Acura of Omaha

no complaints, great service

Dropped by without appt, got right in and work done quickly. Wheel alignment problem was identified and fixed during the same visit. Vehicle was washed and cleaned inside as well.

Servoce

Always ready to help Never have an issue with service calls, Pat gets right on it, lets you know what is needed, has all the details available, time, cost, etc, Cannot say enough good words for this service department

Great Service Department

Steve Carberry went out of his way to make sure our car problem was handled appropriately. My wife and I appreciate that level of service.

service was excellent

Excellent service and even told me what I didn't need to have done. Thought I needed brakes but was told I could wait quite a while longer. Handled recall battery and alignment promptly.

Friendly service for recall.

We had the recall part replaced on our TL. Easy to get appointment made and quick service. I was invited to have coffee or drink while waiting.

Service for regular oil change and recall work.

Service contacts are always friendly, helpful, etc. We come from out of town so really appreciated the use of a loaner vehicle to do some shopping while in Omaha.

Knowledgeable and Friendly Staff

The service department at Acura of Omaha is the best! Not only are they very friendly, but they are honest as well. I came in about six weeks ago thinking I might need to replace my tires. They took a look and let me know I still had a little wear left on the tires. They gave me information about the cost of replacement and time needed to perform the work. They even noted this in my oil change paperwork so that when I was ready to schedule the tire change all the info could be easily accessed. I really believe they are looking out for both me and my car!

Great Service department

The service department is always courteous and listens carefully to the problems I have with my MDX so the problems are fixed the first time around.

Satisfied services

The service I received in my recent visit was outstanding. I don't have more to say. Again, The service I received in my recent visit was outstanding.

Always excellent

Always meet or exceed expectations. Isn't this why you drive an Acura? Premium product needs to be supported by premium service. Acura of Omaha delivers.

Always professional - very satisfied

Always professional. I am happy that they washed the vehicle this time, that hasn't always occurred during normal maintenance appointments. I anticipate returning for service appointments.

Great job!

The staff was very nice and professional and they took care of my 2 recalls in timely manner. I was very satisfied with their service. I would definitely go there again for service.

Battery change

The battery went dead in my vehicle. I dropped it iff the night before, even without any notification. They squeezed me in, replaced the battery, no questions asked and even replaced the recalled parts and installed firmware. I thought great dealers doesn't exists. I'm lucky to have one in my town, Axura of Omaha!!!

Friendly, prompt service

Friendly service people to check me in and update me while car being services. You have a great waiting area where I could work and also have hot tea!

The service department is helpful, efficent and accomodating

Pat in the service department took very good care of me, my car and answered all of my questions. He also called mid-morning to let me know of a few additional things that needed attention. The work was finished by late afternoon leaving enough time for me to get to the dealership before closing on a Friday at 5:30. I streaked in at 5:25 and Pat met me with a smile and the payment process was fast and efficient also.

Airbag recall replacment and transmission software reprogram

Could not be happier with the service department. They are on top of things quickly and get your vehicle back to you ASAP. The airbag recall was efficiently handled as was the transmission service.

Customer service is wonderful

I bought my car from Ed Wainwright and he could not have been more helpful. He followed the transaction all the way through and was very helpful. Would reccomend him to anyone looking for a car. He even delivered the car to me in Iowa after the transaction.

ILX Service

Very good service. I received updates on the maintenance performed, and the car was ready on time.The staff is very friendly, professional, and always willing to explain the service performed.

Organized, Smart and Friendly

I made my service arrangements 2 or 3 days in advance and was greeted by a friendly, neatly dressed service representative as I pulled into a very neat and clean service bay. I was invited to wait in the waiting room next to the show room where refreshments, juice, coffee, water and cookies, were provided. My service rep came in and detailed again the work to be done and noted some other items that were not quite right. I verified what I wanted done and he was off. After a short wait he returned and told me that the work had been completed and that my vehicle was being washed and should be ready when we returned to the service bay.So what can I tell you? Organized, Smart and Friendly. That is how I recall my service visit. I got the idea that that is how they do business.

Routine maintenance

Prompt efficient trustworthy. They keep me posted on progress but also know when to move ahead to keep things moving ahead when I am tied up in meetings.

Acura Checkup

This dealership is awesome! Always friendly, professional and accommodating. My car looked better when I picked it up than when I dropped it off - MUCH APPRECIATED!

Excellent service department

I made an appointment for my first oil change for my new Acura RDX. They were very efficient and thorough. Everyone was very pleasant that I dealt with.

AWESOME!!!

I am truly amazed at how efficient the service department is operated at Acura Omaha. They are so good at what they do ar work.

Service

Pat Sedlacek is always cordial. Never have to wait more than an hour for my oil change and general car inspection. My car gets a wash too! A bonus.

Quick reliable and friendly

Great job, dependable and reliable. Easy ingress and egress with loaner. Easy pay on checkout.car is always clean and fresh. Reasonable turnaround time. Nice attendants.

Jeff and Acura of Omaha Get 10 stars

Best car buying experience ever. A very pleasant experience and the way car buying should be. I highly recommend Jeff and Acura of Omaha. KJ.

Absolutely Awesome

Service was done to expectations. Loaner car was available. Friendly staff. Car ready as promised. No problem adding on a service. Well done. Will recommend to others.

Air bag recall

Took my car in for the air bag recall. Had a loaner waiting for me full of fuel and very clean. They called me when done and my car was ready to go. Great experience!

On time, well done, fair price

My TL was in for normal oil/tire service. I added a check of some body work and a recent recall. All of the work was done ahead of schedule. I was kept in the loop throughout the service.

Welcoming, thorough, accommodating.

We recently purchased a 2016 Acura MDX. Having driven a Honda Pilot for almost 10 years, we had many questions and issues regarding the technology features of our new vehicle. Our sales agent was extremely patient in explaining, demonstrating, and answering questions. Setting up the financing for our new purchase was a fairly painless process and again our finance agent was personable and efficient.

Excellent service

Quality service. Fast. Friendly. Answered questions. Steve remembered me when I came back to pick up my car. All the service was completed. My loner car was waiting for me.

car check and oil change

Service department was friendly. I scheduled an appointment for 1:00 and the service department was ready for me. They said it would take about an hour and they were right on target.

Friendly and reliable.

I have owned many other brands of cars over the past 30 plus years and I can honestly say the Acura of Omaha dealership has been the "best" of the bunch, top of the heap, A #1. From Pat, the Service Rep to Brad, Pete and Jay in Sales, everyone goes out of their way to make you feel welcome. I just picked up my 4th Acura and I guess that says a lot about what I think of the brand. I have recommended friends and they have likewise been delighted. Keep up the good work!

Great experience

Jay Kraus was very easy to work with and notified us when the vehicle came in that we wanted to buy. We love our RDX!

Servive on my acura mdx

Helpful and went above and beyond, needed new wiper motor on my back windshield and in addition to doing that they buffed out some marks on my car without me asking.

Great service experience

I took my car in for a simple oil change and my service advisor, Steve I think his name was, he was very professional and exceeded my expectations.

Quick and Easy

I recently turned in my 2014 RDX for a 2017 RDX. Our salesman, Brian, was very helpful and the transaction was quick and painless! He did a great job of explaining the options at each trim level and found the perfect mix of features and color for my needs. Very satisfied.

Good service checkup

Helpful with the oil change and suggested other things I needed to do office is friendly and they have good refreshments. Easy to work with

Service Visit

Excellent experience; everything went as planned, and the service was on time and thorough. The work was completed in less time than I thought it would be.

Friendly, efficient, accomodating.

This was my first experience with this service center and it did not disappoint! From the moment I arrived, everything was handled very efficiently. Also appreciated that no matter who I encountered, I was greeted with a smile and a hello.

Courteous, knowledgeable, honest

The title of this review sums my experience with the service department at Acura of Omaha.My 2014 MDX was in for warranty repair. I asked that they inspect the front and rear disc pads for wear as the vehicle is approaching the 50,000 mile mark. Inspection revealed the pads were still serviceable,replacement not necessary at this time. Point is, they could have reported replacement pads were necessary due to the mileage, but they did not. Jerry House, service manager, runs an honest operation. I'll be back.

Oil change and had some work done that was recommended.

Was given a courtesy car to drive when the recommended work was done on my Acura TL. Steve was very pleasant and explained everything to me and then to my husband. Great service!

Quick turnaround

Scheduled a battery change and software change was also needed. Everything was completed in less than two hours and a free transmission fluid change was included. Well done.

Acura of Omaha Scores Again.

My 2014 RLX is my first Acura. Wow, I had no idea service could be such a positive experience. Very, very helpful in all ways.

Regular maintenance

Couldn't have had a better experience. I would recommend the service department to anyone. I was able to get in the day I wanted and had a loaner car. All work was performed on time.

Accomodating Service Department

I live out of town, so I don't get into Omaha during the week very often. I was off work to take my wife to the airport very early on a Wednesday morning, and called to see if by chance there was any way I could get in for an oil change. The receptionist was very accommodating, and found a time when they could squeeze me in. Pat Sedlacek was the service advisor who helped me, and he was extremely pleasant and professional. Although they were busy with other customers that had called days before to set up their appointments, Pat was able to have a technician address some additional items they found while doing their multipoint inspection. I was in and out in less than two hours. Kudos to Pat and the rest of the service department...I greatly appreciate they way they took care of my car!

Great service as always

The service work was very high quality and completed with a sincere customer focus. Communication was excellent on explaining the work done. I always have my Acura RLX serviced at this dealership. I know and trust their work and when they recommend services i know they are doing it for the good of my vehicle and/or safety reasons.

Knowledgeable salesman, but nut "pushy".

We appreciated that Ed was not "pushy." He was very knowledgeable about the many features of the MDX. He was able to get the parking sensor feature (that was very important to us) without having to get the Advanced Package, thereby saving us about $5,000.00. We appreciated the fact that we were able to sell our vehicle ourselves or trade it in.

Great Service

Excellent service as usual. Treated as a loyal customer. Went above and beyond what I needed in every aspect. Could not have had a better experience.

just great service

I am not associated with any dealership or service centerJust excellent service as usual and Acura does a great job in keeping my car running.

Great experience

Very professional and courteous. Jay Kraus in sales was referred to us by a friend and he went above and beyond our expectations. He even came in on his day off when we were ready to purchase.

Great Service

I have had three different Acura's now and have loved them all. I have kept these cars longer then any I have had before. Pat is the best in the service department and he is one of the reason I bought my latest vehicle.

Service *oasis* went above and beyond

As out-of-town travelers, we found outstanding service at Acura of Omaha. It was late on Sunday when we had two check-engine codes on our TSX, so we found a motel for the night. We woke early Monday and just showed up at 7:30 am with no appointment. Pat and the understanding service department staff calmly fit us into a busy schedule. The repair was completed efficiently and the "relax, we'll take care of it" attitude was above and beyond our expectations. We were on the road by 9 am.

Faster than expected

I had my suv into the shop for routine maintenance and it was done fasterling than expected and they even washed and vacuumed the interior.

2010 MDX

Acura Service in Omaha is the best !!! I have always received great service and customer relations from them. I recently met the new service rep......Steve Carberry. What a great person to talk to. He is relentless in finding out any information about my MDX and explains the service work in such good detail.....even before it is completed.A great dealership !!

Tremendous service

I brought my 2016 ILX in for its first oil change and for the "auto butler" treatment, and there was a loaner car waiting for me and an extremely polite service person, Gary, ready to go over what was going to be done to my car. When it was completed, Gary called me to let me know. When I returned to pick up my car, it looked terrific and all of the work was completed as described. I have been an Acura customer since 2004, and can't imagine every changing!

Quick turnaround.

I had requested a loaner since I was expecting more work on a 5 year old auto. As it turned out very little maintenance was required and the anniversary lunch my wife had planned appeared to be in jeopardy. Thankfully everything worked out. A class operation!

super experience

I have had a 2004 TL for several years and always had a positive experience with service for that vehicle. Acura sales was able to work to get me a better deal than USAA for a new RDX.

Excellent Service

My experience with Acura of Omaha has always been excellent. I was having problems with my breaks squeeking and the issue has totally been resolved. My service experience is why I continue to purchase the Acura model from them. Pat has been there for over 30 years and that tells me they take care of their employees.

Vehicle service

Pat in service is so upbeat and efficient. He is a credit to the superior service that I have always experienced at Acura. My salesman Jeff came out and greeted me. He is truly the best!

Always the BEST!

Outstanding Dealership across the board! All sales, service and management staff are awesome. I have been an Acura of Omaha customer since 1984 when it opened on south 84th street.

Oil change, tires rotated, etc..

I was greeted with friendliness and professionalism when I arrived, talked about the service needed and the service provided, shown the 'waiting area' complete with amenities. The service was excellent! It was quick service, reasonable pricing, car wash and I was out the door.

Oil Change and Inspection

Great service. We really appreciate the availability of a loaner car for the day along with the car wash after the service work was completed.

excellent customer service! I'll get my next car here becaus

The staff are so friendly, calls are returned within an hour, prices for repairs are good, I never feel taken for a ride by selling me something I don't need.

Awesome dealership

It's always a pleasure having my MDX serviced at Acura of Omaha. The service representatives are friendly and very professional. Service work is completed on time and I never have to return for a call back.A great place to do business !!

Outstanding service

From scheduling to service it was a great experienceCar came back looking new from paint sealer and it was only $99. Bargin!Outstanding dealership and we have had over 70 new cars

Excellent customer service

I am always able to get a loaner car which is very helpful.Pat provided quick and efficient customer service.The price was fair and turnaround time very quick.

Best overall experience I have had at a car dealership!

Jay my salesperson was awesome from the 1st phone call to the last details. It was comfortable and not all pushy. I explained my parameters, and he understood and respected them. I really appreciated that! I would definitely return to Acura of Omaha and recommend them to others.

Awesome service

When I arrived for scheduled service a replacement car was waiting for me- same model as my own. It was clean, running with the air on! I received a call a couple hours later letting me know the service was complete on my car. When I arrived, there was no wait. It was washed and ready to go. This was my first visit and was complimentary! I will continue to have my car serviced at Acura. All of this great service for no more than the price I would have paid at the local auto repair.

perfect

Never a problem when I come in. Appointment was in the system and car was ready to drive for the day. Parts ordered and Will bring in when they are in.

Smooth car buying experience from out of state

Located my car through Car Gurus and was in contact with Jay, who was very helpful at answering all my questions and getting me into my very nice used Acura MDX. No high pressure sales and only $99 doc fee. The car was certified, and well taken care of as described. Exceeded my expectations. They actually beat my interest rate at my local bank, which was very impressive. I had a ride from the dealership at the airport waiting for me, my car was detailed, full of gas ready for my drive to Oklahoma. All paperwork was in order and ready for the transaction. Very happy overall! Would buy again from them!

good experience calling about a vehicle, demo

Called about an ad for 2004 Acura. Was given a demo ride and good conversation with Salesman Abadusky. Decided against this vehicle in favor of another from private party.

Fun, Trustworthy and Helpful!

After researching for some time we found the car we wanted, an Acura MDX. We worked with the used car manager Alan and the best sales representative I've worked with, RJ. The dealership was professional and made the experience comfortable and fun! We negotiated of-course and they made due on their promises timely and without issues. RJ was happy, fun and really cared about finding us the right fit, definitely see him if you're in the market for a new or used vehicle. Couldn't be happier, thank you Acura of Omaha!

Superior quality service and sales!!

I bought my first Acura, a 2016 RDX about 4 months ago at Acura of Omaha. Though i was extremely pleased with the entire buying process, i waited to write a review when i could also comment on the service side. I just left AoO with a free first oil change, a sparkling clean car inside and out and needless to say, i am once again very happy. I was even offered a vehicle if i wanted to leave rather than wait for my car to be serviced. I opted to wait - just an hour - since my car was filthy when i drove it in i felt that was extremely fast service for all that was done. While i waited, my salesman recognized me and stopped over to say hello and offer coffee etc. My salesman was JAY and i couldn't say enough good things about this friendly, mannerful and knowledgable young man. I would recommend JAY/Acura of Omaha without pause to anyone. We have bought many cars new and old and i felt this was the easiest, best car buying experience we have ever had. When my husband is ready to trade in his car we will certainly return to JAY for another Acura model!

Service

I can't say enough about the service I have recieved from this group. From general service and simple follow up of, to battery and tire help. Once I had my MDX in for general service and they forgot to replace the windshied wiper blades. The service manager called and apologized up one side and down the other, then sent me a coupon for a free oil and lube service for the mistake. Garry has been wonderful to work with, and even in took extra steps to help me with a tires. They also came to my home to replace my battery in a 30 minute time frame from notice, which saved my work schedule that day. Auto needs are a hassle and costly at times without notice, but these guys make it easy and comfortable. Not to mention a fantastic vehicle! I'm not hard pressed to stay loyal here.

Sales manager not trustworthy

We bought a used Mdx and had a trade. The sales manager, Alan, was disingenuous at best and dishonest at worst. I did not trust him during the process and his true colors came out in the end. I do not recommend Acura of Omaha.

James is a great salesman

I feel like we got a great used car for a great price. No pressure. The best part was my salesman, James. He was friendly, knowledegable, and made the buying experience nice. He went over and above and contacted the previous owner to see if the timing belt had been changed. And, called a few days later to tell me the previous owner brought in an extra key. A key was over $300 from the Lexus dealer so I was very happy to get each of these calls. If you are looking for a no pressure shopping experience, ask for James.

Great Customer Experience and so helpful!

I was looking for a gently used car for quite a while and found one through Cars.com at this dealership. The only problem was I'm in Denver. They were wonderful and even sent someone from the dealership to pick me up at the airport and take me back to the dealership to finalize the sale of the car. I would highly recommend this dealership as I paid a fair price, was treated very well by everyone there and they got me out of there and on the road back to Denver in just about 2 hours from the time my flight landed!

Buy low, sell high?

I used to think highly of Acura of Omaha but my feelings and my reviews have changed. They low-balled me in the worst way after driving 250 miles to see them. I don't know how they sleep at night. The salesmen are fine but their management leaves something to be desired.

Longtime repeat customer, A+++

I have been a long time customer of Acura of Omaha and I must say I have a very hard time believing these guys are anything but great! I have always been treated like a king when I go there, in fact I drive 277 miles one way just to buy from them. My family and I have purchased 5 new Acura's and two used cars there and NEVER have I EVER had anything but a great experience. I just drove to Omaha 3 days ago to purchase a 2008 Acura TL from a description over the phone, it was exactly as described. I got a fair price out of my trade and paid a fair price for a way, way above average car. I strongly recommend you go try them for yourself, don't take some anonymous opinion for your next car, it's just too important. Acura, Acura of Omaha, Hans & JT get 2 thumbs up all the way IMHO. I just wish I had more money so I could buy another!

SAD....SAD CUSTOME SERVICE

This company is something let me tell you! Purchased a vehicle over 4th of July weekend, it was from the used car area. Vehicle was great, and I love it! That being said, when they sold it to me, they didn't fill the tank, left it at a 1/4 of a tank. Never bought a car that wasn't full, the fluid levels were low and the indicator light came on otw home, and noticed it hadn't been maintained as the mileage was at the point where it needed an oil change. I asked for these three simple things to be handled, and was ignored. Expected so much more from a dealer that sells mid-luxury cars. JT the sales manager for used cars is one of those "old" sales guys who would try to upsell his own mother. The price I purchased was in the market, but the rest won't even let me rate the price good. James my sales guy who went on the test drive was okay, but he had his hands tied due to this JT guy. STAY AWAY!!!

they take advantage of people

My wife bought an Acura TL from Acura of Omaha before we were married, and always had the dealership service her car. One day my wife hits a pothole and the tire falls off the bead. She calls me, and I put the spare on, and tell her to stop by Acura of Omaha on the way to work to put the tire back on the wheel. After leaving the dealership, she calls me and says that the service department had told her that there was a nail in the side wall of the flat and had sold her a new tire. She had already left the service department and was late for work, so I ran down there reaching the dealership in less than a half-hour later. I asked to see the tire in question, and the mechanic directed me to a pile of tires. I pulled every tire that could have come off my wifes car (about 15 or so), and inspected each of them. I did not find a single tire that had a nail in the sidewall, and almost all of them had more than half their tread left. Upon asking the mechanic about this, he offered the excuse that they must have taken the tires away. I asked to see the manager, who told me that he could not talk to me, because I was not the purchaser of the car. My wife then called in and complained, and we received a letter from the manager, that apologized for the misunderstanding (e.g. sorry you caught us trying to rip you off) and a check for half the amount of the tire. Final analysis, I am still out over 150 buck for a tire that I did not need and even more outraged that the manager offered false platitudes, but still kept half my money. Either Acura of Omaha was ripping off every person that brought in a flat tire that day, or they tried to take advantage of a young minority woman who did not know better. If you want an Acura, my advice is to drive to Kansas City.

HORRIBLE CUSTOMER SERVICE!!!

This company is something let me tell you! Purchased a vehicle over 4th of July weekend, it was from the used car area. Vehicle was great, and I love it! That being said, when they sold it to me, they didn't fill the tank, left it at a 1/4 of a tank. Never bought a car that wasn't full, the fluid levels were low and the indicator light came on otw home, and noticed it hadn't been maintained as the mileage was at the point where it needed an oil change. I asked for these three simple things to be handled, and was ignored. Expected so much more from a dealer that sells mid-luxury cars. JT the sales manager for used cars is one of those "old" sales guys who would try to upsell his own mother. The price I purchased was in the market, but the rest won't even let me rate the price good. James my sales guy who went on the test drive was okay, but he had his hands tied due to this JT guy. STAY AWAY!!!

I am absolutely disappointed in this company, I...

I am absolutely disappointed in this company, I recently bought a car from the location on center in omaha, when I got the car there was a vibrating sound the guy who sold it to me told me was a part of the engine system the guy before me put in to make it sound "cooler" I took to my shop to have them get rid of the sound... Needless to say 2,000$ later the noise was fixed and had nothing to Do with the engine but something seriously wrong with the car. A few weeks later the gear shift had fallen off of my car and inside I found and old rusty screw and Acura of omaha pen holding my gear shift together... Nice, I had noticed a bulb out under rear view mirror was out, so When I went in for my oil change I asked them to change my light bulb. Of course it's not a bulb out it's a computer system that hooks threw my car to my dash which lights up my gas gauge and stuff, my mechanic said the dealership should have easily noticed that and had it fixed. I went into Acura of omaha to see if they could do anything about shift stick and the "manager" told me no, that's how I bought the car... Are you kidding me? I will absolutely never buy another car from this company and never allow anyone I know to as well, I am a business professional who know a lot of people. I and my family have already started to spread the word about this company and I plan on taking this to the Better Business of Omaha and getting out as many ways as possible. I have never been so taken advantage by a company in my life as I have this one and this company should be absolutely ashamed.

Best new car purchasing experiece ever!

I've purchased a lot of new cars over the past 45 years and this is the first time it has actually been enjoyable. The personnel respected my intelligence and decisions without any high pressure sales tactics -- that alone would qualify this as the best car buying experience ever. However, in addition, both the price quoted for the new vehicle and the price quoted for my trade-in met and exceeded my expectations. Administrative paper work was handled quickly and professionally. New car familiarization was professionally done and tailored to my needs.During this process I had the opportunity to look around the dealership -- everything was well maintained and spotless.In all respects an outstanding experience.

Outstanding Customer Service

I just bought a vehicle over the weekend from Tim P. out at Acura. Great experience! He really seems to understand what each customer needs and serve them accordingly. The facility is very clean and probably the nicest dealership in the metro area. Everything from the starbucks coffee to the modern and clean bathrooms. The entire staff seemed positive and friendly. I would definitely recommend Acura of Omaha to others!

Great Car-buying Experience

I just purchased my new 2010 Acura TSX from Jeff H. at Acura of Omaha and could not be happier with my experience. I test drove the two certified pre-owned TSXs they had and fell in love with the 2010. Jeff was very accommodating and patient while I made my decision, and extremely knowledgeable about the vehicles. The purchase of the vehicle was fast and easy, and I was pleased with the deal I got on the car. I would definitely recommend Acura of Omaha to anyone looking to buy a new vehicle!

Awesome "Game Day Service"

This was very easy, I know this dealership for years, I purchase my very first new car from them in 2004 so I knew the great reputation of the people and the dealership. I went back to find used car and walk away with used new car 2013 Sonata with only 1500 miles on it, WOW right? Great service and will to deal to sell their products.They are the best dearlership handsdown in OMAHA...Go Big RED.