Acura of Ocean

Great Service at Acura of Ocean!!

Since I purchased my Acura in Sept 2015, the staff has been wonderful. Brian, the tech, kept me updated on the status of my car. I has had wonderful experience with the service and staff. Keep up the good work.

"IT DOESN'T GET ANY BETTER THAN ACURA OF OCEAN"

First I would like to extend a big thank you to Mark Redicker and Rich Wenger for a great experience. My experience has always been above and beyond at Acura of Ocean. Rich Wenger has always been a pleasure to work with. Rich Wenger is just not a car salesman. He treats his clients with respect and earns their trust to retain their business for years to come. I will continue to be a customer of Acura of Ocean as well as Rich Wenger's client. Thank you again Marc Redicker and Rich Wenger. It was a pleasurable experience at Acura of Ocean.

After almost a year my review

When you buy or lease all dealerships want to make the deal, but is up to do your homework and know your getting a good deal. In the past I have walked out if I felt the dealer was playing games. That was not the case at Acura of Ocean, The salesmen Mr. Doug Meyes was great and took the time showing me the vehicle I was thinking of buying. In the end my trade in price was fair as was the selling price. But buying or lease of a vehicle is only half the story of any dealership. That's why I have not written a review till now, Its almost a year, and half of this review is about service when you need it. In a word it is excellent, so if you looking for an Acura vehicle this is a good dealership to check. As for my 2016 MDX it runs well and gets great mileage for AWD vehicle.

Leased two cars

Over the years my wife and I have bought or leased 7 cars from Acura of Ocean. We just picked up two TLX's today and the entire leasing experience was two thumbs up. Everyone is courteous and concerned. Dan Rupp the sales manager was a pleasure to work with as was Justin Schlam the financial manager. A special shoutout to Rich Wenger who has now leased us 4 cars over the years. He's an absolute gem who is knowledgable, pleasant, easy going.Barry Spingarn

Smooth, Fast, Enjoyable!

A Very Easy Going Experience! Sal Gentile was Amazing! He treated me as if he was Buying the Vehicle Himself! One of the Best Care Buying Experiences I have had! This is my 2nd Acura from Acura of Ocean, the Sales & Service Staff are Experts in Service!

Hassle free lease

No hassle lease deal. Quick deal was made without any gimmicks or tricks. Mark Klang made the whole process easy. I would definitely recommend him

2nd Lease

I am so happy with the service and professionalism from Mark Klang. I leased my first car from him, and came back to do it again. I appreciated his follow up and commitment to keeping in touch as my lease was coming to an end. I highly reccomend working with Mark!

Thank You Mark!

I have just leased my 3rd Acura and Mark made the process so easy for me. Quick and painless and that is exactly what I was looking for. He was extremely knowlegable and made sure I knew about all the new bells and whistles for my MDX. I look forward to working with him again!

Woman on the go

Mark Klang made my car buying experience very easy. I just came in to look, but I felt very comfortable with Mark. His knowledge of cars made it easy to choose the TLX for the next 3 years. I know I'll be back for another one. Thanks Mark

Thanks Mark!

I went to Acura for my second lease. Mark Klang made the transition seamless.. The angst of leasing a new car became a walk in the park. It was a pleasure doing business with Mark and am so excited about my TLX.

Completely Satisfied

After working with Sal to buy my new mdx, I can comfortably say that my experience of Acura of Ocean was a success. Sal knew all the ins and outs of the car and had an answer for every question. He was thorough, informative, and easy going. I recommend him highly. Thanks.

Easy Transition from my old lease to a new lease

Mark Klang made coming back for my 2nd Acura RDX even more enjoyable than my previous excellent experience 3 years ago. I came back to Acura of Ocean based on how Mark treated me three years ago and he guided me through the transition from my old lease to a new lease this time with the same courtesy and customer focus I remembered. I would recommend Mark to my friends and family.

friendly purchase of a 2016 Acura tlx

My wife and I were given a recommendation to purchase an Acura from Ocean Acura and told to ask for a salesperson by the name of Mark Klang because our friend had had a very nice experience with that salesman. We met with Mark and he first told us about the car and the dealership. Then we took the exact model we were buying for a test ride. All the time Mark was telling us about the features in real time. Two days later we picked up our new Acura Tlx With navg. But before leaving the dealership Mark went thru all the features of the car with us. He was very knowledgeable about the car and inmparted the information to us very well. Mark Klang did an excellent job. Acura of Ocean should be very pleased to have a dedicated and knowledgeable employee like Mark. Thanks MArk Joe & Pat U.

Thanks, Mark, for a great transition to a new lease!

Mark Klang is the consummate automobile professional. He knew exactlyWhat I wanted even before I walked in the door. And while the new Acura MDX practically sells itself, Mark make it easy and seamless for me to transition my old MDX to a great new car with no hassles and a price that was fair and reasonable. Thanks to Mark and the entire Acura of Ocean team for a great car buying experience. I will continue to do business with them in the future.

Got and ilx and got a great deal

Thanks Acura of Ocean for an excellent experience. The sales force there treats customers well and actually listens to what you want. I bought an ilx and had a great time with my salesman. And he was funny too. Thanks.

another great experience

I have been leasing with Acura of Ocean now since 2004.Just traded in my existing lease for a new 2016 MDX and the transaction went extremely smooth.Mark Klang is the salesman I have been dealing with for many years and I feel like I have now known him all my life. Emailed him with what I was looking for and what I hoped to pay and upon walking in the deal was pretty much in place. We spent more time talking about personal stuff than negotiating which makes the experience great. I certainly would recommend Acura of Ocean and Mark to any looking for a new vehicleA shout out to Dan as well who assisted in the deal. Always a pleasure seeming him and catching up.Lastly, their service department is extremely good and responsive when needed

2016 MDX

Just leased my 6th Acura - my first MDX. Mark was my salesman both times and made it a painless and pleasant experience. I'm sure I'll be back for my 7th!

I've never had a better experience at any car dealer

Exceptionally great service. The salesman guided my wife and I to making the best decision possible that was available for us. Great personality. Very friendly and honest.

enjoyed the experience of working with them

a. they will get a 5 star rating as soon as I receive my 2nd set of keys :)b. I saw a car on their site and started texting Larry. Larry wasn't pushy and answered my questions very well (when I was there at the dealership, he made a point to come out and say hello). I then setup a time to test drive. Even though they were closing at 8pm they let me come up around 7:45 (which anyone should but it was nice they didn't try to push me off till the next day). when I got there I met a salesmen, Salvatore Gentile, who had the car ready to test drive and didn't have me sit down and start grilling me for all my information. we made another appt. to come up the next day. Sal, showed me the cost of the car and all the fees. I mentioned a price and he said that might be tough (but he was willing to try) so I mentioned a little higher and told him I don't want to keep haggling (I knew my prices on the car). Told him I would take the car right now if he could get the price. Sal came back, without haggling and the car was bought. They took care of a couple of other little details on the car. Later when we came back to meet Justin (financial loan manager) I told him I was in a rush and he knew that. He explained the many warranties, which I said no to and he didn't harp on them. He got all the paperwork done in like 5 minutes and I was out of there. kudos to all at Ocean of Acura and to the detailer who took care of a couple of things on the car. Sal, Great job and thank you (just need that extra key for a 5 star)

Pleasant experience

I just leased my 3rd MDX from Acura of Ocean .Mark was my salesman for 2 out of the 3 sales. Dealing witth Mark and Dan(manager) was a pleasant experience and I would recommend them and the dealership.

Great experience!!

I have recently purchased my second Acura, with Sal Gentile. He made real easy to get into my RDX. Love the new car. I would highly recommend this dealership and Sal as a salesman. He was very personable and friendly!

Years of being a loyal customer are over

Hi hit a deer on 12/22/15. It is now 2/2/16 and I am still waiting on back ordered parts. Insurance no longer covered a rental. Ocean of Acura has not stepped in and stood behind their product to help a client out. Time to find a new dealership once this lease is up.

Positive and professional

Mark was very professional and knowledgable in assisting me in leasing a new Acura and coming to a price I was comfortable with. As car buying experiences go, I was very satisfied with the entire process and recommend both Mark and Acura of Ocean to anyone looking to buy or lease an Acura.

This is my 5th vehicle from Acura of Ocean

I recently leased an ILX with the assistance of Richard Wenger. He was most helpful and extremely knowledgeable about the vehicle and answered each question clearly. He made my experience there enjoyable.I have been driving the car for 4 months now and he continues to assist me with new questions about the functioning of the car

Excellent service from sal gentile

Sal gentile was extremely helpful, knowledgeable and courteous. First class salesman . Sal. Always aims to please and is not too aggressive with the sale Thank you

Always a great experience at Acura of Ocean. Professional

Rich Wenger and Dan Rupp are the best. Both professional and always willing to go the extra mile. My family & I have been doing business with Acura of Ocean since 2007 and have NEVER been disappointed or unhappy with them. Their sales & service department get an A+. If you are in the market for an Acura this is the place to go. You won't be disappointed. They are THE BEST!!!!!

replacement rdx

rich wenger recently helped me lease a 2016 rdx after i was involved in an auto accident . the negotiation process was quick and they had the model i was looking for. the car was prepped and delivered on time. justin schlich in finance was also knowledgeable and professional. thanks to all for a stress free car experience

Professionals at work

Over the last few years I have serviced 2 cars with Acura of Ocean and purchased 1. I am about to purchase a second from them. Everyone I have dealt with in both the service department and the sales department have been nothing but professionals. I am most impressed with the way I was treated like family from the moment I first walked it the doors back in 2012 to this very day.

Purchased a 2016 RDX

Doug Meyer was our salesmen and he was nothing but a professional with our best interest in mind. We had to wait about a month for our vehicle to be delivered in which time Doug provided updates and was able to tolerate my calls in between his for updates. The negotiating was painless and the dealership treated my wife and myself as if we were there only costumer at the moment. Long and short I would go back when this vehicle is paid off to purchase again

Service department is terrible and unprofessional

They are really nice during the actual car buying process and very helpful. Their service department is the downfall of this Acura dealership. I have complained numerous times about my brakes and window and have gotten nowhere with it. My brakes squeak and I am told that it is normal but to try "aggressively braking" to remove the lining that apparently causes the issue. Sure. Let me put myself in danger and aggressively brake to fix a problem that on a brand new luxury car should not be there in the first place. My driver side window is loose and rattles when I leave it open while driving. The service department had several of their techs drive it and they have no idea what I am talking about. They actually fixed it the first time and it was fine but it broke again. Not only does it rattle but there is now a big smudge mark that shows up anytime I lower and raise the window. When I raised this concern along with the rattling to the service department, the rattling was dismissed and the smudge is simply something that I will have to "deal with."Out of all of this I got a complimentary oil change and tire rotation. They filled the tires wrong so my psi's are all over the place. Ultimately I just told the service representative that I work long hours and no longer have the time to keep bringing the car back to get looked at only to be told there is nothing wrong. Instead of showing any remorse, their response was that they also work long hours. I am glad I leased this car because I now know for sure that I should have gone to Lexus like I originally planned on doing so. Doesn't matter the level of luxury of car you buy, if the service department is not on the same level then you might as well just buy anything and call it a day. Really disappointed.

Leased an Acura MDX in January of 2016.

Our salesman, Stefan, could not have been more helpful and accommodating.The negotiation process was painless. The car was prepared and ready just as promised.We're really happy and will return again.

Wonderful experience

I recently purchased a certified pre-owned vehicle from here, and not only was I extremely happy with my new car, but also with the service provided. I worked with Rich who was very helpful in assuring I knew everything about my new car, and that it would be the perfect fit for me. He went above and beyond in explaining every detail, and to make the transaction as easy as possible. I would absolutely recommend this dealership to whomever is looking to purchase/lease an Acura!

Happy Camper

We decided it was time to buy our first SUV and had a list of four different models we reviewed and priced on Edmunds. Our first stop was Acura of Ocean to look at the RDX. Rich Wenger met us as we walked in and took us out for a test drive. We told Rich we liked the car, but had had three other dealerships to visit before making a decision. Rich introduced us to the Sales Manager, Dan Rupp who wanted to know what he could do to convince us to buy the car today. Rich and Dan discussed the various packages, factory discounts, and financing available, but wouldnt give us an actual price until you are ready to buy the car. This put us off a bit, but we didnt feel pressured to make a quick decision. Our visit to the next three dealerships (Nissan, Mazda & Infiniti) was not nearly as pleasant an experience. The level of professionalism was lacking, prices were higher than what we expected, and some of the vehicles just didnt seem as appealing as the RDX. We went back home to go over our notes and make a decision on the contenders. After going over everything it was clear the Acura RDX was our winner. The next day we sat down with Rich, talked turkey, and he quickly came up with an offer we couldnt refuse. The color and package we wanted wasnt in their inventory, but they quickly located the vehicle for us. When we went back to pick up the car it was smooth sailing through their Finance department. Rich personally sat down with us in the vehicle and went over all of the controls and returned my wifes EZ-PASS sensor he found in our trade-in. Now thats service with a smile!Weve owned the car eight months now, love it, and have had no issues. Rich has called us a few times to check in and make sure we are happy with the car. I also recently received an email from Larry Brennan, Customer Relations Manager offering us a free oil change and multi-point inspection. We are both retired and only have about 2,000 miles on the RDX, but will take him up on the offer. Ive had my 2003 Acura CL-S in for service at Ocean of Acura, most recently for an airbag recall. They are always professional and no surprises!

GREAT!

I have leased or purchased several Acuras from Acura of Ocean over the last 10 years and have been extremely satisfied. Besides the cars themselves being great automobiles, it has been the dealership itself that is most outstanding. I have been dealing with both Dan and Rob, the managers, and the last few times Rich who has been my salesperson. From the top down they have always provided me with the "red carpet" treatment. Rich is just the best...an all around nice guy, no pressure at all and a pleasure to work with. Justin in finance makes things quick and easy and the service department has always been very accommodating. Great all around dealership!

Great Experience

Rich Wenger provided an excellent leasing experience for me on a new TLX. He was always available and helpful. He was also very thorough in explaining all of the new features over my previous TL.

Great experience!

I wanted to trade my car and get an SUV. Rich at Acura Ocean helped me make the switch and I could not be happier with my new vehicle!

Welcoming and Informative

I have always had great experiences at Acura of Ocean. Everyone there is very personable and helpful. Rich Wenger as my salesmen was great! I couldn't have asked for a more understanding, patient, informative sales person.

RICH Wenger

I HAD THE BEST CAR SALESMAN EVER!! RICH WENGER IS AWESOME, FUNNY ,& QUICK!!!! HE MADE SURE I LOVED THE CAR I BOUGHT BEFORE SIGNING, HE'S JUST THE BEST.. I HAD 3 CARS FROM DIFFERENT DEALERS & HANDS DOWN HE IS JUST ABOVE THEM ALL.. HE MAKES U FEEL GOOD, NOT RUSHED OR OVERWHELMED WITH THE DECISIONS U HAVE TO MAKE, & THAT WAS MY MAIN ISSUE. I HATE BEING RUSHED LIKE I HAVE TO MAKE A DECISION NOW..

Rich Wenger is outstanding

Easily the best buying experience I've had. Would recommend Rich and the entire team to anyone looking to purchase a car. The Acura TLX is a fantastic car.

Relaxed-low pressure car buying experience!

Professional , knowledgable and nice guys...Sal our sales associate, George, sales manager, and Justin, finance.No pressure, willing to help you to understand car bells and whistles! The RDX is a beautiful car and am enjoying it immensely! Jim and Elaine

Sal Gentile is an A+ salesman

Sal Gentile is an A+ salesman. Everyone was very friendly. Clean high class atmosphere. Highly recommended. Will do business with them again in the future.

Great Customer Service

We recently went to Acura of Ocean after hearing about a deal online. As soon as we were greeted at the door you could tell how much these guys cared about providing us with as much information as possible. Rich Wenger helped us price out our lease and worked on it with us patiently.

A pleasant buying experience

We purchased a new RDX from Acura of Ocean. This is the fourth Acura purchased by our family from this dealership in 4 years. Jay Pickeiny was our salesperson. Jay was most professional and extremely helpful. We are very pleased!

smooth transaction

Stephen Douglas was very professional and accommodating. I was in no rush to buy a car and he helped me find my car. It was also a pleasure to work with Justin that handled the financing aspect.

purchase a leased rdx

I recently purchased a 2013 acura rdx from a friend whose lease was up. I was fortunate to have Justin Schlam handling the financial transactions for me. It was a little complicated because the car was registered in NJ and I had to have it registered in NY. I also had to get a car loan. Justin was terrific in handling all aspects, he kept me in the loop constantly, got me quotes on varying terms for the loan. His pleasant personality, knowledge and concern made a confusing process a pleasure and saved me the headache of running around to the DMV in NY. He went over all the paperwork and made sure I understood everything. He is a great asset to Acura. I also had to have the car inspected and have nothing but good things to say about their service department. I dealt with Brian and others whose names I forgot, sorry, but my experience was great. They had the car inspected and washed while I waited and everyone was professional and pleasant. I give them an A. Thanks

2016 RDX ADVANCE

This was the 3rd Acura I have purchased from Acura of Ocean. My first 2 were Certified Pre-Owned. However this time I purchased a Brand New 2016 RDX. I always return to Acura of Ocean because the staff is top notch. Jay Pickelny and Stephen Douglas were extremely helpful and knowledgeable with all aspects of the car and both were a pleasure to deal with. I never feel pressured when dealing with anybody at this dealership. Also thank you to Justin in Finance for all your help and knowledge.

MDX Purchase

What a great dealership!! The entire staff was courteous and friendly. I worked with Rich Wenger to purchase my first MDX. He was extremely knowledgable and professional. He went above and beyond to help me find exactly what I was looking for, and more importantly, made the purchasing process easy and stress free. I would highly recommend this dealership.

Check Your Loaner Car for a Valid Insurance Card!

We needed routine preventative maintenance performed on our 2005 Acura TL. We scheduled an appointment and were given a loaner car while the car was in for service. We then received a call stating the technician performed a Multi Point inspection and recommends additional service. Maria, our Service Advisor was very nice and explained the recommendations in detail. We approved the recommendations. After we drove the loaner car home and reviewed the documents and found out that the insurance card in the loaner car was expired. We notified Acura of Ocean and were told to bring the loaner car back to the dealership. We brought the loaner car back and given another loaner car. The other loaner car also had an expired insurance card. We spoke to the service manager, Steve Cotter about this issue and he was rude and unprofessional. We also spoke to Marc Rediker, Manager of the dealership about this issue and he stated all loaner cars on the dealership lot have an expired insurance card. For some reason, we did not get valid insurance cards in time but, all our loaner cars are insured. The next day, we got a call stating your car is ready to be picked up. When we went to pick up the vehicle all recommended work as per the Multi Point inspection sheet was not performed. From this experience, I highly recommended customers to check your loaner car documents before you drive off the dealership lot. Otherwise be prepared for a ticket with a mandatory court date and possibly having your car impounded as per the law in the State of New Jersey.

was interested in info on MDX and RDX

Stopped in to dealership this afternoon to look at the MDX and RDX. Not greeted upon arrival. Went over to the RDX in the showroom where I was then approached by what I thought was a salesman. After a few minutes of discussing the vehicle, he informed me that he was the sales manager(forgot his name) and would send a salesman over. At least five or more minutes passed, and no one approached me. Needless to say I walked out. Is this any way to run a business?

Rude, obnoxious - worst experience ever

Asking for a quote on a new vehicle and the dealer is not ready to provide one. The attitude of the person is so pathetic, not friendly and outright RUDE. Leaves a voicemail saying that if you don't call we won't do anything - refusing to respect our preference to communicate via email. Out of all the nj/ny Acura dealers, this one will the award of driving customers away.

Potential 2015 MDX purchase from them

We were buying a new 2015 or newer 2014 low mileage loaner before 2014 ended. Went to dealer on Dec 28 2014 Test drove 2015 Mdx was told that they also had some loaners that weren't listed yet and he would inquire. We told him we would be back on Wed the 31 since we had 3 young children with us and needed to get them home He assured us a phone call regarding our inquiries! suffice it to say never a call back(a not so commission hungry car salesman who makes a minimal base salary ????) IDK. ,But nonetheless bought a new Acura 2015 mdx from another dealer much further away.... A simple phone call dude would have done it. The common courtesy of a return call or lackthereof cost him commish and the dealer one less vehicle moved before year end!! They certainly entered my info into the system since I have already received several emails from them regarding nonsense promotions etc..... Poor salesmanship poor mgmt. maybe who knows. I guess there is good reason why car dealerships/salesman are so negatively stereotyped case in point

MDX BLACK IN BLACK

The dealers were excellent.and very friendly, helping with the price and accommodated me with anything I needed and got the job done very quick without any headache. Perfect car buying experience, two thumbs up!

Horrible, rude and obnoxious

1 star is way to generous. 2013 Acura TL with 20k miles. Went to have the oil changed and tires rotated. Immediately tried to sell me things I didn't need. After we agreed to just oil change and tire rotation they called me while servicing my car and insisted I spend another $600 or the car was going to break down. Again I refused and they didn't like that and sarcastically told me that they are making note and that "you've been warned". When I picked the car up I noticed that they hadn't rotated the tires because of a gouge I put in the front right wheel (trust me... the scraping on a curb was painfully burned into my memory)... They insisted it was done and even showed me a surveillance video in which you could barely see the rear left corner of the car. I asked him to show me the other side and said he didn't have it. But he insisted that the mechanic could do no wrong or make any mistakes and sarcastically told me that "he believed me" and he would rotate them back as if they were already done. After that insult I said just credit me the amount for the tire rotation... he refused and told me never to call for another service appointment. How this clown (S.C.) is the general manager is beyond me. The reviews for this dealership are overwhelmingly negative so I can only imagine how many people they've screwed. Mean, Nasty and unprofessional.... don't waste your time or money.

I am not a fan of Acura of Ocean, New Jersey.

I recently went in to talk to a salesman about purchasing a pre-owned automobile. The interactions were pleasant enough until we got to discussions over the price. The salesman offered one amount. When I countered with a lower amount, he asked for a credit card as a show of good faith, and then asked me to wait while he had a lengthy discussion with his manager. When they returned, the sales manager took over the negotiations and raised the price. By this time, I had already invested a good part of my morning at this dealer and I suspect that the manager was hoping that I would just cave and agree to the salesman's original price. I would normally have accepted the sales manager's explanation that this was just a simple lack of communication between sales manager and salesperson, except that the exact same thing happened to me before at this dealer. I understand businesses have to make money, but this type of behavior is both disrespectful and unprofessional. Im not sure who is training the salespeople at Acura of Ocean but they need to understand that their customers are smarter than they are giving us credit for. This behavior just reinforces the poor reputation associated with salespeople in the automobile industry. I have nothing against the product being sold by Acura. If you are interested in buying one of their cars, I recommend working with another dealer.

I just purchased my third certified pre-owned vehicle...

I just purchased my third certified pre-owned vehicle from Acura of Ocean. The entire staff goes out of their way to make the car buying experience a pleasant one. I never felt pressured into making a decision, and they truly care that you buy the car you want. Thank you..

We traded in a used pick-up for a newer used Acura TL....

We traded in a used pick-up for a newer used Acura TL. Even though the transaction was not a very valuable one for the dealership, we were treated as if we had just bought 5 of their most expensive vehicles. The attention to detail and friendliness of the entire staff was second to none. I would strongly urge anyone remotely interested in a Acura to visit Acura of Ocean.

While negotiations took a while on pricing we eventually...

While negotiations took a while on pricing we eventually reached agreement and I was satisfied.The vehicle was ready as promises and in perfect condition.I would recommend an RDX to anyone .

I went to the dealership to pick up my 2010 Acura MDX...

I went to the dealership to pick up my 2010 Acura MDX after having it serviced and ended up leasing a brand new 2014 Acura TL se. The sales team was great and the whole experience with Acura of Ocean was fantastic. I would definitely recommend this establishment to anyone looking to buy or lease a vehicle!

Every time we take one of our two Acura's fir service...

Every time we take one of our two Acura's fir service we are always happy with the service employees and the work done in a timely fashion. The service always exceeds our expectations.

Sales experience was very favorable. The entire...

Sales experience was very favorable. The entire transaction took about 2 hours from start to finish. The sales staff was friendly, and very low pressure.

Richard Young and the scheduling staff were excellent....

Richard Young and the scheduling staff were excellent. They were courteous and informative. richard explained what was being done to my car and later explained the technicians recommendations for additional work in great detail. the loaner I was given was great. I'm 6'4" and don't easily fit in mosst cars and richard mad sure that I got a car I fit in. The complimentary car was was also excellent. I expected just the outside to be washed but the interior was also cleaned to a spotless degree which was a pleasant surprise. The individual who performed that work should be commended.I received follow up calls and emails to ensure that I was satisfied. I was. Thank you.

The total experience was very positive, welcoming and...

The total experience was very positive, welcoming and friendly. I got the impression that the staff are genuinely concerned in the satisfaction of the customer, which gave me a comfort level that I was getting the best deal possible. I expect to get my service from this dealership as well, and the staff made me feel that your service division would provide me the same degree of satisfaction. Well Done!

Buying the new car was a pleasant experience. The right...

Buying the new car was a pleasant experience. The right car was available as promised. Delivery was ver smooth. When I needed extra help in the set up of the car, the support was provided in timely fashion.

Maria was an excellent customer service rep. My...

Maria was an excellent customer service rep. My experience at the dealership was a positive experience I was greeted promptly and courteously. Maria went above and beyond with her professionalism and her friendliness

Our entire experience at Acura of Ocean was marked by...

Our entire experience at Acura of Ocean was marked by straightforward discussion, friendliness, frankness, and overall fairness. Richard, Russ, and Ciro all understood what we were looking for and helped us make this a short and enjoyable visit with a great outcome.

I have dealing with Acura of Ocean for more than 10...

I have dealing with Acura of Ocean for more than 10 years, and my Acura TSX is my third purchase from them. My customer experience has been excellent, and my service visit on 9/30/2013 was no different. Overall, the service and workmanship are excellent!

Rob made my visit the most pleasurable car buying...

Rob made my visit the most pleasurable car buying experience I have ever had in my 40+ years of buying cars! Outstanding, professional, knowledgeable...no pressure sales approach. I'd recommend Rob & Acura of ocean to anyone.

This is probably the best dealership I've ever dealt...

This is probably the best dealership I've ever dealt with. Both sales and service have always been helpful, accommodating, always courteous. Excellent service department from start to finish.

I came to the dealership with some trepidation, as I had...

I came to the dealership with some trepidation, as I had some friends tell me about some not so pleasant experiences. I had found the car I wanted online, and when I came to the dealership the entire experience was great. I would recommend it to anyone looking for a new or pre owned Acura.

Sal went out of his way to make sure everything was done...

Sal went out of his way to make sure everything was done right the first time. This was the best experience I have had buying a vehicle in a very long time. General numbers were talked about over the phone and when I arrived at the dealership most everything had already been taken care of. Would highly recommend this dealership.

This dealership sold me a car and i paid $4000...

This dealership sold me a car and i paid $4000 non-refundable deposit (in case i decide to back out from the deal) day before the car was suppose to come in I get a phone call from the dealership and was told that the car which i paid for was sold on route to this dealership by another dealer. Do your self a favor and go to any other dealership which will not jerk you around and give you a better price than Acura of Ocean

Allison Peterson has helped me with servicing my car for...

Allison Peterson has helped me with servicing my car for the last three years. I have always found her to be in a good mood, happy, informative and knowledgeable. She is very pleasant and my car has been in great shape when I get it back. She is trust worthy and honest which are very good traits in an employee.Regards, Patricia K. Farrell

The Acura team was very friendly and informative about...

The Acura team was very friendly and informative about the vehicle they sold me. They also helped me select the appropriate options I wished to have and explained them to me further more. When I picked up the car their salesman spent over an hour reviewing the options and operation of the vehicle.

I have an breathalizer locking device on my son's TSX...

I have an breathalizer locking device on my son's TSX which means it can't be started without me being there. Linda scheduled me 1st thing in the morning so that I could wait for the car. Very sympathetic to my situation. Service adviser Brian, ( not sure of name) was super also) I received a voice mail follow up from Linda and also a call concerning service due on the MDX that I bought from you and will be scheduling service when it is convenient. Overall very positive experience. Only complaint is that I have to register in order to file this recommendation.

Overall a nice buying experience. I stopped in to check...

Overall a nice buying experience. I stopped in to check out a 2014 Acura ILX and salesperson Jacob brought a car around for a test drive and to show the highlights of the car. Robert Fishman also assisted in the purchase of the car who was an asset in turning this into a positive buying experience because of his knowledge with the car and friendly personality.I believe I received a fair deal on the trade-in as well as on the purchase price of the Acura ILX, the negotiating was for the most part straight forward. Everyone at the dealership including the Sales Manager is personable and professional.

This was the most stress free car leasing experience I...

This was the most stress free car leasing experience I have had. My husband leased an Acura last year, we sent my sister in a few months ago and I will be bringing my Mom there in a few weeks to possibly purchase. Very professional and never felt pressured. Thanks, love my car!

This dealership is growing on me. By that, I mean that I...

This dealership is growing on me. By that, I mean that I am growing to like and appreciate the dealership more and more in the afterglow of their sales/our buying experience. My emerging epiphany about the dealership experience comes from the realization that the stars are the cars; that's what brings us into the showroom and that's what we go home with. In retrospect It also occurred to me that some things that were conspicuous in their absence, e.g. high pressure "this guy, then that guy says" games, further contributed to the effortless and comfortable atmosphere in the dealership and nature of the experience. The dealership has all the requisite elements that you are looking for; well appointed, comfortable showroom and service waiting area, great coffee "and", etc. all contained inside a family type friendly environment. The sales and business folks we dealt with, namely Nicholas Pica, Dan Rupp, Ciro Signorelli and Robert Fishman are consummate professionals and a pleasure to deal with. If you want an Acura and live in this dealership's territory - do your homework, know your prices, be ready to deal - then buy it here.

I drove from Maryland to buy my used RDX after finding it...

I drove from Maryland to buy my used RDX after finding it on line. The price was good but I made the trip primarily because my initial phone discussions and email communication with Acura of Ocean was so much more pleasant the other dealers whose ads I responded to. Usually, the others left me thinking that they are advertising a car they no longer had then tried to sell me something I didn't want. I knew the exact parameters of what I wanted. Once I got to the dealer there were some extra steps pertaining to my trade - in etc. but it all went smoothly.

Outstanding buying experience. Rob Fishman was friendly...

Outstanding buying experience. Rob Fishman was friendly and easy to work with, took the extra time to make sure every question was answered. Would recommend this dealer to anyone.

Although it took some time to diagnose the issues with my...

Although it took some time to diagnose the issues with my vehicle, Maria and Steve worked hard to resolve the situation. Their commitment to their customers was obvious and was greatly appreciated.

Very happy with the quality all around. Rob obviously...

Very happy with the quality all around. Rob obviously cares about his customers he followed through with everything we discussed. I'm so happy with the service I was given I recommended Rob to a friend looking for a vehicle.

Acura of Ocean is the best dealership for service I have...

Acura of Ocean is the best dealership for service I have ever experienced. Whenever I have my vehicle serviced, they do a good job and are very friendly and accommodating. They explain everything they do, and provide other service recommendations as needed.

I just recently leased my first car from Kristian at...

I just recently leased my first car from Kristian at Acura of Ocean. This was my first time leasing a car and I was a little nervous about the whole process. Kristian took care of me from the minute I walked into the showroom. He was friendly and patient with me as I asked numerous questions about the car and pricing. Kristian took his time explaining different options to me and did not push me to get anything that I did not need in the car. Overall, the experience I had with Kristiain and the staff at Ocean of Acura exceeded my expectations and I would highly recommend seeing Kristian when looking to buy or lease a car.

Everything was done in a very positive fashion. The...

Everything was done in a very positive fashion. The dealership made it very easy to get a new car at a reasonable price. We were very happy with all aspects of our experience.

As usual the service department is outstanding! They were...

As usual the service department is outstanding!They were on time, courteous and gave me a "loaner" car that I had requested ... RDX!I was called giving me information as to the status of the service on my RDX ...As I am sure that all items on my service were taken care of ... And that the parts that were ordered will be in shortly!Thank you Acura for having this wonderful dealership!

Very pleasant experience. Great car and great deal. ...

Very pleasant experience. Great car and great deal. Sales person was outstanding Acura ILS is the perfect size car for our needs. The technology package was a great additon.

It was very easy to schedule an appointment and a loaner...

It was very easy to schedule an appointment and a loaner vehicle was offered without having to even request one. The service staff is always very friendly and informative. They take the time to review and explain the recommended work, including advise on what can be put off until a later visit.

Buyer Beware

They did what they had to make the sale i brought in a competitor offer and they matched. I had 2 months left on my old acura lease with a lot overage miles on it. we reach an agreement where i paid extra on the new lease and would be free and clear of the old excess millage. ok . However a month later i got a bill from acura financial for the excess millage charge and had to pay. I went in after that multiple times and called them as well only to be brushed off not nice of them very shady. would not have expected this. Then thier idea of a compomise was to offer 25% off service throughout the lease

I had a previous experience with Acura of Ocean and was...

I had a previous experience with Acura of Ocean and was pleased to find out that the people and process are consistently good. I met Kristian Loughlin who was very friendly and easy going and made the process stress-free. He guided us through the experience and gave clear and concise answers. Ciro Signorelli made the financing experience pleasurable (which is not an easy thing to do!) and was also friendly, clear and concise. Overall, I had a great experience and look forward to a long relationship with Acura of Ocean

As soon as I waslked in Rob Fishman was very friendly and...

As soon as I waslked in Rob Fishman was very friendly and we sat down to discuss what I was looking for and my options. There was no pressure on me. I was a little uneasy going in because I was a single female and didn't want to be taken advantage of. That didn't happen and I was very comfortable with my decision and I love my new TL.

I went to have service for a recall issue. When I...

I went to have service for a recall issue. When I arrived, I asked if someone could check on another issue if there was time to do so. Attached to my windshield there is a rain sensor which regulates how often the intermittent wipers are activated. This rain sensor is covered by a plastic cover, similar to one for a fuse box. This plastic cover came off and I was unable to reattach it figuring the notch had snapped off or something. Without this cover, the sensor itself hangs downward by several wires unable to react. I temporarily taped it against the windshield with electrical tape so that it could function properly. I was told that the cover could not be reattached, that I would have to replace the entire windshield including the rear view mirror because everything was built in to the windshield and that the cost was roughly $450. I am not saying the customer service representative was in any way at fault and I have absolutely no grievance with her as she was simply the messenger of a diagnosis given to her my the actual auto technician. I believe the technician did not realize the true issue was simply reattaching the plastic cover which I left in the car for their inspection, or the purchase of a new cover that I told the customer service representative I could snap on myself. Afterwards I received a phone call survey and explained to them of my experience. I then received another phone call from the customer service representative herself asking me why I had rated my experience as an eight instead of a ten and she was very concerned about not receiving a perfect score. I told her the rating of an eight was not about her, but of the overall experience. $450 seems like a ridiculous amount of money to correct such a minor issue. Wouldn't you agree?

I am always treated like a king at Acura of Ocean the...

I am always treated like a king at Acura of Ocean the team is friendly, knowledgeable and efficient. I wouldn't take my car anywhere else!

To Whom it May Concern, My Name is Daryl Mcwan. I have...

To Whom it May Concern,My Name is Daryl Mcwan. I have been a loyal customer at Acura of Ocean for the past 7-8 years. I had one bad experience with this dealership. After speaking to Marc Rediker, the general manager of the dealership, we were able to resolve our issue. Marc Rediker took our complaint very seriously and resolved it in a very professional manner. From this experience, I can say that Acura of Ocean has very high customer satisfaction standards. I will continue to be loyal to Acura of Ocean and would reccomend Acura of Ocean to anyone considering to buy an Acura and if you have any issues or concerns, contact Mr. Marc Rediker.ThanksDaryl Macwan

I had a very wonderful experience. I had asked for a...

I had a very wonderful experience. I had asked for a white car and there were none at the dealership. Mark said that if I wanted white he would find me white. He called a couple of days later to tell me that he found one. We set up the day to meet at my convenience so that I would not have to take any time off from work. He made sure I knew how to work the car before I drove away. He made leasing this car an easy, stress free experience.

I felt very comfortable dealing with the salesman Rob...

I felt very comfortable dealing with the salesman Rob Fishman. I leased the vehicle that I was interested in for the price I had in mind. I felt no pressure to complete the deal and I found it to be a stress free experience. I have leased a Honda product a on seven previous occasions so I knew I was getting a quality product. I would return to this dealership as well as recommend to friends and family.

Was very happy with buying experinece. Salesmen was very...

Was very happy with buying experinece. Salesmen was very courteous and was well informed about the car. The only problem was that they could not put plates on my new car also inside wasn't as cleaned as I thought it would be for a new car. Dash was dusty etc. My suggestion is to have a lot person on hand to handle any concerns eg: transferring plates from old Acura to new one.Kristan did an excellent job

I have never had a better car buying experience in my...

I have never had a better car buying experience in my life. Dave was exactly as he said he would be, a straight shooter. There was no gimmicks to his approach and was truthful the entire way. I couldn't recommend this place more and when my fiancee's lease is up, we will be back to visit Dave.

They did what they had to make the sale i brought in a...

They did what they had to make the sale i brought in a competitor offer and they matched. I had 2 months left on my old acura lease with a lot overage miles on it. we reach an agreement where i paid extra on the new lease and would be free and clear of the old excess millage. ok . However a month later i got a bill from acura financial for the excess millage charge and had to pay. I went in after that multiple times and called them as well only to be brushed off not nice of them very shady. would not expect from such a reputable dealer

The friendly informative staff were very accommodating...

The friendly informative staff were very accommodating and even suggested we test drive more thsn one model vehicle to better contrast the vehicles and it was beneficial. WE were able to get a very good price on our trade and we love our new MDX

I recently brought my vehicle in for routine service. As...

I recently brought my vehicle in for routine service. As always Alison in the service department was very polite and addressed all of my concerns. From the time I walked through the front door and was greeted by a service representative to the time I picked my vehicle up from service I was constantly kept in the loop of what was going on with my vehicle. Your service department cannot be matched. It is one-of-a-kind!

Appointment made to service car was pleasant and easy....

Appointment made to service car was pleasant and easy. Alison was very friendly.The day of the service, all went well and I had Alison again as my front desk rep.Having had a loaner which was "My" car, only in black I asked, upon return, why theloaner seemed to be a smoother ride; was able to raise the driver's seat higher than in my car, and what a little blue light in between the courtesy lights above the rear view mirror was. I did not get any satisfactory answers to any of these questions.

I was very pleased with the service at the dealership....

I was very pleased with the service at the dealership. Robert was fantastic. He was patient professional and willing to help us with our desires. I will definitely look to do business there in the future.

Over all sales experience was way better than a previous...

Over all sales experience was way better than a previous Acura dealer I dealt with. I rated all areas as "good" not that they don't deserve a great rating but mainly because nobody I deal with in any situation deserves a great or excellent rating. There is always room for improvement. I would highly recommend Ocean Acura over others.

My experience was a very pleasant and stress free one....

My experience was a very pleasant and stress free one. From the time i went in to look at a car to the time of purchasing. I would definitely recommend this dealership.

Everyone I came in contact with either by phone or in...

Everyone I came in contact with either by phone or in person was very helpful and polite. Maria Boffice was right on the ball and kept me up to date on my cars progress when it was being serviced. She is an employee you do NOT want to lose.

I found Acura of Ocean on line & requested a lease...

I found Acura of Ocean on line & requested a lease quote on a 2013 MDX with tech package. After receiving a reply, I called & spoke to Joe ? who set me up with an appointment with Mark Klang after which I leased an Acura MDX 2013 with tech package at the dollar amount I wanted to spend. I picked up my vehicle today and so far love it..

I lost my previous car to a flood caused by Hurricane...

I lost my previous car to a flood caused by Hurricane Sandy. I reviewed a number of automobiles and decided that the Acura TL best met my needs. Mr. Gershman was very helpful in assisting me. He was understanding of my situation and provided me with a level of service you normally don't expect in this day and age. Therefore, if asked, I would recommend Acura of Ocean to anyone in need of a motor vehicle.

After pulling my hair out of my head talking to all the...

After pulling my hair out of my head talking to all the other dealerships, I was estatic to finally talk to someone that was not bullshitting me and changing the deal every 5 minutes. Dan Rupp, the manager came through with everything he said, had a no nonsence approach that made the sales process super easy. Eugene and Mark helped out during the sales process and paperwork and were great guys to work with. Everyone at the dealership made it very easy and comfortable. Highly recommend Acura of Ocean and Dan, Eugene and Mark.

Yes, I would reccomend the dealership. I had a nice...

Yes, I would reccomend the dealership. I had a nice experience and I am very happy with the vehicle I purchased. More flexibility in the price would be a plus.

My wife and I stopped by the Acura dealer because she...

My wife and I stopped by the Acura dealer because she needed a new car, and she loved the Acura she's been driving the past 8 years. We bought her last Acura from a non-Acura dealer, so I had never been to this or any other Acura dealer. I hate going to any car dealers because I always feel like the salespeople pressure you into getting what turns out to be a lousy deal. How wrong I was!!! Acura of Ocean is the complete opposite of every car-buying experience I've ever had. Mark Gershman (my salesman) was very knowledgable in all the vehicles we looked at, and he helped my wife narrow her choice to our eventual purchase. He really knew his stuff!!! I met one of the owners (Russell Rediker) and between the two of them, they gave me a great deal. (I know I got a great deal because I did my research between the first and second visit) I was a little nervous about the financing, but Russell assured me he had a lot of connections with banks and he would get me a great deal. Sure enough, I got a rate of .9 percent, which I never dreamed I could get. I could go on and on, but this was, by far, the best car buying experience I've ever had.

The overall experience was very pleasant and easy. ...

The overall experience was very pleasant and easy. Pricing was fair and reasonable. The staff was helpful and knowlegable. I would recommend this dealership to anyone.

This is our 3rd Acura vehicle and 2nd time with Mr....

This is our 3rd Acura vehicle and 2nd time with Mr. Fishman as our salesperson. First of all, he's a really good lookin' guy. And he smells nice. Oh, yes, he also was very knowledgeable, courteous and forthright with the detailed information involving the newly designed, engineered and remodeled RDX. Mr. Fishman was really good first time around. This time he was great. Looking forward to another satisfying experience about 3 years from now.Gary DeLena

Very positive experience. Howard was great to work with....

Very positive experience. Howard was great to work with. He was very knowledgeable, friendly and professional and went out of his way to get us what we wanted at a fair price. It was a pleasure dealing with Acura of Ocean and Howard Rosen, in particular.

This dealership is by far the best dealership I have ever...

This dealership is by far the best dealership I have ever dealt with!!Robs knowledge of our used Acura TL was incredible. The car, even thoughit was a used car, looked as if it came from the showroom! Rob explained"everything" about the car to us in detail. He even had our home address programmed into the navigation system before we got there. As far as thebusiness portion went, Ciro handled everything professionally and quickly.I would definitely buy my next car here. Even though we drove here fromlong island the positive experience made the trip all worthwhile!!

Dealer was great to deal with in the purchase of my new...

Dealer was great to deal with in the purchase of my new Acura MDX, especially taking delivery. The had everything ready when I picked up the car and thoroughly went through all the paperwork and operation of the car.

Friendly, helpful, and made me feel comfortable and not...

Friendly, helpful, and made me feel comfortable and not pressured to buy. Willing to make the deal that made me feel comfortable to give me the car I wanted.

Was able to get out of my current acura lease, get a new...

Was able to get out of my current acura lease, get a new 2012 MDX lease and get home in time to see the 1pm yankee game.

The service manager (Alison) was very knowledgeable and...

The service manager (Alison) was very knowledgeable and friendly.She takes her time explain what was done in detail.The work was done on time as promised and the car was cleaner coming out than going in.

I was called in by Jeff Halpern to return my MdX early...

I was called in by Jeff Halpern to return my MdX early for a new one to pay less than what I was currently paying. I thought it was odd & unprofessional when he starting text messaging me about the deal because I told him I could not speak at work. Over 2 days we came to a deal & "supposedly" had the paperwork ready & all I had to do was come in to switch cars & pay. I then find out that he had already went ahead & charged my card for $1000 & he told me his receptionist made a mistake & that I had to come in w/the card for the refund. I gave him the benefit of the doubt & went in to only find out more lies. He lied about the price , details of the lease & best of all lied to my face in front of his manager when I interrupted their conversation to question what was going on while they spoke privately.. Jeff had me drive an hr & 1/2 from where I live w/my newborn baby to waste 3 hrs of my day to be lied to and annoyed. I ended up getting my car from the manager after showing him all the lies & text messages. I would highly suggest to never ever use Jeff or this dealer ship which employes such a sacadalious inconsiderate liar. Jeff Halpern is unprofessional & dishonest!

I always find the staff to be very friendly and...

I always find the staff to be very friendly and solicitous. The excellent service started as soon as I parked my car. I was greeted in a very friendly manner and directed to the service desk. Here, again, the customer service rep was very friendly, took care of my requests and called to let me know that my car was ready to be picked up. All the work I requested was performed perfectly. I have never met such excellent service consistently.

Rob was extremely helpful and patient as I debated...

Rob was extremely helpful and patient as I debated whether to get a car or SUV. He was knowledgable and answered all of my questions without being too pushy. I am extremely happy with the service and vehicle I received. What an easy process!

Had to have my Acura TL towed to the dealership after a...

Had to have my Acura TL towed to the dealership after a computer/AC malfunction. At first I was told that the repairs were going to be so costly that it would not be beneficial to fix the car. After speaking with Steve Cotter, he helped get Acura to pay for some of the repairs. Kudos to the whole team. This is my 4th Acura and you have renewed my commitment to staying with the Acura name.

Awesome experiance. Got a flat around the corner after...

Awesome experiance. Got a flat around the corner after service hours. The sales floor manager and the receptionist managed to get me in and out with a loaner in 15 minutes..8pm at night and took care of everything. awesome. Totalley buying again next year from Ocean.

I am a repeat customer of Ocean Acura, I went in to look...

I am a repeat customer of Ocean Acura, I went in to look at a new model that had just come out ( ILX) with several months still left on my current lease not thinking I could do anything yet. Dave approched me and was very friendly & honest & low &n behold I have a new ILX. I have to say I have purchased many many cars over the years & I have to say that this was the quickest & smoothest purchase I can rememeber. Dave was great & I really liked working with him as well as his follow up. Sure I will be going for my 3rd Acura in the future & will surely make the purchase at Ocean Acura

The service was wonderful, it was going to take more time...

The service was wonderful, it was going to take more time then we expected so they gave me a loaner car to use while mine was being serviced.

Peter was very clear in answering all of our questions...

Peter was very clear in answering all of our questions about the car and the price. He was very patient with us. Actually, we were not going to buy a car that day because we were just looking, but Peter said that he would give us a good and honest deal on the price which is what he did. This is our third Acura and when we are ready to get another in a few years, we will be going back to see Peter Gallo. We were so pleased with him. We are very sorry that we do not remember the other gentleman's name, but he was also very helpful to us.

This was my 2'nd lease and it was an easy, stress free...

This was my 2'nd lease and it was an easy, stress free lease experience. The whole process took less than 2 hours from start to finish driving the new car off the lot.

The people are friendly and knowledgeable. The waiting...

The people are friendly and knowledgeable. The waiting area is pleasant. They don't try to pad the bill with unnecessary services.The work is done right the first time.

The salesperson was professional and courteous. He...

The salesperson was professional and courteous. He answered all of my questions and was very helpful. Peter was extremely knowledgeable of the product and made sure that my experience was pleasant.

I brought my Acura RDX to have my air conditioning...

I brought my Acura RDX to have my air conditioning diagnosed and repaired. Alison Peterson was my service advisor. While she was wonderful, I had a difficult experience with my getting my car's problem FIXED. I had to take my car into the dealership THREE times, and I am still not confident that my air conditioning is fixed. It is functioning now, but I have had INTERMITTENT problems in the past month. I cannot say whether or not it was the nature of the problem or the service technicians at the dealership. After taking my car in three times, I am cautiously hopeful that the problem was corrected. In any case, Alison understood my frustration, always provided me with a loaner care, and made sure I was not charge for the last service appointment.

The sales staff at Ocean Acura were courteous and...

The sales staff at Ocean Acura were courteous and professional. In general I believe they did their best to get me the deal I wanted. Although I did not walk out with the bottom line number I had in mind, they were fair with my trade-in and the sale price of the new vehicle (2013 RDX AWD w/ Tech package). My sales person Jeff was friendly, helpful, and knowledgeable. The finance manager Ciro was no-nonsense and efficient in getting the final paperwork completed. Overall, I am very satisfied with my experience at Ocean Acura and would recommend Jeff and the dealership to anyone looking for an Acura.

Very helpful and courteous sales people, open to letting...

Very helpful and courteous sales people, open to letting me drive both the new ILX and the TSX. Was able to get a great lease deal on the TSX. I would highly recommend this dealership.

One of the most pleasurable experiences we've had in...

One of the most pleasurable experiences we've had in purchasing our new Acura RDX SH-AWD. We were connected to this dealership via Internet Sales Manager Jay. Jay handed us off to salesman Mr. Fishman. Sale was handled by Robert and approved by Mike. They beat two offers we had from other dealers. Robert is very knowledgeable, efficient and extremely customer focused and when you walk away from the dealership, you know you have received a good deal. It was also given a fair price for our used Honda Accord and there were no hassles when we picked up our new RDX. From sales by internet to finance (handled by Ciro), everyone with whom we dealt with during the transaction, were very polite, friendly and helpful. It seems that everyone cared about our time and therefore made sure that everything would be ready for us when we come in. We would definitely recommend this dealership to our friends.

Stay away!!! I signed all the documents, left a...

Stay away!!! I signed all the documents, left a deposit... they called 2 days later and said that they can't honor the deal.... than 4 hours later they told me the deal is good. When I said that I dont want to proceed-- they threatened me with a deposit of 2k... they said it's not refundable! Spent all day fighting them..

Very satisfied with the "no pressure" approach...

Very satisfied with the "no pressure" approach by the sales manager (Dan) and salesman, Mike Florida. I felt very comfortable and was provided excess time with much of their patience. I had numerous questions and each were professionally answered. I will recommend Ocean Acura to my friends, relatives and neighbors.....

This was my 3rd vehicle I have purchased from this...

This was my 3rd vehicle I have purchased from this dealership. Every visit is comfortable and accommodating. I service my car there (when due) as well. Dan Rupp (manager) and Ciro (finance) have been wonderful everytime I deal with them, year after year. This was my first time working with Rob Fishy (sales). It came as no surprise that he was as professional, courteous, & knowledgeable like the rest of Acura of Ocean's team. I will remain loyal to this dealership as long as they continue providing a quality vehicle and a pleasurable experience at a fair price.

i have puchased a total of 14 new vehicles between the...

i have puchased a total of 14 new vehicles between the years 1997 and 2012 from dealers associated with lexus, toyota, mazda, nissan, infiniti and acura. i have purchased vehicles in my home state of new jersey, illinois and florida and found the personnel of acura of ocean second to none. the top rating level of 5 in this survey doesnot do justice to salesperson robert fishman and the staff. i personnaly would recomend to acura of ocean to anyone interested in purchasing a vehicle of any brand.

Very positive experience and it only took less than an...

Very positive experience and it only took less than an hour to completed the lease. I got a wondeful car at a fair price. Blessing to everyone. \\\\\\\\\\\\\

We are long time Acura customers and Acura of Ocean is...

We are long time Acura customers and Acura of Ocean is the only dealer we would ever consider doing business with. They are truly great to work with, pleasant, friendly and respectful of the customer. As a repeat customer, we are treated like family! We refer anyone we know interested in purchasing an Acura to this wonderful dealership!Mindy and Ron Javorsky

I saw a used non Acura online on their website and wanted...

I saw a used non Acura online on their website and wanted to check it out for my son.When I arrived I was met by Rob Fishman who helped me with any questions that I might have. As I was looking around I saw a used Acura TSX that was a little more than I wanted to spend and took it for a test drive. All I can say is WOW it was like night and day between the 2 vehicles. Safety was also a big factor with purchasing a car for my son and this car was it. Rob along with the staff at Acura were very professional, courteous and non rushed. It was the best experience I've had in buying a car at a dealership. They treated my whole family "The nest" like we were their family. It was a awesome experience and would highly recommend them to all my friends and family.Rob Fishman was great to deal with and I ended up getting the car at a great price!

This new purchase was not our first time here at Acura of...

This new purchase was not our first time here at Acura of Occean. My husband and I have had four vehicles the most recent being a RDX purchased in May '11. We still have the RDX and needed a new car again. After checking out other models and dealers, we returned to Acura as our favorite. Our experiences at this dealership has always been very positive. I am comfortable saying that I look forward to many years of continued great service.Rita Sherman

Robert Fishman was very professional and a pleasure to...

Robert Fishman was very professional and a pleasure to work with. From the initial meeting, through purchase, and finally pickup, Rob was well prepared and extremely helpful. I was very pleased with the entire process and would recommend this dealership and Rob.

I was connected to this dealership via Internet Sales...

I was connected to this dealership via Internet Sales Manager Jay. Jay handed me off to salesman George Notte who was very friendly and took us out for a test drive. George explain alot of the features of the car and worked well within his authority levels. When it came time to make the deal Dan Rupp was nothing less than excellent as far as matching price on his Acura as well as giving us the best deal for our trade. Ciro in financing was efficient, thorough and got out of there in almost no time.

I made an attempt to purchase an Acura MDX 2012 and the...

I made an attempt to purchase an Acura MDX 2012 and the salesman was fine but his Boss was pushy and very in willing to admitthey couldn't complete the process.I was ready to buy a new vehicle with Tech/Ent package and he kept pushing a lower model with the after market Install .My kids were tired and wanted to go home and we were there for 2hrs and they still didn't get me a price on my trade in till the end.He kept insisting for my credit card and I kept saying My kids are exhausted and have school tomorrow and he could care less.I finally purchased from Precision Acura who was perfect in every way.Ocen claimed to have lower fees than all but DIDN'T........

Pete was professional, easy to talk to, accommodating,...

Pete was professional, easy to talk to, accommodating, and prepared.Very professional experience (and this was my 4th car from the dealership).I appreciate that all staff members recognized my loyalty to the company, dealer, and its staff.Thank you!

Once my wife and I decided which car we wanted, we called...

Once my wife and I decided which car we wanted, we called a few dealerships to compare prices. Ocean had the best price by far and was most eager to work with us. The sales manager actually took my call and gave me the best price off the bat. Then he handed it over to Rob Fishman who handled our business with care and professionalism. He met us in the parking lot as we pulled into the dealership, had everything waiting for us and took the time to explain all of the features of the vehicle we'd just purchased. He was thorough, friendly and courteous to say the least. Although Acura of Ocean is an hour away from where we live, it was well worth the price and experience overall.

No problems. Smooth transaction. Good price. The car was...

No problems. Smooth transaction. Good price. The car was on order and the saleman kept me informed. They also provided good value for tradein. Recommend highly.

Peter made us feel comfortable as soon as we entered. He...

Peter made us feel comfortable as soon as we entered. He struck the correct balance between selling us a vehicle or turning our visit into a negative experience. We were tough on price but the discussions between us were always coming from the positive. This was key to the sale

Very efficient saleperson. Everything was ready for me...

Very efficient saleperson. Everything was ready for me when I got there. Finished all paperwork quickly. All options delivered as promised. Financing officer was great.

Easy Internet process with Jay. Was upfront with all...

Easy Internet process with Jay.Was upfront with all pricing and disclosures.Beat all local Acura Dealers and had best selection of inventory in NJ.Howard - Excellent salesperson who made car buying easy and simple. Went over every feature and detail of new TL. Ciro - Business Manager: Open and honest with all paperwork and disclosures.Simply a great car-buying experience from top to bottom.

I have leased 3 cars from this dealership, they are...

I have leased 3 cars from this dealership, they are wonderful! I have been on a tight budget and was always treated with honesty and respect, they told me if and when was the right time to get out of my lease and never wasted my time if the pricing was not going to work for me at the time. When the numbers did work it was a pleasure! Quick and easy and I love my new car!!!!

I converted a lease into a sale. Everyone spent a lot of...

I converted a lease into a sale. Everyone spent a lot of time with me explaining the various options. They also provided the lowest of three financing quotes I had obtained. I know I received the best deal possible and at the lowest cost. Their vehicle service is excellent also. Best dealer I ever did business with-bar none.

honest ,freindly,helpfull in every way,good price,NOT...

honest ,freindly,helpfull in every way,good price,NOT pushy,stayed an hour after closing to explain every feature the car has plus invited my family back at their convenient time to exp[lain everything to them.

I drove over 50 miles to inspect and finally purchase a...

I drove over 50 miles to inspect and finally purchase a used vehicle from this dealer.I found that all the personnel at the dealership were interested in making my experience a positive one. At delivery the vehicle was as promised and all paperworkwas completed efficiently. Rob also followed up to make sure that the sale was satisfactory. Well worth the drive.

I purchased a new 2012 TL FWD Tech last week . The car is...

I purchased a new 2012 TL FWD Tech last week . The car is fantastic... ( I traded my STS ) . The dealership was great and gave me a good price. I purchased the car on my second visit. They were not pushy but attentive. I purchased an RL from the same dealership 9 years ago and I still have it serviced there. Peter in sales , His manager Mike, and Ciro in the business office all treated me as you would like to be treated when making a large purchase. I highly recommend this dealership.

I purchased my MDX from a Toyota dealer used. When I...

I purchased my MDX from a Toyota dealer used. When I called for Bluetooth and radio code info, Maria was quite helpful. The vehicle was originaly purchased from Ocean Acura new. Maria went above and beyond to help me. I will use their service dept in the future.

This is the first Acura ever leased by me. The entire...

This is the first Acura ever leased by me. The entire process, especially with Mr. Fishman was exceptionally easy. I have been driving luxury brands for over 30years and this was one of the best experiences.

I have been a customer at Acura of Ocean since 1996 and...

I have been a customer at Acura of Ocean since 1996 and they have alway treated my like family.The employees are top notch and there is never pressure to purchase when you are there.i have reccomended many people to them and got nothing but positive feedback from their experience there.My Father and son both purchased cars from Acura of Ocean and for me the next purchase will be my 8th.

Been going to this dealership since 1995, have purchased...

Been going to this dealership since 1995, have purchased 9 cars and every experience has been very pleasant and professional. Drove away with my new 2012 TL last evening. Cars have been serviced at the same facility without any issues, very efficient and polite.

Just leases a new TSX from acura, worked with the...

Just leases a new TSX from acura, worked with the salesman George Notte, I called around to 3 dealers beforehand and they gave me the price I was looking for. Gave a deposit, was done within maybe an hour or so. Picked up the car the next day... Everything was cut and dry.. will go back and send family back as well.

The dealer service is consistently exceptional and...

The dealer service is consistently exceptional and appointments are always honored on time (work is professionally performed, complimentary car wash, warranty work is resolved quickly, cost is always reasonable).

This dealership was very helpful when I was purchasing my...

This dealership was very helpful when I was purchasing my 09 Acura TSX. Any questions I had, the sales employees were there to answer. We also dealt with the owner of the dealership and he was extremely helpful in getting us the best price for the car that he could.

Very helpful and fair. Didn't feel like I was being sold...

Very helpful and fair. Didn't feel like I was being sold at anytime. I would reccomend this dealership to anyone and everyone ask for mark or rob

Every department was helpful and kind. Sales people were...

Every department was helpful and kind. Sales people were honest and made me feel comfortable. They were very knowledgeable. Everything they promised happened. After purchase service has been fantastic.

I visited Ocean Acura on 7/18 to check out the MDX. I...

I visited Ocean Acura on 7/18 to check out the MDX. I have for the past 10 years owned Lexus vehicles so I a was a little unsure if I could turn to an Acura now. I LOVED the MDX and thought very highly of my sales person George Notte. I wound up trading in my Lexus for the Acura and am very happy I did. I did not find George my salesman pushy at all. After reading some of these reviews I am shocked on all the bad ones posted. My experience was a pleasure!!!!! I'm glad I judge on my own experience and not based on others, as people should do. Reading some of the profanity used in some of the bad reviews really only speaks for the person writing that review.

I had a chance to visit Ocean Acura today to take my...

I had a chance to visit Ocean Acura today to take my girlfriend to test drive the new TL AWD. I have a ZDX and love it and really love the acura brand. My girlfriend has a BMW for 2 years and wants a new car. I figured she would love the TL as I love the ZDX. I went into Ocean Acura and met with a salesman and asked for a test drive of the new TL.. He said sure no problem just give me your license. My girlfriend was on her way there from work and I wanted to have the test drive ready for her when she got there.About ten minutes later I was outside waiting for my girlfriend and Steve Cotter(MGR) comes out and calls me over to him and says sorry we dont want your business and you can not test drive one of his cars.He says to me that I had caused an issue with his boss Russell Redeker in the past. So what he was talking about is what i think happened last year when I sent my neighbor in to buy a ZDX as he loved mine and Steve Cotter(MGR) gave him a price and took a deposit and when my neighbor shopped around the same night found the car for $4000 less and Steve Cotter(MGR) told him he cant have his deposit back and that my neighbor would have to sue him to get a refund. This is classic Steve Cotter (MGR) scumbag way of treating people. Over the last 10 years myself and dozens of people I know have tried to buy Acura's from them and they always turn out to be the nastiest, most dishonest bunch of people in the industry.I once again tried to give them my business today and they prove themselves to be scumbags and horrible business people. It's amazing but as you read so many of the other reviews on this site it shows how many people actually hate these bastards.The fact that the Redeker family can leave this nightmare of a guy in charge of this dealership is incredible. I have to believe that Steve Cotter has a secret on the Redeker family and cant be fired.The most incredible thing for me is that they have the worst rating as an acura dealer in the entire country and Acura hasn't done anything about this yet ?I ask anyone who has negative dealings with Steve Cotter to write to Acura and complain about his lying, stealing and cheating people out of money. This man is single handily hurting the Acura brand and he needs to be kicked out of the industry once and for all.Note: Google Steve Cotter Acura Ocean NJ and read through the dozens and dozens of negative postings on dozens of different web sites.

I had an issue with this dealership but since then they...

I had an issue with this dealership but since then they have done their best to resolve and have done their due diligence to provide my satisfaction.It seems they do care about customer satisfaction and my concerns.They have always been cordial in person and on the phone.

I've leased 4 MDX's from Acura of Ocean over the last 11...

I've leased 4 MDX's from Acura of Ocean over the last 11 years and have always had a great experience throughout the lease transactions. Jay has always gone above and beyond the typical salesman's role in taking as much time as necessary in making sure I'm totally familiar with all the programming functions/ set up issues in all the systems in each new MDX-2001,2004,2008 and 2011. Their pricing has always been great, in fact, my new lease is over $75.00 a month less than my last one. They have impressed me with their professionalism and ease of dealing in a friendly and professional manner. I look forward to my future transactions with Jay, Steve, Ciro, and Russell. Thanks for doing a great job.

When I first read the dealer's reviews, I was hesitant to...

When I first read the dealer's reviews, I was hesitant to drive 75 min to see a vehicle I was interested in. I spoke w/Mike Madden (sales mgr) who said he would make it worth the trip. So, I decided to give him a chance. He gave me a good price over the phone to get me to come and see the vehicle. He was very friendly, accommodating and easy to deal with. He also worked w/me on my trade. The only complaint I have was w/the CPO department. They missed a few things when they inspected the vehicle. There were bolts/screws missing from underneath on the heat shield and mud guards. I was able to take it to my local dealer for repair.However, everything else has been fine on the vehicle. Steve even imported and set up my phonebook.

My wife recently went to look at a used car that was for...

My wife recently went to look at a used car that was for sale at ACura of Ocean. Jay Pickelny the salesman gave all her the information on the car and took her for a test drive. He treated her as a serious buyer even though I was not with her. I subsequently went back several times to test drive the car and then negotiate a fair price for the car. Jay was extremely pleasant to deal with, he was very easygoing and we never felt any presure to make a purchase. He also made sure were were completely satisfied once we decided to purchase the car. Just prior to the purchase we noticed a few small details that needed to be fixed. These items were fixed even after the purchase was completed and Jay made sure that we were completed satisfied. I would definitely recommend dealing with Jay when going to Acura of Ocean when purchasing a car.

I have been a customer since the late 80's and have...

I have been a customer since the late 80's and have bought and leased more than 10 cars from this dealer. I have also referred many other people to the dealership. Pricing, service and quality are excellent and I would not go anywhere else to get an Acura. In my family, I always have 1-2 Acura in my driveway.

I was shopping for a call for my son, from the 1st call...

I was shopping for a call for my son, from the 1st call to Dan Drupp to the day I picked up the car my experience was great. I bought the car without see it taking Dan's word for the quality of the car, I was plesently surprised... the car is Great/.

My car was in an accident and needed a new engine. It...

My car was in an accident and needed a new engine. It was brought to Acura Ocean. After having the car for a while, they promised me it would be done 1/15/11 .. it was not. They then gave me a loaner car. I called them on 1/24/11, and they said it would be ready either 1/25/11 or the morning of 1/26/11. It was not. I needed to continue to drive the loaner car. On 1/29/11 the loaner car had a flat tire. When my car was ready to be picked up, 1/31/11, I was told I had to pay $290 for the replacement tire. My complaint is, that the car should have been ready when they promised me. The loaner car had over 19,000 miles on it. The tire was NOT new. The manager was rude, and unreasonable. All he wanted was the money, and didn't care about me. He told me had I been driving my car, I still would have had the flat tire, He totally missed thepoint that his service department stunk, and that if i did have a flat with my car, i would have bought a new tire for ME, and not for them. They missed the date that they promised my car to be done by 2 weeks and 3 days. I felt that I should not have been treated rude, and not have to pay $290 for a new tire to replace their old faulty tire which was on the car.

Purchased a used car and went to pick it up and they sold...

Purchased a used car and went to pick it up and they sold it! They did not even say they were sorry and told me if I did not like it there's the door. WOWGave them another chance a few years later to match not beat a price from Springfield Acura and they would not budge. There price was $228.33 a month higher for an RL. I showed them proof from the other dealership as well.They are the most nasty, arrogant and miserable people to work with.The sales people were joking around that Russell just came to work only to pick up his pay check. He is the owners son. An IRS fraudulent matter.Buyer beware.Thanks and Good luck

I was bared from getting my car service there!!! Go but...

I was bared from getting my car service there!!! Go but never give them a bad revue on a servery(tell the truth when you dont like something) or they will bar you.Last year I went in to the dealership wanting to buy a car, but could not agree on the price they said the price was unreasonable (was was able to get similar price at another dealership). As a result of a visit I took offense in the sales tactics that were used, and wrote a email to that effect to the GM of the dealership, he replied and asked to see the sale invoice for the car that I had purchased at another dealer so I forwarded the the invoice. Now, I tried to service the car the adviser set up an appointment for me but noticed a notation from the General manager not to service my car.I asked to speak the the GM and during our conversation he told me that he barred me because the price I was asking was unreasonable and I had sent him a letter of complaint about the way I was treated at the dealership (basically the sales tactics used). After looking over the sales invoice which I had re-forwarded to him he said OK you can do service here. Only to cal me back to say he looked further in to the matter and he noticed I "trashed him on the servery and he could not take that chance"In conclusion, I wrote the GM a letter because I did not approve of the sales tactics and I also told the truth on a servery about my visit. I did not not make a seen nor act inappropriately. All communication was a letter to the GM and a servery.Is this unethical. What is the point of a servery.

I leased my vehicle and service my vehicle at Acura of...

I leased my vehicle and service my vehicle at Acura of Ocean. The staff is courtesy and professional and provide great customer servie. When I had my vehicle serviced it was returned quickly and washed. I have and will continue to recommend this dealership to my friends and family. Because of my positive experiences here I decided to lease another Acura. My overall experience at Acura of Ocean was wonderful.

I walked in looking for a lease price on the MDX for the...

I walked in looking for a lease price on the MDX for the base and another level. The salesman (David Gordon) was quite professional, courteous and pleasant and took his time and LISTENED to me. My bottom line was that despite their awful reviews I was interested in price only. I was quite clear, I would not do the deal today as I needed to consult with my wife, as I was negotiating on her behalf and the car was for her. He accepted this and as I was about to leave with their prices he asked that I wait to meet his sales manager. ALL DOWNHILL FROM there. This guy was the stereotypical used car guy and SUCKED HIS THUMB in front of me!! I could not believe it, he was rude, condescending and arrogant. I felt badly for Mr. Gordon as his 'sales Manager' completely blew any chance he had. His sales managers smarmy, creepy shtick was disgusting, and his high pressure sales tactics were enough to make me vomit. I walked out and told his sales manager that he made me sick. I do not trust these guys, they have no class and their professionalism is NON EXISTANT. My personal experience would make me not just walk from there, but RUN as far and fast as I could.