Airport Marina Ford

Bought a C-Max

I had an absolutely 100% positive experience buying my car. Everyone was so helpful, pleasant, and professional. Couldn't have been more satisfied.

MarcG

I had a wonderful experience at Airport Marina Ford i actually leased my car because of Scott Colleto in the Service Department as i trust him implicitly

Best service

Fast and easy and friendly. And the service advisors are the cutest in town ... lol

Great Dealer

Highly recommend, especially Antony Lisica. He got me a fantastic deal and in half the time than what Ive experienced before at other dealers. Im extremely happy with my new Fusion Energi Titanium and the way I was treated throughout the entire process. He even came in on his day off to take care of me. A+.

Great place to buy a car!

I had a great experience buying my car here. Great customer service from Anthony. Thank you very much.

A solid dealership

This is the place I go when I need to do more than just get an oil change. The service representatives are always very respectful, helpful, and considerate. I always feel like they are taking care of me, and not taking advantage of my lack of mechanical/automotive knowledge.

Service

Everything was. I have a good service with the people at the dealer.

Service at Airport Marina Ford

Overall a good experience. The wait was a bit long but I was satisfied with the quality of the work.

Airport Marina Ford Experience with Mr E

Mr E was really great made the buying experience so wonderful and was patient enough and explain ALL options to make sure we got a great deal and was ultimately happy with our purchase. Mr E was great. Please extend my gratitude to him.

Airport Marina Ford

Airport Marina Ford takes care of their customers!

shelby

it was will and helpfull mmmmmmmmmmmmmm mmmmmmmmmmmmmm

Bought F-150

Everything was perfect!Ross was amazing! I would definitely come back!

Great experience. Pat Mckinley was amazing!

Great experience. Pat Mckinley was amazing! The whole process was seamless. I could not be happier with my purchase or my experience.

servive for Edge

Brought my Edge in for it's summer service ... at the end of summer LOL for the usual check the fluids and change the oil. They found a couple of things like dirty brake fluid and a couple of filters and the service rep Gabby came back to me and asked if I wanted those things done and how much each item would cost. She even looked up my coupons to see what I could save on. The way they do things makes me feel more in control of how I spend my money

Buying another ford made easy

No pressure sales they let you take it all in before your asked if they can help you, some like to be rushed by salesman, I don't so I think them for this approach, we had talked with a very nice girl who gave us a appointment time, she was great !! But getting to the salesperson BALDWIN I have never in my life met a none pressure easy going laid back knowledgeable sales person as him, he's got the information you need and can explain all the concerns we had in this 4th ford buying experience! Baldwin has away that makes you feel as if he is a long time friend and is in no way out to screw you he is honest, attentive, and truly gives you that feeling of working for you !! It was hot the day we went he had the car we test drove cooled down before we got into it may not be much but in my eyes this isn't a normal way I've been treated at other dealerships, the test drive is hot,paper blowing around , and not at all the great experiences we had with Baldwin !! I. Already have told people I know if they are looking for a car go visit AIRPORT MARINA FORD ask for Baldwin !

good friendly people

any problem only a call away,they are not there only to sell you a car,good advice and service

Great Service

Service was prompt, professional and extremely courteous.

Great service rep with great attitude

I had a wonderful experience while my car was being service. One of your service rep tried to help me with an upgrade, but at this time I think I will wait a bit longer before I decide to upgrade. I still owe quite a bit on my Ford 13 edge will try to bring the balanced down before I decide to do an upgrade.

Customer Service

Excellent service, for, Maria, who started the process, and help me so much she was kind and Michael the finance manager, was awesome also, everything was given with grace and ease a pleasant experience. Thank you,

Dream Come True Experience !

First, thank you for careing. Personally my experience was great! When I went Into Airport-Marina Ford to buy a car, I was apprehensive, not sure want to expect.But it seemed the entire sales staff came out to greet me with big, welcoming smiles... Reassuring smiles, I felt at ease and that my dream was possible. After a short time, I knew my dream was coming true ! Everyone was so polite and veryPatient and friendly.... Such a wonderful feeling ! Oh, my dream came true...And, they got me a 2016 car !!

Excellent Service

Service was performed as requested on the appointment date. There was a small mixup with the paperwork however.

The good and bad of a service visit

Service Advisor and Repair Work: Airport/Marina Ford service did a fine job of solving my issue. Their mechanic successfully diagnosed a fuel vapor issue I was having (I could smell strong fuel fumes from under the hood after the car was running a couple of minutes; the service advisor agreed). The replacement part arrived in reasonable time and they replaced it under warranty. The service advisor, Gene, was very helpful and concerned. He treated me extremely well, listened attentively to my description of the issue. When I returned to have the repair made, Joaquin was equally helpful. I am satisfied with the work done.And the not-so-good: I must make this point: I find it annoying and disturbing that when my car was returned to me, the seat and mirror positions had been changed, yet the car was not road tested (I do not bother to use the seat position memory since I am the sole driver of my car). It seems the person that worked on, or the one moving my car one hundred yards, saw it necessary to adjust the car to their liking. Must they be reminded the car does not belong to them? Furthermore, why on Earth would the radio station need to be changed to something that suits the person retrieving my car? I expect, as any other owner would, to find my car in the same condition as which it had been left. I am the customer, I should not need to spend MY time putting seats and mirrors back into my position, and returning my radio to my settings. In my opinion, it is rude and disrespectful to have you car returned in any other condition different from which it was left. Should I return to this service department for any other work, what should I expect? Should I simply insist on retrieving the car myself when it is finished? This behavior shines a very unprofessional light on this service department.

Good service

Very uneventful. I needed servicing. It was completed as expected and as promised. Service staff very pleasant.

excellent service

ok so it is not like waiting at the lexus dealership, BUT the location is clean and convenient for myself. I had brought the focus in the month before for regular service which is included in the lease. I got a call about the car and the service guy said your brakes have about 3k life left in them. Fix it now or later? I opted for later since funds were low that day. I brought it in mid day (usually a bad time as all the early birds have come in) the service tech said let me check with my brake guy and see if we can get it done today. He comes back says no problem we will have this done in 2.5 hours ( I expected it to take maybe an hour or two longer than that) The car was done when he said and they brought it around very quickly and the cost was less than I thought so I am happy.

Instant Assistance

Brought my vehicle in for service. I was immediatley helped. The staff was friendly & helpful. The projected service time they told me was accurate. Getting my car back and going through the cashier's process was simple and easy.

Car Service

Had an issue with our Ford Edge. It was handled professionally and the problem seems to be fixed. The amount was a little "pricey," but worth not having to hear the noise anymore.

NIce staff at check-in.

Routine service. A bit confused at pickup - paperwork error. Work OK.

great service

It was ok over all.I don't have a lot to say I had some problems but, they were worked out ..thank you.

Great Service

The experience was good. I was able to get a payment that I can live with. The staff was great. I had my parents come in and they bought a vehicle.

Quite Satisfied

I have had my 2003 Ford E-350 high-top travel van serviced at Airport-Marina Ford for as long as I've owned it--200,000 miles and 13 years. A-M has met all my service requirements and has responded and corrected a few service complaints I had. They have reduced large repair bills on several occasions. I believe that they are not trying to sell unneeded maintenance and are working to keep my business for the long term. A-M is located near my home and their hours are quite convenient for me. I am satisfied with my overall experience at A-M.

Great Service

My experience was great, Scott was the person who assisted me along with giving me his business card for any future question that I may have. Thank you your assistance was greatly appreciated, until next time.

Great Service

I was really happy with the excellent service I received at Airport Marina Ford. Marvin and Allen made my experience a great one without all of the anxiety of buying a car.

Fantastic Customer Service

I bought a 2015 Ford Focus ST from you all. It was my first ever car buying experience and the staff at Airport Marina Ford made it as enjoyable an experience as it could have been. Maria was our sales associate and she was amazing. Not only did she put up with my father's terrible jokes, but she got us a great deal on the exact car that I wanted and got it for us very quickly (within a single day). Michael in finance was also very helpful and helped me get the maintenance coverage that I wanted at a price I could afford. Overall I loved my experience here and will definitely recommend it to anyone looking to buy a Ford in the Los Angeles area.

Great customer service, patience and information!!

Everyone was extremely friendly and welcoming! I appreciated the patience and clarity that Mr. E provided while I asked questions and thought over my decisions. I definitely will recommend Airport Marina Ford to family and friends and look forward to going back in the future.

The works service that turned into a new purchase

Took my car in for the works service and I was taken care of in minutes of arrival, while waiting for service repair I looked around the lot and a salesman came over and started talking about cars and long story short I decided to purchase a newer car 2011 Ford Escape.So I guess I can say I had a good experience at airport marina ford.

Great Service from current service consultant!

I have to say that ever since I started having my vehicle serviced at Airport Marina Ford I have always okay almost always received awesome service. All my past service consultants which have now been two and three with my current. He is always being honest and upfront with any possible service that may be needed. I am always greeted with a smile and provided the estimate upfront leaving no room for surprises. When I said almost always that was only because I was once addressed by a different service consultant that seemed to push to be the one to assist me unfortunately he was very rude, stated my regular wasn't around when he was, and on top of that my service which was a simple oil change somehow turned into a 3 hour thing as opposed to my usual less hectic wait. I have to say that the managers did try to address the issue with me as to avoid it happening again. However, there wasn't much they could do and not much could be done as I explained that I understood that some people sometimes have bad days. I did suggest a talk or training in regards to how to address customers without being aggressive towards them.

Excellent Service

Car in for a burning smell. Technicins found 2 small motors in temp. control. One had burned already. They replaced both. Still had smell and they found a hose leak between heating and air conditioning (?). Fixed that - now no longer a smell. My car was washed and ready for me when I came for it - fantastic. Also, because I generally do not have anyone who can pick me up or bring me home I rely on Shuttle. A great service and the drivers are always very friendly. In my experience, car service is only as good as the employees. In this case - from the advisors to cashiers to porters - all excellent.Thanks very much.Pat Forrester

Executive Director

I reall love the staff at Airport Marina Ford. They were very friendly and helpful.

Jackson

It took less time than I expected. So very happy , I could get a few more things done that day. THANKS !!!

Personable and knowledge service writers.

The service was swift and complete!No effort to oversell.

Repair Department

My daughter brought my Car in she told me there was other thing need to be rerpair but ay this time I do not have the money for the repair. I am thinking about sale my freestyle soon. Thank you.

Fiesta transmission repair

I own a Ford Fiesta. The transmission was failing. It took a little over a week for the work to be completed. I was offered a rental car at Ford's expense. Scott C.the Service Rep was great. The only area of disappointment was the rental. I was told Ford would pick up the charge but when I got to Enterprise Car Rental they wanted a deposit. I spoke with Ford's Service Manager and he was no help at all. He gave the same response over and over again saying it was an Enterprise issue not Ford's. I think when offering a rental you should be warned of any additional charges and the Service Manager should have alternative options.Once again Scott C.was great.

Great services

All work was done fine & our service advisor was helpful & nice but we had brought the truck in with the turn signals working but they didn't work when we left so we had to bring the truck back to be worked on again. Of course when we left the 2nd time the service advisor made sure all lights, signals, brakes were working. Very thorough.

Oil change 5/5/2015

Amazing. I was in and out far faster than expected.

Services

it was fast and easy! Which i love since I have to come in on the weekends if I need a check up. Thanks!

got the "WORKS' and was gone in less than 70mins

it was wonderful...had an appointment...arrived a few mins early...was taken right in...my car was driven away...and in less than 1hour the "works" had been completed the car was ready to go and I was on my way all within less than 70mins....impressive.thank you again.AKScott

Great service

Went in for an oil change everyone was friendly and polite and it took less than the estimated time

Great staff!

My experience with Marina Ford has been outstanding. Three years ago I traded my Honda CRV for a Ford C-Max hybrid. The salesman, Prince, helped me get the car I wanted at the price I could afford. When it was time for servicing the car, the staff was efficient and curteous.Sometimes I would just drive in without an appointment and they were able to help me right away. I am so pleased with the car, service and staff that I went back to Marina Ford and got another C-Max. Great doing business with them.

Automotive Engineer

As usual, service was excellent. Not just the advisor but cashier and porters. All Great. Thank you.

Great people, excellent service

Service was excellent and fast. I love tha email and text reminders.

service

i loved me experience,DeWitt Barkley was one of the best sales man ever ...the whole experience was wonderful..and this was not my first time purchasing a car here and it wont be my last.

Manager

Joacine did a great job your service manager, he was fantastic, that is why I take my car in for service, plus your service guys. They are fantastic.

recall service

everyone is polite and courteous. the dealership is clean.

Great Service

Very expedient. Satisfied with service. Took care of business.

Great service - great emploees

Everyone was very helpfull and courteous. The service rep Joaquin explain everything to me and said he would call to let me know when the repair would be finished. Very surprised it only took a couple of hours. Driver side door latch broken. Everyone that helped me last Friday (4/3/15) was very nice. From the time I drove in until I picked up my car. Thank you for a great experience.

GREAT Car Buying Experience

Alan and Marvin were great to work with. They helped me find the exact car (Ford Fusion Hybrid) that I wanted and for the price that I wanted. The whole process was enjoyable and easy. I will definitely be sending friends and family to Aiport Marina Ford!

Good Service

The work was performed to my satisfaction. However, the wait was quite long. I would have appreciated being told that the wait would be 2 hours for an oil change and battery but wasn't told.

Great service

Thank you Al French And mechanics, best service ever. Very fast. ;)))

Horrible

They dont even deserve 1 starHorrible experience at Airport Marina Ford. Service Department is incompetent with complete lack of consideration for customers time. I bought my Ford truck from Airport Marina Ford. It has manufacture defects that Marina Ford & Ford Motor Company want to take no responsibility for. Marina Ford blames Ford Motor Company, Ford Motor Company blames dealer, Service tech, says he has to clear it with service manager. Airport Marina Ford nor Ford Motor Company take no consideration to the end user. When they are finally ready to take action they put in you in the cheapest most furthest rental service they can find so they can save every penny. I would tell anyone NOT to buy a car from Airport Marina Ford. I will tell everyone and anyone to never have their car served at Airport Marina Ford. We also have leased a car from Airport Marina Ford , we will never lease a car from Airport Marina Ford. I may never even by another Ford car from Ford Motor Company for their lack of responsibility for a manufacture defect directly from factory

Until now a very good experience

Relatively quick reception. The turn around could be faster. The repair was done well. In spite of the draught a car wash would be nice!

amazing service

I had the best service Maria help with everything and i got all the explanation that i need it was really good

Great service

THEY TOLD ME WHAT THE PRICE WAS AND HONORED IT!!!!

Great Servive, Gene in service was very helpful

My son and took his Focus in for service, Gene help us and was very professional. The car was repaired back to factory spec's.( tires, brake's) Now my son will be safe while driving. Thank's Airport Marina Ford

Marina Ford

I had an awesome experience I change my appointment date with no problem. Everybody in the service department was respectful and very courteous, I dropped the my Ford fiesta off and waited in the lounge with some great coffee. Everybody going bye offered a smile and a friendly hi. The staff at Marina Ford are the nicest people and I will keep referring my friends and family their to buy your cars.

Great Customer Service

I change one Ford Fiesta for a Ford Escape and the Customer Service was wonderful

Airport Marina Ford

Alan over at Airport Marina was very helpful and friendly!A friendly staff makes car repairs or service bare able.Thank you

Friendly professional service

I was assisted in a timely manner. My service rep was pleasant and eager to help.The waiting area was clean and orderly. They provided a TV and coffee was available.I was also offered bottled water. Each person I encountered met me with a smile.

Great Service

Heater/defrost system wasn't working properly. Staff got right on the problem and fixed it in short order.

Outstanding service and a great deal!

Our lease was up and we decided to get another lease. Our intent was to sit in a 2015 Ford Escape to test the front seats. Airport Marina Ford was wonderful. The sales rep did not pressure us and he was charming, to boot. He was very competent and the sales staff made quick negotiating decisions (a real treat from some of the dealerships we visited). And yes, the captain's seats in the Escape were the most comfortable we sat in (within our price range). There is actually no choice for the question of why visiting the dealer.

Great service

They took good care of my car and was very friendly and nice to me

Great Service Friendly Environment

20 year customer. Sustained level of excellence never disappointed.

So easy

We knew what we wanted. They told us what they had we drove down and picked it up. It was that easy! We were referred by a friend, so we drove over an hour to pick it up. So glad we did! Everyone was so nice! AND it was quick and easy!

Ford Edge 2014

EXCELLENT 1111111111111111111111111111111111111111111111111111111111111111

Great dealership

Salesman were very friendly and made the buying experience simple and enjoyable.

great service

went out of their way to fix my car. mechanic stayed late to make sure i got my car back. shuttle service made 4 trips to help me. bought two cars there in last 5 years

Great service

I didn't release my 2013 Edge instead I am buying it. I am so satisfied with my Edge I did not want to let it go. The sales department was very accommodating so I was in and out in no time. Thank you.

Repair Review

Scott was very a professional advisor, everything he said was done and on time. He had a good personality. Job well done!

Greats service. Good merchant.

Take time little bit so long for bring the car to fix . Pricing little bit high. But anyway we are to be a ford family. OK

Fast Oil Change Service

I usually take my 2003 Chevy Suburban to a Chevy Dealer to do my oil changes but they have continually been raising their oil change prices, that's why I take my Suburban to Airport Marina Ford to do all of my services because their prices are very competitive and reasonable and they usually don't have you waiting around forever for something that simple. Everyone was very professional.

Great service

My rep was awesome! He was very attentive and my car was completed approx 2hrs prior to the estimated time he quoted me.

Courteous and exceptional customer service

Due to several recalls on our Ford Escape 2013, we needed to get the car serviced. Jody Freund was our service advisor and he was very good with following up and letting us know promptly when the car was ready. The people at the front desk and the cashiers were all courteous.

Great customer service. Courteous & professional.

Ford Focus 2014; My car was recently serviced (oil change) and everyone I came into contact with was courteous, professional, and my wait was relatively short.

Great service

Great service, can wait for my income tax to get another Ford, fusion or focus

Great service

I am very pleased with the service at airport marina ford

Stacy

I purchased a 2014 Ford edge and if I must say I had a pleasant car buying experience.

If you're thinking Ford, it's the right choice.

The staff at Airport Marina Ford were knowledgable, friendly and provided excellent customer service (especially Ras, my sales associate). This is the first Ford I've ever leased and I could not be happier with my decision. I appreciate that the Ford family has a emphasis on customer service, in both philosophy and action.

Great personal service

Excellent. Very good experience very friendly I do have a little problem with my tires they seem to go down every time it's cold so that's the only thing that I just noticed it's just different especially if I lived in a cold climate so I'm hoping to fix this problem

My experience in buying a new 2015 Ford Escape

My salesperson, Baldwin was very knowledgeable and kind to me in every aspect of the sales process. I appreciate the excellent experience in buying my 1st new car by myself - ever.

Service advisor

Eugene Rehnquist has been the person I request each visit. He sees that you are satisfied with each visit you make. His pleasant personality overshadows the ordeal of repair cost. I recommend Jean to anyone I refer to Airport Marina Ford.

Why a title?

Spending $400 on routine maintenance when I have the extended 5 year policy is a big much. Claim was that tires are not covered. That is disappointing. Schlock-like.

Great Service

The wait time was appropriate for what was done. The staff was courteous and helpful. This is my second car leased from Airport and I am now going to turn the lease into a purchase. I am very satisfied with all my experiences.

Service

Scott is outstanding so accommodating and knowledgeable. 5 stars!!!

MISTER

THE SERVICE AND STAFF WAS EXCELLENT AND I WOULD RECOMMEND THEM TO ANY ONE.

Great Service

I have a Ford Escape. As always, the service was great. Not only do I get my oil change in a timely manner, but I also get a detail report on any problems my truck may have;and if I have any questions (which I always do) the workers are always willing to explain any and everything to me.

Feedback re service appointment

This service appointment was for an oil change. The service took about 1.5 hours to complete. Jody is one of my favorite Service Reps. He always provides updates per the recommendations of the Service Tech and advises how much longer it will be until the service is completed. I would appreciate it if the cashier would ask if I want to use my Service Rewards before printing the receipt. It seems that the receipt is already printed before I get to the cashier to pay.

Very Helpful

Your agents were all very professional and helpful. I will be back !

Great service great people

People are great really helpful I already recommend a couple of friends and family members

love my transit

The service was great they were really helpful kind and knowledgeable about my transit got everything I needed and didn't take all day ....thanks

Great service

Ford fusion se 2015. Ross was great and very helpful.

Great job

Really good experience Amir is really professionalI will share this adress to my friend

Recent Service

Staff was very friendly though Ford needs to do a better job of not upping the price while the vehicle is there. The customer always gets one price in our heads, then we have to pay a completely different price when we get back.

Car Maintenance

I had a poor experience in November of 2013. There is now new service management. This time I spoke with the service new service manager when I dropped my car off and advised him I would not be back if the level of service did not improve.I was very pleased with the service but they did have advance warning. We will see what happens next time.Linda

great service and clean facility

It was an amazing experience to work with you. This is the best dealer I work with it.

Great service

I purchased a 2014 Ford Flex SEL. I inquired about one online and Amir contacted me via telephone and email. I was able to get a great discount doing it online. He was extremely helpful, and personable. My husband is going to be purchasing a Ford in the near future and we will definitely be going to Airport Marina Ford and dealing with Amir again. As soon as I walked in, I was asked by several people if I had been helped yet. I was thanked for my business at the end. Great customer service. Thank you for a very smooth transaction.

ROBERT JACKSON

IT WAS FAST AND EASY , THE SERVICE PERSON THAT HELPED US WAS VERY KIND AND TO THE POINT. HE TOLD US THAT IT WOULD TAKE ABOUT AN HOUR BUT HE GOT US IN AND OUT MUCH SOONER THAN WE EXPECTED. KEEP UP THE GOOD WORK THIS IS GOOD SERVICE. THANK YOU VERY MUCH. ROBERT AND DEBRA JACKSON

Great Services

I purchased the 2015 Mustang. The service was great here they're very honest and help you as much as they can. Everyone was very friendly and welcoming. I would recommend anyone to come here.

ford edge

came in to look at the Ford Edge. car was in amazing condition. had a decent amount of miles but was fairly priced. ride was smooth and had amazing control like a sedan. guys worked with me to find a financing plan that best fit my situation

Always a pleasure

Sales guy was superb.Setting up the finance was a little difficult due to VISA issues but now resolved.Second time I've used these guys - great team and super friendly !!!

service

very good service except i needed my navagation system check and the guy suggest that i have it done when i bring it in next year for the recalls on my car.it was going to take longer for that.i dont understand why he couldnt check it then .

Could Not Be Happier With Our Buying Experience

The only reason I'm giving Airport Marina Ford a 5-star rating is because I can't give them fifteen. My experience with Scott Myers, Mike, and the rest of the Airport Marina Ford staff was nothing short of tremendous. I've purchased several cars over the years and usually find it a surreal experience. The nagging suspicion that, despite all your research, you are probably going to get screwed somehow takes the fun out of buying a car. All of that changed when I met Scott Myers (the salesman) and Mike (the sales manager) at Airport Marina Ford. They had a no-pressure approach that made the car buying experience enjoyable. We felt like Scott always had our best interests in mind and wanted to help us find the vehicle that was right for us- not the one that would give him the largest commission. Prior to contacting Airport Marina Ford, My wife and I had decided to purchase a small SUV. After talking with her father (a mechanic) to find out which cars break down the most and are the most expensive to fix, we narrowed our decision to the CR-V and the Escape. Friday evening my wife left a message with the dealership requesting a test drive Saturday. Within 15 minutes, Scott returned our call to confirm our appointment and the vehicle we wanted to test drive. First thing Saturday morning, the dealership manager, Mike called to introduce himself and follow-up to make sure we were able to get the appointment we wanted. We arrived a few minutes early and Scott was ready for us. As he pulled the keys for each of the vehicles he was going to show us, Mike came over to say hi and introduce himself in person. He assured us Scott would take care of us and invited us to stop by his office with any questions we might have. Scott took us out to show us the vehicles and asked questions to help assess our needs. It felt like he genuinely cared and wanted to help us select a car that would make us happy. However- that never came in the form of being pushy or down-selling the lower models. After test driving the S and SE (with Scott's help, we determined we didn't want the titanium edition) we went into his office and he gave us the vehicle prices in writing. He never tried to talk us into the higher priced SE or the higher-priced 2015 models (in fact, he suggested we could save a few bucks by buying a 2014). We said we wanted to go to brunch to talk things over and he walked us to the door. He didn't try to scare us into putting a deposit down, even though there was only 1 2014 Escape S left on the lot... he just thanked us for our time. We went to lunch and weighed the pros and the cons. We were so impressed with his service and the price we were getting, we didn't even bother to look at the CR-Vs. We went back after lunch and purchased our vehicle. If I had any doubts we'd made the right decision- Scott quashed them on Monday. We signed our paperwork as the dealership was closing Saturday night and told Scott we wanted to get the car Monday. Unfortunately, the car was not ready Monday (the bumper had a chip on it so they were repainting it) so Scott offered to get me a rental car on the dealership... that told me right then and there we were dealing with the right people... sometimes unfortunate things happen (like not getting your car when you expect it)... but as long as someone does their best to right the situation and take care of you... that's really all you can ask... and it makes me happy to know that we have a dealership we can trust and a contact there who has our best interest in mind. If you're looking for a car- go visit Scott Myers at Airport Marina Ford... you won't be disappointed!

Best car dealer I ever been to!!!

I was treated like a human been. All of my questions were answered. I truly recommend this dealer.

Pepe in the service department really made me feel so...

Pepe in the service department really made me feel so much better. He attended me as soon as I walked in the door and made sure I was on my way in under 10 minutes. I explained to him what had happened to my car as best as I could and he knew exactly what was wrong and how to fix it. After fixing the problem, he checked and re-checked to make sure it really was fixed. He was friendly and professional and I knew he really was happy when he saw the concern I had wiped away because of his work. After fixing the problem he even offered to fix another problem I had at no extra charge. Thank you, Pepe.

I Feel Great!!!

I was going to buy the same car in Santa Monica but I heard good things about Airport Marina Ford so I called them before I pulled the trigger and they saved me almost $3000. I am blown away at the deal and Vanessa was a dream to work with. She is an absolute sweetheart.

Highly Recommend!

I will never say I enjoy buying a car but I will say that the staff at Airport Marina Ford made the entire experience as enjoyable as they could make it. Very professional but fun too.

This is the 2nd vehicle I had purchased from Airport...

This is the 2nd vehicle I had purchased from Airport Marina Ford and both of the experiences were very good. I rated 2 categories as a 4 but could easily be a 5 if I can resolve a pricing issue that I should have caught but due to rushing to get home because my wife was calling in the middle of the paperwork since she was home with our 4 day old daughter. They were quoteing me a price of $20,895 for the 2010 Honda Crosstour but I showed them the internet price online was $18,895 so Luis sais I was correct and they were changing the numbers to match the internet price. In my haste to get home to the baby I didn't check the paperwork and trusted they would give me the correct price. As I was doing my taxes I realized that the price on the sales contract was the $20,895 not the $18,895 as advertised and promised to me. I am working to see if they will honor this price and it was just an honost mistake and make the adjustment to the price. If they do I will give this dealership a 5 rating all across the board because they were very freindly to deal with. I will update this post when i get the final answer.g

I leased a 2013 Ford Escape on January 8, 2013. On...

I leased a 2013 Ford Escape on January 8, 2013. On February 6, 2013 I received a telephone call from the sales manager. He told me that they had made a mistake and used the wrong VIN number on all of the paperwork for my lease. I guess they do inventory once a month, found the error and somehow figured out I was the unlucky customer. I had to go back to the dealer and sign all new paperwork. I also, of course, had to contact my insurance company. Now, who knows how long it will take to receive my license plates. All I got for this grief, aggravation, and lost time was a weak "sorry".I'm don't know if this kind of screw up happens often, but it leads one to question what other problems can I look forward to with this dealer.I would not recommend this dealer based on this sloppy error.

Was almost great, but...

This is sad really, because what began as a positive experience left a sour taste in my mouth. First, Ill say I that have become hesitant through the years to visit auto dealerships because of treatment similar to the one I experienced at Airport Marina Ford. What is this treatment? It is that once they have your name legally on the purchase agreement line, the whole demeanor of the staff changes. Instead of being courted, you become a pariah. I located a late model used Ford at the dealership in cars.com and then contacted the internet salesman there. I was busy that week, but the salesman was not bashful about calling me several times to engage me in sales talk and invite me in for a test drive. Eventually, I went in, and with no fuss at all, I bought the car for cash plus their top-of-the-line extended warranty. Being a used car, I realized that the deal was as is. But a few times I asked about receiving the single key/remote (instead of the two keys normally provided in a new car,) and also, needing the combination to the keyless entry system, which is useless to me without the factory issued numbers. I was told not to worry about them, as keys were easy to get, as was the entry combination. Anyway, I did not receive either, or even advice on how to get them, and suddenly everyone became unavailable when my deal was done. The following business day I called the dealer to ask about these two issues, and thats when I was reminded of the standard dealership ignores you treatment which I tried to break through for a couple days. No one could help or ever return my calls period. All I wanted was the information, or perhaps some courtesy regarding having a key/remote made there and access to the lock combination. You would have thought I had demanded them for free, but I did not. All I wanted was some courtesy as a new customer, but I was made to feel totally unwelcome, as though I had the plague. Turns out I have to get the key from some other Ford dealership for $240, and someone was kind enough to tell me how to obtain the keyless entry combination for freewhich was more than Airport Marina Ford would do for me. That said, the car was a good deal, but I wonder why the shenanigans at the end. Im taking what would have been a five star experience and subtracting two stars because of the frustration of the above.

I give Airport Marina an excellent rating for the...

I give Airport Marina an excellent rating for the following reasons.When I contacted Ford Airport Marina, I knew exactly the car I wanted to lease. It was Sunday night and I had spent the entire weekend visiting other dealerships and could either not find the car I was looking for, or another car that I liked equally well. Salesperson Kevin Collier said the car I wanted was readily available and he would bring it to my address immediately. I agreed and we drove back to the dealership together. Negotiating and signing the lease was without hassle and shortly thereafter drove home in the new car. Mr. Collier facilitated the entire process without putting any pressure on me whatsoever.

VERY BAD CUSTOMER SERVICE ! ! ! ! !

drove to marina ford 11/20 met by a female sales person asked about a certain car and for some reason she takes me to a other car why ? I spoke English she laughs it off.I was not laughing like always it's in the other lot you want to walk over there.I said no bring it here it must have been sitting for a while because they had to hose it off the HHR panel is not for everyone it was for me.so i thought to make it short . they don't bargain on internet price .so if i walked in with out knowing the internet price then they would bargain ? . you walk in the showroom you have music BLARING LOUD gave all the info brought a copy of credit for them to see .the didn't even look at it told them how much i could pay a month they come back in the high hundreds and then try the brow beating routine i had a down payment nope the wanted at least double what i had you don't tell the customer his credit score is not good enough they want people in the 700 and then give you a lecture on credit worst 2 hours i spent REALLY BAD CUSTOMER service that's how you train your sales people try giving refresher courses . even if you gave me the best deal in town for that HHR I would have to think about REAL!!!!!!! hard before i would ever BUY FROM MARINA FORD .you have no idea what is customer service .remember customers tell 5 people about good service but tell 10 people about bad service.. THAT'S A FACT !!!! i hope someone from marina contacts me i would love to tell them the whole story.......

We were treated like first time buyers, Thx Mr. D

We went for mileage issues on our 2010 Odyssey and Mr. Dean Talley took care of our case so good that he brought back memories. Don't you ever wish dealers to treat you the same way they did when 1st stepped in the dealer to buy a car from them? Well that is exactly what happened to us. He resrored our confidence in HCOB & showed us that he realy cares. The work is ongoing but our confidence is back. Thank you Mr. Talley.

The Best!

Vito is the Bomb! I appreciate the fact that he was honest and really hard working throughout the process, particularly since I was an internet customer that he never met. I've had some really bad experiences with other people but Vito was really great.

Awesome!

Amir was great and very patient with me since I wasn't sure exactly what I wanted. The manager Alex really helped me out by getting me a loan when no one else could do anything for me.

FUN EXPERIENCE!

The guys are great. They are professional but also hilarious. I had a great time and they saved me alot of money compared to another store that was close by. I didn't know that buying a car could actually be fun.

Fantastic ford

Exellent srvice. Very profetional service. Quick and easy Fast delivery of your vehicle

Excellent Buying Experience

My experience with Airport Marina Ford and my salesman, J.T. (Gerardo Tuazon)was, to put it simply, stress free. I do not like the car buying process and become very stressed out thinking about the sales part, the paperwork, etc. I am not a haggler and I have always hated the way car sales people make you feel like they are doing you a favor and the thought of spending hours in a dealership raises my anxiety level. But, this process with J.T. was wonderful. I contacted the dealership through the internet and connected with J.T. He was patient,even after I disappeared for 3 weeks, professional, and was true to his word. I knew my budget, what I wanted and he came through for me. I spent maybe 2 hours in the dealership and drove away in a new Ford Fiesta. There was NO pressure, no haggling, none of what I had been through before. I am a very happy & satisfied customer and so far, I LOVE my Fiesta as do my daughters. My experience has most likely converted me to a loyal Ford customer. Time will tell but for future car purchases, Airport Marina Ford will be my first choice!

New Ford Edge

My salespeople were Charles flores and Prince Davies. I don't like buying cars, but my experience was exceptional. At first, I did not think getting out of my old car was possible because of the upside payments. But with the help of Prince and Charles they made everything possible for me that day. They did not quite until I drove off the lot in my new car. Kudo's to them both!!

purchased a toyota van from this dealer,altanator went...

purchased a toyota van from this dealer,altanator went out within two months and called sales director john felix.He did not care whatsoever,going to take legal action on them for selling lemon.

Good People

My salesperson Eleanya was enthusiastic in his effort to assist me. He and several others really went out of their way to take care of me and make sure I was confortable throughout the process.

Customer Service

My experience started with the Service department. I took my focus in for service and found that Mike Brisenio. He was friendly and helpful. My car needed a new transmission. That's what led me to JT. I could not justify paying to replace the transmission. I needed a new car. This was God in action. I called and talked to JT. He was on it from the moment we talked to the time I came into the dealership. He worked hard for me and I got the best deal of my life! I know it's hard to believe, but this was the best experience of my life. Thank you Airport Marina Ford

The Best Car Buying Experience Ever!!!

Gerald was great, the management treated me like a person and not a piece of meat. They really helped me find the right car and did evrything I asked of them with a smile and concern for my happiness. A Rare Experience!

Great Experience!

We just leased a car from Airport Marina Ford - dealt with JT - who was excellent. Patient, informative and accommodating. He made the deal happen and made sure we were happy. I was very impressed overall by both the customer service, the quality of the cars and the overall value of our lease.

I would not recommend doing any kind of business with...

I would not recommend doing any kind of business with Airport Marina Ford because they are as shaddy as they come. I purchased an extended warranty (PremiumCare) through Airport Marina Ford for my 2005 BMW X5 in the amount of $3695 which I paid in full. A month & a half later I needed repairs done to my car which are all covered under this warranty however once the estimate was given to the warranty company by the BMW dealer they quickly denied the repair claim, according to them due to some mistakes made by Airport Marina Ford with my contract. I later found out that Airport marina Ford went behind my back and faxed the warranty company a bogus handwriiten inspection sheet that stated that my car had pre existing problems and thats why my claim was denied. I never had any knowledge of this prior to me filing a claim. The warranty company then advised me that Airport Marina Ford should have never sold me this warranty if my car had pre existing problems. I explained to the warranty company that my car did not have any pre existing problems and prior to me signing the contract and paying for the warranty Airport Marina Ford performed a diagnostic test and numerous test including a driving test on my vehicle for more than two hours while I waited in they're customer waiting area and I was also provided documentation which I signed and the dealership had to sign stating that my inspection was good and no problems at the time of my inspection.I was then contacted by Leonard Ferringo advising me that he was going to void my contract and refund my money. I advised him that my contract is legally binding and that I was not interested in cancelling my contract and that I just wanted my car repaired. He then said "Well that's not going to happen" I then asked him why would he tell the warranty company that my car had problems and why did they sell me the warranty if this was true. He refused to answer those questions, so I told him that I was going to sue Airport Marina Ford for consumer fraud and to the better Business Bureau and all the other agencies. He just responded "Okay" And then he hung up.They happily took my money and now that they are on the hook they are refusing to take responsibility. What a scam! But I will see them in court!

Salesperson had a lack of general knowledge and the...

Salesperson had a lack of general knowledge and the financing/leasing person was simply awful. They were one-track minded and did not take my questions or requests into consideration, instead fully pushing forward with their own prerogative.

BAD CUSTOMER SERVICE

i came there looking at a suv and was helped by a man named prince. I test drove the car and look over the car. As i was looking at the car all he did was stand there. Then when i asked about the car all he said was its sold as is. then i asked about the 3rd row seating and all he can come out with was "i dont know."

I walked in with low expectations this morning. I thought...

I walked in with low expectations this morning. I thought it would be like all other visits to a dealer. From the moment I spoke to Alex he was optimistic and truely made me feel like I'd be leaving happy today. As soon as I arived Demetrio greeted me and made me feel comfortable. We had great small talk that helped the already short visit feel even quicker. I gave them exactly what I was looking for and boy! DID THEY DELIVER! They have exceeded all my expectations and saying that I have left happy is an understatement! Im dumbfounded. Airport Marina Ford is the only place I will recommend others too purchase their car.

Airport Marina Ford

Be sure to take your internet price quote with you to shop here. The van I bought had a $1,000 higher price tag on it when I got there. They wouldn't budge on the price until I pulled out my homework. One of the doors had fallen out of alignment and rattled on the test drive. I was disappointed that they hadn't fixed this since they had the van for sale for a month already and were the original dealer of the vehicle when it first sold. After the price sign was removed from the windshield, a cracked windshield was revealed. Two of the rear seats were not latched down properly. They fixed the door and replaced the windshield for me. I fixed the seats when I got home. The guy that writes up the sale was extremely high presure about trying to sell me an additional warrenty. (Yeah right, for a service department that couldn't fix the door, windshield or seats in a month?) Why does it have to take two hours + to buy a car when you're paying cash? I think that all dealers are the same about this stuff, so I'll give them an acceptble rating.

WATCH OUT FOR THIS DEALERSHIP!!!!! THEY ADD ON EXTRA...

WATCH OUT FOR THIS DEALERSHIP!!!!!THEY ADD ON EXTRA FEES AND COST. FIRST, THEY HAD THE CAR PRICED ONLINE FOR $18K AND TOLD US IT WAS $23K. ONCE THE PRICE WAS CLEARED UP I WAS READY TO MOVE ON AND LET THAT GO. SECOND,THE TOTAL LOAN AMOUT WAS NOT MAKING SENSE. I WAS PUTTING 5K DOWN. I COULDN'T FIGUER OUT WHY THE LOAN AMOUT WAS STILL HIGH. I KEEP ASKING THE MANAGER WHY THE LOAN AMOUNT WAS SO HIGH. THE SALES MANAGER, ALEX, DID NOT WANT TO TELL ME AND WAS RUDE ABOUT TAKING THE TIME TO BREAK DOWN THE LOAN AMOUNT. FINALLY, HE DID AND THATS WHEN WE FOUND OUT THEY WERE ADDING ON EXTRAS. WELL, THEY ADDED A $2,500 EXTENED WARENTY THAT WE DIDN'T ASK FOR AND TRYED TO PASS IT OFF LIKE IT CAME WITH THE CAR. AND, $3,200 GAP INSURANCE THAT WE DIDN'T ASK FOR.ONCE WE SAID WE DIDN'T WANT EITHER OF THOSE ITEMS HE GOT UPSET. OH WELL, THE CAR CAN SIT THERE ANOTHER 30 DAYS, LET SOMEONE ELSE BE SUCKA!!THERE ARE TOO MANY OTHER CARS OUT HERE TO GET STUCK ON ONE.

I would like to give my best recommendation to this...

I would like to give my best recommendation to this dealership due to the great quality of sales and customers assistance and i wouldi would be glad to purchase an other vehicle again and if i see people interested in buying a vehicle i tell them not think about just buy it

Dustin Moore very friendly and courteous service advisor....

Dustin Moore very friendly and courteous service advisor. Get you in and out. Also cashier person (Veronica) also very friendly. I especially like the after hour serviceoption.

As a woman buying a car on my own is always an...

As a woman buying a car on my own is always an intimidating prospect but I was treated with respect and I was in and out in under 2 hours, got the deal I wanted and am very happy with my purchase.

I couldn't rate this dealership high enough!!! Gary was...

I couldn't rate this dealership high enough!!! Gary was friendly, knowledgeable, and by far the best service adviser I have ever come across. I felt so comfortable with the approach I added a few extra services (fuel filter & rear brakes) just because I wanted to give my business to them. I had been using Santa Monica Ford but felt like I was just another dollar bill to them and they lacked appreciation of my business. If you are looking for the best you have found it with Airport Marina Ford. Service was quick, waiting area was clean & comfortable, and the entire staff makes you feel welcome. This is an example of a well managed and staffed establishment. I can't wait for my next round of services. It makes you feel good to give your money to well deserving people and dealerships. Thank you for a great experience Gary!!!

The service representative rode with me in the car to...

The service representative rode with me in the car to listen to the sound I had come to complain about. He offered me The Works package for the price of an oil change, which I accepted. It was completed in under an hour. The receptionist turned on the television and set it to a channel to entertain my friend and I while we waited. In addition, Marina Ford provided a car wash free of charge when they heard me mention I needed to go get a car wash somewhere. Everything was hassle-free and easy. I regularly return to Marina to get service work done. I wouldn't go anywhere else.

Today I came to get my maintence service for my van, and...

Today I came to get my maintence service for my van, and Mr. Gene Rehnquist quickly assisted me with nice welcome to airport marina ford and his name and asked me how could he help me. I really love how he was really helpful and very professional. He quickly helped and lead me to the waiting room while i waited for my van. Great customer service i will recomend to my family members and friens to come down to Airport Marina Ford to buy a car! thank you sincerly Jeff.

It was easy to give Airport Marina Ford a score of...

It was easy to give Airport Marina Ford a score of "5" for every category because they always meet or exceed my expectations for service or repairs. Airport Marina Ford stands out as being better than 3 other Ford dealers I've gone to (1 in Connecticut, 2 in the greater Los Angeles area).When I first took my Explorer to Airport Marina Ford for service in February 2007, I was warmly greeted by Mr. Robert Juarez. I quickly became a loyal customer and he has been my Service Advisor ever since -- for over 4 years now. Throughout my most recent service visit on 7-7-2011, I have only the very best things to say about Mr. Juarez. He is sincere, knowledgeable, helpful, personable, courteous, and great at answering questions. It is a relief to be able to delegate the care of my Explorer to Mr. Juarez because I know that the maintenance will be done correctly and any needed repairs will be done right the first time.

My recent visit was for an engine R&R due to my 5...

My recent visit was for an engine R&R due to my 5 liter 302 dropping a rod bearing on me at 130,000. Gary in the service department was very helpful and knowledgeable from the start, explaining to me the basic long block cost, the labor, the possible additional small parts, and was also very helpful in the rental car voucher when the first engine came in damaged. Not his fault, not mine but he he did give consideration to us for the delay. He was available for questions and always got answers. I will recommend Airport Marina Ford to anyone who askes thanks to Gary and your competetive pricing. Thanks again.

This was my second encounter with Mr.Dustin on two...

This was my second encounter with Mr.Dustin on two differant problems with my 2010 ford Mustang. His professionalism,courtesy and kindness far surpasses any I've ever recieved in my 35 years of driving,25 years of ford products and about 20 years of service at centinela Ford. Dustin also kindly explained to me in layman's terms the nature of my problem and my options,which was well appreciated,slept good that night. In closing comments, I have to say everyone is not the same, a previous visit there produced an absolute 100% opposite experience in attidude and above mentioned ratings.

Gary was the BEST sevice advisor I have ever experienced....

Gary was the BEST sevice advisor I have ever experienced. He was friendly, professional and knowledgeable. He provided excellent customer service. I didnt have to wait long and he kept me updated. I was originally upset at the defective battery that I purchased from Airporgt Marina Ford but he fixed the problem and made me a very satisfied customer. The work was done in a timely manner. I will be back for service in another 2500 miles and I hope that Gary will still be there to help me. Thank you very much Gary. Satisfied Customer Mike.

Wonderful experience dealing with this group at the...

Wonderful experience dealing with this group at the dealership.. Any myths that there are about not so great experiences with car dealerships are not valid at this dealership.

My F-150 Raptor was showing an error code in the dash and...

My F-150 Raptor was showing an error code in the dash and was also due for it's 7500 mile scheduled service. Gene was very friendly and helpful over the phone and was ready for me when I arrived at the dealer. He explained exactly what was going to be done, cost and time it would take. Yet more importantly he stuck to that exactly. He kept me informed and was on top of everything after I left the truck.I have owned 12+ vehicles (several being high-line)and this was hands down one of the best service experiences I have had yet! Thanks to Gene I will definitely reccomend this dealer and be returning for all of my Ford service needs.KUDOS to Gene!

Gary did a great job keeping up updated and got all of...

Gary did a great job keeping up updated and got all of the needed work done on my Ford Fusion. Thank you Gary! This is a very well run Ford Dealership.

Tim was fast, friendly, and efficient. The price was...

Tim was fast, friendly, and efficient. The price was highly competitive, and they completed the agreed-on improvements on time. A good purchasing experience. I had previously short-listed a number of dealers for this type of vehicle on Autotrader and Marina Ford had amongst the best prices of any dealer listed.

I own Pacific Alarm Systems here in Culver City. We have...

I own Pacific Alarm Systems here in Culver City. We have a fleet of 20 vehicles of which 18 are Fords. I bring my fleet vehicles to Airport Marina for service and ONLY work with Gene. Gene has been my service advisor for meny years now and his care and understanding makes the difference. You have a quality guy with great customer skills. Gene is a credit to your establishment. Keep in mind we provide security service to not only your dealership but to ther Ford dealers around the South Bay and your service department is the BEST!Thank You,Mario RoviraPresidentPacific Alarm Systems

Mr Moore was very professional in his dealing with me. I...

Mr Moore was very professional in his dealing with me. I had an electrical problem in my vehicle and Mr Moore was rentless in pursuit to solve the problem in which he did. The cost to repair the electrical problem was very reasonable, versus other quotes I had to repair the electrical problem in my vehicle. I appreciate service technican's that are willing to go the extra mile to "root - out" a mechanical problem for a customer, not just merely give excuses and want to charge extra for every effort put forth.

Robert Juarez is the service advisor I work with every...

Robert Juarez is the service advisor I work with every time I go to Airport Marina Ford. Robert is very trustworthy and truly cares about the client. He never forgets about the human aspect of business. My youngest daughter owns a Ford as well and Robert is the only one I trust with her service needs. If Robert is scheduled off, I wait for him to come back to work. Honesty, respect and trust!

Salesman Mario Gomez was very helpful, courteous,...

Salesman Mario Gomez was very helpful, courteous, responsive, and professional. He made the purchase of our new 2010 Mustang very painless...In addition, the sales personnel was courteous and professional, including Sales Manager Gideon Ugo Uchekwe. It was a great experience for my wife and I, and will will surely recommend this dealership to our friends and associates!

Gene was great. he is the reason i go to aiport marina...

Gene was great. he is the reason i go to aiport marina ford for service on my cars, and he is the reason I perchanced a new ford in Dec. and the reason why I will be buying a new can from there in Sept. I found the service to be fast and on time. The prices was great and the service was more then I could sak for, Gene let me know everu 30 min what they was doing and when they would be done.

In the past, I have been a proponent for never taking...

In the past, I have been a proponent for never taking your car to a dealership. I felt the price for parts and labor were to high and the service was full of shiesty up-selling.However, when I bought my car I purchased the Ford Guard service. Due to my own misunderstanding of how the service worked, I was unsatisfied with the results. With that, I complained to the service manager. It is obvious that he puts forth a lot of effort to keep Fords customers happy. In addition to telling me how sorry he was I misunderstood what I was getting with the Ford Guard and thoroughly explaining the service for future visits, he had the job re-done to my original expectation.Since then I have brought my car in for other services. I have had the pleasure to work with each of the service advisors and have felt they have dealt with me fairly and honestly, giving me options and explaining the reasons behind their findings. Additional kudos to the service manager and his team for their diligent follow-up in my satisfaction for services performed.I definitely recommend Airport Marina Ford. This is one of the few places where you just feel good doing business. You cant put a price tag on that.

My vehicle repairs are completed within the estimated...

My vehicle repairs are completed within the estimated time and cost.Communication with your Service Advisors is essential.Your shuttle drivers are very professional and a plus when deciding on bringing my vehicles in for service.Submitted ByMatthew Cousin

I took my 2008 f150 in for 45000 mile service cost 109.00...

I took my 2008 f150 in for 45000 mile service cost 109.00 I purchased my own oil and filter they rotated my tires and failed to high speed balance them. While driving home from the service department my rear passenger tire started wobbling due to the service technicians failure to torque the wheel onto the truck putting myself, family and others life in danger. Poor service department I will not be returning and would not recommend anyone else that dealership.

The on-site service manager is very customer oriented and...

The on-site service manager is very customer oriented and wants the customer to be happy. Airport Marina should know that he is an asset to their company. Customer service is taken very serious by him. Other companies say that customer service is #1, but Leonard has proven this to me. I will continue to bring my car there.

Both Elainya and Ugo were attentive to my needs at this...

Both Elainya and Ugo were attentive to my needs at this dealership. After several terrible experiences with other area Ford dealers, this place was perfect. Small, friendly atmosphere and willingness to work numbers. Both sides left happy and smiling.

I have been working with Robert Juarez for many years now...

I have been working with Robert Juarez for many years now and the service has been great. My previous mechanic was unable to diagnose my problems properly and I continued to have problems with my vehicle. Once I changed to Airport Marina my problems were solved quickly. It is worth paying a bit more to get good service and quality work from Ford experts.

I have utilized the service dept. of Airport Marina Ford...

I have utilized the service dept. of Airport Marina Ford for seven years. During that period I have found the level of total customer satisfaction to be exemplary. My service advisor is Gene Rhinquist although all other advisors whom have assisted me in Gene's absence have been just as professional as he. All my questions are answered promptly and alternatives are offered as well. My vehicle has always been ready as promised and the friendliness of all staff members of the agency is pervasive. I would refer this agency to any current or potential Ford customer.Chuck Johnson/El Segundo, CA

There is a comfortable waiting area with coffee and this...

There is a comfortable waiting area with coffee and this time donuts. I am greeted by name when I arrive. All repairs that are done and/or needed are explained, and prices are reasonable. The service is provided as quickly as possible. There is transportation provided eto and from the dealership.

i've been dealing with Airport Marina Ford for sometime...

i've been dealing with Airport Marina Ford for sometime now, the service there is terrific. the service dept staff always seem to go out there way to make sure that you are taken care of. Gene, has gone to bat for me in some very serious matter as for as my vehicle goes to get the situation taken care of. it's never i can't help you, but lets see what we can do. The service manager Leonard, i have seen for myself to go out his way to make sure he greets all the customers to see if they have been taken care of, and if not what can i do for you.

Airport Marina Ford is a terrific dealership. Tim Coonce...

Airport Marina Ford is a terrific dealership. Tim Coonce - the Internet Manager - was extremely responsive and helpful. Tim went so far as to drive nearly 45 minutes to my home, with the car I was interested in (a Fusion Hybrid,) for me to see and test drive! Tim's attention and help extended all the way through the purchase process.At the dealerhip, Alex Gonzalez (the Finance Manager) was equally helpful and customer-service-oriented. Alex facilitated all the paperwork and explained the many forms necessary to sign. (Later he followed up by calling me at home with one remaining detail to be taken care of.)Tim and Alex are both terrific and I would highly recommend Airport Marina Ford.

THE BEST FOR ANY TYPE OF WORK NEEDED ON YOUR FORD.THEY...

THE BEST FOR ANY TYPE OF WORK NEEDED ON YOUR FORD.THEY WORK ON OUR FLEET OF FORDS AND DO AN EXCELLENT JOB.WOULD RECOMEND THEM 100% BEST FORD DEALER AROUND.ROBERT JUAREZ BEST SERVICE ADVISOR, THANKS FOR A GREAT JOB.ALWAYS IN TIME, WHEN WORK IS PROMISED, THEY KEEP YOU INFORMED ON THE WORK BEING DONE ON OUR CARS, VERY FRIENDLY PEOPLE AND SHUTTLE RIDES ARE FAST AND IN TIME. GREAT JOB EVERYONE AT MARINA FORD.

Everything about our visit was positive. They go above...

Everything about our visit was positive. They go above and beyond! We purchased the car there 5 years ago and have only taken it there for service and oil changes. As so as we plan to purchase another car we will be going there to get a great deal and great service!

Tim was extremely easy to work with. He was friendly on...

Tim was extremely easy to work with. He was friendly on the phone and in person. He worked with us without any nonsense, was straight forward and courteous. There were no last minute issues, price increases or any of the pitfalls customer hate and complain about.

I live in Temecula Calif and was in Westchester on...

I live in Temecula Calif and was in Westchester on business when my 2009 Mercury Mariner lost its power steering. With the help of AAA, I managed to get my vehicle to Airport Marina Ford and their service dept. Service advisor, Gene Rehnquist, could not of been more helpful and accommodating. My SUV had to remain in the shop for a day. It was repaired to my satisfaction and as promised; done so in an honest and straightforward manner. My sincere kudos to Gene and even Miguel, who drove me to and from a local car rental facility. Although I was from out of town and had never been to the dealership before, they treated me as if I was a customer of 20+ years.

I searched for Ford Fusion Hybrids on truecar.com ...

I searched for Ford Fusion Hybrids on truecar.com Airport Marina Ford was one of the dealerships that responded with a "great price" option. Upon further negotiation, they really made an agressive price and I thought that they were knowledgeable and very nice. I felt no pressure, just total transparency. I would refer them to all my friends (and have). It was a great experience.

I recently purchased a certified pre-owned 2010 Ford Edge...

I recently purchased a certified pre-owned 2010 Ford Edge SEL from Airport Marina Ford for my wife. The entire experience was very pleasant and the staff, most notably Dan Theroux, were extremely helpful and attentive. My wife picked up her new vehicle after it had been detailed and was very happy with the quality of service as well as the vehicle. I would high recommend Airport Marina Ford to my friends and co-workers.

This is the 3rd car/truck we have purchased from this...

This is the 3rd car/truck we have purchased from this dealership, and they are the best! Everyone went out of their way to make sure we were happy with our new truck and were very helpful when picking it out. Dan was super helpful in getting us the best possible financing and made sure everything ran smooth. I will be back hopefully at the end of the year to buy a truck for me.Thanks again! Debbie Johnson

Over the past 15 years plus, our family has brought our...

Over the past 15 years plus, our family has brought our many Ford vehicles to Airport Marina Ford to be serviced. Long after the initial maintenance contracts expired on the vehicles, we have continued to take our older vehicles there to be serviced because of the great customer service we have received. We have always been treated extremely well by the service advisors, and they have earned our trust over the years. Service advisors like Robert Juarez have always taken the time to listen to our car's symptoms, give us honest feedback, and provide prompt service. It feels like family when we take our cars there!!