Airport Marina Honda

The worst experience ever!!!!!

They say something via phone and as soon as you are there, they give you much more higher price. The worst experience. I traveled from far away based on our conversation with one of the sales person, but as soon as I was there, they said we thought you were talking about different car. Wow, they are totally need your money and they don't care about you at all.

Not honest

I only speak from my experience, this was my worst experiece this people are not honest they will tell you anything to sell you a car they will lie in your face I think their rating speaks for it self,

BEST PLACE TO BUY A HONDA

Bought a lot of cars, this was the best experience in 30years.You have to go in and check it out for yourself.

Avoid

See my Yelp review for a picture of the coupon.My wife who had never been to this dealership prior to today came in to use a coupon for an oil change. The coupon says "First Time Visiter Special!" for $19.95The fine print says nothing about a requirement that the "car" must be a "First time Visiter" or "New" to the dealership.Service Advisor: Jorge Huazo, did not at first come out and clearly say he would not use the coupon. He attempted to skirt the issue by suggesting a service package priced at $80. When it was restated that only a oil change was wanted he said it would cost $35 for just an oil change. Thus began the dispute about the coupon wording. He said the coupon would not work because the car had been at this dealership before. Of course it has, it was bought there.Jorge Huazo said he would need to ask his boss, You would expect him to go get someone or at least call someone. Yet he began texting, he must have typed out quite the message because he was texting for a good while. Several minutes passed and nothing, bringing the total wait time up to around 10 minutes with us getting nowhere. Now he asked us to leave the service area so he could help other customers. Before leaving I asked if there was anyone onsite that we could ask so we could get this settled asap, he basically said there was no one working who could weigh in on the issue. I find it hard to believe that a dealership of this size has no one on site that make a call on a $15 decision, and if that truly was the case that is sad.I asked Jorge Huazo what the "Visiter" in "First Time Visiter Special!" meant, was "Visiter" referring to a person or a car? I do not recall him answering.I then asked him if he really felt we were attempting to do something wrong? He commented that he was only trying to do what was "fair".I pointed out that over $15 he was completely turning us off as customers, making us never want to comeback. He again said he just wanted everything to be "fair".I ask, what would happen if someone who had never been to the dealership bought a car that had been serviced there before. Would they be considered a "First Time Visiter" and qualify for a "First Time Visiter Special!"? Or would the car be classified as a "Visiter" and therefore void the coupon is question? Again no real answer to my question.At this point he, in what I took as a attempted threat, said that he would run the title of car and whoever's name came up, their name would be used for the servicing.He said "so we will see, if its as you said. If you did sell the car, and your wife's name is on the car, or if the car is in your name".I never said I sold the car, let alone to my own wife. I asked the above question-"what would happen if someone who had never been to the dealership bought a car that had been serviced there before. Would they be considered a "First Time Visiter" and qualify for a "First Time Visiter Special!"? Or would the car be classified as a "Visiter" and therefore void the coupon is question?"-I did not say the car was sold to my wife from me LOL.Nevertheless I asked if only the title holder could bring the car in for service or not? If not then why say your going to run the title of the car and see who's name its in?If so, then what about people with leased cars, the title is not theirs, they do not own the car. Can they be serviced?In my opinion the issue boiled down to two basic things:1- Does "Visiter" refer to a human or a automobile? I vote human.2- Say "Visiter" was intended to indicate a automobile, was this situation over $15 really handled in a way that was good for the dealership in the long run? I don't think it was.In the end it came back via text that the coupon was ok'd. There was no explanation of if we had correctly interpreted the coupon or if we were being give a courtesy pass.Despite saying "Express service in 1 hour or less", we were told it would be 2 hours.I inquired why it would be so long, I was told it was not a "normal" day and that several people were ahead of me. I'm not positive but I think some customers came in after us, but had their jobs queued up before ours because of the long struggle with Jorge Huazo. I asked if he would check if this was so, this concept seemed to be hard for him to grasp. He simply restated other people where ahead of us and it wouldn't be "fair" if our job went before theirs. I was not asking to cut in line so to speak, rather only to see if the jobs queued up were truly in order of arrival, appointments aside.Letting that go I asked why it would say "1 hour or less"? We were looking at waiting double the longest stated time of "1 hour" plus the 15-20 minuets waiting to get the coupon settled. Again with "fair" he says it would "unfair" to others and we would have to wait.We arrived around 2:10pm, at 4:39pm we were informed our car was ready. Signed - Unhappy Customer

FANTASTIC!

The best team is here at Airport Marina Honda. This is my third time to LEASE a car from Airport Marina Honda, so I am a loyal customer. This past weekend, I brought my car in for an oil change ( oil lamp went ON) was assigned to Lars Gjerde who is a new employee here, but has worked for Honda for 39 years! Lars is very friendly, personable and professional. He quickly showed me what was going to be done, and I agreed to the amount and chose to wait. Ask for Lars Gjerde for your next service! I should add, I called and made an appointment, but showed up 30 mins prior to my TIME, but I was accommodated me immediately.During the oil change, I met Brian Twoomey, the manager and told him I would be coming in soon to look at the new 2015 Accords.I simply wanted to swap my 2012 for the 2015 with the same upgrades, for the same monthly payment. I called Brian within a few days and told him I would be coming in later that evening. Brian stayed late to meet me and had an Accord for me to test drive immediately. I only gave Brian a 2 hour notice! I met Mike Acosta who took care of me by showing me all the new features of the 2015 and the differences from 3 years ago, during my test drive. The finances were quickly done, and I am paying around the same monthly payments. They didn't have the Accord EX-L on the lot, so I was able to customize what I wanted. Brian Twoomey researched and found my car within minutes. Mike Acosta drove to a nearby dealer and brought my car, had it washed. What service! I didn't have to come back later in the week. I came in with my old 2012 and drove out with a brand new Accord! Meanwhile, I saw Alvin Benjamin, who helped me 3 years ago! He remembered me! I waved to him, as he was helping another customer. Overall, I truly feel like I am very special here with such VIP treatment. It is such a rarity when one is treated with such kindness by the entire staff. I do not understand the 1 star reviews. So here's what you need to do for a 5 star treatment! Call and make an appointment! Check out their website for specialsppc1.airportmarinahonda.See Lars Gjerde for serviceTalk with Mike Acosta or Alvin Benjamin to buy or lease a carTalk with Brian Twoomey, the manager for an further assistance.

Great experience!

The best team is here at Airport Marina Honda. This is my third time to LEASE a car from Airport Marina Honda, so I am a loyal customer. This past weekend, I brought my car in for an oil change ( oil lamp went ON) was assigned to Lars Gjerde who is a new employee here, but has worked for Honda for 39 years! Lars is very friendly, personable and professional. He quickly showed me what was going to be done, and I agreed to the amount and chose to wait. Ask for Lars Gjerde for your next service! I should add, I called and made an appointment, but showed up 30 mins prior to my TIME, but I was accommodated me immediately. During the oil change, I met Brian Twoomey, the manager and told him I would be coming in soon to look at the new 2015 Accords.I simply wanted to swap my 2012 for the 2015 with the same upgrades, for the same monthly payment. I called Brian within a few days and told him I would be coming in later that evening. Brian stayed late to meet me and had an Accord for me to test drive immediately. I only gave Brian a 2 hour notice! I met Mike Acosta who took care of me by showing me all the new features of the 2015 and the differences from 3 years ago, during my test drive. The finances were quickly done, and I am paying around the same monthly payments. They didn't have the Accord EX-L on the lot, so I was able to customize what I wanted. Brian Twoomey researched and found my car within minutes. Mike Acosta drove to a nearby dealer and brought my car, had it washed. What service! I didn't have to come back later in the week. I came in with my old 2012 and drove out with a brand new Accord! Meanwhile, I saw Alvin Benjamin, who helped me 3 years ago! He remembered me! I waved to him, as he was helping another customer. Overall, I truly feel like I am very special here with such VIP treatment. It is such a rarity when one is treated with such kindness by the entire staff. I do not understand the 1 star reviews. So here's what you need to do for a 5 star treatment! Call and make an appointment! Check out their website for specials ppc1.airportmarinahonda. See Lars Gjerde for service Talk with Mike Acosta or Alvin Benjamin to buy or lease a car Talk with Brian Twoomey, the manager for an further assistance.

It's too early.

I called Airport Marina Honda today because I misplaced my keys and had no way of getting into my car. It's an older vehicle, 02 Honda Civic to be exact. I purchased it new at Airport Marina Honda and have had it serviced here over the years. I spoke with Lisa at 7:20am and asked her what I needed to do to get a spare key. I've never had to get one made so excuse my lack of knowledge. Her tone spoke for itself. She was rude and unhelpful. I mean come on, it's 7 am you can't already be having a bad day and even so it can't be any worse than mine and yet I managed to say good morning to you. Oh well, I guess the Honda Dealer in Gardena will be my new service provider. Airport Marina Honda can thank Lisa for that one.

Relaxed and friendly, plus...

From the time I drove up I was treated with respect and shown that I was dealing with knowledgeable people. The entire buying process was made pleasant and it was done quickly and made quite easy. There was one minor problem with the car after I bought it. I returned to the dealer expecting a little bit of a problem getting it taken care of, but there was none. I was sent to service and explained the problem to them. There were no other questions, they agreed with me and repaired my car (slight problem with the lights) and I was away in just a few minutes and no talk of money. I will be back. The car is a 07 Honda pilot. I will be back because of the way I was treated. H.F.

I was greeted right away by a staff member. Great service...

I was greeted right away by a staff member. Great service and very friendly staff! I came in with no appointment and they took me right away.

I come from a family of Honda owner/drivers. I've...

I come from a family of Honda owner/drivers.I've owned 3 Hondas & currently drive 2005 Accord which I purchased (new) at Airport Marina Honda. I referred a friend to Airport Honda to purchase a new car. My friend waited a total of 5 hours today (after confirming price,make, model & completing loan app). At this point I called the Brian to see if there was any hope of completing purchase today & was met by aggression & a don't care if u buy a car attitude. Later Brian contacted my friend & displayed the same horrible attitude. Now my buddy is going to another dealership. In addition, I'm ready to buy another car but due to the above...Airport marina honda lost 2 new car sales today due to their current sales manager.

"I was messing around with you yesterday......"

"I was messing around with you yesterday......" said their general sales manager Brian Twoomey. We came to their dealership twice because in the emails he used misleading words to make us think our prices were close. So when we came down there for the first time, he said "If I gave you 21800 OTD would you buy it today". We said no. The next day we came back for the second time talking about 21700 OTD and thought there was just 100 in difference to talk about. Then we heard the first sentence of this message. Well, we politely left but seriously offended. According to what their general manager said, "messing around with (us)" at least happened during our experience with this dealership on the afternoon of July 31st, 2013. So heads up guys.

"I was messing around with you yesterday......"...

"I was messing around with you yesterday......" said their general sales manager Brian Twoomey. We came to their dealership twice because in the emails he used misleading words to make us think our prices were close. So when we came down there for the first time, he said "If I gave you 21800 OTD would you buy it today". We said no. The next day we came back for the second time talking about 21700 OTD and thought there was just 100 in difference to talk about. Then we heard the first sentence of this message. Well, we politely left but seriously offended. According to what their general manager said, "messing around with (us)" at least happened during our experience with this dealership on the afternoon of July 31st, 2013. So a head-up to you guys.

This dealership is fantastic! They made the buying...

This dealership is fantastic! They made the buying experience super easy - no nonsense and straight shooting, no BS. They even sent someone to pick us up at LAX and had the car ready, washed and gassed up. The sales manager was great to work with via phone. I literally did the whole deal in a matter of an hour on the phone and fax. Sales rep Michael Acosta was super hospitable and super helpful. He waited for us at the airport and thoroughly went through the operations of the car with us. He even hooked us up with a great local taco place.

The dealer gave me a good price for honda civic and my...

The dealer gave me a good price for honda civic and my friend also bought the car in honda civic. But, the delivery service was horrible. The dealer was 35 min late, and he even did not have time to go through all the items on the checklist, and he said I am sorry I have to run. I felt really bad that he left so hurriedly and let me sign without going through the listed items on the delivery sheet. It is really irresponsible. What is worse, he forgot to bring the keys to me!!!! He said he would use Fedex to mail it to me overnight. But, it turned out to be he mailed it with regular mail. How could he mail such important things via regular mail????????!!!!!! I feel the service is really bad. It gives me a feeling that after I signed the contract, they are not treating me like a customer anymore. I have a pretty bad experience.

On June 4th 2013 I visited Airport Marina Honda for a...

On June 4th 2013 I visited Airport Marina Honda for a Major Service ($329.99 with Coupon). Mr. Lyle OTA (as specified in the bill) took my service request. Half of my service related questions were met with "I just joined today and have no idea about it". I had told him I needed the following done on my car:- I needed a Major Service and that I had a couponI needed the car to be washedI asked him about tire rotation (he said it's included in service)I told him my Headlight bulb (left side) was not fixed correctly (Fixed at another dealer) and he said he will get it doneI told him to get the brake fluid cleaned out and refilled with new fluidOn the service wall there was something mentioned about getting differential checked. I asked him what it was and I got the answer he had just joinedOn the service wall there were one or two other items mentioned and I had asked him about it... same answer... he was newI had also inquired about new Tires as the tire on the right - front had a bulge in it and the right - back had signs of crack in the rubber. I got a huge quote of $28 labor per tire and $78 for wheel alignment... which I denied of course. I later on got from Costco for about $15 labor per tire with wheel alignment.Finally, I got my car back from service with a price tag of around $446. This is where my trouble started.1. The car was cleaned only on the outside. 2. When I opened the bonnet/hood of the car, the inside was dirty as xxxx. Nothing was wiped down at all, battery posts, all the lids of all the oil tanks, window washer lid, A/c belts, engine top, wires, headlights, etc... NOTHING WAS CLEAN. When I called the service manager Mr. Rick Holderbaum, he said... that's how we do service.. we do not clean anything. He took full responsibility of the job not done... and didn't do a thing further. Said we are not equipped to do that kind of thing.3. When I reached home, I realized, the Tire Rotation was not done (This was Mentioned in the Major Service Coupon). The right-front had the bulge and the right-back had the crack... just as when I got it in for service.. they did not rotate the tires.4. The Battery Posts was not cleaned (This was mentioned in Major Service Coupon)5. At night I realized, The Headlight bulb was not fixed (I had told them to fix when I took the car in for service) (Also, this was mentioned in the Major Service Coupon)The Major Service mentions other things like change engine oil, oil filter, inspect drive belts, top all fluids, replace air filter, lubricate hinges, inspect exhaust, etc etc... Now I don't know if any of these were done. After the Service when I try to lower the temp on the A/C, it creates a sound... this was not present before service. My rear window creates a sound when going down... this was not there before service.After spending so much money, 30% of the items mentioned in the Service Coupon was not done... and I have proof of that. Also even when the Service manager said that they only clean from the outside... the Alloy Rims on my car is still as dirty as xxxx. Even a $5 cleaning service off my local car cleaners get a better job done... But wait... they are better equipped as mentioned by Mr. Rick Holderbaum.I regret the day I purchased a HONDA. I regret going to AIRPORT MARINA HONDA to research for a CAR. I also REGRET going to AIRPORT MARINA HONDA for the service. One last thing, I got in touch with a Sales Rep to Trade in my 2007 Honda Accord EX (49000 miles) and he gives me a quote of $6000 without looking at the vehicle. It's priced at $14000 in Kelly Blue Book as of today. I was shocked at the sales rep's quote. I asked him why so low for a 2007 Honda Accord EX and he says... 'I don't know, I just came in about a week or so ago.'. He also said that that what the 'guys at the desk' had quoted him and he has no idea why. He was in from a hotel/restaurant industry.What is this? The Sales Rep handling my Quote has no idea about cars... he is from another industry and says he is new... and finally the Service Rep says he just joined today and has no idea about half the items mentioned in the service wall...I also asked the Service Rep to give me a feed back form after I was so disappointed with the service and he says.. 'I have no idea I am new'. I was so upset... I almost yelled at him saying ask the other guys who has been working there earlier...WHY DO I HAVE TO LISTEN TO THEM WHINE ABOUT JUST JOINING THE FIRM. ARE WE NOT ENTITLED TO EXPERIENCED TECHNICIANS? OR ARE WE SUPPOSED TO NOT GET SERVICE CAUSE THEY ARE NEW. I JUST SPENT about $500 for a crappy service.

Recently bought a Honda Civic with my girlfriend - they...

Recently bought a Honda Civic with my girlfriend - they provided us a great deal off the bat, and other dealers couldn't match. friendly staff and a quick process.

Both Alvin and Moe were extremely helpful and friendly! I...

Both Alvin and Moe were extremely helpful and friendly! I had a great experience and would recommend this dealership to anybody and everybody looking for a car!

Thank so much Mr. Rod Gomes for helping my husband and...

Thank so much Mr. Rod Gomes for helping my husband and myself to lease a new CRV on March 22.You make as feel very satisfied and you demostrated to be very knowledgeable on your job, very kind and very professional as a sales represetative. For sure we will recommend your dealership to our friends.Thank you so much again and have a great day!Maria and Nicolas E

I purchased a 2013 Civic-Ex-ll and the experience was...

I purchased a 2013 Civic-Ex-ll and the experience was wonderful, Karen Botchin the salesperson was wonderful in helping me get the vehicle with the exterior and interior I wanted. After the test drive, I was sold. The features as ease to operate.

Great experience

This is my second time buying a car and both times have been an overall great experience. The workers are all very nice to work with. Especially Rod Gomes who I had the pleasure to personally work with the second time around. He made sure I was happy and got me a great deal with a car that I am more than happy with!

I want to thank the entire staff of Centinela Honda...

I want to thank the entire staff of Centinela Honda dealership for their kind and curteous manner in which they delt with my husband and myself. A special thanks to Priscilla who was patient with us in making our decision. we went in to purchase one vehicle and I only needed to tell her about my needed space for my 6 grandchldren, and she got exactly what I needed. The staff was so attentive to my husband and my needs, we arrived with one vehicle in mind, and left with two...Thank God for people like the Centinela Honda staff...I have not stopped telling people about them yet! Thanks again Priscilla, you are the epitimy of good customer servce! Made us feel real specal...even the big manager came out and shook our hand :)

Dawn in the Service department is a dream to deal with! ...

Dawn in the Service department is a dream to deal with! I can't say enough good things about her. She's the reason I won't go anywhere else!

This was the best experience and easiest process I have...

This was the best experience and easiest process I have ever been through when buying a car!Alvin was very professional, helpful, very knowledgeable and easy to talk to. I felt no unneeded pressure. He made the process very easy and comfortable for me. Also a special thanks to Jay from the Finance Department for the great customer service.I highly recommend Alvin Benjamin and the staff of Marina Honda.

I found out about this dealer through the Disneyland...

I found out about this dealer through the Disneyland Resort. I did some car hunting and went inside to find a person for some assistance. I was able to meet Terry and he was so much of a support. He gave me some good information on what is difference among the Honda vehicles. After taking a test drive, he guided me through the negotiation process. After learning that graduates get benefits, he and the manager made getting a two-door Honda Civic a reality. Humbled by the experience and would spread that joy around.

New Odyssey

4th time buying a new car, This is the first good experience, no pressure to buy! Even the finance guy was no pressure

4th time buying a new car, This is the first good...

4th time buying a new car, This is the first good experience, no pressure to buy! Even the finance guy was no pressure (even after refusing all the extended warranties)

Another Great Experience

I had not bought a new car in about 22 years and so when I finally decided it was time for a new car, my friend suggested that I make an appointment with the sales manager, Alvin Benjamin at Airport Marina Honda since my friend had a positive experience. So in July of this year I bought a new Honda Accord and I was relieved that I did not that is was a life or death matter into getting a new vehicle at that very second. Unfortuately, my new Honda that I purchase in July was totaled in October where I had parked it and again since I had to get another vehicle went back for the second time to see my good friend Mr. Benjamin and received an even better deal with a higher model Accord. Thanks again Alvin Benjamin.

Alvin was wonderful to work with. With my credit not...

Alvin was wonderful to work with. With my credit not being perfect, he got me as close as he could to my target monthly payment.

I recently had extensive (bad) experience with Airport...

I recently had extensive (bad) experience with Airport Marina Honda. I had made a TrueCar search for a 2012 Honda Odyssey Touring. After re-confirming the price with the Internet Sales Manager via -mail, phone and text I came in to buy the car. Once there, they proceeded to offer to sell a lesser model for the agreed price, and raised the price on the model I had come to buy by $4,000, What is really aggravating is that I drove 90 minutes and they made me wait more than an hour.They sent in what must have been a senior sales person, Chris Debonnet, who tried to show me fancy math about the payment is the same (duh, yes but its 2 more years of paying). Really slimy. I got a better deal and no hassle from another dealer.

made my service appointment on line & i came Sept. 18...

made my service appointment on line & i came Sept. 18 as scheduled.Thanks to service advisor Dawn Perlingiero excellent assistance. Got my tpms sensor light fixed due to tpms sensor assembly malfunction after using an emergency aerosol tire inflator. i'm very much confident knowing they have the high standard instruments to deal with the problem. Overall charges was reasonable enough.Safety recall inspection was also performed free of charge.it was a relaxing time and a good experience being a client of Airport Marina Honda.

I am from out of state and have taken my vehicle to AMH 4...

I am from out of state and have taken my vehicle to AMH 4 times as I am limited on time for service. Battery issue the first visit, since it was replaced under warranty there is no warranty, I purchased from O'Reilly. Second visit brakes grinding inconsisitently, AMH fouond nohting wrong. Third visit, brakes makeing a pulsation sound. Service Advisor replaces front brakes. Fourth visit, brakes still making pulsation sound as did on third visit. Went for a test drive with service tech, he knows what it is, rear brakes.Had the repair approved, waited while vehicle was being serviced and asked to see Service Manager upon arrival. Waitd for about two hours, vehicle completed and no response from the SMgr. I pay for service, who shows up, the SMgr. Hi really didn't give a SH** as I did not immediately contact the dealership after the third visit and the repairs were not completed satisfactorily.Good Bue Airport Marina Honda!

life is better second time around

we went to a honda dealer and wasted 2 hours with no car in the end . then we called airport honda and the guys was so nice on the phone and told me he can make it happen with the price i want and the color i want. it was a 10 minutes drive from one dealer to another but well worth-ed i was greeted with alvin bennamin , the sales man and with in minutes we were doing numbers and signing contract then all we did was wait until they cleaned the car and put gas in it. i wish i had gone to airport honda first.

The dealership experience was very Great. The salesman...

The dealership experience was very Great. The salesman was very friendly and helped me with no problems. Helped me get into a vehicle that i really wanted and never gave up.

Awesome Experience

Our last sales experience was outstanding from start to finish. The Airport Marina Honda Sales Team was able to meet our needs from start to finish. Terrance has been our go to Sales Consultant since 2009. He has such a vast knowledge of the product he represents and makes our family feel very special. We were also pleased with Team Leader LB and Finance Manager Frank. We love our new 2012 CRV- EXL with RES!!!!!

Great Experience with my Lease

I have not had a new car in the last 22 years and was reluctant about walking into a dealership. I went into Airport Marina Honda and met Alvin Benjamin who put my mind at ease and drove off with a beautiful Black Accord EX. Thank you again, Alvin

good service

The buying experience at airport hondas was very good. Our sales consultant Carl Thomas was very helpfull with everething and helped us thru ther whole process.

Elaine was a very pleasant and helpful. She had a great...

Elaine was a very pleasant and helpful. She had a great knowledge of the vehicles we were interested in. She was very caring and made our shopping for a car a delightful experience. She what I consider to be a (5 STAR SALESPERSON). Terry and Lydan werealso a pleasure. They worked very hard I believe to get us the best possible deal. They were attentive and caring they offered us coffee, gave us the time to talk among ourselves and to make up our own minds. The overall experience was a great one. I would definitely recommend this dealership to anyone and I would especially tell them to ask for "THE DREAM TEAM" ELAINE, TERRY, and LYDAN. THANK YOU ALL SO MUCHMARWAN AND MICHELE ROBINSON

New Car Lease

I had a great experience at Airport Marina Honda with Mr.Carl Thomas. He was fantastic to deal with the entire process. He was patient and knowledgeable. He made me feel welcome and kept my best interests in mind. I will refer to him to people who would like to have a similar experience. I recommend people to make Airport Marina Honda their choice for their Honda purchases. I hope you all have the same experience that I had. Good Luck in your auto purchase. Regards, E.N.

What an AMAZING EXPERIENCE!!!

It was actually fun to but a car! Charles was amazing. He asked us questions, he gave us options, he really went of his way to help us find a car that we could get the most out of with our limited budget. They have the largest inventory of used cars that I've seen before so that helped alot.

I contacted the dealer through the Honda America website....

I contacted the dealer through the Honda America website. Alvin Benjamin replied by email within a hour. He then telephoned me to introduce himself. I gave him the description of the vehicle I was seeking to purchase; Homda Pilot EX, with specific accessories. He promptly replied via email with the price of the vehicle plus an itemitzed listing of the accessories and their prices. I checked with four other dealers online. One invited me to visit their showroom to discuss my purchase. This is exactly what I wanted to avoid. Two others were well out of the price range when compared to Mr. Benjamin's quote. Also, two others questioned why I wanted a certain accessory on my Pilot. One dealer's representative didn't appear to be familiar with the accessory I wanted. Over all my experience with Airport Marina Honda was exceptional. I credit that to Mr. Benjamin. He was concerned about my needs. He presented all of the details of the transaction. He is extremely pleasant to work with; very efficient. He did not try to sell me something I didn't want. Along with that the pricing was very competitive.

AWFUL!!! Lies, lies, and ATTITUDE! While they're do seem...

AWFUL!!! Lies, lies, and ATTITUDE! While they're do seem to be about 2 friendly and courteous people at this dealership, we of course got the nastiest woman. She never knew what was happen. It was always just 1 more hour, then definitely tomorrow, then definitely in a couple of days. And we're from out of town and just off a 12 hour flight. We waited all day in the waiting room and they hadn't even looked at our car by the time they closed! So we had to spend the night. Then when we got to the dealership we were told we would have to stay another or rent a car to drive 3 1/2 hours home!? This is the worst service I've ever had at an auto mechanic and especially at a dealership!!

I have received a good service and an excellent price. I...

I have received a good service and an excellent price. I would buy a future Honda at Airport Marina Honda. Also, I would recommend my friends to that dealer.

When my girlfriend's car finally died I knew that I would...

When my girlfriend's car finally died I knew that I would have to drive her around a bit, but I shuddered when she mentioned car shopping. My fears proved unfounded when Harold walked up and introduced himself. He was genuine, knowledgeable, and dare I say funny? We quickly found a model that she liked and then spent a couple hours discussing color; he made my part of this situation easy. I look forward to doing business with Harold in the future, this man had the patience of a saint.

MR.CARLOS A. SOSA

MR.MANUEL LOPEZ WAS VERY POLITE AND PATIENT AND HE SHOWED ME ALL THE OPTIONS I HAD IN PURCHASING MY NEW VEHICLE HE ALSO EXPLAINED ALL TH EQUIPMENT ON THE CAR AND OVERALL HE WAS AN INTELLIGENT WELL MANERED MAN AND WAS OUTSTANDING IN HIS CUSTOMER SERVICE. I WILL PURCHASE ANOTHER VHICLE FROM THIS DEALER....

Great experience buying a car here. I would not hesitate...

Great experience buying a car here. I would not hesitate to go back when the time comes to buy a car again. Very helpful staff.

Got a car there alvin was great very friendly and got me...

Got a car there alvin was great very friendly and got me a great price on my car id recommend going there if your looking to get a good deal

At airport marina Honda i got my first car. Mr.Thomas...

At airport marina Honda i got my first car. Mr.Thomas helped me make a good decision and he offered a nice price. He is patient, friendly and considerate. I would recommend this dealership to whoever stop by airport marina Honda.

When I walked into Marina Honda, the stress of not...

When I walked into Marina Honda, the stress of not finding a great car, for a reasonable price immediately dissapeared when I met Carl Thomas. Mr.Thomas showed genuine interest, care, and concern from start to finish in the deal. He made finding my 1st car not only simple, but possible! His car dealing expertise are amazing, and worthy of being commended. Mr.Thomas' contribution, and dedication to Marina Ford is phenomenal.

I would like to take the oppurtunity to thank Alvin and...

I would like to take the oppurtunity to thank Alvin and his people at Airport Marina Honda for the quick and painless trade-in process ever! This guy is a champ with his quick work and I was out in less than an hour with my 2012 Honda Odessey EX. I would recommend this dealership and Alvin to get the job done.

After a bad car accident caused by another driver left my...

After a bad car accident caused by another driver left my car officially totaled, I came to Airport Marina Honda to meet with Alvin Benjamin about purchasing a new honda fit. I had contacted Alvin Benjamin online and he was extremely prompt in responding and following up on my inquiry. He was positive, friendly, helpful and flexible regarding my schedule. When I met with him in person his approach was honest and straight forward. He wanted to make sure I had any questions or concerns addressed and even walked through the car and it's features with me. It was a very positive experience and while I hope not to need another car anytime soon, I would seek him out in the future.

The sales person showed a variety of vehicles and we were...

The sales person showed a variety of vehicles and we were able to choose the best variety. The test drive was good and made us select that car. The reps were very great and made our purchase very quick.

Ziyed was great help!! He explained everything about the...

Ziyed was great help!! He explained everything about the vehicle we were interested in thoroughly!! He was very helpful and understanding. We are very pleased with his work.

The sales representative who helped me was very friendly...

The sales representative who helped me was very friendly and was willing to work with me so that I could get a new car. Ziyed made the entire car buying experience easy and hassle-free.

I had a great experience at the Airport Marina Honda....

I had a great experience at the Airport Marina Honda. Ziyed M. Mbazaia was super helpful and everyone there did there best to make me as happy as possible.

I would like to recommend Airport Marina Honda. My...

I would like to recommend Airport Marina Honda.My salesman, Alvin Benjamin was wonderful to work with.He was friendly and made the process far less stressful than I'd imagined. Alvin was also very organized and offered me an extra discount, on top of an already very good price. Not only am I happy with my new car, I'm very happy with the experience of purchasing it.If you go to this dealership, be sure to ask for Alvin.

Elaine was friendly, a great help and even drove me home...

Elaine was friendly, a great help and even drove me home at midnight! That's dedication! Thank you Elaine! She's a great asset to the dealership. A rating customer svc

I bought my CR-Z from Alvin Benjamin. He was great to...

I bought my CR-Z from Alvin Benjamin. He was great to work with online and offline. He was patient and professional during my whole experience in purchasing my CR-Z. The price I got on my vehicle was great and I would definitely go back to Alvin if I needed to purchase another vehicle.

After my car which I bought at the same dealer was...

After my car which I bought at the same dealer was totaled in an accident, my first thought was to go back to Airport-Marina. Terry Williamston worked with me to get the best deal and a car that was the closest to the price I paid and the 2008 Nissan Sentra. He went out of his way to find me the best available car and today I am very happy with the one he presented to me. Although I miss my old Nissan, this one is an even more classy looking car and runs beautifully. Many thanks to Terry and the rest of the team at this dealership to make my worries about getting another car a wonderful experience. I would not hesitate to contact him for assistance in the future and highly recommend him to friends and family.A very Merry Christmas and Holiday Season to All.

I gave this rating because I had a great experienced with...

I gave this rating because I had a great experienced with everythingWilliam and Elaine are really friendly, and helpful people this dealer ship is the best in Los Angeles.

I am a college student who needed a car that would be...

I am a college student who needed a car that would be dependable and find a car that would work with my budget. My dad and I looked for a good couple months before even visiting a dealership. We chose Airport-marina Honda and he dealership was clean and had a very good selection of cars to look at. The employees, including Abner Carl Thomas, were extremely helpful in working with my dad and I on finding a car that wouldn't be a burden to our finances. My dad is a spanish speaker and they were able to explain everything to him clearly, so we both had a clear understanding of what car was most efficient to my needs and how it worked. I left the dealer with a brand-new 2012 Black Crystal Honda Fit. The gas milage is amazing compared to the van and diesel truck I was driving from Redondo beach to Santa Monica everyday for school. I am extremely happy with my car and it's so cute and small. I literally can 'fit' into any parking spot, in any city; be it downtown LA or the parking lot at my school. My honda fit is a perfect fit for me.Emily Salazar

Alvin stayed late to help me out when I became stranded...

Alvin stayed late to help me out when I became stranded and needed a new CR-V SE 2WD. Even though he didn't have a car at his location some how he mangaed and got a car for me and get me inside a new CRV when no other dealer seemed to be able to find one immediately. He was very gracious and kind and compassionate.Thanks Alvin, you are a fantanstic, great, awesome... i didn't have more words to praise you man. I definetly recomend my friends to go to Airport Honda and make a deal with Alvin Benjamin.Thanks,Dinesh

Not a good option, not even close....

Chances are that if you are reading this review, you are familiar with the internet. I am in no way a whiz but decided to do some internet browsing before going to a dealership. I saw the model and specs I was looking for and the internet price seemed decent so I went in to Airport Marina Honda to check it out. When I arrived I was promptly greeting by a sales person who almost immediately started asking me the usual questions,"do you have a trade-in, how much are you looking to spend, what do you want your payments to be?" I simply said, "depends on the price of the car". The sales rep pushed a new car on me immediately but I resisted and requested to look at the certified pre-owned inventory. He showed me only a few models, which were newer and pricier. When I "hinted" that I was looking for a 2009, he said they didnt have any in stock but he would look online to double check. Sure enough, there it was. However, it was $4K less than what was on the sticker and what he claimed to be a "steal". He said that he would honor the "internet" price but that it was their best deal and the deal had to be done that day. REALLY?!! Why would a car cost less online (from the comfort of my own home) than the price i would pay when taking the time to actually go to the dealership? Well, as you can imagine, I left without buying a car. And, on the way out, I saw another salesperson jump starting the same car he wanted to sell me! By the way, who doesn't know how to spell "soccer mom"? Probably someone who isn't...just some food for thought.

Alvin stayed late to help me out when I became stranded...

Alvin stayed late to help me out when I became stranded and needed a new 4WD. He searched everywhere to find me one and get me inside a new 4WD CRV when no other dealer seemed to be able to find one immediately. He was very gracious and kind and compassionate.I would climb down off my mountain and travel the three hours to Airport Marina Honda again just to buy another car from Alvin Benjamin.

I started with requesting quotes online and Alvin was the...

I started with requesting quotes online and Alvin was the one who gave me the most reasonable price (many internet agents give untaxed prices that are very close to MSRP, which is not useful at all). I went to 5 dealers to compare the price and Alvin was willing to give me the lowest price so I made a deal. He explains everything clearly and humorously. I am an engineer so I know he was not bluffing. I am very satisfied with my new car. Go find Alvin if you go to this dealer.

I worked with Antwoine Pennix in the Internet Sales...

I worked with Antwoine Pennix in the Internet Sales department. Antwoine called me after I requested dealer quotes on-line through AOL Best Deals. Antwoine not only responded quickly, he remained patient and courteous through a month-long process while I was checking around for deals and waiting for the 2012 models to come in. When I was ready to buy, he not only gave me the best price among the many dealerships I contacted, but did so without the good cop/bad cop approach I got from the closest dealership to our home. It was well worth the drive (30 miles) to purchase the vehicle at Airport Honda -- the deal was exactly what I was told over the phone, and Antwoine managed to trade with another dealership to get exactly the color vehicle and options we were looking for. Dealing with Antwoine in person to complete the sale and paperwork was also great. He took us on a test ride, walked us through the paperwork, and explained the vehicle features in a friendly and professional manner. I'd recommend both the dealership and Antwoine without hesitation to any of my friends who are interested in purchasing a Honda.

Alvin was very thorough and friendly. I felt comfortable...

Alvin was very thorough and friendly. I felt comfortable immediately after speaking with John and then Alvin. At no point did I feel pushed or made to feel inadequate. Alvin helped with the process from test drive to finance and made it smooth and easy. I would definitely recommend Alvin and Airport HOnda.

Rod Jones made my car-buying experience truly no hassle,...

Rod Jones made my car-buying experience truly no hassle, and he kept me in the loop throughout (I had to wait for the car to come in from shipment).

The overall experience from this dealership and...

The overall experience from this dealership and specicially Alvin the Finance Manager was great. He provided a friendly atmosphere and you can tell that he knows what he is talking about; unlike a lot of bs sales people. If you have any questions and/or you want the best deal and a good value for your trade-in see Alvin !

Elaine was easy going. She did her best to assist. Made a...

Elaine was easy going. She did her best to assist. Made a good deal. Great follow-up. Got me in & out fast. I actually had a very unstressful time

Most of dealing was online via email. When we arrived to...

Most of dealing was online via email. When we arrived to do the paperwork, everything was quick and easy. Alvin and the rest of the staff were very nice. We had visited other dealerships and looked at this car but Alvin was by far the most knowledgeable about the features of the Insight and made sure that we were familiar with all the bells and whistles including where the spare tire was and how to tune the radio before we left the lot. Of course this makes good sense - we will most certainly be more satisfied with the car knowing what it can do. One note, he forgot to give us the temporary registration so I can't drive it for the couple of days it will take to arrive. Still he was very nice and even offered to bring it out to us.

This was an Internet purchase for me. Right away I felt a...

This was an Internet purchase for me. Right away I felt a good vibe when dealing with Alvin. My initial impression of him was very positive. No games, no bullsh*t. Very professional. We closed the deal with him over the Internet. I didn't feel the need to go to the dealership to verify what we agreed to. I only went to the dealership to close the deal. Everything I envisioned happened; the car I wanted, quick service, and no up-selling. Alvin is also very personable and easy-going, and my purchase experience was pleasant and fun!Bruce

Douglas Hudspeth and Henry Ford were very helpful and...

Douglas Hudspeth and Henry Ford were very helpful and informative. I felt like all my needs were fully met. It was an overall great experience.

Alvin was great. We were there for LONG time, but that...

Alvin was great. We were there for LONG time, but that was only b/c they didn't have the color we wanted in stock and he sat there right in front of us and traded with another dealership to get us the exact car that we wanted. He was friendly and knowledgeable without being pushy at all. He was there to sell us the car we wanted, not try to get us into a different car that he was hoping to sell. We enjoyed spending the better part of the day with him and were very very happy with our experience. I highly recommend Alvin as someone who will steer you the right way (pun totally intended) and not be a pushy car salesman.

I have been a loyal Honda customer since 2000. I bought...

I have been a loyal Honda customer since 2000. I bought my first car (Honda Civic) at this dealership. In 2007 I traded in my civic for an accord at a different Honda dealership. I have always gone for service such as oil change or body work at Airport Marina Honda, however the last two times I have gone I have been very unsatisfied. I refuse to get service from Airport Marina Honda!#1 Several months ago I made an appointment for regular service (oil change). My appointment was at 12:00pm, however, when I arrived at AMH I was told they were backed up and had several cars in front of me and the wait would be 30 minutes to 1 hour. I mentioned I had an appointment, but that did not matter, I would have to wait! #2 I received a coupon from AMH for new Accord tires %88.00 each. I made an appointment and asked the woman for information. (How many miles are they good for, will they be appropriate for my car, etc) However, when I arrived at AMH I was told that those tires were not appropriate for my 2008 Accord, they were only good for older Accord models, and the tires I needed would be $150 each. AND they had to be ordered because they did not have any. Overall comments: Staff needs to inform customers that appointments are not required, give all information before an appointment, not mail coupons that are not appropriate for your car, have ridiculous high pricesTherefor have created a very unsatisfied customer!

We were in search of a Honda Fit for our daughter in Los...

We were in search of a Honda Fit for our daughter in Los Angeles, and largely coming up empty because of a shortage of these cars in the entire state of California. We finally found what we wanted at Airport Marina Honda, who moved very quickly to put the deal together over the Internet and via phone (we are in Seattle). The car was found over a weekend, we pretty much had everything nailed down by Monday, and our daughter drove out of AMH in her new car that Tuesday. Thanks to Alvin Benjamin at AMH for being responsive to our many email and phone questions, and putting this deal together quickly. Our only regret is not getting a few hundred knocked off MSRP, but it was clearly a seller's market in view of the shortage of vehicles, so we didn't haggle. Our daughter is very happy with the Fit, incidentally.

The staff was incredibly friendly and went to great...

The staff was incredibly friendly and went to great lengths to find the specific color and style I was looking for. There was great communication between me and my dealer and I was very pleased. Alvin was very knowledgeable about the car unlike another Honda dealer I visited.

Serge has great customer service skills.He was very...

Serge has great customer service skills.He was very helpful and focus on our needs,showing us how to access the the new features on our vehicle, we were never rushed and feel comfortable asking questions.

I inquired about a car over the internet, and Alvin...

I inquired about a car over the internet, and Alvin answered all my questions up front. Walked in completed the purchase with great customer service, and exactly as discussed. Thanks Alvin

I believe that the dealership and the 2 employees noted...

I believe that the dealership and the 2 employees noted went out of their way to get us the best deal and in these tough times for the Japanese dealerships the car we wanted. The search of the whole LA basin was extensive, thorough and time consuming but they came through for us. I will recommend this dealership to all who are out there looking for good service.

I purchased a 2011 Accord via the internet and dealt with...

I purchased a 2011 Accord via the internet and dealt with Serge Haftvani. Everything promised was delivered. This dealership had the best price. Also got a great trade on my used Lexus ($2,200 more than CARMAX offered). I normally hate going to car dealerships, but actually had a pleasant experience with Airport-Marina Honda. regards, Chuck

The staff was great

I went in to purchase a pre-owned Honda and everything was done exactly like I was told prior to coming down... No changes at all... It was very good dealing with Airport Mariana Honda and I will tell anyone purchasing a new or pre-owned car to go their first... Thank you Airport Marina

We had a WONDERFUL experience at Airport Marina Honda. ...

We had a WONDERFUL experience at Airport Marina Honda. We traded in our old Ford and bought a new Honda Accord. Eveyone was professional and curtious. Once we decided to purchase the Honda Accord, it took Alvin a day and a half to locate the exact car we wanted (From color to accessories, not an easy task, I am very picky). When we got the call it was on it's way to the dealership, we were on our way to finalize the deal. We were greeted the minute we stepped foot on the lot and John and Alvin were paged right away. We also met Dan Theroux the general manager. They all made us feel like we were part of the "Honda Family" and went into detail to show me how to use the new functions on my car. We would definatly purchase another car from them in the near future and would reccommend them to all of our family and friends.

Alvin Benjamin was knowlegable, funny and honest. When I...

Alvin Benjamin was knowlegable, funny and honest. When I chose to buy the car, I was in and out in just about an hour. I would have no hesitation in recommending him to anyone who is buying a car!

My husband and I purchased our Honda from Airport Marina...

My husband and I purchased our Honda from Airport Marina recently and could not be more pleased with our buying experience. We were looking for our Honda at a time when availability was extremely limited. We had put out requests for the car we wanted at several dealerships and had no luck. We found Airport Marina Honda through their bid on an internet new-car price quote site and emailed them. Alvin Benjamin called us back. We immediately had a comfortable feeling about working with Alvin. He said he didn't have what we wanted on his lot but was confident he could work a trade to get what we wanted. Over the course of several days Alvin kept in touch and let us know he was still working on getting us our car. When he managed to locate the car we wanted and could trade for it he called us to let us know there was a complication: the other dealer had installed a few options on it and wasn't willing to remove them. He listed out what the options were and how much extra they would be if we wanted that car. He didn't pressure us to take the car or to make a quick decision. We weighed our choices and ultimately decided we wanted the car as is with the options (they were good options -- mud flaps, wheel locks, a trunk liner -- and not outrageously priced). We called Alvin back to OK the deal and to arrange a time to come buy the car. We wanted to come in the next day and Alvin graciously agreed to come in even though it was his day off. We showed up and bought the car for the price quoted plus the agreed-upon costs for the options. No haggling. No shenanigans. We got a hard-to-find car at a good price with no hassle. If you are looking for a no-hassle buying experience we highly recommend Alvin Benjamin and Airport Marina Honda. And if you are looking to locate a hard-to-find Honda Alvin Benjamin is the tenacious guy who can get the job done. I was so pleased with him that after our deal was done I gave him a hug!

I began my interaction with Serge online, inquiring about...

I began my interaction with Serge online, inquiring about a particular 2011 CR-Z model and color. Quick to respond, he provided a competitive offer that enticed me to visit the dealership. I was a bit skeptical at first since dealers add accessories, thus increasing the price. He kept true to his word and made sure he found me the model and color with no extra bells and whistles, which was exactly what I wanted.A first time car buyer, I visited other local dealerships after my trip to Airport Marina and noticed the manner in which the other dealers treated me. Essentially the salesmen were pushy and didn't listen to my needs. My experiences definitely made me appreciative of Serge's customer service even more. He understood what I sought and delivered. In addition, he was also patient in guiding me through the car buying process. I couldn't have asked for a better experience.I would recommend this dealership to my friends and family. Thank you, Serge!

I use to take my 2007 Accord SE to the dealer I purchased...

I use to take my 2007 Accord SE to the dealer I purchased it from for service and I also use to live in Cerritos. (Moved to Los Angeles) Well it was time for service and I wasnt too excited about driving 30 miles to get an oil change but I still wanted to do my due diligence and look to other dealerships closer to me for the best price. I shopped Culver City Miller Honda, Scott Robinson, Carson Honda, Norm Reeves and Airport Marina Honda. I have never been there for service before because their prices were not competitive enough in the past but I was blown away by the rock bottom price for service AND parts! Airport Honda has proficiently trained their staff to the high standard excellent! Lisa was professional, courteous and efficient. When I retrieved my car it was clean and cool! My oil change was complete and she informed me of the services I actually needed. Thanks to Lisa and the trained staff, Airport Marina Honda is my new dealership!

Ms. Lisa is my new BFF! She is knowledgeable,...

Ms. Lisa is my new BFF! She is knowledgeable, professional,trustworthy and always has my best interest at heart when it comes to repairs. Thanks.

Alvin was absolutely phenomenal. He made the purchase of...

Alvin was absolutely phenomenal. He made the purchase of my leased vehicle as smooth as possible. I have been leasing with Honda for 3 years now and felt a bit harassed by their leasing company even though I was never late on a payment nor did I ever create any issues with my leased car. They constantly called me asking for reviews in the beginning of the lease and over the past 5 months have been calling nonstop to get my car inspected (since it was the end of my lease) DESPITE me telling them numerous times that I intended to purchase the car. I spoke with a few different people about purchasing my car and I was not that impressed with any of them, but I felt that that was probably a normal reaction, i mean....salesmen are...salesmen. When I came into the dealership, none of the salesmen I had spoken with were around and by chance, I was paired with Mr. Benjamin. I truly can't speak more highly of him and his knowledge, friendliness, and overall customer service. He instantly made me comfortable and made me feel like I was part of his family. I never write reviews but I felt compelled to about him. I highly recommend him to anyone walking into the Airport Marina Honda dealership, you won't be sorry. If you are allowed to read this Mr. Benjamin, thank you again for all of your help. - Erin House

Very kind and caring staff helped me out with all my...

Very kind and caring staff helped me out with all my needs ! This is the best dealership I have been to. The staff there made sure that I was comfortable with what was going on . The prices of the maintenance was exelent . Over all this dealership is 5 out of 5 stars I would recommend this dealership out of all the others.

From the moment we stepped on to the lot, we were...

From the moment we stepped on to the lot, we were welcomed, but not harrassed. The salesman was very knowledgeable about the car we were interested in. We were very specific about the model and color and they found us on, even though it was at another dealer. We were very happy with all the people were worked with to make the deal happen!

I given this rate because I only allow the dealer to...

I given this rate because I only allow the dealer to service my van and everytime I have my van service I leave with the feeling that my van was in good hand and I don't have nothing to worrying about. The consulant Lisa is alway very helpful she always remind me what service that I need to keep my van running in good sharpe I would and have recommend this dealership.

We wanted a Honda Insight and several dealers weren't...

We wanted a Honda Insight and several dealers weren't honest about which cars and colors were available. Thankfully Serge at Airport Marina Honda was honest on the phone and when we got there Alvin Benjamin was smart, patient and thorough. Thanks for a great car and a great experience.

Just completed a complete timing belt package for my 2004...

Just completed a complete timing belt package for my 2004 Civic. Although it was expensive, the cost was actually less than at several other mechanics that I got quotes from. Initially one of the belts was not quite tight enough which gave me a squealing sound when starting my car. I brought it back in yesterday (without an appointment) and it was fixed in under 30 minutes. Very pleased with the overall process and Jim was very good at explaining exactly what was being done.

Mr. Larry Palmer is the best service advisor I have had...

Mr. Larry Palmer is the best service advisor I have had the pleasure of dealing with. He is honest and ethical and ehibits a great deal of experience dealing with people and his knowledge of cars. He was friendly, helpful and curtious when he was helping me with the problems with my car. The work was done in a quick and efficient manner and I would recommend this dealership to all my friends and family.

I brought my car in for new tires and rims. They gave me...

I brought my car in for new tires and rims. They gave me a quote over the phone. The quote was reasonable and cheaper than some other dealers that I shopped around with. This dealship was professional from the time I talked to them on the phone up until completion of my service and the customer service was excellent. Larry was very helpful in explaining everything I needed.

I was in a bad position when my transmission went out,...

I was in a bad position when my transmission went out, but Larry Palmer and Airport Marina Honda were the best and helped get back on the road. Larry made sure I got the best deal possible which is totally unlike any car repair service I have ever experienced. I would certainly recommend them.

I had the good fortune to work with Larry Palmer on a...

I had the good fortune to work with Larry Palmer on a problem we had with our Honda Accord.We had an accident last August in Reno, Nevada, and the car was repaired there. Seven months later, a strange noise begin occurring when a turn was made. Larry worked many days with the technicians to determine the cause. It was difficult to find but he never gave up.Larry also convinced the insurance company that this problem was caused by a faulty repair in Reno. The insurance company reimbursed us.I want to let you know what an outstanding employee you have in Larry Palmer.Ken Carlson

Me and my dad have been searching for the perfect and...

Me and my dad have been searching for the perfect and most safe car since i have graduated from high school. I spent half a year searching for that perfect car. I came across Airport Marina Honda and met Mr. Abner Carl Thomas. He met me and my dad's needs for "the" car. He explained everything to us step by step until we understood everything. He made sure of it to. We found the perfect car. Mr. Thomas was great!! I recommend everybody to go and speak directly to him. Because he understand everybody needs.

I worked with Alvin Benjamin at Airport Marnia Honda for...

I worked with Alvin Benjamin at Airport Marnia Honda for my 2011 Civic LX. He is truly a professional person and very helpful. When I first met him I already had the pricing info about Civic VP but I was surprised when he offered less than what I had in my mind. I decided to go with LX instead of VP because I got a very good deal. This was my first time car purchasing and he helped me understanding all the procedure and made it a lot easier for me. He explained everything in the car and he even himself dropped the car at my place when I bought it. He has great work ethics, good communicator and very friendly. I found my experience wonderful with him and definitely consider him for my next purchase and I also recommend him to others.Saleem (Los Angeles)

My recent purchase of an Accord Coupe working with Alvin...

My recent purchase of an Accord Coupe working with Alvin Benjamin was such an effortless process. Alvin was a true professional, knowledgeable, patient and very friendly. He is a great person to deal with and answers any and all questions thoroghly and very straight forward. The time spent with Alvin purchasing the car was such a positive, quick and easy experience. I would definitely recommend Alvin Benjamin and this dealership to any of my friends.

My experience at Airport Marina Honda was AWESOME! Mr....

My experience at Airport Marina Honda was AWESOME! Mr. Abner Carl Thomas was by far, the most helpful and exceptional salesman that I worked with throughout my car buying experience. When he approached me at the dealership, he was extremely friendly and provided me with excellent customer service. We test drove the car I was interested in, and he reiterated that he could get me the vehicle I wanted if it was not currently at the dealership. Additionally, he was extremely thorough in explaining the various trims and options that were available. This type of service meant a lot to me and other dealerships (including other Honda locations)were not always as friendly or helpful. I truly appreciate Mr. Thomas' willingness to work with me and the positive attitude he maintained throughout the process. I left the dealership with a brand new vehicle, and I could not be happier. After my purchase, Mr. Thomas followed up with me within 24 hours to make sure I was still satisfied. The follow-up service is exceptional as several check-in calls were made to me regarding my interest and purchase. Lastly, Mr. Thomas worked with me to get the price that I wanted! I had a bottom-line and he respected my limits, yet introduced me to other great possibilites. I am thrilled to now be a Honda owner and look forward to referring family and friends to Airport Marina Honda, and in particular, Mr. Abner Carl Thomas. Thanks again!

My husband and I just leased a 2011 Honda Civic sedan LX...

My husband and I just leased a 2011 Honda Civic sedan LX S. We were very happy with our overall experience with the dealership and especially Alvin. From the moment I first e-mailed the dealership to get a quote, I feel I was given the best price. I didn't have to negotiate back and forth which is the way it should be. I have had experience with leasing several cars and generally spend hours at the dealership while the sales person gives me their "best price" and then has to go to talk to the manager each time we discuss a new price. Give me the best deal up front and don't play games - that is what Alvin did. I e-mailed/called 4 other dealerships and most of them were shocked when I told them the quote from I had received. Two of the dealerships told me they couldn't even match the price. One of the other dealerships originally quoted a price $2,000 higher than Airport Marina Honda. When I later talked to the other dealer and told them the quote from Airport Marina, the sales person said she could get me the same deal and had the color I wanted in stock without even checking or working through the numbers. I told her to e-mail me with the numbers and confirm she had the car in stock. Of course it turned out she couldn't match the price and didn't have the car in stock. It would have been a waste of time to drive to the other dealership. We originally wanted a different color which Marina Airport didn't have in stock, but Alvin was very diligent in trying to find the specific color at another dealership. While at the dealership Alvin was very straightforward and forthcoming with the pricing. We felt very comfortable that we were buying the car we wanted for the best price. We are happy with our new car.

I worked with Alvin Benjamin to get a new Civic sedan. ...

I worked with Alvin Benjamin to get a new Civic sedan. He was honest and to the point. He gave us a number within 5 minutes of arriving at the dealer. We shopped around at multiple other LA area dealers (Honda and others) and had to pull teeth to get a number. Alvin new what he was talking about. He seemed to know every single detail about the car, the company, the dealer. He was no nonsense. I hope to buy my next Honda from him also.

My sales rep was Alvin Benjamin, he was awesome....

My sales rep was Alvin Benjamin, he was awesome. Everything I asked for I got it and it was total hassel free and I was in and out within a couple of hours. I would definately recommend all my friends to him because it was truely a great experience.

I recently purchased a 2011 Honda Fit Sport and am very...

I recently purchased a 2011 Honda Fit Sport and am very happy with how my car buying experience went! The staff at Airport Marina Honda were extremely helpful and made the process smooth and easy. Every department was very willing to always put me at top priority which I really appreciated. I would definitely recommend this dealership to anyone interested in purchasing any Honda vehicle!

Just helped mom buy her new Honda CRV. I've bought 4 cars...

Just helped mom buy her new Honda CRV. I've bought 4 cars (all different makes) in the past 3 years for myself and family members. Been to many dealerships and dealt with many salespeople. Rod Jones at Airport Marina Honda is by far the most professional, straightforward yet friendly salesman I've dealt with. Do your research, ask him for his best price and he'll give you his best price. No B.S. Didn't have to spend an entire day trying to haggle down the price, as I've had to do in the past. Would recommend him to everyone! (And I'm a lazy person. To motivate me to write this tells a lot about how satisfied my experience with Rod was!)

This is by far the worst dealer I have ever been to. I...

This is by far the worst dealer I have ever been to. I got a quote through upromise.com stating that this dealer has a great price. I got an email from Eric Dance quoting the invoice even below what upromise had quoted. I called him to find out more in detail. I spoke with him and gave him the specific specification of what I was looking for. It was for a 2011 Accord EX-L V6 with no nav. I also gave him the color that I was looking for. He told me that there are lots of them on the lot. There is no problem at all. We even agreed on the out the door price. I showed up next day around 12:30 p.m. with my parents to test drive the car. It took him awhile to come out to meet me. He took my parents and I around the lot looking for the car. I should've known at that point that something was wrong. He couldn't find the car with the specs that I told him. He went back to the other side to bring another car around to drive us to the other end of the lot. In the end, the car that I wanted was not on the lot. Still, I test drove the car with my spec in addition to the nav in the car. It was a smooth ride. When we came back, he started to fill out the paper work. That's the second mistake he made. There was no car on the lot and he was taking forever to try to track down another car from another dealer. In the meantime, he was trying to push the car that I test drove. I told him that I didn't want it unless it's the same price that we had agreed on. He gave me a look like I was crazy. I told him that why would I want to buy a car with features that I didn't want. I wasn't going to bulge on it. He continued to try to contact other deals for an exchange. At the same time, he was still trying to push the paperwork through. He finally found another car to exchange with another dealer. It was going to take another 90 minutes for it to be delivered. I should've known better and walked out. He said that it's not going to be a problem. He even told my family and I to grab some lunch and come back. I gave him one more chance....and left to go eat. While at the restaurant, I called him to ask him what the backup plan would be if I didn't like it. He said that I can walk away. I asked him for another car to be brought in just in case. He said that was no possible. I told him that he better be right that I'll be happy with the car. When I came back from lunch, he was nowhere to be found. Instead, I was introduced to another internet sales manager. By then, I was very upset. He knew that fact that I was coming back and yet he still decided to leave for an errand. On top of that, the car was not ready. I test drove the car and was not happy with the handling. I told the new car that I was not happy with it. That's when Eric decided to come back from his errands. He didn't even bother to stop by to check in with us to see how the car was. I told him I want another car. It was already 7:00 p.m. by then. I have been a the dealer for over 6 hours. The internet sales manager wen to discuss with Kenry Ford, sales manager. They came back together to find out what's wrong with the car. I told that the gas pedal and the brakes were stiff. The handling was also bad. The manager said if he could have the service department to take a look at it tomorrow or another day after I purchase the car. I told him that is ridiculous. There's no way I would buy a car if I'm not comfortable with him. He told me to be realistic and not listen to my heart and my gut feeling. I asked him if he would sit in the car knowing that the car is not right. He said that it would be ok if it's only for one night or a few days. I asked him if he can guarantee the car with full money back. He was getting upset that I was being unreasonable. I told him to look for another car for me. I also told him that I have been at the dealer for over 6 hours and it shouldn't even take this long. They gave me there business car and I told them to call me when they find my car. To top it all off, the business car that Henry Ford, the sales manager gave me, was not even official. He took an old business card, put white out on it, and then put his name on it. That's so dishonest.I WILL NEVER GO BACK THERE AGAIN. It was a waste of my time and family time.

I just leased a new Honda Civic last night from this...

I just leased a new Honda Civic last night from this dealership and I had truly great service. I was greated by polite and helpful employees and was helped right away. They showed me around so I would know just where I needed to go in case I need to come in for a service. They made me feel very comfortable by guiding me through my lease and went out of their way to help me get just what I wanted at just the right price for me. They made sure I was completely comfortable with my new car before I drove off the lot. They made my experience very quick and easy! I would recommend this dealership to everyone!

Alvin Benjamin is truley a class act sales man which I...

Alvin Benjamin is truley a class act sales man which I really enjoyed working with. I confirmed the lease price over the phone. They honored their quote which was less than other dealerships. There was no significant other sales pressue. He attempted to do the outmost for us to leave the dealer ship satisfied, specially when we had some problem with the car battery which was replaced. Overal I definitely recommend this dealer ship and specifically Alvin Benjamin.Pleasure to work with.

I am so happy with my new Honda Accord Coupe, and Alvin...

I am so happy with my new Honda Accord Coupe, and Alvin really made my whole car buying experience wonderful! He was easy to talk to, was not full of fluff, had so much knowledge about the vehicle, and was just overall a great person! I am so happy he was our salesman for the vehicle!! He is awesome and would recommend him to anyone who is buying a honda!! Go Alvin!

This was the best and easiest car shopping expierence...

This was the best and easiest car shopping expierence ever! Alvin gave us friendly service and a GREAT price. We told him exactly what we were looking for and although they did not have it he looked all over town until he found exactly what we wanted and I couldn't be happier! It was truely the best "Alvin Benjamin" shopping expierence!!! Thank you Alvin Benjamin I love my car!!!!

I had a great experience purchasing my new Honda Odyssey...

I had a great experience purchasing my new Honda Odyssey Touring 2011. From the minute I e-mailed John he whent out of his way to get the specific color and model I wanted the same day, he had it delivered all the way from Irvine. Once I got there my van had my name on it so no one would sell it!! I was there for a while but I had a trade-in that wasn't to easy to sell since it had a high pay-off amount but John did a great job in helping me get a deal. Larry was another salesman helping us out with the test drive and furnishing us with information. He showed us the service department and set me up with my first service appointment. Overall I left happy with my purchase and the service I recieved. Thanks!

He is honest and delivered on his word.i was really happy...

He is honest and delivered on his word.i was really happy with the dealers It was a totally stress free experience. I'm in the valley but it was worth the drive. He's the internet sales manager and a guy I'm telling all my friends about.Thank youNOAM B

Hi. The rating I'm giving is for the sales experience...

Hi. The rating I'm giving is for the sales experience (bought a SWEET new 2011 Accord Coupe). What a GREAT group of people(Antwoine, Jay, Tony and Lyndon). I'm a super picky (yes, I'd call myself a perfectionist) and very analytical guy, and these folks went out of their way to make me happy! First, because I was insistent on having a tan leather interior, they explained all the color combinations, checked the entire SoCal Honda inventory ... and had to go all the way to Riverside to find a car for me. And what a car it is! Antwoine personally took most of his Saturday to drive from LA (Marina/Airport Honda) to do the dealer trade in Riverside. AND, on the financing end of things, I was thinking about leasing. After I got home and ran the numbers that Jay had worked up for me on my own spreadsheet program, I wasn't really happy with what I was seeing on the imputed interest rate. The next day, Jay and Lyndon (very patiently) explained to me an additional variable in the algorithm that I hadn't realized before (re. the imputed interest rate of a lease). Guess what?!? --I ended up purchasing, and they had no problem re-doing the deal as a purchase. THANK YOU GUYS!! You're the best!I'm telling you as someone who's 49, 6 hours shy of a Doctorate degree (CPA and Certified Fraud Examiner to boot), and this dealership (at least everyone that I personally interacted with) can be TRUSTED! I knew the first time I met Antwoine that he was a different kind of salesperson (i.e. he's someone you actually WANT to continue to have a friendship with). In fact, I'm treating HIM next Friday to a beer and a steak. How's that for customer satisfaction?!

In 40 years of buying cars, Alvin Benjamin is the ONLY...

In 40 years of buying cars, Alvin Benjamin is the ONLY salesman I can say that I ever dealt with who was totally ethical, honest and delivered on his word. I've had two other Civics but was never really happy with the dealers I worked with. So I searched dealers in L.A. for a 2011 Honda Civic, and Alvin Benjamin was the only salesman whose name came up with multiple recent rave reviews. So I called him. He was clear, concise and promised to get back to me with a quote within 1/2 an hour. And he lived up to his promise! When I arrived the next day Alvin made the process almost effortless. He was polite, charming and clear in all his communications. No run-around, no "let me check with my manager." It was a totally stress free experience. I'm in the S.F. valley but it was worth the drive. He's the internet sales manager and a guy I'm telling all my friends about.

I had a 100% positive experience. Kudos to Lily in...

I had a 100% positive experience. Kudos to Lily in finance, who kept her humor during an hour-long power and computer outage. My salesman, Bill Ramos is a joy to work with, and great to talk with. During the power outage, we talked and talked. He knew it was not easy for me to just sit there all that time. Thanks to Sales Manager, Lyndon, for not only a great deal, but a friendly demeanor. And thanks to Antwoine for working with me when Bill was not there. I've never seen an organization where every person I dealt with was friendly, and seem to have great rapport with each other. Like the dealership very much, and love my 2010 Civic LX.

I started off working with a few other dealerships near...

I started off working with a few other dealerships near my home in Hollywood and was very disillusioned, by how poor the service was. (No call backs- unprofessional and rude)Luckily, I called Alvin at Airport Marina Honda and was reminded of what Great customer service is!He got right back to me, gave me a great price and worked to track down the color we wanted from another dealer.Once he got the car for us, he took the time to review all the features and ensured this was the right car for us.Alvin should actually teach a class in customer service. We'll definitely be going back to him for our next car.

I stated my overall experience as just good, thought...

I stated my overall experience as just good, thought everyone I worked with was extremely nice and courteous, because of the hassle of purchasing a car. My initial exprience with Airport was wonderful. Very helpful, very knowledgeable and a great quality and quantity of cars. When purchasing a car was not working out for me because of the prices they were quoting me, they offered a lease on a brand new car and made it work. I thought we had agreed and when I sat down to look over the prices, the numbers seemed much higher. This rubbed me the wrong way and I walked. I was not happy so I decided to write to the GM and he promptlly contacted me. He got my version of the events and made the deal that I thought I had initially agreed to happen. With that I was completely statified. he even called me the day after my purchase to make sure I was still satisfied and that if I needed anything else, to contact him directly. I would recommend this dealership, you just might have to make yourself heard if you're not happy.

I did my research online and Alvin responded immediately...

I did my research online and Alvin responded immediately to my e-mail request for information. He made sure he understood my needs, laid out all my available options, did some research for me, and called right back. Everything took place over the phone. The only thing I needed then was to to into the dealership to decide on a color and sign the paperwork. He was patient with me and reviewed my options on color - I made a choice - he went and got the car - I signed the paperwork while they filled it with gas and gave it a wash. A little over an hour and a half at the dealer (no negotiation - just color choice, financing paperwork, and safety features) and I drove off in my brand new Civic!

i had very bad experience with this dealership he was...

i had very bad experience with this dealership he was very rude and did not treat with respect looks like he thinks as if some one is coming for window shopping at car dealership.i would never recommend anyone to go to this dealer.Hope all honda dealers are not like this one.

I had one unbeleivable Positive experience at this Honda...

I had one unbeleivable Positive experience at this Honda Dealership that shocked me to the core because I did not expect it.I met with Mr. Alvin Benjamin around the Mid October 2010 to get help for the purchase of my 2010 Honda Element 4WD,EX Model with Navigation. I was very specific about buying the mentioned model in Silver color. There was only 2 of that very specific car in that specific color and features in the entire state of California. Honda finished the completion of 2010 Elements, and no more of those were to be produced or even currently in production, and the worse news was that Honda STOPPED the Navigation features on 2011 Element models. I visited a couple of other dealerships before I met with Alvin and no other one cared to share that info with me even though I persistently asked for it. In other words, there only chance I had was to buy one of those two available units or else there was no more 4WD elements with Navigation to be produced ever. This great gentleman Mr. Alvin Benjamin took his time and digged all this info for me as I was with him, and he made so many phone calls, and he put a lot of efforts into finding my very specific car. finally, he noticed that he was not able to trade in any cars with either of the other two dealerships to get me my car on time before it was too late and understanding how important it was for me to get this car, he provided me with contact information of the delaerships so I could get my car as quickly as possible. I contacted one of the 2 dealerships the same day and gave them my credit application over the phone and the next day, I drove there and got my car. Mr Alvin did not make any commission on this sale, but he cared for me so much that he did this for me. In other words, this reveals the character of this great man. I assure you, that I never forget what he did for me. That is why I wanted to share my experience with you so that you may get the benefit of dealing with Mr Alvin Benjamin when you are out there to buy a car.

Every experience I had dealing with Mr. Omine was...

Every experience I had dealing with Mr. Omine was excellent. He was very helpful, he thoroughly, explained every situation dealing with my vehicle, and he always called and kept me updated with the progress of my vehicle. Mr.Omine has the customers best interest at hand and he makes a great addition to the Marina Honda team.

OMG! Rodger is so good to me; everytime I bring my car...

OMG! Rodger is so good to me; everytime I bring my car in, he always stop what he is doing to assist me. He takes time to really give my car a good look over and what ever is wrong with my car, he lets me know right away. When I give him the ok too fix what is wrong, he lets me know when it will be ready, and it is usually on time if not before, my car has never been late in being ready.On the days I cannot wait for my car, he makes sure I am able to get back and forth to work or to a meeting, he makes eveything convenient for me.What I love the most, he is very honest about the repairs that are needed on my car. (some dealers lie just to make money, they tell you things are wrong when really there not). Well, Rodger is not like that, he will always say if it aint broke don't fix it, lets just fix what's broken. Rodger never allows my car to leave until he is satisfied that everything that needed to be done to my car is done and the car is running the way it's suppose to.The prices seem to be fair, I have know real complaints about anything.Everyone at Airport Marina Honda, I Just love, everyone there treat you like family, they care about you and the safety of your car; they even make sure the have donuts for you while waiting for your car.Just so you know, I'm planning on getting the Honda Crosstour next year when I'm able to save for it, from Airport Marina Honda.I've been a customer to AMH for about 4 or 5 years, and Rodger has been working on my car every since.Thank you Rodger for being so good too me!

I needed my wife's fit serviced before I picked her up at...

I needed my wife's fit serviced before I picked her up at the airport. Being the procrastinator that I am, I waited to the last minute to get it done. Needless to say I was behind the 8 ball because I needed to pick her up within two hours. I talked to a service guy named Scott Greenberg who helped explain what service "A" was and made sure that the service would be completed before my wife's plane arrived. Great job, the service was done, the car was washed and I was off to the airport. Thanks ScottFred

Scott is very friendly and professional. He worked with...

Scott is very friendly and professional. He worked with our budget to repair the most pressing issues first and handle the remainder of the work on another visit. He always lets us know if there are any coupons or specials going on at the time. I have never had to bring my car back to correct any repair problems. Always done right the first time.

I always receive exceptional service when I take my car...

I always receive exceptional service when I take my car to Airport Marina Honda. Though my car is a Toyota, I am always welcomed with no issues at all by Roger. He does a wonderful job with my car and always explains everything about my repairs to me in a very thorough manner. I will only take my car to Roger because that is who I trust. As a single female, it is important to trust that you aren't being ripped off when you take your car in for service. Big thumbs up from Nicole Price!!

Great friendly service. He always explains everything...

Great friendly service. He always explains everything that is being done and why. If something comes up, I always receive a call. While price is always a consideration, trusting that you are not being taken advantage, and the work is being properly done is the most important.

Iam totally pleased with tha quality of service that I...

Iam totally pleased with tha quality of service that I receive from Roger Omine and his team in the service department of Airport Marina Honda. Their service is exemplary and truly represents Honda in a great way. My car is always serviced in a timely and expeditious manner. I am always pleased upon the completion of the work done, and totally advised of all that is to be and that was done, as well, on my vehicle.I will take my Honda to no other place, and only when Roger is on duty. I always call to advise of my coming.Bettie Jo McKinney

I HAD THE BEST EXPERIENCE ANYBOBY COULD ASK FOR. they...

I HAD THE BEST EXPERIENCE ANYBOBY COULD ASK FOR. they were attentive honest and real!!! i couldnt have asked for a better set of guys :)...they met my budget, they met my criteria, and they ment all my needs. im so happy that i went to that dealership. THANKS GUYS

The service was fast and friendly. I would go back to...

The service was fast and friendly.I would go back to this dealership for service in the future.All of the staff there were attentive and seemed to be really concerned that things were done to my satisfaction.I wish all dealerships had customer service this good.

Roger was so helpful when i went in. he showed me all...

Roger was so helpful when i went in. he showed me all what was wrong with my car and didnt just try to take my money. i was very satisfied with the costumer service there, everyone was very friendly. i would recommend this dealership to my friends. It was great

Having had over 10 cars in my lifetime and experienced...

Having had over 10 cars in my lifetime and experienced the exposure to the many dealers that their individual maintenance required, I've yet to encounter an interaction as pleasant and professional as I do when I bring my car to Airport Marina Honda for its required maintenance services and I'm happily greeted by my service representative, Roger Omine, a true asset to your organization, one who always seems so cheerful and enthusiastic to help me with whatever problems I bring.I only with I could encounter more 'Rogers' in all my other dealings!

I am always blown away by the spectacular service I get...

I am always blown away by the spectacular service I get from Rahi in the service department. He always has a smile, can answer all my questions, and more importantly makes me feel very fortunate that I own a Honda Odyssey. I drive a long distance for service at Airport-Marina Honda. It is well worth it! Thanks Rahi! You are a gift!

Car delivered on time. Scott didn't try to sell me things...

Car delivered on time. Scott didn't try to sell me things I didn't need. I came away from this experience trusting your dealership more than when I arrived. This service bays were so clean, its hard to believe so much work gets done! Keep up the good work.

Scott provided friendly and fast service. He was to the...

Scott provided friendly and fast service.He was to the point and gave me confidence in the service that I received.There are other Honda dealers in my area but I will return just for the service that I received. This is the 4th Honda that I've owned and wished I knew Scott for the first 3.

he was very courteous and answered any questions I had...

he was very courteous and answered any questions I had with ease. He also took care of car in a timely manner. Conveyed all the information very effectively. Helped me identify the funny noise my car made and provided me with good advice with what to do to fix the problem.

All employee's were very welcoming and friendly. Scott...

All employee's were very welcoming and friendly. Scott was extremely attentive and fixed all the problems in my car. I am very pleased with the quality of the service and the great staff. I did not have to wait at all to be seen by Scott, and once he had the car moved to service, it was not long until it was ready to take home.

Alvin is THE man. No not "the man" you slave away at work...

Alvin is THE man. No not "the man" you slave away at work for everyday, but the man that can hook it up! All the salespeople at the other Honda dealerships were yanking me around, feeding me a whole ton of BS about how Civic Si's are going to be collector cars and that the going rate for them was 2k over sticker, but not Alvin. I emailed him and he said "I'll give you an Si coupe with navigation at invoice." Thats it! End of story! No gimmicks! He didn't make any optional accessories "standard features," like some other guys do, so they can trick you into buying them. He is extremely honest, upfront, and all business. If you want to get your car on the cheap, and the paperwork done in a little over an hour, give Alvin a call or drop him an email; he'll hook it up!Here's Alvin's email: abenjaminatamhonda.dealerspace.comNow you have no reason to ever get ripped off again.

The check engine light came on my 2008 Honda. Larry...

The check engine light came on my 2008 Honda. Larry Palmer found the gas cap loose and had his mechanic reset the computor for me at no charge. Finally a dealer that doesn't rip you off! I will recommend this dealer and Larry to all my fellow Honda owners. Thank you Airport Marina Honda.

I always dread going to buy or lease a car. I feel like...

I always dread going to buy or lease a car. I feel like all the dealers are dishonest and try to trick you with circle talk and playing the old "4 box game"... In the past all dealers would give me stupid starting prices and speak to me as if I were ignorant. Airport Marina Honda was super direct, easy and gave me what I ask for. I am thankful that I treated with respect and the was no circle talk or funny business.Robert

I am a first time car buyer and my experience with Alvin...

I am a first time car buyer and my experience with Alvin was very good. He made sure he took his time and was as detailed as possible when it came to explaining the terms and conditions of the contract and also answered any questions i had regarding the vehicle. He was very personable and never gave me the feeling that he was only interested in making a sale. He was definitely not pushy and that made a world of difference in the experience. He took the time to understand what i was looking for and what i was comfortable with and did the best he could to work with me. All in all it was a great experience and i am loving my new Honda!

Alvin was great! He gave me what I wanted at a great...

Alvin was great! He gave me what I wanted at a great price! It was a pleasure working with him! I really appreciate the fact that he was honest with me, and knew what I wanted and didn't try to "sell" me anything I didn't want! I would recommend him to anyone interested in getting a Honda!

Loved my experience at Airport Marina. Bought a new Honda...

Loved my experience at Airport Marina. Bought a new Honda Element from them, and I couldn't have been happier with the service I got.I initially contacted their Internet Sales Manager Alvin Benjamin. After a couple back and forths over email, we settled on a price and I came in to buy the car. He was professional, straight forward and a hell of a nice guy.

Mr. Benjamin was extremely helpful to me in my internet...

Mr. Benjamin was extremely helpful to me in my internet purchase. You could not ask for a friendlier or more helpful sales person. I would give him the highest accolades. This was the most pleasant and smooth car purchase I have ever made. I recommend this dealership and this sales person wholeheartedly.

Hassan Scott is a very nice young salesman; honorable,...

Hassan Scott is a very nice young salesman; honorable, easy to deal with.Guy Givens completed my paperwork and clearly understood that I did not want the typical car sales "runaround." He's smart, efficient, and has good understanding of customer service!I would recommend both to work with in the future!

Scott was very accomodating when I brought my Honda...

Scott was very accomodating when I brought my Honda Odyssey in the other day for maintenance. He was extremely cooperative and understood my need to have the service done quickly due to my tight schedule. When Scott realized that I would be unable to get my car back in time, he quickly ordered a rental for me that helped me pick my kids up in time. The entire process was quick and efficient. His friendly and accomodating manner was a breath of fresh air in an industry that is often lacking in personable service. Thank you for a great experience!Andy

I do not like buying cars and in the past have had...

I do not like buying cars and in the past have had several unpleasant experiences so my expectations for this trip were not high. This dealer was one of very few to answer an e-mail inquiry, and they did so in a very timely manner. I was pleasntly surprised when I walked in to the Airport Honda Dealer. From our first exchange to the last they were calm, professional,curtious and reasonable. We gave them a difficurt task to find two vehicles in two different colors, one of which was in very short supply. They went out of their way to accomidate us and even went to the trouble to drive a long distance to retrieve and deliver one of the vehicles late at night. Missing was the usual game of disapearing for long periods to "talk things over with a superior." Prior to coming in we had two quotes and confirmed the price before we arrived. At no time was there any attempt to raise the cost with items we did not want although they did offer extras. If you must by a car I can reccomend this dealership with great confidence.

I had the best experience yesterday at this dealership....

I had the best experience yesterday at this dealership. They were professional, exceptionally friendly, and they exceeded my expectations. I was told they could get me the vehicles I wanted, and they did! They went beyond the call of duty, driving 2 hours to pick up a car for me, and then they delivered it to my door that night. Wendell, Amir, Alvin, Gregory, Ali, and Jay, you know what customer service is and made what could have been a painful experience, a delight; I walked out with exactly what I wanted at the price I wanted. You made my day, thanks to all that worked so hard for my business.

received excellent service, salesman (larry) was...

received excellent service, salesman (larry) was knowledgeable. Manager was pleasant and helpful. entire process went well.

I have bought my last 4 cars through this dealership. I...

I have bought my last 4 cars through this dealership. I am so impressed with their professionalism and care for their customers. Everyone is genuinely friendly and courteous, and will work with you until you are satisfied completely. We were having trouble finding the van we wanted, but Dan and his employees worked tirelessly until they could secure the right vehicle for us. I have recommended this dealership to many friends and family members. I display their license plate holder with pride because I want to advertise for them. I wish everybody could experience car buying the way we have through Airport Marina Honda (and Ford.)

I purchased a 2010 Honda Accord last April 13,2010 and...

I purchased a 2010 Honda Accord last April 13,2010 and had a very positive experience.I would not hesitate recommending the dealership to anyone looking to purchase a new car.Excellent service-worth going out of your way for!Thanks also to Airport Marina Honda for having such great employees and such a great facility as well!

I purchased a new Honda at Airport Marina Honda, they...

I purchased a new Honda at Airport Marina Honda, they were fantastic! Everyone was friendly without being pushy, which was very refreshing. Even though they didn't initially have the make/model that I wanted, they were able to get it within 24 hours and I didn't have to compromise. The experience was so easy, they treat their customers with respect. From the salesmen to the General Manager, their staff is the best. I would highly recommend them whether you are looking for a new or used car!

I have never done a review or survey for any business but...

I have never done a review or survey for any business but i just had to this time. We have had several issues with our honda but it always seemed to be a dealer issue. My husband and I decided to sell our honda but something still needed to be fixed so we took it into airport marina honda. We had the same issue as befor and now the car is out of warranty. I asked for the manager and to my suprise they have a new General Manager Dan Theroux and new Service Director MIke Sharble. These guy's care! I must say the whole team at airport marina has changed. We are not selling the Honda infact we are buying a new one. Thank you all at airport HondaMr.& Mrs Sobachian

That was the worst experience I have ever had. The...

That was the worst experience I have ever had. The customer service was really bad. They are all liers. Never ever trust anything they say. The manager was really rude. He asked us to leave the place and not to waste his time and when I asked him for his business card he didn't give it to me. I already filed a complaint for them with Honda.

Mike S the internet manager said to let him know what...

Mike S the internet manager said to let him know what price it would take to do a deal. I offered him $300 less than the lowest I received and he said we had a deal. I asked him to email me the VIN and out the door breakdown of the price and this is what he wrote me. Notice how he slipped in a "my fee of $1500""have to trade for the polished metal.....not a problem. Your breakdown is: $19500 vehicle, $1906.61 tax (l.a. county), $55 doc. fee, lic/reg./tire fee $348.15 and my fee of $1500. Your out the door price is just $23,310.36 This is for a 2010 Accord LX...MSRP of $22565. See you in an hour!" Avoid this place at all costs.

I laid all my cards out on the table. Nothing down,...

I laid all my cards out on the table. Nothing down, trade-in. They said come on in and we can make that make. I sent an email with all calculated figures. I have a 630 FICA. Was completely appauled by their APR which must has been 33.86. I did some figures on edmunds payment calculator. Also they wanted $3000 down too. Payments in the neighborhood of 724.55 for 72 months on a $18500 Accord LX. They undervalued my trade-in by $2000. Just a truly awful experience. Unless you are willing to pay cash outright you are wasting your time here. They're straight up swindlers. Worst car buying experience I've ever had. I thought in a down economy people would want to sell cars, this place is like a slum lord. Even worse they're intial offer was less they came back and made it more.

Heed the warnings! These guys are shady. I could just...

Heed the warnings!These guys are shady. I could just feel the lies oozing from the salesmen and managers mouth. They will go back on prices they quote claiming they didnt realize how much a car was worth when they quoted the price. They will over quote you for blue book and try to raise the price claiming dmv and taxes will cost more. When I bought my car here they said they were going to clean it up but when I inspected closer later, it had gum on the floormat and many of the things they promised to do werent done. Avoid at all costs! If you do decide to do business here, make sure you do all your research and dont buy into what is told to you. You will be sorry if you believe what they tell you, they will take you for a ride.

I see all these negative reviews on the sales department,...

I see all these negative reviews on the sales department, so I thought I share my experience dealing with their service department: Single word - AVOID AT ALL COST!They are such rip-offs: A couple of months ago I wanted to replace my Honda Accord engine air filter and do a tire rotation and the service advisor, Roger, told me they charged some $90 for engine filter and around $35 for tire rotation. Needless to say, I thanked him and walked away. I bought a genuine filter for $20 and changed it myself in 60 seconds. West Coast Tire Center also took care of the tire rotation for free.After a couple of month, I bought a new Honda Pilot and on my drive home, noticed the car was pulling to right. The next day on my way to the dealership to check the alignment under warranty, I also noticed low air pressure on both tires on right. I met Roger again, and he told me that just to check the tires and adjust the pressure they would charge me $32! I was outraged to see he was charging me that for just checking tires, on a brand new car I owned less than 1 day! Obviously I walked away again, and took my car to another Honda dealership nearby and they took care of everything for free. Sorry to say this, but I am very disappointed by this Roger guy. I have two Hondas and I am not going back to Airport Marina ever again. I kept telling him very nicely that I thought he was overcharging me all the time, and I told him I wanted to be a regular costumer if he gave me a better deal, but apparently he didn't care. If that's the attitude, then I won't care either and I'll take my business elsewhere where they happily accept it without ripping me off.People like this do not deserve to stay in business. Do yourself a favor and stay clear of them!

Buy somewhere else. Do not trust a word that they say....

Buy somewhere else.Do not trust a word that they say.Be sure to report them to the AG of BBB after they mess with you.These people are liars. These people will lie to you about everything. These people are liars. These people will lie to you about everything. These people are liars. These people will lie to you about everything. These people are liars. These people will lie to you about everything. These people are liars. These people will lie to you about everything. These people are liars. These people will lie to you about everything. These people are liars. These people will lie to you about everything. These people are liars. These people will lie to you about everything. These people are liars. These people will lie to you about everything.Sorry... they made me use 250 words and the only ones that apply are the above.Please buy somewhere else that is not owned by the same management group.

I dealt only by email with Gene Song. I quoted him what...

I dealt only by email with Gene Song. I quoted him what another dealer in the area told me was his cost plus 1.75% profit for the model I wanted. He emailed me back and told me if I came to a dealership with that price I would be the "laughing stock of the day." Granted this was only by email. I can only imagine what a horrible human he is to deal with in person. Never will I set foot in this dealership to be dealt a condescending attitude and put up with his nonsense. Stay away. There are far better dealerships in the LA area.

I negotiated a deal with Eric Dance on a 2005 Mustang for...

I negotiated a deal with Eric Dance on a 2005 Mustang for $10,000. I was told that if my Civic trade in was in the condition I described, (and it is) I would get full blue book value. ($5000) I told him that I would be driving 3 hours to get there, so if he couldn't give me full trade in for my car, to please let me know then. I was told it would not be a problem. So, I go to look at the car the next day, (Did I mention that I had to drive 3 hours to get there?)& the story had changed. A salesman named Guy tells me that Eric isn't there & that he would show me the vehicle. A few minutes later he tells me he has to talk to Eric who I thought wasn't there, whatever. It takes Guy a half hour just to find the car. So he finds it, & I tell him about the deal I had made with Eric, & he says "no problem". I drive the car & I remind Guy about the deal. Again, "no problem". We go inside & he wants to talk financing. (I caught Guy in 3 lies during a five minute test drive) I tell him that I am already financed, & he says "ok", & walks away. He comes back a few minutes later to start paperwork, all the while taking great care not to let me see any of it, & again wants to talk financing. I tell him again that it's been taken care of, so he grabs all of the paperwork he was filling out, & leaves again. By this time, both myself & a friend who went with me were highly suspicious & ready to bail. He comes back 2 minutes later, & AGAIN wants to talk financing. I ignore the question, & ask him what I'm getting for my trade in. With a guilty look on his face, he tells me $2000. I tell him that the car would be worth more than that with the front end smashed in, & remind him that we had already made a deal. He says that that is all that "they" will let him give me for the car. Whoever "they" are. I couldn't help but kind of laugh at him, told him to have a nice day & left. Not once during the 2 hours of my life that I wasted with these people did good ol' Eric ever show his face. I couldn't help but be amused by the situation because these guys are textbook underhanded car salespeople, & make no attempt to hide it. (Bait & switch, outright lies, etc) I would NEVER consider going there again. My advice for anyone looking for a new car is that there are hundreds of car dealers in the LA area, & any one of them would be better than Airport Marina Honda. My advice to Airport Marina Honda is, if you ran an honest buisness, then maybe your employees would have better things to do that roam the lot smoking cigarettes & playing with their phones. Or if you insist on running a dishonest one, try not to be so obvious.

Imagine my surprise when I logged on to the dealer site...

Imagine my surprise when I logged on to the dealer site and found the 2002 Eclipse that I purchased today for $5999 + tax and fees listed for the price of $4999! Strange how the best possible deal only today take it or leave it price is beat on the internet by $1000! Rest assured that in the future as I run into people looking to purchase a new Honda, or a used vehicle that I will certainly NOT recommend this dealership. I realize that it is also MY responsibility to do due diligence while looking for a car, however, I am disgusted by the treatment I received. Numerous times I requested the lowest possible offer, and it is poor business to have an advertised price that much lower than you gave. Since service and value are our keywords and you are here to help make your car buying experience a great experience. I wanted to make sure that you were aware that I will be contacting Honda as well. I know that you are in the business of making as much as you can, but to blatantly rip off a customer as you did me is disgusting.

IF YOU WANT THE BEST EXPERIENCE IN PURCHASEING A CAR YOU...

IF YOU WANT THE BEST EXPERIENCE IN PURCHASEING A CAR YOU MUST VISIT AIRPORT MARINA HONDA NOT ONLY FOR THE BEST EXPERIENCE BUT FOR THE EXCELLENT SERVICE AND BEST PRICE!!!!! I recently purchased a 2009 Honda Accord I am absolutely in love with my car not only because it is a Honda but I was mostly satisfied the experience in purchaseing my car the staff was very friendly and helpful!!! I GOT A DEAL!!!! Most dealership take a day and a half to make your deal to my surprise I was in and out with my new car in no time. I would truely recomend in purchasing your next car at AIRPORT MARINA HONDA ~ a very satisfied customer!!!!!!

I have purchased 3 vehicles from Airport Marina Honda and...

I have purchased 3 vehicles from Airport Marina Honda and each time the experience was great! The last vehicle I bought was a new Civic and everyone was very helpful. I recommend this dealership all the time to friends and family because it is a fun place to buy a car.

Where to start... I went in looking to buy/lease a...

Where to start...I went in looking to buy/lease a Honda Civic Hybrid after finding a dealership ad online. The ad was $4K down on a lease & $129 /mo. I showed them the ad and first said it was a typo. I asked what the typo was - they couldn't tell me. Later when I brought the ad up again they claimed that it was for the regular Civic, not the Hybrid Model despite clear labelling on the ad that it applied to the Hybrid Model. Since they wouldn't honor the advertised lease I told them I might be interested in buying instead of leasing if they could make me a good deal (this is where it gets good). The sticker on the car (non-navigation model) had the MSRP labelled somewhat accurately. The actual MSRP is $22,600. I think they had it listed as $23K+. The best part though is the dealer asking price: $31,500+. Yes that's right, almost $9K more than the MSRP and about $2K more than the top of the line Prius. The invoice price on these cars is $20,789 by the way so they are looking at a hefty 50%+ profit (assuming they pay invoice which they probably don't since they are "the highest selling Honda dealer in LA"). That also assumes they sell the cars at that price (the sales manager assured me they sold three very recently). After the test drive they take me in and begin their 4-square dealing beginning by asking for the "standard" 1/3 downpayment (before the credit check mind you). While I pointed out that a down payment of 1/3 is hardly standard despite what their sheet of paper said I like making big down payments to keep the monthlies low so I told them I would be willing to put a third down (or close to it) as soon as they deducted $10K off the price of the car. At this point I was passed off to the "fleet manager" who supposedly has access to better deals. After a nice round of negotiating where I kept saying there was no way in hell I was paying beyond MSRP since I could go to any dealer in town and get close to MSRP (Remember the whole reason I went to this place was because of the FALSE ad they posted on the internet)and he kept telling me that I'd have to wait a month to get cars at other dealers I thanked him and attempted to leave while he was explaining that it would be totally worth it to pay $10K more for a car so I wouldn't have to wait a month to get one at MSRP some where else. Sorry if I'm boring you but the story does not end there. After it was clear the sale wasn't going to work we started negotiating a lease. They asked me how much a month I'd like to pay and I returned to the add I brought in and told them I wanted the advertised terms (ends up being about $300 a month if you figure the down payment into the monthlies). The sales associate took my offer into "the back room" so they could determine if they could do the deal. They must have the Greek Senate back there because I sat there for two full hours waiting when they finally send out one of their financial people who told me there was no way they could do less than $400 a month on top of a healthy down payment (even for people with the best credit). Really? It takes two hours to figure out that an offer that is half of the minimum you "can do?"When they asked them why they wasted two hours of my time when they could have just looked at the offer and rejected it they told me "that's just how it works." Wow after over three and a half total hours at the dealership I finally get an honest statement. Moral of the story - buy your Honda somewhere else.

Dishonest crooks... Boiler room tactics... 7 hours... ...

Dishonest crooks... Boiler room tactics... 7 hours... Promised pricing not honored...Do yourself a favor and go somewhere else... If you are not able to find an honest Honda dealership, buy another brand...AVOID THIS BOILER ROOM and try to find an honest room to do business...

DO NOT GO TO THIS DEALERSHIP!! They are underhanded,...

DO NOT GO TO THIS DEALERSHIP!! They are underhanded, sneaky, greedy and disingenuous. They have "Dealer Markups" on every vehicle. Don't waste your time.

I bought a 2008 Honda Civic SI on May 3, 2008. There was...

I bought a 2008 Honda Civic SI on May 3, 2008. There was an additional sticker in the window next to the list price of the car I purchased. This sticker read:"Dealer installed options: Premium audio system - $3,000". During the negotiation process, I brought up the $3,000 stereo many times, saying I didn't want to pay $3,000 for that and let's try to get the price down. We finally agreed on a price, but now I realize there was no dealer installed stereo. The paperwork I signed after agreeing to the deal is not the same paperwork that was on the car. It does not indicate a dealer installed option. What is does indicate is a dealer MARKUP of $3,000. I am confident that the sticker I saw on the window was not the same sticker that I was asked to sign after the deal was agreed upon. I brought up the "$3,000" dealer-installed stereo multiple times in the negotiation process, but I was never corrected or told there wasn't one. I believe the dealer put the incorrect sticker in this car, realized their mistake during our negotiation and made sure I signed the correct sticker at the end of the process when I signed all of my paperwork. They listened to my complaint but refused to do anything about it. I will never shop there again, and I will do everything I can to let prospective customers know this is a dishonest dealership.

This dealership has been by far one of the worst shopping...

This dealership has been by far one of the worst shopping experiences of my life. I was lied to, ignored and laughed at over the course of three visits. Each time I came back was under false pretenses.The first problem began like so...I went in wanting to buy a Honda Fit. After two hours of negotiating a BUY, we got the figures we both agreed upon, then they asked me, "Okay, are you ready to sign the LEASE?" The word "lease" had never exited my mouth since entering that dealership. I should have known then what I was in for. So we started negotiating a buy. We got to some slightly higher figures than I was hoping for, so I said I would look around. After looking around a bit and going to other dealerships, I realized that they had made me a decent offer. I went back in to take them up on the offer they made me, and all of a sudden, they can't do that offer anymore. They are now saying that it wasn't a real quote, and the offer was just what they were "hoping" to do for me. Another 2 hours go buy and I end up walking out again.Two days go by, then I recieve a text message AND voice mail saying they would price the car at $1000 down, 260/month for 66 months. Great deal, right? I called three times to confirm this offer and that the deal was ready to go, including tax, title, fees, etc. When I got there, they brought out the pencil and paper and started once again with the same offer that I turned down 2 days ago! Talk about a bait and switch. When I would not back down from the offer they sent me as a text message (which I showed to them), they seriously laughed at me. It was one gentleman in particular, I wish I could remember his name. Laughing at a customer after lying to them? Ridiculous.I have never been so fed up with a group of people in my life.If you are trying to avoid frustration and bad business practices, then stay away from Airport Marina Honda.

I was told that the 2005 Nissan Sentra would cost me...

I was told that the 2005 Nissan Sentra would cost me $11,900. I put $6,800 down and financed the rest. When I received the paperwork it said I still owe $8,500 not including the finance charges and interest. I am a first time car buyer and they lied to me and took advantage of my inexperience. These guys put the "slimy" in "slimy used car salesmen". I would not recommend this dealer to ANYONE!

I have been dealing with a Warranty service issue for...

I have been dealing with a Warranty service issue for over 8 weeks now. The biggest problem I have is that the service group does not return phone calls or messages. You have to make constant calls until you finally reach the person for whom you are looking. The customer service is atrocious. I have been using this dealer for 6 years and the service over the past 6 months has slipped from good to TERRIBLE.

I went in there to trade in an '04 Civic and buy two new...

I went in there to trade in an '04 Civic and buy two new '06 Civics. They tried to give me 5k under what my trade in was worth and played dumb when I told them the true value of the car. They tried to sell me the two new cars way over priced. They play dumb with info you give them and try to make it seem like you have no idea what you are talking about. They are the kind of slimy car salesmen and managers that I try to stay away from. At one point they insisting that I sign a contract to buy the cars even though I did not want to. In the end they just walked away from where I was sitting without saying a word and ignored me. Very rude and agressive people to deal with! I would NEVER go back and i would advise you to do the same. I ended up buying my two vehicles somewhere else.

went in for a transmission problem and mr fry told me i...

went in for a transmission problem and mr fry told me i needed a new transmission and he told me i was out of warrnty he went out of his way to help me hour later he called me and told me that he got the transmission payed for and that my cost was 0 i love the fact he took the time to help me i will tell all my friends and family abot mr fry at airport honda keep up the good work