Airport Ford

Great Place and Great Purchase!

All the service was excellent. Everyone was very accommodating to our requests. Very helpful with our questions and information. The paper work was painless,informative and fast. We purchased a 2008 Toyota Tacoma 6/25/2015.

Great Service Department

I always take my vehicles to Airport Ford because the service is outstanding. Mario and team know my vehicles and just talk care of them as regular and special maintenance is required. My 2011 Ford Edge needed new tires because my daughter is taking the car to college in Florida. Airport Ford completed the last maintenance and put the new tires on the car. I shopped other tire stores, including the one with free alignment, and Airport Ford was the best price.

great fast clean and prompt service

It was very fast no waiting and prompt service thank you!

Returning Service customer

It was refreshing to see some new faces in the service department -- I dealt with Al Wellen and he was fantastic -- have not been there for about a year since I had trouble with Adam -- he made me go to another Ford Dealer for service -- Thanks for the new service department employees --

Great Customer Service!!

Brandon gave excellent customer service, great personality!! Fixed the headlight that only a Ford service provider could fix.Thanks!!!!!!!!!

Service experience

I had a 1:00 p.m. appointment for an oil change and radiator flush. I was on time, but my truck ended up sitting on the back-lot for about an hour during which time no work was done. I was waiting on the vehicle. I spoke to Mario and asked what good is it to have an appointment when the vehicle just sits for an hour? He was polite, but gave no clear reason for the delay. Soon after my complaint, work began on the truck. The work took about an hour and it was done well.This is not the first time I had an appointment and waited an excessive amount of time for service work to begin. By the way........your service waiting area leaves much to be desired. Someone needs to visit some other dealer waiting areas and learn how they treat customers. Even your coffee is lousy.

Great salesman, extremely knowledgeable

Went to buy f150 and our sales person was Riley Foster.To finance with Peggy Foster was an awesome experience. Both were very knowledgable and helpful. Thank You for no hassles.

Good Job

Great job. Fast and complete service. Great job. Fast and complete service. Great job. Fast and complete service. Great job. Fast and complete service. Great job. Fast and complete service. That should be at least the required 50 words.

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I don't own a Ford Fusion, I own a Ford Escape and have already completed two previous surveys. Thank you very much.

Mr. John Salvagne

Friendly, knowledgeable and worked hard to find an Explorer I was looking for.

Great service, good staff

Just about every car I've ever had was bought at Airport Ford and this goes back to high school. I have always had good service and very good help with any issue that came up. Would definitely recommend them.

Longer wait time for services

Everything seemed ok except the wait time.i was there an hour-and-a-half for an oil change. My husband also drives a Ford truck and when he went for an oil change a few weeks ago, he waited almost three hours. He said he will go elsewhere next time. I previously owned a Nissan , and I always only waited about a half hour for regular oil change services.Also, at Nissan, we did not make apps., we just came by and it was still a short wait. I feel that when you have an appt., it should speed up the waiting process.

Second time and we will be back for 3rd and 4th

Dave Hyatt went above and beyond to help us buy a car for our daughter. Second buy from Dave and there will be a third and fourth!!!

Buying Experience

2015 Ford Explorer. Customer service was excellent.

Fixed main issue but not secondary issue

Your staff was very friendly and helpful. They communicated the status of my F-150's progress as needed. The work they performed was spot on and fixed the issue the first time. I brought the truck in to have the sunroof repaired. I also requested that they replace the AC outlet in the back seat because it had been knocked out on more than one occasion by my kids and no longer holds plugs securely. The AC outlet was not replaced. After having been without my truck for almost a week, I just paid my bill and left without saying anything else about it. Not a huge issue but it is what kept me from giving you perfect scores.

Routine maintenance

I appreciate that while my car was being serviced the waiting room was clean. All employees were friendly and helpful. The work was completed in a timely fashion.

owner

Service man even walked out in the pouring rain to get my car and pulled up so that I would not get wet. Very nice extra.

my experience

things went smooth. Appreciate you demanding some response.The thing to watch for is when someone gives you verble response

Professional staff

I was very pleased with service, only issue was being without a vehicle for two days and no loaner car offering.

Review

Everyone had a great personality and they were very quick for my appointment and work that needed to be done.

Great Service

2010 Ford Explorer from Riley Foster at Airport Ford in Florence

FUSION x2!

We purchased a 2015 Fusion. This is the second Fusion we have purchased in 3 years from Dave Hiatt. WE LOVE OUR NEW FUSION! And passed our 2012 Fusion down to our college age daughter. We were extremely pleased with the quality, speed and service we received from Dave during our car buying experience. As well, our experience with Finance was extremely quick, streamlined, friendly and they made sure we were well informed and comfortable with our purchase. Would absolutely recommend your dealership! And look forward to our next opportunity to shop for a new car! Thank you!

2015 Ford Fusion

2015 Ford Fusion serviced: oil change, filter replacement, brake check, tires rotated.Staff very helpful. Had been having problem with oil change re-set from last time serviced.Corrected this time. Would help if staff would inform length of time involved initially.

Great Services, Friendly sales and staff

Our salesman( Dave Hiatt ) is so easy to talk to and he knew what I wanted. I had purchased an Explorer in 2010 right before they came out with the new style,I had to talk to Dave to see if we could work out a deal and we did so now I'm proud owner of a 2015 Explorer.

Great service and nice people

Jim was very good - Had a Ford dealership in Florida that has the same feeling as Airport Ford and we bought 9 cars from them - I have already recommended your dealership and will continue to, You were very nice to deal with and feel I got a good car that will meet my needs. Thank you very much Greg Trotta

My New Truck

I had driven a Chevrolet truck for several years and was not familiar with the Ford product line. The sales representative Doug Maxwell was both patient and professional while educating me on the strengts of the Ford F-150 and never put down the competitors product line. A most pleasant shopping experience.

Great services

Got a great deal! Love my new Ford Fusion. Salesman was accommodating and helpful

Great services, clean facilities.

I was greeted courteously at the repair gate, and my car has been running smoothly since my appointment. Glad to be a customer of Airport Ford, where service is excellent and the people truly care about improvement, even with a track record of success.

Owner

Good service. Got the car back when they said it would be finished.Nice people!

Gregha

David Hiatt was pleasant, great attitude, no hassle, and made the deal work for me. Can't ask for anything more than that!

Great Service, Professional Staff, fair prices

My service here was excellent. Al in service along with Mario Roberto and the new Service Manager Guy Ollier are top shelf. Relaxed and engaging, yet professional. I have purchased an older Ford Model for my teenage son and most assuredly will bring it here for evaluation.

Service Review

I was in and out much quicker than anticipated and at a lower cost. I would invest in upgrading the waiting room for customer comfort.

Great service, Friendly staff

I purchased a 2015 Focus and the staff was very friendly and helpful. They explained everything to the fullest and answered any questions I had. I was given a great deal on the car and would recommend this dealership to anyone looking for a new car.

Great experience buy my Focus

Tom Brinker and his team at Airport Ford made the experience of buying my Focus as painless as possible. They walked me through all my option in my price range and did not pressure me into any decisions. I am very happy with my experience and my car.

Used their services since new and will continue.

I have been using your service dept since I bought my 2006 Freestyle and every oil change was done at your facility and all or any maintenance work as needed. Time was as expected and will continue to get my oil changes there and other services as needed.

Great service

The service was great, also the employee's was very polite. I would recommend Airport Ford to anyone

Great service and dealership

Very helpful, knowledgeable and not the typical salesmen that tries to pressure you. They answer question lets you explore and make the decision that is right for you

Pleasant new car buying experience

Our salesman, Mr Jeff Huber, was a pleasure to deal with. He was very courteous and answered all our questions, showing a lot of patience with us. He explained all the new technology items on the Edge and made sure we understood. He gave us a very fair deal on our trade-in. The people at Airport Ford were all very professional and friendly. This was our 2nd purchase from A/P Ford and will definetely return again.

Repair

Staff was helpful but there was some confusion when I called and asked if it was complete. I called and asked if it was complete and was told it was and they gave me the cost. About three minutes later I received a call saying it was complete but they had not worked up the price yet. When I told them I had just spoken with someone else and had a price they said no, the price I was given was incorrect. Second price was almost $ 70 more than the original one. I did not get a very good explanation.

Clean Faciltites

I had a good experience with the service deparment and would recommend them to my friends and family.

Ford, Explorer

I was able to get my car in at the time I needed and received quick, helpful, friendly service!

Great dealership with no hassle deals.

Sales staff very informative and courteous. They also was no hassle or hidden costs. Great dealership to buy from. Cut the deal and drive away. Highly recommend Airport Ford for next vehicle.

Ms. Deborah Furnier

I had an oil change and tire rotation of my 2014 Ford Fusion. The staff was very helpful.

Excellent Service

Salesmen were great everyone involved went above and beyond what they had to.

No title

I was only there for a 20000 check and oil change.

overall great service

in an out quickly. 2010 fusion mass air flow ******************************************************************************************************************************************************************************************

Very friendly and on time

always on time and very friendley staff all are willing to be of help

Trustworthy Place to Service Your Car

I just want to say your new Service Manager, Guy Ollier, is doing an excellent job. I have known Guy for several years as the Parts Manager and he could not have been nicer and more helpful when I bought parts. And now as the service manager he is still doing great. We had some problems with the 2010 Taurus, but Guy made sure it was repaired correctly and kept the price as inexpensive as he could. Guy is the kind of person I like doing business with. You can trust him.

Great Service

Purchase of my new vehicle was easy and fast. They found the vehicle I wanted and did a dealer trade.

Just terrific experience!

I purchased a Ford Focus. Salesman was super. Showed me all the ins and outs of my new car.

Great service

Great people and never a long wait! Always honest and accurate

Customer Oriented

I was very satisfied with service and overall concern for my time.with unexpected needed service thew were very concerned with my needs and time.. Thank you, Airport Ford..

owner

My wife was the person that had the car serviced. Everything was done on a timely basis, according to my wife.

Buying new truck was great!

Zach was excellent. Answered all of our questions. Was pleasant and ready to help without being "pushy"--thank you for that.

BOBBY RODGERS

IT WAS GREAT WAS OUT OF THE DEALER LEST THEN 1 HOUR

Excellent service

Service was friendly and quick. Very helpful and honest.

On the corner of Smackin Awesome and Bombdiggity!!

C Max - Service from Salesman was outstanding. David's wonderful disposition should be mirrored by all. He is oblivious to boundaries when it comes to assisting the costumer. David has excellent communication skills and can deliver information effectively with an extremely friendly tone. Just saying...our service was an A+

New Car Troubles

I purchased my 2015 Escape of Dec 30, 2014. 3 days later stopped in since it had a horrible noise when I was on the expressway. A service man went out with me and didn't make the noise. Figured it may have been something with the Eco-Boost. Was told to let it break in since it was new. The noise steadily got worse and had it in again. This time the noise was there for the service man. He said it was a wind noise, but they would take care of it. Had my car in for a week and half. Thought they had found it, but after picking the car up, I called the next day since it was still there. This time you had it 5 days but I think this time you found it since I haven't heard anything since picking my car up 4 days ago. The staff are super , but My only complaint is YOU NEED COURTESY CARS!!~!!!!!!!!! Everybody else has them why doesn't Airport Ford? It would have been nice to have one for the 2+ weeks my new car was there!

2004 Escape

Oil change maintenance plus flushed coolant system, very helpful...

great service

I needed a vehicle you guys did everything in your power capable of helping me getting this vehicle thank you

Friendly, attentative and knowledgeable

1998 Ford Explorer - Airport Ford is the only place I get service.

Buying a car from Airport Ford

Zack Huber was a very helpful and professional salesman. He answered all of our questions and made the experience much more enjoyable.

Richard Halpin

Doug was extremely helpful, kind & patient with all my needs. I will recommend him & Airport ford to everyone,

airport ford

wonderful service, friendly and helpful and very quick, thanks again

Great

You did great, now please stop sending me these stupid surveys.

very helpful and not pushy

I found a car online, set up an appointment to come look at it, and test drove it. Although I didn't purchase the car, I appreciated the customer service and they didn't hassle me and try to get me to look at something I didn't want.

Great service, friendly staff

Completed the maintenance needed on my vehicle, and staff were friendly and efficient

2015 Ford Escape - Purchase experience

2015 Ford Escape. Jim Grefer was our sales rep and he was excellent. He attended to all our needs.

Airport Ford review

We are happy with the car and the deal we got. But we told them we were cashing some stock for our down payment. We were told they would hold a check until the funds arrived. They deposited the check the next day causing quite a problem at the bank. Fees etc. I would never recommend anyone do that again at airport ford

Motor running rough

The requested service was almost not followed, I had requested that the oil and filter not be changed. Upon approving the repairs and reviewed the service with the manager, he was going to change the oil and filter. He did not change the oil or filter.

Airport Ford

bought a 2013 F 150. Shopped online made deal over email. Filled out credit app online.Went to dealer to drop off check and they had truck ready. Very efficient great job!!

Great Service

Service was preformed in a timely manner and I was contacted that my Escape was ready for pick up.

Purchasing a new trUck

We purchased a ford f150 truck. Our salesman was David hiatt. He was very helpful and really helped us decide to buy from airport ford. The service dept was also very nice and got us in and out in a timely fashion.

Great sales person and dealership!

I went shopping just to look at cars to decide what I needed. I have had bad experiences in the past shopping for cars. Jeff went above and beyond to make this an enjoyable experience for me. He was so helpful and I would recommend him to anyone when buying a car. I am so very happy with this experience!

New Car Buyer

My salesman was very helpful with my 2015 Escape before and after the sale. The service was very good and the staff was very helpful with the paperwork.

airport Ford or do you want my name: Mary S Kenney

I had complained about a year ago...that the service department did not keep their customer (who were waiting for their cars to be serviced) informed. I HAVE NOTICED A BIG DIFFERENCE... EXCELLENT in keeping us in the "loop" of how things are progressing with our vechicle. MUCH appreciate.Service person, Brandon, who is new, was excellent... HOWEVER.. I miss Chris... I understand you lost him to another car distributor... sorry.. but Brendon...made EVERY EFFORT to be sure that I was taken care of...quickly and efficiently.Mary S. Kenney

Great job

Bought a new f150 from airport ford! The salesman was fantastic. Had a couple issues with the dealership but they quickly resolved it to my satisfaction!

Ms. Key/ 2014 Ford escape

I was in town for the weekend and need my oil change and they made time for me, very much appreciated.

Great service and friendly staff!

We have taken our Ford Explorers exclusively to Airport Ford since moving to KY in 2000.Service is always performed expertly and in a timely manner.Mario, Allison, and all of the staff are wonderful, courteous and know us by name.It is our home town Ford dealer!!We have every confidence in their service.Many thanks.Gerry and Peggy StAmand

My service center of choice

We did a scheduled oil change and had 4 new tires put on. The service department did a wonderful job. At the cashiers office, they clearly explained how apply for a ford credit card to get a rebate. They were awesome.

Timely oil change

This was a routine oil change and tire rotation. Made appointment in advance and was in and out in 1 1/2 hrs. Asked to check noise on brakes which was done and no problem was found. Thank you

Service Department

As usual the service department did everything I ask them to. They are very efficient.

Great service

Service for oil change and tire rotation. I'm very happy with my Ford Fusion 2014 everyone is so friendly.Just wish the coupons that we receive by mail would not expire before the next service call.

Great service dept.

Great service dept. great group of guys just went in for an oil change. I'm part of the oil change club which is an excellent value, just think could get your oil changed alittle faster than an hour and a half.

Great Service

Came in to have the "works" done on my son's car. Appointment was at 1PM and I was out the door by 2PM. Service was great - Mario!

Airport Ford is my preferred dealership

Quick and painless, the reason I used airport Ford again, professional, performance from all involved, both sales and service.

Great Car Buying experience!!!

This was my first car purchase and had no idea what I was doing. The people at Airport Ford made me feel comfortable and knowledgeable about my decision. I could not be more happy with my experience there and would recommend shopping there to any of my friends and family.

Happy new Ford owner

I really was happy with the staff. I came in to look at a specific 2015 fiesta. The advertised vehicle was on the lot and after pleasantly being greeted I was offered a test drive. I was treated with respect and the staff seemed to genuinely want to assist me. This was in stark contrast to another competing car dealer who seemed more interested in selling a car than seeing what I needed. The staff made the car buying experience as easy as possible. I appreciate the care I was shown and I hope that the positive relationship continues.

Excellent Car buying experience

My father and I have purchased 4 Ford Trucks or suv's from Airport ford over the last 15 years and would recommend to anyone looking for a ford to go here. Dealing with Tom Brinker over the years has been great and is always willing to go the extra mile to help you out. He has fair upfront pricing that keeps me coming back.

Margie Sebring

work was done in a timely manner, ease of obtaining an appt.

2015 mustang

The mustang is wonderful! Scott Hackman was friendly and helpful.

Happy w/Fusion. Happy w/Joe Ghany. Happy w/Airport Ford

We purchased a 2015 Ford Fusion SE. Great car!Salesman Joe Ghany, Excellent! No pressure, knowledgeable, helpful.The entire staff at Airport Ford seems to be like thisGreat experience.Bob & Carol are HAPPY!

owner

listened to my concerns about the problem with my truck

Service Department

Always very efficient, prompt, and extremely courteous

Mr. Tim Finan

I knew the battery on my 2010 F-150 was getting old but I just kept putting off having it checked.During my last oil change Airport Ford checked the battery and suggested replacing it which I did this may have saved me from being stranded with a dead battery.

Much Better

Service was flawless....just oil , tire rotation and radiator flush, but on time, fair price, friendly.

Mrs.Charlotte Pursley

Great people making a difference!I brought my Escape in for 35,000 mile checkup and a recall. Mario made my wait easy and enjoyable. A great guy to deal with!1

Clean, with great service

I bought a Ford Focus. Riley and the staff at airport ford were exceptional!

Great service

Brought in '12 Escape for service. Mario in Svc Dept was very helpful, great to work with. Job was done on time.

Airport Ford

Couldn't have been a better experience we would certainly buy another vehicle from Airport Ford

Fast service

Time frame to get the car was excellent. We were in and out and didnt spend a lot of time in the dealership

Repeat customer

My service appointment went very well. They recommended and replaced my wiper blades and did my oil change in a timely manner. Thanks Mario!

all was fine

They were very helpful. They kept us informed about when the car would finally arrive. We had to order our Taurus Limited and it took the factory 3 months plus to make and deliver it to Airport Ford.Our salesman was wonderful. It's been snowing since we got the car, so we are not driving it yet. Itis nice and clean and dry for now. We have no helpful hints, just the factory was slow and our salesmantried his best to find out why it took so long. This is our 1st Ford. Thank you all Lois

Great Service, facilities a little dated

staff was helpful, especially the sale person Joe Chany. The only not perfect situation was the cleaning of the car at the time of delivery, not sure what actually was cleaned, but windows still had the sticker outlines on and were dirty. Driver mirror was cleaned with a greasy rag, first trip a night was hardly able to see anything through it.

Great service.

Repair completed on time. Your guys even did throttle body reprogram at the same time.

Great Service

Second car I have bought from this dealer. I just bought a Fusion and I love it. Great service from my salesman Joe Ganey.

First service in KY

The service area needs to be updated. This does not match how other dealerships have updated their customer room to make customer feel good about the focus on service.

Oil Change

Staff was very helpful. The only suggestion I can make is that Airport Ford should improve their waiting room. Someone drove me to a restaurant so I did not have to wait in the waiting room.

Mileage complaint - computer problems

We'll see IF the mileage per gallon improves. Right now it is very poor.Supposed to get 32 MPG and averaging 24MPG both city & xway. Bought car for better mileage -NOT SEEING IT>

2015 F-150 STX Crew Cab

I had a very pleasurable experience purchasing my F-150 STX Crew Cab from Airport Ford. My sales associate was Mr. David Hiatt. He was professional, courteous, and willing to answer all questions I asked no matter how repetitive they were. I would not hesitate to recommend working with Mr. Hiatt as a sales associate, or Airport Ford as a dealership to anyone who is in the market for a new/used vehicle. As long as I call Northern KY home, Airport Ford has won my business from this point forward.

2015 Ford F-150 STX Crew Cab

I just purchased my new F-150 STX Crew Cab from this dealership. My sales associate was Mr. David Hiatt. He was polite and extremely professional. You often hear horror stories of the "pushy" car salesman/woman. Rest assured that you will not receive that type of treatment from Mr. Hiatt. When I arrived at the dealership, I told him what my budget was and what model I was interested in. He told me that if Airport Ford did not have it on the lot/in stock, he would find one in the surrounding area and have it brought to the lot. Luckily, they had what I was looking for in stock. I would not hesitate to buy another vehicle from Mr. Hiatt or Airport Ford. If you are still not sold, take a moment to read the other reviews on this site for this dealership. I did before I brought my business to them! You will see that they treat the customer with respect and courtesy from the 350+ positive reviews. I am looking forward to many years ahead with my new truck, as well as having it serviced at Airport Ford while I call Northern KY home.

Older facilities but well cared for and clean.

I have been using the service for years and never had a problem with time or service. I will continue to use their service dept.

Why would shop anywhere else

Extremely helpful, friendly & comfortable surroundings

Great Experience!

Very pleased! Zach was very knowledgeable and extremely helpful. He SOLD the tuck to me. Upon return to buy accessories he was helpful in telling me what I needed and what I did not. I will definitely use him and Airport Ford in the future.The service department was also very helpful in accessing parts and with recommendations.

My F150

Personnel is always friendly, knowledgeable and courteous.

Ford F-150 Platinum

It's a little difficult getting scheduled. I always have to leave the vehicle which complicates matters. The service work is great and the guys that work there are all great guys.

Excellent service

We have been a steady customer with Airport Ford. The quality and service has always been excellent. I have highly recommended them to my friends and family and will continue to do so.

Very helpful

Reilly was very helpful I our purchase of our new Ford Fiesta.

Paul Donohue

Zack uber was extremely helpful with the buying process he ansersed all question in a timely manner returned calls promptly would definelty purchase another through airport ford

Awesome service!

I purchased a 2014 focus, and love it. David Hyatt was very helpful!

simple service

It was quick and easy. Called ahead. Dropped it off overnight. Ready by the end of the day. And the price was right, too.

New Car Purchase Review

Everything was great. The sales person was very attentive to our needs. The provided finance effort was also well done.

2012 Ford Focus

Airport Ford has always done a great job. Staff is great and sevice is good. Ford Motor co. needs to figure out how to fix this transmission for good .

Painless buying experience!

The salesman was helpful and informative but did not pressure me in anyway. The finance guy was knowledgeable and explained details thoroughly. My daughter and I were shopping for a Focus with manual tranmission. We were not really planning to make a purchase the day of our visit but we were offered a fair price and the purchase was quick and painless. Other dealerships could take some pointers from Airport Ford.

MY FIRST FORD !

Buying my 2014 focus was fun, no pressure and no smoking mirrors. ONE THING I DID HEAR FROM 3 OTHER PEOPLE WHO BROUGHT FORDS FROM YOU IS THE CRAPPY SERVICE DEPARTMENT. THEY HAD NOTHING GOOD TO SAY ABOUT. MY FIRST SERVICE CALL, I WILL HAVING A SERIOUS TALK ABOUT HOW THAT WILL NOT HAPPEN TO ME. IF WE NEED TO, WE SHOULD HAVE THE SERVICE MANAGER, THE OWNER AND ME SIT DOWN FOR A SERIOUS TALK ABOUT HOW THE PAST HISTORY WILL NOT REPEAT ITSELF. I HOPE THAT I AM PERFECTLY CLEAR ON THIS.

Great salesman. Very helpful and never pushy

Jeff Huber was very helpful. He answered all my questions and was never pushy about making a decision. He respected the fact that I was considering a couple of different brands of SUVs. My final decision was based a great deal on the way I was treated at the dealership.

Mister

Quick fix to the problem, work completed while we waited.

Overall Great experiance.

I tried to book my appointment on line using the web link I received when I received my notification that I was due for service. The web site was difficult to navigate. I did not receive a confirmation the next day as expected. I call the service department in the morning and the graciously invited me to bring my car in that morning. I did and the service and recall work was all completed in one hour and 20 minutes. Overall I was happy with the service provide and the usual pleasant interaction with every associated of Airport Ford.

Dana Smith

I had the oil changed .Mario always takes care of my service needs like the expert he is.

Services

Ford Focus. Love coming there but the wait for an oil change was entirely too long. I waited an hour and twenty five minutes.

Mr. Wendell P. Shuler

Used my oil change club for oil change and tire rotation.

Satisified customer!!!

I have always been completely satisfied with the service received at Airport Ford. That's why I keep going back. Mario is always very helpful.

Oil change

I was happy with the quick service I got the oil change for my Ford Escape.

Excellent sales staff

We purchased a 2014 Edge Limited from Jeff Huber...our 3rd car from Jeff. No hassle---everything went very smoothly. We are enjoying the new car very much and look forward to driving it for many years to come. Sorry, Jeff.

Awesome

Buying our car from airport ford was the easiest experience we have ever had at a car dealership. I would highly recommend them and we will def be back

MY FORD ESCAPE

JOE AND JEFF HAVE A WONDERFUL PERSONALITY WHICH MAKES PEOPLE COMFORTABLE.THEY HAVE A WAY EXPLANING THINGS THAT MAKE IT EASY TO UNDERSTAND...BARBARA STEPHENS

Great Ford dealer

Very pleasant experience dealing with Joe Gany at Airport Ford. Both new Explorer for my wife and she loves it. Ask for Joe at Airport Ford and he will take good care of you.

Excellent Service

My salesperson was Riley. I bought my Mustang from Airport Ford in 2009...it was a used vehicle and I didn't have any problems with it. That is why I can back when I was looking for a second vehicle for mainly winter driving. I like Fords so I was looking for an Escape. I looked a few via websites and other car lots...the one I bought at Airport Ford is great. The price was good, had low mileage, it looks new. And there were three problems with it, but they fixed them for me and dropped the Escape off at my house. Great service...I will be back. Thanks.

Great service

I brought my 2012 Ford Fusion for an oil change and brake work.

Pleased with services

Professional and pleased with way services are handled

Hassle free!

It was prompt and courteous. They are always pleasant to deal with.

Quality work and reasonable pricing

I had priced the repairs my car needed with other local garages. It the repair needed seemed daunting to them. Airport Ford came in at the same price as their competition and had my car back to me the next day. I would recommend their service to anyone and everyone.

Highly Recommended - Quick, Easy and Efficient!

I bought my first car from Airport Ford and the sales team made the process very easy. They met me at a competitive price while offering fantastic service. They have won my business in the future.

Best service in NKY

Everyone was helpful from Mario in the service department to Jeremy who billed me out.

Good Service

Very satisfied with the service I received. Have been pleased on previous service as well.

Airport Ford Review

The Ford staff was extremely helpful and always eager to satisfy your needs.

2010 Ford Escape

Oil change. It seems fine. Staff (mario) was very helpful and pleasant.

quick and courteous service.

With the support of the sales person who I dealt with, the service was very good. They were expecting me to arrive. I was out in 30 minutes with my remote starter and two new keys. The coffee in the waiting area should be free. This is the reason for the less than excellent rating in facilities.

Great Service

Service support from Mario has been very excellent.

Airport Ford Quality Dealership

Promptly got my car in, performed the recall and had my car ready in good time.Sales staff and management are the best. Honest and attentive. Love AF!

great people !!

2008 expedition bought new from airport ford.best car and best service i have ever recieved !! waiting for body style to change so i can buy a new one.again thanks for a great experience

Body shop

The work performed by the body shop was done well; however, there could have been more communication about the length of time and complications that arose that extended the total time needed to finish the work. I was not informed of changes or delays that increased the time from the quote of four days to ten days.

Great service people.

I like to be able to just drive in, tell Mario what the issue is, and have him just fix the problem.

great service, very kind, helpful

They were very nice to me and were very helpful. They were willing to tell me what was wrong and when it will be done repaired

great service

Great experience. Was very happy. Still am. Great employee's.

Good reliable friendly service

Ever since I bought my 2010 Fusion at Airport Ford, I've taken it back exclusively to this dealership for service. The service department is always friendly and helpful, and during my last visit for an oil change they fixed a throttle body recall problem I was not even aware of. I trust these people.

Great car buying experience

My experience at Airport Ford was excellent. They did all they could to get me into a vehicle and to make me happy. I did not have to stand around and wait for hours while they checked everything. They made me feel comfortable and I will definitely recommend them to friends and family.

Outstanding Service on Saturday

Fusion service was outstanding. Taken care of on a busy Saturday

Good used car buying experience.

I purchased a 2007 Mustang. The service was good and the staff was helpful.

Oil change and inspection

The service department was friendly and courteous and service provided was excellent.

Excellent

The customer service was excellent and I got a great car.

2001 FORD EXPLORER

I HAD THE PROBLEM FIXED ONCE BUT NOT RIGHT I AM VERY PLEASE WITH THE WAY IT WAS FIXED PROPERLY. IT COST ME MORE BECAUSE IT WAS DONE RIGHT. THANK YOU MARY ANN

New Car Purchase

2015 Ford Escape SE 4WD. Couldn't have asked for better service. Thank You. I love my new car!

Great Service; Clean Facilities; Courteous Staff

Your staff checked us right on upon our arrival. There was a bit of a line up of vehicles, but we didn't have to wait long at all. Then we had a comfortable area in which to wait with beverages, television, and restrooms available. The oil change took about 80 minutes from check in time to when we were on our way out of the lot, but we judged that to be a result of the many vehicles being serviced at the time. Your staff was courteous and friendly.

Friendly and efficient staff

Your staff is always very efficient and friendly. I brought our fusion in a day early so that your mechanics could take there time and had my husband pick me up and we where very surprised to have then call us back within an hour and let us know that they already did our oil change and could come back and get it. Thank you for your effiencey.Sharon Southwick

I'll be back for sure.

Riley was great. Service was great and fairly quick.

firtst oil change.

service writer was very helpful and friendly. The work was done in a very good and on time.

oil change

Great service and great people good experience for me

service visit

Had a questionable battery and they checked and replaced in a timely manner, very satisfied with the service

Great experience

After driving a Honda I was pleasantly surprised (actually shocked) at the pricing. I didn't know you could get an oil change for less than $75.00! All the guys were very polite and the service was quick. I'll be back.

F-150 Service 01-03-2015

Brought my F-150 in for 15,000 mile service. Once completed I received a call that it was ready. When I went in to pick it up I had a hassle-free experience at the cashier. The truck was clean, the seats and mirrors had not been re-adjusted and everything was as I left it. A nice experience compared to some other places where I thought I was in a stranger's vehicle when I picked it up. Thank you for a job well-done.

great service

Escape service was very good! We've bought 4 vehicles from them!

Trustworthy and Friendly

We have always taken our vehicles to Airport Ford for services because we trust them and have always been treated with respect and everything was always explained to us in detail. When we hit a deer and had to have major repairs. Airport explained what needed to be done and the cost and when it would be finished and everything went exactly as they said and our car looked like brand new, I was amazed!

Awesome Dealer.

staff were so welcomed and trustful.. loving my car and my parents are in love with it.. Thank you Airport Ford :)

Good maintenance plan and feedback

Took a little longer than expected, but not bad. Maintenance checklist is good feedback, knowing that all was checked. Used a coupon from the mail; every little bit helps. Thanks

Overall good but still lacking

The staff were helpful and polite, however the customer service waiting area was not very inviting. The chairs are not comfortable, especially when you have to wait an hour and fifteen minutes to get your oil changed. I am used to going to dodge dealerships where they have actual furniture like couches and arm chairs in the waiting area, but this dealership only had old office chairs in it.

Excellent experience with oil change

I had a couple questions regarding my situs radio and flicker of my dashboard light, both were answered right on the spot. As always excellent service, friendly staff, clean restroom, clean waiting room. Several employees walked through waiting area while vehicle was getting oil changed, each said hello , great customer servuce. Thank you and I will be back.

Ford car

Some of the best service I've had from any dealership, and I've been to alot of places

Great Service, Ask for Mario, he is the BEST!

Mario was wonderful. Very helpful and quick to respond.

Good service experience

Had a less than good experience at my last visit (took 90+ minutes just for an oil change). Also, my sister has her car serviced at Airport Ford and has had lousy service several time.Was very hesitant to go back. However, I have to say I was pleased with the service, was done in a timely manner.The only thing I can complain about, was that I scheduled the service online (which was fine), and it said i was going to get a call or email confirming everything was 'good to go' and I never got a call/email. I had to call to verify everything was okay. Other than that, I had a good experience this time, and will likely take my car back again. Thanks.

Mister

As always the service at Airport ford is friendly, performed quickly and correctly. They have been servicing my trucks since 2005. That is why I purchased my 2014 F150.

Survey

Scott was great. He is always very polite and makes sure the job is done right.

great service

always get great service and the staff is very friendly.

new car

great was in and out quickly, traded my old foucs for a 2014 model that was black in color, the paperwprk took maybe 20 mins

Great Car!

We boughtan Edge. The service was very good and we love the car

Great People

I have been in the market for a new truck for over a month, going to different dealers. They didnt seem very honest to say the least. I stopped in airport ford expecting the same, but it was a totally different experience. The salesman was honest and straightforward. They gave me a fair offer for my trade and laid out all the rebates and explained how they work.I will refer anyone looking to buy to airport ford.

great service

The staff was friendly, they got my car in and out in a short amount of time. Loved them

My Mustang!