accomodating and efficient!

Truck review

Richard sold me my new f150 several months ago. I called in and told him that i wanted to trade in my jeep wrangler for an f150. I was impressed by how quickly he gave me an estimated trade value. He asked me to come in and he made the process incredibly simple. He had a manager come out and look over my jeep while he sat with me talked about different options that the trucks have. The dealership had a very large selection to choose from. I was able to decide easily on which truck would be best for me for work and personal use. Richard was very informative and readily available for a question that I had a week after I made my purchase.

Great Experience

Al Packer Ford was a great experience in buying my new 2016 F-150. Sales person Arnold Silverman was great with helping me out and getting me through the process. Him and his team are very easy to get along with and will assist u with your needs. If u wanna buy a truck or car please ask for the sales person Arnold. thanks agian guys for a great experience....Steve

Great service

Excellent dealership and salesman Steve lefko, i visited several other dealerships before visiting Al packer and could not be happier with my descision to purchase from them. They were able to get me the vehicle i wanted nd even helped with my trade on negative equity. I will definitly go there for all my future car purchases.

For great service see Lance Johnson

I have purchased multiple vehicles from salesman Lance Johnson. He is so helpful and kind and I always refer him to family and friends that are looking for a new or used car.

Great customer serice with Sales & Finance team

Al Packer White Marsh Ford has a gtreat sales and finance team as I recently purcahse a new car there this month. My sales manager Richard Mlynski is the best ever I have had the pleasure of dealing with in purchasing a car. He ensured I was happy and pleased thru out the whoie process and I am truly happy with the car he was able to get me into at Al Packers. I recommend anyone looking for a used or new car to ask for Richard as his the best. I'm so glad I went to Al PAckers White Marsh Ford to get my new car instead of anywhere else. All the staff at Al Packers White Marsh Ford ensure you are truely happy with your car buying experience.

Car service

No complaints. Paperwork a little unorganized when dropping my truck off but was quickly straightened out. Follow up was timely and on point. Thanks Paul Mox and Blake Drinkard for your outstanding customer service.

Great Experience

Got a great car at a great price. There is a terrific team concept going on the Sales department - Steve Lefko, Pat Hutchins and Josh Eichelberger were great to work with and took excellent care of me. Very smooth transaction. The dealership was in pretty good shape, considering it was under construction at the time of purchase. I'd highly recommend this dealership, if you're considering a Ford.

No pressure buying

I walked into Alpacker with low expectations on getting a new car. I knew I owed a lot on my trade and had been sent away from other dealers. Instead of giving me the cold shoulder Alpacker took their time and really tried to help me. Not only did they give me more for my trade but we found a car with enough incentives that I didn't have to add any negative equity. Never did I feel pressured or rushed into making a decision. I've purchased lots of cars and this was by far my best experience.

Oil Change

I had an appointment for an oil change. David Worth was my first point of contact. He had me in and out within an hour. Thank you for everything. Also thanks for the car wash.

Out did themselves.

Brought car in for service. My service advisor is Dave Worth. He has been my advisor for quite a few years now with my present 2014 Focus and my previous 2008 Focus. I think he set a record this time on getting my car done - seemed like the car was just dropped off and next thing I know Dave was calling letting me know that the car was ready for pick up. Always get great service and it is GREATLY appreciated!

Al Packer Comes Through Again!

We just purchased our second vehicle in 12 months from Al Packer Ford with Nate Burgess. Nate did a great job finding us just the right car with all the bells and whistles we craved for just the right price. He was personable and prompt, informative and knowledgeable. We LOVE our new 2016 Ford Escape Titanium (and the 'old' 2015 Mustang Convertible)! Jim and Donna Chason

my buying experience

Mark Lipira took us through the financing documentation process with great ease. He answered all our questions with clarity and a depth of knowledge which I greatly appreciated. It was a pleasure working with him.

Another amazing experience

Lance Johnson was awesome in helping us purchase our Escape. We couldn't be happier. This is my second car I have purchased from Al Packer, and they will co to he to be our Ford dealer in the future.

Great Service

Al Packer Ford exceeds all expectations....Excellent service, clean facility and outstanding chocolate chip cookies.

Great experience overall

Richard Mylnski was great to work with. He was professional and very knowledgeable of the product. As a buyer on my own for the first time, I was nervous but he was patient and walked me thru the process with ease. After my purchase, he has followed up with me to ensure that I was satisfied with my purchase and the services provided. I highly recommend the dealership and Rich Mylnski.

25000 mile car service

Made an appt 2 days prior. Great service from Steve Harrell. Only took a couple of hours. Car wash made it perfect.

Great buying experience

My buying experience was great. Jerrod Judy and Tony McDowell worked with us to get the car I wanted at a fair price.

Ed Mangiero Left rear noises

My review is overall excellent. The stars above are not cooperating. I moved to Virginia hi still feel most comfortable with service from Al Packer... So I'm staying with what I know!!

As far as car dealers go Al Packer is top notch.

Was in the market to replace my truck, went to several dealers and the staff at Al Packer Ford was heads and heels over their competition. Upon my arrival I was treated with respect, no sales push to buy, just very knowledgable staff. Blake Drinkard knows his product inside and out. He answered all my questions, delivered vehicle as promised. Just a great transaction. Will definitely look to Al Packer for future purchases. Also thanks to Russel Martin for his help in making my new King Ranch truck purchase one of the best I've ever experienced. I highly recommend if you are in the market for a new Ford truck you will not be disappointed with Al Packer Ford - White Marsh.

Great service Paul Mox did a great job

You can not beat the service and sales team at Al Packer Ford. Don and his service team are the best of the best. Jerry and his sales team are also the best . All in all its worth your time to travel there you will be very happy you did.

Best ever experience purchasing a vehicle

My sales person, Tony Rosario was awesome. I was looking for a newer model F150 and Tony was great providing the details for each truck that peaked my interest. It was an easy decision after that.

Good service from Lance Johnson

Lance Johnson did good job for helping me getting a great deal.

Another great service job!

I took my Edge in to have the coolant and power steering fluid flushed. David Worth got me checked in quickly. I expected the job to take about 2 hours, but Dave came to the waiting room in just over an hour to say the work was done. That was a pleasant surprise! Also, the cost turned out to be a few dollars less than the original estimate, and that was also nice. Al Packer has consistently been a reliable and friendly place to do business.

Very Satisfied Customer

I purchased a 2016 Fusion recently and because this was my second vehicle I leased through Arnold Silverman, he was able to get me in and out with record timing. This had to be the easiest and quickest purchase in car buying history. I will be back when my least is up, knowing I will get the best and most hassle free car buying experience.

Great truck, empty promises

I bought a used (2013) pickup truck from Al Packer. Online it was advertised at 25k miles and single owner, but they had given it to one of their employees to use as a daily driver and it was now over 30k miles. That wasn't something I was thrilled about, but they put a new set of tires on as compensation. I told them that I wanted the 30k mile service included, too. After all, I was originally trying to buy a truck that was under 30k and they were the ones that put the miles on it so I didn't feel I should pay. The truck had to be inspected before it could be sold (another disappointment, leaving after buying it, with no truck to show) and the sales rep agreed.After confirming again the next day, I picked it up and went on my way. Later that day, I found out that they changed the oil and topped off a few fluids but did nothing else towards the 30k mile checkup. So now I'm going to have to spend a few hundred dollars doing maintenance that I was told multiple times was going to be done by the dealer. The truck is great, the financing was easy, they were in frequent contact during the process, some times a little too pushy but not bad. The truck only came with one key and they refused to make another unless we paid for it which is their prerogative but has gotten the "really?" response out of everyone that hears the story. In short - we love the truck, just wish that we had known what we were getting from the start instead of misinformation (mileage) and lies (not doing the service).

New Truck

Justin Skipper was great! He was able to go above and beyond to find a great deal for my new Truck. The whole experience was outstanding from sales the finance. I will definitely recommend Al Packer to friends and family.

Awesome experience!

We dealt with Arnold Silverman who also sold both my parents their cars and were immensely satisfiedn. Ford went above and beyond to give us what we wanted and we walked away with a beautiful brand new car. We would recommend them every time!

Quick Lane Visit

Super quick.....Dave Worth took care of me completely. They washed my car without even asking me. A+A+A+

Good experience buying a new truck.

My wife and I bought a new F-150 from Patrick Hutchins. He made the experience easy and pleasant. He showed us vehicles that met our criteria with trying to oversell.

Overall Great Experience

Had a great experience shopping for a new truck at Al Packer. Bernadette Pinder was very professional to deal with. Out of all the dealerships I went to in the area, Al Packer was by far the best deal.

Great service great sales staff and maintaince

Richard Mylynski my sales person done a great job in helping me . But also credit goes to Russel ,Jerry and Don . The staff at Al Packer cant be beat.

Paul Mox is outstanding! He does an outstanding!

I have had many tire replaced on my truck over the years and Paul Mox has been outstanding through the process. He always keeps me informed during the services and is an wonderful example of what all Al Packard employees should be. Paul is 90% why I only use Al Packard, Keep up the good work.

Great experience! Al packer is my dealership!

Awesome dealership used them numerous times. Always a pleasure working with Lance Johnson, Jerry and John.

Great people and dealership

Just bought a new 2016 Ford Escape SE. Love the car and gas mileage. It was my first experience buying a new car and it couldn't have been easier. Jarrett Judy was my salesman that made it all happen. Very professional while not stiff an very funny.

Superb Experience

Just completed my first car purchase in this area and must say that Al Packer Ford stands out from the other several other dealerships I dealt with. While it has only been several days of ownership, Steven Lefko, and the other customer service professionals provided assistance that revealed true awareness and response to my best interests. They offered valuable insight that allowed me to make informed decisions that improved my outcome several times during the process. I will not hesitate to recommend Al Packer to those looking for a new vehicle. It was definitely worth the drive. Thank you, John

Recall for gas tank.

I have been a customer of Al Packer Ford since 2009 and the service has been very good.

New car buy

Best buying experience I ever had. Patrick Hutchens, was my salesman and was just the best. Very accommodating, with a kind attitude and not pushy at all. He was knowledgeable and prepared, a true asset to Al Packer. His future will be bright I'm sure. Jim the finance boss, also was kind, knowledgeable, and professional. Actually got me into an extended warranty, with my limited budget. Excellent service all the way around. Will buy again.

Great car buying experience

Bernadette Pinder was great! After visiting two other dealers in the area, talking to Bernie was like a breath of fresh air. They have a great selection and treated us fairly. Bernie even stayed late on Black Friday to walk us through all the technology in our 2015 Ford Focus and sync our phones. I recommend Bernie to anyone in the market for a good car buying experience and a fair deal. Thank you!

Great service

I've been going to Al Packer Ford for a few years now and I've always been happy with the service. My most recent trip was no different. David Worth Jr. was in charge of my repairs and routine maintenance. He was very professional and got me out fast.

Review of Lance Johnson

I recently purchase a new Ford Escape from Lance Johnson. Lance was very helpful during the entire process. He explained very well all of my questions. If and when I would need to purchase a new vehicle I would definitely ask for Lance.

Great Buying Experience

I was interested in ordering a 2016 Ford Escape. I contacted several dealers in the Baltimore-Washington area. Al Packer Internet Sales Director Josh Eichelberger and Internet Sales Manager Richard Mlynski contacted me. Mr. Eichelberger and Mr. Mlynksi were very knowledgeable about the ordering process and the available options. We exchanged emails as I had a lot of questions and they answered all my questions in a straightforward and professional manner. I felt very comfortable ordering the car with them. After the car was delivered, Mr. Mlynski went over every detail in the car's features and options and assisted in setting up Sync 3 voice commands. Business Manager Jimmy Bartkowiak handled the finance. He was courteous and knowledgeable in explaining all the paperwork. I would highly recommend Internet Sales Director Josh Eichelberger and Internet Sales Manager Richard Mlynski for internet sales. All in all, a great car buying experience.

Quick Lane Service

Tony McDowell had me in and out in 35 minutes for my oil change and tire rotation and exhibited his excellent customer service along the way. He's an asset to Al Packer.

Excited!!!

I am very happy to be the proud ower of a 2011 Ford Escape XLS. I pulled up on the lot was greeted by Mr Nate Burgess. I told him what I wanted. He told me want they had to offer. He told me he had a car on the website still being inspected that would be perfect for me. I bought my car without seeing it. He was right! It is perfect for me. Thank you Nate Burgess!

Excellent experience

We originally visited a closer dealership while shopping for a new vehicle. We were quickly turned off by a pushy and arrogant sales person. We arrived at Al Packer Ford on a cold and rainy day. Nathaniel Burgess went out of his way running in the rain over their huge lot locating several vehicles that met what we were looking for. He was extremely helpful and as laid back as they come. We strongly suggest both Al Packer and Nathaniel for anyone in the market.

Great experience

I had the moon roof of my 2013 Edge worked on last week. I talked to Aaron, and according to my receipt Paul Mox and Shawn Boyd were involved in the actual repairs. Everything was fixed to my satisfaction and they were very quick. Even the waiting room is nice, but truly I think I was only there about 45 mins. I have used Al Packers service dept. before and have always been happy with the service. I only wish it was closer to where I live.

My 1st Internet search and purchase of a new car.

This was my first dealing with Al Packer Ford for a new car. After finding a model and price I was interested in from the web site, I went to the dealership with the printed info. I was met by Richard Mlynski the Internet Sales Manager who informed me that the car I was considering was not available at the dealership, so he did a search and found an exact match 150 miles away! He assured me that the car would be prepared and ready to go the very next day. I purchased the car the very next day. Richard's handling of all the details involved in finding the car and finalizing the sale were beyond an excellent rating. Very,very satisfied with my new car purchase. Ernie H.

Worth the Trip

Overall, I had a very good experience at Al Packer Ford. Anthony Rosario made the car buying process from them very easy, quick and painless. I let him know upfront that I would be traveling from Pittsburgh, PA so if I were to make the trip out I was serious about buying and did not want to be jerking around by going back and forth the entire time--Therefore, I wanted to have most of the details ironed out before I got there. The price negotiations with him were straightforward, he was very responsive and ultimately he made things happen. In addition, after I agreed that what we had discussed was worth me making the trip to try and finalize a deal, Anthony also held true to his word and our discussions on what he promised whenever I got there. Overall, he made this the smoothest and least painful car buying experience that I've had. Thanks again Go Steelers!

Great service

Mike Nester and Chris Kleinsmith could not have been nicer and more helpful with pthe repairs and service of my vehicle. That is why always come back to Al Packer

Great place for service

Have purchased three vehicles at Al Packer and the experiences have been excellent. Vehicles get serviced there also. Dealing with David Worth is always a pleasant experience as he is both friendly and professional. Would recommend Al Packer Ford to anyone.

Al Packer's is my Ford dealer.

I have had nothing but a great experience buying from here. The salesperson, Bernadette Pinder, actually got to help me purchase twice because of a bad accident I had, but I had a pleasant experience both times. She helped me pick out the options, and try out the new Ecoboost engines. I bought one there, and I am now loving the service dept. Dave Worth does a great job at keeping my vehicle serviced in my small window of opportunity when I am off of work. I have been nothing but satisfied with this Ford dealer, and will keep coming back for a very long time.

They have nice bathrooms

I was sad that I didn't get a signed Joe Flacco jersey.

Always great service

I've been to AL Packers religiously for all my service needs. Dave Worth is always most polite and helpful. He looks out for my needs and has always provided great service. I would recommend everyone to see Dave at Al Packer's for any service or repair work.

Service Visit

Recently revisited Al Packer Ford for a "recall notice" on my new CMax. This was my first service visit to this dealership since I bought my car over 3 months ago. I was pleasantly surprised at the service process....getting an appointment at the day & time I wanted, the ease of getting in and out of the facility and the friendly, accommodating Service Advisor, Timothy Ridgely. I couldn't be happier with my choice of purchasing my car from Al Packer and will continue to use them for any service related items that may arise.

Good experience overall

Went there because they had a specific model, options, and color I was seeking. The Sales Associate I dealt with, Nathan Burgess, did an excellent job and was very good to work with. Two things that could have been better, the coffee machine wasn't working and while I had made an appointment the car I was interested in was not immediately available.

Service center is great.

Having my vehicle serviced at Al Packer Ford with Antonio Mcdowell was a great experience. I did not have an appointment but he did a very thorough job taking care of my vehicle's needs and got me in and out very quickly. He also went over what I needed to take care of immediately and what items can wait. He was very polite and straight to the point. Antonio Mcdowell is highly recommended and I will go back to him for all of my Ford's service needs.

Another Good Job from the Service Dept.

My Edge has over 96K miles on it, so I felt it was time to have the fuel injection system cleaned, the plugs changed and the serpentine belt replaced. The drop-off and pick-up was coordinated by Tony McDowell, and he did a fine job coordinating everything. Chris Candler, the mechanic, did a commendable job on all three tasks. My car was ready for pick-up at the promised time. Great job.

Great service great people

very knowledgeable sales team. very fast buying process.

Great cars and great customer service!

Have been buying new cars there for many years and plan to continue. Always great reliable customer service from Richard Mlynski in sales, as well as from the rest of the staff. Thank you!

New car sales

Richard Mlynski has dealt with me on many occasions , I purchased at least 4 vehicles from Al Packer White Marsh Ford and he has been there to ease and help me through the whole process from start to finish, I highly recommend Richard as a salesman and would definitely purchase a vehicle through him the next time !

Excellent service

Al Packer's service department is top knotch! We have dealt with all the service agents but Chris and Tony really go above and beyond to help. Mike Nestor is a great service manager and makes sure that the customer is taken care of. We bought 2 cars from Al Packer and have always taken our cars there for service. We highly recommend Al Packer for service and a great place to buy a vehicle, or two!

Top Notch Service

Tony McDowell, my service advisory, go out of you way to get him. Made sure I got all the coupons that were available for the service I received. Also took care of a TBSwhile my truck was there Top notch service from the deisel service department